https://www.cio.com/podcasts/essential-connections/ en Copyright Foundry | Sponsored Content - All rights reserved. Join leading executives at GoTo as they share insights and actionable steps for business owners and IT leaders to help future-proof their businesses. This podcast series helps small and mid-size businesses manage their essential connections by leveraging IT, Customer and Employee Experience, Marketing, and HR to grow their organizations, even in an uneasy economic landscape. https://megaphone.imgix.net/podcasts/c2c39f32-5536-11ed-a0a1-474cf3e17d42/image/ffd5491a8bf8247602ad044c125a62bb.jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress https://www.cio.com/podcasts/essential-connections/ no episodic Foundry Join leading executives at GoTo as they share insights and actionable steps for business owners and IT leaders to help future-proof their businesses. This podcast series helps small and mid-size businesses manage their essential connections by leveraging IT, Customer and Employee Experience, Marketing, and HR to grow their organizations, even in an uneasy economic landscape. Join leading executives at GoTo as they share insights and actionable steps for business owners and IT leaders to help future-proof their businesses. This podcast series helps small and mid-size businesses manage their essential connections by leveraging IT, Customer and Employee Experience, Marketing, and HR to grow their organizations, even in an uneasy economic landscape.

]]> Foundry podcasts@foundryco.com https://www.cio.com/article/100000577/episode-5-customer-centricity-the-great-differentiator Whether retaining, expanding, or attracting a wider audience, your customers’ experiences are foundational components of your business’ growth. According to GoTo’s Chief Customer Officer, Scott Romesser, the difference-maker – especially in uneasy times – is an increased focus on your customers. It’s critical to deliver genuine value across every customer touchpoint – your products, your systems and processes, and direct interactions. Tue, 06 Dec 2022 17:11:43 -0000 Customer-centricity: The Great Differentiator full 5 Foundry Whether retaining, expanding, or attracting a wider audience, your customers’ experiences are foundational components of your business’ growth. According to GoTo’s Chief Customer Officer, Scott Romesser, the difference-maker – especially in uneasy times – is an increased focus on your customers. It’s critical to deliver genuine value across every customer touchpoint – your products, your systems and processes, and direct interactions. Whether retaining, expanding, or attracting a wider audience, your customers’ experiences are foundational components of your business’ growth. According to GoTo’s Chief Customer Officer, Scott Romesser, the difference-maker – especially in uneasy times – is an increased focus on your customers. It’s critical to deliver genuine value across every customer touchpoint – your products, your systems and processes, and direct interactions.

]]> 1294 no https://www.cio.com/article/414874/episode-4-keeping-teams-together-in-a-digital-and-distributed-workplace.html Employers and managers have worked hard to find and retain good talent. Still, it’s a challenge given ongoing IT skill shortages, the impact of the pandemic, remote work options, and even the Great Resignation. In this new world of hybrid work, leading and engaging workers has become a top challenge. It’s more important than ever that teams are set up to do their best work, feel connected, and stay engaged. In this episode, GoTo’s Chief Human Resources Officer will explore the issues surrounding employee satisfaction (which enhances retention and engagement) among two distinct populations – your employees and your IT staff. Tue, 29 Nov 2022 20:28:35 -0000 Keeping Teams Together in a Digital and Distributed Workplace full 4 Foundry Listen in as this episode’s guest, Jo Deal, Chief Human Resources Officer at GoTo, offers actionable insights on how to maintain a sense of connection in uncertain times. Employers and managers have worked hard to find and retain good talent. Still, it’s a challenge given ongoing IT skill shortages, the impact of the pandemic, remote work options, and even the Great Resignation. In this new world of hybrid work, leading and engaging workers has become a top challenge. It’s more important than ever that teams are set up to do their best work, feel connected, and stay engaged. In this episode, GoTo’s Chief Human Resources Officer will explore the issues surrounding employee satisfaction (which enhances retention and engagement) among two distinct populations – your employees and your IT staff. Employers and managers have worked hard to find and retain good talent. Still, it’s a challenge given ongoing IT skill shortages, the impact of the pandemic, remote work options, and even the Great Resignation. In this new world of hybrid work, leading and engaging workers has become a top challenge. It’s more important than ever that teams are set up to do their best work, feel connected, and stay engaged. In this episode, GoTo’s Chief Human Resources Officer will explore the issues surrounding employee satisfaction (which enhances retention and engagement) among two distinct populations – your employees and your IT staff.

]]> 1251 no https://www.cio.com/article/412984/episode-3-how-good-customer-experience-stems-the-rising-cost-of-missed-connections.html We are long past the overnight rush to support remote work. But more uncertainties remain. Both your customers and your teams have increasingly high expectations around how technology enables essential connections, whether a critical virtual meeting or the resolution of a remote support ticket. At a time when work is becoming more complex and collaboration so essential to success, you simply can’t afford to lose customers or employees because their collaboration tools don’t work. Join GoTo’s VP of User Experience to explore the challenges and solutions of missed connections and the impact of poor customer experience. Tue, 22 Nov 2022 21:53:00 -0000 How Good Customer Experience Stems the Rising Cost of Missed Connections full 4 Foundry We are long past the overnight rush to support remote work. But more uncertainties remain. Both your customers and your teams have increasingly high expectations around how technology enables essential connections, whether a critical virtual meeting or the resolution of a remote support ticket. At a time when work is becoming more complex and collaboration so essential to success, you simply can’t afford to lose customers or employees because their collaboration tools don’t work. Join GoTo’s VP of User Experience to explore the challenges and solutions of missed connections and the impact of poor customer experience. We are long past the overnight rush to support remote work. But more uncertainties remain. Both your customers and your teams have increasingly high expectations around how technology enables essential connections, whether a critical virtual meeting or the resolution of a remote support ticket. At a time when work is becoming more complex and collaboration so essential to success, you simply can’t afford to lose customers or employees because their collaboration tools don’t work. Join GoTo’s VP of User Experience to explore the challenges and solutions of missed connections and the impact of poor customer experience.

]]> 1067 no https://www.cio.com/article/411960/episode-2-future-proofing-your-business-with-agile-it-leadership.html According to recent GoTo research, 95% of respondents have consolidated or plan to begin consolidation to multi-purpose vendors, as they seek to streamline and optimize in the face of global uncertainty. In this episode, we turn our focus to this and other actionable insights that can help reduce the burden on IT while keeping your employees and customers happy. Tue, 15 Nov 2022 16:44:02 -0000 Future-Proofing Your Business with Agile IT Leadership full 2 Foundry According to recent GoTo research, 95% of respondents have consolidated or plan to begin consolidation to multi-purpose vendors, as they seek to streamline and optimize in the face of global uncertainty. In this episode, we turn our focus to this and other actionable insights that can help reduce the burden on IT while keeping your employees and customers happy. According to recent GoTo research, 95% of respondents have consolidated or plan to begin consolidation to multi-purpose vendors, as they seek to streamline and optimize in the face of global uncertainty. In this episode, we turn our focus to this and other actionable insights that can help reduce the burden on IT while keeping your employees and customers happy.

]]> 1289 no https://www.cio.com/article/410198/episode-1-future-forward-marketing-strategies-for-growth-and-resilience.html Listen in as SMB advocate Jamie Domenici, Chief Marketing Officer at GoTo, shares her unique learnings and insights.  Wed, 26 Oct 2022 14:29:39 -0000 Future-forward Marketing Strategies for Growth and Resilience full 1 Foundry Listen in as SMB advocate Jamie Domenici, Chief Marketing Officer at GoTo, shares her unique learnings and insights.  Listen in as SMB advocate Jamie Domenici, Chief Marketing Officer at GoTo, shares her unique learnings and insights. 

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