We're Only Human https://wrkdefined.com/podcast/were-only-human en-us All rights reserved by WRKdefined An HR podcast focusing on the intersection of people and technology at work, We’re Only Human examines research, technology, and practical strategies for creating better outcomes for employers and the workforce. It’s a wealth of insight for anyone looking to create a high-performing organization. https://megaphone.imgix.net/podcasts/a0b93246-f56d-11f0-af35-074374c20e86/image/2109d0ef9fbe7ccfbd4ae24f533942e8.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress We're Only Human https://wrkdefined.com/podcast/were-only-human no episodic Powered by the WRKdefined Podcast Network WRKdefined Podcast Network An HR podcast focusing on the intersection of people and technology at work, We’re Only Human examines research, technology, and practical strategies for creating better outcomes for employers and the workforce. It’s a wealth of insight for anyone looking to create a high-performing organization. An HR podcast focusing on the intersection of people and technology at work, We’re Only Human examines research, technology, and practical strategies for creating better outcomes for employers and the workforce. It’s a wealth of insight for anyone looking to create a high-performing organization.

]]> WRKdefined WRKdefined@gmail.com How Healthcare Teams Hire Better Talent In this episode, you will learn how modern talent acquisition leaders improve hiring outcomes while protecting the human side of recruiting. The conversation explores how healthcare organizations handle massive hiring volumes, why candidate experience still matters in a competitive labor market, and how recruiting teams use data to connect HR metrics to real business outcomes. Ryan Henning, Director, Talent Acquisition, Highmark Health, shares practical insights on internal mobility challenges, reducing time to fill, improving candidate experience, and how talent acquisition teams influence patient outcomes by hiring the right people faster. Key Takeaways: Recruiting teams can dramatically reduce time to fill while maintaining strong candidate experience. Hiring the right people faster directly impacts patient care and operational performance in healthcare. Internal candidates often take longer to hire than external candidates, even though they are known employees. Talent acquisition leaders must translate HR metrics into business impact when speaking with executives. Candidate experience matters even in uncertain job markets and should never be taken for granted. Lowball offers or poor communication can damage employer reputation and long-term hiring success. Data helps talent acquisition teams influence leadership decisions and demonstrate business value. Recruiters should operate as consultants to hiring managers, not just resume processors. Early career and high school pipeline programs are becoming critical in healthcare workforce planning. Process improvements in interview scheduling and hiring workflows can significantly improve hiring speed. Connect with Ryan on LinkedIn: https://www.linkedin.com/in/ryan-henning-phr-0376901a/ Also mentioned in this conversation: Episode 180 on reducing recruiting cycle time: https://megaphone.link/DIRED7119433062 Timestamps: 00:00 Why candidate experience still matters today 02:00 Ryan Henning’s role leading talent acquisition at Highmark Health 04:00 Why healthcare organizations recruit talent starting in high school 06:00 The long-term workforce strategy behind healthcare pipelines 11:30 Hiring 10,000 employees while improving recruiting metrics 14:30 Translating HR data into business impact for executives 18:00 Why internal hiring often takes longer than external hiring 22:30 How recruiting experience affects employee performance 24:00 Fixing interview scheduling and recruiting process inefficiencies 26:00 Lessons on collaboration and knowledge sharing in recruiting Top Keywords: candidate experience in recruiting healthcare talent acquisition strategy internal mobility hiring challenges reducing time to fill roles healthcare recruiting pipeline talent acquisition metrics and data recruiting process improvement early career healthcare programs HR business impact of recruiting healthcare workforce shortages Mon, 13 Apr 2026 12:35:00 -0000 full WRKdefined Podcast Network Balancing Humanity and Technology in Hiring In this episode, you will learn how modern talent acquisition leaders improve hiring outcomes while protecting the human side of recruiting. The conversation explores how healthcare organizations handle massive hiring volumes, why candidate experience still matters in a competitive labor market, and how recruiting teams use data to connect HR metrics to real business outcomes. Ryan Henning, Director, Talent Acquisition, Highmark Health, shares practical insights on internal mobility challenges, reducing time to fill, improving candidate experience, and how talent acquisition teams influence patient outcomes by hiring the right people faster. Key Takeaways: Recruiting teams can dramatically reduce time to fill while maintaining strong candidate experience. Hiring the right people faster directly impacts patient care and operational performance in healthcare. Internal candidates often take longer to hire than external candidates, even though they are known employees. Talent acquisition leaders must translate HR metrics into business impact when speaking with executives. Candidate experience matters even in uncertain job markets and should never be taken for granted. Lowball offers or poor communication can damage employer reputation and long-term hiring success. Data helps talent acquisition teams influence leadership decisions and demonstrate business value. Recruiters should operate as consultants to hiring managers, not just resume processors. Early career and high school pipeline programs are becoming critical in healthcare workforce planning. Process improvements in interview scheduling and hiring workflows can significantly improve hiring speed. Connect with Ryan on LinkedIn: https://www.linkedin.com/in/ryan-henning-phr-0376901a/ Also mentioned in this conversation: Episode 180 on reducing recruiting cycle time: https://megaphone.link/DIRED7119433062 Timestamps: 00:00 Why candidate experience still matters today 02:00 Ryan Henning’s role leading talent acquisition at Highmark Health 04:00 Why healthcare organizations recruit talent starting in high school 06:00 The long-term workforce strategy behind healthcare pipelines 11:30 Hiring 10,000 employees while improving recruiting metrics 14:30 Translating HR data into business impact for executives 18:00 Why internal hiring often takes longer than external hiring 22:30 How recruiting experience affects employee performance 24:00 Fixing interview scheduling and recruiting process inefficiencies 26:00 Lessons on collaboration and knowledge sharing in recruiting Top Keywords: candidate experience in recruiting healthcare talent acquisition strategy internal mobility hiring challenges reducing time to fill roles healthcare recruiting pipeline talent acquisition metrics and data recruiting process improvement early career healthcare programs HR business impact of recruiting healthcare workforce shortages In this episode, you will learn how modern talent acquisition leaders improve hiring outcomes while protecting the human side of recruiting. The conversation explores how healthcare organizations handle massive hiring volumes, why candidate experience still matters in a competitive labor market, and how recruiting teams use data to connect HR metrics to real business outcomes. Ryan Henning, Director, Talent Acquisition, Highmark Health, shares practical insights on internal mobility challenges, reducing time to fill, improving candidate experience, and how talent acquisition teams influence patient outcomes by hiring the right people faster.

Key Takeaways:

Recruiting teams can dramatically reduce time to fill while maintaining strong candidate experience.

Hiring the right people faster directly impacts patient care and operational performance in healthcare.

Internal candidates often take longer to hire than external candidates, even though they are known employees.

Talent acquisition leaders must translate HR metrics into business impact when speaking with executives.

Candidate experience matters even in uncertain job markets and should never be taken for granted.

Lowball offers or poor communication can damage employer reputation and long-term hiring success.

Data helps talent acquisition teams influence leadership decisions and demonstrate business value.

Recruiters should operate as consultants to hiring managers, not just resume processors.

Early career and high school pipeline programs are becoming critical in healthcare workforce planning.

Process improvements in interview scheduling and hiring workflows can significantly improve hiring speed.

Connect with Ryan on LinkedIn: https://www.linkedin.com/in/ryan-henning-phr-0376901a/

Also mentioned in this conversation: Episode 180 on reducing recruiting cycle time: https://megaphone.link/DIRED7119433062

Timestamps:

00:00 Why candidate experience still matters today

02:00 Ryan Henning’s role leading talent acquisition at Highmark Health

04:00 Why healthcare organizations recruit talent starting in high school

06:00 The long-term workforce strategy behind healthcare pipelines

11:30 Hiring 10,000 employees while improving recruiting metrics

14:30 Translating HR data into business impact for executives

18:00 Why internal hiring often takes longer than external hiring

22:30 How recruiting experience affects employee performance

24:00 Fixing interview scheduling and recruiting process inefficiencies

26:00 Lessons on collaboration and knowledge sharing in recruiting

Top Keywords:

candidate experience in recruiting

healthcare talent acquisition strategy

internal mobility hiring challenges

reducing time to fill roles

healthcare recruiting pipeline

talent acquisition metrics and data

recruiting process improvement

early career healthcare programs

HR business impact of recruiting

healthcare workforce shortages


]]> 1748 no 7 Methods for How to Prevent Candidate Fraud in Hiring If you are wondering how AI is changing candidate fraud and what recruiters can do about it, this episode breaks it down in practical terms. In this conversation, Terry Terhark, CEO at NXTThing RPO, shares what he is seeing firsthand across enterprise recruiting teams. You will learn what candidate fraud really looks like today, how AI tools are helping applicants misrepresent skills and identity, and what talent acquisition teams can do to protect their hiring process without overreacting. The discussion includes real-world examples of fake resumes, AI-assisted interviews, dual employment, falsified references, and remote hiring risks, along with concrete steps to reduce bad hires and improve hiring integrity. Key Takeaways   Candidate fraud today is more sophisticated and often powered by AI tools. Fraud can include fake resumes, fake locations, fake identities, falsified work eligibility, and stand-in interviewees. AI tools can provide real-time interview answers, making it harder to assess real capability. Some candidates hold dual full-time remote jobs without disclosure. The cost of hiring a fraudulent candidate is far higher than candidate ghosting. Employers must clearly define what counts as acceptable AI use versus cheating. Requiring ID checks during video interviews can help verify identity. Asking candidates to share their screen during assessments can expose AI assistance. More companies are returning to in-person interviews to reduce fraud risk. Training recruiters and hiring managers to spot red flags is a critical first line of defense.   Connect with Terry on e-mail: terry.terhark@nextthingrpo.com Connect with Terry on LinkedIn: https://www.linkedin.com/in/terryterhark/   Timestamps 00:00 What Is Candidate Fraud Today 04:30 AI Tools Perfecting Resumes 09:15 Real Stories of Fake Remote Hires 14:00 The True Cost of a Bad Hire 18:20 Dual Employment and Remote Risks 22:45 Practical Ways to Verify Identity 27:30 In-Person Interviews Making a Comeback 31:00 Creating Clear AI Usage Policies 35:40 Training Recruiters to Spot Fraud 39:00 The AI Arms Race in Hiring   Keywords candidate fraud in hiring AI in recruiting fake resumes AI interview cheating remote hiring risks dual employment fraud identity verification in recruitment background check best practices AI hiring policies talent acquisition challenges Mon, 02 Mar 2026 11:45:00 -0000 How to Prevent Candidate Fraud in Hiring full WRKdefined Podcast Network Spotting Resume and Interview Fraud If you are wondering how AI is changing candidate fraud and what recruiters can do about it, this episode breaks it down in practical terms. In this conversation, Terry Terhark, CEO at NXTThing RPO, shares what he is seeing firsthand across enterprise recruiting teams. You will learn what candidate fraud really looks like today, how AI tools are helping applicants misrepresent skills and identity, and what talent acquisition teams can do to protect their hiring process without overreacting. The discussion includes real-world examples of fake resumes, AI-assisted interviews, dual employment, falsified references, and remote hiring risks, along with concrete steps to reduce bad hires and improve hiring integrity. Key Takeaways   Candidate fraud today is more sophisticated and often powered by AI tools. Fraud can include fake resumes, fake locations, fake identities, falsified work eligibility, and stand-in interviewees. AI tools can provide real-time interview answers, making it harder to assess real capability. Some candidates hold dual full-time remote jobs without disclosure. The cost of hiring a fraudulent candidate is far higher than candidate ghosting. Employers must clearly define what counts as acceptable AI use versus cheating. Requiring ID checks during video interviews can help verify identity. Asking candidates to share their screen during assessments can expose AI assistance. More companies are returning to in-person interviews to reduce fraud risk. Training recruiters and hiring managers to spot red flags is a critical first line of defense.   Connect with Terry on e-mail: terry.terhark@nextthingrpo.com Connect with Terry on LinkedIn: https://www.linkedin.com/in/terryterhark/   Timestamps 00:00 What Is Candidate Fraud Today 04:30 AI Tools Perfecting Resumes 09:15 Real Stories of Fake Remote Hires 14:00 The True Cost of a Bad Hire 18:20 Dual Employment and Remote Risks 22:45 Practical Ways to Verify Identity 27:30 In-Person Interviews Making a Comeback 31:00 Creating Clear AI Usage Policies 35:40 Training Recruiters to Spot Fraud 39:00 The AI Arms Race in Hiring   Keywords candidate fraud in hiring AI in recruiting fake resumes AI interview cheating remote hiring risks dual employment fraud identity verification in recruitment background check best practices AI hiring policies talent acquisition challenges If you are wondering how AI is changing candidate fraud and what recruiters can do about it, this episode breaks it down in practical terms. In this conversation, Terry Terhark, CEO at NXTThing RPO, shares what he is seeing firsthand across enterprise recruiting teams. You will learn what candidate fraud really looks like today, how AI tools are helping applicants misrepresent skills and identity, and what talent acquisition teams can do to protect their hiring process without overreacting. The discussion includes real-world examples of fake resumes, AI-assisted interviews, dual employment, falsified references, and remote hiring risks, along with concrete steps to reduce bad hires and improve hiring integrity.


Key Takeaways

 

Candidate fraud today is more sophisticated and often powered by AI tools.

Fraud can include fake resumes, fake locations, fake identities, falsified work eligibility, and stand-in interviewees.

AI tools can provide real-time interview answers, making it harder to assess real capability.

Some candidates hold dual full-time remote jobs without disclosure.

The cost of hiring a fraudulent candidate is far higher than candidate ghosting.

Employers must clearly define what counts as acceptable AI use versus cheating.

Requiring ID checks during video interviews can help verify identity.

Asking candidates to share their screen during assessments can expose AI assistance.

More companies are returning to in-person interviews to reduce fraud risk.

Training recruiters and hiring managers to spot red flags is a critical first line of defense.

 

Connect with Terry on e-mail: terry.terhark@nextthingrpo.com

Connect with Terry on LinkedIn: https://www.linkedin.com/in/terryterhark/

 

Timestamps

00:00 What Is Candidate Fraud Today

04:30 AI Tools Perfecting Resumes

09:15 Real Stories of Fake Remote Hires

14:00 The True Cost of a Bad Hire

18:20 Dual Employment and Remote Risks

22:45 Practical Ways to Verify Identity

27:30 In-Person Interviews Making a Comeback

31:00 Creating Clear AI Usage Policies

35:40 Training Recruiters to Spot Fraud

39:00 The AI Arms Race in Hiring

 

Keywords

candidate fraud in hiring

AI in recruiting

fake resumes

AI interview cheating

remote hiring risks

dual employment fraud

identity verification in recruitment

background check best practices

AI hiring policies

talent acquisition challenges

]]> 1836 no How to Make AI Work for Employees Guest: Robin Barbacane, Chief Talent Development Officer, Rackspace In this episode, you will learn how to successfully introduce AI into your workplace without creating fear, resistance, or chaos. The conversation breaks down how to build AI literacy and confidence across your workforce, how to use AI agents to solve real business problems, and how to shift HR from a support function to a strategic driver of transformation. You will hear practical examples of AI adoption inside HR, including virtual assistants handling employee questions, AI tools supporting recruiting and employment law across multiple countries, and a structured approach to testing and scaling new AI use cases. If you are wondering how to start with AI, how to handle resistance, how to clean up your data, or how to measure success without demanding instant ROI, this episode offers a clear roadmap. Key Takeaways: AI adoption must focus on both skills and confidence, not just training. Start with hands-on workshops and real business problems instead of abstract theory. Treat AI like a coworker that needs onboarding, training, and performance reviews. Use a hackathon-style approach to generate AI solutions tied to business outcomes. Begin inside one function, prove value, and then scale across the organization. Clean and centralize your data before expecting strong AI results. Create guardrails and governance, but avoid banning AI outright. Identify early adopters and change agents instead of fighting detractors. Expect mistakes and iteration rather than demanding perfect ROI on day one. Shift human effort toward higher-value, revenue-producing work while AI handles routine tasks. Timestamps: 00:00 Why AI confidence matters as much as skills 03:00 Moving from AI education to real action 06:00 Using a hackathon model to solve HR problems 08:00 Building an AI HR assistant to handle employee questions 11:00 Learning from AI mistakes and improving accuracy 16:00 Build versus buy AI tools across global operations 17:30 Creating an AI ambassador certification program 20:00 Why banning AI is a strategic mistake 22:00 Cleaning data before scaling AI 25:00 The human skills that matter most in an AI-driven workplace Top Keywords: AI in HR AI adoption strategy AI workplace transformation HR automation AI employee experience AI coworker model AI governance and guardrails Low-code AI agents HR digital transformation AI change management Connect with Robin on LinkedIn: https://www.linkedin.com/in/robinbarbacane/   Mon, 23 Feb 2026 13:00:00 -0000 How to Make AI Work for Employees full WRKdefined Podcast Network Practical AI Adoption for HR Teams Guest: Robin Barbacane, Chief Talent Development Officer, Rackspace In this episode, you will learn how to successfully introduce AI into your workplace without creating fear, resistance, or chaos. The conversation breaks down how to build AI literacy and confidence across your workforce, how to use AI agents to solve real business problems, and how to shift HR from a support function to a strategic driver of transformation. You will hear practical examples of AI adoption inside HR, including virtual assistants handling employee questions, AI tools supporting recruiting and employment law across multiple countries, and a structured approach to testing and scaling new AI use cases. If you are wondering how to start with AI, how to handle resistance, how to clean up your data, or how to measure success without demanding instant ROI, this episode offers a clear roadmap. Key Takeaways: AI adoption must focus on both skills and confidence, not just training. Start with hands-on workshops and real business problems instead of abstract theory. Treat AI like a coworker that needs onboarding, training, and performance reviews. Use a hackathon-style approach to generate AI solutions tied to business outcomes. Begin inside one function, prove value, and then scale across the organization. Clean and centralize your data before expecting strong AI results. Create guardrails and governance, but avoid banning AI outright. Identify early adopters and change agents instead of fighting detractors. Expect mistakes and iteration rather than demanding perfect ROI on day one. Shift human effort toward higher-value, revenue-producing work while AI handles routine tasks. Timestamps: 00:00 Why AI confidence matters as much as skills 03:00 Moving from AI education to real action 06:00 Using a hackathon model to solve HR problems 08:00 Building an AI HR assistant to handle employee questions 11:00 Learning from AI mistakes and improving accuracy 16:00 Build versus buy AI tools across global operations 17:30 Creating an AI ambassador certification program 20:00 Why banning AI is a strategic mistake 22:00 Cleaning data before scaling AI 25:00 The human skills that matter most in an AI-driven workplace Top Keywords: AI in HR AI adoption strategy AI workplace transformation HR automation AI employee experience AI coworker model AI governance and guardrails Low-code AI agents HR digital transformation AI change management Connect with Robin on LinkedIn: https://www.linkedin.com/in/robinbarbacane/   Guest: Robin Barbacane, Chief Talent Development Officer, Rackspace

In this episode, you will learn how to successfully introduce AI into your workplace without creating fear, resistance, or chaos. The conversation breaks down how to build AI literacy and confidence across your workforce, how to use AI agents to solve real business problems, and how to shift HR from a support function to a strategic driver of transformation. You will hear practical examples of AI adoption inside HR, including virtual assistants handling employee questions, AI tools supporting recruiting and employment law across multiple countries, and a structured approach to testing and scaling new AI use cases. If you are wondering how to start with AI, how to handle resistance, how to clean up your data, or how to measure success without demanding instant ROI, this episode offers a clear roadmap.

Key Takeaways:
AI adoption must focus on both skills and confidence, not just training.
Start with hands-on workshops and real business problems instead of abstract theory.
Treat AI like a coworker that needs onboarding, training, and performance reviews.
Use a hackathon-style approach to generate AI solutions tied to business outcomes.
Begin inside one function, prove value, and then scale across the organization.
Clean and centralize your data before expecting strong AI results.
Create guardrails and governance, but avoid banning AI outright.
Identify early adopters and change agents instead of fighting detractors.
Expect mistakes and iteration rather than demanding perfect ROI on day one.
Shift human effort toward higher-value, revenue-producing work while AI handles routine tasks.

Timestamps:
00:00 Why AI confidence matters as much as skills
03:00 Moving from AI education to real action
06:00 Using a hackathon model to solve HR problems
08:00 Building an AI HR assistant to handle employee questions
11:00 Learning from AI mistakes and improving accuracy
16:00 Build versus buy AI tools across global operations
17:30 Creating an AI ambassador certification program
20:00 Why banning AI is a strategic mistake
22:00 Cleaning data before scaling AI
25:00 The human skills that matter most in an AI-driven workplace

Top Keywords:
AI in HR
AI adoption strategy
AI workplace transformation
HR automation
AI employee experience
AI coworker model
AI governance and guardrails
Low-code AI agents
HR digital transformation
AI change management

Connect with Robin on LinkedIn: https://www.linkedin.com/in/robinbarbacane/

 

]]> 1736 no Building Human Connection at Work In this episode, you’ll learn how intentional people practices help fast-growing organizations maintain culture, trust, and connection as they scale. The conversation explores how HR leaders can design meaningful employee experiences, hire for the right mindset, strengthen culture beyond perks, and build human connection in distributed and hybrid environments—all while supporting business growth. Join us as Emma Belconis shares practical, real-world lessons from helping a healthcare fintech company grow rapidly without losing its human core. This episode is supported by Insperity. Key takeaways: Employee experience starts with empathy and asking what would feel meaningful from a human perspective. Rapid growth requires agility, curiosity, and a willingness to figure things out in real time. Hiring for mindset and adaptability matters as much as skills, especially in fast-paced organizations. Clear expectations during recruiting help ensure people thrive in the environment they’re joining. Culture is built through consistent behaviors, not posters, perks, or one-time activities. Executive visibility and authentic leadership set the tone for connection and trust. In-person moments still matter for building relationships, trust, and shared energy. HR leaders must intentionally create spaces for connection; it rarely happens on its own. Trust is foundational to proactive HR, allowing issues to surface earlier and more honestly. Strong culture drives retention, referrals, innovation, and long-term performance. Connect with Emma on LinkedIn: https://www.linkedin.com/in/emma-belconis/ Timestamps: 0:00 Why empathy is central to employee experience 2:00 Navigating rapid growth and organizational change 4:00 Hiring for agility and curiosity 6:30 Setting expectations in recruiting and onboarding 8:10 Maintaining connection as teams scale 10:30 The role of leadership visibility in culture 12:20 Why in-person gatherings still matter 14:30 Building culture beyond perks and benefits 17:00 Trust as the foundation of effective HR 20:00 Advice for new HR leaders in fast-growing companies Keywords: employee experience HR leadership organizational culture human connection at work scaling companies people strategy trust in the workplace hybrid work culture HR best practices leadership and empathy Mon, 16 Feb 2026 14:00:00 -0000 Building Human Connection at Work full WRKdefined Podcast Network Culture, Trust, and Growth in HR In this episode, you’ll learn how intentional people practices help fast-growing organizations maintain culture, trust, and connection as they scale. The conversation explores how HR leaders can design meaningful employee experiences, hire for the right mindset, strengthen culture beyond perks, and build human connection in distributed and hybrid environments—all while supporting business growth. Join us as Emma Belconis shares practical, real-world lessons from helping a healthcare fintech company grow rapidly without losing its human core. This episode is supported by Insperity. Key takeaways: Employee experience starts with empathy and asking what would feel meaningful from a human perspective. Rapid growth requires agility, curiosity, and a willingness to figure things out in real time. Hiring for mindset and adaptability matters as much as skills, especially in fast-paced organizations. Clear expectations during recruiting help ensure people thrive in the environment they’re joining. Culture is built through consistent behaviors, not posters, perks, or one-time activities. Executive visibility and authentic leadership set the tone for connection and trust. In-person moments still matter for building relationships, trust, and shared energy. HR leaders must intentionally create spaces for connection; it rarely happens on its own. Trust is foundational to proactive HR, allowing issues to surface earlier and more honestly. Strong culture drives retention, referrals, innovation, and long-term performance. Connect with Emma on LinkedIn: https://www.linkedin.com/in/emma-belconis/ Timestamps: 0:00 Why empathy is central to employee experience 2:00 Navigating rapid growth and organizational change 4:00 Hiring for agility and curiosity 6:30 Setting expectations in recruiting and onboarding 8:10 Maintaining connection as teams scale 10:30 The role of leadership visibility in culture 12:20 Why in-person gatherings still matter 14:30 Building culture beyond perks and benefits 17:00 Trust as the foundation of effective HR 20:00 Advice for new HR leaders in fast-growing companies Keywords: employee experience HR leadership organizational culture human connection at work scaling companies people strategy trust in the workplace hybrid work culture HR best practices leadership and empathy In this episode, you’ll learn how intentional people practices help fast-growing organizations maintain culture, trust, and connection as they scale. The conversation explores how HR leaders can design meaningful employee experiences, hire for the right mindset, strengthen culture beyond perks, and build human connection in distributed and hybrid environments—all while supporting business growth. Join us as Emma Belconis shares practical, real-world lessons from helping a healthcare fintech company grow rapidly without losing its human core.

This episode is supported by Insperity.

Key takeaways:

  • Employee experience starts with empathy and asking what would feel meaningful from a human perspective.
  • Rapid growth requires agility, curiosity, and a willingness to figure things out in real time.
  • Hiring for mindset and adaptability matters as much as skills, especially in fast-paced organizations.
  • Clear expectations during recruiting help ensure people thrive in the environment they’re joining.
  • Culture is built through consistent behaviors, not posters, perks, or one-time activities.
  • Executive visibility and authentic leadership set the tone for connection and trust.
  • In-person moments still matter for building relationships, trust, and shared energy.
  • HR leaders must intentionally create spaces for connection; it rarely happens on its own.
  • Trust is foundational to proactive HR, allowing issues to surface earlier and more honestly.
  • Strong culture drives retention, referrals, innovation, and long-term performance.

Connect with Emma on LinkedIn: https://www.linkedin.com/in/emma-belconis/

Timestamps:
0:00 Why empathy is central to employee experience
2:00 Navigating rapid growth and organizational change
4:00 Hiring for agility and curiosity
6:30 Setting expectations in recruiting and onboarding
8:10 Maintaining connection as teams scale
10:30 The role of leadership visibility in culture
12:20 Why in-person gatherings still matter
14:30 Building culture beyond perks and benefits
17:00 Trust as the foundation of effective HR
20:00 Advice for new HR leaders in fast-growing companies


Keywords:
employee experience
HR leadership
organizational culture
human connection at work
scaling companies
people strategy
trust in the workplace
hybrid work culture
HR best practices
leadership and empathy

]]> 2026 no Stop Rubber Stamping: How AI Changes HR Work AI is not ending HR but accelerating its evolution into a more strategic function. AI tools can significantly reduce time spent on repetitive HR tasks like policy drafting, reporting, and reviews. The real value of AI comes from connecting data across the entire employee lifecycle, not isolated HR silos. HR professionals need stronger skills in data literacy, technology, and business strategy to succeed. AI can help HR teams surface insights and patterns that humans often miss due to bias or time constraints. Automating compliance and administrative work frees HR to focus on coaching, development, and leadership support. AI will impact jobs and tasks, making workforce planning and reskilling a critical HR responsibility. HR must advocate for people by helping leaders balance automation with long term talent development. Using AI without clean, trustworthy data limits its value and increases risk. The future of HR work is humans plus AI, not humans replaced by AI. Timestamps: 00:00 Why HR has always evolved and why AI is different 05:00 Is AI really the end of HR 07:00 Practical AI use cases for HR professionals 09:30 Using AI beyond HR silos across the talent lifecycle 12:30 Saving time with AI for research, writing, and analysis 15:00 Why HR teams must become more strategic partners 18:00 The growing importance of data and technology skills in HR 22:00 AI, workforce change, and the risk of job displacement 27:00 Advocating for people in AI driven decisions 31:00 What HR hopes AI will eliminate from daily work Keywords: AI in HR HR technology people operations workforce transformation data driven HR AI and jobs HR strategy employee experience talent lifecycle future of work Show Links/Resources: Watch the AI for HR Livestream Replay: https://lhra.io/ai25 Connect with Sandra on LinkedIn: https://www.linkedin.com/in/sandraloughlin Connect with Lane on LinkedIn: https://www.linkedin.com/in/lanem1/ Mon, 09 Feb 2026 11:28:00 -0000 Practical AI for HR Teams full WRKdefined Podcast Network From Tasks to Strategic Impact AI is not ending HR but accelerating its evolution into a more strategic function. AI tools can significantly reduce time spent on repetitive HR tasks like policy drafting, reporting, and reviews. The real value of AI comes from connecting data across the entire employee lifecycle, not isolated HR silos. HR professionals need stronger skills in data literacy, technology, and business strategy to succeed. AI can help HR teams surface insights and patterns that humans often miss due to bias or time constraints. Automating compliance and administrative work frees HR to focus on coaching, development, and leadership support. AI will impact jobs and tasks, making workforce planning and reskilling a critical HR responsibility. HR must advocate for people by helping leaders balance automation with long term talent development. Using AI without clean, trustworthy data limits its value and increases risk. The future of HR work is humans plus AI, not humans replaced by AI. Timestamps: 00:00 Why HR has always evolved and why AI is different 05:00 Is AI really the end of HR 07:00 Practical AI use cases for HR professionals 09:30 Using AI beyond HR silos across the talent lifecycle 12:30 Saving time with AI for research, writing, and analysis 15:00 Why HR teams must become more strategic partners 18:00 The growing importance of data and technology skills in HR 22:00 AI, workforce change, and the risk of job displacement 27:00 Advocating for people in AI driven decisions 31:00 What HR hopes AI will eliminate from daily work Keywords: AI in HR HR technology people operations workforce transformation data driven HR AI and jobs HR strategy employee experience talent lifecycle future of work Show Links/Resources: Watch the AI for HR Livestream Replay: https://lhra.io/ai25 Connect with Sandra on LinkedIn: https://www.linkedin.com/in/sandraloughlin Connect with Lane on LinkedIn: https://www.linkedin.com/in/lanem1/ AI is not ending HR but accelerating its evolution into a more strategic function.
AI tools can significantly reduce time spent on repetitive HR tasks like policy drafting, reporting, and reviews.
The real value of AI comes from connecting data across the entire employee lifecycle, not isolated HR silos.
HR professionals need stronger skills in data literacy, technology, and business strategy to succeed.
AI can help HR teams surface insights and patterns that humans often miss due to bias or time constraints.
Automating compliance and administrative work frees HR to focus on coaching, development, and leadership support.
AI will impact jobs and tasks, making workforce planning and reskilling a critical HR responsibility.
HR must advocate for people by helping leaders balance automation with long term talent development.
Using AI without clean, trustworthy data limits its value and increases risk.
The future of HR work is humans plus AI, not humans replaced by AI.

Timestamps:
00:00 Why HR has always evolved and why AI is different
05:00 Is AI really the end of HR
07:00 Practical AI use cases for HR professionals
09:30 Using AI beyond HR silos across the talent lifecycle
12:30 Saving time with AI for research, writing, and analysis
15:00 Why HR teams must become more strategic partners
18:00 The growing importance of data and technology skills in HR
22:00 AI, workforce change, and the risk of job displacement
27:00 Advocating for people in AI driven decisions
31:00 What HR hopes AI will eliminate from daily work

Keywords:
AI in HR
HR technology
people operations
workforce transformation
data driven HR
AI and jobs
HR strategy
employee experience
talent lifecycle
future of work

Show Links/Resources:

  • Watch the AI for HR Livestream Replay: https://lhra.io/ai25
  • Connect with Sandra on LinkedIn: https://www.linkedin.com/in/sandraloughlin
  • Connect with Lane on LinkedIn: https://www.linkedin.com/in/lanem1/

]]> 2186 Hiring, Cheating, and the AI Dilemma Join host Ben Eubanks for a thought-provoking conversation with Dr. Cari Miller about one of the most pressing questions in today's workplace: When does using AI cross the line from productivity tool to cheating? From academic integrity to job applications and workplace performance, they explore the blurred boundaries of AI usage and what it means for workers, employers, and the future of work. This episode tackles the double standards, ethical dilemmas, and practical realities of AI adoption in hiring and beyond. Timestamps Episode Topics & Timestamps 0:00 - Introduction & Guest Background0:50 - Dr. Cari Miller's Research on AI & Worker Impacts3:00 - Academic Integrity vs. AI Literacy Debate5:00 - Defining AI "Cheating" in Education5:40 - Domain Knowledge & Copyright Considerations6:50 - Spell Check Analogy: Tools vs. Cheating11:00 - The Hiring Double Standard12:30 - Should We Test Candidates on AI Skills?13:50 - 61% of Jobs Don't Match Interview Descriptions15:20 - The Broken Application Process17:30 - Emotional Toll of Job Searching18:00 - Networking & Volunteer Work Strategy19:40 - Ben's Story: Volunteering to Break Into HR21:20 - Genuine vs. GPT: When Does AI Feel Like Cheating?23:30 - Disclosure & Context Matter25:00 - Survey Results: What Employers Consider Cheating27:00 - The AI Arms Race in Job Applications30:00 - The Entry-Level Crisis30:50 - Learning in the File Room: Foundation Skills32:00 - Junior vs. Senior Workers Using AI33:00 - The DOS to Windows Analogy35:30 - CEOs vs. Managers: Who Decides on AI?36:30 - AI Procurement & Process Design38:30 - Finding the Middle Ground39:00 - Connect with Dr. Cari Miller on LinkedIn40:15 - Closing Thoughts Connect with Cari: https://www.linkedin.com/in/cari-miller/   See the show archives and sign up for episode updates Mon, 12 Jan 2026 13:00:00 -0000 Hiring, Cheating, and the AI Dilemma full 221 WRKdefined Podcast Network Join host Ben Eubanks for a thought-provoking conversation with Dr. Cari Miller about one of the most pressing questions in today's workplace: When does using AI cross the line from productivity tool to cheating? From academic integrity to job applications and workplace performance, they explore the blurred boundaries of AI usage and what it means for workers, employers, and the future of work. This episode tackles the double standards, ethical dilemmas, and practical realities of AI adoption... Join host Ben Eubanks for a thought-provoking conversation with Dr. Cari Miller about one of the most pressing questions in today's workplace: When does using AI cross the line from productivity tool to cheating? From academic integrity to job applications and workplace performance, they explore the blurred boundaries of AI usage and what it means for workers, employers, and the future of work. This episode tackles the double standards, ethical dilemmas, and practical realities of AI adoption in hiring and beyond. Timestamps Episode Topics & Timestamps 0:00 - Introduction & Guest Background0:50 - Dr. Cari Miller's Research on AI & Worker Impacts3:00 - Academic Integrity vs. AI Literacy Debate5:00 - Defining AI "Cheating" in Education5:40 - Domain Knowledge & Copyright Considerations6:50 - Spell Check Analogy: Tools vs. Cheating11:00 - The Hiring Double Standard12:30 - Should We Test Candidates on AI Skills?13:50 - 61% of Jobs Don't Match Interview Descriptions15:20 - The Broken Application Process17:30 - Emotional Toll of Job Searching18:00 - Networking & Volunteer Work Strategy19:40 - Ben's Story: Volunteering to Break Into HR21:20 - Genuine vs. GPT: When Does AI Feel Like Cheating?23:30 - Disclosure & Context Matter25:00 - Survey Results: What Employers Consider Cheating27:00 - The AI Arms Race in Job Applications30:00 - The Entry-Level Crisis30:50 - Learning in the File Room: Foundation Skills32:00 - Junior vs. Senior Workers Using AI33:00 - The DOS to Windows Analogy35:30 - CEOs vs. Managers: Who Decides on AI?36:30 - AI Procurement & Process Design38:30 - Finding the Middle Ground39:00 - Connect with Dr. Cari Miller on LinkedIn40:15 - Closing Thoughts Connect with Cari: https://www.linkedin.com/in/cari-miller/   See the show archives and sign up for episode updates Join host Ben Eubanks for a thought-provoking conversation with Dr. Cari Miller about one of the most pressing questions in today's workplace: When does using AI cross the line from productivity tool to cheating? From academic integrity to job applications and workplace performance, they explore the blurred boundaries of AI usage and what it means for workers, employers, and the future of work. This episode tackles the double standards, ethical dilemmas, and practical realities of AI adoption in hiring and beyond.



Timestamps

Episode Topics & Timestamps

0:00 - Introduction & Guest Background
0:50 - Dr. Cari Miller's Research on AI & Worker Impacts
3:00 - Academic Integrity vs. AI Literacy Debate
5:00 - Defining AI "Cheating" in Education
5:40 - Domain Knowledge & Copyright Considerations
6:50 - Spell Check Analogy: Tools vs. Cheating
11:00 - The Hiring Double Standard
12:30 - Should We Test Candidates on AI Skills?
13:50 - 61% of Jobs Don't Match Interview Descriptions
15:20 - The Broken Application Process
17:30 - Emotional Toll of Job Searching
18:00 - Networking & Volunteer Work Strategy
19:40 - Ben's Story: Volunteering to Break Into HR
21:20 - Genuine vs. GPT: When Does AI Feel Like Cheating?
23:30 - Disclosure & Context Matter
25:00 - Survey Results: What Employers Consider Cheating
27:00 - The AI Arms Race in Job Applications
30:00 - The Entry-Level Crisis
30:50 - Learning in the File Room: Foundation Skills
32:00 - Junior vs. Senior Workers Using AI
33:00 - The DOS to Windows Analogy
35:30 - CEOs vs. Managers: Who Decides on AI?
36:30 - AI Procurement & Process Design
38:30 - Finding the Middle Ground
39:00 - Connect with Dr. Cari Miller on LinkedIn
40:15 - Closing Thoughts


Connect with Cari: https://www.linkedin.com/in/cari-miller/

 


]]> 2269 no Curiosity Over Control: Redefining Recruiting in the Age of AI 🎧 Episode 219  Guest: Amandeep Shergill In this episode, we explore the realities of modern recruiting, the pressure of “doing more with less,” and the challenge of navigating uncertainty in today’s global talent market. Ben and Amandeep discuss how economic shifts, evolving business priorities, and organizational ambiguity shape the day-to-day experience of recruiters. Amandeep shares practical examples from his career—ranging from prioritizing high-impact roles to building stronger partnerships with business leaders. This conversation dives deep into what it truly means to be a strategic advisor instead of a reactive firefighter in talent acquisition. You’ll hear insights on: • Market uncertainty and its effect on TA planning • Productivity vs. unrealistic “do more” expectations • The role of tech and efficiency in the future of TA • How recruiters can better understand business impact & prioritization • Real-world examples of shifting from reactive to proactive hiring • Why understanding revenue, OKRs, and leadership goals changes recruiting outcomes Whether you're a recruiter, hiring leader, or people leader, this episode provides immediately applicable frameworks for better decision-making in TA. ⏱️ Timestamps 00:03 – Welcome to Episode 219 00:16 – Introducing guest Amandeep Shergill 00:55 – Amandeep’s background and global role at Automattic 01:59 – Life outside of work: parenting, sports, and model building 03:16 – Creativity, hobbies & high performance 04:49 – The biggest recruiting challenges today 05:11 – How economic uncertainty shapes hiring plans 05:54 – Productivity, efficiency & “doing more with less” 06:28 – The disconnect between expectations and TA bandwidth 07:22 – Why “doing more” isn’t a real strategy 08:06 – What investment vs. volume actually means for TA 09:46 – Moving from reactive to proactive recruiting 10:26 – Practical strategies for strategic partnership 10:30 – Amandeep’s story from Intuit: prioritizing 38 open roles 11:48 – Understanding business impact behind hiring requests 12:49 – Revenue today vs. revenue tomorrow: prioritizing for impact 13:58 – Why recruiters must understand OKRs, revenue, and strategy 14:46 – Pausing hiring until business impact is clear 15:13 – How proactive planning creates better long-term outcomes 🔗 Connect with Amandeep LinkedIn: https://www.linkedin.com/in/amandeepsshergill/?originalSubdomain=uk 🎓 Learn more about HR Summer School https://hrsummerschool.org See the show archives and sign up for episode updates Mon, 01 Dec 2025 14:00:00 -0000 Curiosity Over Control: Redefining Recruiting in the Age of AI full 219 WRKdefined Podcast Network 🎧 Episode 219 Guest: Amandeep Shergill In this episode, we explore the realities of modern recruiting, the pressure of “doing more with less,” and the challenge of navigating uncertainty in today’s global talent market. Ben and Amandeep discuss how economic shifts, evolving business priorities, and organizational ambiguity shape the day-to-day experience of recruiters. Amandeep shares practical examples from his career—ranging from prioritizing high-impact roles to building stronger par... 🎧 Episode 219  Guest: Amandeep Shergill In this episode, we explore the realities of modern recruiting, the pressure of “doing more with less,” and the challenge of navigating uncertainty in today’s global talent market. Ben and Amandeep discuss how economic shifts, evolving business priorities, and organizational ambiguity shape the day-to-day experience of recruiters. Amandeep shares practical examples from his career—ranging from prioritizing high-impact roles to building stronger partnerships with business leaders. This conversation dives deep into what it truly means to be a strategic advisor instead of a reactive firefighter in talent acquisition. You’ll hear insights on: • Market uncertainty and its effect on TA planning • Productivity vs. unrealistic “do more” expectations • The role of tech and efficiency in the future of TA • How recruiters can better understand business impact & prioritization • Real-world examples of shifting from reactive to proactive hiring • Why understanding revenue, OKRs, and leadership goals changes recruiting outcomes Whether you're a recruiter, hiring leader, or people leader, this episode provides immediately applicable frameworks for better decision-making in TA. ⏱️ Timestamps 00:03 – Welcome to Episode 219 00:16 – Introducing guest Amandeep Shergill 00:55 – Amandeep’s background and global role at Automattic 01:59 – Life outside of work: parenting, sports, and model building 03:16 – Creativity, hobbies & high performance 04:49 – The biggest recruiting challenges today 05:11 – How economic uncertainty shapes hiring plans 05:54 – Productivity, efficiency & “doing more with less” 06:28 – The disconnect between expectations and TA bandwidth 07:22 – Why “doing more” isn’t a real strategy 08:06 – What investment vs. volume actually means for TA 09:46 – Moving from reactive to proactive recruiting 10:26 – Practical strategies for strategic partnership 10:30 – Amandeep’s story from Intuit: prioritizing 38 open roles 11:48 – Understanding business impact behind hiring requests 12:49 – Revenue today vs. revenue tomorrow: prioritizing for impact 13:58 – Why recruiters must understand OKRs, revenue, and strategy 14:46 – Pausing hiring until business impact is clear 15:13 – How proactive planning creates better long-term outcomes 🔗 Connect with Amandeep LinkedIn: https://www.linkedin.com/in/amandeepsshergill/?originalSubdomain=uk 🎓 Learn more about HR Summer School https://hrsummerschool.org See the show archives and sign up for episode updates 🎧 Episode 219 

Guest: Amandeep Shergill

In this episode, we explore the realities of modern recruiting, the pressure of “doing more with less,” and the challenge of navigating uncertainty in today’s global talent market. Ben and Amandeep discuss how economic shifts, evolving business priorities, and organizational ambiguity shape the day-to-day experience of recruiters.

Amandeep shares practical examples from his career—ranging from prioritizing high-impact roles to building stronger partnerships with business leaders. This conversation dives deep into what it truly means to be a strategic advisor instead of a reactive firefighter in talent acquisition.

You’ll hear insights on:
 • Market uncertainty and its effect on TA planning
 • Productivity vs. unrealistic “do more” expectations
 • The role of tech and efficiency in the future of TA
 • How recruiters can better understand business impact & prioritization
 • Real-world examples of shifting from reactive to proactive hiring
 • Why understanding revenue, OKRs, and leadership goals changes recruiting outcomes

Whether you're a recruiter, hiring leader, or people leader, this episode provides immediately applicable frameworks for better decision-making in TA.

⏱️ Timestamps

00:03 – Welcome to Episode 219
00:16 – Introducing guest Amandeep Shergill
00:55 – Amandeep’s background and global role at Automattic
01:59 – Life outside of work: parenting, sports, and model building
03:16 – Creativity, hobbies & high performance
04:49 – The biggest recruiting challenges today
05:11 – How economic uncertainty shapes hiring plans
05:54 – Productivity, efficiency & “doing more with less”
06:28 – The disconnect between expectations and TA bandwidth
07:22 – Why “doing more” isn’t a real strategy
08:06 – What investment vs. volume actually means for TA
09:46 – Moving from reactive to proactive recruiting
10:26 – Practical strategies for strategic partnership
10:30 – Amandeep’s story from Intuit: prioritizing 38 open roles
11:48 – Understanding business impact behind hiring requests
12:49 – Revenue today vs. revenue tomorrow: prioritizing for impact
13:58 – Why recruiters must understand OKRs, revenue, and strategy
14:46 – Pausing hiring until business impact is clear
15:13 – How proactive planning creates better long-term outcomes

🔗 Connect with Amandeep

LinkedIn: https://www.linkedin.com/in/amandeepsshergill/?originalSubdomain=uk

🎓 Learn more about HR Summer School

https://hrsummerschool.org


]]> 1781 no Driving Impact: Why Every HR Leader Needs Coaching Skills In this episode of We’re Only Human, Ben Eubanks talks with Travis Hunsicker about the power of curiosity, trust, and belonging in shaping great leadership. From the warehouse floor to executive coaching, Travis shares lessons on how to see people for who they can become—not just who they are today. Together, they explore why leaders must first build trust before driving performance, how genuine curiosity opens doors to growth, and what it means to create space where people truly belong. Listeners will hear practical advice on developing talent, coaching with empathy, and recognizing potential before it’s visible. Whether you’re a manager, a mentor, or simply someone who wants to lead more authentically, this conversation is a reminder that human connection is at the heart of every lasting impact. Connect with Travis: https://www.linkedin.com/in/hunsicker/ Timestamps 00:00 Introduction and Episode Setup 03:15 Travis’s Journey: From Forklifts to Leadership Coaching 08:40 The Moment That Changed His Perspective on People 12:25 Why Trust Must Come Before Performance 17:42 How Curiosity Builds Stronger Leaders 22:10 Seeing Potential Before Others Do 26:35 Creating a Culture of Belonging and Growth 31:18 Coaching Conversations That Unlock Confidence 35:27 Real-World Examples of Human-Centered Leadership 39:42 Final Reflections and Key Takeaways See the show archives and sign up for episode updates Mon, 17 Nov 2025 14:00:00 -0000 Driving Impact: Why Every HR Leader Needs Coaching Skills full 218 WRKdefined Podcast Network In this episode of We’re Only Human, Ben Eubanks talks with Travis Hunsicker about the power of curiosity, trust, and belonging in shaping great leadership. From the warehouse floor to executive coaching, Travis shares lessons on how to see people for who they can become—not just who they are today. Together, they explore why leaders must first build trust before driving performance, how genuine curiosity opens doors to growth, and what it means to create space where people truly belong. List... In this episode of We’re Only Human, Ben Eubanks talks with Travis Hunsicker about the power of curiosity, trust, and belonging in shaping great leadership. From the warehouse floor to executive coaching, Travis shares lessons on how to see people for who they can become—not just who they are today. Together, they explore why leaders must first build trust before driving performance, how genuine curiosity opens doors to growth, and what it means to create space where people truly belong. Listeners will hear practical advice on developing talent, coaching with empathy, and recognizing potential before it’s visible. Whether you’re a manager, a mentor, or simply someone who wants to lead more authentically, this conversation is a reminder that human connection is at the heart of every lasting impact. Connect with Travis: https://www.linkedin.com/in/hunsicker/ Timestamps 00:00 Introduction and Episode Setup 03:15 Travis’s Journey: From Forklifts to Leadership Coaching 08:40 The Moment That Changed His Perspective on People 12:25 Why Trust Must Come Before Performance 17:42 How Curiosity Builds Stronger Leaders 22:10 Seeing Potential Before Others Do 26:35 Creating a Culture of Belonging and Growth 31:18 Coaching Conversations That Unlock Confidence 35:27 Real-World Examples of Human-Centered Leadership 39:42 Final Reflections and Key Takeaways See the show archives and sign up for episode updates In this episode of We’re Only Human, Ben Eubanks talks with Travis Hunsicker about the power of curiosity, trust, and belonging in shaping great leadership. From the warehouse floor to executive coaching, Travis shares lessons on how to see people for who they can become—not just who they are today. Together, they explore why leaders must first build trust before driving performance, how genuine curiosity opens doors to growth, and what it means to create space where people truly belong.

Listeners will hear practical advice on developing talent, coaching with empathy, and recognizing potential before it’s visible. Whether you’re a manager, a mentor, or simply someone who wants to lead more authentically, this conversation is a reminder that human connection is at the heart of every lasting impact.

Connect with Travis: https://www.linkedin.com/in/hunsicker/

Timestamps

00:00 Introduction and Episode Setup
 03:15 Travis’s Journey: From Forklifts to Leadership Coaching
 08:40 The Moment That Changed His Perspective on People
 12:25 Why Trust Must Come Before Performance
 17:42 How Curiosity Builds Stronger Leaders
 22:10 Seeing Potential Before Others Do
 26:35 Creating a Culture of Belonging and Growth
 31:18 Coaching Conversations That Unlock Confidence
 35:27 Real-World Examples of Human-Centered Leadership
 39:42 Final Reflections and Key Takeaways



]]> 1951 no Joy Is Now: Finding Purpose and Positivity at Work 🎧 Episode Description In this episode of We’re Only Human, host Ben Eubanks sits down with Jason Thrasher, one of the most inspiring voices from HR Summer School, to explore how choosing joy can transform your work, leadership, and life. Jason shares his belief that “joy is now”—not something you wait for, but something you choose every day. From his journey in HR to lessons learned from country music and Chick-fil-A, he reveals how gratitude, authenticity, and purpose can create a culture that people truly want to be part of. The conversation dives deep into the mindset of joyful leadership, practical ways to bring joy into daily work, and how self-awareness and connection empower teams. You’ll hear personal stories, actionable insights, and a reminder that owning your joy is the first step to owning your impact. Check out HR Summer School: https://hrsummerschool.org 🕒 Timestamps 00:00 Introduction and Episode Setup 01:20 Meet Jason Thrasher — From Music Dreams to HR Leadership 02:45 “Joy Is Now” — Why Joy Can’t Wait for Tomorrow 04:38 Practical Habits for Choosing Joy Every Morning 05:56 The Culture You Create Determines the Audience You Keep 07:40 Balancing Joy and Mental Health in the Workplace 09:50 Real-Life Story: “Thank You for Coming to Work Today” 11:55 How Joy Drives Engagement, Belonging, and Productivity 13:24 The Sound of Joy — How Music Changes the Atmosphere 14:35 Breaking Out of the “Check-the-Box” Mindset 15:20 Knowing Your Why and Leading with Purpose 16:40 Just Own Yourself — The Simplicity of Authentic Joy 17:35 Final Reflections and Takeaways See the show archives and sign up for episode updates Mon, 10 Nov 2025 14:00:00 -0000 Joy Is Now: Finding Purpose and Positivity at Work full 217 WRKdefined Podcast Network 🎧 Episode Description In this episode of We’re Only Human, host Ben Eubanks sits down with Jason Thrasher, one of the most inspiring voices from HR Summer School, to explore how choosing joy can transform your work, leadership, and life. Jason shares his belief that “joy is now”—not something you wait for, but something you choose every day. From his journey in HR to lessons learned from country music and Chick-fil-A, he reveals how gratitude, authenticity, and purpose can create a culture th... 🎧 Episode Description In this episode of We’re Only Human, host Ben Eubanks sits down with Jason Thrasher, one of the most inspiring voices from HR Summer School, to explore how choosing joy can transform your work, leadership, and life. Jason shares his belief that “joy is now”—not something you wait for, but something you choose every day. From his journey in HR to lessons learned from country music and Chick-fil-A, he reveals how gratitude, authenticity, and purpose can create a culture that people truly want to be part of. The conversation dives deep into the mindset of joyful leadership, practical ways to bring joy into daily work, and how self-awareness and connection empower teams. You’ll hear personal stories, actionable insights, and a reminder that owning your joy is the first step to owning your impact. Check out HR Summer School: https://hrsummerschool.org 🕒 Timestamps 00:00 Introduction and Episode Setup 01:20 Meet Jason Thrasher — From Music Dreams to HR Leadership 02:45 “Joy Is Now” — Why Joy Can’t Wait for Tomorrow 04:38 Practical Habits for Choosing Joy Every Morning 05:56 The Culture You Create Determines the Audience You Keep 07:40 Balancing Joy and Mental Health in the Workplace 09:50 Real-Life Story: “Thank You for Coming to Work Today” 11:55 How Joy Drives Engagement, Belonging, and Productivity 13:24 The Sound of Joy — How Music Changes the Atmosphere 14:35 Breaking Out of the “Check-the-Box” Mindset 15:20 Knowing Your Why and Leading with Purpose 16:40 Just Own Yourself — The Simplicity of Authentic Joy 17:35 Final Reflections and Takeaways See the show archives and sign up for episode updates 🎧 Episode Description

In this episode of We’re Only Human, host Ben Eubanks sits down with Jason Thrasher, one of the most inspiring voices from HR Summer School, to explore how choosing joy can transform your work, leadership, and life.

Jason shares his belief that “joy is now”—not something you wait for, but something you choose every day. From his journey in HR to lessons learned from country music and Chick-fil-A, he reveals how gratitude, authenticity, and purpose can create a culture that people truly want to be part of.

The conversation dives deep into the mindset of joyful leadership, practical ways to bring joy into daily work, and how self-awareness and connection empower teams. You’ll hear personal stories, actionable insights, and a reminder that owning your joy is the first step to owning your impact.

Check out HR Summer School: https://hrsummerschool.org

🕒 Timestamps

00:00 Introduction and Episode Setup
 01:20 Meet Jason Thrasher — From Music Dreams to HR Leadership
 02:45 “Joy Is Now” — Why Joy Can’t Wait for Tomorrow
 04:38 Practical Habits for Choosing Joy Every Morning
 05:56 The Culture You Create Determines the Audience You Keep
 07:40 Balancing Joy and Mental Health in the Workplace
 09:50 Real-Life Story: “Thank You for Coming to Work Today”
 11:55 How Joy Drives Engagement, Belonging, and Productivity
 13:24 The Sound of Joy — How Music Changes the Atmosphere
 14:35 Breaking Out of the “Check-the-Box” Mindset
 15:20 Knowing Your Why and Leading with Purpose
 16:40 Just Own Yourself — The Simplicity of Authentic Joy
 17:35 Final Reflections and Takeaways


]]> 1145 no How AI Can Make HR More Human, Not Less Episode Description In this episode, we explore how artificial intelligence is transforming the world of HR — not by replacing humans, but by amplifying what makes us uniquely effective: empathy, creativity, and connection. The conversation digs into how HR leaders can use AI responsibly to simplify workflows, enhance decision-making, and create more human-centered experiences for employees. You’ll hear how organizations can strike the right balance between automation and authenticity, and why embracing AI doesn’t mean losing the human touch. We also discuss the mindset shift HR professionals need to stay ahead in a rapidly changing world, and how curiosity and adaptability have become the most valuable leadership skills of all. Timestamps 00:00 Introduction and Episode Setup 04:32 The AI Conversation: Fear vs. Opportunity 09:15 How HR Can Use AI Without Losing Humanity 14:48 Practical Examples of AI in Recruiting and Talent Development 19:56 The Mindset Shift: Curiosity, Creativity, and Adaptability 24:20 Redefining the Role of HR in an AI-Driven Workplace 28:37 Advice for Leaders Navigating Change 32:10 Final Thoughts and Takeaways Connect with Lane: https://www.linkedin.com/in/lanem1/ See the show archives and sign up for episode updates Mon, 03 Nov 2025 14:00:00 -0000 How AI Can Make HR More Human, Not Less full 216 WRKdefined Podcast Network Episode Description In this episode, we explore how artificial intelligence is transforming the world of HR — not by replacing humans, but by amplifying what makes us uniquely effective: empathy, creativity, and connection. The conversation digs into how HR leaders can use AI responsibly to simplify workflows, enhance decision-making, and create more human-centered experiences for employees. You’ll hear how organizations can strike the right balance between automation and authenticity, and wh... Episode Description In this episode, we explore how artificial intelligence is transforming the world of HR — not by replacing humans, but by amplifying what makes us uniquely effective: empathy, creativity, and connection. The conversation digs into how HR leaders can use AI responsibly to simplify workflows, enhance decision-making, and create more human-centered experiences for employees. You’ll hear how organizations can strike the right balance between automation and authenticity, and why embracing AI doesn’t mean losing the human touch. We also discuss the mindset shift HR professionals need to stay ahead in a rapidly changing world, and how curiosity and adaptability have become the most valuable leadership skills of all. Timestamps 00:00 Introduction and Episode Setup 04:32 The AI Conversation: Fear vs. Opportunity 09:15 How HR Can Use AI Without Losing Humanity 14:48 Practical Examples of AI in Recruiting and Talent Development 19:56 The Mindset Shift: Curiosity, Creativity, and Adaptability 24:20 Redefining the Role of HR in an AI-Driven Workplace 28:37 Advice for Leaders Navigating Change 32:10 Final Thoughts and Takeaways Connect with Lane: https://www.linkedin.com/in/lanem1/ See the show archives and sign up for episode updates Episode Description

In this episode, we explore how artificial intelligence is transforming the world of HR — not by replacing humans, but by amplifying what makes us uniquely effective: empathy, creativity, and connection. The conversation digs into how HR leaders can use AI responsibly to simplify workflows, enhance decision-making, and create more human-centered experiences for employees. You’ll hear how organizations can strike the right balance between automation and authenticity, and why embracing AI doesn’t mean losing the human touch.

We also discuss the mindset shift HR professionals need to stay ahead in a rapidly changing world, and how curiosity and adaptability have become the most valuable leadership skills of all.

Timestamps

00:00 Introduction and Episode Setup
 04:32 The AI Conversation: Fear vs. Opportunity
 09:15 How HR Can Use AI Without Losing Humanity
 14:48 Practical Examples of AI in Recruiting and Talent Development
 19:56 The Mindset Shift: Curiosity, Creativity, and Adaptability
 24:20 Redefining the Role of HR in an AI-Driven Workplace
 28:37 Advice for Leaders Navigating Change
 32:10 Final Thoughts and Takeaways

Connect with Lane:
https://www.linkedin.com/in/lanem1/


]]> 2050 no Inside the Circle: Empowering 14,000 Employees Through Storytelling Episode Description In this episode of We’re Only Human, host Ben Eubanks sits down with Micki Sievwright of Andersen Corporation to discuss how one of America’s most recognized brands connects, engages, and empowers its 14,000+ employees across manufacturing, distribution, and corporate environments. The conversation dives into how Andersen’s internal communication strategy bridges the gap between frontline and office workers, creating a culture where every employee feels informed, valued, and connected. Micki shares how her team uses storytelling, technology, and intentional design to build belonging at scale — and how leaders can cultivate trust even in large, distributed organizations. You’ll hear practical lessons on improving employee communication, fostering inclusion, and using tools like MangoApps to bring people together — no matter where they work. Timestamps 00:00 Introduction and Episode Setup 04:15 The Challenge of Connecting 14,000 Employees 08:42 Communication That Builds Belonging 13:17 Storytelling as a Culture-Building Tool 17:29 How Technology Supports Human Connection 21:50 Engaging Frontline Workers: Lessons from Andersen 26:18 Leadership’s Role in Employee Communication 30:44 Creating an Inclusive, Connected Culture 34:57 Final Thoughts and Takeaways Links for show notes: Thanks to the team at MangoApps for connecting us with Micki and the team at Andersen Corporation for this conversation! Connect with Micki: https://www.linkedin.com/posts/mickisievwright651_prsa-andersenwindows-inclusion-activity-7115015573226364929-s6X3/ Connect with MangoApps: https://www.mangoapps.com/ See the show archives and sign up for episode updates Mon, 27 Oct 2025 13:00:00 -0000 Inside the Circle: Empowering 14,000 Employees Through Storytelling full 215 WRKdefined Podcast Network Episode Description In this episode of We’re Only Human, host Ben Eubanks sits down with Micki Sievwright of Andersen Corporation to discuss how one of America’s most recognized brands connects, engages, and empowers its 14,000+ employees across manufacturing, distribution, and corporate environments. The conversation dives into how Andersen’s internal communication strategy bridges the gap between frontline and office workers, creating a culture where every employee feels informed, valued, a... Episode Description In this episode of We’re Only Human, host Ben Eubanks sits down with Micki Sievwright of Andersen Corporation to discuss how one of America’s most recognized brands connects, engages, and empowers its 14,000+ employees across manufacturing, distribution, and corporate environments. The conversation dives into how Andersen’s internal communication strategy bridges the gap between frontline and office workers, creating a culture where every employee feels informed, valued, and connected. Micki shares how her team uses storytelling, technology, and intentional design to build belonging at scale — and how leaders can cultivate trust even in large, distributed organizations. You’ll hear practical lessons on improving employee communication, fostering inclusion, and using tools like MangoApps to bring people together — no matter where they work. Timestamps 00:00 Introduction and Episode Setup 04:15 The Challenge of Connecting 14,000 Employees 08:42 Communication That Builds Belonging 13:17 Storytelling as a Culture-Building Tool 17:29 How Technology Supports Human Connection 21:50 Engaging Frontline Workers: Lessons from Andersen 26:18 Leadership’s Role in Employee Communication 30:44 Creating an Inclusive, Connected Culture 34:57 Final Thoughts and Takeaways Links for show notes: Thanks to the team at MangoApps for connecting us with Micki and the team at Andersen Corporation for this conversation! Connect with Micki: https://www.linkedin.com/posts/mickisievwright651_prsa-andersenwindows-inclusion-activity-7115015573226364929-s6X3/ Connect with MangoApps: https://www.mangoapps.com/ See the show archives and sign up for episode updates Episode Description

In this episode of We’re Only Human, host Ben Eubanks sits down with Micki Sievwright of Andersen Corporation to discuss how one of America’s most recognized brands connects, engages, and empowers its 14,000+ employees across manufacturing, distribution, and corporate environments.

The conversation dives into how Andersen’s internal communication strategy bridges the gap between frontline and office workers, creating a culture where every employee feels informed, valued, and connected. Micki shares how her team uses storytelling, technology, and intentional design to build belonging at scale — and how leaders can cultivate trust even in large, distributed organizations.

You’ll hear practical lessons on improving employee communication, fostering inclusion, and using tools like MangoApps to bring people together — no matter where they work.

Timestamps
00:00 Introduction and Episode Setup
04:15 The Challenge of Connecting 14,000 Employees
08:42 Communication That Builds Belonging
13:17 Storytelling as a Culture-Building Tool
17:29 How Technology Supports Human Connection
21:50 Engaging Frontline Workers: Lessons from Andersen
26:18 Leadership’s Role in Employee Communication
30:44 Creating an Inclusive, Connected Culture
34:57 Final Thoughts and Takeaways

Links for show notes:
Thanks to the team at MangoApps for connecting us with Micki and the team at Andersen Corporation for this conversation!
Connect with Micki: https://www.linkedin.com/posts/mickisievwright651_prsa-andersenwindows-inclusion-activity-7115015573226364929-s6X3/

Connect with MangoApps: https://www.mangoapps.com/


]]> 1349 no The New Rules of Hiring: Tech, Trust, and the Human Touch Episode Description In this episode of We’re Only Human, host Ben Eubanks sits down with Terry Terhark of NXTThing RPO to explore how hiring is evolving faster than ever in 2025 — and why keeping the human element in recruiting still matters more than ever. They discuss how organizations are adapting to unprecedented speed and scale in hiring, how AI and automation are reshaping recruiter roles, and where people still make the biggest impact in the process. Terry shares his unique perspective from decades in the talent space, including the balance between efficiency and empathy, the importance of culture fit, and how technology can empower — not replace — great recruiters. You’ll hear real-world insights on candidate experience, the future of RPO partnerships, and what leaders should prioritize to stay ahead in a tech-driven talent market. Timestamps 00:00 Introduction and Episode Setup 04:12 Why Hiring Is Moving Faster Than Ever 09:35 The Human Element: Why It Still Matters 14:58 How AI and Automation Are Changing Recruitment 19:47 Balancing Speed, Scale, and Candidate Experience 24:26 Building Trust and Culture in High-Volume Hiring 28:53 The Future of Recruiting Partnerships (RPO Insights) 33:10 What Leaders Should Focus On in 2025 36:42 Final Thoughts and Takeaways Links for show notes: Connect with NXTThing RPO: https://nxtthingrpo.com/ Connect with Terry: https://www.linkedin.com/in/terryterhark/ See the show archives and sign up for episode updates Mon, 20 Oct 2025 13:00:00 -0000 The New Rules of Hiring: Tech, Trust, and the Human Touch full 214 WRKdefined Podcast Network Episode Description In this episode of We’re Only Human, host Ben Eubanks sits down with Terry Terhark of NXTThing RPO to explore how hiring is evolving faster than ever in 2025 — and why keeping the human element in recruiting still matters more than ever. They discuss how organizations are adapting to unprecedented speed and scale in hiring, how AI and automation are reshaping recruiter roles, and where people still make the biggest impact in the process. Terry shares his unique perspective... Episode Description In this episode of We’re Only Human, host Ben Eubanks sits down with Terry Terhark of NXTThing RPO to explore how hiring is evolving faster than ever in 2025 — and why keeping the human element in recruiting still matters more than ever. They discuss how organizations are adapting to unprecedented speed and scale in hiring, how AI and automation are reshaping recruiter roles, and where people still make the biggest impact in the process. Terry shares his unique perspective from decades in the talent space, including the balance between efficiency and empathy, the importance of culture fit, and how technology can empower — not replace — great recruiters. You’ll hear real-world insights on candidate experience, the future of RPO partnerships, and what leaders should prioritize to stay ahead in a tech-driven talent market. Timestamps 00:00 Introduction and Episode Setup 04:12 Why Hiring Is Moving Faster Than Ever 09:35 The Human Element: Why It Still Matters 14:58 How AI and Automation Are Changing Recruitment 19:47 Balancing Speed, Scale, and Candidate Experience 24:26 Building Trust and Culture in High-Volume Hiring 28:53 The Future of Recruiting Partnerships (RPO Insights) 33:10 What Leaders Should Focus On in 2025 36:42 Final Thoughts and Takeaways Links for show notes: Connect with NXTThing RPO: https://nxtthingrpo.com/ Connect with Terry: https://www.linkedin.com/in/terryterhark/ See the show archives and sign up for episode updates Episode Description

In this episode of We’re Only Human, host Ben Eubanks sits down with Terry Terhark of NXTThing RPO to explore how hiring is evolving faster than ever in 2025 — and why keeping the human element in recruiting still matters more than ever.

They discuss how organizations are adapting to unprecedented speed and scale in hiring, how AI and automation are reshaping recruiter roles, and where people still make the biggest impact in the process. Terry shares his unique perspective from decades in the talent space, including the balance between efficiency and empathy, the importance of culture fit, and how technology can empower — not replace — great recruiters.

You’ll hear real-world insights on candidate experience, the future of RPO partnerships, and what leaders should prioritize to stay ahead in a tech-driven talent market.

Timestamps
00:00 Introduction and Episode Setup
04:12 Why Hiring Is Moving Faster Than Ever
09:35 The Human Element: Why It Still Matters
14:58 How AI and Automation Are Changing Recruitment
19:47 Balancing Speed, Scale, and Candidate Experience
24:26 Building Trust and Culture in High-Volume Hiring
28:53 The Future of Recruiting Partnerships (RPO Insights)
33:10 What Leaders Should Focus On in 2025
36:42 Final Thoughts and Takeaways

Links for show notes:
Connect with NXTThing RPO: https://nxtthingrpo.com/

Connect with Terry: https://www.linkedin.com/in/terryterhark/


]]> 1630 no The Future of HR: Human First, AI Second n this episode of We’re Only Human, host Ben Eubanks explores one of the biggest questions of our time: what does it really mean to be human in an age of artificial intelligence? As AI tools become faster, smarter, and more deeply integrated into the workplace, many HR leaders and employees are asking the same question — where do people fit in? Ben unpacks why staying human-first is not just a mindset but a strategy for success. The conversation dives into how HR can balance automation with empathy, how learning and curiosity are becoming the most valuable skills, and why emotional intelligence remains a competitive advantage even when technology takes over repetitive work. You’ll hear reflections on fear, hope, and the future of work — plus practical guidance on how to lead with humanity in a world increasingly shaped by algorithms. Timestamps 00:00 Introduction and Episode Setup 03:15 Why “Being Human” Still Matters in an AI World 08:02 Balancing Efficiency and Empathy in HR 13:47 Automation, Learning, and the Changing Role of Work 19:11 Hope vs. Fear: How HR Can Lead the AI Conversation 24:36 The Power of Emotional Intelligence in the Machine Age 28:59 Redefining Human Value Beyond Data and Speed 33:42 How to Stay Curious, Relevant, and Human 36:18 Final Thoughts and Takeaways Links for show notes: Check out the AI Livestream Replay: https://streamyard.com/watch/9GTfDMQ8GeTE See the show archives and sign up for episode updates Tue, 14 Oct 2025 15:00:00 -0000 The Future of HR: Human First, AI Second full 213 WRKdefined Podcast Network n this episode of We’re Only Human, host Ben Eubanks explores one of the biggest questions of our time: what does it really mean to be human in an age of artificial intelligence? As AI tools become faster, smarter, and more deeply integrated into the workplace, many HR leaders and employees are asking the same question — where do people fit in? Ben unpacks why staying human-first is not just a mindset but a strategy for success. The conversation dives into how HR can balance automation with e... n this episode of We’re Only Human, host Ben Eubanks explores one of the biggest questions of our time: what does it really mean to be human in an age of artificial intelligence? As AI tools become faster, smarter, and more deeply integrated into the workplace, many HR leaders and employees are asking the same question — where do people fit in? Ben unpacks why staying human-first is not just a mindset but a strategy for success. The conversation dives into how HR can balance automation with empathy, how learning and curiosity are becoming the most valuable skills, and why emotional intelligence remains a competitive advantage even when technology takes over repetitive work. You’ll hear reflections on fear, hope, and the future of work — plus practical guidance on how to lead with humanity in a world increasingly shaped by algorithms. Timestamps 00:00 Introduction and Episode Setup 03:15 Why “Being Human” Still Matters in an AI World 08:02 Balancing Efficiency and Empathy in HR 13:47 Automation, Learning, and the Changing Role of Work 19:11 Hope vs. Fear: How HR Can Lead the AI Conversation 24:36 The Power of Emotional Intelligence in the Machine Age 28:59 Redefining Human Value Beyond Data and Speed 33:42 How to Stay Curious, Relevant, and Human 36:18 Final Thoughts and Takeaways Links for show notes: Check out the AI Livestream Replay: https://streamyard.com/watch/9GTfDMQ8GeTE See the show archives and sign up for episode updates n this episode of We’re Only Human, host Ben Eubanks explores one of the biggest questions of our time: what does it really mean to be human in an age of artificial intelligence? As AI tools become faster, smarter, and more deeply integrated into the workplace, many HR leaders and employees are asking the same question — where do people fit in?

Ben unpacks why staying human-first is not just a mindset but a strategy for success. The conversation dives into how HR can balance automation with empathy, how learning and curiosity are becoming the most valuable skills, and why emotional intelligence remains a competitive advantage even when technology takes over repetitive work.

You’ll hear reflections on fear, hope, and the future of work — plus practical guidance on how to lead with humanity in a world increasingly shaped by algorithms.

Timestamps
00:00 Introduction and Episode Setup
03:15 Why “Being Human” Still Matters in an AI World
08:02 Balancing Efficiency and Empathy in HR
13:47 Automation, Learning, and the Changing Role of Work
19:11 Hope vs. Fear: How HR Can Lead the AI Conversation
24:36 The Power of Emotional Intelligence in the Machine Age
28:59 Redefining Human Value Beyond Data and Speed
33:42 How to Stay Curious, Relevant, and Human
36:18 Final Thoughts and Takeaways

Links for show notes:
Check out the AI Livestream Replay: https://streamyard.com/watch/9GTfDMQ8GeTE


]]> 890 no Behind the Front Desk: Real Stories of Frontline HR In this episode of We’re Only Human, host Ben Eubanks sits down with Conrad Riddle, HR technology leader at Aimbridge Hospitality, to explore how frontline hiring and scheduling are being reimagined in today’s fast-moving workplace. They dig into the challenges of recruiting and retaining hourly workers, why scheduling is the heartbeat of retention, and how technology can empower employees while easing the load on managers. You’ll hear practical examples of streamlining the candidate journey—from frictionless mobile applications to instant interview scheduling—plus insights on self-service scheduling tools that give employees more flexibility and control. Conrad also shares how automation is saving thousands of hours for managers, improving compliance, and transforming the onboarding experience. Whether you’re an HR leader, a hiring manager, or simply curious about the future of frontline work, this conversation offers actionable takeaways on speed, simplicity, and employee empowerment. Timestamps 00:00 Introduction and Episode Setup 02:01 Inside Aimbridge Hospitality: Scale and Challenges 05:18 Why Scheduling is the Core of Frontline Retention 09:01 Fixing the Candidate Experience: From Application to Interview in Minutes 13:28 Competing with Amazon and Uber: Speed Matters 17:02 Empowering Employees Through Self-Service Scheduling 22:19 Balancing Manager Control and Employee Flexibility 26:44 Automation in Onboarding: Saving 40,000+ Hours 31:12 Compliance Wins and Smarter HR Tech 34:20 Key Takeaways and Final Thoughts Links for show notes: Thanks to the team at Fountain for connecting us with Conrad and the team at Aimbridge Hospitality for this conversation! Connect with Conrad: https://www.linkedin.com/in/conradriddle/ Connect with Fountain: https://www.fountain.com/ See the show archives and sign up for episode updates Thu, 09 Oct 2025 18:00:00 -0000 Behind the Front Desk: Real Stories of Frontline HR full 212 WRKdefined Podcast Network In this episode of We’re Only Human, host Ben Eubanks sits down with Conrad Riddle, HR technology leader at Aimbridge Hospitality, to explore how frontline hiring and scheduling are being reimagined in today’s fast-moving workplace. They dig into the challenges of recruiting and retaining hourly workers, why scheduling is the heartbeat of retention, and how technology can empower employees while easing the load on managers. You’ll hear practical examples of streamlining the candidate journey—... In this episode of We’re Only Human, host Ben Eubanks sits down with Conrad Riddle, HR technology leader at Aimbridge Hospitality, to explore how frontline hiring and scheduling are being reimagined in today’s fast-moving workplace. They dig into the challenges of recruiting and retaining hourly workers, why scheduling is the heartbeat of retention, and how technology can empower employees while easing the load on managers. You’ll hear practical examples of streamlining the candidate journey—from frictionless mobile applications to instant interview scheduling—plus insights on self-service scheduling tools that give employees more flexibility and control. Conrad also shares how automation is saving thousands of hours for managers, improving compliance, and transforming the onboarding experience. Whether you’re an HR leader, a hiring manager, or simply curious about the future of frontline work, this conversation offers actionable takeaways on speed, simplicity, and employee empowerment. Timestamps 00:00 Introduction and Episode Setup 02:01 Inside Aimbridge Hospitality: Scale and Challenges 05:18 Why Scheduling is the Core of Frontline Retention 09:01 Fixing the Candidate Experience: From Application to Interview in Minutes 13:28 Competing with Amazon and Uber: Speed Matters 17:02 Empowering Employees Through Self-Service Scheduling 22:19 Balancing Manager Control and Employee Flexibility 26:44 Automation in Onboarding: Saving 40,000+ Hours 31:12 Compliance Wins and Smarter HR Tech 34:20 Key Takeaways and Final Thoughts Links for show notes: Thanks to the team at Fountain for connecting us with Conrad and the team at Aimbridge Hospitality for this conversation! Connect with Conrad: https://www.linkedin.com/in/conradriddle/ Connect with Fountain: https://www.fountain.com/ See the show archives and sign up for episode updates In this episode of We’re Only Human, host Ben Eubanks sits down with Conrad Riddle, HR technology leader at Aimbridge Hospitality, to explore how frontline hiring and scheduling are being reimagined in today’s fast-moving workplace. They dig into the challenges of recruiting and retaining hourly workers, why scheduling is the heartbeat of retention, and how technology can empower employees while easing the load on managers.

You’ll hear practical examples of streamlining the candidate journey—from frictionless mobile applications to instant interview scheduling—plus insights on self-service scheduling tools that give employees more flexibility and control. Conrad also shares how automation is saving thousands of hours for managers, improving compliance, and transforming the onboarding experience.

Whether you’re an HR leader, a hiring manager, or simply curious about the future of frontline work, this conversation offers actionable takeaways on speed, simplicity, and employee empowerment.

Timestamps
00:00 Introduction and Episode Setup
02:01 Inside Aimbridge Hospitality: Scale and Challenges
05:18 Why Scheduling is the Core of Frontline Retention
09:01 Fixing the Candidate Experience: From Application to Interview in Minutes
13:28 Competing with Amazon and Uber: Speed Matters
17:02 Empowering Employees Through Self-Service Scheduling
22:19 Balancing Manager Control and Employee Flexibility
26:44 Automation in Onboarding: Saving 40,000+ Hours
31:12 Compliance Wins and Smarter HR Tech
34:20 Key Takeaways and Final Thoughts

Links for show notes:
Thanks to the team at Fountain for connecting us with Conrad and the team at Aimbridge Hospitality for this conversation!
Connect with Conrad: https://www.linkedin.com/in/conradriddle/

Connect with Fountain: https://www.fountain.com/



]]> 1223 no Seeing the HR Matrix: A Conversation with Nicole Eisdorfer on Curiosity, Data, and the Future of HR In this episode, Ben sits down with Nicole Eisdorfer to uncover how curiosity, courage, and creativity can reshape the world of HR. From breaking out of the “HR Matrix” to asking better questions, Nicole shares her journey from traditional reporting into human-centered, impactful work. Together, they explore how technology and data can empower—not replace—HR professionals, and why cultivating curiosity is the most critical skill for the future. You’ll hear stories from Nicole’s experience, insights into making data meaningful, and practical guidance for rethinking how HR operates today. If you’ve ever felt stuck in dashboards, metrics, or endless processes, this episode will inspire you to step back, reimagine, and lead with curiosity. Read Nicole's Substack: https://nicoleeisdorfer.substack.com/ Connect with Nicole on LinkedIn: https://www.linkedin.com/in/neisdorfer/ Timestamps 00:00 Introduction and Episode Setup 04:12 Nicole’s Background and HR Journey 08:47 Escaping the “HR Matrix” 13:25 Why Curiosity Is the #1 Skill for HR Professionals 17:41 From Reports to Real Impact: Making Data Useful 22:09 Technology’s Role in Supporting (Not Replacing) HR 26:55 Asking Better Questions and Driving Change 30:18 Courage and Creativity in HR Leadership 33:42 Final Takeaways and Closing Thoughts See the show archives and sign up for episode updates Mon, 15 Sep 2025 13:00:00 -0000 Seeing the HR Matrix: A Conversation with Nicole Eisdorfer on Curiosity, Data, and the Future of HR full 211 WRKdefined Podcast Network In this episode, Ben sits down with Nicole Eisdorfer to uncover how curiosity, courage, and creativity can reshape the world of HR. From breaking out of the “HR Matrix” to asking better questions, Nicole shares her journey from traditional reporting into human-centered, impactful work. Together, they explore how technology and data can empower—not replace—HR professionals, and why cultivating curiosity is the most critical skill for the future. You’ll hear stories from Nicole’s experience, in... In this episode, Ben sits down with Nicole Eisdorfer to uncover how curiosity, courage, and creativity can reshape the world of HR. From breaking out of the “HR Matrix” to asking better questions, Nicole shares her journey from traditional reporting into human-centered, impactful work. Together, they explore how technology and data can empower—not replace—HR professionals, and why cultivating curiosity is the most critical skill for the future. You’ll hear stories from Nicole’s experience, insights into making data meaningful, and practical guidance for rethinking how HR operates today. If you’ve ever felt stuck in dashboards, metrics, or endless processes, this episode will inspire you to step back, reimagine, and lead with curiosity. Read Nicole's Substack: https://nicoleeisdorfer.substack.com/ Connect with Nicole on LinkedIn: https://www.linkedin.com/in/neisdorfer/ Timestamps 00:00 Introduction and Episode Setup 04:12 Nicole’s Background and HR Journey 08:47 Escaping the “HR Matrix” 13:25 Why Curiosity Is the #1 Skill for HR Professionals 17:41 From Reports to Real Impact: Making Data Useful 22:09 Technology’s Role in Supporting (Not Replacing) HR 26:55 Asking Better Questions and Driving Change 30:18 Courage and Creativity in HR Leadership 33:42 Final Takeaways and Closing Thoughts See the show archives and sign up for episode updates In this episode, Ben sits down with Nicole Eisdorfer to uncover how curiosity, courage, and creativity can reshape the world of HR. From breaking out of the “HR Matrix” to asking better questions, Nicole shares her journey from traditional reporting into human-centered, impactful work. Together, they explore how technology and data can empower—not replace—HR professionals, and why cultivating curiosity is the most critical skill for the future.

You’ll hear stories from Nicole’s experience, insights into making data meaningful, and practical guidance for rethinking how HR operates today. If you’ve ever felt stuck in dashboards, metrics, or endless processes, this episode will inspire you to step back, reimagine, and lead with curiosity.

Read Nicole's Substack: https://nicoleeisdorfer.substack.com/

Connect with Nicole on LinkedIn: https://www.linkedin.com/in/neisdorfer/

Timestamps
00:00 Introduction and Episode Setup
04:12 Nicole’s Background and HR Journey
08:47 Escaping the “HR Matrix”
13:25 Why Curiosity Is the #1 Skill for HR Professionals
17:41 From Reports to Real Impact: Making Data Useful
22:09 Technology’s Role in Supporting (Not Replacing) HR
26:55 Asking Better Questions and Driving Change
30:18 Courage and Creativity in HR Leadership
33:42 Final Takeaways and Closing Thoughts


]]> 2004 no 🎙 Why Employee Experience Is Every Company’s Priority In this episode, the host explores why employee experience (EX) has become a board-level priority and how organizations can move from ideas to impact. Drawing on insights from the research report A Critical Moment: Why Employee Experience Should Be Every Company’s Priority, the conversation covers practical ways to elevate EX without massive budgets, how to measure what matters, and where AI can support (not replace) a human-centered approach. You’ll hear actionable tactics for quick wins, guidance for building leadership buy-in, and a real-world example of EX in practice. Read the research we reference during the episode: https://www.insperity.com/resources/guide/a-critical-moment-why-employee-experience-should-be-every-companys-priority/Timestamps00:00 Introduction and Episode Setup05:24 Why Employee Experience Should Be a Priority11:57 Research Highlights: Key Findings from the Report15:38 From Insight to Action: Quick Wins for EX19:13 Measuring What Matters: EX Metrics and KPIs24:47 Technology & AI: Enabling Human-Centered EX26:23 Real-World Example / Case Discussion28:46 Building Leadership Buy-In and Strong Partnerships30:40 Wrap-Up and Final Takeaways See the show archives and sign up for episode updates Tue, 26 Aug 2025 19:00:00 -0000 🎙 Why Employee Experience Is Every Company’s Priority full 210 WRKdefined Podcast Network In this episode, the host explores why employee experience (EX) has become a board-level priority and how organizations can move from ideas to impact. Drawing on insights from the research report A Critical Moment: Why Employee Experience Should Be Every Company’s Priority, the conversation covers practical ways to elevate EX without massive budgets, how to measure what matters, and where AI can support (not replace) a human-centered approach. You’ll hear actionable tactics for quick wins, gu... In this episode, the host explores why employee experience (EX) has become a board-level priority and how organizations can move from ideas to impact. Drawing on insights from the research report A Critical Moment: Why Employee Experience Should Be Every Company’s Priority, the conversation covers practical ways to elevate EX without massive budgets, how to measure what matters, and where AI can support (not replace) a human-centered approach. You’ll hear actionable tactics for quick wins, guidance for building leadership buy-in, and a real-world example of EX in practice. Read the research we reference during the episode: https://www.insperity.com/resources/guide/a-critical-moment-why-employee-experience-should-be-every-companys-priority/Timestamps00:00 Introduction and Episode Setup05:24 Why Employee Experience Should Be a Priority11:57 Research Highlights: Key Findings from the Report15:38 From Insight to Action: Quick Wins for EX19:13 Measuring What Matters: EX Metrics and KPIs24:47 Technology & AI: Enabling Human-Centered EX26:23 Real-World Example / Case Discussion28:46 Building Leadership Buy-In and Strong Partnerships30:40 Wrap-Up and Final Takeaways See the show archives and sign up for episode updates In this episode, the host explores why employee experience (EX) has become a board-level priority and how organizations can move from ideas to impact. Drawing on insights from the research report A Critical Moment: Why Employee Experience Should Be Every Company’s Priority, the conversation covers practical ways to elevate EX without massive budgets, how to measure what matters, and where AI can support (not replace) a human-centered approach. You’ll hear actionable tactics for quick wins, guidance for building leadership buy-in, and a real-world example of EX in practice.


Read the research we reference during the episode: https://www.insperity.com/resources/guide/a-critical-moment-why-employee-experience-should-be-every-companys-priority/

Timestamps
00:00 Introduction and Episode Setup
05:24 Why Employee Experience Should Be a Priority
11:57 Research Highlights: Key Findings from the Report
15:38 From Insight to Action: Quick Wins for EX
19:13 Measuring What Matters: EX Metrics and KPIs
24:47 Technology & AI: Enabling Human-Centered EX
26:23 Real-World Example / Case Discussion
28:46 Building Leadership Buy-In and Strong Partnerships
30:40 Wrap-Up and Final Takeaways


]]> 2029 no Unpacking Talent Acquisition Strategy with Kelly Burlage of Lineage In this episode of We're Only Human, host Ben Eubanks talks with Kelly Burlage, Vice President of Global Talent Acquisition at Lineage. They discuss strategies for improving the recruitment process, creating better impacts for candidates, and the challenges faced by TA leaders today. Kelly shares insights on the role of artificial intelligence in recruitment, the importance of focusing on people, and the value of internal mobility. They also explore practical advice for leaders receiving pressure to adopt AI and the significance of building strong business partnerships within HR. Additionally, Kelly highlights the achievements of her team in transforming their reputation from order takers to valued business partners. 00:00 Introduction and Guest Welcome01:09 Kelly Burlage's Background and Role at Lineage02:32 The Importance of Talent Acquisition04:15 Challenges Facing TA Leaders: AI and Innovation05:53 AI's Role in Enhancing Human Skills16:30 Internal Mobility and Talent Development23:43 Proud Achievements and Team Success26:22 Conclusion and Final Thoughts See the show archives and sign up for episode updates Mon, 05 May 2025 08:00:00 -0000 Unpacking Talent Acquisition Strategy with Kelly Burlage of Lineage full 209 WRKdefined Podcast Network In this episode of We're Only Human, host Ben Eubanks talks with Kelly Burlage, Vice President of Global Talent Acquisition at Lineage. They discuss strategies for improving the recruitment process, creating better impacts for candidates, and the challenges faced by TA leaders today. Kelly shares insights on the role of artificial intelligence in recruitment, the importance of focusing on people, and the value of internal mobility. They also explore practical advice for leaders receiving pres... In this episode of We're Only Human, host Ben Eubanks talks with Kelly Burlage, Vice President of Global Talent Acquisition at Lineage. They discuss strategies for improving the recruitment process, creating better impacts for candidates, and the challenges faced by TA leaders today. Kelly shares insights on the role of artificial intelligence in recruitment, the importance of focusing on people, and the value of internal mobility. They also explore practical advice for leaders receiving pressure to adopt AI and the significance of building strong business partnerships within HR. Additionally, Kelly highlights the achievements of her team in transforming their reputation from order takers to valued business partners. 00:00 Introduction and Guest Welcome01:09 Kelly Burlage's Background and Role at Lineage02:32 The Importance of Talent Acquisition04:15 Challenges Facing TA Leaders: AI and Innovation05:53 AI's Role in Enhancing Human Skills16:30 Internal Mobility and Talent Development23:43 Proud Achievements and Team Success26:22 Conclusion and Final Thoughts See the show archives and sign up for episode updates In this episode of We're Only Human, host Ben Eubanks talks with Kelly Burlage, Vice President of Global Talent Acquisition at Lineage. They discuss strategies for improving the recruitment process, creating better impacts for candidates, and the challenges faced by TA leaders today. Kelly shares insights on the role of artificial intelligence in recruitment, the importance of focusing on people, and the value of internal mobility. They also explore practical advice for leaders receiving pressure to adopt AI and the significance of building strong business partnerships within HR. Additionally, Kelly highlights the achievements of her team in transforming their reputation from order takers to valued business partners.

00:00 Introduction and Guest Welcome
01:09 Kelly Burlage's Background and Role at Lineage
02:32 The Importance of Talent Acquisition
04:15 Challenges Facing TA Leaders: AI and Innovation
05:53 AI's Role in Enhancing Human Skills
16:30 Internal Mobility and Talent Development
23:43 Proud Achievements and Team Success
26:22 Conclusion and Final Thoughts


]]> 1736 no Key Strategies for Mastering the HR Business Partner Role with Alicia Jones In this episode of 'We're Only Human,' host Ben Eubanks engages in a detailed conversation with Alicia Jones, a senior HR business partner for a global medical company. They delve into the complex role of an HR business partner, discussing essential skills like understanding the business context, influencing, and synthesizing data insights. Alicia shares her career experiences, the importance of integrity and resiliency, and the challenges HR teams face today. The discussion provides valuable advice for current and aspiring HR business partners keen on making a significant impact in their organizations. 00:00 Introduction and Guest Welcome00:41 Alicia Jones' Background and Experience01:26 Defining HR's Role and Context04:32 Challenges Facing HR Today05:57 The Importance of Organizational Agility07:35 Alicia's Personal Learning Journey13:01 Aligning HR with Business Needs22:47 Key Skills for HR Business Partners28:31 Conclusion and Final Thoughts See the show archives and sign up for episode updates Thu, 24 Apr 2025 08:00:00 -0000 Key Strategies for Mastering the HR Business Partner Role with Alicia Jones full 208 WRKdefined Podcast Network In this episode of 'We're Only Human,' host Ben Eubanks engages in a detailed conversation with Alicia Jones, a senior HR business partner for a global medical company. They delve into the complex role of an HR business partner, discussing essential skills like understanding the business context, influencing, and synthesizing data insights. Alicia shares her career experiences, the importance of integrity and resiliency, and the challenges HR teams face today. The discussion provides valuable... In this episode of 'We're Only Human,' host Ben Eubanks engages in a detailed conversation with Alicia Jones, a senior HR business partner for a global medical company. They delve into the complex role of an HR business partner, discussing essential skills like understanding the business context, influencing, and synthesizing data insights. Alicia shares her career experiences, the importance of integrity and resiliency, and the challenges HR teams face today. The discussion provides valuable advice for current and aspiring HR business partners keen on making a significant impact in their organizations. 00:00 Introduction and Guest Welcome00:41 Alicia Jones' Background and Experience01:26 Defining HR's Role and Context04:32 Challenges Facing HR Today05:57 The Importance of Organizational Agility07:35 Alicia's Personal Learning Journey13:01 Aligning HR with Business Needs22:47 Key Skills for HR Business Partners28:31 Conclusion and Final Thoughts See the show archives and sign up for episode updates In this episode of 'We're Only Human,' host Ben Eubanks engages in a detailed conversation with Alicia Jones, a senior HR business partner for a global medical company. They delve into the complex role of an HR business partner, discussing essential skills like understanding the business context, influencing, and synthesizing data insights. Alicia shares her career experiences, the importance of integrity and resiliency, and the challenges HR teams face today. The discussion provides valuable advice for current and aspiring HR business partners keen on making a significant impact in their organizations.

00:00 Introduction and Guest Welcome
00:41 Alicia Jones' Background and Experience
01:26 Defining HR's Role and Context
04:32 Challenges Facing HR Today
05:57 The Importance of Organizational Agility
07:35 Alicia's Personal Learning Journey
13:01 Aligning HR with Business Needs
22:47 Key Skills for HR Business Partners
28:31 Conclusion and Final Thoughts


]]> 1810 no AI in Talent Acquisition: How Mastercard and Leonardo Screen for Success In this episode of We're Only Human, host Ben Eubanks chats with Matt Leitzman, VP of Talent Acquisition at MasterCard, and Craig Drysdale, VP of Talent and Engagement at Leonardo. The discussion delves into the role of AI in hiring, effective candidate screening techniques, and the evolving landscape of talent acquisition. Both guests highlight their organizations' experiences with AI-driven tools for screening, such as automated interview scheduling and video assessments, and emphasize the importance of testing, human connection, and strategic alignment with hiring managers. The episode provides valuable insights for improving candidate experience, recruiter efficiency, and making data-driven hiring decisions. 00:00 Introduction and Guest Welcome00:26 Guest Introductions and Backgrounds02:39 The Evolution of Candidate Screening07:04 High Volume and Early Career Hiring Challenges10:10 Technology and Screening Tools20:50 Data-Driven Talent Acquisition32:48 AI in Recruitment: Opportunities and Cautions39:23 Final Thoughts and Key Takeaways Connect with Matt on LinkedIn Connect with Craig on LinkedIn Thanks to Phenom for connecting us for this episode See the show archives and sign up for episode updates Thu, 10 Apr 2025 08:00:00 -0000 AI in Talent Acquisition: How Mastercard and Leonardo Screen for Success full 207 WRKdefined Podcast Network In this episode of We're Only Human, host Ben Eubanks chats with Matt Leitzman, VP of Talent Acquisition at MasterCard, and Craig Drysdale, VP of Talent and Engagement at Leonardo. The discussion delves into the role of AI in hiring, effective candidate screening techniques, and the evolving landscape of talent acquisition. Both guests highlight their organizations' experiences with AI-driven tools for screening, such as automated interview scheduling and video assessments, and emphasize the ... In this episode of We're Only Human, host Ben Eubanks chats with Matt Leitzman, VP of Talent Acquisition at MasterCard, and Craig Drysdale, VP of Talent and Engagement at Leonardo. The discussion delves into the role of AI in hiring, effective candidate screening techniques, and the evolving landscape of talent acquisition. Both guests highlight their organizations' experiences with AI-driven tools for screening, such as automated interview scheduling and video assessments, and emphasize the importance of testing, human connection, and strategic alignment with hiring managers. The episode provides valuable insights for improving candidate experience, recruiter efficiency, and making data-driven hiring decisions. 00:00 Introduction and Guest Welcome00:26 Guest Introductions and Backgrounds02:39 The Evolution of Candidate Screening07:04 High Volume and Early Career Hiring Challenges10:10 Technology and Screening Tools20:50 Data-Driven Talent Acquisition32:48 AI in Recruitment: Opportunities and Cautions39:23 Final Thoughts and Key Takeaways Connect with Matt on LinkedIn Connect with Craig on LinkedIn Thanks to Phenom for connecting us for this episode See the show archives and sign up for episode updates In this episode of We're Only Human, host Ben Eubanks chats with Matt Leitzman, VP of Talent Acquisition at MasterCard, and Craig Drysdale, VP of Talent and Engagement at Leonardo. The discussion delves into the role of AI in hiring, effective candidate screening techniques, and the evolving landscape of talent acquisition. Both guests highlight their organizations' experiences with AI-driven tools for screening, such as automated interview scheduling and video assessments, and emphasize the importance of testing, human connection, and strategic alignment with hiring managers. The episode provides valuable insights for improving candidate experience, recruiter efficiency, and making data-driven hiring decisions.

00:00 Introduction and Guest Welcome
00:26 Guest Introductions and Backgrounds
02:39 The Evolution of Candidate Screening
07:04 High Volume and Early Career Hiring Challenges
10:10 Technology and Screening Tools
20:50 Data-Driven Talent Acquisition
32:48 AI in Recruitment: Opportunities and Cautions
39:23 Final Thoughts and Key Takeaways

Connect with Matt on LinkedIn

Connect with Craig on LinkedIn

Thanks to Phenom for connecting us for this episode


]]> 2561 no Workplace Transformation Thrives with Performance, Recognition, and Trust In this episode of We're Only Human, host Ben Eubanks connects in an insightful discussion with Debra Squyres from Bonusly and Hope Weatherford from Fountain. They delve into strategies to improve workplace performance and the evolving nature of performance management. The conversation covers the significance of real-time feedback, building trust between managers and employees, leveraging recognition platforms, and the importance of addressing the human element in work environments. Both guests share practical tips for managers to enhance employee engagement, foster personal growth, and create meaningful relationships within teams. 00:00 Introduction and Guest Introduction00:45 Hope Weatherford's Background and Insights01:55 Debra Squyres' Background and Insights04:08 Challenges in Current Performance Management07:08 Solutions and Best Practices for Performance Management12:03 The Importance of Real-Time Feedback and Recognition24:36 Engaging Managers in the Performance Process30:25 Final Thoughts and Top Recommendations Connect with Hope on LinkedIn Connect with Debra on LinkedIn Check out the 2025 State of Recognition report from Bonusly See the show archives and sign up for episode updates Mon, 17 Mar 2025 08:00:00 -0000 Workplace Transformation Thrives with Performance, Recognition, and Trust full 206 WRKdefined Podcast Network In this episode of We're Only Human, host Ben Eubanks connects in an insightful discussion with Debra Squyres from Bonusly and Hope Weatherford from Fountain. They delve into strategies to improve workplace performance and the evolving nature of performance management. The conversation covers the significance of real-time feedback, building trust between managers and employees, leveraging recognition platforms, and the importance of addressing the human element in work environments. Both gues... In this episode of We're Only Human, host Ben Eubanks connects in an insightful discussion with Debra Squyres from Bonusly and Hope Weatherford from Fountain. They delve into strategies to improve workplace performance and the evolving nature of performance management. The conversation covers the significance of real-time feedback, building trust between managers and employees, leveraging recognition platforms, and the importance of addressing the human element in work environments. Both guests share practical tips for managers to enhance employee engagement, foster personal growth, and create meaningful relationships within teams. 00:00 Introduction and Guest Introduction00:45 Hope Weatherford's Background and Insights01:55 Debra Squyres' Background and Insights04:08 Challenges in Current Performance Management07:08 Solutions and Best Practices for Performance Management12:03 The Importance of Real-Time Feedback and Recognition24:36 Engaging Managers in the Performance Process30:25 Final Thoughts and Top Recommendations Connect with Hope on LinkedIn Connect with Debra on LinkedIn Check out the 2025 State of Recognition report from Bonusly See the show archives and sign up for episode updates In this episode of We're Only Human, host Ben Eubanks connects in an insightful discussion with Debra Squyres from Bonusly and Hope Weatherford from Fountain. They delve into strategies to improve workplace performance and the evolving nature of performance management. The conversation covers the significance of real-time feedback, building trust between managers and employees, leveraging recognition platforms, and the importance of addressing the human element in work environments. Both guests share practical tips for managers to enhance employee engagement, foster personal growth, and create meaningful relationships within teams.

00:00 Introduction and Guest Introduction
00:45 Hope Weatherford's Background and Insights
01:55 Debra Squyres' Background and Insights
04:08 Challenges in Current Performance Management
07:08 Solutions and Best Practices for Performance Management
12:03 The Importance of Real-Time Feedback and Recognition
24:36 Engaging Managers in the Performance Process
30:25 Final Thoughts and Top Recommendations

Connect with Hope on LinkedIn

Connect with Debra on LinkedIn

Check out the 2025 State of Recognition report from Bonusly


]]> 2094 no Navigating HR Classification Compliance with Michael Cleavely of CoComply In this episode of We're Only Human, host Ben Eubanks sits down with Michael Cleavely, founder of CoComply, to discuss the complexities of compliance in contingent workforce management. Michael shares the journey of CoComply, a platform that assists organizations in classifying, managing, and discovering their contingent and non-permanent workforce. The conversation delves into the challenges companies face with worker classification, common compliance risks, and the two-fold benefits of leveraging AI in compliance tools for both risk mitigation and strategic workforce optimization. They also explore the broader implications of having a total workforce view, encompassing all talent acquisition channels. Michael provides practical insights and suggests how firms can better manage compliance and make informed workforce decisions. This episode offers valuable perspectives for HR leaders and procurement professionals looking to enhance compliance and workforce efficiency. 00:00 Introduction and Guest Welcome00:57 Michael Cleavely's Background and CoComply's Mission02:31 The Importance of Compliance04:02 Common Compliance Challenges15:44 AI in Compliance Management21:18 Strategic Benefits of Compliance24:50 Conclusion and Contact Information Connect with Michael on LinkedIn See the show archives and sign up for episode updates Mon, 10 Mar 2025 08:00:00 -0000 Navigating HR Classification Compliance with Michael Cleavely of CoComply full 205 WRKdefined Podcast Network In this episode of We're Only Human, host Ben Eubanks sits down with Michael Cleavely, founder of CoComply, to discuss the complexities of compliance in contingent workforce management. Michael shares the journey of CoComply, a platform that assists organizations in classifying, managing, and discovering their contingent and non-permanent workforce. The conversation delves into the challenges companies face with worker classification, common compliance risks, and the two-fold benefits of leve... In this episode of We're Only Human, host Ben Eubanks sits down with Michael Cleavely, founder of CoComply, to discuss the complexities of compliance in contingent workforce management. Michael shares the journey of CoComply, a platform that assists organizations in classifying, managing, and discovering their contingent and non-permanent workforce. The conversation delves into the challenges companies face with worker classification, common compliance risks, and the two-fold benefits of leveraging AI in compliance tools for both risk mitigation and strategic workforce optimization. They also explore the broader implications of having a total workforce view, encompassing all talent acquisition channels. Michael provides practical insights and suggests how firms can better manage compliance and make informed workforce decisions. This episode offers valuable perspectives for HR leaders and procurement professionals looking to enhance compliance and workforce efficiency. 00:00 Introduction and Guest Welcome00:57 Michael Cleavely's Background and CoComply's Mission02:31 The Importance of Compliance04:02 Common Compliance Challenges15:44 AI in Compliance Management21:18 Strategic Benefits of Compliance24:50 Conclusion and Contact Information Connect with Michael on LinkedIn See the show archives and sign up for episode updates In this episode of We're Only Human, host Ben Eubanks sits down with Michael Cleavely, founder of CoComply, to discuss the complexities of compliance in contingent workforce management. Michael shares the journey of CoComply, a platform that assists organizations in classifying, managing, and discovering their contingent and non-permanent workforce. The conversation delves into the challenges companies face with worker classification, common compliance risks, and the two-fold benefits of leveraging AI in compliance tools for both risk mitigation and strategic workforce optimization. They also explore the broader implications of having a total workforce view, encompassing all talent acquisition channels. Michael provides practical insights and suggests how firms can better manage compliance and make informed workforce decisions. This episode offers valuable perspectives for HR leaders and procurement professionals looking to enhance compliance and workforce efficiency.

00:00 Introduction and Guest Welcome
00:57 Michael Cleavely's Background and CoComply's Mission
02:31 The Importance of Compliance
04:02 Common Compliance Challenges
15:44 AI in Compliance Management
21:18 Strategic Benefits of Compliance
24:50 Conclusion and Contact Information

Connect with Michael on LinkedIn


]]> 1600 no HR isn't the Center of Attention, The Workforce Is: Insights from Cenikor Foundation In this episode, Kellee Webb shares the remarkable journey of Cenikor Foundation since 2009, growing from 82 employees across three locations to nearly 600 employees today, with 75 people in their corporate office (or "operations support," as they call them at Cenikor). The discussion highlights significant milestones such as the adoption of technology, the creation of a robust back office support system including a call center, and the strategy behind twelve acquisitions. The conversation delves into leadership development programs, employee motivations, and the importance of compassion and servant leadership in a service-oriented organization. The transformative impact of expanding services like detox, outpatient programs, and recovery support specialists is also discussed. Finally, the episode touches on HR challenges and strategies, the importance of aligning organizational and individual goals, and the rewarding experience of helping employees grow and thrive. 00:00 Introduction and Initial Growth01:32 Challenges and Strategic Moves04:09 Leadership Development and Employee Engagement07:19 Substance Abuse Treatment Services11:06 HR Strategy and Cultural Integration17:23 Performance Metrics and Bonus System27:18 Personal Reflections and Leadership Insights32:52 Conclusion and Final Thoughts This episode is part of the Insperity SMB HR Challenges podcast series. Learn more about our research with Insperity on SMB HR challenges Connect with Kellee on LinkedIn See the show archives and sign up for episode updates Wed, 26 Feb 2025 09:00:00 -0000 HR isn't the Center of Attention, The Workforce Is: Insights from Cenikor Foundation full 204 WRKdefined Podcast Network In this episode, Kellee Webb shares the remarkable journey of Cenikor Foundation since 2009, growing from 82 employees across three locations to nearly 600 employees today, with 75 people in their corporate office (or "operations support," as they call them at Cenikor). The discussion highlights significant milestones such as the adoption of technology, the creation of a robust back office support system including a call center, and the strategy behind twelve acquisitions. The conversation de... In this episode, Kellee Webb shares the remarkable journey of Cenikor Foundation since 2009, growing from 82 employees across three locations to nearly 600 employees today, with 75 people in their corporate office (or "operations support," as they call them at Cenikor). The discussion highlights significant milestones such as the adoption of technology, the creation of a robust back office support system including a call center, and the strategy behind twelve acquisitions. The conversation delves into leadership development programs, employee motivations, and the importance of compassion and servant leadership in a service-oriented organization. The transformative impact of expanding services like detox, outpatient programs, and recovery support specialists is also discussed. Finally, the episode touches on HR challenges and strategies, the importance of aligning organizational and individual goals, and the rewarding experience of helping employees grow and thrive. 00:00 Introduction and Initial Growth01:32 Challenges and Strategic Moves04:09 Leadership Development and Employee Engagement07:19 Substance Abuse Treatment Services11:06 HR Strategy and Cultural Integration17:23 Performance Metrics and Bonus System27:18 Personal Reflections and Leadership Insights32:52 Conclusion and Final Thoughts This episode is part of the Insperity SMB HR Challenges podcast series. Learn more about our research with Insperity on SMB HR challenges Connect with Kellee on LinkedIn See the show archives and sign up for episode updates In this episode, Kellee Webb shares the remarkable journey of Cenikor Foundation since 2009, growing from 82 employees across three locations to nearly 600 employees today, with 75 people in their corporate office (or "operations support," as they call them at Cenikor). The discussion highlights significant milestones such as the adoption of technology, the creation of a robust back office support system including a call center, and the strategy behind twelve acquisitions. The conversation delves into leadership development programs, employee motivations, and the importance of compassion and servant leadership in a service-oriented organization. The transformative impact of expanding services like detox, outpatient programs, and recovery support specialists is also discussed. Finally, the episode touches on HR challenges and strategies, the importance of aligning organizational and individual goals, and the rewarding experience of helping employees grow and thrive.

00:00 Introduction and Initial Growth
01:32 Challenges and Strategic Moves
04:09 Leadership Development and Employee Engagement
07:19 Substance Abuse Treatment Services
11:06 HR Strategy and Cultural Integration
17:23 Performance Metrics and Bonus System
27:18 Personal Reflections and Leadership Insights
32:52 Conclusion and Final Thoughts

This episode is part of the Insperity SMB HR Challenges podcast series.

Learn more about our research with Insperity on SMB HR challenges

Connect with Kellee on LinkedIn


]]> 2046 no Building a Sweet Culture of People-First Leadership at Milo's Tea Company In this episode of 'We're Only Human,' host Ben Eubanks engages in a dynamic conversation with Ryan Faught, HR leader at Milo's Tea Company. Ryan shares insights into Milo's unique culture, emphasizing values like safety, responsibility, and integrity, along with their 'HAT' values: Hungry, Agile, and Together. The discussion delves into how Milo's fosters cross-departmental collaboration, continuous improvement, and leadership development through authentic leadership pillars and comprehensive feedback mechanisms. Ryan highlights the importance of having a 'teachable spirit,' celebrating wins, and maintaining humility while growing both personally and professionally within the company. Whether discussing the joy of discovering hidden talents or the power of genuine care and concern for team members, this conversation is packed with actionable insights for creating a people-centric workplace that drives both individual and company success. 00:00 Introduction and Guest Welcome00:45 Milo's Tea Company Culture and Values02:21 Employee Growth and Cross-Departmental Opportunities05:50 Discovering and Nurturing Talent12:48 Leadership and Teachable Spirit19:26 Authentic Leadership and Feedback Culture34:26 Celebrating Wins and Continuous Improvement38:27 Conclusion and Final Thoughts This episode is part of the Insperity SMB HR Challenges podcast series. Learn more about our research with Insperity on SMB HR challenges   Connect with Ryan on LinkedIn See the show archives and sign up for episode updates Mon, 10 Feb 2025 09:00:00 -0000 Building a Sweet Culture of People-First Leadership at Milo's Tea Company full 203 WRKdefined Podcast Network In this episode of 'We're Only Human,' host Ben Eubanks engages in a dynamic conversation with Ryan Faught, HR leader at Milo's Tea Company. Ryan shares insights into Milo's unique culture, emphasizing values like safety, responsibility, and integrity, along with their 'HAT' values: Hungry, Agile, and Together. The discussion delves into how Milo's fosters cross-departmental collaboration, continuous improvement, and leadership development through authentic leadership pillars and comprehensiv... In this episode of 'We're Only Human,' host Ben Eubanks engages in a dynamic conversation with Ryan Faught, HR leader at Milo's Tea Company. Ryan shares insights into Milo's unique culture, emphasizing values like safety, responsibility, and integrity, along with their 'HAT' values: Hungry, Agile, and Together. The discussion delves into how Milo's fosters cross-departmental collaboration, continuous improvement, and leadership development through authentic leadership pillars and comprehensive feedback mechanisms. Ryan highlights the importance of having a 'teachable spirit,' celebrating wins, and maintaining humility while growing both personally and professionally within the company. Whether discussing the joy of discovering hidden talents or the power of genuine care and concern for team members, this conversation is packed with actionable insights for creating a people-centric workplace that drives both individual and company success. 00:00 Introduction and Guest Welcome00:45 Milo's Tea Company Culture and Values02:21 Employee Growth and Cross-Departmental Opportunities05:50 Discovering and Nurturing Talent12:48 Leadership and Teachable Spirit19:26 Authentic Leadership and Feedback Culture34:26 Celebrating Wins and Continuous Improvement38:27 Conclusion and Final Thoughts This episode is part of the Insperity SMB HR Challenges podcast series. Learn more about our research with Insperity on SMB HR challenges   Connect with Ryan on LinkedIn See the show archives and sign up for episode updates In this episode of 'We're Only Human,' host Ben Eubanks engages in a dynamic conversation with Ryan Faught, HR leader at Milo's Tea Company. Ryan shares insights into Milo's unique culture, emphasizing values like safety, responsibility, and integrity, along with their 'HAT' values: Hungry, Agile, and Together. The discussion delves into how Milo's fosters cross-departmental collaboration, continuous improvement, and leadership development through authentic leadership pillars and comprehensive feedback mechanisms. Ryan highlights the importance of having a 'teachable spirit,' celebrating wins, and maintaining humility while growing both personally and professionally within the company. Whether discussing the joy of discovering hidden talents or the power of genuine care and concern for team members, this conversation is packed with actionable insights for creating a people-centric workplace that drives both individual and company success.

00:00 Introduction and Guest Welcome
00:45 Milo's Tea Company Culture and Values
02:21 Employee Growth and Cross-Departmental Opportunities
05:50 Discovering and Nurturing Talent
12:48 Leadership and Teachable Spirit
19:26 Authentic Leadership and Feedback Culture
34:26 Celebrating Wins and Continuous Improvement
38:27 Conclusion and Final Thoughts

This episode is part of the Insperity SMB HR Challenges podcast series.

Learn more about our research with Insperity on SMB HR challenges

 

Connect with Ryan on LinkedIn


]]> 2390 no Navigating HR and Business Challenges: Insights from Insperity’s HR Experts In this episode of ‘We’re Only Human,’ host Ben Eubanks sits down with Jen McCann and Maria Jugin from Insperity to discuss the evolving landscape of human resources. The conversation covers a range of topics including the increasing interest and uncertainty surrounding AI, strategies for recruiting and retaining top talent, and the differences in priorities between business and HR leaders. Jen and Maria also highlight the importance of aligning company vision with HR practices and the challenges companies face as they expand and adapt. The episode offers actionable insights for HR leaders looking to move from administrative tasks to strategic initiatives, emphasizing the critical role of HR in driving business success. 00:00 Introduction and Guest Introductions01:41 Current HR Challenges and AI04:49 Recruitment and Retention Strategies06:35 HR Conversations with Business Leaders12:07 Adapting to Remote Work and Compliance19:16 Strategic HR and Outsourcing Benefits25:42 Final Thoughts and Takeaways Get the free HR research report See the show archives and sign up for episode updates Mon, 03 Feb 2025 18:00:00 -0000 Navigating HR and Business Challenges: Insights from Insperity’s HR Experts full 202 WRKdefined Podcast Network In this episode of ‘We’re Only Human,’ host Ben Eubanks sits down with Jen McCann and Maria Jugin from Insperity to discuss the evolving landscape of human resources. The conversation covers a range of topics including the increasing interest and uncertainty surrounding AI, strategies for recruiting and retaining top talent, and the differences in priorities between business and HR leaders. Jen and Maria also highlight the importance of aligning company vision with HR practices and the challe... In this episode of ‘We’re Only Human,’ host Ben Eubanks sits down with Jen McCann and Maria Jugin from Insperity to discuss the evolving landscape of human resources. The conversation covers a range of topics including the increasing interest and uncertainty surrounding AI, strategies for recruiting and retaining top talent, and the differences in priorities between business and HR leaders. Jen and Maria also highlight the importance of aligning company vision with HR practices and the challenges companies face as they expand and adapt. The episode offers actionable insights for HR leaders looking to move from administrative tasks to strategic initiatives, emphasizing the critical role of HR in driving business success. 00:00 Introduction and Guest Introductions01:41 Current HR Challenges and AI04:49 Recruitment and Retention Strategies06:35 HR Conversations with Business Leaders12:07 Adapting to Remote Work and Compliance19:16 Strategic HR and Outsourcing Benefits25:42 Final Thoughts and Takeaways Get the free HR research report See the show archives and sign up for episode updates In this episode of ‘We’re Only Human,’ host Ben Eubanks sits down with Jen McCann and Maria Jugin from Insperity to discuss the evolving landscape of human resources. The conversation covers a range of topics including the increasing interest and uncertainty surrounding AI, strategies for recruiting and retaining top talent, and the differences in priorities between business and HR leaders. Jen and Maria also highlight the importance of aligning company vision with HR practices and the challenges companies face as they expand and adapt. The episode offers actionable insights for HR leaders looking to move from administrative tasks to strategic initiatives, emphasizing the critical role of HR in driving business success.

00:00 Introduction and Guest Introductions
01:41 Current HR Challenges and AI
04:49 Recruitment and Retention Strategies
06:35 HR Conversations with Business Leaders
12:07 Adapting to Remote Work and Compliance
19:16 Strategic HR and Outsourcing Benefits
25:42 Final Thoughts and Takeaways

Get the free HR research report


]]> 2016 no Fostering Growth Mindsets and Embracing AI in Learning with the CEO of TalentLMS In this episode of 'We're Only Human,' host Ben Eubanks welcomes Nikhil Arora, CEO of Epignosis, the parent company of TalentLMS. They explore various facets of learning and development, focusing on mindsets, supporting employee growth, and the impact of AI. Nikhil shares insights from TalentLMS's data, revealing that over 50% of employees prioritize growth opportunities and discusses the importance of transitioning from fixed to growth mindsets. Additionally, they discuss strategies for incorporating soft skills training, leveraging AI ethically, and maintaining employee mental wellness in a hybrid work environment. The episode offers practical advice for leaders aiming to enhance their organization's learning culture and technological adaptation. 00:00 Introduction and Guest Welcome00:34 Nikhil's Background and Mission01:45 Challenges in Learning and Growth Mindset05:10 Strategies for Transitioning to a Growth Mindset10:31 The Role of AI in Learning and Development16:15 Soft Skills and the Future of Work20:03 Mental Wellness and Learning22:12 Conclusion and Contact Information Learn more about TalentLMS See the show archives and sign up for episode updates Mon, 20 Jan 2025 09:00:00 -0000 Fostering Growth Mindsets and Embracing AI in Learning with the CEO of TalentLMS full 201 WRKdefined Podcast Network In this episode of 'We're Only Human,' host Ben Eubanks welcomes Nikhil Arora, CEO of Epignosis, the parent company of TalentLMS. They explore various facets of learning and development, focusing on mindsets, supporting employee growth, and the impact of AI. Nikhil shares insights from TalentLMS's data, revealing that over 50% of employees prioritize growth opportunities and discusses the importance of transitioning from fixed to growth mindsets. Additionally, they discuss strategies for inco... In this episode of 'We're Only Human,' host Ben Eubanks welcomes Nikhil Arora, CEO of Epignosis, the parent company of TalentLMS. They explore various facets of learning and development, focusing on mindsets, supporting employee growth, and the impact of AI. Nikhil shares insights from TalentLMS's data, revealing that over 50% of employees prioritize growth opportunities and discusses the importance of transitioning from fixed to growth mindsets. Additionally, they discuss strategies for incorporating soft skills training, leveraging AI ethically, and maintaining employee mental wellness in a hybrid work environment. The episode offers practical advice for leaders aiming to enhance their organization's learning culture and technological adaptation. 00:00 Introduction and Guest Welcome00:34 Nikhil's Background and Mission01:45 Challenges in Learning and Growth Mindset05:10 Strategies for Transitioning to a Growth Mindset10:31 The Role of AI in Learning and Development16:15 Soft Skills and the Future of Work20:03 Mental Wellness and Learning22:12 Conclusion and Contact Information Learn more about TalentLMS See the show archives and sign up for episode updates In this episode of 'We're Only Human,' host Ben Eubanks welcomes Nikhil Arora, CEO of Epignosis, the parent company of TalentLMS. They explore various facets of learning and development, focusing on mindsets, supporting employee growth, and the impact of AI. Nikhil shares insights from TalentLMS's data, revealing that over 50% of employees prioritize growth opportunities and discusses the importance of transitioning from fixed to growth mindsets. Additionally, they discuss strategies for incorporating soft skills training, leveraging AI ethically, and maintaining employee mental wellness in a hybrid work environment. The episode offers practical advice for leaders aiming to enhance their organization's learning culture and technological adaptation.

00:00 Introduction and Guest Welcome
00:34 Nikhil's Background and Mission
01:45 Challenges in Learning and Growth Mindset
05:10 Strategies for Transitioning to a Growth Mindset
10:31 The Role of AI in Learning and Development
16:15 Soft Skills and the Future of Work
20:03 Mental Wellness and Learning
22:12 Conclusion and Contact Information

Learn more about TalentLMS


]]> 1324 no Building Trust and Community in HR with Jason Lawson In this episode of We're Only Human, host Ben Eubanks engages in an enlightening conversation with Jason Lawson, an HR veteran with over 30 years of experience. They delve into the importance of building strong relationships with leaders, the critical role of trust in the workplace, and the evolving views on Diversity, Equity, and Inclusion (DEI). Jason shares profound insights on making HR policies more humane and treating employees as individuals. He highlights the significance of moving beyond administrative tasks to become a strategic partner in the business. Jason also stresses the role of creating a community at work, even in remote environments, and the impact of being one's authentic self. The episode is a master class in HR leadership, focusing on making an impact through humane treatment, trust-building, and fostering a collaborative and inclusive work environment. 00:00 Introduction and Welcome00:40 Meet Jason Lawson01:09 Why HR?02:17 Real Stories, Real Impact05:44 The Human Side of HR12:40 Building Relationships and Trust23:05 Creating Community in the Workplace28:10 Challenges in HR and DEI33:24 Conclusion and Final Thoughts Connect with Jason on LinkedIn See the show archives and sign up for episode updates Mon, 13 Jan 2025 09:00:00 -0000 Building Trust and Community in HR with Jason Lawson full 200 WRKdefined Podcast Network In this episode of We're Only Human, host Ben Eubanks engages in an enlightening conversation with Jason Lawson, an HR veteran with over 30 years of experience. They delve into the importance of building strong relationships with leaders, the critical role of trust in the workplace, and the evolving views on Diversity, Equity, and Inclusion (DEI). Jason shares profound insights on making HR policies more humane and treating employees as individuals. He highlights the significance of moving be... In this episode of We're Only Human, host Ben Eubanks engages in an enlightening conversation with Jason Lawson, an HR veteran with over 30 years of experience. They delve into the importance of building strong relationships with leaders, the critical role of trust in the workplace, and the evolving views on Diversity, Equity, and Inclusion (DEI). Jason shares profound insights on making HR policies more humane and treating employees as individuals. He highlights the significance of moving beyond administrative tasks to become a strategic partner in the business. Jason also stresses the role of creating a community at work, even in remote environments, and the impact of being one's authentic self. The episode is a master class in HR leadership, focusing on making an impact through humane treatment, trust-building, and fostering a collaborative and inclusive work environment. 00:00 Introduction and Welcome00:40 Meet Jason Lawson01:09 Why HR?02:17 Real Stories, Real Impact05:44 The Human Side of HR12:40 Building Relationships and Trust23:05 Creating Community in the Workplace28:10 Challenges in HR and DEI33:24 Conclusion and Final Thoughts Connect with Jason on LinkedIn See the show archives and sign up for episode updates In this episode of We're Only Human, host Ben Eubanks engages in an enlightening conversation with Jason Lawson, an HR veteran with over 30 years of experience. They delve into the importance of building strong relationships with leaders, the critical role of trust in the workplace, and the evolving views on Diversity, Equity, and Inclusion (DEI). Jason shares profound insights on making HR policies more humane and treating employees as individuals. He highlights the significance of moving beyond administrative tasks to become a strategic partner in the business. Jason also stresses the role of creating a community at work, even in remote environments, and the impact of being one's authentic self. The episode is a master class in HR leadership, focusing on making an impact through humane treatment, trust-building, and fostering a collaborative and inclusive work environment.

00:00 Introduction and Welcome
00:40 Meet Jason Lawson
01:09 Why HR?
02:17 Real Stories, Real Impact
05:44 The Human Side of HR
12:40 Building Relationships and Trust
23:05 Creating Community in the Workplace
28:10 Challenges in HR and DEI
33:24 Conclusion and Final Thoughts

Connect with Jason on LinkedIn


]]> 2124 no Navigating HR Challenges and Building Connections with Jeff Palkowski In this episode of 'We're Only Human,' host Ben Eubanks sits down with Jeff Palkowski, an HR leader with the University of Wisconsin-Madison and an active volunteer with SHRM. They discuss the unique challenges of public sector HR, the importance of mental health and employee well-being, and how to support managers in addressing these issues. Jeff also shares insights from his role as the incoming state director for Wisconsin SHRM, emphasizing the value of creating connections at HR events. Additionally, he offers advice on being proactive in HR rather than just a 'fire extinguisher,' drawing from his popular blog post and recent Disrupt HR talk. 00:00 Introduction and Guest Welcome 00:40 Meet Jeff Palkowski: HR Leader and Volunteer 01:36 Public vs. Private Sector HR 03:08 Challenges in HR: Mental Health and Wellbeing 05:25 The Impact of Remote Work on HR 10:33 Supporting Employees: Tips and Advice 17:51 The Importance of Networking and Conferences 24:06 HR as More Than a Fire Extinguisher 29:19 Conclusion and Final ThoughtsLink to Jeff's blogJeff's DisruptHR talkConnect with Jeff on LinkedIn See the show archives and sign up for episode updates Mon, 06 Jan 2025 09:00:00 -0000 Navigating HR Challenges and Building Connections with Jeff Palkowski full 199 WRKdefined Podcast Network In this episode of 'We're Only Human,' host Ben Eubanks sits down with Jeff Palkowski, an HR leader with the University of Wisconsin-Madison and an active volunteer with SHRM. They discuss the unique challenges of public sector HR, the importance of mental health and employee well-being, and how to support managers in addressing these issues. Jeff also shares insights from his role as the incoming state director for Wisconsin SHRM, emphasizing the value of creating connections at HR events. A... In this episode of 'We're Only Human,' host Ben Eubanks sits down with Jeff Palkowski, an HR leader with the University of Wisconsin-Madison and an active volunteer with SHRM. They discuss the unique challenges of public sector HR, the importance of mental health and employee well-being, and how to support managers in addressing these issues. Jeff also shares insights from his role as the incoming state director for Wisconsin SHRM, emphasizing the value of creating connections at HR events. Additionally, he offers advice on being proactive in HR rather than just a 'fire extinguisher,' drawing from his popular blog post and recent Disrupt HR talk. 00:00 Introduction and Guest Welcome 00:40 Meet Jeff Palkowski: HR Leader and Volunteer 01:36 Public vs. Private Sector HR 03:08 Challenges in HR: Mental Health and Wellbeing 05:25 The Impact of Remote Work on HR 10:33 Supporting Employees: Tips and Advice 17:51 The Importance of Networking and Conferences 24:06 HR as More Than a Fire Extinguisher 29:19 Conclusion and Final ThoughtsLink to Jeff's blogJeff's DisruptHR talkConnect with Jeff on LinkedIn See the show archives and sign up for episode updates In this episode of 'We're Only Human,' host Ben Eubanks sits down with Jeff Palkowski, an HR leader with the University of Wisconsin-Madison and an active volunteer with SHRM. They discuss the unique challenges of public sector HR, the importance of mental health and employee well-being, and how to support managers in addressing these issues. Jeff also shares insights from his role as the incoming state director for Wisconsin SHRM, emphasizing the value of creating connections at HR events. Additionally, he offers advice on being proactive in HR rather than just a 'fire extinguisher,' drawing from his popular blog post and recent Disrupt HR talk.

00:00 Introduction and Guest Welcome

00:40 Meet Jeff Palkowski: HR Leader and Volunteer

01:36 Public vs. Private Sector HR

03:08 Challenges in HR: Mental Health and Wellbeing

05:25 The Impact of Remote Work on HR

10:33 Supporting Employees: Tips and Advice

17:51 The Importance of Networking and Conferences

24:06 HR as More Than a Fire Extinguisher

29:19 Conclusion and Final Thoughts

Link to Jeff's blogJeff's DisruptHR talkConnect with Jeff on LinkedIn


]]> 1826 no Building Better Leaders: Lessons from The Mayo Clinic With so many employers thinking about the coming year and how to create a positive workplace, we have to consider leadership and manager selection since that is a crucial part of the big picture. In this illuminating rebroadcast episode of 'We're Only Human,' host Ben Eubanks delves into effective leadership selection with Ji Yun Kang, Senior Advisor for Leader Assessment and Development at Mayo Clinic. The discussion covers Mayo Clinic's specific criteria for assessing leadership qualities, the importance of values alignment, and the substantial impact of good leadership on employee well-being and retention. Kang also explores the onboarding process, transition coaching, and the unique demands of leadership within a healthcare context. Drawing from Mayo Clinic’s longstanding tradition of excellence, this episode provides invaluable insights and practical advice for organizations aiming to improve their leadership selection and development processes. 00:00 Introduction and Welcome00:06 The Importance of Leadership Selection00:46 Insights from Mayo Clinic's Leadership Selection00:54 Research Findings on Leadership Impact01:27 Deep Dive into Leadership Support01:44 Understanding Managerial Support02:31 Introduction to Today's Episode03:14 Guest Introduction: Ji Yun Kang from Mayo Clinic04:01 Values Alignment in Leadership06:18 Mayo Clinic's Leadership Values07:54 Succession Planning and Leadership Selection11:03 Transition Coaching for New Leaders11:55 Challenges in Leadership Transition16:10 Supporting Leaders for Success20:13 Navigating Organizational Culture21:47 Personal Insights and Conclusion Connect with Ji Yun on LinkedIn See the show archives and sign up for episode updates Mon, 09 Dec 2024 09:00:00 -0000 Building Better Leaders: Lessons from The Mayo Clinic full 198 WRKdefined Podcast Network With so many employers thinking about the coming year and how to create a positive workplace, we have to consider leadership and manager selection since that is a crucial part of the big picture. In this illuminating rebroadcast episode of 'We're Only Human,' host Ben Eubanks delves into effective leadership selection with Ji Yun Kang, Senior Advisor for Leader Assessment and Development at Mayo Clinic. The discussion covers Mayo Clinic's specific criteria for assessing leadership qualities, ... With so many employers thinking about the coming year and how to create a positive workplace, we have to consider leadership and manager selection since that is a crucial part of the big picture. In this illuminating rebroadcast episode of 'We're Only Human,' host Ben Eubanks delves into effective leadership selection with Ji Yun Kang, Senior Advisor for Leader Assessment and Development at Mayo Clinic. The discussion covers Mayo Clinic's specific criteria for assessing leadership qualities, the importance of values alignment, and the substantial impact of good leadership on employee well-being and retention. Kang also explores the onboarding process, transition coaching, and the unique demands of leadership within a healthcare context. Drawing from Mayo Clinic’s longstanding tradition of excellence, this episode provides invaluable insights and practical advice for organizations aiming to improve their leadership selection and development processes. 00:00 Introduction and Welcome00:06 The Importance of Leadership Selection00:46 Insights from Mayo Clinic's Leadership Selection00:54 Research Findings on Leadership Impact01:27 Deep Dive into Leadership Support01:44 Understanding Managerial Support02:31 Introduction to Today's Episode03:14 Guest Introduction: Ji Yun Kang from Mayo Clinic04:01 Values Alignment in Leadership06:18 Mayo Clinic's Leadership Values07:54 Succession Planning and Leadership Selection11:03 Transition Coaching for New Leaders11:55 Challenges in Leadership Transition16:10 Supporting Leaders for Success20:13 Navigating Organizational Culture21:47 Personal Insights and Conclusion Connect with Ji Yun on LinkedIn See the show archives and sign up for episode updates With so many employers thinking about the coming year and how to create a positive workplace, we have to consider leadership and manager selection since that is a crucial part of the big picture. In this illuminating rebroadcast episode of 'We're Only Human,' host Ben Eubanks delves into effective leadership selection with Ji Yun Kang, Senior Advisor for Leader Assessment and Development at Mayo Clinic. The discussion covers Mayo Clinic's specific criteria for assessing leadership qualities, the importance of values alignment, and the substantial impact of good leadership on employee well-being and retention. Kang also explores the onboarding process, transition coaching, and the unique demands of leadership within a healthcare context. Drawing from Mayo Clinic’s longstanding tradition of excellence, this episode provides invaluable insights and practical advice for organizations aiming to improve their leadership selection and development processes.

00:00 Introduction and Welcome
00:06 The Importance of Leadership Selection
00:46 Insights from Mayo Clinic's Leadership Selection
00:54 Research Findings on Leadership Impact
01:27 Deep Dive into Leadership Support
01:44 Understanding Managerial Support
02:31 Introduction to Today's Episode
03:14 Guest Introduction: Ji Yun Kang from Mayo Clinic
04:01 Values Alignment in Leadership
06:18 Mayo Clinic's Leadership Values
07:54 Succession Planning and Leadership Selection
11:03 Transition Coaching for New Leaders
11:55 Challenges in Leadership Transition
16:10 Supporting Leaders for Success
20:13 Navigating Organizational Culture
21:47 Personal Insights and Conclusion

Connect with Ji Yun on LinkedIn


]]> 1595 no Unlocking Customer Eminence: The Power of Personal Stories In this episode of 'We're Only Human',  host Ben Eubanks welcomes Patrika Hardnett, the Customer Eminence Leader at Kyndryl, to discuss the innovative concept of customer eminence. Patrika shares how companies can use this approach to create deeper connections and build powerful, lasting relationships with their customers. She emphasizes the importance of focusing on the customer's journey, passion, and personal story rather than just the outcomes of a project. Patrika also provides insights into creating a culture that keeps the customer's voice at the forefront and offers her expertise on implementing customer eminence in organizational practices. Tune in to learn the nuances of unlocking the true value behind customer stories.00:00 Introduction and Episode Overview00:53 Guest Introduction and Role01:49 Understanding Eminence03:02 Challenges and Misconceptions03:37 Building Customer Relationships 07:34 The Importance of Passion11:11 Practical Advice for Companies13:22 Connecting with the Guest14:36 Personal Insights and Conclusion Connect with Patrika on LinkedIn See the show archives and sign up for episode updates Mon, 25 Nov 2024 09:00:00 -0000 Unlocking Customer Eminence: The Power of Personal Stories full 197 WRKdefined Podcast Network In this episode of 'We're Only Human', host Ben Eubanks welcomes Patrika Hardnett, the Customer Eminence Leader at Kyndryl, to discuss the innovative concept of customer eminence. Patrika shares how companies can use this approach to create deeper connections and build powerful, lasting relationships with their customers. She emphasizes the importance of focusing on the customer's journey, passion, and personal story rather than just the outcomes of a project. Patrika also provides insi... In this episode of 'We're Only Human',  host Ben Eubanks welcomes Patrika Hardnett, the Customer Eminence Leader at Kyndryl, to discuss the innovative concept of customer eminence. Patrika shares how companies can use this approach to create deeper connections and build powerful, lasting relationships with their customers. She emphasizes the importance of focusing on the customer's journey, passion, and personal story rather than just the outcomes of a project. Patrika also provides insights into creating a culture that keeps the customer's voice at the forefront and offers her expertise on implementing customer eminence in organizational practices. Tune in to learn the nuances of unlocking the true value behind customer stories.00:00 Introduction and Episode Overview00:53 Guest Introduction and Role01:49 Understanding Eminence03:02 Challenges and Misconceptions03:37 Building Customer Relationships 07:34 The Importance of Passion11:11 Practical Advice for Companies13:22 Connecting with the Guest14:36 Personal Insights and Conclusion Connect with Patrika on LinkedIn See the show archives and sign up for episode updates In this episode of 'We're Only Human',  host Ben Eubanks welcomes Patrika Hardnett, the Customer Eminence Leader at Kyndryl, to discuss the innovative concept of customer eminence. Patrika shares how companies can use this approach to create deeper connections and build powerful, lasting relationships with their customers. She emphasizes the importance of focusing on the customer's journey, passion, and personal story rather than just the outcomes of a project. Patrika also provides insights into creating a culture that keeps the customer's voice at the forefront and offers her expertise on implementing customer eminence in organizational practices. Tune in to learn the nuances of unlocking the true value behind customer stories.

00:00 Introduction and Episode Overview
00:53 Guest Introduction and Role
01:49 Understanding Eminence
03:02 Challenges and Misconceptions
03:37 Building Customer Relationships 
07:34 The Importance of Passion
11:11 Practical Advice for Companies
13:22 Connecting with the Guest
14:36 Personal Insights and Conclusion

Connect with Patrika on LinkedIn


]]> 1150 no Leveraging Labor Market Analytics for EVP Analysis, Strategic Workforce Planning, and More In this episode of 'We're Only Human,' host Ben Eubanks engages in an illuminating discussion with David Wilkins, Chief Product and Marketing Officer at Talent Neuron. They explore the use of data to drive insights into strategic workforce planning and talent acquisition. David delves into Talent Neuron's innovative practices, including their proprietary EVP sentiment analysis framework, which helps companies understand and compete more effectively in the labor market. They touch on various real-world applications, including skill evolution, location planning, and diversity hiring tactics. The conversation underscores the importance of aligning employer value propositions with brand consistency and sentiment analysis to attract and retain top talent. 00:00 Introduction and Host Welcome00:30 Guest Introduction: Dave Wilkins from Talent Neuron00:55 Understanding Talent Neuron's Labor Market Analytics02:39 Exploring EVP Sentiment Analysis05:23 Tactical and Strategic Applications of EVP Data09:07 Case Studies and Real-World Examples13:11 Innovative Uses and Future Directions17:42 Conclusion and How to Learn More Connect with David on LinkedIn See the show archives and sign up for episode updates Mon, 18 Nov 2024 09:00:00 -0000 Leveraging Labor Market Analytics for EVP Analysis, Strategic Workforce Planning, and More full 196 WRKdefined Podcast Network In this episode of 'We're Only Human,' host Ben Eubanks engages in an illuminating discussion with David Wilkins, Chief Product and Marketing Officer at Talent Neuron. They explore the use of data to drive insights into strategic workforce planning and talent acquisition. David delves into Talent Neuron's innovative practices, including their proprietary EVP sentiment analysis framework, which helps companies understand and compete more effectively in the labor market. They touch on various r... In this episode of 'We're Only Human,' host Ben Eubanks engages in an illuminating discussion with David Wilkins, Chief Product and Marketing Officer at Talent Neuron. They explore the use of data to drive insights into strategic workforce planning and talent acquisition. David delves into Talent Neuron's innovative practices, including their proprietary EVP sentiment analysis framework, which helps companies understand and compete more effectively in the labor market. They touch on various real-world applications, including skill evolution, location planning, and diversity hiring tactics. The conversation underscores the importance of aligning employer value propositions with brand consistency and sentiment analysis to attract and retain top talent. 00:00 Introduction and Host Welcome00:30 Guest Introduction: Dave Wilkins from Talent Neuron00:55 Understanding Talent Neuron's Labor Market Analytics02:39 Exploring EVP Sentiment Analysis05:23 Tactical and Strategic Applications of EVP Data09:07 Case Studies and Real-World Examples13:11 Innovative Uses and Future Directions17:42 Conclusion and How to Learn More Connect with David on LinkedIn See the show archives and sign up for episode updates In this episode of 'We're Only Human,' host Ben Eubanks engages in an illuminating discussion with David Wilkins, Chief Product and Marketing Officer at Talent Neuron. They explore the use of data to drive insights into strategic workforce planning and talent acquisition. David delves into Talent Neuron's innovative practices, including their proprietary EVP sentiment analysis framework, which helps companies understand and compete more effectively in the labor market. They touch on various real-world applications, including skill evolution, location planning, and diversity hiring tactics. The conversation underscores the importance of aligning employer value propositions with brand consistency and sentiment analysis to attract and retain top talent.

00:00 Introduction and Host Welcome
00:30 Guest Introduction: Dave Wilkins from Talent Neuron
00:55 Understanding Talent Neuron's Labor Market Analytics
02:39 Exploring EVP Sentiment Analysis
05:23 Tactical and Strategic Applications of EVP Data
09:07 Case Studies and Real-World Examples
13:11 Innovative Uses and Future Directions
17:42 Conclusion and How to Learn More

Connect with David on LinkedIn


]]> 1224 no Throw Out the PowerPoint Deck and Do This Instead Says Former Pfizer Head of HR In this engaging episode of 'We Are Only Human,' host Ben Eubanks converses with Larry Kelly, an experienced HR leader and storyteller. Larry shares his journey from leading HR at Intel and Pfizer to founding his own consulting business, Attract Wonder, which focuses on integrating awe and curiosity into organizations through storytelling. The discussion covers the significance of storytelling in leadership, the emotional impact of sharing personal and organizational stories, and the innovative methods Larry employs in his workshops, including the transformative power of unscripted narratives. Highlights include Larry’s experiments with blank jigsaws and puppets in team-building exercises, demonstrating the importance of playfulness and emotional connection in corporate environments. This episode provides valuable insights for anyone looking to deepen their understanding of effective communication and team dynamics. 00:00 Introduction and Welcome00:35 Larry Kelly's Background01:11 The Power of Storytelling01:33 Family and Personal Life02:20 Storytelling in Care Homes03:57 Magic Wand Session04:39 Collaborative Projects and Spontaneity05:57 Storytelling Workshops in Organizations08:51 The Importance of Stories in Leadership12:01 The Origin of Larry's Storytelling Journey16:05 The Power of Storytelling16:34 Larry's Transformation18:00 Celebrating Leadership Stories18:56 Human Moments in Leadership22:01 Taking Risks in Recruitment23:02 Innovative Workshop Techniques27:01 The Puppet Experiment29:02 The Importance of Playfulness29:54 Connecting with Larry Kelly30:22 Conclusion and Farewell Connect with Larry on LinkedIn See the show archives and sign up for episode updates Mon, 11 Nov 2024 09:00:00 -0000 Throw Out the PowerPoint Deck and Do This Instead Says Former Pfizer Head of HR full 195 WRKdefined Podcast Network In this engaging episode of 'We Are Only Human,' host Ben Eubanks converses with Larry Kelly, an experienced HR leader and storyteller. Larry shares his journey from leading HR at Intel and Pfizer to founding his own consulting business, Attract Wonder, which focuses on integrating awe and curiosity into organizations through storytelling. The discussion covers the significance of storytelling in leadership, the emotional impact of sharing personal and organizational stories, and the innovati... In this engaging episode of 'We Are Only Human,' host Ben Eubanks converses with Larry Kelly, an experienced HR leader and storyteller. Larry shares his journey from leading HR at Intel and Pfizer to founding his own consulting business, Attract Wonder, which focuses on integrating awe and curiosity into organizations through storytelling. The discussion covers the significance of storytelling in leadership, the emotional impact of sharing personal and organizational stories, and the innovative methods Larry employs in his workshops, including the transformative power of unscripted narratives. Highlights include Larry’s experiments with blank jigsaws and puppets in team-building exercises, demonstrating the importance of playfulness and emotional connection in corporate environments. This episode provides valuable insights for anyone looking to deepen their understanding of effective communication and team dynamics. 00:00 Introduction and Welcome00:35 Larry Kelly's Background01:11 The Power of Storytelling01:33 Family and Personal Life02:20 Storytelling in Care Homes03:57 Magic Wand Session04:39 Collaborative Projects and Spontaneity05:57 Storytelling Workshops in Organizations08:51 The Importance of Stories in Leadership12:01 The Origin of Larry's Storytelling Journey16:05 The Power of Storytelling16:34 Larry's Transformation18:00 Celebrating Leadership Stories18:56 Human Moments in Leadership22:01 Taking Risks in Recruitment23:02 Innovative Workshop Techniques27:01 The Puppet Experiment29:02 The Importance of Playfulness29:54 Connecting with Larry Kelly30:22 Conclusion and Farewell Connect with Larry on LinkedIn See the show archives and sign up for episode updates In this engaging episode of 'We Are Only Human,' host Ben Eubanks converses with Larry Kelly, an experienced HR leader and storyteller. Larry shares his journey from leading HR at Intel and Pfizer to founding his own consulting business, Attract Wonder, which focuses on integrating awe and curiosity into organizations through storytelling. The discussion covers the significance of storytelling in leadership, the emotional impact of sharing personal and organizational stories, and the innovative methods Larry employs in his workshops, including the transformative power of unscripted narratives. Highlights include Larry’s experiments with blank jigsaws and puppets in team-building exercises, demonstrating the importance of playfulness and emotional connection in corporate environments. This episode provides valuable insights for anyone looking to deepen their understanding of effective communication and team dynamics.

00:00 Introduction and Welcome
00:35 Larry Kelly's Background
01:11 The Power of Storytelling
01:33 Family and Personal Life
02:20 Storytelling in Care Homes
03:57 Magic Wand Session
04:39 Collaborative Projects and Spontaneity
05:57 Storytelling Workshops in Organizations
08:51 The Importance of Stories in Leadership
12:01 The Origin of Larry's Storytelling Journey
16:05 The Power of Storytelling
16:34 Larry's Transformation
18:00 Celebrating Leadership Stories
18:56 Human Moments in Leadership
22:01 Taking Risks in Recruitment
23:02 Innovative Workshop Techniques
27:01 The Puppet Experiment
29:02 The Importance of Playfulness
29:54 Connecting with Larry Kelly
30:22 Conclusion and Farewell

Connect with Larry on LinkedIn


]]> 1871 no Proximity and Approachability Enable a People-Centric Workplace Culture In this episode of We’re Only Human, host Ben Eubanks converses with Louise Willoughby, Chief People Officer at Beekeeper, to explore the groundbreaking strategies Beekeeper has employed to enhance employee retention. The discussion underscores the importance of aligning company and employee values, and introduces impactful initiatives such as 'frontline days', mental health support platforms, and flexible learning budgets. Louise highlights programs like paid sabbaticals for personal learning projects, proactive business continuity planning, and fostering a people-centric culture through regular check-ins and manager involvement in comprehensive career conversations. These insights offer actionable advice for HR professionals aiming to cultivate supportive and effective workplace environments. 00:00 Welcome and Introduction00:42 Meet Louise: Career Journey and Role at Beekeeper04:09 The Big Resignation and Retention Strategies07:47 Innovative Benefits for Employee Retention11:45 Addressing Business Continuity Challenges12:20 Learning Opportunities and Coverage Plans12:59 Customer-Facing Team Challenges13:48 Impact on Attrition Rates14:12 Proactive Culture and Team Support14:41 Breaking Down Stereotypes Through Proximity15:50 Creating a People-Centric Culture17:51 Approachability and Empathy in HR18:41 Building Trust with Managers and Employees20:40 Practical Tips for HR Professionals21:23 Connecting with Louise and Beekeeper21:50 Final Thoughts and Takeaways See the show archives and sign up for episode updates Thu, 31 Oct 2024 14:00:00 -0000 Proximity and Approachability Enable a People-Centric Workplace Culture full 194 WRKdefined Podcast Network In this episode of We’re Only Human, host Ben Eubanks converses with Louise Willoughby, Chief People Officer at Beekeeper, to explore the groundbreaking strategies Beekeeper has employed to enhance employee retention. The discussion underscores the importance of aligning company and employee values, and introduces impactful initiatives such as 'frontline days', mental health support platforms, and flexible learning budgets. Louise highlights programs like paid sabbaticals for personal learnin... In this episode of We’re Only Human, host Ben Eubanks converses with Louise Willoughby, Chief People Officer at Beekeeper, to explore the groundbreaking strategies Beekeeper has employed to enhance employee retention. The discussion underscores the importance of aligning company and employee values, and introduces impactful initiatives such as 'frontline days', mental health support platforms, and flexible learning budgets. Louise highlights programs like paid sabbaticals for personal learning projects, proactive business continuity planning, and fostering a people-centric culture through regular check-ins and manager involvement in comprehensive career conversations. These insights offer actionable advice for HR professionals aiming to cultivate supportive and effective workplace environments. 00:00 Welcome and Introduction00:42 Meet Louise: Career Journey and Role at Beekeeper04:09 The Big Resignation and Retention Strategies07:47 Innovative Benefits for Employee Retention11:45 Addressing Business Continuity Challenges12:20 Learning Opportunities and Coverage Plans12:59 Customer-Facing Team Challenges13:48 Impact on Attrition Rates14:12 Proactive Culture and Team Support14:41 Breaking Down Stereotypes Through Proximity15:50 Creating a People-Centric Culture17:51 Approachability and Empathy in HR18:41 Building Trust with Managers and Employees20:40 Practical Tips for HR Professionals21:23 Connecting with Louise and Beekeeper21:50 Final Thoughts and Takeaways See the show archives and sign up for episode updates In this episode of We’re Only Human, host Ben Eubanks converses with Louise Willoughby, Chief People Officer at Beekeeper, to explore the groundbreaking strategies Beekeeper has employed to enhance employee retention. The discussion underscores the importance of aligning company and employee values, and introduces impactful initiatives such as 'frontline days', mental health support platforms, and flexible learning budgets. Louise highlights programs like paid sabbaticals for personal learning projects, proactive business continuity planning, and fostering a people-centric culture through regular check-ins and manager involvement in comprehensive career conversations. These insights offer actionable advice for HR professionals aiming to cultivate supportive and effective workplace environments.

00:00 Welcome and Introduction
00:42 Meet Louise: Career Journey and Role at Beekeeper
04:09 The Big Resignation and Retention Strategies
07:47 Innovative Benefits for Employee Retention
11:45 Addressing Business Continuity Challenges
12:20 Learning Opportunities and Coverage Plans
12:59 Customer-Facing Team Challenges
13:48 Impact on Attrition Rates
14:12 Proactive Culture and Team Support
14:41 Breaking Down Stereotypes Through Proximity
15:50 Creating a People-Centric Culture
17:51 Approachability and Empathy in HR
18:41 Building Trust with Managers and Employees
20:40 Practical Tips for HR Professionals
21:23 Connecting with Louise and Beekeeper
21:50 Final Thoughts and Takeaways


]]> 1372 no Empowering Habitat for Humanity Philadelphia's Managers in Compensation Transparency Building Trust in HR: Kathy White on Compensation and CommunicationIn this episode of 'We're Only Human', host Ben Eubanks talks with Kathy White, VP of HR for Habitat for Humanity Philadelphia, about the critical aspects of compensation and communication in the workforce. Kathy shares her experiences from the World at Work conference and her role in developing a transparent compensation strategy at her organization. The conversation covers the importance of making HR work tangible, the necessity of clear communication and building trust, and discusses methods for enabling managers to effectively handle compensation discussions. Kathy also highlights the need for continuous refinement and learning in HR processes, emphasizing the significance of patience, dedication, and alignment with organizational values. 00:00 Introduction and Preview01:26 Meet Kathy White: HR Leader at Habitat for Humanity03:41 The Role of Compensation in HR05:00 Communicating Compensation Strategies09:36 Training and Supporting Managers16:36 Lessons Learned and Best Practices19:39 Conclusion and Final Thoughts Check out the FREE HR Summer School replay for 7.5 HRCI/SHRM Credits Connect with Kathy on LinkedIn See the show archives and sign up for episode updates Mon, 21 Oct 2024 08:00:00 -0000 Empowering Habitat for Humanity Philadelphia's Managers in Compensation Transparency full 193 WRKdefined Podcast Network Building Trust in HR: Kathy White on Compensation and Communication In this episode of 'We're Only Human', host Ben Eubanks talks with Kathy White, VP of HR for Habitat for Humanity Philadelphia, about the critical aspects of compensation and communication in the workforce. Kathy shares her experiences from the World at Work conference and her role in developing a transparent compensation strategy at her organization. The conversation covers the importance of making HR work tangible, the nece... Building Trust in HR: Kathy White on Compensation and CommunicationIn this episode of 'We're Only Human', host Ben Eubanks talks with Kathy White, VP of HR for Habitat for Humanity Philadelphia, about the critical aspects of compensation and communication in the workforce. Kathy shares her experiences from the World at Work conference and her role in developing a transparent compensation strategy at her organization. The conversation covers the importance of making HR work tangible, the necessity of clear communication and building trust, and discusses methods for enabling managers to effectively handle compensation discussions. Kathy also highlights the need for continuous refinement and learning in HR processes, emphasizing the significance of patience, dedication, and alignment with organizational values. 00:00 Introduction and Preview01:26 Meet Kathy White: HR Leader at Habitat for Humanity03:41 The Role of Compensation in HR05:00 Communicating Compensation Strategies09:36 Training and Supporting Managers16:36 Lessons Learned and Best Practices19:39 Conclusion and Final Thoughts Check out the FREE HR Summer School replay for 7.5 HRCI/SHRM Credits Connect with Kathy on LinkedIn See the show archives and sign up for episode updates Building Trust in HR: Kathy White on Compensation and Communication
In this episode of 'We're Only Human', host Ben Eubanks talks with Kathy White, VP of HR for Habitat for Humanity Philadelphia, about the critical aspects of compensation and communication in the workforce. Kathy shares her experiences from the World at Work conference and her role in developing a transparent compensation strategy at her organization. The conversation covers the importance of making HR work tangible, the necessity of clear communication and building trust, and discusses methods for enabling managers to effectively handle compensation discussions. Kathy also highlights the need for continuous refinement and learning in HR processes, emphasizing the significance of patience, dedication, and alignment with organizational values.

00:00 Introduction and Preview
01:26 Meet Kathy White: HR Leader at Habitat for Humanity
03:41 The Role of Compensation in HR
05:00 Communicating Compensation Strategies
09:36 Training and Supporting Managers
16:36 Lessons Learned and Best Practices
19:39 Conclusion and Final Thoughts

Check out the FREE HR Summer School replay for 7.5 HRCI/SHRM Credits

Connect with Kathy on LinkedIn


]]> 1314 no Accelerating Business Agility with Poornima Farrar of Rival In this episode of We Are Only Human, host Ben Eubanks is joined by Poornima, Chief Product Officer at Rival. Together, they discuss the latest research in Talent Acquisition, focusing on the importance of flexibility and agility within organizations. They delve into the challenges employers face in forecasting hiring needs, the necessity of personalized onboarding processes, and the evolving role of AI in talent acquisition. The conversation highlights the significance of having integrated systems to maintain data accuracy and compliance. They also touch on the evolving landscape of ATS and the critical role of skill development in maintaining an adaptable workforce. Poornima emphasizes the importance of engaging deeply with vendors and understanding the real capabilities of their solutions. 00:00 Introduction and Welcome00:43 Guest Introduction: Poornima from Rival01:20 Research Insights: Workforce Agility and Flexibility02:22 Challenges in Talent Acquisition and Onboarding03:16 The Importance of Data Integration and Accuracy06:50 Personalized Onboarding: Best Practices and Examples14:02 The Role of ATS in Talent Acquisition20:57 AI and Skills in Talent Management26:08 Final Thoughts and AdviceConnect with Poornima Connect with Rival See the show archives and sign up for episode updates Mon, 07 Oct 2024 08:00:00 -0000 Accelerating Business Agility with Poornima Farrar of Rival full 192 WRKdefined Podcast Network In this episode of We Are Only Human, host Ben Eubanks is joined by Poornima, Chief Product Officer at Rival. Together, they discuss the latest research in Talent Acquisition, focusing on the importance of flexibility and agility within organizations. They delve into the challenges employers face in forecasting hiring needs, the necessity of personalized onboarding processes, and the evolving role of AI in talent acquisition. The conversation highlights the significance of having integrated s... In this episode of We Are Only Human, host Ben Eubanks is joined by Poornima, Chief Product Officer at Rival. Together, they discuss the latest research in Talent Acquisition, focusing on the importance of flexibility and agility within organizations. They delve into the challenges employers face in forecasting hiring needs, the necessity of personalized onboarding processes, and the evolving role of AI in talent acquisition. The conversation highlights the significance of having integrated systems to maintain data accuracy and compliance. They also touch on the evolving landscape of ATS and the critical role of skill development in maintaining an adaptable workforce. Poornima emphasizes the importance of engaging deeply with vendors and understanding the real capabilities of their solutions. 00:00 Introduction and Welcome00:43 Guest Introduction: Poornima from Rival01:20 Research Insights: Workforce Agility and Flexibility02:22 Challenges in Talent Acquisition and Onboarding03:16 The Importance of Data Integration and Accuracy06:50 Personalized Onboarding: Best Practices and Examples14:02 The Role of ATS in Talent Acquisition20:57 AI and Skills in Talent Management26:08 Final Thoughts and AdviceConnect with Poornima Connect with Rival See the show archives and sign up for episode updates In this episode of We Are Only Human, host Ben Eubanks is joined by Poornima, Chief Product Officer at Rival. Together, they discuss the latest research in Talent Acquisition, focusing on the importance of flexibility and agility within organizations. They delve into the challenges employers face in forecasting hiring needs, the necessity of personalized onboarding processes, and the evolving role of AI in talent acquisition. The conversation highlights the significance of having integrated systems to maintain data accuracy and compliance. They also touch on the evolving landscape of ATS and the critical role of skill development in maintaining an adaptable workforce. Poornima emphasizes the importance of engaging deeply with vendors and understanding the real capabilities of their solutions.


00:00 Introduction and Welcome
00:43 Guest Introduction: Poornima from Rival
01:20 Research Insights: Workforce Agility and Flexibility
02:22 Challenges in Talent Acquisition and Onboarding
03:16 The Importance of Data Integration and Accuracy
06:50 Personalized Onboarding: Best Practices and Examples
14:02 The Role of ATS in Talent Acquisition
20:57 AI and Skills in Talent Management
26:08 Final Thoughts and Advice

Connect with Poornima

Connect with Rival


]]> 1725 no Centralizing the Recruiting Function and Building Global Credibility In this episode of We're Only Human, Ben Eubanks interviews Marcus Thorpe, Global Head of Talent Acquisition (TA) at ThoughtWorks, during the Starcircle Supernova Conference in Cork, Ireland. Marcus shares his experiences and strategies for scaling TA functions across 20 countries, centralizing recruiting processes, and leveraging data to make informed hiring decisions. Key topics include the importance of calibration, data-driven decisions, and building a cohesive global TA strategy. Marcus also provides actionable advice for TA leaders facing similar challenges in alignment and data utilization. 00:00 Introduction and Welcome00:03 Overview of the Conference 00:57 Conversation with Marcus Stuart Begins01:17 Marcus Thorpe's Background at Google and other companies01:50 Challenges and Strategies in Talent Acquisition04:05 Centralization of Talent Acquisition05:15 Importance of Data in Talent Acquisition08:32 Advice for Talent Acquisition Leaders16:54 Connecting with Marcus Thorpe Connect with Marcus on LinkedIn See the show archives and sign up for episode updates Wed, 02 Oct 2024 08:00:00 -0000 Centralizing the Recruiting Function and Building Global Credibility full 191 WRKdefined Podcast Network In this episode of We're Only Human, Ben Eubanks interviews Marcus Thorpe, Global Head of Talent Acquisition (TA) at ThoughtWorks, during the Starcircle Supernova Conference in Cork, Ireland. Marcus shares his experiences and strategies for scaling TA functions across 20 countries, centralizing recruiting processes, and leveraging data to make informed hiring decisions. Key topics include the importance of calibration, data-driven decisions, and building a cohesive global TA strategy. Marcus ... In this episode of We're Only Human, Ben Eubanks interviews Marcus Thorpe, Global Head of Talent Acquisition (TA) at ThoughtWorks, during the Starcircle Supernova Conference in Cork, Ireland. Marcus shares his experiences and strategies for scaling TA functions across 20 countries, centralizing recruiting processes, and leveraging data to make informed hiring decisions. Key topics include the importance of calibration, data-driven decisions, and building a cohesive global TA strategy. Marcus also provides actionable advice for TA leaders facing similar challenges in alignment and data utilization. 00:00 Introduction and Welcome00:03 Overview of the Conference 00:57 Conversation with Marcus Stuart Begins01:17 Marcus Thorpe's Background at Google and other companies01:50 Challenges and Strategies in Talent Acquisition04:05 Centralization of Talent Acquisition05:15 Importance of Data in Talent Acquisition08:32 Advice for Talent Acquisition Leaders16:54 Connecting with Marcus Thorpe Connect with Marcus on LinkedIn See the show archives and sign up for episode updates In this episode of We're Only Human, Ben Eubanks interviews Marcus Thorpe, Global Head of Talent Acquisition (TA) at ThoughtWorks, during the Starcircle Supernova Conference in Cork, Ireland. Marcus shares his experiences and strategies for scaling TA functions across 20 countries, centralizing recruiting processes, and leveraging data to make informed hiring decisions. Key topics include the importance of calibration, data-driven decisions, and building a cohesive global TA strategy. Marcus also provides actionable advice for TA leaders facing similar challenges in alignment and data utilization.

00:00 Introduction and Welcome
00:03 Overview of the Conference 
00:57 Conversation with Marcus Stuart Begins
01:17 Marcus Thorpe's Background at Google and other companies
01:50 Challenges and Strategies in Talent Acquisition
04:05 Centralization of Talent Acquisition
05:15 Importance of Data in Talent Acquisition
08:32 Advice for Talent Acquisition Leaders
16:54 Connecting with Marcus Thorpe

Connect with Marcus on LinkedIn


]]> 1094 no From Burnout to Breakthrough: Redesigning Work for Human Flourishing In this episode of We're Only Human, Ben Eubanks discusses with Jessica Teitjen about her journey from law to executive leadership in HR and IT. Jessica shares her personal experience of burnout and her subsequent deep dive into the neuroscience of human performance. They explore the disconnect between current workplace practices and positive human outcomes, emphasizing the need for practices that balance both business and human results. Jessica outlines practical steps for HR professionals to align and optimize the nervous system for better performance, advocating for balanced breathing and a holistic approach to integrating creativity, compassion, and courage in the workplace. 00:00 Introduction and Guest Welcome00:28 Jessica's Career Journey01:26 The Disconnect in Work Design04:02 Impact of Performance Reviews06:56 Human Body and Workplace Stress10:09 Aligning Neural Networks for Better Performance13:32 Practical Tips for HR Leaders16:53 Connecting with Jessica17:38 Conclusion and Final ThoughtsConnect with Jessica on LinkedIn See the show archives and sign up for episode updates Mon, 16 Sep 2024 08:00:00 -0000 From Burnout to Breakthrough: Redesigning Work for Human Flourishing full 190 WRKdefined Podcast Network In this episode of We're Only Human, Ben Eubanks discusses with Jessica Teitjen about her journey from law to executive leadership in HR and IT. Jessica shares her personal experience of burnout and her subsequent deep dive into the neuroscience of human performance. They explore the disconnect between current workplace practices and positive human outcomes, emphasizing the need for practices that balance both business and human results. Jessica outlines practical steps for HR professionals t... In this episode of We're Only Human, Ben Eubanks discusses with Jessica Teitjen about her journey from law to executive leadership in HR and IT. Jessica shares her personal experience of burnout and her subsequent deep dive into the neuroscience of human performance. They explore the disconnect between current workplace practices and positive human outcomes, emphasizing the need for practices that balance both business and human results. Jessica outlines practical steps for HR professionals to align and optimize the nervous system for better performance, advocating for balanced breathing and a holistic approach to integrating creativity, compassion, and courage in the workplace. 00:00 Introduction and Guest Welcome00:28 Jessica's Career Journey01:26 The Disconnect in Work Design04:02 Impact of Performance Reviews06:56 Human Body and Workplace Stress10:09 Aligning Neural Networks for Better Performance13:32 Practical Tips for HR Leaders16:53 Connecting with Jessica17:38 Conclusion and Final ThoughtsConnect with Jessica on LinkedIn See the show archives and sign up for episode updates In this episode of We're Only Human, Ben Eubanks discusses with Jessica Teitjen about her journey from law to executive leadership in HR and IT. Jessica shares her personal experience of burnout and her subsequent deep dive into the neuroscience of human performance. They explore the disconnect between current workplace practices and positive human outcomes, emphasizing the need for practices that balance both business and human results. Jessica outlines practical steps for HR professionals to align and optimize the nervous system for better performance, advocating for balanced breathing and a holistic approach to integrating creativity, compassion, and courage in the workplace.


00:00 Introduction and Guest Welcome
00:28 Jessica's Career Journey
01:26 The Disconnect in Work Design
04:02 Impact of Performance Reviews
06:56 Human Body and Workplace Stress
10:09 Aligning Neural Networks for Better Performance
13:32 Practical Tips for HR Leaders
16:53 Connecting with Jessica
17:38 Conclusion and Final Thoughts

Connect with Jessica on LinkedIn


]]> 1175 no Creating a Workplace People Love: Insights from isolved's Amy Mosher In this episode of 'We Are Only Human,' host Ben Eubanks is joined by Amy Mosher, Chief People Officer at isolved. They discuss the crucial elements of building a company culture where employees are eager to join and reluctant to leave. Amy shares insights from her experience transforming isolved's culture, emphasizing high trust, transparency, and a focus on diversity and inclusion. The conversation also covers practical advice for HR leaders on driving business success through culture and excellent leadership. Ben and Amy share laughs and personal stories, making for an engaging and insightful discussion. 00:00 Introduction and Welcome00:05 Meet Amy Mosher from isolved00:31 Exciting Plans and Personal Stories01:07 HR Summer School Replay02:10 Creating a Workplace People Love02:35 Building a Strong Company Culture04:16 Challenges and Strategies in HR09:16 Transforming Established Companies17:05 Encouragement for HR Leaders See the HR Summer School replay for free Connect with Amy on LinkedIn See the show archives and sign up for episode updates Mon, 02 Sep 2024 08:00:00 -0000 Creating a Workplace People Love: Insights from isolved's Amy Mosher full 189 WRKdefined Podcast Network In this episode of 'We Are Only Human,' host Ben Eubanks is joined by Amy Mosher, Chief People Officer at isolved. They discuss the crucial elements of building a company culture where employees are eager to join and reluctant to leave. Amy shares insights from her experience transforming isolved's culture, emphasizing high trust, transparency, and a focus on diversity and inclusion. The conversation also covers practical advice for HR leaders on driving business success through culture and e... In this episode of 'We Are Only Human,' host Ben Eubanks is joined by Amy Mosher, Chief People Officer at isolved. They discuss the crucial elements of building a company culture where employees are eager to join and reluctant to leave. Amy shares insights from her experience transforming isolved's culture, emphasizing high trust, transparency, and a focus on diversity and inclusion. The conversation also covers practical advice for HR leaders on driving business success through culture and excellent leadership. Ben and Amy share laughs and personal stories, making for an engaging and insightful discussion. 00:00 Introduction and Welcome00:05 Meet Amy Mosher from isolved00:31 Exciting Plans and Personal Stories01:07 HR Summer School Replay02:10 Creating a Workplace People Love02:35 Building a Strong Company Culture04:16 Challenges and Strategies in HR09:16 Transforming Established Companies17:05 Encouragement for HR Leaders See the HR Summer School replay for free Connect with Amy on LinkedIn See the show archives and sign up for episode updates In this episode of 'We Are Only Human,' host Ben Eubanks is joined by Amy Mosher, Chief People Officer at isolved. They discuss the crucial elements of building a company culture where employees are eager to join and reluctant to leave. Amy shares insights from her experience transforming isolved's culture, emphasizing high trust, transparency, and a focus on diversity and inclusion. The conversation also covers practical advice for HR leaders on driving business success through culture and excellent leadership. Ben and Amy share laughs and personal stories, making for an engaging and insightful discussion.


00:00 Introduction and Welcome
00:05 Meet Amy Mosher from isolved
00:31 Exciting Plans and Personal Stories
01:07 HR Summer School Replay
02:10 Creating a Workplace People Love
02:35 Building a Strong Company Culture
04:16 Challenges and Strategies in HR
09:16 Transforming Established Companies
17:05 Encouragement for HR Leaders


See the HR Summer School replay for free

Connect with Amy on LinkedIn


]]> 1307 no How to Use "Contracting" as a Recruiting Power Skill In this engaging episode of 'We Are Only Human', host Ben welcomes Paul Norman, a seasoned TA leader and consultant. Paul shares his extensive experiences in talent acquisition across diverse industries like financial services, technology, and healthcare. The discussion covers TA strategy, aligning recruitment with business goals, user experience in recruiting, and building credibility with hiring managers. Paul also emphasizes the importance of listening, contracting during intake meetings, and simplifying the hiring process to be successful at scale. Tune in for practical tips on enhancing your talent acquisition function. Key moments00:41 Paul Norman's Career Journey02:00 Challenges and Success in Talent Acquisition03:50 Aligning TA with Business Goals06:51 Strategies for High Volume Hiring13:57 Improving Candidate and Hiring Manager Experience19:37 Building Credibility and Effective Processes31:34 Final Thoughts and Contact Information Connect with Paul on LinkedIn  See the show archives and sign up for episode updates Mon, 26 Aug 2024 23:00:00 -0000 How to Use "Contracting" as a Recruiting Power Skill full 188 WRKdefined Podcast Network In this engaging episode of 'We Are Only Human', host Ben welcomes Paul Norman, a seasoned TA leader and consultant. Paul shares his extensive experiences in talent acquisition across diverse industries like financial services, technology, and healthcare. The discussion covers TA strategy, aligning recruitment with business goals, user experience in recruiting, and building credibility with hiring managers. Paul also emphasizes the importance of listening, contracting during intake meetings, ... In this engaging episode of 'We Are Only Human', host Ben welcomes Paul Norman, a seasoned TA leader and consultant. Paul shares his extensive experiences in talent acquisition across diverse industries like financial services, technology, and healthcare. The discussion covers TA strategy, aligning recruitment with business goals, user experience in recruiting, and building credibility with hiring managers. Paul also emphasizes the importance of listening, contracting during intake meetings, and simplifying the hiring process to be successful at scale. Tune in for practical tips on enhancing your talent acquisition function. Key moments00:41 Paul Norman's Career Journey02:00 Challenges and Success in Talent Acquisition03:50 Aligning TA with Business Goals06:51 Strategies for High Volume Hiring13:57 Improving Candidate and Hiring Manager Experience19:37 Building Credibility and Effective Processes31:34 Final Thoughts and Contact Information Connect with Paul on LinkedIn  See the show archives and sign up for episode updates In this engaging episode of 'We Are Only Human', host Ben welcomes Paul Norman, a seasoned TA leader and consultant. Paul shares his extensive experiences in talent acquisition across diverse industries like financial services, technology, and healthcare. The discussion covers TA strategy, aligning recruitment with business goals, user experience in recruiting, and building credibility with hiring managers. Paul also emphasizes the importance of listening, contracting during intake meetings, and simplifying the hiring process to be successful at scale. Tune in for practical tips on enhancing your talent acquisition function.


Key moments
00:41 Paul Norman's Career Journey
02:00 Challenges and Success in Talent Acquisition
03:50 Aligning TA with Business Goals
06:51 Strategies for High Volume Hiring
13:57 Improving Candidate and Hiring Manager Experience
19:37 Building Credibility and Effective Processes
31:34 Final Thoughts and Contact Information


Connect with Paul on LinkedIn 


]]> 2040 no Proactive vs Reactive Talent Acquisition: Insights on Hiring Friction, Quality of Hire, and More In this episode of 'We're Only Human,' host Ben Eubanks converses with James Galvin, founder of Starcircle. They discuss key aspects of talent acquisition, including being data-driven, understanding market dynamics, and achieving internal alignment within organizations. James introduces Starcircle’s 12-component Hiring Friction Model, which addresses various elements such as demand alignment, candidate experience, and technology enablement. The discussion emphasizes proactive planning and continuous improvement in hiring practices to meet business objectives successfully. Connect with James on LinkedIn See the Starcircle Hiring Friction Model See the show archives and sign up for episode updates Mon, 19 Aug 2024 08:00:00 -0000 Proactive vs Reactive Talent Acquisition: Insights on Hiring Friction, Quality of Hire, and More full 187 WRKdefined Podcast Network In this episode of 'We're Only Human,' host Ben Eubanks converses with James Galvin, founder of Starcircle. They discuss key aspects of talent acquisition, including being data-driven, understanding market dynamics, and achieving internal alignment within organizations. James introduces Starcircle’s 12-component Hiring Friction Model, which addresses various elements such as demand alignment, candidate experience, and technology enablement. The discussion emphasizes proactive planning and con... In this episode of 'We're Only Human,' host Ben Eubanks converses with James Galvin, founder of Starcircle. They discuss key aspects of talent acquisition, including being data-driven, understanding market dynamics, and achieving internal alignment within organizations. James introduces Starcircle’s 12-component Hiring Friction Model, which addresses various elements such as demand alignment, candidate experience, and technology enablement. The discussion emphasizes proactive planning and continuous improvement in hiring practices to meet business objectives successfully. Connect with James on LinkedIn See the Starcircle Hiring Friction Model See the show archives and sign up for episode updates In this episode of 'We're Only Human,' host Ben Eubanks converses with James Galvin, founder of Starcircle. They discuss key aspects of talent acquisition, including being data-driven, understanding market dynamics, and achieving internal alignment within organizations. James introduces Starcircle’s 12-component Hiring Friction Model, which addresses various elements such as demand alignment, candidate experience, and technology enablement. The discussion emphasizes proactive planning and continuous improvement in hiring practices to meet business objectives successfully.


Connect with James on LinkedIn

See the Starcircle Hiring Friction Model


]]> 1533 no How to Forecast and Strategically Plan for Seasonal Hiring Needs Rebroadcast note: For the first time in We're Only Human's 8-year history, we're rebroadcasting some of our most popular episodes to share them with new listeners. That means sometimes the speakers will have moved to a new company in the interim, but the lessons they shared are still relevant, topical, and valuable. Enjoy! In this episode of We're Only Human, Ben Eubanks talks with Kristi Jones, a former Talent Acquisition leader at H&R Block, about their innovative approaches to seasonal recruitment and workforce planning. Kristi shares insights on building strong hiring manager relationships, the transition from recruiter to manager, and the importance of data and metrics in talent acquisition. She also discusses how H&R Block uses technology, including AI tools, to improve recruiting processes and stay ahead of industry trends. The conversation explores the challenges of high-volume recruitment, the importance of strategic planning, and the need for transparency and collaboration between recruiters and hiring managers. Connect with Kristi on LinkedIn See the show archives and sign up for episode updates Mon, 12 Aug 2024 22:00:00 -0000 How to Forecast and Strategically Plan for Seasonal Hiring Needs full 186 WRKdefined Podcast Network Rebroadcast note: For the first time in We're Only Human's 8-year history, we're rebroadcasting some of our most popular episodes to share them with new listeners. That means sometimes the speakers will have moved to a new company in the interim, but the lessons they shared are still relevant, topical, and valuable. Enjoy! In this episode of We're Only Human, Ben Eubanks talks with Kristi Jones, a former Talent Acquisition leader at H&R Block, about their innovative approaches to seasonal... Rebroadcast note: For the first time in We're Only Human's 8-year history, we're rebroadcasting some of our most popular episodes to share them with new listeners. That means sometimes the speakers will have moved to a new company in the interim, but the lessons they shared are still relevant, topical, and valuable. Enjoy! In this episode of We're Only Human, Ben Eubanks talks with Kristi Jones, a former Talent Acquisition leader at H&R Block, about their innovative approaches to seasonal recruitment and workforce planning. Kristi shares insights on building strong hiring manager relationships, the transition from recruiter to manager, and the importance of data and metrics in talent acquisition. She also discusses how H&R Block uses technology, including AI tools, to improve recruiting processes and stay ahead of industry trends. The conversation explores the challenges of high-volume recruitment, the importance of strategic planning, and the need for transparency and collaboration between recruiters and hiring managers. Connect with Kristi on LinkedIn See the show archives and sign up for episode updates Rebroadcast note: For the first time in We're Only Human's 8-year history, we're rebroadcasting some of our most popular episodes to share them with new listeners. That means sometimes the speakers will have moved to a new company in the interim, but the lessons they shared are still relevant, topical, and valuable. Enjoy!

In this episode of We're Only Human, Ben Eubanks talks with Kristi Jones, a former Talent Acquisition leader at H&R Block, about their innovative approaches to seasonal recruitment and workforce planning. Kristi shares insights on building strong hiring manager relationships, the transition from recruiter to manager, and the importance of data and metrics in talent acquisition. She also discusses how H&R Block uses technology, including AI tools, to improve recruiting processes and stay ahead of industry trends. The conversation explores the challenges of high-volume recruitment, the importance of strategic planning, and the need for transparency and collaboration between recruiters and hiring managers.

Connect with Kristi on LinkedIn


]]> 2149 no Hint: Nobody Likes Feedback. But Here's Why Two HR Leaders Say We Need It This episode of We're Only Human features a keynote panel discussion with Ben Eubanks, Broc Edwards, and Dana Ullom-Vucelich. The panel focuses on the importance of creating cultures centered around giving, seeking, and receiving feedback regularly. The discussion highlights how performance reviews should be routine and uneventful if feedback has been consistently shared throughout the year. The episode stresses the need for regular communication to avoid the pitfalls of ineffective performance reviews. Speakers:1. Ben Eubanks 2.  Broc Edwards, Director of Learning and Leadership at Baylor University3. Dana Ullom Vucelich, CHRO of Ohio LivingThree Takeaways:1. Establishing a culture of regular feedback is crucial for effective communication and growth.2. Performance reviews should merely encapsulate ongoing discussions, making them less daunting.3. Regular feedback prevents performance reviews from becoming painful experiences. Connect with Broc Connect with Dana  See the show archives and sign up for episode updates Mon, 05 Aug 2024 08:00:00 -0000 Hint: Nobody Likes Feedback. But Here's Why Two HR Leaders Say We Need It full 185 WRKdefined Podcast Network This episode of We're Only Human features a keynote panel discussion with Ben Eubanks, Broc Edwards, and Dana Ullom-Vucelich. The panel focuses on the importance of creating cultures centered around giving, seeking, and receiving feedback regularly. The discussion highlights how performance reviews should be routine and uneventful if feedback has been consistently shared throughout the year. The episode stresses the need for regular communication to avoid the pitfalls of ineffective performan... This episode of We're Only Human features a keynote panel discussion with Ben Eubanks, Broc Edwards, and Dana Ullom-Vucelich. The panel focuses on the importance of creating cultures centered around giving, seeking, and receiving feedback regularly. The discussion highlights how performance reviews should be routine and uneventful if feedback has been consistently shared throughout the year. The episode stresses the need for regular communication to avoid the pitfalls of ineffective performance reviews. Speakers:1. Ben Eubanks 2.  Broc Edwards, Director of Learning and Leadership at Baylor University3. Dana Ullom Vucelich, CHRO of Ohio LivingThree Takeaways:1. Establishing a culture of regular feedback is crucial for effective communication and growth.2. Performance reviews should merely encapsulate ongoing discussions, making them less daunting.3. Regular feedback prevents performance reviews from becoming painful experiences. Connect with Broc Connect with Dana  See the show archives and sign up for episode updates This episode of We're Only Human features a keynote panel discussion with Ben Eubanks, Broc Edwards, and Dana Ullom-Vucelich. The panel focuses on the importance of creating cultures centered around giving, seeking, and receiving feedback regularly. The discussion highlights how performance reviews should be routine and uneventful if feedback has been consistently shared throughout the year. The episode stresses the need for regular communication to avoid the pitfalls of ineffective performance reviews.


Speakers:
1. Ben Eubanks

2.  Broc Edwards, Director of Learning and Leadership at Baylor University
3. Dana Ullom Vucelich, CHRO of Ohio Living

Three Takeaways:
1. Establishing a culture of regular feedback is crucial for effective communication and growth.
2. Performance reviews should merely encapsulate ongoing discussions, making them less daunting.
3. Regular feedback prevents performance reviews from becoming painful experiences.


Connect with Broc

Connect with Dana 


]]> 1694 no How to Drive an Off-the-Charts Employee NPS (eNPS) Score In this episode of We're Only Human, Ben talks with Alli Ford, VP of HR at Assembly Software, about how they have created an off-the-charts employee NPS (eNPS) score. The discussion emphasizes the necessity for HR leaders to understand and articulate the strategy of their company. Alli underscores that knowing why the company exists, its history, and future direction is essential for success in an HR role. The episode provides several takeaways:  First, HR leaders should have a deep understanding of the company's mission and vision.  Second, they must be able to communicate the strategic goals clearly and effectively.  Third, aligning HR practices with the company's overarching strategy is crucial for fostering a cohesive and productive work environment. This episode is a replay from HR Summer School 2024.  Learn more about Goody and send your first Goody for free Connect with Alli See the show archives and sign up for episode updates Mon, 29 Jul 2024 20:00:00 -0000 How to Drive an Off-the-Charts Employee NPS (eNPS) Score full 184 WRKdefined Podcast Network In this episode of We're Only Human, Ben talks with Alli Ford, VP of HR at Assembly Software, about how they have created an off-the-charts employee NPS (eNPS) score. The discussion emphasizes the necessity for HR leaders to understand and articulate the strategy of their company. Alli underscores that knowing why the company exists, its history, and future direction is essential for success in an HR role. The episode provides several takeaways: First, HR leaders should have a deep unde... In this episode of We're Only Human, Ben talks with Alli Ford, VP of HR at Assembly Software, about how they have created an off-the-charts employee NPS (eNPS) score. The discussion emphasizes the necessity for HR leaders to understand and articulate the strategy of their company. Alli underscores that knowing why the company exists, its history, and future direction is essential for success in an HR role. The episode provides several takeaways:  First, HR leaders should have a deep understanding of the company's mission and vision.  Second, they must be able to communicate the strategic goals clearly and effectively.  Third, aligning HR practices with the company's overarching strategy is crucial for fostering a cohesive and productive work environment. This episode is a replay from HR Summer School 2024.  Learn more about Goody and send your first Goody for free Connect with Alli See the show archives and sign up for episode updates In this episode of We're Only Human, Ben talks with Alli Ford, VP of HR at Assembly Software, about how they have created an off-the-charts employee NPS (eNPS) score. The discussion emphasizes the necessity for HR leaders to understand and articulate the strategy of their company. Alli underscores that knowing why the company exists, its history, and future direction is essential for success in an HR role. The episode provides several takeaways: 

First, HR leaders should have a deep understanding of the company's mission and vision. 

Second, they must be able to communicate the strategic goals clearly and effectively. 

Third, aligning HR practices with the company's overarching strategy is crucial for fostering a cohesive and productive work environment.


This episode is a replay from HR Summer School 2024. 


Learn more about Goody and send your first Goody for free

Connect with Alli


]]> 1462 no AI is Eating Our Jobs and Creating a Career Cliff In this episode of "We're Only Human," host Ben Eubanks welcomes Christopher Lind to discuss the impact of AI on jobs, skills development, and the future of work. They delve into topics such as the replacement of employees by AI at Klarna, the need to rethink skills development in the age of AI, and the importance of blending human expertise with AI capabilities. The discussion offers a deep dive into how organizations can better prepare their workforce for the evolving landscape while highlighting the roles that both human skills and AI play in this transition. See the show archives and sign up for episode updates Mon, 22 Jul 2024 08:00:00 -0000 AI is Eating Our Jobs and Creating a Career Cliff full 183 WRKdefined Podcast Network In this episode of "We're Only Human," host Ben Eubanks welcomes Christopher Lind to discuss the impact of AI on jobs, skills development, and the future of work. They delve into topics such as the replacement of employees by AI at Klarna, the need to rethink skills development in the age of AI, and the importance of blending human expertise with AI capabilities. The discussion offers a deep dive into how organizations can better prepare their workforce for the evolving landscape while highli... In this episode of "We're Only Human," host Ben Eubanks welcomes Christopher Lind to discuss the impact of AI on jobs, skills development, and the future of work. They delve into topics such as the replacement of employees by AI at Klarna, the need to rethink skills development in the age of AI, and the importance of blending human expertise with AI capabilities. The discussion offers a deep dive into how organizations can better prepare their workforce for the evolving landscape while highlighting the roles that both human skills and AI play in this transition. See the show archives and sign up for episode updates In this episode of "We're Only Human," host Ben Eubanks welcomes Christopher Lind to discuss the impact of AI on jobs, skills development, and the future of work. They delve into topics such as the replacement of employees by AI at Klarna, the need to rethink skills development in the age of AI, and the importance of blending human expertise with AI capabilities. The discussion offers a deep dive into how organizations can better prepare their workforce for the evolving landscape while highlighting the roles that both human skills and AI play in this transition.


]]> 2433 no Designing a Collaborative People Strategy that Drives Business Impact In this episode of We're Only Human, host Ben Eubanks talks with Marjorie Williamson, the leader of Global Total Rewards and HR Operations at RTI International. They discuss the importance of connecting people strategy with business strategy, focusing on RTI's ambitious North Star goal to positively impact over 1 billion people by 2030. The conversation covers topics like the development of a holistic people strategy, creating a culture and organizational health dashboard, and using total reward surveys to inform compensation strategies. Marjorie also shares insights on leadership involvement, the importance of flexibility, and the challenges and progress in implementing these strategies at RTI. Connect with Marjorie Williamson  See the show archives and sign up for episode updates Mon, 15 Jul 2024 13:00:00 -0000 Designing a Collaborative People Strategy that Drives Business Impact full 182 WRKdefined Podcast Network In this episode of We're Only Human, host Ben Eubanks talks with Marjorie Williamson, the leader of Global Total Rewards and HR Operations at RTI International. They discuss the importance of connecting people strategy with business strategy, focusing on RTI's ambitious North Star goal to positively impact over 1 billion people by 2030. The conversation covers topics like the development of a holistic people strategy, creating a culture and organizational health dashboard, and using total rew... In this episode of We're Only Human, host Ben Eubanks talks with Marjorie Williamson, the leader of Global Total Rewards and HR Operations at RTI International. They discuss the importance of connecting people strategy with business strategy, focusing on RTI's ambitious North Star goal to positively impact over 1 billion people by 2030. The conversation covers topics like the development of a holistic people strategy, creating a culture and organizational health dashboard, and using total reward surveys to inform compensation strategies. Marjorie also shares insights on leadership involvement, the importance of flexibility, and the challenges and progress in implementing these strategies at RTI. Connect with Marjorie Williamson  See the show archives and sign up for episode updates In this episode of We're Only Human, host Ben Eubanks talks with Marjorie Williamson, the leader of Global Total Rewards and HR Operations at RTI International. They discuss the importance of connecting people strategy with business strategy, focusing on RTI's ambitious North Star goal to positively impact over 1 billion people by 2030. The conversation covers topics like the development of a holistic people strategy, creating a culture and organizational health dashboard, and using total reward surveys to inform compensation strategies. Marjorie also shares insights on leadership involvement, the importance of flexibility, and the challenges and progress in implementing these strategies at RTI.


Connect with Marjorie Williamson 


]]> 1724 no Developing a Frontline Workforce? Here are Critical Elements to Consider In this episode of We're Only Human, Ben Eubanks hosts David Wentworth, talent platform evangelist at Schoox, to discuss the importance of developing frontline workers. They discuss the challenges frontline workers face, such as time constraints and lack of practice opportunities, and emphasize the value of mobile solutions for training and communication. David also shares examples of companies like Hooters of America and Sonesta Hotels that have successfully invested in their frontline employees, demonstrating the long-term benefits of supportive development practices. Check out the research report discussed on this episode See the show archives and sign up for episode updates Mon, 08 Jul 2024 08:00:00 -0000 Developing a Frontline Workforce? Here are Critical Elements to Consider full 181 WRKdefined Podcast Network In this episode of We're Only Human, Ben Eubanks hosts David Wentworth, talent platform evangelist at Schoox, to discuss the importance of developing frontline workers. They discuss the challenges frontline workers face, such as time constraints and lack of practice opportunities, and emphasize the value of mobile solutions for training and communication. David also shares examples of companies like Hooters of America and Sonesta Hotels that have successfully invested in their frontline emplo... In this episode of We're Only Human, Ben Eubanks hosts David Wentworth, talent platform evangelist at Schoox, to discuss the importance of developing frontline workers. They discuss the challenges frontline workers face, such as time constraints and lack of practice opportunities, and emphasize the value of mobile solutions for training and communication. David also shares examples of companies like Hooters of America and Sonesta Hotels that have successfully invested in their frontline employees, demonstrating the long-term benefits of supportive development practices. Check out the research report discussed on this episode See the show archives and sign up for episode updates In this episode of We're Only Human, Ben Eubanks hosts David Wentworth, talent platform evangelist at Schoox, to discuss the importance of developing frontline workers. They discuss the challenges frontline workers face, such as time constraints and lack of practice opportunities, and emphasize the value of mobile solutions for training and communication. David also shares examples of companies like Hooters of America and Sonesta Hotels that have successfully invested in their frontline employees, demonstrating the long-term benefits of supportive development practices.


Check out the research report discussed on this episode


]]> 1845 no How to Reduce Interview Cycle Time with Sarah Faupel of Enterprise Mobility In this episode of We're Only Human, Ben Eubanks interviews Sarah from Enterprise Mobility's talent acquisition team to discuss strategies for emerging talent and improving candidate experiences. Sarah shares insights about Enterprise Mobility's internship program, onboarding processes, and an expedited hiring model to streamline the recruitment of IT talent. Sarah also emphasizes the importance of early engagement, robust training, and creating strong leadership connections for interns. The discussion also covers the benefits of quick hiring processes and methodologies for convincing stakeholders to adopt new recruiting practices. In addition, to open the episode, Ben speaks with Rocky Paap, CEO of Filtered and a partner that supports Enterprise Mobility's talent acquisition function with screened and vetted candidates.  Learn more about Filtered.ai Connect with Sarah Faupel See the show archives and sign up for episode updates Mon, 01 Jul 2024 08:00:00 -0000 How to Reduce Interview Cycle Time with Sarah Faupel of Enterprise Mobility full 180 WRKdefined Podcast Network In this episode of We're Only Human, Ben Eubanks interviews Sarah from Enterprise Mobility's talent acquisition team to discuss strategies for emerging talent and improving candidate experiences. Sarah shares insights about Enterprise Mobility's internship program, onboarding processes, and an expedited hiring model to streamline the recruitment of IT talent. Sarah also emphasizes the importance of early engagement, robust training, and creating strong leadership connections for interns. The ... In this episode of We're Only Human, Ben Eubanks interviews Sarah from Enterprise Mobility's talent acquisition team to discuss strategies for emerging talent and improving candidate experiences. Sarah shares insights about Enterprise Mobility's internship program, onboarding processes, and an expedited hiring model to streamline the recruitment of IT talent. Sarah also emphasizes the importance of early engagement, robust training, and creating strong leadership connections for interns. The discussion also covers the benefits of quick hiring processes and methodologies for convincing stakeholders to adopt new recruiting practices. In addition, to open the episode, Ben speaks with Rocky Paap, CEO of Filtered and a partner that supports Enterprise Mobility's talent acquisition function with screened and vetted candidates.  Learn more about Filtered.ai Connect with Sarah Faupel See the show archives and sign up for episode updates In this episode of We're Only Human, Ben Eubanks interviews Sarah from Enterprise Mobility's talent acquisition team to discuss strategies for emerging talent and improving candidate experiences. Sarah shares insights about Enterprise Mobility's internship program, onboarding processes, and an expedited hiring model to streamline the recruitment of IT talent. Sarah also emphasizes the importance of early engagement, robust training, and creating strong leadership connections for interns. The discussion also covers the benefits of quick hiring processes and methodologies for convincing stakeholders to adopt new recruiting practices. In addition, to open the episode, Ben speaks with Rocky Paap, CEO of Filtered and a partner that supports Enterprise Mobility's talent acquisition function with screened and vetted candidates. 


Learn more about Filtered.ai

Connect with Sarah Faupel


]]> 1758 no Using Neuroscience to Drive Better Learning Outcomes at Work In different organizations, sometimes learning is a punishment. If people don't do the right thing or there's a safety issue or a compliance issue, we send people to training. The other end of that spectrum is it's a reward for people. So, your top performers, key talent. So how do we  find somewhere in the middle?  We're Only Human -- Episode 179In this episode of We're Only Human, host Ben Eubanks talks with learning executive and neuroscience enthusiast Hannah Conkey. The interview discusses the importance of redefining the role of learning in organizations, emphasizing the need to move away from a punitive training approach to a more holistic and motivational perspective. It touches on key concepts such as: the use of neuroscience in learning,  creating a safe learning environment, and  the significance of equipping individuals with tools for self-awareness and self-regulation. Connect with Hannah on LinkedIn See the show archives and sign up for episode updates Fri, 31 May 2024 15:00:00 -0000 Using Neuroscience to Drive Better Learning Outcomes at Work full 179 WRKdefined Podcast Network In different organizations, sometimes learning is a punishment. If people don't do the right thing or there's a safety issue or a compliance issue, we send people to training. The other end of that spectrum is it's a reward for people. So, your top performers, key talent. So how do we find somewhere in the middle? We're Only Human -- Episode 179 In this episode of We're Only Human, host Ben Eubanks talks with learning executive and neuroscience enthusiast Hannah Conkey. The in... In different organizations, sometimes learning is a punishment. If people don't do the right thing or there's a safety issue or a compliance issue, we send people to training. The other end of that spectrum is it's a reward for people. So, your top performers, key talent. So how do we  find somewhere in the middle?  We're Only Human -- Episode 179In this episode of We're Only Human, host Ben Eubanks talks with learning executive and neuroscience enthusiast Hannah Conkey. The interview discusses the importance of redefining the role of learning in organizations, emphasizing the need to move away from a punitive training approach to a more holistic and motivational perspective. It touches on key concepts such as: the use of neuroscience in learning,  creating a safe learning environment, and  the significance of equipping individuals with tools for self-awareness and self-regulation. Connect with Hannah on LinkedIn See the show archives and sign up for episode updates In different organizations, sometimes learning is a punishment. If people don't do the right thing or there's a safety issue or a compliance issue, we send people to training. The other end of that spectrum is it's a reward for people. So, your top performers, key talent. So how do we  find somewhere in the middle? 


We're Only Human -- Episode 179


In this episode of We're Only Human, host Ben Eubanks talks with learning executive and neuroscience enthusiast Hannah Conkey. The interview discusses the importance of redefining the role of learning in organizations, emphasizing the need to move away from a punitive training approach to a more holistic and motivational perspective. It touches on key concepts such as:

  • the use of neuroscience in learning, 
  • creating a safe learning environment, and 
  • the significance of equipping individuals with tools for self-awareness and self-regulation.

Connect with Hannah on LinkedIn


]]> 1775 no 3 Keys to Better Employee Retirement Savings and Returns What's it going to take for them to be able to retire? They're going to need to number one: save.  Number two, have earnings on what they've saved. And number three, they're going to have to minimize the deductions coming out of their accounts. We call that the three key drivers. Chris Thixton, Principal, Pension Consultants, Inc.  We're Only Human -- Episode 178 In this episode of We're Only Human, host Ben Eubanks and retirement benefits strategist Chris Thixton discuss the importance of properly managing retirement plans and benefits, emphasizing the three key drivers. It stresses the need for HR leaders to set clear goals, establish measurable metrics, and prioritize transparency. A practical example is shared where a company enhanced its retirement plan outcomes through a strategic shift in focus and commitment. The conversation highlights the significance of caring for employees' financial security and the impact of proactive retirement planning on individuals' future well-being. Connect with Chris on LinkedIn See the show archives and sign up for episode updates Tue, 30 Apr 2024 18:00:00 -0000 3 Keys to Better Employee Retirement Savings and Returns full 178 WRKdefined Podcast Network What's it going to take for them to be able to retire? They're going to need to number one: save. Number two, have earnings on what they've saved. And number three, they're going to have to minimize the deductions coming out of their accounts. We call that the three key drivers. Chris Thixton, Principal, Pension Consultants, Inc. We're Only Human -- Episode 178 In this episode of We're Only Human, host Ben Eubanks and retirement benefits strategist Chris Thixton discuss the im... What's it going to take for them to be able to retire? They're going to need to number one: save.  Number two, have earnings on what they've saved. And number three, they're going to have to minimize the deductions coming out of their accounts. We call that the three key drivers. Chris Thixton, Principal, Pension Consultants, Inc.  We're Only Human -- Episode 178 In this episode of We're Only Human, host Ben Eubanks and retirement benefits strategist Chris Thixton discuss the importance of properly managing retirement plans and benefits, emphasizing the three key drivers. It stresses the need for HR leaders to set clear goals, establish measurable metrics, and prioritize transparency. A practical example is shared where a company enhanced its retirement plan outcomes through a strategic shift in focus and commitment. The conversation highlights the significance of caring for employees' financial security and the impact of proactive retirement planning on individuals' future well-being. Connect with Chris on LinkedIn See the show archives and sign up for episode updates What's it going to take for them to be able to retire? They're going to need to number one: save.  Number two, have earnings on what they've saved. And number three, they're going to have to minimize the deductions coming out of their accounts. We call that the three key drivers.

Chris Thixton, Principal, Pension Consultants, Inc. 

We're Only Human -- Episode 178

In this episode of We're Only Human, host Ben Eubanks and retirement benefits strategist Chris Thixton discuss the importance of properly managing retirement plans and benefits, emphasizing the three key drivers. It stresses the need for HR leaders to set clear goals, establish measurable metrics, and prioritize transparency. A practical example is shared where a company enhanced its retirement plan outcomes through a strategic shift in focus and commitment. The conversation highlights the significance of caring for employees' financial security and the impact of proactive retirement planning on individuals' future well-being.


Connect with Chris on LinkedIn


]]> 1744 no 3 Talent Leaders Speak on Skills, Fairness, and Branding Recruiting is preparation for retention.  I think it's really top of mind that we should focus on that because a lot of people think that recruiting is just the top of funnel--just getting people in the door. But the experience that people have during the recruitment process... Data has supported that it flows into the retention of that individual throughout their life cycle.We're Only Human -- Episode 177Today's podcast episode is a replay of the Q4 2024  livestream research release keynote panel conversation between Travis Windling of RBC, Lisa Brignall of Coca Cola, and Camille Tate of Strava.  Listeners can expect to learn:   Insights on Diverse Hiring Strategies  Focus on Data-Driven Recruitment Decisions  Practical Tips for Recruitment Success See the show archives and sign up for episode updates Fri, 19 Apr 2024 15:00:00 -0000 3 Talent Leaders Speak on Skills, Fairness, and Branding full 177 WRKdefined Podcast Network Recruiting is preparation for retention. I think it's really top of mind that we should focus on that because a lot of people think that recruiting is just the top of funnel--just getting people in the door. But the experience that people have during the recruitment process... Data has supported that it flows into the retention of that individual throughout their life cycle. We're Only Human -- Episode 177 Today's podcast episode is a replay of the Q4 2024 livestream research re... Recruiting is preparation for retention.  I think it's really top of mind that we should focus on that because a lot of people think that recruiting is just the top of funnel--just getting people in the door. But the experience that people have during the recruitment process... Data has supported that it flows into the retention of that individual throughout their life cycle.We're Only Human -- Episode 177Today's podcast episode is a replay of the Q4 2024  livestream research release keynote panel conversation between Travis Windling of RBC, Lisa Brignall of Coca Cola, and Camille Tate of Strava.  Listeners can expect to learn:   Insights on Diverse Hiring Strategies  Focus on Data-Driven Recruitment Decisions  Practical Tips for Recruitment Success See the show archives and sign up for episode updates Recruiting is preparation for retention.  I think it's really top of mind that we should focus on that because a lot of people think that recruiting is just the top of funnel--just getting people in the door. But the experience that people have during the recruitment process... Data has supported that it flows into the retention of that individual throughout their life cycle.

We're Only Human -- Episode 177

Today's podcast episode is a replay of the Q4 2024  livestream research release keynote panel conversation between Travis Windling of RBC, Lisa Brignall of Coca Cola, and Camille Tate of Strava.  Listeners can expect to learn: 

  •  Insights on Diverse Hiring Strategies
  •  Focus on Data-Driven Recruitment Decisions
  •  Practical Tips for Recruitment Success


]]> 1865 no Aligning Employee Effort with Company Goals: Lessons from Rothy's "So how do we ensure that our team is focused on the right things so that they're making an impact and seeing that reflected in the business success? As companies increasingly are focused on the bottom line, we just cannot afford to have employees working on things that are not moving the ball forward as it relates to our priorities."Michelle Pulido, Senior Vice President of People and Workplace, Rothy'sWe're Only Human -- Episode 176This episode of We're Only Human discusses how Rothy's, a sustainable company, prioritizes connecting with employees, aligning employee experience with business priorities, and providing choices and flexibility in recognition. Michelle Pullido, the Senior Vice President of People and Workplace at Rothy's, shares insights on strategies for creating a positive employee experience, including understanding employee motivations, aligning with leadership priorities, and utilizing platforms like Goody for employee recognition.Get your own free $20 Goody credit: https://www.ongoody.com/business/signupConnect with Michelle on LinkedIn: https://www.linkedin.com/in/mvpulido/  See the show archives and sign up for episode updates Fri, 29 Mar 2024 11:00:00 -0000 Aligning Employee Effort with Company Goals: Lessons from Rothy's full 176 WRKdefined Podcast Network "So how do we ensure that our team is focused on the right things so that they're making an impact and seeing that reflected in the business success? As companies increasingly are focused on the bottom line, we just cannot afford to have employees working on things that are not moving the ball forward as it relates to our priorities." Michelle Pulido, Senior Vice President of People and Workplace, Rothy's We're Only Human -- Episode 176 This episode of We're Only Human discusses how Rothy's... "So how do we ensure that our team is focused on the right things so that they're making an impact and seeing that reflected in the business success? As companies increasingly are focused on the bottom line, we just cannot afford to have employees working on things that are not moving the ball forward as it relates to our priorities."Michelle Pulido, Senior Vice President of People and Workplace, Rothy'sWe're Only Human -- Episode 176This episode of We're Only Human discusses how Rothy's, a sustainable company, prioritizes connecting with employees, aligning employee experience with business priorities, and providing choices and flexibility in recognition. Michelle Pullido, the Senior Vice President of People and Workplace at Rothy's, shares insights on strategies for creating a positive employee experience, including understanding employee motivations, aligning with leadership priorities, and utilizing platforms like Goody for employee recognition.Get your own free $20 Goody credit: https://www.ongoody.com/business/signupConnect with Michelle on LinkedIn: https://www.linkedin.com/in/mvpulido/  See the show archives and sign up for episode updates "So how do we ensure that our team is focused on the right things so that they're making an impact and seeing that reflected in the business success? As companies increasingly are focused on the bottom line, we just cannot afford to have employees working on things that are not moving the ball forward as it relates to our priorities."
Michelle Pulido, Senior Vice President of People and Workplace, Rothy's

We're Only Human -- Episode 176

This episode of We're Only Human discusses how Rothy's, a sustainable company, prioritizes connecting with employees, aligning employee experience with business priorities, and providing choices and flexibility in recognition. Michelle Pullido, the Senior Vice President of People and Workplace at Rothy's, shares insights on strategies for creating a positive employee experience, including understanding employee motivations, aligning with leadership priorities, and utilizing platforms like Goody for employee recognition.

Get your own free $20 Goody credit: https://www.ongoody.com/business/signup
Connect with Michelle on LinkedIn: https://www.linkedin.com/in/mvpulido/ 


]]> 1383 no Using a "Me Manual" to Increase Employee Belonging "We can make the case. Research is out there that prioritizing connection over productivity is the fastest way to get the productivity. When people have the sense of belongings and feel valued and be part of something, the productivity goes up."Junko Fukuma, AVP of Talent, HealthesystemsWe're Only Human -- Episode 175In this episode of "We're Only Human," Ben Eubanks interviews Junko Fukuma about the importance of creating connections and fostering belonging in the workplace. They discuss the concept of a "me manual" as a tool to facilitate understanding and communication between team members. Junko shares insights on how the me manual can improve team dynamics, enhance productivity, and create a sense of belonging. The conversation highlights the significance of personal connections, especially in a remote work setting, and emphasizes the impact of prioritizing human connections over productivity.Three takeaways:  Me Manual: A tool used for creating connections and fostering understanding in the workplace by sharing brief user manuals with questions about working preferences and communication styles. Importance of Connection: Prioritizing connection over productivity leads to increased productivity and retention in the workplace. Psychological Safety: Creating a culture of psychological safety allows for open communication and constructive feedback among team members. Show Notes Connect with Junko on LinkedIn See the show archives and sign up for episode updates Mon, 18 Mar 2024 13:00:00 -0000 Using a "Me Manual" to Increase Employee Belonging full 175 WRKdefined Podcast Network "We can make the case. Research is out there that prioritizing connection over productivity is the fastest way to get the productivity. When people have the sense of belongings and feel valued and be part of something, the productivity goes up." Junko Fukuma, AVP of Talent, Healthesystems We're Only Human -- Episode 175 In this episode of "We're Only Human," Ben Eubanks interviews Junko Fukuma about the importance of creating connections and fostering belonging in the workplace. They discus... "We can make the case. Research is out there that prioritizing connection over productivity is the fastest way to get the productivity. When people have the sense of belongings and feel valued and be part of something, the productivity goes up."Junko Fukuma, AVP of Talent, HealthesystemsWe're Only Human -- Episode 175In this episode of "We're Only Human," Ben Eubanks interviews Junko Fukuma about the importance of creating connections and fostering belonging in the workplace. They discuss the concept of a "me manual" as a tool to facilitate understanding and communication between team members. Junko shares insights on how the me manual can improve team dynamics, enhance productivity, and create a sense of belonging. The conversation highlights the significance of personal connections, especially in a remote work setting, and emphasizes the impact of prioritizing human connections over productivity.Three takeaways:  Me Manual: A tool used for creating connections and fostering understanding in the workplace by sharing brief user manuals with questions about working preferences and communication styles. Importance of Connection: Prioritizing connection over productivity leads to increased productivity and retention in the workplace. Psychological Safety: Creating a culture of psychological safety allows for open communication and constructive feedback among team members. Show Notes Connect with Junko on LinkedIn See the show archives and sign up for episode updates "We can make the case. Research is out there that prioritizing connection over productivity is the fastest way to get the productivity. When people have the sense of belongings and feel valued and be part of something, the productivity goes up."
Junko Fukuma, AVP of Talent, Healthesystems

We're Only Human -- Episode 175

In this episode of "We're Only Human," Ben Eubanks interviews Junko Fukuma about the importance of creating connections and fostering belonging in the workplace. They discuss the concept of a "me manual" as a tool to facilitate understanding and communication between team members. Junko shares insights on how the me manual can improve team dynamics, enhance productivity, and create a sense of belonging. The conversation highlights the significance of personal connections, especially in a remote work setting, and emphasizes the impact of prioritizing human connections over productivity.

Three takeaways: 

  1. Me Manual: A tool used for creating connections and fostering understanding in the workplace by sharing brief user manuals with questions about working preferences and communication styles.
  2. Importance of Connection: Prioritizing connection over productivity leads to increased productivity and retention in the workplace.
  3. Psychological Safety: Creating a culture of psychological safety allows for open communication and constructive feedback among team members.


Show Notes



]]> 1479 no Why HR Should Consider the CEBS Employee Benefits Certification "I also enjoy the face to face with employees. And I think I really have chosen this field of benefits, this discipline, because I want to help employees maximize the benefits that are offered to them." Summer Martin, Human Resources Generalist, STRATA-G Solutions We're Only Human -- Episode 174 The episode features a conversation between Ben Eubanks and Summer Martin about Summer's journey in pursuing the Certified Employee Benefits Specialist (CEBS) certification. Summer shares her passion for educating employees on benefits and helping organizations enhance their benefits offerings. She discusses the importance of effective communication in benefits and the value of specialized certifications in HR. The conversation highlights the role of benefits in attracting and retaining talent, as well as the significance of tailoring benefits information to different audiences. Show Notes Connect with Summer on LinkedIn See the show archives and sign up for episode updates See the show archives and sign up for episode updates Wed, 13 Mar 2024 10:33:29 -0000 Why HR Should Consider the CEBS Employee Benefits Certification full 541 WRKdefined Podcast Network "I also enjoy the face to face with employees. And I think I really have chosen this field of benefits, this discipline, because I want to help employees maximize the benefits that are offered to them." Summer Martin, Human Resources Generalist, STRATA-G Solutions We're Only Human -- Episode 174 The episode features a conversation between Ben Eubanks and Summer Martin about Summer's journey in pursuing the Certified Employee Benefits Specialist (CEBS) certification. Summer shares her passion ... "I also enjoy the face to face with employees. And I think I really have chosen this field of benefits, this discipline, because I want to help employees maximize the benefits that are offered to them." Summer Martin, Human Resources Generalist, STRATA-G Solutions We're Only Human -- Episode 174 The episode features a conversation between Ben Eubanks and Summer Martin about Summer's journey in pursuing the Certified Employee Benefits Specialist (CEBS) certification. Summer shares her passion for educating employees on benefits and helping organizations enhance their benefits offerings. She discusses the importance of effective communication in benefits and the value of specialized certifications in HR. The conversation highlights the role of benefits in attracting and retaining talent, as well as the significance of tailoring benefits information to different audiences. Show Notes Connect with Summer on LinkedIn See the show archives and sign up for episode updates See the show archives and sign up for episode updates "I also enjoy the face to face with employees. And I think I really have chosen this field of benefits, this discipline, because I want to help employees maximize the benefits that are offered to them."

Summer Martin, Human Resources Generalist, STRATA-G Solutions

We're Only Human -- Episode 174

The episode features a conversation between Ben Eubanks and Summer Martin about Summer's journey in pursuing the Certified Employee Benefits Specialist (CEBS) certification. Summer shares her passion for educating employees on benefits and helping organizations enhance their benefits offerings. She discusses the importance of effective communication in benefits and the value of specialized certifications in HR. The conversation highlights the role of benefits in attracting and retaining talent, as well as the significance of tailoring benefits information to different audiences.

Show Notes


]]> 1267 no Unleashing the Power of Good Managers: Insights from CHRO Cheryl Gochis "And someone says, 'I don't think management's for me.' Celebrate that! When somebody says that to you, you need to celebrate and say, 'Great decision!' As an individual contributor, you have joy in your job by being excellent, by being a subject matter expert."Cheryl Gochis, Chief Human Resources Officer, Baylor University We're Only Human - Episode 173 In this episode, Ben Eubanks interviews Cheryl Gochis, the chief human resources officer at Baylor University. They discuss the importance of enabling and selecting great leaders. Cheryl highlights the impact of a good manager on their team, the importance of truthful job descriptions for manager roles, and the need for HR professionals to understand and support the business they serve. The interview also highlights the value of sharing real stories and narratives to guide managers, rather than adopting a formulaic approach. Show Notes Connect with Cheryl on LinkedIn See the show archives and sign up for episode updates   See the show archives and sign up for episode updates Mon, 04 Mar 2024 13:49:00 -0000 Unleashing the Power of Good Managers: Insights from CHRO Cheryl Gochis full 540 WRKdefined Podcast Network "And someone says, 'I don't think management's for me.' Celebrate that! When somebody says that to you, you need to celebrate and say, 'Great decision!' As an individual contributor, you have joy in your job by being excellent, by being a subject matter expert."Cheryl Gochis, Chief Human Resources Officer, Baylor University We're Only Human - Episode 173 In this episode, Ben Eubanks interviews Cheryl Gochis, the chief human resources officer at Baylor University. They discuss the im... "And someone says, 'I don't think management's for me.' Celebrate that! When somebody says that to you, you need to celebrate and say, 'Great decision!' As an individual contributor, you have joy in your job by being excellent, by being a subject matter expert."Cheryl Gochis, Chief Human Resources Officer, Baylor University We're Only Human - Episode 173 In this episode, Ben Eubanks interviews Cheryl Gochis, the chief human resources officer at Baylor University. They discuss the importance of enabling and selecting great leaders. Cheryl highlights the impact of a good manager on their team, the importance of truthful job descriptions for manager roles, and the need for HR professionals to understand and support the business they serve. The interview also highlights the value of sharing real stories and narratives to guide managers, rather than adopting a formulaic approach. Show Notes Connect with Cheryl on LinkedIn See the show archives and sign up for episode updates   See the show archives and sign up for episode updates In this episode, Ben Eubanks interviews Cheryl Gochis, the chief human resources officer at Baylor University. They discuss the importance of enabling and selecting great leaders. Cheryl highlights the impact of a good manager on their team, the importance of truthful job descriptions for manager roles, and the need for HR professionals to understand and support the business they serve. The interview also highlights the value of sharing real stories and narratives to guide managers, rather than adopting a formulaic approach.

Show Notes

 


]]> 1683 no Learning in the Age of AI with JD Dillon "My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore." JD Dillon, Chief Learning Officer, Axonify We're Only Human - Episode 172 In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include: 1. The evolving role of learning technology in supporting frontline workers. 2. The potential for technology to address challenges such as language barriers and accessibility. 3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development. Show Notes Connect with JD on LinkedIn See the show archives and sign up for episode updates   See the show archives and sign up for episode updates Wed, 28 Feb 2024 11:49:38 -0000 Learning in the Age of AI with JD Dillon full 539 WRKdefined Podcast Network "My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore." JD Dillon, Chief Learning Officer, Axonify We're Only Human - Episode 172 In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learni... "My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore." JD Dillon, Chief Learning Officer, Axonify We're Only Human - Episode 172 In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include: 1. The evolving role of learning technology in supporting frontline workers. 2. The potential for technology to address challenges such as language barriers and accessibility. 3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development. Show Notes Connect with JD on LinkedIn See the show archives and sign up for episode updates   See the show archives and sign up for episode updates "My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore."

JD Dillon, Chief Learning Officer, Axonify 

We're Only Human - Episode 172

In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include:

1. The evolving role of learning technology in supporting frontline workers.

2. The potential for technology to address challenges such as language barriers and accessibility.

3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development.

Show Notes

 


]]> 2133 no Benefits Broker Turned HR Leader: How to Take Control of Employee Benefits "I would be remiss to tell our employees 'you have the power to question your doctors' if I didn't tell HR people 'you have the power to question your consultants and brokers' the exact same way." Melissa Cassidy, Human Resources Leader, Valpak We're Only Human -- Episode 171 In this podcast episode, host Ben Eubanks engages in a conversation with Melissa Cassidy, focusing on the topics of benefits, HR, and employee wellness. They discuss Melissa's background and her experience in the field. Melissa shares the challenges she faced when implementing a new benefit plan and the importance of gathering employee feedback. Moreover, they dig into the strategies they used to educate and support employees in terms of benefits and financial literacy.  Key Takeaways: Gathering employee feedback is crucial: Melissa emphasizes the significance of listening to employees and their needs when it comes to benefits. Conducting surveys and actively seeking input from employees can help shape effective benefit strategies. Tailor education and communication: Melissa highlights the importance of delivering benefit information in a way that meets the needs of the diverse employee population. Using various communication channels, such as in-person meetings, virtual visits, and recorded presentations, allows employees to access information at their convenience. Holistic approach to employee wellness: In addition to focusing on health benefits, Melissa's organization prioritizes mental and financial well-being. Providing access to financial advisors and mental health resources demonstrates a commitment to the overall well-being of employees beyond just health insurance coverage. Show Notes Check out Melissa on LinkedIn See the show archives and sign up for episode updates   See the show archives and sign up for episode updates Mon, 12 Feb 2024 20:30:04 -0000 Benefits Broker Turned HR Leader: How to Take Control of Employee Benefits full 538 WRKdefined Podcast Network "I would be remiss to tell our employees 'you have the power to question your doctors' if I didn't tell HR people 'you have the power to question your consultants and brokers' the exact same way." Melissa Cassidy, Human Resources Leader, Valpak We're Only Human -- Episode 171 In this podcast episode, host Ben Eubanks engages in a conversation with Melissa Cassidy, focusing on the topics of benefits, HR, and employee wellness. They discuss Melissa's background and her experience in the field. ... "I would be remiss to tell our employees 'you have the power to question your doctors' if I didn't tell HR people 'you have the power to question your consultants and brokers' the exact same way." Melissa Cassidy, Human Resources Leader, Valpak We're Only Human -- Episode 171 In this podcast episode, host Ben Eubanks engages in a conversation with Melissa Cassidy, focusing on the topics of benefits, HR, and employee wellness. They discuss Melissa's background and her experience in the field. Melissa shares the challenges she faced when implementing a new benefit plan and the importance of gathering employee feedback. Moreover, they dig into the strategies they used to educate and support employees in terms of benefits and financial literacy.  Key Takeaways: Gathering employee feedback is crucial: Melissa emphasizes the significance of listening to employees and their needs when it comes to benefits. Conducting surveys and actively seeking input from employees can help shape effective benefit strategies. Tailor education and communication: Melissa highlights the importance of delivering benefit information in a way that meets the needs of the diverse employee population. Using various communication channels, such as in-person meetings, virtual visits, and recorded presentations, allows employees to access information at their convenience. Holistic approach to employee wellness: In addition to focusing on health benefits, Melissa's organization prioritizes mental and financial well-being. Providing access to financial advisors and mental health resources demonstrates a commitment to the overall well-being of employees beyond just health insurance coverage. Show Notes Check out Melissa on LinkedIn See the show archives and sign up for episode updates   See the show archives and sign up for episode updates "I would be remiss to tell our employees 'you have the power to question your doctors' if I didn't tell HR people 'you have the power to question your consultants and brokers' the exact same way."

Melissa Cassidy, Human Resources Leader, Valpak

We're Only Human -- Episode 171

In this podcast episode, host Ben Eubanks engages in a conversation with Melissa Cassidy, focusing on the topics of benefits, HR, and employee wellness. They discuss Melissa's background and her experience in the field. Melissa shares the challenges she faced when implementing a new benefit plan and the importance of gathering employee feedback. Moreover, they dig into the strategies they used to educate and support employees in terms of benefits and financial literacy. 

Key Takeaways:

  1. Gathering employee feedback is crucial: Melissa emphasizes the significance of listening to employees and their needs when it comes to benefits. Conducting surveys and actively seeking input from employees can help shape effective benefit strategies.
  2. Tailor education and communication: Melissa highlights the importance of delivering benefit information in a way that meets the needs of the diverse employee population. Using various communication channels, such as in-person meetings, virtual visits, and recorded presentations, allows employees to access information at their convenience.
  3. Holistic approach to employee wellness: In addition to focusing on health benefits, Melissa's organization prioritizes mental and financial well-being. Providing access to financial advisors and mental health resources demonstrates a commitment to the overall well-being of employees beyond just health insurance coverage.
Show Notes

 


]]> 1581 no Can You Really Prove the Value of Learning and Training Activities? "So when it comes to training and learning as a viable solution for helping people be the best that they can be in the roles that they serve, I believe that that's always been important.  We've just not always been able to illustrate impact in the past the way in which we're able to now. That is because of the different types of tools and resources and knowledge that we've gained about the science of measuring the impact of training and learning." Kevin M. Yates, The L&D Detective We're Only Human -- Episode 170   It's an age-old problem: We're training people, but how do we know if it's working? What's the impact? What's the result? What's the ROI?  In this interview with Kevin M. Yates, the learning detective and a daily practitioner with experience in learning analytics and measurement at organizations like Meta and McDonald's, you'll learn about how measuring and proving training value is closer than ever before.    Show Notes Check out Kevin's nonprofit: https://mealsinthemeantime.org/  Check out Kevin's work: https://kevinmyates.com/  See the show archives and sign up for episode updates: https://lhra.io/podcast   See the show archives and sign up for episode updates Mon, 22 Jan 2024 13:26:00 -0000 Can You Really Prove the Value of Learning and Training Activities? full 170 WRKdefined Podcast Network "So when it comes to training and learning as a viable solution for helping people be the best that they can be in the roles that they serve, I believe that that's always been important. We've just not always been able to illustrate impact in the past the way in which we're able to now. That is because of the different types of tools and resources and knowledge that we've gained about the science of measuring the impact of training and learning." Kevin M. Yates, The L&D Detective We... "So when it comes to training and learning as a viable solution for helping people be the best that they can be in the roles that they serve, I believe that that's always been important.  We've just not always been able to illustrate impact in the past the way in which we're able to now. That is because of the different types of tools and resources and knowledge that we've gained about the science of measuring the impact of training and learning." Kevin M. Yates, The L&D Detective We're Only Human -- Episode 170   It's an age-old problem: We're training people, but how do we know if it's working? What's the impact? What's the result? What's the ROI?  In this interview with Kevin M. Yates, the learning detective and a daily practitioner with experience in learning analytics and measurement at organizations like Meta and McDonald's, you'll learn about how measuring and proving training value is closer than ever before.    Show Notes Check out Kevin's nonprofit: https://mealsinthemeantime.org/  Check out Kevin's work: https://kevinmyates.com/  See the show archives and sign up for episode updates: https://lhra.io/podcast   See the show archives and sign up for episode updates "So when it comes to training and learning as a viable solution for helping people be the best that they can be in the roles that they serve, I believe that that's always been important.  We've just not always been able to illustrate impact in the past the way in which we're able to now. That is because of the different types of tools and resources and knowledge that we've gained about the science of measuring the impact of training and learning."

Kevin M. Yates, The L&D Detective

We're Only Human -- Episode 170

 

It's an age-old problem: We're training people, but how do we know if it's working? What's the impact? What's the result? What's the ROI? 

In this interview with Kevin M. Yates, the learning detective and a daily practitioner with experience in learning analytics and measurement at organizations like Meta and McDonald's, you'll learn about how measuring and proving training value is closer than ever before. 

 

Show Notes 


]]> 1585 no A Case Study in Hiring with Intentionality, Not by Accident "So it's really designed to be a two-way street and to create that conversation from the very, very beginning points. So we're setting the expectations for what employment is going to be like, especially as a leader at our company." Nicole Hirsch, Sr Recruiting Manager, Lattice We're Only Human -- Episode 169   Teaching hiring managers how to interview... It sounds like a foregone conclusion, yet data from the 2023 Lighthouse Research & Advisory Modern Screening Practices Study of more than 500 employers shows that it's not happening as much as it should. Employers put their reputation on the line every time they let hiring managers speak with candidates, but they don't always do a good job of preparing them for what to say, how to say it, etc. In this conversation between Ben and Nicole Hirsch, a senior recruiting leader, you'll hear how to approach this with intentional focus in order to drive the best hiring results.    Show Notes Thanks to Brighthire for connecting us with Nicole! https://brighthire.com  Connect with Nicole on LinkedIn: https://www.linkedin.com/in/nicolethomsenhirsch/ See the show archives and sign up for episode updates: https://lhra.io/podcast   See the show archives and sign up for episode updates Fri, 12 Jan 2024 14:07:00 -0000 A Case Study in Hiring with Intentionality, Not by Accident full 537 WRKdefined Podcast Network "So it's really designed to be a two-way street and to create that conversation from the very, very beginning points. So we're setting the expectations for what employment is going to be like, especially as a leader at our company." Nicole Hirsch, Sr Recruiting Manager, Lattice We're Only Human -- Episode 169 Teaching hiring managers how to interview... It sounds like a foregone conclusion, yet data from the 2023 Lighthouse Research & Advisory Modern Screening Practices Study of mo... "So it's really designed to be a two-way street and to create that conversation from the very, very beginning points. So we're setting the expectations for what employment is going to be like, especially as a leader at our company." Nicole Hirsch, Sr Recruiting Manager, Lattice We're Only Human -- Episode 169   Teaching hiring managers how to interview... It sounds like a foregone conclusion, yet data from the 2023 Lighthouse Research & Advisory Modern Screening Practices Study of more than 500 employers shows that it's not happening as much as it should. Employers put their reputation on the line every time they let hiring managers speak with candidates, but they don't always do a good job of preparing them for what to say, how to say it, etc. In this conversation between Ben and Nicole Hirsch, a senior recruiting leader, you'll hear how to approach this with intentional focus in order to drive the best hiring results.    Show Notes Thanks to Brighthire for connecting us with Nicole! https://brighthire.com  Connect with Nicole on LinkedIn: https://www.linkedin.com/in/nicolethomsenhirsch/ See the show archives and sign up for episode updates: https://lhra.io/podcast   See the show archives and sign up for episode updates "So it's really designed to be a two-way street and to create that conversation from the very, very beginning points. So we're setting the expectations for what employment is going to be like, especially as a leader at our company."

Nicole Hirsch, Sr Recruiting Manager, Lattice

We're Only Human -- Episode 169

 

Teaching hiring managers how to interview... It sounds like a foregone conclusion, yet data from the 2023 Lighthouse Research & Advisory Modern Screening Practices Study of more than 500 employers shows that it's not happening as much as it should. Employers put their reputation on the line every time they let hiring managers speak with candidates, but they don't always do a good job of preparing them for what to say, how to say it, etc.

In this conversation between Ben and Nicole Hirsch, a senior recruiting leader, you'll hear how to approach this with intentional focus in order to drive the best hiring results. 

 

Show Notes 


]]> 1323 no Building a Career in HRIS and HRIT - Insights from the Trenches "Like a lot of people, it's something I fell into. I don't think there's anybody out there that woke up and said, "When I grow up, I want to be an HR tech/HRIS person. So I had a background in social work, counseling, and nonprofit, then got into it and then ended up working in an HRIS role implementing a learning management system. That was my first kind of true HRIS and I'd never worked with learning management before. I'd never worked in HR before. So it was a learning experience for me. But since then, I've grown in responsibility and different systems that I've worked with, and I've gotten a lot of experience doing data analytics, people analytics and system support. I just love that blending of technology and people." Tim Whitley, Director of HR Technology, Oklahoma State   We're Only Human -- Episode 168 Everyone knows the core elements of human resources: hiring, training, compliance, payroll... But what about HRIS? What does it take to excel in that type of role, and how do you get into that specific discipline of HR? In this interview with Tim Whitley, the HR Tech Wizard, Ben dives into that background, the transition, and advice Tim might have for others that want to explore the same career path.  Show Notes Get Tim's top tips for succeeding in HR Tech: https://hrtechwizard.com/download  See the show archives and sign up for episode updates: https://lhra.io/podcast  See the show archives and sign up for episode updates Fri, 05 Jan 2024 13:55:07 -0000 Building a Career in HRIS and HRIT - Insights from the Trenches full 536 WRKdefined Podcast Network "Like a lot of people, it's something I fell into. I don't think there's anybody out there that woke up and said, "When I grow up, I want to be an HR tech/HRIS person. So I had a background in social work, counseling, and nonprofit, then got into it and then ended up working in an HRIS role implementing a learning management system. That was my first kind of true HRIS and I'd never worked with learning management before. I'd never worked in HR before. So it was a learning experience for me. B... "Like a lot of people, it's something I fell into. I don't think there's anybody out there that woke up and said, "When I grow up, I want to be an HR tech/HRIS person. So I had a background in social work, counseling, and nonprofit, then got into it and then ended up working in an HRIS role implementing a learning management system. That was my first kind of true HRIS and I'd never worked with learning management before. I'd never worked in HR before. So it was a learning experience for me. But since then, I've grown in responsibility and different systems that I've worked with, and I've gotten a lot of experience doing data analytics, people analytics and system support. I just love that blending of technology and people." Tim Whitley, Director of HR Technology, Oklahoma State   We're Only Human -- Episode 168 Everyone knows the core elements of human resources: hiring, training, compliance, payroll... But what about HRIS? What does it take to excel in that type of role, and how do you get into that specific discipline of HR? In this interview with Tim Whitley, the HR Tech Wizard, Ben dives into that background, the transition, and advice Tim might have for others that want to explore the same career path.  Show Notes Get Tim's top tips for succeeding in HR Tech: https://hrtechwizard.com/download  See the show archives and sign up for episode updates: https://lhra.io/podcast  See the show archives and sign up for episode updates "Like a lot of people, it's something I fell into. I don't think there's anybody out there that woke up and said, "When I grow up, I want to be an HR tech/HRIS person. So I had a background in social work, counseling, and nonprofit, then got into it and then ended up working in an HRIS role implementing a learning management system.

That was my first kind of true HRIS and I'd never worked with learning management before. I'd never worked in HR before. So it was a learning experience for me. But since then, I've grown in responsibility and different systems that I've worked with, and I've gotten a lot of experience doing data analytics, people analytics and system support.

I just love that blending of technology and people."

Tim Whitley, Director of HR Technology, Oklahoma State

 

We're Only Human -- Episode 168

Everyone knows the core elements of human resources: hiring, training, compliance, payroll... But what about HRIS?

What does it take to excel in that type of role, and how do you get into that specific discipline of HR? In this interview with Tim Whitley, the HR Tech Wizard, Ben dives into that background, the transition, and advice Tim might have for others that want to explore the same career path. 

Show Notes


]]> 1340 no The #1 Pay Transparency Priority for Employers "Pay transparency is here (or coming) depending on where you're located and where you're hiring people. It's kind of like a snowball rolling down the hill getting bigger and bigger. It's something to really stop and think about and prepare for now, because it's not easy. I think the biggest thing around transparency is thinking about what your education plan is for your people." Megan Nail, Vice President, Total Rewards Practice at NFP We're Only Human -- Episode 167 In our research with employers, we find many of them believe that salary transparency puts more power into the hands of candidates and employees, but there's also a lot of value for employers, too. If your organization wants to stand out from the crowd, it's not as simple as bumping up pay and walking away.  In today's interview with Megan Nail, she tells some of the best strategies for evaluating your compensation competitiveness against internal and external measurements. Plus she gives her best advice on how to manage pay transparency in a healthy, employee-focused manner.  Show Notes Connect with Megan on LinkedIn Want to join me on the HR Conference Cruise? Want to see our latest and ongoing research? We post all of it here.  Check out our show archives and sign up for updates so you don't miss an episode   See the show archives and sign up for episode updates Mon, 11 Dec 2023 14:53:23 -0000 The #1 Pay Transparency Priority for Employers full 535 WRKdefined Podcast Network "Pay transparency is here (or coming) depending on where you're located and where you're hiring people. It's kind of like a snowball rolling down the hill getting bigger and bigger. It's something to really stop and think about and prepare for now, because it's not easy. I think the biggest thing around transparency is thinking about what your education plan is for your people." Megan Nail, Vice President, Total Rewards Practice at NFP We're Only Human -- Episode 167 In our research with empl... "Pay transparency is here (or coming) depending on where you're located and where you're hiring people. It's kind of like a snowball rolling down the hill getting bigger and bigger. It's something to really stop and think about and prepare for now, because it's not easy. I think the biggest thing around transparency is thinking about what your education plan is for your people." Megan Nail, Vice President, Total Rewards Practice at NFP We're Only Human -- Episode 167 In our research with employers, we find many of them believe that salary transparency puts more power into the hands of candidates and employees, but there's also a lot of value for employers, too. If your organization wants to stand out from the crowd, it's not as simple as bumping up pay and walking away.  In today's interview with Megan Nail, she tells some of the best strategies for evaluating your compensation competitiveness against internal and external measurements. Plus she gives her best advice on how to manage pay transparency in a healthy, employee-focused manner.  Show Notes Connect with Megan on LinkedIn Want to join me on the HR Conference Cruise? Want to see our latest and ongoing research? We post all of it here.  Check out our show archives and sign up for updates so you don't miss an episode   See the show archives and sign up for episode updates "Pay transparency is here (or coming) depending on where you're located and where you're hiring people. It's kind of like a snowball rolling down the hill getting bigger and bigger. It's something to really stop and think about and prepare for now, because it's not easy. I think the biggest thing around transparency is thinking about what your education plan is for your people."

Megan Nail, Vice President, Total Rewards Practice at NFP

We're Only Human -- Episode 167

In our research with employers, we find many of them believe that salary transparency puts more power into the hands of candidates and employees, but there's also a lot of value for employers, too. If your organization wants to stand out from the crowd, it's not as simple as bumping up pay and walking away. 

In today's interview with Megan Nail, she tells some of the best strategies for evaluating your compensation competitiveness against internal and external measurements. Plus she gives her best advice on how to manage pay transparency in a healthy, employee-focused manner. 

Show Notes

 


]]> 1792 no Turning Labor Market Insights into Talent Intelligence with Brian Jackson of Southwest Airlines So we're looking at how the words are actually formed. When you're hiring for a technology manager, what does that mean? Are you looking for a technical technology manager? Are you looking for someone who grew up in the chops of software development, knows all of the full delivery life cycle, or are you looking for someone who's more project focused? If your job description isn't conveying those skills or that type of clarification in the job description, you're not gonna get the right person. You might get lucky.  But when you're hiring at scale, you know you can't do that time and time again.  Brian Jackson, Talent Acquisition Consultant, Southwest Airlines We're Only Human -- Episode 166 How can employers use the data from the larger labor market to make decisions on key skills, strategic workforce planning, and other human capital activities?  In this episode, Ben talks with Brian Jackson of Southwest Airlines on that exact topic, diving into data sources, how to translate insights, and more. Talent leaders that have considered exploring the new era of talent intelligence will learn Brian's thinking on the topic and how he supports his team with external labor data from beyond the four walls of the organization.  Show Notes Connect with Brian on LinkedIn Want to see our latest and ongoing research? We post all of it here.  Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates Wed, 25 Oct 2023 10:38:29 -0000 Turning Labor Market Insights into Talent Intelligence with Brian Jackson of Southwest Airlines full 534 WRKdefined Podcast Network So we're looking at how the words are actually formed. When you're hiring for a technology manager, what does that mean? Are you looking for a technical technology manager? Are you looking for someone who grew up in the chops of software development, knows all of the full delivery life cycle, or are you looking for someone who's more project focused? If your job description isn't conveying those skills or that type of clarification in the job description, you're not gonna get the right person... So we're looking at how the words are actually formed. When you're hiring for a technology manager, what does that mean? Are you looking for a technical technology manager? Are you looking for someone who grew up in the chops of software development, knows all of the full delivery life cycle, or are you looking for someone who's more project focused? If your job description isn't conveying those skills or that type of clarification in the job description, you're not gonna get the right person. You might get lucky.  But when you're hiring at scale, you know you can't do that time and time again.  Brian Jackson, Talent Acquisition Consultant, Southwest Airlines We're Only Human -- Episode 166 How can employers use the data from the larger labor market to make decisions on key skills, strategic workforce planning, and other human capital activities?  In this episode, Ben talks with Brian Jackson of Southwest Airlines on that exact topic, diving into data sources, how to translate insights, and more. Talent leaders that have considered exploring the new era of talent intelligence will learn Brian's thinking on the topic and how he supports his team with external labor data from beyond the four walls of the organization.  Show Notes Connect with Brian on LinkedIn Want to see our latest and ongoing research? We post all of it here.  Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates So we're looking at how the words are actually formed. When you're hiring for a technology manager, what does that mean? Are you looking for a technical technology manager? Are you looking for someone who grew up in the chops of software development, knows all of the full delivery life cycle, or are you looking for someone who's more project focused? If your job description isn't conveying those skills or that type of clarification in the job description, you're not gonna get the right person. You might get lucky.  But when you're hiring at scale, you know you can't do that time and time again. 

Brian Jackson, Talent Acquisition Consultant, Southwest Airlines

We're Only Human -- Episode 166

How can employers use the data from the larger labor market to make decisions on key skills, strategic workforce planning, and other human capital activities? 

In this episode, Ben talks with Brian Jackson of Southwest Airlines on that exact topic, diving into data sources, how to translate insights, and more. Talent leaders that have considered exploring the new era of talent intelligence will learn Brian's thinking on the topic and how he supports his team with external labor data from beyond the four walls of the organization. 

Show Notes


]]> 2133 no Skills, Potential, and Work Insights from Heidi Perloff of The Estée Lauder Companies " I do think that there is so much hidden talent inside our organizations, and we don't even realize it.  How do you find that? How do you leverage that? How do you build and develop that? This is what I find so interesting about the skills conversation. Everything that we've just been talking, about the potential and impact for any one of us is huge." Heidi Perloff, SVP, Global HR Strategic Initiatives and Delivery Solutions at The Estée Lauder Companies Inc. We're Only Human - Episode 165 Think about yourself and your work for a moment. Does your job title capture everything you are capable of doing, or does it just highlight a small subset of your skills that make you who you are?  In this episode of We're Only Human, Ben talks with Heidi Perloff from The Estee Lauder Companies about the importance of knowing our people, understanding our own talents and passions, and how to bring those together in the workplace.  Show NotesShow Notes Connect with Heidi Want to see our latest and ongoing research? We post all of it here.  Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates Wed, 04 Oct 2023 16:09:57 -0000 Skills, Potential, and Work Insights from Heidi Perloff of The Estée Lauder Companies full 533 WRKdefined Podcast Network " I do think that there is so much hidden talent inside our organizations, and we don't even realize it. How do you find that? How do you leverage that? How do you build and develop that? This is what I find so interesting about the skills conversation. Everything that we've just been talking, about the potential and impact for any one of us is huge." Heidi Perloff, SVP, Global HR Strategic Initiatives and Delivery Solutions at The Estée Lauder Companies Inc. We're Only Human - Episode ... " I do think that there is so much hidden talent inside our organizations, and we don't even realize it.  How do you find that? How do you leverage that? How do you build and develop that? This is what I find so interesting about the skills conversation. Everything that we've just been talking, about the potential and impact for any one of us is huge." Heidi Perloff, SVP, Global HR Strategic Initiatives and Delivery Solutions at The Estée Lauder Companies Inc. We're Only Human - Episode 165 Think about yourself and your work for a moment. Does your job title capture everything you are capable of doing, or does it just highlight a small subset of your skills that make you who you are?  In this episode of We're Only Human, Ben talks with Heidi Perloff from The Estee Lauder Companies about the importance of knowing our people, understanding our own talents and passions, and how to bring those together in the workplace.  Show NotesShow Notes Connect with Heidi Want to see our latest and ongoing research? We post all of it here.  Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates " I do think that there is so much hidden talent inside our organizations, and we don't even realize it.  How do you find that? How do you leverage that? How do you build and develop that? This is what I find so interesting about the skills conversation. Everything that we've just been talking, about the potential and impact for any one of us is huge."

Heidi Perloff, SVP, Global HR Strategic Initiatives and Delivery Solutions at The Estée Lauder Companies Inc.

We're Only Human - Episode 165

Think about yourself and your work for a moment. Does your job title capture everything you are capable of doing, or does it just highlight a small subset of your skills that make you who you are? 

In this episode of We're Only Human, Ben talks with Heidi Perloff from The Estee Lauder Companies about the importance of knowing our people, understanding our own talents and passions, and how to bring those together in the workplace. 

Show NotesShow Notes


]]> 1813 no How to Skip 1,500 Interviews and Increase Quality of Hire And so that doesn't happen overnight. But over time, as people bought into it and we started to see over the course of one year, we gave the business back 1500 interviews. Imagine the extra time that was available for our product managers. They could do their job, and then when the quality of hire goes up with that, you start to get this [positive] cycle. You've now made a better hire, and because you started with listening, there's a high probability that [they're] gonna be successful and stay longer. Lance Sapera, Former VP Talent Acquisition, Talend We're Only Human -- Episode 164 How do you structure talent acquisition teams to support business growth? Did you know that the best approach isn't to use a very lean team and overwork them? That's the perspective of today's guest, Lance Sapera, who has supported multiple organizations through rapid growth as a talent acquisition executive. The insights he offers are a roadmap to smarter, more effective hiring practices. As the title indicates, Lance shares one change to TA processes that led to 1,500 fewer interviews AND a stronger quality of hire at the same time, which is virtually unheard of.  Grab your notepad. This is a great episode and you should have some excellent takeaways.  Show Notes Connect with Lance Thanks to Lever for connecting us with Lance! Want to see the upcoming research Ben mentioned in the intro? We post all of it here.  Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates Mon, 28 Aug 2023 18:27:24 -0000 How to Skip 1,500 Interviews and Increase Quality of Hire full 532 WRKdefined Podcast Network And so that doesn't happen overnight. But over time, as people bought into it and we started to see over the course of one year, we gave the business back 1500 interviews. Imagine the extra time that was available for our product managers. They could do their job, and then when the quality of hire goes up with that, you start to get this [positive] cycle. You've now made a better hire, and because you started with listening, there's a high probability that [they're] gonna be successful and st... And so that doesn't happen overnight. But over time, as people bought into it and we started to see over the course of one year, we gave the business back 1500 interviews. Imagine the extra time that was available for our product managers. They could do their job, and then when the quality of hire goes up with that, you start to get this [positive] cycle. You've now made a better hire, and because you started with listening, there's a high probability that [they're] gonna be successful and stay longer. Lance Sapera, Former VP Talent Acquisition, Talend We're Only Human -- Episode 164 How do you structure talent acquisition teams to support business growth? Did you know that the best approach isn't to use a very lean team and overwork them? That's the perspective of today's guest, Lance Sapera, who has supported multiple organizations through rapid growth as a talent acquisition executive. The insights he offers are a roadmap to smarter, more effective hiring practices. As the title indicates, Lance shares one change to TA processes that led to 1,500 fewer interviews AND a stronger quality of hire at the same time, which is virtually unheard of.  Grab your notepad. This is a great episode and you should have some excellent takeaways.  Show Notes Connect with Lance Thanks to Lever for connecting us with Lance! Want to see the upcoming research Ben mentioned in the intro? We post all of it here.  Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates And so that doesn't happen overnight. But over time, as people bought into it and we started to see over the course of one year, we gave the business back 1500 interviews. Imagine the extra time that was available for our product managers. They could do their job, and then when the quality of hire goes up with that, you start to get this [positive] cycle. You've now made a better hire, and because you started with listening, there's a high probability that [they're] gonna be successful and stay longer.

Lance Sapera, Former VP Talent Acquisition, Talend

We're Only Human -- Episode 164

How do you structure talent acquisition teams to support business growth?

Did you know that the best approach isn't to use a very lean team and overwork them? That's the perspective of today's guest, Lance Sapera, who has supported multiple organizations through rapid growth as a talent acquisition executive. The insights he offers are a roadmap to smarter, more effective hiring practices.

As the title indicates, Lance shares one change to TA processes that led to 1,500 fewer interviews AND a stronger quality of hire at the same time, which is virtually unheard of. 

Grab your notepad. This is a great episode and you should have some excellent takeaways. 

Show Notes


]]> 1972 no Can HR Really Work Remotely? How Eco’s Head of People Does It I'm really excited we are a fully remote organization. It's why I get to do the work I do from Hawaii. It does mean I have really early mornings, so be aware of what you're signing up for, but I get to work fully remote. In supporting fully remote organizations, we have to be incredibly intentional about the culture and the way we work. Diana Brown, Head of People, Eco We're Only Human -- Episode 163 Working remote. It's a polarizing topic overall, but perhaps even more so when it comes to HR positions. Should HR be in the office, or is it okay if People professionals work remotely? In this episode, Ben talks with Diana Brown of Eco about how she and her team manage the remote/distributed aspects of creating a connected, employee-focused culture through intentional design, communications, and more.  Show Notes Connect with Diana Thanks to Goody for connecting us with Diana! Check out our show archives and sign up for updates so you don't miss an episode goody ongoody.com https://www.ongoody.com/business See the show archives and sign up for episode updates Fri, 04 Aug 2023 12:07:27 -0000 Can HR Really Work Remotely? How Eco’s Head of People Does It full 531 WRKdefined Podcast Network I'm really excited we are a fully remote organization. It's why I get to do the work I do from Hawaii. It does mean I have really early mornings, so be aware of what you're signing up for, but I get to work fully remote. In supporting fully remote organizations, we have to be incredibly intentional about the culture and the way we work. Diana Brown, Head of People, Eco We're Only Human -- Episode 163 Working remote. It's a polarizing topic overall, but perhaps even more so when it comes to HR... I'm really excited we are a fully remote organization. It's why I get to do the work I do from Hawaii. It does mean I have really early mornings, so be aware of what you're signing up for, but I get to work fully remote. In supporting fully remote organizations, we have to be incredibly intentional about the culture and the way we work. Diana Brown, Head of People, Eco We're Only Human -- Episode 163 Working remote. It's a polarizing topic overall, but perhaps even more so when it comes to HR positions. Should HR be in the office, or is it okay if People professionals work remotely? In this episode, Ben talks with Diana Brown of Eco about how she and her team manage the remote/distributed aspects of creating a connected, employee-focused culture through intentional design, communications, and more.  Show Notes Connect with Diana Thanks to Goody for connecting us with Diana! Check out our show archives and sign up for updates so you don't miss an episode goody ongoody.com https://www.ongoody.com/business See the show archives and sign up for episode updates I'm really excited we are a fully remote organization. It's why I get to do the work I do from Hawaii. It does mean I have really early mornings, so be aware of what you're signing up for, but I get to work fully remote. In supporting fully remote organizations, we have to be incredibly intentional about the culture and the way we work.

Diana Brown, Head of People, Eco

We're Only Human -- Episode 163

Working remote. It's a polarizing topic overall, but perhaps even more so when it comes to HR positions. Should HR be in the office, or is it okay if People professionals work remotely?

In this episode, Ben talks with Diana Brown of Eco about how she and her team manage the remote/distributed aspects of creating a connected, employee-focused culture through intentional design, communications, and more. 

Show Notes

goody ongoody.com https://www.ongoody.com/business


]]> 1467 no 3 People Leaders Share Frontline Employee Engagement Secrets "One of the things that a lot of our industry struggled with was trying to regulate employees and not let them have their phone in their hand, but we actually encourage it. We ask them to help us do TikToks. Everybody gets involved. It really brings in a sense of camaraderie. We're not constantly saying, 'Get off your phone. Get off your phone. Get off your phone.' We're encouraging them: get on your phone, take the pictures, take the videos, promote the brand." Michele Corkins, Senior Manager, People Solutions, Hawaiian Bros Island Grill We're Only Human -- Episode 162 Think about this research stat: One out of every two frontline workers thinks they aren't treated equitably with corporate staff. In our 2022 Frontline Worker Study that covered thousands of frontline staff around the world, we found so many different insights that are helpful for understanding how to build an employee experience that supports, connects, and engages these critical employees. Today's podcast episode is a replay of a conversation between Ben and three HR leaders at frontline employers: Michele Corkins of Hawaiian Bros Island Grill Gemma Elay of Hawksmoor Ana Ledesma of Just Salad Listen in to hear what tools they use to support their people, what resources they think are more relevant to frontline staff, and more. Thanks to Harri for connecting us! Show Notes Check out the frontline research report with additional takeaways Thanks to Harri, one of the world's leading platforms for supporting frontline employers, for hosting the conversation with Michele, Gemma, and Ana! Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates Mon, 17 Jul 2023 12:11:22 -0000 3 People Leaders Share Frontline Employee Engagement Secrets full 530 WRKdefined Podcast Network "One of the things that a lot of our industry struggled with was trying to regulate employees and not let them have their phone in their hand, but we actually encourage it. We ask them to help us do TikToks. Everybody gets involved. It really brings in a sense of camaraderie. We're not constantly saying, 'Get off your phone. Get off your phone. Get off your phone.' We're encouraging them: get on your phone, take the pictures, take the videos, promote the brand." Michele Corkins, Senior Manage... "One of the things that a lot of our industry struggled with was trying to regulate employees and not let them have their phone in their hand, but we actually encourage it. We ask them to help us do TikToks. Everybody gets involved. It really brings in a sense of camaraderie. We're not constantly saying, 'Get off your phone. Get off your phone. Get off your phone.' We're encouraging them: get on your phone, take the pictures, take the videos, promote the brand." Michele Corkins, Senior Manager, People Solutions, Hawaiian Bros Island Grill We're Only Human -- Episode 162 Think about this research stat: One out of every two frontline workers thinks they aren't treated equitably with corporate staff. In our 2022 Frontline Worker Study that covered thousands of frontline staff around the world, we found so many different insights that are helpful for understanding how to build an employee experience that supports, connects, and engages these critical employees. Today's podcast episode is a replay of a conversation between Ben and three HR leaders at frontline employers: Michele Corkins of Hawaiian Bros Island Grill Gemma Elay of Hawksmoor Ana Ledesma of Just Salad Listen in to hear what tools they use to support their people, what resources they think are more relevant to frontline staff, and more. Thanks to Harri for connecting us! Show Notes Check out the frontline research report with additional takeaways Thanks to Harri, one of the world's leading platforms for supporting frontline employers, for hosting the conversation with Michele, Gemma, and Ana! Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates "One of the things that a lot of our industry struggled with was trying to regulate employees and not let them have their phone in their hand, but we actually encourage it. We ask them to help us do TikToks. Everybody gets involved. It really brings in a sense of camaraderie. We're not constantly saying, 'Get off your phone. Get off your phone. Get off your phone.' We're encouraging them: get on your phone, take the pictures, take the videos, promote the brand."

Michele Corkins, Senior Manager, People Solutions, Hawaiian Bros Island Grill

We're Only Human -- Episode 162

Think about this research stat: One out of every two frontline workers thinks they aren't treated equitably with corporate staff. In our 2022 Frontline Worker Study that covered thousands of frontline staff around the world, we found so many different insights that are helpful for understanding how to build an employee experience that supports, connects, and engages these critical employees. Today's podcast episode is a replay of a conversation between Ben and three HR leaders at frontline employers:

  • Michele Corkins of Hawaiian Bros Island Grill
  • Gemma Elay of Hawksmoor
  • Ana Ledesma of Just Salad

Listen in to hear what tools they use to support their people, what resources they think are more relevant to frontline staff, and more. Thanks to Harri for connecting us!

Show Notes


]]> 3056 no Listening to the Needs of 1700 People at Once at Getty Images "We have 1700 people at our company. That's 1700 different opinions, needs, journeys. So at Getty Images we create and we measure and we monitor engagement opportunities to strengthen a work culture where people belong and they can do their best work." Marie Potter, Senior Director, Culture & Development, Getty Images We're Only Human -- Episode 161   Defining the problem is a big step towards finding a solution. But what do you do when the problem or challenge is so broad and varied that it's hard to pinpoint what solution might work? That's the difficulty that arises daily for HR leaders looking at how to support the needs of every person in the workforce. In this episode of We're Only Human, Ben talks with Marie Potter from Getty Images about how she and her team are able to listen, identify, and support the needs of their workforce at scale.  Show Notes Connect with Marie on LinkedIn Thanks to Quantum Workplace for the connection/introduction to Marie Learn more about HR Summer School and check out the 2023 replay free! Check out our show archives and sign up for updates so you don't miss an episode   See the show archives and sign up for episode updates Thu, 06 Jul 2023 15:05:33 -0000 Listening to the Needs of 1700 People at Once at Getty Images full 529 WRKdefined Podcast Network "We have 1700 people at our company. That's 1700 different opinions, needs, journeys. So at Getty Images we create and we measure and we monitor engagement opportunities to strengthen a work culture where people belong and they can do their best work." Marie Potter, Senior Director, Culture & Development, Getty Images We're Only Human -- Episode 161 Defining the problem is a big step towards finding a solution. But what do you do when the problem or challenge is so broad and v... "We have 1700 people at our company. That's 1700 different opinions, needs, journeys. So at Getty Images we create and we measure and we monitor engagement opportunities to strengthen a work culture where people belong and they can do their best work." Marie Potter, Senior Director, Culture & Development, Getty Images We're Only Human -- Episode 161   Defining the problem is a big step towards finding a solution. But what do you do when the problem or challenge is so broad and varied that it's hard to pinpoint what solution might work? That's the difficulty that arises daily for HR leaders looking at how to support the needs of every person in the workforce. In this episode of We're Only Human, Ben talks with Marie Potter from Getty Images about how she and her team are able to listen, identify, and support the needs of their workforce at scale.  Show Notes Connect with Marie on LinkedIn Thanks to Quantum Workplace for the connection/introduction to Marie Learn more about HR Summer School and check out the 2023 replay free! Check out our show archives and sign up for updates so you don't miss an episode   See the show archives and sign up for episode updates "We have 1700 people at our company. That's 1700 different opinions, needs, journeys. So at Getty Images we create and we measure and we monitor engagement opportunities to strengthen a work culture where people belong and they can do their best work."

Marie Potter, Senior Director, Culture & Development, Getty Images

We're Only Human -- Episode 161

 

Defining the problem is a big step towards finding a solution. But what do you do when the problem or challenge is so broad and varied that it's hard to pinpoint what solution might work? That's the difficulty that arises daily for HR leaders looking at how to support the needs of every person in the workforce. In this episode of We're Only Human, Ben talks with Marie Potter from Getty Images about how she and her team are able to listen, identify, and support the needs of their workforce at scale. 

Show Notes

 


]]> 1338 no Case Study: How to Automate Hundreds of Hours of Onboarding Tasks "I was deleting 24 Google Calendar placeholders one day and manually copy/pasting new hire email addresses into the 17 ones we were going to keep. It was at least 30 minutes of hundreds of just mindless clicks. And I said, wait a minute. I'm gonna figure out how to do this [better]. So I looked at our Google Calendar integration, saw that I could both delete calendar events and add participants to calendar events. It worked so well. I took hundreds of clicks down to two clicks to complete those two actions, which is huge for me. And then I said, what else can I automate? So I just kept going from there."  Ashley Priebe Brown, Onboarding Manager, Zapier We're Only Human -- Episode 160 Onboarding is one of the most critical moments in the employee experience. The latest data from Lighthouse Research & Advisory shows that two out of three new hires know if they will stay at a company within the first week on the job. But that's not all. There are so many transactional, repetitive tasks that it's easy to get bogged down as an HR leader. In this episode of We're Only Human, Ashley Priebe Brown from Zapier talks about how she automated hundreds of hours of onboarding tasks, minimizing busy work and maximizing impact on their new hire cohorts. If you are looking for ideas on how to streamline your onboarding and make it more relevant and useful, this episode is for you.  Show Notes Connect with Ashley on LinkedIn Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates Wed, 21 Jun 2023 15:04:00 -0000 Case Study: How to Automate Hundreds of Hours of Onboarding Tasks full 528 WRKdefined Podcast Network "I was deleting 24 Google Calendar placeholders one day and manually copy/pasting new hire email addresses into the 17 ones we were going to keep. It was at least 30 minutes of hundreds of just mindless clicks. And I said, wait a minute. I'm gonna figure out how to do this [better]. So I looked at our Google Calendar integration, saw that I could both delete calendar events and add participants to calendar events. It worked so well. I took hundreds of clicks down to two clicks to complete tho... "I was deleting 24 Google Calendar placeholders one day and manually copy/pasting new hire email addresses into the 17 ones we were going to keep. It was at least 30 minutes of hundreds of just mindless clicks. And I said, wait a minute. I'm gonna figure out how to do this [better]. So I looked at our Google Calendar integration, saw that I could both delete calendar events and add participants to calendar events. It worked so well. I took hundreds of clicks down to two clicks to complete those two actions, which is huge for me. And then I said, what else can I automate? So I just kept going from there."  Ashley Priebe Brown, Onboarding Manager, Zapier We're Only Human -- Episode 160 Onboarding is one of the most critical moments in the employee experience. The latest data from Lighthouse Research & Advisory shows that two out of three new hires know if they will stay at a company within the first week on the job. But that's not all. There are so many transactional, repetitive tasks that it's easy to get bogged down as an HR leader. In this episode of We're Only Human, Ashley Priebe Brown from Zapier talks about how she automated hundreds of hours of onboarding tasks, minimizing busy work and maximizing impact on their new hire cohorts. If you are looking for ideas on how to streamline your onboarding and make it more relevant and useful, this episode is for you.  Show Notes Connect with Ashley on LinkedIn Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates "I was deleting 24 Google Calendar placeholders one day and manually copy/pasting new hire email addresses into the 17 ones we were going to keep. It was at least 30 minutes of hundreds of just mindless clicks. And I said, wait a minute. I'm gonna figure out how to do this [better]. So I looked at our Google Calendar integration, saw that I could both delete calendar events and add participants to calendar events. It worked so well. I took hundreds of clicks down to two clicks to complete those two actions, which is huge for me. And then I said, what else can I automate? So I just kept going from there." 

Ashley Priebe Brown, Onboarding Manager, Zapier

We're Only Human -- Episode 160

Onboarding is one of the most critical moments in the employee experience. The latest data from Lighthouse Research & Advisory shows that two out of three new hires know if they will stay at a company within the first week on the job. But that's not all. There are so many transactional, repetitive tasks that it's easy to get bogged down as an HR leader. In this episode of We're Only Human, Ashley Priebe Brown from Zapier talks about how she automated hundreds of hours of onboarding tasks, minimizing busy work and maximizing impact on their new hire cohorts. If you are looking for ideas on how to streamline your onboarding and make it more relevant and useful, this episode is for you. 

Show Notes


]]> 2699 no Talent Intelligence is the Future of Hiring "If I had to put a bet on the future, where we're headed is about understanding potential future performance and what drives and drains people. I think that's really where I see TA going longer term. We've seen success around using some of that psychometric data to really upskill folks into engineers that wouldn't not necessarily have been on technical paths. So business analysts, old school project managers, and those technical analyst folks... Finding the ones that are really well suited to engineering thought and then upskilling them on the actual technology themselves." Travis Windling, Director Talent Acquisition Strategy & Insights, RBC We're Only Human -- Episode 159 Hiring has changed tremendously in recent years, and one thing is for certain: things haven't settled down yet. As Travis Windling believes, there are going to be big shifts in how employers understand and predict performance for both external and internal candidates. A big part of hiring well is predictability and quality, and unfortunately resumes just don't get the job done there. In this episode Ben and Travis talk about data, analytics, hiring decisions, and more. Show Notes Connect with Travis on LinkedIn Check out our show archives and sign up for updates so you don't miss an episode       See the show archives and sign up for episode updates Mon, 12 Jun 2023 18:47:56 -0000 Talent Intelligence is the Future of Hiring full 527 WRKdefined Podcast Network "If I had to put a bet on the future, where we're headed is about understanding potential future performance and what drives and drains people. I think that's really where I see TA going longer term. We've seen success around using some of that psychometric data to really upskill folks into engineers that wouldn't not necessarily have been on technical paths. So business analysts, old school project managers, and those technical analyst folks... Finding the ones that are really well suited to... "If I had to put a bet on the future, where we're headed is about understanding potential future performance and what drives and drains people. I think that's really where I see TA going longer term. We've seen success around using some of that psychometric data to really upskill folks into engineers that wouldn't not necessarily have been on technical paths. So business analysts, old school project managers, and those technical analyst folks... Finding the ones that are really well suited to engineering thought and then upskilling them on the actual technology themselves." Travis Windling, Director Talent Acquisition Strategy & Insights, RBC We're Only Human -- Episode 159 Hiring has changed tremendously in recent years, and one thing is for certain: things haven't settled down yet. As Travis Windling believes, there are going to be big shifts in how employers understand and predict performance for both external and internal candidates. A big part of hiring well is predictability and quality, and unfortunately resumes just don't get the job done there. In this episode Ben and Travis talk about data, analytics, hiring decisions, and more. Show Notes Connect with Travis on LinkedIn Check out our show archives and sign up for updates so you don't miss an episode       See the show archives and sign up for episode updates "If I had to put a bet on the future, where we're headed is about understanding potential future performance and what drives and drains people. I think that's really where I see TA going longer term. We've seen success around using some of that psychometric data to really upskill folks into engineers that wouldn't not necessarily have been on technical paths. So business analysts, old school project managers, and those technical analyst folks... Finding the ones that are really well suited to engineering thought and then upskilling them on the actual technology themselves."

Travis Windling, Director Talent Acquisition Strategy & Insights, RBC

We're Only Human -- Episode 159

Hiring has changed tremendously in recent years, and one thing is for certain: things haven't settled down yet. As Travis Windling believes, there are going to be big shifts in how employers understand and predict performance for both external and internal candidates. A big part of hiring well is predictability and quality, and unfortunately resumes just don't get the job done there. In this episode Ben and Travis talk about data, analytics, hiring decisions, and more.

Show Notes

 

 

 


]]> 1427 no Recruitment Process Outsourcing Research: Value and Impact "And speaking of changing expectations and what's socially acceptable, this challenge of ghosting is going through the roof, and I've got bad news for you. It's gonna get worse. When we look at the data on ghosting, we see that it's actually age correlated. So someone who is 25 is more likely than someone who's 35, who's more likely someone who's 45, and so on. So the people who are 55 years old and older in the workplace are the least likely to ghost an employer.  And guess what? They're gonna steadily age out. And the ones who are doing it the most are gonna continue aging into the workforce." Ben Eubanks, Chief Research Officer, Lighthouse Research & AdvisoryExcerpt from 2022 RPO Association Conference Keynote   We're Only Human -- Episode 158   In this rare solo episode, Ben shares a short portion of his 2022 keynote address at the Recruitment Process Outsourcing Association Annual Conference in Chicago, unveiling some brand new research on how employers value RPO relationships, what gaps exist, and more.  To learn more about the conference: https://www.rpoassociation.org/event-5062642  To see the full RPO research report: https://rpoassociation.org/2022-RPO-Research-Report/ Learn more about the RPOA: https://rpoassociation.org/  See the show archives and sign up for episode updates Tue, 23 May 2023 14:54:23 -0000 Recruitment Process Outsourcing Research: Value and Impact full 526 WRKdefined Podcast Network "And speaking of changing expectations and what's socially acceptable, this challenge of ghosting is going through the roof, and I've got bad news for you. It's gonna get worse. When we look at the data on ghosting, we see that it's actually age correlated. So someone who is 25 is more likely than someone who's 35, who's more likely someone who's 45, and so on. So the people who are 55 years old and older in the workplace are the least likely to ghost an employer. And guess what? They... "And speaking of changing expectations and what's socially acceptable, this challenge of ghosting is going through the roof, and I've got bad news for you. It's gonna get worse. When we look at the data on ghosting, we see that it's actually age correlated. So someone who is 25 is more likely than someone who's 35, who's more likely someone who's 45, and so on. So the people who are 55 years old and older in the workplace are the least likely to ghost an employer.  And guess what? They're gonna steadily age out. And the ones who are doing it the most are gonna continue aging into the workforce." Ben Eubanks, Chief Research Officer, Lighthouse Research & AdvisoryExcerpt from 2022 RPO Association Conference Keynote   We're Only Human -- Episode 158   In this rare solo episode, Ben shares a short portion of his 2022 keynote address at the Recruitment Process Outsourcing Association Annual Conference in Chicago, unveiling some brand new research on how employers value RPO relationships, what gaps exist, and more.  To learn more about the conference: https://www.rpoassociation.org/event-5062642  To see the full RPO research report: https://rpoassociation.org/2022-RPO-Research-Report/ Learn more about the RPOA: https://rpoassociation.org/  See the show archives and sign up for episode updates "And speaking of changing expectations and what's socially acceptable, this challenge of ghosting is going through the roof, and I've got bad news for you.

It's gonna get worse.

When we look at the data on ghosting, we see that it's actually age correlated. So someone who is 25 is more likely than someone who's 35, who's more likely someone who's 45, and so on. So the people who are 55 years old and older in the workplace are the least likely to ghost an employer. 

And guess what? They're gonna steadily age out. And the ones who are doing it the most are gonna continue aging into the workforce."

Ben Eubanks, Chief Research Officer, Lighthouse Research & AdvisoryExcerpt from 2022 RPO Association Conference Keynote

 

We're Only Human -- Episode 158

 

In this rare solo episode, Ben shares a short portion of his 2022 keynote address at the Recruitment Process Outsourcing Association Annual Conference in Chicago, unveiling some brand new research on how employers value RPO relationships, what gaps exist, and more. 


]]> 1347 no From Talent Transformation to L&D Fundamentals with Mike Trusty of Fannie Mae "It's a big differentiator. And I think the organizations that figure it out--the organizations that get it right--are the ones that are gonna be able to attract people. And I think organizations that don't are gonna have more of a struggle because that becomes more important as we think about just making conscious choices: how do we wanna spend our days? How do we wanna spend our working lives and what do we want to accomplish? Mike Trusty, VP of Talent and Learning, Fannie Mae We're Only Human -- Episode 157   Digital transformation isn't a new concept, but it's always interesting to hear how different employers approach the process, the challenge, and most importantly, the people side of the equation. In this episode of We're Only Human, Ben Eubanks interviews Mike Trusty from Fannie Mae about his perspective on the organization's transformation journey and what lessons it holds for other leaders on similar paths. Spoiler alert: Mike's big recommendation: hold off on the flash and focus on the substance. The nuts and bolts. The key fundamentals. Without that foundation, most efforts will not succeed long-term. Want more? Dive into this episode and take notes!   Show Notes Connect with Mike on LinkedIn Check out HR Summer School, our biggest virtual livestream event of the year! Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates Mon, 17 Apr 2023 17:59:07 -0000 From Talent Transformation to L&D Fundamentals with Mike Trusty of Fannie Mae full 525 WRKdefined Podcast Network "It's a big differentiator. And I think the organizations that figure it out--the organizations that get it right--are the ones that are gonna be able to attract people. And I think organizations that don't are gonna have more of a struggle because that becomes more important as we think about just making conscious choices: how do we wanna spend our days? How do we wanna spend our working lives and what do we want to accomplish? Mike Trusty, VP of Talent and Learning, Fannie Mae We're Only Hu... "It's a big differentiator. And I think the organizations that figure it out--the organizations that get it right--are the ones that are gonna be able to attract people. And I think organizations that don't are gonna have more of a struggle because that becomes more important as we think about just making conscious choices: how do we wanna spend our days? How do we wanna spend our working lives and what do we want to accomplish? Mike Trusty, VP of Talent and Learning, Fannie Mae We're Only Human -- Episode 157   Digital transformation isn't a new concept, but it's always interesting to hear how different employers approach the process, the challenge, and most importantly, the people side of the equation. In this episode of We're Only Human, Ben Eubanks interviews Mike Trusty from Fannie Mae about his perspective on the organization's transformation journey and what lessons it holds for other leaders on similar paths. Spoiler alert: Mike's big recommendation: hold off on the flash and focus on the substance. The nuts and bolts. The key fundamentals. Without that foundation, most efforts will not succeed long-term. Want more? Dive into this episode and take notes!   Show Notes Connect with Mike on LinkedIn Check out HR Summer School, our biggest virtual livestream event of the year! Check out our show archives and sign up for updates so you don't miss an episode See the show archives and sign up for episode updates "It's a big differentiator. And I think the organizations that figure it out--the organizations that get it right--are the ones that are gonna be able to attract people. And I think organizations that don't are gonna have more of a struggle because that becomes more important as we think about just making conscious choices: how do we wanna spend our days? How do we wanna spend our working lives and what do we want to accomplish?

Mike Trusty, VP of Talent and Learning, Fannie Mae

We're Only Human -- Episode 157

 

Digital transformation isn't a new concept, but it's always interesting to hear how different employers approach the process, the challenge, and most importantly, the people side of the equation. In this episode of We're Only Human, Ben Eubanks interviews Mike Trusty from Fannie Mae about his perspective on the organization's transformation journey and what lessons it holds for other leaders on similar paths. Spoiler alert: Mike's big recommendation: hold off on the flash and focus on the substance. The nuts and bolts. The key fundamentals. Without that foundation, most efforts will not succeed long-term. Want more? Dive into this episode and take notes!

 

Show Notes


]]> 1859 no When Training Isn’t the Answer with Delta Dental’s Head of Learning There's certainly the opportunity cost that comes with assigning someone from your learning team or frankly finding anybody to work on this if it's not gonna fix the problem. There's also the frustration that comes with that. I've experienced that personally and as a leader of learning professionals. It is really frustrating to spend your time and effort doing something that you think is not gonna work. Ben Sieke, Director of Talent Development and Learning, Delta Dental We're Only Human -- Episode 156 When training is the answer to a problem, it can improve performance, satisfaction, and results.  When it's not the answer, it just increases frustration, drives down motivation, and increases unnecessary costs.  In today's episode of We're Only Human, Ben talks with Ben Sieke from Delta Dental about when issues are training problems and when they aren't. More importantly, Sieke shares insights as a learning executive for how to adapt and respond to the situations in a positive, productive way. If you've ever been told "it's a training problem" and weren't sure that assessment was correct, this episode is for you.  Note: This episode is a replay from HR Summer School 2022. HRSS 2023 is now open for registration. Show Notes Connect with Ben on LinkedIn Check out our show archives and sign up for updates so you don't miss an episode   See the show archives and sign up for episode updates Tue, 07 Mar 2023 14:40:56 -0000 When Training Isn’t the Answer with Delta Dental’s Head of Learning full 524 WRKdefined Podcast Network There's certainly the opportunity cost that comes with assigning someone from your learning team or frankly finding anybody to work on this if it's not gonna fix the problem. There's also the frustration that comes with that. I've experienced that personally and as a leader of learning professionals. It is really frustrating to spend your time and effort doing something that you think is not gonna work. Ben Sieke, Director of Talent Development and Learning, Delta Dental We're Only Human -- E... There's certainly the opportunity cost that comes with assigning someone from your learning team or frankly finding anybody to work on this if it's not gonna fix the problem. There's also the frustration that comes with that. I've experienced that personally and as a leader of learning professionals. It is really frustrating to spend your time and effort doing something that you think is not gonna work. Ben Sieke, Director of Talent Development and Learning, Delta Dental We're Only Human -- Episode 156 When training is the answer to a problem, it can improve performance, satisfaction, and results.  When it's not the answer, it just increases frustration, drives down motivation, and increases unnecessary costs.  In today's episode of We're Only Human, Ben talks with Ben Sieke from Delta Dental about when issues are training problems and when they aren't. More importantly, Sieke shares insights as a learning executive for how to adapt and respond to the situations in a positive, productive way. If you've ever been told "it's a training problem" and weren't sure that assessment was correct, this episode is for you.  Note: This episode is a replay from HR Summer School 2022. HRSS 2023 is now open for registration. Show Notes Connect with Ben on LinkedIn Check out our show archives and sign up for updates so you don't miss an episode   See the show archives and sign up for episode updates There's certainly the opportunity cost that comes with assigning someone from your learning team or frankly finding anybody to work on this if it's not gonna fix the problem. There's also the frustration that comes with that. I've experienced that personally and as a leader of learning professionals. It is really frustrating to spend your time and effort doing something that you think is not gonna work.

Ben Sieke, Director of Talent Development and Learning, Delta Dental

We're Only Human -- Episode 156

When training is the answer to a problem, it can improve performance, satisfaction, and results. 

When it's not the answer, it just increases frustration, drives down motivation, and increases unnecessary costs. 

In today's episode of We're Only Human, Ben talks with Ben Sieke from Delta Dental about when issues are training problems and when they aren't. More importantly, Sieke shares insights as a learning executive for how to adapt and respond to the situations in a positive, productive way. If you've ever been told "it's a training problem" and weren't sure that assessment was correct, this episode is for you. 

Note: This episode is a replay from HR Summer School 2022. HRSS 2023 is now open for registration.

Show Notes

 


]]> 1423 no How Coca Cola Europacific Exposes External Candidates to Internal Culture Champions  "So there's a massive amount of insights coming from this. We measure things like net promoter score -- we have an average NPS of around 73, which as we all know is pretty great. And a big one for me is that 41% of people we actually go on to hire actually have used the platform once or more than once. That's a really big figure to show this is actually supporting employees to apply with us and attracting them to us and being successful in getting a role with us." Lisa Brignall, Head of Talent Acquisition GB at Coca Cola Europacific Partners We're Only Human -- Episode 155 One of the things every company struggles with is sharing a realistic preview of the job with candidates. Job applicants expect recruiters and hiring managers to smooth over the rough edges, and it's tough to have a transparent and honest conversation. But Lisa Brignall and the team at Coca Cola Europacific Partners have found a way to solve for this. They actually give candidates access to employee Insiders that are empowered to talk about the culture, work conditions, and other realities of employment.  In this episode of We're Only Human, Ben and Lisa talk about the program, how it's set up, and what results and impact it has already demonstrated in a relatively short time. If your company is hiring and wants to create a more open dialogue with candidates, this episode is for you.  Show Notes Connect with Lisa on LinkedIn Check out the recruitment marketing episode with Kelby Tansey from Southwest Airlines Check out the show archives and links to subscribe on Spotify, Google, Amazon, and more See the show archives and sign up for episode updates Fri, 17 Feb 2023 06:37:09 -0000 How Coca Cola Europacific Exposes External Candidates to Internal Culture Champions full 523 WRKdefined Podcast Network  "So there's a massive amount of insights coming from this. We measure things like net promoter score -- we have an average NPS of around 73, which as we all know is pretty great. And a big one for me is that 41% of people we actually go on to hire actually have used the platform once or more than once. That's a really big figure to show this is actually supporting employees to apply with us and attracting them to us and being successful in getting a role with us." Lisa Brignall, Head of...  "So there's a massive amount of insights coming from this. We measure things like net promoter score -- we have an average NPS of around 73, which as we all know is pretty great. And a big one for me is that 41% of people we actually go on to hire actually have used the platform once or more than once. That's a really big figure to show this is actually supporting employees to apply with us and attracting them to us and being successful in getting a role with us." Lisa Brignall, Head of Talent Acquisition GB at Coca Cola Europacific Partners We're Only Human -- Episode 155 One of the things every company struggles with is sharing a realistic preview of the job with candidates. Job applicants expect recruiters and hiring managers to smooth over the rough edges, and it's tough to have a transparent and honest conversation. But Lisa Brignall and the team at Coca Cola Europacific Partners have found a way to solve for this. They actually give candidates access to employee Insiders that are empowered to talk about the culture, work conditions, and other realities of employment.  In this episode of We're Only Human, Ben and Lisa talk about the program, how it's set up, and what results and impact it has already demonstrated in a relatively short time. If your company is hiring and wants to create a more open dialogue with candidates, this episode is for you.  Show Notes Connect with Lisa on LinkedIn Check out the recruitment marketing episode with Kelby Tansey from Southwest Airlines Check out the show archives and links to subscribe on Spotify, Google, Amazon, and more See the show archives and sign up for episode updates  "So there's a massive amount of insights coming from this. We measure things like net promoter score -- we have an average NPS of around 73, which as we all know is pretty great. And a big one for me is that 41% of people we actually go on to hire actually have used the platform once or more than once. That's a really big figure to show this is actually supporting employees to apply with us and attracting them to us and being successful in getting a role with us."

Lisa Brignall, Head of Talent Acquisition GB at Coca Cola Europacific Partners

We're Only Human -- Episode 155

One of the things every company struggles with is sharing a realistic preview of the job with candidates. Job applicants expect recruiters and hiring managers to smooth over the rough edges, and it's tough to have a transparent and honest conversation. But Lisa Brignall and the team at Coca Cola Europacific Partners have found a way to solve for this. They actually give candidates access to employee Insiders that are empowered to talk about the culture, work conditions, and other realities of employment. 

In this episode of We're Only Human, Ben and Lisa talk about the program, how it's set up, and what results and impact it has already demonstrated in a relatively short time. If your company is hiring and wants to create a more open dialogue with candidates, this episode is for you. 

Show Notes


]]> 1391 no Pay Transparency and Compensation Trends with Marriott’s VP of Global Compensation  "The joke is pilots get in the plane, they read their checklist, and they take off. They push the [autopilot] button and sit back and wait for the plane to land itself. But when something goes wrong, suddenly the pilot's got to take control. And then everybody's life's in that pilot's hands. I think autopilot turned off for compensation people 18 months ago." Bryan Briscoe, VP Global Compensation at Marriott International   We're Only Human -- Episode 154   There's not a company in existence that hasn't needed to take a fresh look at compensation in the last year. The general consensus? "Wages are up." But this conversation offers a deeper look for those that really want to dig into how compensation is changing. In today's episode, Ben chats with Bryan Briscoe of Marriott International about critical trends in compensation like pay transparency requirements, how crowdsourced pay data compares to traditional salary survey data, and the biggest lesson Bryan recommends that other HR and compensation leaders follow if they want to be successful.  Show Notes Get a copy of Ben's new book Talent Scarcity, a #1 bestseller on Amazon: https://amzn.to/3XbCFw4  Connect with Bryan Briscoe: https://www.linkedin.com/in/bryan-briscoe-76584b5  Listen to our show archives: https://lhra.io/were-only-human-podcast/    See the show archives and sign up for episode updates Sat, 04 Feb 2023 10:28:28 -0000 Pay Transparency and Compensation Trends with Marriott’s VP of Global Compensation full 522 WRKdefined Podcast Network  "The joke is pilots get in the plane, they read their checklist, and they take off. They push the [autopilot] button and sit back and wait for the plane to land itself. But when something goes wrong, suddenly the pilot's got to take control. And then everybody's life's in that pilot's hands. I think autopilot turned off for compensation people 18 months ago." Bryan Briscoe, VP Global Compensation at Marriott International We're Only Human -- Episode 154 There's not a company in...  "The joke is pilots get in the plane, they read their checklist, and they take off. They push the [autopilot] button and sit back and wait for the plane to land itself. But when something goes wrong, suddenly the pilot's got to take control. And then everybody's life's in that pilot's hands. I think autopilot turned off for compensation people 18 months ago." Bryan Briscoe, VP Global Compensation at Marriott International   We're Only Human -- Episode 154   There's not a company in existence that hasn't needed to take a fresh look at compensation in the last year. The general consensus? "Wages are up." But this conversation offers a deeper look for those that really want to dig into how compensation is changing. In today's episode, Ben chats with Bryan Briscoe of Marriott International about critical trends in compensation like pay transparency requirements, how crowdsourced pay data compares to traditional salary survey data, and the biggest lesson Bryan recommends that other HR and compensation leaders follow if they want to be successful.  Show Notes Get a copy of Ben's new book Talent Scarcity, a #1 bestseller on Amazon: https://amzn.to/3XbCFw4  Connect with Bryan Briscoe: https://www.linkedin.com/in/bryan-briscoe-76584b5  Listen to our show archives: https://lhra.io/were-only-human-podcast/    See the show archives and sign up for episode updates  "The joke is pilots get in the plane, they read their checklist, and they take off. They push the [autopilot] button and sit back and wait for the plane to land itself. But when something goes wrong, suddenly the pilot's got to take control. And then everybody's life's in that pilot's hands. I think autopilot turned off for compensation people 18 months ago."

Bryan Briscoe, VP Global Compensation at Marriott International

 

We're Only Human -- Episode 154

 

There's not a company in existence that hasn't needed to take a fresh look at compensation in the last year. The general consensus? "Wages are up."

But this conversation offers a deeper look for those that really want to dig into how compensation is changing. In today's episode, Ben chats with Bryan Briscoe of Marriott International about critical trends in compensation like pay transparency requirements, how crowdsourced pay data compares to traditional salary survey data, and the biggest lesson Bryan recommends that other HR and compensation leaders follow if they want to be successful. 

Show Notes

Get a copy of Ben's new book Talent Scarcity, a #1 bestseller on Amazon: https://amzn.to/3XbCFw4 

Connect with Bryan Briscoe: https://www.linkedin.com/in/bryan-briscoe-76584b5 

Listen to our show archives: https://lhra.io/were-only-human-podcast/ 

 


]]> 2083 no New Research on the Impact of Employee Belonging We can talk about DEI and belonging in that space. We can talk about culture, but really those powerful impacts that can happen internally and externally are really dictated on the leadership. When I think of leadership, I believe leadership is an example of love, trust, and grace.  George Rogers, Chief Culture Officer, Lighthouse Research & Advisory We're Only Human -- Episode 153   There's no shortage of conversations today about DEI and the newest addition to that set of perspectives--belonging. But one of the challenges talent and DEI leaders have is making belonging more than just a buzzword or an empty phrase. To get real investment, support, and focus on this critical topic, they need a business case.  In today's episode, you'll hear from George Rogers, a new addition to the team at Lighthouse. George is going to be focusing his research on DEI, culture, leadership, performance, and engagement. In this conversation with Ben, George highlights some of the new research on belonging, such as how much it impacts someone's plans to quit their job (spoiler alert: there's a clear link!) or their intent to recommend their employer as a great place to work. If you are curious about employee belonging, this evidence-based approach will help you make it come to life within your organization.    Show Notes This is a replay of a session from our State of DEIB event held in November 2022. Get the free replay here: https://hrsummerschool.org/deib  Connect with George Rogers: https://www.linkedin.com/in/thegeorgerogers/  Listen to our show archives: https://lhra.io/were-only-human-podcast/  See the show archives and sign up for episode updates Wed, 18 Jan 2023 14:19:35 -0000 New Research on the Impact of Employee Belonging full 521 WRKdefined Podcast Network We can talk about DEI and belonging in that space. We can talk about culture, but really those powerful impacts that can happen internally and externally are really dictated on the leadership. When I think of leadership, I believe leadership is an example of love, trust, and grace. George Rogers, Chief Culture Officer, Lighthouse Research & Advisory We're Only Human -- Episode 153 There's no shortage of conversations today about DEI and the newest addition to that set of pers... We can talk about DEI and belonging in that space. We can talk about culture, but really those powerful impacts that can happen internally and externally are really dictated on the leadership. When I think of leadership, I believe leadership is an example of love, trust, and grace.  George Rogers, Chief Culture Officer, Lighthouse Research & Advisory We're Only Human -- Episode 153   There's no shortage of conversations today about DEI and the newest addition to that set of perspectives--belonging. But one of the challenges talent and DEI leaders have is making belonging more than just a buzzword or an empty phrase. To get real investment, support, and focus on this critical topic, they need a business case.  In today's episode, you'll hear from George Rogers, a new addition to the team at Lighthouse. George is going to be focusing his research on DEI, culture, leadership, performance, and engagement. In this conversation with Ben, George highlights some of the new research on belonging, such as how much it impacts someone's plans to quit their job (spoiler alert: there's a clear link!) or their intent to recommend their employer as a great place to work. If you are curious about employee belonging, this evidence-based approach will help you make it come to life within your organization.    Show Notes This is a replay of a session from our State of DEIB event held in November 2022. Get the free replay here: https://hrsummerschool.org/deib  Connect with George Rogers: https://www.linkedin.com/in/thegeorgerogers/  Listen to our show archives: https://lhra.io/were-only-human-podcast/  See the show archives and sign up for episode updates We can talk about DEI and belonging in that space. We can talk about culture, but really those powerful impacts that can happen internally and externally are really dictated on the leadership. When I think of leadership, I believe leadership is an example of love, trust, and grace. 

George Rogers, Chief Culture Officer, Lighthouse Research & Advisory

We're Only Human -- Episode 153

 

There's no shortage of conversations today about DEI and the newest addition to that set of perspectives--belonging. But one of the challenges talent and DEI leaders have is making belonging more than just a buzzword or an empty phrase. To get real investment, support, and focus on this critical topic, they need a business case. 

In today's episode, you'll hear from George Rogers, a new addition to the team at Lighthouse. George is going to be focusing his research on DEI, culture, leadership, performance, and engagement. In this conversation with Ben, George highlights some of the new research on belonging, such as how much it impacts someone's plans to quit their job (spoiler alert: there's a clear link!) or their intent to recommend their employer as a great place to work. If you are curious about employee belonging, this evidence-based approach will help you make it come to life within your organization. 

 

Show Notes

This is a replay of a session from our State of DEIB event held in November 2022. Get the free replay here: https://hrsummerschool.org/deib 

Connect with George Rogers: https://www.linkedin.com/in/thegeorgerogers/ 

Listen to our show archives: https://lhra.io/were-only-human-podcast/ 


]]> 1233 no Chief People Officer Perspective: How Persado Uses Bryq to Debias Hiring Decisions "Our main priorities right now are not unlike all people leaders. We're focused on hiring and we're focused on retention. On the hiring front, it's less about volume hiring. I think that everyone's slowing down just a little bit. With this economy we're focused on smart hiring and making sure that we're bringing in the right people for the right roles. Making sure not just to check a box or to make sure we're getting people in, but we want them to be happy in that role." Allison Lee, Chief People Officer, Persado   We're Only Human -- Episode 152   When we select candidates, bias enters the process. There's no other way to say it. But increasingly companies are using tools to help them make selection decisions based on data. In Persado's case, the company uses Bryq to help create a clear picture of what each candidate brings to the table so hiring managers can select the best fit candidate for the role, not just one that makes them feel comfortable.  As we hear from Allison Lee, Chief People Officer at Persado, this type of tool also makes internal mobility and employee career development a more structured and valuable process, turning it from a reactive challenge to a proactive opportunity.    Show Notes Connect with Allison on LinkedIn Learn more about Bryq Watch the whole replay for the State of DEIB event Check out the show archives and get free updates for new episodes   See the show archives and sign up for episode updates Mon, 12 Dec 2022 11:38:36 -0000 Chief People Officer Perspective: How Persado Uses Bryq to Debias Hiring Decisions full 520 WRKdefined Podcast Network "Our main priorities right now are not unlike all people leaders. We're focused on hiring and we're focused on retention. On the hiring front, it's less about volume hiring. I think that everyone's slowing down just a little bit. With this economy we're focused on smart hiring and making sure that we're bringing in the right people for the right roles. Making sure not just to check a box or to make sure we're getting people in, but we want them to be happy in that role." Allison Lee, Chief Pe... "Our main priorities right now are not unlike all people leaders. We're focused on hiring and we're focused on retention. On the hiring front, it's less about volume hiring. I think that everyone's slowing down just a little bit. With this economy we're focused on smart hiring and making sure that we're bringing in the right people for the right roles. Making sure not just to check a box or to make sure we're getting people in, but we want them to be happy in that role." Allison Lee, Chief People Officer, Persado   We're Only Human -- Episode 152   When we select candidates, bias enters the process. There's no other way to say it. But increasingly companies are using tools to help them make selection decisions based on data. In Persado's case, the company uses Bryq to help create a clear picture of what each candidate brings to the table so hiring managers can select the best fit candidate for the role, not just one that makes them feel comfortable.  As we hear from Allison Lee, Chief People Officer at Persado, this type of tool also makes internal mobility and employee career development a more structured and valuable process, turning it from a reactive challenge to a proactive opportunity.    Show Notes Connect with Allison on LinkedIn Learn more about Bryq Watch the whole replay for the State of DEIB event Check out the show archives and get free updates for new episodes   See the show archives and sign up for episode updates "Our main priorities right now are not unlike all people leaders. We're focused on hiring and we're focused on retention. On the hiring front, it's less about volume hiring. I think that everyone's slowing down just a little bit. With this economy we're focused on smart hiring and making sure that we're bringing in the right people for the right roles. Making sure not just to check a box or to make sure we're getting people in, but we want them to be happy in that role."

Allison Lee, Chief People Officer, Persado

 

We're Only Human -- Episode 152

 

When we select candidates, bias enters the process. There's no other way to say it. But increasingly companies are using tools to help them make selection decisions based on data. In Persado's case, the company uses Bryq to help create a clear picture of what each candidate brings to the table so hiring managers can select the best fit candidate for the role, not just one that makes them feel comfortable. 

As we hear from Allison Lee, Chief People Officer at Persado, this type of tool also makes internal mobility and employee career development a more structured and valuable process, turning it from a reactive challenge to a proactive opportunity. 

 

Show Notes

 


]]> 1531 no How Southwest Airlines Promotes Internal Career Opportunities on We’re Only Human "One of our ramp agents interacted with our CEO during one of his station visits and mentioned that he had taught himself how to code and that he was interested in technology. Our CEO was able to come back and connect him with recruiters and with our career mobility center [to] learn about a new program that we were just standing up. That employee actually moved from a ramp agent into this program, and our CEO was the one to call and make him an offer."  Kelby Tansey, Manager of Recruitment Marketing, Southwest Airlines We're Only Human -- Episode 151 Most companies put at least some thought into how they promote their jobs to candidates outside the company. But what about promoting those jobs within the organization? Research shows that two out of three workers have quit a job because of a lack of growth, but 90% of them would have stayed if they had seen a path ahead! In this episode, Ben talks with Kelby Tansey of Southwest Airlines about how the company makes positions and career choices known to its internal staff. Kelby opens the playbook on how to communicate, what to share, and why they prioritize it at Southwest. If your company is trying to get better at moving people within the business, get ready to take notes.    Show Notes Connect with Kelby on LinkedIn Watch the YouTube video Kelby mentioned on the show Check out the show archives and get free updates for new episodes See the show archives and sign up for episode updates Mon, 28 Nov 2022 14:08:33 -0000 How Southwest Airlines Promotes Internal Career Opportunities on We’re Only Human full 519 WRKdefined Podcast Network "One of our ramp agents interacted with our CEO during one of his station visits and mentioned that he had taught himself how to code and that he was interested in technology. Our CEO was able to come back and connect him with recruiters and with our career mobility center [to] learn about a new program that we were just standing up. That employee actually moved from a ramp agent into this program, and our CEO was the one to call and make him an offer." Kelby Tansey, Manager of Recruitm... "One of our ramp agents interacted with our CEO during one of his station visits and mentioned that he had taught himself how to code and that he was interested in technology. Our CEO was able to come back and connect him with recruiters and with our career mobility center [to] learn about a new program that we were just standing up. That employee actually moved from a ramp agent into this program, and our CEO was the one to call and make him an offer."  Kelby Tansey, Manager of Recruitment Marketing, Southwest Airlines We're Only Human -- Episode 151 Most companies put at least some thought into how they promote their jobs to candidates outside the company. But what about promoting those jobs within the organization? Research shows that two out of three workers have quit a job because of a lack of growth, but 90% of them would have stayed if they had seen a path ahead! In this episode, Ben talks with Kelby Tansey of Southwest Airlines about how the company makes positions and career choices known to its internal staff. Kelby opens the playbook on how to communicate, what to share, and why they prioritize it at Southwest. If your company is trying to get better at moving people within the business, get ready to take notes.    Show Notes Connect with Kelby on LinkedIn Watch the YouTube video Kelby mentioned on the show Check out the show archives and get free updates for new episodes See the show archives and sign up for episode updates "One of our ramp agents interacted with our CEO during one of his station visits and mentioned that he had taught himself how to code and that he was interested in technology. Our CEO was able to come back and connect him with recruiters and with our career mobility center [to] learn about a new program that we were just standing up. That employee actually moved from a ramp agent into this program, and our CEO was the one to call and make him an offer." 

Kelby Tansey, Manager of Recruitment Marketing, Southwest Airlines

We're Only Human -- Episode 151

Most companies put at least some thought into how they promote their jobs to candidates outside the company. But what about promoting those jobs within the organization? Research shows that two out of three workers have quit a job because of a lack of growth, but 90% of them would have stayed if they had seen a path ahead!

In this episode, Ben talks with Kelby Tansey of Southwest Airlines about how the company makes positions and career choices known to its internal staff. Kelby opens the playbook on how to communicate, what to share, and why they prioritize it at Southwest. If your company is trying to get better at moving people within the business, get ready to take notes. 

 

Show Notes


]]> 2178 no Don’t Teach Managers About Engagement: Teach Them to Be Engaging "One day he challenged me and he said, 'Listen, I want you to help our 477 store directors be great. But listen, I don't want you to go and teach them about engagement. They don't need like a history lesson. But I want you to teach them how to be engaging.' As I've navigated through various organizations, what I realized is that most organizations have the same challenges around manager performance." Kamaria Scott, Manager Enablement Expert at Accenture We're Only Human -- Episode 150   During a recent livestream event, when first-time managers was brought up as a conversation topic, multiple attendees quickly pointed out their own follies and challenges when it came to first time leadership roles.  Yet most companies still don't have a structured way to identify, select, and equip managers to be capable professionals.  In today's conversation with Kamaria Scott from Accenture, Ben and Kamaria talk about: Some of her favorite methods for helping to create more openness around manager performance enablement Supporting open dialogue with "manager circles" Carefully applying training where it needs to go instead of wielding it as a weapon. This is a powerful discussion for any organization or leader who has wondered how to create a more capable and connected manager.    Show Notes Connect with Kamaria on LinkedIn Check out the show archives and get free updates for new episodes See the show archives and sign up for episode updates Wed, 02 Nov 2022 11:17:58 -0000 Don’t Teach Managers About Engagement: Teach Them to Be Engaging full 518 WRKdefined Podcast Network "One day he challenged me and he said, 'Listen, I want you to help our 477 store directors be great. But listen, I don't want you to go and teach them about engagement. They don't need like a history lesson. But I want you to teach them how to be engaging.' As I've navigated through various organizations, what I realized is that most organizations have the same challenges around manager performance." Kamaria Scott, Manager Enablement Expert at Accenture We're Only Human -- Episode 150 ... "One day he challenged me and he said, 'Listen, I want you to help our 477 store directors be great. But listen, I don't want you to go and teach them about engagement. They don't need like a history lesson. But I want you to teach them how to be engaging.' As I've navigated through various organizations, what I realized is that most organizations have the same challenges around manager performance." Kamaria Scott, Manager Enablement Expert at Accenture We're Only Human -- Episode 150   During a recent livestream event, when first-time managers was brought up as a conversation topic, multiple attendees quickly pointed out their own follies and challenges when it came to first time leadership roles.  Yet most companies still don't have a structured way to identify, select, and equip managers to be capable professionals.  In today's conversation with Kamaria Scott from Accenture, Ben and Kamaria talk about: Some of her favorite methods for helping to create more openness around manager performance enablement Supporting open dialogue with "manager circles" Carefully applying training where it needs to go instead of wielding it as a weapon. This is a powerful discussion for any organization or leader who has wondered how to create a more capable and connected manager.    Show Notes Connect with Kamaria on LinkedIn Check out the show archives and get free updates for new episodes See the show archives and sign up for episode updates "One day he challenged me and he said, 'Listen, I want you to help our 477 store directors be great. But listen, I don't want you to go and teach them about engagement. They don't need like a history lesson. But I want you to teach them how to be engaging.' As I've navigated through various organizations, what I realized is that most organizations have the same challenges around manager performance."

Kamaria Scott, Manager Enablement Expert at Accenture

We're Only Human -- Episode 150

 

During a recent livestream event, when first-time managers was brought up as a conversation topic, multiple attendees quickly pointed out their own follies and challenges when it came to first time leadership roles. 

Yet most companies still don't have a structured way to identify, select, and equip managers to be capable professionals. 

In today's conversation with Kamaria Scott from Accenture, Ben and Kamaria talk about:

  • Some of her favorite methods for helping to create more openness around manager performance enablement
  • Supporting open dialogue with "manager circles"
  • Carefully applying training where it needs to go instead of wielding it as a weapon.

This is a powerful discussion for any organization or leader who has wondered how to create a more capable and connected manager. 

 

Show Notes


]]> 2400 no This RPO Firm Hires Thousands of People a Year-Here’s How Hiring is Changing "What I've seen over the last six to 12 months is that companies are literally craving this information to understand: are they still competitive? Because they've made so many moves, whether it was with pay or benefits, they want to understand where they stack as it relates to their competition."  Terry Terhark, Founder and CEO, NXTThing RPO We're Only Human -- Episode 149 If you want to be an Olympian, you'd look at what Olympians do and learn from their approach. If you want to achieve that same world-class level of success in hiring, you should look at what world-class organizations are doing in hiring.  NXTThing RPO is a recruitment process outsourcing partner for innovative companies that desire support in their hiring operations. The leader of NXTThing is Terry Terhark, a veritable legend in the RPO industry and a wealth of information about what creates successful hiring outcomes.  In today's discussion, Ben talks with Terry about how hiring is evolving, what's next for the economy, and how cultural alignment between employers and service providers plays a role in success of outsourcing relationships.  Show Notes Connect with Terry on LinkedIn See the report on how the modern candidate is evolving Check out the show archives and get free updates for new episodes See the show archives and sign up for episode updates Thu, 13 Oct 2022 12:41:34 -0000 This RPO Firm Hires Thousands of People a Year-Here’s How Hiring is Changing full 517 WRKdefined Podcast Network "What I've seen over the last six to 12 months is that companies are literally craving this information to understand: are they still competitive? Because they've made so many moves, whether it was with pay or benefits, they want to understand where they stack as it relates to their competition." Terry Terhark, Founder and CEO, NXTThing RPO We're Only Human -- Episode 149 If you want to be an Olympian, you'd look at what Olympians do and learn from their approach. If you want to achieve... "What I've seen over the last six to 12 months is that companies are literally craving this information to understand: are they still competitive? Because they've made so many moves, whether it was with pay or benefits, they want to understand where they stack as it relates to their competition."  Terry Terhark, Founder and CEO, NXTThing RPO We're Only Human -- Episode 149 If you want to be an Olympian, you'd look at what Olympians do and learn from their approach. If you want to achieve that same world-class level of success in hiring, you should look at what world-class organizations are doing in hiring.  NXTThing RPO is a recruitment process outsourcing partner for innovative companies that desire support in their hiring operations. The leader of NXTThing is Terry Terhark, a veritable legend in the RPO industry and a wealth of information about what creates successful hiring outcomes.  In today's discussion, Ben talks with Terry about how hiring is evolving, what's next for the economy, and how cultural alignment between employers and service providers plays a role in success of outsourcing relationships.  Show Notes Connect with Terry on LinkedIn See the report on how the modern candidate is evolving Check out the show archives and get free updates for new episodes See the show archives and sign up for episode updates "What I've seen over the last six to 12 months is that companies are literally craving this information to understand: are they still competitive? Because they've made so many moves, whether it was with pay or benefits, they want to understand where they stack as it relates to their competition." 

Terry Terhark, Founder and CEO, NXTThing RPO

We're Only Human -- Episode 149

If you want to be an Olympian, you'd look at what Olympians do and learn from their approach. If you want to achieve that same world-class level of success in hiring, you should look at what world-class organizations are doing in hiring. 

NXTThing RPO is a recruitment process outsourcing partner for innovative companies that desire support in their hiring operations. The leader of NXTThing is Terry Terhark, a veritable legend in the RPO industry and a wealth of information about what creates successful hiring outcomes. 

In today's discussion, Ben talks with Terry about how hiring is evolving, what's next for the economy, and how cultural alignment between employers and service providers plays a role in success of outsourcing relationships. 

Show Notes


]]> 1505 no Better Managers, Better Support, Better Results And so we experimented and said, let's have a trial run at being a manager. We took about 25 people that wanted to be a manager as a cohort.  We said, okay, for a period of six to nine months, we would give you a small team you'd be responsible to learn how to interview and make hiring decisions. Then you get to decide whether or not you want to continue the manager path or not. Pat Wadors, Chief People Officer, UKG We're Only Human -- Episode 148 Managers are an essential part of getting work done. But many times managers and talent leaders end up butting heads, having mismatched expectations, or simply not getting along. In this episode, Chief People Officer Pat Wadors shares her experiences and advice for creating stronger manager relationships and outcomes that benefit not just HR and line managers, but their teams as well. Pat also dive into belonging and what it means in the modern workplace, giving each of us some ideas on how to make it a part of what we do every day.  Links and Show Notes Connect with Pat on LinkedIn Check out the show archives and get free updates See the show archives and sign up for episode updates Mon, 19 Sep 2022 15:49:36 -0000 Better Managers, Better Support, Better Results full 516 WRKdefined Podcast Network And so we experimented and said, let's have a trial run at being a manager. We took about 25 people that wanted to be a manager as a cohort. We said, okay, for a period of six to nine months, we would give you a small team you'd be responsible to learn how to interview and make hiring decisions. Then you get to decide whether or not you want to continue the manager path or not. Pat Wadors, Chief People Officer, UKG We're Only Human -- Episode 148 Managers are an essential part of gettin... And so we experimented and said, let's have a trial run at being a manager. We took about 25 people that wanted to be a manager as a cohort.  We said, okay, for a period of six to nine months, we would give you a small team you'd be responsible to learn how to interview and make hiring decisions. Then you get to decide whether or not you want to continue the manager path or not. Pat Wadors, Chief People Officer, UKG We're Only Human -- Episode 148 Managers are an essential part of getting work done. But many times managers and talent leaders end up butting heads, having mismatched expectations, or simply not getting along. In this episode, Chief People Officer Pat Wadors shares her experiences and advice for creating stronger manager relationships and outcomes that benefit not just HR and line managers, but their teams as well. Pat also dive into belonging and what it means in the modern workplace, giving each of us some ideas on how to make it a part of what we do every day.  Links and Show Notes Connect with Pat on LinkedIn Check out the show archives and get free updates See the show archives and sign up for episode updates And so we experimented and said, let's have a trial run at being a manager. We took about 25 people that wanted to be a manager as a cohort.  We said, okay, for a period of six to nine months, we would give you a small team you'd be responsible to learn how to interview and make hiring decisions. Then you get to decide whether or not you want to continue the manager path or not.

Pat Wadors, Chief People Officer, UKG

We're Only Human -- Episode 148

Managers are an essential part of getting work done.

But many times managers and talent leaders end up butting heads, having mismatched expectations, or simply not getting along. In this episode, Chief People Officer Pat Wadors shares her experiences and advice for creating stronger manager relationships and outcomes that benefit not just HR and line managers, but their teams as well. Pat also dive into belonging and what it means in the modern workplace, giving each of us some ideas on how to make it a part of what we do every day. 

Links and Show Notes


]]> 1895 no Positioning Culture as ”Business Success Insurance” on We’re Only Human "I guarantee there is a direct correlation between a fantastic culture to business success.  They are always together. I would say that the strong culture is the insurance policy of every business." Ronni Zehavi, CEO, HiBob We're Only Human -- Episode 147 What if we had a way to shield our businesses from unnecessary turnover, disinterested staff, and other similar challenges? It turns out that we do. It's called culture. In some new research, we found that just 52% of HR leaders say their technology supports the employee-focused culture they desire. That's a big gap.  In today's interview with Ronni Zehavi of HiBob, Ben dives deep with Ronni into culture, why it matters, and how HR technology helps to support an employee-focused culture in practical ways. Ronni talks about transparency, teamwork, flexibility, and other tangible examples based on his experience as a business leader.    This episode is sponsored by Workplace from Meta.    Links and Show Notes Learn more about Workplace from Meta at workplace.com/future Learn more about HiBob and the Bob platform Check out the show archives and get free updates See the show archives and sign up for episode updates Mon, 29 Aug 2022 14:12:40 -0000 Positioning Culture as ”Business Success Insurance” on We’re Only Human full 515 WRKdefined Podcast Network "I guarantee there is a direct correlation between a fantastic culture to business success. They are always together. I would say that the strong culture is the insurance policy of every business." Ronni Zehavi, CEO, HiBob We're Only Human -- Episode 147 What if we had a way to shield our businesses from unnecessary turnover, disinterested staff, and other similar challenges? It turns out that we do. It's called culture. In some new research, we found that just 52% of HR leaders sa... "I guarantee there is a direct correlation between a fantastic culture to business success.  They are always together. I would say that the strong culture is the insurance policy of every business." Ronni Zehavi, CEO, HiBob We're Only Human -- Episode 147 What if we had a way to shield our businesses from unnecessary turnover, disinterested staff, and other similar challenges? It turns out that we do. It's called culture. In some new research, we found that just 52% of HR leaders say their technology supports the employee-focused culture they desire. That's a big gap.  In today's interview with Ronni Zehavi of HiBob, Ben dives deep with Ronni into culture, why it matters, and how HR technology helps to support an employee-focused culture in practical ways. Ronni talks about transparency, teamwork, flexibility, and other tangible examples based on his experience as a business leader.    This episode is sponsored by Workplace from Meta.    Links and Show Notes Learn more about Workplace from Meta at workplace.com/future Learn more about HiBob and the Bob platform Check out the show archives and get free updates See the show archives and sign up for episode updates "I guarantee there is a direct correlation between a fantastic culture to business success.  They are always together. I would say that the strong culture is the insurance policy of every business."

Ronni Zehavi, CEO, HiBob

We're Only Human -- Episode 147

What if we had a way to shield our businesses from unnecessary turnover, disinterested staff, and other similar challenges?

It turns out that we do. It's called culture. In some new research, we found that just 52% of HR leaders say their technology supports the employee-focused culture they desire. That's a big gap. 

In today's interview with Ronni Zehavi of HiBob, Ben dives deep with Ronni into culture, why it matters, and how HR technology helps to support an employee-focused culture in practical ways. Ronni talks about transparency, teamwork, flexibility, and other tangible examples based on his experience as a business leader. 

 

This episode is sponsored by Workplace from Meta. 


 

Links and Show Notes


]]> 1519 no How Mayo Clinic Selects Leaders: A Case Study "When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they're not inspiring people, if they're not demonstrating those interpersonal qualities that people see them as servant leaders, we've noticed that people are not willing to follow them. So we really emphasize that [serving] is exactly the quality that we want to see in leaders." Ji-Yun Kang, Leadership Assessment and Selection, Mayo Clinic We're Only Human -- Episode 146   All of the data indicate that a leader can make or break someone's experience at work. In this episode of We're Only Human, Ben talks with Ji Yun Kang, head of leadership assessment and selection at Mayo Clinic. Ji-Yun shares the key attributes the organization looks for in its leaders, including the things that push someone into the "no" pile when under consideration.  Ms. Kang also suggests how to evaluate if leaders are actually successful or not, offering examples that help to make this conversation very practical for companies that want to use their leaders to engage, develop, and retain their workforce.    This episode is sponsored by Workplace from Meta.    Links and Show Notes Thanks to SHL for putting us in touch with our guest for this episode! Learn more about Workplace from Meta at workplace.com/future Connect with Ji Yun Check out the show archives and get free updates See the show archives and sign up for episode updates Fri, 19 Aug 2022 14:35:54 -0000 How Mayo Clinic Selects Leaders: A Case Study full 514 WRKdefined Podcast Network "When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they're not inspiring people, if they're not demonstrating those interpersonal qualities that people see them as servant leaders, we've noticed that people are not willing to follow them. So we really emphasize that [serving] is exactly the quality that we want to see in leaders." Ji-Yun Kang, Leadership Assessment and Selection, Mayo Clinic We're Only Human -- E... "When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they're not inspiring people, if they're not demonstrating those interpersonal qualities that people see them as servant leaders, we've noticed that people are not willing to follow them. So we really emphasize that [serving] is exactly the quality that we want to see in leaders." Ji-Yun Kang, Leadership Assessment and Selection, Mayo Clinic We're Only Human -- Episode 146   All of the data indicate that a leader can make or break someone's experience at work. In this episode of We're Only Human, Ben talks with Ji Yun Kang, head of leadership assessment and selection at Mayo Clinic. Ji-Yun shares the key attributes the organization looks for in its leaders, including the things that push someone into the "no" pile when under consideration.  Ms. Kang also suggests how to evaluate if leaders are actually successful or not, offering examples that help to make this conversation very practical for companies that want to use their leaders to engage, develop, and retain their workforce.    This episode is sponsored by Workplace from Meta.    Links and Show Notes Thanks to SHL for putting us in touch with our guest for this episode! Learn more about Workplace from Meta at workplace.com/future Connect with Ji Yun Check out the show archives and get free updates See the show archives and sign up for episode updates "When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they're not inspiring people, if they're not demonstrating those interpersonal qualities that people see them as servant leaders, we've noticed that people are not willing to follow them. So we really emphasize that [serving] is exactly the quality that we want to see in leaders."

Ji-Yun Kang, Leadership Assessment and Selection, Mayo Clinic

We're Only Human -- Episode 146

 

All of the data indicate that a leader can make or break someone's experience at work. In this episode of We're Only Human, Ben talks with Ji Yun Kang, head of leadership assessment and selection at Mayo Clinic. Ji-Yun shares the key attributes the organization looks for in its leaders, including the things that push someone into the "no" pile when under consideration. 

Ms. Kang also suggests how to evaluate if leaders are actually successful or not, offering examples that help to make this conversation very practical for companies that want to use their leaders to engage, develop, and retain their workforce. 

 

This episode is sponsored by Workplace from Meta. 


 

Links and Show Notes


]]> 1733 no Mentoring the 80% - Avoiding the Rock Stars and Duds "The first thing is 100% look for difference [when mentoring]. If you are only looking for more of the same, you are hurting yourself. Cloning was bad in Star Wars, and cloning is bad in real life. The second one is related: get away from the rock stars and the duds when you are mentoring." Lt. Col. Chaveso "Chevy" Cook, PhD, Executive Director, MilitaryMentors.org   We're Only Human -- Episode 145   Mentoring has been a bigger conversation in the last year as more companies are looking for ways to develop women leaders, move diverse professionals up the ranks, and support the workforce in a more tangible way. But employers often look at just the top 10% and bottom 10%, according to today's guest, missing the chance to connect with the 80% of employees who are typically excluded from mentoring opportunities. In this conversation, Ben speaks with Lt. Col. Chevy Cook about key ideas in successful mentoring based on research and practice. They not only tie in the science of mentoring but also the art of relationship dynamics and more.    This episode is sponsored by Workplace from Meta.    Links and Show Notes Learn more about Workplace from Meta at workplace.com/future Connect with Chevy Check out the show archives and get free updates See the show archives and sign up for episode updates Thu, 11 Aug 2022 13:28:23 -0000 Mentoring the 80% - Avoiding the Rock Stars and Duds full 513 WRKdefined Podcast Network "The first thing is 100% look for difference [when mentoring]. If you are only looking for more of the same, you are hurting yourself. Cloning was bad in Star Wars, and cloning is bad in real life. The second one is related: get away from the rock stars and the duds when you are mentoring." Lt. Col. Chaveso "Chevy" Cook, PhD, Executive Director, MilitaryMentors.org We're Only Human -- Episode 145 Mentoring has been a bigger conversation in the last year as more companies are loo... "The first thing is 100% look for difference [when mentoring]. If you are only looking for more of the same, you are hurting yourself. Cloning was bad in Star Wars, and cloning is bad in real life. The second one is related: get away from the rock stars and the duds when you are mentoring." Lt. Col. Chaveso "Chevy" Cook, PhD, Executive Director, MilitaryMentors.org   We're Only Human -- Episode 145   Mentoring has been a bigger conversation in the last year as more companies are looking for ways to develop women leaders, move diverse professionals up the ranks, and support the workforce in a more tangible way. But employers often look at just the top 10% and bottom 10%, according to today's guest, missing the chance to connect with the 80% of employees who are typically excluded from mentoring opportunities. In this conversation, Ben speaks with Lt. Col. Chevy Cook about key ideas in successful mentoring based on research and practice. They not only tie in the science of mentoring but also the art of relationship dynamics and more.    This episode is sponsored by Workplace from Meta.    Links and Show Notes Learn more about Workplace from Meta at workplace.com/future Connect with Chevy Check out the show archives and get free updates See the show archives and sign up for episode updates "The first thing is 100% look for difference [when mentoring]. If you are only looking for more of the same, you are hurting yourself. Cloning was bad in Star Wars, and cloning is bad in real life. The second one is related: get away from the rock stars and the duds when you are mentoring."

Lt. Col. Chaveso "Chevy" Cook, PhD, Executive Director, MilitaryMentors.org

 

We're Only Human -- Episode 145

 

Mentoring has been a bigger conversation in the last year as more companies are looking for ways to develop women leaders, move diverse professionals up the ranks, and support the workforce in a more tangible way. But employers often look at just the top 10% and bottom 10%, according to today's guest, missing the chance to connect with the 80% of employees who are typically excluded from mentoring opportunities.

In this conversation, Ben speaks with Lt. Col. Chevy Cook about key ideas in successful mentoring based on research and practice. They not only tie in the science of mentoring but also the art of relationship dynamics and more. 

 

This episode is sponsored by Workplace from Meta. 


 

Links and Show Notes


]]> 1669 no Making ”No Regrets” Changes as People and Business Leaders "The more that we could be pushing that on the business side to say beyond revenue and profitability, what is the quality metric? What is the wellbeing metric? Obviously, employee engagement many companies measure. Are we measuring the investments in learning that we're putting out there for our people, even if they are people that end up leaving, if we're improving the future employability of a workforce, surely that's a good business and  society metric." Bhushan Sethi, People & Organization Joint Global Leader, PwC We're Only Human -- Episode 144 In the last 24 months, HR and People leaders have been in the spotlight more than ever before, and this has given birth to opportunities to influence and change the workplace for the better. But how do you know which priorities to set, where to put your focus and effort, and what to do first?  In this episode, Ben talks with Bhushan Sethi, a global people leader from PwC, to understand how he makes these decisions. Using a blend of research and practical perspectives, Bhushan offers helpful advice to people leaders at every company that is proven to drive employee retention and the organization's employer value proposition.  This episode is sponsored by Workplace from Meta.    Links and Show Notes Learn more about Workplace from Meta at workplace.com/future Connect with Bhushan Download the new hiring research report Check out the show archives and get free updates See the show archives and sign up for episode updates Thu, 04 Aug 2022 16:23:51 -0000 Making ”No Regrets” Changes as People and Business Leaders full 512 WRKdefined Podcast Network "The more that we could be pushing that on the business side to say beyond revenue and profitability, what is the quality metric? What is the wellbeing metric? Obviously, employee engagement many companies measure. Are we measuring the investments in learning that we're putting out there for our people, even if they are people that end up leaving, if we're improving the future employability of a workforce, surely that's a good business and society metric." Bhushan Sethi, People & Or... "The more that we could be pushing that on the business side to say beyond revenue and profitability, what is the quality metric? What is the wellbeing metric? Obviously, employee engagement many companies measure. Are we measuring the investments in learning that we're putting out there for our people, even if they are people that end up leaving, if we're improving the future employability of a workforce, surely that's a good business and  society metric." Bhushan Sethi, People & Organization Joint Global Leader, PwC We're Only Human -- Episode 144 In the last 24 months, HR and People leaders have been in the spotlight more than ever before, and this has given birth to opportunities to influence and change the workplace for the better. But how do you know which priorities to set, where to put your focus and effort, and what to do first?  In this episode, Ben talks with Bhushan Sethi, a global people leader from PwC, to understand how he makes these decisions. Using a blend of research and practical perspectives, Bhushan offers helpful advice to people leaders at every company that is proven to drive employee retention and the organization's employer value proposition.  This episode is sponsored by Workplace from Meta.    Links and Show Notes Learn more about Workplace from Meta at workplace.com/future Connect with Bhushan Download the new hiring research report Check out the show archives and get free updates See the show archives and sign up for episode updates "The more that we could be pushing that on the business side to say beyond revenue and profitability, what is the quality metric? What is the wellbeing metric? Obviously, employee engagement many companies measure. Are we measuring the investments in learning that we're putting out there for our people, even if they are people that end up leaving, if we're improving the future employability of a workforce, surely that's a good business and  society metric."

Bhushan Sethi, People & Organization Joint Global Leader, PwC

We're Only Human -- Episode 144

In the last 24 months, HR and People leaders have been in the spotlight more than ever before, and this has given birth to opportunities to influence and change the workplace for the better. But how do you know which priorities to set, where to put your focus and effort, and what to do first? 

In this episode, Ben talks with Bhushan Sethi, a global people leader from PwC, to understand how he makes these decisions. Using a blend of research and practical perspectives, Bhushan offers helpful advice to people leaders at every company that is proven to drive employee retention and the organization's employer value proposition. 

This episode is sponsored by Workplace from Meta. 


 

Links and Show Notes


]]> 1226 no The One Thing People Analytics Teams Often Get Wrong "I think the danger that we tend to run as people analytics teams is that we're not willing to take slightly bolder stances and say, "Hey, we have a better collective picture of the labor market. We have a better collective picture of what enterprise trends and behaviors are like." We need to give strategic guidance and not just be turning over data products." Zach Frank, Senior Manager of People Analytics, Freeman Company (formerly at Aramark) We're Only Human -- Episode 143 When it comes to analytics and AI usage in the business, we don't always think about HR and people first. However, there are tremendous opportunities to create and deliver value using both of those tools, even for something as personal and human-centric as the work of HR.  Zach Frank believes that, and he's used those principles in his different roles to bring new value for the workforce, managers, and executive leadership through smarter people practices. In this episode, Zach shares with Ben some of the ways that teams can do this well, including one area where they need to step up their game if they want to be relevant and valuable contributors to the business.  Note: Zach worked for Aramark when this was recorded but recently moved to Freeman Company prior to publication of this episode in a new Senior Manager of People Analytics role.  This episode is sponsored by Workplace from Meta.    Links and Show Notes Learn more about Workplace from Meta at workplace.com/future Connect with Zach Download the new hiring research report Check out the show archives and get free updates See the show archives and sign up for episode updates Mon, 11 Jul 2022 12:10:41 -0000 The One Thing People Analytics Teams Often Get Wrong full 511 WRKdefined Podcast Network "I think the danger that we tend to run as people analytics teams is that we're not willing to take slightly bolder stances and say, "Hey, we have a better collective picture of the labor market. We have a better collective picture of what enterprise trends and behaviors are like." We need to give strategic guidance and not just be turning over data products." Zach Frank, Senior Manager of People Analytics, Freeman Company (formerly at Aramark) We're Only Human -- Episode 143 When it comes to... "I think the danger that we tend to run as people analytics teams is that we're not willing to take slightly bolder stances and say, "Hey, we have a better collective picture of the labor market. We have a better collective picture of what enterprise trends and behaviors are like." We need to give strategic guidance and not just be turning over data products." Zach Frank, Senior Manager of People Analytics, Freeman Company (formerly at Aramark) We're Only Human -- Episode 143 When it comes to analytics and AI usage in the business, we don't always think about HR and people first. However, there are tremendous opportunities to create and deliver value using both of those tools, even for something as personal and human-centric as the work of HR.  Zach Frank believes that, and he's used those principles in his different roles to bring new value for the workforce, managers, and executive leadership through smarter people practices. In this episode, Zach shares with Ben some of the ways that teams can do this well, including one area where they need to step up their game if they want to be relevant and valuable contributors to the business.  Note: Zach worked for Aramark when this was recorded but recently moved to Freeman Company prior to publication of this episode in a new Senior Manager of People Analytics role.  This episode is sponsored by Workplace from Meta.    Links and Show Notes Learn more about Workplace from Meta at workplace.com/future Connect with Zach Download the new hiring research report Check out the show archives and get free updates See the show archives and sign up for episode updates "I think the danger that we tend to run as people analytics teams is that we're not willing to take slightly bolder stances and say, "Hey, we have a better collective picture of the labor market. We have a better collective picture of what enterprise trends and behaviors are like." We need to give strategic guidance and not just be turning over data products."

Zach Frank, Senior Manager of People Analytics, Freeman Company (formerly at Aramark)

We're Only Human -- Episode 143

When it comes to analytics and AI usage in the business, we don't always think about HR and people first. However, there are tremendous opportunities to create and deliver value using both of those tools, even for something as personal and human-centric as the work of HR. 

Zach Frank believes that, and he's used those principles in his different roles to bring new value for the workforce, managers, and executive leadership through smarter people practices. In this episode, Zach shares with Ben some of the ways that teams can do this well, including one area where they need to step up their game if they want to be relevant and valuable contributors to the business. 

Note: Zach worked for Aramark when this was recorded but recently moved to Freeman Company prior to publication of this episode in a new Senior Manager of People Analytics role. 

This episode is sponsored by Workplace from Meta. 


 

Links and Show Notes


]]> 1886 no How to Win in the Modern Hiring Environment on We’re Only Human "Oftentimes they're looking for a quick fix. But what I will say is those that are doing [hiring] well and really moving the needle are those that are looking at this issue holistically. What is our employment brand in the market? Who are we competing with in our market? How does our total compensation package compete? Do we know how to sell to candidates?" Pam Verhoff, President, Advanced RPO We're Only Human -- Episode 142 Everyone's talking about hiring. And we all want an easy button.  In this episode, Pam Verhoff and Tim Oyer of Advanced RPO talk with Ben about their experiences helping clients hire thousands of candidates in recent years, including key practices that lead to success (plus what has and hasn't changed over time). In our research, we see that 8 in 10 hiring leaders say that recruiting has become a business-level priority in the last year. During the discussion, Pam talks about how to elevate that conversation with concrete dialogue and numbers that drive attention, investment, and results.  Show Notes Get a copy of the report with the data discussed on today's episode: https://www.advancedrpo.com/top-talent-acquisition-trends-for-2022/   See the show archives, subscribe for free updates, and more: https://lhra.io/podcast  See the show archives and sign up for episode updates Fri, 10 Jun 2022 17:31:19 -0000 How to Win in the Modern Hiring Environment on We’re Only Human full 510 WRKdefined Podcast Network "Oftentimes they're looking for a quick fix. But what I will say is those that are doing [hiring] well and really moving the needle are those that are looking at this issue holistically. What is our employment brand in the market? Who are we competing with in our market? How does our total compensation package compete? Do we know how to sell to candidates?" Pam Verhoff, President, Advanced RPO We're Only Human -- Episode 142 Everyone's talking about hiring. And we all want an easy button.&nbs... "Oftentimes they're looking for a quick fix. But what I will say is those that are doing [hiring] well and really moving the needle are those that are looking at this issue holistically. What is our employment brand in the market? Who are we competing with in our market? How does our total compensation package compete? Do we know how to sell to candidates?" Pam Verhoff, President, Advanced RPO We're Only Human -- Episode 142 Everyone's talking about hiring. And we all want an easy button.  In this episode, Pam Verhoff and Tim Oyer of Advanced RPO talk with Ben about their experiences helping clients hire thousands of candidates in recent years, including key practices that lead to success (plus what has and hasn't changed over time). In our research, we see that 8 in 10 hiring leaders say that recruiting has become a business-level priority in the last year. During the discussion, Pam talks about how to elevate that conversation with concrete dialogue and numbers that drive attention, investment, and results.  Show Notes Get a copy of the report with the data discussed on today's episode: https://www.advancedrpo.com/top-talent-acquisition-trends-for-2022/   See the show archives, subscribe for free updates, and more: https://lhra.io/podcast  See the show archives and sign up for episode updates "Oftentimes they're looking for a quick fix. But what I will say is those that are doing [hiring] well and really moving the needle are those that are looking at this issue holistically. What is our employment brand in the market? Who are we competing with in our market? How does our total compensation package compete? Do we know how to sell to candidates?"

Pam Verhoff, President, Advanced RPO

We're Only Human -- Episode 142

Everyone's talking about hiring. And we all want an easy button. 

In this episode, Pam Verhoff and Tim Oyer of Advanced RPO talk with Ben about their experiences helping clients hire thousands of candidates in recent years, including key practices that lead to success (plus what has and hasn't changed over time).

In our research, we see that 8 in 10 hiring leaders say that recruiting has become a business-level priority in the last year. During the discussion, Pam talks about how to elevate that conversation with concrete dialogue and numbers that drive attention, investment, and results. 

Show Notes

Get a copy of the report with the data discussed on today's episode: https://www.advancedrpo.com/top-talent-acquisition-trends-for-2022/

 

See the show archives, subscribe for free updates, and more: https://lhra.io/podcast 


]]> 2061 no Prioritizing Skills to Drive Talent Agility at H.B. Fuller "How can you build things that are as small as they can be so that you can plug and play and you can pivot and change? The way that I think about manifesting that in talent programs is thinking about more of a skills culture. If we have the skill of adapting and coping, for example, and we know that's a critical element in a lot of areas of our organization. Let's go ahead and build programs around building that skill up, then we can quickly pivot and change as the organization's needs change." Becky Layana, Global Talent Program Manager, H.B. Fuller We're Only Human -- Episode 141 In today's dynamic workplace, employers need to think about how they can create high-impact talent programs that deliver results like engagement, performance, and retention. At H.B. Fuller, this is a top priority. In today's discussion, Ben and Becky Layana, Global Talent Program Manager at H.B. Fuller, examine how the company prioritizes talent, what that means from a culture and values perspective, and how it opens up opportunities to get the best from people while still supporting the business.  Most importantly, listen to this episode and how much importance is placed on talent management as a business process/practice, not just a siloed HR activity. There are some excellent takeaways on that front.    Show Notes Connect with Becky on LinkedIn Thank you to the team at SHL for making this connection for us! See the show archives and learn more about how to listen to We're Only Human on your favorite music and podcast apps See the show archives and sign up for episode updates Thu, 19 May 2022 13:48:00 -0000 Prioritizing Skills to Drive Talent Agility at H.B. Fuller full 509 WRKdefined Podcast Network "How can you build things that are as small as they can be so that you can plug and play and you can pivot and change? The way that I think about manifesting that in talent programs is thinking about more of a skills culture. If we have the skill of adapting and coping, for example, and we know that's a critical element in a lot of areas of our organization. Let's go ahead and build programs around building that skill up, then we can quickly pivot and change as the organization's needs change... "How can you build things that are as small as they can be so that you can plug and play and you can pivot and change? The way that I think about manifesting that in talent programs is thinking about more of a skills culture. If we have the skill of adapting and coping, for example, and we know that's a critical element in a lot of areas of our organization. Let's go ahead and build programs around building that skill up, then we can quickly pivot and change as the organization's needs change." Becky Layana, Global Talent Program Manager, H.B. Fuller We're Only Human -- Episode 141 In today's dynamic workplace, employers need to think about how they can create high-impact talent programs that deliver results like engagement, performance, and retention. At H.B. Fuller, this is a top priority. In today's discussion, Ben and Becky Layana, Global Talent Program Manager at H.B. Fuller, examine how the company prioritizes talent, what that means from a culture and values perspective, and how it opens up opportunities to get the best from people while still supporting the business.  Most importantly, listen to this episode and how much importance is placed on talent management as a business process/practice, not just a siloed HR activity. There are some excellent takeaways on that front.    Show Notes Connect with Becky on LinkedIn Thank you to the team at SHL for making this connection for us! See the show archives and learn more about how to listen to We're Only Human on your favorite music and podcast apps See the show archives and sign up for episode updates "How can you build things that are as small as they can be so that you can plug and play and you can pivot and change? The way that I think about manifesting that in talent programs is thinking about more of a skills culture. If we have the skill of adapting and coping, for example, and we know that's a critical element in a lot of areas of our organization. Let's go ahead and build programs around building that skill up, then we can quickly pivot and change as the organization's needs change."

Becky Layana, Global Talent Program Manager, H.B. Fuller

We're Only Human -- Episode 141

In today's dynamic workplace, employers need to think about how they can create high-impact talent programs that deliver results like engagement, performance, and retention. At H.B. Fuller, this is a top priority. In today's discussion, Ben and Becky Layana, Global Talent Program Manager at H.B. Fuller, examine how the company prioritizes talent, what that means from a culture and values perspective, and how it opens up opportunities to get the best from people while still supporting the business. 

Most importantly, listen to this episode and how much importance is placed on talent management as a business process/practice, not just a siloed HR activity. There are some excellent takeaways on that front. 

 

Show Notes

Connect with Becky on LinkedIn

Thank you to the team at SHL for making this connection for us!

See the show archives and learn more about how to listen to We're Only Human on your favorite music and podcast apps


]]> 2087 no The Data Behind Paid Leave and What Workers Really Want "I think the the one stat that came out of this research, that nine out of 10 employees would be more likely to stay with their employer if they had this benefit, I was just kind of blown away." Rob Whalen, CEO, PTOExchange We're Only Human -- Episode 140 One of the most common employee benefits is paid leave. Employers offer a variety of options, from more standard accrued leave during every pay period to a newer option for "unlimited PTO." But how do people feel about these benefits?  Well, the data are in, and you might be surprised by what you learn.  In a new research study of 1,000 North American workers, we found that many of them have issues with the Paid Time Off (PTO) programs their companies offer. In this episode, Ben dives into the data with Rob Whalen to understand how workers feel, what they desire, and how employers can embrace flexibility in a powerful, tangible way.  Listen in to learn: how men and women see this differently, what this means for low-income workers, and why diverse individuals may have different feelings about PTO plans.  Show Notes Get a free copy of the report to see all of the data Listen to our show archives and sign up for free updates See the show archives and sign up for episode updates Tue, 26 Apr 2022 12:50:00 -0000 The Data Behind Paid Leave and What Workers Really Want full 508 WRKdefined Podcast Network "I think the the one stat that came out of this research, that nine out of 10 employees would be more likely to stay with their employer if they had this benefit, I was just kind of blown away." Rob Whalen, CEO, PTOExchange We're Only Human -- Episode 140 One of the most common employee benefits is paid leave. Employers offer a variety of options, from more standard accrued leave during every pay period to a newer option for "unlimited PTO." But how do people feel about these benefits? ... "I think the the one stat that came out of this research, that nine out of 10 employees would be more likely to stay with their employer if they had this benefit, I was just kind of blown away." Rob Whalen, CEO, PTOExchange We're Only Human -- Episode 140 One of the most common employee benefits is paid leave. Employers offer a variety of options, from more standard accrued leave during every pay period to a newer option for "unlimited PTO." But how do people feel about these benefits?  Well, the data are in, and you might be surprised by what you learn.  In a new research study of 1,000 North American workers, we found that many of them have issues with the Paid Time Off (PTO) programs their companies offer. In this episode, Ben dives into the data with Rob Whalen to understand how workers feel, what they desire, and how employers can embrace flexibility in a powerful, tangible way.  Listen in to learn: how men and women see this differently, what this means for low-income workers, and why diverse individuals may have different feelings about PTO plans.  Show Notes Get a free copy of the report to see all of the data Listen to our show archives and sign up for free updates See the show archives and sign up for episode updates "I think the the one stat that came out of this research, that nine out of 10 employees would be more likely to stay with their employer if they had this benefit, I was just kind of blown away."

Rob Whalen, CEO, PTOExchange

We're Only Human -- Episode 140

One of the most common employee benefits is paid leave. Employers offer a variety of options, from more standard accrued leave during every pay period to a newer option for "unlimited PTO." But how do people feel about these benefits? 

Well, the data are in, and you might be surprised by what you learn. 

In a new research study of 1,000 North American workers, we found that many of them have issues with the Paid Time Off (PTO) programs their companies offer. In this episode, Ben dives into the data with Rob Whalen to understand how workers feel, what they desire, and how employers can embrace flexibility in a powerful, tangible way. 

Listen in to learn: how men and women see this differently, what this means for low-income workers, and why diverse individuals may have different feelings about PTO plans. 

Show Notes

Get a free copy of the report to see all of the data

Listen to our show archives and sign up for free updates


]]> 1691 no How Montway Auto Transport Uses Stay Interviews and Employee-Centric Training "Stay interviews are highly under-rated, but yet can provide , so much insight to your employees and so much data. It's almost like a secret weapon or secret tool that  companies just don't take advantage of." Amanda Turbeville, Global Head of Human Resources, Montway Auto Transport We're Only Human -- Episode 139   In today's challenging hiring environment, employers need a way to connect with their people. Compensation? It's a start, but it doesn't motivate long-term. What about autonomy, training, and support? Those can create lasting connections with staff and drive retention in a powerful way.  But where do you start? In this conversation with Amanda Turbeville, Global Head of HR for Montway Auto Transport, you'll hear how the company leverages stay interviews not just to keep people, but to help define custom career paths to keep them engaged and connected with the organization. Amanda opens her play book and shares the questions they ask in these stay interviews as well as how they are utilized.    Show Notes Connect with Amanda on LinkedIn: https://www.linkedin.com/in/aturbeville/ Check out the show archives and sign up for free updates: https://lhra.io/podcast  See the show archives and sign up for episode updates Tue, 12 Apr 2022 17:06:05 -0000 How Montway Auto Transport Uses Stay Interviews and Employee-Centric Training full 507 WRKdefined Podcast Network "Stay interviews are highly under-rated, but yet can provide , so much insight to your employees and so much data. It's almost like a secret weapon or secret tool that companies just don't take advantage of." Amanda Turbeville, Global Head of Human Resources, Montway Auto Transport We're Only Human -- Episode 139 In today's challenging hiring environment, employers need a way to connect with their people. Compensation? It's a start, but it doesn't motivate long-term. What about a... "Stay interviews are highly under-rated, but yet can provide , so much insight to your employees and so much data. It's almost like a secret weapon or secret tool that  companies just don't take advantage of." Amanda Turbeville, Global Head of Human Resources, Montway Auto Transport We're Only Human -- Episode 139   In today's challenging hiring environment, employers need a way to connect with their people. Compensation? It's a start, but it doesn't motivate long-term. What about autonomy, training, and support? Those can create lasting connections with staff and drive retention in a powerful way.  But where do you start? In this conversation with Amanda Turbeville, Global Head of HR for Montway Auto Transport, you'll hear how the company leverages stay interviews not just to keep people, but to help define custom career paths to keep them engaged and connected with the organization. Amanda opens her play book and shares the questions they ask in these stay interviews as well as how they are utilized.    Show Notes Connect with Amanda on LinkedIn: https://www.linkedin.com/in/aturbeville/ Check out the show archives and sign up for free updates: https://lhra.io/podcast  See the show archives and sign up for episode updates "Stay interviews are highly under-rated, but yet can provide , so much insight to your employees and so much data. It's almost like a secret weapon or secret tool that  companies just don't take advantage of."

Amanda Turbeville, Global Head of Human Resources, Montway Auto Transport

We're Only Human -- Episode 139

 

In today's challenging hiring environment, employers need a way to connect with their people. Compensation? It's a start, but it doesn't motivate long-term. What about autonomy, training, and support? Those can create lasting connections with staff and drive retention in a powerful way. 

But where do you start? In this conversation with Amanda Turbeville, Global Head of HR for Montway Auto Transport, you'll hear how the company leverages stay interviews not just to keep people, but to help define custom career paths to keep them engaged and connected with the organization. Amanda opens her play book and shares the questions they ask in these stay interviews as well as how they are utilized. 

 

Show Notes

Connect with Amanda on LinkedIn: https://www.linkedin.com/in/aturbeville/

Check out the show archives and sign up for free updates: https://lhra.io/podcast 


]]> 1530 no Case Study: Kimberly Clark Revitalizes Employee Self Service "In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. So this year our focus is really on reinforcing awareness and adoption while we're working to continue to improve our processes, our content, and our support structure." Nicole Sloan, Employee Experience Leader, Kimberly Clark We're Only Human -- Episode 138 For many workers at large companies, the only way to get help is with a phone number or a web portal. While there's nothing wrong with those actions, they can be disruptive to the daily flow of work and even difficult for those working in positions that don't lend themselves to office or desk work.  Kimberly Clark's Employee Experience team knew this and set out to change the fundamental interaction points for the firm's 46,000+ global workforce (including everything from desk workers to front line workers and everything in between). The plan hinged on the implementation of KayCee, a chatbot that drove rapid, tailored interactions for every single request that came in. Listen to this episode to hear how Nicole Sloan and her team approached this challenge. In addition, we get to hear from Melissa Swisher from Socrates about how she and her team helped to enable these positive outcomes with a personalized, responsive chatbot experience for the workforce.  If your company is thinking about a chatbot for employee self service, this story is going to give you good ideas and insights for your journey. If you're already on that path, this conversation has good ideas for process improvement that you won't want to miss.  Show Notes Connect with Nicole on LinkedIn Learn more about Kimberly Clark Connect with Melissa on LinkedIn Learn more about Socrates See our show archives and sign up for free updates See the show archives and sign up for episode updates Thu, 31 Mar 2022 12:36:17 -0000 Case Study: Kimberly Clark Revitalizes Employee Self Service full 506 WRKdefined Podcast Network "In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. So this year our focus is really on reinforcing awareness and adoption while we're working to continue to improve our processes, our content, and our support structure." Nicole Sloan, Employee Experience Leader, Kimberly Clark We're Only Human -- Episode 138 For many workers at large companies, the only way to get help is with a phone number or a web portal. While there's nothing wro... "In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. So this year our focus is really on reinforcing awareness and adoption while we're working to continue to improve our processes, our content, and our support structure." Nicole Sloan, Employee Experience Leader, Kimberly Clark We're Only Human -- Episode 138 For many workers at large companies, the only way to get help is with a phone number or a web portal. While there's nothing wrong with those actions, they can be disruptive to the daily flow of work and even difficult for those working in positions that don't lend themselves to office or desk work.  Kimberly Clark's Employee Experience team knew this and set out to change the fundamental interaction points for the firm's 46,000+ global workforce (including everything from desk workers to front line workers and everything in between). The plan hinged on the implementation of KayCee, a chatbot that drove rapid, tailored interactions for every single request that came in. Listen to this episode to hear how Nicole Sloan and her team approached this challenge. In addition, we get to hear from Melissa Swisher from Socrates about how she and her team helped to enable these positive outcomes with a personalized, responsive chatbot experience for the workforce.  If your company is thinking about a chatbot for employee self service, this story is going to give you good ideas and insights for your journey. If you're already on that path, this conversation has good ideas for process improvement that you won't want to miss.  Show Notes Connect with Nicole on LinkedIn Learn more about Kimberly Clark Connect with Melissa on LinkedIn Learn more about Socrates See our show archives and sign up for free updates See the show archives and sign up for episode updates "In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. So this year our focus is really on reinforcing awareness and adoption while we're working to continue to improve our processes, our content, and our support structure."

Nicole Sloan, Employee Experience Leader, Kimberly Clark

We're Only Human -- Episode 138

For many workers at large companies, the only way to get help is with a phone number or a web portal. While there's nothing wrong with those actions, they can be disruptive to the daily flow of work and even difficult for those working in positions that don't lend themselves to office or desk work. 

Kimberly Clark's Employee Experience team knew this and set out to change the fundamental interaction points for the firm's 46,000+ global workforce (including everything from desk workers to front line workers and everything in between).

The plan hinged on the implementation of KayCee, a chatbot that drove rapid, tailored interactions for every single request that came in. Listen to this episode to hear how Nicole Sloan and her team approached this challenge. In addition, we get to hear from Melissa Swisher from Socrates about how she and her team helped to enable these positive outcomes with a personalized, responsive chatbot experience for the workforce. 

If your company is thinking about a chatbot for employee self service, this story is going to give you good ideas and insights for your journey. If you're already on that path, this conversation has good ideas for process improvement that you won't want to miss. 

Show Notes

See our show archives and sign up for free updates


]]> 1990 no Psychological Safety, Resilience, and Work with Dr. Allessandria Polizzi "We're talking ISO 45003 that I highly recommend people look at . Or you can talk to people like me who can break it down into regular language. Those three components of psychological health and safety, which are the structure, the environment and the expectations of behavior." Dr. Allessandria Polizzi We're Only Human -- Episode 137 In the workplace today, one of the common phrases that gets thrown around a lot is "psychological safety." But what is it, and how does it fit into the bigger conversation about resilience at work?  In this episode of We're Only Human, Ben talks with Allessandria Polizzi about this intersection, exploring practical ways to bring this from idea to reality. While it's easy to feel like these elements are "soft" or unimportant in the bigger scheme of things, they are emerging as critical leadership skills. Listen in to dive into concepts like self compassion, organizational dysfunction, and more.  If you enjoy this episode, you'll probably also like our talk with Faye Ekong from RavelWorks Africa on how to diagnose culture issues within the business. Show Notes Connect with Allessandria on LinkedIn Check out the show archives, sign up for updates, and more See the show archives and sign up for episode updates Mon, 21 Mar 2022 14:26:47 -0000 Psychological Safety, Resilience, and Work with Dr. Allessandria Polizzi full 505 WRKdefined Podcast Network "We're talking ISO 45003 that I highly recommend people look at . Or you can talk to people like me who can break it down into regular language. Those three components of psychological health and safety, which are the structure, the environment and the expectations of behavior." Dr. Allessandria Polizzi We're Only Human -- Episode 137 In the workplace today, one of the common phrases that gets thrown around a lot is "psychological safety." But what is it, and how does it fit into the bigger c... "We're talking ISO 45003 that I highly recommend people look at . Or you can talk to people like me who can break it down into regular language. Those three components of psychological health and safety, which are the structure, the environment and the expectations of behavior." Dr. Allessandria Polizzi We're Only Human -- Episode 137 In the workplace today, one of the common phrases that gets thrown around a lot is "psychological safety." But what is it, and how does it fit into the bigger conversation about resilience at work?  In this episode of We're Only Human, Ben talks with Allessandria Polizzi about this intersection, exploring practical ways to bring this from idea to reality. While it's easy to feel like these elements are "soft" or unimportant in the bigger scheme of things, they are emerging as critical leadership skills. Listen in to dive into concepts like self compassion, organizational dysfunction, and more.  If you enjoy this episode, you'll probably also like our talk with Faye Ekong from RavelWorks Africa on how to diagnose culture issues within the business. Show Notes Connect with Allessandria on LinkedIn Check out the show archives, sign up for updates, and more See the show archives and sign up for episode updates "We're talking ISO 45003 that I highly recommend people look at . Or you can talk to people like me who can break it down into regular language. Those three components of psychological health and safety, which are the structure, the environment and the expectations of behavior."

Dr. Allessandria Polizzi

We're Only Human -- Episode 137

In the workplace today, one of the common phrases that gets thrown around a lot is "psychological safety." But what is it, and how does it fit into the bigger conversation about resilience at work? 

In this episode of We're Only Human, Ben talks with Allessandria Polizzi about this intersection, exploring practical ways to bring this from idea to reality. While it's easy to feel like these elements are "soft" or unimportant in the bigger scheme of things, they are emerging as critical leadership skills. Listen in to dive into concepts like self compassion, organizational dysfunction, and more. 

If you enjoy this episode, you'll probably also like our talk with Faye Ekong from RavelWorks Africa on how to diagnose culture issues within the business.

Show Notes

Connect with Allessandria on LinkedIn

Check out the show archives, sign up for updates, and more


]]> 1297 no The Business and Human Value of Organizational Transformation If we want to transform and do things differently, we always have a big "why." We have a purpose we are going after.  When I think about transformation, I say, how would you make a preferred way of working which will create delightful experiences for people at the center of that change? Shalu Manan, HR Transformation Strategist We're Only Human -- Episode 136 Change is inevitable, but there is a right and a wrong way we can present and represent change as HR leaders. In today's episode of We're Only Human, Ben talks with Shalu Manan, an HR Transformation Strategist working at Genpact. Shalu shares her personal stories of leading through change, identifying value points for the business, and driving positive experience for the workforce.  If you work for a business that is facing change on any scale (and we all do!), then this episode is going to give you the ideas, insights, and inspiration that you need to see it through.    Show Notes Connect with Shalu on LinkedIn See our show archives and get notified about new episodes See the show archives and sign up for episode updates Wed, 09 Mar 2022 15:00:07 -0000 The Business and Human Value of Organizational Transformation full 504 WRKdefined Podcast Network If we want to transform and do things differently, we always have a big "why." We have a purpose we are going after. When I think about transformation, I say, how would you make a preferred way of working which will create delightful experiences for people at the center of that change? Shalu Manan, HR Transformation Strategist We're Only Human -- Episode 136 Change is inevitable, but there is a right and a wrong way we can present and represent change as HR leaders. In today's episode o... If we want to transform and do things differently, we always have a big "why." We have a purpose we are going after.  When I think about transformation, I say, how would you make a preferred way of working which will create delightful experiences for people at the center of that change? Shalu Manan, HR Transformation Strategist We're Only Human -- Episode 136 Change is inevitable, but there is a right and a wrong way we can present and represent change as HR leaders. In today's episode of We're Only Human, Ben talks with Shalu Manan, an HR Transformation Strategist working at Genpact. Shalu shares her personal stories of leading through change, identifying value points for the business, and driving positive experience for the workforce.  If you work for a business that is facing change on any scale (and we all do!), then this episode is going to give you the ideas, insights, and inspiration that you need to see it through.    Show Notes Connect with Shalu on LinkedIn See our show archives and get notified about new episodes See the show archives and sign up for episode updates If we want to transform and do things differently, we always have a big "why." We have a purpose we are going after.  When I think about transformation, I say, how would you make a preferred way of working which will create delightful experiences for people at the center of that change?

Shalu Manan, HR Transformation Strategist

We're Only Human -- Episode 136

Change is inevitable, but there is a right and a wrong way we can present and represent change as HR leaders. In today's episode of We're Only Human, Ben talks with Shalu Manan, an HR Transformation Strategist working at Genpact. Shalu shares her personal stories of leading through change, identifying value points for the business, and driving positive experience for the workforce. 

If you work for a business that is facing change on any scale (and we all do!), then this episode is going to give you the ideas, insights, and inspiration that you need to see it through. 

 

Show Notes

Connect with Shalu on LinkedIn

See our show archives and get notified about new episodes


]]> 1862 no The CHRO of Memphis on Getting to HR’s Purpose The first advice I would say is be extremely clear about what your purpose is. When I came into this role, we were extremely clear about what not only my goal, but my purpose as a leader in what I was here to do. I think is important for all HR professionals to understand really the critical business needs for the organization that you're a part of, and what is your role in your purpose within that?  Alex Smith, CHRO of the City of Memphis We're Only Human -- Episode 135 One of the things we're tasked with as HR leaders? Helping other people find their purpose in the business.  The data are clear: purpose is one of the key levers of engagement and connection with the business. But have we ever stopped to think about our own purpose? What it is? Why it matters? How it can serve as a guiding light for our efforts?  In this episode of We're Only Human, Ben talks with Alex Smith, head of HR for the City of Memphis, about her suggestions on how to create a more dynamic HR function through continuous learning, a strong purpose, and more.  Just like the relatively small rudder steers a much bigger ship, this purpose can steer each of us into more impact than we could have without it.  Show Notes Connect with Alex on LinkedIn: https://www.linkedin.com/in/consultalexsmith/  See our show archives, sign up for free updates, and more: https://lhra.io/podcast    See the show archives and sign up for episode updates Wed, 23 Feb 2022 13:30:00 -0000 The CHRO of Memphis on Getting to HR’s Purpose full 503 WRKdefined Podcast Network The first advice I would say is be extremely clear about what your purpose is. When I came into this role, we were extremely clear about what not only my goal, but my purpose as a leader in what I was here to do. I think is important for all HR professionals to understand really the critical business needs for the organization that you're a part of, and what is your role in your purpose within that? Alex Smith, CHRO of the City of Memphis We're Only Human -- Episode 135 One of the thing... The first advice I would say is be extremely clear about what your purpose is. When I came into this role, we were extremely clear about what not only my goal, but my purpose as a leader in what I was here to do. I think is important for all HR professionals to understand really the critical business needs for the organization that you're a part of, and what is your role in your purpose within that?  Alex Smith, CHRO of the City of Memphis We're Only Human -- Episode 135 One of the things we're tasked with as HR leaders? Helping other people find their purpose in the business.  The data are clear: purpose is one of the key levers of engagement and connection with the business. But have we ever stopped to think about our own purpose? What it is? Why it matters? How it can serve as a guiding light for our efforts?  In this episode of We're Only Human, Ben talks with Alex Smith, head of HR for the City of Memphis, about her suggestions on how to create a more dynamic HR function through continuous learning, a strong purpose, and more.  Just like the relatively small rudder steers a much bigger ship, this purpose can steer each of us into more impact than we could have without it.  Show Notes Connect with Alex on LinkedIn: https://www.linkedin.com/in/consultalexsmith/  See our show archives, sign up for free updates, and more: https://lhra.io/podcast    See the show archives and sign up for episode updates The first advice I would say is be extremely clear about what your purpose is. When I came into this role, we were extremely clear about what not only my goal, but my purpose as a leader in what I was here to do. I think is important for all HR professionals to understand really the critical business needs for the organization that you're a part of, and what is your role in your purpose within that? 

Alex Smith, CHRO of the City of Memphis

We're Only Human -- Episode 135

One of the things we're tasked with as HR leaders? Helping other people find their purpose in the business. 

The data are clear: purpose is one of the key levers of engagement and connection with the business. But have we ever stopped to think about our own purpose? What it is? Why it matters? How it can serve as a guiding light for our efforts? 

In this episode of We're Only Human, Ben talks with Alex Smith, head of HR for the City of Memphis, about her suggestions on how to create a more dynamic HR function through continuous learning, a strong purpose, and more. 

Just like the relatively small rudder steers a much bigger ship, this purpose can steer each of us into more impact than we could have without it. 

Show Notes

Connect with Alex on LinkedIn: https://www.linkedin.com/in/consultalexsmith/ 

See our show archives, sign up for free updates, and more: https://lhra.io/podcast 

 


]]> 1430 no New Data on Employee Mental Health, Business Impact, and Employee Perception "According to their Director of DEI and Mental Health, they've reduced short-term disability claims related to mental health by 20%, and they've reduced relapse and recurrence by more than 50%."  Doug Berkowitz - SVP Operations - LifeSpeak We're Only Human -- Episode 134 In the last few years, employee mental health has become a priority for more employers than ever before. And yet the data indicate that while employers are trying to make positive changes, they aren't really being felt by the workforce nearly as much as employers would like. In this episode of We're Only Human, Ben talks with Doug Berkowitz from LifeSpeak about some new research that dives deep into what employees want from their companies, including specifics on types of mental health support, what aspects are most important, and how it will impact their performance and retention.  Bottom line: it's time to for employers to take the topic of mental health and wellbeing seriously if they want to attract and retain a high-performing workforce.  To see the full research report, check out the link in the show notes below.  Links Check out the Employer Mental Health Report Card  Learn more about LifeSpeak Check out our show archives, sign up for updates, and more See the show archives and sign up for episode updates Tue, 15 Feb 2022 13:00:00 -0000 New Data on Employee Mental Health, Business Impact, and Employee Perception full 502 WRKdefined Podcast Network "According to their Director of DEI and Mental Health, they've reduced short-term disability claims related to mental health by 20%, and they've reduced relapse and recurrence by more than 50%." Doug Berkowitz - SVP Operations - LifeSpeak We're Only Human -- Episode 134 In the last few years, employee mental health has become a priority for more employers than ever before. And yet the data indicate that while employers are trying to make positive changes, they aren't really being felt b... "According to their Director of DEI and Mental Health, they've reduced short-term disability claims related to mental health by 20%, and they've reduced relapse and recurrence by more than 50%."  Doug Berkowitz - SVP Operations - LifeSpeak We're Only Human -- Episode 134 In the last few years, employee mental health has become a priority for more employers than ever before. And yet the data indicate that while employers are trying to make positive changes, they aren't really being felt by the workforce nearly as much as employers would like. In this episode of We're Only Human, Ben talks with Doug Berkowitz from LifeSpeak about some new research that dives deep into what employees want from their companies, including specifics on types of mental health support, what aspects are most important, and how it will impact their performance and retention.  Bottom line: it's time to for employers to take the topic of mental health and wellbeing seriously if they want to attract and retain a high-performing workforce.  To see the full research report, check out the link in the show notes below.  Links Check out the Employer Mental Health Report Card  Learn more about LifeSpeak Check out our show archives, sign up for updates, and more See the show archives and sign up for episode updates "According to their Director of DEI and Mental Health, they've reduced short-term disability claims related to mental health by 20%, and they've reduced relapse and recurrence by more than 50%." 

Doug Berkowitz - SVP Operations - LifeSpeak

We're Only Human -- Episode 134

In the last few years, employee mental health has become a priority for more employers than ever before. And yet the data indicate that while employers are trying to make positive changes, they aren't really being felt by the workforce nearly as much as employers would like.

In this episode of We're Only Human, Ben talks with Doug Berkowitz from LifeSpeak about some new research that dives deep into what employees want from their companies, including specifics on types of mental health support, what aspects are most important, and how it will impact their performance and retention. 

Bottom line: it's time to for employers to take the topic of mental health and wellbeing seriously if they want to attract and retain a high-performing workforce. 

To see the full research report, check out the link in the show notes below. 

Links


]]> 1437 no Mythbusting AI in Talent Acquisition on We’re Only Human The days of a recruiter having to really remember or jot down different iterations, skills, synonyms, acronyms... Those days are gone. We are constantly learning based off of the resumes that we're parsing.  Terry Bustamante, DaXtra Technologies   We're Only Human -- Episode 133   Back in December, Ben and over 100 other business leaders and technology providers attended the HR Tech Connect Summit in Jacksonville, FL. At the event, one key session was called Mythbusting AI for HR, and it dove into the specific areas where myths abound because of misinformation or lack of insight into algorithm-based technologies.  Today's conversation with Terry from DaXtra, recorded live on site during the HR Tech Connect Summit, dives into mythbusting AI specifically around hiring, giving ideas about how AI can increase the number of candidates available for a role, drive diversity and limit bias, and so much  more.  Links:  Interested in checking out what DaXtra is doing? Here is how they are supporting employers: https://www.daxtra.com/solutions-for/corporates-2/  Connect with Terry on LinkedIn: https://www.linkedin.com/in/terrybustamantebusdev/  Learn more about the HR Tech Connect Summit: https://hrtechconnectsummit.com/  See our show archives and sign up for free updates: https://lhra.io/podcast  See the show archives and sign up for episode updates Mon, 07 Feb 2022 14:16:44 -0000 Mythbusting AI in Talent Acquisition on We’re Only Human full 501 WRKdefined Podcast Network The days of a recruiter having to really remember or jot down different iterations, skills, synonyms, acronyms... Those days are gone. We are constantly learning based off of the resumes that we're parsing. Terry Bustamante, DaXtra Technologies We're Only Human -- Episode 133 Back in December, Ben and over 100 other business leaders and technology providers attended the HR Tech Connect Summit in Jacksonville, FL. At the event, one key session was called Mythbusting AI for ... The days of a recruiter having to really remember or jot down different iterations, skills, synonyms, acronyms... Those days are gone. We are constantly learning based off of the resumes that we're parsing.  Terry Bustamante, DaXtra Technologies   We're Only Human -- Episode 133   Back in December, Ben and over 100 other business leaders and technology providers attended the HR Tech Connect Summit in Jacksonville, FL. At the event, one key session was called Mythbusting AI for HR, and it dove into the specific areas where myths abound because of misinformation or lack of insight into algorithm-based technologies.  Today's conversation with Terry from DaXtra, recorded live on site during the HR Tech Connect Summit, dives into mythbusting AI specifically around hiring, giving ideas about how AI can increase the number of candidates available for a role, drive diversity and limit bias, and so much  more.  Links:  Interested in checking out what DaXtra is doing? Here is how they are supporting employers: https://www.daxtra.com/solutions-for/corporates-2/  Connect with Terry on LinkedIn: https://www.linkedin.com/in/terrybustamantebusdev/  Learn more about the HR Tech Connect Summit: https://hrtechconnectsummit.com/  See our show archives and sign up for free updates: https://lhra.io/podcast  See the show archives and sign up for episode updates The days of a recruiter having to really remember or jot down different iterations, skills, synonyms, acronyms... Those days are gone. We are constantly learning based off of the resumes that we're parsing. 

Terry Bustamante, DaXtra Technologies

 

We're Only Human -- Episode 133

 

Back in December, Ben and over 100 other business leaders and technology providers attended the HR Tech Connect Summit in Jacksonville, FL. At the event, one key session was called Mythbusting AI for HR, and it dove into the specific areas where myths abound because of misinformation or lack of insight into algorithm-based technologies. 

Today's conversation with Terry from DaXtra, recorded live on site during the HR Tech Connect Summit, dives into mythbusting AI specifically around hiring, giving ideas about how AI can increase the number of candidates available for a role, drive diversity and limit bias, and so much  more. 

Links: 

Interested in checking out what DaXtra is doing? Here is how they are supporting employers: https://www.daxtra.com/solutions-for/corporates-2/ 

Connect with Terry on LinkedIn: https://www.linkedin.com/in/terrybustamantebusdev/ 

Learn more about the HR Tech Connect Summit: https://hrtechconnectsummit.com/ 

See our show archives and sign up for free updates: https://lhra.io/podcast 


]]> 1171 no Top Concerns for HR in 2022 on We’re Only Human "Many employees these days may feel disconnected from their jobs or the company culture as a whole." Ralf Hofmann, Managing Partner & Co-Founder, Drake Star   We're Only Human -- Episode 132   One of the things that makes us all better is hearing from people outside of our bubble. In this episode, Ben talks with Ralf Hofmann, an investor and business leader that helps with funding and business deals across the HR technology industry. They dive into some of the things that are top of mind for this business leader, such as the inclusion of artificial intelligence into HR operations, the need to consider virtual and remote employees when making decisions, and more.  But Ben also asks a hard question towards the end: should HR, talent, and learning professionals be looking at the company behind the technology, not just the software, when making a purchasing decision?  Check out this conversation to hear Ralf's answer and other trends his firm is watching for the coming year.    Show notes and links: Check out the previous episode on HR's role in cybersecurity: https://onlyhumanshow.com/e/owning-hrs-cybersecurity-responsibilities-with-erika-lance-on-were-only-human/ Learn more about Drake Star: http://drakestar.com Check out the show archives, sign up for updates, and more: https://lhra.io/podcast  See the show archives and sign up for episode updates Wed, 02 Feb 2022 14:45:06 -0000 Top Concerns for HR in 2022 on We’re Only Human full 500 WRKdefined Podcast Network "Many employees these days may feel disconnected from their jobs or the company culture as a whole." Ralf Hofmann, Managing Partner & Co-Founder, Drake Star We're Only Human -- Episode 132 One of the things that makes us all better is hearing from people outside of our bubble. In this episode, Ben talks with Ralf Hofmann, an investor and business leader that helps with funding and business deals across the HR technology industry. They dive into some of the things that are to... "Many employees these days may feel disconnected from their jobs or the company culture as a whole." Ralf Hofmann, Managing Partner & Co-Founder, Drake Star   We're Only Human -- Episode 132   One of the things that makes us all better is hearing from people outside of our bubble. In this episode, Ben talks with Ralf Hofmann, an investor and business leader that helps with funding and business deals across the HR technology industry. They dive into some of the things that are top of mind for this business leader, such as the inclusion of artificial intelligence into HR operations, the need to consider virtual and remote employees when making decisions, and more.  But Ben also asks a hard question towards the end: should HR, talent, and learning professionals be looking at the company behind the technology, not just the software, when making a purchasing decision?  Check out this conversation to hear Ralf's answer and other trends his firm is watching for the coming year.    Show notes and links: Check out the previous episode on HR's role in cybersecurity: https://onlyhumanshow.com/e/owning-hrs-cybersecurity-responsibilities-with-erika-lance-on-were-only-human/ Learn more about Drake Star: http://drakestar.com Check out the show archives, sign up for updates, and more: https://lhra.io/podcast  See the show archives and sign up for episode updates "Many employees these days may feel disconnected from their jobs or the company culture as a whole."

Ralf Hofmann, Managing Partner & Co-Founder, Drake Star

 

We're Only Human -- Episode 132

 

One of the things that makes us all better is hearing from people outside of our bubble. In this episode, Ben talks with Ralf Hofmann, an investor and business leader that helps with funding and business deals across the HR technology industry. They dive into some of the things that are top of mind for this business leader, such as the inclusion of artificial intelligence into HR operations, the need to consider virtual and remote employees when making decisions, and more. 

But Ben also asks a hard question towards the end: should HR, talent, and learning professionals be looking at the company behind the technology, not just the software, when making a purchasing decision? 

Check out this conversation to hear Ralf's answer and other trends his firm is watching for the coming year. 

 

Show notes and links:

Check out the previous episode on HR's role in cybersecurity: https://onlyhumanshow.com/e/owning-hrs-cybersecurity-responsibilities-with-erika-lance-on-were-only-human/

Learn more about Drake Star: http://drakestar.com

Check out the show archives, sign up for updates, and more: https://lhra.io/podcast 


]]> 1393 no Creating a Vibrant Performance Process: Insights from Two Chief People Officers "We all want to be seen, heard, and recognized." Abby Hamilton, Chief People Officer, LiveIntent   We're Only Human -- Episode 131   When it comes to performance processes at most companies, the expected outcomes are compliance and completion. But in this episode, Ben talks with Shane Metcalf of 15Five and Abby Hamilton of LiveIntent to understand what it takes to create not just a process, but a true culture of performance within an organization. Shane and Abby share ideas, insights, and suggestions that every employer can leverage to create a better and more equitable performance process.    Resources:  Check out the HR Superstars podcast: https://podcasts.apple.com/us/podcast/hr-superstars/id1551858336  Connect with Shane on LinkedIn: https://www.linkedin.com/in/shane-metcalf-55620213/  Connect with Abby on LinkedIn: https://www.linkedin.com/in/abbyhamilton/  See the We're Only Human show archives and more: https://lhra.io/podcast  See the show archives and sign up for episode updates Thu, 06 Jan 2022 13:31:25 -0000 Creating a Vibrant Performance Process: Insights from Two Chief People Officers full 499 WRKdefined Podcast Network "We all want to be seen, heard, and recognized." Abby Hamilton, Chief People Officer, LiveIntent We're Only Human -- Episode 131 When it comes to performance processes at most companies, the expected outcomes are compliance and completion. But in this episode, Ben talks with Shane Metcalf of 15Five and Abby Hamilton of LiveIntent to understand what it takes to create not just a process, but a true culture of performance within an organization. Shane and Abby share ideas, insight... "We all want to be seen, heard, and recognized." Abby Hamilton, Chief People Officer, LiveIntent   We're Only Human -- Episode 131   When it comes to performance processes at most companies, the expected outcomes are compliance and completion. But in this episode, Ben talks with Shane Metcalf of 15Five and Abby Hamilton of LiveIntent to understand what it takes to create not just a process, but a true culture of performance within an organization. Shane and Abby share ideas, insights, and suggestions that every employer can leverage to create a better and more equitable performance process.    Resources:  Check out the HR Superstars podcast: https://podcasts.apple.com/us/podcast/hr-superstars/id1551858336  Connect with Shane on LinkedIn: https://www.linkedin.com/in/shane-metcalf-55620213/  Connect with Abby on LinkedIn: https://www.linkedin.com/in/abbyhamilton/  See the We're Only Human show archives and more: https://lhra.io/podcast  See the show archives and sign up for episode updates "We all want to be seen, heard, and recognized."

Abby Hamilton, Chief People Officer, LiveIntent

 

We're Only Human -- Episode 131

 

When it comes to performance processes at most companies, the expected outcomes are compliance and completion. But in this episode, Ben talks with Shane Metcalf of 15Five and Abby Hamilton of LiveIntent to understand what it takes to create not just a process, but a true culture of performance within an organization.

Shane and Abby share ideas, insights, and suggestions that every employer can leverage to create a better and more equitable performance process. 

 

Resources: 


]]> 1491 no Stop Avoiding AI and Embrace Human Experiences on We‘re Only Human "We collect three to 4 billion talent signals in the platform. That number is so large that if you were to spread it out over each second, it's 30 years of data. It's a crazy large number, but machine learning can look at that and in a millisecond find the patterns that you're looking for and apply it to what you want in a heartbeat."  Cliff Jurkiewicz, VP Global Strategy at Phenom   We're Only Human -- Episode 130   Join Phenom's Industry-first AI Day at http://ai.phenom.com   Artificial intelligence is polarizing. It's either going to save us all or destroy life as we know it.    Okay, that's a bit tongue in cheek, but you know what I mean. The headlines paint one picture, but users (especially in HR and recruiting) are seeing incredible value. And that includes not just admins but employees and candidates as well. Put simply, AI can create amazing, personalized experiences . In this episode, Ben speaks with Cliff Jurkiewicz, VP of Global Strategy at Phenom, about the use of AI technology by some notable brands like Southwest Airlines to create better experiences for candidates. In addition, they dive into some of the basics of how AI works. Most importantly, though, they tease the new AI Day that Phenom is hosting on December 9th, 2021. It's a limited seating virtual event with some BIG announcements. You won't want to miss this if you plan on hiring or retaining employees in the coming year.    Thanks for listening to We're Only Human! Check out our show archives and/or subscribe at https://lhra.io/podcast  See the show archives and sign up for episode updates Mon, 06 Dec 2021 15:23:00 -0000 Stop Avoiding AI and Embrace Human Experiences on We‘re Only Human full 498 WRKdefined Podcast Network "We collect three to 4 billion talent signals in the platform. That number is so large that if you were to spread it out over each second, it's 30 years of data. It's a crazy large number, but machine learning can look at that and in a millisecond find the patterns that you're looking for and apply it to what you want in a heartbeat." Cliff Jurkiewicz, VP Global Strategy at Phenom We're Only Human -- Episode 130 Join Phenom's Industry-first AI Day at http://ai.phenom.com &... "We collect three to 4 billion talent signals in the platform. That number is so large that if you were to spread it out over each second, it's 30 years of data. It's a crazy large number, but machine learning can look at that and in a millisecond find the patterns that you're looking for and apply it to what you want in a heartbeat."  Cliff Jurkiewicz, VP Global Strategy at Phenom   We're Only Human -- Episode 130   Join Phenom's Industry-first AI Day at http://ai.phenom.com   Artificial intelligence is polarizing. It's either going to save us all or destroy life as we know it.    Okay, that's a bit tongue in cheek, but you know what I mean. The headlines paint one picture, but users (especially in HR and recruiting) are seeing incredible value. And that includes not just admins but employees and candidates as well. Put simply, AI can create amazing, personalized experiences . In this episode, Ben speaks with Cliff Jurkiewicz, VP of Global Strategy at Phenom, about the use of AI technology by some notable brands like Southwest Airlines to create better experiences for candidates. In addition, they dive into some of the basics of how AI works. Most importantly, though, they tease the new AI Day that Phenom is hosting on December 9th, 2021. It's a limited seating virtual event with some BIG announcements. You won't want to miss this if you plan on hiring or retaining employees in the coming year.    Thanks for listening to We're Only Human! Check out our show archives and/or subscribe at https://lhra.io/podcast  See the show archives and sign up for episode updates "We collect three to 4 billion talent signals in the platform. That number is so large that if you were to spread it out over each second, it's 30 years of data. It's a crazy large number, but machine learning can look at that and in a millisecond find the patterns that you're looking for and apply it to what you want in a heartbeat." 

Cliff Jurkiewicz, VP Global Strategy at Phenom

 

We're Only Human -- Episode 130

 

Join Phenom's Industry-first AI Day at http://ai.phenom.com

 

Artificial intelligence is polarizing. It's either going to save us all or destroy life as we know it. 

 

Okay, that's a bit tongue in cheek, but you know what I mean. The headlines paint one picture, but users (especially in HR and recruiting) are seeing incredible value. And that includes not just admins but employees and candidates as well. Put simply, AI can create amazing, personalized experiences .

In this episode, Ben speaks with Cliff Jurkiewicz, VP of Global Strategy at Phenom, about the use of AI technology by some notable brands like Southwest Airlines to create better experiences for candidates. In addition, they dive into some of the basics of how AI works. Most importantly, though, they tease the new AI Day that Phenom is hosting on December 9th, 2021. It's a limited seating virtual event with some BIG announcements. You won't want to miss this if you plan on hiring or retaining employees in the coming year. 

 

Thanks for listening to We're Only Human! Check out our show archives and/or subscribe at https://lhra.io/podcast 


]]> 2125 no Why Not Risk Hiring Someone Amazing? Featuring Peter Sursi of the FBI on We‘re Only Human "And as I have these conversations with hiring managers and my peer executives, I often ask them things like, 'Who is the best person that works with you that comes from a non-traditional background--would you take more of them?' And of course the answer is always yes. You can! You can do that. And why not risk the possibility of getting somebody amazing?" Peter Sursi, Talent Executive, Federal Bureau of Investigation   We're Only Human -- Episode 129   In today's talent market, employers need to be willing to flex, change, and iterate. "The way we've always done it" was always a poor strategy, but today it could be crippling.  In this episode of the podcast, Ben talks with Peter Sursi, a talent executive with the FBI. Peter's belief is that employers should open up their hiring to nontraditional backgrounds. This not only supports diversity efforts, but it also helps to diversify talent pipelines and create a more rich and varied set of skills that your organization can tap into.  Listen to Peter's passionate plea for companies and hiring leaders, and take him up on the challenge to "risk getting someone amazing" into your next hiring funnel.    Links and Show Notes Connect with Peter on LinkedIn: https://www.linkedin.com/in/petersursi/  This episode is a replay from our 2021 State of Hiring in Today's Talent Market event. To hear the entire event and get 3.0 HRCI/SHRM credits, get the free replay on demand here: https://lhra.io/hire21  Check out our new research on The Great Reprioritization: https://lhra.io/blog/data-preview-the-great-resignation-nope-its-the-great-reprioritization-new-research/  See the show archives and sign up for episode updates Mon, 08 Nov 2021 13:40:23 -0000 Why Not Risk Hiring Someone Amazing? Featuring Peter Sursi of the FBI on We‘re Only Human full 497 WRKdefined Podcast Network "And as I have these conversations with hiring managers and my peer executives, I often ask them things like, 'Who is the best person that works with you that comes from a non-traditional background--would you take more of them?' And of course the answer is always yes. You can! You can do that. And why not risk the possibility of getting somebody amazing?" Peter Sursi, Talent Executive, Federal Bureau of Investigation We're Only Human -- Episode 129 In today's talent market, em... "And as I have these conversations with hiring managers and my peer executives, I often ask them things like, 'Who is the best person that works with you that comes from a non-traditional background--would you take more of them?' And of course the answer is always yes. You can! You can do that. And why not risk the possibility of getting somebody amazing?" Peter Sursi, Talent Executive, Federal Bureau of Investigation   We're Only Human -- Episode 129   In today's talent market, employers need to be willing to flex, change, and iterate. "The way we've always done it" was always a poor strategy, but today it could be crippling.  In this episode of the podcast, Ben talks with Peter Sursi, a talent executive with the FBI. Peter's belief is that employers should open up their hiring to nontraditional backgrounds. This not only supports diversity efforts, but it also helps to diversify talent pipelines and create a more rich and varied set of skills that your organization can tap into.  Listen to Peter's passionate plea for companies and hiring leaders, and take him up on the challenge to "risk getting someone amazing" into your next hiring funnel.    Links and Show Notes Connect with Peter on LinkedIn: https://www.linkedin.com/in/petersursi/  This episode is a replay from our 2021 State of Hiring in Today's Talent Market event. To hear the entire event and get 3.0 HRCI/SHRM credits, get the free replay on demand here: https://lhra.io/hire21  Check out our new research on The Great Reprioritization: https://lhra.io/blog/data-preview-the-great-resignation-nope-its-the-great-reprioritization-new-research/  See the show archives and sign up for episode updates "And as I have these conversations with hiring managers and my peer executives, I often ask them things like, 'Who is the best person that works with you that comes from a non-traditional background--would you take more of them?'

And of course the answer is always yes. You can! You can do that. And why not risk the possibility of getting somebody amazing?"

Peter Sursi, Talent Executive, Federal Bureau of Investigation

 

We're Only Human -- Episode 129

 

In today's talent market, employers need to be willing to flex, change, and iterate. "The way we've always done it" was always a poor strategy, but today it could be crippling. 

In this episode of the podcast, Ben talks with Peter Sursi, a talent executive with the FBI. Peter's belief is that employers should open up their hiring to nontraditional backgrounds. This not only supports diversity efforts, but it also helps to diversify talent pipelines and create a more rich and varied set of skills that your organization can tap into. 

Listen to Peter's passionate plea for companies and hiring leaders, and take him up on the challenge to "risk getting someone amazing" into your next hiring funnel. 

 

Links and Show Notes

Connect with Peter on LinkedIn: https://www.linkedin.com/in/petersursi/ 

This episode is a replay from our 2021 State of Hiring in Today's Talent Market event. To hear the entire event and get 3.0 HRCI/SHRM credits, get the free replay on demand here: https://lhra.io/hire21 

Check out our new research on The Great Reprioritization: https://lhra.io/blog/data-preview-the-great-resignation-nope-its-the-great-reprioritization-new-research/ 


]]> 1783 no Leading Organizational Change at Siemens with Manuela Brede on We‘re Only Human "No one likes leaving the comfort zone, but change forces you to leave your comfort zone, your known area. That is also an aspect of why it's important to start early because you also need to transport the vision for why you change, why you transform things, because if people don't understand why things are changing and what is the greater strategy, they will find it even harder to change themselves and their behavior."  Manuela Brede, Senior Consultant Transformation & Change Management at Siemens We're Only Human -- Episode 128   Changing workplace technology, practices, or almost any factor in the employee experience is guaranteed to create friction. Why? Because humans are inherently drawn to stability. New data from Lighthouse Research & Advisory shows that while all employees don't want remote work, many of those that have it want to keep it.  Today's discussion with Manuela Brede of Siemens dives into change, change management, organizational transformation, and more. With a robust background of insights into how human and organizational behavior integrate, listeners will quickly pick up on key ideas to help communicate and reinforce change of all types.    Thank you to the team at IBM for connecting us with Manuela. IBM is doing tremendous work with organizational strategy and transformation for organizations like UnitedHealth Group, Takeda Pharmaceuticals, PayPal, and more. https://www.ibm.com/about/transform-your-work/    Show notes:  Listen to our show archives and get free updates on new episodes: https://lhra.io/podcast    See the show archives and sign up for episode updates Mon, 04 Oct 2021 16:33:36 -0000 Leading Organizational Change at Siemens with Manuela Brede on We‘re Only Human full 492 WRKdefined Podcast Network "No one likes leaving the comfort zone, but change forces you to leave your comfort zone, your known area. That is also an aspect of why it's important to start early because you also need to transport the vision for why you change, why you transform things, because if people don't understand why things are changing and what is the greater strategy, they will find it even harder to change themselves and their behavior." Manuela Brede, Senior Consultant Transformation & Change Manage... "No one likes leaving the comfort zone, but change forces you to leave your comfort zone, your known area. That is also an aspect of why it's important to start early because you also need to transport the vision for why you change, why you transform things, because if people don't understand why things are changing and what is the greater strategy, they will find it even harder to change themselves and their behavior."  Manuela Brede, Senior Consultant Transformation & Change Management at Siemens We're Only Human -- Episode 128   Changing workplace technology, practices, or almost any factor in the employee experience is guaranteed to create friction. Why? Because humans are inherently drawn to stability. New data from Lighthouse Research & Advisory shows that while all employees don't want remote work, many of those that have it want to keep it.  Today's discussion with Manuela Brede of Siemens dives into change, change management, organizational transformation, and more. With a robust background of insights into how human and organizational behavior integrate, listeners will quickly pick up on key ideas to help communicate and reinforce change of all types.    Thank you to the team at IBM for connecting us with Manuela. IBM is doing tremendous work with organizational strategy and transformation for organizations like UnitedHealth Group, Takeda Pharmaceuticals, PayPal, and more. https://www.ibm.com/about/transform-your-work/    Show notes:  Listen to our show archives and get free updates on new episodes: https://lhra.io/podcast    See the show archives and sign up for episode updates "No one likes leaving the comfort zone, but change forces you to leave your comfort zone, your known area. That is also an aspect of why it's important to start early because you also need to transport the vision for why you change, why you transform things, because if people don't understand why things are changing and what is the greater strategy, they will find it even harder to change themselves and their behavior." 

Manuela Brede, Senior Consultant Transformation & Change Management at Siemens

We're Only Human -- Episode 128

 

Changing workplace technology, practices, or almost any factor in the employee experience is guaranteed to create friction. Why? Because humans are inherently drawn to stability. New data from Lighthouse Research & Advisory shows that while all employees don't want remote work, many of those that have it want to keep it. 

Today's discussion with Manuela Brede of Siemens dives into change, change management, organizational transformation, and more. With a robust background of insights into how human and organizational behavior integrate, listeners will quickly pick up on key ideas to help communicate and reinforce change of all types. 

 

Thank you to the team at IBM for connecting us with Manuela. IBM is doing tremendous work with organizational strategy and transformation for organizations like UnitedHealth Group, Takeda Pharmaceuticals, PayPal, and more. https://www.ibm.com/about/transform-your-work/ 

 

Show notes: 

Listen to our show archives and get free updates on new episodes: https://lhra.io/podcast 

 


]]> 2099 no Talent Intelligence and Compensation with Salary.com‘s CEO on We‘re Only Human As we provide, billions and billions of data points of pay, job descriptions, skills, information about the organization, information about people... We have all this data and talent intelligence is an emerging super category. Kent Plunkett, CEO, Salary.com   We're Only Human -- Episode 127   Today, more than ever, compensation is a priority for business leaders in fast-moving organizations. Not sure that's true? Try mentioning pay equity or competitive job offers and see what comes up.  In this episode, Ben interviews Kent Plunkett, CEO of Salary.com, about the company's priorities today. A key item on that agenda? The rise of Talent Intelligence as a category of AI-enabled talent technologies that drive better people and business outcomes.    Connect with the Salary.com team: http://salary.com/  See the show archives and sign up for episode updates Tue, 28 Sep 2021 15:00:00 -0000 Talent Intelligence and Compensation with Salary.com‘s CEO on We‘re Only Human full 496 WRKdefined Podcast Network As we provide, billions and billions of data points of pay, job descriptions, skills, information about the organization, information about people... We have all this data and talent intelligence is an emerging super category. Kent Plunkett, CEO, Salary.com We're Only Human -- Episode 127 Today, more than ever, compensation is a priority for business leaders in fast-moving organizations. Not sure that's true? Try mentioning pay equity or competitive job offers and see what comes... As we provide, billions and billions of data points of pay, job descriptions, skills, information about the organization, information about people... We have all this data and talent intelligence is an emerging super category. Kent Plunkett, CEO, Salary.com   We're Only Human -- Episode 127   Today, more than ever, compensation is a priority for business leaders in fast-moving organizations. Not sure that's true? Try mentioning pay equity or competitive job offers and see what comes up.  In this episode, Ben interviews Kent Plunkett, CEO of Salary.com, about the company's priorities today. A key item on that agenda? The rise of Talent Intelligence as a category of AI-enabled talent technologies that drive better people and business outcomes.    Connect with the Salary.com team: http://salary.com/  See the show archives and sign up for episode updates As we provide, billions and billions of data points of pay, job descriptions, skills, information about the organization, information about people... We have all this data and talent intelligence is an emerging super category.

Kent Plunkett, CEO, Salary.com

 

We're Only Human -- Episode 127

 

Today, more than ever, compensation is a priority for business leaders in fast-moving organizations. Not sure that's true? Try mentioning pay equity or competitive job offers and see what comes up. 

In this episode, Ben interviews Kent Plunkett, CEO of Salary.com, about the company's priorities today. A key item on that agenda? The rise of Talent Intelligence as a category of AI-enabled talent technologies that drive better people and business outcomes. 

 

Connect with the Salary.com team: http://salary.com/ 


]]> 1375 no HR‘s Role in Driving Organizational Success with Julie Salomone on We‘re Only Human "That's step one is you have to build that partnership. And hopefully now that the iron is hot,  strike it. If you have been supporting your business and organization through this pandemic,  how do you take advantage of that and make sure that now your voice is in the room. Make sure that now you're using your voice and you're saying some of these things. I think HR has a unique perspective to your point--we don't cause a lot of these issues, but we help solve a lot of these issues." Julie Salomone, VP of Global Human Resources, Televerde   We're Only Human -- Episode 126   In all the factors that wrap into what a company does, the people are the key enablers, doers, and makers. And HR is the keeper of the people.  In this heartfelt episode, Julie Salomone of Televerde and host Ben Eubanks discuss how HR can step up and drive success for all initiatives, both talent-oriented and not. Julie talks about what inspires her as an HR leader and offers a clear call to action for today's talent professionals to step up and lead during challenging times.    Resources:  Connect with Julie: https://www.linkedin.com/in/julie-salomone-mahr-phr-3096212/  Learn more about Televerde and their unique approach to talent: https://televerde.com/who-we-are/model/  See our show archives, sign up for free updates, and more: http://lhra.io/podcast  See the show archives and sign up for episode updates Mon, 13 Sep 2021 15:43:25 -0000 HR‘s Role in Driving Organizational Success with Julie Salomone on We‘re Only Human full 495 WRKdefined Podcast Network "That's step one is you have to build that partnership. And hopefully now that the iron is hot, strike it. If you have been supporting your business and organization through this pandemic, how do you take advantage of that and make sure that now your voice is in the room. Make sure that now you're using your voice and you're saying some of these things. I think HR has a unique perspective to your point--we don't cause a lot of these issues, but we help solve a lot of these issues.... "That's step one is you have to build that partnership. And hopefully now that the iron is hot,  strike it. If you have been supporting your business and organization through this pandemic,  how do you take advantage of that and make sure that now your voice is in the room. Make sure that now you're using your voice and you're saying some of these things. I think HR has a unique perspective to your point--we don't cause a lot of these issues, but we help solve a lot of these issues." Julie Salomone, VP of Global Human Resources, Televerde   We're Only Human -- Episode 126   In all the factors that wrap into what a company does, the people are the key enablers, doers, and makers. And HR is the keeper of the people.  In this heartfelt episode, Julie Salomone of Televerde and host Ben Eubanks discuss how HR can step up and drive success for all initiatives, both talent-oriented and not. Julie talks about what inspires her as an HR leader and offers a clear call to action for today's talent professionals to step up and lead during challenging times.    Resources:  Connect with Julie: https://www.linkedin.com/in/julie-salomone-mahr-phr-3096212/  Learn more about Televerde and their unique approach to talent: https://televerde.com/who-we-are/model/  See our show archives, sign up for free updates, and more: http://lhra.io/podcast  See the show archives and sign up for episode updates "That's step one is you have to build that partnership. And hopefully now that the iron is hot,  strike it. If you have been supporting your business and organization through this pandemic,  how do you take advantage of that and make sure that now your voice is in the room. Make sure that now you're using your voice and you're saying some of these things. I think HR has a unique perspective to your point--we don't cause a lot of these issues, but we help solve a lot of these issues."

Julie Salomone, VP of Global Human Resources, Televerde

 

We're Only Human -- Episode 126

 

In all the factors that wrap into what a company does, the people are the key enablers, doers, and makers. And HR is the keeper of the people. 

In this heartfelt episode, Julie Salomone of Televerde and host Ben Eubanks discuss how HR can step up and drive success for all initiatives, both talent-oriented and not. Julie talks about what inspires her as an HR leader and offers a clear call to action for today's talent professionals to step up and lead during challenging times. 

 

Resources: 

Connect with Julie: https://www.linkedin.com/in/julie-salomone-mahr-phr-3096212/ 

Learn more about Televerde and their unique approach to talent: https://televerde.com/who-we-are/model/ 

See our show archives, sign up for free updates, and more: http://lhra.io/podcast 


]]> 1954 no Interviews as a Source of Rich, Actionable Data with BrightHire on We‘re Only Human "The job of a talent acquisition leader is actually like five or six functions put together. You're a marketing leader doing outbound and branding. You're a sales leader, leading a team of individuals having conversations, converting candidates, or an operations leader by coordinating and scheduling and setting up interviews through the funnel. You're an analytics leader, trying to build dashboards and reporting."  Teddy Chestnut, BrightHire   We're Only Human -- Episode 125   In the hiring process, we collect a lot of data. We look at costs, timing, responsiveness, candidate qualities, and so much more. But the majority of companies don't capture much, if anything, around interviews. And when they do, that happens on a notepad or piece of paper, which is virtually impossible to analyze. In this episode of We're Only Human, Teddy Chestnut from BrightHire talks about how his company is enabling powerful insights from interviews at a massive scale, allowing business leaders to use that data for DEI hiring, process improvement, and so much more.   Links and resources:  Check out our most recent podcast on 20+ hiring strategies for a tight talent market Learn more about the BrightHire team See our show archives, get updates on We're Only Human, and more See the show archives and sign up for episode updates Tue, 07 Sep 2021 11:05:00 -0000 Interviews as a Source of Rich, Actionable Data with BrightHire on We‘re Only Human full 494 WRKdefined Podcast Network "The job of a talent acquisition leader is actually like five or six functions put together. You're a marketing leader doing outbound and branding. You're a sales leader, leading a team of individuals having conversations, converting candidates, or an operations leader by coordinating and scheduling and setting up interviews through the funnel. You're an analytics leader, trying to build dashboards and reporting." Teddy Chestnut, BrightHire We're Only Human -- Episode 125 ... "The job of a talent acquisition leader is actually like five or six functions put together. You're a marketing leader doing outbound and branding. You're a sales leader, leading a team of individuals having conversations, converting candidates, or an operations leader by coordinating and scheduling and setting up interviews through the funnel. You're an analytics leader, trying to build dashboards and reporting."  Teddy Chestnut, BrightHire   We're Only Human -- Episode 125   In the hiring process, we collect a lot of data. We look at costs, timing, responsiveness, candidate qualities, and so much more. But the majority of companies don't capture much, if anything, around interviews. And when they do, that happens on a notepad or piece of paper, which is virtually impossible to analyze. In this episode of We're Only Human, Teddy Chestnut from BrightHire talks about how his company is enabling powerful insights from interviews at a massive scale, allowing business leaders to use that data for DEI hiring, process improvement, and so much more.   Links and resources:  Check out our most recent podcast on 20+ hiring strategies for a tight talent market Learn more about the BrightHire team See our show archives, get updates on We're Only Human, and more See the show archives and sign up for episode updates "The job of a talent acquisition leader is actually like five or six functions put together. You're a marketing leader doing outbound and branding. You're a sales leader, leading a team of individuals having conversations, converting candidates, or an operations leader by coordinating and scheduling and setting up interviews through the funnel. You're an analytics leader, trying to build dashboards and reporting." 

Teddy Chestnut, BrightHire

 

We're Only Human -- Episode 125

 

In the hiring process, we collect a lot of data. We look at costs, timing, responsiveness, candidate qualities, and so much more. But the majority of companies don't capture much, if anything, around interviews. And when they do, that happens on a notepad or piece of paper, which is virtually impossible to analyze.

In this episode of We're Only Human, Teddy Chestnut from BrightHire talks about how his company is enabling powerful insights from interviews at a massive scale, allowing business leaders to use that data for DEI hiring, process improvement, and so much more.

 

Links and resources: 


]]> 2029 no 20 Hiring Strategies, Ideas, and Tips for a Tight Talent Market on We‘re Only Human Thousands of people have been our dataset this year that we've been talking to and analyzing and understanding what's happening. There's so much research and evidence here to help you. Transparently, I've never seen a market like we're in today. I hope this gives you some good insights and good ideas to solve for the current challenges and an extremely difficult hiring market. Ben EubanksChief Research Officer, Lighthouse Research & Advisory Host, We're Only HumanHost, HR Tech Talks Livestream Show   We're Only Human -- Episode 124   In the rare solo episode, Ben talks directly to talent and HR leaders who are struggling to find the right staff in the unprecedented job market employers are facing. This episode brings a ton of resources to bear: Ben's hands on experience in recruiting hard to find talent in the special operations aviation community Interviews with more than a dozen forward-thinking talent and HR leaders that are taking a proactive approach to the current situation Data from more than 800 employers from this year's Talent Acquisition Trends research at Lighthouse Take notes! And if you have had a conversation with someone in the past 30 days about the challenges of hiring, take a minute to share this episode with them. After all, a rising tide lifts all ships!   Show notes/resources:  Free PDF handout: 20+ Strategies and Tips for Hiring in a Tight Market https://upstarthr.com/talent-mobility-case-studies-and-research-podcast/  Sprint Recruiting Book: https://amzn.to/3sL6O7C  LHRA research on talent acquisition priorities for 2021/2022: https://lhra.io/blog/report-we-asked-800-employers-about-virtual-recruiting-new-research/  See the show archives and sign up for episode updates Wed, 25 Aug 2021 13:21:33 -0000 20 Hiring Strategies, Ideas, and Tips for a Tight Talent Market on We‘re Only Human full 493 WRKdefined Podcast Network Thousands of people have been our dataset this year that we've been talking to and analyzing and understanding what's happening. There's so much research and evidence here to help you. Transparently, I've never seen a market like we're in today. I hope this gives you some good insights and good ideas to solve for the current challenges and an extremely difficult hiring market. Ben EubanksChief Research Officer, Lighthouse Research & Advisory Host, We're Only HumanHost, HR Tech Talks Lives... Thousands of people have been our dataset this year that we've been talking to and analyzing and understanding what's happening. There's so much research and evidence here to help you. Transparently, I've never seen a market like we're in today. I hope this gives you some good insights and good ideas to solve for the current challenges and an extremely difficult hiring market. Ben EubanksChief Research Officer, Lighthouse Research & Advisory Host, We're Only HumanHost, HR Tech Talks Livestream Show   We're Only Human -- Episode 124   In the rare solo episode, Ben talks directly to talent and HR leaders who are struggling to find the right staff in the unprecedented job market employers are facing. This episode brings a ton of resources to bear: Ben's hands on experience in recruiting hard to find talent in the special operations aviation community Interviews with more than a dozen forward-thinking talent and HR leaders that are taking a proactive approach to the current situation Data from more than 800 employers from this year's Talent Acquisition Trends research at Lighthouse Take notes! And if you have had a conversation with someone in the past 30 days about the challenges of hiring, take a minute to share this episode with them. After all, a rising tide lifts all ships!   Show notes/resources:  Free PDF handout: 20+ Strategies and Tips for Hiring in a Tight Market https://upstarthr.com/talent-mobility-case-studies-and-research-podcast/  Sprint Recruiting Book: https://amzn.to/3sL6O7C  LHRA research on talent acquisition priorities for 2021/2022: https://lhra.io/blog/report-we-asked-800-employers-about-virtual-recruiting-new-research/  See the show archives and sign up for episode updates Thousands of people have been our dataset this year that we've been talking to and analyzing and understanding what's happening. There's so much research and evidence here to help you. Transparently, I've never seen a market like we're in today. I hope this gives you some good insights and good ideas to solve for the current challenges and an extremely difficult hiring market.

Ben EubanksChief Research Officer, Lighthouse Research & Advisory Host, We're Only HumanHost, HR Tech Talks Livestream Show

 

We're Only Human -- Episode 124

 

In the rare solo episode, Ben talks directly to talent and HR leaders who are struggling to find the right staff in the unprecedented job market employers are facing. This episode brings a ton of resources to bear:

  • Ben's hands on experience in recruiting hard to find talent in the special operations aviation community
  • Interviews with more than a dozen forward-thinking talent and HR leaders that are taking a proactive approach to the current situation
  • Data from more than 800 employers from this year's Talent Acquisition Trends research at Lighthouse

Take notes! And if you have had a conversation with someone in the past 30 days about the challenges of hiring, take a minute to share this episode with them. After all, a rising tide lifts all ships!

 

Show notes/resources: 


]]> 2907 no Openness to Failure as a Critical HR Skill on We're Only Human "I think openness to failure is as important as openness to success, because if you're not open to failure, you're not open to trying new things. Full stop. You're going to keep rolling out the same trite things that maybe aren't the best things. So it's really as important to try new things, and where you give yourself the credibility is the fact that you are measuring and you are looking at whether or not this works objectively." Caitlin Bigsby, Visier   We're Only Human -- Episode 123   Want to be more successful? Fail more often.  In a recent conversation with an executive that works with numerous high-performing organizations, he explained that the critical differentiator for the best firms is a willingness to iterate and experiment, knowing that some of those will inevitably fail.  In today's episode, Ben speaks with Caitlin Bigsby about the importance of analytics, measurement, and data when it comes to HR and talent practices. Caitlin shares how to identify problems that data can solve, what to do next, and how to leverage evidence as a powerful tool for positive change in the business.    Connect with Caitlin: https://www.linkedin.com/in/caitlin-bigsby  Connect with Visier: https://www.visier.com/  Learn more about We're Only Human and check out our archives: https://lhra.io/podcast  See the show archives and sign up for episode updates Tue, 17 Aug 2021 22:20:00 -0000 Openness to Failure as a Critical HR Skill on We're Only Human full 490 WRKdefined Podcast Network "I think openness to failure is as important as openness to success, because if you're not open to failure, you're not open to trying new things. Full stop. You're going to keep rolling out the same trite things that maybe aren't the best things. So it's really as important to try new things, and where you give yourself the credibility is the fact that you are measuring and you are looking at whether or not this works objectively." Caitlin Bigsby, Visier We're Only Human -- Episode 123... "I think openness to failure is as important as openness to success, because if you're not open to failure, you're not open to trying new things. Full stop. You're going to keep rolling out the same trite things that maybe aren't the best things. So it's really as important to try new things, and where you give yourself the credibility is the fact that you are measuring and you are looking at whether or not this works objectively." Caitlin Bigsby, Visier   We're Only Human -- Episode 123   Want to be more successful? Fail more often.  In a recent conversation with an executive that works with numerous high-performing organizations, he explained that the critical differentiator for the best firms is a willingness to iterate and experiment, knowing that some of those will inevitably fail.  In today's episode, Ben speaks with Caitlin Bigsby about the importance of analytics, measurement, and data when it comes to HR and talent practices. Caitlin shares how to identify problems that data can solve, what to do next, and how to leverage evidence as a powerful tool for positive change in the business.    Connect with Caitlin: https://www.linkedin.com/in/caitlin-bigsby  Connect with Visier: https://www.visier.com/  Learn more about We're Only Human and check out our archives: https://lhra.io/podcast  See the show archives and sign up for episode updates "I think openness to failure is as important as openness to success, because if you're not open to failure, you're not open to trying new things. Full stop. You're going to keep rolling out the same trite things that maybe aren't the best things. So it's really as important to try new things, and where you give yourself the credibility is the fact that you are measuring and you are looking at whether or not this works objectively."

Caitlin Bigsby, Visier

 

We're Only Human -- Episode 123

 

Want to be more successful? Fail more often. 

In a recent conversation with an executive that works with numerous high-performing organizations, he explained that the critical differentiator for the best firms is a willingness to iterate and experiment, knowing that some of those will inevitably fail. 

In today's episode, Ben speaks with Caitlin Bigsby about the importance of analytics, measurement, and data when it comes to HR and talent practices. Caitlin shares how to identify problems that data can solve, what to do next, and how to leverage evidence as a powerful tool for positive change in the business. 

 

Connect with Caitlin: https://www.linkedin.com/in/caitlin-bigsby 

Connect with Visier: https://www.visier.com/ 

Learn more about We're Only Human and check out our archives: https://lhra.io/podcast 


]]> 1784 no Digital, Secure Document Management for HR Teams on We’re Only Human "An HR manager can do whatever they need to do.  We do have a vision, and the vision is that all administrative tasks should be done in less than 15 seconds." Leila Laidani, Aconso   We're Only Human -- Episode 122   In the last year, companies have shifted much of their work processes to a digital format. However, legacy files and workflows don't always transition so easily.  In this episode, Ben talks with the team from Aconso about how using secure, digital storage solutions can help HR leaders to not only protect and preserve sensitive information, but use their time more effectively than shuffling paper and documents.    Learn more:  Check out the Aconso website: https://www.aconso.com/  Check out the We're Only Human archives, subscribe, and more: https://lhra.io/podcast  See the show archives and sign up for episode updates Tue, 17 Aug 2021 22:09:00 -0000 Digital, Secure Document Management for HR Teams on We’re Only Human full 489 WRKdefined Podcast Network "An HR manager can do whatever they need to do. We do have a vision, and the vision is that all administrative tasks should be done in less than 15 seconds." Leila Laidani, Aconso We're Only Human -- Episode 122 In the last year, companies have shifted much of their work processes to a digital format. However, legacy files and workflows don't always transition so easily. In this episode, Ben talks with the team from Aconso about how using secure, digital storage solu... "An HR manager can do whatever they need to do.  We do have a vision, and the vision is that all administrative tasks should be done in less than 15 seconds." Leila Laidani, Aconso   We're Only Human -- Episode 122   In the last year, companies have shifted much of their work processes to a digital format. However, legacy files and workflows don't always transition so easily.  In this episode, Ben talks with the team from Aconso about how using secure, digital storage solutions can help HR leaders to not only protect and preserve sensitive information, but use their time more effectively than shuffling paper and documents.    Learn more:  Check out the Aconso website: https://www.aconso.com/  Check out the We're Only Human archives, subscribe, and more: https://lhra.io/podcast  See the show archives and sign up for episode updates "An HR manager can do whatever they need to do.  We do have a vision, and the vision is that all administrative tasks should be done in less than 15 seconds."

Leila Laidani, Aconso

 

We're Only Human -- Episode 122

 

In the last year, companies have shifted much of their work processes to a digital format. However, legacy files and workflows don't always transition so easily. 

In this episode, Ben talks with the team from Aconso about how using secure, digital storage solutions can help HR leaders to not only protect and preserve sensitive information, but use their time more effectively than shuffling paper and documents. 

 

Learn more: 

Check out the Aconso website: https://www.aconso.com/ 

Check out the We're Only Human archives, subscribe, and more: https://lhra.io/podcast 


]]> 1505 no What's Your Culture of Health? Featuring Mobile Health on We're Only Human "You need to have a competitive pay and benefits offering. When you go to do that, the employer ends up paying for a lot of things that go unused just because there's too much to communicate. What's just amazing about the time and space we're in now is you can really use personalization to surface opportunities from among and within those programs and benefits at the right time, in a way where it's really a health and benefits journey of one." John Halloran, CEO at Mobile Health   We're Only Human -- Episode 121   Each of us is unique. Our day-to-day needs, our lifestyles, and even our stress levels vary greatly. But one thing is certain: wellbeing is applicable to every single one of us.  In this episode, Ben and John discuss the importance of creating customized health journeys for employees (for instance, targeting a personalized need for mental health, fertility, or nutritional suggestions). Beyond that, the discussion brings in ideas for how HR leaders can drive the right engagement with the workforce by leveraging wellbeing and wellness across a variety of opportunities. John brings up a powerful case study where EY and KPMG created an initiative using low-code tools from Mobile Health to engage their remote workforce, proving that these practices work for remote, hybrid, and in-office workers. In today's talent-driven market, this focus on wellbeing is a "must have," not a "nice to have."    Connect with Mobile Health:  https://www.mobilehealthconsumer.com/  Learn about Anthem Blue Cross's partnership with Mobile Health: https://www.prnewswire.com/news-releases/mobile-health-announces-8-year-preferred-partner-agreement-with-anthem-blue-cross-and-blue-shield-301341535.html    Learn more about the We're Only Human podcast, subscribe, and see our archives: http://lhra.io/podcast    See the show archives and sign up for episode updates Mon, 02 Aug 2021 13:29:54 -0000 What's Your Culture of Health? Featuring Mobile Health on We're Only Human full 488 WRKdefined Podcast Network "You need to have a competitive pay and benefits offering. When you go to do that, the employer ends up paying for a lot of things that go unused just because there's too much to communicate. What's just amazing about the time and space we're in now is you can really use personalization to surface opportunities from among and within those programs and benefits at the right time, in a way where it's really a health and benefits journey of one." John Halloran, CEO at Mobile Health We're ... "You need to have a competitive pay and benefits offering. When you go to do that, the employer ends up paying for a lot of things that go unused just because there's too much to communicate. What's just amazing about the time and space we're in now is you can really use personalization to surface opportunities from among and within those programs and benefits at the right time, in a way where it's really a health and benefits journey of one." John Halloran, CEO at Mobile Health   We're Only Human -- Episode 121   Each of us is unique. Our day-to-day needs, our lifestyles, and even our stress levels vary greatly. But one thing is certain: wellbeing is applicable to every single one of us.  In this episode, Ben and John discuss the importance of creating customized health journeys for employees (for instance, targeting a personalized need for mental health, fertility, or nutritional suggestions). Beyond that, the discussion brings in ideas for how HR leaders can drive the right engagement with the workforce by leveraging wellbeing and wellness across a variety of opportunities. John brings up a powerful case study where EY and KPMG created an initiative using low-code tools from Mobile Health to engage their remote workforce, proving that these practices work for remote, hybrid, and in-office workers. In today's talent-driven market, this focus on wellbeing is a "must have," not a "nice to have."    Connect with Mobile Health:  https://www.mobilehealthconsumer.com/  Learn about Anthem Blue Cross's partnership with Mobile Health: https://www.prnewswire.com/news-releases/mobile-health-announces-8-year-preferred-partner-agreement-with-anthem-blue-cross-and-blue-shield-301341535.html    Learn more about the We're Only Human podcast, subscribe, and see our archives: http://lhra.io/podcast    See the show archives and sign up for episode updates "You need to have a competitive pay and benefits offering. When you go to do that, the employer ends up paying for a lot of things that go unused just because there's too much to communicate. What's just amazing about the time and space we're in now is you can really use personalization to surface opportunities from among and within those programs and benefits at the right time, in a way where it's really a health and benefits journey of one."

John Halloran, CEO at Mobile Health

 

We're Only Human -- Episode 121

 

Each of us is unique. Our day-to-day needs, our lifestyles, and even our stress levels vary greatly. But one thing is certain: wellbeing is applicable to every single one of us. 

In this episode, Ben and John discuss the importance of creating customized health journeys for employees (for instance, targeting a personalized need for mental health, fertility, or nutritional suggestions).

Beyond that, the discussion brings in ideas for how HR leaders can drive the right engagement with the workforce by leveraging wellbeing and wellness across a variety of opportunities. John brings up a powerful case study where EY and KPMG created an initiative using low-code tools from Mobile Health to engage their remote workforce, proving that these practices work for remote, hybrid, and in-office workers. In today's talent-driven market, this focus on wellbeing is a "must have," not a "nice to have." 

 

Connect with Mobile Health: 

https://www.mobilehealthconsumer.com/ 

Learn about Anthem Blue Cross's partnership with Mobile Health: https://www.prnewswire.com/news-releases/mobile-health-announces-8-year-preferred-partner-agreement-with-anthem-blue-cross-and-blue-shield-301341535.html 

 

Learn more about the We're Only Human podcast, subscribe, and see our archives: http://lhra.io/podcast 

 


]]> 1483 no SMB Employers, Complexity, and Compliance with Jordan Conley on We're Only Human "I had a client that in February of last year had 72 employees, all in Boulder, Colorado. By September of last year, they eliminated their office and went remote. They went from having all their employees in one state to having those same 74 employees, but across 14 different states." Jordan Conley, President, Obsidian HR   We're Only Human -- Episode 120   In the United States, approximately 98% of the employers that exist have fewer than 100 employees. It's easy to get caught up in the headlines that focus on enterprise companies, but a massive segment of the economy (and job market) are tied to small businesses.  In this episode, Ben talks with Jordan Conley, President of Obsidian HR, about the challenges facing small businesses today. The discussion covers topics like outsourcing for a greater focus on strategic HR, how remote work makes compliance and HR work more difficult, and more.    Connect with Jordan and Obsidian HR:  https://www.obsidianhr.com/  https://www.linkedin.com/in/jordanconley/  Thanks to isolved for connecting us with Jordan! Learn more about We're Only Human, subscribe, see our archives, and more: http://lhra.io/podcast  See the show archives and sign up for episode updates Tue, 27 Jul 2021 15:49:24 -0000 SMB Employers, Complexity, and Compliance with Jordan Conley on We're Only Human full 487 WRKdefined Podcast Network "I had a client that in February of last year had 72 employees, all in Boulder, Colorado. By September of last year, they eliminated their office and went remote. They went from having all their employees in one state to having those same 74 employees, but across 14 different states." Jordan Conley, President, Obsidian HR We're Only Human -- Episode 120 In the United States, approximately 98% of the employers that exist have fewer than 100 employees. It's easy to get caught up i... "I had a client that in February of last year had 72 employees, all in Boulder, Colorado. By September of last year, they eliminated their office and went remote. They went from having all their employees in one state to having those same 74 employees, but across 14 different states." Jordan Conley, President, Obsidian HR   We're Only Human -- Episode 120   In the United States, approximately 98% of the employers that exist have fewer than 100 employees. It's easy to get caught up in the headlines that focus on enterprise companies, but a massive segment of the economy (and job market) are tied to small businesses.  In this episode, Ben talks with Jordan Conley, President of Obsidian HR, about the challenges facing small businesses today. The discussion covers topics like outsourcing for a greater focus on strategic HR, how remote work makes compliance and HR work more difficult, and more.    Connect with Jordan and Obsidian HR:  https://www.obsidianhr.com/  https://www.linkedin.com/in/jordanconley/  Thanks to isolved for connecting us with Jordan! Learn more about We're Only Human, subscribe, see our archives, and more: http://lhra.io/podcast  See the show archives and sign up for episode updates "I had a client that in February of last year had 72 employees, all in Boulder, Colorado. By September of last year, they eliminated their office and went remote. They went from having all their employees in one state to having those same 74 employees, but across 14 different states."

Jordan Conley, President, Obsidian HR

 

We're Only Human -- Episode 120

 

In the United States, approximately 98% of the employers that exist have fewer than 100 employees. It's easy to get caught up in the headlines that focus on enterprise companies, but a massive segment of the economy (and job market) are tied to small businesses. 

In this episode, Ben talks with Jordan Conley, President of Obsidian HR, about the challenges facing small businesses today. The discussion covers topics like outsourcing for a greater focus on strategic HR, how remote work makes compliance and HR work more difficult, and more. 

 

Connect with Jordan and Obsidian HR: 

Thanks to isolved for connecting us with Jordan!

Learn more about We're Only Human, subscribe, see our archives, and more: http://lhra.io/podcast 


]]> 1818 no Personalizing Talent Practices at an Individual Level with Juan Betancourt on We're Only Human "Companies can now optimize things like rewards and training and development. HR and the way companies communicate with employees is going to be based on personalization."  Juan Betancourt, CEO, Humantelligence   We're Only Human -- Episode 119   The "one size fits all" approach is being replaced with the "one size fits one" approach at some of the most forward-thinking companies.  In your personal life, you expect personalization. Customized movie, dining, or clothing recommendations are becoming the norm. But at work, this hasn't been the case in the past.  Now, with intelligent technologies, we can personalize how we interact with everyone at work, creating deeper levels of understanding and collaboration. In this episode of We're Only Human, Ben talks with Juan Betancourt of Humantelligence about how the company is enabling these personalized experiences for the workforce and executive leaders. Use cases for personalization include everything from who to fits a job or company to how they learn best to what kinds of rewards they want and so much more. Check out this conversation to learn how you can personalize your approach to your people.   Connect with Juan: https://www.linkedin.com/in/juanluisbetancourt/  Connect with Humantelligence: https://humantelligence.com/  Check out our archives and learn more about the show: https://lhra.io/podcast  See the show archives and sign up for episode updates Thu, 08 Jul 2021 16:25:52 -0000 Personalizing Talent Practices at an Individual Level with Juan Betancourt on We're Only Human full 486 WRKdefined Podcast Network "Companies can now optimize things like rewards and training and development. HR and the way companies communicate with employees is going to be based on personalization." Juan Betancourt, CEO, Humantelligence We're Only Human -- Episode 119 The "one size fits all" approach is being replaced with the "one size fits one" approach at some of the most forward-thinking companies. In your personal life, you expect personalization. Customized movie, dining, or clothing rec... "Companies can now optimize things like rewards and training and development. HR and the way companies communicate with employees is going to be based on personalization."  Juan Betancourt, CEO, Humantelligence   We're Only Human -- Episode 119   The "one size fits all" approach is being replaced with the "one size fits one" approach at some of the most forward-thinking companies.  In your personal life, you expect personalization. Customized movie, dining, or clothing recommendations are becoming the norm. But at work, this hasn't been the case in the past.  Now, with intelligent technologies, we can personalize how we interact with everyone at work, creating deeper levels of understanding and collaboration. In this episode of We're Only Human, Ben talks with Juan Betancourt of Humantelligence about how the company is enabling these personalized experiences for the workforce and executive leaders. Use cases for personalization include everything from who to fits a job or company to how they learn best to what kinds of rewards they want and so much more. Check out this conversation to learn how you can personalize your approach to your people.   Connect with Juan: https://www.linkedin.com/in/juanluisbetancourt/  Connect with Humantelligence: https://humantelligence.com/  Check out our archives and learn more about the show: https://lhra.io/podcast  See the show archives and sign up for episode updates "Companies can now optimize things like rewards and training and development. HR and the way companies communicate with employees is going to be based on personalization." 

Juan Betancourt, CEO, Humantelligence

 

We're Only Human -- Episode 119

 

The "one size fits all" approach is being replaced with the "one size fits one" approach at some of the most forward-thinking companies. 

In your personal life, you expect personalization. Customized movie, dining, or clothing recommendations are becoming the norm. But at work, this hasn't been the case in the past. 

Now, with intelligent technologies, we can personalize how we interact with everyone at work, creating deeper levels of understanding and collaboration. In this episode of We're Only Human, Ben talks with Juan Betancourt of Humantelligence about how the company is enabling these personalized experiences for the workforce and executive leaders. Use cases for personalization include everything from who to fits a job or company to how they learn best to what kinds of rewards they want and so much more. Check out this conversation to learn how you can personalize your approach to your people.

 

Connect with Juan: https://www.linkedin.com/in/juanluisbetancourt/ 

Connect with Humantelligence: https://humantelligence.com/ 

Check out our archives and learn more about the show: https://lhra.io/podcast 


]]> 2032 no How to Bring the HR Community Together with Bill Banham on We're Only Human "It all has to link back to practical insights and practical takeaways about how best we can come through the current crisis together." Bill Banham, Editor, HR Gazette   We're Only Human -- Episode 118   One of the fun parts of the last year has been connecting with new people, finding new resources, and building new communities. Someone at the heart of that is Bill Banham, editor and publisher at the HR Gazette. As someone who covers things happening in the HR industry, he brings a unique and balanced perspective on what HR leaders can learn about today's business environment.  In this episode, Ben and Bill talk about the learnings of the last year, what he sees as important for HR leaders to pursue in the coming months, and more.  Check out the HR Gazette where Bill spends most of his time: https://hr-gazette.com/ See the show archives and sign up for episode updates Mon, 28 Jun 2021 17:53:04 -0000 How to Bring the HR Community Together with Bill Banham on We're Only Human full 485 WRKdefined Podcast Network "It all has to link back to practical insights and practical takeaways about how best we can come through the current crisis together." Bill Banham, Editor, HR Gazette We're Only Human -- Episode 118 One of the fun parts of the last year has been connecting with new people, finding new resources, and building new communities. Someone at the heart of that is Bill Banham, editor and publisher at the HR Gazette. As someone who covers things happening in the HR industry, he brings a... "It all has to link back to practical insights and practical takeaways about how best we can come through the current crisis together." Bill Banham, Editor, HR Gazette   We're Only Human -- Episode 118   One of the fun parts of the last year has been connecting with new people, finding new resources, and building new communities. Someone at the heart of that is Bill Banham, editor and publisher at the HR Gazette. As someone who covers things happening in the HR industry, he brings a unique and balanced perspective on what HR leaders can learn about today's business environment.  In this episode, Ben and Bill talk about the learnings of the last year, what he sees as important for HR leaders to pursue in the coming months, and more.  Check out the HR Gazette where Bill spends most of his time: https://hr-gazette.com/ See the show archives and sign up for episode updates "It all has to link back to practical insights and practical takeaways about how best we can come through the current crisis together."

Bill Banham, Editor, HR Gazette

 

We're Only Human -- Episode 118

 

One of the fun parts of the last year has been connecting with new people, finding new resources, and building new communities. Someone at the heart of that is Bill Banham, editor and publisher at the HR Gazette. As someone who covers things happening in the HR industry, he brings a unique and balanced perspective on what HR leaders can learn about today's business environment. 

In this episode, Ben and Bill talk about the learnings of the last year, what he sees as important for HR leaders to pursue in the coming months, and more. 

Check out the HR Gazette where Bill spends most of his time: https://hr-gazette.com/


]]> 1405 no Work Has Changed at DHL - Here's How The Company is Prioritizing Talent "Listening without solving... Is really important, because the tendency for a lot of people is when somebody comes to you with an issue, the immediate response is to try and find a solution to the problem when in fact that may not be what you need."  Gordon Simpson, SVP Human Resources, DHL Global Forwarding   We're Only Human -- Episode 117   Work is changing. We all know it. We've seen it. Hiring is more difficult than ever, and predictions are that it will get harder. Retaining talent is critical. Development is essential.  It's easy to feel like it's a problem that nobody can solve, but in today's conversation, Ben talks with Gordon Simpson of DHL Global Forwarding about how the firm is serving its workforce by putting them first. From shifting to bring PPE into the country during COVID to health concerns with return to work, DHL is adapting to meet the challenges its people face and supporting them at the same time.    Connect with Gordon on LinkedIn: https://www.linkedin.com/in/gordon-simpson-5731736/  See episode archives and learn more about the show: http://lhra.io/podcast  See the show archives and sign up for episode updates Thu, 10 Jun 2021 19:13:13 -0000 Work Has Changed at DHL - Here's How The Company is Prioritizing Talent full 484 WRKdefined Podcast Network "Listening without solving... Is really important, because the tendency for a lot of people is when somebody comes to you with an issue, the immediate response is to try and find a solution to the problem when in fact that may not be what you need." Gordon Simpson, SVP Human Resources, DHL Global Forwarding We're Only Human -- Episode 117 Work is changing. We all know it. We've seen it. Hiring is more difficult than ever, and predictions are that it will get harder. Retain... "Listening without solving... Is really important, because the tendency for a lot of people is when somebody comes to you with an issue, the immediate response is to try and find a solution to the problem when in fact that may not be what you need."  Gordon Simpson, SVP Human Resources, DHL Global Forwarding   We're Only Human -- Episode 117   Work is changing. We all know it. We've seen it. Hiring is more difficult than ever, and predictions are that it will get harder. Retaining talent is critical. Development is essential.  It's easy to feel like it's a problem that nobody can solve, but in today's conversation, Ben talks with Gordon Simpson of DHL Global Forwarding about how the firm is serving its workforce by putting them first. From shifting to bring PPE into the country during COVID to health concerns with return to work, DHL is adapting to meet the challenges its people face and supporting them at the same time.    Connect with Gordon on LinkedIn: https://www.linkedin.com/in/gordon-simpson-5731736/  See episode archives and learn more about the show: http://lhra.io/podcast  See the show archives and sign up for episode updates "Listening without solving... Is really important, because the tendency for a lot of people is when somebody comes to you with an issue, the immediate response is to try and find a solution to the problem when in fact that may not be what you need." 

Gordon Simpson, SVP Human Resources, DHL Global Forwarding

 

We're Only Human -- Episode 117

 

Work is changing. We all know it. We've seen it. Hiring is more difficult than ever, and predictions are that it will get harder. Retaining talent is critical. Development is essential. 

It's easy to feel like it's a problem that nobody can solve, but in today's conversation, Ben talks with Gordon Simpson of DHL Global Forwarding about how the firm is serving its workforce by putting them first. From shifting to bring PPE into the country during COVID to health concerns with return to work, DHL is adapting to meet the challenges its people face and supporting them at the same time. 

 

Connect with Gordon on LinkedIn: https://www.linkedin.com/in/gordon-simpson-5731736/ 

See episode archives and learn more about the show: http://lhra.io/podcast 


]]> 1653 no Don't Judge for Feelings, Judge for Actions - Featuring Faye Ekong on We're Only Human "There's a lot of blame going around. Rumors, gossip, people are on their guard.  So this kind of hidden anger and passive aggressiveness that I have seen, [what's] always an eye-opener with clients is how many people need to be CC'd on any given email. So the more people that are CC'd in anything gives you an indication: there's a bit of fear, and so that shows that there's generally low trust."  Faye Ekong, Managing Director, RavelWorks Africa   We're Only Human -- Episode 116   In the organizational context of change management, it's easy to become frustrated or flustered with people about how they feel about policies and decisions. But as Faye Ekong so clearly illustrates in this conversation on We're Only Human, we should hold them accountable for their actions, not how they feel.  In addition, Faye shares insights on organizational health (and a lack of it) with examples that will make you smile and nod along with her. Her work in Africa in may ways reflects the work of HR leaders around the globe, and her advice is helpful for driving better change and HR outcomes.    Connect with Faye and RavelWorks:  https://www.linkedin.com/company/ravelworks/?originalSubdomain=ke https://www.linkedin.com/in/faye-ekong/?originalSubdomain=ke   Learn more about We're Only Human, check out past episodes, and more:  http://lhra.io/podcast  See the show archives and sign up for episode updates Tue, 01 Jun 2021 13:03:00 -0000 Don't Judge for Feelings, Judge for Actions - Featuring Faye Ekong on We're Only Human full 483 WRKdefined Podcast Network "There's a lot of blame going around. Rumors, gossip, people are on their guard. So this kind of hidden anger and passive aggressiveness that I have seen, [what's] always an eye-opener with clients is how many people need to be CC'd on any given email. So the more people that are CC'd in anything gives you an indication: there's a bit of fear, and so that shows that there's generally low trust." Faye Ekong, Managing Director, RavelWorks Africa We're Only Human -- Episode 11... "There's a lot of blame going around. Rumors, gossip, people are on their guard.  So this kind of hidden anger and passive aggressiveness that I have seen, [what's] always an eye-opener with clients is how many people need to be CC'd on any given email. So the more people that are CC'd in anything gives you an indication: there's a bit of fear, and so that shows that there's generally low trust."  Faye Ekong, Managing Director, RavelWorks Africa   We're Only Human -- Episode 116   In the organizational context of change management, it's easy to become frustrated or flustered with people about how they feel about policies and decisions. But as Faye Ekong so clearly illustrates in this conversation on We're Only Human, we should hold them accountable for their actions, not how they feel.  In addition, Faye shares insights on organizational health (and a lack of it) with examples that will make you smile and nod along with her. Her work in Africa in may ways reflects the work of HR leaders around the globe, and her advice is helpful for driving better change and HR outcomes.    Connect with Faye and RavelWorks:  https://www.linkedin.com/company/ravelworks/?originalSubdomain=ke https://www.linkedin.com/in/faye-ekong/?originalSubdomain=ke   Learn more about We're Only Human, check out past episodes, and more:  http://lhra.io/podcast  See the show archives and sign up for episode updates "There's a lot of blame going around. Rumors, gossip, people are on their guard.  So this kind of hidden anger and passive aggressiveness that I have seen, [what's] always an eye-opener with clients is how many people need to be CC'd on any given email. So the more people that are CC'd in anything gives you an indication: there's a bit of fear, and so that shows that there's generally low trust." 

Faye Ekong, Managing Director, RavelWorks Africa

 

We're Only Human -- Episode 116

 

In the organizational context of change management, it's easy to become frustrated or flustered with people about how they feel about policies and decisions. But as Faye Ekong so clearly illustrates in this conversation on We're Only Human, we should hold them accountable for their actions, not how they feel. 

In addition, Faye shares insights on organizational health (and a lack of it) with examples that will make you smile and nod along with her. Her work in Africa in may ways reflects the work of HR leaders around the globe, and her advice is helpful for driving better change and HR outcomes. 

 

Connect with Faye and RavelWorks: 

https://www.linkedin.com/company/ravelworks/?originalSubdomain=ke

https://www.linkedin.com/in/faye-ekong/?originalSubdomain=ke

 

Learn more about We're Only Human, check out past episodes, and more: 

http://lhra.io/podcast 


]]> 1533 no Workplace Performance is 90 Percent Mental with Roger Kitchen on We're Only Human "So the nerdy neuroscience about the brain is that your brain can't distinguish between a real-time event or if you visualized it.  But when you when you walk yourself mentally, emotionally, visually through those things, and you just see yourself doing them and being successful, that's the really key piece." Roger Kitchen, Mental Skills Coach   We're Only Human -- Episode 115   High-performing individuals in music, athletics, and even business use coaches to help them accomplish their goals, but have you ever thought about the importance of mental skills at work?  For knowledge workers (and HR leaders), the vast majority of performance isn't physical in nature, it's mental. And yet we let ourselves continue doing what we've always done, missing opportunities to create better performance and work habits.  In this fun interview with Roger Kitchen, a mental skills coach, Ben and Roger dive into the key aspects of creating good work habits, focusing mental performance, and driving better satisfaction and resilience.  Connect with Roger on LinkedIn: https://www.linkedin.com/in/rogerkitchenjr/  Learn more about We're Only Human, see previous episodes, and subscribe: http://lhra.io/podcast  See the show archives and sign up for episode updates Fri, 14 May 2021 15:57:58 -0000 Workplace Performance is 90 Percent Mental with Roger Kitchen on We're Only Human full 482 WRKdefined Podcast Network "So the nerdy neuroscience about the brain is that your brain can't distinguish between a real-time event or if you visualized it. But when you when you walk yourself mentally, emotionally, visually through those things, and you just see yourself doing them and being successful, that's the really key piece." Roger Kitchen, Mental Skills Coach We're Only Human -- Episode 115 High-performing individuals in music, athletics, and even business use coaches to help them accompli... "So the nerdy neuroscience about the brain is that your brain can't distinguish between a real-time event or if you visualized it.  But when you when you walk yourself mentally, emotionally, visually through those things, and you just see yourself doing them and being successful, that's the really key piece." Roger Kitchen, Mental Skills Coach   We're Only Human -- Episode 115   High-performing individuals in music, athletics, and even business use coaches to help them accomplish their goals, but have you ever thought about the importance of mental skills at work?  For knowledge workers (and HR leaders), the vast majority of performance isn't physical in nature, it's mental. And yet we let ourselves continue doing what we've always done, missing opportunities to create better performance and work habits.  In this fun interview with Roger Kitchen, a mental skills coach, Ben and Roger dive into the key aspects of creating good work habits, focusing mental performance, and driving better satisfaction and resilience.  Connect with Roger on LinkedIn: https://www.linkedin.com/in/rogerkitchenjr/  Learn more about We're Only Human, see previous episodes, and subscribe: http://lhra.io/podcast  See the show archives and sign up for episode updates "So the nerdy neuroscience about the brain is that your brain can't distinguish between a real-time event or if you visualized it.  But when you when you walk yourself mentally, emotionally, visually through those things, and you just see yourself doing them and being successful, that's the really key piece."

Roger Kitchen, Mental Skills Coach

 

We're Only Human -- Episode 115

 

High-performing individuals in music, athletics, and even business use coaches to help them accomplish their goals, but have you ever thought about the importance of mental skills at work? 

For knowledge workers (and HR leaders), the vast majority of performance isn't physical in nature, it's mental. And yet we let ourselves continue doing what we've always done, missing opportunities to create better performance and work habits. 

In this fun interview with Roger Kitchen, a mental skills coach, Ben and Roger dive into the key aspects of creating good work habits, focusing mental performance, and driving better satisfaction and resilience. 

Connect with Roger on LinkedIn: https://www.linkedin.com/in/rogerkitchenjr/ 

Learn more about We're Only Human, see previous episodes, and subscribe: http://lhra.io/podcast 


]]> 1595 no Human Benefits for a Human Workforce with Maribeth Bearfield on We're Only Human "What I see is that we're no longer working from home. We're living at work. And so how do we help employees work differently?" Maribeth Bearfield, Chief Human Resources Officer, Bright Horizons   We're Only Human -- Episode 114   In the last year, employers have struggled with how to support workers in a rapidly changing environment. Even today as some things change, others stay the same. During this episode, Ben talks with Maribeth Bearfield about how she looks at the human side of benefits that her team offers the workforce.  Learn about the new Horizons program that allows employees to earn a free education, creating new opportunities for the firm's diverse workforce and an exciting legacy of impact on the communities in which it serves.  Did you know that of the various assets on a balance sheet, people don't show up? After all, they aren't property, equipment, or materials. However, they do show up in the skills and innovation that they bring to the table. Maribeth also talks about the value of intangibles, which is where the value of your people really shine.    Connect with Maribeth:  https://www.linkedin.com/in/maribeth-nash-bearfield-9002822/  Connect with Bright Horizons:  https://www.brighthorizons.com/  See the show archives and sign up for episode updates Thu, 06 May 2021 11:34:19 -0000 Human Benefits for a Human Workforce with Maribeth Bearfield on We're Only Human full 481 WRKdefined Podcast Network "What I see is that we're no longer working from home. We're living at work. And so how do we help employees work differently?" Maribeth Bearfield, Chief Human Resources Officer, Bright Horizons We're Only Human -- Episode 114 In the last year, employers have struggled with how to support workers in a rapidly changing environment. Even today as some things change, others stay the same. During this episode, Ben talks with Maribeth Bearfield about how she looks at the human side o... "What I see is that we're no longer working from home. We're living at work. And so how do we help employees work differently?" Maribeth Bearfield, Chief Human Resources Officer, Bright Horizons   We're Only Human -- Episode 114   In the last year, employers have struggled with how to support workers in a rapidly changing environment. Even today as some things change, others stay the same. During this episode, Ben talks with Maribeth Bearfield about how she looks at the human side of benefits that her team offers the workforce.  Learn about the new Horizons program that allows employees to earn a free education, creating new opportunities for the firm's diverse workforce and an exciting legacy of impact on the communities in which it serves.  Did you know that of the various assets on a balance sheet, people don't show up? After all, they aren't property, equipment, or materials. However, they do show up in the skills and innovation that they bring to the table. Maribeth also talks about the value of intangibles, which is where the value of your people really shine.    Connect with Maribeth:  https://www.linkedin.com/in/maribeth-nash-bearfield-9002822/  Connect with Bright Horizons:  https://www.brighthorizons.com/  See the show archives and sign up for episode updates "What I see is that we're no longer working from home. We're living at work. And so how do we help employees work differently?"

Maribeth Bearfield, Chief Human Resources Officer, Bright Horizons

 

We're Only Human -- Episode 114

 

In the last year, employers have struggled with how to support workers in a rapidly changing environment. Even today as some things change, others stay the same. During this episode, Ben talks with Maribeth Bearfield about how she looks at the human side of benefits that her team offers the workforce. 

Learn about the new Horizons program that allows employees to earn a free education, creating new opportunities for the firm's diverse workforce and an exciting legacy of impact on the communities in which it serves. 

Did you know that of the various assets on a balance sheet, people don't show up? After all, they aren't property, equipment, or materials. However, they do show up in the skills and innovation that they bring to the table. Maribeth also talks about the value of intangibles, which is where the value of your people really shine. 

 

Connect with Maribeth: 

https://www.linkedin.com/in/maribeth-nash-bearfield-9002822/ 

Connect with Bright Horizons: 

https://www.brighthorizons.com/ 


]]> 2133 no Stop Anonymizing Employee Feedback--Insights from Joyous on We're Only Human "If this week a leader acknowledges [employee feedback], next week, the person is eight times more likely to participate again than if the leader said nothing the week before."  Ruby Kolesky, Co-CEO and Head of Product, Joyous We're Only Human -- Episode 113   What's your stance on employee feedback and anonymity? In today's conversation with Mike and Ruby from Joyous, they share a bold proposal: stop making employee feedback anonymous, because you're telling them that it's something to be worried about. Instead, they advocate for open feedback that can help to identify issues, engage support, and drive the best outcomes.  In the discussion, the team talks about research they've done among employers asking for and acting upon feedback from their people, and they also talk about what it takes to create the environment where people can share their best ideas with the rest of the organization, making everyone's work (and workplace) better.  Connect with Mike and Ruby:  https://joyoushq.com/  Ben's favorite Joyous case study: https://joyoushq.com/blog/post/launching-lockdown-genesis    See the We're Only Human archives, subscribe, and learn more about the show: https://lhra.io/podcast  See the show archives and sign up for episode updates Mon, 26 Apr 2021 14:24:12 -0000 Stop Anonymizing Employee Feedback--Insights from Joyous on We're Only Human full 480 WRKdefined Podcast Network "If this week a leader acknowledges [employee feedback], next week, the person is eight times more likely to participate again than if the leader said nothing the week before." Ruby Kolesky, Co-CEO and Head of Product, Joyous We're Only Human -- Episode 113 What's your stance on employee feedback and anonymity? In today's conversation with Mike and Ruby from Joyous, they share a bold proposal: stop making employee feedback anonymous, because you're telling them that it's somethin... "If this week a leader acknowledges [employee feedback], next week, the person is eight times more likely to participate again than if the leader said nothing the week before."  Ruby Kolesky, Co-CEO and Head of Product, Joyous We're Only Human -- Episode 113   What's your stance on employee feedback and anonymity? In today's conversation with Mike and Ruby from Joyous, they share a bold proposal: stop making employee feedback anonymous, because you're telling them that it's something to be worried about. Instead, they advocate for open feedback that can help to identify issues, engage support, and drive the best outcomes.  In the discussion, the team talks about research they've done among employers asking for and acting upon feedback from their people, and they also talk about what it takes to create the environment where people can share their best ideas with the rest of the organization, making everyone's work (and workplace) better.  Connect with Mike and Ruby:  https://joyoushq.com/  Ben's favorite Joyous case study: https://joyoushq.com/blog/post/launching-lockdown-genesis    See the We're Only Human archives, subscribe, and learn more about the show: https://lhra.io/podcast  See the show archives and sign up for episode updates "If this week a leader acknowledges [employee feedback], next week, the person is eight times more likely to participate again than if the leader said nothing the week before." 

Ruby Kolesky, Co-CEO and Head of Product, Joyous

We're Only Human -- Episode 113

 

What's your stance on employee feedback and anonymity? In today's conversation with Mike and Ruby from Joyous, they share a bold proposal: stop making employee feedback anonymous, because you're telling them that it's something to be worried about. Instead, they advocate for open feedback that can help to identify issues, engage support, and drive the best outcomes. 

In the discussion, the team talks about research they've done among employers asking for and acting upon feedback from their people, and they also talk about what it takes to create the environment where people can share their best ideas with the rest of the organization, making everyone's work (and workplace) better. 

Connect with Mike and Ruby: 

https://joyoushq.com/ 

Ben's favorite Joyous case study: https://joyoushq.com/blog/post/launching-lockdown-genesis 

 

See the We're Only Human archives, subscribe, and learn more about the show: https://lhra.io/podcast 


]]> 2176 no Introversion-The HR Super Power with Tim Gardner on We're Only Human My preference in work was not towards optimizing machinery, but helping optimize work processes for people. Tim Gardner, Former Organizational Development Consultant at Kimberly-Clark (retired)   We're Only Human -- Episode 112   If you're an introvert in HR, you're not alone. Recently I shared a piece on LinkedIn about introverts in HR and the value of introversion, and the piece received thousands of likes and comments. Apparently my own preference for introversion is in good company! In today's podcast discussion, Tim Gardner, an admitted introvert and experienced organizational development leader, talks about designing work around people instead of forcing people to bend around the work. His background as an engineer (yes, really!) gives him a unique and powerful perspective on HR, process design, and business operations.  Towards the end of the discussion, I ask Tim to talk about legacy and impact, and it's a great set of ideas for all of us as we think about the lasting impressions of our work and relationships on the world.    Connect with Tim: https://www.linkedin.com/in/timjgardner/  Learn more about We're Only Human and see show archives: https://lhra.io/were-only-human-podcast/  See the show archives and sign up for episode updates Thu, 15 Apr 2021 15:48:17 -0000 Introversion-The HR Super Power with Tim Gardner on We're Only Human full 479 WRKdefined Podcast Network My preference in work was not towards optimizing machinery, but helping optimize work processes for people. Tim Gardner, Former Organizational Development Consultant at Kimberly-Clark (retired) We're Only Human -- Episode 112 If you're an introvert in HR, you're not alone. Recently I shared a piece on LinkedIn about introverts in HR and the value of introversion, and the piece received thousands of likes and comments. Apparently my own preference for introversion is in good comp... My preference in work was not towards optimizing machinery, but helping optimize work processes for people. Tim Gardner, Former Organizational Development Consultant at Kimberly-Clark (retired)   We're Only Human -- Episode 112   If you're an introvert in HR, you're not alone. Recently I shared a piece on LinkedIn about introverts in HR and the value of introversion, and the piece received thousands of likes and comments. Apparently my own preference for introversion is in good company! In today's podcast discussion, Tim Gardner, an admitted introvert and experienced organizational development leader, talks about designing work around people instead of forcing people to bend around the work. His background as an engineer (yes, really!) gives him a unique and powerful perspective on HR, process design, and business operations.  Towards the end of the discussion, I ask Tim to talk about legacy and impact, and it's a great set of ideas for all of us as we think about the lasting impressions of our work and relationships on the world.    Connect with Tim: https://www.linkedin.com/in/timjgardner/  Learn more about We're Only Human and see show archives: https://lhra.io/were-only-human-podcast/  See the show archives and sign up for episode updates My preference in work was not towards optimizing machinery, but helping optimize work processes for people.

Tim Gardner, Former Organizational Development Consultant at Kimberly-Clark (retired)

 

We're Only Human -- Episode 112

 

If you're an introvert in HR, you're not alone. Recently I shared a piece on LinkedIn about introverts in HR and the value of introversion, and the piece received thousands of likes and comments. Apparently my own preference for introversion is in good company!

In today's podcast discussion, Tim Gardner, an admitted introvert and experienced organizational development leader, talks about designing work around people instead of forcing people to bend around the work. His background as an engineer (yes, really!) gives him a unique and powerful perspective on HR, process design, and business operations. 

Towards the end of the discussion, I ask Tim to talk about legacy and impact, and it's a great set of ideas for all of us as we think about the lasting impressions of our work and relationships on the world. 

 

Connect with Tim: https://www.linkedin.com/in/timjgardner/ 

Learn more about We're Only Human and see show archives: https://lhra.io/were-only-human-podcast/ 


]]> 1902 no Hire Internal Employees to Drive Engagement and Career Ownership with Jerome Ternynck on We're Only Human "The platform was up and running literally weeks after the pandemic hit. And through this platform they saved 2,000 jobs, so it's also about saving jobs by redeploying people effectively when the times are needed." Jerome Ternynck, Founder and CEO, SmartRecruiters   We're Only Human -- Episode 111   In some brand new research, we found that internal hiring and talent mobility is a key priority for employers in the coming year, and they measure success through increased diversity, lower cost to hire, and better performance and retention. These factors all feed into today's conversation.   In this interview with Jerome Ternynck, Founder and CEO of SmartRecruiters (and one of the  most passionate people about hiring on the planet), we dive into what virtual recruiting looked like in 2020, how employers are adopting internal talent marketplaces to support internal hiring and employee mobility, and what it takes to lead the business as a talent acquisition leader. We also look at SmartRecruiters' intense commitment to equitable hiring and share the playbook SmartRecruiters uses to support these practices internally.    Resources: See the DEI hiring playbook: hiringsuccess.com Check out new research on priorities for 2021/2022 in talent acquisition: https://lhra.io/blog/new-research-virtual-hiring-recruiter-skills-and-internal-mobility/  See the show archives and sign up for episode updates Tue, 30 Mar 2021 13:39:52 -0000 Hire Internal Employees to Drive Engagement and Career Ownership with Jerome Ternynck on We're Only Human full 478 WRKdefined Podcast Network "The platform was up and running literally weeks after the pandemic hit. And through this platform they saved 2,000 jobs, so it's also about saving jobs by redeploying people effectively when the times are needed." Jerome Ternynck, Founder and CEO, SmartRecruiters We're Only Human -- Episode 111 In some brand new research, we found that internal hiring and talent mobility is a key priority for employers in the coming year, and they measure success through increased diversity, lo... "The platform was up and running literally weeks after the pandemic hit. And through this platform they saved 2,000 jobs, so it's also about saving jobs by redeploying people effectively when the times are needed." Jerome Ternynck, Founder and CEO, SmartRecruiters   We're Only Human -- Episode 111   In some brand new research, we found that internal hiring and talent mobility is a key priority for employers in the coming year, and they measure success through increased diversity, lower cost to hire, and better performance and retention. These factors all feed into today's conversation.   In this interview with Jerome Ternynck, Founder and CEO of SmartRecruiters (and one of the  most passionate people about hiring on the planet), we dive into what virtual recruiting looked like in 2020, how employers are adopting internal talent marketplaces to support internal hiring and employee mobility, and what it takes to lead the business as a talent acquisition leader. We also look at SmartRecruiters' intense commitment to equitable hiring and share the playbook SmartRecruiters uses to support these practices internally.    Resources: See the DEI hiring playbook: hiringsuccess.com Check out new research on priorities for 2021/2022 in talent acquisition: https://lhra.io/blog/new-research-virtual-hiring-recruiter-skills-and-internal-mobility/  See the show archives and sign up for episode updates "The platform was up and running literally weeks after the pandemic hit. And through this platform they saved 2,000 jobs, so it's also about saving jobs by redeploying people effectively when the times are needed."

Jerome Ternynck, Founder and CEO, SmartRecruiters

 

We're Only Human -- Episode 111

 

In some brand new research, we found that internal hiring and talent mobility is a key priority for employers in the coming year, and they measure success through increased diversity, lower cost to hire, and better performance and retention. These factors all feed into today's conversation.

 

In this interview with Jerome Ternynck, Founder and CEO of SmartRecruiters (and one of the  most passionate people about hiring on the planet), we dive into what virtual recruiting looked like in 2020, how employers are adopting internal talent marketplaces to support internal hiring and employee mobility, and what it takes to lead the business as a talent acquisition leader. We also look at SmartRecruiters' intense commitment to equitable hiring and share the playbook SmartRecruiters uses to support these practices internally. 

 

Resources:

See the DEI hiring playbook: hiringsuccess.com

Check out new research on priorities for 2021/2022 in talent acquisition: https://lhra.io/blog/new-research-virtual-hiring-recruiter-skills-and-internal-mobility/ 


]]> 2413 no Owning HR's Cybersecurity Responsibilities with Erika Lance on We're Only Human "I think as HR leaders, one of the biggest things that we have to do is never lose sight of the people." Erika Lance, SVP of People Operations at KnowBe4   We're Only Human -- Episode 110   According to research, organizations face an average cost of over $3 million for a cybersecurity breach.  Do we have your attention? In today's episode, Ben talks with Erika Lance of KnowBe4 about the importance of cybersecurity and how HR can play an active role in supporting this critical business issue. At the end of the day, cybersecurity is primarily a people issue more than anything else, and Erika will share tips and strategies for how to make this a priority in your organization. She will also share tips on building better stakeholder relationships with IT and information security teams, which strengthens HR's credibility with the business.    Learn more:  knowbe4.com Connect with Erika on LinkedIn https://www.linkedin.com/in/erikalance/   See our archives and subscribe: http://lhra.io/podcast See the show archives and sign up for episode updates Thu, 18 Mar 2021 15:21:56 -0000 Owning HR's Cybersecurity Responsibilities with Erika Lance on We're Only Human full 477 WRKdefined Podcast Network "I think as HR leaders, one of the biggest things that we have to do is never lose sight of the people." Erika Lance, SVP of People Operations at KnowBe4 We're Only Human -- Episode 110 According to research, organizations face an average cost of over $3 million for a cybersecurity breach. Do we have your attention? In today's episode, Ben talks with Erika Lance of KnowBe4 about the importance of cybersecurity and how HR can play an active role in supporting this critical ... "I think as HR leaders, one of the biggest things that we have to do is never lose sight of the people." Erika Lance, SVP of People Operations at KnowBe4   We're Only Human -- Episode 110   According to research, organizations face an average cost of over $3 million for a cybersecurity breach.  Do we have your attention? In today's episode, Ben talks with Erika Lance of KnowBe4 about the importance of cybersecurity and how HR can play an active role in supporting this critical business issue. At the end of the day, cybersecurity is primarily a people issue more than anything else, and Erika will share tips and strategies for how to make this a priority in your organization. She will also share tips on building better stakeholder relationships with IT and information security teams, which strengthens HR's credibility with the business.    Learn more:  knowbe4.com Connect with Erika on LinkedIn https://www.linkedin.com/in/erikalance/   See our archives and subscribe: http://lhra.io/podcast See the show archives and sign up for episode updates "I think as HR leaders, one of the biggest things that we have to do is never lose sight of the people."

Erika Lance, SVP of People Operations at KnowBe4

 

We're Only Human -- Episode 110

 

According to research, organizations face an average cost of over $3 million for a cybersecurity breach. 

Do we have your attention? In today's episode, Ben talks with Erika Lance of KnowBe4 about the importance of cybersecurity and how HR can play an active role in supporting this critical business issue. At the end of the day, cybersecurity is primarily a people issue more than anything else, and Erika will share tips and strategies for how to make this a priority in your organization. She will also share tips on building better stakeholder relationships with IT and information security teams, which strengthens HR's credibility with the business. 

 

Learn more: 

knowbe4.com

Connect with Erika on LinkedIn https://www.linkedin.com/in/erikalance/

 

See our archives and subscribe: http://lhra.io/podcast


]]> 1683 no Connecting Healthcare Operations and Recruiting at Mercy on We're Only Human "It's about understanding that workforce isn't a recruiting job. It isn't a leadership job. It's everybody's job. If you have needs in the workforce, you must communicate them. And the vehicle to do that is our recruiting team." Betty Jo Rocchio, Chief Nursing Officer, Mercy   We're Only Human -- Episode 109   One of the consistent priorities in our research over the last few years for recruiters is to align with the business and build deep, strategic partnerships. In today's episode, you'll get unique insights from Mercy about how the talent acquisition leadership interacts and engages with its nursing operations leaders.  Ben talks with Kayla Drady and Betty Jo Rocchio about their partnership, how they interact with and support each other (especially during COVID times), and what lessons they think other talent and business leaders could use to create deeper relationships. In this episode you'll learn how to create that lasting, impactful relationship with key stakeholders, including the role of skill data, analytics tools, and more.    Learn about Mercy's recruiting activities and openings here: careers.mercy.net Learn about Mercy's mission: mercy.net/about/  Thanks to Phenom for introducing us to Mercy!  See our episode archives for We're Only Human and subscribe: http://lhra.io/podcast     See the show archives and sign up for episode updates Mon, 08 Mar 2021 12:12:43 -0000 Connecting Healthcare Operations and Recruiting at Mercy on We're Only Human full 476 WRKdefined Podcast Network "It's about understanding that workforce isn't a recruiting job. It isn't a leadership job. It's everybody's job. If you have needs in the workforce, you must communicate them. And the vehicle to do that is our recruiting team." Betty Jo Rocchio, Chief Nursing Officer, Mercy We're Only Human -- Episode 109 One of the consistent priorities in our research over the last few years for recruiters is to align with the business and build deep, strategic partnerships. In today's episod... "It's about understanding that workforce isn't a recruiting job. It isn't a leadership job. It's everybody's job. If you have needs in the workforce, you must communicate them. And the vehicle to do that is our recruiting team." Betty Jo Rocchio, Chief Nursing Officer, Mercy   We're Only Human -- Episode 109   One of the consistent priorities in our research over the last few years for recruiters is to align with the business and build deep, strategic partnerships. In today's episode, you'll get unique insights from Mercy about how the talent acquisition leadership interacts and engages with its nursing operations leaders.  Ben talks with Kayla Drady and Betty Jo Rocchio about their partnership, how they interact with and support each other (especially during COVID times), and what lessons they think other talent and business leaders could use to create deeper relationships. In this episode you'll learn how to create that lasting, impactful relationship with key stakeholders, including the role of skill data, analytics tools, and more.    Learn about Mercy's recruiting activities and openings here: careers.mercy.net Learn about Mercy's mission: mercy.net/about/  Thanks to Phenom for introducing us to Mercy!  See our episode archives for We're Only Human and subscribe: http://lhra.io/podcast     See the show archives and sign up for episode updates "It's about understanding that workforce isn't a recruiting job. It isn't a leadership job. It's everybody's job. If you have needs in the workforce, you must communicate them. And the vehicle to do that is our recruiting team."

Betty Jo Rocchio, Chief Nursing Officer, Mercy

 

We're Only Human -- Episode 109

 

One of the consistent priorities in our research over the last few years for recruiters is to align with the business and build deep, strategic partnerships. In today's episode, you'll get unique insights from Mercy about how the talent acquisition leadership interacts and engages with its nursing operations leaders. 

Ben talks with Kayla Drady and Betty Jo Rocchio about their partnership, how they interact with and support each other (especially during COVID times), and what lessons they think other talent and business leaders could use to create deeper relationships. In this episode you'll learn how to create that lasting, impactful relationship with key stakeholders, including the role of skill data, analytics tools, and more. 

 

Learn about Mercy's recruiting activities and openings here: careers.mercy.net

Learn about Mercy's mission: mercy.net/about/ 

Thanks to Phenom for introducing us to Mercy! 

See our episode archives for We're Only Human and subscribe: http://lhra.io/podcast  

 


]]> 1941 no Making Magic for Candidates with Paradox.ai on We're Only Human "We are what we call a conversational AI platform, the main product being our AI assistant, which was built with a really simple kind of mission to create magical experiences for candidates."  Josh Zywein, Paradox.ai   We're Only Human -- Episode 108   Chatbots aren't new. Most of us have used them as consumers to get support when we visit a website for a cable or mobile phone provider. Plus, in our last report on chatbots in the recruiting technology space a few years ago, we found over 25 different companies offering bots and tools to help employers automate and streamline their hiring. But not all of them are cut from the same cloth.  In this interview with Josh Zywein from Paradox.ai, we talk about how recruiting chatbots have evolved and how the company's bot (Olivia) has served customers like Nestle, McDonald's, CVS Health, and others.  We also talk about why chatbots aren't a "DIY" project and what you can get with a dedicated, purpose-built system.    Check out the show archives, subscribe, and more   Connect with Josh, Olivia or the Paradox team:  http://paradox.ai (you can even chat w/Olivia on the website!) Email: josh@paradox.ai   See the show archives and sign up for episode updates Tue, 02 Mar 2021 12:09:00 -0000 Making Magic for Candidates with Paradox.ai on We're Only Human full 475 WRKdefined Podcast Network "We are what we call a conversational AI platform, the main product being our AI assistant, which was built with a really simple kind of mission to create magical experiences for candidates." Josh Zywein, Paradox.ai We're Only Human -- Episode 108 Chatbots aren't new. Most of us have used them as consumers to get support when we visit a website for a cable or mobile phone provider. Plus, in our last report on chatbots in the recruiting technology space a few years ago, we ... "We are what we call a conversational AI platform, the main product being our AI assistant, which was built with a really simple kind of mission to create magical experiences for candidates."  Josh Zywein, Paradox.ai   We're Only Human -- Episode 108   Chatbots aren't new. Most of us have used them as consumers to get support when we visit a website for a cable or mobile phone provider. Plus, in our last report on chatbots in the recruiting technology space a few years ago, we found over 25 different companies offering bots and tools to help employers automate and streamline their hiring. But not all of them are cut from the same cloth.  In this interview with Josh Zywein from Paradox.ai, we talk about how recruiting chatbots have evolved and how the company's bot (Olivia) has served customers like Nestle, McDonald's, CVS Health, and others.  We also talk about why chatbots aren't a "DIY" project and what you can get with a dedicated, purpose-built system.    Check out the show archives, subscribe, and more   Connect with Josh, Olivia or the Paradox team:  http://paradox.ai (you can even chat w/Olivia on the website!) Email: josh@paradox.ai   See the show archives and sign up for episode updates "We are what we call a conversational AI platform, the main product being our AI assistant, which was built with a really simple kind of mission to create magical experiences for candidates." 

Josh Zywein, Paradox.ai

 

We're Only Human -- Episode 108

 

Chatbots aren't new. Most of us have used them as consumers to get support when we visit a website for a cable or mobile phone provider. Plus, in our last report on chatbots in the recruiting technology space a few years ago, we found over 25 different companies offering bots and tools to help employers automate and streamline their hiring.

But not all of them are cut from the same cloth. 

In this interview with Josh Zywein from Paradox.ai, we talk about how recruiting chatbots have evolved and how the company's bot (Olivia) has served customers like Nestle, McDonald's, CVS Health, and others. 

We also talk about why chatbots aren't a "DIY" project and what you can get with a dedicated, purpose-built system. 

 

Check out the show archives, subscribe, and more

 

Connect with Josh, Olivia or the Paradox team: 

http://paradox.ai (you can even chat w/Olivia on the website!)

Email: josh@paradox.ai

 


]]> 1540 no 3 Keys to Creating and Becoming a Best Place to Work: Angie Redmon on We're Only Human "What different actions can we take going forward? So whether it was an implementation to our benefits plan or whether it was rolling out a new piece to our onboarding process, let's do an analysis at the end... Is there anything that could've made this better? Just one little thing that we could tweak so that we can learn from this." Angie Redmon, striveHR   We're Only Human -- Episode 107   Today there's no shortage of employer award programs. Every magazine, business publication, website, and trade association has a version of these programs, and they all look at different elements of how employers support their people. In today's conversation, Ben talks with Angie Redmon of striveHR about how she works with employers to help them win these awards. As you'll hear in the discussion, this is about more than "teaching to the test." It's about fundamentally changing how you care for and support your people, and the journey towards that end goal is perhaps more important than the end goal itself. In the conversation you'll learn the three critical components that lead to a winning strategy over time.  Learn more about Angie and connect with her: https://www.linkedin.com/in/angieredmonbestworkplaceadvisor    Find our episode archive, subscribe options on Spotify, Google, Amazon, and more, and learn more about We're Only Human: http://lhra.io/podcast  See the show archives and sign up for episode updates Fri, 19 Feb 2021 12:28:31 -0000 3 Keys to Creating and Becoming a Best Place to Work: Angie Redmon on We're Only Human full 474 WRKdefined Podcast Network "What different actions can we take going forward? So whether it was an implementation to our benefits plan or whether it was rolling out a new piece to our onboarding process, let's do an analysis at the end... Is there anything that could've made this better? Just one little thing that we could tweak so that we can learn from this." Angie Redmon, striveHR We're Only Human -- Episode 107 Today there's no shortage of employer award programs. Every magazine, business publication,... "What different actions can we take going forward? So whether it was an implementation to our benefits plan or whether it was rolling out a new piece to our onboarding process, let's do an analysis at the end... Is there anything that could've made this better? Just one little thing that we could tweak so that we can learn from this." Angie Redmon, striveHR   We're Only Human -- Episode 107   Today there's no shortage of employer award programs. Every magazine, business publication, website, and trade association has a version of these programs, and they all look at different elements of how employers support their people. In today's conversation, Ben talks with Angie Redmon of striveHR about how she works with employers to help them win these awards. As you'll hear in the discussion, this is about more than "teaching to the test." It's about fundamentally changing how you care for and support your people, and the journey towards that end goal is perhaps more important than the end goal itself. In the conversation you'll learn the three critical components that lead to a winning strategy over time.  Learn more about Angie and connect with her: https://www.linkedin.com/in/angieredmonbestworkplaceadvisor    Find our episode archive, subscribe options on Spotify, Google, Amazon, and more, and learn more about We're Only Human: http://lhra.io/podcast  See the show archives and sign up for episode updates "What different actions can we take going forward? So whether it was an implementation to our benefits plan or whether it was rolling out a new piece to our onboarding process, let's do an analysis at the end... Is there anything that could've made this better? Just one little thing that we could tweak so that we can learn from this." Angie Redmon, striveHR

 

We're Only Human -- Episode 107

 

Today there's no shortage of employer award programs. Every magazine, business publication, website, and trade association has a version of these programs, and they all look at different elements of how employers support their people. In today's conversation, Ben talks with Angie Redmon of striveHR about how she works with employers to help them win these awards. As you'll hear in the discussion, this is about more than "teaching to the test." It's about fundamentally changing how you care for and support your people, and the journey towards that end goal is perhaps more important than the end goal itself. In the conversation you'll learn the three critical components that lead to a winning strategy over time. 

Learn more about Angie and connect with her: https://www.linkedin.com/in/angieredmonbestworkplaceadvisor 

 

Find our episode archive, subscribe options on Spotify, Google, Amazon, and more, and learn more about We're Only Human: http://lhra.io/podcast 


]]> 1613 no What is the Extended Workforce? Insights from Utmost on We're Only Human "The way work is getting done is increasingly flexible and it gives the worker the power of choice. That choice serves both the worker and the end enterprise."  Dan Beck, COO of Utmost   We're Only Human -- Episode 106   Quick, your business needs to fill a talent gap you have, but you don't want to hire a new staff member. What do you do? Hire a consultant? Pick up a freelancer? Snag an independent contractor?  Historically, these activities have happened outside the realm of HR, partly due to compliance and partly due to the different approaches to bringing on that talent. In today's episode, Ben talks with Dan Beck, COO of Utmost, about how forward-thinking employers are hiring, tracking, and managing the extended workforce. Think about it: companies today have increasing numbers of gig workers and flexible talent on the books, so why shouldn't we have insights into who they are, how we can manage them, and what that investment looks like at the highest levels of the company?    Learn more: https://utmost.co/  Connect with Dan: dan@utmost.co   See the show archives and sign up for episode updates Fri, 12 Feb 2021 17:11:31 -0000 What is the Extended Workforce? Insights from Utmost on We're Only Human full 473 WRKdefined Podcast Network "The way work is getting done is increasingly flexible and it gives the worker the power of choice. That choice serves both the worker and the end enterprise." Dan Beck, COO of Utmost We're Only Human -- Episode 106 Quick, your business needs to fill a talent gap you have, but you don't want to hire a new staff member. What do you do? Hire a consultant? Pick up a freelancer? Snag an independent contractor? Historically, these activities have happened outside the real... "The way work is getting done is increasingly flexible and it gives the worker the power of choice. That choice serves both the worker and the end enterprise."  Dan Beck, COO of Utmost   We're Only Human -- Episode 106   Quick, your business needs to fill a talent gap you have, but you don't want to hire a new staff member. What do you do? Hire a consultant? Pick up a freelancer? Snag an independent contractor?  Historically, these activities have happened outside the realm of HR, partly due to compliance and partly due to the different approaches to bringing on that talent. In today's episode, Ben talks with Dan Beck, COO of Utmost, about how forward-thinking employers are hiring, tracking, and managing the extended workforce. Think about it: companies today have increasing numbers of gig workers and flexible talent on the books, so why shouldn't we have insights into who they are, how we can manage them, and what that investment looks like at the highest levels of the company?    Learn more: https://utmost.co/  Connect with Dan: dan@utmost.co   See the show archives and sign up for episode updates "The way work is getting done is increasingly flexible and it gives the worker the power of choice. That choice serves both the worker and the end enterprise." 

Dan Beck, COO of Utmost

 

We're Only Human -- Episode 106

 

Quick, your business needs to fill a talent gap you have, but you don't want to hire a new staff member. What do you do? Hire a consultant? Pick up a freelancer? Snag an independent contractor? 

Historically, these activities have happened outside the realm of HR, partly due to compliance and partly due to the different approaches to bringing on that talent. In today's episode, Ben talks with Dan Beck, COO of Utmost, about how forward-thinking employers are hiring, tracking, and managing the extended workforce.

Think about it: companies today have increasing numbers of gig workers and flexible talent on the books, so why shouldn't we have insights into who they are, how we can manage them, and what that investment looks like at the highest levels of the company? 

 

Learn more: https://utmost.co/ 

Connect with Dan: dan@utmost.co  


]]> 2199 no HR Analyst Day *Podcast Takeover* Featuring Engagedly on We're Only Human "Be gentle with yourself. I think we can all afford a little compassion and we're often able to give that to others easier than we're able to give it to ourselves. Give yourself time for introspection to understand what truly motivates you and let that be your first step." Kristin Richter, Engagedly   We're Only Human -- Episode 105   This is a special edition of We're Only Human! Last fall Ben cohosted HR Analyst Day with Jessica from Workology (who you'll hear on today's show). They talked with a wide variety of HR tech companies covering recruiting, benefits, learning, engagement, and more. This episode was one of the outcomes from that experience. In it, Jessica interviews Kristin Richter from Engagedly about the company's focus and how it helps to create a more human-centered workplace.    Want to know more about HR Analyst Day? Check it out: https://learn.workology.com/hr-analyst-day/    Learn more about Engagedly: https://engagedly.com/    Connect with Kristin: https://www.linkedin.com/in/kristin-richter/  See the show archives and sign up for episode updates Fri, 05 Feb 2021 17:51:40 -0000 HR Analyst Day *Podcast Takeover* Featuring Engagedly on We're Only Human full 472 WRKdefined Podcast Network "Be gentle with yourself. I think we can all afford a little compassion and we're often able to give that to others easier than we're able to give it to ourselves. Give yourself time for introspection to understand what truly motivates you and let that be your first step." Kristin Richter, Engagedly We're Only Human -- Episode 105 This is a special edition of We're Only Human! Last fall Ben cohosted HR Analyst Day with Jessica from Workology (who you'll hear on today's show). Th... "Be gentle with yourself. I think we can all afford a little compassion and we're often able to give that to others easier than we're able to give it to ourselves. Give yourself time for introspection to understand what truly motivates you and let that be your first step." Kristin Richter, Engagedly   We're Only Human -- Episode 105   This is a special edition of We're Only Human! Last fall Ben cohosted HR Analyst Day with Jessica from Workology (who you'll hear on today's show). They talked with a wide variety of HR tech companies covering recruiting, benefits, learning, engagement, and more. This episode was one of the outcomes from that experience. In it, Jessica interviews Kristin Richter from Engagedly about the company's focus and how it helps to create a more human-centered workplace.    Want to know more about HR Analyst Day? Check it out: https://learn.workology.com/hr-analyst-day/    Learn more about Engagedly: https://engagedly.com/    Connect with Kristin: https://www.linkedin.com/in/kristin-richter/  See the show archives and sign up for episode updates "Be gentle with yourself. I think we can all afford a little compassion and we're often able to give that to others easier than we're able to give it to ourselves. Give yourself time for introspection to understand what truly motivates you and let that be your first step."

Kristin Richter, Engagedly

 

We're Only Human -- Episode 105

 

This is a special edition of We're Only Human! Last fall Ben cohosted HR Analyst Day with Jessica from Workology (who you'll hear on today's show). They talked with a wide variety of HR tech companies covering recruiting, benefits, learning, engagement, and more. This episode was one of the outcomes from that experience. In it, Jessica interviews Kristin Richter from Engagedly about the company's focus and how it helps to create a more human-centered workplace. 

 

Want to know more about HR Analyst Day? Check it out: https://learn.workology.com/hr-analyst-day/ 

 

Learn more about Engagedly: https://engagedly.com/ 

 

Connect with Kristin: https://www.linkedin.com/in/kristin-richter/ 


]]> 1709 no Engaging a Field-Based Workforce-Lessons from Nussbaum Transportation on We're Only Human "You can reconcile accounting, but you can't always reconcile people." Jeremy Stickling, Chief Administrative Officer at Nussbaum Transportation   We're Only Human -- Episode 104   Turnover in some trucking and transportation companies runs nearly 100% a year, meaning they turn over virtually every employee over a 12 month period. But at Nussbaum, the turnover runs under 30% a year. What's the secret, and how can other employers with a field-based or remote workforce apply those principles to create better employment outcomes for their people? In this episode, Ben talks with Jeremy Stickling, Chief Administrative Officer at Nussbaum Transportation, about how the company has cracked this code. It's a great case study on caring for people and delivering a great experience, regardless of where employees are based.    Learn more about Nussbaum's purpose-driven culture: https://www.nussbaum.com/purposedriven/  Connect with Jeremy: https://www.linkedin.com/in/jeremy-stickling-71a5b112/    Find out how to align your own values and work style with the kind of company you want to work with: https://mailchi.mp/upstarthr/5-hr-career-questions  See the show archives and sign up for episode updates Tue, 02 Feb 2021 19:50:00 -0000 Engaging a Field-Based Workforce-Lessons from Nussbaum Transportation on We're Only Human full 471 WRKdefined Podcast Network "You can reconcile accounting, but you can't always reconcile people." Jeremy Stickling, Chief Administrative Officer at Nussbaum Transportation We're Only Human -- Episode 104 Turnover in some trucking and transportation companies runs nearly 100% a year, meaning they turn over virtually every employee over a 12 month period. But at Nussbaum, the turnover runs under 30% a year. What's the secret, and how can other employers with a field-based or remote workforce apply those pri... "You can reconcile accounting, but you can't always reconcile people." Jeremy Stickling, Chief Administrative Officer at Nussbaum Transportation   We're Only Human -- Episode 104   Turnover in some trucking and transportation companies runs nearly 100% a year, meaning they turn over virtually every employee over a 12 month period. But at Nussbaum, the turnover runs under 30% a year. What's the secret, and how can other employers with a field-based or remote workforce apply those principles to create better employment outcomes for their people? In this episode, Ben talks with Jeremy Stickling, Chief Administrative Officer at Nussbaum Transportation, about how the company has cracked this code. It's a great case study on caring for people and delivering a great experience, regardless of where employees are based.    Learn more about Nussbaum's purpose-driven culture: https://www.nussbaum.com/purposedriven/  Connect with Jeremy: https://www.linkedin.com/in/jeremy-stickling-71a5b112/    Find out how to align your own values and work style with the kind of company you want to work with: https://mailchi.mp/upstarthr/5-hr-career-questions  See the show archives and sign up for episode updates "You can reconcile accounting, but you can't always reconcile people."

Jeremy Stickling, Chief Administrative Officer at Nussbaum Transportation

 

We're Only Human -- Episode 104

 

Turnover in some trucking and transportation companies runs nearly 100% a year, meaning they turn over virtually every employee over a 12 month period. But at Nussbaum, the turnover runs under 30% a year. What's the secret, and how can other employers with a field-based or remote workforce apply those principles to create better employment outcomes for their people? In this episode, Ben talks with Jeremy Stickling, Chief Administrative Officer at Nussbaum Transportation, about how the company has cracked this code. It's a great case study on caring for people and delivering a great experience, regardless of where employees are based. 

 

Learn more about Nussbaum's purpose-driven culture: https://www.nussbaum.com/purposedriven/ 

Connect with Jeremy: https://www.linkedin.com/in/jeremy-stickling-71a5b112/ 

 

Find out how to align your own values and work style with the kind of company you want to work with: https://mailchi.mp/upstarthr/5-hr-career-questions 


]]> 1646 no Empowering Your Internal Experts for Better Learning Outcomes on We're Only Human I really do believe this is a moment for learning and training that could see a transformation that benefits learners.  Simon Greany, Elucidat   We're Only Human -- Episode 103   How many times have we in HR and learning been forced to create content in subjects we knew little to nothing about? In today's episode, Ben talks with Simon Greany from Elucidat about how the company supports employers through technology that enables subject matter experts to cocreate learning content.  At the end of the day, learning is about performance. It's not about making people happy (though that can be a byproduct). And having targeted training that meets the needs of the workforce is the best option for creating sustained performance over time.    Learn more about Elucidat: https://www.elucidat.com/   Learn about myHRfit: http://myhrfit.com  See where you can find the podcast: https://lhra.io/podcast  See the show archives and sign up for episode updates Fri, 22 Jan 2021 15:07:31 -0000 Empowering Your Internal Experts for Better Learning Outcomes on We're Only Human full 470 WRKdefined Podcast Network I really do believe this is a moment for learning and training that could see a transformation that benefits learners. Simon Greany, Elucidat We're Only Human -- Episode 103 How many times have we in HR and learning been forced to create content in subjects we knew little to nothing about? In today's episode, Ben talks with Simon Greany from Elucidat about how the company supports employers through technology that enables subject matter experts to cocreate learning content... I really do believe this is a moment for learning and training that could see a transformation that benefits learners.  Simon Greany, Elucidat   We're Only Human -- Episode 103   How many times have we in HR and learning been forced to create content in subjects we knew little to nothing about? In today's episode, Ben talks with Simon Greany from Elucidat about how the company supports employers through technology that enables subject matter experts to cocreate learning content.  At the end of the day, learning is about performance. It's not about making people happy (though that can be a byproduct). And having targeted training that meets the needs of the workforce is the best option for creating sustained performance over time.    Learn more about Elucidat: https://www.elucidat.com/   Learn about myHRfit: http://myhrfit.com  See where you can find the podcast: https://lhra.io/podcast  See the show archives and sign up for episode updates I really do believe this is a moment for learning and training that could see a transformation that benefits learners. 

Simon Greany, Elucidat

 

We're Only Human -- Episode 103

 

How many times have we in HR and learning been forced to create content in subjects we knew little to nothing about? In today's episode, Ben talks with Simon Greany from Elucidat about how the company supports employers through technology that enables subject matter experts to cocreate learning content. 

At the end of the day, learning is about performance. It's not about making people happy (though that can be a byproduct). And having targeted training that meets the needs of the workforce is the best option for creating sustained performance over time. 

 

Learn more about Elucidat: https://www.elucidat.com/

 

Learn about myHRfit: http://myhrfit.com 

See where you can find the podcast: https://lhra.io/podcast 


]]> 2054 no Measuring Productivity in the Modern Workplace: Prodoscore on We're Only Human "We can't forget about being human." Tom Moran, Chief Strategy Officer, Prodoscore   We're Only Human -- Episode 102   When workers gathered to work on assembly lines, productivity was easy: you counted the widgets produced per hour. In the modern workplace, it's a much harder proposition. How do you know when knowledge workers are really accomplishing what they need to be?  In today's discussion, Ben dives into those questions and more with Tom Moran of Prodoscore. Prodoscore is a productivity intelligence tool designed to help companies understand how the workforce gets things done, who may need help, and where opportunities exist for smarter business practices.  Tom shares how Prodoscore helps customers measure individual worker productivity, how the data can serve as a performance coaching tool, and more.    See Prodoscore's ethical pledge: https://www.prodoscore.com/company/#pledge   See the show archives and sign up for episode updates Fri, 15 Jan 2021 15:55:02 -0000 Measuring Productivity in the Modern Workplace: Prodoscore on We're Only Human full 469 WRKdefined Podcast Network "We can't forget about being human." Tom Moran, Chief Strategy Officer, Prodoscore We're Only Human -- Episode 102 When workers gathered to work on assembly lines, productivity was easy: you counted the widgets produced per hour. In the modern workplace, it's a much harder proposition. How do you know when knowledge workers are really accomplishing what they need to be? In today's discussion, Ben dives into those questions and more with Tom Moran of Prodoscore. Prodoscore ... "We can't forget about being human." Tom Moran, Chief Strategy Officer, Prodoscore   We're Only Human -- Episode 102   When workers gathered to work on assembly lines, productivity was easy: you counted the widgets produced per hour. In the modern workplace, it's a much harder proposition. How do you know when knowledge workers are really accomplishing what they need to be?  In today's discussion, Ben dives into those questions and more with Tom Moran of Prodoscore. Prodoscore is a productivity intelligence tool designed to help companies understand how the workforce gets things done, who may need help, and where opportunities exist for smarter business practices.  Tom shares how Prodoscore helps customers measure individual worker productivity, how the data can serve as a performance coaching tool, and more.    See Prodoscore's ethical pledge: https://www.prodoscore.com/company/#pledge   See the show archives and sign up for episode updates "We can't forget about being human."

Tom Moran, Chief Strategy Officer, Prodoscore

 

We're Only Human -- Episode 102

 

When workers gathered to work on assembly lines, productivity was easy: you counted the widgets produced per hour. In the modern workplace, it's a much harder proposition. How do you know when knowledge workers are really accomplishing what they need to be? 

In today's discussion, Ben dives into those questions and more with Tom Moran of Prodoscore. Prodoscore is a productivity intelligence tool designed to help companies understand how the workforce gets things done, who may need help, and where opportunities exist for smarter business practices. 

Tom shares how Prodoscore helps customers measure individual worker productivity, how the data can serve as a performance coaching tool, and more. 

 

See Prodoscore's ethical pledge: https://www.prodoscore.com/company/#pledge

 


]]> 1655 no Mediocrity, Clarity, and Personal Brand with Carla Patton on We're Only Human "We allow business leaders to dictate things based on who they like, who they golfed with the last weekend, and things like that when it should be: 'Who is doing the work and who is a benefit to our work environment and our culture?'" Carla Patton, HR Executive   We're Only Human -- Episode 101   One of the challenges in the last year is that the pandemic showed the cracks in the relationships created by poor leadership. In an office environment, there are enough opportunities to smooth over mediocrity from a leadership perspective, but when things are virtual, those kinds of behaviors like favoritism or simply being inept become magnified.  In this episode, Carla Patton encourages us to stop accepting mediocrity from our leaders and hold them to a higher standard. It's not just about business results--it's about the kind of environment they create for their team and whether that environment encourages performance or hinders it.    Links:  Ben on the Paychex HR Podcast: https://open.spotify.com/show/3F4a4zK3l0PSQEMf9wl5du Connect with Carla on LinkedIn:  https://www.linkedin.com/in/carlahpatton/ Check out The Career Salon podcast with the HR Twins: https://open.spotify.com/show/0zUiPwDUotwiu5dna1WrLa     See the show archives and sign up for episode updates Thu, 07 Jan 2021 16:57:59 -0000 Mediocrity, Clarity, and Personal Brand with Carla Patton on We're Only Human full 468 WRKdefined Podcast Network "We allow business leaders to dictate things based on who they like, who they golfed with the last weekend, and things like that when it should be: 'Who is doing the work and who is a benefit to our work environment and our culture?'" Carla Patton, HR Executive We're Only Human -- Episode 101 One of the challenges in the last year is that the pandemic showed the cracks in the relationships created by poor leadership. In an office environment, there are enough opportunities to sm... "We allow business leaders to dictate things based on who they like, who they golfed with the last weekend, and things like that when it should be: 'Who is doing the work and who is a benefit to our work environment and our culture?'" Carla Patton, HR Executive   We're Only Human -- Episode 101   One of the challenges in the last year is that the pandemic showed the cracks in the relationships created by poor leadership. In an office environment, there are enough opportunities to smooth over mediocrity from a leadership perspective, but when things are virtual, those kinds of behaviors like favoritism or simply being inept become magnified.  In this episode, Carla Patton encourages us to stop accepting mediocrity from our leaders and hold them to a higher standard. It's not just about business results--it's about the kind of environment they create for their team and whether that environment encourages performance or hinders it.    Links:  Ben on the Paychex HR Podcast: https://open.spotify.com/show/3F4a4zK3l0PSQEMf9wl5du Connect with Carla on LinkedIn:  https://www.linkedin.com/in/carlahpatton/ Check out The Career Salon podcast with the HR Twins: https://open.spotify.com/show/0zUiPwDUotwiu5dna1WrLa     See the show archives and sign up for episode updates "We allow business leaders to dictate things based on who they like, who they golfed with the last weekend, and things like that when it should be: 'Who is doing the work and who is a benefit to our work environment and our culture?'" Carla Patton, HR Executive

 

We're Only Human -- Episode 101

 

One of the challenges in the last year is that the pandemic showed the cracks in the relationships created by poor leadership. In an office environment, there are enough opportunities to smooth over mediocrity from a leadership perspective, but when things are virtual, those kinds of behaviors like favoritism or simply being inept become magnified. 

In this episode, Carla Patton encourages us to stop accepting mediocrity from our leaders and hold them to a higher standard. It's not just about business results--it's about the kind of environment they create for their team and whether that environment encourages performance or hinders it. 

 

Links: 

Ben on the Paychex HR Podcast: https://open.spotify.com/show/3F4a4zK3l0PSQEMf9wl5du

Connect with Carla on LinkedIn: 

https://www.linkedin.com/in/carlahpatton/

Check out The Career Salon podcast with the HR Twins:

https://open.spotify.com/show/0zUiPwDUotwiu5dna1WrLa

 

 


]]> 1675 no How Paypal Maps and Creates Employee Journeys on We're Only Human "We map the employee journey and experiences that an employee has. We do things where we can really hear, learn, and better understand the employee sentiment, directly from employees. We have feedback mechanisms built in that allow us to continually evolve, and we really look at that feedback that we get on our experiences as a gift. We welcome it. We want to hear 'what did we do' and 'how did it land' and 'how can we make it better?'" Adella Bell, PayPal   We're Only Human -- Episode 100   Today, one of the most challenging pieces of supporting employees is understanding their unique journeys, identifying their needs at each step, and designing experiences that meet those needs. At PayPal, there is a clear approach that leads to better outcomes, and it hinges on employee-focused design. From how feedback is gathered to how journeys are mapped and more, every piece of this is centered on the employees and what they need.  In today's discussion, Ben talks with Ramesh Murugan and Adella Bell from PayPal's HR team to explore how PayPal designs an employee experience that is scalable and high touch, including key insights into how the HR team identifies what the workforce needs through comprehensive voice of the employee efforts.    To learn more about IBM Talent Transformation Services:http://ibm.biz/talentacquisition Other episodes in this series on Talent Transformation:  How Takeda Radically Transformed its HR Operating Model How to Drive Business Innovation from within HR  Learn about PayPal's commitment to and support of global intiatives in their Impact Report: https://www.paypal.com/us/webapps/mpp/globalimpact    See the show archives and sign up for episode updates Thu, 10 Dec 2020 17:00:11 -0000 How Paypal Maps and Creates Employee Journeys on We're Only Human full 467 WRKdefined Podcast Network "We map the employee journey and experiences that an employee has. We do things where we can really hear, learn, and better understand the employee sentiment, directly from employees. We have feedback mechanisms built in that allow us to continually evolve, and we really look at that feedback that we get on our experiences as a gift. We welcome it. We want to hear 'what did we do' and 'how did it land' and 'how can we make it better?'" Adella Bell, PayPal We're Only Human -- Episode 10... "We map the employee journey and experiences that an employee has. We do things where we can really hear, learn, and better understand the employee sentiment, directly from employees. We have feedback mechanisms built in that allow us to continually evolve, and we really look at that feedback that we get on our experiences as a gift. We welcome it. We want to hear 'what did we do' and 'how did it land' and 'how can we make it better?'" Adella Bell, PayPal   We're Only Human -- Episode 100   Today, one of the most challenging pieces of supporting employees is understanding their unique journeys, identifying their needs at each step, and designing experiences that meet those needs. At PayPal, there is a clear approach that leads to better outcomes, and it hinges on employee-focused design. From how feedback is gathered to how journeys are mapped and more, every piece of this is centered on the employees and what they need.  In today's discussion, Ben talks with Ramesh Murugan and Adella Bell from PayPal's HR team to explore how PayPal designs an employee experience that is scalable and high touch, including key insights into how the HR team identifies what the workforce needs through comprehensive voice of the employee efforts.    To learn more about IBM Talent Transformation Services:http://ibm.biz/talentacquisition Other episodes in this series on Talent Transformation:  How Takeda Radically Transformed its HR Operating Model How to Drive Business Innovation from within HR  Learn about PayPal's commitment to and support of global intiatives in their Impact Report: https://www.paypal.com/us/webapps/mpp/globalimpact    See the show archives and sign up for episode updates "We map the employee journey and experiences that an employee has. We do things where we can really hear, learn, and better understand the employee sentiment, directly from employees. We have feedback mechanisms built in that allow us to continually evolve, and we really look at that feedback that we get on our experiences as a gift. We welcome it. We want to hear 'what did we do' and 'how did it land' and 'how can we make it better?'"

Adella Bell, PayPal

 

We're Only Human -- Episode 100

 

Today, one of the most challenging pieces of supporting employees is understanding their unique journeys, identifying their needs at each step, and designing experiences that meet those needs. At PayPal, there is a clear approach that leads to better outcomes, and it hinges on employee-focused design. From how feedback is gathered to how journeys are mapped and more, every piece of this is centered on the employees and what they need. 

In today's discussion, Ben talks with Ramesh Murugan and Adella Bell from PayPal's HR team to explore how PayPal designs an employee experience that is scalable and high touch, including key insights into how the HR team identifies what the workforce needs through comprehensive voice of the employee efforts. 

 

To learn more about IBM Talent Transformation Services:http://ibm.biz/talentacquisition

Other episodes in this series on Talent Transformation: 

Learn about PayPal's commitment to and support of global intiatives in their Impact Report: https://www.paypal.com/us/webapps/mpp/globalimpact 

 


]]> 1975 no Ashley Furniture Saved ~$5 Million with Employee Retention: Featuring Humantelligence on We're Only Human "So you're about to go into a meeting physically or remotely, you click on the team on the calendar invite and it'll pull up the culture of that meeting. Imagine EQ everywhere, and you're delivering emotional intelligence insights where every person can communicate, collaborate, and connect." Juan Betancourt, Humantelligence We're Only Human -- Episode 99  One of the issues with the tools, the technology, and the processes we use in HR is that we sometimes get away from the human at the core of it all. This episode includes an incredible case study of how Ashley Furniture reduced turnover by approximately 30% and saved nearly $5 million in the process by focusing on the real drivers and values of each individual they hire onto their team. In today's discussion, Ben and Juan dig into how we can use more emotional intelligence insights in everyday interactions, creating more human and people-focused workplaces. From hiring decisions to team alignment, there are many different types of opportunities to support and enable better communication and connection.  Connect with Juan: https://www.linkedin.com/in/juanluisbetancourt/  Learn more about Humantelligence: https://humantelligence.com/  See the show archives and sign up for episode updates Fri, 27 Nov 2020 12:22:39 -0000 Ashley Furniture Saved ~$5 Million with Employee Retention: Featuring Humantelligence on We're Only Human full 466 WRKdefined Podcast Network "So you're about to go into a meeting physically or remotely, you click on the team on the calendar invite and it'll pull up the culture of that meeting. Imagine EQ everywhere, and you're delivering emotional intelligence insights where every person can communicate, collaborate, and connect." Juan Betancourt, Humantelligence We're Only Human -- Episode 99 One of the issues with the tools, the technology, and the processes we use in HR is that we sometimes get away from the human at the ... "So you're about to go into a meeting physically or remotely, you click on the team on the calendar invite and it'll pull up the culture of that meeting. Imagine EQ everywhere, and you're delivering emotional intelligence insights where every person can communicate, collaborate, and connect." Juan Betancourt, Humantelligence We're Only Human -- Episode 99  One of the issues with the tools, the technology, and the processes we use in HR is that we sometimes get away from the human at the core of it all. This episode includes an incredible case study of how Ashley Furniture reduced turnover by approximately 30% and saved nearly $5 million in the process by focusing on the real drivers and values of each individual they hire onto their team. In today's discussion, Ben and Juan dig into how we can use more emotional intelligence insights in everyday interactions, creating more human and people-focused workplaces. From hiring decisions to team alignment, there are many different types of opportunities to support and enable better communication and connection.  Connect with Juan: https://www.linkedin.com/in/juanluisbetancourt/  Learn more about Humantelligence: https://humantelligence.com/  See the show archives and sign up for episode updates "So you're about to go into a meeting physically or remotely, you click on the team on the calendar invite and it'll pull up the culture of that meeting. Imagine EQ everywhere, and you're delivering emotional intelligence insights where every person can communicate, collaborate, and connect." Juan Betancourt, Humantelligence

We're Only Human -- Episode 99 

One of the issues with the tools, the technology, and the processes we use in HR is that we sometimes get away from the human at the core of it all. This episode includes an incredible case study of how Ashley Furniture reduced turnover by approximately 30% and saved nearly $5 million in the process by focusing on the real drivers and values of each individual they hire onto their team.

In today's discussion, Ben and Juan dig into how we can use more emotional intelligence insights in everyday interactions, creating more human and people-focused workplaces. From hiring decisions to team alignment, there are many different types of opportunities to support and enable better communication and connection. 

Connect with Juan: https://www.linkedin.com/in/juanluisbetancourt/ 

Learn more about Humantelligence: https://humantelligence.com/ 


]]> 2131 no How to Drive Business Innovation from Within HR on We're Only Human "Human resources is ripe for innovation right now. Innovation is definitely a place of great opportunity within human capital. We should be constantly looking out for how we can leverage what others have done in other areas and apply it to human resources functions." Karin Wagner, Senior Director of Talent Transformation at UnitedHealth Group We're Only Human -- Episode 98 If you've ever wondered why HR seems to struggle with innovation, you're not alone. For some companies, HR expects innovation to come from other departments. For some companies, HR tries but fails to generate the innovation it needs. But in some firms, HR leads the charge with innovation, creating new opportunities to drive the business and demonstrate the value of HR within the organization.  In today's discussion with Karin Wagner, Senior Director of Talent Transformation at UnitedHealth Group, Ben and Karin talk about how this process works and Karin opens her playbook on how to build relationship capital in authentic ways, what it takes to go from idea to execution, and more. Karin is incredibly insightful and you don't want to miss her ideas in this special episode.    To learn more about IBM Talent Transformation Services:http://ibm.biz/talentacquisition Connect with Karin on LinkedIn: https://www.linkedin.com/in/karin-wagner-b26500  See the show archives and sign up for episode updates Thu, 12 Nov 2020 16:45:26 -0000 How to Drive Business Innovation from Within HR on We're Only Human full 465 WRKdefined Podcast Network "Human resources is ripe for innovation right now. Innovation is definitely a place of great opportunity within human capital. We should be constantly looking out for how we can leverage what others have done in other areas and apply it to human resources functions." Karin Wagner, Senior Director of Talent Transformation at UnitedHealth Group We're Only Human -- Episode 98 If you've ever wondered why HR seems to struggle with innovation, you're not alone. For some companies, HR expects innova... "Human resources is ripe for innovation right now. Innovation is definitely a place of great opportunity within human capital. We should be constantly looking out for how we can leverage what others have done in other areas and apply it to human resources functions." Karin Wagner, Senior Director of Talent Transformation at UnitedHealth Group We're Only Human -- Episode 98 If you've ever wondered why HR seems to struggle with innovation, you're not alone. For some companies, HR expects innovation to come from other departments. For some companies, HR tries but fails to generate the innovation it needs. But in some firms, HR leads the charge with innovation, creating new opportunities to drive the business and demonstrate the value of HR within the organization.  In today's discussion with Karin Wagner, Senior Director of Talent Transformation at UnitedHealth Group, Ben and Karin talk about how this process works and Karin opens her playbook on how to build relationship capital in authentic ways, what it takes to go from idea to execution, and more. Karin is incredibly insightful and you don't want to miss her ideas in this special episode.    To learn more about IBM Talent Transformation Services:http://ibm.biz/talentacquisition Connect with Karin on LinkedIn: https://www.linkedin.com/in/karin-wagner-b26500  See the show archives and sign up for episode updates "Human resources is ripe for innovation right now. Innovation is definitely a place of great opportunity within human capital. We should be constantly looking out for how we can leverage what others have done in other areas and apply it to human resources functions." Karin Wagner, Senior Director of Talent Transformation at UnitedHealth Group

We're Only Human -- Episode 98

If you've ever wondered why HR seems to struggle with innovation, you're not alone.

  • For some companies, HR expects innovation to come from other departments.
  • For some companies, HR tries but fails to generate the innovation it needs.
  • But in some firms, HR leads the charge with innovation, creating new opportunities to drive the business and demonstrate the value of HR within the organization. 

In today's discussion with Karin Wagner, Senior Director of Talent Transformation at UnitedHealth Group, Ben and Karin talk about how this process works and Karin opens her playbook on how to build relationship capital in authentic ways, what it takes to go from idea to execution, and more. Karin is incredibly insightful and you don't want to miss her ideas in this special episode. 

 

To learn more about IBM Talent Transformation Services:http://ibm.biz/talentacquisition

Connect with Karin on LinkedIn: https://www.linkedin.com/in/karin-wagner-b26500 


]]> 1989 no How Do I Support a Remote Work Culture? A Q&A Episode on We're Only Human "My company is going remote because of COVID. How do I transition our culture over?"  We're Only Human -- Episode 97 In today's episode, Ben takes three audience questions:  How do we move to a remote work culture? What payroll technology works for a smaller organization?  How do I leave a toxic workplace?  We are trying out this Q&A series and would love to hear your feedback! Let us know if you enjoy it or if you want to ask your own question. Just send it to questions@upstarthr.com or record a short voice question anonymously at http://upstarthr.com/question Quote for today's episode by Kahlil Gibran:  Work is love made visible. And if you cannot work with love but only with distaste, it is better that you should leave your work and sit at the gate of the temple and take alms of those who work with joy. For if you bake bread with indifference, you bake a bitter bread that feeds but half man's hunger. And if you grudge the crushing of the grapes, your grudge distils a poison in the wine. And if you sing though as angels, and love not the singing, you muffle man's ears to the voices of the day and the voices of the night. See the show archives and sign up for episode updates Thu, 22 Oct 2020 21:17:07 -0000 How Do I Support a Remote Work Culture? A Q&A Episode on We're Only Human full 464 WRKdefined Podcast Network "My company is going remote because of COVID. How do I transition our culture over?" We're Only Human -- Episode 97 In today's episode, Ben takes three audience questions: How do we move to a remote work culture?What payroll technology works for a smaller organization? How do I leave a toxic workplace? We are trying out this Q&A series and would love to hear your feedback! Let us know if you enjoy it or if you want to ask your own question. Just send it to questions@... "My company is going remote because of COVID. How do I transition our culture over?"  We're Only Human -- Episode 97 In today's episode, Ben takes three audience questions:  How do we move to a remote work culture? What payroll technology works for a smaller organization?  How do I leave a toxic workplace?  We are trying out this Q&A series and would love to hear your feedback! Let us know if you enjoy it or if you want to ask your own question. Just send it to questions@upstarthr.com or record a short voice question anonymously at http://upstarthr.com/question Quote for today's episode by Kahlil Gibran:  Work is love made visible. And if you cannot work with love but only with distaste, it is better that you should leave your work and sit at the gate of the temple and take alms of those who work with joy. For if you bake bread with indifference, you bake a bitter bread that feeds but half man's hunger. And if you grudge the crushing of the grapes, your grudge distils a poison in the wine. And if you sing though as angels, and love not the singing, you muffle man's ears to the voices of the day and the voices of the night. See the show archives and sign up for episode updates "My company is going remote because of COVID. How do I transition our culture over?" 

We're Only Human -- Episode 97

In today's episode, Ben takes three audience questions: 

  • How do we move to a remote work culture?
  • What payroll technology works for a smaller organization? 
  • How do I leave a toxic workplace? 

We are trying out this Q&A series and would love to hear your feedback! Let us know if you enjoy it or if you want to ask your own question. Just send it to questions@upstarthr.com or record a short voice question anonymously at http://upstarthr.com/question

Quote for today's episode by Kahlil Gibran: 

Work is love made visible. And if you cannot work with love but only with distaste, it is better that you should leave your work and sit at the gate of the temple and take alms of those who work with joy. For if you bake bread with indifference, you bake a bitter bread that feeds but half man's hunger. And if you grudge the crushing of the grapes, your grudge distils a poison in the wine. And if you sing though as angels, and love not the singing, you muffle man's ears to the voices of the day and the voices of the night.


]]> 1550 no How Takeda Radically Transformed Its HR Operating Model on We're Only Human "I think you can't make the mistake of designing an optimal, or academically perfect HR operating model in a vacuum. It really must be aligned with your fundamental business strategy and the overall operating model." Lauren Duprey, Takeda Pharmaceuticals   This is the first in a fascinating new series of episodes where we interview talent and HR leaders from a select set of IBM Talent and Transformation clients about their innovative practices and approaches.    We're Only Human -- Episode 96   What does it take to change the fundamental model for how HR operates in a business? In the case of Takeda, it took considerable time to settle on an approach that balanced global governance and accountability with localized, agile decision-making. The rollout of this HR transformation began in February of 2020. Yes, right as COVID was beginning to hit. Some would say that's the worst time, but in hindsight it might have also turned out to be the best. In the turmoil that followed globally, Takeda's HR team was set up to respond to business needs, adapt to change, and deliver service in a tailored and agile manner.  In today's discussion, Ben talks with Lauren Duprey and Dominique Brewer about the firm's shift in operating models, deep focus on equity and inclusion, and more. This session is a master class on how to design an HR model that enables the talent team to support the critical objectives of the business.    To learn more about IBM Talent Transformation Services:http://ibm.biz/talentacquisition To see the work Takeda is doing and understand more about the firm, visit takedajobs.com See the show archives and sign up for episode updates Thu, 15 Oct 2020 21:44:47 -0000 How Takeda Radically Transformed Its HR Operating Model on We're Only Human full 463 WRKdefined Podcast Network "I think you can't make the mistake of designing an optimal, or academically perfect HR operating model in a vacuum. It really must be aligned with your fundamental business strategy and the overall operating model." Lauren Duprey, Takeda Pharmaceuticals This is the first in a fascinating new series of episodes where we interview talent and HR leaders from a select set of IBM Talent and Transformation clients about their innovative practices and approaches. We're Only Huma... "I think you can't make the mistake of designing an optimal, or academically perfect HR operating model in a vacuum. It really must be aligned with your fundamental business strategy and the overall operating model." Lauren Duprey, Takeda Pharmaceuticals   This is the first in a fascinating new series of episodes where we interview talent and HR leaders from a select set of IBM Talent and Transformation clients about their innovative practices and approaches.    We're Only Human -- Episode 96   What does it take to change the fundamental model for how HR operates in a business? In the case of Takeda, it took considerable time to settle on an approach that balanced global governance and accountability with localized, agile decision-making. The rollout of this HR transformation began in February of 2020. Yes, right as COVID was beginning to hit. Some would say that's the worst time, but in hindsight it might have also turned out to be the best. In the turmoil that followed globally, Takeda's HR team was set up to respond to business needs, adapt to change, and deliver service in a tailored and agile manner.  In today's discussion, Ben talks with Lauren Duprey and Dominique Brewer about the firm's shift in operating models, deep focus on equity and inclusion, and more. This session is a master class on how to design an HR model that enables the talent team to support the critical objectives of the business.    To learn more about IBM Talent Transformation Services:http://ibm.biz/talentacquisition To see the work Takeda is doing and understand more about the firm, visit takedajobs.com See the show archives and sign up for episode updates "I think you can't make the mistake of designing an optimal, or academically perfect HR operating model in a vacuum. It really must be aligned with your fundamental business strategy and the overall operating model." Lauren Duprey, Takeda Pharmaceuticals

 

This is the first in a fascinating new series of episodes where we interview talent and HR leaders from a select set of IBM Talent and Transformation clients about their innovative practices and approaches. 

 

We're Only Human -- Episode 96

 

What does it take to change the fundamental model for how HR operates in a business? In the case of Takeda, it took considerable time to settle on an approach that balanced global governance and accountability with localized, agile decision-making. The rollout of this HR transformation began in February of 2020.

Yes, right as COVID was beginning to hit.

Some would say that's the worst time, but in hindsight it might have also turned out to be the best. In the turmoil that followed globally, Takeda's HR team was set up to respond to business needs, adapt to change, and deliver service in a tailored and agile manner. 

In today's discussion, Ben talks with Lauren Duprey and Dominique Brewer about the firm's shift in operating models, deep focus on equity and inclusion, and more. This session is a master class on how to design an HR model that enables the talent team to support the critical objectives of the business. 

 

To learn more about IBM Talent Transformation Services:http://ibm.biz/talentacquisition

To see the work Takeda is doing and understand more about the firm, visit takedajobs.com


]]> 2294 no Why Learning is the Superpower We All Need: The Upskilling Imperative on We're Only Human "And to me, just hands down learning is the future of work. Let's just put a period on that. That's how I feel about this.  We've entered this era of where there's continuous, rapid change. It just keeps coming for us. Every day we're faced with a new change. And the only way that we can sort of ride those changes or rise to them is through continuous learning." Shelley Osborne We're Only Human - Episode 95 If that statement doesn't convey the sentiment of this episode, nothing will. In this discussion with Shelley Osborne, the conversation explores key points and ideas from The Upskilling Imperative, Shelley's new book.  Ben and Shelley dig into why we learn the way we do, what it takes to shake up corporate learning practices, and how to drive better outcomes with manager involvement, feedback, and so much more.  Want to get the book? Check it out here: https://amzn.to/3iG8o55 See the show archives and sign up for episode updates Wed, 30 Sep 2020 18:39:57 -0000 Why Learning is the Superpower We All Need: The Upskilling Imperative on We're Only Human full 462 WRKdefined Podcast Network "And to me, just hands down learning is the future of work. Let's just put a period on that. That's how I feel about this. We've entered this era of where there's continuous, rapid change. It just keeps coming for us. Every day we're faced with a new change. And the only way that we can sort of ride those changes or rise to them is through continuous learning." Shelley Osborne We're Only Human - Episode 95 If that statement doesn't convey the sentiment of this episode, nothing will. In ... "And to me, just hands down learning is the future of work. Let's just put a period on that. That's how I feel about this.  We've entered this era of where there's continuous, rapid change. It just keeps coming for us. Every day we're faced with a new change. And the only way that we can sort of ride those changes or rise to them is through continuous learning." Shelley Osborne We're Only Human - Episode 95 If that statement doesn't convey the sentiment of this episode, nothing will. In this discussion with Shelley Osborne, the conversation explores key points and ideas from The Upskilling Imperative, Shelley's new book.  Ben and Shelley dig into why we learn the way we do, what it takes to shake up corporate learning practices, and how to drive better outcomes with manager involvement, feedback, and so much more.  Want to get the book? Check it out here: https://amzn.to/3iG8o55 See the show archives and sign up for episode updates "And to me, just hands down learning is the future of work. Let's just put a period on that. That's how I feel about this.  We've entered this era of where there's continuous, rapid change. It just keeps coming for us. Every day we're faced with a new change. And the only way that we can sort of ride those changes or rise to them is through continuous learning." Shelley Osborne

We're Only Human - Episode 95

If that statement doesn't convey the sentiment of this episode, nothing will. In this discussion with Shelley Osborne, the conversation explores key points and ideas from The Upskilling Imperative, Shelley's new book. 

Ben and Shelley dig into why we learn the way we do, what it takes to shake up corporate learning practices, and how to drive better outcomes with manager involvement, feedback, and so much more. 

Want to get the book? Check it out here: https://amzn.to/3iG8o55


]]> 1599 no Your Brain on Change Management-Google's Travis Hahler on We're Only Human "One of the things that I find most fascinating about using neuroscience in the [change management] work that I do is that there's a lot of really common misconceptions about neuroscience." Travis Hahler, Google We're Only Human - Episode 94 What is neuroscience and why should we be thinking about it as HR and business leaders? Neuroscience is the study of how the brain works, how we make decisions, and what drives our behaviors.  If we can understand some of the underlying evidence and contributing factors, we can change behaviors of the people we work with. It sounds easier than it is, but using neuroscience principles to guide these changes can lead to powerful outcomes. In today's discussion, Travis Hahler from Google talks with Ben about some of the elements of brain science that fit into change management and behavior modification.  This interview was recorded during the first ever virtual reality conference for HR leaders, the Global HR Summit, in September 2020.  Connect with Travis on LinkedIn: https://www.linkedin.com/in/travisdhahler/ See the show archives and sign up for episode updates Wed, 23 Sep 2020 14:48:00 -0000 Your Brain on Change Management-Google's Travis Hahler on We're Only Human full 461 WRKdefined Podcast Network "One of the things that I find most fascinating about using neuroscience in the [change management] work that I do is that there's a lot of really common misconceptions about neuroscience." Travis Hahler, Google We're Only Human - Episode 94 What is neuroscience and why should we be thinking about it as HR and business leaders? Neuroscience is the study of how the brain works, how we make decisions, and what drives our behaviors. If we can understand some of the underlying evidence and ... "One of the things that I find most fascinating about using neuroscience in the [change management] work that I do is that there's a lot of really common misconceptions about neuroscience." Travis Hahler, Google We're Only Human - Episode 94 What is neuroscience and why should we be thinking about it as HR and business leaders? Neuroscience is the study of how the brain works, how we make decisions, and what drives our behaviors.  If we can understand some of the underlying evidence and contributing factors, we can change behaviors of the people we work with. It sounds easier than it is, but using neuroscience principles to guide these changes can lead to powerful outcomes. In today's discussion, Travis Hahler from Google talks with Ben about some of the elements of brain science that fit into change management and behavior modification.  This interview was recorded during the first ever virtual reality conference for HR leaders, the Global HR Summit, in September 2020.  Connect with Travis on LinkedIn: https://www.linkedin.com/in/travisdhahler/ See the show archives and sign up for episode updates "One of the things that I find most fascinating about using neuroscience in the [change management] work that I do is that there's a lot of really common misconceptions about neuroscience." Travis Hahler, Google

We're Only Human - Episode 94

What is neuroscience and why should we be thinking about it as HR and business leaders? Neuroscience is the study of how the brain works, how we make decisions, and what drives our behaviors. 

If we can understand some of the underlying evidence and contributing factors, we can change behaviors of the people we work with. It sounds easier than it is, but using neuroscience principles to guide these changes can lead to powerful outcomes. In today's discussion, Travis Hahler from Google talks with Ben about some of the elements of brain science that fit into change management and behavior modification. 

This interview was recorded during the first ever virtual reality conference for HR leaders, the Global HR Summit, in September 2020. 

Connect with Travis on LinkedIn: https://www.linkedin.com/in/travisdhahler/


]]> 3036 no Groundbreaking Research on Organizational Agility with Oracle on We're Only Human "What we're telling customers is that we can help make work more human. First is really putting empathy at the forefront of the employee experience. It's up to HR to work with leadership and create this human experience." Munjal Munshi, Oracle   We're Only Human - Episode 93 Organizational agility is a critical part of adapting to and overcoming change. What does this mean in the context of the work HR does?  Everything.  Our newest data at Lighthouse Research & Advisory show that 96% of employers that claim to be future-ready also say that their HR technology plays a critical role in enabling that agility at an organizational level. In today's discussion, Ben talks with Munjal Munshi of Oracle to discuss the concept of organizational agility, how HR technology plays a role in that, and the practical lessons and ideas for today's business leaders. One critical part of the talk? How HR and IT can work more closely together to create better relationships and better outcomes.  Check out the free research report: http://oracle.com/goto/lighthouse See the show archives and sign up for episode updates Thu, 17 Sep 2020 15:00:00 -0000 Groundbreaking Research on Organizational Agility with Oracle on We're Only Human full 460 WRKdefined Podcast Network "What we're telling customers is that we can help make work more human. First is really putting empathy at the forefront of the employee experience. It's up to HR to work with leadership and create this human experience." Munjal Munshi, Oracle We're Only Human - Episode 93 Organizational agility is a critical part of adapting to and overcoming change. What does this mean in the context of the work HR does? Everything. Our newest data at Lighthouse Research & Advisory sh... "What we're telling customers is that we can help make work more human. First is really putting empathy at the forefront of the employee experience. It's up to HR to work with leadership and create this human experience." Munjal Munshi, Oracle   We're Only Human - Episode 93 Organizational agility is a critical part of adapting to and overcoming change. What does this mean in the context of the work HR does?  Everything.  Our newest data at Lighthouse Research & Advisory show that 96% of employers that claim to be future-ready also say that their HR technology plays a critical role in enabling that agility at an organizational level. In today's discussion, Ben talks with Munjal Munshi of Oracle to discuss the concept of organizational agility, how HR technology plays a role in that, and the practical lessons and ideas for today's business leaders. One critical part of the talk? How HR and IT can work more closely together to create better relationships and better outcomes.  Check out the free research report: http://oracle.com/goto/lighthouse See the show archives and sign up for episode updates "What we're telling customers is that we can help make work more human. First is really putting empathy at the forefront of the employee experience. It's up to HR to work with leadership and create this human experience." Munjal Munshi, Oracle

 

We're Only Human - Episode 93

Organizational agility is a critical part of adapting to and overcoming change. What does this mean in the context of the work HR does? 

Everything. 

Our newest data at Lighthouse Research & Advisory show that 96% of employers that claim to be future-ready also say that their HR technology plays a critical role in enabling that agility at an organizational level. In today's discussion, Ben talks with Munjal Munshi of Oracle to discuss the concept of organizational agility, how HR technology plays a role in that, and the practical lessons and ideas for today's business leaders.

One critical part of the talk? How HR and IT can work more closely together to create better relationships and better outcomes. 

Check out the free research report: http://oracle.com/goto/lighthouse


]]> 1705 no Identifying the Skills of Enterprise Organizations with Starmind on We're Only Human "At the beginning of my career, HR was looked at as a necessary evil. Now it's completely flipped to where HR is the driving force for how companies grow and expand." Eric Storm, Starmind We're Only Human - Episode 92 Skills are the currency of business. Research shows that in the 1980s, 85%+ of organizational value was in tangible assets (property, facilities, equipment, etc.) Today, that has shrunk to just 15% or less, and the rest of value is in intangible assets (ideas, capabilities, intellectual property, etc.) Skills are a key part of organizational value, but very few companies know the skills inside the business well enough to leverage their value. In this interview with Starmind, Ben digs in with Eric Storm to understand how the firm offers employers a way to identify, understand, and leverage the skills of the workforce.  To learn more about Starmind, visit http://starmind.ai  Also, check out episode 24, which Ben references during the show: https://upstarthr.com/the-secret-to-great-team-performance-may-surprise-you-podcast/  See the show archives and sign up for episode updates Thu, 10 Sep 2020 14:42:14 -0000 Identifying the Skills of Enterprise Organizations with Starmind on We're Only Human full 459 WRKdefined Podcast Network "At the beginning of my career, HR was looked at as a necessary evil. Now it's completely flipped to where HR is the driving force for how companies grow and expand." Eric Storm, Starmind We're Only Human - Episode 92 Skills are the currency of business. Research shows that in the 1980s, 85%+ of organizational value was in tangible assets (property, facilities, equipment, etc.) Today, that has shrunk to just 15% or less, and the rest of value is in intangible assets (ideas, capabilities, inte... "At the beginning of my career, HR was looked at as a necessary evil. Now it's completely flipped to where HR is the driving force for how companies grow and expand." Eric Storm, Starmind We're Only Human - Episode 92 Skills are the currency of business. Research shows that in the 1980s, 85%+ of organizational value was in tangible assets (property, facilities, equipment, etc.) Today, that has shrunk to just 15% or less, and the rest of value is in intangible assets (ideas, capabilities, intellectual property, etc.) Skills are a key part of organizational value, but very few companies know the skills inside the business well enough to leverage their value. In this interview with Starmind, Ben digs in with Eric Storm to understand how the firm offers employers a way to identify, understand, and leverage the skills of the workforce.  To learn more about Starmind, visit http://starmind.ai  Also, check out episode 24, which Ben references during the show: https://upstarthr.com/the-secret-to-great-team-performance-may-surprise-you-podcast/  See the show archives and sign up for episode updates "At the beginning of my career, HR was looked at as a necessary evil. Now it's completely flipped to where HR is the driving force for how companies grow and expand." Eric Storm, Starmind

We're Only Human - Episode 92

Skills are the currency of business. Research shows that in the 1980s, 85%+ of organizational value was in tangible assets (property, facilities, equipment, etc.) Today, that has shrunk to just 15% or less, and the rest of value is in intangible assets (ideas, capabilities, intellectual property, etc.)

Skills are a key part of organizational value, but very few companies know the skills inside the business well enough to leverage their value. In this interview with Starmind, Ben digs in with Eric Storm to understand how the firm offers employers a way to identify, understand, and leverage the skills of the workforce. 

To learn more about Starmind, visit http://starmind.ai 

Also, check out episode 24, which Ben references during the show: https://upstarthr.com/the-secret-to-great-team-performance-may-surprise-you-podcast/ 


]]> 1763 no Blockchain, Skills, and the Future of Work with the Velocity Network Foundation on We're Only Human "We as an industry are driving toward the cliff and the HCM [technology] vendors are competing over who offers better tire pressure." Dror Gurevich, Velocity Network Foundation We're Only Human Podcast Episode 91 How are organizations gathering skill data inside the business? Our research shows that the most common method is also one of the most biased: manager observations. However, Velocity Network Foundation is a nonprofit organization that aims to solve the problem of unverified, unvalidated employee skills through the power of blockchain. Dror and Ben explore what this means for the future of the business world, what it enables organizations to do from a talent perspective, and how trusted career records can change processes like hiring and training forever.  Learn more about Velocity Network Foundation: https://www.velocitynetwork.foundation/ See the show archives and sign up for episode updates Thu, 03 Sep 2020 18:15:10 -0000 Blockchain, Skills, and the Future of Work with the Velocity Network Foundation on We're Only Human full 458 WRKdefined Podcast Network "We as an industry are driving toward the cliff and the HCM [technology] vendors are competing over who offers better tire pressure." Dror Gurevich, Velocity Network Foundation We're Only Human Podcast Episode 91 How are organizations gathering skill data inside the business? Our research shows that the most common method is also one of the most biased: manager observations. However, Velocity Network Foundation is a nonprofit organization that aims to solve the problem of unverified, unv... "We as an industry are driving toward the cliff and the HCM [technology] vendors are competing over who offers better tire pressure." Dror Gurevich, Velocity Network Foundation We're Only Human Podcast Episode 91 How are organizations gathering skill data inside the business? Our research shows that the most common method is also one of the most biased: manager observations. However, Velocity Network Foundation is a nonprofit organization that aims to solve the problem of unverified, unvalidated employee skills through the power of blockchain. Dror and Ben explore what this means for the future of the business world, what it enables organizations to do from a talent perspective, and how trusted career records can change processes like hiring and training forever.  Learn more about Velocity Network Foundation: https://www.velocitynetwork.foundation/ See the show archives and sign up for episode updates "We as an industry are driving toward the cliff and the HCM [technology] vendors are competing over who offers better tire pressure." Dror Gurevich, Velocity Network Foundation

We're Only Human Podcast Episode 91

How are organizations gathering skill data inside the business? Our research shows that the most common method is also one of the most biased: manager observations. However, Velocity Network Foundation is a nonprofit organization that aims to solve the problem of unverified, unvalidated employee skills through the power of blockchain.

Dror and Ben explore what this means for the future of the business world, what it enables organizations to do from a talent perspective, and how trusted career records can change processes like hiring and training forever. 

Learn more about Velocity Network Foundation: https://www.velocitynetwork.foundation/


]]> 2198 no Virtual Open Enrollment and Benefits Communication Strategies on We're Only Human "We need help communicating the benefits we pour our hearts and souls into and making them successful for our employees." Jesse Albro, Flimp Communications We're Only Human Episode 90 Heads up: open enrollment will happen this year. While this seems like the strangest year in, well, forever, it also has some predictable elements to it. That said, how do you plan for a virtual approach to open enrollment? How do you measure the impact of your communications/ How do you support your people as they think more carefully about health and wellness than ever before?  In today's conversation, Ben talks with Jesse Albro from Flimp about these topics and more. Jump in and learn how your company can plan and implement a more virtual and scalable approach to open enrollment.  Learn more about Flimp: http://flimp.net/ See the show archives and sign up for episode updates Fri, 28 Aug 2020 15:40:19 -0000 Virtual Open Enrollment and Benefits Communication Strategies on We're Only Human full 457 WRKdefined Podcast Network "We need help communicating the benefits we pour our hearts and souls into and making them successful for our employees." Jesse Albro, Flimp Communications We're Only Human Episode 90 Heads up: open enrollment will happen this year. While this seems like the strangest year in, well, forever, it also has some predictable elements to it. That said, how do you plan for a virtual approach to open enrollment? How do you measure the impact of your communications/ How do you support your people as t... "We need help communicating the benefits we pour our hearts and souls into and making them successful for our employees." Jesse Albro, Flimp Communications We're Only Human Episode 90 Heads up: open enrollment will happen this year. While this seems like the strangest year in, well, forever, it also has some predictable elements to it. That said, how do you plan for a virtual approach to open enrollment? How do you measure the impact of your communications/ How do you support your people as they think more carefully about health and wellness than ever before?  In today's conversation, Ben talks with Jesse Albro from Flimp about these topics and more. Jump in and learn how your company can plan and implement a more virtual and scalable approach to open enrollment.  Learn more about Flimp: http://flimp.net/ See the show archives and sign up for episode updates "We need help communicating the benefits we pour our hearts and souls into and making them successful for our employees."

Jesse Albro, Flimp Communications

We're Only Human Episode 90

Heads up: open enrollment will happen this year. While this seems like the strangest year in, well, forever, it also has some predictable elements to it. That said, how do you plan for a virtual approach to open enrollment? How do you measure the impact of your communications/ How do you support your people as they think more carefully about health and wellness than ever before? 

In today's conversation, Ben talks with Jesse Albro from Flimp about these topics and more. Jump in and learn how your company can plan and implement a more virtual and scalable approach to open enrollment. 

Learn more about Flimp: http://flimp.net/


]]> 1968 no Combining Learning, Technology, and Culture with Christopher Lind on We're Only Human "For me it's always been about focusing on how we can use technology to transform the way we develop, grow, and care for our employees." Christopher Lind, learning technology leader at GE Healthcare and founder of Learning Sharks We're Only Human episode 89 In today's discussion, host Ben Eubanks digs in with Christopher Lind on how to use technology as a piece of the bigger picture of supporting the workforce from a learning perspective. Discussion topics include knowing the business, what your learning culture looks like, and how to stay current on the technologies that enable better business performance.    Connect with Christopher on LinkedIn: https://www.linkedin.com/in/christopherlind/ Learn about the Learning Health Check Assessment: http://learningsharks.com/ See the show archives and sign up for episode updates Tue, 18 Aug 2020 14:00:00 -0000 Combining Learning, Technology, and Culture with Christopher Lind on We're Only Human full 456 WRKdefined Podcast Network "For me it's always been about focusing on how we can use technology to transform the way we develop, grow, and care for our employees." Christopher Lind, learning technology leader at GE Healthcare and founder of Learning Sharks We're Only Human episode 89 In today's discussion, host Ben Eubanks digs in with Christopher Lind on how to use technology as a piece of the bigger picture of supporting the workforce from a learning perspective. Discussion topics include knowing the business, what y... "For me it's always been about focusing on how we can use technology to transform the way we develop, grow, and care for our employees." Christopher Lind, learning technology leader at GE Healthcare and founder of Learning Sharks We're Only Human episode 89 In today's discussion, host Ben Eubanks digs in with Christopher Lind on how to use technology as a piece of the bigger picture of supporting the workforce from a learning perspective. Discussion topics include knowing the business, what your learning culture looks like, and how to stay current on the technologies that enable better business performance.    Connect with Christopher on LinkedIn: https://www.linkedin.com/in/christopherlind/ Learn about the Learning Health Check Assessment: http://learningsharks.com/ See the show archives and sign up for episode updates "For me it's always been about focusing on how we can use technology to transform the way we develop, grow, and care for our employees." Christopher Lind, learning technology leader at GE Healthcare and founder of Learning Sharks

We're Only Human episode 89

In today's discussion, host Ben Eubanks digs in with Christopher Lind on how to use technology as a piece of the bigger picture of supporting the workforce from a learning perspective. Discussion topics include knowing the business, what your learning culture looks like, and how to stay current on the technologies that enable better business performance. 

 

Connect with Christopher on LinkedIn: https://www.linkedin.com/in/christopherlind/

Learn about the Learning Health Check Assessment: http://learningsharks.com/


]]> 1693 no Compassion and Connection: Keys to a Better 2020 on We're Only Human "This year has really redefined what compassion means to me. The need to have compassion for others, whether it's wearing a mask for those at high risk when I'm going into a store or what role I can personally play in social injustice, it really is all just coming back to compassion." Lesley Lyons, PeopleStrategy We're Only Human - Episode 88 In this conversation Ben interviews Lesley Lyons, a marketing executive with PeopleStrategy, to talk about the themes of connection and compassion and how they play a part in helping each of us support each other during challenging times. Lesley also announces the new Antiracism Forum, a free event for business leaders to get expert insights on how to build antiracist cultures.  https://www.peoplestrategy.com/AntiracismForum Connect with Lesley: lesley.lyons@peoplestrategy.com  See the show archives and sign up for episode updates Thu, 06 Aug 2020 13:17:00 -0000 Compassion and Connection: Keys to a Better 2020 on We're Only Human full 455 WRKdefined Podcast Network "This year has really redefined what compassion means to me. The need to have compassion for others, whether it's wearing a mask for those at high risk when I'm going into a store or what role I can personally play in social injustice, it really is all just coming back to compassion." Lesley Lyons, PeopleStrategy We're Only Human - Episode 88 In this conversation Ben interviews Lesley Lyons, a marketing executive with PeopleStrategy, to talk about the themes of connection and compassion and h... "This year has really redefined what compassion means to me. The need to have compassion for others, whether it's wearing a mask for those at high risk when I'm going into a store or what role I can personally play in social injustice, it really is all just coming back to compassion." Lesley Lyons, PeopleStrategy We're Only Human - Episode 88 In this conversation Ben interviews Lesley Lyons, a marketing executive with PeopleStrategy, to talk about the themes of connection and compassion and how they play a part in helping each of us support each other during challenging times. Lesley also announces the new Antiracism Forum, a free event for business leaders to get expert insights on how to build antiracist cultures.  https://www.peoplestrategy.com/AntiracismForum Connect with Lesley: lesley.lyons@peoplestrategy.com  See the show archives and sign up for episode updates "This year has really redefined what compassion means to me. The need to have compassion for others, whether it's wearing a mask for those at high risk when I'm going into a store or what role I can personally play in social injustice, it really is all just coming back to compassion."

Lesley Lyons, PeopleStrategy

We're Only Human - Episode 88

In this conversation Ben interviews Lesley Lyons, a marketing executive with PeopleStrategy, to talk about the themes of connection and compassion and how they play a part in helping each of us support each other during challenging times. Lesley also announces the new Antiracism Forum, a free event for business leaders to get expert insights on how to build antiracist cultures. 

https://www.peoplestrategy.com/AntiracismForum

Connect with Lesley: lesley.lyons@peoplestrategy.com 


]]> 2016 no We're Only Human 87: This Company Screens Thousands of Candidates to Improve Inclusive Hiring Outcomes "That hiring maanger still has a view of the candidate's abilities and skills without being exposed to their race, gender, or ethnicity." Scot Sessions, Talvista   Did you know that there are nearly 200 cognitive biases that affect our decisions every day? While a decision about where to eat or what to wear is unlikely to have negative consequences, making a biased choice in hiring can lead to negative outcomes for people of color, women, and other minorities.    In this conversation, Ben speaks with Scot Sessions and Elaine Orler from the Talvista team to understand how technology can help minimize hiring biases and lead to better, more equitable outcomes. They discuss resume blinding and how it works and other practical advice for employers looking to hire more inclusively.    Connect with the Talvista team: talvista.com On Twitter: @scotsessions @elaineorler    To get the HR Summer School on demand replay with five separate sessions on inclusion and equity at work,visit https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand and use promo code "onlyhuman" at checkout for 20% off for being a podcast listener! See the show archives and sign up for episode updates Wed, 22 Jul 2020 18:23:33 -0000 We're Only Human 87: This Company Screens Thousands of Candidates to Improve Inclusive Hiring Outcomes full 454 WRKdefined Podcast Network "That hiring maanger still has a view of the candidate's abilities and skills without being exposed to their race, gender, or ethnicity." Scot Sessions, Talvista Did you know that there are nearly 200 cognitive biases that affect our decisions every day? While a decision about where to eat or what to wear is unlikely to have negative consequences, making a biased choice in hiring can lead to negative outcomes for people of color, women, and other minorities. In this conver... "That hiring maanger still has a view of the candidate's abilities and skills without being exposed to their race, gender, or ethnicity." Scot Sessions, Talvista   Did you know that there are nearly 200 cognitive biases that affect our decisions every day? While a decision about where to eat or what to wear is unlikely to have negative consequences, making a biased choice in hiring can lead to negative outcomes for people of color, women, and other minorities.    In this conversation, Ben speaks with Scot Sessions and Elaine Orler from the Talvista team to understand how technology can help minimize hiring biases and lead to better, more equitable outcomes. They discuss resume blinding and how it works and other practical advice for employers looking to hire more inclusively.    Connect with the Talvista team: talvista.com On Twitter: @scotsessions @elaineorler    To get the HR Summer School on demand replay with five separate sessions on inclusion and equity at work,visit https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand and use promo code "onlyhuman" at checkout for 20% off for being a podcast listener! See the show archives and sign up for episode updates "That hiring maanger still has a view of the candidate's abilities and skills without being exposed to their race, gender, or ethnicity." Scot Sessions, Talvista

 

Did you know that there are nearly 200 cognitive biases that affect our decisions every day? While a decision about where to eat or what to wear is unlikely to have negative consequences, making a biased choice in hiring can lead to negative outcomes for people of color, women, and other minorities. 

 

In this conversation, Ben speaks with Scot Sessions and Elaine Orler from the Talvista team to understand how technology can help minimize hiring biases and lead to better, more equitable outcomes. They discuss resume blinding and how it works and other practical advice for employers looking to hire more inclusively. 

 

Connect with the Talvista team: talvista.com

On Twitter: @scotsessions @elaineorler 

 

To get the HR Summer School on demand replay with five separate sessions on inclusion and equity at work,visit https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand and use promo code "onlyhuman" at checkout for 20% off for being a podcast listener!


]]> 2159 no We're Only Human 86: Working on the HR Tasks that Matter with Amit Parmar "What really excites someone to join a company? Why do they stay at the company? Every person you talk to has a different story." Amit Pamar, HR executive at Unisys This conversation happened at IAMPHENOM, one of the last live events prior to the COVID-19 shutdown.  In today's episode, Ben interviews Amit Parmar, an HR executive at Unisys, a technology firm with 20,000+ employees. Ben and Amit talk about talent, AI, analytics, digital transformation, and more. The discussion digs into why it doesn't matter if chatbots are AI or not, how personalization creates better experiences for the workforce, and how we can automate the "grunt work" of HR and focus on the strategic work we need to be doing.  To connect with Amit: https://www.linkedin.com/in/parmar79/ To get the HR Summer School replay: Visit https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand and use promo code "onlyhuman" at checkout for 20% off for being a podcast listener See the show archives and sign up for episode updates Wed, 15 Jul 2020 13:30:46 -0000 We're Only Human 86: Working on the HR Tasks that Matter with Amit Parmar full 451 WRKdefined Podcast Network "What really excites someone to join a company? Why do they stay at the company? Every person you talk to has a different story." Amit Pamar, HR executive at Unisys This conversation happened at IAMPHENOM, one of the last live events prior to the COVID-19 shutdown. In today's episode, Ben interviews Amit Parmar, an HR executive at Unisys, a technology firm with 20,000+ employees. Ben and Amit talk about talent, AI, analytics, digital transformation, and more. The discussion digs in... "What really excites someone to join a company? Why do they stay at the company? Every person you talk to has a different story." Amit Pamar, HR executive at Unisys This conversation happened at IAMPHENOM, one of the last live events prior to the COVID-19 shutdown.  In today's episode, Ben interviews Amit Parmar, an HR executive at Unisys, a technology firm with 20,000+ employees. Ben and Amit talk about talent, AI, analytics, digital transformation, and more. The discussion digs into why it doesn't matter if chatbots are AI or not, how personalization creates better experiences for the workforce, and how we can automate the "grunt work" of HR and focus on the strategic work we need to be doing.  To connect with Amit: https://www.linkedin.com/in/parmar79/ To get the HR Summer School replay: Visit https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand and use promo code "onlyhuman" at checkout for 20% off for being a podcast listener See the show archives and sign up for episode updates "What really excites someone to join a company? Why do they stay at the company? Every person you talk to has a different story." Amit Pamar, HR executive at Unisys

This conversation happened at IAMPHENOM, one of the last live events prior to the COVID-19 shutdown. 

In today's episode, Ben interviews Amit Parmar, an HR executive at Unisys, a technology firm with 20,000+ employees. Ben and Amit talk about talent, AI, analytics, digital transformation, and more. The discussion digs into why it doesn't matter if chatbots are AI or not, how personalization creates better experiences for the workforce, and how we can automate the "grunt work" of HR and focus on the strategic work we need to be doing. 

To connect with Amit: https://www.linkedin.com/in/parmar79/

To get the HR Summer School replay:

Visit https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand and use promo code "onlyhuman" at checkout for 20% off for being a podcast listener


]]> 1108 no WOH 85: Stop Apologizing for Being in HR "We need to own what we do. We've been apologizing and apologetic for being in HR instead of owning what we do. Every other profession says, I'm a salesperson, I'm a finance person. I'm a marketer. We go, I'm sorry. I'm in HR." Steve Browne In this conversation, a replay from the most popular session at HR Summer School 2020, Ben talks with Steve Browne, the most connected person in HR, about how to be an intentional connector, how to add value to relationships, and why HR is an essentially human profession.  If you enjoy the talk with Steve, his new book HR Rising is now available!  You can also see the full video replay in addition to the 50+ other speakers on HR Summer School On Demand at HumanResourcesAcademy.org here: https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand See the show archives and sign up for episode updates Wed, 08 Jul 2020 20:34:40 -0000 WOH 85: Stop Apologizing for Being in HR full 450 WRKdefined Podcast Network "We need to own what we do. We've been apologizing and apologetic for being in HR instead of owning what we do. Every other profession says, I'm a salesperson, I'm a finance person. I'm a marketer. We go, I'm sorry. I'm in HR." Steve Browne In this conversation, a replay from the most popular session at HR Summer School 2020, Ben talks with Steve Browne, the most connected person in HR, about how to be an intentional connector, how to add value to relationships, and why HR is an essentia... "We need to own what we do. We've been apologizing and apologetic for being in HR instead of owning what we do. Every other profession says, I'm a salesperson, I'm a finance person. I'm a marketer. We go, I'm sorry. I'm in HR." Steve Browne In this conversation, a replay from the most popular session at HR Summer School 2020, Ben talks with Steve Browne, the most connected person in HR, about how to be an intentional connector, how to add value to relationships, and why HR is an essentially human profession.  If you enjoy the talk with Steve, his new book HR Rising is now available!  You can also see the full video replay in addition to the 50+ other speakers on HR Summer School On Demand at HumanResourcesAcademy.org here: https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand See the show archives and sign up for episode updates "We need to own what we do. We've been apologizing and apologetic for being in HR instead of owning what we do. Every other profession says, I'm a salesperson, I'm a finance person. I'm a marketer. We go, I'm sorry. I'm in HR." Steve Browne

In this conversation, a replay from the most popular session at HR Summer School 2020, Ben talks with Steve Browne, the most connected person in HR, about how to be an intentional connector, how to add value to relationships, and why HR is an essentially human profession. 

If you enjoy the talk with Steve, his new book HR Rising is now available! 

You can also see the full video replay in addition to the 50+ other speakers on HR Summer School On Demand at HumanResourcesAcademy.org here: https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand


]]> 1368 no We're Only Human 84: Job Seeker Nation Report Shows Anxiety and Opportunity "And then the other piece of it was just the fear of losing a job increased dramatically... So the top line headline was one of anxiety in the marketplace." Jeff Rohrs, Jobvite In recent months things have turned upside down not just for many employers but for job seekers as well. In this episode Ben talks with Jeff Rohrs of Jobvite to discuss the company's annual Job Seeker Nation study and the key findings that HR and talent leaders need to know, from how job seekers feel right now to what place internal hiring and mobility practices have in the recruiting process (hint: they are the #1 thing candidates are looking for).  Learn more at: https://www.jobvite.com/lp/2020-job-seeker-nation-report/ See the show archives and sign up for episode updates Wed, 01 Jul 2020 12:50:05 -0000 We're Only Human 84: Job Seeker Nation Report Shows Anxiety and Opportunity full 449 WRKdefined Podcast Network "And then the other piece of it was just the fear of losing a job increased dramatically... So the top line headline was one of anxiety in the marketplace." Jeff Rohrs, Jobvite In recent months things have turned upside down not just for many employers but for job seekers as well. In this episode Ben talks with Jeff Rohrs of Jobvite to discuss the company's annual Job Seeker Nation study and the key findings that HR and talent leaders need to know, from how job seekers feel right now to what ... "And then the other piece of it was just the fear of losing a job increased dramatically... So the top line headline was one of anxiety in the marketplace." Jeff Rohrs, Jobvite In recent months things have turned upside down not just for many employers but for job seekers as well. In this episode Ben talks with Jeff Rohrs of Jobvite to discuss the company's annual Job Seeker Nation study and the key findings that HR and talent leaders need to know, from how job seekers feel right now to what place internal hiring and mobility practices have in the recruiting process (hint: they are the #1 thing candidates are looking for).  Learn more at: https://www.jobvite.com/lp/2020-job-seeker-nation-report/ See the show archives and sign up for episode updates "And then the other piece of it was just the fear of losing a job increased dramatically... So the top line headline was one of anxiety in the marketplace."

Jeff Rohrs, Jobvite

In recent months things have turned upside down not just for many employers but for job seekers as well. In this episode Ben talks with Jeff Rohrs of Jobvite to discuss the company's annual Job Seeker Nation study and the key findings that HR and talent leaders need to know, from how job seekers feel right now to what place internal hiring and mobility practices have in the recruiting process (hint: they are the #1 thing candidates are looking for). 

Learn more at: https://www.jobvite.com/lp/2020-job-seeker-nation-report/


]]> 1775 no WOH 83: Balancing Candidate Experience and Objective Hiring with AI "The assessment traditionally has seemed a bit disconnected from the job role. This can come across as friction. You've worked hard to find a candidate and you want them to join--this can seem disjointed." Jora Gill, SHL Hiring is a balancing act. We want to drive candidates into the funnel, create positive experiences, and bring the best candidates into the organization, but we also need data to help make the right choice. While AI has been challenged for its impact on hiring, new evidence shows that it can help to minimize erroneous decisions. In this conversation, Ben talks with Jora Gill from SHL about how assessments can be blended into the hiring process for better, more objective decision-making without sacrificing candidate experience.  Learn more about SHL at http://shl.com  See the show archives and sign up for episode updates Fri, 19 Jun 2020 11:56:32 -0000 WOH 83: Balancing Candidate Experience and Objective Hiring with AI full 448 WRKdefined Podcast Network "The assessment traditionally has seemed a bit disconnected from the job role. This can come across as friction. You've worked hard to find a candidate and you want them to join--this can seem disjointed." Jora Gill, SHL Hiring is a balancing act. We want to drive candidates into the funnel, create positive experiences, and bring the best candidates into the organization, but we also need data to help make the right choice. While AI has been challenged for its impact on hiring, new evidence s... "The assessment traditionally has seemed a bit disconnected from the job role. This can come across as friction. You've worked hard to find a candidate and you want them to join--this can seem disjointed." Jora Gill, SHL Hiring is a balancing act. We want to drive candidates into the funnel, create positive experiences, and bring the best candidates into the organization, but we also need data to help make the right choice. While AI has been challenged for its impact on hiring, new evidence shows that it can help to minimize erroneous decisions. In this conversation, Ben talks with Jora Gill from SHL about how assessments can be blended into the hiring process for better, more objective decision-making without sacrificing candidate experience.  Learn more about SHL at http://shl.com  See the show archives and sign up for episode updates "The assessment traditionally has seemed a bit disconnected from the job role. This can come across as friction. You've worked hard to find a candidate and you want them to join--this can seem disjointed."

Jora Gill, SHL

Hiring is a balancing act. We want to drive candidates into the funnel, create positive experiences, and bring the best candidates into the organization, but we also need data to help make the right choice. While AI has been challenged for its impact on hiring, new evidence shows that it can help to minimize erroneous decisions. In this conversation, Ben talks with Jora Gill from SHL about how assessments can be blended into the hiring process for better, more objective decision-making without sacrificing candidate experience. 

Learn more about SHL at http://shl.com 


]]> 1672 no WOH 82: Hiring for Neurodiversity - A Case Study "We are wasting talent. We can't afford as a nation, as a society, to waste talent."   Brenda Weitzberg, Founder and Executive Director of Aspiritech When we talk about diversity in the workplace, we often overlook the concept of neurodiversity, which encompasses the broad range of intellectual capabilities that individuals have. In today's episode, Ben interviews Brenda Weitzberg about her company, Aspiritech, and how it is able to hire individuals on the autism spectrum for specific tasks that suit the unique strengths of individuals with autism. The capabilities of each person, regardless of the color of their skin, their gender, or their mental clarity, are unique. As Brenda says in the interview, "When you've seen one person with autism, you've just seen one person. You haven't seen them all." Let's learn more about how to open up opportunities for those that are neurodiverse. Learn more at aspiritech.org See the show archives and sign up for episode updates Wed, 10 Jun 2020 19:02:18 -0000 WOH 82: Hiring for Neurodiversity - A Case Study full 447 WRKdefined Podcast Network "We are wasting talent. We can't afford as a nation, as a society, to waste talent." Brenda Weitzberg, Founder and Executive Director of Aspiritech When we talk about diversity in the workplace, we often overlook the concept of neurodiversity, which encompasses the broad range of intellectual capabilities that individuals have. In today's episode, Ben interviews Brenda Weitzberg about her company, Aspiritech, and how it is able to hire individuals on the autism spectrum for specif... "We are wasting talent. We can't afford as a nation, as a society, to waste talent."   Brenda Weitzberg, Founder and Executive Director of Aspiritech When we talk about diversity in the workplace, we often overlook the concept of neurodiversity, which encompasses the broad range of intellectual capabilities that individuals have. In today's episode, Ben interviews Brenda Weitzberg about her company, Aspiritech, and how it is able to hire individuals on the autism spectrum for specific tasks that suit the unique strengths of individuals with autism. The capabilities of each person, regardless of the color of their skin, their gender, or their mental clarity, are unique. As Brenda says in the interview, "When you've seen one person with autism, you've just seen one person. You haven't seen them all." Let's learn more about how to open up opportunities for those that are neurodiverse. Learn more at aspiritech.org See the show archives and sign up for episode updates "We are wasting talent. We can't afford as a nation, as a society, to waste talent." 

 Brenda Weitzberg, Founder and Executive Director of Aspiritech

When we talk about diversity in the workplace, we often overlook the concept of neurodiversity, which encompasses the broad range of intellectual capabilities that individuals have. In today's episode, Ben interviews Brenda Weitzberg about her company, Aspiritech, and how it is able to hire individuals on the autism spectrum for specific tasks that suit the unique strengths of individuals with autism.

The capabilities of each person, regardless of the color of their skin, their gender, or their mental clarity, are unique. As Brenda says in the interview, "When you've seen one person with autism, you've just seen one person. You haven't seen them all." Let's learn more about how to open up opportunities for those that are neurodiverse.

Learn more at aspiritech.org


]]> 1764 no 81: Rethinking Work, Productivity, and Engagement in the Modern Workplace "People don't want flexibility. they want complete control over their time." Today, we keep hearing that flexible work is the way to go. People want it. They crave it.  Yet in today's episode of We're Only Human, Ben talks with Jody Thompson, creator of the ROWE movement. ROWE stands for "results only work environment," and it has been around for some time (the first book, Why Work Sucks, was published in 2008).  Today the workplace looks different than it did then, but according to Thompson, employers are still chasing the wrong things. We're looking at when work gets done and where work gets done, but we're not focusing enough on the what in terms of results.  That lack of focus on the right things sometimes forces our people to fight for control over their work. How? By looking for workarounds, playing the "I'm busy" game, arriving early or staying late, and more. Instead of looking at managers as controlling figures, we should look at them as performance coaches. Expect to explore all of this and more in today's conversation. Enjoy! Learn more about Jody and ROWE at: https://www.gorowe.com/resource-library See the show archives and sign up for episode updates Tue, 21 Apr 2020 11:48:19 -0000 81: Rethinking Work, Productivity, and Engagement in the Modern Workplace full 446 WRKdefined Podcast Network "People don't want flexibility. they want complete control over their time." Today, we keep hearing that flexible work is the way to go. People want it. They crave it. Yet in today's episode of We're Only Human, Ben talks with Jody Thompson, creator of the ROWE movement. ROWE stands for "results only work environment," and it has been around for some time (the first book, Why Work Sucks, was published in 2008). Today the workplace looks different than it did then, but according to... "People don't want flexibility. they want complete control over their time." Today, we keep hearing that flexible work is the way to go. People want it. They crave it.  Yet in today's episode of We're Only Human, Ben talks with Jody Thompson, creator of the ROWE movement. ROWE stands for "results only work environment," and it has been around for some time (the first book, Why Work Sucks, was published in 2008).  Today the workplace looks different than it did then, but according to Thompson, employers are still chasing the wrong things. We're looking at when work gets done and where work gets done, but we're not focusing enough on the what in terms of results.  That lack of focus on the right things sometimes forces our people to fight for control over their work. How? By looking for workarounds, playing the "I'm busy" game, arriving early or staying late, and more. Instead of looking at managers as controlling figures, we should look at them as performance coaches. Expect to explore all of this and more in today's conversation. Enjoy! Learn more about Jody and ROWE at: https://www.gorowe.com/resource-library See the show archives and sign up for episode updates "People don't want flexibility. they want complete control over their time."

Today, we keep hearing that flexible work is the way to go. People want it. They crave it. 

Yet in today's episode of We're Only Human, Ben talks with Jody Thompson, creator of the ROWE movement. ROWE stands for "results only work environment," and it has been around for some time (the first book, Why Work Sucks, was published in 2008). 

Today the workplace looks different than it did then, but according to Thompson, employers are still chasing the wrong things. We're looking at when work gets done and where work gets done, but we're not focusing enough on the what in terms of results. 

That lack of focus on the right things sometimes forces our people to fight for control over their work. How? By looking for workarounds, playing the "I'm busy" game, arriving early or staying late, and more. Instead of looking at managers as controlling figures, we should look at them as performance coaches. Expect to explore all of this and more in today's conversation. Enjoy!

Learn more about Jody and ROWE at: https://www.gorowe.com/resource-library


]]> 1540 no WOH 80: 11+ Ideas to Engage and Support Your Remote Teams In recent weeks the podcast has covered critical topics like the Families First Coronavirus Response Act and how HR technology providers are supporting businesses during this time. Today, we're going to take a step toward engaging those workers that are working remotely, many of them doing so for the first time.  In this solo episode, Ben covers 11+ ways HR leaders and line managers can support and engage their workers, from simple concepts like one on one's to more complex ideas for how to run company all hands briefings. Working remotely may be a challenge right now, but for those workers that enjoy the experience and want to remain remote after the COVID-19 scare is over, managers will need new tools and ideas to help them support workers they can't see on a daily basis.  If you have your own ideas to add to the list, please send them to ben@upstarthr.com and we'll add them to the show notes here. Thanks! See the show archives and sign up for episode updates Mon, 13 Apr 2020 15:23:44 -0000 WOH 80: 11+ Ideas to Engage and Support Your Remote Teams full 445 WRKdefined Podcast Network In recent weeks the podcast has covered critical topics like the Families First Coronavirus Response Act and how HR technology providers are supporting businesses during this time. Today, we're going to take a step toward engaging those workers that are working remotely, many of them doing so for the first time. In this solo episode, Ben covers 11+ ways HR leaders and line managers can support and engage their workers, from simple concepts like one on one's to more complex ideas for how... In recent weeks the podcast has covered critical topics like the Families First Coronavirus Response Act and how HR technology providers are supporting businesses during this time. Today, we're going to take a step toward engaging those workers that are working remotely, many of them doing so for the first time.  In this solo episode, Ben covers 11+ ways HR leaders and line managers can support and engage their workers, from simple concepts like one on one's to more complex ideas for how to run company all hands briefings. Working remotely may be a challenge right now, but for those workers that enjoy the experience and want to remain remote after the COVID-19 scare is over, managers will need new tools and ideas to help them support workers they can't see on a daily basis.  If you have your own ideas to add to the list, please send them to ben@upstarthr.com and we'll add them to the show notes here. Thanks! See the show archives and sign up for episode updates In recent weeks the podcast has covered critical topics like the Families First Coronavirus Response Act and how HR technology providers are supporting businesses during this time. Today, we're going to take a step toward engaging those workers that are working remotely, many of them doing so for the first time. 

In this solo episode, Ben covers 11+ ways HR leaders and line managers can support and engage their workers, from simple concepts like one on one's to more complex ideas for how to run company all hands briefings. Working remotely may be a challenge right now, but for those workers that enjoy the experience and want to remain remote after the COVID-19 scare is over, managers will need new tools and ideas to help them support workers they can't see on a daily basis. 

If you have your own ideas to add to the list, please send them to ben@upstarthr.com and we'll add them to the show notes here. Thanks!


]]> 1527 no WOH 79: How Employers Are Responding to Shutdowns, Quarantines, and Coronavirus "As the head of HR, I'm now suddenly expected to be a doctor, virologist, and epidemiologist."  That quote came from a discussion with an HR leader in the last few days, and it clearly outlines what many companies are going through right now. In today's conversation, Ben talks with Brett Meager of Paycor to learn how employers are responding to the dynamic situations happening across the country as well as how the company is supporting its small and mid-size clients in the middle of the chaos. Brett talks about how the firm is helping to keep people informed on legislation and other details as they arise (see the links in the show notes below for more on that). The best thing we can all do right now is share positive, helpful resources and information with each other, so if you would be willing to share this episode with a friend or colleague as a way of making work better and safer, I would greatly appreciate it.    For pandemic preparedness plans, advice, resources, webinar and communication templates check out the Paycor Coronavirus Support Center for SMB Leaders. Paycor posts on Twitter and LinkedIn daily with our latest COVID19 resources, we encourage you to follow along! Brett also shared a few tips on Working From Home with Kids: https://www.paycor.com/resource-center/how-to-work-from-home-with-kids See the show archives and sign up for episode updates Mon, 06 Apr 2020 15:08:33 -0000 WOH 79: How Employers Are Responding to Shutdowns, Quarantines, and Coronavirus full 444 WRKdefined Podcast Network "As the head of HR, I'm now suddenly expected to be a doctor, virologist, and epidemiologist." That quote came from a discussion with an HR leader in the last few days, and it clearly outlines what many companies are going through right now. In today's conversation, Ben talks with Brett Meager of Paycor to learn how employers are responding to the dynamic situations happening across the country as well as how the company is supporting its small and mid-size clients in the middle of the ... "As the head of HR, I'm now suddenly expected to be a doctor, virologist, and epidemiologist."  That quote came from a discussion with an HR leader in the last few days, and it clearly outlines what many companies are going through right now. In today's conversation, Ben talks with Brett Meager of Paycor to learn how employers are responding to the dynamic situations happening across the country as well as how the company is supporting its small and mid-size clients in the middle of the chaos. Brett talks about how the firm is helping to keep people informed on legislation and other details as they arise (see the links in the show notes below for more on that). The best thing we can all do right now is share positive, helpful resources and information with each other, so if you would be willing to share this episode with a friend or colleague as a way of making work better and safer, I would greatly appreciate it.    For pandemic preparedness plans, advice, resources, webinar and communication templates check out the Paycor Coronavirus Support Center for SMB Leaders. Paycor posts on Twitter and LinkedIn daily with our latest COVID19 resources, we encourage you to follow along! Brett also shared a few tips on Working From Home with Kids: https://www.paycor.com/resource-center/how-to-work-from-home-with-kids See the show archives and sign up for episode updates "As the head of HR, I'm now suddenly expected to be a doctor, virologist, and epidemiologist." 

That quote came from a discussion with an HR leader in the last few days, and it clearly outlines what many companies are going through right now. In today's conversation, Ben talks with Brett Meager of Paycor to learn how employers are responding to the dynamic situations happening across the country as well as how the company is supporting its small and mid-size clients in the middle of the chaos. Brett talks about how the firm is helping to keep people informed on legislation and other details as they arise (see the links in the show notes below for more on that).

The best thing we can all do right now is share positive, helpful resources and information with each other, so if you would be willing to share this episode with a friend or colleague as a way of making work better and safer, I would greatly appreciate it. 

 

For pandemic preparedness plans, advice, resources, webinar and communication templates check out the Paycor Coronavirus Support Center for SMB Leaders. Paycor posts on Twitter and LinkedIn daily with our latest COVID19 resources, we encourage you to follow along!

Brett also shared a few tips on Working From Home with Kids: https://www.paycor.com/resource-center/how-to-work-from-home-with-kids


]]> 1989 no WOH 78: Families First Coronavirus Response Act - What Employers Need to Know "Here's my general advice for businesses--don't be afraid to get help." In recent weeks a flurry of legislative activity has led to numerous laws to help employers and businesses dealing with the COVID-19 outbreak, and the Families First Coronavirus Response Act is a big part of the activity. What does this law mean for employers, and how does it benefit them? What other considerations should employers think through as they support their workforces during this pandemic?  In this episode, Ben talks with Eric Meyer, Partner at FisherBroyles, LLP, about how employers should be responding to the current environment and what the law means for them.  Connect with Eric: https://www.linkedin.com/in/emeyer/ Follow Eric's blog: https://www.theemployerhandbook.com/   List of HR Tech companies offering free software and/or support: https://lhra.io/blog/hrtech-companies-offering-free-resources-information-covid-19-crisis/    Ben's personal piece on how to respond to the crisis: https://upstarthr.com/rising-up-to-embrace-our-humanity/ See the show archives and sign up for episode updates Mon, 30 Mar 2020 13:06:37 -0000 WOH 78: Families First Coronavirus Response Act - What Employers Need to Know full 443 WRKdefined Podcast Network "Here's my general advice for businesses--don't be afraid to get help." In recent weeks a flurry of legislative activity has led to numerous laws to help employers and businesses dealing with the COVID-19 outbreak, and the Families First Coronavirus Response Act is a big part of the activity. What does this law mean for employers, and how does it benefit them? What other considerations should employers think through as they support their workforces during this pandemic? In this episode,... "Here's my general advice for businesses--don't be afraid to get help." In recent weeks a flurry of legislative activity has led to numerous laws to help employers and businesses dealing with the COVID-19 outbreak, and the Families First Coronavirus Response Act is a big part of the activity. What does this law mean for employers, and how does it benefit them? What other considerations should employers think through as they support their workforces during this pandemic?  In this episode, Ben talks with Eric Meyer, Partner at FisherBroyles, LLP, about how employers should be responding to the current environment and what the law means for them.  Connect with Eric: https://www.linkedin.com/in/emeyer/ Follow Eric's blog: https://www.theemployerhandbook.com/   List of HR Tech companies offering free software and/or support: https://lhra.io/blog/hrtech-companies-offering-free-resources-information-covid-19-crisis/    Ben's personal piece on how to respond to the crisis: https://upstarthr.com/rising-up-to-embrace-our-humanity/ See the show archives and sign up for episode updates "Here's my general advice for businesses--don't be afraid to get help."

In recent weeks a flurry of legislative activity has led to numerous laws to help employers and businesses dealing with the COVID-19 outbreak, and the Families First Coronavirus Response Act is a big part of the activity. What does this law mean for employers, and how does it benefit them? What other considerations should employers think through as they support their workforces during this pandemic? 

In this episode, Ben talks with Eric Meyer, Partner at FisherBroyles, LLP, about how employers should be responding to the current environment and what the law means for them. 

Connect with Eric: https://www.linkedin.com/in/emeyer/

Follow Eric's blog: https://www.theemployerhandbook.com/

 

List of HR Tech companies offering free software and/or support: https://lhra.io/blog/hrtech-companies-offering-free-resources-information-covid-19-crisis/ 

 

Ben's personal piece on how to respond to the crisis: https://upstarthr.com/rising-up-to-embrace-our-humanity/


]]> 1398 no WOH 77: Implementing the Agile Talent Acquisition Methodology at BBVA Agile talent acquisition? What's that?  Many of the talent leaders we encounter have heard of agile as it pertains to the software development industry, but what lessons does this methodology have for today's talent leaders?  Agile, at its core, is about prioritizing (ruthlessly) on the things that need to get done. In agile talent acquisition, managers hold more power to set priorities. At the same time, recruiters and talent advisors get the benefit of clearer communication, a framework that sets them up for success, and a true partnership with their customers (the hiring managers in the organization).  In today's discussion, Ben talks with Trent Cotton, a key figure in the implementation of agile talent acquisition methods at BBVA, a global financial firm with more than 10,000 North American employees and a global workforce of over 100,000. Cotton explains how the process works, what benefits BBVA has seen from the approach, and offers specific advice for how to make it a reality in any organization.  If you'd like to connect with Trent, you can find him on LinkedIn: https://www.linkedin.com/in/trentcotton If you found this episode valuable, you might also enjoy episode 58, which was an intriguing conversation with Paul Shane about how Northwestern Mutual created its hiring playbook: https://upstarthr.com/were-only-human-58-open-sourcing-the-recruiting-playbook-from-northwestern-mutual/ This is somewhat like our conversation with the H&R Block head of TA on episode 25: https://beneubanks.podbean.com/e/were-only-human-25-how-to-forecast-hiring-needs-and-lead-a-recruiting-team/ See the show archives and sign up for episode updates Thu, 12 Mar 2020 13:30:00 -0000 WOH 77: Implementing the Agile Talent Acquisition Methodology at BBVA full 442 WRKdefined Podcast Network Agile talent acquisition? What's that? Many of the talent leaders we encounter have heard of agile as it pertains to the software development industry, but what lessons does this methodology have for today's talent leaders? Agile, at its core, is about prioritizing (ruthlessly) on the things that need to get done. In agile talent acquisition, managers hold more power to set priorities. At the same time, recruiters and talent advisors get the benefit of clearer communication, a fra... Agile talent acquisition? What's that?  Many of the talent leaders we encounter have heard of agile as it pertains to the software development industry, but what lessons does this methodology have for today's talent leaders?  Agile, at its core, is about prioritizing (ruthlessly) on the things that need to get done. In agile talent acquisition, managers hold more power to set priorities. At the same time, recruiters and talent advisors get the benefit of clearer communication, a framework that sets them up for success, and a true partnership with their customers (the hiring managers in the organization).  In today's discussion, Ben talks with Trent Cotton, a key figure in the implementation of agile talent acquisition methods at BBVA, a global financial firm with more than 10,000 North American employees and a global workforce of over 100,000. Cotton explains how the process works, what benefits BBVA has seen from the approach, and offers specific advice for how to make it a reality in any organization.  If you'd like to connect with Trent, you can find him on LinkedIn: https://www.linkedin.com/in/trentcotton If you found this episode valuable, you might also enjoy episode 58, which was an intriguing conversation with Paul Shane about how Northwestern Mutual created its hiring playbook: https://upstarthr.com/were-only-human-58-open-sourcing-the-recruiting-playbook-from-northwestern-mutual/ This is somewhat like our conversation with the H&R Block head of TA on episode 25: https://beneubanks.podbean.com/e/were-only-human-25-how-to-forecast-hiring-needs-and-lead-a-recruiting-team/ See the show archives and sign up for episode updates Agile talent acquisition? What's that? 

Many of the talent leaders we encounter have heard of agile as it pertains to the software development industry, but what lessons does this methodology have for today's talent leaders? 

Agile, at its core, is about prioritizing (ruthlessly) on the things that need to get done. In agile talent acquisition, managers hold more power to set priorities. At the same time, recruiters and talent advisors get the benefit of clearer communication, a framework that sets them up for success, and a true partnership with their customers (the hiring managers in the organization). 

In today's discussion, Ben talks with Trent Cotton, a key figure in the implementation of agile talent acquisition methods at BBVA, a global financial firm with more than 10,000 North American employees and a global workforce of over 100,000. Cotton explains how the process works, what benefits BBVA has seen from the approach, and offers specific advice for how to make it a reality in any organization. 

If you'd like to connect with Trent, you can find him on LinkedIn: https://www.linkedin.com/in/trentcotton

If you found this episode valuable, you might also enjoy episode 58, which was an intriguing conversation with Paul Shane about how Northwestern Mutual created its hiring playbook: https://upstarthr.com/were-only-human-58-open-sourcing-the-recruiting-playbook-from-northwestern-mutual/

This is somewhat like our conversation with the H&R Block head of TA on episode 25: https://beneubanks.podbean.com/e/were-only-human-25-how-to-forecast-hiring-needs-and-lead-a-recruiting-team/


]]> 2761 no WOH 76: What a Study of 1,000 SMB Companies Tells Us about HR "HR is representing the people at your organization that deliver the results of whatever mission you have... There is no greater voice for the people than HR." We hear so much about large employers and enterprise firms in the news. These organizations are a key part of the global economy, but did you know that over 99% of employers in the US have fewer than 1,000 employees? Yes, really! This market of smaller organizations employs more than half of the US workforce and creates incredible value not just globally but in millions of communities where these firms create jobs and opportunities in their respective areas.  In this episode, Ben interviews Tom Hammond from Paychex to talk about this critical SMB (small and mid-sized business) market and how these firms operate. Last year Lighthouse Research ran an analysis of 1,000 employers to understand how they buy technology, hire HR staff, and outsource HR activities. This study offers critical insights as Ben and Tom talk about how many of these firms have HR technology, what drives decisions about hiring HR staff, and more. To see the research Ben and Tom discuss, check out https://lighthouseresearch.lpages.co/hr-adoption-curve/To learn more about Paychex, visit Paychex.comTo connect with Tom, reach out on Twitter: @thammondhr See the show archives and sign up for episode updates Wed, 04 Mar 2020 14:19:00 -0000 WOH 76: What a Study of 1,000 SMB Companies Tells Us about HR full 441 WRKdefined Podcast Network "HR is representing the people at your organization that deliver the results of whatever mission you have... There is no greater voice for the people than HR." We hear so much about large employers and enterprise firms in the news. These organizations are a key part of the global economy, but did you know that over 99% of employers in the US have fewer than 1,000 employees? Yes, really! This market of smaller organizations employs more than half of the US workforce and creates incredible valu... "HR is representing the people at your organization that deliver the results of whatever mission you have... There is no greater voice for the people than HR." We hear so much about large employers and enterprise firms in the news. These organizations are a key part of the global economy, but did you know that over 99% of employers in the US have fewer than 1,000 employees? Yes, really! This market of smaller organizations employs more than half of the US workforce and creates incredible value not just globally but in millions of communities where these firms create jobs and opportunities in their respective areas.  In this episode, Ben interviews Tom Hammond from Paychex to talk about this critical SMB (small and mid-sized business) market and how these firms operate. Last year Lighthouse Research ran an analysis of 1,000 employers to understand how they buy technology, hire HR staff, and outsource HR activities. This study offers critical insights as Ben and Tom talk about how many of these firms have HR technology, what drives decisions about hiring HR staff, and more. To see the research Ben and Tom discuss, check out https://lighthouseresearch.lpages.co/hr-adoption-curve/To learn more about Paychex, visit Paychex.comTo connect with Tom, reach out on Twitter: @thammondhr See the show archives and sign up for episode updates "HR is representing the people at your organization that deliver the results of whatever mission you have... There is no greater voice for the people than HR."

We hear so much about large employers and enterprise firms in the news. These organizations are a key part of the global economy, but did you know that over 99% of employers in the US have fewer than 1,000 employees? Yes, really! This market of smaller organizations employs more than half of the US workforce and creates incredible value not just globally but in millions of communities where these firms create jobs and opportunities in their respective areas. 

In this episode, Ben interviews Tom Hammond from Paychex to talk about this critical SMB (small and mid-sized business) market and how these firms operate. Last year Lighthouse Research ran an analysis of 1,000 employers to understand how they buy technology, hire HR staff, and outsource HR activities. This study offers critical insights as Ben and Tom talk about how many of these firms have HR technology, what drives decisions about hiring HR staff, and more. To see the research Ben and Tom discuss, check out https://lighthouseresearch.lpages.co/hr-adoption-curve/To learn more about Paychex, visit Paychex.comTo connect with Tom, reach out on Twitter: @thammondhr


]]> 2006 no WOH 75: What if Your Employees Could Use PTO For Anything They Want Employee paid leave is often overlooked because it has been around for what seems like forever. It's fairly standard, and the biggest advancement in recent history has been moving from a split vacation/sick model to a paid time off or "PTO" model, where employees can use the leave flexibly for illness, vacation, or other personal needs as they see fit.  The problem, though, is that people still don't use that time as they should. They carry heavy leave balances, which creates liability for their employers. They don't take the time off because they feel like they can't be away from the office. Whatever the case, it's not serving the purpose that it should. Research shows that people return from time away from work with better mental health and reduced anxiety (even when they have an overflowing inbox), so how can we solve this?  In today's discussion, Ben talks with Rob Whalen of PTO Exchange. Rob shares some sobering statistics on PTO usage by employees and how much is forfeited annually, failing to serve the employee population it was designed to help. Rob also explains how PTO Exchange is helping employers to help employees by converting PTO into retirement savings, emergency funds, charitable donations, and more. It's time to start thinking strategically about paid leave benefits to help employees with a diverse set of needs.    Contact Rob or PTO Exchange:  https://www.linkedin.com/in/rob-whalen-1287077/ https://www.ptoexchange.com/contact  Resource: 4 ways to get employees to use more vacation time  See the show archives and sign up for episode updates Wed, 26 Feb 2020 16:19:22 -0000 WOH 75: What if Your Employees Could Use PTO For Anything They Want full 1 440 WRKdefined Podcast Network Employee paid leave is often overlooked because it has been around for what seems like forever. It's fairly standard, and the biggest advancement in recent history has been moving from a split vacation/sick model to a paid time off or "PTO" model, where employees can use the leave flexibly for illness, vacation, or other personal needs as they see fit. The problem, though, is that people still don't use that time as they should. They carry heavy leave balances, which creates liability f... Employee paid leave is often overlooked because it has been around for what seems like forever. It's fairly standard, and the biggest advancement in recent history has been moving from a split vacation/sick model to a paid time off or "PTO" model, where employees can use the leave flexibly for illness, vacation, or other personal needs as they see fit.  The problem, though, is that people still don't use that time as they should. They carry heavy leave balances, which creates liability for their employers. They don't take the time off because they feel like they can't be away from the office. Whatever the case, it's not serving the purpose that it should. Research shows that people return from time away from work with better mental health and reduced anxiety (even when they have an overflowing inbox), so how can we solve this?  In today's discussion, Ben talks with Rob Whalen of PTO Exchange. Rob shares some sobering statistics on PTO usage by employees and how much is forfeited annually, failing to serve the employee population it was designed to help. Rob also explains how PTO Exchange is helping employers to help employees by converting PTO into retirement savings, emergency funds, charitable donations, and more. It's time to start thinking strategically about paid leave benefits to help employees with a diverse set of needs.    Contact Rob or PTO Exchange:  https://www.linkedin.com/in/rob-whalen-1287077/ https://www.ptoexchange.com/contact  Resource: 4 ways to get employees to use more vacation time  See the show archives and sign up for episode updates Employee paid leave is often overlooked because it has been around for what seems like forever. It's fairly standard, and the biggest advancement in recent history has been moving from a split vacation/sick model to a paid time off or "PTO" model, where employees can use the leave flexibly for illness, vacation, or other personal needs as they see fit. 

The problem, though, is that people still don't use that time as they should. They carry heavy leave balances, which creates liability for their employers. They don't take the time off because they feel like they can't be away from the office. Whatever the case, it's not serving the purpose that it should. Research shows that people return from time away from work with better mental health and reduced anxiety (even when they have an overflowing inbox), so how can we solve this? 

In today's discussion, Ben talks with Rob Whalen of PTO Exchange. Rob shares some sobering statistics on PTO usage by employees and how much is forfeited annually, failing to serve the employee population it was designed to help. Rob also explains how PTO Exchange is helping employers to help employees by converting PTO into retirement savings, emergency funds, charitable donations, and more. It's time to start thinking strategically about paid leave benefits to help employees with a diverse set of needs. 

 

Contact Rob or PTO Exchange: 

https://www.linkedin.com/in/rob-whalen-1287077/ https://www.ptoexchange.com/contact 

Resource: 4 ways to get employees to use more vacation time 


]]> 1499 no