In this episode, Hunter Joslin, CEO of Joslin Insight, shares how his company evolved from traditional consumer marketing roots into a healthcare data analytics and workforce engagement platform. During the COVID-19 pandemic, Joslin Insight partnered with organizations like AONL and the ANA to conduct large-scale longitudinal studies, uncovering critical workforce challenges, especially the overlooked struggles of nurse managers. Their research revealed a deep breakdown of trust between frontline nurses and leadership, alongside rising concerns like financial strain, workplace culture issues, and outdated leadership approaches. In response, Joslin developed a real-time employee engagement platform that helped organizations like LA General significantly reduce turnover and rebuild trust through continuous listening and action.

Tune in to hear how real-time listening and data-driven leadership are helping organizations rebuild trust, reduce turnover, and transform culture from the inside out!

About Hunter Joslin:

Hunter Joslin is the President & CEO of Joslin Insight, a consultancy specializing in market research and data-driven decision-making for leading healthcare organizations, providers, and associations. Since becoming CEO in 2022, he has led the company’s transformation into a cloud-based analytics firm and spearheaded initiatives like Beyond Gratitude with AONL and The DAISY Foundation to address nurse leader mental health.

He has conducted research and real-time insights work for major organizations, including ACHE, ANA, AONL, and health systems such as UVA Health and Wellstar, with his work featured in outlets like Forbes, TIME, The New York Times, and The New England Journal of Medicine. Hunter holds a business degree from Georgetown University and a master’s in theological studies from Loyola Marymount University, and he serves on the AONL Foundation Board.

Source

What You’ll Learn In This Episode:

• Healthcare organizations must adopt data-driven decision-making rather than relying on assumptions or legacy thinking.

• The COVID-19 pandemic exposed and accelerated deep workforce challenges, fundamentally reshaping expectations of leadership.

• Nurse managers represent a critical but under-supported group, experiencing the highest levels of strain within the workforce.

• A significant breakdown of trust exists between frontline staff and leadership, extending beyond dissatisfaction into feelings of betrayal.

• Traditional engagement methods, such as annual surveys, are insufficient for understanding and addressing real-time workforce needs.

• Continuous listening and rapid response to frontline feedback are essential for improving culture, engagement, and retention.

• Lasting organizational improvement requires abandoning outdated playbooks and taking targeted, proactive risks to drive meaningful change.

Links & Resources:

• Connect with and follow Hunter Joslin on LinkedIn or reach out via email.

• Follow Joslin Insight on LinkedIn and visit their website!

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Dr. Renee Thompson reflects on questions she received during the AONL conference and shares practical guidance for some of the most common culture challenges in healthcare. She explains why disruptive executives must be addressed by peers who already have credibility and trust, why senior leaders should avoid bypassing department managers to gather staff complaints, and how physician engagement often starts with one willing champion. She also discusses why HR must be involved from the beginning as a true culture partner rather than being brought in only when problems escalate. Most importantly, Dr. Thompson highlights what it really takes to sustain a healthy workforce: consistency, visibility, and making a respectful culture part of every huddle, meeting, and daily interaction.

Tune in and learn how to turn culture work from a one-time effort into a lasting part of how your team operates.

About Dr. Renee Thompson:

Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams.

Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy.

What You’ll Learn In This Episode:

• The best person to confront disruptive behavior is often a peer with an existing relationship.

• Leaders can unintentionally undermine managers when they bypass them to gather staff complaints.

• Physician engagement in culture work usually starts small and grows through consistency.

• HR should be treated as a proactive partner, not just a last stop for discipline.

• Sustainable culture change must be embedded into daily routines, not treated as extra work.

• Consistency is one of the most important drivers of a healthy workforce.

Links & Resources:

• Connect with and follow Dr. Renee Thompson on LinkedIn.

• Learn more about the Healthy Workforce Institute on their LinkedIn and website.

• Learn more about the Framework here!

• Check out The 6 C’s: A Framework for Finding the Right Team Fit here!

• Learn the 33 Scripts to Address Disruptive Behavior here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Dr. Karen Uttaro, Senior Director of Professional Practice, Quality, and Regulatory at UMass Memorial Medical Center, explains how her organization turned post-pandemic leadership turnover into an opportunity to rethink leadership development and strengthen workplace culture. She emphasizes that leaders need structured support, dedicated time, and practical tools to effectively address incivility, which led UMass to implement bite-sized learning, peer discussions, and ongoing reinforcement. Karen also connects these strategies to the needs of new graduate nurses, highlighting the importance of communication skills, psychological safety, and guided reflection during their transition into practice. She underscores that executive support, clear behavioral expectations, and a focus on self-care are essential for helping both leaders and frontline staff succeed.

Tune in and learn how intentional leadership development can strengthen culture, support nurses, and create healthier work environments.

About Karen Uttaro:

Dr. Karen Uttaro, DNP, RN, NPD-BC, NEA-BC, is the Senior Director of Professional Practice, Quality, and Regulatory at UMass Memorial Medical Center. She oversees regulatory compliance, professional practice, and quality for the Department of Nursing, including the ANCC PTAP-accredited Nurse Residency Practice Program and the organization’s Nursing Excellence Pathway to Excellence journey. Karen has more than 30 years of nursing experience and has spent over two decades at UMass Memorial, where she has led nursing education, staff development, and leadership growth initiatives. She holds a Doctor of Nursing Practice in Executive Nursing Leadership from Baylor University and is deeply committed to helping both leaders and new nurses build the skills they need to thrive.

What You’ll Learn In This Episode:

• Leaders must show up with empathy, clarity, and presence, recognizing that high-stakes moments exist even if they don’t feel high-stakes to them.

• Sending more emails to gain control often creates chaos; communication should be intentional, consolidated, and triaged to reduce noise.

• Visibility is built through small, consistent actions, such as walking to meetings, sharing meals, and acknowledging others, which can profoundly impact confidence and development.

• When emotions rise, the best response is to pause or step aside gracefully, prioritizing composure over winning the moment.

• Trust functions like a reputation bank account: consistent deposits of reliability and respect create credibility when it’s most needed.

Links & Resources:

• Connect with and follow Karen Uttaro on LinkedIn.

• Follow UMass on LinkedIn and visit their website!

• Email Karen directly here.

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Dr. John Voight, Vice President and Chief Nursing Officer at Memorial Hermann Woodlands Medical Center, talks about shifting from infrastructure-based security to clinical prevention strategies. He discusses implementing diagnosis-specific training and using early identification tools such as STAMP to anticipate aggression. He also highlights the importance of leadership engagement through "listening tours" and town halls to build staff trust. This episode focuses on creating a culture of safety by moving from reactive security to proactive, compassionate clinical care and leadership accountability. 

Tune in to cultivate a safe, nourishing environment for your team!

About Dr. John Voight:

Dr. John Voight is an Army veteran and former law enforcement officer who transitioned into healthcare as an emergency department nurse. He currently serves as the Vice President and Chief Nursing Officer at Memorial Hermann Woodlands Medical Center. He co-chairs the System Workplace Violence Committee and is a national speaker on workplace violence prevention strategies, leveraging his unique background in combat training and policing to improve healthcare safety. 

What You’ll Learn In This Episode:

• The difference between Workplace Violence 1.0, which focuses on infrastructure, and 2.0, which prioritizes clinical interventions.

• How early identification tools like STAMP allow nurses to recognize signs of aggression before they escalate.

• Why treating behavioral health crises as medical emergencies, similar to strokes or heart attacks, leads to faster stabilization.

• The necessity of hands-on, role-based de-escalation training to build muscle memory in high-risk scenarios.

• How leadership "listening tours" and rounding provide more valuable safety feedback than standard surveys.

• Strategies for modifying the clinical environment, such as using LED lights, to reduce triggers for neurodivergent populations.

Links & Resources:

• Connect with and follow Dr. John Voight on LinkedIn or e-mail him!

• Follow Memorial Hermann on LinkedIn and explore their Website!

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Shana Scales discusses transforming HR into a relationship-driven business partner at Lake Charles Memorial Health System. She explains how trust, transparency, and frontline engagement reshape HR's support for leaders and employees. She also shares how cultural influencers and continuous feedback loops create real organizational change. Finally, she introduces the “Five C’s” framework that anchors culture and strategy.

Tune in to learn how HR can drive culture, trust, and real business impact.

About Shana Scales:

Shana Scales is the Chief Human Resource Officer at Lake Charles Memorial Health System, where she leads people and culture strategy with a strong focus on relationships, trust, and transparency. With experience spanning healthcare and beyond, she has driven initiatives in employee wellness, diversity education, and long-term talent planning. Shana is known for championing a partnership-driven HR model and elevating employee engagement through innovative programs such as cultural influencers and frontline rounding. She is also a passionate advocate for exposing young people to careers in healthcare and fostering strong, connected teams.

What You’ll Learn In This Episode:

• Relationships form the foundation of an effective HR partnership.

• HR maintains visibility and presence by actively engaging with frontline staff.

• Trust and transparency establish credibility across the organization.

• Data and organic conversations jointly inform better decision-making.

• Culture is a shared responsibility, owned by every employee and guided by strategic frameworks like the Five C’s.

Links & Resources:

• Connect with and follow Shana Scales on LinkedIn or reach out via email!

• Follow Lake Charles Memorial Health System on LinkedIn and visit their website!

• Get a copy of Shana’s book, The Fairy Healthmother, here!

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Dr. Michael Hein, Senior Vice President at MEDI Leadership, executive coach, and author of Shifting Toward Unorthodoxy, explores why traditional leadership models no longer serve today’s healthcare systems. He explains how leaders often respond to uncertainty by reaching for control, whether through policies, procedures, or rigid decision-making, but that instinct can slowly erode autonomy and damage relationships. Dr. Hein shares why leadership today is less about having the right answers and more about creating the conditions for people to discover useful answers together. He also dives into the power of curiosity, the importance of inner work, and the difference between control and influence in shaping healthy, high-functioning teams.

Tune in for a thoughtful conversation on leading with humility, curiosity, and courage in a healthcare system that demands a more human-centered approach.

About Dr. Michael Hein:

Dr. Michael Hein is Senior Vice President at MEDI Leadership, where he coaches healthcare leaders and supports leadership development in complex care environments. He is an executive coach, physician, former chief medical officer, educator, and author of Shifting Toward Unorthodoxy: Ten Unconventional Mindsets That Help Healthcare Leaders Succeed in a Complex World. Across his career, he has served in executive leadership roles in healthcare systems, led large-scale transformation initiatives, and helped organizations build more adaptive, high-performing cultures. His background spans clinical care, academic medicine, public health collaboration, healthcare innovation, and physician leadership development.

Things You’ll Learn:

• Healthcare leaders often default to control when facing uncertainty, but that approach can chip away at trust, autonomy, and morale.

• Leadership in complex environments is less about having the right answers and more about helping people discover useful answers together.

• Policies, procedures, and standardization have limits when the deeper challenge is relational and cultural.

• Curiosity can help leaders respond more effectively to conflict, uncertainty, and competing perspectives.

• Power is not limited to titles or positions; leaders can create healthier cultures by choosing influence over control.

Links & Resources:

• Connect with and follow Dr. Michael Hein on LinkedIn.

• Follow MEDI Leadership on LinkedIn and discover their website.

• Send MEDI Leadership an email here. 

• Check out Dr. Michael Hein’s book Shifting Toward Unorthodoxy here. 

• Check out Renee’s book Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here.

• Check out Renee’s book, Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here. 

• Learn about the Eradicating Bullying & Incivility eLearning Program here. 

• Link to 33 Scripts to Address Disruptive Behavior - https://healthyworkforceinstitute.com/33-ways-podcast/

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, host Dr. Renee Thompson explains why HR should not be brought in only after workplace issues escalate. She discusses how disruptive behavior, bullying, and incivility drive turnover, disengagement, medical errors, and financial losses, and why leaders must stop treating these issues as secondary. Dr. Thompson argues that HR is uniquely positioned to help leaders build a strong business case for change, identify patterns, and support accountability through better documentation and strategy. She also shares practical ways leaders can strengthen their partnership with HR, from tying behavior to performance to using workplace data and creating consistent consequences for harmful conduct.

Tune in to learn how intentionally partnering with HR can help leaders reduce organizational risk and build a healthier, more accountable work culture.

About Dr. Renee Thompson:

Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams.

Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy.

What You’ll Learn In This Episode:

• Disruptive behavior and incivility create measurable business risk through turnover, disengagement, medical errors, and rising costs.

• HR is a critical partner in culture change and should be involved early, not only after issues escalate.

• Leaders and HR share responsibility for addressing behavior, documenting concerns, and reducing organizational risk.

• Behavioral expectations should carry the same weight as performance metrics in reviews and accountability conversations.

• Many workplace issues persist because leaders avoid direct conversations and rely on silence instead of timely, respectful feedback.

• Data such as turnover, complaint patterns, exit interviews, and early employee experiences can help organizations respond more proactively.

• Consistent consequences are essential if organizations want to truly address disruptive behavior and create a healthier culture.

Links & Resources:

• Connect with and follow Dr. Renee Thompson on LinkedIn.

• Learn more about the Healthy Workforce Institute on their LinkedIn and website.

• Learn more about the Framework here!

• Check out The 6 C’s: A Framework for Finding the Right Team Fit here!

• Learn the 33 Scripts to Address Disruptive Behavior here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Dr. Renee Thompson sits down with Dr. Stephanie Stovall, Chief Quality Officer at OSF HealthCare, to unpack the very real link between workplace culture and clinical outcomes. Stephanie explains why fear of being “picked apart” or punished makes people less likely to speak up. That silence puts patients at risk. She shares a pivotal early-career story about a medication decision, and how strong feedback, paired with a follow-up conversation, can protect patients and build confidence instead of shame. They also dig into what it looks like when safety becomes “as automatic as getting dressed,” why anonymous reporting can signal low psychological safety, and how real-time debriefs shift teams from blame to collaborative problem-solving.

Tune in to hear practical ways leaders can build trust, strengthen speaking-up behaviors, and make Safety everyone’s job, every day.

About Dr. Stephanie Stovall:

Dr. Stephanie Stovall is the Chief Quality Officer at OSF HealthCare in Peoria, Illinois, where she leads enterprise efforts to strengthen quality, safety, and high-reliability care. Before OSF, she spent more than a decade at Lee Health in Fort Myers, serving as Chief Quality and Safety Officer while also practicing as a pediatric infectious diseases physician for over 13 years. Her leadership experience also includes key roles at Golisano Children’s Hospital of Southwest Florida, including interim Chief Quality and Patient Safety and Medical Director positions focused on pediatric epidemiology, infectious diseases, and quality and safety. 

A clinician by training and a safety leader by calling, Dr. Stovall is passionate about the link between how teams treat each other and how safely care is delivered. She emphasizes that psychological safety is the foundation for a true culture of patient safety, because people are far more likely to speak up and prevent harm when they feel safe to do so. She earned an MS in Healthcare Quality and Safety from the Johns Hopkins Bloomberg School of Public Health and completed pediatric infectious diseases fellowship training at St. Jude Children’s Research Hospital and the University of Tennessee Health Science Center.

Source

What You’ll Learn In This Episode:

• Psychological safety is not optional. It is the foundation for patient safety.

• Fear of punishment or being “picked apart” reduces speaking up, and silence creates risk.

• In-the-moment corrections should be clear and direct, especially when safety is at stake.

• “Closing the loop” after abrupt feedback helps the learner feel supported instead of shamed.

• Culture should feel automatic. Safety should be as routine as getting dressed for work.

• Anonymous reporting can be a signal that people do not feel safe raising concerns openly.

• Safety measurement is more than a number: trends, context, and timing matter.

• Real-time debriefs and structured reviews reduce blame and help teams address recurring patterns.

Links & Resources:

• Connect with and follow Dr. Stephanie Stovall on LinkedIn.

• Follow OSF Healthcare on LinkedIn and visit their website!

• Listen to 33 Scripts to Address Disruptive Behavior here. 

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Linda Crockett, Founder of the Canadian Institute of Workplace Bullying Resources, discusses the critical strategies needed to identify and dismantle bullying and incivility within the healthcare industry. She shares her professional expertise on fostering psychological safety and provides actionable insights for those navigating high-stress medical environments. Furthermore, she highlights the importance of organizational accountability in protecting the mental health of frontline workers. By emphasizing the need for systemic change, the conversation illustrates how leadership and individual staff members can work together to sustain a healthy workforce.

Tune in to this insightful episode of Coffee Break to learn how you can do your part in breaking the cycle of workplace bullying!

About Linda Crockett:

Linda Crockett is a recognized leader in workplace psychological safety and a trailblazer in advancing diverse, equitable, inclusive, and accessible (DEIA) workplaces. With 38 years in social work and 15 years specializing in workplace psychological safety, she is a national and international authority on trauma-informed, culturally grounded approaches to workplace bullying, harassment, discrimination, and systemic harm.

She is the founder of the award-winning Canadian Institute of Workplace Bullying Resources (CIWBR) and the nonprofit Canadian Institute of Workplace Harassment and Violence (CIWHV). Linda provides prevention, intervention, repair, and recovery services; supports trauma-informed return-to-work planning; mentors professionals; and serves as an expert panelist shaping restorative engagement efforts within Canada’s federal public service.

A master’s-level clinical social worker with advanced trauma therapy certifications, Linda combines academic rigor with practical expertise to help organizations rebuild trust, promote healing, and create psychologically safe, accountable workplace cultures.

Source

What You’ll Learn In This Episode:

• Individual silence allows workplace toxicity to grow, making every team member responsible for identifying and addressing incivility.

• Sustaining a healthy professional culture requires systemic organizational change, not just individual acts of kindness.

• Cultural transformation in healthcare happens through consistent, incremental actions rather than quick fixes.

• Professional isolation is both a consequence and a tool of workplace bullying, making connection to support networks essential.

• Specialized external resources are critical for managing complex interpersonal dynamics and guiding organizations from crisis to stability.

Links & Resources:

• Connect with and follow Linda Crockett on LinkedIn or reach out via email!

• Follow the Canadian Institute of Workplace Bullying Resources on LinkedIn and visit their website!

• Discover the Canadian Institute of Workplace Harassment and Violence here!

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Dr. Bryan Sisk, Senior Vice President and Chief Nurse Executive for Memorial Hermann Health System, discusses how the innovative HEAL High School is building a sustainable healthcare workforce by investing in students as early as ninth grade. He shares how a first-of-its-kind partnership creates a “working hospital” inside a high school, equipping students with industry-recognized certifications and real-world clinical exposure. He explains why mentorship, professional standards, and communication skills are just as critical as clinical training in preparing the next generation. He also highlights how hiring locally and removing barriers to entry can directly advance health equity and strengthen entire communities.

Tune in to hear how bold thinking, strong partnerships, and early investment in young people could reshape the future of healthcare.

About Dr. Bryan Sisk:

Bryan Sisk, DNP, RN, NE-BC, serves as Senior Vice President and Chief Nursing Executive for Memorial Hermann Health System. In this role, Sisk leads the strategic direction of the organization’s nursing workforce, comprising more than 14,000 registered nurses.

Dr. Sisk is a 20-year veteran of the U.S. Army. He has served in various leadership roles – ranging from Chief Nurse Officer, nurse advocacy and leadership development, preventive medicine, and public health in military, government, for-profit, and not-for-profit health systems.

He is a strong advocate for the nursing profession, works tirelessly to reduce barriers to health care as a career, and is passionate about creating supportive environments that accelerate personal and professional growth. He championed the newly formed Memorial Hermann Institute for Nursing Excellence that leverages frontline multidisciplinary teams to reimagine how care is delivered to all patients, now and for generations to come. In addition, Dr. Sisk is a member of the team that created the first-of-its-kind Health Education and Learning (HEAL) High School, a partnership between Aldine Independent School District, Memorial Hermann, and Bloomberg Philanthropy designed to offer robust academic programming, work-based learning, and early employment into pathways that provide a lifetime of growth with continuing education opportunities.

Dr. Sisk routinely speaks on a wide range of topics and is an active mentor. He is a native Texan who loves sports, music, and outdoor activities, and lives in Houston with his wife of 35 years and their twin sons. His daughter is also a proud emergency department nurse in Central Texas.

Source

Links & Resources:

• Connect with and follow Dr. Bryan Sisk on LinkedIn.

• Follow Memorial Hermann Health System on LinkedIn and visit their website!

• Learn more about HEAL High School here!

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, host Dr. Renee Thompson discusses why a leader’s clear, intentional vision is the missing ingredient for addressing workplace bullying and incivility. She explains why “vision first, culture second” is essential for shaping consistent behaviors and preventing teams from defaulting to unhealthy norms. Dr. Thompson shares how a practical, department-specific vision acts as a guidepost for daily decision-making and accountability. She also offers real-world examples of how leaders can translate vision into observable behaviors that create respectful, psychologically safe work environments.

Tune in to learn how defining and modeling a clear cultural vision can transform the way teams treat one another and build healthier workplaces.

About Dr. Renee Thompson:

Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams.

Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy.

What You’ll Learn In This Episode:

• Eliminating workplace bullying and incivility begins with a leader clearly defining the culture they want to create.

• A compelling vision provides a “true north” that guides behavior, decision-making, and accountability during everyday work and moments of stress.

• Vision is not a mission statement or list of values, but a vivid, practical picture of how people treat one another day to day.

• Culture change is most effective when visions are specific to each department’s realities, challenges, and work environment.

• Translating vision into explicit, observable behaviors helps teams align expectations and sustain a respectful, psychologically safe workplace.

Links & Resources:

• Connect with and follow Dr. Renee Thompson on LinkedIn.

• Learn more about the Healthy Workforce Institute on their LinkedIn and website.

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, host Dr. Renee Thompson discusses how leaders can effectively address bullying and incivility from clinically competent but disruptive employees. She explains why vague expectations allow bad behavior to persist and how clearly defined behavioral standards create accountability. Drawing on the “love ’em, but leave ’em” approach, Dr. Thompson outlines how to hold difficult but respectful conversations that balance truth with grace. She emphasizes that professionalism and kindness are as essential to patient outcomes as technical skill, and must be treated as non-negotiable.

Tune in to learn practical strategies for protecting culture, restoring psychological safety, and leading with clarity and courage.

About Dr. Renee Thompson:

Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams.

Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy.

What You’ll Learn In This Episode:

• Workplace bullying and incivility have a measurable negative impact on employee engagement, retention, well-being, and patient outcomes.

• Clinically competent employees must still be held accountable for professional behavior, technical skill alone does not excuse disrespectful conduct.

• Leaders must set clear, specific behavioral expectations and involve the team in defining what is acceptable and unacceptable.

• Honest, respectful conversations that balance truth with grace are essential for addressing disruptive behavior while maintaining dignity.

• The “love ’em, but leave ’em” approach allows leaders to care for employees while being willing to remove those who consistently violate behavioral standards, protecting team culture and psychological safety.

Links & Resources:

• Connect with and follow Dr. Renee Thompson on LinkedIn.

• Learn more about the Healthy Workforce Institute on their LinkedIn and website.

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Dr. Andrea Coyle, Chief Clinical and Innovation Officer at SE Healthcare, shares her personal journey through burnout, describing how constant organizational change and exclusion from leadership spaces eroded her sense of value and initially led her to misinterpret warning signs like cynicism and exhaustion. She explains the concept of “humility through acceptance,” highlighting how asking for help, setting boundaries, and improving communication can break the cycle of burnout. Andrea also offers practical strategies for presence, stress management, and habit-building, including slowing down, creating supportive systems, and cultivating self-awareness. She emphasizes that leaders experience burnout alongside frontline clinicians and that fostering a culture of awareness is essential for sustainable healthcare leadership.

Tune in and learn how to recognize burnout early, realign with your values, and build habits that support long-term resilience!

About Andrea Coyle:

Andrea Coyle, DNP, MHA, NEBC, is a seasoned healthcare executive, innovation leader, and inspirational speaker based in Charleston, South Carolina. Currently serving as Chief Clinical and Innovation Officer at SE Healthcare, she leads strategic initiatives that elevate quality of care, patient satisfaction, nurse engagement, and provider well-being. A 2019 DAISY Nurse Leader Honoree, Andrea is widely recognized for her leadership acumen and ability to drive meaningful change across complex healthcare systems. She brings nearly two decades of experience from the Medical University of South Carolina, where she directed Professional Excellence and Magnet Programs, and she continues her global impact as owner and consultant at Overseas Nursing Excellence (O.N.E.). Passionate about developing people, Andrea coaches and mentors emerging leaders to overcome barriers, accelerate career growth, and lead with clarity and purpose. She is also the creator and host of The Shift with Dr. Andrea Coyle podcast, where she explores modern leadership in healthcare.

What You’ll Learn In This Episode:

• Burnout manifests as cynicism, exhaustion, and loss of self-efficacy long before individuals recognize it.

• Many leaders mistake burnout symptoms for personal failure rather than systemic strain.

• Misalignment between a leader’s values and an organization’s erodes motivation and well-being over time.

• Awareness and naming burnout is the first step toward meaningful intervention and change.

• Leaders who hide burnout perpetuate unhealthy cultures and block early opportunities for support.

Links & Resources:

• Connect with and follow Andrea Coyle on LinkedIn.

• Follow SE Healthcare on LinkedIn and visit their website!

• Listen to The Shift with Dr. Andrea Coyle podcast here.

• Listen to Renee’s interview on The Shift podcast here.

• Call Andrea directly at +1 (843) 478-1135.

• Email Andrea directly here.

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode?

Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Dr. Gerald Hickson, Founding Director of the Vanderbilt Health CPPA, discusses what it truly takes to create and sustain a culture of safety and respect in healthcare. He explains why clearly defined core values must guide decisions during crises, how leadership credibility depends on fairness and consistency, and why peer-to-peer accountability is more effective than top-down punishment. Dr. Hickson explores the “coffee conversation” model for addressing early signs of unprofessional behavior, the role of data in identifying harmful patterns, and how structured escalation prevents small lapses from becoming systemic risks. He also shares how infrastructure, AI-assisted reporting, and interdisciplinary huddles help organizations respond quickly to serious concerns while supporting clinicians, and he closes with reflections on leadership courage, sustainability, and why respectful behavior is inseparable from patient safety and team performance.

Tune in to learn how to build a culture where accountability, trust, and safety reinforce one another!

About Dr. Gerald Hickson:

Gerald B. Hickson, MD, is the Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, and Founding Director of the Vanderbilt Health CPPA. Since joining Vanderbilt in 1982, he has held senior leadership roles in clinical affairs, risk prevention, and systemwide quality and safety, including Senior Vice President of Quality, Safety, and Risk Prevention, helping advance high reliability and professional accountability at VUMC.

For more than three decades, Dr. Hickson’s research has explored why patients pursue litigation, why some clinicians attract disproportionate claims, and how health systems can intervene early with high-risk behaviors. His work has produced 170+ peer-reviewed publications and led to widely adopted programs such as PARS® and CORS℠, now used in over 200 U.S. hospitals.

A national leader in patient safety and professionalism, he chairs the board of the Institute for Healthcare Improvement, serves on the board of Keck (USC) Health System, and advises international regulators.

What You’ll Learn In This Episode:

• A culture of safety starts with clearly articulated core values that leaders consistently uphold, especially under pressure.

• Peer-to-peer conversations are more effective than punishment because they promote reflection and self-regulation instead of defensiveness.

• Small lapses in behavior often signal larger patterns, and data systems help organizations intervene before harm occurs.

• Most professionals correct behavior after a single respectful conversation when expectations are clear and fair.

• Infrastructure, not good intentions, determines whether accountability is applied consistently across roles and hierarchies.

Links & Resources:

• Connect with and follow Dr. Gerald Hickson on LinkedIn.

• Follow Vanderbilt Health on LinkedIn and visit their website!

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Caitlin Gardner, founder of Blooming Communications, explores how leaders can communicate with calm confidence in high-stakes environments, particularly in healthcare, where what feels routine to one person can be life-changing for another. She explains why human connection matters even more in an AI-driven world and how stepping out from behind email and screens fosters trust more quickly than endless digital messages. Caitlin shares practical tactics, including triaging communication like clinical care, reducing email noise, and increasing visibility through small habits such as walking to meetings, sharing meals, and maintaining eye contact. She also addresses conflict management through techniques like the “pregnant pause,” graceful exits when emotions rise, and building a “reputation bank account” by making consistent trust deposits before they are needed.

Tune in and learn how to lead with steady presence, stronger relationships, and better outcomes when pressure is highest!

About Caitlin Gardner:

Caitlin Gardner, CFE, is an award-winning communications and brand leader with 20 years of experience helping B2B brands and executives grow with clarity, credibility, and impact. As Founder and Chief “Gardner” of Blooming Communications, she partners with leaders to sharpen strategy and turn authentic stories into measurable results through PR, thought leadership, and integrated marketing campaigns. A professional keynote speaker and professor at the University of Florida, Caitlin shares her Strategic Communications Playbook and teaches entrepreneurship, innovation, and modern communications. Known for inspiring teams and connecting with diverse audiences, she blends creativity with business insight to drive revenue, relevance, and lasting brand equity.

What You’ll Learn In This Episode:

• Leaders must show up with empathy, clarity, and presence, recognizing that high-stakes moments exist even if they don’t feel high-stakes to them.

• Sending more emails to gain control often creates chaos; communication should be intentional, consolidated, and triaged to reduce noise.

• Visibility is built through small, consistent actions, such as walking to meetings, sharing meals, and acknowledging others, which can profoundly impact confidence and development.

• When emotions rise, the best response is to pause or step aside gracefully, prioritizing composure over winning the moment.

• Trust functions like a reputation bank account: consistent deposits of reliability and respect create credibility when it’s most needed.

Links & Resources:

• Connect with and follow Caitlin Gardner on LinkedIn.

• Follow Blooming Communications on LinkedIn and Instagram and visit their website!

• Email Caitlin directly here.

• Buy Fisher Jefferson’s book The Next Conversation here.
  

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode, Dr. Megan Carter, President and Founder of MC Health Care Consulting, discusses how stepping away from nonstop crisis mode led her to heal from burnout, redefine her identity beyond titles, and ultimately launch the Chaos Whisperer movement. She shares how years of fight-or-flight leadership left her nervous system dysregulated, and how intentional reflection, nervous-system work, and support from peers helped her imagine a healthier way to lead. Dr. Carter explains why today’s nurse leaders often feel trapped in meetings, interruptions, and firefighting, rather than focusing on their teams and patient care. She also outlines practical strategies for reclaiming time, addressing unspoken expectations, and creating protected space for meaningful leadership work.

Tune in to discover how healthcare leaders can transition from merely surviving to thriving, and lead with clarity, impact, and humanity!

About Dr. Megan Carter:

Dr. Megan Carter is an innovative nurse executive with nearly 20 years of experience leading healthcare teams in hospitals across the country. She is a proud graduate of Duke University, where she received her DNP in Executive Leadership and is board-certified as an Advanced Nurse Executive. She is also a graduate of the Nurse Executive Fellowship through the AONL.

Dr. Carter is the President & Founder of MC Health Care Consulting, where she has started the Chaos Whisperer movement for busy healthcare leaders. As a published author & consultant, she is helping healthcare and nurse leaders address burnout, overwhelming workloads, and meeting overload through her patented frameworks and programs, including the Simplify to Impact workshops, keynote speaking, consulting and executive coaching. Dr. Carter is the host of “The Chaos Whisperers of Healthcare” podcast, where she and her guests give busy healthcare leaders the practical tips and tools they need to go from surviving to thriving in leadership.

She is an active board member of the North Texas Organization for Nursing Leadership and supports the work of the Education Committee and the Membership Committee. She is also a member of the AONL Annual Conference Committee and an advisory board member of the Texas Christian University DNP program.

What You’ll Learn In This Episode:

• Leadership burnout is driven by nervous system dysregulation as much as excessive workload.

• Healthcare leaders often tie their identity and worth to titles, productivity, and constant availability.

• Nurse leaders are overwhelmed because they lack control over their time, priorities, and unspoken expectations.

• Protected time is essential for clinician support, patient safety, and quality outcomes.

• When leaders reclaim time and regulate their energy, culture, well-being, and patient outcomes improve.

Links & Resources:

• Connect with and follow Dr. Megan Carter on LinkedIn.

• Follow MC Health Care Consulting on LinkedIn and visit their website!

• Check out the 33 Scripts Guide to Address Disruptive Behaviour here!

• Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here!

• Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here.

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Kristen shares how her inaugural, grant-funded role supports nurses across all career stages – from new graduate nurses to nurse leaders. The conversation explores how Jefferson Health embeds well-being directly into clinical environments through nurse coaching and therapy-based programs, including pet, music, and art therapy, without disrupting patient care.

Listeners will gain insight into why stress drives incivility and turnover, how proactive support improves retention, and why investing in nurse well-being is a leadership responsibility, not a perk.

What You’ll Learn in This Episode

• What an effective nurse well-being role actually looks like

• How therapy-based programs support nurses during their shifts

• Why stress fuels incivility and unhealthy work cultures

• How nurse coaching strengthens new graduate confidence and retention

• Why leadership well-being is essential to workforce stability

About Kristen Gilmore

Kristen Gilmore, MSN, RN, CEN, TCRN, NE-BC, NC-BC, is the inaugural Program Manager for Nurse Well-Being at Jefferson Health, supporting the Bucks, Frankford, Einstein Montgomery, and Torresdale campuses. She has a background in emergency nursing and nursing leadership and is deeply committed to advancing clinician well-being.

Kristen serves as President of the Philadelphia Chapter of the Emergency Nurses Association (ENA) and chairs the ENA National Wellness Committee. She is a board-certified nurse coach, Certified SMART Practitioner, national speaker, and co-author in the Journal of Emergency Nursing. Her work focuses on integrating evidence-informed well-being strategies into real-world clinical settings.

Links & Resources

• Email Kristen: Kristen.Gilmore@Jefferson.edu

• Connect with Kristen on LinkedIn

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

•  Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Through personal stories and professional insight, Renee explores the power of truth paired with grace, the difference between a judger lens and a learner lens, and why having a clear vision for culture matters more than ever. She also reflects on boundaries, productivity, and self-leadership, offering listeners permission to protect their time, energy, and well-being.

This episode is perfect for healthcare leaders who want to end the year grounded and begin the next one intentionally.

About Dr. Renee Thompson

Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams.

Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy.

What You’ll Learn in This Episode

• Why effective feedback requires both truth and grace – and what happens when one is missing

• How shifting from a judger lens to a learner lens changes growth, resilience, and self-leadership

• Why leaders must clearly articulate and repeatedly communicate their vision for culture

• How “space and permission” create safer conversations about behavior and accountability

• What setting “bumpers” can teach us about boundaries, productivity, and sustainability

• Why being an “advice monster” can get in the way of real leadership and coaching

• How protecting yourself as the asset benefits your team, organization, and future

• Practical reflection prompts to help you move from 2025 into 2026 with intention

Links & Resources

• Connect with and follow Dr. Renee Thompson on LinkedIn

• Learn more about the Healthy Workforce Institute on their LinkedIn and website

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and Amazon #1 Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders on Amazon  here! And on the website here. 

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!
  

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Together, Renee and Heidi unpack what shifted in clinical education after the pandemic, why so many preceptors feel unprepared, and how this gap directly impacts new graduate confidence, communication, and retention. Heidi shares insights from her research and real-world experience, including how inadequate preceptor preparation can unintentionally contribute to stress, incivility, and unsafe learning environments.

This episode is especially valuable for nurse leaders, educators, academic partners, and anyone invested in creating stronger academic–practice partnerships and healthier transitions for new nurses.

What You’ll Learn in This Episode

• Why the transition to practice really begins in the final semester of nursing school

• The hidden gaps in traditional preceptor training programs

• How poor preparation contributes to stress, incivility, and moral distress

• Practical strategies to support preceptors, students, and faculty

• Why well-being and clinical judgment must be taught together

• How academic–practice partnerships can become a true win–win

About Dr. Heidi Kosanke

Dr. Heidi Kosanke, DNP, MSN/Ed, RN, is an Assistant Clinical Professor and Program Director at the University of Arizona College of Nursing. She has over 20 years of nursing experience and is passionate about preparing practice-ready nurses who can remain resilient in the face of challenges.

Heidi is the co-author of Building Social Resilience in Nursing, a workbook designed to help nursing students develop strong social support systems and positive coping skills. Her work focuses on improving the confidence, well-being, and self-efficacy of nurse preceptors so they can better support students and new graduate nurses during the transition to practice.

Links & Resources

• Connect with Dr. Heidi Kosanke on LinkedIn

• Email Heidi at heidi@enhancedpreceptors.com

• Check out her company on LinkedIn

• Check out her website: www.enhancedpreceptors.com

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

A seasoned nurse executive and national nursing leader, Tera shares how intentional leadership development, strong relationships, and a quality improvement mindset can shape culture, improve outcomes, and reduce disruptive behaviors across teams. From fostering psychological safety to equipping leaders with the skills to give and receive feedback, this episode is packed with real-world insights leaders can immediately apply.

This conversation is especially valuable for nurse leaders, executives, and anyone responsible for shaping culture in complex healthcare systems.

What You’ll Learn in This Episode

• Why leadership development must go beyond technical skills and focus on relationships, influence, and trust

• How fostering a culture of feedback improves accountability and psychological safety

• Practical strategies for addressing disruptive behavior with curiosity, clarity, and consistency

• How quality improvement is a mindset, not just a project

• Why interprofessional leadership alignment is essential to a healthy work culture

• Lessons from Tera’s leadership journey and how reflection shapes better leaders
  

About Dr. Tera Gross

Tera L. Gross, DNP, RN, NEA-BC, CENP, FACHE, is the Chief Nursing Officer for Mayo Clinic in Florida. She has served in progressive leadership roles at Mayo Clinic for nearly 25 years in both Minnesota and Florida. Tera is a Fellow of the American College of Healthcare Executives, Assistant Professor of Nursing at the Mayo Clinic College of Medicine, and a recipient of the Diamond Quality Fellow Award from the Mayo Quality Fellows Program. She currently serves as Region 4 Director on the American Organization for Nursing Leadership (AONL) Board of Directors and is passionate about empowering healthcare leaders to thrive through quality improvement, integrity, and intentional leadership. 

Links & Resources

• Connect with Dr. Tera Gross on LinkedIn

• Email Tera at gross.tera@mayo.edu

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Courtney opens up about her early experiences with disruptive behavior, how those moments shaped her leadership, and why psychological safety is non-negotiable in today’s demanding healthcare environment. She and Renee discuss the power of collective learning, the impact of equipping leaders with real scripts and strategies, and the importance of building a culture where accountability and kindness coexist.

Anyone who wants to strengthen team culture, support new nurses, or become a more confident leader will find this conversation incredibly relatable…and encouraging.

About Dr. Courtney Ruck

Courtney Ruck, DNP, RN, SCRN, NEA-BC, is the Divisional Director for Critical Care at Tower Health in Reading, PA. With more than eight years of leadership experience, she is known for elevating patient care, advancing professional practice, and creating supportive, high-performing teams. Courtney previously served as Nursing Unit Director of the Neuroscience Stroke Unit at Reading Hospital, leading expansion efforts and implementing innovative engagement strategies. Courtney earned her Doctor of Nursing Practice from West Chester University, where she focused on leadership support and bedside engagement to build a culture of civility. She is passionate about developing future nurse leaders and fostering environments where accountability, compassion, and clinical excellence thrive.

What You’ll Learn in This Episode

• Why culture shaped Courtney’s leadership journey,  including the early experiences with bullying that motivated her to work toward safer, kinder environments.

• How leaders can build psychological safety so new nurses feel supported, confident, and willing to speak up.

• The power of cohort learning and how bringing 70+ nurse leaders together created shared language, alignment, and vulnerability across Tower Health.

• Why scripts matter and how using structured communication tools helps leaders address disruptive behavior with clarity and not avoidance.

• How to embed Healthy Workforce practices into everyday leadership, including making “Healthy Workforce” a standing agenda item.

• Simple, practical cultural strategies — from welcoming new hires with intention to preparing for difficult conversations.

• A fun closing surprise: Courtney’s obsession with sourdough baking…and why learning new skills fuels her joy.

Links & Resources

• Connect with Dr. Courtney Ruck on LinkedIn

• Email Courtney at courtney.ruck@towerhealth.org

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

From discussing the leadership lessons woven through his Amazon bestselling book Suited for Leadership to exploring how he fosters respect and belonging across a large health system, Dennis offers a powerful reminder that great leadership isn’t about status…it’s about how you treat people.

If you want to learn how to lead with courage, authenticity, and humanity, this episode is for you.

About Dennis Pullin

Dennis W. Pullin, FACHE, is the President and CEO of Virtua Health, an academic health system in New Jersey serving communities across more than 400 locations. Widely recognized for his transformational leadership, Dennis has been named one of the Top 10 Healthcare Leaders in the U.S., a Top 25 Innovator, and one of Modern Healthcare’s 100 Most Influential People. A thought leader, board member, educator, and advocate for health equity, he is also the author of the bestselling book Suited for Leadership: How to Show Up with Purpose to Have a Lasting Impact.

What You’ll Learn in This Episode

• How Dennis defines being “suited” for leadership — and why it has nothing to do with clothing

• Why authenticity is the most attractive trait in a leader

• How he creates a culture of respect, belonging, and shared purpose at Virtua Health

• What it looks like to hold people accountable at every level, including the highest

• Why vulnerability and continuous learning are essential leadership practices

• The “refrigerator moment” his mother gave him that still guides him today

• And yes…what makes the perfect margarita
  

Links & Resources

• Connect with Dennis on LinkedIn

• Email Dennis: dmoise@virtua.org

• Grab a copy of his book, Suited for Leadership: How to Show Up with Purpose to Have Lasting Impact here. 

•  Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

This episode gives leaders clear, actionable steps to address disruptive behaviors and build a respectful, professional work culture.

About Dr. Renee Thompson

Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams.

Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy.

What You’ll Learn in This Episode

• Why accountability begins with a strong partnership between leaders and HR

• How communicating your process builds trust and reassures employees

• What effective documentation should include — and why it matters

• Practical strategies to hardwire and sustain healthy cultural norms

• The impact of initiatives like Sacred Spaces, Shift Success, Mother Bear, and Red Carpet Treatment

• How kindness can serve as a powerful antidote to disruptive behaviors

• Four leadership skills essential for today’s workforce: lateral agility, radical candor, multiverse communication, and leader-as-coach

• How these chapters guide leaders to intervene early, prevent escalation, and create a respectful, professional workplace

Links & Resources

• Connect with and follow Dr. Renee Thompson on LinkedIn

• Learn more about the Healthy Workforce Institute on their LinkedIn and website

• Check out part one where Renee discusses chapters 1-5 here. 

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and Amazon #1 Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders on Amazon  here! And on the website here. 

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!
  

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Renee shares vulnerable moments from her early leadership career, explains the “hidden virus” harming healthcare teams, and walks through mindset shifts and strategies leaders need to stop normalizing disruptive behaviors. She also covers the importance of awareness, the power of vision and behavioral expectations, and why confronting overt incivility is both essential and doable when leaders have the right tools.

Listeners will walk away with practical strategies they can begin using today to address disruptive behaviors and foster a healthier, more professional work culture.

About Dr. Renee Thompson

Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams.

Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy.

What You’ll Learn in This Episode

• Why Renee chose to revise and expand her original 2019 book rather than write a new one

• The personal story in Chapter 1 that shaped her mission to eradicate bullying

• Why leaders must stop normalizing deviant behaviors

• How disruptive behavior threatens patient safety and fuels turnover

• A practical approach for having honest behavior-focused conversations with employees

• How to create a compelling vision and translate it into clear behavioral expectations

• Why scripting works — and how leaders can begin addressing overt behaviors with confidence

• What to expect in Part 2 of this series as she explores the remaining chapters
  

Links & Resources

• Connect with and follow Dr. Renee Thompson on LinkedIn

• Learn more about the Healthy Workforce Institute on their LinkedIn and website

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and Amazon #1 Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders on Amazon  here! And on the website here. 

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!
  

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

From rebuilding professional governance to reducing ED turnover from 80% to zero, Penny’s approach shows what’s possible when leaders align vision, strategy, and implementation. If you’re ready to move beyond talking about healthy work environments and start building one that lasts, this episode is for you.

About Dr. Penelope Gorsuch

Penelope Gorsuch, DNP, RN, NEA-BC, EBP-C, FACHE, USAF Col (Retired), is the Senior Vice President and Chief Nurse Executive at Summa Health. With more than 38 years in healthcare and 28 in leadership, she is known for fostering cultures of inquiry that drive quality and reliability across large health systems. A retired Colonel from the United States Air Force, Penny has led major initiatives in nursing strategy, evidence-based practice, and relationship-based care. She also serves as an Assistant Professor at The Ohio State University College of Nursing, teaching leadership in their DNP Executive track.

What You’ll Learn in This Episode

• How to lead large-scale culture change using evidence-based frameworks

• The importance of vision and how to cascade it from the C-suite to the bedside

• Strategies for rebuilding professional governance and re-engaging nurses

• How evidence-based practice strengthens healthy work environments

• Why implementation must be tailored at the unit level to succeed
  

Links & Resources

• Connect with Penny on LinkedIn

• Email Penny at gorsuchp@summahealth.org 

• EP 98: Why Healthy Work Environments Are Non-Negotiable - Healthy Workforce Institute with Dr. Vicki Good

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

They talk about how mission and purpose fuel retention, the importance of well-being, and why giving nurses a voice in decision-making leads to stronger engagement. Christine also highlights the success of Akron Children’s RN Career Path program and their Rising Nurse Leader Academy – two initiatives transforming nurse development and retention.

If you’re a leader looking for real-world examples of what works to create a healthy work culture, this episode is for you.

About Dr. Christine Young

Christine Young, DNP, MBA, RN, NEA-BC, joined Akron Children’s in 2012 and currently serves as Chief Nursing Officer. She has more than 30 years of nursing experience and 25 years in leadership. Christine led the design and implementation of Akron Children’s virtual nursing program and oversees behavioral health, perinatal, surgical, inpatient, and respiratory care services across the region. She’s also President of the Ohio Organization for Nursing Leadership.

What You’ll Learn in This Episode

• How culture directly impacts nurse retention

• Strategies to engage a multi-generational workforce

• Why involving staff nurses in decisions is non-negotiable

• How to develop and retain nurse leaders

• Ways to rebuild connection and teamwork after the pandemic
  

Links & Resources

• Connect with Christine on LinkedIn

• Email Christine at cyoung2@akronchildrens.org

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Together, Renee and Kelli break down the difference between brand messaging (what your organization says it stands for) and values messaging (how those values show up in daily behavior). They discuss practical strategies for translating words into authentic experiences, so that what your organization says aligns with what your people actually feel and see every day. Kelli shares how the words leaders choose (and how they live them out) directly influence how employees connect, collaborate, and trust one another.

If you’ve ever wondered how to bring your mission, vision, and values to life, or how to communicate in a way that builds genuine trust, this episode is for you.

About Kelli Newman

Kelli Newman, APR, is President of Newman & Newman, a Houston-based, woman-owned communication strategies firm. For more than 30 years, she’s helped healthcare and nonprofit organizations create authentic brand and values messaging that strengthens culture and builds trust.

She’s also the creator of Experienced Messaging®, a proprietary, trademarked process that helps leaders align what they say with what people experience. Kelli teaches marketing and communication at Rice University’s Leadership Institute for Nonprofit Executives and is an active member of the Ignite Health Network, a coalition of women leaders influencing the future of healthcare.

What You’ll Learn in This Episode

• Why communication is the cornerstone of trust and engagement

• The difference between brand messaging and values messaging

• How to make organizational values tangible and actionable

• Simple ways to connect your department’s identity with the organization’s mission

• Why “scripting” doesn’t work and what authentic communication looks like instead

• How to align messaging, behaviors, and experiences to create a culture of integrity
  

Links & Resources

• Visit ExperiencedMessaging.com

• Connect with Kelli on LinkedIn

• Email: kn@newmanandnewmaninc.com

• Harvard Business Review: Begin with Trust  

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Joy and I talk about what it really takes to develop capable executive leaders — the kind who not only drive outcomes but also build strong, trusting relationships with their teams. We unpack the difference between “command and control” leadership and relational leadership, how to handle conflict with curiosity, and why self-awareness is the foundation for leading well.

This is an honest, heart-centered conversation about leadership, humanity, and the power of relationships. If you’ve ever felt the pressure to have all the answers or struggled to stay calm in the storm, this episode will remind you that the best leaders don’t lead from perfection — they lead from awareness and authenticity.

About Dr. Joy Parchment

Joy Parchment, PhD, RN, NEA-BC, CPDC, ACC, is an accomplished nurse leader, educator, and coach with over 35 years of diverse nursing experience. She serves as an Assistant Professor at the University of Central Florida College of Nursing and is a Commissioner on the ANCC Commission on Magnet®. Joy is deeply committed to helping nurse leaders grow their capacity to lead with confidence, compassion, and courage.

What You’ll Learn in This Episode

• Why building relationships is the foundation of effective leadership

• The power of curiosity over judgment when managing conflict

• How to recognize and manage your triggers as a leader

• Simple tools to help you stay intentional and grounded

• How self-talk shapes leadership mindset — and how to shift it

Links & Resources

• Connect with Dr. Joy Parchment on LinkedIn.

• Email Joy: jparchme@gmail.com

• Book: Change Your Questions, Change Your Life by Dr. Marilee Adams

• Buckwheat Sprouted Flour Renee mentioned

• Book: The Next Conversation by Jefferson Fisher

• Coffee Break Podcast Episode with Dr. Simmy King here

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Greta shares how being intentional and present as a nurse leader can strengthen connection, improve engagement, and foster a healthier, more respectful culture. From developing measurable rounding frameworks to empowering staff through open-ended conversations, Greta explains how leaders can move beyond “checking the box” and make every round meaningful.

If you’ve ever wondered how to balance visibility with strategy, or how to round without feeling like you’re putting out fires all day, this episode is for you.

About Greta Rosler

Greta Rosler, MSN, RN, NEA-BC, CPXP, is an experienced nurse leader with a background in frontline nursing leadership, patient experience, and professional development. She is the CEO and Principal of Radius Leaders, a nurse leader development partnership she founded in 2017.

Through her Skilled Nurse Leader© and WIN Your Rounds© programs, Greta helps healthcare organizations strengthen leadership skills, improve engagement, and sustain healthy work environments. Her work has led to measurable improvements in turnover, patient experience, and nurse leader confidence.

Greta is actively involved with the Pennsylvania Organization of Nurse Leaders (PONL), serves as a subject matter expert for multiple healthcare leadership organizations, and is currently pursuing her PhD in nurse leader self-efficacy and rounding effectiveness.

What You’ll Learn in This Episode

• How strategic, intentional rounding builds trust and psychological safety

• Why most leaders struggle with rounding and how to fix it

• The difference between “checking the box” and creating meaningful engagement

• How to empower your team instead of enabling them

• Simple, open-ended questions that transform performance conversations

• Why presence and purpose are key to sustaining a healthy work culture

Links & Resources

• Connect with Greta Rosler: LinkedIn

• Visit Radius Leaders: www.radiusleaders.com

• Email Greta: greta@radiusleaders.com

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

Have a question for Renee?

Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!

Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.

Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Drawing from decades of experience coaching healthcare leaders, Renee unpacks four of the most common challenges leaders face and gives actionable solutions: from un-normalizing deviant behavior, to stopping overt incivility in the moment, to avoiding the trap of over-defending yourself, and addressing behaviors you didn’t personally witness.

She also shares a bigger-picture approach: why workshops alone won’t solve this problem, why HR and the interprofessional team must be part of the solution, and how the Healthy Workforce Institute’s Framework can guide organizations toward real, lasting culture change.

About Dr. Renee Thompson:

Dr. Renee Thompson is a sought-after speaker, author, consultant, and leading authority on creating healthy workforces by eliminating bullying and incivility. With more than 31 years as a clinical nurse, nurse educator, quality manager, and nurse executive, Dr. Thompson is a leading authority on workplace bullying and incivility and spends the majority of her time working with healthcare leaders who want to cultivate a healthy workforce.

Renee is the CEO and Founder of the Healthy Workforce Institute and has been repeatedly published, interviewed, and awarded for her work to eradicate disruptive behaviors in healthcare. In 2020, the Joint Commission invited Renee to become a member of their Workplace Violence Technical Advisory Panel. She has been published in numerous nursing journals and is a frequently invited guest on radio, podcasts, webinars, and online social media platforms.

In 2016, Renee received the Nursing Excellence Award as a nurse entrepreneur to honor her work to eliminate workplace bullying. She received the first Outstanding Nursing Alumni for Excellence in Leadership Award and Distinguished  Alumni recognition from her alma mater and was a finalist in the Healthcare Heroes Awards as a Healthcare Provider. Her blog has won numerous awards as a Top Nursing Blog “must-read” by the online nursing community, and her anti-bullying videos are viewed by healthcare organizations around the world. Renee is one of only 30 nurses in the world who have achieved the prestigious certified speaking professional designation.

In 2018, she was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contribution to the global online healthcare community. In 2022, she was identified as one of the top 5 Nurse Influencers on LinkedIn. Also, in 2022, Renee was inducted as a Fellow of the American Academy of Nursing for her work to eradicate disruptive behaviors in healthcare.

Renee has a Master's degree in Nursing Education and a Doctorate of Nursing Practice from the University of Pittsburgh.

Links & Resources

• Connect with and follow Dr. Renee Thompson on LinkedIn

• Learn more about the Healthy Workforce Institute on their LinkedIn and website

• Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say

• Check out Renee Thompson’s newly revised book Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!

• Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!

• Learn more about the Eradicating Bullying & Incivility eLearning Program here!

• Check out the article: 3 Common Landmines to Avoid When You Confront Bullying Behavior

Dina shares her personal journey from being the target of a bullying boss to becoming a leader who reshaped her department’s culture. She opens up about the power of accountability, why tough conversations are necessary, and how even the hardest decisions can set the tone for a healthier, more respectful workplace.

If you’ve ever wondered how to deal with resistors, set clear expectations, and build a team that actually supports one another, this episode is for you.

Katherine shares Get Well’s inspiring origin story, which was founded by a patient who believed every person should be treated like a VIP, and how their digital tools now empower patients, reduce cognitive burden on staff, and foster joy in care delivery. She also explains how innovations like automated documentation, real-time feedback, and a digital kindness pledge are not just transforming patient experience, but also strengthening work cultures and reducing workplace aggression.

You’ll hear practical strategies leaders can use right now to reduce stressors, support their teams, and create a safer, more respectful environment for both staff and patients.

Together, Renee and Patricia explore the deep connection between patient safety and workforce well-being, the importance of shifting leadership mindsets, and practical strategies organizations can adopt to hardwire safety into their culture. Patricia also shares tools and frameworks leaders can start using immediately, including the National Action Plan, a new workplace violence reporting framework, and IHI’s Joy in Work framework.

Listeners will walk away with a clearer understanding of how every interaction impacts safety and why creating safer workplaces requires action at both the system and individual levels.

Jeff shares insights from Press Ganey’s data on the alarming rise of workplace violence, revealing that three nurses are assaulted every hour in the U.S., and emphasizes why zero-tolerance cultures must start at the top. He also highlights the powerful connection between leader engagement and patient outcomes, offering strategies for creating safer, healthier, and more engaged work environments.

Rachel shares practical strategies for guiding managers through conflict, coaching them to pause and fact-find before reacting, and navigating challenges with multi-generational teams. Listeners will walk away with actionable tools to help managers build trust, create accountability, and turn conflict into opportunities for growth.

From Quint Studer’s insights on “emotional onboarding,” to Dr. Stacey Alves’s reminder that you “can’t lead from your desk,” to stories of kindness, recognition, and resilience from nurse leaders and executives across the country – Renee revisits the moments that resonated most over the past 100 episodes.

This episode is both a celebration and a learning journey. Whether it’s tackling workplace violence, holding leaders accountable, or cultivating joy through recognition, listeners will walk away with practical strategies and renewed inspiration to create a culture where nurses and all healthcare professionals thrive.

They go beyond the usual “self-care” chatter and dig into what it really means to recover from stress –  not just respond to it. Dr. King shares practical strategies for building individual and team capacity, highlights how nurse leaders can use data to support staff well-being, and introduces the powerful concept of commonality – the intentional practice of eating together to strengthen team bonds and social capital.

Listeners will walk away with actionable ideas to support a healthier, more connected workforce culture.

Dr. Good shares insights on AACN’s national research and collaborative efforts to bring these standards to life in real-world settings. They also explore how these standards apply to all healthcare environments – not just critical care – and how they’ve evolved to address interprofessional collaboration, burnout, meaningful recognition, and more.

Whether you're a nurse leader, bedside clinician, or someone passionate about improving work culture in healthcare, this episode will leave you inspired to take action. As Vicki says, “Healthy work environments are a way to be, not a thing to do.”

Kaitlin, who currently serves as the Senior Program Coordinator of Clinical Education in the Doctor of Physical Therapy Program at Duke University and also as HWI’s Certification Program Manager, shares a powerful story from her time as a middle school teacher. After dealing with a passive-aggressive colleague who made public jabs and undermined her confidence, Kaitlin did what most daughters do – turned to her mom, Renee, for advice – and what she got was a simple script that helped her finally stand up for herself.

Whether you identify as a fawner, a freezer, or someone who just wants to feel more confident speaking up, this episode is packed with relatable insights and practical advice to help you stand your ground while still showing respect.

Ecoee breaks down how her team uses real-time clinical data to help nurse leaders pinpoint workload imbalances, understand patterns of burnout, and initiate supportive – not punitive – interventions. Her CareFX platform and Quick Sync method are empowering leaders to focus their time where it matters most.

If you’ve ever wondered how to truly support your nurses and make data meaningful in real-time leadership, this episode is for you.

They talk about what it really takes to transform a toxic culture from the inside out. Priscilla shares how she started by truly listening to her team, involving them in decisions, and creating psychological safety. They also talk about the importance of vulnerability, modeling the behavior you want to see, and how to handle conflict — especially between providers and nursing staff.

If you’re a leader looking for practical, real-world strategies to build a healthy work culture (and keep your sanity in the process), this episode is for you.

Whether you're a seasoned leader or new to management, these tips will help you create a more harmonious and productive workplace.

Dr. Latif shares her expertise on the importance of building true inclusion – not as a one-time event but as an ongoing commitment. They talk about the hidden dangers of incivility and microaggressions, and how they quietly chip away at team morale and psychological safety.

They also explore what "soft resistance" looks like in leadership and why courage and curiosity are non-negotiables if you want to build a culture where everyone feels safe and supported. Dr. Latif emphasizes the value of hiring for character and potential, not just credentials – a philosophy I wholeheartedly support!

If you're a leader who wants to do better or a team member looking to foster a more inclusive environment, this conversation is for you.

Through her own stories of being bullied and the lessons she’s carried forward into leadership, Kate shares powerful insights about what it means to lead with grace, empathy, and hope. We talk about why presence matters, how leaders can serve as cultural anthropologists, and the importance of deeply listening to our teams.

If you're struggling with workplace culture, feeling disconnected, or want to better support your teams through difficult times – this episode is for you.

We go beyond the buzzwords and dive into the realities of fear-based leadership, toxic cultures, and mental health challenges in leadership. Bob shares not only his incredible professional insights, but also his deeply personal story of navigating chronic suicidality and seeking help – a conversation that will stay with you long after the episode ends.

You’ll learn how to respond to disruptive communication without escalating conflict, how to confront behavior while keeping your HR team in the loop, and how to build a true learning culture that supports – not shames – new team members.

If you've ever been blindsided by a rude email, struggled to defend your staff, or worried that confrontation will get twisted into you being the bully – this episode is for you.

This episode is for every leader who wants to do more than just manage — it’s for those ready to lead with intention, vulnerability, and courage. Kit shares how understanding himself first helped him guide others more effectively, why emotional intelligence is non-negotiable in healthcare, and how vulnerability became his leadership superpower.

After a work stoppage and years of strained relationships in the NICU, Luanne led a powerful, interprofessional culture reset — starting with leadership and expanding to the entire team. What began as tough conversations among leaders turned into a structured, monthly opportunity for nurses, NPs, and physicians to talk, listen, and heal together.

What’s the result? Dramatic improvements in communication, trust, sick time, incident reports, vacancy, and turnover. This episode is packed with lessons for any leader ready to turn the tide on workplace dysfunction.

Todd shares his extraordinary journey from healthcare professional to brain tumor survivor, and how that life-altering diagnosis led to a deeper understanding of himself, his purpose, and the wounds we all carry. Together, we unpack his experience, his transition into mentoring, and the unique challenges men face in nursing and healthcare leadership.

Todd also dives into his work helping men become more of who they truly are – through self-awareness, vulnerability, and connection. His story and his message are powerful reminders that yes, we do hard things – and we don’t have to do them alone.

This conversation is raw, real, and absolutely inspiring.

Whether you’ve ever faced an employee who gets defensive, wondered how to stop the tattling and start empowering peer feedback, or felt the strain of being the constant problem-solver for your team, this episode is packed with real-life stories and advice you can use today.

Together, Renee and Rose explore the shared drive that leaders must cultivate: taking responsibility, co-creating joyful, purpose-driven teams, and refusing to be bystanders in the face of injustice – whether it’s maternal mortality or bullying in the workplace. You’ll learn how Rose and her team transformed heartbreak into hope, built psychological safety, and standardized equitable care practices that made every patient feel safe, seen, and heard.

This episode is full of real talk, inspiration, and practical leadership gold. Don’t miss it.

She shares powerful stories from her keynote, Celebrate Nurses: Human by Birth – Hero by Choice, including a beautiful reminder about finding the good – and beauty – in others, even on the hard days.

Tune in for a celebration of nursing, laughter about how nurses’ lives differ from other professions, encouragement to reconnect with your "why," and inspiration to keep finding the beauty around you – and in yourself.

In this episode, I sit down with Dr. Kelly Austin, Vice President of Hospital Workplace Violence at KLA Risk Consulting, to talk about the real, tangible ways healthcare leaders can reduce injuries and protect their teams. We unpack the biggest gaps in hospital workplace violence prevention – from under-involving frontline staff to one-size-fits-all training – and explore how leaders can make small, smart shifts to get big results.

If you’ve ever wondered how to truly involve your employees, what effective training actually looks like, or how to spot and de-escalate agitation before it turns violent, this is the episode for you.

• A charge nurse whose competence is overshadowed by recurring emotional outbursts.
• A team member who falsifies reports, raising red flags about character.
• A territorial nurse marking equipment as her own—and even throwing water at a coworker!
• 
  

How do you know whether someone’s behavior can be coached… or whether it’s time to performance-manage them out? Renee breaks down the difference between skill gaps and character flaws, and gives leaders the language to hold their teams accountable with professionalism and compassion.

If you’re dealing with a disruptive team member, this episode will give you practical tools – and the permission – to protect your team and your culture.

In this episode, I sit down with Dr. Cynthia Clark, Founder of Civility Matters, Professor Emeritus at Boise State University, to unpack the evolving definition of civility in healthcare and beyond. From decades of research and a global concept analysis, Cindy shares what’s changed — and what hasn’t — when it comes to understanding incivility, how perception shapes our experiences at work, and why leadership plays a vital role in setting the tone. We dig into the power of emotional intelligence, co-creating behavioral norms, and Cindy’s model: the Continuum of Workplace Aggression. And yes, we even talk about eye-rolling.

If you’re a healthcare leader trying to figure out how to address disrespectful behaviors, you’ll want to tune in to learn real-world strategies that you can implement today.

In this episode, I sit down with Dr. Jenny Cordo, Director of Clinical Operations and a transformational nurse leader at Nicklaus Children’s Hospital, to talk about what a healthy work culture looks like in practice and how her team has sustained theirs long after implementing our system.

Jenny shares the behind-the-scenes story of how her team won the 2019 STTI Clinical Healthy Work Environment Award, the importance of empowering nurses at every level, and how shifting from “shared governance” to “professional governance” helped hardwire cultural excellence.

From actionable leadership insights to sustaining engagement through Magnet designations and beyond, this episode is filled with practical strategies — and a powerful reminder to be the nurse you want to work with.

Tune in to learn how to hardwire healthy habits, inspire professional ownership, and lead culture change that actually lasts.

In this episode, I sit down with Keith Carlson, nurse career coach and host of The Nurse Keith Show, to talk about how burnout shows up today, how to begin healing, and what support looks like — whether through coaching, therapy, or small moments of joy.

Keith shares his personal experience with burnout and how his late wife helped him take the first step toward change. We also talk about how to assess what’s within your control, when it’s okay to walk away, and how something as simple as a “glimmer list” can help you reconnect to what matters.

Tune in for honest insight, practical strategies, and the reminder that healing is possible — one step at a time.

In this episode, Dr. Renee Thompson discusses strategies for fostering a healthier work culture and handling workplace challenges, including using a left-brain/right-brain approach and having "lens conversations." She also advises repeating unprofessional remarks back to the person, questioning their intent, or disengaging to maintain composure.

Tune in for practical strategies to foster a healthier work culture, communicate effectively as a leader, and confidently respond to unprofessional behavior!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Paula Schmidt shares her approach to fostering a positive work culture through gratitude, visibility, and open communication. She emphasizes the importance of recognizing employees, addressing workplace concerns through staff rounding and newsletters, and maintaining transparency in decisions on key issues like staffing, space, and compensation.

Tune in and learn how to start small and implement these strategies within your own team to foster a positive and supportive work culture!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Stephanie Gedeon discusses leadership accessibility, workplace safety, and fostering a positive work culture through relationship-building, streamlined meetings, and staff engagement. Stephanie emphasized the importance of using a structured framework like Pathway to Excellence and leading with genuine care to create a safe, efficient, and supportive work environment.

Tune in to uncover the leadership strategies that drive a thriving work culture!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Mitch Kusy explores the growing importance of emotional intelligence in healthcare, emphasizing interprofessional team building, leadership skills like boundary reinforcement, and the dynamics between teams. He also breaks down the key components of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) while highlighting strategies for skill development and the critical role of empathy in coaching and decision-making.

Tune in and learn how to cultivate emotional intelligence within yourself and your team to foster a healthier and more productive work environment!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Renee Thompson offers practical solutions to nursing leadership challenges, such as workplace disrespect and managing difficult team members. She emphasizes the importance of assertive communication, professional boundaries, and confident leadership to strengthen team dynamics. 

Dr. Renee Thompson shares strategies for nurse managers to address leadership challenges, foster respect, manage conflicts, and improve team dynamics!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dennis McIntee highlights that workplace drama often stems from a lack of ownership and "choice poverty" and emphasizes the importance of empowering teams by shifting language and viewing emotions as raw material to be processed. Leaders can reduce drama by coaching thinking instead of feelings, encouraging self-directed problem-solving, confronting issues with care to build trust and clarity, and by practicing self-awareness and accountability, as team dynamics often reflect a leader's blind spots.

Tune in for game-changing insights on taking ownership, coaching effectively, and creating a culture where collaboration and clarity replace conflict and chaos!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Janice Walker discusses how COVID-19 disrupted recruitment and retention, leading her to implement a candidate-centric approach with measurable metrics. She also emphasizes building strong relationships and a supportive culture to develop future leaders and retain talent, highlighting the importance of embracing purpose and fostering collaboration for long-term success in the nursing profession.

Tune in for powerful insights on building resilient teams, fostering psychological safety, and celebrating the meaningful work that keeps nursing at the heart of healthcare!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Lori Gabriel Gunther discusses the challenges neonatal and perinatal nurse leaders face, stressing the importance of leadership support, work-life balance, and a solution-focused workplace culture. She highlights how Synova provides leadership education and community support while encouraging nurse leaders to set boundaries, advocate for their needs, and prioritize well-being to create a more sustainable and fulfilling career.

Tune in for powerful insights and practical strategies to create a healthier, more sustainable work culture!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Renee Thompson addresses leadership challenges and offers practical strategies for workplace issues, emphasizing the importance of countering negativity with positivity and building trust. She distinguishes bullying from incivility and stresses the value of clear communication, proactive leadership, and understanding workplace dynamics to foster a healthier organizational culture.

Join Renee for her new monthly Q&A series, where she'll answer your burning questions and share actionable strategies to create a positive, thriving work environment!

If you want to enter a question for Renee to answer on the podcast, please email wecare@healthyworkforceinstitute.com

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Diane Sieg emphasizes the importance of self-leadership in nursing to achieve well-being through intentional decision-making for physical, mental, emotional, and spiritual health, introducing her CPR (Compassion, Presence, Recovery) framework as a self-care approach to combat burnout. She shares insights from her well-being coaching initiative, which showed improvements in stress, burnout, and engagement, leading to better retention and reduced turnover, and encourages daily commitment to self-care tailored to individual needs while fostering a culture of well-being.

Tune in for powerful yet simple strategies for nurses and leaders to prioritize well-being, reclaim joy, and transform the way they care for themselves and others!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Anne Gross discusses aligning an organization's mission, vision, and core values with daily practices to foster a culture of compassion, respect, and inclusion. She explains how her department interprets institutional values into meaningful behaviors, focusing on communication, team-building, and practical solutions to enhance the work environment and create a value-driven culture.

Tune in as Dr. Renee Thompson and Dr. Anne Gross explore actionable strategies to bring core values to life, empower leaders, and create a thriving, inclusive workplace culture!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Perry Gee discusses burnout as a workplace condition defined by exhaustion, cynicism, and inefficiency, and identifies its causes as lack of control, incivility, and an inability to disconnect. He advocates for building resilience through fostering connections, setting boundaries, and engaging in purposeful, evidence-based self-care practices, and believes that control over practice, such as through certification, fosters resilience and well-being by empowering nurses and nurturing their sense of purpose.

Tune in to explore the root causes of burnout, the importance of resilience, and actionable strategies to create healthier work environments for healthcare professionals!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Renee Thompson shares tips for making 2025 successful by taking responsibility for personal and professional growth, avoiding a victim mindset, and setting intentional goals. She also advises listeners to envision their ideal future and backward plan to achieve it, focus on self-development and service to others, embrace continuous learning, and take actionable steps towards written goals.

Tune in and join Dr. Renee Thompson as she shares actionable strategies and powerful insights to help you achieve your goals, transform your mindset, and create the future you deserve!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, DEI consultant Jessica Pettitt highlights that true inclusion starts with recognizing who is being excluded and encourages leaders to remain curious, ask questions, and challenge their own blind spots. She emphasizes the importance of embracing discomfort, disrupting routines to uncover unspoken norms, and committing to continuous learning to foster meaningful, lasting change.

Tune in as Jessica Pettitt challenges conventional thinking on DEI, offering practical strategies and thought-provoking insights to help leaders foster workplaces where everyone truly belongs!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Alquietta Brown emphasizes building a healthy work culture through authenticity, open communication, and meaningful connection. She highlights the importance of leaders being genuine, actively listening to their team, and fostering collaboration to achieve shared goals and organizational success.

Tune in as Dr. Alquietta Brown shares powerful, actionable strategies for building trust, fostering engagement, and cultivating a workplace where people feel valued, supported, and inspired to excel!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Laura Canfield discusses Cottage Health's journey to create a healthier work environment by addressing post-pandemic challenges such as incivility and bullying through an interprofessional, evidence-based approach. The initiative, supported by strong leadership and shared governance, utilized a champion-based model and measured success through surveys and feedback, emphasizing the importance of open-mindedness, teamwork, and clear workplace behaviors for a sustainable culture of respect and collaboration.

Tune in to explore how Cottage Health tackled workplace challenges head-on, creating a healthier, more collaborative environment for their teams!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Maureen Chadwick emphasizes the importance of Chief Nursing Officers in creating respectful workplaces by confronting incivility and bullying. She advocates for practical strategies like the "We Got Your Back" campaign, empowering leaders to intervene, promoting accountability through action plans, and fostering psychological safety while addressing difficult conversations.

Tune in for powerful strategies to disrupt incivility, foster a culture of respect, and empower leaders to create healthier, more inclusive workplaces!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Katie Boston-Leary discusses the oppressive hierarchy in healthcare, advocating for a supportive approach to nurse retention and well-being through the ANA's "Healthy Nurse, Healthy Nation" program. The program includes initiatives like a well-being credential for healthcare institutions and efforts to combat workplace violence, emphasizing the need for leaders to address disruptive behavior and create a supportive environment by reducing unnecessary tasks for nurses and ensuring accountability.

Tune in for a powerful conversation on how to reshape healthcare to support, empower, and protect nurses in every aspect of their work!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dominic Petrovia discusses the challenges of implementing change in healthcare, especially when introducing new technology and workflows. He highlights the importance of engaging those who resist change by understanding their motivations and involving them in the process, advocating for a gradual introduction of changes, transparent communication, and anonymous feedback to drive successful organizational change.

Tune in for effective strategies for overcoming resistance to change in healthcare, helping you empower your team and drive successful transformations!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Renee Thompson emphasizes the importance of proper documentation in clinical practice to prove actions taken, especially when dealing with patterns of disruptive behavior. She recommends establishing a habit of documenting conversations with employees regarding behavior or performance immediately after incidents occur, utilizing methods such as electronic records or organizational forms. 

Tune in to uncover the secrets to impactful documentation, a tool that not only protects your practice but also strengthens your leadership and supports a positive workplace culture!

https://healthyworkforceinstitute.com/podcast-episodes

In this episode, Dr. Cindy Lefton discusses the importance of meaningful recognition in healthcare. She emphasizes the value of personalized feedback that acknowledges how someone’s actions positively impact others, and encourages leaders to practice relational rounding to foster a positive workplace culture, especially in the wake of challenges from COVID-19. 

Tune in to learn practical strategies for leaders to uplift and inspire their teams amidst daily challenges!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Stacy Alves discusses her leadership philosophy, which prioritizes staff well-being and leads to excellent patient care. She highlights the importance of fostering collaboration, recognizing positive behaviors, empowering teams, managing change through engagement, and modeling healthy work habits as key to building a supportive, effective workplace. 

Tune in for an insightful conversation on how empowering employees and fostering a healthy work culture can transform patient care and drive lasting success in healthcare!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Mary Jo Loughlin discusses the NWESC Council, designed to improve nurse staffing and work environments as an alternative to mandated staffing ratios, and initiatives like the "Dr. Noble" code to foster civility among staff. She also highlights the importance of mentoring, the need for leadership to adapt to younger nurses' expectations, and ongoing efforts such as a napping policy to combat nurse fatigue. 

Tune in to learn how innovative approaches to nursing leadership and mentorship are improving work environments and addressing challenges in healthcare!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Renee Thompson explains how leaders can address unprofessional behavior reported by others, even without witnessing it firsthand, by trusting credible reports and confronting the employee directly. She also highlights potential challenges, like defensiveness or distractions, and emphasizes the importance of staying focused, notifying HR beforehand, and addressing disruptive behaviors promptly to maintain a respectful workplace.

Tune in and discover practical strategies for addressing hidden workplace issues and managing difficult conversations with employees!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Joe Tye explores the importance of fostering a culture of ownership over accountability by introducing the Pickle Pledge, a commitment to turn complaints into positive actions that reduce negativity and promote proactive behavior. He explains that true transformation comes from creating personal and cultural ownership, supported by a values-based culture where values are deeply ingrained, and recommends organizations use rituals, storytelling, and visible leadership to embed these values into daily practice. 

Tune in as we explore how to shift from accountability to ownership and discover the power of turning complaints into opportunities for growth with the inspiring insights of Joe Tye!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Katherine Meese discusses how trust in senior leadership significantly impacts employee turnover and tension more than trust in direct supervisors or compensation. She highlights the importance of senior leaders being visible, accessible, and engaged with frontline workers, emphasizing that practices like rounding, transparency, and meaningful recognition help strengthen relationships, reduce burnout, and reshape work dynamics, especially in addressing generational challenges and younger employees' desire for transparency and participation in decision-making.

Rounding, transparency, and trust-building can reshape workplace dynamics. Tune in and learn how fostering trust at the senior leadership level can transform your organization!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Renee Thompson discusses how only 23% of employees trust their leaders, highlighting the importance of empathy, logic, and authenticity in leadership. She emphasizes consistency in leadership actions, the need for competence, and strategies like relational rounding to build stronger, more authentic relationships while addressing personal "trust wobbles."

Tune in and learn how to cultivate trust, build stronger teams, and create a more supportive and productive work culture in healthcare!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Karen McCullough discusses the challenges healthcare leaders face in managing a multigenerational team and emphasizes the importance of understanding generational diversity, including the unique characteristics and work ethics of each generation. She also highlights the need for leaders to build strong relationships, foster open communication, and adapt to the evolving needs of younger generations, offering insights on setting boundaries, retraining leadership mindsets, and bringing humanity back into the workplace.

Tune in and learn how to leverage generational strengths to create a more inclusive and productive work environment!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Carl Kirton reflects on his leadership journey, emphasizing the critical role of self-reflection and emotional intelligence in managing organizational culture. He shares how his early work in HIV and AIDS care shaped his career, leading to significant contributions, and stresses the need for small actions, collective commitment, and ongoing executive support to drive lasting cultural change.

Tune in to learn how deep self-reflection and small, impactful actions can drive meaningful cultural change in healthcare organizations!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Sylvain Trepanier explores how embracing vulnerability, love, and leadership can create a healthier work environment and highlights the need to challenge existing policies and focus on cultural change to improve patient care and reduce turnover. 

Tune in and learn how rethinking nursing roles can lead to a more efficient, inclusive, and effective healthcare system!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Tina Livaudais highlights the importance of lateral agility in leadership and understanding teams' experiences to create a cohesive and supportive work environment. She discusses strategies to improve employee engagement, such as hosting roundtables, fostering open communication, and encouraging personal and professional development, while also exploring the value of structured communication tools, the role of vulnerability in leadership, and the importance of addressing disruptive behaviors to cultivate a healthy workplace culture.

Tune in and learn how thoughtful leadership strategies can build strong, connected teams and improve patient care!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Megan Gillespie, CEO of Sutter Santa Rosa Regional Hospital in Sonoma County, California, emphasizes the importance of creating a supportive infrastructure that empowers leaders and fosters a positive work environment. She discusses her passion for leadership growth and development, highlighting the need to address issues collaboratively, avoid incivility, use data to drive outcomes and focus on effective communication and metric tracking.

Tune in and learn how to foster a collaborative, innovative, and effective work culture in healthcare!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Crystal Lawson explores the issue of bullying in healthcare and its impact on staff and patients, and shares her journey from nurse manager to founder. She emphasizes the need for leadership development, a respectful work culture, and a supportive community, addressing challenges like difficult conversations, the pandemic’s impact, and the fear of others' opinions.

Tune in and learn how to transform your healthcare workplace into a more respectful and productive environment!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Simone Nicholson shares how to create a thriving, positive workplace culture marked by increased trust and staff retention. She explains how she adopted creative techniques like suggestion boxes, Friday Facts emails, daily trivia games, and laminating posters to engage and motivate her team. Dr. Nicholson shares her philosophy on building trust through consistency and small wins, such as fixing broken coffee pots and providing timely updates on staff concerns. 

Listen in as we explore Simone’s strategies for leadership and successful team engagement.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Renee Thompson emphasizes the importance of giving and receiving feedback to foster a healthier work culture, highlighting that avoiding feedback due to fear can lead to emotional reactions like defensiveness and anger. She highlights trust and credibility in delivering constructive feedback and advocates for a culture of continuous, peer-to-peer feedback and radical candor, urging leaders to set intentions, address unmet expectations, and create supportive environments with the tools and knowledge necessary for effective feedback.

Tune in and learn how focusing on open communication and addressing the root causes of bullying can result in cultivating a respectful and productive workplace!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Daniel Hudson discusses intentional living, self-care, and leadership with Renee, exploring the shift from work-life balance to harmony in personal and professional spheres. He also shares his unique approach to categorizing life into "buckets" such as self, family/friends, community, and service/profession, and reflects on how his ideas have evolved, emphasizing the importance of realistic expectations, face-to-face interactions, and the joy of giving back.

Join this episode for an engaging and thought-provoking discussion that promises to leave you with valuable takeaways for enhancing both your personal and professional life.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Helene Burns discusses the importance of involving all levels of staff in problem-solving, building strong interprofessional relationships, and cultivating a positive work environment. She shares innovative approaches to addressing staffing issues, alleviating nurse managers' workloads, and the ongoing challenges and progress in fostering healthy work environments in New Jersey hospitals. 

Listen in for inspiring stories, practical advice for new nurse managers, and the significance of mutual respect and collaboration among healthcare professionals.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Bonnie Barnes, co-founder of The DAISY Foundation, discusses the importance of tackling workplace bullying and incivility and shares the foundation's origins and mission to honor nurses. She also highlights the DAISY Award’s partnership with over 6,700 healthcare facilities and nursing schools in 41 countries, emphasizing its phenomenal impact on nurses and patients by fostering psychological healing and a sense of connection. 

Tune in and learn how meaningful recognition can transform healthcare environments and improve patient care!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Deborah Zimmermann, CEO of the Daisy Foundation and President of the American Organization of Nurse Leaders, discusses challenges and solutions in the nursing profession. She emphasizes the need for a healthy work environment and notes improvements in nurse retention and diversity. She also advocates for proactive measures against workplace violence and stresses the importance of meaningful recognition and positive feedback for nurse satisfaction and resilience.

Tune in and learn how to create a safer, more supportive environment for nurses and healthcare professionals to improve patient care and our nurses well-being!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Nicole Kolacz shares the mission to eradicate harmful behaviors in healthcare settings, discussing strategies and insights that have driven progress. She explains Aultman Hospital's online program to help leaders tackle bullying and instability, the need for safe spaces for honest dialogue, and the importance of continuous learning, while reflecting on pandemic challenges and the need for collaboration.

Prepare to be inspired by Dr. Kolacz's wisdom on adaptability, authenticity, and the power of surrounding oneself with positive influences.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Kay Kennedy, CEO of uLeadership, explains how prioritizing self-care and relationships can create sustainable leadership practices. She discusses the concept of human-centered leadership in healthcare and highlights the shift from servant to relational leadership, especially during the pandemic when leaders struggled with burnout.

Tune in and learn how to cultivate human-centered leadership to transform healthcare organizations!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Renee Thompson addresses the critical issue of bullying and incivility in healthcare, focusing on how these problems contribute to the high turnover rate among newly graduated nurses. She highlights the crucial role of preceptors in protecting and supporting new nurses and shares her experience in creating a preceptor development program to equip preceptors with the necessary skills and ongoing learning opportunities.

Tune in and learn how to cultivate a healthy work culture by addressing bullying and incivility effectively!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Mitch Kusy, an organizational psychologist and professor at Antioch University, explores the damaging effects of toxic behaviors and leadership in healthcare, emphasizing the need for proactive management and culture change. He highlights the financial cost of such individuals and the high turnover they cause and proposes a four-phased feedback model for leaders to address these issues effectively, stressing the importance of respectful engagement and sincere apologies.

Tune in and gain practical advice to foster a healthier work environment in healthcare.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Cole Edmonson talks about the importance of empowering frontline managers through community building, ethical training, and clear communication to enhance their engagement, job satisfaction, and leadership effectiveness in healthcare. He stresses the importance of integrating new initiatives through a community of practice and addressing moral distress to enhance moral courage among nurse leaders, emphasizing the need to prioritize ethical considerations and provide support systems.

Tune in and discover how innovative orientation and administrative support can boost nurse manager engagement and job satisfaction!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

Today, Dr. Renee Thompson equips listeners with tools to assess truth, maintain professionalism, and uphold a respectful work culture in healthcare settings. From identifying biases to handling mediation and setting future expectations, she shares insights to help resolve conflicts more effectively and plenty of insights for leaders to foster a respectful work culture within their teams.

Join this episode and explore how to avoid pointing fingers toward just finding who is right.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Dan Weberg explores how toxic leaders can not only demotivate their teams but also drastically hinder necessary advancements in healthcare systems. He emphasizes the importance of aligning personal well-being with professional environments and details his approach toward transforming hierarchical organizations into landscapes where every interaction can be an opportunity for innovation. 

Prepare to be enlightened on how small-scale interactions can lead to large-scale improvements, all while keeping our healthcare workers' health and morale at the forefront.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Michelle Conley, Senior Vice President and Chief Nursing Officer for Jefferson Health-North Region, discusses critical competencies for nurse leaders, especially during and after crises like the global pandemic, highlighting adaptability, self-awareness, and vulnerability in leadership. She emphasizes creating a supportive environment where team members feel valued and offers strategies for managing stress and workload, including task prioritization and seeking peer support.

Tune in and learn how to foster a supportive environment, prioritize tasks, and leverage individual strengths for successful leadership in healthcare.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Quint Studer explores the critical practice of emotional onboarding, a method he equates to the welcoming and communal support found in recovery meetings for alcoholics and drug addicts. This approach not only helps new healthcare employees, like nurses, feel connected and supported but also addresses the high turnover rates that plague the industry. 

So, grab your coffee, and let's break into this transformative discussion that could redefine emotional well-being and retention in healthcare.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Renee Thompson explores the various strategies for skill development among healthcare teams, which include fostering assertive communication, eliminating workplace gossip, and the art of giving and receiving feedback effectively. She highlights the concept of adding a "healthy workforce" as a standing agenda item to instigate continuous cultural growth and learning. 

Stay tuned as we uncover the keys to unlocking a better work environment where everyone can thrive. 

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Tracy Gosselin, Senior Vice President and Chief Nurse Executive at Memorial Sloan Kettering Cancer Center, discusses workplace violence in healthcare. Tracy delves into strategies for cultivating a healthy workforce, emphasizing the need to identify key stakeholders, understand data, and create a supportive environment for staff. She emphasizes the significance of acknowledging workplace violence and empowering healthcare workers to set boundaries with patients while providing compassionate care. 

Tune in and learn how to cultivate a respectful and safe work culture in healthcare with practical methods that actually work!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Renee Thompson emphasizes the importance of fostering a healthy and respectful work culture by addressing disruptive behaviors and strengthening the relationship with human resources (HR). She advocates for unity between leaders and HR in handling problematic employees, suggesting rapport-building coffee chats, early intervention for disruptive behaviors, clear communication, decisive action, and implementing strategies to stop bullying in healthcare organizations.

Tune in and learn how to cultivate a healthier and more respectful work environment by tackling an age-old problem in healthcare: bullying and incivility!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Doug Dascenzo, Regional Chief Nursing Officer of Trinity Health, delves into the crucial aspects of fostering a compassionate and collaborative work culture within healthcare organizations. He addresses the compassion crisis exacerbated by burnout and the pandemic, emphasizing the importance of supporting emotions, fostering open communication and empathy, and recognizing diverse personalities within teams.

Tune in and learn how to contribute to building a more compassionate and secure healthcare system for all!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dina Dent uncovers the strategies she employed to build robust relationships, including her innovative "donuts with Dina" sessions, mission rounds, and town halls that engage and recognize staff, even as they answer a staggering thousand questions monthly. 

Tune in as this episode offers a glimpse into the importance of diversity in thought and the evolving face of healthcare operations.

Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast-episodes

In this episode, Mandy Tilton, Chief Nursing Officer at BAYADA Home Health, discusses the importance of leadership development in addressing workplace issues like bullying and incivility. She highlights the role of the Clinical Advisory Board in fostering interprofessional collaboration and solving challenges in home healthcare and introduces innovative approaches like the Safety Squad and book clubs for leadership development, stressing the importance of continuous learning for healthcare professionals. 

Tune in and learn how small, inexpensive actions can lead to significant improvements in leadership and overall organizational performance!

Click this link to the show notes, transcript, and resources: http://healthyworkforceinstitute.com/podcast-episodes/

In this episode, host Dr. Renee Thompson dives into the critical topic of protecting newly graduated nurses in the workplace. She showcases evidence-based strategies for protecting and nurturing new nurse talents, emphasizing the importance of addressing disruptive behaviors and fostering a culture of relentless feedback. 

Tune in to discover the pivotal importance of prioritizing the well-being of newly graduated nurses and learn how to cultivate a thriving work culture that nurtures their success!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Phyllis Stark, Chief Nurse Executive and Chief Operating Officer for Kaiser Fresno Medical Center, shares insights on transforming healthcare culture by addressing disruptive behaviors. She explains how establishing common ground and leveraging evidence-based approaches improves patient-centered care and creates successful collaborations. Phyllis stresses the significance of equipping frontline leaders with the skills to manage disruptive behaviors and the need for a deliberate, stepwise change in organizational culture. 

Tune in and learn how cultivating a healthier work culture in healthcare is essential for better patient care, and learn the exact strategies to do it!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

Lauren Smith, CNO at Saint Alphonsus Health System, shares her journey of fostering respect and safety amongst her colleagues. She shares how she created the "CNO office hours" to bridge the gap between leadership and staff, ensuring that communication is not just top-down but a shared experience. 

So pour yourself a cup of your favorite brew and listen in as we uncover the secrets to a healthier, where the cycle of bullying and incivility is replaced with trust and collaboration.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Amy Visser-Lynch shares her proactive strategy for addressing disruptive behavior and cultivating a healthier work culture in healthcare. She underscores the importance of empowering leaders with essential skills, fostering external partnerships, implementing leadership retreats, and transitioning from manager-led to team-led accountability.

Tune in to learn more about the impact of disruptive behavior on staff morale and patient care!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Bonnie Artman Fox talks about her Leadership Turnaround Coaching program, where she aims to replace abrasive behaviors in leaders with emotional intelligence skills. She shares success stories, underscores the importance of self-awareness in leaders, and explains the coaching program's process, emphasizing the crucial role of managers in addressing abrasive behavior.

Tune into this episode and learn about some strategies to handle abrasive leaders, the role of managers in initiating change, and the potential positive impact on work environments!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Mary Beth Kingston shares her experiences managing an emergency department in a large urban hospital, emphasizing the escalating problem of violence in healthcare. She underscores the significant impact of physical violence, bullying, and incivility on healthcare professionals and patients, advocating for comprehensive safety programs, leadership engagement, and collaboration, and urging leaders to prioritize workplace violence prevention and involve employees in creating a healthier work environment.

Tune in and learn how addressing workplace violence is crucial for a safer and more inclusive workplace culture!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Rishi Garg shares insights into his role, the challenges faced in hospitalist medicine, and strategies for improving communication and culture within the healthcare setting. He outlines strategies for cultural improvement, emphasizing relationship-building, open communication, and addressing behavioral expectations for enhanced teamwork and collaboration. 

Tune in to learn about the complexities of healthcare dynamics and the ongoing efforts to improve the working relationships among healthcare professionals!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Jennifer Bickel, the Chief Wellness Officer at Moffitt Cancer Center, dives deep into the intricate world of wellness and explores the silent crisis of burnout among healthcare professionals. Jennifer shares her experiences and the challenges that come with balancing work, family life, and self-care, shedding light on the guilt many professionals feel when prioritizing their own well-being. 

So, get ready to reflect, learn, and perhaps even change how you approach wellness in your life and work.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Renee Thompson introduces Debbie Pierson, Nurse Manager at Kaiser Permanente, sharing her remarkable journey in transforming her unit's culture with the help of the Healthy Workforce Institute. She emphasizes the transformative impact of a healthy work environment on her personal life and discusses key strategies, including breaking the fear barrier, confronting disruptive behavior, and maintaining consistency during the COVID-19 pandemic.

Tune in and learn how fostering a healthy workforce culture can lead to success in any situation!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Stacey Schaab, Senior Director of Nursing at Inova Mount Vernon Hospital, delves deep into transforming the healthcare environment into one where respect and civility reign supreme. She dives into the importance of leadership, setting clear expectations, and recognizing the potent role of an empowered workforce in breaking the cycle of incivility in healthcare.

If you’re looking to elevate your work environment or navigate the challenging terrain of healthcare leadership, this episode is a treasure trove of wisdom.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Emily Chase explores the critical importance of empowering employees through shared governance and the profound impact authentic leadership can have on creating a positive work environment. She discusses how she transforms organizational culture, enhancing productivity, patient outcomes, and thriving cultures across diverse care centers, while supporting leaders with tools and practices.

Join us and unpack what it truly means to foster a professional and respectful work culture that resonates with the mission, vision, and values of an organization.

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Lori Armstrong talks about her leadership journey and the impact of a senior nurse's humility on her philosophy. She highlights the avoidance of uncomfortable conversations, the importance of trust, and introduces her initiatives, the IMPACT Group Coaching Program and the On-demand Nurse Leader Academy, offering accredited online courses for leadership development.

Tune in for a thought-provoking exploration of trust, visibility, and growth in leadership, challenging conventional norms in the healthcare landscape!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Kristin Aviles explains the strategies she used to transform a challenging department into one known for its positive culture, such as creating a culture of safety and empowering staff to address workplace violence. Kristin also introduces the concept of "Chatter Matters," emphasizing the importance of both internal and external dialogue in shaping a positive work environment.

Tune in and learn how addressing disruptive behaviors can contribute to creating a healthier and more enjoyable work environment for healthcare professionals!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Sarah McVanel talks about employee recognition within the healthcare sector and the significance of fostering a positive and appreciative work culture to prevent workplace issues. She discusses leaders' challenges in feeling appreciated, emphasizing recognition's impact on employee engagement and advocates for personalized gestures.

Tune in and learn about the nuanced dynamics of employee appreciation and its profound implications for employee well-being and organizational performance!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Michelle Troseth and Tracy Christopherson introduce the concept of polarity intelligence in healthcare leadership, emphasizing the need for balance and well-being. Michelle and Tracy stress the need for a balanced mindset and the recognition of early warning signs, advocating the dynamic balance blueprint for healthcare leaders' well-being.

Tune in to learn about how to uphold the importance of supporting leaders in their pursuit of a fulfilling work-life balance!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Dr. Becky Hartley talks about strategies to deal effectively with conflict inside a healthcare organization. Becky shares her story of how early challenges in nursing prompted her to help create better healthcare cultures. She stresses the importance of asking for feedback and getting behind the other person’s eyeballs to better understand their motives. Moreover, she offers three powerful ways to enhance healthcare staff relationships, and dramatically decrease bullying and conflict among co-workers: self-reflection, mentorship, and finally, helping the team come up with accountability standards.

To learn more about the right ways to deal with conflict within your organization, tune in to this episode with Becky Hartley!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Renee Thompson outlines strategies for improving organizational culture and reducing disruptive behavior during National Bully Prevention Month. Her "trifecta approach" offers nine strategies to enhance organizational culture, involving clear policies, skill development, and a focus on "Healthy Workforce" to create a healthier and more professional work environment.

Tune in and learn from Renee about the critical role of organizational culture and its impact on issues like burnout, turnover, and bad behavior!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Randy Keirn talks about leadership and conflict management with CLEAR Rx, a concise five-step process. He emphasizes the importance of effective conflict resolution in leadership, introducing the CLEAR Rx method for conflict management, and provides practical advice for improving leadership skills in professional settings.

Don’t miss this insightful conversation about leadership and conflict management tools with Randy Keirn!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Barry McElyea talks about addressing disruptive behaviors and promoting a culture of respect and professionalism in healthcare settings. He discusses his evolution from workplace bullying to anti-bullying advocacy, highlighting strategies for addressing disruptive behaviors and fostering a culture of respect.

Tune in to learn how empathy and accountability can reshape healthcare dynamics!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

Tune in to learn some strategies and insights for addressing the pressing issue of employee retention in the modern work world!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Renee Thompson breaks down three common leadership mistakes when addressing disruptive behaviors. She discusses ongoing discussions for behavior change, private talks to retain leadership credibility, and consistent standards for all employees, even the skilled ones.

Tune in to learn from common leadership mistakes and which proactive approaches you can apply to create a positive work environment!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Mitch Kusy discusses the importance of culture change in addressing disruptive behaviors, emphasizing its impact on individuals, teams, and organizations, especially in healthcare. He stresses the need to involve stakeholders and use evidence to strategically prioritize culture change, sharing three effective strategies: engagement, evidence-based approach, and defining decision-making parameters.

Tune in to learn more about addressing disruptive behaviors and implementing culture change initiatives for long-term positive outcomes!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Diane Salter, Bullying and Incivility Content Expert at the Healthy Workforce Institute and Director of Surgical Services at a Pennsylvania Hospital talks about handling difficult conversations with employees, dealing with disruptive behaviors, and creating a healthy work environment, particularly in a healthcare setting. She discusses the importance of addressing difficult issues with effective communication strategies and fostering a workplace culture of kindness and professionalism.

Listen to this episode to learn some tips on navigating difficult conversations!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/

In this episode, Renee Thompson shares her journey and passion for tackling the long-standing problem of bullying and incivility in healthcare. She emphasizes the need for a professional work culture, equipping leaders with evidence-based strategies to address workplace bullying and incivility while featuring successful leaders as guest speakers.

Tune in and learn how to create healthier work environments by emphasizing the significance of how healthcare professionals treat one another!

Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast-episodes/