Can't Stop the Growth

Key Takeaways:

Price correctly before chasing growth.
Sales systems start with company culture.
Gross margin problems hide in operations.
Train year-round, not just slow seasons.
Technology fails without proper implementation.

Replay: Five Foundations of Influence

Tue, 16 Jun 2026 09:00:00 -0000

Influence is not a title, a tactic, or a talent reserved for a select few. It is the daily choice to lead yourself well, care deeply, and create the kind of trust people actually want to follow.

Chad breaks down the five foundations of influence every leader can start practicing today: integrity, empowerment, ownership, listening, and a positive attitude. With his signature directness and practical wisdom, Chad reminds us that leadership is a long game, and the real work starts with what we can control.

From writing thank-you notes to preventing fires instead of fighting them, this episode challenges people-first leaders to stop chasing results alone and start building the influence that makes sustainable growth possible.

Additional Resources:

Learn more about the Peterman Brothers

Key Takeaways:

Influence starts with leading yourself first.
Integrity builds the trust people follow.
Empowerment prevents fires before they start.
Ownership removes blame and creates progress.
Positive attitude multiplies leadership influence.

Replay: Five Ways to Love the Process

Tue, 09 Jun 2026 09:00:00 -0000

The grind gets real long before the goal gets close.

Chad gets honest about what it actually takes to love the process when the process feels frustrating, uncomfortable, and anything but fun.

He shares five practical ways leaders can stay grounded in the work: protecting their attitude, pairing commitment with urgency, taking focused action, learning from every result, and paying attention to the details. Through personal stories, leadership lessons, and a real-time reminder to practice what he teaches, Chad challenges people-first leaders to stop waiting for conditions to change and start bringing the energy their goals deserve.

If you're leading a team, chasing a big goal, or feeling stuck in the messy middle, this episode is a reminder that growth doesn't happen when everything gets easy. It happens when you choose to show up with ownership, urgency, and a willingness to keep getting better.

Additional Resources:

Learn more about the Peterman Brothers

Connect with AJ on LinkedIn

Key Takeaways:

Attitude shapes how you experience the process.
Commitment needs urgency to create real momentum.
Focused action beats being busy every time.
Great leaders remove roadblocks for their people.
Details compound into meaningful long-term growth.

CSTG 259: The Highest ROI Lead Source You're Ignoring | Zac Garside

Tue, 02 Jun 2026 09:00:00 -0000

Your email list is full of past customers ready to book again — you're just not showing up for them. Zac Garside from Send It breaks down why email is the lowest cost, highest ROI lead source in home services, how to stay out of spam, what makes people actually open and read your emails, and the simple three-line campaign that fills your calendar every single time.

Connect with Zac:

LinkedIn: https://www.linkedin.com/in/zacgarside/

Learn more about Send It: https://www.sendit.com

20 Free Email Templates: https://www.sendit.com

Connect with Chad:

LinkedIn: https://www.linkedin.com/in/chad-m-peterman/

Facebook: https://www.facebook.com/chadmpeterman

Learn more about: Chad Peterman - https://chadmpeterman.com/

Peterman Brothers - https://www.petermancareers.com/

The People Forward Network - https://peopleforwardnetwork.com/

#EmailMarketing #HVACMarketing #ContractorGrowth #HomeServices #ServiceBusiness #EmailList #MarketingStrategy #Entrepreneurship #BusinessGrowth #LeadGeneration

Key Takeaways:

Don't project your own email habits onto your customers.
10-20% open rates means your emails are going to spam.
The from name matters more than the subject line.
Commodity content kills engagement.
Email creates demand — it's not demand capture like Google.
Rebate offers crush it on email.
Don't overthink segmentation.
Value and promotional content aren't separate things.
Real urgency converts.

CSTG 258: Johnstone Supply VP: The One Thing Every Successful Contractor Does

Tue, 26 May 2026 09:00:00 -0000

HVAC equipment costs have skyrocketed — systems that used to cost $7k now cost double. AJ Eder (Regional VP at Johnstone Supply) breaks down why financing isn't optional anymore, what separates successful contractors from struggling ones, and how distributor partnerships should actually work.

#HVAC #HVACBusiness #ContractorGrowth #HVACFinancing #HomeServices #ServiceBusiness #BusinessGrowth #Entrepreneurship

Additional Resources:

Learn more about Johnstone Supply

Learn more about the Peterman Brothers

Key points: • Why financing on every job is critical

• The #1 trait of successful contractors • The most important person in the supply chain

• Technology that drives contractor profitability

To the Point: How to Outwork, Outbrand, & Out-Culture the Competition

Wed, 20 May 2026 09:00:00 -0000

Some operators try to outspend the competition. Steve Holland built his business by outworking them, out-branding them, and most of all, out-caring them.

Chris and Chad sit down with Steve Holland, founder of Mr. Holland's Heating, Air & Electric, to unpack his journey from a chaotic upbringing to building and exiting a successful home services company. Steve shares hard-earned lessons on scaling, acquisitions, branding, radio marketing, and why you cannot sell your way out of operational problems.

But the real heart of this conversation is leadership. Steve makes a powerful case that your employees are your most expensive customer, and the businesses that genuinely know, support, and invest in their people will always have the edge. For leaders who want to win with culture, not just spreadsheets, this one hits home.

Additional Resources:

Listen to To the Point, wherever you get your podcasts!

Learn more about To the Point

Key Takeaways:

Employees are your most important and expensive customer.
You cannot sell your way out of dysfunction.
Fix operations before trying to scale fast.
Branding compounds every other marketing channel.
Outwork and out-culture bigger competitors every time.

CSTG 257: The Playbook for a $1 Billion Skilled Labor Business | Michael Aft

Tue, 19 May 2026 09:00:00 -0000

Michael Aft is building a $1 billion commercial garage door empire — and his playbook for scaling skilled labor businesses is unlike anything you've heard.

Whether you're in HVAC, plumbing, electrical, or any skilled trade, this episode reveals how to unlock the growth you've wanted for 15+ years.

#BusinessGrowth #HomeServices #Entrepreneurship #SkillLabor #Leadership

Additional Resources:

Connect with Michael Aft Learn more about Galaxy Service Partners

Learn more about the Peterman Brothers

Key Takeaways:

Why commercial garage doors are "mission-critical" (and countercyclical)
The "Genie Wish" question every business owner needs to answer
How to execute violently on fewer priorities (not more)
The operating rhythm that prevents shiny object syndrome

CSTG 256: You Can Make More Money Running Fewer HVAC Calls

Tue, 12 May 2026 09:00:00 -0000

One simple tweak took an HVAC company from a 37% close rate to 68%. And it wasn't about working harder — it was about slowing down.

In this episode, Danny Zatarain (Head of Training at Can't Stop the Growth) breaks down the exact process he used to transform Ireland HVAC's sales performance in just 6 months.

Additional Resources:

Learn more about the Peterman Brothers

Connect with Steve: LinkedIn:

Key Takeaways:

Why your techs are only showing 1-2 options (and how to get them to 6)
The one metric that predicts success: Options Average
How to make MORE money with FEWER calls per day
The customer feedback loop that changed everything
Why slowing down during busy season is your competitive advantage

CSTG 255: Culture Isn't What's On The Wall, It's What You Tolerate with Steve Sorenson

Tue, 05 May 2026 09:00:00 -0000

The ABC Decision Framework changed how we empower our team.

Steve Sorenson, Senior Director of Learning & Culture at Johnsonville, breaks down how to build a culture where your team makes decisions without waiting for permission.

Company culture training expert Steve Sorenson shares the ABC Decision Framework for employee empowerment and leadership development. Learn how to stop micromanaging, build organizational culture, and create decision-making frameworks that work in home services, HVAC, plumbing, and trades businesses. The behaviors you tolerate become your culture, here's how to change that.

THE ABC FRAMEWORK:

→ A Decisions = Just do it (I don't need to know)

→ B Decisions = Tell me after (so I can back you up)

→ C Decisions = Ask me first (financial or customer impact)

This one framework stops micromanaging and empowers your team overnight.

Additional Resources:

Learn more about Johnsonville

Learn more about the Peterman Brothers

Key Takeaways:

Why "the worst behaviors you tolerate become your culture"
The ABC Decision Framework (A, B, C decisions explained)
How to move from training to actual learning & development
What Johnsonville does that home services companies miss
The AI coaching tool they're building (and why it matters)

CSTG 254: Call Centers Are Your Hidden Revenue Machine with Tyson Chen

Tue, 28 Apr 2026 09:00:00 -0000

Most home service companies still treat the call center like an expense.

That is a mistake.

In this episode of Can't Stop the Growth, Chad Peterman sits down with Avoca's Tyson Chen to break down why the call center should be treated like a true revenue driver. From booking rate clarity to missed daytime opportunities, after-hours overflow, membership conversion, and smarter coaching, this conversation is packed with practical insight for HVAC, plumbing, and trade leaders who want to stop losing revenue they never even knew they had.

This episode is especially valuable for owners, GMs, call center managers, and operators preparing for peak season and trying to maximize every lead that comes through the door.

Additional Resources:

Connect with Tyson Chen

Learn more about Avoca

Learn more about the Peterman Brothers

Join The ARENA - a CSTG Community

Key Takeaways:

Your call center is not overhead
Know your real booking rate
After-hours is a major revenue leak
Missed calls reveal bigger operational problems
Coaching needs more than a few sampled calls
Input metrics drive output metrics
Memberships increase commitment
Operations and call center must stay aligned

Replay: Five Keys to Thinking Like a Winner

Tue, 21 Apr 2026 09:00:00 -0000

What separates people who stay stuck from people who keep growing?

Chad breaks down what it really means to think like a winner and why leadership starts with the habits, attitude, and daily choices most people overlook.

From building an environment that supports success to avoiding dream stealers and chasing goals big enough to sound a little crazy, Chad shares a practical and energizing message for leaders who want to raise their influence and help others rise too. There is no fluff here, just a clear reminder that winning starts within, and that the best leaders put people first while moving boldly toward the future.

If you are building culture, leading a team, or simply trying to level up your own mindset, this episode will challenge you to think bigger, lead stronger, and keep growing. 🔥

Additional Resources:

Learn more about the Peterman Brothers

Join The ARENA - a CSTG Community

Key Takeaways:

Winning starts with habits others avoid.
Attitude multiplies leadership influence fast.
Protect your vision from dream stealers.
You only get one life, dream boldly.
Great leaders help others win first.

To the Point: Hunting, Hustling, & High Performance: How to Build an ELITE Sales Team

Wed, 15 Apr 2026 09:00:00 -0000

High-performance sales teams are not built by accident. They are engineered through competitive culture, relentless action, and leaders willing to develop people at a deeper level. Chris and Chad sit down with serial entrepreneur and sales powerhouse Josey Parks to unpack what it really takes to scale an elite team.

Josey shares the gritty lessons behind growing a sales force from a few dozen reps to hundreds, revealing why mindset, data, and personal accountability matter more than flashy tactics. From door-knocking strategies and question-based selling to matching the right rep with the right opportunity, the discussion dives into the systems and leadership philosophies that separate top performers from the rest.

This episode goes beyond scripts and sales funnels. It is a people-first deep dive into building competitive cultures, developing leaders from within, and taking bold action even when the path feels uncomfortable. If you want to grow faster, lead better, and create real momentum in your business, this one will challenge the way you think about sales success.

Additional Resources:

Listen to To the Point, wherever you get your podcasts!

Learn more about To the Point

Join The ARENA - a CSTG Community

Key Takeaways:

Competitive culture fuels elite performance and scalable team growth
Action beats analysis when building momentum in sales
Data driven rep assignment increases conversion and revenue
Personal development directly impacts professional sales success
Systems scale businesses more effectively than individual talent

Replay: The Power of Setting 10X Goals

Tue, 14 Apr 2026 09:00:00 -0000

What if the reason your goals keep falling flat isn't that they're too big, but that they're not big enough? 🚀

Chad challenges leaders to stop playing small and start thinking 10X. He unpacks why bold goals are not really about bigger results, but about becoming a better version of yourself through daily behavioral change. From letting go of control to measuring progress the right way, Chad shares a grounded but powerful mindset shift that can change how you lead, grow, and stay motivated.

Drawing on insights from "The Gap and The Gain," Chad explores the difference between wanting a goal and needing it, why so many people quit too early, and how real fulfillment comes from focusing on what you can control. This episode is a wake-up call for people-first leaders who want to grow with intention, stay present in the process, and build something bigger than themselves.

Additional Resources:

Learn more about the Peterman Brothers

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Big goals reveal the behaviors that truly move progress.
Growth comes from changing actions, not chasing outcomes.
Measure backward from progress, not forward from perfection.
Want your goal, but never emotionally need it.
Daily improvement creates long-term transformation and fulfillment.

To the Point: The Turning Point: The Moments that Changed My Business Forever

Wed, 18 Mar 2026 10:00:00 -0000

Success doesn't happen in one big moment. It's built in the small decisions, the hard lessons, and the chapters you almost quit.

Chris and Chad are joined by Aaron Gainor to unpack the real turning points that shaped their businesses. From writing down bold revenue goals before they knew how to reach them, to surviving bad hires, sales struggles, and the weight of leadership, this episode dives into what actually changes a company's trajectory. It's not theory. It's lived experience from leaders who built, scaled, stumbled, and kept going.

If you're a home service leader navigating growth, culture shifts, or the pressure of scaling, this one will challenge you to look in the mirror, refine your vision, and lead with intention. Because the turning point isn't luck. It's ownership. 💥

Additional Resources:

Listen to To the Point, wherever you get your podcasts!

Learn more about To the Point and RYNO

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Vision must be written, shared, and reinforced daily
Leadership failures often start in the mirror
Sales teams need direction, coaching, and accountability
Culture fit matters more as companies scale
Growth requires personal development first

Owning Your Brand & Going Hyperlocal with Michelle Fadeley

Thu, 12 Mar 2026 10:00:00 -0000

In this Around the CAMPFire episode, CAMP Digital CEO Katie Donovan sits down with VP of Marketing, US Dock & Door Michelle Fadeley to talk about something every HVAC, plumbing, electrical, and garage door business needs to nail: brand, trust, and hyperlocal marketing that actually drives calls.

The conversation digs into the "same day challenge" every home service leader feels: balancing low-interest, high-intent emergencies with long-term brand building. Michelle and Katie walk through practical ways small and midsize shops can lean into being local, family-owned, and community-rooted, without trying to be everywhere at once or wasting money on scattered marketing experiments.

Whether the goal is to grow from 1 to 3 trucks or from $3M to $5M, this episode gives HVAC, plumbing, and other trade leaders simple, high-impact actions to build brand equity, stand out in a crowded market, and support sales with smarter local marketing.

Additional Resources:

Michelle Fadeley on LinkedIn Learn more about US Dock & Door Connect with Katie Donovan on LinkedIn Follow Camp Digital on LinkedIn Learn more about Camp Digital

Key Takeaways:

Start with "Who You Serve," not just who you are
Own your hyperlocal story
Market where your customers actually are
Balance same day demand with long-term brand
Fix the marketing "foundation" before adding more
Ask directly for what is needed
Longer decision funnels demand more touchpoints
Commercial and residential share the same fundamentals

Learn more about the Peterman Brothers

Connect with Mark Mears on LinkedIn

CSTG 253: Love at Work & Living Legacy Leadership with Mark Mears

Tue, 10 Mar 2026 10:00:00 -0000

Most HVAC, plumbing, and electrical companies obsess over bookings, average ticket, and close rate. Very few obsess over how people feel at work.

In this episode of Can't Stop the Growth, host Chad Peterman interviews Mark Mears, founder and Chief Growth Officer of LEAF Growth Ventures and author of Love at Work and The Purposeful Growth Revolution. Mark explains why "love" is not soft, why disengagement is costing companies trillions globally, and how leaders in the trades can turn culture from a buzzword into a competitive advantage.

Additional Resources:

Love @ Work Book

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about the Peterman Brothers

Connect with Stephanie on LinkedIn

Key Takeaways:

Mark breaks down his L.O.V.E. Leadership Model:

Listen graciously to build trust
Observe generously to show investment
Value the whole person, not just the job title
Empower teammates to grow into their full potential

CSTG 252: AI, Accountability, and the Year Growth Hit Back with Stephanie Allen

Tue, 03 Mar 2026 10:00:00 -0000

Growth looks glamorous from the outside. Until the summer never comes.

Chad sits down with Stephanie Allen, co-founder of Airworks, to unpack what really happens when bold goals, big budgets, and leadership transitions collide with economic reality.

Stephanie shares the raw truth behind scaling from gut instinct to structured systems, why their first revenue backslide in 15 years forced personal reinvestment, and how nearly losing momentum strengthened both their business and marriage. From navigating husband and wife leadership dynamics to redefining accountability, Stephanie reveals how raising the floor, not just the ceiling, is the secret to sustainable growth.

They dive deep into EOS, the discomfort of holding people accountable, and why clarity is kindness. Stephanie also introduces her "AI barbell" philosophy, explaining how technology should strengthen human development, not replace it.

This conversation is for leaders who want real growth, not just bigger numbers. It is about systems, ownership, resilience, and the courage to evolve when the plan fails.

Additional Resources:

Learn more about AirWorks

Learn more about Boxed for the Trades

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about the Peterman Brothers

Key Takeaways:

Raise your floor before chasing higher ceilings
Clarity is kindness in leadership
Accountability unlocks team potential
AI should amplify humans, not replace them
Systems create freedom, not restriction

CSTG 251: Avoidance Is Not Leadership with Andrew Hasty

Tue, 24 Feb 2026 10:00:00 -0000

Avoiding hard conversations does not protect the team. It quietly erodes culture until problems turn into full-blown crises.

In this Future Leaders session, Andrew Hasty uses vivid lessons from World War I to challenge passive leadership and comfort-zone management inside HVAC and home service businesses.

If the business sometimes feels like trench warfare, this conversation will help reset how to lead, coach, and "hold the line" for the team.

Want a place to work on this in real time with other home service leaders? Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Additional Resources:

Learn more about the Peterman Brothers

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

This episode is designed for HVAC, plumbing, electrical, and other trade leaders who want to:

Address misalignment early instead of fighting cultural "world wars" later
Update their leadership and training playbook as the company scales
Hold high standards while still leading with empathy and humanity
Become the steady presence their teams can borrow confidence from on chaotic days

To the Point: Paul Kelly is Personally Raising Home Services GOATS!

Wed, 18 Feb 2026 10:00:00 -0000

What if one of the biggest legends in home services wasn't done yet?

In this episode of To The Point - Home Services Podcast, Chris sits down with Paul Kelly, the man who scaled Parker & Sons from $7M to $250M, to dig into why he's back in the game. From exotic dancing jokes to deep industry insights, this episode brings both laughs and leadership gold.

Paul unveils Raising GOATS, his exclusive new initiative to mentor the next generation of high-performing home service business owners. It's not a class. It's not just coaching. It's a full-on movement to cultivate the Greatest of All Time in HVAC, plumbing, and electrical. Chris and Paul explore what really sets GOATs apart: elite-level implementation, simplicity in strategy, and learning to think differently.

If you're leading a $3M+ business and hungry to scale, this episode might just change your mindset, and your trajectory.

Additional Resources:

Listen to To the Point, wherever you get your podcasts!

Learn more about To the Point and RYNO

Key Takeaways:

Think differently to lead effectively and scale faster
Simplicity is the ultimate strategy for implementation
Surround yourself with GOATs to become one
Great leadership starts with clarity and curiosity
Implementation > Information. Do the work

CSTG 250: Sacrifice, Habits & Unseen Work of Leadership with Chad Peterman

Tue, 17 Feb 2026 10:00:00 -0000

Trades grow when leaders grow.

In this solo episode, Chad breaks down the real work of leadership in HVAC, plumbing, and electrical: sacrifice, habits, unseen effort, and passion. He shows how a leader's day-to-day routine quietly shapes technicians' income, families, and even Christmas mornings.

Hear how to trade busy work for high-impact work, build simple daily habits that move revenue and culture, and embrace the "unrequited work" no one sees, but everyone feels. Chad also shares why working hard is only the starting line, and how passion and belief separate an average shop from a market leader.

Perfect for owners, GMs, and service leaders who feel stuck in the grind and want a clear reset on what actually scales a team: https://cantstopthegrowth.com/the-arena

Additional Resources:

Learn more about the Peterman Brothers

Key Takeaways:

Growth requires giving up comfort, control, and credit so the team can win.
How a leader spends time tells the team what actually matters.
Consistent coaching and follow-up beat annual goals and crossed fingers.
The extra training, scripts, and process fixes quietly change families' lives.
Deep belief in the mission helps teams push through broken systems and hard seasons.

CSTG 249: Premium Is Not a Price Point, It's Your Standard

Tue, 10 Feb 2026 10:00:00 -0000

Andrew Hasty, COO at Peterman Brothers, challenges HVAC, plumbing, and electrical leaders to stop using the word "premium" as a label and start treating it as a daily standard. If pricing, marketing, and wrapped trucks all scream premium, but leadership behavior, culture, and follow-through do not match, that is not just a soft issue. It is a full-blown business identity crisis.

Andrew reframes what "premium" actually means in a home service company: how your leaders talk, how they handle conflict, whether they walk past sloppy trucks, tolerate gossip, or avoid hard conversations. Listeners hear why inconsistency is expensive, why gossip is "fun" but toxic, and how every one-on-one conversation, Slack message, or branch visit becomes a brushstroke on the picture of the brand.

For owners, GMs, and managers in the trades, this episode is a direct call-out: premium cannot just be demanded from technicians in the field. Leadership must model the premium first in how standards are set, how wins are celebrated, how accountability is handled, and how people are cared for. Commit to consistent, above-the-line behavior, join The Arena now: https://cantstopthegrowth.com/

Additional Resources: Learn more about the Peterman Brothers

Let's Go Win and JM's coaching

Key Takeaways:

Premium is lived, not priced

Your rates can be premium only if leadership behavior and culture feel premium to the team and the customer.
Leaders set the true standard

Trucks, installs, and communication all follow the level of ownership and consistency modeled by leaders.
What you allow becomes normal

Ignoring gossip, sloppiness, or excuses silently tells the team that mediocrity is acceptable.
Gossip destroys a premium brand

Gossip and blame culture erode trust, clarity, and the identity you are trying to build.
Consistency makes excellence "boring."

When coaching, standards, and follow-through are consistent, high performance becomes predictable instead of dramatic.

CSTG 248: Build a Culture They Never Want To Leave with JM Ryerson

Tue, 03 Feb 2026 10:00:00 -0000

If the plan for growing your HVAC, plumbing, or electrical company still sounds like "more techs, more calls, more marketing," this conversation is a reset. In this episode, Chad sits down with leadership strategist and "Let's Go Win" founder JM Ryerson to talk about how real growth starts inside the walls of your business, not out in the market.

They break down why so many companies scale revenue before they ever define who they actually are, how that disconnect quietly erodes culture, and what it looks like to rebuild around a clear identity, core values, and belief in the mission.

From hiring and firing based on core values to holding people accountable without becoming "the bad guy" to leading different generations in the trades, this episode offers practical tools any owner or manager can put into practice this week.

If you lead a home service business and want your people to actually want to be there, this one is worth a listen. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Additional Resources:

Email JM: JM@letsgowin.com

Listen to the Let's Go Win Podcast

Learn more about the Peterman Brothers

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

JM shares his ABCs That Change Everything framework:

Align your team and identity
Believe in a bigger future
Choose daily actions that match the culture you say you want

CSTG 247: "No Leads" Is Not Your Problem, $20M Roofing Growth with Jordan White

Tue, 27 Jan 2026 10:00:00 -0000

What would it change in a trades business if the sales team stopped waiting on leads and started owning the pipeline? In this episode, Jordan White tells Chad Peterman how he moved to Nashville with a beat-up truck, slept on a kid's couch, and built a high-end roofing company that grew from $2M to just over $20M in four years, almost entirely off door-to-door hustle.

Jordan breaks down how he and his partner built a visionary/integrator partnership, fed the business first instead of chasing early distributions, and created a culture where clean-cut, young hustlers can make multiple six figures by knocking on doors in affluent neighborhoods. The conversation connects directly to HVAC, plumbing, electrical, and other home service leaders who are tired of blaming "the market" or "this generation" and are ready to build a scoreboard-driven, people-first sales culture instead.

If you lead a trades business and want a place to work on your leadership, culture, and growth strategy with other owners who get it, get plugged into The Arena, the private community built for home service leaders who refuse to coast.

Additional Resources:

Connect with Jordan White on LinkedIn Learn more about SeekOne Roofing

Learn more about the Peterman Brothers

Key Takeaways:

From top sales rep to founder – how Jordan left a "safe" high-commission role to launch a roofing company in a brand-new market.
Visionary and integrator for trades growth – how he and his partner split roles so the business isn't dependent on one person.
Reinvesting profits to scale revenue – why they let the business eat first and delayed big distributions past $10M and $20M.
Building a door-to-door sales machine – the recruiting, training, and culture that turns hungry talent into "shark" closers.
Scorecards, KPIs, and accountability – how tracking numbers removes drama from coaching and drives higher sales performance.
Marketing and builder partnerships for recurring revenue – how retail marketing and custom homebuilder relationships create predictable, long-term growth.

To the Point: A Home Services State of the Union with the LSD Group

Wed, 21 Jan 2026 10:00:00 -0000

What happens when some of the biggest voices in home services come together for a no-filter, high-impact roundtable?

Chris gathers industry giants Tommy Mello, Ismael Valdez, Chad Peterman, and more for a raw, unscripted take on where the home services industry stands, and where it's headed. From AI disruption to market shifts, personal growth to door-knocking tactics, this episode is as real as it gets. No fluff, just straight talk from people who've built it, lived it, and are shaping what's next.

If you've ever wondered what it sounds like when the best in the biz drop the mic on deals, discipline, and development, this is it. Tune in for hard truths, unexpected laughs, and a whole lot of value.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about To the Point

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Personal development drives business success
Door-knocking requires deep investment to work
AI will dramatically improve trade profitability
Therapy and coaching help leaders show up better

CSTG 246: Fix Inattention to Results & Get Your Team Winning Again

Tue, 20 Jan 2026 10:00:00 -0000

If your team keeps missing the mark even though the numbers "look fine," this one is for you.

In this episode, Chad Peterman breaks down the fifth dysfunction of a team, inattention to results, and explains why so many HVAC, plumbing, and home service companies stall out even with strong individual performers. Using real examples from the field and a few sports stories, Chad shows how focusing on the company scoreboard, not just personal stats, transforms culture and performance.

If you are leading an HVAC, plumbing, electrical, or other home service team and you are tired of silos, blame, and inconsistent results, this episode will help you build a culture of accountability where everyone owns the win. Chad unpacks how to coach the process instead of just chasing numbers, how to use one-on-ones to create breakthrough growth, and how to reframe close rates and average tickets so your team understands the opportunity in front of them.

Additional Resources:

Learn more about the Peterman Brothers

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

One scoreboard matters more than any individual win.
Bad process with good results is a time bomb.
Accountability is caring enough not to let people slip.
Real change happens in consistent one-on-ones.
Leaders own every result the team produces.

Replay: The 80/20 Rule to Success: Focusing on What Really Matters with Chad Peterman

Tue, 13 Jan 2026 10:00:00 -0000

What if the key to explosive growth isn't more effort, but better focus? 📈

Chad breaks down why working harder isn't the answer… working smarter is. Using the timeless 80/20 rule (Pareto Principle), Chad walks us through how identifying and acting on the most impactful 20% of our efforts can yield extraordinary results. He shares how setting 10x goals, rather than playing it safe with 10% ones, drives real behavioral change and uncovers what's truly possible.

From leadership habits and time management to mindset shifts and personal discipline, Chad dives deep into what it takes to move from mediocrity to mastery, and why choosing discomfort today could lead to unmatched success tomorrow.

If you're a leader who's tired of chasing more and ready to pursue better, this one's for you.

Additional Resources:

Get the book: "10x is Easier than 2x"

Learn more about the Peterman Brothers

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Big goals drive meaningful behavior change.
Focus on what you can control.
Quality trumps quantity every single time.
Avoid insanity: change your approach.
Success lives in your daily 20%.

CSTG 245: Turn Dispatch Chaos Into Cash with George from ProBook

Tue, 06 Jan 2026 10:00:00 -0000

If dispatch still owns your day, this one is for you.

In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what "dispatching for dollars" really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller's call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab.

If you're leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don't know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too.

Additional Resources:

Connect with George on LinkedIn
Learn more about Probook
Subscribe to CSTG on YouTube!
Connect with Chad on LinkedIn
Chad Peterman | CEO | Author
Learn more about the Peterman Brothers
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network

Key Takeaways:

Why dispatch is the "hardest problem" and the best starting point for AI in the trades
How to build batting orders that balance flips, close rates, and real dollars per call
A simple framework for moving away from rigid time windows without destroying the customer experience
How to handle reschedules earlier, with less drama and better scripting
Why tools like ProBook can't fix a business that doesn't already know its numbers

CSTG 244: The Silent Killer of Your Culture: Avoiding Accountability

Tue, 30 Dec 2025 10:00:00 -0000

Avoidance of accountability does not blow your business up overnight. It quietly lowers the bar, one unchecked behavior at a time. Peterman's Andrew Hasty walks through why avoiding accountability is one of the most dangerous dysfunctions on a team and how it slowly creates a culture of mediocrity in HVAC, plumbing, and home service businesses.

Using real stories from the field and everyday life, this episode shows how "little" things like late arrivals, missing equipment data, sloppy paperwork, and skipped debriefs are not one-off issues. They are signals that standards are slipping and that leaders are choosing personal comfort over team success.

If there is a tech coasting, a teammate with endless excuses, or a high performer who ignores process because "they produce," this episode will help frame and initiate the conversations that have been avoided for too long.

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about the Peterman Brothers

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Avoiding accountability slowly destroys team standards.
Small misses today become the new normal tomorrow.
Accountability is shared ownership, not top-down punishment.
Leaders hurt culture when they choose comfort over honesty.
Clear expectations and KPIs make accountability feel fair.
Peer accountability is the strongest sign of a healthy team.
Consistent feedback keeps growth and high performance normal.

Replay: The Law of Explosive Growth with Chad Peterman

Tue, 23 Dec 2025 10:00:00 -0000

We're hitting "replay" and raising a mug of cocoa! ☕️🎄

Each year, our PeopleForward Network team takes a full holiday break to rest, be with our people, and come back recharged for the new year. So this week, instead of a brand-new episode, we're sharing one of our all-time favorite conversations for you to enjoy again.

Curl up, press play, and soak in the inspiration while you enjoy your own holiday downtime. Thanks for listening and letting this show be part of your year. We're excited to keep growing with you in the new one.

What if the fastest way to grow your team... is to stop hiring? 🤯

Chad takes us behind the curtain of what real explosive growth looks like. Not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀

He unpacks the difference between simply adding people to your team versus multiplying impact by building leaders who carry the vision forward. From COVID-era hiring frenzies to raw stories about broken systems and rebuilding the right way, Chad brings humor, honesty, and heart to leadership.

Listen in as Chad reminds everyone: real growth starts with us. Let's build something, and someone, worth multiplying. 💥

Additional Resources:

Key Takeaways:

Multiplying leaders drives lasting growth, adding people alone won't scale impact.
Growth fails without structure: KPIs, training, and clear paths are essential.
Strong leadership starts with personal discipline and daily habits.
Empower top performers to mentor others and spread leadership.
True leadership creates lasting influence and a people-first legacy.

To the Point: Why Some Home Service Businesses Stall at $5M While Others Hit $50M

Wed, 17 Dec 2025 10:00:00 -0000

Why do some home service companies stall at $5M while others explode past $50M? 💰

Chris and Chad break down the real reasons home service businesses stall out, and what separates the ones that scale from the ones that stay stuck. From the crucial shift between operator and CEO to building systems that drive accountability without micromanagement, Chad shares unfiltered lessons from scaling Peterman Brothers beyond the $50M mark.

Whether you're at $2M trying to grow or feeling stuck at $10M, this episode will challenge your thinking, call out the excuses, and arm you with practical steps to level up.

Want to win in the shoulder seasons, book more calls, and build a team that drives the business without you pulling every lever?

Press play. ▶️

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about To the Point

Key Takeaways:

Stop running calls, start running the business.
Trusting others unlocks scalable growth.
Systems create self-accountability in teams.
Booking rate drives everything, track it daily.
Know your next hire based on weaknesses.

CSTG 243: Turning Confusion Into Commitment In Your Trades Team with Chad Peterman

Tue, 16 Dec 2025 10:00:00 -0000

Too many HVAC, plumbing, and home service leaders feel stuck in a cycle of "meeting after the meeting." Plans sound good in the room, but out in the field, nothing really changes. Technicians are confused, office teams feel out of the loop, and commitment is hit-or-miss.

In this solo episode, Chad Peterman continues the series on The Five Dysfunctions of a Team and digs into dysfunction number three: lack of commitment. He breaks down why clarity and conflict are non-negotiable if leaders want real buy-in, not silent resistance. From explaining lead costs to CSRs to involving field pros before changing processes, this conversation is built for leaders who manage techs, installers, and call center teams every day.

Chad unpacks how purpose, simple scoreboards, and better one on ones can transform "gray area" into clear expectations. He shares how paths to progression, pay plan clarity, and town hall style communication can help techs feel heard, supported, and ready to chase bigger goals for their families, not just hit a daily ticket number.

Ready to build a more committed, high-performing team inside your shop?

Join The Arena, Chad Peterman's coaching community for home service leaders, to get practical tools, live coaching, and a network of owners and managers who are scaling the right way - https://cantstopthegrowth.com/

Additional Resources:

Learn more about the Peterman Brothers

Connect with Matt Murray on LinkedIn

Key Takeaways:

Clarity before action: confused teams do not commit, so explain the why, what, and how before expecting buy in.
Conflict creates alignment: productive disagreement in meetings leads to decisions people will actually support.
Show the scoreboard: simple metrics and clear pay plans show techs exactly what winning looks like.
Listen to the field: involve technicians before changing processes so decisions work in the truck, not just the office.
Purpose over paycheck: connect daily work to helping families and building futures, not just closing tickets.
One on ones build commitment: use individual meetings to connect goals, performance, and support for each person.
Leaders remove friction: the main job of leadership is making the field's hard job easier so they can serve customers better.

Inside Peterman's Growth Engine with Matt Murray

Thu, 11 Dec 2025 10:00:00 -0000

Home service owners are pouring money into marketing and still watching the call board swing from "overbooked" to "crickets." In this special Around the CAMPfire takeover on Can't Stop the Growth, CAMP Digital founder Katie Donovan sits down with Matt Murray, CMO and Head of Innovation at Peterman Brothers, to unpack how Peterman built a growth engine that actually matches demand to capacity.

Matt shares how Peterman uses real-time data, capacity-aligned marketing, and tight alignment between operations and marketing to keep techs busy, CSRs confident, and ad spend pointed at the right services in the right markets. The conversation digs into brand, trust, community presence, and what it really looks like to scale from "just keep the board full" to a disciplined, repeatable growth system.

For HVAC, plumbing, and trade leaders, this is a playbook for turning chaos into control: how to use capacity dashboards, speed-to-lead, and transparent scoreboards so the entire team knows the score and how to win. Matt also talks about shop tours, learning from other contractors, and why calm, clear leadership matters more as the business grows.

Additional Resources:

Learn more about the Peterman Brothers

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about Camp Digital

Key Takeaways:

Marketing must match your actual capacity.
Simple, visible data drives better daily decisions.
Protect your speed-to-lead if you want to win more jobs.
Brand is built through trust and community presence.
Calm, clear leadership cuts through growth chaos.
Learning from other shops shortens your path to scale.

CSTG 242: Turning Conflict Into Your Competitive Edge with Chad Peterman

Tue, 09 Dec 2025 10:00:00 -0000

Chad Peterman breaks down why most home service teams do not stall out because of talent or opportunity, but because leaders avoid conflict. Drawing from Patrick Lencioni's The Five Dysfunctions of a Team, Chad focuses on the "fear of conflict" and shows how quiet meetings and fake agreement quietly kill performance in HVAC, plumbing, and electrical businesses.

Through stories from the early days at Peterman Brothers, Chad shares how a "just do what Chad says" style of leadership worked at a small size but began to break everything as the company grew. He contrasts top-down control with healthy, vulnerability-based conflict, where leaders invite pushback, ask better questions, and let their people challenge ideas before they reach the field.

Chad also shows what this looks like in real home service situations: coaching a struggling technician without shaming their numbers, using meetings to crowdsource better membership conversations, and empowering a "purveyor of conflict" on the leadership team to pressure-test every big decision.

If you are leading techs, installers, comfort advisors, or managers and you sense hallway chatter, passive resistance, or burnout on your team, this episode will help you build the kind of conflict culture that leads to stronger decisions, deeper buy-in, and faster growth.

Take these conversations further inside The Arena, the free CSTG community for HVAC, plumbing, and electrical leaders who want to grow faster together: https://cantstopthegrowth.com/

Additional Resources:

Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Conflict avoided today becomes bigger problems tomorrow.
Healthy teams disagree openly, not in the hallway.
Top-down "just do it" leadership breaks at scale.
Leaders must go first in inviting pushback.
Coaching with questions beats lecturing with numbers.
Meetings should surface debate, not just updates.
A "purveyor of conflict" strengthens every big decision.
Launching at 70% and learning beats chasing perfection.

CSTG 241: Fixing Team Dysfunction With Vulnerability-Based Trust with Andrew Hasty

Tue, 02 Dec 2025 10:00:00 -0000

Peterman Brothers' Andrew Hasty breaks down why most home service teams do not fail for lack of talent or opportunity, but because of dysfunction. Drawing from Patrick Lencioni's The Five Dysfunctions of a Team, Andrew focuses on the base of the pyramid, the absence of trust, and why it quietly kills performance in HVAC, plumbing, and electrical businesses.

Through stories from his own life and leadership journey, Andrew shows how perfectionism, fear of failure, and "old school toughness" create blame cultures, silos, and defensiveness on a team. He contrasts that with vulnerability-based trust, where leaders go first by admitting mistakes, asking for feedback, and letting others step into real responsibility.

Andrew also challenges every leader to identify one strength and one honest weakness that may be holding their company back from its next level of growth.

If you are leading techs, installers, or managers and you sense hidden tension, blame, or burnout on your team, this episode will help you build the kind of trust that makes growth inevitable.

Take these conversations further inside The Arena, the free CSTG community for HVAC, plumbing, and electrical leaders who want to grow faster together: https://cantstopthegrowth.com/

Additional Resources:

Learn more about the Peterman Brothers

CSTG 240: Creating "Win for All" Solutions with Andrew Hasty

Tue, 25 Nov 2025 10:00:00 -0000

Peterman Brothers' Andrew Hasty unpacks Commitment #4 from The 15 Commitments of Conscious Leadership: Create Win-for-All Solutions.

Andrew draws a powerful parallel between history and leadership using the Treaty of Versailles and the aftermath of World War I to show how "win–lose" thinking always backfires. He challenges leaders in the trades to move beyond short-term victories and build systems where everyone: customer, field professional, and the company — can win together.

Through real stories from the Peterman team, Andrew shows why loyalty to outcomes, not rigid processes, leads to better results and a stronger culture. He breaks down the four keys to "win for all" leadership: candor, abundance, allyship, and curiosity, and reminds every leader that their people's failures are theirs to own and their successes are theirs to celebrate.

Free Growth Resources for HVAC, Plumbing & Electrical: https://cantstopthegrowth.com/

Additional Resources: Chad on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Win-for-All Thinking: Business success isn't a zero-sum game. The goal is to create outcomes that benefit everyone.
Loyalty to Outcomes Over Processes: Processes matter, but leaders must be flexible enough to adapt them in pursuit of better results.
Candor, Abundance, Allies, and Curiosity: The four traits every conscious leader must cultivate to build trust and innovation.
Own the Failures, Give Away the Wins: A true leader takes responsibility when things go wrong and gives credit when they go right.
Empowering Field Pros: Every policy or protocol should make life easier for the people in the field—the ones driving the company forward.

To the Point: The 5-Year Sprint from $5M-$65M with Zero Technical Skills

Wed, 19 Nov 2025 10:00:00 -0000

From poker tables in Vegas to leading a $65M home services empire—how did Mike Bruner scale without ever turning a wrench?

Michael Bruner, co-founder of Iceberg Home Services, shares his incredible journey from a 5.5M business in 2019 to a 65M powerhouse in 2024, all without a technical background.

This episode dives into the mindsets, leadership shifts, and tough decisions that fueled Iceberg's exponential growth. From letting go of control and embracing mentorship, to prioritizing personal health and inspiring his team, Mike unpacks the habits and lessons that transformed both his business and his life.

This conversation is a must-listen for people-first leaders serious about scaling with intention and integrity.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about To the Point

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Letting go empowers your team to lead.
Right people in right roles drive scale.
Culture and vision align talent quickly.
Self-development multiplies business growth.
Inspired leaders create inspired organizations.

CSTG 239: Commit to Enough with Andrew Hasty

Tue, 18 Nov 2025 09:00:00 -0000

What if the secret to becoming a better leader isn't getting more, but realizing you already have enough? ⏳

Andrew takes the mic to unravel one of the most transformative ideas from "The 15 Commitments of Conscious Leadership": the shift from a scarcity mindset to one of abundance. Blending sharp insights with personal stories, Andrew challenges the deeply ingrained belief that we need more to be successful: more time, more money, more recognition.

He breaks down the toxic myths of scarcity that keep us trapped in fear and comparison, and instead offers a refreshing, people-first lens rooted in presence, purpose, and enough-ness.

This episode will have you rethinking how you spend your time, how you define success, and how you show up for the people around you.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Scarcity mindset promotes fear, comparison, and toxic competition.
Abundance mindset fosters creativity, collaboration, and gratitude.
"More" is not always better. Focus on purposeful use of resources.
Reframing time and energy shifts how we lead and live.
You are already enough, personally and professionally.

CSTG 238: Lead Like a SEAL | Lessons in Grit and Growth with Dan Newell

Tue, 11 Nov 2025 09:00:00 -0000

Every trades leader faces moments that test their grit.

In this episode, former Navy SEAL turned business owner Dan Newell joins Chad Peterman to share how the lessons forged in SEAL training resilience, service, and accountability—apply directly to leadership in HVAC, plumbing, and home service businesses.

Dan's journey from ringing the bell in SEAL training to coming back, graduating #1 in his class, and later running his family's custom cabinet shop is packed with wisdom for leaders building strong teams. He opens up about what it means to lead from the bottom up, how to "get your mind right" when challenges hit, and why the best leaders focus on serving their people first.

If you're leading techs, installers, or managers and you're working to grow both people and profit this episode will challenge you to build a culture that wins every day.

Additional Resources:

Dan on LinkedIn

Key Takeaways:

Failure Builds Grit – Every business owner faces setbacks; what matters is how you respond.
Serve Your Team First – Like a SEAL platoon, your business thrives when leaders focus on others before themselves.
Get Your Mind Right – A strong mindset is the difference between surviving a tough season and leading through it.
Accountability Wins – Great teams hold each other to a higher standard. Everyone's success depends on everyone else.
Lead from the Bottom Up – Ask your team, "What do you need from me?" and watch ownership take off.
Adapt or Fall Behind – Dan's leap into automation mirrors the trades' need to embrace change and technology.
Find Your Purpose – Just like earning a SEAL Trident, define your own version of success and lead with confidence.

CSTG 237: Find Your Purpose | How to Lead with Passion and Consistency

Tue, 04 Nov 2025 09:00:00 -0000

What if work didn't feel like work? In this solo episode, Chad Peterman breaks down how finding your purpose can completely transform not just your leadership, but your life.

Too many trade leaders chase "work-life balance" and end up feeling guilty on both sides. Chad shares why that struggle disappears once you align who you are at home with who you are at work. From mindset to mission, this is a reminder that leadership isn't about switching hats, it's about becoming the same authentic, purpose-driven person in every environment.

Leaders in HVAC, plumbing, and electrical: this episode will challenge you to show up differently, build purpose into every task, and inspire your teams to do the same.

Join The Arena: the ultimate community for growth-minded home service leaders.

Additional Resources:

Key Takeaways:

Purpose Is Freedom: When who you are at work matches who you are at home, you stop living two different lives.
Mindset Shapes Everything: The difference between "I have to" and "I get to" defines your experience.
Leadership Without a Mask: Show up as the same person everywhere—your consistency inspires trust.
Curiosity Over Control: Approach change and problems with curiosity instead of frustration.
Enjoy the Work: Find joy and energy in what you do; fun is a leadership multiplier.

CSTG 236: Zone of Genius with Andrew Hasty

Tue, 28 Oct 2025 09:00:00 -0000

Ever feel like you're great at your job…but not alive doing it?

Andrew Hasty dives into what it really means to operate in your zone of genius: that magical space where time flies, energy flows, and work actually feels fun. He unpacks the four zones from Gay Hendricks' "The Big Leap" (Incompetence, Competence, Excellence, and Genius) and reveals why so many leaders get stuck in the "good but not great" zone of excellence. 💡

Andrew challenges us to reflect on what truly lights us up, and how leaders can help their teams do the same. If you've ever wondered what work could feel like when you're fully in your flow, this one's your permission slip to find out. 🤿

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Great leaders help others find their zone of genius.
Fear often limits us from reaching our full potential.
Excellence can trap us away from true fulfillment.
Reflection reveals both energizing and draining work.
Designing your role boosts purpose and team happiness.

You Need to Learn to Give a $h*t with Katie Donovan

Thu, 23 Oct 2025 09:00:00 -0000

What happens when you give away 50% of your profits, hire people most companies overlook, and run your business on pure gratitude?

Justin sits down with Katie Donovan, CEO of CAMP Digital, to talk about what happens when you lead with gratitude, share profits, and build a culture where people truly care.

From second-chance hiring to the boldest bonus structure you've heard, Katie's flipping traditional leadership on its head. They get real about imposter syndrome, mindset shifts, and why authenticity is the ultimate business advantage.

This one's fast-paced, people-first, and full of truth bombs. Let's go. 🔥

Additional Resources:

Listen to Win Your Mind, Win Your Market!

Connect with Katie on LinkedIn

Learn more about CAMP Digital

Learn more about Chiirp!

Key Takeaways:

Abundance mindset leads to lasting business and team success.
Gratitude resets mindset and boosts daily perspective.
Diversity strengthens culture, decision-making, and resilience.
Share profits, build ownership, improve retention and morale.
Face imposter syndrome—acknowledge, challenge, and move forward.

CSTG 235: Practice Gratitude: The Note Card That Built a Leader

Tue, 21 Oct 2025 09:00:00 -0000

Trade leaders win when appreciation becomes a system, not a slogan. In this solo lesson, Chad Peterman shares the 20-year story of a position coach's handwritten note that flipped his mindset and how HVAC, plumbing, and home-service teams can use the same playbook to unlock belief, consistency, and effort. You'll learn the four elements of effective appreciation, how to "close the coaching loop," and a simple weekly cadence that raises performance without lowering standards.

Additional Resources:

Key Takeaways:

Appreciation outruns perfection: Praise visible effort and progress to drive long-term results.
Make it specific: Tie gratitude to observable behavior and impact so the team can repeat it.
Close the loop: Coach the mistake, then praise the corrected behavior to cement learning.
Keep it sincere and concise: A short, genuine note often beats a long speech.
Lead from gratitude: Daily gratitude practice improves mood, influence, and resilience under pressure.

To the Point: Why 99% of Salespeople Fail -Here's the $42M Sales Process That Actually Works with Weldon Long

Wed, 15 Oct 2025 09:00:00 -0000

What if the worst mistakes of your past became the fuel for your greatest success? 🏆

Weldon Long's story is anything but ordinary. From serving 13 years in prison to building and selling multiple multi-million-dollar companies, he proves that mindset and consistency can completely rewrite your future.

In this episode, Weldon brings his raw honesty, sharp wit, and proven sales strategies to the table, showing how taking full responsibility, mastering the fundamentals, and pushing through the inevitable "bullshit" of life can turn setbacks into stepping stones.

Expect lessons on building resilience, overcoming objections, and creating unstoppable momentum in business and in life.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about To the Point

The 15 Commitments of Conscious Leadership Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Personal responsibility drives transformation and lasting success.
Mindset and consistency fuel peak sales performance.
Adversity creates opportunity for growth and resilience.
Objections must be addressed proactively, not defensively.
Success is simple: process, mindset, and consistent execution.

CSTG 234: Integrity: The Foundation of Every Leader with Chad Peterman

Tue, 14 Oct 2025 09:00:00 -0000

The hardest promise to keep is the one you make with yourself.

In this solo episode, Chad Peterman kicks off a new series based on The 15 Commitments of Conscious Leadership, diving deep into one of the most important commitments a leader can make: practicing integrity.

Integrity isn't just about morality or "being a good person." It's about alignment between what you think, feel, say, and do. Chad explores how to make impeccable agreements, take full responsibility for your results, and repair relationships where trust has slipped.

He also shares personal stories from leadership and home life, showing how small daily promises like reading in the morning or keeping calm in conflict shape who we become as leaders.

Whether you're leading a growing HVAC team or developing the next generation of leaders, this episode will challenge you to reflect, realign, and live your commitments fully.

Additional Resources:

Key Takeaways:

Integrity Begins Within: The hardest commitments to honor are the ones you make with yourself — and they reveal your true leadership character.
It's About Alignment, Not Perfection: Integrity means your thoughts, words, and actions match — not that you never fall short.
Make Impeccable Agreements: Keep promises clear and intentional. Your word defines your credibility and influence as a leader.
Take Full Responsibility: Growth happens when you stop blaming and start asking, What's my role in this?
Clean It Up: Broken trust can be rebuilt through honesty, humility, and a willingness to have hard conversations.
Consistency Builds Trust: The inside must match the outside — integrity thrives in everyday choices, not just big moments.

Turning Data into Revenue with Neal Zamore

Thu, 09 Oct 2025 09:00:00 -0000

Trade leaders often obsess over cost per lead while ignoring the bigger picture. In this Around the CAMPfire episode, hosted by Katie Donovan (Camp Digital CEO), Neal Zamore, Head of Marketing at Storr Group, reveals a proven system for managing "cradle-to-grave" KPIs across marketing, operations, and leadership.

From dissecting cost per advertising to spotting red flags in cancellation rates, Neal equips HVAC, plumbing, and electrical owners with practical tools to scale profitably. His insights blend big-company discipline with the grassroots tactics every trade leader can deploy tomorrow.

Additional Resources:

Connect with Neal Zamore on LinkedIn Learn more about Storr Group

Follow CAMP Digital on LinkedIn

Learn more about CAMP Digital

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Connect with James Hatfield Set a meeting with James Learn more about LiveSwitch LiveSwitch Pricing

Key Takeaways:

CPL is not cash: Pair cost per lead with cost of advertising to see real efficiency.
Cradle-to-grave funnel: Track spend, calls, set rate, dispatch, turnover, and tickets weekly to catch red flags fast.
Smoking gun metrics: When revenue dips, use funnel data to pinpoint cancel spikes, staffing gaps, or scheduling issues.
Seasonality matters: HVAC CPLs vary heavily by season, while plumbing CPLs trend lower year-round.
Grassroots still wins: Stickers, yard signs, and everyday branding deliver more leads than just spending more.
Freedom with fences: Inspire creativity by setting conditions of satisfaction, not micromanaging.

CSTG 233: Simplifying Tech for Trades with James Hatfield

Tue, 07 Oct 2025 09:00:00 -0000

Technology can either slow you down or unlock massive growth in your business. Too often, software in the trades is built by engineers who've never worked in the field leaving owners frustrated and teams overwhelmed.

In this episode of Can't Stop the Growth, Chad Peterman sits down with James Hatfield, CRO of LiveSwitch and former home services entrepreneur, to discuss how technology should actually work for HVAC, plumbing, and trades leaders. James shares hard-earned lessons from running his own business, the pitfalls of over-engineered software, and how LiveSwitch is revolutionizing the industry with practical video tools that enhance efficiency, speed, and customer satisfaction.

If you've ever been burned by clunky tech or struggled to get your team on the same page, this conversation will help you rethink how technology integrates into your operations. Don't forget to use code GROWTH10 when booking a call with James.

Additional Resources:

Key Takeaways:

Software should solve real problems: Too many tools are over-engineered. The best tech comes from people who've lived the trades.
Pace your growth initiatives: Don't burn out your team by trying to fix everything at once. Focus on the highest-value areas first.
Use video to bridge gaps: From SOPs to customer education, short videos can effectively connect teams and enhance the customer experience.
Speed is everything in sales: Virtual advisors and real-time video tools enable companies to close deals faster and serve customers more effectively.
Integration matters: The best tech seamlessly integrates into existing systems, such as ServiceTitan, without adding complexity.
Customer experience wins: Every decision, whether technical or process-related, should make life easier for both your team and your customers.

CSTG 232: Speaking with Candor with Chad Peterman

Tue, 30 Sep 2025 09:00:00 -0000

Ever walked out of a meeting knowing the real conversation was about to happen in the parking lot? That's what happens when candor is missing, and I've been there too many times.

In this episode, I'm digging into what it really means to speak with candor and why it's one of the hardest but most important skills for leaders. We'll talk about the cost of avoiding honesty, why "I feel" is so much more powerful than "you are," and how small shifts in the way we communicate can completely change the trust and engagement on our teams.

Speaking with candor isn't about being brutally honest. It's about being open, vulnerable, and willing to grow alongside your people. Let's break it down together. 🔥

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Candor is about openness, not harshness.
"I" statements invite dialogue, not defensiveness.
Avoiding candor erodes trust and engagement.
Strong one-on-one relationships enable candid conversations.
Candid cultures drive collaboration and problem-solving.

There's Nothing Wrong with You with Todd Sylvester

Thu, 25 Sep 2025 09:00:00 -0000

What if the biggest problem holding you back isn't stress, addiction, or even failure…but your thinking?

Ryan and Justin sit down with Todd Sylvester—mental fitness coach, author, and host of the Beliefcast Podcast—to uncover how shifting your mindset can change everything.

From rewriting negative self-talk to embracing accountability, Todd shares the same tools that helped Justin climb from his lowest point to living with purpose and confidence.

This conversation is packed with raw stories, practical takeaways, and powerful reminders that the best feeling in the world is realizing… there's nothing wrong with you.

Additional Resources:

Listen to Win Your Mind, Win Your Market

Learn more about Chiirp

Connect with Tyson on LinkedIn

Key Takeaways:

The real issue is thinking, not substances.
Rewrite negative self-talk into positive "I am" statements.
Accountability breaks the victim mindset.
Confidence comes from keeping promises to yourself.
A 15-minute morning routine can transform your mindset.

CSTG 231: How AI is Transforming HVAC Call Centers with Tyson Chen & Matt Pozda

Tue, 23 Sep 2025 09:00:00 -0000

Long hold times, missed calls, and frustrated customers are growth killers in the trades. In this episode, Chad sits down with Tyson Chen of Avoca and Matt Pozda of Call Dad to talk about how AI is transforming the way service companies handle call volume, book jobs, and keep CSRs motivated.

They break down how trades leaders can strategically use AI to reduce turnover, increase booking rates, and keep technicians focused on high-value opportunities. More importantly, they show why AI isn't about replacing people—it's about optimizing them.

From overcoming skepticism about customer experience, to training AI agents like team members, to leveraging data for smarter scheduling, this episode will challenge how you think about growth in HVAC, plumbing, and beyond.

🚀 Join The ARENA - the free online community for home services leaders: https://cantstopthegrowth.com/

Additional Resources:

Discover more about Avoca

Connect with Matt on LinkedIn Learn more about Call Dad

Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

Key Takeaways:

AI Enhances, Not Replaces: The best contractors use AI to optimize CSRs and technicians, not cut headcount.
Boosting CSR Productivity: Filtering junk calls through AI keeps CSRs fresh for high-value opportunities and reduces turnover.
Customer Experience Wins: Faster booking and shorter hold times create happier customers and drive referrals.
Strategic Scheduling: Using equipment age and call scoring helps leaders prioritize opportunities that drive installs.
Operational Insights: Call center data reveals when and where to add technicians, aligning workforce with demand.

AI + Humans for a Call Center | AI Trade Talk | Brad Scruggs | Michelle Myers

Thu, 18 Sep 2025 09:00:00 -0000

☎️ Missed calls = missed opportunities. But what if AI could change that game forever?

Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she's reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services.

Michelle doesn't shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren't here to replace people, but to supercharge them. We're talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks 💡

Tune in for a fun, insightful, and practical conversation that will leave you rethinking what's possible for your business, and your team.

Additional Resources:

Connect with Michelle on LinkedIn

Learn more about Pink Callers

Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!

Learn more about Zyratalk

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about PeopleForward Network

Key Takeaways:

Pink Callers provides dedicated, accountable CSRs with flexible support options.
AI enhances CSR roles, boosting skills and earning potential.
Human-in-the-loop ensures AI and people work seamlessly together.
Tools like Dialpad and Motion improve efficiency and accountability.
The future of service blends AI innovation with people-first leadership.

To the Point: The Systems that Took a Restoration & Cleaning Business From 0 to 82 Locations

Wed, 17 Sep 2025 09:00:00 -0000

How do you take a business from zero to 82 locations in less than two years? 📈 That's exactly what Dan Claps, CEO and Co-Founder of Voda Cleaning & Restoration, has pulled off, and he's here to spill the secrets.

From his teenage "bourbon side hustle" to building a franchise powerhouse, Dan's story is equal parts scrappy, bold, and inspiring. In this episode, Chris and Chad dive into the systems that made scaling possible, the leadership rhythms that keep 80+ owners aligned, and the lessons every business leader can apply, whether you're running one shop or chasing nationwide growth.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about To the Point

Key Takeaways:

Systems and processes enable scalable growth.
Culture and buy-in beat rigid compliance.
Consistent communication builds alignment.
Reverse-engineered goals guide growth pace.
Strong leaders need creative incentives.

CSTG 230: Chad Peterman vs. Tommy Mello | Who Wins the Automation Gauntlet?

Tue, 16 Sep 2025 09:00:00 -0000

Automation isn't the future—it's happening right now. The question is: will you dominate with it, or be dominated by those who do?

In this high-energy Can't Stop the Growth showdown, Chad Peterman goes head-to-head with Tommy Mello to tackle one of the hottest topics in home services: automation. From call centers to lead follow-up, recruiting, and customer experience, you'll hear exactly how the industry's top leaders are leveraging AI and automation to scale faster, serve better, and protect their culture.

Here's what you'll take away from this conversation:

Speed to Lead = Speed to Cash – Why contacting customers within 60 seconds changes everything
Automation Protects Culture – Tools that reduce chaos while empowering your people
Measure What Matters – Focusing on booked calls, conversions, and retention over vanity metrics
Small Wins Stack Fast – How market leaders test, tweak, and iterate daily

👉 Want the full Automation Playbook from this event? It's available exclusively inside The Arena. Join today and grab your copy: https://cantstopthegrowth.com

Connect with Chad:

LinkedIn: https://www.linkedin.com/in/chad-m-peterman/

Facebook: https://www.facebook.com/chadmpeterman

Learn more about: Chad Peterman - https://chadmpeterman.com/

Peterman Brothers - https://www.petermancareers.com/

The People Forward Network - https://peopleforwardnetwork.com/ Key Takeaways:

Automation Is About Efficiency, Not Replacement AI isn't here to take jobs—it's here to make your people more efficient, freeing them up to focus on problem-solving and customer care.
Speed to Lead = Speed to Cash Contacting a lead within 60 seconds can 4x your chances of booking. After five minutes, conversion drops sharply.
Customer Experience Can Be Automated Without Losing the Human Touch Chad's "owner handshake" videos show how automation can scale personal connection and protect company culture.
Recruiting Needs Automation Too Automated follow-ups with tech applicants increase engagement and keep the pipeline full, even when candidates respond after hours.
AB Testing Is the Secret Weapon Tommy stressed that no automation is "set it and forget it." Constant testing and tweaking can double results.
Don't Chase Every Shiny Tool Start small, focus on one business problem, and find the right partners to implement practical solutions.
AI in Call Centers Is a Game-Changer At Peterman Brothers, 40% of calls are now handled by AI, freeing CSRs to focus on high-value conversations and boosting booking rates.

Building Hope Through the Trades & Education in Uganda with Ann Hill & Richard Mutaawe

Thu, 11 Sep 2025 10:00:00 -0000

Want a fresh perspective on how trades transform lives and communities? Start here.

In this special edition of Around the Campfire, Katie Donovan sits down with Ann Hill, President of African Children Today, and Richard Mutaawe, ACT's on-site Program Director in Uganda. Together, they share how education, entrepreneurship, and trades training are creating lasting impact in one of the world's hardest-hit regions.

From schools where every child finishes primary education to carpentry shops, welding programs, and local businesses that sustain jobs, this conversation highlights the universal power of the trades to change futures.

For HVAC, plumbing, and electrical leaders, it's a reminder that the same values that grow your business—commitment, skill-building, and perseverance—are the very things that can transform communities worldwide.

Additional Resources:

Learn more about African Children Today

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about Camp Digital

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Trades = Transformation – Carpentry, welding, and vocational skills lift entire families out of poverty.
Education That Delivers – Every ACT student completes primary school, compared to 1 in 10 nationally.
Small Business, Big Impact – Local bakeries and shops create jobs and fund schools.
100% to the Mission – A zero-overhead model ensures that every U.S. donation goes directly to Uganda.
Shared Values = Shared Growth – The same principles that fuel trade business success in the U.S. are transforming communities abroad.

CSTG 229: Stop Losing Thousands on Inventory Mistakes with Dave Wigder

Tue, 09 Sep 2025 09:00:00 -0000

Every HVAC, plumbing, and electrical business hits the same wall: material costs balloon, trucks run short, and cash flow becomes unpredictable. In this episode of Can't Stop the Growth, Chad Peterman sits down with Dave Wigder, co-founder of Ply, to explore how contractors can take control of their inventory and purchasing to unlock massive growth.

Dave shares how Ply was built to give contractors visibility into their warehouses, trucks, and purchasing, while eliminating dead stock, wasted billable hours, and costly supply runs. He also explains how AI and supplier integrations are changing the future of materials management.

If you're leading a service business and want to stop losing money due to inefficiency, this conversation will provide you with the playbook to scale smarter.

Additional Resources:

Dave on LinkedIn

Learn more about Ply

Key Takeaways:

Materials Eat Profits – For many contractors, 20–35% of revenue goes to materials, yet most lack visibility or control over that spend.
Data Beats Gut Decisions – Centralizing purchasing and inventory data allows contractors to be proactive, avoid last-minute supply runs, and unlock supplier discounts.
Dead Stock Is a Hidden Tax – Unused parts in trucks and warehouses quietly erode cash flow. Ply's system helps uncover and eliminate it.
Billable Hours Are Gold – Every supply house run can cost six figures annually across multiple techs. Smarter inventory keeps techs in the field.
AI Is the Future of the Trades – From voice-driven field requests to automated replenishment, AI is reshaping how contractors manage their operations.

CSTG 228: Commit to Curiosity with Andrew Hasty

Tue, 02 Sep 2025 09:00:00 -0000

Ever find yourself gearing up to prove you're right... instead of being curious? Andrew Hasty throws some metaphorical (and literal) darts at the ego 🎯

He unpacks Commitment #2 from "The 15 Commitments of Conscious Leadership": Learning Through Curiosity. With help from Ted Lasso, personal stories, and a few dartboard metaphors, Andrew explores what happens when we stop trying to "know it all" and start wondering, "What am I missing?" 🤔 You'll hear why "drifting" into defensiveness is totally normal, and how the real power lies in shifting back to curiosity.

Whether it's navigating silos, leading teams, or just having better conversations, this episode is packed with insight, self-awareness, and a whole lot of real talk. If you're ready to lead with less judgment and more wonder, this one's for you.

Additional Resources:

Key Takeaways:

Shift from being a "knower" to a learner by asking, "What am I missing?"
Drifting is normal. What matters is how quickly you shift back.
Curiosity breaks down silos and builds trust.
Ego seeks validation; learning seeks understanding.
Ask questions like "Tell me more" to lead with curiosity.

Rebranding Life and Business with Chad Terrinoni

Thu, 28 Aug 2025 09:00:00 -0000

What if the darkest chapters of your life were the very thing that prepared you to build something extraordinary? In this episode, Ryan and Justin sit down with Chad Terrinoni, the powerhouse behind Hummingbird Heating & Cooling.

Chad's journey takes us from the chaos of addiction and jail time to building a multi-million-dollar HVAC brand that's changing lives. His story is raw, real, and filled with lessons on resilience, rebranding, and the relentless mindset it takes to win in business and in life.

If you've ever wondered how to turn pain into purpose, this conversation is one you won't forget.

Additional Resources:

Learn more about Hummingbird Heating & Cooling

Listen to Win Your Mind, Win Your Market

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about Chiirp!

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website

Key Takeaways:

Rebranding is an identity shift, not just a name change.
Discipline and mindset drive success.
Releasing shame creates freedom to grow.
Pain can be transformed into purpose.
Fulfillment comes from helping others, not just profit.

CSTG 227: Culture is a Symptom of Leadership | Sean Glaze on Building Effective Teams

Tue, 26 Aug 2025 09:00:00 -0000

Strong systems and great talent only go so far. Lasting success in home service businesses comes down to one thing: leadership. In this episode, Sean Glaze, speaker, author, and team-building expert, joins Chad Peterman to share powerful lessons from his book "What Effective Leaders Do".

Discover how culture is shaped one conversation at a time, why staying coachable is the key to growth, and the practical steps leaders can take to build trust, confidence, and high-performing teams.

Whether you're leading a growing HVAC, plumbing, or electrical company—or any service-based business—you'll walk away with actionable strategies to improve your culture and create more effective leaders at every level.

Additional Resources:

Sean on LinkedIn

http://toolboxstuff.com

Learn more about https://stickycultures.com/

Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Why culture is always a symptom of leadership
The three ways leaders grow: reflection, feedback, and coaching
How to shift from focusing on stuff, to staff, to yourself
The 3 pillars of trust every leader must build
Why praise and progress drive performance more than pressure

Scaling a $1M HVAC Company to 500+ Employees | Chad Peterman on AI & Home Service Growth

Thu, 21 Aug 2025 09:00:00 -0000

From $1M to a 500+ person home service powerhouse—Chad Peterman, President & CEO of Peterman Brothers and host of Can't Stop the Growth, takes the guest seat in this special "tables turned" episode of AI Trade Talk.

Chad shares exactly how his team scaled across 11 locations in HVAC, plumbing, and electrical, the strategies behind rapid growth, and why call center performance is the #1 growth lever in the trades. He also breaks down real-world AI applications that improve booking rates, boost efficiency, and drive revenue, without increasing marketing spend.

If you're ready to work smarter, serve better, and grow faster in the home service industry, this conversation is packed with actionable insights you can implement today.

Additional Resources:

Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!

Learn more about Zyratalk

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

How to balance acquisitions vs. greenfield expansions
The marketing "secret sauce" for driving quality leads
Why call center performance is the #1 growth lever
Practical AI use cases that deliver real ROI in the trade

To the Point: How To Make Yourself Unstoppable 365 Days A Year w/ Sean Crane

Wed, 20 Aug 2025 09:00:00 -0000

What if the moment that broke you became the moment that built you? In this episode of "To the Point", Chris and Chad welcome Sean Crane, founder of Unstoppable 365, whose journey from addiction and prison to elite leadership coach is nothing short of transformational.

Sean shares how a defining moment in isolation led him to take radical ownership of his life, and how that decision became the foundation for a purpose-driven mission to help business leaders become unstoppable in every area of their lives.

This conversation is a masterclass in the power of discipline, daily habits, and the courage to become who you were meant to be.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about To the Point

Follow along with Chad - get the book!

Key Takeaways:

Transformation begins with taking full ownership of your life.
Mental and physical fitness go hand in hand.
Health is a business advantage, not an afterthought.
Vulnerability and self-reflection drive growth.
Daily habits create unstoppable momentum.

CSTG 226: Radical Responsibility with Chad Peterman

Tue, 19 Aug 2025 09:00:00 -0000

Ever catch yourself complaining about a problem… then realize you might be part of it? 🎯

Chad is starting a new book, "The 15 Commitments of Conscious Leadership," and is taking us on a real-talk ride into one of leadership's toughest—and most freeing—challenges: radical responsibility 💥. Using parenting moments and office flashbacks, Chad unpacks what it means to flip the script from blame and excuses to ownership and curiosity. You'll learn how to spot when you're "below the line" and how to get "above the line" faster, where real growth happens. Whether you're trying to break a sales record, raise decent little humans, or just stop yelling about snack limits, this episode brings energy, insight, and a healthy dose of "yep, been there."

Get ready to reflect and leave inspired to lead better—starting with yourself.

Additional Resources:

Connect with Jason Price on LinkedIn

Key Takeaways:

Leadership starts with owning your mindset and actions.
Shift from blame to curiosity to solve problems faster.
Daily gratitude and positivity help you lead above the line.
Responsibility is about influence, not self-blame.
Model action and accountability to inspire your team.

The Future of Home Service Marketing with Jason Price | My Plumber PLUS

Thu, 14 Aug 2025 09:00:00 -0000

Want more leads and loyalty without wasting ad dollars? Start here.

In this episode of Around the Campfire, Katie Donovan sits down with Jason Price, Director of Marketing at My Plumber Plus, to explore how AI and community-driven marketing are transforming growth for home service businesses.

Jason breaks down how to think differently about brand, where AI fits in (and where it doesn't), and why building a community outside the job creates loyalty that marketing dollars can't buy.

If you're in HVAC, plumbing, or electrical and looking for fresh strategies that actually drive growth, this one's packed with takeaways you can act on right now.

Additional Resources:

Learn more about My Plumber PLUS

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about Camp Digital

Key Takeaways:

AI helps streamline marketing—but only works if it sounds like you.
The best brands feel human, even when powered by automation.
Community involvement creates loyalty and word-of-mouth that paid ads can't touch.
Customers don't just want service—they want a relationship with a brand they trust.
Marketing in 2025 means blending tech and trust. One without the other won't scale.

CSTG 225: The Law of Legacy with Chad Peterman

Wed, 13 Aug 2025 14:48:00 -0000

What if your greatest leadership move isn't something you do today, but how people talk about you years from now?

Chad gets real about Maxwell's final law, and why it's less about your resume and more about the ripple effects of your daily choices.

With personal stories and reflections on growing up in a no-nonsense household, Chad brings heart, humor, and some hard truths. From learning how to lead without a blueprint to grooming the next generation (and knowing when to hand them the baton 🏃‍♂️), this episode is all about creating a legacy that lives far beyond the job site.

If you've ever wondered what people will really remember about you—this one's for you. Let's go build something worth passing down 💥.

Additional Resources:

Free Coaching for Home Service Pros

Key Takeaways:

Legacy is built through consistent daily actions, not big achievements.
Leadership starts at home through lived values.
Empowering others is more impactful than personal recognition.
Great leaders know when to let others lead.
Intentional, selfless leadership shapes lasting influence.

CSTG 224: How to Lead a Winning Team in Home Services with Coach Jim Johnson

Tue, 05 Aug 2025 10:00:00 -0000

Home service business owners, HVAC and plumbing leaders, and contractors looking to build stronger teams, this episode is your blueprint for leading with impact. Former championship-winning basketball coach Jim Johnson shares powerful leadership lessons that apply directly to growing and scaling a home service company.

From turning around toxic team dynamics to coaching underdogs into top performers, Jim unpacks the real difference between average and elite leaders—and how culture drives it all. Chad Peterman connects every story to what matters for trades business growth today: retention, communication, and empowering your people to lead.

If you're building a high-performing team in HVAC, plumbing, or electrical, this episode is a must.

Additional Resources:

Jim Johnson on LinkedIn

Jim Johnson's Website Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Self-leadership comes first – If you can't lead yourself, you can't lead your team.
Culture drives performance – Championship teams win because they care about each other.
Empowered teams outperform – The best ideas often come when you stop talking and start listening.
Role clarity matters – Everyone needs to know what "winning" looks like in their role.
One-on-one time isn't optional – If you're skipping check-ins, you're losing your best players

CSTG 223: Gridiron to Generators: Building a Powerhouse with Jesse Rack

Tue, 29 Jul 2025 09:00:00 -0000

What happens when a former college football player brings locker room leadership to the trades? You get a family business turned industry powerhouse, and one heck of a growth story. 🚀

Chad chats with Jesse Rack, CEO of Rack Electric and the driving force behind one of the Southeast's fastest-scaling service businesses. From one truck to 110+ on the road, Jesse breaks down how he transformed a small electrical company into a multi-division operation spanning generators, HVAC, propane, and more.

Tune in for stories about branding that sticks, culture that wins, and what it really takes to lead a team through growth, adversity, and everything in between.

If you're in the trades—or leading anything people-first—this is your playbook 📈

Additional Resources:

Connect with Jesse on LinkedIn

Learn more about Rack Electric

Key Takeaways:

Scaling a company requires empowering others and letting go of control.
Building a strong internal culture leads to consistency, accountability, and growth.
First impressions and a clear, authentic brand can create lasting trust with customers.
Growth often comes from stepping outside your comfort zone and taking calculated risks.
Recruiting, training, and retaining the right people is the foundation of long-term success.

Turning Rock Bottom into Redemption with Sean Crane

Thu, 24 Jul 2025 09:00:00 -0000

In this powerful episode, Ryan Fenn and Justin Judd welcome Sean Michael Crane, founder of Unstoppable 365, for a gripping and transformative conversation.

Sean shares his extraordinary journey from growing up in a chaotic, addiction-plagued household to facing a wrongful attempted murder charge and finding redemption through faith, discipline, and relentless self-improvement.

Tune in to discover how Sean turned a jail cell into a sanctuary for growth, built a thriving coaching business, and now helps others become truly unstoppable. This episode is a raw, inspiring testament to the human spirit, the power of mindset, and the miracles of transformation.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about Chiirp!

Connect with Jennifer Learn more about CI Web Group

Key Takeaways:

Adversity can fuel resilience and purpose.
True change starts with full accountability.
Discipline and routine drive transformation.
Faith can guide you through darkness.
Sharing your story empowers others.

CSTG 222: The Arena: A New Era of Leadership Development for Home Services | David Gregory

Tue, 22 Jul 2025 10:00:00 -0000

What if every contractor had access to world-class leadership training, accountability, and a community that actually gets it? That's exactly what Chad Peterman and David Gregory are building with The Arena. In this episode of Can't Stop the Growth, Chad and David pull back the curtain on a game-changing platform for HVAC, plumbing, and electrical leaders who are ready to grow—faster and smarter.

From breaking leadership ceilings to solving real business challenges alongside like-minded pros, this episode is a call to action for anyone serious about leading their team and business to the next level. Whether you're at $3M or $30M, The Arena was built for YOU.

Join the movement.

🔗 cantstopthegrowth.com → Join The Arena.

Additional Resources: David on LinkedIn Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Contractors aren't alone. The Arena connects leaders facing the same struggles.
Growth stalls when leadership doesn't—scaling requires developing yourself and your people.
Leadership lives beyond tactics—it's about culture, buy-in, and accountability.
Weekly live trainings, Q&As, and leadership resources make professional development a turnkey process.
The Arena isn't just another group—it's a movement to elevate the entire home services industry.

How Is AI Revolutionizing The Home Service Industry? | AI Trade Talk with ZyraTalk | Brad Scruggs | Jennifer Bagley

Thu, 17 Jul 2025 10:00:00 -0000

What if your HVAC or plumbing website could instantly change based on what a homeowner is searching for? Or your schedule could sync with live promotions to boost bookings when you're light?

Jennifer Bagley of CI Web Group joins AI Trade Talk to break down the next frontier in home service growth: AI-optimized websites, AI search, and smart automation that drives real results.

If you're still not using AI to drive leads and streamline operations, this episode is your wake-up call.

Hosted by Brad Scruggs of Zyratalk and powered by Can't Stop the Growth with Chad Peterman.

Additional Resources:

Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!

Learn more about Zyratalk

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

How AI search is changing visibility in HVAC & plumbing
Why 24/7 booking is no longer optional
How one company booked 3,000+ calls in a single day using AI
The mindset shifts needed to scale faster and stay competitive

To the Point: From Wagon Wheels to $20M+ – The Incredible Story of F.F. Hitchcock

Wed, 16 Jul 2025 09:00:00 -0000

What happens when a 150-year-old business decides to reinvent itself—and ends up hitting $20 million in revenue?

Hosts Chris Yano and Chad Peterman sit down with John Bowman of F.F. Hitchcock to unpack how a legacy company founded in 1870 transformed into a $20M service powerhouse. John gets real about navigating change, surviving the 2008 downturn, and discovering that growth often starts with admitting what you don't know.

From Rhino X revelations to building upside-down trade show booths, John shares how creativity, team culture, and a willingness to listen have redefined what's possible in the trades.

If you're into legacy, leadership, and laughing at mullet-themed marketing ideas, this one's for you 🎯🔥.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about To the Point

Key Takeaways:

Learning from peers can spark major growth.
Shifting focus can lead to long-term success.
Leading by example builds strong teams.
Creativity sets your brand apart.
Delegation is key to scaling effectively.

CSTG 221: The Law of Explosive Growth with Chad Peterman

Tue, 15 Jul 2025 09:00:00 -0000

What if the fastest way to grow your team... is to stop hiring? 🤯 In this episode, Chad takes us behind the curtain of what real explosive growth looks like—not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀

Listen in as Chad reminds everyone: real growth starts with us. Let's build something—and someone—worth multiplying. 💥

Additional Resources:

Connect with Andrew on LinkedIn

Key Takeaways:

Multiplying leaders drives lasting growth—adding people alone won't scale impact.
Growth fails without structure: KPIs, training, and clear paths are essential.
Strong leadership starts with personal discipline and daily habits.
Empower top performers to mentor others and spread leadership.
True leadership creates lasting influence and a people-first legacy.

Why Yard Signs Matter More Than Spreadsheets with Maggie and Andrew Wille

Thu, 10 Jul 2025 09:00:00 -0000

What do you get when you mix a plumbing biz, a power couple, and a whole lot of hustle? This episode with Maggie and Andrew Wille of Platinum Plumbing delivers the real story behind building a business together, from raising kids to managing KPIs.

Andrew shares how plumbing chose him, and Maggie opens up about trading her Fortune 250 career for the chaos and fulfillment of entrepreneurship. They talk yard signs as performance metrics, why EOS changed the game, and how setting boundaries (like Maggie's sacred summer day off) keeps their family and business strong ❤️.

Whether you're building a team or building a life—this one's for you!

Additional Resources:

Learn more about Camp Digital

Connect with Tracy on LinkedIn

Key Takeaways:

Yard signs, reviews, and stickers offer simple but powerful insight into team performance and customer happiness.
EOS brought clarity and structure to their fast-growing business.
Communication is key when business and marriage intertwine.

CSTG 220: Stop Promoting Before Training: The Biggest Mistake in Home Services with Tracy Clark

Tue, 08 Jul 2025 09:00:00 -0000

Struggling to empower your team in the field or develop confident leaders within your home service business? In this episode, Chad Peterman sits down with Tracy Clark—an executive coach and former 8-figure entrepreneur—to uncover the six key leadership indicators that help you scale without burning out or plateauing. Tracy dives deep into the mindset shifts, leadership blind spots, and culture-driving tools that every growing HVAC, plumbing, or electrical company needs to build resilient teams and empower growth from within.

Whether you're a service manager stepping into leadership or an owner looking to unlock more autonomy in your people, this episode delivers the clarity you need to lead with impact.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Key Takeaways:

Clarity First: Teams need to know why the company exists and how they contribute.
Train Before You Empower: Don't assume your team knows how—teach them the how, not just the goal.
Make Winning Visible: Define success clearly for each role, not just company-wide.
Prep New Leaders: Promotions require training, not just a title change.
Live Your Values: Culture works when values are practiced—not just printed.

CSTG 219: The Law of Sacrifice with Chad Peterman

Tue, 01 Jul 2025 09:00:00 -0000

What are you willing to give up to grow?

In this episode, Chad dives into John Maxwell's "Law of Sacrifice" and what it means for leaders in high-demand industries. He shares personal reflections from 14 years of leadership, addressing the unseen trade-offs that come with building people and businesses. From waking up early to surrendering control and pouring into others, Chad unpacks how true leadership often means giving up comfort to create meaningful impact.

If you're wrestling with work-life balance, delegation, or wondering if the sacrifices you're making are worth it—this episode is for you.📈

Additional Resources:

Key Takeaways:

Leadership is a daily act of sacrifice, often invisible and unrecognized.
Small changes, like using spare minutes intentionally, add up to significant results.
Trust and delegation are essential for personal and organizational growth.
Sacrificing for others—even when it's risky—builds team culture and long-term impact.
Connecting sacrifice to your "why" makes it sustainable.

Built on People, Powered by Purpose: Chad Peterman's Journey to the Top

Thu, 26 Jun 2025 09:00:00 -0000

In this episode, Justin Judd sits down with Chad Peterman, CEO and founder of Peterman Brothers, to dive deep into the mindset behind building a 500-person service company from the ground up. ⬆️

Chad shares powerful lessons on leadership, habit transformation, vulnerability, and how aligning business growth with personal values can unlock massive impact.

Learn how to lead when you're not the technical expert, the importance of meeting people where they are, and why quality over quantity is the key to sustainable growth.📈

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about Chiirp!

Can't Stop the Growth Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Leadership rooted in vulnerability fosters deeper trust.
Success comes from consistent habits, not constant hustle.
Meeting people where they are creates a culture of understanding.
Growth must align with personal and organizational values.
Quitting the right habits is just as important as building new ones.

CSTG 218: The Law of Victory with Chad Peterman

Tue, 24 Jun 2025 09:00:00 -0000

Winning doesn't happen by accident—especially in the trades. It takes relentless ownership, clear vision, and the discipline to do what most won't.

In this episode, home service business coach Chad Peterman breaks down The Law of Victory, a leadership mindset that separates growth-driven leaders from the rest. He shares how Kobe Bryant inspired a winning culture through his actions, the importance of understanding what victory means for every member of your team, and how excuses are the enemy of sustainable success.

From HVAC and plumbing teams to high-performance leadership squads, this episode is a gut-check for anyone leading in the home services industry.

Additional Resources:

Key Takeaways:

How to inspire your team to adopt a "refuse to lose" mentality
Why excuses sabotage momentum—and how to eliminate them
What victory really means in a service business (hint: it's not just hitting numbers)
The key traits of leaders who win, even when the odds are stacked
How to define what winning looks like for your team—and rally them to it

What Home Service PE Firms Want: A CFO's Guide to Getting Top Dollar with Paul Maskill

Thu, 19 Jun 2025 09:00:00 -0000

What's it really take to run a profitable home service business? 💸

On this episode of AI Trade Talk, Brad sits down with Paul Maskill—fractional CFO and master of blue-collar biz strategy—to dig into the financial truths most owners miss.

From pricing mistakes and misunderstood metrics to the surge of PE acquisitions and the magic of recurring revenue, Paul shares clear, actionable advice that'll have you rethinking how you run your business.

Whether you're looking to grow or sell, this convo is packed with insight you don't want to miss! 🚀

Additional Resources:

Connect with Paul on LinkedIn

Learn more about Blue Collar Business Advisors

Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!

Learn more about Zyratalk

Learn more about PeopleForward Network

Key Takeaways:

Most business owners in the trades lack clarity on basic financial metrics.
Underpricing is widespread and usually stems from imitating others rather than math-based pricing.
Membership programs and recurring revenue increase business valuation.
Private equity acquisitions hinge on clean financials, recurring revenue, and operational maturity.

To the Point: Gridiron Greatness & A Lone Star Legacy

Wed, 18 Jun 2025 09:00:00 -0000

Get ready for a powerhouse convo on "To The Point" with host Chris Yano and roofing legend Steve Little 🏗️🤝.

Steve's the President of KPost Company and CEO of National Roofing Partners, and he's built a $123M commercial roofing empire—all from one Dallas-Fort Worth location!

They dive into leadership moves that matter: building A-player teams, scaling with EOS, mastering emotional intelligence, and saying no to the bidding war mindset. Plus, they get real about tech adoption, from DISC profiles to AI tools like Rilla.

This episode is packed with real talk, big laughs, and tactical gold ⭐️. Don't miss it!

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about To the Point

Eddie on LinkedIn SKOR Website Can't Stop the Growth Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Pods that separate sales and estimating functions create accountability and efficiency.
Succession planning requires long-term vision, internal promotion, and vulnerability.
Investing in recruiters and training enhances both recruitment and retention.
Technology adoption, while intimidating, is necessary to stay competitive and efficient.

CSTG 217: How to Build a Strong Culture Through Leadership Metrics with Eddie Geller

Tue, 17 Jun 2025 09:00:00 -0000

Too many home service businesses rely on gut instinct when it comes to leadership performance. In this episode of Can't Stop the Growth, Chad Peterman sits down with Eddie Geller, founder of SKOR, to explore how measuring leadership behavior—not just results—can transform your team's performance and culture.

They dig into the hard lessons learned from economic downturns, the power of transparency, and how to build consistency into your culture—even with field and office team divides. Whether you lead a growing HVAC, plumbing, or electrical business, this episode will challenge how you develop your managers, measure culture, and lead your people.

✅ If you want a culture where field techs and office staff are aligned and winning together, this one's for you.

🔔 Subscribe for more leadership growth strategies built for the trades.

Additional Resources:

Key Takeaways:

Culture shows up under pressure – If blame shows up in hard times, it's a sign your culture needs work.
Transparency builds trust – Frequent, raw communication during tough times unites teams instead of dividing them.
Leadership is a habit, not a headline – Consistent 1:1s, team rituals, and feedback loops define real culture.
Measure what matters – Culture and leadership can (and should) be measured to guide improvement and growth using tools like SKOR.
Managers drive culture daily – Field leaders and office managers must be equipped as "culture carriers" with tools and training.

Why Fewer Leads Can Mean Bigger Wins: Smart Marketing in the Trades with Laura Koester

Thu, 12 Jun 2025 09:00:00 -0000

In this episode, Laura Koester, Head of Marketing at Champions Group, joins Katie to talk shop—and it's anything but boring. 🎙️ From her start in telecom and veterinary marketing to leading strategy in the trades, Laura breaks down what it really takes to succeed in today's home services landscape.

Fewer leads? No problem. It's all about base hits, big trust, and data that actually matters 📈.

If you're into real talk about scaling smart, empowering teams, and staying sane in shifting markets—this one's for you!

Additional Resources:

Connect with Laura on LinkedIn

Learn more about Camp Digital

Key Takeaways:

Fewer leads, higher quality: Prepare for this new norm by treating every lead like gold.
Marketing is now about consistent base hits—not one-off wins.
Success starts with strong operations; marketing can't cover operational gaps.
Planning 20 weeks ahead creates structure that enables flexibility and rapid adjustment.
Empower your team to act like owners—owning revenue outcomes, not just tasks.

CSTG 216: The Law of Buy In with Chad Peterman

Tue, 10 Jun 2025 09:00:00 -0000

In this episode, Chad dives into one of his favorite leadership lessons: John Maxwell's "Law of Buy-In" 🙌 Why? Because no matter how great your plan is, if people don't believe in you, they won't follow the vision.

Chad shares stories, slip-ups, and aha moments about building trust, leading with character, and creating real team momentum 🔥

Whether you're leading a crew or just trying to move the needle, this one's packed with people-first wisdom you can use today 👊

Additional Resources:

Ryan Fenn on LinkedIn Justin Judd on LinkedIn Chiirp Website Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

People buy into the leader before the vision.
Character is the foundational piece for building trust.
Competence includes being vulnerable and admitting you don't have all the answers.
Credibility is built through consistency and effort.
Buy-in enables teams to contribute ideas, improve processes, and take ownership.

CSTG 215: Plug Revenue Leaks with Text Automation: Ryan Fenn & Justin Judd from Chiirp

Tue, 03 Jun 2025 10:00:00 -0000

Tired of leads falling through the cracks? This episode is a must-listen for home service business owners ready to plug revenue leaks and unlock serious growth 💸 Chad Peterman sits down with Ryan Fenn and Justin Judd from Chiirp to explore how simple automations can transform missed calls and unclosed estimates into booked jobs. Learn how even the "Nancy and Judith" of your team can become sales ninjas with the right tools—and how texting is the king of conversion. If your marketing dollars are working overtime but your close rates are stalling, this one's for you. Let's turn lost revenue into ROI.

Additional Resources:

Key Takeaways:

Texting drives results: With up to a 99% open rate, text messaging beats email and phone calls for speed-to-lead and follow-up success.
Automation fills the cracks: Chiirp identifies revenue leaks—like missed calls, open estimates, and no-response leads—and plugs them with automated follow-up.
Human + Tech = Superpower: The goal isn't to replace your team—it's to enhance them. Automation handles the repetition, freeing your people to focus on human connection and closing deals.
Start small, scale fast: Contractors see the best ROI by implementing one automation at a time, building buy-in and momentum without overwhelming the team.
Mindset unlocks growth: Tools like Chiirp only work when leadership is committed to improving internal operations and believes in the power of elevating their people.

CSTG 214: The Law of the Picture with Andrew Hasty

Tue, 27 May 2025 09:00:00 -0000

Ever feel like your words just aren't landing? 🤔 Maybe it's time to stop talking and start showing.

In this episode, Andrew dives into John Maxwell's "Law of the Picture"—aka leading by example—and brings it to life with stories that hit home. From battlefield leaders to hallway moments at Peterman Brothers, you'll hear why how you show up matters way more than what you say.

If you're serious about building trust, boosting morale, and creating a culture that thrives, this one's a must-listen 🎯 Because your team is watching... even when you think they're not.

Additional Resources:

Key Takeaways:

The "Law of the Picture" teaches that the most impactful leadership happens through example, not instruction.
A leader's body language, tone, and presence speak volumes—often louder than their words.
Experiencing the same work as your team builds empathy, trust, and more effective problem-solving.
Modeling core values like work ethic, accountability, and positivity creates cultural alignment and boosts team morale.
The greatest test of leadership is how you carry yourself when things aren't going well—because that's when your team is paying closest attention.

To the Point: A New Era of Digital Marketing is Upon Us

Wed, 21 May 2025 09:00:00 -0000

On this episode of "To the Point," Heather McLeod is back on the mic and bringing the 🔥! Now Chief Growth Officer at Authority Brands (hello, $2.1B+), she's breaking down why modern marketing isn't just about more leads—it's about smarter ones.

From listening to call recordings to uncover hidden revenue, to why elite marketers must think like operators, Heather dishes real talk on what it takes to grow in today's hyper-competitive digital world.

If you're ready to ditch the fluff and get results, this one's for you 🚀

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Learn more about To the Point

Key Takeaways:

Listening to call recordings reveals hidden revenue opportunities without extra ad spend.
Elite marketers align tightly with operations to drive real revenue, not just lead volume.
The future of home services marketing demands full-funnel accountability—from lead to booked revenue.
Most missed revenue isn't from lack of leads, but from failure to book or follow up effectively.
Cross-selling across service lines and leveraging existing customer data is the next frontier for growth.

CSTG 213: The Law of Empowerment with Chad Peterman

Tue, 20 May 2025 09:00:00 -0000

In this episode, Chad breaks down the Law of Empowerment and why simply telling your team to "go do it" isn't enough. He shares real-life stories, the hard truths about letting go of control, and why giving your team the WHY behind the WHAT is the real secret to growth.

If you're building a business, leading a team, or just tired of feeling like you're the only one who "gets it," this episode is your roadmap to multiplying leadership and momentum 🚀

Additional Resources:

Andrew on LinkedIn Book: The 21 Irrefutable Laws of Leadership by John C. Maxwell

Key Takeaways:

Empowerment = information. People need context, not just tasks.
Let go to grow. Control limits scale and leadership development.
Clarity drives performance. Share what success looks like.
Support after delegating. Mentor and celebrate, don't just assign.
Connected roles = stronger teams. Show how every job impacts the big picture.

CSTG 212: Are You the Reason Your Business Isn't Growing? Leadership Lessons from the Trades with Chad Peterman + Andrew Hasty

Tue, 13 May 2025 10:00:00 -0000

Is your leadership helping your team grow—or holding them back?

In this powerful conversation, Chad Peterman sits down with Andrew Hasty to unpack the first 10 irrefutable laws of leadership through the lens of real-world HVAC and home service business challenges. From overcoming limiting beliefs to building a people-first culture, this episode is a masterclass in self-awareness, leadership development, and scaling trades companies the right way.

Perfect for service business owners and leaders who want to:

Improve HVAC leadership skills
Create a culture of continuous growth
Scale their home service business with intention
Coach frontline teams to higher performance
Balance vision and daily accountability

Discover how to lead through ambiguity, earn team respect, and coach in real time—all while staying grounded in long-term business growth.

🔧 Subscribe to Can't Stop the Growth for more episodes on HVAC leadership, home service business growth, and building strong cultures in the trades.

Additional Resources:

Key Takeaways:

Leadership Limits Business Growth When Development Stops
Empowerment Drives a People-First Culture in the Trades
Small Daily Improvements Fuel Home Service Business Growth
Respect Is Earned Through Action, Not Authority
Leadership Intuition Is Built Through Repetition and Curiosity

From $5 to $6.7M: Tom & Karen Balko's Journey to Scaling a Home Services Powerhouse

Thu, 08 May 2025 10:00:00 -0000

What does it take to grow a home services business from nothing to over $6.7 million in revenue? On this episode of Around the CAMPfire, CAMP Digital CEO Katie Donovan sits down with Tom and Karen Balko to unpack their incredible journey of grit, growth, and getting it done.

From barely affording gas money to now leading a booming HVAC and electrical company in the Twin Cities, Tom and Karen share how they built a high-trust brand, scaled a rock-solid team, and stayed committed to servant leadership—answering customer calls at 2 AM and rolling up their sleeves when it matters most.

Whether you're a home service business owner, industry leader, or rising entrepreneur, this story is your blueprint for scaling with intention and heart.

Additional Resources:

Vector Services Website

Connect with Karen Balko

ServiceTitan Website

KickCharge Website

Learn more about Camp Digital

Connect with Kevin on LinkedIn

Key Takeaways:

Scaling with intention in the trades
Building a magnetic company culture
Rebranding for trust and hiring advantage
Why leadership means answering the phones at 2AM

CSTG 211: Creating Learning Cultures, Not Just Classrooms with Dr. Kevin Berkopes

Tue, 06 May 2025 09:00:00 -0000

What do furnaces and fractions have in common? 🔥➗ More than you think!

In this episode, Chad chats with Dr. Kevin Berkopes, CEO and Cofounder of MathTrack, about building learning organizations where real education goes way beyond check-the-box training. They dive into why mistakes matter, how to actually grow your people, and what it takes to turn experience into excellence.

Whether you're a math nerd or a master tech, this one's full of "aha!" moments 🎯💡

Additional Resources:

Learn more about MathTrack Institute

Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital

Key Takeaways:

Learning organizations are built on storytelling, shared myths, and cultural narratives—not mission statements.
The gap between training and education lies in understanding the "why" behind skills, not just the "how."
Mistakes are not just acceptable—they're essential for growth and should be part of a deliberate feedback loop.
Younger workers thrive in environments that recognize and label their skills as valuable.
True leadership means modeling vulnerability, owning mistakes, and fostering loyalty through empathy.

AI Trade Talk: Smarter Ads, Faster Bookings, and Data That Deliver with Katie Donovan

Thu, 01 May 2025 10:00:00 -0000

AI Trade Talk is the newest series on Can't Stop the Growth, created for home service business owners who want to lead at the edge of innovation. Hosted by Brad Scruggs, founder of ZyraTalk, this series highlights the tools, trends, and transformations that are reshaping how HVAC, plumbing, and electrical companies grow.

The series kicks off with industry powerhouse Katie Donovan, CEO of Camp Digital. and host of the Around the CAMPfire series. In this episode, Katie breaks down how AI and data-driven digital marketing are changing the game—from smarter ad strategies and real-time call board tracking to AI phone answering that saves lost revenue.

Subscribe to Can't Stop the Growth to follow this powerful series built for future-focused leaders in the trades. Growth is changing, and this is where to stay ahead of it.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Ready to Chat Smarter? Grab Your Free ZyraTalk Demo! Learn more about Zyratalk

Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Why trades businesses need to stop chasing impressions and start tracking call board data
How dynamic, real-time offers are boosting conversion rates
Where AI is making the biggest impact—on the phone, on the site, and on the bottom line
What every owner should know about tapping into Bing, Reddit, and evolving search trends
The shift from customer acquisition to customer retention—and why it matters more than ever

CSTG 210: How to Unlock Millions in Revenue Hidden in Your Call Center with Brigham Dickinson

Tue, 29 Apr 2025 10:00:00 -0000

Most home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads.

Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business.

Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home service industries who want to lead better, grow faster, and build lasting impact through people-first leadership and proven business strategies.

Want the Happy Call Script mentioned in the episode?

Text the word HAPPY to 385-247-3714 to get it now.

Additional Resources: Brigham on LinkedIn Power Selling Pros Website

Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Your call center has untapped profit potential. When properly trained, CSRs can dramatically boost booking rates and drive top-line revenue.
Hitting 90% booking rate on bookable calls should be the standard. Every percentage point below that is costing real dollars.
Your CSR team can be a leadership pipeline. With the right culture and coaching, the call center becomes a place where future leaders emerge.
Flat compensation beats percentage-based incentives. A clear, daily dollar amount per membership or upsell keeps CSRs motivated and focused.
AI has value, but it can't replace human connection. Use it for support, but don't let it take over the customer experience unless you want to risk sameness.

To the Point: Are You Making These Critical Leadership Mistakes? w/ Scott Mann

Wed, 23 Apr 2025 09:00:00 -0000

🎙️ Get ready for part 2 of Chris and Chad's episode with Scott Man!

They're unpacking what it really means to connect with your team. From battlefield wisdom to business wins, they dive into the power of seeing the "pictures in people's heads," being an empathetic witness, and leading with trust.

If you're serious about people-first leadership, this one hits different!

Additional Resources:

Learn more about To the Point

Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Empathetic witnessing builds deep, lasting trust between leaders and teams.
Influence begins with understanding your people's pain and goals.
Today's leadership challenge lies in overcoming distraction, disengagement, disconnection, and distrust.
Frontline perspectives provide critical insight leaders must actively seek.
Storytelling is a powerful tool for influence—especially when it's real and vulnerable.

CSTG 209: This AI Tool Will Fill Your Board (Without Hiring More CSRs) With Brad Scruggs

Tue, 22 Apr 2025 10:00:00 -0000

Stop missing the calls that fill your board. In this episode of Can't Stop the Growth, Chad Peterman is joined by Brad Scruggs, President and CMO of ZyraTalk, to talk about a simple but powerful idea: when you stop missing calls, you stop losing jobs.

Brad breaks down how HVAC and plumbing businesses are using AI-powered customer service representatives (CSRs) to capture more leads, reduce missed calls, and grow without hiring more people. Whether it's after-hours coverage, overflow, or lead aggregator response times—AI is helping high-growth companies optimize their call centers and maximize every opportunity.

This episode is packed with tactical insights for leaders serious about growing their home service business. If you're focused on building a culture of excellence, booking more jobs, and staying ahead of the curve—this conversation is for you.

Watch now to see how top operators are filling the board faster, without relying on more ads or more staff.

Additional Resources:

Brad on LinkedIn Learn more about ZyraTalk

Key Takeaways:

Most service businesses miss 15–35% of their inbound calls. That's real money walking away.
AI-powered CSRs can respond instantly—nights, weekends, and during peak hours.
Use AI to handle simple requests and free up live reps for high-value leads.
Integration is simple, with many teams live within two weeks.
Real-time data allows for continuous CSR coaching and improved conversion rates.
Speed-to-lead with aggregators like Angi, Thumbtack, and Modernize is crucial—AI helps you get there faster.
Many companies use AI as overflow backup, while others have made it their front line.
Growth doesn't have to mean more leads—it starts with booking the ones you already have.

To the Point: Home Services Lessons from the Battlefield (From a Green Beret)

Wed, 16 Apr 2025 09:00:00 -0000

What do Green Berets and business leaders have in common? More than you think.

In this featured episode of "To The Point," Chris and Chad sit down with retired U.S. Army Green Beret Scott Mann—author, actor, TEDx speaker—for a raw and riveting convo on trust, leadership, and human connection.

From war zones to boardrooms, Scott shares stories that'll make you think, laugh, and maybe even cry. This one's deep, but packed with golden leadership nuggets you won't want to miss.

Additional Resources:

Learn more about To the Point

Key Takeaways:

Trust isn't built in chaos—it's banked ahead of time and drawn on when things get tough.
Real results happen at the local level—supporting your frontline is everything.
Be relatable and relevant; that's the winning combo for true influence.
Your hardest struggles can become your most powerful leadership tools.
Stop thinking you need all the answers—ask better questions instead.

CSTG 208: The Missing Bullets of Leadership with Andrew Hasty

Tue, 15 Apr 2025 09:00:00 -0000

In this episode, Andrew Hasty takes us from the skies of World War II to the heart of modern leadership. 🎯

Using the story of B-17 bombers and survivorship bias, he shows why focusing only on the numbers can make us miss what really matters — grit, resilience, and those unmeasurable "intangibles" your best team players bring every day. 🎙️🔥

It's data meets heart in the most unexpected way.

Additional Resources:

Key Takeaways:

Survivorship bias impacts leadership when we only evaluate those who "return" or succeed visibly.
Focusing only on KPIs limits our view of performance and potential.
"Missing bullets" are the unseen efforts and values that contribute to team success.
Recognition should extend beyond numbers to include resilience, grit, loyalty, and effort.
Promoting solely on quantitative performance may overlook future leaders.

From Paintbrushes to PE Power Plays with Michelle Micheletti

Thu, 10 Apr 2025 09:00:00 -0000

Michelle Micheletti went from painting walls with her grandpa to leading marketing across multiple home service brands 💪—and she's got the stories (and lessons) to prove it.

In this episode, she joins Katie Donovan for a convo full of laughs, real talk, and big takeaways. From snow cone stands 🍧 to SEO fails and AI experiments, Michelle keeps it real about what it takes to lead with heart, data, and a whole lot of grit.

Additional Resources:

Learn more about Camp Digital

Liz Patel on LinkedIn RYNO Strategic Solutions

Key Takeaways:

Local branding is essential, especially in a PE-backed environment
Community involvement not only feels good—it boosts SEO and earns trust
CRO and SEO are non-negotiables when launching a website
Data-driven marketing enables agile, informed decision-making
Strong vendor partnerships are critical for innovation and growth
Testing is essential, and failure is part of the learning process

CSTG 207: Stop Losing Leads: How CSRs Can Book More Jobs Today with Liz Patel

Tue, 08 Apr 2025 10:00:00 -0000

Think your customer service reps are "just answering phones"? Think again.

In this game-changing episode of Can't Stop the Growth, Chad Peterman sits down with Liz Patel, Manager of Customer Service Coaching at Ryno Strategic Solutions, to reveal how your call center can drive explosive growth—without spending a dollar more on marketing.

From handling pricing objections like a pro to converting one call into multiple booked jobs, Liz shares real strategies that HVAC, plumbing, and electrical companies can implement immediately to boost booking rates, improve customer experience, and create lifelong customers.

📈 Whether you're a business owner, dispatcher, or CSR looking to level up—this episode is your new playbook.

Additional Resources:

Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

How to handle price shoppers on the phone as a CSR
What's a good booking rate for home service call centers?
How AI can help HVAC and plumbing CSRs book more jobs
Why your CSR should know the cost per lead
How to train CSRs to sell service memberships and upsell add-ons

CSTG 206: How to Get BETTER Leads for Your Home Service Business with Katie Donovan

Tue, 01 Apr 2025 10:00:00 -0000

Tired of paying for leads that never convert? You're not alone.

In this no-fluff episode of Can't Stop the Growth, Chad Peterman sits down with Katie Donovan, CEO of Camp Digital, to break down what every service business owner needs to hear: your marketing isn't broken—it's misaligned.

If your digital ads aren't bringing in the right customers, it's time to stop throwing money at the problem and start building a strategy around quality leads that actually book, run, and bring in revenue.

Whether you're in HVAC, plumbing, electrical, or any other home service vertical—this episode gives you the tools to stop wasting ad dollars and start turning marketing into profit.

Additional Resources:

Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital

Check out CAMP Digital's quarterly webinar series HERE

Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Why better leads > more leads in 2025 and beyond
How to train Google to send you high-converting customers
The power of value-centric measurement in your ad strategy
Easy DIY ways to optimize your Google Business Profile
Why you MUST update your website content and photos (even from your phone!)
How AI and Reserve with Google are changing LSA forever
Real tips for SEO, backlink building, and local search dominance

To the Point: Sage Business Advice from Home Services Legends Pt. 2

Wed, 26 Mar 2025 10:00:00 -0000

🔥 Part 2 is here, and it's a game-changer! Jonathan Bancroft, Kevin Comerford, and Chad Peterman are back with Chris Yano, dropping serious wisdom on how education fuels massive business growth.

They're talking about training vs. real education, why hiring principals (yes, actual school principals!) changed the game, and how building a learning culture turned small businesses into industry giants.

Expect plenty of laughs, aha moments, and straight-to-the-point advice that could transform your business. 🎧💡

Additional Resources:

Learn more about To the Point

Stephen Rhyne on LinkedIn Conveyor Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Education is the key to unlocking massive business growth—Service Champions' university helped grow revenue from $30M to $120M.
Training is task-oriented; education builds problem-solvers and future leaders.
Hiring educators (not just trainers) is a game-changer for building an effective learning culture.
The best learning organizations simplify their training so it's repeatable and effective.
Start small—begin with basic maintenance tech training and build from there.

CSTG 205: The Future of Hiring in Trades | Smart Recruiting & Training Strategies | Stephen Rhyne

Tue, 25 Mar 2025 10:00:00 -0000

Hiring and retaining top talent in the trades has never been more challenging. With increasing competition for skilled workers, outdated recruiting methods, and high employee turnover, home service business owners and leaders are searching for smarter ways to build and sustain a high-performing team.

In this episode of Can't Stop The Growth, Chad Peterman sits down with Stephen Rhyne, founder of Conveyor, to uncover game-changing hiring and training strategies for the home service industry. They dive deep into why traditional recruiting is failing, how automation can streamline onboarding, and why retention starts the moment a new hire says "yes."

If you're struggling with hiring, training, or keeping top talent in your home service business, this episode is packed with actionable insights to help you scale smarter and build a winning team.

Additional Resources:

Key Takeaways:

✅ The biggest hiring mistakes home service companies make—and how to fix them

✅ Why onboarding is the #1 factor in retention (and how to improve yours)

✅ How to build a recruiting engine that consistently attracts top HVAC, plumbing, and electrical talent

✅ Automation hacks that free up time while making new hires feel valued

✅ How to sell your company's opportunity so the best candidates choose YOU over the competition

✅ The power of social recruiting and getting referrals from current employees

✅ How mid-level managers can become supercharged coaches for long-term team success

To the Point: Sage Business Advice from Home Services Legends Pt. 1

Wed, 19 Mar 2025 10:00:00 -0000

Today's episode of "To The Point" is a big one, and it's just part 1!💥

Chris Yano brings together some of the biggest names in home services—Kevin Comerford (Service Champions), Jonathan Bancroft (Wrench Group, formerly Morris-Jenkins), and co-host Chad Peterman—for a conversation packed with real talk, industry wisdom, and a whole lot of energy.

What's on the table? Winning cultures, leadership transitions, and how to stand out in a crowded market. These guys have built and led powerhouse businesses, and they're not holding anything back.

If you're ready to level up your business (or just want to feel like you're in the room with some industry legends), hit play now! 🎧🔥

Don't miss next week's episode! 🚀

Additional Resources:

Learn more about To the Point

Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Culture is everything. The only real competitive advantage in home services is the culture you build. Guarantees, pricing, and promotions can be copied—culture cannot.
Leadership transitions require long-term vision. Both Kevin and Jonathan emphasized the importance of developing future leaders internally, ensuring they understand the DNA of the company.
Success requires doing what others won't. Expanding service hours, investing in leadership development, and building a strong internal brand all set businesses apart.
Culture must be defined and reinforced. Whether it's a documented common service language or a consistent leadership presence, great cultures don't happen by accident.

CSTG 204: The Law of Connection with Chad Peterman

Tue, 18 Mar 2025 10:00:00 -0000

Leadership isn't about control—it's about connection. If you want to build a high-performing team, you need to start by earning trust and influence before giving orders.

In this episode, Chad Peterman explains why leaders who focus on connection create stronger, more engaged teams—and how you can do the same. Many leaders believe authority alone is enough, but real influence comes from how you show up daily.

Chad explains:

🔹 Why energy and attitude determine your level of influence

🔹 How to build trust and emotional connection with your team

🔹 The #1 reason people don't speak up—and what to do about it

🔹 How to tailor leadership to different personalities for maximum impact

Being a great leader isn't about having all the answers—it's about creating an environment where people feel heard, valued, and motivated to succeed.

Additional Resources:

Key Takeaways:

People follow trust, not titles – Influence isn't automatic. If you want your team to listen, they first need to know you care.
Leadership is adaptability, not authority – Every team member has different needs. The best leaders adjust their style to help people succeed on their terms.
Silence is a red flag – If your team isn't speaking up, it's not because they have no questions—it's because they don't feel safe enough to ask.

How to Lead, Scale & Succeed in the Trades with Ted Puzio

Thu, 13 Mar 2025 10:00:00 -0000

Ted Puzio, owner of Southern Trust Home Services, shares his incredible journey from starting with nothing to building a thriving, multi-million dollar home services business. In this candid conversation with Katie Donovan of Camp Digital, Ted reveals the hard lessons, leadership strategies, and key decisions that led to his success in the trades industry.

🔥 This episode is part of Around the CAMPfire—an exclusive series of the Can't Stop the Growth podcast in collaboration with Camp Digital. This series dives deep into the real stories, strategies, and lessons from top home service leaders, giving you insider knowledge to help grow your business.

🚀 Whether you're a plumber, electrician, HVAC pro, or home service business owner, this video is packed with real-world business insights and growth strategies you can apply today!

💡 Want more expert interviews and business tips? Make sure you subscribe for more insights on home service business growth, leadership, and marketing!

Additional Resources:

Connect with Ted Puzio on LinkedIn

Southern Trust Home Services

Learn more about Camp Digital

Key Takeaways:

✅ How Ted turned financial struggles into a powerful business model

✅ The leadership philosophy that keeps his employees loyal and motivated

✅ Why business coaches played a key role in scaling his company

✅ The biggest mistakes to avoid when growing a home service business

✅ The mindset shift that took him from survival mode to thriving

CSTG 203: The Law of Intuition with Andrew Hasty

Tue, 11 Mar 2025 10:00:00 -0000

Leadership isn't black and white—it's all about managing the gray!

In this episode, Andrew Hasty — the COO at Peterman Brothers — breaks down Mexwell's Law of Intuition—one of the toughest (but most powerful) leadership skills to master.

From Steve Jobs' gut-driven decisions at Apple 🍏 to real-world leadership lessons, Andrew shares why great leaders don't just follow protocols—they read the room, trust their instincts, and make bold moves.

Whether you're a manager striving to inspire or a leader working to make vision actionable, this episode is packed with takeaways on leading with clarity and confidence.🎯

Additional Resources:

Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

Leadership isn't about rigid rules; it's about managing the gray areas. Great leaders don't just follow protocols—they know when to trust their intuition.
Intuition is a skill, not just an instinct. It can be honed through experience, self-awareness, and pattern recognition.
Balancing logic, values, and emotions leads to better decisions. Leaders must blend gut instinct with data to make sound choices.
Managers rely on systems; leaders rely on vision. The best leaders find a balance between execution and inspiration.

CSTG 202: The Law of Magnetism with Chad Peterman

Tue, 04 Mar 2025 10:00:00 -0000

Hiring and keeping top talent in the trades is tougher than ever. But what if the secret to attracting the right people wasn't just about job postings or paychecks—but about your leadership style?

In this episode, Chad breaks down the Law of Magnetism and why the best leaders attract talent instead of cloning themselves. Many home service business owners believe hiring people just like them is the key to success, but that approach limits growth and potential.

Chad explains:

🔹 Why top-performing HVAC, plumbing, and electrical businesses build diverse, high-performing teams

🔹 How leadership style shapes hiring and retention in the trades

🔹 The real secret to attracting and developing top talent for long-term success

Building a strong, motivated team starts with becoming the leader they need.

🔥 Want to grow a high-performing team? Hit play now!

Additional Resources:

Key Takeaways:

1️⃣ Who You Are is Who You Attract – If you want hardworking, high-performing employees, you must first model those qualities as a leader. Your leadership sets the standard for your team's success.

2️⃣ Great Teams Aren't Found—They're Built – The best HVAC, plumbing, and electrical businesses don't just hire great people; they develop them. Leadership is about coaching, not just managing.

3️⃣ Retention Starts with Leadership – High turnover in the trades is common, but top companies retain employees by creating a culture that makes people want to stay. Employees don't leave jobs—they leave bad leadership.

CSTG 201: Storytelling: The Secret Sauce of Great Cultures with Marshall Lockton

Tue, 25 Feb 2025 10:00:00 -0000

Culture isn't just a buzzword—it's the heartbeat of a thriving company! 💙

In this episode, Chad chats with Marshall Lockton — Chair & Partner of Knight Agency — about what it really means to be a people-first business. Spoiler alert: It's not just putting it on the wall and calling it a day!

From storytelling and leadership empowerment to keeping culture alive as you scale, this convo is packed with insights (and a few laughs).

🎧 Tune in now and start building a workplace where people actually want to work!

Additional Resources:

Connect with Marshall on LinkedIn

Listen to Marshall's Podcast - The Third Layer

Learn more about Knight Agency

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

People-first leadership requires action, not just words. Employees need to feel valued and empowered daily.
Culture starts at the top but must be reinforced at every level. Managers play a crucial role in carrying the message forward.
Storytelling makes company values personal and meaningful, creating stronger employee connections.
Recognition fuels engagement. Celebrating wins, big and small, reinforces the right behaviors.

To the Point: The $115M Texas Plumbing & HVAC OG Speaks | Alan O'Neill

Wed, 19 Feb 2025 10:00:00 -0000

What happens when a Dublin plumber turns his trade into a $115M powerhouse?

Alan O'Neill is here to share how he built Abacus, navigated private equity, and shaped the future of the trades. From smart tech to training tomorrow's workforce, this episode is packed with stories, laughs, and insights to elevate your business.

Don't miss this inspiring journey!

Additional Resources:

Learn more about To the Point

Connect with Projjal on LinkedIn

Key Takeaways:

The Private Equity Surge: Private equity's interest in trades has skyrocketed, creating opportunities for generational wealth and growth.
Importance of Training: Structured training and leadership development are essential to sustain industry growth and workforce competency.
Emerging Technologies: Tools like AI and smart devices are redefining customer interaction and operational efficiency.
Adaptability: Bringing leaders from outside the industry can challenge norms and drive innovative thinking.
Workforce Development: The future of the trades depends on investing in people and fostering a strong pipeline of skilled workers.

CSTG 200: Motivation, Feedback, and AI Magic with Projjal Ghatak

Tue, 18 Feb 2025 10:00:00 -0000

What if you never had to write another performance review?

In this episode, Chad chats with Projjal Ghatak — CEO and Co-Founder of OnLoop — about building stronger teams, motivating employees, and letting AI handle the boring stuff. 🚀

From boosting team energy to eliminating bias in performance reviews, this conversation is packed with insights to help leaders unlock their team's full potential.

🎧 Don't miss it—your team will thank you!

Additional Resources:

Learn more about OnLoop

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Energy is Foundational: Motivated employees with clarity on their goals are more likely to succeed.
Feedback Redefined: Organizations must balance improvement feedback with specific, strength-based praise.
AI as a Manager's Ally: Leveraging AI for performance reviews enables managers to focus on team development.
Culture-Mission Alignment: Strong cultures align with organizational missions and foster better outcomes.
Measure Wha

CSTG 199: Coaching Beyond the Court with Jason Reed

Tue, 11 Feb 2025 10:00:00 -0000

Ready to coach your team to greatness? 🏐✨

In this episode, Chad chats with Jason Reed, former collegiate volleyball coach turned leadership guru. Jason shares how authenticity, trust, and falling in love with the process can take your leadership game to the next level—whether you're on the court or in the boardroom.

Tune in for stories, strategies, and a whole lot of inspiration! 🎙️

Additional Resources:

Connect with Jason on LinkedIn

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Authenticity over Perfection: Leaders should focus on being genuine rather than trying to appear flawless. Authenticity fosters trust and connection.
The Power of the Process: Winning or losing is secondary to learning and improving through consistent effort.
Building Trust: Consistency and vulnerability are foundational for creating a culture of trust.
Recruiting and Team Building: Focus on finding people who align with the team's values and vision rather than just talent.

CSTG 198: The Law of Addition with Chad Peterman

Tue, 04 Feb 2025 10:00:00 -0000

Leadership isn't about having all the answers—it's about serving others!

In this episode, Chad dives into the Law of Addition, sharing stories practical tips to help you build trust, show care, and lead with heart.

Tune in to discover why the best leaders focus on adding value and how small acts of service can create a BIG ripple effect.

Ready to rethink leadership? Hit play now!

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Leadership is Service: The essence of leadership lies in serving others and adding value to their lives.
Influence Through Care: True leadership influence comes from showing genuine care for others, building trust, and fostering growth.
Value Beyond Answers: Leaders don't need all the answers; they need to empower their teams to solve problems collaboratively.
Ripple Effect of Leadership: The impact of leadership often extends far beyond the workplace, influencing personal and generational behaviors.

Introducing To the Point: Why You Don't Need More Website Traffic to Grow Your Trades Business

Wed, 29 Jan 2025 10:00:00 -0000

Think you need more leads to grow your trades business? Think again!

Today, Chad is introducing To the Point, that he co-hosts with his friend, Chris Yano. Together, they are uncovering why better conversions—not more traffic—are the key to growth. From mapping the customer journey to improving follow-ups and adding personality to your brand, they share fun and actionable strategies to make the most of your existing efforts.

Don't miss it!

Additional Resources:

Learn more about To the Point

Connect with Tyson on LinkedIn

Key Takeaways:

Conversion beats traffic: Focus on optimizing your current processes before spending more on marketing.
Customer journey matters: Map out where potential customers drop off and fix the bottlenecks.
Empower your team: Educate CSRs about the value of leads and how to adapt to customer personalities.
Follow-ups are gold: Text follow-ups can recover missed leads better than calls.
Promotions work: Same-day service guarantees and financing options help close deals.

CSTG 197: The AI Edge in the Call Center with Tyson Chen

Tue, 28 Jan 2025 10:00:00 -0000

📲What if your call center was a goldmine waiting to be unlocked? 🔓

Chad teams up with Tyson Chen, founder of Avoca, to reveal how AI is revolutionizing the trades industry. From instantly answering calls to real-time CSR coaching, Tyson shares simple strategies to boost booking rates, streamline operations, and delight customers.

It's not just about technology—it's about making every ring count. Tune in for an insightful chat that might just transform your business! 🎧

Additional Resources:

Discover more about Avoca

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Call centers are pivotal: Optimizing the call center can unlock significant revenue opportunities for home service businesses.
AI tools enhance, not replace: Avoca's Responder and Coach tools streamline operations and empower CSRs with real-time feedback.
Customer patience is limited: Answering calls on the first ring significantly improves booking rates and customer satisfaction.
Actionable data drives results: Insights like why calls aren't booked can inform business decisions and improve processes.

CSTG 196: The Power of Conscious Leadership with Amy Woodall

Tue, 21 Jan 2025 10:00:00 -0000

Kickstart your 2025 with this empowering conversation between Chad and Amy Woodall, founder of The Conscious Habit! 🚀

Amy unpacks how mastering self-leadership can transform your life and work. From tackling tough conversations with ease to building habits that actually stick, this episode is your guide to leading yourself and others with purpose.

Tune in for actionable insights and a few laughs along the way!

Additional Resources:

Connect with Amy on LinkedIn

Learn more about Conscious Habit

Check out The Conscious Habit podcast

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Self-leadership is essential: You can't effectively lead others without mastering the ability to lead yourself.
The inside-out approach: Many organizational problems stem from internal beliefs and patterns rather than external circumstances.
Meet people where they are: Not everyone's growth journey looks the same—understanding individual motivations is critical.
Habits start with awareness: Recognize the subconscious beliefs driving your behaviors to create lasting change.

CSTG 195: Growth Factor: Are you going to take ownership of your dreams?

Tue, 14 Jan 2025 10:00:00 -0000

Dream big, embrace the suck, and own your story!

In this Growth Factor, Chad is unpacking how achievers turn obstacles into opportunities and create their dream paths—even when it's tough.

Get ready for a mindset shift that'll inspire you to take ownership of your journey and crush excuses.

Additional Resources:

Listen to the original episode - Be a Dreamer

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Obstacles are a mindset: Learn to reframe challenges as opportunities for growth.
Gratitude transforms perspective: Reflecting on what you're thankful for can change how you approach tough moments.
Ownership is non-negotiable: Take control of your journey—don't let excuses or circumstances dictate your path.
Growth is uncomfortable but necessary: Be ready to do the hard, uncomfortable work required to reach your goals.

CSTG 194: The Law of Navigation with Chad Peterman

Tue, 07 Jan 2025 10:00:00 -0000

🎉 New Year, New Leadership Goals! 🎉

We're kicking off 2025 with The Law of Navigation! Chad is talking about charting a course for success. Whether it's reflecting on last year's wins or making small, impactful changes, we're equipping you with the tools to lead with purpose and confidence in the year ahead.

Let's make 2025 a year of growth, impact, and intentional leadership! 🚀

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Reflect to Navigate: Taking time to evaluate past performance is critical to charting an effective path forward.
The Power of Small Changes: Leadership growth often stems from consistent, small actions that build trust and momentum.
Balancing Facts and Faith: Leaders need to confront current realities while maintaining faith in their vision.
Leadership as Influence: Great leadership starts with setting a cultural tone that inspires and empowers teams to succeed.

CSTG 193: The Law of Process with Chad Peterman

Tue, 31 Dec 2024 10:00:00 -0000

Leadership isn't a one-and-done achievement—it's like a fitness journey!

Chad is back to unpack another law from John C. Maxwell: Law of Process. He's exploring how just 10 minutes a day can transform your leadership journey. With practical tips and relatable stories, you'll learn how small, consistent actions lead to lasting impact.

Ready to fall in love with the process? Tune in now! 💡

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Leadership develops daily, not in a day. Consistency in small actions leads to long-term growth.
The process is ongoing. There's no "end" to leadership development; it's about constant learning and evolving.
Commit to daily habits. Even 10 minutes a day—reading, journaling, or reflecting—can significantly impact your leadership.
Influence is the heart of leadership. Empowering others to solve problems and take ownership builds stronger teams.
The process compounds. Over time, small daily efforts lead to measurable results in personal and professional growth.

CSTG 192: The Law of Influence with Chad Peterman

Tue, 24 Dec 2024 10:00:00 -0000

Leadership isn't about fancy titles—it's about influence!

In this episode, Chad is diving into the second leadership law from John Maxwell, "Law of Influence." He is exploring how showing genuine care, living with integrity, and believing in your people can transform your leadership style. Packed with relatable stories and actionable tips, this episode will help you inspire your team, connect on a deeper level, and lead without limits.

Tune in and discover how caring a little more can take your leadership a lot further!

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Influence Begins with Integrity: Always follow through on commitments, no matter how small, to establish trust and reliability.
Demonstrate Genuine Care: Influence grows when people feel valued and understood. Show interest in their lives, both professional and personal.
Inspire by Showing Up Inspired: Your energy sets the tone for your team. Arrive with enthusiasm and a commitment to support others' success.
Believe in People: Even the most challenging team members have potential. Help them uncover their goals and work toward achieving them.
Influence is Leadership Without a Title: Leadership is about showing care and support, not about holding a specific role or title.

CSTG 191: The Law of the Lid with Chad Peterman

Tue, 17 Dec 2024 10:00:00 -0000

🎙️ In this episode, Chad dives into John Maxwell's "Law of the Lid" and why leadership is all about raising your effectiveness.

From one-on-ones to simple acts of care, discover how small, consistent actions can transform your team and your impact. Leadership isn't about control—it's about connection.

Tune in for practical tips and inspiring insights to level up your leadership game!

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Leadership effectiveness is the cap on team success; raising your lid raises theirs.
Consistency in caring—like one-on-ones or a simple check-in—builds trust and drives engagement.
Leadership isn't about control; it's about empowering others to own outcomes.
Developing leadership skills starts with self-investment and preparation.

Empowering the Next Generation in Trades with Kate Cinnamo

Thu, 12 Dec 2024 10:00:00 -0000

In today's Around the Campfire, Megan is joined by Kate Cinnamo, Executive Director of Explore the Trades!

They dive into how Kate and her small-but-mighty team are flipping the script on the trades industry—starting with kids as young as kindergarten. From plumbing to HVAC to electrical work, hear how they're breaking stigmas, partnering with schools, and empowering the next generation with careers that really make life work.

This is the pep talk the trades world needs!

Additional Resources:

Connect with Kate on LinkedIn

Learn more about Explore the Trades

Discover the Skills Lab Program

Follow Explore the Trades on social: @explorethetrades

Connect with Megan Bedford

Learn More About CAMP Digital

Connect with our Sponsor, GoodLeap

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Start Early to Spark Interest: Introducing trades early helps kids see them as exciting career options.
Powerful Partnerships: Programs like Ride and Decide connect schools and businesses to spark interest in trades.
Essential Resources: Explore the Trades provides tools like apprenticeship maps, classroom kits, and grants to support education.
Breaking Stigmas: Highlighting success stories and career benefits inspires more students to consider the trades.

CSTG 190: The One-on-One Revolution with Andrew Hasty

Tue, 10 Dec 2024 10:00:00 -0000

Peterman Brothers's COO, Andrew Hasty, is taking over Can't Stop the Growth today, and he's flipping the script on what it means to lead! In a recent leadership training, Andrew challenges traditional views of leadership, emphasizing the importance of moving from philosophy to action.

Learn why consistent one-on-ones are the cornerstone of effective leadership and how fostering accountability, support, and growth among team members can lead to lasting change.

Whether you're a seasoned leader or an emerging one, this episode is packed with actionable insights to elevate your leadership journey.

Additional Resources:

Key Takeaways:

The Power of One-on-Ones: Regular meetings with team members build trust, enhance performance, and address challenges early.
Transformational Leadership: Shift from managing tasks to coaching people—empower your team to solve problems rather than solving them yourself.
Accountability Matters: A leader's ability to inspire growth comes down to their willingness to take responsibility for team shortcomings.
Celebrate Wins: Recognize and celebrate team successes to foster motivation and esteem.

CSTG 189: The Power of Purpose-Driven Leadership with Jeff Blade

Tue, 03 Dec 2024 10:00:00 -0000

In this episode, Chad chats with Jeff Blade, an accomplished executive leader with a wealth of experience as CFO of public companies, a CEO in private equity, and a transformative business advisor.

From his early days at PwC to leading an IPO at Vera Bradley Designs and guiding teams across industries, Jeff shares his philosophy on servant leadership, the importance of purpose-driven organizations, and lessons in adaptability and humility.

Tune in to discover how a focus on people-first leadership and a willingness to continuously learn can lead to extraordinary results in any business environment.

Additional Resources:

Connect with Jeff on LinkedIn

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Leadership is about serving others and creating an environment where people can thrive.
The best leaders evolve by observing, experimenting, and learning from others.
Building purpose-driven organizations fosters engagement and exceptional performance.
Leadership requires humility, perseverance, and an openness to feedback.

CSTG 188: From Kudos to KPIs with Wyatt Smith

Tue, 26 Nov 2024 10:00:00 -0000

How do you build a winning culture in the skilled trades?

Chad sits down with Wyatt Smith, founder of Upsmith, to explore how gamification, recognition, and smart incentives can boost productivity and team morale. From real-world success stories to tips for celebrating behaviors that drive results, this episode is packed with ideas to take your team to the next level.

Additional Resources:

Connect with Wyatt on LinkedIn

Learn more about UpSmith

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Recognition Drives Results: Consistently affirming employees' contributions fosters engagement and performance.
Focus on Inputs, Not Just Outputs: Shifting conversations to the behaviors driving results—rather than just outcomes—leads to meaningful progress.
Tailored Contests Matter: Segmenting competitions (e.g., for rookies versus veterans) ensures fair opportunities and higher motivation across all team members.

CSTG 187: Leading with Purpose: Building Accountability and Inspiring Growth with Chad Peterman

Tue, 19 Nov 2024 10:00:00 -0000

In this episode, Chad explores the key ingredient to great leadership: ownership. He breaks down how taking true responsibility—not pointing fingers—empowers leaders to inspire their teams and drive real results.

With five practical steps, you can learn how to set clear goals, create accountability, and motivate your team like never before.

If you're ready to elevate your leadership game and make a lasting impact, this episode is for you!

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Ownership over Blame: Ownership starts when leaders focus on what they can control instead of attributing missed targets to others.
One-on-One Connections: Individual meetings with team members allow leaders to understand personal challenges and provide targeted support.
Motivation through Investment: Showing employees that their leaders are committed to their financial and personal success increases motivation and accountability.

Creating a Winning Plan: Budgeting, Branding, and Retention Strategies with Margot Shaffer & Jeff Wright

Thu, 14 Nov 2024 09:00:00 -0000

In this episode of Around the Campfire, Megan sits down with Jeff Wright and Margot Schaffer from Nexstar to talk smart budgeting and brand strategy for home service businesses heading into 2025. They share why a budget should be more than numbers—it should tell your company's story. Discover practical tips for maximizing customer retention, aligning marketing and operations, and leveraging existing customers to grow without overspending.

Planning your 2025 budget? Don't miss this insightful conversation!

Additional Resources:

Discover Nexstar Network

Connect with Megan Bedford

Learn More About CAMP Digital

Connect with our Sponsor, GoodLeap

Connect with Matt on LinkedIn

Things to listen for:

The Power of Brand Awareness – Discover why brand recognition is crucial for customer retention and how it can guide your marketing spend.
Customer Retention Tactics – Get insights on retention strategies that reduce acquisition costs and drive profitability.
Aligning Marketing and Operations – Find out how breaking down silos between departments ensures a seamless customer experience.
Multi-Trade and Cross-Selling Opportunities – Hear tips on leveraging multi-trade services to maximize revenue from existing customers.

CSTG 186: Scaling Culture and Connection in Remote Teams with Matt Tait

Tue, 12 Nov 2024 09:00:00 -0000

In this episode of Can't Stop the Growth, Chad Peterman dives deep into the challenges (and wins!) of leading remote teams with Matt Tait, CEO of Decimal. With 85 employees across five countries, Matt's mastered intentional leadership, accountability, and culture—even when teams are miles apart.

They unpack how to:

Reinforce values daily so they're lived, not just listed.
Balance empathy and accountability for a culture that's both people-centered and high-performing.
Create clear, transparent communication that doesn't leave room for guesswork.

If you're leading a remote or decentralized team, this episode offers actionable insights to keep your people connected, accountable, and aligned—no matter where they are.

Additional Resources:

Discover Decimal

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Intentional Culture Building in Remote Teams: Leading remote teams requires intentionality—reinforce values consistently so they become ingrained behaviors. As Matt puts it, he acts as the "Chief Repeating Officer" to keep Decimal's values front and center for his widely dispersed team.
Balance Empathy with Accountability: A people-first culture doesn't mean compromising on accountability. Matt and Chad discuss how holding individuals accountable can actually reinforce the team's morale by keeping everyone aligned and focused on common goals.
Address Conflict Directly for Stronger Teams: Conflict avoidance can erode trust and productivity. Effective leaders lean into uncomfortable conversations and model healthy conflict resolution, strengthening team cohesion and organizational health.

CSTG 185: Navigating HVAC Industry Shifts and Tech Trends with Alec Stevanovski

Tue, 05 Nov 2024 09:00:00 -0000

In this episode, Chad sits down with Alec Stefanovski, Editor of Homepros, to discuss key shifts in the home services industry. From navigating HVAC regulations to the latest in tech and AI, Alec shares insights on private equity's influence and strategies for staying adaptable. Perfect for leaders looking to stay informed on trends and smart growth in a rapidly evolving industry.

Additional Resources:

Connect with Alec on LinkedIn

Subscribe to the Homepros Newsletter

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways

Adaptation and Technology: The HVAC and home services sectors are ripe for innovation, especially around tech and AI for improving operations, yet careful selection and management of these tools are crucial.
Tech Integration Over Adoption: New tech tools like AI for call centers can enhance efficiency, but successful integration depends on using them purposefully and ensuring real ROI.
Economic Uncertainty's Impact: Despite economic ups and downs, essential services like HVAC retain demand resilience, making them a solid investment and career choice.

The Entrepreneurial Roller Coaster Part 2 with Landon Brewer

Thu, 24 Oct 2024 09:00:00 -0000

Join Josh and Andy for part two of an insightful conversation with Landon Brewer, diving deep into the entrepreneurial journey, specifically focusing on scaling businesses in the home services industry. Landon shares hard-earned lessons about leadership, overcoming imposter syndrome, and navigating the complex transition from startup to a thriving enterprise. In case you missed it, listen to part one here. Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology.

Addtional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Imposter Syndrome: Even at the peak of success, many leaders feel unsure of their worthiness, especially when others look to them for leadership.
Scaling Requires Specialized Skills: The skills needed to grow a company from zero to $50 million are not the same ones required to scale to $300 million or beyond.
Adaptability: Entrepreneurs must be willing to pivot, evolve, and recognize when it's time to hand over responsibilities to more specialized leaders.

Re-release Building the Next Generation of Leaders with Ron Kitchens

Tue, 22 Oct 2024 09:00:00 -0000

In this popular re-release, Ron Kitchens joins Chad to discuss the transformative power of recognition and mentorship. He shares how acknowledging team contributions in meaningful ways can uplift the entire organization. Tune in for an insightful conversation on workplace communication, mentorship, and the impact of recognizing others' contributions.

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Connect with Ron on LinkedIn Wichita Falls Chamber Learn more about Uniquely You

Key Takeaways

Mentorship Matters: Having a mentor can change lives by opening up resources and giving the confidence to succeed.
Communication as Culture: Great companies aren't just about profit; they build their success on a foundation of culture and caring, recognizing that validating and engaging employees is central to thriving, especially during tough times.
Purposeful Leadership: It takes clear purpose, vulnerability, and balance between personal self-care and commitment to organizational goals.

CSTG 184: From HVAC to Empire: A Blueprint for Lasting Growth with Lee Downing

Tue, 15 Oct 2024 09:00:00 -0000

What's the secret to scaling multiple home service businesses across four states? Hint: It's not just about the bottom line.

Chad chats with Lee Downing, who grew from running a single HVAC business to owning 12 home service franchises. Lee reveals his secret: it's all about putting people first. He breaks down how focusing on culture, not just profits, helped him scale quickly while building a lasting business.

If you're ready to rethink how you lead and grow, this episode is a must-listen.

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways

Franchise Success: Lee's journey from a single HVAC franchise to owning 12 franchises, focusing on cross-trade expansion.
Culture as a Core Value: Building a successful business starts with a strong, people-centered culture. Invest in your people and hold them accountable.
Leadership & Accountability: Leadership isn't just about giving directions—it's about servant leadership and providing support for your team to succeed.

Supercharge Your Business: Speed to Lead, Multi-Touch Follow-Up, and Automation with Chiirp

Thu, 10 Oct 2024 09:00:00 -0000

Are your leads slipping through the cracks?

In this episode Around the CAMPfire, Megan Bedford chats with Ryan Fenn, CEO of Chiirp, an automation platform that's helping home service businesses stay on top of their leads.

Ryan shares how his own entrepreneurial journey led him to discover the power of follow-up automation—especially when it comes to texting.

They dive into why being quick to respond (Speed to Lead, anyone?) and using multiple touchpoints can make all the difference in customer engagement.

If you're a home services pro and curious about smart ways to boost leads, this conversation offers simple, actionable ideas to try today.

Additional Resources: Chad on LinkedIn Ryan Fenn on LinkedIn Visit Chiirp Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital

Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Speed to Lead is Critical – Responding to customer inquiries within one minute can significantly improve conversion rates.
Multi-Touch Strategy for Maximum Engagement – Use text, email, and voicemail to reach customers at different stages of their journey and re-engage lost leads.
Automation for Efficiency – Chirp automates follow-ups so your team can focus on high-value tasks.

Re-release Leadership Lessons from Dad with Chad Peterman

Tue, 08 Oct 2024 09:00:00 -0000

This re-release is not only one of our most popular episodes, but also one of Chad's favorites. Join Chad as he shares timeless principles he learned from his dad—lessons rooted in integrity, empowerment, and, yes, even the kind of compassion you wouldn't expect from a guy who runs a tight ship. From the grit of waking up early to the art of leading with humility, Chad breaks down what it means to lead by example and believe in the people around you.

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Integrity is foundational: "Do what you say and lead by example." It's more than just words; it's about action.
Compassion in leadership: Leadership is not only about guiding but also showing genuine care for the people you lead.
Empowerment and trust: Giving people room to explore, make mistakes, and grow is critical to building a strong, motivated team.

The Entrepreneurial Roller Coaster Part 1 with Landon Brewer

Thu, 03 Oct 2024 09:00:00 -0000

In this special two part episode, hosts Andy Fusellier and Josh Teekell sit down with entrepreneur extraordinaire Landon Brewer. He's the kind of guy who's not just surviving the roller coaster of running a business—he's thriving on it. We're talking about turning risk into reward, surrounding yourself with the right people, and evolving your home services business like it's a living, breathing thing. Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology.

Addtional Resources:

Key Takeaways:

Entrepreneurship is about risk, but control matters – Whether working for a company or starting your own, being able to control your own fate is key to long-term success.
Stages of business growth – From survival to thriving, successful businesses continually adapt, learn, and evolve.
Leadership and vision are critical – Strong leadership combined with an openness to new ideas can push a business to scale.
Understanding customer psychology – Whether in contracting or tech, knowing your customer's needs and behavior is essential for success.

Re-release Learning to Love Discomfort with Chad Peterman

Tue, 01 Oct 2024 09:00:00 -0000

In this episode, Chad talks about something we all secretly (or not-so-secretly) try to avoid: discomfort. But here's the twist—he's all about embracing it. Why? Because discomfort is the key to growth.

Chad shares a powerful story from a Future Leader Series meeting, exploring how our choices—big and small—can either push us toward our goals or leave us stuck where we are.

And yes, this is all about learning to love the uncomfortable stuff.

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways

Embrace Discomfort: Growth often requires getting comfortable with discomfort—it's a natural part of progress.
Focus on Small, Daily Choices: Breaking big goals into small, manageable actions helps overcome overwhelm and stay focused.
Develop the Right Mindset: Believe in yourself and your goal, and recognize that discomfort is a stepping stone to achievement.
Higher Purpose: Tie your goals to a higher purpose to stay motivated during tough times.

Re-release Impact Leadership with Chad Peterman

Tue, 24 Sep 2024 09:00:00 -0000

Imagine a company culture where everyone supports each other to be their best.

This re-released episode is one of Chad's favorites because it became the inspiration for this podcast's name.

Impact leadership - leading with purpose to serve others - is at the heart of Chad's leadership style.

He emphasizes how leadership is not defined by titles but by the ability to elevate those around you. This episode offers a fresh take on how intentional leadership can drive both personal and organizational success.

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Key Takeaways:

Impact Leadership: True leadership is about serving others and making a difference, not about titles or positions.
Intentionality: Be intentional in your actions and goals. Intentional efforts lead to personal growth and the collective success of the team.
Collaboration and Support: A great company is built on collaboration, where everyone supports each other and shares their knowledge and experiences.

CSTG 183: How to Create a Workplace People Love with Kristi Skutvick

Mon, 16 Sep 2024 09:00:00 -0000

What if the secret to stopping "quiet quitting" is simpler than you think?

Chad sits down with Kristi Skutvik—Chief Vibe Officer at Work Vibes, Founder of Skutvik Consulting, and all-around expert on creating workplaces where people want to be.

Kristi's not just about "culture" in the typical sense; she's redefining it with one word: vibes.

Kristi shares practical tips on fostering real engagement (and avoiding the dreaded "quiet quitting"), the role of accountability in a healthy culture, and why leading with genuine human connection is the key to long-term success.

Listen in for no-fluff, actionable advice on building a company vibe that keeps your people connected and motivated—this one's for you.

Additional Resources: Kristi Skutvik on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Why Direct Mail is Far From Dead with David Carroll

Thu, 12 Sep 2024 09:00:00 -0000

Traditional marketing is still relevant and more powerful than ever.

In this episode, Megan Bedford talks with David Carroll, CEO of DOPE Marketing, to explore the innovative ways direct mail and data-driven strategies can grow home service businesses.

David breaks down the evolution of direct mail marketing, the importance of using customer data to tailor campaigns, and how to leverage automation for hyper-targeted results.

Whether you're looking to increase your marketing efficiency or are curious about how traditional marketing can thrive in a digital world, this episode is packed with actionable insights.

Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital

Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Guest Links:

dopemarketing.com

David Carroll on LinkedIn

Books David mentions:

No BS Guide to Marketing to the Affluent by Dan Kennedy on Amazon

Giftology by John Ruhlin on Amazon

CSTG 182 From Military to Industry Leadership with Mike Branson

Tue, 10 Sep 2024 09:00:00 -0000

Chad talks with Mike Branson, President of Global Air at Rheem Manufacturing about leadership, mentorship, and building successful teams. Mike's journey from the Navy to leading global air conditioning and heating innovations at Rheem showcases a deep understanding of leadership from the ground up. From his perspective, leadership traits like initiative, integrity, and intelligence start early. We also explore how Rheem uses a combination of acquisitions and organic growth to scale while keeping people at the center of every strategy. Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Mike Branson on LinkedIn Rheem Manufacturing Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Re-release: Harnessing AI & Data for Growth with SmartAC

Tue, 03 Sep 2024 09:00:00 -0000

Get ready for an eye-opening dive into the future of HVAC and plumbing with Josh Teekell and Andy Fuselier from SmartAC.com. They're not just adapting to change—they're leading it, using tech and data to reshape customer experiences and drive growth. In this popular re-released episode, they join Chad Peterman to explore the impact of the pandemic, the rise of AI, and staying competitive amid the surge of private equity. Tune in for innovative strategies, growth insights, and a fresh look at where the industry is headed. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Re-release: The Future of Digital Marketing with Camp Digital

Tue, 27 Aug 2024 09:00:00 -0000

In this re-released episode, Chad Peterman is joined by CAMP Digital's CEO, Katie Donovan to unpack the essence of company culture and its impact on growth, dive into digital marketing for the trades, and the importance of marrying it with solid operational practices.

With insights into Local Service Ads and the critical components of a strong brand presence online, this episode is a goldmine for those looking to refine their approach to growth in practical, impactful ways.

Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Katie Donovan Learn More About CAMP Digital

Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 181: From Call Center to Culture: Key Strategies for Home Service Success with Tommy Mello

Tue, 20 Aug 2024 09:00:00 -0000

In this episode, Chad Peterman interviews Tommy Mello, about his experiences in the home service industry.

Together they discuss topics such as call center efficiency, capacity planning, affiliate marketing, and building a strong company culture.

Tommy emphasizes the importance of providing excellent customer service and fighting for every lead. Learn how your call center isn't just a call center but a marketing tool.

They also discuss the process of expanding into new markets and the challenges and strategies involved. Get insight into the current economic climate and the potential impact of interest rates on businesses.

Additional Resources Chad on LinkedIn Tommy Mello on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 180: Adapting to Changing Market Conditions in HVAC with Seth Ure and Steve White

Thu, 15 Aug 2024 09:00:00 -0000

In this episode, Chad Peterman interviews Seth Ure from GoodLeap and Steve White from Peterman Brothers about the key factors that separate successful home services companies from struggling ones, including the importance of leadership, execution, and having a plan. They also emphasize the value of surrounding yourself with smart people and being open to feedback. Get an insider's view of the current market conditions and the future outlook, with a focus on the impact of interest rates and the role of financing in the HVAC industry. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Gail on LinkedIn Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 179: Building Trust and Presenting Options with the Dedicated Field Support Program

Tue, 13 Aug 2024 09:00:00 -0000

This is episode 4 in our mini series on the Dedicated Field Support Program (DFS). Host Chad Peterman sits down with Josiah, a field professional at Peterman Brothers who has gone through the company's innovative DFS training program. Josiah shares his journey from being a maintenance technician with limited customer interaction to becoming a confident and effective communicator in the HVAC industry. He discusses how the DFS program helped him fill in the gaps, particularly in presenting options to customers and building trust through genuine conversations. Learn about the importance of letting go of the fear of being a "salesperson" and instead focusing on being a trusted advisor to customers. Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to the full Dedicated Field Support Program series: Episode 176: Transforming Field Training: Inside the Dedicated Field Support Program Episode 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program Episode 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program

Optimizing Paid Search for the Home Services Industry with Logan Bergevin

Thu, 08 Aug 2024 09:00:00 -0000

Megan Bedford interviews Logan Bergevin, the Director of Search at Camp Digital, about paid search and targeting audiences in the home services industry.

Discover the importance of showing up on the search engine results page (SERP) and get tips for optimizing pay-per-click campaigns.

Logan discusses the use of LSAs (Local Services Ads) and PerformanceMAX campaigns for broader audience targeting. He also discusses future trends in digital marketing and the importance of building trust and awareness for local businesses.

Additional Resources: Chad on LinkedIn Connect with Logan Bergevin on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital

Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program

Tue, 06 Aug 2024 09:00:00 -0000

Jeremy didn't need help with training in electrical, so what did he get out of the Dedicated Field Support (DFS) program? In this third episode introducing the DFS program, Chad invites Jeremy, a seasoned electrician with 27 years of experience, to discuss how the DFS program transformed his career. Jeremy shares his journey from nearly quitting his job to finding renewed purpose by adopting the customer-first approach taught in the DFS program. There are foundational elements that level-up customer service: presenting multiple service options, building strong customer relationships, and committing 100% to personal and professional growth. Chad discusses how top-notch service naturally leads to increased revenue and customer trust. Tune in to discover how dedication to these principles can lead to remarkable career fulfillment and organizational success in our industry. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to the full Dedicated Field Support Program series: Episode 176: Transforming Field Training: Inside the Dedicated Field Support Program Episode 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program

CSTG 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program

Tue, 30 Jul 2024 09:00:00 -0000

In this episode, we continue exploring our Dedicated Field Support Program (DFS) which is, frankly, revolutionizing how we serve our customers. If you missed our first episode, you can catch it here.

Host Chad Peterman sits down with Carson, a talented field professional at Peterman Brothers. Carson shares how the DFS program has improved his approach to customer interactions and technical challenges.

He discusses the personal growth he experienced, the invaluable support of DFS coaches, and how the program alleviated the challenges of customer interactions.

From initial fears to the program's transformative impact, Carson's story exemplifies how DFS is a win-win-win for our customers, technicians, and company.

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to Episode 1: Transforming Field Training: Inside the Dedicated Field Support Program

CSTG 176: Transforming Field Training: Inside the Dedicated Field Support Program

Tue, 23 Jul 2024 09:00:00 -0000

This is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer support so they can deliver the best quality service to our customers. From onboarding to daily interactions, and from tailored coaching to intentional competency-building, we'll uncover how DFS not only enhances our team's skills but also strengthens our culture of genuine care and customer service. Whether you're a leader looking to innovate or simply curious about new ways to drive excellence, this episode is packed with insights and practical advice you won't want to miss. Let's get started! Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 175: Building Communities for Success: Mindset and Leadership with Nikki Lewallen Gregory

Tue, 16 Jul 2024 09:00:00 -0000

Learn how mastering your mindset can create a ripple effect of positive influence in your life and business. Today we welcome a special guest, Nikki Lewallen Gregory, CEO of People Forward Network. Nikki shares insights from her career in mental health therapy, sales, and entrepreneurship, focusing on employee engagement and meaningful work. Learn about the significance of an abundance mindset, simplifying business practices, and fostering values-aligned partnerships. Prioritize developing your leadership skills to drive your team and business forward. Additional Resources:Chad on LinkedIn Nikki Lewallen Gregory LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Boosting Revenue: How CSRs Can Transform Contractor Sales with Brigham Dickinson

Thu, 11 Jul 2024 09:00:00 -0000

In this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively in the sales process. Key highlights include transitioning CSRs from merely booking calls to influencing buying decisions, aiming to increase call conversion rates dramatically—from a 42% industry average to a potential 85%.

He emphasizes the transformative impact of the right mindset, the importance of creating a comfortable environment for customers, and the role of advanced tools like Rilla technology in CSR training. The episode delves into investing in CSR training, handling price objections, and the benefits of delegating phone answering to third-party services for small businesses.

Additional Resources:

Brigham Dickinson on LinkedIn Power Selling Pros

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital

Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Re-Release: Unleashing the Power of Data with Mike Zuidema

Tue, 09 Jul 2024 09:00:00 -0000

Join us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven decision-making is crucial for business success. Chad and Mike discuss the challenges of accessing and interpreting data within the home services industry, as well as the importance of having a centralized source of truth. They also highlight the transformative power of data in pricing and understanding key metrics. Tune in to this episode to gain insights on leveraging data to generate revenue and save costs. Additional Resources Chad on LinkedIn Connect with Mike on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Strategies for HVAC Business Growth During Summer with Josh Kelly

Wed, 03 Jul 2024 09:00:00 -0000

Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for entrepreneurs and business leaders.

They delve into the importance of timely preparation, team culture, and maintaining efficiency during peak months. Josh emphasizes the significance of accountability and the value of split-unit growth strategies used by Roto-Rooter, alongside the necessity of documenting business issues and solutions.

Key topics in this episode include the critical role of one-on-one relationships with team leaders, the importance of positivity and system improvements, and the process of habit-building for sustained customer relationships.

Listen for actionable strategies for marketing, hiring, and capacity management tailored to the summer's high demands. Tune in for a deep dive into the operational and strategic facets of thriving in the HVAC industry.

Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology.

Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Josh Kelly on LinkedIn Clover

Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 174: The Power of Mindset and Continuous Training in the HVAC Industry with Joe Crisara

Tue, 02 Jul 2024 09:00:00 -0000

✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical services, Joe brings a wealth of knowledge and actionable insights.

Key topics include the transformative power of mindset in business, the necessity of eliminating ineffective practices, and the importance of prioritizing people over things in in-home service experiences.

Learn about Joe's bestselling book, "Service MVP," which serves as an essential playbook for service managers and customer service personnel. The book covers vital subjects such as client connection, system diagnosis, and project management, and it has already impacted over 5,000 professionals. They also discuss the comprehensive coaching programs offered by Service MVP, which have benefited over 33,000 companies across various industries.

This episode is a treasure trove of advice for anyone looking to grow their business through continuous learning, effective training, and a people-first approach.

Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Joe Crisara on LinkedIn Service MVP Book Service MVP coaching More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 173: Streamlining Field and Home Service Software with David Zhao

Tue, 25 Jun 2024 09:00:00 -0000

David Zhao, Co-Founder of Pika, envisions a better front office experience for contractors. An advocate for single platforms like SurfaceTime for field work and Pika for home use, David sits down with host Chad Peterman to explore the transformative role of technology in the residential services industry. Throughout the conversation, Chad and David highlight the importance of efficient software, the challenges of sales presentations, and the need for proactive engagement with customers. Get an introduction to Pika's innovative features, such as a sales presentation tool for customized in-home visits, end-to-end white glove rebate management, and automated note-taking. Together, they discuss the significance of seamless integration with existing systems like ServiceTitan, the impact of data in sales and customer presentations, and the increasing costs of online leads in the HVAC industry. Tune in to learn more about leveraging technology for growth. Additional Resources

Chad on LinkedIn David Zhao LinkedIn Pika Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 172: Leveraging Consumer Financing for HVAC Business Growth with Eric Howarth and Ken Goodrich

Thu, 20 Jun 2024 09:00:00 -0000

Chad Peterman is joined by industry veterans Eric Howarth, GoodLeap, and Ken Goodrich, Goettl, to discuss the transformative power of consumer financing in HVAC businesses. Eric and Ken delve into the effectiveness of consumer financing and how it can revolutionize sales growth, drawing examples from successful companies like Renewal by Anderson, Essler Group, and Moore Group. The conversation covers a spectrum of financing strategies, including using fixed-rate long-term loans and no interest, no payment options to alleviate customers' "cash separation anxiety." Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Eric Howarth on LinkedIn Ken Goodrich on LinkedIn Peterman Brothers Website Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 171: Keys to Leading in Tough Times with Chad Peterman

Tue, 18 Jun 2024 09:00:00 -0000

Episode Description: How do you overcome fear in a leadership role? From navigating uncertainty to strategic decision-making, Chad Peterman unpacks the essentials of leading in challenging times. Drawing from personal experiences and extensive insights, Chad explores the critical role of attitude, the importance of over-indexing in care, the value in taking a step back to move forward, and how focusing on better rather than more creates meaningful progress. Learn how to respond to crises effectively, transform fear into positive action, and lead with urgency to inspire their teams. Whether you lead a department, a company, or yourself, tune in to discover strategies that equip you to thrive in any adversity. Additional Resources Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Visual Impact: Elevating Your Brand with Video Marketing with Nancy O'Hare Zika

Thu, 13 Jun 2024 09:00:00 -0000

Learn how video can make your home service business competitive.

In this episode of "Can't Stop the Growth," Megan Bedford welcomes Nancy O'Hare-Zika, owner and president of Yellow Dog Creative. Nancy dives into the transformative power of video marketing for home service businesses and reveals effective strategies to enhance brand visibility and customer engagement. She discusses the importance of creating emotional connections through video, shares insights on educational content, and highlights how to leverage different platforms for maximum reach.

With practical advice on using budget-friendly video options and a focus on authenticity, this episode is packed with actionable tips. Don't miss expert insights that can revolutionize your marketing approach—learn how to harness the power of video to grow your home service business successfully.

Additional Resources: Connect with Nancy O'Hare Zika Yellow Dog Creative Connect with Megan Bedford Learn More About CAMP Digital Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website

Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

For more information and to register for CAMP Digital's Webinar on June 25th

CSTG 170: Optimizing Customer Experience with Paul Redman

Tue, 11 Jun 2024 09:00:00 -0000

In this episode of Can't Stop the Growth, Chad Peterman is joined by Paul Redman, founder of Contractor Commerce, to discuss the revolutionizing impact of online sales and filter subscriptions in the HVAC and moving industries. Paul highlights a moving company's instant quote system and the shift in consumer behavior during major purchases. The conversation underscores the importance of speed in leading and providing a seamless online buying journey. Paul and Chad delve into the revenue potential and operational ease of filter subscriptions, sharing real-world examples and strategies for customer retention. Additional Resources:Chad on LinkedIn Peterman Brothers Website Paul on LinkedIn Contractor Commerce Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Re-release: 5 Ways to be Unforgettable with Chad Peterman

Tue, 04 Jun 2024 09:00:00 -0000

In this re-released episode, Chad Peterman dives into the strategies and mindset needed to leave a lasting impression in your workplace. He explores how you can become the most indispensable person in your department by embodying a sense of urgency, continuously improving yourself, and helping others along the way. He will uncover key factors that make individuals unforgettable, the importance of taking action to fix problems, and how personal growth and self-reflection play a crucial role in leadership. So, get ready to unlock your potential and discover the power of being unforgettable. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Re-release: Growth Factor- Building a Growth Plan: Be Willing to Put in the Work

Tue, 28 May 2024 09:00:00 -0000

In this re-released motivational episode, Chad Peterman emphasizes the significance of clarity, action, and ambition in achieving your dreams and goals. He shares personal anecdotes and practical advice to inspire us to take charge of our aspirations. Chad stresses the importance of being clear about what you want, taking daily steps toward your goals, and thinking big. He believes that success becomes more achievable when you're crystal clear about your vision and consistently work towards it. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Re-release: Dreams with Chad Peterman

Tue, 21 May 2024 09:00:00 -0000

In this re-released episode of Can't Stop the Growth, Chad Peterman explores the power of dreams and how they can drive personal and professional growth. He shares his own experience of achieving an extraordinary dream and the lessons he learned along the way. From starting with nothing to winning a state championship, he emphasizes the importance of believing in your dreams, taking action, and living as if they have already come true. Get ready to be inspired and motivated to chase your own dreams.

Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Adapting for Success: Strategies to Thrive, Part 2 with Tommy Mello

Thu, 09 May 2024 09:00:00 -0000

From garage doors to the helm of Home Service Freedom, Tommy Mello has paved an expansive career path, leveraging his expertise in home services across various industries. Now guiding countless entrepreneurs, Tommy shares vital strategies for business resilience and success. In this episode, Tommy discusses the universal applicability of his business formula, how to thrive in economic downturns, and ways to maximize marketing ROI. Joining host Megan Bedford for the Around the CAMPfire series on the Can't Stop the Growth Podcast, Tommy imparts actionable insights designed to empower business owners to scale their operations and secure a competitive edge in the home services sector.

Additional Resources:

Connect with Megan Bedford Learn More About CAMP Digital Register for CAMP Digital's webinar Connect with Tommy Mello Home Service Freedom Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 168: Empowering Technicians with AI with Logan Marshall and Peter Capuciati

Tue, 07 May 2024 09:00:00 -0000

From physicist to the forefront of HVAC innovation, Peter Capuciati has navigated a unique career trajectory, leading to his key role as a pioneering force at Bluon. Alongside him, Logan Marshall brings his in-depth industry experience to the discussion, emphasizing the essential support tools for technicians. Hosted by Chad Peterman, this episode delves into how Bluon is revolutionizing the trades industry by integrating advanced AI to enhance technician efficiency and accuracy. Peter and Logan discuss how AI not only accelerates problem-solving but also fosters a learning environment that bridges the gap between generations of technicians. They explore the profound impact of real-time data on parts availability and the potential for AI to streamline operations, ultimately boosting profitability and customer satisfaction.

Additional Resources: Chad on LinkedIn Peterman Brothers Website Peter on LinkedIn Logan on LinkedIn Bluon Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 167: Embracing Vulnerability with Jamie Miller

Tue, 30 Apr 2024 09:00:00 -0000

Jamie Miller has navigated a complex journey in the evolution of Miller's Services, a family-owned business. This legacy passed down from their grandparents, has transformed from a humble septic business to a diverse home services provider with over 100 employees. In this episode, Jamie discusses the challenges of leadership transition, the critical role of vulnerability in fostering a thriving business environment, and how continuous learning and adaptation have been vital to their success. Together with host Chad Peterman, they explore the importance of developing strong management teams, empowering effective communication, and the unique experiences brought by diverse team members. Additional Resources: Chad on LinkedIn Peterman Brothers Website Jamie on LinkedIn Miller's Services Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 166: Managing Reviews: Grow Your Reputation with Mark Spencer

Tue, 16 Apr 2024 09:00:00 -0000

Mark Spencer, a seasoned expert and the force behind Consumer Fusion, brings a wealth of knowledge on reputation management, particularly in the home services franchising and healthcare industries. In this episode, he and Chad Peterman delve deep into the nuances of managing online reputation and reviews in today's digitized world. Mark uncovers the three-pronged approach to reputation management integral to any modern business: generating reviews as an offensive strategy, removing negative feedback as a defensive tactic, and crafting precise review responses. Additional Resources: Chad on LinkedIn Peterman Brothers Website Mark on LinkedIn Consumer Fusion Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Adapting for Success: Strategies to Thrive, Part 1 with Bill Rossell and Alicia Johnston

Thu, 11 Apr 2024 09:00:00 -0000

Navigating the evolving landscape of home service industries, Bill Rossell and Alicia Johnston bring their combined expertise to the latest episode of "Can't Stop the Growth" CAMP Digital series with host Megan Bedford. With over a quarter-century of industry wisdom, Bill, CEO of LB Capital, delves into the transformation from print Yellow Pages to digital dominance, emphasizing a customer-first approach. As a seasoned coaching manager from Nexstar Network, Alicia advocates for strategic marketing planning up to six months ahead for SEO and quarterly flexibility. Together, they unpack the "four c's" - cash, collections, collaboration, and coaching - that are key to recession-proofing businesses. They spotlight the human touch in customer interactions, whether through digital platforms, print media, or direct mail, and highlight the value of internal and external branding consistency.

Additional Resources:

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Learn More About CAMP Digital Connect with Bill Rossell LB Capital, LLC Connect with Alicia Johnston Nexstar Network Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 165: Reframing Accountability with Chad Peterman

Tue, 09 Apr 2024 09:00:00 -0000

In this episode of Can't Stop the Growth, host Chad Peterman discusses the power of accountability in personal and professional growth. Chad delves into the importance of creating possibilities beyond what we think is possible and emphasizes the need to focus on controlling what can be controlled to drive success. He uses real-life examples and statistics to illustrate the impact of accountability on results. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Know your membership numbers with Andrew Fuselier and Josh Teekell

Thu, 04 Apr 2024 09:00:00 -0000

Data takes center stage in this "Experience Matters" series episode with smartac.com. In this new monthly series on Can't Stop the Growth, Josh Teekell and Andy Fuselier are revolutionizing the way we think about HVAC and plumbing through technology. This time, they focus on the transformative power of strategic pricing and membership plans that drive business success and customer loyalty. They discuss effectively implementing change without disrupting your organization's rhythm and why incremental adjustments, underpinned by technology tools, could be your ticket to enhancing efficiency and seizing growth opportunities. Together they explore how the numbers you crunch influence perceptions, the delicate balance of initial pricing versus churn rate, and the strategic significance of aligning those dollars with your company's overarching ambitions.

Re-Release: Financing as Growth Fuel + SPECIAL Announcement w/Gail Tripp

Tue, 02 Apr 2024 09:00:00 -0000

Additional Resources:

Connect with Gail on LinkedIn

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Learn More About GoodLeap

More information on Enhanced Conversion for Web (EC4W)

What is Risk? Becoming Familiar with the Unknown with Chris Moore

Thu, 28 Mar 2024 09:00:00 -0000

Chris Moore, a managing principal at EPIC Insurance Brokers & Consultants, takes the mic to delve into the world of risk management in the first episode of "Risky Business: Understand Your Risk, Realize Your Reward," a special series on the Can't Stop the Growth podcast. In this episode, Chris, discusses the concept of risk, breaking down the elements of risk and how to take ownership of a risk management process to mitigate its negative impacts. He introduces the four risk profiles and provides insightful examples using the popular Powerball lottery to illustrate the relationship between risk and reward. Chris also outlines the steps of the risk management process, including identifying, analyzing, evaluating, treating, and reviewing risks.

Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Chris on LinkedIn Learn More About EPIC Brokers Contact EPIC Brokers More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 164: Five Ways to Love The Process with Chad Peterman

Tue, 26 Mar 2024 09:00:00 -0000

In this epsiode, Chad Peterman shares invaluable insights to fall in love with the growth process as you chase your goals. He underscores the importance of commitment, urgency, and energetic action—all essential for propelling teams toward productivity and success. Chad emphasizes learning from both triumphs and setbacks, as well as celebrating collective successes.

Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 163: Elevating In-House Leadership Talent with Bill Lennan

Tue, 19 Mar 2024 09:00:00 -0000

Navigating from Silicon Valley to the frontline of business leadership, Bill Lennan brings his expertise in product design and team management to this episode of "Can't Stop the Growth." As a revolutionizer of leadership practices, Bill discusses his unique approach to enhancing team productivity and the criticality of understanding individual team members' needs. He shares his "40% better" model, a customized six-month engagement strategy, and dives deep into the significance of mental models in shaping effective leaders and empowered teams. Alongside host Chad Peterman, Bill emphasizes the value in creating safe spaces for employees to voice concerns, as well as the necessity for personalized mentorship.

Additional Resources:Chad on LinkedIn Peterman Brothers Website Bill on LinkedIn Learn more about 40% Better More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Mastering Digital Growth: Navigating Google's Evolution with CAMP Digital

Thu, 14 Mar 2024 10:00:00 -0000

In a digital ecosystem where every click can lead to conversion, CAMP Digital's Kate Donovan leverages her expertise to guide home service businesses through the intricacies of campaign digitalization. Alongside Megan Bedford, they continue the Around the CAMPfire series on the Can't Stop the Growth podcast. This episode focuses on the necessity of adapting advertising strategies in line with Google's evolving practices to maintain and enhance growth. With a spotlight on the vital interplay between SEO and the Google Business profile, and recognizing the pivotal role of Google Analytics 4, Katie provides listeners with an arsenal of strategies for mastering the digital landscape.

Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Kate Donovan Learn More About CAMP Digital

SearchLight Digital (provides Offline Conversion Tracking)

Guide to Google Business Profile Performance Insights

Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 162: Getting Better with What You Have

Tue, 12 Mar 2024 10:00:00 -0000

In this episode, Chad Peterman focuses on the four key principles that surround influence and how to get better with what you have. He emphasizes the importance of urgency, ownership, a positive outlook, and a willingness to grow and change. The episode delves into the impact of these principles on personal and professional development, offering practical advice and valuable perspectives for leaders and teams striving to maximize their influence and potential. Additional Resources:

Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Innovation is a Process with Andrew Fuselier and Josh Teekell

Thu, 07 Mar 2024 10:00:00 -0000

From testing hypotheses in a boardroom to initiating change on the ground, Andrew Fuselier and Josh Teekell from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology. In this new monthly series on Can't Stop the Growth, "Experience Matters," Andrew and Josh discuss how to effectively implement change without disrupting your organization's rhythm and why incremental adjustments, underpinned by technology tools, could be your ticket to enhancing efficiency and seizing growth opportunities.

Additional Resources: Connect with Andrew Fuselier Connect with Josh Teekell Learn more about SmartAC.com The Other Side of Innovation: Solving the Execution Challenge The Three-Box Solution: A Strategy for Leading Innovation Connect with Chad Peterman on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 161: Building a Better Business by Valuing People with Ismael Valdez

Tue, 05 Mar 2024 10:00:00 -0000

Ismael Valdez once faced the all-too-common struggle of securing a reliable workforce. Now, he's candidly sharing his own lessons learned from competitive pricing missteps, advising against underestimating the value of one's services. He underscores the transformative power of acknowledging and compensating employees meaningfully, beyond financial rewards, to enhance commitment and morale. Now he's revealing the glaring errors in his business strategy. With Chad Peterman steering the conversation, this episode presents a compelling narrative of growth through investing in people, the art of strategic leadership, and the relentless pursuit of excellence. Additional Resources: Chad on LinkedIn Peterman Brothers Website Learn more about NexGen Connect with Ismael on LinkedIn More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 160: Five Foundations of Influence with Chad Peterman

Tue, 27 Feb 2024 10:00:00 -0000

In this episode, Chad Peterman delves into the pivotal role of influence in leadership and organizational development. Chad, an entrepreneur passionate about personal growth and empowering others, shares his expertise on the five foundations of influence, necessary for any leader aiming to inspire and foster a thriving team. His message resonates with anyone seeking to elevate their influence and lead a self-sufficient team poised for monumental growth. Additional Resources:Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 159: Reframing Fear for Business Success with Lee Milteer

Tue, 20 Feb 2024 10:00:00 -0000

Navigating the intricate journey from a rebellious high schooler to an influential entrepreneur and professional speaker, Lee Milteer transcends the conventional path to success, carrying with her an arsenal of 17 books and infinite wisdom for her audience. As a mentor to host Chad Peterman, Lee joins this episode of "Can't Stop the Growth" with profound insights on the triumph over fear, the art of positive affirmation, and the intrepid spirit of self-employment. Together, they dissect the entrepreneur's unique mindset, from visualizing grand dreams to strategically scripting a prosperous future. Additional Resources:

Chad on LinkedIn Peterman Brothers Website Connect with Lee Milteer on LinkedIn Five Types of Energy Resource More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 158: Navigating the Shifting Consumer Demands in Home Services with Heather Crane and Megan Bedford

Thu, 15 Feb 2024 10:00:00 -0000

Megan Bedford and Heather Crane bring a wealth of knowledge about the shifts in consumer behavior, changes in Google local service ads, and the impact on marketing strategies. This special episode kicks off an exclusive series of the Can't Stop the Growth podcast with Camp Digital to bring insights that will empower you to navigate the changing landscape of the home services industry in 2024. Megan and Heather discuss how businesses can combat challenges and adapt internally and externally to succeed in this evolving industry.

Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Heather Crane Connect with Megan Bedford Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 157: The Power of Setting 10X Goals

Tue, 13 Feb 2024 10:00:00 -0000

In this episode, Chad Peterman delves into the power of setting 10x goals and the mindset needed to achieve them. He emphasizes the importance of wanting a goal rather than needing it and breaks down the concept of measuring progress against where you started rather than against an ideal. Gain practical strategies for overcoming challenges and staying motivated to achieve your 10x goals. Additional Resources:Chad on LinkedIn Peterman Brothers Website Book: The Gap and The Gain by Dan Sullivan More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 156: Investing in Personal and Professional Development with Andrew Hasty

Tue, 06 Feb 2024 10:00:00 -0000

Andrew Hasty joins Chad to dive into the intricacies of fostering a culture of continuous learning and the crucial role of leadership in setting the example. Andrew shares his approach to self-motivation and embracing opportunities to expand one's skill set—be it through podcasts or educational content on YouTube. We'll explore the unique challenges of 2024 that have shaped our training philosophies and how we address the ever-important task of real-time training for field professionals. Whether you're a field professional, a leader looking to elevate your team, or someone passionate about personal growth, this episode is tailored for you. Buckle up as we map the journey of continuous improvement, and remember, the path to greatness starts with an unwavering commitment to never stop growing. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Andrew on LinkedIn More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 155: The 80/20 Rule to Success - Focusing on What Really Matters

Tue, 30 Jan 2024 10:00:00 -0000

We often find ourselves swamped by the demands of life and work, but what if you knew that with just 20% of your efforts, you could unlock 80% of your results? In this episode, Chad Peterman dissects the true meaning of working smarter, not harder – breaking down why it's crucial to focus on activities that move the needle, like honing in on your team's development and training. You'll get firsthand insight into building scalable processes and prioritizing tasks within your sphere of influence rather than being bogged down by the trivial many. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Book: 10x Is Easier than 2x More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 154: Creating a Motivating Work Environment with Adam Witty

Tue, 23 Jan 2024 10:00:00 -0000

Adam Witty's entrepreneurial spirit ignited early, transforming his college dorm at Clemson University into the seedbed of his first business venture. In this episode, Adam takes Chad through the years that followed, sharing his insights and strategies about cultivating the very heart of any successful enterprise: its culture. As founder and CEO of Advantage Media Group, Adam has become a champion of positive company culture, impacting growth and leaving a lasting impression on the world through leadership.

Additional Resources:

Adam on LinkedIn Advantage Media Website Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Adam on LinkedIn Advantage Media Website

CSTG 153: Building the Next Generation of Leaders with Ron Kitchens

Tue, 16 Jan 2024 10:00:00 -0000

Ron Kitchens is a leader with a keen understanding of the power of recognition. He believes in the importance of acknowledging the contributions of team members at all levels, not just with simple gestures, like a note left on a chair, but in a meaningful and public way that serves the organization as a whole. He joins Chad to dive into the transformative role of mentorship and the essentials of effective workplace communication. They highlight a heartwarming story of a dyslexic college student's breakthrough with the help of a caring mentor and how these principles extend to professional success. They also explore the power of acknowledging every team member's contributions and the far-reaching influence of those who believe in and validate us. Join us for a thought-provoking session that reminds us to appreciate our mentors, engage with our peers, and never stop striving for growth in all aspects of our lives. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Ron on LinkedIn Wichita Falls Chamber Learn more about Uniquely You More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 152: Growth Factor - Leaders, Be Inspiring

Tue, 09 Jan 2024 10:00:00 -0000

"If you're willing to dream, if you're willing to take that dream and work that plan backward, if you're willing to get uncomfortable and be inspiring for your team, it doesn't matter what's happening out there."

In this episode, Chad Peterman shares his perspective on the importance of inspiring leadership and building trust within the industry. Chad emphasizes the need for genuine care and compassion for team members, and the impact it can have on creating a thriving work environment. Join us as we delve into Chad's valuable insights and his compelling journey toward being an inspiring leader in the field.

Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 151: Uncovering Risk Management Strategies + SPECIAL Announcement with Chris Moore

Thu, 21 Dec 2023 10:00:00 -0000

Chad Peterman invites Chris Moore to uncover the nuances of insurance and risk management in the home service industry. As they dive into the significance of proper pricing, claims management, and the misunderstood aspects of insurance in-home service businesses, they underscore the importance of collaboration with insurance professionals. With a focus on understanding business growth and risk, Chris highlights the transition from selling insurance to becoming a true client advocate—a journey from Chicago to Indiana that has shaped his approach to the industry. Join us as we explore their upcoming partnership, aiming to enlighten listeners with high-level business insights without any sales pressure. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Chris on LinkedIn Learn More About EPIC Brokers More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 150: Financing as Growth Fuel + SPECIAL Announcement with Gail Tripp

Tue, 19 Dec 2023 10:00:00 -0000

Gail Tripp has a wealth of experience in consumer financing and home improvement sales. From correcting application submission errors to adding co-borrowers, she shares insights on turning financing declines into approvals, shedding light on deciding consumer behavior. She joins Chad Peterman to discuss how strategic financing is crucial for HVAC companies' growth, especially as we look toward 2024's unpredictable challenges. Together, they stress the importance of overcoming economic hurdles such as inflation and supply chain shortages, and how leveraging social media can positively impact our industry. Gail and Chad advocate for embracing financing early in the sales process and selecting partners wisely for sustainable growth. Prepare to be motivated to think outside the box, as we uncover actionable steps you can take to ensure your business is not just surviving, but thriving. Listen in for their special partner announcement! Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Gail on LinkedIn Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 149: Harnessing AI and Data for Growth + Special Announcement with Josh Teekell and Andy Fuselier

Tue, 12 Dec 2023 10:00:00 -0000

Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology. With Josh's engineering savvy, emphasizing the homeowner experience and Andy's laser focus on process optimization and company growth, they shed light on leveraging technology, customer growth, the importance of different perspectives, and provide a roadmap for scalable service.

They join Chad Peterman to discuss the dynamic changes the pandemic has brought, the growing emphasis on data and AI, and how to maintain relevance amidst the influx of private equity in the industry. They're not just talking about growth; they're exploring the synergies of innovation, efficiency, and excellent service. So, brace yourself for an episode packed with actionable strategies, future-forward thinking, and an unmissable breakdown of the industry's inevitable growth trajectory.

CSTG 148: The Future of Digital Marketing with Katie Donovan + SPECIAL Announcement!

Tue, 05 Dec 2023 10:00:00 -0000

Chad Peterman is joined by CAMP Digital's CEO, Katie Donovan to unpack the essence of company culture and its impact on growth, dive into digital marketing for the trades, and the importance of marrying it with solid operational practices.

Katie highlights the key strategies businesses should employ locally, including the underrated power of a well-curated Google Business Profile. They'll discuss the symbiotic relationship between agencies and clients, the customer journey, and the operational tactics necessary to capitalize on digital marketing leads. With insights into Local Service Ads and the critical components of a strong brand presence online, this episode is a goldmine for those looking to refine their approach to growth in practical, impactful ways. Let's get started!

Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Katie Donovan Learn more about CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 147: Growth Factors - Appreciate Discomfort

Tue, 28 Nov 2023 10:00:00 -0000

Chad dives deep into the importance of challenging our beliefs and finding areas where we can learn and improve. He encourages us to question our mindset and perspective when it comes to finding good people and achieving our goals. Chad also addresses the controversy surrounding his free furnace promotion and invites listeners to ask questions and understand the strategy behind it. Get ready for an inspiring and thought-provoking conversation as Chad enlightens us on the power of belief and taking calculated actions to reach new levels of success. Let's jump in and discover how discomfort can fuel our growth journey! Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 146: Growth Factors - Work Backwards

Tue, 21 Nov 2023 10:00:00 -0000

Chad Peterman recognizes the importance of setting habit goals as a starting point. As a business owner, he acknowledges the daily responsibilities that need to be fulfilled, even if they are tasks he may not particularly enjoy. In this episode of Growth Factors, Chad shares his wisdom on setting ambitious goals and working backward with belief. So if you're ready to unleash your potential and achieve the seemingly impossible, this episode is for you. Get ready to be inspired and motivated as we dive into the power of goals, habits, and building a winning team. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 145: Inspiring Growth Through Gratitude with John Israel

Tue, 14 Nov 2023 10:00:00 -0000

John Israel, is on a mission to bring gratitude into people's lives. He is the founder of Mr. Thank You, a company that helps people say thank you for a living. John's journey began with a project where he wrote five thank-you cards every day for 365 days, which eventually turned into a bestselling book, a TED talk, and a global movement. Through this project, John learned the power of gratitude and how it can change lives. Throughout this episode, John and Chad offer practical tips on implementing gratitude and appreciation into our personal and professional lives. They discuss the impact of handwritten thank-you cards, the difference between acknowledgment and recognition, and the importance of expressing gratitude even when responses might not be received. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Connect with John on LinkedIn Learn more about Mr. Thank You

CSTG 144: Growth Factors - Visualize Your Vivid Vision

Tue, 07 Nov 2023 10:00:00 -0000

In this episode of Growth Factors, Chad Peterman shares his perspective on the importance of having a solid growth plan and a rock-solid mindset. He brings valuable insights on how to overcome challenges and continue growing, regardless of external circumstances. He emphasizes the need to create a vision that stretches your limits and propels you forward. Chad's passion for dreaming big and inspiring his team to do the same shines through as he shares his audacious goal of winning the Indy 500. So buckle up and get ready to learn how to harness the power of mindset and vision on your growth journey, right here on Can't Stop the Growth. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 143: Retaining High Performers and Fueling Growth with Mike Barnhart

Tue, 31 Oct 2023 09:00:00 -0000

Mike Barnhart, Chief Financial Officer of The Eco Plumbers possesses a unique skill set in analyzing business scenarios and devising strategic recommendations. He joins Chad Peterman to dive into the world of budgeting, benchmarking, and driving growth in a business. Mike shares his insights on the importance of having a good budgeting template, setting realistic goals, and tracking key metrics. From revenue equations to compensation plans tied to performance, Mike's expertise in finance and operations provides valuable insights that can help businesses thrive. Join us as we discover the secrets behind successful budgeting and the strategies to drive growth. Let's dive in! Additional Resources: Chad on LinkedIn Peterman Brothers Website Connect with Mike on LinkedIn Learn more about Eco Plumbers More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 142: 4 Levels of Leadership with Chad Peterman

Tue, 24 Oct 2023 09:00:00 -0000

With over twelve years of experience, Chad Peterman understands the importance of personal development and building strong relationships. He begins this episode by emphasizing the importance of leading oneself and the significance of moving from level one to level two in relationships with those we lead. He explains that level one is when people follow because they have to, while level two is when people follow because they want to; that's where true transformation happens.

Throughout the episode, Chad delves into the critical factors that contribute to moving from level one to level two. He reveals the importance of cultivating relationships and showing genuine care for the people one leads. He challenges the traditional thinking that leaders who prioritize culture and show they care get less effort from their team, debunking this myth and showcasing the power of valuing and investing in one's team.

Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 141: 5 Ways to be Unforgettable with Chad Peterman

Tue, 17 Oct 2023 09:00:00 -0000

In 5 Ways to be Unforgettable," Chad Peterman dives into the strategies and mindset needed to leave a lasting impression in your workplace. He explores how you can become the most indispensable person in your department by embodying a sense of urgency, continuously improving yourself, and helping others along the way. He will uncover key factors that make individuals unforgettable, the importance of taking action to fix problems, and how personal growth and self-reflection play a crucial role in leadership. So, get ready to unlock your potential and discover the power of being unforgettable. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 140: Growth Factor - Building a Growth Plan: Be Willing to Put in the Work

Tue, 10 Oct 2023 09:00:00 -0000

In this motivational episode, Chad Peterman emphasizes the significance of clarity, action, and ambition in achieving your dreams and goals. He shares personal anecdotes and practical advice to inspire us to take charge of our aspirations. Chad stresses the importance of being clear about what you want, taking daily steps toward your goals, and thinking big. He believes that when you're crystal clear about your vision and consistently work towards it, success becomes more achievable. Join Chad as he encourages you to take the first step toward your dreams and outlines how a clear vision and daily commitment can fast-track your journey to success. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 139: Dreams with Chad Peterman

Tue, 03 Oct 2023 09:00:00 -0000

In this episode of Can't Stop the Growth, Chad Peterman explores the power of dreams and how they can drive personal and professional growth. He shares his own experience of achieving an extraordinary dream and the lessons he learned along the way. From starting with nothing to winning a state championship, he emphasizes the importance of believing in your dreams, taking action, and living as if they have already come true. Get ready to be inspired and motivated to chase your own dreams. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 138: The Power of Simulations in Building a Skilled Workforce with Dan Clapper and Ken Midgett

Tue, 26 Sep 2023 09:00:00 -0000

Dan Clapper is the Market Director of Interplay Learning, an innovative online on-demand technical training platform. With a focus on assisting contractors who rely on labs or on-the-job training, Interplay Learning provides supplemental education through simulations and foundational knowledge. Ken Midgett is dedicated to impacting the market and helping people achieve professional career growth. He believes in providing training in a positive and non-threatening environment, unlike the hostile environment that existed in the past. They both join Chad Peterman to delve into the world of training and development in the contracting industry. They explore the power of simulations in preparing apprentices for real-life tasks, the importance of self-confidence in leadership and business owners, and the need for innovative approaches to training the younger generation. Tune in to this conversation! Additional Resources: Chad on LinkedIn Peterman Brothers Website Dan Clapper on LinkedIn Ken Midgett on LinkedIn Learn more about Interplay Learning More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 137: Fear with Chad Peterman

Tue, 19 Sep 2023 09:00:00 -0000

Fear is something we all experience, and sometimes it holds us back from reaching our full potential. But what if fear could actually be our best friend in the pursuit of greatness?

In this episode, Chad Peterman explores the power of understanding the foundation of fear, turning feelings into facts, and taking action to overcome our fears. You'll hear inspiring stories of how fear was conquered to achieve amazing goals, and you'll be encouraged to admit your fears and start running towards your aspirations without hesitation.

Additional Resources:Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 136: Growth Factor - Building a Growth Plan: Positive Outlook

Tue, 12 Sep 2023 09:00:00 -0000

In this episode, Chad Peterman delves into the significant impact of maintaining a positive outlook, particularly during the morning chaos of parenthood and married life. He shares his personal experiences, highlighting how his commitment to being the "number one dad" in the morning has transformed his family dynamics and created a more positive atmosphere at home. Discover the small acts of positivity that matter and learn how a positive attitude can have a profound ripple effect on relationships and daily experiences. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 135: Unleashing the Power of Data with Mike Zuidema

Tue, 05 Sep 2023 09:00:00 -0000

Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven decision-making is crucial for business success. Chad and Mike discuss the challenges of accessing and interpreting data within the home services industry, as well as the importance of having a centralized source of truth. They also highlight the transformative power of data in pricing and understanding key metrics. Tune in to this episode to gain insights on leveraging data to generate revenue and save costs. Additional Resources: Chad on LinkedIn Connect with Mike on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 134: 12 Questions to Impact Your Leadership

Tue, 29 Aug 2023 09:00:00 -0000

Chad Peterman dives into the topic of improving leadership by answering twelve critical questions. Join Chad as he explores the importance of setting clear expectations, providing necessary resources, and effectively communicating with your team. Discover why being a good listener and valuing your employees' opinions is a key aspect of effective leadership. Don't miss this insightful episode on how to foster personal and professional growth, create a positive work environment, and build camaraderie among team members. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Re-Release: 7 Ways to Lead Yourself

Tue, 22 Aug 2023 09:00:00 -0000

Chad Peterman is sharing a special throwback: "7 Ways to Lead Yourself." In this episode, he dives into the key elements of leadership and personal growth. Chad explores how successful individuals like Tiger Woods and Drew Brees have achieved greatness through preparation and visualization. From intentional actions to sacrificing comfort and embracing discomfort, we'll discover the steps needed to rise to the next level. Get ready to take notes as we uncover the power of discipline, accountability, and creating unique habits. Additional Resources:Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

CSTG 133: Growth Factor - Building a Growth Plan: 20/20 Vision

Tue, 15 Aug 2023 09:00:00 -0000

In this inspiring episode, Chad Peterman discusses the importance of having a clear vision and how it can drive personal and professional success. He emphasizes the significance of not just writing down goals, but also delving into the emotions and feelings associated with achieving them. Chad encourages us to envision our desired futures, whether it's managing a branch, becoming a field supervisor, or buying a dream house. He demonstrates how tying emotions to these visions creates a powerful force for staying motivated and consistent through tough times.

Additional Resources

Re-Release: Emotional Intelligence

Tue, 08 Aug 2023 09:00:00 -0000

Chad Peterman unravels the crucial components that constitute emotional intelligence as he guides us through the five pillars: self-awareness, self-regulation, motivation, empathy, and social skills. Drawing from his experiences and knowledge, Chad shares personal anecdotes that highlight the significance of emotional intelligence in various aspects of life, emphasizing the importance of consistency in maintaining emotional balance and self-awareness as a foundation for developing emotional intelligence. Listen in to discover how emotional intelligence empowers personal growth and leadership, ultimately shaping your life and the lives of those around you.

Additional Resources

CSTG 132: Growth Factor - Building a Growth Plan: Consistency

Tue, 01 Aug 2023 09:00:00 -0000

Chad encourages listeners to take control of choices and consistently show up, regardless of the obstacles they face. Drawing from experiences and wisdom, he illustrates the transformative power of consistently showing up in every aspect of life. Acknowledging that life can be unpredictable and full of hurdles, Chad delves into common pitfalls that prevent people from embracing consistency and encourages you on your pursuit of personal growth and success through the power of consistency.

Additional Resources

Re-Release: Invest in People with John Conway

Tue, 25 Jul 2023 09:00:00 -0000

Chad Peterman sits down with his coach and mentor, John Conway, Chief Operating Officer at Redwood Services. John shares the importance of aligning the company's vision with the goals of the whole organization, which results in effective communication and employee motivation. Listen in for practical strategies for successful recruitment and onboarding, and the challenges of running a business effectively while creating a positive work culture that attracts and retains top talent.

Additional Resources

CSTG 131: Growth Factor - Building a Growth Plan: Show Up

Tue, 18 Jul 2023 09:00:00 -0000

Chad Peterman emphasizes the importance of setting realistic goals and being consistent in pursuit of them. Chad shares his own exercise routine of 20 minutes a day and highlights how consistency outweighs initial bursts of motivation. Be encouraged not to get discouraged by setbacks and even small, consistent efforts can lead to significant progress over time.

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Re-Release: Establishing a Routine

Tue, 11 Jul 2023 09:00:00 -0000

Re-releasing one of our most listened-to episodes, Establishing a Routine. Setting the stage for success begins the night before, with strategic pre-planning to minimize disruptions. Chad Peterman takes you on a very personal journey, sharing that even with new challenges, a structured morning routine can be maintained, reinforcing the power of habit and adaptability. Prepare to start your day off right with practical tips and valuable insights.

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NEW Season: Trailer Episode

Tue, 27 Jun 2023 09:00:00 -0000

Can't Stop The Growth is hosted by Chad Peterman, who shares his experience and insights on leadership. Originally intended as a communication tool for employees at Peterman Brothers, the podcast has evolved into a platform that helps individuals within and outside the industry develop better leadership skills. Episodes offer reassurance and inspiration, emphasizing the importance of continuous growth and the belief that the people play a crucial role in an organization's success.

Additional Resources