GuestX Podcast https://guestxpodcast.com en Xplorie & Hospitality.FM Join Matthew Loney and Brian Hamaoui as they explore Guest Xperience in the hospitality Industry and uncover a mixture of technologies and human-driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality sector. https://megaphone.imgix.net/podcasts/4fc84040-d21f-11ec-a92a-d372bb8cc748/image/15458054-1623339332309-8d65fe7cd9c91.jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress GuestX Podcast https://guestxpodcast.com no episodic Your Guest Experience Podcast For Hospitality Xplorie Join Matthew Loney and Brian Hamaoui as they explore Guest Xperience in the hospitality Industry and uncover a mixture of technologies and human-driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality sector. Join Matthew Loney and Brian Hamaoui as they explore Guest Xperience in the hospitality Industry and uncover a mixture of technologies and human-driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality sector.

]]> Xplorie Info@guestxpodcast.com Bridging the Gap with Nate Wysk Nate Wysk, the general manager of PointCentral joins us this week on GuestX. Nate tells us all about how they’re bridging the gap between technology and hardware. PointCentral is streamlining operations for property managers by offering smart thermostats, locks, and noise sensors, making it easy for property managers to control their properties. Wed, 14 Dec 2022 08:00:00 -0000 full 63 Xplorie Nate Wysk, the general manager of PointCentral joins us this week on GuestX. Nate tells us all about how they’re bridging the gap between technology and hardware. PointCentral is streamlining operations for property managers by offering smart thermostats, locks, and noise sensors, making it easy for property managers to control their properties. Nate Wysk, the general manager of PointCentral joins us this week on GuestX. Nate tells us all about how they’re bridging the gap between technology and hardware. PointCentral is streamlining operations for property managers by offering smart thermostats, locks, and noise sensors, making it easy for property managers to control their properties.

]]> 2509 The Gold Standard with Travis Wilburn and Rebecca Lombardo Travis Wilburn and Rebecca Lombardo, co-founders of The 100 Collection join us this week on GuestX. Travis and Rebecca bring years of experience to their new start up, The 100 Collection, an independent evaluation program that awards a distinguished imprint to the top vacation rentals. Their focus is on creating a curated group of vacation rental companies that are dedicated to the gold standard of hospitality. Wed, 30 Nov 2022 08:00:00 -0000 full 62 Xplorie Travis Wilburn and Rebecca Lombardo, co-founders of The 100 Collection join us this week on GuestX. Travis and Rebecca bring years of experience to their new start up, The 100 Collection, an independent evaluation program that awards a distinguished imprint to the top vacation rentals. Their focus is on creating a curated group of vacation rental companies that are dedicated to the gold standard of hospitality. Travis Wilburn and Rebecca Lombardo, co-founders of The 100 Collection join us this week on GuestX. Travis and Rebecca bring years of experience to their new start up, The 100 Collection, an independent evaluation program that awards a distinguished imprint to the top vacation rentals. Their focus is on creating a curated group of vacation rental companies that are dedicated to the gold standard of hospitality.

]]> 2112 The Berkshires Home Makeover Part 7 with Corinne Bentzen Corinne Bentzen from The Home Depot joins Matt and Brian for a final interview at the Berkshires Home Makeover. Corinne tells us that this is a new space for the Home Depot, and they want to fully serve their customers by not only providing the tools and materials for home improvement, but also provide interior design options as well. Corinne explains that this project was to show property managers and owners that they can easily make improvements to their vacation rentals. Thu, 24 Nov 2022 08:00:00 -0000 full Xplorie Corinne Bentzen from The Home Depot joins Matt and Brian for a final interview at the Berkshires Home Makeover. Corinne tells us that this is a new space for the Home Depot, and they want to fully serve their customers by not only providing the tools and materials for home improvement, but also provide interior design options as well. Corinne explains that this project was to show property managers and owners that they can easily make improvements to their vacation rentals. Corinne Bentzen from The Home Depot joins Matt and Brian for a final interview at the Berkshires Home Makeover. Corinne tells us that this is a new space for the Home Depot, and they want to fully serve their customers by not only providing the tools and materials for home improvement, but also provide interior design options as well. Corinne explains that this project was to show property managers and owners that they can easily make improvements to their vacation rentals.

]]> 588 Rethinking Retail with Marc Hostovsky Marc Hostovsky, the founder of Minoan joins us this week. Minoan is turning short term rentals into showrooms for brands. Guests can use and experience products during their vacation, and purchase them through Minoan. This experience creates a symbiotic relationship between the supplier and consumer, through furnishing homes, and marketing the product to short term rental guests. Click here to get $25 off your first order through Minoan. Wed, 23 Nov 2022 08:00:00 -0000 full Xplorie Marc Hostovsky, the founder of Minoan joins us this week. Minoan is turning short term rentals into showrooms for brands. Guests can use and experience products during their vacation, and purchase them through Minoan. This experience creates a symbiotic relationship between the supplier and consumer, through furnishing homes, and marketing the product to short term rental guests. Click here to get $25 off your first order through Minoan. Marc Hostovsky, the founder of Minoan joins us this week. Minoan is turning short term rentals into showrooms for brands. Guests can use and experience products during their vacation, and purchase them through Minoan. This experience creates a symbiotic relationship between the supplier and consumer, through furnishing homes, and marketing the product to short term rental guests.


Click here to get $25 off your first order through Minoan.

]]> 2598 The Berkshires Home Makeover Part 6 with Holly & Brad Lauritzen Holly and Brad from Our Faux Farmhouse joins Matt and Brian at the Berkshires Home Makeover in Lenox, Massachusetts. Holly and Brad tell us all about how they got their start in DIY home projects and interior design when they purchased their first home and started documenting the process online. Their design process during this project was guest centered and creating a more open and inviting space. Tue, 22 Nov 2022 08:00:00 -0000 full Xplorie Holly and Brad from Our Faux Farmhouse joins Matt and Brian at the Berkshires Home Makeover in Lenox, Massachusetts. Holly and Brad tell us all about how they got their start in DIY home projects and interior design when they purchased their first home and started documenting the process online. Their design process during this project was guest centered and creating a more open and inviting space. Holly and Brad from Our Faux Farmhouse joins Matt and Brian at the Berkshires Home Makeover in Lenox, Massachusetts. Holly and Brad tell us all about how they got their start in DIY home projects and interior design when they purchased their first home and started documenting the process online. Their design process during this project was guest centered and creating a more open and inviting space.

]]> 1102 The Berkshires Home Makeover Part 5 with Fariha Nasir Fariha Nasir from Pennies for a Fortune joins us from Lenox, Massachusetts, where Matt and Brian are covering The Berkshires Home Makeover. She is a self taught interior decorator with a background in painting. She started off transforming her home into a custom dream home, and tells us all about her process, her love of patterns and wallpaper, and how she adds depth to a room. Thu, 17 Nov 2022 08:00:00 -0000 full Xplorie Fariha Nasir from Pennies for a Fortune joins us from Lenox, Massachusetts, where Matt and Brian are covering The Berkshires Home Makeover. She is a self taught interior decorator with a background in painting. She started off transforming her home into a custom dream home, and tells us all about her process, her love of patterns and wallpaper, and how she adds depth to a room. Fariha Nasir from Pennies for a Fortune joins us from Lenox, Massachusetts, where Matt and Brian are covering The Berkshires Home Makeover. She is a self taught interior decorator with a background in painting. She started off transforming her home into a custom dream home, and tells us all about her process, her love of patterns and wallpaper, and how she adds depth to a room.

]]> 821 The Berkshires Home Makeover Part 4 with Danielle Guerrero Danielle Guerrero from Our Nest on Powell joins us at The Berkshires Home Makeover in Lenox, Massachusetts. Danielle is an influencer and designer who got her start in home improvements by doing DIY projects in her first home. Danielle is all about first impressions and she made improvements to the front entryway and throughout the home to make the space more usable and inviting. Tue, 15 Nov 2022 08:00:00 -0000 full Xplorie Danielle Guerrero from Our Nest on Powell joins us at The Berkshires Home Makeover in Lenox, Massachusetts. Danielle is an influencer and designer who got her start in home improvements by doing DIY projects in her first home. Danielle is all about first impressions and she made improvements to the front entryway and throughout the home to make the space more usable and inviting. Danielle Guerrero from Our Nest on Powell joins us at The Berkshires Home Makeover in Lenox, Massachusetts. Danielle is an influencer and designer who got her start in home improvements by doing DIY projects in her first home. Danielle is all about first impressions and she made improvements to the front entryway and throughout the home to make the space more usable and inviting.

]]> 940 The Berkshires Home Makeover Part 3 with the Homeowners Rebecca and Pras, the vacation rental homeowners the vacation rental homeowners sit down with Matt and Brian and tell them about their experience during this project. They bought their home fully furnished and turnkey, but it lacked updated amenities. Once their home was chosen for this project, they were involved in the design process and the designers were able to make their home more inviting and functional as a vacation rental, without losing the character of the home. Thu, 10 Nov 2022 08:00:00 -0000 full Xplorie Rebecca and Pras, the vacation rental homeowners the vacation rental homeowners sit down with Matt and Brian and tell them about their experience during this project. They bought their home fully furnished and turnkey, but it lacked updated amenities. Once their home was chosen for this project, they were involved in the design process and the designers were able to make their home more inviting and functional as a vacation rental, without losing the character of the home. Rebecca and Pras, the vacation rental homeowners the vacation rental homeowners sit down with Matt and Brian and tell them about their experience during this project. They bought their home fully furnished and turnkey, but it lacked updated amenities. Once their home was chosen for this project, they were involved in the design process and the designers were able to make their home more inviting and functional as a vacation rental, without losing the character of the home.

]]> 978 The Berkshires Home Makeover Part 2 with Tim Rosolio Matthew and Brian met up with Tim Rosolio, the Vice President of Vacation Rental Partner Success at Expedia Group. Tim talks about what makes a vacation rental more appealing to guests, and how important it is to list all of the amenities included in a listing. He highlights the fact that the right amenities can really change the seasonality of the property, and the guest experience. Tue, 08 Nov 2022 08:00:00 -0000 full Xplorie Matthew and Brian met up with Tim Rosolio, the Vice President of Vacation Rental Partner Success at Expedia Group. Tim talks about what makes a vacation rental more appealing to guests, and how important it is to list all of the amenities included in a listing. He highlights the fact that the right amenities can really change the seasonality of the property, and the guest experience. Matthew and Brian met up with Tim Rosolio, the Vice President of Vacation Rental Partner Success at Expedia Group. Tim talks about what makes a vacation rental more appealing to guests, and how important it is to list all of the amenities included in a listing. He highlights the fact that the right amenities can really change the seasonality of the property, and the guest experience.

]]> 803 The Berkshires Home Makeover Part 1 Join Matthew and Brian from Lennox, Massachusetts, for the first of an eight part series on the Berkshires Home Makeover. A collaboration between VRBO and The Home Depot, the Berkshires Home Makeover shows vacation rental homeowners just how easy it is to elevate the guest experience. Featuring three leading design-focused influencers and using furnishings and decor exclusively from The Home Depot, this is a project you are not going to want to miss. Tune in now! Thu, 03 Nov 2022 07:00:00 -0000 full Xplorie Join Matthew and Brian from Lennox, Massachusetts, for the first of an eight part series on the Berkshires Home Makeover. A collaboration between VRBO and The Home Depot, the Berkshires Home Makeover shows vacation rental homeowners just how easy it is to elevate the guest experience. Featuring three leading design-focused influencers and using furnishings and decor exclusively from The Home Depot, this is a project you are not going to want to miss. Tune in now! Join Matthew and Brian from Lennox, Massachusetts, for the first of an eight part series on the Berkshires Home Makeover. A collaboration between VRBO and The Home Depot, the Berkshires Home Makeover shows vacation rental homeowners just how easy it is to elevate the guest experience. Featuring three leading design-focused influencers and using furnishings and decor exclusively from The Home Depot, this is a project you are not going to want to miss. Tune in now!

]]> 538 Ready to Scale with Alexander Limpert This week on GuestX, we met up with Alexander Limpert, the Co-Founder and CEO of GuestReady, a tech driven accommodation brand that focuses on short-term rentals. Alex explains GuestReady’s goal which is to offer guests unique stays with a consistent guest experience and high quality amenities. They also help owners through their sophisticated property management software that allows them to easily scale their business. Wed, 02 Nov 2022 07:00:00 -0000 full 60 Xplorie This week on GuestX, we met up with Alexander Limpert, the Co-Founder and CEO of GuestReady, a tech driven accommodation brand that focuses on short-term rentals. Alex explains GuestReady’s goal which is to offer guests unique stays with a consistent guest experience and high quality amenities. They also help owners through their sophisticated property management software that allows them to easily scale their business. This week on GuestX, we met up with Alexander Limpert, the Co-Founder and CEO of GuestReady, a tech driven accommodation brand that focuses on short-term rentals. Alex explains GuestReady’s goal which is to offer guests unique stays with a consistent guest experience and high quality amenities. They also help owners through their sophisticated property management software that allows them to easily scale their business.

]]> 2238 Historic Stays with Michael Goldin Michael Goldin joins us this week on GuestX, the Co-Founder and Managing Director at Storied Collection, a niche hospitality company that features a collection of historic castles and estates. The idea behind Storied Collection came to be when Michael stayed at a historic property that had ties in his family lineage. Storied Collection allows guests to find unique and experiential stays with deep ties to history and ancestry. Wed, 26 Oct 2022 07:00:00 -0000 full 59 Xplorie Michael Goldin joins us this week on GuestX, the Co-Founder and Managing Director at Storied Collection, a niche hospitality company that features a collection of historic castles and estates. The idea behind Storied Collection came to be when Michael stayed at a historic property that had ties in his family lineage. Storied Collection allows guests to find unique and experiential stays with deep ties to history and ancestry. Michael Goldin joins us this week on GuestX, the Co-Founder and Managing Director at Storied Collection, a niche hospitality company that features a collection of historic castles and estates. The idea behind Storied Collection came to be when Michael stayed at a historic property that had ties in his family lineage. Storied Collection allows guests to find unique and experiential stays with deep ties to history and ancestry.

]]> 1883 Flexible Travel with Steve Carran Steve Carran joins Matt and Brian this week on GuestX. He is the Director of Sales for Stayflexi, an all in one automation platform, PMS system, and booking engine for the hospitality industry. Steve explains the idea behind Stayflexi, which is to make the guest experience as flexible as possible. The system leaves the choice up to the guest whether they want to check in and out early or add experiences to their trip through a designated link. Wed, 19 Oct 2022 07:00:00 -0000 full 58 Xplorie Steve Carran joins Matt and Brian this week on GuestX. He is the Director of Sales for Stayflexi, an all in one automation platform, PMS system, and booking engine for the hospitality industry. Steve explains the idea behind Stayflexi, which is to make the guest experience as flexible as possible. The system leaves the choice up to the guest whether they want to check in and out early or add experiences to their trip through a designated link. Steve Carran joins Matt and Brian this week on GuestX. He is the Director of Sales for Stayflexi, an all in one automation platform, PMS system, and booking engine for the hospitality industry. Steve explains the idea behind Stayflexi, which is to make the guest experience as flexible as possible. The system leaves the choice up to the guest whether they want to check in and out early or add experiences to their trip through a designated link.

]]> 2037 Consistency is Key with Ashley Ching Ashley Ching joins us this week on GuestX, she is the founder and CEO of Inhaven, a home furnishing platform for the vacation rental industry. Ashley has years of experience as a merchandiser and brings a wealth of knowledge to the vacation rental industry. She highlights the importance of providing guests with a consistent and positive experience throughout their trip by furnishing the home with everything they will need. Wed, 12 Oct 2022 07:00:00 -0000 full 57 Xplorie Ashley Ching joins us this week on GuestX, she is the founder and CEO of Inhaven, a home furnishing platform for the vacation rental industry. Ashley has years of experience as a merchandiser and brings a wealth of knowledge to the vacation rental industry. She highlights the importance of providing guests with a consistent and positive experience throughout their trip by furnishing the home with everything they will need. Ashley Ching joins us this week on GuestX, she is the founder and CEO of Inhaven, a home furnishing platform for the vacation rental industry. Ashley has years of experience as a merchandiser and brings a wealth of knowledge to the vacation rental industry. She highlights the importance of providing guests with a consistent and positive experience throughout their trip by furnishing the home with everything they will need.

]]> 2213 Higher Standards with Steve Turk Steve Turk joins us this week on GuestX, he is the Managing Director of Turk Hospitality Ventures. Steve shares his vast experience in both the hotel and vacation rental industry. He addresses the need for set standards for both property managers and homeowners in the vacation rental industry, and the importance of setting parameters when partnering with a new homeowner. Wed, 28 Sep 2022 07:00:00 -0000 full 56 Xplorie Steve Turk joins us this week on GuestX, he is the Managing Director of Turk Hospitality Ventures. Steve shares his vast experience in both the hotel and vacation rental industry. He addresses the need for set standards for both property managers and homeowners in the vacation rental industry, and the importance of setting parameters when partnering with a new homeowner. Steve Turk joins us this week on GuestX, he is the Managing Director of Turk Hospitality Ventures. Steve shares his vast experience in both the hotel and vacation rental industry. He addresses the need for set standards for both property managers and homeowners in the vacation rental industry, and the importance of setting parameters when partnering with a new homeowner.

]]> 2209 Curated Experiences with Sarah Dandashy This week on GuestX, Sarah Dandashy the founder of Ask A Concierge joins us. Sarah is an industry veteran who has years of experience crafting curated experiences for guests so that they can fully experience the destination they're visiting. Sarah also touches on the duality of the human element and technology in the hospitality industry. Technology is helpful, but the human element is critical. Wed, 21 Sep 2022 07:00:00 -0000 full Xplorie This week on GuestX, Sarah Dandashy the founder of Ask A Concierge joins us. Sarah is an industry veteran who has years of experience crafting curated experiences for guests so that they can fully experience the destination they're visiting. Sarah also touches on the duality of the human element and technology in the hospitality industry. Technology is helpful, but the human element is critical. This week on GuestX, Sarah Dandashy the founder of Ask A Concierge joins us. Sarah is an industry veteran who has years of experience crafting curated experiences for guests so that they can fully experience the destination they're visiting. Sarah also touches on the duality of the human element and technology in the hospitality industry. Technology is helpful, but the human element is critical.

]]> 2420 Understanding the Guest with Mauricio Ramírez Matt and Brian sat down with Mauricio Ramirez, the Commercial and Marketing Director at Mundo Imperial. Mauricio explains the idea behind Mundo Imperial, which combines luxury resorts with entertainment experiences that are unique to the company. Mauricio highlights the importance of strategic marketing to diverse clientele and catering to their needs and wants. Wed, 31 Aug 2022 07:00:00 -0000 full 54 Xplorie Matt and Brian sat down with Mauricio Ramirez, the Commercial and Marketing Director at Mundo Imperial. Mauricio explains the idea behind Mundo Imperial, which combines luxury resorts with entertainment experiences that are unique to the company. Mauricio highlights the importance of strategic marketing to diverse clientele and catering to their needs and wants. Matt and Brian sat down with Mauricio Ramirez, the Commercial and Marketing Director at Mundo Imperial. Mauricio explains the idea behind Mundo Imperial, which combines luxury resorts with entertainment experiences that are unique to the company. Mauricio highlights the importance of strategic marketing to diverse clientele and catering to their needs and wants.

]]> 2546 Leveling Up with Deborah Labi Deborah Labi joins us this week on GuestX. She is a serial entrepreneur in the short term rental space and the founder of the Have You Got Network, The Guest Innspector & Techsplained Series. Deborah encourages all property managers to stay in their properties so that they can experience it as a guest would. She stresses this exercise, because cleaning services may miss critical details, which could lead to negative reviews. Wed, 24 Aug 2022 07:00:00 -0000 full 53 Xplorie Deborah Labi joins us this week on GuestX. She is a serial entrepreneur in the short term rental space and the founder of the Have You Got Network, The Guest Innspector & Techsplained Series. Deborah encourages all property managers to stay in their properties so that they can experience it as a guest would. She stresses this exercise, because cleaning services may miss critical details, which could lead to negative reviews. Deborah Labi joins us this week on GuestX. She is a serial entrepreneur in the short term rental space and the founder of the Have You Got Network, The Guest Innspector & Techsplained Series. Deborah encourages all property managers to stay in their properties so that they can experience it as a guest would. She stresses this exercise, because cleaning services may miss critical details, which could lead to negative reviews.

]]> 2498 Developing Leaders with Matthew Heller In this week's episode, Matt and Brian sat down with Matthew Heller, the founder of Performance Optimist Consulting, which helps organizations improve leadership competencies, customer service, and employee motivation. Matthew shares his wisdom and thoughts on what makes a great leader, which to him means having a passion for learning and people. Wed, 17 Aug 2022 07:00:00 -0000 full 52 Xplorie In this week's episode, Matt and Brian sat down with Matthew Heller, the founder of Performance Optimist Consulting, which helps organizations improve leadership competencies, customer service, and employee motivation. Matthew shares his wisdom and thoughts on what makes a great leader, which to him means having a passion for learning and people. In this week's episode, Matt and Brian sat down with Matthew Heller, the founder of Performance Optimist Consulting, which helps organizations improve leadership competencies, customer service, and employee motivation. Matthew shares his wisdom and thoughts on what makes a great leader, which to him means having a passion for learning and people.

]]> 2057 Keep Growing with Brooke Pfautz This week on GuestX, we sat down with Brooke Pfautz, the CEO and Founder of Vintory. Brooke gets down to business and explains Vintory’s homeowner acquisition technology, which uses data to find and target desirable homes in a specific market. Brooke encourages property managers to keep growing within their target market and to differentiate themselves from the competition. Wed, 10 Aug 2022 07:00:00 -0000 full 51 Xplorie This week on GuestX, we sat down with Brooke Pfautz, the CEO and Founder of Vintory. Brooke gets down to business and explains Vintory’s homeowner acquisition technology, which uses data to find and target desirable homes in a specific market. Brooke encourages property managers to keep growing within their target market and to differentiate themselves from the competition. This week on GuestX, we sat down with Brooke Pfautz, the CEO and Founder of Vintory. Brooke gets down to business and explains Vintory’s homeowner acquisition technology, which uses data to find and target desirable homes in a specific market. Brooke encourages property managers to keep growing within their target market and to differentiate themselves from the competition.

]]> 2251 It Takes Two with Tim Rosolio Tim Rosolio, the VP of Vacation Rental Partner Success at Expedia Group, joins Matt and Brian this week on GuestX. Tim has an end-to-end view of the business, he understands what hosts need because he is one. Tim explains Vrbo’s conversion based sort, which gives hosts with good reviews the spotlight, rewarding them for their positive reviews. This two sided marketplace is a symbiotic relationship, guests want an exceptional experience and hosts want great guests to stay with them. Wed, 03 Aug 2022 07:00:00 -0000 full 50 Xplorie Tim Rosolio, the VP of Vacation Rental Partner Success at Expedia Group, joins Matt and Brian this week on GuestX. Tim has an end-to-end view of the business, he understands what hosts need because he is one. Tim explains Vrbo’s conversion based sort, which gives hosts with good reviews the spotlight, rewarding them for their positive reviews. This two sided marketplace is a symbiotic relationship, guests want an exceptional experience and hosts want great guests to stay with them. Tim Rosolio, the VP of Vacation Rental Partner Success at Expedia Group, joins Matt and Brian this week on GuestX. Tim has an end-to-end view of the business, he understands what hosts need because he is one. Tim explains Vrbo’s conversion based sort, which gives hosts with good reviews the spotlight, rewarding them for their positive reviews. This two sided marketplace is a symbiotic relationship, guests want an exceptional experience and hosts want great guests to stay with them.

]]> 2054 Keep It Simple with Julie George This week on GuestX, we sat down with the author of Million Dollar Host, Julie George. Julie shares her story in the short term rental business, where she built a 130 property business on her own which generated over $8 million dollars in less than 3 years. She has since sold her business and has pivoted to helping owners scale their business in a simple and smart way. Wed, 27 Jul 2022 07:00:00 -0000 full 49 Xplorie This week on GuestX, we sat down with the author of Million Dollar Host, Julie George. Julie shares her story in the short term rental business, where she built a 130 property business on her own which generated over $8 million dollars in less than 3 years. She has since sold her business and has pivoted to helping owners scale their business in a simple and smart way. This week on GuestX, we sat down with the author of Million Dollar Host, Julie George. Julie shares her story in the short term rental business, where she built a 130 property business on her own which generated over $8 million dollars in less than 3 years. She has since sold her business and has pivoted to helping owners scale their business in a simple and smart way.

]]> 2292 Create Your Story with Dennis Ross This week on GuestX, we sat down with the founder of Book Ambition, Dennis Ross. Dennis started his writing career in the music industry writing and producing notable artists like Boyz II Men. Dennis is a professional ghostwriter and he shares his vast experience around meaningful storytelling, and stresses the importance of using emotions to empathize and connect with potential customers. Wed, 20 Jul 2022 14:14:51 -0000 full 48 Xplorie This week on GuestX, we sat down with the founder of Book Ambition, Dennis Ross. Dennis started his writing career in the music industry writing and producing notable artists like Boyz II Men. Dennis is a professional ghostwriter and he shares his vast experience around meaningful storytelling, and stresses the importance of using emotions to empathize and connect with potential customers. This week on GuestX, we sat down with the founder of Book Ambition, Dennis Ross. Dennis started his writing career in the music industry writing and producing notable artists like Boyz II Men. Dennis is a professional ghostwriter and he shares his vast experience around meaningful storytelling, and stresses the importance of using emotions to empathize and connect with potential customers.

]]> 3388 Simple Solutions with David Stange Matt and Brian sat down with David Stange, the founder of Beachy at HITEC 2022. David explains how Beachy is improving the guest experience by allowing hotel and resort guests to book amenities, activities, and food through their easy to use platform. Beachy is also streamlining operations for managers and service workers by making it simple for them to fulfill orders and provide service. Wed, 13 Jul 2022 07:00:00 -0000 full 47 Xplorie Matt and Brian sat down with David Stange, the founder of Beachy at HITEC 2022. David explains how Beachy is improving the guest experience by allowing hotel and resort guests to book amenities, activities, and food through their easy to use platform. Beachy is also streamlining operations for managers and service workers by making it simple for them to fulfill orders and provide service. Matt and Brian sat down with David Stange, the founder of Beachy at HITEC 2022. David explains how Beachy is improving the guest experience by allowing hotel and resort guests to book amenities, activities, and food through their easy to use platform. Beachy is also streamlining operations for managers and service workers by making it simple for them to fulfill orders and provide service.

]]> 1725 Boost Direct with Mark Simpson Mark Simpson, the founder of Boostly and author of The Book Direct Playbook joins us on GuestX this week. Mark noticed there was a lack of online support for hospitality owners, which sparked the creation of Boostly. Through Boostly, Mark has helped over 100,000 people from every niche of the hospitality industry by providing tactics and tools to increase direct bookings. Wed, 06 Jul 2022 07:00:00 -0000 full Xplorie Mark Simpson, the founder of Boostly and author of The Book Direct Playbook joins us on GuestX this week. Mark noticed there was a lack of online support for hospitality owners, which sparked the creation of Boostly. Through Boostly, Mark has helped over 100,000 people from every niche of the hospitality industry by providing tactics and tools to increase direct bookings. Mark Simpson, the founder of Boostly and author of The Book Direct Playbook joins us on GuestX this week. Mark noticed there was a lack of online support for hospitality owners, which sparked the creation of Boostly. Through Boostly, Mark has helped over 100,000 people from every niche of the hospitality industry by providing tactics and tools to increase direct bookings.

]]> 2887 Consistent Content with Louise Brace Louise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion for writing memorable content for short term rental companies which strengthens their SEO score and encourages guests to book direct. Wed, 29 Jun 2022 07:00:00 -0000 full Xplorie Louise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion for writing memorable content for short term rental companies which strengthens their SEO score and encourages guests to book direct. Louise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion for writing memorable content for short term rental companies which strengthens their SEO score and encourages guests to book direct.

]]> 2204 Relevant Data with John Suzuki - Part 2 John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like. Wed, 22 Jun 2022 07:00:00 -0000 full Xplorie John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like. John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like.

]]> 2059 Traveler Expectations with John Suzuki - Part 1 We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations. Wed, 15 Jun 2022 07:00:00 -0000 full 44 Xplorie We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations. We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations.

]]> 1978 Quality Experiences with Tim Murphy Tim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions, which cultivates a quality experience that guests want to enjoy longer, which keeps them returning in the future. Wed, 08 Jun 2022 07:00:00 -0000 full 43 Xplorie Tim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions, which cultivates a quality experience that guests want to enjoy longer, which keeps them returning in the future. Tim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions, which cultivates a quality experience that guests want to enjoy longer, which keeps them returning in the future.

]]> 2201 Local Heroes with Steve Schwab In this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools of a large company. Steve offers valuable insights on the current state of the short-term rental industry and what the future looks like. Wed, 01 Jun 2022 07:00:00 -0000 full Xplorie In this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools of a large company. Steve offers valuable insights on the current state of the short-term rental industry and what the future looks like. In this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools of a large company. Steve offers valuable insights on the current state of the short-term rental industry and what the future looks like.

]]> 2703 Guest Experience Evangelism with Josh Liebman Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience. Wed, 18 May 2022 09:00:00 -0000 full Xplorie Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience. Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience.

]]> 2188 Vacation Rental Advocacy with Steve Milo https://guestxpodcast.com In this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur, veteran and thought leader who has scaled VTrips from a small firm to a company managing thousands of rental properties. Wed, 11 May 2022 09:00:00 -0000 Vacation Rental Advocacy with Steve Milo full Xplorie In this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur, veteran and thought leader who has scaled VTrips from a small firm to a company managing thousands of rental properties. In this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur, veteran and thought leader who has scaled VTrips from a small firm to a company managing thousands of rental properties. In this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur, veteran and thought leader who has scaled VTrips from a small firm to a company managing thousands of rental properties.

]]> 1888 no Measuring Guest Experience with Graham Donoghue https://guestxpodcast.com Graham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries. Graham talks about how the team at Sykes uses data and their Net Promoter Score (NPS) to make informed decisions around the guest experience. Wed, 04 May 2022 09:00:00 -0000 Measuring Guest Experience with Graham Donoghue full Xplorie Graham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries. Graham talks about how the team at Sykes uses data and their Net Promoter Score (NPS) to make informed decisions around the guest experience. Graham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries. Graham talks about how the team at Sykes uses data and their Net Promoter Score (NPS) to make informed decisions around the guest experience. Graham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries. Graham talks about how the team at Sykes uses data and their Net Promoter Score (NPS) to make informed decisions around the guest experience.

]]> 2244 no Beyond the Tip with Sarah Taveprungsenukul https://guestxpodcast.com This week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year. Sarah’s passion for the hospitality industry is evident as she explains how youtip is changing how people tip with their cashless, contactless digital tipping platform. Wed, 27 Apr 2022 09:00:00 -0000 Beyond the Tip with Sarah Taveprungsenukul full Xplorie This week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year. Sarah’s passion for the hospitality industry is evident as she explains how youtip is changing how people tip with their cashless, contactless digital tipping platform. This week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year. Sarah’s passion for the hospitality industry is evident as she explains how youtip is changing how people tip with their cashless, contactless digital tipping platform. This week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year. Sarah’s passion for the hospitality industry is evident as she explains how youtip is changing how people tip with their cashless, contactless digital tipping platform.

]]> 2352 no Sustainable Hospitality with Bob Garner https://guestxpodcast.com Co-owner of Casal dei Fichi, Bob Garner, joins us this week to discuss his sustainable and personal approach to hospitality. He shares the origin and restoration story of Casal dei Fichi, located in beautiful Le Marche, Italy, and how they embrace sustainability and inspire guests to do the same after their trip. Bob and his team are also creating a more personal guest experience, which includes a weekly pizza party for their guests. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Wed, 20 Apr 2022 09:00:00 -0000 Sustainable Hospitality with Bob Garner full Xplorie Co-owner of Casal dei Fichi, Bob Garner, joins us this week to discuss his sustainable and personal approach to hospitality. He shares the origin and restoration story of Casal dei Fichi, located in beautiful Le Marche, Italy, and how they embrace sustainability and inspire guests to do the same after their trip. Bob and his team are also creating a more personal guest experience, which includes a weekly pizza party for their guests. Learn more about our podcast sponsors, https://my.captivate.fm/www.breezeway.io/guestx (Breezeway) here, and check out more of our episodes https://hospitality.fm/show/guestx-podcast/ (here!) Co-owner of Casal dei Fichi, Bob Garner, joins us this week to discuss his sustainable and personal approach to hospitality. He shares the origin and restoration story of Casal dei Fichi, located in beautiful Le Marche, Italy, and how they embrace sustainability and inspire guests to do the same after their trip. Bob and his team are also creating a more personal guest experience, which includes a weekly pizza party for their guests. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Co-owner of Casal dei Fichi, Bob Garner, joins us this week to discuss his sustainable and personal approach to hospitality. He shares the origin and restoration story of Casal dei Fichi, located in beautiful Le Marche, Italy, and how they embrace sustainability and inspire guests to do the same after their trip. Bob and his team are also creating a more personal guest experience, which includes a weekly pizza party for their guests.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

]]> 2550 no Sound Solutions with Andrew Schulz https://guestxpodcast.com Andrew Schulz, the co-founder of NoiseAware, a company that provides noise monitoring technology, sits down with Matt and Brian this week to explain the idea behind the company. Andrew shares how NoiseAware works and touches on how they are educating local legislators to help them understand the technology, encouraging regulations based on behavior instead of a complaint process. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Wed, 13 Apr 2022 09:00:00 -0000 Sound Solutions with Andrew Schulz full Xplorie Andrew Schulz, the co-founder of NoiseAware, a company that provides noise monitoring technology, sits down with Matt and Brian this week to explain the idea behind the company. Andrew shares how NoiseAware works and touches on how they are educating local legislators to help them understand the technology, encouraging regulations based on behavior instead of a complaint process. Learn more about our podcast sponsors, https://my.captivate.fm/www.breezeway.io/guestx (Breezeway) here, and check out more of our episodes https://hospitality.fm/show/guestx-podcast/ (here!) Andrew Schulz, the co-founder of NoiseAware, a company that provides noise monitoring technology, sits down with Matt and Brian this week to explain the idea behind the company. Andrew shares how NoiseAware works and touches on how they are educating local legislators to help them understand the technology, encouraging regulations based on behavior instead of a complaint process. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Andrew Schulz, the co-founder of NoiseAware, a company that provides noise monitoring technology, sits down with Matt and Brian this week to explain the idea behind the company. Andrew shares how NoiseAware works and touches on how they are educating local legislators to help them understand the technology, encouraging regulations based on behavior instead of a complaint process.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

]]> 1933 no Shared Travel with Steve Cody https://guestxpodcast.com Matt and Brian sat down with Steve Cody, the CEO and co-founder of Bunking. Steve has created several rental businesses and marketplaces throughout his career. Bunking, his most recent company, came to be when his kids wanted to live in Tofino, Canada but needed to find an affordable option. Bunking allows people to connect and rent accommodations with a curated group of like-minded individuals. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Wed, 06 Apr 2022 09:00:00 -0000 Shared Travel with Steve Cody full Xplorie Matt and Brian sat down with Steve Cody, the CEO and co-founder of Bunking. Steve has created several rental businesses and marketplaces throughout his career. Bunking, his most recent company, came to be when his kids wanted to live in Tofino, Canada but needed to find an affordable option. Bunking allows people to connect and rent accommodations with a curated group of like-minded individuals. Learn more about our podcast sponsors, https://my.captivate.fm/www.breezeway.io/guestx (Breezeway) here, and check out more of our episodes https://hospitality.fm/show/guestx-podcast/ (here!) Matt and Brian sat down with Steve Cody, the CEO and co-founder of Bunking. Steve has created several rental businesses and marketplaces throughout his career. Bunking, his most recent company, came to be when his kids wanted to live in Tofino, Canada but needed to find an affordable option. Bunking allows people to connect and rent accommodations with a curated group of like-minded individuals. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Matt and Brian sat down with Steve Cody, the CEO and co-founder of Bunking. Steve has created several rental businesses and marketplaces throughout his career. Bunking, his most recent company, came to be when his kids wanted to live in Tofino, Canada but needed to find an affordable option. Bunking allows people to connect and rent accommodations with a curated group of like-minded individuals.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

]]> 2077 no Micro Mobility in Hospitality with Madison Rifkin https://guestxpodcast.com This week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app. Madison shares how they have expanded the business by adding amenity co-hosts to their program so that larger property managers don’t have to worry about the upkeep of the rentals. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Wed, 30 Mar 2022 09:00:00 -0000 Micro Mobility in Hospitality with Madison Rifkin full Xplorie This week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app. Madison shares how they have expanded the business by adding amenity co-hosts to their program so that larger property managers don’t have to worry about the upkeep of the rentals. Learn more about our podcast sponsors, https://my.captivate.fm/www.breezeway.io/guestx (Breezeway) here, and check out more of our episodes https://hospitality.fm/show/guestx-podcast/ (here!) This week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app. Madison shares how they have expanded the business by adding amenity co-hosts to their program so that larger property managers don’t have to worry about the upkeep of the rentals. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! This week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app. Madison shares how they have expanded the business by adding amenity co-hosts to their program so that larger property managers don’t have to worry about the upkeep of the rentals.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

]]> 1482 no Guest First with Steve Lassman https://guestxpodcast.com It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with the help of activity buyers, travel advisors, and their partners. He also stresses the importance of choosing property partners that align with your companies’ values and processes. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Wed, 23 Mar 2022 09:00:00 -0000 Guest First with Steve Lassman full Xplorie It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with the help of activity buyers, travel advisors, and their partners. He also stresses the importance of choosing property partners that align with your companies’ values and processes. Learn more about our podcast sponsors, https://my.captivate.fm/www.breezeway.io/guestx (Breezeway) here, and check out more of our episodes https://hospitality.fm/show/guestx-podcast/ (here!) It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with the help of activity buyers, travel advisors, and their partners. He also stresses the importance of choosing property partners that align with your companies’ values and processes. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with the help of activity buyers, travel advisors, and their partners. He also stresses the importance of choosing property partners that align with your companies’ values and processes.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

]]> 2494 no Scaling with Soul with Chip Conley https://guestxpodcast.com Chip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning, Chip is at the forefront of the hospitality business. In this week’s podcast, he shares his knowledge of business psychology and emphasizes creating differentiated brands that retain their soul as they scale. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Wed, 16 Mar 2022 09:00:00 -0000 Scaling with Soul with Chip Conley full Xplorie Chip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning, Chip is at the forefront of the hospitality business. In this week’s podcast, he shares his knowledge of business psychology and emphasizes creating differentiated brands that retain their soul as they scale. Learn more about our podcast sponsors, https://my.captivate.fm/www.breezeway.io/guestx (Breezeway) here, and check out more of our episodes https://hospitality.fm/show/guestx-podcast/ (here!) Chip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning, Chip is at the forefront of the hospitality business. In this week’s podcast, he shares his knowledge of business psychology and emphasizes creating differentiated brands that retain their soul as they scale. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Chip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning, Chip is at the forefront of the hospitality business. In this week’s podcast, he shares his knowledge of business psychology and emphasizes creating differentiated brands that retain their soul as they scale.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

]]> 2489 no Invest in Your Brand with Tom Kenyon https://guestxpodcast.com Creating an experience for your customers isn’t a simple task. The guest experience goes beyond the onsite experience – it starts with the guest’s first touchpoint with your brand. In this week’s episode, we’re joined by Tom Kenyon, the VP of Product for BlueTent, to discuss the importance of investing in your brand’s story to make sure it conveys the right message. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Wed, 09 Mar 2022 09:00:00 -0000 Invest in Your Brand with Tom Kenyon full Xplorie Creating an experience for your customers isn’t a simple task. The guest experience goes beyond the onsite experience – it starts with the guest’s first touchpoint with your brand. In this week’s episode, we’re joined by Tom Kenyon, the VP of Product for BlueTent, to discuss the importance of investing in your brand’s story to make sure it conveys the right message. Learn more about our podcast sponsors, https://my.captivate.fm/www.breezeway.io/guestx (Breezeway) here, and check out more of our episodes https://hospitality.fm/show/guestx-podcast/ (here!) Creating an experience for your customers isn’t a simple task. The guest experience goes beyond the onsite experience – it starts with the guest’s first touchpoint with your brand. In this week’s episode, we’re joined by Tom Kenyon, the VP of Product for BlueTent, to discuss the importance of investing in your brand’s story to make sure it conveys the right message. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Creating an experience for your customers isn’t a simple task. The guest experience goes beyond the onsite experience – it starts with the guest’s first touchpoint with your brand. In this week’s episode, we’re joined by Tom Kenyon, the VP of Product for BlueTent, to discuss the importance of investing in your brand’s story to make sure it conveys the right message.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

]]> 2834 no GuestX Podcast Recap: The First 80 Episodes https://guestxpodcast.com Co-hosts Matt and Brian sit down and reflect on the first nine months of the GuestX Podcast. Reviewing the variety of guests they’ve interviewed and the most important topics discussed on the show. They also share why it’s important to get insights from professionals outside the hospitality industry to improve the guest experience. Learn more about Breezeway here and checkout more of our episodes here! Wed, 02 Mar 2022 09:00:00 -0000 GuestX Podcast Recap: The First 80 Episodes full Xplorie Co-hosts Matt and Brian sit down and reflect on the first nine months of the GuestX Podcast. Reviewing the variety of guests they’ve interviewed and the most important topics discussed on the show. They also share why it’s important to get insights from professionals outside the hospitality industry to improve the guest experience. Learn more about Breezeway here and checkout more of our episodes https://hospitality.fm/show/guestx-podcast/ (here!) Co-hosts Matt and Brian sit down and reflect on the first nine months of the GuestX Podcast. Reviewing the variety of guests they’ve interviewed and the most important topics discussed on the show. They also share why it’s important to get insights from professionals outside the hospitality industry to improve the guest experience. Learn more about Breezeway here and checkout more of our episodes here! Co-hosts Matt and Brian sit down and reflect on the first nine months of the GuestX Podcast. Reviewing the variety of guests they’ve interviewed and the most important topics discussed on the show. They also share why it’s important to get insights from professionals outside the hospitality industry to improve the guest experience.

Learn more about Breezeway here and checkout more of our episodes here!

]]> 2084 no Immersive Experiences with Jeff Brown https://guestxpodcast.com Loma Homes’ Co-Founder, Jeff Brown, joins us this week to share how he and his team is taking a unique position in the industry. They create immersive experiences for their guests through themed vacation homes and their online presence. Jeff explains that since the homes are owned solely by the company, it makes it easier for them to control their brand. Wed, 23 Feb 2022 10:00:00 -0000 Immersive Experiences with Jeff Brown full Xplorie Loma Homes’ Co-Founder, Jeff Brown, joins us this week to share how he and his team is taking a unique position in the industry. They create immersive experiences for their guests through themed vacation homes and their online presence. Jeff explains that since the homes are owned solely by the company, it makes it easier for them to control their brand. Loma Homes’ Co-Founder, Jeff Brown, joins us this week to share how he and his team is taking a unique position in the industry. They create immersive experiences for their guests through themed vacation homes and their online presence. Jeff explains that since the homes are owned solely by the company, it makes it easier for them to control their brand. Loma Homes’ Co-Founder, Jeff Brown, joins us this week to share how he and his team is taking a unique position in the industry. They create immersive experiences for their guests through themed vacation homes and their online presence. Jeff explains that since the homes are owned solely by the company, it makes it easier for them to control their brand.

]]> 2213 no The Value in the Brand with Jaclyn Riley https://guestxpodcast.com This week, Matt and Brian met up with Jaclyn Riley, the global director of marketing and communications at Club Quarters Hotels. Jaclyn draws from her knowledge of the global hospitality marketing field to explain the nuances of scaling a brand and how she “engineers a feeling” and then monetizes that feeling. Whether trying new loyalty programs or experimenting with marketing strategies, she emphasizes the importance of testing so you’re ready to pivot when needed. Wed, 16 Feb 2022 09:00:00 -0000 The Value in the Brand with Jaclyn Riley full Xplorie This week, Matt and Brian met up with Jaclyn Riley, the global director of marketing and communications at Club Quarters Hotels. Jaclyn draws from her knowledge of the global hospitality marketing field to explain the nuances of scaling a brand and how she “engineers a feeling” and then monetizes that feeling. Whether trying new loyalty programs or experimenting with marketing strategies, she emphasizes the importance of testing so you’re ready to pivot when needed. This week, Matt and Brian met up with Jaclyn Riley, the global director of marketing and communications at Club Quarters Hotels. Jaclyn draws from her knowledge of the global hospitality marketing field to explain the nuances of scaling a brand and how she “engineers a feeling” and then monetizes that feeling. Whether trying new loyalty programs or experimenting with marketing strategies, she emphasizes the importance of testing so you’re ready to pivot when needed. This week, Matt and Brian met up with Jaclyn Riley, the global director of marketing and communications at Club Quarters Hotels. Jaclyn draws from her knowledge of the global hospitality marketing field to explain the nuances of scaling a brand and how she “engineers a feeling” and then monetizes that feeling. Whether trying new loyalty programs or experimenting with marketing strategies, she emphasizes the importance of testing so you’re ready to pivot when needed.

]]> 2409 no Company Culture with Mark Levy https://guestxpodcast.com GuestX sat down with Mark Levy - Employee Experience Advisor, TEDx speaker, and company culture advisor - to talk all about the employee experience. Mark explains how the employee experience is a "guest experience", with company culture, values, environment, as just a few of the factors that can keep employees happy. He describes his time at Airbnb as Global Head of Employee Experience, pioneering the shift from HR to Employee Experience, and ways to keep a company culture thriving. Wed, 09 Feb 2022 10:00:00 -0000 Company Culture with Mark Levy full Xplorie GuestX sat down with Mark Levy - Employee Experience Advisor, TEDx speaker, and company culture advisor - to talk all about the employee experience. Mark explains how the employee experience is a "guest experience", with company culture, values, environment, as just a few of the factors that can keep employees happy. He describes his time at Airbnb as Global Head of Employee Experience, pioneering the shift from HR to Employee Experience, and ways to keep a company culture thriving. GuestX sat down with Mark Levy - Employee Experience Advisor, TEDx speaker, and company culture advisor - to talk all about the employee experience. Mark explains how the employee experience is a "guest experience", with company culture, values, environment, as just a few of the factors that can keep employees happy. He describes his time at Airbnb as Global Head of Employee Experience, pioneering the shift from HR to Employee Experience, and ways to keep a company culture thriving. GuestX sat down with Mark Levy - Employee Experience Advisor, TEDx speaker, and company culture advisor - to talk all about the employee experience. Mark explains how the employee experience is a "guest experience", with company culture, values, environment, as just a few of the factors that can keep employees happy. He describes his time at Airbnb as Global Head of Employee Experience, pioneering the shift from HR to Employee Experience, and ways to keep a company culture thriving.

]]> 2224 no The Ins and Outs of Property Management with Mike Harrington https://guestxpodcast.com Matt and Brian met up with Mike Harrington, the CEO and owner of Carolina Retreats and the former president of VRMA. Mike explains how he got his start in the industry and how it has changed since that time. He touches on each segment of the business, including asset management, brand consistency, and the guest journey. He also shares his views on direct booking and fair pricing, which keeps repeat guests coming back each year. Wed, 02 Feb 2022 09:00:00 -0000 The Ins and Outs of Property Management with Mike Harrington full Xplorie Matt and Brian met up with Mike Harrington, the CEO and owner of Carolina Retreats and the former president of VRMA. Mike explains how he got his start in the industry and how it has changed since that time. He touches on each segment of the business, including asset management, brand consistency, and the guest journey. He also shares his views on direct booking and fair pricing, which keeps repeat guests coming back each year. Matt and Brian met up with Mike Harrington, the CEO and owner of Carolina Retreats and the former president of VRMA. Mike explains how he got his start in the industry and how it has changed since that time. He touches on each segment of the business, including asset management, brand consistency, and the guest journey. He also shares his views on direct booking and fair pricing, which keeps repeat guests coming back each year. Matt and Brian met up with Mike Harrington, the CEO and owner of Carolina Retreats and the former president of VRMA. Mike explains how he got his start in the industry and how it has changed since that time. He touches on each segment of the business, including asset management, brand consistency, and the guest journey. He also shares his views on direct booking and fair pricing, which keeps repeat guests coming back each year.

]]> 2323 no Guest Experience and Scaling a Vacation Rental Business with Dennis Goedheid https://guestxpodcast.com GuestX sat down with Dennis Goedheid, the Founder and CEO of Casiola Vacation Homes and Guestor. Dennis takes us through his early days of property management and how Casiola came to be. Dennis explains Casiola’s branding strategy and tells us about their unique software system, which is fully transparent, allowing owners to see all of the daily operations, reservations, and reviews that their property receives. Wed, 26 Jan 2022 09:00:00 -0000 Guest Experience and Scaling a Vacation Rental Business with Dennis Goedheid full Xplorie GuestX sat down with Dennis Goedheid, the Founder and CEO of Casiola Vacation Homes and Guestor. Dennis takes us through his early days of property management and how Casiola came to be. Dennis explains Casiola’s branding strategy and tells us about their unique software system, which is fully transparent, allowing owners to see all of the daily operations, reservations, and reviews that their property receives. GuestX sat down with Dennis Goedheid, the Founder and CEO of Casiola Vacation Homes and Guestor. Dennis takes us through his early days of property management and how Casiola came to be. Dennis explains Casiola’s branding strategy and tells us about their unique software system, which is fully transparent, allowing owners to see all of the daily operations, reservations, and reviews that their property receives. GuestX sat down with Dennis Goedheid, the Founder and CEO of Casiola Vacation Homes and Guestor. Dennis takes us through his early days of property management and how Casiola came to be. Dennis explains Casiola’s branding strategy and tells us about their unique software system, which is fully transparent, allowing owners to see all of the daily operations, reservations, and reviews that their property receives.

]]> 2395 no A Career in Guest Experience with Djuan Rivers https://guestxpodcast.com Matt and Brian sat down with industry veteran and travel enthusiast Djuan Rivers, the former VP of Disney’s Animal Kingdom. Djuan shares his knowledge from his vast experience in the hospitality industry and explains how every role in a company plays an essential part in the overall guest experience. He also underscores the importance of guiding front-line employees since guest expectations have rapidly changed. Wed, 19 Jan 2022 10:00:00 -0000 A Career in Guest Experience with Djuan Rivers full Xplorie Matt and Brian sat down with industry veteran and travel enthusiast Djuan Rivers, the former VP of Disney’s Animal Kingdom. Djuan shares his knowledge from his vast experience in the hospitality industry and explains how every role in a company plays an essential part in the overall guest experience. He also underscores the importance of guiding front-line employees since guest expectations have rapidly changed. Matt and Brian sat down with industry veteran and travel enthusiast Djuan Rivers, the former VP of Disney’s Animal Kingdom. Djuan shares his knowledge from his vast experience in the hospitality industry and explains how every role in a company plays an essential part in the overall guest experience. He also underscores the importance of guiding front-line employees since guest expectations have rapidly changed. Matt and Brian sat down with industry veteran and travel enthusiast Djuan Rivers, the former VP of Disney’s Animal Kingdom. Djuan shares his knowledge from his vast experience in the hospitality industry and explains how every role in a company plays an essential part in the overall guest experience. He also underscores the importance of guiding front-line employees since guest expectations have rapidly changed.

]]> 1856 no Standards & Certifications with Chris Maughan https://guestxpodcast.com GuestX sits down with Chris Maughan, CEO and co-founder of I-PRAC, a global accreditation platform for short-term rental companies. Chris shares how I-PRAC came to be when he met a family who booked a vacation rental that didn’t exist. Chris also explains the I-PRACs trust logo, a unique ID members receive that they can display to verify their business, assuring guests that they are dealing with a legitimate business. Wed, 12 Jan 2022 14:10:00 -0000 Standards & Certifications with Chris Maughan full Xplorie GuestX sits down with Chris Maughan, CEO and co-founder of I-PRAC, a global accreditation platform for short-term rental companies. Chris shares how I-PRAC came to be when he met a family who booked a vacation rental that didn’t exist. Chris also explains the I-PRACs trust logo, a unique ID members receive that they can display to verify their business, assuring guests that they are dealing with a legitimate business. GuestX sits down with Chris Maughan, CEO and co-founder of I-PRAC, a global accreditation platform for short-term rental companies. Chris shares how I-PRAC came to be when he met a family who booked a vacation rental that didn’t exist. Chris also explains the I-PRACs trust logo, a unique ID members receive that they can display to verify their business, assuring guests that they are dealing with a legitimate business. GuestX sits down with Chris Maughan, CEO and co-founder of I-PRAC, a global accreditation platform for short-term rental companies. Chris shares how I-PRAC came to be when he met a family who booked a vacation rental that didn’t exist. Chris also explains the I-PRACs trust logo, a unique ID members receive that they can display to verify their business, assuring guests that they are dealing with a legitimate business.

]]> 2775 no Travel Made Simple with Sachin Narode and Rachel Obenshain https://guestxpodcast.com Matt and Brian met up with Sachin Narode and Rachel Obenshain, the founders of Xeniapp at Phocuswright. Sachin and Rachel talk about the idea behind Xeniapp and how they are making travel simple for both the provider and guest. Xeniapp is a web-based storefront, booking engine, CRM, and payment settlement engine all in one. Tue, 11 Jan 2022 12:47:00 -0000 Travel Made Simple with Sachin Narode and Rachel Obenshain full Xplorie Matt and Brian met up with Sachin Narode and Rachel Obenshain, the founders of Xeniapp at Phocuswright. Sachin and Rachel talk about the idea behind Xeniapp and how they are making travel simple for both the provider and guest. Xeniapp is a web-based storefront, booking engine, CRM, and payment settlement engine all in one. Matt and Brian met up with Sachin Narode and Rachel Obenshain, the founders of Xeniapp at Phocuswright. Sachin and Rachel talk about the idea behind Xeniapp and how they are making travel simple for both the provider and guest. Xeniapp is a web-based storefront, booking engine, CRM, and payment settlement engine all in one. Matt and Brian met up with Sachin Narode and Rachel Obenshain, the founders of Xeniapp at Phocuswright. Sachin and Rachel talk about the idea behind Xeniapp and how they are making travel simple for both the provider and guest. Xeniapp is a web-based storefront, booking engine, CRM, and payment settlement engine all in one.

]]> 811 no Laundry and Linens with Daniel Cruz https://guestxpodcast.com GuestX caught up with Daniel Cruz, CEO and co-founder of Washbnb, a laundry solution built exclusively for hosts. Daniel talks about how Washbnb came to fruition while he was a property manager trying to get his linens clean for many units. Washbnb uses a different approach to laundry services which offers hospitality companies the highest quality linens, delivered weekly clean and ready for use. Thu, 06 Jan 2022 12:54:00 -0000 Laundry and Linens with Daniel Cruz full Xplorie GuestX caught up with Daniel Cruz, CEO and co-founder of Washbnb, a laundry solution built exclusively for hosts. Daniel talks about how Washbnb came to fruition while he was a property manager trying to get his linens clean for many units. Washbnb uses a different approach to laundry services which offers hospitality companies the highest quality linens, delivered weekly clean and ready for use. GuestX caught up with Daniel Cruz, CEO and co-founder of Washbnb, a laundry solution built exclusively for hosts. Daniel talks about how Washbnb came to fruition while he was a property manager trying to get his linens clean for many units. Washbnb uses a different approach to laundry services which offers hospitality companies the highest quality linens, delivered weekly clean and ready for use. GuestX caught up with Daniel Cruz, CEO and co-founder of Washbnb, a laundry solution built exclusively for hosts. Daniel talks about how Washbnb came to fruition while he was a property manager trying to get his linens clean for many units. Washbnb uses a different approach to laundry services which offers hospitality companies the highest quality linens, delivered weekly clean and ready for use.

]]> 1373 no The Travel Ecosystem with Jeff Katz https://guestxpodcast.com Matt and Brian sat down with industry veteran and CEO of Journera, Jeff Katz. Jeff goes in-depth on Journera’s mission and how they are helping travel-related companies access a holistic view of their customer data to improve the guest experience further and drive business. Wed, 05 Jan 2022 14:30:00 -0000 The Travel Ecosystem with Jeff Katz full Xplorie Matt and Brian sat down with industry veteran and CEO of Journera, Jeff Katz. Jeff goes in-depth on Journera’s mission and how they are helping travel-related companies access a holistic view of their customer data to improve the guest experience further and drive business. Matt and Brian sat down with industry veteran and CEO of Journera, Jeff Katz. Jeff goes in-depth on Journera’s mission and how they are helping travel-related companies access a holistic view of their customer data to improve the guest experience further and drive business. Matt and Brian sat down with industry veteran and CEO of Journera, Jeff Katz. Jeff goes in-depth on Journera’s mission and how they are helping travel-related companies access a holistic view of their customer data to improve the guest experience further and drive business.

]]> 1738 no Call Center Technology with Philip Ballard https://guestxpodcast.com Matt and Brian sat down with Philip Ballard, the CCO of HotelPlanner.com, during the 2021 Phocuswright Conference. Philip takes us through the history of HotelPlanner.com and its plans to go public in the coming months. He also talks to us extensively about their call center system and how they combine the human element with AI, creating a more efficient experience for the customer. Tue, 04 Jan 2022 12:56:00 -0000 Call Center Technology with Philip Ballard full Xplorie Matt and Brian sat down with Philip Ballard, the CCO of HotelPlanner.com, during the 2021 Phocuswright Conference. Philip takes us through the history of HotelPlanner.com and its plans to go public in the coming months. He also talks to us extensively about their call center system and how they combine the human element with AI, creating a more efficient experience for the customer. Matt and Brian sat down with Philip Ballard, the CCO of HotelPlanner.com, during the 2021 Phocuswright Conference. Philip takes us through the history of HotelPlanner.com and its plans to go public in the coming months. He also talks to us extensively about their call center system and how they combine the human element with AI, creating a more efficient experience for the customer. Matt and Brian sat down with Philip Ballard, the CCO of HotelPlanner.com, during the 2021 Phocuswright Conference. Philip takes us through the history of HotelPlanner.com and its plans to go public in the coming months. He also talks to us extensively about their call center system and how they combine the human element with AI, creating a more efficient experience for the customer.

]]> 781 no The Final Frontier of Travel Distribution with Blanca Menchaca https://guestxpodcast.com BeMyGuest CEO and Co-Founder Blanca Menchaca joined GuestX to discuss the history and mission of BeMyGuest, a B2B travel technology company servicing the tours and activities industry in the Asian Market. Blanca tells us about the hurdles that BeMyGuest has overcome regarding the redistribution and resale of tours, activities, and attractions. Thu, 30 Dec 2021 14:44:00 -0000 The Final Frontier of Travel Distribution with Blanca Menchaca bonus Xplorie BeMyGuest CEO and Co-Founder Blanca Menchaca joined GuestX to discuss the history and mission of BeMyGuest, a B2B travel technology company servicing the tours and activities industry in the Asian Market. Blanca tells us about the hurdles that BeMyGuest has overcome regarding the redistribution and resale of tours, activities, and attractions. BeMyGuest CEO and Co-Founder Blanca Menchaca joined GuestX to discuss the history and mission of BeMyGuest, a B2B travel technology company servicing the tours and activities industry in the Asian Market. Blanca tells us about the hurdles that BeMyGuest has overcome regarding the redistribution and resale of tours, activities, and attractions. BeMyGuest CEO and Co-Founder Blanca Menchaca joined GuestX to discuss the history and mission of BeMyGuest, a B2B travel technology company servicing the tours and activities industry in the Asian Market. Blanca tells us about the hurdles that BeMyGuest has overcome regarding the redistribution and resale of tours, activities, and attractions.

]]> 1032 no Tours and Attractions in Latin America With Daniel Peña https://guestxpodcast.com Matt and Brian had the pleasure of speaking with the CEO and Co-Founder of LocalAdventures, Daniel Peña, who also happens to be a Phocuswright 2021 Young Leader. Daniel talks about the tours and attractions industry in Latin America and how LocalAdventures targets consumers directly and through travel agencies in those markets. Wed, 29 Dec 2021 13:41:00 -0000 Tours and Attractions in Latin America With Daniel Peña full Xplorie Matt and Brian had the pleasure of speaking with the CEO and Co-Founder of LocalAdventures, Daniel Peña, who also happens to be a Phocuswright 2021 Young Leader. Daniel talks about the tours and attractions industry in Latin America and how LocalAdventures targets consumers directly and through travel agencies in those markets. Matt and Brian had the pleasure of speaking with the CEO and Co-Founder of LocalAdventures, Daniel Peña, who also happens to be a Phocuswright 2021 Young Leader. Daniel talks about the tours and attractions industry in Latin America and how LocalAdventures targets consumers directly and through travel agencies in those markets. Matt and Brian had the pleasure of speaking with the CEO and Co-Founder of LocalAdventures, Daniel Peña, who also happens to be a Phocuswright 2021 Young Leader. Daniel talks about the tours and attractions industry in Latin America and how LocalAdventures targets consumers directly and through travel agencies in those markets.

]]> 704 no Streamline with Software with Vered Raviv Schwarz https://guestxpodcast.com GuestX sat down with the President & COO of Guesty, Vered Raviv Schwarz, at the 2021 Phocuswright Conference. Vered talks about Guesty’s vision and the benefits of integrating one platform with other services so property managers can streamline their operations. Vered also shares her positive outlook on the state of the vacation rental industry, which has reached mainstream status and is no longer considered ‘alternative’ accommodations. Tue, 28 Dec 2021 13:02:00 -0000 Streamline with Software with Vered Raviv Schwarz full Xplorie GuestX sat down with the President and COO of Guesty, Vered Raviv Schwarz, at the 2021 Phocuswright Conference. Vered talks about Guesty’s vision and the benefits of integrating one platform with other services so property managers can streamline their operations. Vered also shares her positive outlook on the state of the vacation rental industry, which has reached mainstream status and is no longer considered ‘alternative’ accommodations. GuestX sat down with the President & COO of Guesty, Vered Raviv Schwarz, at the 2021 Phocuswright Conference. Vered talks about Guesty’s vision and the benefits of integrating one platform with other services so property managers can streamline their operations. Vered also shares her positive outlook on the state of the vacation rental industry, which has reached mainstream status and is no longer considered ‘alternative’ accommodations. GuestX sat down with the President & COO of Guesty, Vered Raviv Schwarz, at the 2021 Phocuswright Conference. Vered talks about Guesty’s vision and the benefits of integrating one platform with other services so property managers can streamline their operations. Vered also shares her positive outlook on the state of the vacation rental industry, which has reached mainstream status and is no longer considered ‘alternative’ accommodations.

]]> 921 no Drive Direct With Cady Wolf https://guestxpodcast.com Matt and Brian speak with the VP of Sojern, Cady Wolf, at the 2021 Phocuswright Conference. Cady reveals how Sojern is driving direct bookings with their unique multi-channel marketing approach for small property management companies to the big players and everyone in between. Sojern's goal is to help property management companies drive their customer acquisition so that they don't have to rely heavily on the OTAs. Thu, 23 Dec 2021 11:58:00 -0000 Drive Direct With Cady Wolf full Xplorie Matt and Brian speak with the VP of Sojern, Cady Wolf, at the 2021 Phocuswright Conference. Cady reveals how Sojern is driving direct bookings with their unique multi-channel marketing approach for small property management companies to the big players and everyone in between. Sojern's goal is to help property management companies drive their customer acquisition so that they don't have to rely heavily on the OTAs. Matt and Brian speak with the VP of Sojern, Cady Wolf, at the 2021 Phocuswright Conference. Cady reveals how Sojern is driving direct bookings with their unique multi-channel marketing approach for small property management companies to the big players and everyone in between. Sojern's goal is to help property management companies drive their customer acquisition so that they don't have to rely heavily on the OTAs. Matt and Brian speak with the VP of Sojern, Cady Wolf, at the 2021 Phocuswright Conference. Cady reveals how Sojern is driving direct bookings with their unique multi-channel marketing approach for small property management companies to the big players and everyone in between. Sojern's goal is to help property management companies drive their customer acquisition so that they don't have to rely heavily on the OTAs.

]]> 716 no Diversity in the Workforce With Alex Mirza and Yvonne Choi https://guestxpodcast.com GuestX sat down with Alex Mirza and Yvonne Choi from MogulRecruiter during the 2021 Phocuswright Conference. Alex and Yvonne talk about how important it is to open up the talent pool to promote diversity and welcome people from other service industries. They also share how MogulRecruiter addresses the hospitality industry's talent, booking, and management challenges. Wed, 22 Dec 2021 14:17:00 -0000 Diversity in the Workforce With Alex Mirza and Yvonne Choi full Xplorie GuestX sat down with Alex Mirza and Yvonne Choi from MogulRecruiter during the 2021 Phocuswright Conference. Alex and Yvonne talk about how important it is to open up the talent pool to promote diversity and welcome people from other service industries. They also share how MogulRecruiter addresses the hospitality industry's talent, booking, and management challenges. GuestX sat down with Alex Mirza and Yvonne Choi from MogulRecruiter during the 2021 Phocuswright Conference. Alex and Yvonne talk about how important it is to open up the talent pool to promote diversity and welcome people from other service industries. They also share how MogulRecruiter addresses the hospitality industry's talent, booking, and management challenges. GuestX sat down with Alex Mirza and Yvonne Choi from MogulRecruiter during the 2021 Phocuswright Conference. Alex and Yvonne talk about how important it is to open up the talent pool to promote diversity and welcome people from other service industries. They also share how MogulRecruiter addresses the hospitality industry's talent, booking, and management challenges.

]]> 1003 no Digital Transformation With Nelson Boyce https://guestxpodcast.com Matt and Brian caught up with Nelson Boyce, the managing director of travel at Google, during the 2021 Phocuswright Conference. In this episode, Nelson talks to us about digital transformation in the travel industry and explains how it helps hospitality companies prepare for the future. Tue, 21 Dec 2021 12:30:00 -0000 Digital Transformation With Nelson Boyce full Xplorie Matt and Brian caught up with Nelson Boyce, the managing director of travel at Google, during the 2021 Phocuswright Conference. In this episode, Nelson talks to us about digital transformation in the travel industry and explains how it helps hospitality companies prepare for the future. Matt and Brian caught up with Nelson Boyce, the managing director of travel at Google, during the 2021 Phocuswright Conference. In this episode, Nelson talks to us about digital transformation in the travel industry and explains how it helps hospitality companies prepare for the future. Matt and Brian caught up with Nelson Boyce, the managing director of travel at Google, during the 2021 Phocuswright Conference. In this episode, Nelson talks to us about digital transformation in the travel industry and explains how it helps hospitality companies prepare for the future.

]]> 726 no The Future of Tipping With Sarah Taveprungsenukul and Doug Miles https://guestxpodcast.com Matt and Brian talk with the co-founders of youtip, Sarah Taveprungsenukul and Doug Miles. Youtip was born out of the COVID-19 pandemic and was the winner of the summit competition at the Phocuswright Conference. Sarah and Doug talk to us about how youtip is easily deployable across different brands, properties, and hotels. Youtip is making it easier for tippers and overall service workers are receiving more tips digitally. Thu, 16 Dec 2021 15:39:00 -0000 The Future of Tipping With Sarah Taveprungsenukul and Doug Miles full Xplorie Matt and Brian talk with the co-founders of youtip, Sarah Taveprungsenukul and Doug Miles. Youtip was born out of the COVID-19 pandemic and was the winner of the summit competition at the Phocuswright Conference. Sarah and Doug talk to us about how youtip is easily deployable across different brands, properties, and hotels. Youtip is making it easier for tippers and overall service workers are receiving more tips digitally. Matt and Brian talk with the co-founders of youtip, Sarah Taveprungsenukul and Doug Miles. Youtip was born out of the COVID-19 pandemic and was the winner of the summit competition at the Phocuswright Conference. Sarah and Doug talk to us about how youtip is easily deployable across different brands, properties, and hotels. Youtip is making it easier for tippers and overall service workers are receiving more tips digitally. Matt and Brian talk with the co-founders of youtip, Sarah Taveprungsenukul and Doug Miles. Youtip was born out of the COVID-19 pandemic and was the winner of the summit competition at the Phocuswright Conference. Sarah and Doug talk to us about how youtip is easily deployable across different brands, properties, and hotels. Youtip is making it easier for tippers and overall service workers are receiving more tips digitally.

]]> 862 no Changing and Adapting With Pete Comeau https://guestxpodcast.com GuestX sits down with Peter Comeau, Managing Director at Phocuswright. Peter talks to us about the industry's significant jump in bookings through digital channels and how airlines and hospitality companies adopted flexible booking policies due to COVID-19. Wed, 15 Dec 2021 14:16:00 -0000 Changing and Adapting With Pete Comeau bonus Xplorie GuestX sits down with Peter Comeau, Managing Director at Phocuswright. Peter talks to us about the industry's significant jump in bookings through digital channels and how airlines and hospitality companies adopted flexible booking policies due to COVID-19. GuestX sits down with Peter Comeau, Managing Director at Phocuswright. Peter talks to us about the industry's significant jump in bookings through digital channels and how airlines and hospitality companies adopted flexible booking policies due to COVID-19. GuestX sits down with Peter Comeau, Managing Director at Phocuswright. Peter talks to us about the industry's significant jump in bookings through digital channels and how airlines and hospitality companies adopted flexible booking policies due to COVID-19.

]]> 1152 no Artificial Intelligence in the Travel Industry With Revital Kristal https://anchor.fm/guestx/episodes/Artificial-Intelligence-in-the-Travel-Industry-With-Revital-Kristal-e1bmsku Join us with Revital Kristal, CEO and co-founder of reTravel, an automated AI-powered technology platform that travel agencies and airlines use to sell their customers anything using a curated marketplace of trusted providers. Revital takes us through what it’s like to present at the Phocuswright Conference and what the future looks like for reTravel. Tue, 14 Dec 2021 19:05:25 -0000 Artificial Intelligence in the Travel Industry With Revital Kristal bonus Xplorie <p>Join us with Revital Kristal, CEO and co-founder of reTravel, an automated AI-powered technology platform that travel agencies and airlines use to sell their customers anything using a curated marketplace of trusted providers. Revital takes us through what it’s like to present at the Phocuswright Conference and what the future looks like for reTravel.</p> Join us with Revital Kristal, CEO and co-founder of reTravel, an automated AI-powered technology platform that travel agencies and airlines use to sell their customers anything using a curated marketplace of trusted providers. Revital takes us through what it’s like to present at the Phocuswright Conference and what the future looks like for reTravel. Join us with Revital Kristal, CEO and co-founder of reTravel, an automated AI-powered technology platform that travel agencies and airlines use to sell their customers anything using a curated marketplace of trusted providers. Revital takes us through what it’s like to present at the Phocuswright Conference and what the future looks like for reTravel.

]]> 978 no Pricing, Booking, and Data With Julie Brinkman https://anchor.fm/guestx/episodes/Pricing--Booking--and-Data-With-Julie-Brinkman-e1bfoaf Join Matthew and Brian as they sit down with the CEO of Beyond, Julie Brinkman. Julie talks about how Beyond is helping property managers and owners through their dynamic pricing system, building guest community to promote direct bookings, and the importance of data when it comes to booking and pricing. Thu, 09 Dec 2021 19:41:30 -0000 Pricing, Booking, and Data With Julie Brinkman bonus Xplorie <p>Join Matthew and Brian as they sit down with the CEO of Beyond, Julie Brinkman. Julie talks about how Beyond is helping property managers and owners through their dynamic pricing system, building guest community to promote direct bookings, and the importance of data when it comes to booking and pricing.</p> Join Matthew and Brian as they sit down with the CEO of Beyond, Julie Brinkman. Julie talks about how Beyond is helping property managers and owners through their dynamic pricing system, building guest community to promote direct bookings, and the importance of data when it comes to booking and pricing. Join Matthew and Brian as they sit down with the CEO of Beyond, Julie Brinkman. Julie talks about how Beyond is helping property managers and owners through their dynamic pricing system, building guest community to promote direct bookings, and the importance of data when it comes to booking and pricing.

]]> 946 no The Business of People With Peter Ricci https://anchor.fm/guestx/episodes/The-Business-of-People-With-Peter-Ricci-e1be3op In this week’s episode, we sit down with Peter Ricci, the director of Florida Atlantic University's hospitality and tourism management program. Peter is a veteran in the hospitality industry, with over 25+ years of experience in different segments of the industry. Peter shares his thoughts on the state of the hospitality workforce and the importance of education.  Wed, 08 Dec 2021 19:08:09 -0000 The Business of People With Peter Ricci full Xplorie <p>In this week’s episode, we sit down with Peter Ricci, the director of Florida Atlantic University's hospitality and tourism management program. Peter is a veteran in the hospitality industry, with over 25+ years of experience in different segments of the industry. Peter shares his thoughts on the state of the hospitality workforce and the importance of education.&nbsp;</p> In this week’s episode, we sit down with Peter Ricci, the director of Florida Atlantic University's hospitality and tourism management program. Peter is a veteran in the hospitality industry, with over 25+ years of experience in different segments of the industry. Peter shares his thoughts on the state of the hospitality workforce and the importance of education.  In this week’s episode, we sit down with Peter Ricci, the director of Florida Atlantic University's hospitality and tourism management program. Peter is a veteran in the hospitality industry, with over 25+ years of experience in different segments of the industry. Peter shares his thoughts on the state of the hospitality workforce and the importance of education. 

]]> 2664 no Welcome to Phocuswright Conference Series https://anchor.fm/guestx/episodes/Welcome-to-Phocuswright-Conference-Series-e1bchft Join Matthew and Brian from the 2021 Phocuswright Conference bringing you the latest in the industry and kicking off the episode series including exclusive interviews from the industry's top professionals. You don't want to miss this! Tue, 07 Dec 2021 20:46:13 -0000 Welcome to Phocuswright Conference Series bonus Xplorie <p>Join Matthew and Brian from the 2021 Phocuswright Conference bringing you the latest in the industry and kicking off the episode series including exclusive interviews from the industry's top professionals. You don't want to miss this!</p> Join Matthew and Brian from the 2021 Phocuswright Conference bringing you the latest in the industry and kicking off the episode series including exclusive interviews from the industry's top professionals. You don't want to miss this! Join Matthew and Brian from the 2021 Phocuswright Conference bringing you the latest in the industry and kicking off the episode series including exclusive interviews from the industry's top professionals. You don't want to miss this!

]]> 308 no Peace of Mind With Andrew Bate https://anchor.fm/guestx/episodes/Peace-of-Mind-With-Andrew-Bate-e1b365n This week GuestX sits down with the CEO of Safely, Andrew Bate. Andrew takes us through the early days of Safely, and how the company has evolved into what it is today. Safely helps homeowners utilize their asset in a safe and protected manner which provides insurance and peace of mind for both the homeowner and guest. Wed, 01 Dec 2021 18:05:12 -0000 Peace of Mind With Andrew Bate full 1 21 Xplorie <p>This week GuestX sits down with the CEO of Safely, Andrew Bate. Andrew takes us through the early days of Safely, and how the company has evolved into what it is today. Safely helps homeowners utilize their asset in a safe and protected manner which provides insurance and peace of mind for both the homeowner and guest.</p> This week GuestX sits down with the CEO of Safely, Andrew Bate. Andrew takes us through the early days of Safely, and how the company has evolved into what it is today. Safely helps homeowners utilize their asset in a safe and protected manner which provides insurance and peace of mind for both the homeowner and guest. This week GuestX sits down with the CEO of Safely, Andrew Bate. Andrew takes us through the early days of Safely, and how the company has evolved into what it is today. Safely helps homeowners utilize their asset in a safe and protected manner which provides insurance and peace of mind for both the homeowner and guest.

]]> 2620 no Dynamic Pricing with Tess Brown https://anchor.fm/guestx/episodes/Dynamic-Pricing-with-Tess-Brown-e1b1m6t Sit down with Tess Brown from Beyond at the 2021 Vitur Summit. Tess talks about how each vacation rental is unique and how amenities and experiences can influence the price of a rental. Tess also explains that although there are powerful tools for dynamic pricing, nothing will replace the human element in the process. Tue, 30 Nov 2021 20:31:00 -0000 Dynamic Pricing with Tess Brown bonus Xplorie Sit down with Tess Brown from Beyond at the 2021 Vitur Summit. Tess talks about how each vacation rental is unique and how amenities and experiences can influence the price of a rental. Tess also explains that although there are powerful tools for dynamic pricing, nothing will replace the human element in the process. Sit down with Tess Brown from Beyond at the 2021 Vitur Summit. Tess talks about how each vacation rental is unique and how amenities and experiences can influence the price of a rental. Tess also explains that although there are powerful tools for dynamic pricing, nothing will replace the human element in the process. Sit down with Tess Brown from Beyond at the 2021 Vitur Summit. Tess talks about how each vacation rental is unique and how amenities and experiences can influence the price of a rental. Tess also explains that although there are powerful tools for dynamic pricing, nothing will replace the human element in the process.

]]> 1292 no Conferences and Networking with Paul Stevens https://anchor.fm/guestx/episodes/Conferences-and-Networking-with-Paul-Stevens-e1arcqu Catch up with Paul Stevens from ShortTermRentalz at the 2021 Vitur Summit. Paul talks about the Shortyz Awards, the Urban Living Festival, and how conferences and events bring together different parts of the hospitality industry, which creates learning experiences and networking opportunities. Fri, 26 Nov 2021 15:23:00 -0000 Conferences and Networking with Paul Stevens bonus Xplorie Catch up with Paul Stevens from ShortTermRentalz at the 2021 Vitur Summit. Paul talks about the Shortyz Awards, the Urban Living Festival, and how conferences and events bring together different parts of the hospitality industry, which creates learning experiences and networking opportunities. Catch up with Paul Stevens from ShortTermRentalz at the 2021 Vitur Summit. Paul talks about the Shortyz Awards, the Urban Living Festival, and how conferences and events bring together different parts of the hospitality industry, which creates learning experiences and networking opportunities. Catch up with Paul Stevens from ShortTermRentalz at the 2021 Vitur Summit. Paul talks about the Shortyz Awards, the Urban Living Festival, and how conferences and events bring together different parts of the hospitality industry, which creates learning experiences and networking opportunities.

]]> 1436 no The Power of Web Design With Chris Monkaitis https://anchor.fm/guestx/episodes/The-Power-of-Web-Design-With-Chris-Monkaitis-e1aoksk Chris Monkaitis, director of marketing at RealTech Webmasters is our guest this week. He’s been with RealTech, a niche website development and marketing company that specializes in the vacation rental and real estate category, for over nine years. Chris shares his extensive knowledge of web design and marketing, and emphasizes how a well-designed and efficient site can make all the difference in traffic and bookings. Wed, 24 Nov 2021 18:38:36 -0000 The Power of Web Design With Chris Monkaitis full 1 20 Xplorie <p>Chris Monkaitis, director of marketing at RealTech Webmasters is our guest this week. He’s been with RealTech, a niche website development and marketing company that specializes in the vacation rental and real estate category, for over nine years. Chris shares his extensive knowledge of web design and marketing, and emphasizes how a well-designed and efficient site can make all the difference in traffic and bookings.</p> Chris Monkaitis, director of marketing at RealTech Webmasters is our guest this week. He’s been with RealTech, a niche website development and marketing company that specializes in the vacation rental and real estate category, for over nine years. Chris shares his extensive knowledge of web design and marketing, and emphasizes how a well-designed and efficient site can make all the difference in traffic and bookings. Chris Monkaitis, director of marketing at RealTech Webmasters is our guest this week. He’s been with RealTech, a niche website development and marketing company that specializes in the vacation rental and real estate category, for over nine years. Chris shares his extensive knowledge of web design and marketing, and emphasizes how a well-designed and efficient site can make all the difference in traffic and bookings.

]]> 3120 no Education, Networking, Resources with Manuel Lozano https://anchor.fm/guestx/episodes/Education--Networking--Resources-with-Manuel-Lozano-e1an0pf Matthew and Brian catch up with Manuel Lozano at the 2021 Vitur Summit. Manuel talks about how he helped bring the vacation rental industry in Mexico and Latin America together by founding the Expo Renta Vacacional, and highlights the importance of education, resources, and networking within the industry. Tue, 23 Nov 2021 19:34:21 -0000 Education, Networking, Resources with Manuel Lozano bonus Xplorie <p>Matthew and Brian catch up with Manuel Lozano at the 2021 Vitur Summit. Manuel talks about how he helped bring the vacation rental industry in Mexico and Latin America together by founding the Expo Renta Vacacional, and highlights the importance of education, resources, and networking within the industry.</p> Matthew and Brian catch up with Manuel Lozano at the 2021 Vitur Summit. Manuel talks about how he helped bring the vacation rental industry in Mexico and Latin America together by founding the Expo Renta Vacacional, and highlights the importance of education, resources, and networking within the industry. Matthew and Brian catch up with Manuel Lozano at the 2021 Vitur Summit. Manuel talks about how he helped bring the vacation rental industry in Mexico and Latin America together by founding the Expo Renta Vacacional, and highlights the importance of education, resources, and networking within the industry.

]]> 1036 no Furniture Solutions with Johan van Staalduinen https://anchor.fm/guestx/episodes/Furniture-Solutions-with-Johan-van-Staalduinen-e1afken Join us at the 2021 Vitur Summit with Johan Van Staalduinen, director at Kave Home. Johan talks about the great things that Kave Home is doing for the vacation rental industry, such as providing furniture solutions for property managers, home stagings, and inventory management. Thu, 18 Nov 2021 18:58:52 -0000 Furniture Solutions with Johan van Staalduinen bonus Xplorie <p>Join us at the 2021 Vitur Summit with Johan Van Staalduinen, director at Kave Home. Johan talks about the great things that Kave Home is doing for the vacation rental industry, such as providing furniture solutions for property managers, home stagings, and inventory management.</p> Join us at the 2021 Vitur Summit with Johan Van Staalduinen, director at Kave Home. Johan talks about the great things that Kave Home is doing for the vacation rental industry, such as providing furniture solutions for property managers, home stagings, and inventory management. Join us at the 2021 Vitur Summit with Johan Van Staalduinen, director at Kave Home. Johan talks about the great things that Kave Home is doing for the vacation rental industry, such as providing furniture solutions for property managers, home stagings, and inventory management.

]]> 1228 no The Full Journey With Jonathan Lancaster https://anchor.fm/guestx/episodes/The-Full-Journey-With-Jonathan-Lancaster-e1adqv0 In this week’s episode, GuestX Podcast co-hosts Matthew Loney and Brian Hamaoui sit down with Jonathan Lancaster, Senior VP of Natural Retreats. From your website to building the right team, Jonathan covers multiple ways hospitality companies can create positive guest experiences that lead to brand loyalty. Wed, 17 Nov 2021 19:54:44 -0000 The Full Journey With Jonathan Lancaster full 1 19 Xplorie <p>In this week’s episode, GuestX Podcast co-hosts Matthew Loney and Brian Hamaoui sit down with Jonathan Lancaster, Senior VP of Natural Retreats. From your website to building the right team, Jonathan covers multiple ways hospitality companies can create positive guest experiences that lead to brand loyalty.</p> In this week’s episode, GuestX Podcast co-hosts Matthew Loney and Brian Hamaoui sit down with Jonathan Lancaster, Senior VP of Natural Retreats. From your website to building the right team, Jonathan covers multiple ways hospitality companies can create positive guest experiences that lead to brand loyalty. In this week’s episode, GuestX Podcast co-hosts Matthew Loney and Brian Hamaoui sit down with Jonathan Lancaster, Senior VP of Natural Retreats. From your website to building the right team, Jonathan covers multiple ways hospitality companies can create positive guest experiences that lead to brand loyalty.

]]> 2652 no The Human Element with Elise Renaud https://anchor.fm/guestx/episodes/The-Human-Element-with-Elise-Renaud-e1ac0rc Matt and Brian sit down at the 2021 Vitur Summit with industry expert Elise Renaud from Belvilla. Elise talks about the ups and downs of the COVID-19 pandemic, European travel trends, and how Belvilla's technology platform helps vacation rental companies streamline their data and ultimately improve their guest experience. Tue, 16 Nov 2021 19:11:00 -0000 The Human Element with Elise Renaud bonus Xplorie Matt and Brian sit down at the 2021 Vitur Summit with industry expert Elise Renaud from Belvilla. Elise talks about the ups and downs of the COVID-19 pandemic, European travel trends, and how Belvilla's technology platform helps vacation rental companies streamline their data and ultimately improve their guest experience. Matt and Brian sit down at the 2021 Vitur Summit with industry expert Elise Renaud from Belvilla. Elise talks about the ups and downs of the COVID-19 pandemic, European travel trends, and how Belvilla's technology platform helps vacation rental companies streamline their data and ultimately improve their guest experience. Matt and Brian sit down at the 2021 Vitur Summit with industry expert Elise Renaud from Belvilla. Elise talks about the ups and downs of the COVID-19 pandemic, European travel trends, and how Belvilla's technology platform helps vacation rental companies streamline their data and ultimately improve their guest experience.

]]> 1230 no Smart Lock Systems with Iñigo Unanue https://anchor.fm/guestx/episodes/Smart-Lock-Systems-with-Iigo-Unanue-e1a45tf Join Matthew Loney and Brian Hamaoui as they catch up with Iñigo Unanue of SALTO Systems at the 2021 Vitur Summit. Tune in to learn how smart locks and keyless entry systems can enhance the guest experience and are an incredibly important touchpoint during the guest journey. Thu, 11 Nov 2021 18:27:40 -0000 Smart Lock Systems with Iñigo Unanue bonus Xplorie <p>Join Matthew Loney and Brian Hamaoui as they catch up with Iñigo Unanue of SALTO Systems at the 2021 Vitur Summit. Tune in to learn how smart locks and keyless entry systems can enhance the guest experience and are an incredibly important touchpoint during the guest journey.</p> Join Matthew Loney and Brian Hamaoui as they catch up with Iñigo Unanue of SALTO Systems at the 2021 Vitur Summit. Tune in to learn how smart locks and keyless entry systems can enhance the guest experience and are an incredibly important touchpoint during the guest journey. Join Matthew Loney and Brian Hamaoui as they catch up with Iñigo Unanue of SALTO Systems at the 2021 Vitur Summit. Tune in to learn how smart locks and keyless entry systems can enhance the guest experience and are an incredibly important touchpoint during the guest journey.

]]> 471 no Seamless Experiences With Tyler Sindel https://anchor.fm/guestx/episodes/Seamless-Experiences-With-Tyler-Sindel-e1a2ba0 This week GuestX talks with Tyler Sindel, strategic partnership manager at FareHarbor, about the importance of the booking flow of tours, activities, and attractions as part of the total guest experience. From the instant, the guest has the idea of what to do to the completed booking, hosts Matthew Loney and Brian Hamaoui get pointers from Tyler on creating a simple process that converts Wed, 10 Nov 2021 18:48:00 -0000 Seamless Experiences With Tyler Sindel full 1 18 Xplorie This week GuestX talks with Tyler Sindel, strategic partnership manager at https://fareharbor.com/ (FareHarbor), about the importance of the booking flow of tours, activities, and attractions as part of the total guest experience. From the instant, the guest has the idea of what to do to the completed booking, hosts Matthew Loney and Brian Hamaoui get pointers from Tyler on creating a simple process that converts This week GuestX talks with Tyler Sindel, strategic partnership manager at FareHarbor, about the importance of the booking flow of tours, activities, and attractions as part of the total guest experience. From the instant, the guest has the idea of what to do to the completed booking, hosts Matthew Loney and Brian Hamaoui get pointers from Tyler on creating a simple process that converts This week GuestX talks with Tyler Sindel, strategic partnership manager at FareHarbor, about the importance of the booking flow of tours, activities, and attractions as part of the total guest experience. From the instant, the guest has the idea of what to do to the completed booking, hosts Matthew Loney and Brian Hamaoui get pointers from Tyler on creating a simple process that converts

]]> 2457 no Virtual Solutions with Antonio Bortolotti https://anchor.fm/guestx/episodes/Virtual-Solutions-with-Antonio-Bortolotti-e1a0okm Join Matthew and Brian from the 2021 Vitur Summit with Antonio Bortolotti, host of the Vacation Rental World Summit. Antonio emphasizes the importance of virtual concierge and home automation solutions and talks about how they impact the guest experience. He also shares the new format of the Vacation Rental World Summit and how it brings property managers and owners together from all over the world. Wed, 10 Nov 2021 01:36:33 -0000 Virtual Solutions with Antonio Bortolotti bonus Xplorie <p>Join Matthew and Brian from the 2021 Vitur Summit with Antonio Bortolotti, host of the Vacation Rental World Summit. Antonio emphasizes the importance of virtual concierge and home automation solutions and talks about how they impact the guest experience. He also shares the new format of the Vacation Rental World Summit and how it brings property managers and owners together from all over the world.</p> Join Matthew and Brian from the 2021 Vitur Summit with Antonio Bortolotti, host of the Vacation Rental World Summit. Antonio emphasizes the importance of virtual concierge and home automation solutions and talks about how they impact the guest experience. He also shares the new format of the Vacation Rental World Summit and how it brings property managers and owners together from all over the world. Join Matthew and Brian from the 2021 Vitur Summit with Antonio Bortolotti, host of the Vacation Rental World Summit. Antonio emphasizes the importance of virtual concierge and home automation solutions and talks about how they impact the guest experience. He also shares the new format of the Vacation Rental World Summit and how it brings property managers and owners together from all over the world.

]]> 982 no Optimizing Data With Walter Buschta https://anchor.fm/guestx/episodes/Optimizing-Data-With-Walter-Buschta-e19n75h Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Walter Buschta, VP of Marketing at Phocuswright. Walter talks extensively about collecting guest data and how property managers can use it to make informed marketing decisions and further enhance the guest experience. Wed, 03 Nov 2021 17:47:18 -0000 Optimizing Data With Walter Buschta full 1 17 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Walter Buschta, VP of Marketing at Phocuswright. Walter talks extensively about collecting guest data and how property managers can use it to make informed marketing decisions and further enhance the guest experience.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Walter Buschta, VP of Marketing at Phocuswright. Walter talks extensively about collecting guest data and how property managers can use it to make informed marketing decisions and further enhance the guest experience. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Walter Buschta, VP of Marketing at Phocuswright. Walter talks extensively about collecting guest data and how property managers can use it to make informed marketing decisions and further enhance the guest experience.

]]> 2768 no Marketing 101 With Wes Melton https://anchor.fm/guestx/episodes/Marketing-101-With-Wes-Melton-e19cqi2 Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry. Wed, 27 Oct 2021 17:44:13 -0000 Marketing 101 With Wes Melton full 1 16 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry.

]]> 2576 no RV Hospitality with Jeff Cavins https://anchor.fm/guestx/episodes/RV-Hospitality-with-Jeff-Cavins-e19281k Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Cavins, Founder and CEO of Outdoorsy, the largest community driven RV rental marketplace. Jeff takes us through the early days and evolution of Outdoorsy, and like traditional hospitality companies, RV hosts are now striving to offer their guests hotel quality amenities and extras. Wed, 20 Oct 2021 18:06:08 -0000 RV Hospitality with Jeff Cavins full 1 15 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Cavins, Founder and CEO of Outdoorsy, the largest community driven RV rental marketplace. Jeff takes us through the early days and evolution of Outdoorsy, and like traditional hospitality companies, RV hosts are now striving to offer their guests hotel quality amenities and extras.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Cavins, Founder and CEO of Outdoorsy, the largest community driven RV rental marketplace. Jeff takes us through the early days and evolution of Outdoorsy, and like traditional hospitality companies, RV hosts are now striving to offer their guests hotel quality amenities and extras. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Cavins, Founder and CEO of Outdoorsy, the largest community driven RV rental marketplace. Jeff takes us through the early days and evolution of Outdoorsy, and like traditional hospitality companies, RV hosts are now striving to offer their guests hotel quality amenities and extras.

]]> 2870 no Setting Standards with Durk Johnson https://anchor.fm/guestx/episodes/Setting-Standards-with-Durk-Johnson-e18nmp8 Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Durk Johnson, VP of Hospitality at Seabrook Land Company and founder of Housekeeping Solutions Team. Learn about the importance of property presentation and standards and how crucial it is for property managers to be consistent in implementing the same level of standards across an entire operation. Wed, 13 Oct 2021 18:48:46 -0000 Setting Standards with Durk Johnson full 1 14 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Durk Johnson, VP of Hospitality at Seabrook Land Company and founder of Housekeeping Solutions Team. Learn about the importance of property presentation and standards and how crucial it is for property managers to be consistent in implementing the same level of standards across an entire operation.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Durk Johnson, VP of Hospitality at Seabrook Land Company and founder of Housekeeping Solutions Team. Learn about the importance of property presentation and standards and how crucial it is for property managers to be consistent in implementing the same level of standards across an entire operation. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Durk Johnson, VP of Hospitality at Seabrook Land Company and founder of Housekeeping Solutions Team. Learn about the importance of property presentation and standards and how crucial it is for property managers to be consistent in implementing the same level of standards across an entire operation.

]]> 3055 no Live Your Brand with Jessica Gillingham https://anchor.fm/guestx/episodes/Live-Your-Brand-with-Jessica-Gillingham-e18d8gg Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jessica Gillingham, founder and managing director of Abode PR. Jessica talks us through the importance of brand perception and alignment, and how creating a unique and friendly experience from the beginning stages of the guest journey will distinguish your brand from other hospitality companies. Wed, 06 Oct 2021 19:47:25 -0000 Live Your Brand with Jessica Gillingham full 1 13 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jessica Gillingham, founder and managing director of Abode PR. Jessica talks us through the importance of brand perception and alignment, and how creating a unique and friendly experience from the beginning stages of the guest journey will distinguish your brand from other hospitality companies.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jessica Gillingham, founder and managing director of Abode PR. Jessica talks us through the importance of brand perception and alignment, and how creating a unique and friendly experience from the beginning stages of the guest journey will distinguish your brand from other hospitality companies. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jessica Gillingham, founder and managing director of Abode PR. Jessica talks us through the importance of brand perception and alignment, and how creating a unique and friendly experience from the beginning stages of the guest journey will distinguish your brand from other hospitality companies.

]]> 2830 no Building Community With Jeff Hamaoui https://anchor.fm/guestx/episodes/Building-Community-With-Jeff-Hamaoui-e182e4c Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Hamaoui, founding partner and Director of Education at the Modern Elder Academy. Jeff talks extensively about creating a transformative experience through culture, content, and community. By applying this to the hospitality industry, you can create the ultimate guest experience. Wed, 29 Sep 2021 18:10:16 -0000 Building Community With Jeff Hamaoui full 1 12 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Hamaoui, founding partner and Director of Education at the Modern Elder Academy. Jeff talks extensively about creating a transformative experience through culture, content, and community. By applying this to the hospitality industry, you can create the ultimate guest experience.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Hamaoui, founding partner and Director of Education at the Modern Elder Academy. Jeff talks extensively about creating a transformative experience through culture, content, and community. By applying this to the hospitality industry, you can create the ultimate guest experience. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Hamaoui, founding partner and Director of Education at the Modern Elder Academy. Jeff talks extensively about creating a transformative experience through culture, content, and community. By applying this to the hospitality industry, you can create the ultimate guest experience.

]]> 3399 no The Guest Story With Brendan Richmond of Universal Orlando Resorts https://anchor.fm/guestx/episodes/The-Guest-Story-With-Brendan-Richmond-of-Universal-Orlando-Resorts-e17o1km Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Universal Orlando Resort. In this episode, learn all about the importance of team leadership and support, and how staff interactions with guests can further enhance the guest experience and story. Wed, 22 Sep 2021 18:29:19 -0000 The Guest Story With Brendan Richmond of Universal Orlando Resorts full 1 11 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Universal Orlando Resort. In this episode, learn all about the importance of team leadership and support, and how staff interactions with guests can further enhance the guest experience and story.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Universal Orlando Resort. In this episode, learn all about the importance of team leadership and support, and how staff interactions with guests can further enhance the guest experience and story. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Universal Orlando Resort. In this episode, learn all about the importance of team leadership and support, and how staff interactions with guests can further enhance the guest experience and story.

]]> 3008 no The Building Blocks of Branding With Alex Husner https://anchor.fm/guestx/episodes/The-Building-Blocks-of-Branding-With-Alex-Husner-e17d7d6 Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Alex Husner, Chief Marketing Officer of Condo-World Resort Properties. Alex emphasizes the foundations of branding and the importance of strong messaging and guest communication which fosters loyalty and trust in the first stages of booking a property. Wed, 15 Sep 2021 18:06:28 -0000 The Building Blocks of Branding With Alex Husner full 1 10 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Alex Husner, Chief Marketing Officer of Condo-World Resort Properties. Alex emphasizes the foundations of branding and the importance of strong messaging and guest communication which fosters loyalty and trust in the first stages of booking a property.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Alex Husner, Chief Marketing Officer of Condo-World Resort Properties. Alex emphasizes the foundations of branding and the importance of strong messaging and guest communication which fosters loyalty and trust in the first stages of booking a property. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Alex Husner, Chief Marketing Officer of Condo-World Resort Properties. Alex emphasizes the foundations of branding and the importance of strong messaging and guest communication which fosters loyalty and trust in the first stages of booking a property.

]]> 2710 no Employing Data With Arthur Colker https://anchor.fm/guestx/episodes/Employing-Data-With-Arthur-Colker-e172t42 Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Arthur Colker, CEO & Founder of StayFi. Arthur illustrates the ins and outs of acquiring guest data and how property managers can implement it into their marketing strategy. Wed, 08 Sep 2021 17:38:17 -0000 Employing Data With Arthur Colker full 1 9 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Arthur Colker, CEO &amp; Founder of StayFi. Arthur illustrates the ins and outs of acquiring guest data and how property managers can implement it into their marketing strategy.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Arthur Colker, CEO & Founder of StayFi. Arthur illustrates the ins and outs of acquiring guest data and how property managers can implement it into their marketing strategy. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Arthur Colker, CEO & Founder of StayFi. Arthur illustrates the ins and outs of acquiring guest data and how property managers can implement it into their marketing strategy.

]]> 2595 no Raising the Bar with Michael Friedman https://anchor.fm/guestx/episodes/Raising-the-Bar-with-Michael-Friedman-e16oq2t Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Michael Friedman, Director of Franchise Growth and Expansion at SkyRun Vacation Rentals and Co-Founder of Vacation Rental University. Michael talks about the importance of vacation rental education and how property managers and owners can fill in the gaps where guest experience may be lacking. Wed, 01 Sep 2021 17:03:32 -0000 Raising the Bar with Michael Friedman full 1 8 Xplorie <p>Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Michael Friedman, Director of Franchise Growth and Expansion at SkyRun Vacation Rentals and Co-Founder of Vacation Rental University. Michael talks about the importance of vacation rental education and how property managers and owners can fill in the gaps where guest experience may be lacking.</p> Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Michael Friedman, Director of Franchise Growth and Expansion at SkyRun Vacation Rentals and Co-Founder of Vacation Rental University. Michael talks about the importance of vacation rental education and how property managers and owners can fill in the gaps where guest experience may be lacking. Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Michael Friedman, Director of Franchise Growth and Expansion at SkyRun Vacation Rentals and Co-Founder of Vacation Rental University. Michael talks about the importance of vacation rental education and how property managers and owners can fill in the gaps where guest experience may be lacking.

]]> 2459 no Communication is Key With Steve Caron https://anchor.fm/guestx/episodes/Communication-is-Key-With-Steve-Caron-e16ei2n Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special Guest Steve Caron, GM/CEO of iTrip, to learn about how property managers must open the lines of communication with guests so that they can provide an excellent guest experience and customer service. Wed, 25 Aug 2021 18:12:02 -0000 Communication is Key With Steve Caron full 1 7 Xplorie <p>Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special Guest Steve Caron, GM/CEO of iTrip, to learn about how property managers must open the lines of communication with guests so that they can provide an excellent guest experience and customer service.</p> Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special Guest Steve Caron, GM/CEO of iTrip, to learn about how property managers must open the lines of communication with guests so that they can provide an excellent guest experience and customer service. Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special Guest Steve Caron, GM/CEO of iTrip, to learn about how property managers must open the lines of communication with guests so that they can provide an excellent guest experience and customer service.

]]> 2812 no Crafting Guest Expectations With Thibault Masson https://anchor.fm/guestx/episodes/Crafting-Guest-Expectations-With-Thibault-Masson-e163j8l Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Thibault Masson, founder of Rental Scale-Up. Thibault emphasizes the importance of utilizing data to craft guest expectations in order to improve guest experience. Wed, 18 Aug 2021 17:33:20 -0000 Crafting Guest Expectations With Thibault Masson full 1 Xplorie <p>Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Thibault Masson, founder of Rental Scale-Up. Thibault emphasizes the importance of utilizing data to craft guest expectations in order to improve guest experience.</p> Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Thibault Masson, founder of Rental Scale-Up. Thibault emphasizes the importance of utilizing data to craft guest expectations in order to improve guest experience. Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Thibault Masson, founder of Rental Scale-Up. Thibault emphasizes the importance of utilizing data to craft guest expectations in order to improve guest experience.

]]> 2576 no Cultivating Authenticity With Wil Slickers https://anchor.fm/guestx/episodes/Cultivating-Authenticity-With-Wil-Slickers-e15p0mt Join   hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with   special guest Wil Slickers, co-founder and Destination Director of Recreation   Vacation Rentals and host of Slick Talk, to learn how property managers can   cultivate an authentic guest experience through local experiences, guest   reviews, and property listings. Wed, 11 Aug 2021 17:32:39 -0000 Cultivating Authenticity With Wil Slickers full Xplorie <p>Join &nbsp;&nbsp;hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with &nbsp;&nbsp;special guest Wil Slickers, co-founder and Destination Director of Recreation &nbsp;&nbsp;Vacation Rentals and host of Slick Talk, to learn how property managers can &nbsp;&nbsp;cultivate an authentic guest experience through local experiences, guest &nbsp;&nbsp;reviews, and property listings.</p> Join   hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with   special guest Wil Slickers, co-founder and Destination Director of Recreation   Vacation Rentals and host of Slick Talk, to learn how property managers can   cultivate an authentic guest experience through local experiences, guest   reviews, and property listings. Join   hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with   special guest Wil Slickers, co-founder and Destination Director of Recreation   Vacation Rentals and host of Slick Talk, to learn how property managers can   cultivate an authentic guest experience through local experiences, guest   reviews, and property listings.

]]> 2870 no Bridging the Gap With Bruce Rosard https://anchor.fm/guestx/episodes/Bridging-the-Gap-With-Bruce-Rosard-e15eukh Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Bruce Rosard, co-founder and COO of Arival, as they discuss the gap between the activity and lodging sectors and how the two can come together for better guest experience. Wed, 04 Aug 2021 17:43:00 -0000 Bridging the Gap With Bruce Rosard full Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Bruce Rosard, co-founder and COO of Arival, as they discuss the gap between the activity and lodging sectors and how the two can come together for better guest experience.</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Bruce Rosard, co-founder and COO of Arival, as they discuss the gap between the activity and lodging sectors and how the two can come together for better guest experience. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Bruce Rosard, co-founder and COO of Arival, as they discuss the gap between the activity and lodging sectors and how the two can come together for better guest experience.

]]> 3055 no Back to Basics with Cliff Johnson https://anchor.fm/guestx/episodes/Back-to-Basics-with-Cliff-Johnson-e154qer Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Cliff Johnson as they talk about getting "Back to the Basics" of guest experience. Hear Cliff's unique perspective as a pioneer in the industry, touching on everything from the importance of knowing your guests to the essential elements every property manager needs to start out. This is definitely an episode you will not want to miss... Wed, 28 Jul 2021 17:53:29 -0000 Back to Basics with Cliff Johnson full 1 3 Xplorie <p>Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Cliff Johnson as they talk about getting "Back to the Basics" of guest experience. Hear Cliff's unique perspective as a pioneer in the industry, touching on everything from the importance of knowing your guests to the essential elements every property manager needs to start out. This is definitely an episode you will not want to miss...</p> Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Cliff Johnson as they talk about getting "Back to the Basics" of guest experience. Hear Cliff's unique perspective as a pioneer in the industry, touching on everything from the importance of knowing your guests to the essential elements every property manager needs to start out. This is definitely an episode you will not want to miss... Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Cliff Johnson as they talk about getting "Back to the Basics" of guest experience. Hear Cliff's unique perspective as a pioneer in the industry, touching on everything from the importance of knowing your guests to the essential elements every property manager needs to start out. This is definitely an episode you will not want to miss...

]]> 2830 no Guest Experience is 360º With Simon Lehmann https://anchor.fm/guestx/episodes/Guest-Experience-is-360-With-Simon-Lehmann-e14q053  From branding to conversion and must have services, join us with special guest Simon Lehmann to explore the holistic 360º approach to guest experience. Wed, 21 Jul 2021 19:03:08 -0000 Guest Experience is 360º With Simon Lehmann full 1 2 Xplorie <p>&nbsp;From branding to conversion and must have services, join us with special guest Simon Lehmann to explore the holistic 360º approach to guest experience.</p>  From branding to conversion and must have services, join us with special guest Simon Lehmann to explore the holistic 360º approach to guest experience.  From branding to conversion and must have services, join us with special guest Simon Lehmann to explore the holistic 360º approach to guest experience.

]]> 2380 no Welcome to GuestX Podcast! https://anchor.fm/guestx/episodes/Welcome-to-GuestX-Podcast-e14coq8 GuestX Podcast will focus on helping listeners like you understand today's guest experience landscape. We'll be talking about the entire guest journey—from planning stages to the actual trip and beyond. GuestX is for hospitality professionals with a passion for improving Guest Xperience. Join us as we uncover both technologies and human driven initiatives that are raising expectations and forever changing the guest experience across the hospitality sector. Wed, 14 Jul 2021 00:45:00 -0000 Welcome to GuestX Podcast! full 1 Xplorie GuestX Podcast will focus on helping listeners like you understand today's guest experience landscape. We'll be talking about the entire guest journey—from planning stages to the actual trip and beyond. GuestX is for hospitality professionals with a passion for improving Guest Xperience. Join us as we uncover both technologies and human driven initiatives that are raising expectations and forever changing the guest experience across the hospitality sector. GuestX Podcast will focus on helping listeners like you understand today's guest experience landscape. We'll be talking about the entire guest journey—from planning stages to the actual trip and beyond. GuestX is for hospitality professionals with a passion for improving Guest Xperience. Join us as we uncover both technologies and human driven initiatives that are raising expectations and forever changing the guest experience across the hospitality sector. GuestX Podcast will focus on helping listeners like you understand today's guest experience landscape. We'll be talking about the entire guest journey—from planning stages to the actual trip and beyond. GuestX is for hospitality professionals with a passion for improving Guest Xperience. Join us as we uncover both technologies and human driven initiatives that are raising expectations and forever changing the guest experience across the hospitality sector.

]]> 1520 no GuestX Podcast Trailer https://anchor.fm/guestx/episodes/GuestX-Podcast-Trailer-e12p2tu Welcome to our podcast a real world discovery of Guest Xperience in the hospitality industry, uncovering a mixture of technologies and human driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality and lodging sector. If you are interested or involved in the travel industry and are passionate about creating unique guest experiences join us as we talk to experts in the industry to learn about future trends and how you can set yourself apart from the competition in 2021 and beyond. Tue, 15 Jun 2021 18:50:44 -0000 GuestX Podcast Trailer full Xplorie <p>Welcome to our podcast a real world discovery of Guest Xperience in the hospitality industry, uncovering a mixture of technologies and human driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality and lodging sector.</p> <p>If you are interested or involved in the travel industry and are passionate about creating unique guest experiences join us as we talk to experts in the industry to learn about future trends and how you can set yourself apart from the competition in 2021 and beyond.</p> Welcome to our podcast a real world discovery of Guest Xperience in the hospitality industry, uncovering a mixture of technologies and human driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality and lodging sector. If you are interested or involved in the travel industry and are passionate about creating unique guest experiences join us as we talk to experts in the industry to learn about future trends and how you can set yourself apart from the competition in 2021 and beyond. Welcome to our podcast a real world discovery of Guest Xperience in the hospitality industry, uncovering a mixture of technologies and human driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality and lodging sector.

If you are interested or involved in the travel industry and are passionate about creating unique guest experiences join us as we talk to experts in the industry to learn about future trends and how you can set yourself apart from the competition in 2021 and beyond.

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