In this episode focused on unlocking the potential of AI in a humanist manner, the first order of business is to secure trustworthy information from AI. To that end, Craig discusses a four-stage model for verifying AI’s output. The first element is to leverage output from multiple AI sources, rather than just one, in order to guard against what have been called “AI hallucinations” or “fabrications.” To do so, moves organizations beyond stage 1: single-source vulnerability. Stages 2 through 4 then ramp up from cross-checking via multiple AI models (stage 2), to human intervention to verify (stage 3), culminating in stage 4: where a panel of experts serves as a de facto jury. There is far more than just that 4-stage model, however, in this intriguing episode, as Craig traverses from a love of exploring the power of anomalies as a way to explore insights—to using AI as his “lawyer” in tackling Open AI in court. Building a truth economy that simultaneously allays people’s fears about AI is the ultimate goal here.

Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

Uncomfortable stuff, organizational issues that have been “on my heart.” That is how Susan opens this interview, mentioning how everything from the evolving role of women on the job to five generations of employees to the advent of AI is roiling the business world as much as it’s ever been turbulent and, frankly, agitated and anxious. From the call to Know Yourself to Ignite Togetherness and Commit to Action, this episode explores target actions where the biggest interpersonal sin is to dismiss the dignity of the world you’re talking to just because they can pull rank or fail to apply empathy. Emotions “bring the weather,” Susan says, in a discussion that highlights her suggestion that certainty, inconsistency, reactivity, and (self) justification are the landmines that will get you –and others – blown up because curiosity as to what is happening to others and how they can be their best self has got lost in the mix.

Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

Wedding cakes. Birthday cakes. Cupcakes. Shit umbrellas. The baggage that comes with using the word “design” in the business world. You might get a more unique guest than Phil, but the odds would be heavily against you. With tenacity and street smarts, this guy whose start-up was purchased by IBM shares with us the unlikely story of how IBM’s CEO Ginny Rometty got behind him, unleashing the creativity that had made his smallish business unit within the company a top performer. Into business unit after unit, as detailed here, Phil tells with verve the story of overcoming the sorry state that endless rounds of cost-cutting initiatives had landed a now bedraggled company. “Empathy is the hardest word you will ever learn,” Phil told colleagues, left and right, prodding them to move forward.

Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.