Car Dealership Guy Podcast

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Fixed Ops Friday w/Jim Sabino, and Chris McPhillips | Daily Dealer Live

Fri, 17 Apr 2026 18:18:00 -0000

Today's show features:

- Jim Sabino, Fixed Operations Director at All American Ford Paramus

- Chris McPhillips, Fixed Operations Director at Nissan, Hyundai, & Genesis of Cool Springs

This episode is brought to you by:

Stream Companies – How much revenue is slipping through the cracks at your dealership? Stream Companies’ Missed Opportunities Report analyzes your strategy and highlights where you can drive more sales, faster. Request your free report today at https://www.streamcompanies.com/MissedOpportunitiesReport/

My Socials:

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"Blue Sky is at Risk!" The New Threat to Dealership Values (and the Brands to Buy Now) | Alan Haig, President of Haig Partners

Thu, 16 Apr 2026 09:05:00 -0000

Today I'm joined by Alan Haig, President of Haig Partners.

We dive into the shifting landscape of the auto buy-sell market, specifically focusing on how potential Chinese OEM entry could devastate U.S. franchise values.

Alan breaks down the massive valuation gap between "Blue Chip" brands like Toyota and the struggling "Zero Blue Sky" franchises, while revealing why 15x multiples are still happening in today's market.

This episode is brought to you by:

1. Overfuel - Overfuel is the new technical standard in automotive websites, proven to grow sales by 30%+. Whether you need more revenue or better support, they’ve got you covered. Visit @ here and enter code CDG500 to get $500 OFF a new website.

2. Siro - Siro’s AI gives dealerships full visibility into every conversation. It records, transcribes, and analyzes in-person conversations. Proactively flagging compliance issues, missed revenue opportunities, and training gaps. Go to @ here to learn more

3. Haig Partners - Public retailers cite it. National media trusts it. Dealers rely on it. The Haig Report® sets the standard for dealership M&A data and trends in auto retail. Read it @ here.

Check out Car Dealership Guy’s stuff:

For dealers:

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Topics:

02:40 The Bill That Could Ban Chinese Cars.

05:10 Why Australian Dealers Make Zero On New Cars.

07:10 The Threat Destroying Blue Sky Values.

09:25 Why Toyota Stores Trade For 15X Earnings.

12:50 Why US Trucks Are Safer Than China.

18:10 Dealer Profits Still Double Pre-COVID.

21:50 The One Brand Where Bargains Are Appearing.

24:45 The Smart Lever When New Car Gross Drops.

26:40 Why Salespeople Can't Afford The Cars They Sell.

30:50 The Mercedes Turnaround That Made It Hot Again.

45:55 Infiniti Stores Selling For Zero Blue Sky.

Car Dealership Guy Socials:

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Sen. Moreno on Chinese Cars, Stanton on FTC Letters, Jusupovic on Logistics | Daily Dealer Live

Wed, 15 Apr 2026 18:29:00 -0000

Today's show features:

- Sen. Bernie Moreno, (R - OH)

- Mike Stanton, President & CEO of National Automobile Dealers Association

- Samira Jusupovic, Founder of 4Evermomentum

This episode is brought to you by:

4Evermomentum – We help dealerships move inventory faster by bringing visibility, control, and efficiency into the logistics process, from acquisition to frontline. By focusing on speed to sale, reducing delays, and improving how information is managed throughout the shipment lifecycle, we help dealers protect margins and operate with more confidence. Learn more at https://www.4evermomentum.com and start gaining more control, move inventory faster, and partner with a team that brings accountability and control.

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“Dealers Are Fed Up!” — Inside the Automaker Squeeze, FTC Crackdown and an Industry on Edge | Matt Bowers, Todd Blue and Andy Wright

Tue, 14 Apr 2026 09:05:00 -0000

Welcome to Dealer War Room from Car Dealership Guy — a new series where host Yossi Levi sits down with top operators to break down the biggest challenges in auto retail.

Today I’m joined by Matt Bowers, Owner of Matt Bowers Automotive Group, Todd Blue, CEO of LAPIS, and Andy Wright, Managing Partner of VINart Dealerships.

In this episode, we get into the growing tension between dealers and OEMs — from affordability and negative equity to mandated tech. We also break down the split in the buy-sell market, rising FTC pressure, and why the franchise system is going through a major reset.

This episode is brought to you by:

1. CDG Circles – A digital peer group for top auto dealers. Private dealer chats. Vendor reviews. Real insights. Join dealers representing 3,000+ rooftops @ here.

2. Nomad Content Studio – The team behind the dealers you actually see online. Nomad works in your dealership to build a brand new pipeline of sales driven by social media content. If you want your dealership to be next, head to @ here and book a call.

Check out Car Dealership Guy’s stuff:

For dealers:

For industry vendors:

Topics:

03:25 Why Toyota Stores Trade For 10X Earnings.

07:25 The California Buy Most Dealers Ignore.

09:15 Why Mercedes Dialed Back EVs Early.

12:35 Why Auto Retail Gets So Much Hate.

16:45 Why Small Country Stores Won't Sell.

21:10 How 84-Month Loans Trap Buyers.

26:40 The Dealer Decision That Forces OEMs To Change.

32:15 Why American Carmakers Killed Cheap Cars.

36:10 The Regulation Destroying Engines.

42:25 Why Follow-Up Became Adversarial.

46:20 The CSI Fix Nobody Will Try.

52:45 Just Leave The Brand If You Hate Stair Steps.

58:45 The Question Every CEO Must Answer.

01:02:50 Why Franchisees Have Zero Protection.

01:08:10 The Margin Obsession Killing Partnerships.

01:12:50 The $75 Million FTC Warning.

Car Dealership Guy Socials:

Ramsey on Monitoring KPIs, Daury on Vehicle Presentation, Rose on Photography | Daily Dealer Live

Mon, 13 Apr 2026 18:38:00 -0000

Today's show features:

- Jeffrey Ramsey, CMO of Ourisman Cars

- Jason Daury, Vice President of Sales at CarCutter

- Jacob Rose, Photo Department Manager at Titus Will Auto Group

This episode is brought to you by:

CarCutter – CarCutter is an AI-powered vehicle media processing platform that helps dealerships modernize their vehicle photography workflow and drive sales. We go beyond simple image editing to provide a comprehensive solution for building a scalable and repeatable merchandising process. Visit https://carguymedia.com/4c9sgM8 to learn how to improve your online showroom and maximize the return on your digital investments.

My Socials:

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Fixed Ops Friday w/ Tully Williams, Darren Spenst, Renee Crisler | Daily Dealer Live

Fri, 10 Apr 2026 18:42:00 -0000

Today's show features:

- Tully Williams, Fixed Operations Director at The Niello Company

- Darren Spenst, Founder and CEO of The Laundry Guy

- Renee Crisler, Owner/Founder of Reilly Crisler Jumpstart Memorial Fund

This episode is brought to you by:

CDG Circles – A digital peer group for top auto dealers. Private dealer chats. Vendor reviews. Real insights — confidential, compliant, no travel required. Join dealers representing 3,000+ rooftops at https://cdgcircles.com

The Laundry Guy – A cost-reduction partner for automotive groups, specializing in uniform, linen, and facility service contracts. Our team audits invoices and renegotiates agreements to drive 30–50% savings while improving contract terms. Send us your most recent invoice and we will do a free audit based on our industry data. https://thelaundryguy.com

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“Rigidity Will Kill!” Why Dealers Must Pivot Strategy Now (+ How to Build a Moat Against China) | Rob Cochran, 2026 Chairman of NADA and CEO of #1 Cochran

Thu, 09 Apr 2026 09:05:00 -0000

Today I'm joined by Rob Cochran, 2026 Chairman of NADA and CEO of #1 Cochran.

We dive into the high-stakes world of dealer advocacy, exploring how NADA defeated the onerous CARS rule and why the FTC still has the industry in its crosshairs.

Rob breaks down the "alignment gap" between OEMs and dealers, the looming threat of Chinese EVs, and why the franchise system must overhaul the customer experience to survive.

This episode is brought to you by:

1. EasyCare - Pulseprotectsusa.com is providing our audience with a special offer of four free Pulse modules* installed and a free safety analysis. Visit @ https://www.easycaremidwest.com/pulse-protection/ today to claim yours!

*4 modules per dealership group, installed by a Pulse technician only.

2. Veramatic - Every dealer wants clean closes, controlled cash flow, and confidence in true profitability. Most still operate without them. Until now. Meet Veramatic: the accuracy layer your DMS never built. Get clean, consistent, trusted accounting data, normalized before it hits the GL, automatically. Learn more @ www.veramatic.io/CDG or watch last Thursday's episode with Jen Speerbrecher here: https://youtu.be/MGS0W7f3miU

3. CDG Recruiting - Hire top dealership talent, fast. From sales managers to GMs and C-suite execs, we’ve placed over 1,000 roles across auto retail. Ready to scale without the hassle? Visit @ https://www.cdgrecruiting.com/ to get started.

Check out Car Dealership Guy’s stuff:

For dealers:

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Topics:

06:25 The FTC Rule That Almost Broke Dealers.

09:45 Why The FTC Is Watching Your Website Price.

13:35 NADA's Smart Fight Against OEM Overreach.

16:40 Why 97% Of Dealers Hate Stair Steps.

23:10 The 90-Day Problem Ruining Generational Plans.

26:00 The China Threat Dealers Ignore.

29:55 Would Rob Ever Sell A Chinese Franchise?

31:25 Billions At Risk From New OEMs.

41:25 The Trait That Prevents Business Death.

Car Dealership Guy Socials:

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Ulrich on Work/Life Balance, Camastro Jr. on AI, Bird on Used Sourcing | Daily Dealer Live

Wed, 08 Apr 2026 18:41:00 -0000

Today's show features:

- Tustin Ulrich, General Manager of Roper Kia

- William (Bill) H. Camastro JR., DP/Managing Partner of Gold Coast Cadillac

- Matthew Bird, General Manager of Arrow Motors

This episode is brought to you by:

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“Bucking The Trend!” How Fred Timbrook Scaled to 20+ Rural Rooftops (and his playbook for 50 stores) | Fred Timbrook, CEO at Timbrook Automotive

Tue, 07 Apr 2026 09:05:00 -0000

Today I'm joined by Fred Timbrook, CEO at Timbrook Automotive.

We dive into Fred's unique diversification into Power Sports, the intense efficiency required to run a high-volume collision center, and the personal philosophy of a dealer who also serves as a senior pastor.

This episode is brought to you by:

1. Experian - By combining precise audience targeting with deep automotive insights, you can identify high-intent buyers, re-engage existing customers, drive service retention, and grow both sales and revenue with less wasted spend. Visit @ here for more info.

2. Lotlinx - Meet LotGPT, your AI Inventory Strategist built exclusively for car dealers. It reveals competitive insights, shopper behavior, and pricing dynamics, and even identifies underperforming VDPs with merchandising recommendations to boost conversion without cutting prices. Put LotGPT to work @ here.

3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. That’s where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, from posting to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call @ here.

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Topics:

12:00 Why Working Harder For The Same Beliefs Backfired.

14:20 The 54-Year-Old Dad Who Made His Son Buy The Company.

18:25 Why Rural Stores Outperform When Metro Markets Struggle.

19:45 The Surprising Side Business With Better ROI Than Cars.

20:50 Why Customers Reject $400 Car Payments But Buy $500 Toys.

27:35 The Collision Metric That Determines Feast Or Famine.

33:55 Why Small Stores Pay The Same As Large Ones For Software.

39:20 The 72-Year-Old Goal That Drives A 50-Store Empire.

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Wise on Gross, Delivrd on Live Brokering, Gelfand on Internet Leads | Daily Dealer Live

Mon, 06 Apr 2026 18:21:00 -0000

Today's show features:

- Bradley Wise, Executive Manager at Ferman Chevrolet Mazda

- Tomislav Mikula, Founder of Delivrd

- Bryan Gelfand, General Sales Manager at Community Cars

This episode is brought to you by:

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Roger & Eric Niello on CA Gov, Scott Painter on Pricing | Daily Dealer Live

Fri, 03 Apr 2026 18:20:00 -0000

Today's show features:

- CA State Senator Roger Niello, representing the 6th district

- Eric Niello, National Business Development Manager at The Niello Company and AutoFiPro  

- Scott Painter, Founder and CEO of TrueCar

This episode is brought to you by:

Overfuel – Dealers: You’re torching $30 of every $100 in marketing spend when your site flunks Google’s basic performance test. Why keep using outdated website technology that's killing your profits? Overfuel is the new technical standard in automotive websites, proven to grow sales by 30%+. Whether you need more revenue or better support, they’ve got you covered. Go to https://overfuel.com/ and use code CDG500 in the comment box for $500 OFF.

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Beard on Street Purchases, Johnson on Service > Sales Handoff | Daily Dealer Live

Fri, 03 Apr 2026 18:06:00 -0000

Today's show features:

- Jonathan Beard, Used Car Director at John Elway Cadillac 

- Greg Johnson, General Manager at Mohawk Honda

This episode is brought to you by:

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“DMS is Not the Truth!” The Unspoken Dealer Accounting Secret Costing Thousands (+ How to Fix it) | Jen Speerbrecher, Vice President at Veramatic

Thu, 02 Apr 2026 09:05:00 -0000

Today, I'm joined by Jen Speerbrecher, Vice President at Veramatic.

We dive into the "unsexy" but critical world of the dealership back office, where tribal knowledge is disappearing, and manual errors are eating into razor-thin margins.

Jen explains why your DMS often fails as a source of truth and how top-performing controllers are using automation to cut month-end closing times in half while guaranteeing 100% accuracy.

Want learn more? Send Jen your biggest accounting challenges at askjen@veramatic.io

This episode is brought to you by:

1. Lotlinx - Meet LotGPT, your AI Inventory Strategist built exclusively for car dealers. It reveals competitive insights, shopper behavior, and pricing dynamics, and even identifies underperforming VDPs with merchandising recommendations to boost conversion without cutting prices. Put LotGPT to work for your dealership today, totally free, @ ⁠here⁠.

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics:

01:45 The Financial Lie Controllers Live With.

02:25 Why CPAs Fail At Auto Dealerships.

03:55 How Typos Steal Thousands From Dealers.

04:25 The Penny That Reveals Hidden Losses.

05:45 Your DMS Is Lying To You.

06:00 The Recipe For Back Office Disaster.

12:20 When Experience Becomes A Liability.

13:20 What Automation Exposed After 90 Days.

15:55 The Controller Who Tried To Break Her Own Software.

Car Dealership Guy Socials:

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“Stop The Bleed!” How Dealers Can End Lot Theft Forever (and Save on Insurance Premiums)

Tue, 31 Mar 2026 18:15:00 -0000

In this episode of the Industry Spotlight, joining host Sam D’Arc are Damian Arras, General Sales Manager at Credit Union Auto Sales, and Barton Harris, Chief Revenue Officer of Titan Secure, to discuss a South African-inspired prevention model that stops vehicle theft before a car ever crosses the curb.

Damien shares how his New Mexico dealership eliminated losses by shifting from reactive GPS tracking to proactive ignition and fuel-cut technology.

Barton explains how this "prevention-first" approach secures inventory in high-crime areas while creating a significant F&I revenue stream with a 90% plus customer penetration rate.

The conversation also highlights how "bait car" technology is helping local law enforcement catch repeat offenders without the danger of high-speed chases.

Have questions about Titan Secure? Reach out to Barton Harris directly:

Cell: 480.392.6620

Email: barton@titansecure.com

This episode of the Car Dealership Guy Podcast is brought to you by Titan Secure.

Titan Secure - Titan Secure is a multi-layered vehicle theft prevention system built specifically for automotive retailers. Dealers protect their inventory, gain real-time inventory intelligence, and implement a reinsurance-friendly profit center that goes far beyond traditional GPS recovery solutions. Learn more @ https://carguymedia.com/3PsN5Ju.

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Topics:

03:25 Why A 2:00 AM GPS Alert Is Completely Useless.

05:00 The Judge Who Praised A Thief For Logging Into Zoom.

07:35 When Your Inventory Becomes Uninsurable.

09:45 Why One Dealer Refuses To Play Vigilante.

13:45 The $0 Fix That Ends Dead Inventory Loss.

16:20 The Insurance Lie Every Dealer Believes.

18:55 Why Car Companies Might Want Theft To Happen.

35:00 The Two-Minute Blackout That Terrified A Dealer.

39:25 The Ride-Along That Exposed Auto Theft's Dark Secret.

Car Dealership Guy Socials:

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“Win Every Inning!” How a former MLB Pro Runs a 4-Store Group (+ His Winning Marketing Playbook) | Brian Dorsett, President of Dorsett Automotive

Tue, 31 Mar 2026 09:05:00 -0000

Today I'm joined by Brian Dorsett, President of Dorsett Automotive.

Brian breaks down why he is moving away from OEM-mandated digital spend, his "Big Stick" radio branding tactics, and the strict inventory rules required to survive in today's margin-compressed market.

We also discuss the "catcher's view" of leadership and the reality of managing sub-prime and prime brands under one campus.

This episode is brought to you by:

2. Experian - By combining precise audience targeting with deep automotive insights, you can identify high-intent buyers, re-engage existing customers, drive service retention, and grow both sales and revenue with less wasted spend. Visit @ here for more info.

3. CDG Recruiting – Hire top dealership talent, fast. From sales managers to GMs and C-suite execs, we’ve placed over 1,000 roles across auto retail. Ready to scale without the hassle? Visit @ here to get started.

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Topics:

02:10 Why A Catcher Sees The Game Better Than Everyone Else.

08:00 The Sophomore Year Goal Sheet That Predicted His Future.

14:25 Why A $595 Pack Saves Dealers From Bad Inventory Bets.

18:35 Why 75% Of Customers Buy Something Else.

32:15 The Unusual Radio Tactic That Cuts Through Digital Noise.

33:55 Why This Dealer Cut Digital Spend Without Regretting It.

39:45 The Brutal Reality Of Competing Against Tier Two Markets.

41:10 The Crazy Move To Buy An Aldi For A Used Car Building.

52:55 The Honest Truth About Aging That Bothered This Dealer Most.

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Yates on AI Search Visibility, Turner on Buy Here Pay Here | Daily Dealer Live

Mon, 30 Mar 2026 18:18:00 -0000

Today's show features:

- Mike Yates, General Manager of BMW of Bridgewater  

- Tim Turner, Regional Manager / Partner of Byrider

This episode is brought to you by:

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Fixed Ops Friday w/ Damon Egan, Steve Shaw, Richard Lupo | Daily Dealer Live

Fri, 27 Mar 2026 18:21:00 -0000

Today's show features:

- Damon Egan, Service Director at Sherwood Ford  

- Steve Shaw, Trainer/President at Steve Shaw Training  

- Richard Lupo, Fixed Operations Director Apple Tree Honda and Acura

This episode is brought to you by:

Check out Car Dealership Guy’s stuff:

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CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

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“Your Headcount is Wrong!” Designing The Dealership of the Future (And the 5-Year Dealer Playbook) | Chris Walsh, President and Acting CEO at The Reynolds and Reynolds Company

Thu, 26 Mar 2026 09:05:00 -0000

Today I'm joined by Chris Walsh, President and Acting CEO at The Reynolds and Reynolds Company.

Chris breaks down how to transition from a fragmented "bolt-on" tech stack to a unified AI ecosystem that automates routine administrative tasks.

This conversation provides the blueprint for "agentic" AI and the radical restructuring of the accounting and service departments over the next five years.

This episode is brought to you by:

1. Podium - The AI platform trusted by one in three dealerships. Podium helps dealers consolidate sales, service, messaging, and voice into one connected system that actually runs the work. If your AI isn’t driving real outcomes, it’s time to take a closer look @ here.

2. Openlane - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. If you’ve never used OPENLANE before, or it’s been a while since you have, you’re eligible to earn up to $2,500 in buy or sale fee credits. Learn more @ here.

3. Reynolds and Reynolds - Reduce your cycle time with ReconVision, an automated reconditioning workflow that tracks vehicles from start to finish and helps maximize used vehicle profits. Visit @ here for more information.

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Topics:

13:30 Why Dealerships Now Have More Employees Than 10 Years Ago.

17:10 The Real Reason Dealers Aren’t Eliminating People—Yet.

19:55 The Three-Phase AI Playbook Every Dealer Needs To Know.

22:40 Why Agentic AI Is About Augmentation, Not Replacement.

24:10 The Used Car Data Advantage That Changes Pricing Forever.

25:20 The Accounting Department Overhaul No One Is Talking About.

31:20 Why Salespeople Will Stop Answering Internet Leads Entirely.

34:45 How EV Policy Whiplash Created A Multi-Billion Dollar Inventory Problem.

35:55 The “Status Quo” Objection That Keeps Chris Walsh Up At Night.

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Van Blommestein on AU Dealers, Crowell on FTC Warning, Beaty on Car Law | Daily Dealer Live

Wed, 25 Mar 2026 18:35:00 -0000

Today's show features:

- Kelly Van Blommestein, Dealer Principal / Managing Director at Werribee and Western Auto Group

- Adam Crowell, Chief Legal & Strategy Officer at KPA  

- Barrett (Charapp) Beaty, Partner at Charapp & Weiss, LLP

This episode is brought to you by:

KPA — the compliance platform built specifically for auto dealers, covering everything from EHS and HR to F&I and cybersecurity. Over 15,000 dealerships trust KPA to handle the regulatory complexity so they can focus on running their business — visit https://kpa.io/ to request a demo.

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"Pour Gas On It!" How Joey Logano is Scaling Huntersville Ford (+ his NASCAR playbook for dealers) | Joey Logano, NASCAR Driver and Co-Owner of Huntersville Ford

Tue, 24 Mar 2026 09:05:00 -0000

Today, Sam D'Arc is joined by Joey Logano, NASCAR Driver and Co-Owner of Huntersville Ford.

Joey breaks down his transition from the NASCAR track to the dealership floor, revealing how he applies a "Sunday report card" mentality to retail operations.

We explore the complexity of managing inventory, the "brutal" nature of automotive competition, and why Joey is focused on building a generational legacy beyond racing.

This episode is brought to you by:

1. Openlane - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. If you’ve never used OPENLANE before, or it’s been a while since you have, you’re eligible to earn up to $2,500 in buy or sale fee credits. Learn more @ here.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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For industry vendors:

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Topics:

05:20 Why Joey Logano Is Pouring Gasoline On A Flame.

08:55 The Billionaire Mentor Joey Logano Calls For Advice.

09:45 What Joey Logano Learned Drinking From A Fire Hose.

16:15 The NASCAR Rule Joey Logano Applies To Dealership Drama.

18:30 Why Winning A Race Isn't Winning Championships.

22:20 The One Feeling Business Can't Give Joey Logano.

23:45 How Joey Logano Compares Pit Crews To Dealership Teams.

29:00 The Brutal Truth About Saying No To Opportunity.

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Nowling on Data Cleansing, Karr on Web SEO, Beauregard on Financial Risk | Daily Dealer Live

Mon, 23 Mar 2026 18:22:00 -0000

Today's show features:

- Jeremy Nowling, Sales and Implementation Director at Rohrman Automotive Group  

- Doug Karr, Principal SEO at Overfuel  

- Michael Beauregard, Supervisory Special Agent at NICB

This episode is brought to you by:

Check out Car Dealership Guy’s stuff:

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CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

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“You're Already Late!” Why AI is No Longer Optional in March 2026 (+ How To Hire Your First Agent)

Sat, 21 Mar 2026 09:05:00 -0000

In this episode of the Industry Spotlight, joining host Sam D’Arc are Roman Spriggs, General Manager of All Things Automotive, and Ross Tinkham, VP of Automotive at Podium, to discuss how Roman replaced a potential human hire with an AI agent named Alex.

This "AI employee" helped the small-town independent dealer achieve record sales months in early 2026 by managing 24/7 customer inquiries and setting appointments overnight.

Tinkham emphasizes that successful integration requires a 30 to 60-day commitment to training the technology to match the dealership's unique culture and voice.

Ultimately, the group warns that dealers who fail to adopt AI now risk being "silently fired" by consumers with modern expectations.

This episode of the Car Dealership Guy Podcast is brought to you by Podium.

Podium - The AI platform trusted by one in three dealerships. Podium helps dealers consolidate sales, service, messaging, and voice into one connected system that actually runs the work. If your AI isn’t driving real outcomes, it’s time to take a closer look @ https://www.podium.com/car-dealership-guy.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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For industry vendors:

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Topics:

03:45 Your Sales Team Isn’t the Problem… This Is

06:00 I Replaced a Salesperson With AI… Here’s What Happened

13:10 This AI Turned a Dead Sales Floor Into Chaos

17:10 If You Don’t Have AI Yet… You’re Already Losing

20:30 You Won’t Be Able to Tell AI From Humans Soon

21:50 Most AI Companies Will Burn You

23:20 Buyers Can Now Shop 100 Dealers Instantly

24:10 Customers Now Expect Replies at 2 AM

26:05 CRM Tasks Are Killing Your Dealership

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Fixed Ops Friday w/ Carlstedt, Spenst, and Lloyd + Breaking News w/ Andy Wright | Daily Dealer Live

Fri, 20 Mar 2026 19:17:00 -0000

Today's show features:

- Andy Wright, Managing Partner at Vinart Dealerships

- Ryan Carlstedt, EVP Fixed Operations at Willis Automotive Group  

- Darren Spenst, Founder and CEO of The Laundry Guy  

- Wes Lloyd, Service Director at Stuckey Auto

This episode is brought to you by:

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"People Are The Asset!" – How No Layoffs and Radical Retention Built a 37-Store Empire In The South | Michael Joe Cannon, Owner of Cannon Motors of Mississippi

Thu, 19 Mar 2026 09:05:00 -0000

Today I'm joined by Michael Joe Cannon, Owner of Cannon Motors of Mississippi.

After stepping away from a coaching career at Ole Miss to take over his father’s 12x12 used car lot, Michael has scaled his group to 37 rooftops by treating business like a team sport.

He breaks down his "Circle of Life" philosophy, explaining why employee stability is the ultimate defensive play against market volatility and direct sales threats.

This episode is brought to you by:

2. Experian - If you’re ready to step up your game to the next level – outpacing the competition and building customer loyalty – there’s only one place to go from here: Experian Automotive. They’re the only ones with exclusive data across vehicles, consumers, and credit—plus expert data scientists who connect the dots to uncover the insights you need. Get the industry-leading insights from Experian Automotive today @ here.

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Topics:

08:05 Why Athletes Dominate in the Car Business

11:45 Why the “Good Old Days” Were Actually Easier

12:15 The Real Reason Dealers Need Fixed Ops to Survive

15:10 Your Employees Are Worth More Than Your Inventory

18:50 “They Didn’t Get Fired… They Fired Themselves”

21:05 Your Reputation Matters More Than Millions

27:10 The Strategy to Keep Customers Forever

35:45 Scaling Culture Is the Hardest Problem in Growth

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Seale on Geo Marketing, Pugesek on Coaching, Knight on Fleet Service | Daily Dealer Live

Wed, 18 Mar 2026 18:21:00 -0000

Today's show features:
- James V Seale, Managing Partner / General Manager at Granbury Kia
- Maggie Pugesek, Partner at C&M Coaching
- Ryan Knight, Director of Operations of Knight Automotive Group
This episode is brought to you by:

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Hyundai & Genesis CEO: Record Sales Volumes, Dealership Profits, and the Fight to Protect the Franchise | Randy Parker, CEO of Hyundai and Genesis Motor North America

Tue, 17 Mar 2026 09:05:00 -0000

Today Sam D'Arc is joined by Randy Parker, CEO of Hyundai and Genesis Motor North America.

Randy breaks down how Hyundai is navigating a market that's down 5% in early 2026, absorbing the cost of 15–25% tariffs, managing dealer profitability and inventory pressure, and making tens of billions in U.S. infrastructure bets designed to secure the brand's next 50 years.

This episode is brought to you by:

1. Reynolds & Reynolds - Reduce your cycle time with ReconVision, an automated reconditioning workflow that tracks vehicles from start to finish and helps maximize used vehicle profits. ReconVision doesn’t just help you track your reconditioning, it helps you fix it. Visit @ here for more information.

3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. That’s where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call @ here.

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For industry vendors:

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Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

05:35 The Hidden Cost of 25% Tariffs on Automakers

08:45 The 2 Things That Decide Whether an OEM Wins or Loses

10:15 Why Hyundai Is Doubling Down on EVs While Others Pull Back

11:10 The Strategy Behind Hyundai’s “Seat for Every Purse” Lineup

15:30 The #1 Problem Keeping Hyundai’s CEO Up at Night

17:30 The Real Way Dealers Make Money

27:25 What’s Actually Happening With Amazon Car Buying

29:30 The Old-School Dealer Strategy That Still Wins in 2026

36:25 “Nothing Happens Until We Sell a Car”

Car Dealership Guy Socials:

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Layton on Appraisals, Dunne on China, RussFlipsWhips on Social | Daily Dealer Live

Mon, 16 Mar 2026 18:35:00 -0000

Today's show features:

- Hicks Layton, Finance/Sales Manager at Hicks Automotive Group

- Michael Dunne, CEO of Dunne Insights LLC

- RussFlipsWhips, RFW Training

This episode is brought to you by:

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Kinch on Service Growth, Spannhake on GEO, Mahoney on CDP | Daily Dealer Live

Fri, 13 Mar 2026 18:36:00 -0000

Today's show features:

- Zac Kinch, General Manager of Rohrman Toyota

- Dave Spannhake, Founder & CEO of Reunion Marketing

- Jason Mahoney, Sr. Director of Marketing at Carter Myers Automotive

This episode is brought to you by:

Experian Automotive – Nearly 90% of dealers are concerned about rising fraud, with 75% reporting a measurable impact on their operations. In the past year, 85% have suspected or confirmed fraud cases. The fix? Experian Automotive's Fraud Protect. Trust Experian to help protect your dealership. Learn more at https://www.experian.com/automotive/fraud-protect

Reunion Marketing – Reunion Marketing was founded by a team that built their digital strategy inside a large dealership group, giving them firsthand insight into what dealers actually need from their marketing partners. Ten years later, Reunion has helped thousands of dealerships grow through industry leading SEO, Generative Engine Optimization, and paid search strategies built specifically for automotive. Learn more at http://reunionmarketing.com/

Check out Car Dealership Guy’s stuff:

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My Socials:

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"Dealers Are Chasing Leads Too Late!" – Why Predicting Buyers Is the Next Dealer Edge | Mo Zahabi, AVP of Product Consulting at Cox Automotive

Thu, 12 Mar 2026 09:05:00 -0000

Today I'm joined by Mo Zahabi, AVP of Product Consulting at Cox Automotive.

Most dealers think the race begins when the lead arrives. But by that point, the customer has often been in-market for five or six weeks already.

Mo breaks down how first-party data inside the Cox Automotive ecosystem can reveal buying signals before a lead ever exists, why fragmented dealership tech stacks create wasted effort and employee turnover, and how dealers can modernize customer engagement by focusing on real behavior instead of outdated tactics.

This episode is brought to you by:

2. BizzyCar - BizzyCar helps dealerships identify vehicles with open recalls and automatically schedule service appointments using AI and the industry’s most accurate recall data. The result: more customers returning to your service lane and more recall revenue captured. See how it works at https://info.bizzycar.com/cdg

3. Cox Automotive - Discover what’s driving improved customer experiences—and dealership results. Download the Drivers of Shopper Satisfaction ebook from Cox Automotive today @ https://carguymedia.com/464vOfw

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For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics:

08:05 The Real Problem at Dealerships Isn’t Margin Compression

09:55 “5 Minute Lead Response?” — You’re Already 5 Weeks Late

10:20 Why Dealers Should Stop Waiting for Leads

11:00 The Customer Data Mistake Costing Dealers Millions

13:40 The CRM Change That Instantly Deleted 850,000 Tasks

19:00 The Difference Between a Smart CRM and a Dumb CRM

21:15 “Playing Poker With the Customer’s Cards Face Up”

26:40 Why F&I Bottlenecks Are Killing Dealership Efficiency

34:20 Dirty Data Is Like Putting Diesel in a Gas Engine

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Minerva on Retention, Saylor on Service Report, Saxon on Expenses | Daily Dealer Live

Wed, 11 Mar 2026 19:02:00 -0000

Today's show features:

- Mike Minerva, General Manager/Partner of Capital Motor Cars

- Kim Saylor, Sr. Director of Product Marketing, Fixed Operations at CDK Global

- Ben Saxon, General Manager of Inver Grove Ford

This episode is brought to you by:

CDK Global – CDK Global empowers dealers with the tools and technology they need to build deeper relationships with customers and sell and service more cars. Visit https://www.cdkglobal.com

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

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"Outcome is Income!" – Process, Accountability & The One Change Adding Millions in Profit Yearly | John Hiester, Dealer Principal at John Hiester Automotive Group

Tue, 10 Mar 2026 09:05:00 -0000

Today I'm joined by John Hiester, Dealer Principal at John Hiester Automotive Group.

In this conversation, we discuss how video and AI are transforming sales and F&I coaching, why Hiester moved toward salaried “product specialists,” and how diversification—from parts distribution to real estate—creates new stability beyond vehicle sales.

This episode is brought to you by:

1. Lotlinx - Meet LotGPT, your AI Inventory Strategist built exclusively for car dealers. Fluent in your market, your dealership, and your inventory, LotGPT analyzes live inventory, real-time market supply, and shopper demand to surface risk and opportunity VIN by VIN. It reveals competitive insights, shopper behavior, and pricing dynamics, and even identifies underperforming VDPs with merchandising recommendations to boost conversion without cutting price. Put LotGPT to work for your dealership today, totally free, @ here.

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For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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For industry vendors:

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Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

04:20 Videoing F&I added $600 per deal instantly.

08:20 Videotaping transactions unlocked $600 more per deal.

11:50 "You get what you settle for".

16:45 Carvana buying dealerships is just competition.

19:15 Beating big metro stores from a tiny town.

24:10 Daily red-yellow-green sheets drive accountability.

27:30 Taking cars to customers instead of waiting.

29:20 Stealing college grads from Apple with a program.

44:50 The employee who almost quit and stayed.

Car Dealership Guy Socials:

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Spradlin on Acquisition, Darji on Response Speed, Spiegl on Chinese Cars | Daily Dealer Live

Mon, 09 Mar 2026 18:34:00 -0000

Today's show features:

- Charlie Spradlin, Sales Director, Art Moehn Auto Group 

- Yogesh Darji, Founder & CEO of AgentDynamics

- Michael Speigl, Dealer Principal of We Auto

This episode is brought to you by:

AgentDynamics – The AI-powered BDC platform helping dealerships win on speed-to-lead and long-term customer engagement. With full CRM and DMS integrations, it handles voice, SMS, and email communication in under 60 seconds. Visit http://agentdynamics.ai/cdg and use code CDGPOD to start your 30-day pilot.

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

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Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ ⁠dealershipguy.com

Fixed Ops Friday w/ Garry Keyser, Matt Norris, Kevin Proctor | Daily Dealer Live

Fri, 06 Mar 2026 19:25:00 -0000

Today's show features:

- Garry Keyser, President of L. B. Smith Lincoln 

- Matt Norris, Fixed Ops Director at Bozard Ford 

- Kevin Proctor, Service and Parts Director at Classic Chevrolet

This episode is brought to you by:

Great America – Planning a new service lane, collision center, or showroom refresh? GreatAmerica finances dealership build‑outs and remodels—including service equipment, collision & repair, body & paint, EVSE, car wash, signage, and software. Our fast credit decisions keep projects on schedule, while flexible financing structures are designed to support growth, efficiency, and long‑term ROI—without tying up cash needed for inventory, staffing, or daily operations. Visit https://carguymedia.com/4l4uK13 to learn more!

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Stop Chasing One-Time Sales – How Top Dealers Are Building Repeat Revenue Machines | Paul Nadjarian, Chief Product Officer at Carfax

Thu, 05 Mar 2026 10:05:00 -0000

Today I'm joined by Paul Nadjarian, Chief Product Officer at Carfax.

We break down why the smartest dealers are shifting from one-time gross to lifetime value, how vehicle history data closes the trust gap with consumers, and why “homegrown” inventory is becoming the most profitable used-car strategy.

Paul also explains how automation and consumer signals are quietly driving higher service retention and better acquisition decisions without adding dealer workload.

This episode is brought to you by:

2. Podium - Podium, the AI platform trusted by one in three dealerships. Podium helps dealers consolidate sales, service, messaging, and voice into one connected system that actually runs the work. If your AI isn’t driving real outcomes, it’s time to take a closer look @ https://www.podium.com/car-dealership-guy.

3. Carfax - Drive long-term customer loyalty with CARFAX. Visit @ https://carfax.com/CDG to learn more.

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For dealers:

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Topics:

07:30 Why Gross Per Deal Is the Wrong Metric

10:25 The Inventory That Sells Faster and Makes More

12:40 The 19-Point Service Retention Gap

13:00 Miss Year One… Lose the Customer

28:00 The 20% Lift from Trust-Based Messaging

28:15 The 30% Lift from Coordinated Messaging

31:30 The Goldmine Most Service Lanes Ignore

33:20 The Used Car Section That Outsold the Rest

38:36 Without Loyalty, Dealer Economics Collapse

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Bellavia on Scout Lawsuit, Van Ryn on Training, Lange on Fleet | Daily Dealer Live

Wed, 04 Mar 2026 19:41:00 -0000

Today's show features:

- Leonard Bellavia, Founding Partner of Bellavia Cohen P.C. 

- Mike Van Ryn, Vice President of Talent Development at Zeigler Auto Group  

- Terry Lange, Assistant General Manager at Suburban Ford of Ferndale

This episode is brought to you by:

AutoHauler Exchange – Auto Hauler Exchange is the vehicle transportation marketplace connecting shippers and carriers directly to remove inefficiencies, cut delivery timelines in half, and save 15-20% on transport. Visit https://www.autohaulerexchange.com/ to set up your free account today.

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

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My Socials:

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"We Fired All Our Managers!" — Lessons From a $500M Expansion (& What It Took to Make It Work) | David Wyler, CEO of Jeff Wyler Automotive Family

Tue, 03 Mar 2026 10:05:00 -0000

Today I'm joined by David Wyler, CEO of Jeff Wyler Automotive Family.

We dig into why Wyler abandoned traditional corporate management in favor of a “coach” model, how a strict 100-mile acquisition rule protects execution, and why culture—not capital—is the only defensible edge left in consolidation.

David also unpacks his massive acquisition of the Midwest Auto Group, the lessons of stagnation during COVID, and what it really takes to scale a family business without losing its soul.

This episode is brought to you by:

1. YSM Design - YSM Design, your expert in automotive dealer architecture, helps dealer principals and fixed/ variable ops teams improve the bottom line with EV readiness checks, OEM brand image updates/new-store requests, and expansions or renovations—big or small—powered by instant renderings, immersive 360s, and LiDAR scans that reduce surprises and speed decisions; visit @ here or call 404-249-4555

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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For industry vendors:

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Topics:

08:20 Herb Chambers' advice on buying dealerships everywhere.

18:45 Why every single manager got fired and rehired.

24:20 The game film trick that fixed F&I managers.

25:55 How an internal playbook killed outside training programs.

31:40 The brutal truth about being a second-generation dealer.

39:55 Why practicing golf is actually terrifying.

46:05 What COVID really did to company performance.

46:55 The NFL analogy exposing every dealership's weakness.

Car Dealership Guy Socials:

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Dell on Inventory Turn, Zombo on Vehicle Shipping, Murphy on Recon Upgrade | Daily Dealer Live

Mon, 02 Mar 2026 19:22:00 -0000

Today's show features:

- Rob Dell, Vice President of Bob Ruth Ford 

- Frank Zombo, Vice President of Sales at Auto Hauler Exchange  

- John Murphy, Used Vehicle Director at Holler-Classic Automotive Group

This episode is brought to you by:

Check out Car Dealership Guy’s stuff:

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CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

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Everything else ➤ ⁠dealershipguy.com

Fixed Ops Friday w/ Bob Keuhl, John Bishop, and Vince McIssac | Daily Dealer Live

Fri, 27 Feb 2026 19:24:00 -0000

Today's show features:

- Bob Kuehl, Vice President of Fixed Operations at Zeigler Auto Group  

- John Bishop, Service Director at Volkswagen of Clarksville   

- Vince McIsaac, Director of Parts Operations at Hawk Auto Group

This episode is brought to you by:

Impel – Your sales team should be selling—not answering the same questions after hours or chasing low-intent leads. Impel AI works 24/7, instantly answering complex inventory, trade-in, and financing inquiries while booking appointments automatically. And with Agentic Response capability, Impel AI interprets the context of each lead source in real time and delivers tailored journeys that drive 26% more sales conversions. Your reps can finally focus on engaging with ready-to-buy shoppers at exactly the right moment and closing deals more efficiently. See how we turn your BDC into a sales powerhouse. Learn more at https://carguymedia.com/3MZnxmf.

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠

Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠

Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ ⁠dealershipguy.com

"The Lost Generation of CapEx" – How Dealers Can Win in a Commoditized Car Market | Michael Maroone, Chairman and CEO of Maroone USA.

Thu, 26 Feb 2026 10:05:00 -0000

Today I'm joined by Michael Maroone, Chairman and CEO of Maroone USA.

Michael breaks down why new cars are becoming commodities, where profit has actually migrated, and why culture, curiosity, and operational freedom matter more than pay plans.

This episode is brought to you by:

1. Podium - 78% of customers buy from the first business that responds, yet most businesses reply an hour or more late. Jerry 2.0 is the only fully customizable AI Employee. Jerry learns your playbooks, understands your inventory, schedules appointments, books test drives, handles trade-ins, books consultations, sends promotions, requests reviews, and learns from your feedback—within minutes, day or night. Businesses now let Podium’s AI Employees handle 40% of their inbound leads, giving teams more time for their customers—and more time home for dinner. Learn what Jerry can do for you @ here!

2. Carfax - Drive long-term customer loyalty with CARFAX. Visit @ https://www.carfax.com/ to learn more.

3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That’s where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call @ http://www.trynomad.co

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Topics:

06:10 Instead of GMs, use equity-owning "President Partners."

06:45 Use a "Freedom Frame" for flexible governance.

08:00 High goodwill stores make partner buy-ins impossible.

19:55 Never use compensation to run your business.

21:10 Ask 20 questions in every elevator ride.

24:15 New car product has been totally commoditized.

26:15 We are facing a lost generation of CapEx.

32:15 Measure "Super PVR" to see total deal economics.

39:45 Reject framework agreements; they only hinder growth.

Car Dealership Guy Socials:

Sokolowski on Bench Strength, Gilson on Profit Potential, Merrick on F&I | Daily Dealer Live

Wed, 25 Feb 2026 19:23:00 -0000

Today's show features:

- Matt Sokolowski, COO of Willis Auto Campus  

- Michael Gilson, CEO of Conversica

- Ryan Merrick, Finance Manager at Fred Beans Automotive Group

This episode is brought to you by:

Conversica – The Conversica Intelligence platform helps dealerships unlock hidden revenue by analyzing their complete database to identify high-value opportunities and convert them automatically. Purpose-built AI that understands dealership economics—profit margins, service intervals, equity positions—to find the customers worth working right now. Learn more at https://www.conversica.com/industries/automotive

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠

Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠

Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ ⁠dealershipguy.com

Search Isn’t Being Replaced...It’s Evolving – How Dealers Win Search in the AI Era | Zach Billings, Co-Founder of Wikimotive

Tue, 24 Feb 2026 10:05:00 -0000

Today Sam D'Arc is joined by Zach Billings, Co-Founder of Wikimotive.

We break down why AI search is an evolution of SEO—not a replacement—and why consumer behavior is changing far slower than the hype suggests.

Zach explains where GEO actually matters today, why reputation and human content outperform technical gimmicks, and why most dealers should still double down on traditional search.

The big takeaway: AI is loud, but the real lead opportunity hasn’t moved yet. This episode is brought to you by:

3. Wikimotive - Wikimotive delivers organic and paid search solutions to hundreds of dealerships from rural rooftops to multiple top-5 national dealers. Their focus is simple: get your store in front of people already searching for a car or service, and measure success by the leads and appointments that follow — not vanity metrics. Visit @ https://wikimotive.com/CDG/ to learn more.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

02:00 Consumer habits haven't shifted to AI search yet.

05:45 Google (with Gemini) will win the AI war.

06:25 The tech isn't ready for inventory searches.

08:05 AI search is just 0.5% of opportunity.

09:45 Reputation (consensus) is the #1 factor.

10:52 Traditional SEO is the #2 lever.

11:52 Structure content with clear subsections and FAQs.

15:30 Perfect schema markup is overhyped busy work.

29:58 Winning requires a 12-month SEO horizon.

41:50 Google now devalues AI-generated content.

Car Dealership Guy Socials:

Lebowitz/Sansone on NJ Brokers, Billings on AI Search, Wood on Store Turnaround | Daily Dealer Live

Mon, 23 Feb 2026 20:25:00 -0000

Today's show features:

- Jake Lebowitz, Partner/Dealer Principal of Raceway Auto Group  

- Paul Sansone, Owner of Sansone Jr Auto Group  

- Zach Billings, CEO of Wikimotive  

- Michael Wood, General Manager of Land Rover Chantilly

This episode is brought to you by:

Check out Car Dealership Guy’s stuff:

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CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

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Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ ⁠dealershipguy.com

Fixed Ops Friday w/ David Rogers, Bill Demaree | Daily Dealer Live

Fri, 20 Feb 2026 19:21:00 -0000

Today's show features:

- David Rogers, Fixed Operations Director of Piazza Auto Group

- Bill Demaree, Corporate Director of Fixed Operations at Tom Wood Automotive

This episode is brought to you by:

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠

Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠

Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ ⁠dealershipguy.com

"Like Rocket Fuel for Growth!" – The Scale-Up Playbook Behind a Rapidly Expanding Dealer Group | Matt Stuckey, President of Stuckey Automotive

Thu, 19 Feb 2026 10:05:00 -0000

Today I'm joined by Matt Stuckey, President of Stuckey Automotive.

Matt explains how real estate mandates, throughput targets, and workforce pipelines intersect, and why productivity—not volume—is the real competitive edge in today’s market.

This episode is brought to you by:

1. iPacket - iPacket also offers iPacket Recon, iPacket OnTargeting and iPacket Value - the newest product to the iPacket line-up. iPacket partners with thousands of dealer partners and is headquartered in Williamstown, WV. For more information, visit @ here or follow the company on Facebook and LinkedIn.

Check out LotGPT here: https://lotlinx.com/lotgpt-waitlist/

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

05:08 Why waste prime retail real estate on dirty, used car reconditioning?

05:18 The "Shrink the Footprint" strategy for building high-leverage, low-overhead dealerships.

09:07 The "150-unit rule" that dictates exactly when you must centralize operations.

22:08 Why the secret to a happy family business is never working in the same building.

23:48 How to force your sales team to average 25 units—double the national average.

25:12 Why 45 minutes is the "magic number" that defines a modern car delivery.

25:27 The "Stopwatch Audit" trick to find out exactly where your deals are dying.

26:45 Ending the "Print-Scan-Shred" insanity to reclaim hundreds of lost staff hours.

33:45 The "Clock is Ticking" mindset for stealing B2B market share from competitors.

41:53 Why the "tech shortage" is a myth fueled by lazy dealership training.

Car Dealership Guy Socials:

Brunell on New Car Acquisition, Kilway on Cost Per Sale, Kaulback on Subaru | Daily Dealer Live

Wed, 18 Feb 2026 19:34:00 -0000

Today's show features:

- Richard Brunell, General Sales Manager at Toyota of Bellingham

- Jarrod Kilway, VP of Digital Ops at Casa Auto Group

- Devin Kaulback, General Manager of Subaru of Niagara

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

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Everything else ➤ ⁠dealershipguy.com

“Think Instacart for inventory!” — How Digital Platforms Are Reshaping Auctions & Profitability | Justin Zane, SVP, US Marketplace & Services at OPENLANE.

Tue, 17 Feb 2026 10:05:00 -0000

Today Sam D'Arc is joined by Justin Zane, SVP, US Marketplace & Services at OPENLANE.

We unpack why digital auctions have overtaken physical lanes in reach and efficiency, and why old habits—not economics—are keeping brick-and-mortar alive.

Justin explains how off-lease inventory is reshaping acquisition strategy, where AI improves condition accuracy, and why speed is now the dealer’s most valuable asset.

This episode is brought to you by:

1. Wikimotive - Wikimotive delivers organic and paid search solutions to hundreds of dealerships from rural rooftops to multiple top-5 national dealers. Their focus is simple: get your store in front of people already searching for a car or service, and measure success by the leads and appointments that follow — not vanity metrics. Visit @ https://wikimotive.com/CDG/

2. Openlane - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ openlane.com/cdg

Check out LotGPT here: https://lotlinx.com/lotgpt-waitlist/

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

04:06 How does Openlane help dealers win?

05:16 What's happening with off-lease EV prices?

07:31 What are the key tips for buying EVs?

09:09 How can dealers move aged inventory?

11:56 Digital auctions versus physical lanes

15:25 How is trust built in online buying?

18:54 What AI features does Openlane use?

22:04 What are the key takeaways for 2026?

Car Dealership Guy Socials:

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McCullar on Used Car Strategy, Tasche on Acquisition Leads | Daily Dealer Live

Mon, 16 Feb 2026 19:26:00 -0000

Today's show features:

- Wesley McCullar, Dealership Operator of Lake Norman CDJR

- Tina Tasche, Innovation and Technology Specialist at Van Horn Automotive Group

This episode is brought to you by:

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

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Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ ⁠dealershipguy.com

Profit Or Peril: Why The Final 1% Of Vehicle Condition Makes Or Breaks The Deal | Industry Spotlight

Sat, 14 Feb 2026 10:05:00 -0000

In this episode of the Industry Spotlight, we dive into why used car success in 2026 is no longer just about the purchase price, but about the high-stakes ability to acquire and articulate a vehicle's complete story.

Joining host Sam D’Arc is Doug Horner of General Sales Manager at Mercedes-Benz of North Olmsted and Tyler Astorg, Vice President Sales at iPacket to discuss how precision data—specifically knowing the exact options and trim levels—serves as a dealer's ultimate superpower.

They explore the fine line between profit and peril, demonstrating how missing even the smallest detail in a vehicle's history or condition can make or break your market advantage.

By leveraging full data sets to acquire cars at the correct competitive price and sharing that transparency with consumers, top-tier dealers are proving that the final 1% of effort in vehicle presentation is what truly secures the deal.

This episode of the Car Dealership Guy Podcast is brought to you by iPacket Value.

@iPacketOfficial - Founded in 2012 in West Virginia, iPacket is the leading provider of digital vehicle presentations in the automotive industry. The company’s cloud-based solutions help automotive dealers provide shoppers with a transparent digital vehicle-purchasing experience. iPacket also offers iPacket Recon, iPacket OnTargeting and iPacket Value - the newest product to the iPacket line-up. For more information, visit @ https://hubs.li/Q040pG-X0 or follow the company on Facebook and LinkedIn.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:17 What is Doug Horner's market advantage?

00:43 What were the NADA conference highlights?

01:39 How does social media impact sales?

05:22 What are the appraisal process insights?

11:40 What is iPacket and its benefits?

16:47 How is iPacket used in appraisals?

25:44 What are the final conclusions?

Car Dealership Guy Socials:

Fixed Ops Friday With Tully Williams, Dave Thomas, and Jim Sabino | Daily Dealer Live

Fri, 13 Feb 2026 19:48:00 -0000

Today's show features:

- Tully Williams, Fixed Operations Director of The Niello Company

- Dave Thomas, Director of Content Marketing at CDK Global

- Jim Sabino, Fixed Operations Director of All American Ford Paramus

This episode is brought to you by:

Foureyes – Foureyes helps dealers turn data into action. Starting with a clean, connected data foundation across dealership systems, Foureyes empowers dealerships to use that data to drive consistent execution throughout their business. The data stays dealer-owned, vendor-neutral, and works with any tools or partners. More than a CDP, Foureyes is a reset for how dealer data gets put to work. Headquartered in Oregon, Foureyes employees live in 20+ states to be closer to the communities where dealers are. Visit https://www.foureyes.io/ to learn more

CDK Global – CDK joins the show to break down their new Affordability Tracker which takes a look at the cars average Americans are buying the most. CDK is also tracking incentives and trucks to get a pulse on the market that goes beyond the ATP. Plus, CDK’s 5th annual Friction Points study is here and shows a marked improvement in the time it takes to sell a car. Only 35% of buyers now report a 2+ hour process, the lowest level yet, signaling meaningful progress in dealer speed and execution. https://www.cdkglobal.com/insights

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

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LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠

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Everything else ➤ ⁠dealershipguy.com

The Profit Squeeze: 5 Costs Dealers Are Reducing — And Why It Matters | Donald Kemp, General Sales Manager at Stowasser Buick GMC

Thu, 12 Feb 2026 10:05:00 -0000

Today I’m joined by Donald Kemp, General Sales Manager at Stowasser Buick GMC.

We dig into why human-first social content is outperforming inventory posts, how moving F&I earlier drives higher penetration, and where dealers are quietly leaking money through junk fees.

This episode is brought to you by:

1. Experian Automotive - Like most Car Dealership Guy Listeners, you’re constantly looking for the inside edge on the auto industry. So if you’re ready to step up your game to the next level – outpacing the competition and building customer loyalty – there’s only one place to go from here: Experian Automotive. They’re the only ones with exclusive data across vehicles, consumers, and credit—plus expert data scientists who connect the dots to uncover the insights you need. Get the industry-leading insights from Experian Automotive today! Learn more by visiting @ https://carguymedia.com/4cfcLjZ.

2. Privacy4Cars - Privacy4Cars' app lets your team delete it all in minutes and prove it with a Certificate of Deletion. Customers pay more. Trade-in capture rates soar. And you stand out as the dealership that actually protects people and what matters most to them. Drive more trade-ins, more loyalty, and more revenue. Offer customer vehicle privacy services today– visit @ https://privacy4cars.com/.

Check out LotGPT here: https://lotlinx.com/lotgpt-waitlist/

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

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Topics:

00:43 What are the key business insights?

02:42 What is the used car strategy?

05:41 How to improve finance and service?

23:38 How to manage vendor relationships?

26:10 Which lead sources are best?

29:14 How to optimize lending practices?

34:37 How to leverage social media?

24:38 How to reduce credit card fees?

Car Dealership Guy Socials:

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Simons, Ellis, and Toothman on Used Car Acquisition | Daily Dealer Live

Wed, 11 Feb 2026 20:06:00 -0000

Today's show features:

- Scott Simons, Dealer Principal of Simons Chevrolet GMC

- John Ellis, CEO of Agile Auto

- JR Toothman, Owner of Toothman Ford

This episode is brought to you by:

Agile Auto – The first of its kind intelligence platform purpose built for used car operations. Trusted by performance driven dealerships across the US and Canada, Agile Auto layers on top of your existing systems to deliver dealer and market specific acquisition guidance and daily operational direction that turns data into confident decisions, faster turn, and measurable profit. Learn more at https://www.agileauto.io/ and take a two week test drive to see how disciplined intelligence transforms used car results.

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"Never pre-qualify!" – The New Revenue Lever Inside Dealerships Bringing Clarity In The Back Office | Jake Cronin, CEO of Siro

Tue, 10 Feb 2026 10:05:00 -0000

Today I’m joined by Jake Cronin, CEO of Siro.

We break down the massive “dark matter” problem in dealership sales, why most of the sales process has been invisible until now, and how AI is finally capturing what actually happens in the showroom and F&I office.

Jake explains how dealers are using real conversation data to coach faster, enforce process, and connect marketing spend directly to in-store outcomes. We also dig into adoption, consent, and why this tech is about collaboration—not surveillance.

This episode is brought to you by:

1. Lotlinx - What if ChatGPT actually spoke dealer? Meet LotGPT — the first AI chatbot built just for car dealers. Fluent in your market, your dealership, and your inventory, LotGPT delivers instant insights to help you merchandise smarter, move inventory faster, and maximize profit. It pulls from your live inventory, CRM, and Google Analytics to give VIN-specific recommendations, helping dealers price vehicles accurately, spot wasted spend, and uncover the hottest opportunities — all in seconds. LotGPT is free for dealers, but invite-only. Join the waitlist now @ https://lotlinx.com/LotGPT/

2. CDK Global - Dealers—big news. CDK just leveled up their CRM in a massive way. We’re talking next-gen AI baked right into your daily workflow: Automatically following up with internet leads, surfacing buyer insights, and giving you instant AI-generated summaries of every customer interaction—no more digging through notes. And CRM Video is here. Record, send, and track personalized videos to customers—all inside the CRM. Check out the AI enhanced CDK CRM @ here!

3. Siro - Siro captures and analyzes every face-to-face conversation in Service, Sales, and F&I, giving auto dealers real-time visibility like never before. Stop guessing what's happening in the service drive, the box, or on the floor. Accelerate auto sales with Siro's AI powered coaching, learn more here.

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For dealers:

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Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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For industry vendors:

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Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:31 How is data collected and used?

04:14 How are worker goals matched?

09:23 What laws must a business follow?

17:16 How can smart glasses help in a dealership?

19:14 How can computer screens be made simpler?

21:12 How will AI change finance management?

25:29 What is the future of the company?

Car Dealership Guy Socials:

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Bowers on Challenging Carvana, San Martin on Dealership Design, Wood on Stocking | Daily Dealer Live

Mon, 09 Feb 2026 19:58:00 -0000

Today's show features:

- Matt Bowers, Owner of Matt Bowers Automotive Group

- Miguel Yelos San Martin, Principal of YSM Design, P.C.

- Shane Wood, General Manager of Bruce Titus Automotive Group

This episode is brought to you by:

YSM Designs – brings decades of experience helping dealers create facilities that are both brand-compliant and operationally efficient. Every design is tailored to the unique needs of the dealership, balancing OEM standards with real-world functionality. With over 30 years designing automotive facilities, YSM knows what works. Learn more at ⁠www.ysmdesign.com⁠

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My Socials:

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The $11B Dealer Group Secret – Why Your Used Car Strategy Needs More Data and Less Emotion | Industry Spotlight

Sat, 07 Feb 2026 10:05:00 -0000

Today, Sam sits down with Steve Hoggle, General Manager at Honda of Lake City and Sarah Copp, Director of Major Accounts at Lotlinx to pull back the curtain on the "Moneyball" strategy of modern automotive retail.

While many dealers are still relying on gut instinct and "emotional buying" at auction, the nation’s top-performing groups—including the $11 billion Morgan Auto Group—have shifted to a predictive, VIN-specific model.

We explore how Honda of Lake City achieved a staggering 4:1 used-to-new sales ratio and why the traditional "channel-first" marketing approach is often a recipe for wasted spend and aged inventory.

Learn how to identify "at-risk" vehicles the moment they hit your lot and discover the AI-driven tools that allow managers to see around corners before a car becomes a liability.

This episode of the Car Dealership Guy Podcast is brought to you by Lotlinx.

Lotlinx - What if ChatGPT actually spoke dealer? Meet LotGPT — the first AI chatbot built just for car dealers. Fluent in your market, your dealership, and your inventory, LotGPT delivers instant insights to help you merchandise smarter, move inventory faster, and maximize profit. It pulls from your live inventory, CRM, and Google Analytics to give VIN-specific recommendations, helping dealers price vehicles accurately, spot wasted spend, and uncover the hottest opportunities — all in seconds. LotGPT is free for dealers, but invite-only. Join the waitlist now @ https://lotlinx.com/LotGPT/

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:41 What are the used car buying challenges?

03:28 How to make data-driven decisions?

07:33 How does LotLinx help dealerships?

24:08 How are inventory strategies changing?

24:37 Why is VIN-level detail important?

26:41 How does a team manage used cars?

30:10 How does AI optimize ad spending?

37:15 What is AI's future in dealerships?

Car Dealership Guy Socials:

Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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LIVE From Final Day of NADA 2026 | Daily Dealer Live

Fri, 06 Feb 2026 19:44:00 -0000

Today's show features:

- Dennis Gingrich, Sales and Finance Director of The Niello Company

- Marion Cain, Managing Partner of Bell Auto Group

- Russell Richardson, Russ Flips Whips

This episode is brought to you by:

Lotlinx – ChatGPT can write emails, plan trips, even tell jokes… but it can’t tell you which VINs are at risk of sitting too long, how your dealer performs against your competition, or how to improve your VDPs. That’s where LotGPT comes in. It's the only chatbot built exclusively for car dealers. It knows your market, dealership and inventory. LotGPT is free for dealers, but invite-only. Join the waitlist now at https://lotlinx.com/LotGPT/

Reynolds & Reynolds – Have you seen Reynolds’ AI assistant Rey yet? With one prompt Rey can answer questions, analyze sales trends, generate reports, or even tell you which cars to buy next. Learn more at http://reyrey.com/reyai.

—

Check out Car Dealership Guy’s stuff:

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"An Army of Experts!" – The End of Software as We Know It + Reacting to Live Dealer Comments | Pre-NADA AI #7 Eric Rea, CEO of Podium

Thu, 05 Feb 2026 10:05:00 -0000

Today I’m joined by Eric Rea, CEO of Podium.

Eric breaks down how AI agents are replacing labor across sales and service, why speed is now the ultimate competitive advantage, and how fixed ops is finally getting real AI help instead of glorified answering services.

This episode is brought to you by:

1. CNA National - CNA National is the premier F&I provider for dealerships nationwide. With more than four decades in the industry, we’ve earned a reputation for service excellence. If you are looking for stability, consistency and experience, look no further than CNA National. Register for your commitment-free F&I profitability analysis by visiting @ https://www.cnanational.com/NADA.

2. Ikon Technologies - Ikon Technologies delivers a connected vehicle program for dealers that maximizes Customer Lifetime Value by driving sales efficiency and securing non-cancellable PVR on your front end while delivering an average of 50 additional customer-pay ROs every single month for your service bays. At NADA 2026 in Las Vegas, visit Stand 1763 West to see the benefits for yourself and take your chance to roll the dice to win a Rolls Royce (terms and conditions apply; no purchase necessary). Plus, as an exclusive offer for listeners, mention “Car Dealership Guy” when you sign up at NADA to have your entire initial installation fee waived—book your demo today @ https://ikontechnologies.com.

3. Podium - 78% of customers buy from the first business that responds, yet most businesses reply an hour or more late. In 2023 Podium deployed AI Employees to close that gap. In 2025 Podium released Jerry 2.0, a massive update that completely reimagines the AI Employee. Businesses now let Podium’s AI Employees handle 40% of their inbound leads, giving teams more time for their customers—and more time home for dinner. Learn what Jerry can do for you here! https://www.podium.com/car-dealership-guy

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Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

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Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:08 How is Podium AI (Jerry) changing dealerships?

04:03 What are the software challenges in dealerships?

06:42 How is AI added to dealerships?

18:45 How does AI personalize customer service?

19:14 What makes a CRM good?

20:03 What is the future of AI?

25:30 How does voice AI help service?

30:07 What are the upcoming plans for Podium?

Car Dealership Guy Socials:

The Great Dealer Tech Collapse – The AI Vendors Surviving 2026 & Who To Bet On | Pre-NADA AI #6 Brian Hoang, CEO of Mia

Tue, 03 Feb 2026 10:05:00 -0000

Today I’m joined by Brian Hoang, CEO of Mia. We dive into why dealerships are moving beyond fragmented SaaS tools toward AI-native platforms that automate real work, not just conversations.

Brian explains why consolidation is inevitable, and how dealers are already driving real revenue by offloading high-volume service tasks.

We also get into where most dealers go wrong with AI adoption—and what separates winners from noise heading into 2026.

This episode is brought to you by:

1. Uber for Business - If you’re headed to NADA, you already know that dealership operations are complex. Uber for Business helps make them simple by streamlining operations, improving CSI scores and keeping parts moving—all while delivering a better customer experience. Visit Uber for Business at NADA at Booth #7944N and get started @ https://businesses.uber.com/CDG.

2. CNA National - CNA National is the premier F&I provider for dealerships nationwide. With more than four decades in the industry, we’ve earned a reputation for service excellence. Plus, we are backed by one of the largest insurers in the U.S. If you are looking for stability, consistency and experience, look no further than CNA National. Register for your commitment-free F&I profitability analysis by visiting @ https://www.cnanational.com/NADA.

3. Mia - Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Learn more @ https://www.mia.inc

Check out Car Dealership Guy’s stuff:

For dealers:

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Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

03:19 Why was "Mia" created?

05:35 How can dealership tech be simpler?

08:26 How does AI help dealerships?

13:33 What are "Mia's" plans?

27:01 What are some success stories?

33:27 What is the future for "Mia"?

Car Dealership Guy Socials:

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Benstock on Online Parts, Steenbergh on Affordability, Steinberg on Dropped Data | Daily Dealer Live

Mon, 02 Feb 2026 19:14:00 -0000

Today's show features:

- David Steinberg, CEO of Foureyes

- Brian Benstock, Vice President & General Manager Paragon Honda and Paragon Acura

- Robert Steenbergh, CEO of AutoPayPlus

This episode is brought to you by:

Siro – Your customer conversations are gold—but most dealerships never extract the insights trapped inside them. Siro helps your team tap that data for smarter coaching, consistent process adherence, and measurable PVR growth. Come visit us at NADA Show - Booth #6368 (North Hall), or book a 10-minute meeting for a chance to win some exciting prizes: https://www.siro.ai/event/nada2026

AutoPayPlus – AutoPayPlus is the premium biweekly payments provider in the country. By accelerating the equity in the vehicle on the consumer's behalf, AutoPayPlus shortens the loan term and reduces negative equity - all while increasing PVR and making consumer payments more affordable. E-mail Sales@Autopayplus.com for more information.

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

The $7K Store that Built a 55-Year Dealer Empire & Where It's Going Next | Andrew Habberstad, CEO at Habberstad Auto Group

Sat, 31 Jan 2026 10:05:00 -0000

Today I’m joined by Andrew Habberstad, CEO at Habberstad Auto Group.

We unpack how a single relationship led to a $7,000 BMW franchise. Andrew breaks down generational continuity, smart expansion, and why listening to peers can quietly reshape a dealer’s entire future.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ https://cdgcircles.com/

Industry job board ➤ http://jobs.dealershipguy.com

Dealership recruiting ➤ http://www.cdgrecruiting.com

Fix your dealership’s social media ➤ http://www.trynomad.co

Request to be a podcast guest ➤ http://cdgguest.com

For industry vendors:

Advertise with Car Dealership Guy ➤ http://cdgpartner.com

Industry job board ➤ http://jobs.dealershipguy.com

Request to be a podcast guest ➤ http://cdgguest.com

Topics:

02:09 What defines the dealership business?

05:00 What are key leadership strategies?

15:22 How does a dealership retain employees?

25:22 What defines customer service excellence?

26:07 Which technology investments are innovative?

27:57 How can the in-store experience be elevated?

31:56 How do family dynamics affect the business?

37:05 What are Andrew's future goals?

Car Dealership Guy Socials:

X ➤ https://www.x.com/GuyDealership

Instagram ➤ https://www.instagram.com/cardealershipguy/

TikTok ➤ https://www.tiktok.com/@guydealership

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ https://www.dealershipguy.com

Dealer Video Excellence Challenge Awards Reveal | Daily Dealer Live

Fri, 30 Jan 2026 19:32:00 -0000

Today's show features:

Margaret Henney, Vice President of Marketing at CoVideo

Taylor Mazock, Social Media Manager at Cavender Auto Group

Jason Espin, Automotive Technician at Benzel-Busch Motor Car

Lauren Clarke, RV Sales Assistant at Airstream of South Florida

Chris Escalante, Finance Assistant at Suburban Buick GMC of Troy

This episode is brought to you by:

Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands to optimize performance and accelerate growth. To learn more, visit StreamCompanies.com.

CoVideo – Covideo is the leader in video lead response, helping dealerships convert more internet leads into appointments and vehicle sales through fast, personalized follow-up. Dealers using Covideo consistently see stronger engagement, higher appointment rates, and more vehicles sold. With AI-powered innovations coming soon, Covideo is continuing to help dealers move faster and win earlier in the sales process. Visit https://www.covideo.com/ to learn more.

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Solving the $182M Handoff Problem – Winning Back Customer Trust & Gen Z Buyers | Annie Fallows, Head of Navigator Platform at Capital One

Thu, 29 Jan 2026 10:05:00 -0000

Today I’m joined by Annie Fallows, Head of Navigator Platform at Capital One.

We dive into a massive shift in market sentiment, exploring how dealer trust skyrocketed from 44% to 70%. Annie breaks down why Gen Z is your most loyal—yet most anxious—customer and reveals the "spicy" truth that most digital processes only save five minutes of in-store time.

You’ll learn how to bridge the friction-filled gap between online research and the showroom floor to double your conversion rates

This episode is brought to you by:

1. Amazon Autos - Sell vehicles to online shoppers who can now buy or lease at Amazon Autos. Upload your inventory of new, used, and certified pre-owned vehicles to our online marketplace, where purchase-ready customers can browse, purchase online, then pick up at a local dealership. Learn more @ https://sell.amazon.com/programs/autos

2. Lotlinx - What if ChatGPT actually spoke dealer? Meet LotGPT — the first AI chatbot built just for car dealers. Fluent in your market, your dealership, and your inventory, LotGPT delivers instant insights to help you merchandise smarter, move inventory faster, and maximize profit. It pulls from your live inventory, CRM, and Google Analytics to give VIN-specific recommendations, helping dealers price vehicles accurately, spot wasted spend, and uncover the hottest opportunities — all in seconds. LotGPT is free for dealers, but invite-only. Join the waitlist now @ https://lotlinx.com/LotGPT

3. CapitalOne - Many dealers believe digital tools can help boost sales. But early findings from a recent Capital One Auto survey revealed operational challenges dealers are still navigating and how trust is shaped. Listen for insights as to what’s been uncovered and where the research is headed. Learn more @ https://www.capitalone.com/cars/auto-financing/dealer

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠https://cdgcircles.com/⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:27 Why is dealer trust important?

02:55 How do you measure dealer trust?

03:49 Do Gen Z trust dealers?

04:49 How can technology support dealers?

09:00 How can customer experience improve in today's world?

16:37 How to balance automation and personalization?

20:35 How should dealers evaluate AI tools?

Car Dealership Guy Socials:

Wyler on Acquisition, Rohrman on Tariffs, Owens on Reviews, Painter on TrueCar | Daily Dealer Live

Wed, 28 Jan 2026 21:58:00 -0000

Today's show features:

- David Wyler, President and CEO of Jeff Wyler Automotive Family

- Ryan Rohrman, Chief Executive Officer of Rohrman Auto Group

- Cuyler Owens, CEO of Widewail

- Scott Painter, Founder & CEO of TrueCar

This episode is brought to you by:

Widewail – Leading dealerships aren’t choosing between profit and customer experience. They’re learning to balance both. Widewail CEO Cuyler Owens unveils how Customer Intelligence provides the real-time insights needed to stay aligned with customer expectations as the digital-native market grows. The discussion, backed by Widewail's 15M-review dataset, will also highlight key findings from the 2026 Voice of the Customer Report. Read the full report here: https://carguymedia.com/3Zxbkrt

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

The End of the M&A Lottery – Why Earnings Quality Now Outweighs the Multiple | George Karolis, President of The Presidio Group

Tue, 27 Jan 2026 10:05:00 -0000

Today I’m joined by George Karolis, President of The Presidio Group.

George breaks down the tension between record-high blue sky multiples and the rising cost of capital, offering a rare look at who is buying, who is selling, and why the "big get bigger" trend is accelerating.

Visit @ ⁠https://thepresidiogroup.com/v2ud⁠ to download the data discussed in today’s episode. This episode is brought to you by:

2. fullthrottle.ai - fullthrottle.ai® is a next-generation AdTech powerhouse. The Automotive DSP™ is built specifically for the auto industry, combining advanced programmatic targeting, real-time bidding, and analytics tailored to drive dealership and OEM performance. With fullthrottle.ai®, marketers can reach the right car shoppers at the right moment and optimize toward real business outcomes like test drives, leads, or sales. https://www.fullthrottle.ai/ bridges the gap between auto media buying and results-driven marketing.

3. The Presidio Group - The Presidio Group is one of the longest standing investment banks entirely focused on the auto retail sector in the United States and was founded in 1998 with the simple mission to relentlessly put the interests of its clients first. During their careers, the professionals at Presidio have collectively closed more than 300 transactions for over $20.0 billion. The Presidio Group, based in Denver and Atlanta, publishes Presidio Perspectives: A Quarterly Outlook on Auto Retail and M&A Trends, a leading source of information about the automotive retail landscape. Click here to subscribe to our market insights: https://go.thepresidiogroup.com/cdg-x-the-presidio-group-strategic-insights-for-the-road-ahead

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:12 What does the current M&A market look like?

09:56 How are valuations and buyer behavior playing out?

18:25 How does technology impact dealerships?

22:50 What are vehicle brand-specific challenges currently?

27:21 What is the future outlook of the M&A market?

Car Dealership Guy Socials:

Pres on Insurance, Perrotta on Scout Threat | Daily Dealer Live

Mon, 26 Jan 2026 19:36:00 -0000

Today's show features:

- Chris Pres, VP, Automotive Distribution of Polly

- Laura Perrotta, President of NJ CAR

This episode is brought to you by:

Polly – Polly helps dealers turn insurance into a better customer experience and stronger deal performance. By bringing insurance directly into the car-buying journey, Polly helps dealers close more deals, move them faster, and keep buyers happier. Learn more at www.polly.co/cardealershipguy

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

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Why Most Service Departments Leak Calls – And What Actually Stops It | Pre-NADA AI #5

Sat, 24 Jan 2026 10:05:00 -0000

In part 5 of our Pre NADA AI Spotlight series, Sam sits down with Luke Sontag, Marketing, & IT Manager at Kissee Ford and Ari Polakof, CEO & Co-founder of Flai.

We explore how one family-owned dealership used voice AI to capture after-hours and rollover calls without losing its local, human feel.

Ari explains why most “bolt-on” AI fails, how deep DMS integration changes outcomes, and what it really takes to get service advisors to trust automation. The result is real appointments, immediate ROI, and less chaos on the service drive.

This episode of the Car Dealership Guy Podcast is brought to you by Flai:

Flai - Your best people know how to turn an opportunity into an appointment, but they can't be everywhere. Flai is an AI communications platform that handles calls, texts, and emails so every call gets answered, every lead gets followed up, and appointments get booked. Some dealers have seen appointments double. Book a free pilot at http://useflai.com

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

02:27 What are Kissee Ford's operational challenges?

08:45 How can AI solve service call problems?

14:46 What is "The Flai Solution"?

20:45 What were the early AI successes?

21:53 How were vendor issues solved?

23:57 How did "Amanda" impact operations?

26:00 How was AI integrated and onboarded at the dealership?

32:03 What are future AI plans?

Car Dealership Guy Socials:

Nenni on AI Traffic, Maher on Recall ROI, Studebaker on Selling 700 Cars/MO | Daily Dealer Live

Fri, 23 Jan 2026 19:54:00 -0000

Today's show features: - George Nenni, Founder of Generations Digital - Ryan Maher, CEO of BizzyCar - Rob Studebaker, General Manager of Treasure Valley Subaru

This episode is brought to you by:

Impel – Your sales team should be selling—not answering the same questions after hours or chasing low-intent leads. Impel Sales AI works the inbox 24/7, qualifying every lead, responding with intent-aware, personalized answers, and booking showroom appointments automatically. With Agentic Response, Impel interprets context in real time and hands off only ready-to-buy customers—complete with full conversation history and smart summaries—so your reps can step in at exactly the right moment. See how we turn your BDC into a powerhouse at NADA 2026, Booth #4331W and at https://impel.ai/sales-ai

BizzyCar – BizzyCar uses AI to automate recall outreach for dealerships, transforming missed opportunities into booked appointments, higher revenue, and safer vehicles. Book a demo today at: https://info.bizzycar.com/cdg

—

Check out Car Dealership Guy’s stuff:

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My Socials:

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250 Million Car Shoppers – How Dealers Are Turning Big Data Into A Secret Weapon | Brian MacDonald, CEO & President of CDK Global

Thu, 22 Jan 2026 10:05:00 -0000

Today I’m joined by Brian MacDonald, CEO & President of CDK Global.

We explore the massive scale of the CDK's automotive data ecosystem and what it means to have a touchpoint with nearly 90% of car owners in the country.

Brian breaks down how dealers can transform this historical database into a functional asset to improve operations and capture market share. This conversation reveals the strategic power of connectivity in an increasingly data-driven industry.

This episode is brought to you by:

2. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ http://openlane.com/cdg

3. CDK Global - Dealers—big news. CDK just leveled up their CRM in a massive way. We’re talking next-gen AI baked right into your daily workflow: Automatically following up with internet leads, surfacing buyer insights, and giving you instant AI-generated summaries of every customer interaction—no more digging through notes. And CRM Video is here. Record, send, and track personalized videos to customers—all inside the CRM. Check out the AI enhanced CDK CRM: Visit @ AI enhanced CDK CRM to learn more.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠https://cdgcircles.com/⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:55 What is Google Syndication?

01:35 What are Brian's bold predictions?

02:35 What is the current dealer economy?

04:29 What are the affordability trends?

06:29 How is AI innovating the industry?

07:12 What are CDK's data solutions?

18:31 What are the future industry predictions?

Car Dealership Guy Socials:

Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dyjak/York on PARTS Act, Nens on Buyer Privacy, Johnson on EOS Gains | Daily Dealer Live

Wed, 21 Jan 2026 19:30:00 -0000

Today's show features:

- Charlie Dyjak, Senior Manager, Legislative Affairs at NADA

- Greg York, President/CEO of Vann York Auto Group

- Sherryl Nens, SVP Head of US Dealer Sales at Privacy4cars

- Josh Johnson, CEO of Don Johnson Auto Group

This episode is brought to you by:

The Rawls Group – For over 50 years Rawls Succession Planners have advised high-net-worth dealer groups on leadership, alignment, and growth strategy - long before succession becomes urgent. Our work helps owners build organizations that perform today, develop future leaders, and stay strong whether they're expanding, transitioning leadership, or planning what's next. Visit our website at seekingsucccession.com. To receive a complimentary signed copy of “Help! I’ve Got Family in the Business,” email Hugh Roberts at Help@rawlsgroup.com

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Drowning in Tech Noise – How to Really Win with GEO, Reviews, and Conversion | Alexi Venneri, Co-founder and CEO of DAS Technology

Tue, 20 Jan 2026 10:05:00 -0000

Today I’m joined by Alexi Venneri, Co-founder and CEO of DAS Technology.

We dig into why dealers are spending a record $29,000 a month on SaaS yet still feel buried by noise, how AI search is shifting power from SEO to reviews-driven GEO, and why “conversion” now matters more than attraction.

Alexi breaks down her vendor agnostic philosophy, the idea of replicating perfect employees with tech, and what actually drives results in today’s market.

This episode is brought to you by:

1. Podium - Don’t miss another lead. With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars @ https://www.podium.com/car-dealership-guy

2. Amazon Autos - Sell vehicles to online shoppers who can now buy or lease at Amazon Autos. Upload your inventory of new, used, and certified pre-owned vehicles to our online marketplace, where purchase-ready customers can browse, purchase online, then pick up at a local dealership. Learn more @ https://sell.amazon.com/programs/autos ⁠

3. DAS Technology - If you’re already going to NADA, you might as well get invited to the best night of the week. DAS Technology is hosting a private party at Allegiant Stadium, and the only way to get a pass is by booking a short demo. You’ll see how DAS uses AI and data to improve lead response, service retention, and marketing ROI, then enjoy a night with Daymond John, DJ Jazzy Jeff, and NFL legends Tim Brown and Brandon Marshall as well as once-in-a-lifetime experiences like attempting a field goal and ziplining across a professional football field! See the details at dastechnology.com/nada

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠https://cdgcircles.com/⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:20 How did Alexi start in the industry?

02:36 Why was DAS founded during recession?

07:55 Why are reviews and social media important?

16:28 What trends worry dealers today?

23:36 How should leaders manage vendors?

27:18 Why is conversion rate more important than attraction?

29:07 How does technology improve experience?

31:51 How does culture affect industry relationships?

37:10 What events is Alexi excited about?

Car Dealership Guy Socials:

Dealer Succession Panel w/ Fred Beans | Daily Dealer Live

Mon, 19 Jan 2026 19:33:00 -0000

Today's show features:

- Fred Beans, Owner of Fred Beans Family of Dealerships

- Beth Beans Gilbert, Vice President of Fred Beans Family of Dealerships

- Hugh Roberts, Partner at The Rawls Group

This episode is brought to you by:

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

The Service Goldmine Dealers Are Ignoring – How To Deploy The 24/7 Revenue Engine | Pre-NADA AI #4 Shaun Sorensen, CEO and Co-Founder of Kenect

Sat, 17 Jan 2026 10:05:00 -0000

In part 4 of our Pre NADA AI Spotlight series, I’m joined by Shaun Sorensen, CEO and Co-Founder of Kenect. We dig into why the biggest untapped profit pool in dealerships isn’t sales—it’s service—and how AI agents are moving from “assistive tools” to full-on employees.

Shaun breaks down inbound vs. outbound AI, the real risks dealers fear, and how data-driven personalization is already driving nine-figure service revenue results.

This episode is brought to you by:

1. Merchant Advocate - Merchant Advocate saves businesses money on credit card fees WITHOUT switching processors. Find out how they can help your dealership with a FREE analysis. Click on @ http://merchantadvocate.com/cdg for more.

3. Kenect - The platform auto dealers are using to gather reviews, generate leads, and improve their online reputation, all powered by AI. – http://www.kenect.ai ⁠⁠⁠⁠

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠https://cdgcircles.com/⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:06 Why did Shaun shift from dealer to innovator?

02:10 What is the biggest AI challenge in dealerships?

03:24 How is service AI revolutionizing dealerships?

04:57 What has been AI's biggest impact so far?

08:00 What was the hardest part of AI adoption?

12:55 What are the broader AI trends to watch?

13:15 What is a key question from the group?

20:00 How can dealers start with AI today?

26:43 What are Shaun’s final thoughts and personal insights?

Car Dealership Guy Socials:

Covideo Contest Finalists Revealed, Sita on Videos Driving Performance | Daily Dealer Live

Fri, 16 Jan 2026 19:21:00 -0000

Today's show features:

- Margaret Henney, Vice President of Marketing of Covideo

- Nino Sita, General Manager at Lindsay CDJR

This episode is brought to you by:

Experian – In the past year, 85% of dealers have suspected or confirmed fraud cases, primarily due to income fabrication and forged documents. The fix? Experian Automotive's Fraud Protect. Fraud Protect quickly and easily validates customer identities and documents with zero disruption to your sales flow or the consumer journey. Learn more at: https://www.experian.com/automotive/fraud-protect

Dealer Video Excellence Challenge, presented by Covideo – enter the contest by submitting your videos for your chance to win $1,000 and 3 months of Covideo access here: https://2tqce38uozv.typeform.com/to/KEOuOixJ

—

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

The Next Frontier for Dealership Service Phone Lines (+ The Hours Saved Using It) | Pre-NADA AI #3

Thu, 15 Jan 2026 10:05:00 -0000

In part 3 of our Pre NADA AI Spotlight series we break down why call handling is still broken, and how a new generation of agentic AI is changing the equation.

Today, Sam sits down with Chris Murphy, General Manager of Volkswagen of Oakland and Monik Pamecha, CEO of Toma. We explore how forward-thinking dealers are reallocating human talent away from low-value phone work and back into high-impact, in-store customer interactions.

The conversation also tackles a harder truth: as AI becomes a true operational layer, GMs are now managing AI agents the same way they manage people—training them, auditing performance, and holding them accountable.

This episode is brought to you by:

Toma - Toma builds AI agents that protect dealership revenue, retention, and reputation by automating communications and workflows with safeguards that protect the customer experience. If you’re evaluating AI at NADA, see what thoughtful deployment actually looks like by pre-booking your demo at: http://toma.com/nada-2026

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠https://cdgcircles.com/⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

02:41 What is the biggest challenge in call handling?

04:54 Why transition service advisors to AI?

08:17 How to implement Toma AI?

14:03 How does AI enhance the customer experience?

24:34 How does voice AI improve customer interaction?

27:11 What was the biggest AI integration challenge?

36:59 How can dealerships use AI for outbound communication?

41:11 What is the future of AI in dealerships?

Car Dealership Guy Socials:

Horner on Used Strategy, Riley on Loyalty | Daily Dealer Live

Wed, 14 Jan 2026 19:27:00 -0000

Today's show features:

- Doug Horner, GSM of Mercedes-Benz of North Olmsted

- Jameson Riley, General Manager of Riley Volvo

This episode is brought to you by:

—

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

"Fair Doesn't Mean Equal": How Spitzer Autoworld Doubled in 5 Years (+ Tools They Used To Do It) | Andrew Spitzer, COO of Spitzer Autoworld

Tue, 13 Jan 2026 10:05:00 -0000

Today I’m joined by Andrew Spitzer, COO of Spitzer Autoworld.

Spitzer breaks down how his fourth-generation family business doubled its footprint to 26 rooftops while maintaining radical showroom etiquette. He reveals why he bans AirPods on the floor, how a chance encounter with Henry Ford shaped the group’s legacy, and the specific ways they use AI to scale high-touch customer service.

We also explore the group’s "Elite 8" meritocracy and why service retention is now the primary driver of their long-term growth strategy.

This episode is brought to you by:

2. Impel - Meet the AI Operating System built for a new era of automotive retailing. From CRM to service bay, from website to DMS, it unifies and orchestrates every part of your dealership operations—and your customer lifecycle. Visit @ http://impel.ai and discover how Impel AI turns routine interactions into VIP experiences.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠https://cdgcircles.com/⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:39 What is modern showroom etiquette and technology?

03:12 What is the history of Spitzer Auto World?

06:40 What are Spitzer Auto World's core marketing and branding strategies?

08:21 How does Spitzer Auto World engage via social media?

13:23 What drives Spitzer Auto World's acquisition and growth strategy?

19:46 How do cultural touches enhance customer experience?

27:32 How does a centralized BDC and meritocracy work?

30:07 How is AI used in sales and service?

36:26 What is Spitzer Auto World's service retention and VIP program?

Car Dealership Guy Socials:

Hill on Sales Process, Thomas on 2026 Predictions, Smith on Mystery Shopping | Daily Dealer Live

Mon, 12 Jan 2026 19:43:00 -0000

Today's show features:

- Stephen Hill, Managing Partner at Oakes Auto Inc

- Dave Thomas, Director of Content Marketing at CDK Global

- Greg Smith, Vice President of Operations at Leavens Automotive Group

This episode is brought to you by:

—

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Fixed Ops Friday: David Cerqueira, Danny Negalha | Daily Dealer Live

Fri, 09 Jan 2026 20:21:00 -0000

Today's show features:

- David Cerqueira, Service Director at Benzel-Busch Motor Car

- Danny Negalha, Fixed Ops Director at McGovern Automotive Group

This episode is brought to you by:

—

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

The Time-to-Sale Problem Dealers Are Dying to Fix (and Who's Figured it out) | Pre-NADA AI Spotlight #2 | Sanjay Varnwal, Co-Founder & CEO at Spyne.ai

Thu, 08 Jan 2026 10:05:00 -0000

Today I’m joined by Sanjay Varnwal, Co-Founder & CEO at Spyne.ai.

In part 2 of our Pre NADA AI Spotlight series we break down how AI is actually being deployed inside dealerships today—from faster merchandising to smarter lead handling—and where it’s delivering real ROI versus hype.

Sanjay explains how workflow optimization and tech partnerships are reshaping the dealer tech stack, why voice AI has accelerated dramatically in the last 6–9 months, and what data security and compliance mean in an AI-first world.

This episode is brought to you by:

2. Merchant Advocate - Merchant Advocate saves businesses money on credit card fees WITHOUT switching processors. Find out how they can help your dealership with a FREE analysis. Click on @ http://merchantadvocate.com/cdg for more.

3. Spyne - Meet Vini by Spyne — your dealership’s AI-powered Conversational Agent. Vini answers every call and chat, engages customers instantly, and uncovers hidden revenue in your CRM and inventory. Every missed opportunity? Found and converted. Learn more at http://spyne.ai/vini-cdg

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠https://cdgcircles.com/⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:42 What is Sanjay's background in hospitality?

01:41 How is AI impacting the automotive industry?

02:48 What are the biggest challenges in AI adoption?

05:50 Explaining Spyne's technology in detail

08:55 How does voice AI improve dealer engagement?

14:13 What is the future of AI in dealerships?

Car Dealership Guy Socials:

Burnett on Ford 2.0 Launch, Lasky on Honing F&I Process | Daily Dealer Live

Wed, 07 Jan 2026 20:00:00 -0000

Today's show features:

- JB Burnett, Executive General Manager of Preston Automotive Group

- Justin Lasky, Business Manager at Lexus of North Hills

This episode is brought to you by:

—

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

The Margin Problem Dealers Rarely Audit: Credit Cards (And 3 Practical Fixes) | Eric Cohen, CEO at Merchant Advocate

Tue, 06 Jan 2026 10:05:00 -0000

Today I’m joined by Eric Cohen, CEO at Merchant Advocate.

We break down why credit card processing is one of the most overlooked expense lines in dealerships, how 60–70% of stores are overpaying, and which “non-negotiable” fees are actually negotiable.

Eric explains where the hidden charges live, how to audit statements properly, and why transparency matters more than ever in a largely unregulated space. The payoff: real strategies dealers can use to reclaim margin without cutting people or growth.

This episode is brought to you by:

1. Flai Technologies Inc - Your best people know how to turn an opportunity into an appointment—but they can't be everywhere. Flai is an AI communications platform that handles calls, texts, and emails before your team takes care of customers. Every call gets answered. Every lead gets followed up. Appointments get booked. Flai works with some of the largest dealer groups in the US, and some dealers have seen appointments double. They're offering free pilots to CDG listeners till January 31. Book a meeting @ http://useflai.com

2. Ikon Technologies delivers a connected vehicle program for dealers that maximizes Customer Lifetime Value by driving sales efficiency and securing non-cancellable PVR on your front end while delivering an average of 50 additional customer-pay ROs every single month for your service bays. At NADA 2026 in Las Vegas, visit Stand 1763 West to see the benefits for yourself and take your chance to roll the dice to win a Rolls Royce (terms and conditions apply; no purchase necessary). Plus, as an exclusive offer for listeners, mention “Car Dealership Guy” when you sign up at NADA to have your entire initial installation fee waived—book your demo today @ http://ikontechnologies.com/CDG

3. Merchant Advocate - Merchant Advocate saves businesses money on credit card fees WITHOUT switching processors. Find out how they can help your dealership with a FREE analysis. Click on @ http://merchantadvocate.com/cdg for more.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠https://cdgcircles.com/⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:14 What are the top dealer concerns today?

04:43 How do credit card processing fees work?

07:44 What are the best optimization strategies?

14:03 What are the most common hidden fees?

16:56 What is the Merchant Advocate's unique approach?

21:40 What is your most impactful client success story?

Car Dealership Guy Socials:

Pharr on Recruiting, Ferri on Inbound Challenges, Westrum on Team Dev | Daily Dealer Live

Mon, 05 Jan 2026 20:56:00 -0000

Today's show features:

- Scott Pharr, COO/Partner of P4 Automotive

- Stephane Ferri, CEO of Car Wars

- Micah Westrum, General Manager of Ramsey Mazda

This episode is brought to you by:

—

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

‘The CSI Illusion’ : The Death of the Survey and Why Speed is the Real Driver of Dealer Profit | Pre-NADA AI Spotlight #1

Sat, 03 Jan 2026 10:15:00 -0000

This year, auto retail crossed a real inflection point with AI — not just experimentation, but actual adoption inside dealerships. With that shift came a flood of questions from operators trying to separate signal from noise. AI is everywhere right now. Claims are loud. Results are uneven. And it’s not always clear what’s actually working.

So we’re launching an seven-part series, Pre-NADA AI Spotlight — conversations with the most forward-leaning AI companies in auto retail, focused on what they’re building, what’s delivering real results in dealerships today, what isn’t, and what dealers should realistically be paying attention to heading into NADA.

Today, Sam sits down with William Camastro, Dealer/Operator, Gold Coast Cadillac, and Derek Simonds, Executive VP Automotive at Numa.

This episode of the Car Dealership Guy Podcast is brought to you by Numa:

Numa - Numa is the first AI agent platform for auto dealerships. Address communication breakdowns with customers and get full visibility into all service interactions. Numa answers every call, rescues and books service appointments and lets service teams see all customer communications in one place. Increase Repair Order revenue, expand your customer base and increase CSI. Visit @ https://www.numa.com/

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics: 00:36 What is Bill Camastro's customer service philosophy?
04:13 Why is satisfaction more important than CSI?
05:19 What is the main challenge with CSI metrics?
07:58 How can AI track satisfaction in real time?
19:15 How is AI revolutionizing customer outreach?
19:39 How can AI streamline communication?
20:40 Why is speed crucial in customer service?
21:55 How can AI improve retention and satisfaction?
34:31 What future innovations are you most excited about? Car Dealership Guy Socials:

Year-End Special: CDG Founder on 2025 Lessons & 2026 Ahead | Yossi Levi

Fri, 02 Jan 2026 23:55:00 -0000

Happy New Year everyone! Today I’m recapping 2025, and giving a sneak preview of what's next for 2026.

My direct line: (856) 393-5432

This episode is brought to you by:

1. Ikon Technologies - Ikon Technologies delivers a connected vehicle program for dealers that maximizes Customer Lifetime Value by driving sales efficiency and securing non-cancellable PVR on your front end while delivering an average of 50 additional customer-pay ROs every single month for your service bays. At NADA 2026 in Las Vegas, visit Stand 1763 West to see the benefits for yourself and take your chance to roll the dice to win a Rolls Royce (terms and conditions apply; no purchase necessary). Plus, as an exclusive offer for listeners, mention “Car Dealership Guy” when you sign up at NADA to have your entire initial installation fee waived—book your demo today @ ⁠http://ikontechnologies.com/CDG⁠ 2. Merchant Advocate - Merchant Advocate saves businesses money on credit card fees WITHOUT switching processors. Find out how they can help your dealership with a FREE analysis. Click on @ ⁠http://merchantadvocate.com/cdg⁠ for more.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠https://cdgcircles.com/⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics: 00:13 Yossi's reflection on the CDG Podcast journey
00:31 How did the podcast start?
01:42 How going viral changed things
02:35 Why did Yossi start inviting guests?
03:23 What exciting announcements are coming for CDG?
06:39 How does Yossi's personal life influence the podcast?
10:21 Closing remarks and wishes

Car Dealership Guy Socials:

NYE Special: Best of Daily Dealer Live

Wed, 31 Dec 2025 19:30:00 -0000

Today's show features a best of roundup from our first year of Daily Dealer Live:

Brian Benstock, VP/GM @ Paragon Honda & Acura

Doug Horner, General Sales Manager at Mercedes-Benz of North Olmsted

Grant Cardone, CEO of Cardone Capital

+ more!

This episode is brought to you by:

Impel – Impel’s Service AI with Voice AI changes that with proactive, VIN-specific outreach based on individual driving behavior, missed call capture, and instant appointment scheduling by text and email. Advisors stay focused on the drive. Customers get fast, personalized service. One complete platform. No missed moments. No missed revenue. Visit https://carguymedia.com/4pXVx0x to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

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Everything else ➤ dealershipguy.com

“We 3x'd Fixed Revenue!” – How Dealers Are Leaning Into Service for the Next Cycle | Nathan Shaver, Managing Partner at Shaver Auto Group

Tue, 30 Dec 2025 10:05:00 -0000

Today I’m joined by Nathan Shaver, Managing Partner, Shaver Auto Group.

We dig into why fixed operations have become the most reliable growth engine for dealerships, what it actually took to triple service gross in 18 months, and where dealers are still leaving money on the table.

This episode is brought to you by:

2. Ikon Technologies - Ikon Technologies delivers a connected vehicle program for dealers that maximizes Customer Lifetime Value by driving sales efficiency and securing non-cancellable PVR on your front end while delivering an average of 50 additional customer-pay ROs every single month for your service bays. At NADA 2026 in Las Vegas, visit Stand 1763 West to see the benefits for yourself and take your chance to roll the dice to win a Rolls-Royce (terms and conditions apply; no purchase necessary). Plus, as an exclusive offer for listeners, mention “Car Dealership Guy” when you sign up at NADA to have your entire initial installation fee waived—book your demo today @ http://ikontechnologies.com/CDG

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

02:39 How did family business shape Nathan?

07:18 Biggest challenge and success in fixed ops?

11:26 Best strategy for customer retention?

25:56 Biggest challenge in used car market?

36:42 Final piece of advice?

Car Dealership Guy Socials:

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Hall on Scout DTC Win in CO, Haig on Dealership M&A Market Update | Daily Dealer Live

Mon, 29 Dec 2025 21:08:00 -0000

Today's show features:

Don Hall, President and CEO of Virginia Automobile Dealers Association

Alan Haig, President of Haig Partners

This episode is brought to you by:

—

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

“Take On The Big Boys!” — Inside the Mind of a 70+ Rooftop Canadian Auto Giant Taking on the U.S. | Jared Priestner, CEO of Go Auto

Thu, 25 Dec 2025 10:05:00 -0000

Today I’m joined by Jared Priestner, CEO of Go Auto.

Jared breaks down why Go Auto is expanding aggressively into the U.S., how concentration risk in Western Canada shaped that move, and what it takes to scale culture across borders.

We talk financial discipline, acquisition integration, and why used cars remain one of the biggest profit unlocks for dealers willing to operate differently.

This episode is brought to you by:

2. PayJunction - For a limited time, PayJunction is giving dealers one free month (with up to $10,000 in non-credit processing fees back) when you activate and use SmartSurcharge. Claim your free month @ https://carguymedia.com/4p2LzcS

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:07 Strategy for US market expansion?

01:51 How did Jared's early career shape him?

06:33 Key to strategic evolution and growth?

13:18 What defines the company's culture?

26:51 How do team dynamics impact customers?

27:54 How to balance profit and experience?

29:21 Best integration strategy for new acquisitions?

32:29 Why sell your store to this company?

37:07 Future vision and growth strategy?

Car Dealership Guy Socials:

The Real Cost of Car Theft at Dealerships – Security, Recovery, and Retention | Industry Spotlight

Tue, 23 Dec 2025 10:05:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Dorian Jimenez, Owner-Dealer Operator of Classic Chevrolet OKC, and Chuck Stilwill, EVP of Ikon Technologies.

This episode of the Car Dealership Guy Podcast is brought to you by Ikon Technologies:

1. Ikon Technologies - Ikon Technologies delivers a connected vehicle program for dealers that maximizes Customer Lifetime Value by driving sales efficiency and securing non-cancellable PVR on your front end while delivering an average of 50 additional customer-pay ROs every single month for your service bays. At NADA 2026 in Las Vegas, visit Stand 1763 West to see the benefits for yourself and take your chance to roll the dice to win a Rolls-Royce (terms and conditions apply; no purchase necessary). Plus, as an exclusive offer for listeners, mention “Car Dealership Guy” when you sign up at NADA to have your entire initial installation fee waived—book your demo today at http://www.ikontechnologies.com/CDG

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:47 Dorian's journey from GSM to owner?

02:34 Biggest theft challenge at Chevy store?

03:39 Sting operation against drug cartel?

08:57 Best practices for protecting inventory?

19:36 How battery monitoring helps dealers?

20:14 Speed alerts improve customer compliance?

22:01 Insurance benefits of speed policies?

22:57 Using customer data for upsells?

25:21 Key dealer benefit of connected data?

Car Dealership Guy Socials:

Thomas on Dealership Security, Wise on Recruiting | Daily Dealer Live

Mon, 22 Dec 2025 19:26:00 -0000

Today's show features:

- Karianne Thomas, Director of Security at Zeigler Auto Group

- Brad Wise, Executive Manager at Ferman Chevrolet Mazda

This episode is brought to you by:

KPA – The 700Credit data breach has triggered FTC Safeguards Rule obligations and state notification requirements that dealers must act on immediately. Non-compliance means regulatory penalties, legal liability, and reputational damage. KPA's VP of Compliance Adam Crowell and 700Credit's Ken Hill reveal what regulators expect, your notification deadlines, and how to avoid enforcement action. Don't wait until auditors come knocking—get the compliance guidance you need to protect your dealership from this breach fallout. Watch the webinar here: https://webinars.on24.com/kpa/CDG2025

—

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

X ➤ ⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠

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Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

Breaud on Fixed Velocity, Podium on Customer Conv., Downing on Digital Strategy | Daily Dealer Live

Fri, 19 Dec 2025 19:39:00 -0000

Today's show features:

- Lawrence Breaud, Dealer Principal at Autos of Forney/VinFast

- Jiovan Melendez, Sr. Director, Product at Podium   

- Liam Golightley, VP, Customer Success at Podium

- Kate Downing, COO of Williams Auto Group

This episode is brought to you by:

Podium – Podium is redefining how dealerships engage and convert customers by acting as a fully trained, fully coachable AI team member available 24/7. Dealers can customize Jerry to follow their exact playbooks, speak in their brand voice, and drive more appointments and revenue. Learn more at https://www.podium.com/car-dealership-guy

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Recruiting ➤ ⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠

My Socials:

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Threads ➤ ⁠⁠⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠

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Everything else ➤ ⁠⁠⁠⁠⁠⁠dealershipguy.com

“Time Kills Deals!” – The 40% Rule and the Speed Strategy That Closes More Car Deals | Chase Abbott, VP of Sales at Cox Automotive

Thu, 18 Dec 2025 10:05:00 -0000

Today I’m joined by Chase Abbott, VP of Sales at Cox Automotive.

We break down how AI, data, and connected technology are reshaping dealership operations, customer experience, and competitive strategy.

Chase explains where dealers are falling behind, why ecosystem-level integration matters, and how to overcome resistance to new tools. We also dig into the numbers—like Cox’s 82M monthly visitors and the 40% idle-time problem—that reveal where the biggest wins still are.

Reach out to Chase directly here:

chase.abbott@coxautoinc.com

913 624 4963

This episode is brought to you by:

1. AFSA - Get Revv’d Up for the Ultimate Vehicle Finance Event of 2026. February 3rd to 5th, 2026 | Bellagio Hotel, Las Vegas, Nevada. The vehicle finance industry is evolving at breakneck speed. Are you ready to accelerate ahead of the competition? Join hundreds of industry leaders, innovators, and decision-makers at the 2026 American Financial Services Association Vehicle Finance Conference & Expo—the must-attend event where cutting-edge insights, powerful connections, and game-changing strategies converge under one roof. World-Class Keynote speakers who inspire action, and sessions that put vehicle finance insights into overdrive. Secure your spot today at http://vf-conference.afsaonline.org The 2026 AFSA Vehicle Finance Conference & Expo – Where the Leaders in Vehicle Finance Accelerate to Success

2. PayJunction - Outdated payment systems, rising fees, and complex reporting shouldn’t stand in the way of your dealership’s success. That’s why dealers are switching to PayJunction, the industry leading tech to help auto retailers optimize rate structures and even enable surcharging. Ready to see how much you could be saving? For a limited time, PayJunction is giving dealers one free month (with up to $10,000 in non-credit processing fees back) when you activate and use SmartSurcharge. Claim your free month @ https://carguymedia.com/4p2LzcS

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

03:31 Biggest dealer challenge: affordability or staffing?

21:06 How to overcome AI adoption resistance?

23:13 Best strategy for implementing AI?

32:34 Future of AI in auto

Car Dealership Guy Socials:

Murphy on EV Politics, Crain on Video MPI's | Daily Dealer Live

Wed, 17 Dec 2025 19:46:00 -0000

Today's show features:

Mike Murphy, Founder of EVs for All America 

Christian Crain, VP of Operations at Crain Automotive

This episode is brought to you by:

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Recruiting ➤ ⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠

My Socials:

X ➤ ⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠

Instagram ➤⁠⁠⁠⁠⁠⁠ https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠

TikTok ➤ ⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠

LinkedIn ➤ ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠⁠⁠

Threads ➤ ⁠⁠⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠

Facebook ➤ ⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠

Everything else ➤ ⁠⁠⁠⁠⁠⁠dealershipguy.com

“Burn The Ships!” – Scott Simons’ Tactics for Fixing a Dealership From the Ground Up | Scott Simons, Dealer Principal of Simons Chevrolet GMC

Tue, 16 Dec 2025 10:05:00 -0000

Today I’m joined by Scott Simons, Dealer Principal of Simons Chevrolet GMC.

Scott breaks down the leap from corporate leadership to dealership ownership — the money discipline, personal brand, and network it actually takes.

He lays out the unexpected challenges of buying his first store, how he navigated a sub-$10M investment, and why adaptability became his biggest edge. Dealers will walk away with clear, tactical insights on evaluating opportunities, managing risk, and jump-starting early growth.

This episode is brought to you by:

1. vAuto - Join us at the Cox Automotive Village during NADA. See the latest vAuto innovations and talk to our experts. Reserve your spot now at https://www.coxautoinc.com/nada/vauto. Don’t miss it—your next big advantage starts here. Visit @ https://www.coxautoinc.com/nada/vauto

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

03:10 Key to acquiring the dealership?

06:24 How does family drive your motivation?

11:42 Biggest operational challenge and strategy?

14:13 Most crucial vendor relationship lesson?

24:59 Securing OEM approval: hardest part?

28:42 How to build a strong team?

29:52 How does networking drive career growth?

49:27 What is your ultimate legacy goal?

Car Dealership Guy Socials:

Wright on Deceptive Pricing, Dell on Used, Robertson on Video Lead Response | Daily Dealer Live

Mon, 15 Dec 2025 19:39:00 -0000

Today's show features:

- Andy Wright, Managing Partner at VINART Automotive Group  

- Rob Dell, Vice President of Bob Ruth Ford  

- Patrick Robertson, GM of Hyundai of Cool Springs

This episode is brought to you by:

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Recruiting ➤ ⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠

My Socials:

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Raymond on GM Talent Strategy, Strosnider on Buying Used Inventory | Daily Dealer Live

Fri, 12 Dec 2025 19:27:00 -0000

Today's show features:

Gerry Raymond, President of Gerry Raymond Automotive

Kevin Strosnider, Dealer Operator of Strosnider Chevrolet  

This episode is brought to you by:

Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades to highlight true value and help shoppers make confident buying decisions. Cars.com is the flagship offering from Cars Commerce, an audience-driven technology company simplifying everything about buying and selling cars. Learn more at https://www.carscommerce.inc/marketplace.

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Recruiting ➤ ⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠

My Socials:

X ➤ ⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠

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The King of Staten Island: Real Strategies to Win Against Deceptive Pricing, Stairsteps & Amazon | Marcello Sciarrino, Co-Owner of Island Auto Group

Thu, 11 Dec 2025 10:05:00 -0000

Today I’m joined by Marcello Sciarrino, Co-Owner Island Auto Group.

We unpack how family-owned dealerships can stand out against national groups, why transparency matters now more than ever, and the biggest fixed ops opportunities in today’s market.

We also get into service retention, culture, and why Toyota’s hybrid strategy is paying off while others chase EVs.

This episode is brought to you by:

1. Overfuel - Overfuel is the new technical standard in automotive websites, proven to grow sales by 30%+. Whether you need more revenue or better support, they’ve got you covered. Visit @ http://overfuel.com and enter code CDG500 to get $500 OFF a new website.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:31 What is the community connection?

02:30 How did Marcello enter auto industry?

03:41 Building a successful auto career how?

06:22 Biggest industry challenge and change?

12:17 Modern work-life balance expectations?

20:40 Key insight on OEM relationships?

26:03 How do brokers impact business?

29:50 Most innovative service department change?

35:38 How to create sales transparency?

Car Dealership Guy Socials:

Toothman on Fleet Focus, Waishampayan on New Ad Tech, Lundy on Sales/BDC Split | Daily Dealer Live

Wed, 10 Dec 2025 19:56:00 -0000

Today's show features:

JR Toothman, Owner of Toothman Ford  

Amol Waishampayan, Co-Founder of Fullthrottle.ai

Glenn Lundy, President of 800% Elite Auto

This episode is brought to you by:

Fullthrottle.ai – fullthrottle.ai® helps dealers, OEMs, and automotive agencies deliver laser-sharp, household-level omnichannel targeting with the first generative-AI powered automotive DSP — enabling identity-based reach and real-time bidding efficiency. We’re also a proud partner of the Automotive Media Marketplace, bringing smarter, tierless activation to the industry. Meet our team at NADA 2026 at the Auto Media Marketplace Booth #1915W or at the V20 Booth #2001W. To learn more or book your demo, visit https://www.fullthrottle.ai/the-automotive-dsp/

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠

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"Half of their DMS is inactive!" – A Wakeup-Call for Service Drives and How to Bring Customers Back | Mark Altieri, EVP of Business Development at Zonic Design

Tue, 09 Dec 2025 10:05:00 -0000

Today I’m joined by Mark Altieri, EVP of Business Development at Zonic Design.

We break down why fixed ops is still the most under-leveraged profit center in dealerships—and how communication gaps are quietly eroding customer loyalty.

Mark explains how AI is reshaping customer engagement, why half of a dealership’s DMS often sits untouched, and what operators can do to immediately improve retention.

Clear takeaways, practical frameworks, and fast-changing tech insights make this a must-listen for every dealer.

Have questions about how Zonic Design can help your service operations, reach out to Mark directly at mark@zonicdesign.com or find him on linkedin at https://www.linkedin.com/in/maltieri/

This episode is brought to you by:

1. Repair360 - If you’re in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Go to www.repair360.com

2. fullthrottle.ai® - fullthrottle.ai® is a next-generation AdTech powerhouse. The Automotive DSP™ is built specifically for the auto industry, combining advanced programmatic targeting, real-time bidding, and analytics tailored to drive dealership and OEM performance. With fullthrottle.ai®, marketers can reach the right car shoppers at the right moment and optimize toward real business outcomes like test drives, leads, or sales. fullthrottle.ai® bridges the gap between auto media buying and results-driven marketing. Check out http://fullthrottle.ai

3. Zonic Design - 28 years providing direct to dealer fixed operations solutions. Data • Print • Digital • Voice • AI, Removing the noise in pursuit of frictionless customer engagement. Learn more about BDC-Angel at https://zonicdesign.com

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:06 Why are fixed ops so important?

00:28 What's the first impression in service?

02:38 Biggest challenge and opportunity in fixed ops?

06:10 How to improve dealership communication?

08:24 How can AI help service departments?

21:50 Tailoring communication strategies for different customers?

28:37 Final piece of advice for fixed ops?

Car Dealership Guy Socials:

Used Car Special: Winning Strategies w/ Pohanka and Scates | Daily Dealer Live

Mon, 08 Dec 2025 19:09:00 -0000

Today's show features:

- Tim Pohanka, Vice President of Pohanka Nissan Hyundai

- Jeremy Scates, Owner of 111 Motorcars  

This episode is brought to you by:

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

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CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠

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Everything else ➤ ⁠⁠⁠⁠⁠⁠dealershipguy.com

The Human Skill the Industry Lost — and How Great Dealers Are Scaling It to 10K+ Leads Daily | Industry Spotlight

Sat, 06 Dec 2025 10:05:00 -0000

Today, Sam sits down with Jeremy Nowling, Sales and Digital Retailing Director at Rohrman Auto Group, and Matt Muilenburg, Chief Product Officer of Impel.

This episode is brought to you by Impel:

Impel - Meet the AI Operating System built for a new era of automotive retailing. From CRM to service bay, from website to DMS, it unifies and orchestrates every part of your dealership operations—and your customer lifecycle. Visit @ http://impel.ai and and discover how Impel AI turns routine interactions into VIP experiences.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:45 What do customers expect from dealerships now?

02:01 How is AI changing modern dealerships?

04:32 How did dealerships operate before AI?

05:53 How to implement AI for leads?

07:30 How to customize AI for engagement?

11:14 Why must dealers engage with AI?

14:24 How to train staff on AI?

20:28 What is AI's future in dealerships?

31:56 Final advice for AI adoption?

Car Dealership Guy Socials:

Fixed Ops Friday – Lupo, Griffis, Kent, Gonzalez | Daily Dealer Live

Fri, 05 Dec 2025 19:58:00 -0000

Today's show features:

Manny Gonzalez — Fixed Operations Manager, Ramsey Mazda
Jamie Kent — Chief Strategy Officer, Overfuel
Alex Griffis — President, Overfuel
Richard Lupo — Fixed Operations Director, Apple Tree Honda & Acura

This episode is brought to you by:

Overfuel – Dealers: You’re torching $30 of every $100 in marketing spend when your site flunks Google’s basic performance test. Why keep using outdated website technology that's killing your profits? Overfuel is the new technical standard in automotive websites, proven to grow sales by 30%+. Whether you need more revenue or better support, they’ve got you covered. Go to overfuel.com and use code CDG500 in the comment box for $500 OFF.

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠

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My Socials:

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Miller on Alleged Breach, O'Hara on Chicago Market, Davila on Buying Used Cars | Daily Dealer Live

Fri, 05 Dec 2025 19:54:00 -0000

Today's show features:

Brad Miller, CEO of ComplyAuto  

Will O'Hara, General Manager at Zeigler Auto Group

Roy Davila, Variable Operations Director at Steele Auto Group

This episode is brought to you by:

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Recruiting ➤ ⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠

My Socials:

X ➤ ⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠

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Everything else ➤ ⁠⁠⁠⁠⁠⁠dealershipguy.com

“Retail Is Detail!” — Why Todd Blue Returned to Luxury Retail and the Model He’s Building Now | Todd Blue, Dealer Principal of Mercedes-Benz of Northern Arizona and CEO of LAPIS

Thu, 04 Dec 2025 10:05:00 -0000

Today I’m joined by Todd Blue, Dealer Principal of Mercedes-Benz of Northern Arizona and CEO of LAPIS.

We break down how luxury dealerships can truly differentiate in a crowded market and why direct customer engagement still drives outsized loyalty.

Todd opens up about leverage, market cycles, and why he exited his business at its peak. We also explore what it really takes to elevate underperforming stores and thrive even when the economy turns.

This episode is brought to you by:

1. fullthrottle.ai® - fullthrottle.ai® is a next-generation AdTech powerhouse. The Automotive DSP™ is built specifically for the auto industry, combining advanced programmatic targeting, real-time bidding, and analytics tailored to drive dealership and OEM performance. With fullthrottle.ai®, marketers can reach the right car shoppers at the right moment and optimize toward real business outcomes like test drives, leads, or sales. fullthrottle.ai® bridges the gap between auto media buying and results-driven marketing. Check out http://fullthrottle.ai

2. Uber for Business - With Central, you can request a ride on behalf of your customers even if they don’t have the Uber app. If you’re ready to reduce the costs associated with maintaining shuttles and limit the liability of loaner vehicles, it's time to partner with Uber. Visit @ http://t.uber.com/CDGauto today

3. CDG Circles - A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit @ https://cdgcircles.com to learn more.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠https://cdgcircles.com/⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:15 How did Todd Blue's early life shape him?

00:41 Vanity plates: funniest or most memorable?

02:57 Why re-enter the car business?

13:54 Key to building a luxury empire?

20:22 How to handle ultra-wealthy clients?

25:03 Delivering a premium experience: how?

28:52 Secret to building a successful team?

32:29 Why sell a successful business?

46:35 Navigating economic uncertainty: best strategy?

Car Dealership Guy Socials:

Robb on December Predictions, Scroggins on Developing Service Talent | Daily Dealer Live

Wed, 03 Dec 2025 12:00:00 -0000

Today's show features:

Jeremy Robb, Chief Economist at Cox Automotive

Derek Scroggins, Parts and Service Director at Pilson Automotive and Power Sports

This episode is brought to you by:

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

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The Future of Service – How Reviews & Mobile Options Are Reshaping Dealer Success | Kim Saylor, Senior Director of Product Marketing at CDK Global

Tue, 02 Dec 2025 10:05:00 -0000

Today I’m joined by Kim Saylor, Senior Director of Product Marketing at CDK Global.

We break down why younger customers choose service providers based on online reviews, how AI is reducing wait times in service, and why mobile service is becoming a premium convenience buyers will pay for.

Kim also explains how recalls create real service opportunities and how dealers can better educate customers. This conversation is full of actionable strategies for adapting to Gen Z expectations.

This episode is brought to you by:

1. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ http://openlane.com/cdg

2. vAuto - As the industry’s premier provider of end-to-end inventory management solutions, vAuto gives every dealer—from a single point store to the largest groups—the data, insights and tools they need to maximize returns from the new and used vehicle inventory investments. Known for its game-changing inventory management innovations, vAuto provides AI-powered predictive data science to help dealers see their future and consistently make the right, ROI-minded decisions with every vehicle they appraise, acquire, price and retail. Visit @ https://www.vauto.com for more details.⁠⁠⁠⁠

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ https://cdgcircles.com/

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:49 The Importance of Fixed Operations

02:37 Service Shopper Study Insights

03:53 Gen Z Loyalty and Communication Preferences

06:48 Mobile Service Trends and Dealer Recommendations

15:28 The Role of AI in Service Departments

25:14 The Impact of Recalls on Dealerships

29:46 Conclusion and Final Thoughts

Car Dealership Guy Socials:

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Brink on Growing A Multi-State Group, Bennett on Leadership Development | Daily Dealer Live

Fri, 28 Nov 2025 19:35:00 -0000

Today's show features:

Nolan Brink, Multi-Store General Manager at Jim Shorkey Auto Group

Matt Bennett, VP of Graduate and Professional Studies at Northwood University

This episode is brought to you by:

Matador AI – Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an included white-glove onboarding, so you can experience the difference in your store. This offer is only available until the end of the month, so don’t wait! Head to https://matador.ai/ and book your demo today.

Dealer Cards – the direct-mail platform built specifically for dealerships. With Dealer Cards, you can send personalized thank-you notes, birthday cards, and service reminders — even include brownies — all hands-free and branded for your store. Right now, CDG listeners can get a free sample box with cards and brownies at https://dealercards.com/cdg

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

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From Corporate to Rural Dealer: What It Takes to Win Today in Every Market | Michael Handwerger, President & Dealer Principal at Alpha One Automotive

Thu, 27 Nov 2025 10:05:00 -0000

Today I’m joined by President & Dealer Principal at Alpha One Automotive.

We break down his jump from a corporate career into dealership ownership, and why social media became one of his strongest tools for credibility and recruiting.

Michael also shares why acquiring rooftops is tougher than ever, how rural stores operate differently from metro dealerships, and what it takes to build a culture that actually performs. His perspective on customer segmentation, profitability expectations, and growth models gives dealers a clear look at the realities of operating in today’s market.

This episode is brought to you by:

1. Foureyes - Foureyes fixes what’s underneath —by connecting CRM, inventory, website, and DMS data so it’s clean, connected, and flowing. Then all the stuff you've been stacking on top? It finally works. Collect, connect, and put your data to work – visit @ http://www.foureyes.io to learn more

2. AFSA - Get Revv’d Up for the Ultimate Vehicle Finance Event of 2026 February 3rd to 5th, 2026 | Bellagio Hotel, Las Vegas, Nevada. The vehicle finance industry is evolving at breakneck speed. Are you ready to accelerate ahead of the competition? Join hundreds of industry leaders, innovators, and decision-makers at the 2026 American Financial Services Association Vehicle Finance Conference & Expo—the must-attend event where cutting-edge insights, powerful connections, and game-changing strategies converge under one roof. World-Class Keynote speakers who inspire action, and sessions that put vehicle finance insights into overdrive. Secure your spot today @ http://vf-conference.afsaonline.org - The 2026 AFSA Vehicle Finance Conference & Expo – Where the Leaders in Vehicle Finance Accelerate to Success.⁠⁠⁠⁠

3. CDG Circles - A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit @ https://cdgcircles.com to learn more.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ https://cdgcircles.com

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:21 How did Michael enter the auto industry?

01:28 Transitioning to dealership ownership how?

05:03 How social media drives professional growth?

08:49 Biggest challenge in rural dealerships?

17:27 Leadership's role in community impact?

24:21 Are rural dealerships still viable?

25:12 Best growth model for rural stores?

27:55 Transitioning to exotic cars: why?

37:48 Future plans for the business?

Car Dealership Guy Socials:

Thanksgiving Special – Marks, Khazravan, Mace on Dealership Gratitude | Daily Dealer Live

Wed, 26 Nov 2025 19:19:00 -0000

Today's show features:

Dave Marks, CEO/Founder DSM Auto Family

Aladdin Khazravan, Founder of Dealer Cards

Catherine York Mace, Manager at Vann York Auto Group

This episode is brought to you by:

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠

CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠

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The Hidden Leak in Service: How Data is Exposing The Customer Retention Crisis and How to Fix it

Tue, 25 Nov 2025 10:05:00 -0000

Today, Sam sits down with Kevin Frye, Marketing Director Jeff Wyler Automotive Family, and Paul Nadjarian, Chief Product Officer at CARFAX.

This episode of the Car Dealership Guy Podcast is brought to you by CARFAX.

CARFAX - Here's a reality check: CARFAX data shows that 55% of car buyers won't return to the same dealership for service in year one. That’s lost revenue walking out your door. But Carfax Lifetime Dealers don’t stop after the sale. They partner with CARFAX to deliver co-branded, VIN-specific service reminders that drive customers back to their service lane. The CARFAX Lifetime program: Give customers the insight they want, earn the loyalty you need. Contact your CARFAX representative today. Learn more at carfax.com/CDG.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ https://cdgcircles.com/

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:27 Why is service retention so critical?

02:34 Biggest customer communication challenge today?

03:10 OEM vs. dealer loyalty: who wins?

05:41 How is Carfax for Life game-changing?

07:52 Using data to boost retention how?

10:42 Future of customer engagement in service?

18:28 Most actionable insight for dealers now?

27:20 AI and data hygiene's role?

35:09 Final advice for improving retention?

Car Dealership Guy Socials:

Barbosa on End of Sale, Steinberg on Data Silos, Woolsey on Dealership Security | Daily Dealer Live

Mon, 24 Nov 2025 19:30:00 -0000

Today's show features:

Eric Barbosa, VP of Variable Operations at Cavender Auto Group

David Steinberg, CEO/Founder of Foureyes  

Robert Woolsey, Director of Corporate Security at Swickard Group

This episode is brought to you by:

Foureyes – Foureyes fixes what’s underneath by connecting CRM, inventory, website, and DMS data so it’s clean, connected, and flowing. Then all the stuff you've been stacking on top? It finally works. Collect, connect, and put your data to work – visit https://foureyes.io/ to learn more

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

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Fixed Ops Friday with David Rogers, and Kevin Stuckey | Daily Dealer Live

Fri, 21 Nov 2025 19:44:00 -0000

Today's show features:

David Rogers, Fixed Operations Director at Piazza Auto Group

Kevin Stuckey, Platform Director - Fixed Operations at Parkway Family Auto Group

This episode is brought to you by:

KPA – Escalating fines and enforcement actions are hitting dealers hard across safety, privacy, and F&I compliance. KPA's Complete Compliance Suite is the only all-in-one solution that protects your dealership from every compliance risk. Our integrated software, expert consulting, and award-winning training help you reduce insurance premiums, mitigate liability exposure, and protect your reputation. Learn more at https://kpa.io/automotive/

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

—

Check out Car Dealership Guy’s stuff:

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The 10-Year Buyout Playbook – Inside the Unicorn-Driven Dealership Model That’s Disrupting Auto Retail | Jim Keffer, CEO of Keffer Auto Group

Thu, 20 Nov 2025 10:05:00 -0000

Today I’m joined by Jim Keffer, CEO of Keffer Auto Group.

We break down his radical 10-year buyout model, why he hunts “unicorn” operators instead of centralizing, and how underperforming rooftops become high-ROI assets.

Jim also explains the math behind buying broken stores, the traits that separate true owner-operators, and the coming shakeups he sees from Carvana, CarMax, and digital retailing. It’s a candid, transparent look at a model most dealers never get to see up close.

This episode is brought to you by:

2. vAuto - The average car sits 45 days before getting shipped to another store — hoping it’ll sell faster somewhere else. But guess what? Once it lands there, it usually sits another 30 days. On paper, that looks fine. In reality, that car’s been tying up capital for 75 days — bleeding margin the whole time. The fix? Get the car to the right store on day one — or move it before the clock runs out. Because every day you wait, you’re losing gross you’ll never get back. Check out vAuto’s new guide on centralized inventory management @ ⁠https://www.vauto.com⁠⁠⁠⁠

3. CDG Circles - A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit @ https://cdgcircles.com/ to learn more.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ https://cdgcircles.com/

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:08 Biggest challenge in the car business?

00:52 How does the decentralized model work?

03:41 What is the buyout model?

07:08 How to find the right operators?

32:48 How does goodwill depreciation work?

33:15 How to identify and hire talent?

34:01 Biggest used car sales challenge?

37:45 Balancing sales efficiency with customer experience?

58:18 Future of car dealerships?

Car Dealership Guy Socials:

Terrell on QB to GM, Daly/Chodor on NADA, Scott on Content Creation | Daily Dealer Live

Wed, 19 Nov 2025 19:40:00 -0000

Today's show features:

Zach Terrell, General Manager at Zeigler Auto Group

Devin Daly, Co-founder & CEO of Impel

Ben Chodor, CEO of CallRevu

Gray Scott, Former VP of Marketing of Ultimate Toys, Inc

This episode is brought to you by:

Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System. Learn how to ditch disjointed customer engagement at https://impel.ai/CDG

CallRevu – AI-powered communications intelligence platform that helps dealerships turn every phone call into a revenue opportunity. Learn more at https://www.callrevu.com/

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠

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CDG Recruiting ➤ ⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠

My Socials:

X ➤ ⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠

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"Stop Breaking Even!" – The Playbook to Make Money on Wholesale And What Dealers Miss | Kirk Rogers, Head of Wholesale at McCarthy Auto Group

Tue, 18 Nov 2025 10:05:00 -0000

Today I’m joined by Kirk Rogers, Wholesale Manager at McCarthy Auto Group.

We dig into why wholesale should be a strategic lever—not a last-resort escape hatch, how efficient transport unlocks massive savings, and the process McCarthy uses to eliminate the automotive retails biggest logistics bottleneck.

This episode is brought to you by:

1. ⁠Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts YOU in control. Ship cars faster and cheaper with 5,500+ vetted carriers. Get cars delivered in just 4 days on average. Transparent pricing, no hidden fees, and real-time tracking. Move cars smarter. Move cars faster. Learn more: ⁠http://www.autohaulerexchange.com⁠

2. automotiveMastermind - Mornings are for momentum—and Mastermind helps you build it. automotiveMastermind is the automotive industry’s trusted data and technology provider, empowering sales teams to start their day with data they can trust and end it with deals that drive results. Car Dealership Guy listeners can take Mastermind’s 30-second Sales Efficiency Assessment to see how their dealership stacks up. Visit @ https://drive.automotivemastermind.com/cdg to learn more and to activate your offer.

3. vAuto - The average car sits 45 days before getting shipped to another store — hoping it’ll sell faster somewhere else. But guess what? Once it lands there, it usually sits another 30 days. On paper, that looks fine. In reality, that car’s been tying up capital for 75 days — bleeding margin the whole time. The fix? Get the car to the right store on day one — or move it before the clock runs out. Because every day you wait, you’re losing gross you’ll never get back. Check out vAuto’s new guide on centralized inventory management: ⁠https://www.vauto.com

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:46 Current state of the wholesale market?

01:35 Key responsibilities at McCarthy Auto Group?

02:29 Biggest wholesale strategy challenge?

03:22 How has wholesale landscape changed?

04:39 Best acquisition and disposition tactics?

09:44 Key metrics for wholesale success?

18:51 Managing recon and logistics effectively?

23:36 Strategies to cut recon costs?

27:08 How to compete with industry giants?

Car Dealership Guy Socials:

Hall on Winning Back Service, Janes on Used Supply Constraints, Bright on Safety | Daily Dealer Live

Mon, 17 Nov 2025 19:54:00 -0000

Today's show features:

Don Hall, President of Virginia Automobile Dealers Association

Patrick Janes, AVP, vAuto Inventory Solutions at Cox Automotive

Will Bright, CEO and Founder of Saferide.ai

This episode is brought to you by:

Saferide.ai – Saferide is pre-load AI Dashcam that makes cutting-edge saftey and conveneince features affordable for all drivers. We enable Hands-Free Cruise, Traffic Assist, Pedestrian Detection, and Predictive Maintenence for hundreds of models built since 2010. Contact us at 415 583 7394 or kyle@saferide.ai to learn more

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

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CDG Recruiting ➤ ⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠

My Socials:

X ➤ ⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠

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Everything else ➤ ⁠⁠⁠⁠⁠dealershipguy.com

Service Lane Game-Changer: Brian Benstock, TeamVelocity, VINCUE, Spyne.ai | Daily Dealer Live

Fri, 14 Nov 2025 19:26:00 -0000

Today's show features:

Brian Benstock, Vice President & General Manager of Paragon Honda and Paragon Acura

David Boice, Founder & CEO of Team Velocity

Sanjay Varnwal, Co-Founder & CEO of Spyne.ai

Danny Zaslavsky, Co-Founder and President of VINCUE

This episode is brought to you by:

Stream Companies – A full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands to optimize performance and accelerate growth. To learn more, visit ⁠⁠https://www.streamcompanies.com/⁠⁠

VINCUE – The company behind the innovative VINCUE Vehicle Lifecycle Management platform, unifying and streamlining the inventory Plan, Buy, Manage, and Sell process for higher efficiency and more profit in every car. VINCUE is designed exclusivel to help dealers modernize operations, acquire the perfect inventory mix, and price and merchandise with precision. https://vincue.com

Team Velocity - Team Velocity helps dealerships deliver faster, smarter, and more connected customer experiences through fully integrated platform technology. From websites and advertising to retention solutions and a native CDP, Team Velocity provides the tools dealerships need to succeed in every stage of the customer journey. Visit https://teamvelocitymarketing.com/ for more information or to request a demo.

Spyne.ai – Meet Vini by Spyne — your dealership’s AI-powered Conversational Agent. Vini answers every call and chat, engages customers instantly, and uncovers hidden revenue in your CRM and inventory. Every missed opportunity? Found and converted. Learn more at http://spyne.ai/vini-cdg

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠

CDG Recruiting ➤ ⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠

My Socials:

Instagram ➤⁠⁠⁠⁠ https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠

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LinkedIn ➤ ⁠⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠

Threads ➤ ⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠

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Everything else ➤ ⁠⁠⁠⁠dealershipguy.com

Q3 Auto Market Cheat Sheet – The Car Brands Accelerating and Stalling Out in Late 2025 | Alan Haig, President of Haig Partners

Thu, 13 Nov 2025 10:05:00 -0000

Today I’m joined by Alan Haig, President of Haig Partners.

We dig into why Q4 buy-sell activity is suddenly exploding, which franchises are becoming “must-own” (and which aren’t), how rate cuts are reshaping buyer math, and get a sneak peek at the latest Haig Report before its released.

This episode is brought to you by:

1. Equifax - Fund More Auto Loans, Faster. Auto loan applicants are 40% more likely to be funded when instantly verified by The Work Number. You can get the data you need to know your borrower better and make fast, smart decisions. Equifax provides instant, secure access to verified borrower identity, address, income, and employment information, helping you move deals forward quickly." Visit @ https://carguymedia.com/3Lplzue to learn more.

2. Amazon Auto - With Amazon Autos, your dealership can reach more buyers, drive more sales, and deliver a modern, more delightful car-buying experience. Learn more @ https://sell.amazon.com/programs/autos ⁠⁠⁠⁠

3. Haig Partners - Since 2014, the Haig Report® has delivered expert analysis on dealership performance, market activity, and franchise valuations, offering a clear view of opportunities and challenges in automotive retail. Learn more in the full Q3 2025 Haig Report® by subscribing to receive it as soon as it’s released. Visit @ https://share.hsforms.com/1AEDx2iJDSsibryqbI1HyCgnr2vn

4. CDG Circles - A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com to learn more.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:59 What defines the marathon's spirit?

02:53 Why did the CarMax CEO resign?

03:49 How is Carvana influencing the market?

07:14 Current state of the auto market?

11:14 Which brands are performing best?

21:40 Who is buying cars today?

26:51 Biggest opportunity in dealership sales?

29:05 Where are the hottest regional markets?

43:59 Future outlook for dealers?

Car Dealership Guy Socials:

Perdikis on Gov. Shutdown, Wood on Recent Buy Sell, Huff on Used Philosophy | Daily Dealer Live

Wed, 12 Nov 2025 19:44:00 -0000

Today's show features:

Alex Perdikis, CEO, Koons Motors, Inc.

Michael Wood, GM of Jaguar Land Rover Chantilly

Nick Huff, Used Car Director at Fred Martin Superstore

This episode is brought to you by:

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠⁠⁠https://cdgcircles.com/⁠⁠⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ ⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠

My Socials:

Instagram ➤⁠⁠⁠ https://www.instagram.com/cardealershipguy/⁠⁠⁠

TikTok ➤ ⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠

LinkedIn ➤ ⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠

Threads ➤ ⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠

Facebook ➤ ⁠⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠

Everything else ➤ ⁠⁠⁠dealershipguy.com

Dealers vs. Change: The Truth About VW, Scout, and the EV Road Ahead — From an Insider | Fred Emich IV, Partner at Emich Automotive

Tue, 11 Nov 2025 10:05:00 -0000

Today I’m joined by Fred Emich IV, Partner at Emich Automotive.

We cover how Emich Automotive became the #1 EV retailer for Kia, the challenges Fred’s faced as Chairman of VW’s National Dealer Council, and the evolving threat Scout poses to VW dealers — plus much more.

This episode is brought to you by:

2. CDK Global - Managing inventory doesn’t have to be a grind. Backed by over 50 years of CDK know-how and powered by next-gen AI tools, you’ll price with confidence, merchandise like a pro, and move cars off the lot faster — all while boosting your bottom line. Learn more about the CDK Vehicle Inventory Suite @ https://www.cdkglobal.com/cdk-vehicle-inventory-suite

3. CDG Circles - A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com to learn more.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:37 How did racing shape Fred's career?

02:51 Entering the family car business how?

05:40 Biggest triumph and challenge in auto?

09:57 Strategy for dominating the EV market?

17:34 Future vision for Volkswagen leadership?

20:39 Key industry challenge with Volkswagen?

22:26 Direct-to-consumer: threat or opportunity?

24:28 How has Tesla impacted the industry?

35:30 How does community shape future vision?

Car Dealership Guy Socials:

Auto Marketing Monday w/ Jeff Ramsey, Brian Kramer, and Dustin Clark | Daily Dealer Live

Mon, 10 Nov 2025 19:38:00 -0000

Today's show features:

Jeff Ramsey, CMO of Ourisman Auto Group

Brian Kramer, EVP, Dealer Growth & Success at Cars Commerce

Dustin Clark, CMO of Andy Mohr Auto Group

This episode is brought to you by:

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠⁠https://cdgcircles.com/⁠⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠https://carguymedia.com/cdglive⁠⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ ⁠⁠https://www.cdgrecruiting.com/⁠⁠

My Socials:

X ➤ ⁠⁠https://www.twitter.com/GuyDealership⁠⁠

Instagram ➤⁠⁠ https://www.instagram.com/cardealershipguy/⁠⁠

LinkedIn ➤ ⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠

Threads ➤ ⁠⁠https://www.threads.net/@cardealershipguy⁠⁠

Facebook ➤ ⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠

Everything else ➤ ⁠⁠dealershipguy.com

The New Auto Arms Race: How Dealers Are Turning Vehicle Data into Loyalty and Cash Flow | Shane Wilson, President at Connected Dealer Services

Sat, 08 Nov 2025 10:05:00 -0000

Today special guest host Sam D'Arc is joined by Shane Wilson, President at Connected Dealer Services.

We dive into the tug-of-war between dealers and automakers for customer ownership after the sale, how real-time vehicle data is fueling explosive fixed-ops growth, the playbook dealers are using to win loyalty long after delivery – and much more.

This episode is brought to you by:

1. Connected Dealer Services - Staying connected after the sale isn’t optional anymore, it’s your competitive edge. Connected Dealer Services, creators of CarRx, help you transform every car on your lot into an ongoing customer relationship. Their connected-car technology powers real-time tracking, stolen-vehicle recovery, and service alerts that keep customers engaged long after they drive off the lot. From protecting your inventory to driving retention and fixed-ops growth, CarRx turns vehicle data into real, measurable profit. Discover how @ ⁠http://CarRx.com/Retention

2. S&P/IHS Global - With over 1,000 segments, across Service, Trade-In and In-Market Shoppers across, Polk Auto Direct gives dealers the best return out of every dollar spent. The self-serve platform includes multi-dealer management capabilities and targeting up to a 50-mile radius. Save now with special discounts for new sign-ups through November 30! Visit @ http://PolkAutoDirect.com today.

3. Amazon Autos - With Amazon Autos, your dealership can reach more buyers, drive more sales, and deliver a modern, more delightful car-buying experience. Learn more @ https://sell.amazon.com/programs/autos

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

1:30 What is Connected Dealer Services?

4:30 What is Connected Dealer Services' unique data advantage?

8:00 How do you measure service appointment success?

12:30 What is Connected Dealer Services' origin story?

16:00 How does F&I improve in profitability?

21:00 Dealer group vs. OEM strategy differences?

24:30 How to enhance fixed operations?

28:00 What is the installation and support process?

32:00 What is the future vision for Connected Dealer Services?

Car Dealership Guy Socials:

Fixed Ops Friday w/ Tully Williams, Colin Speer, Frank Knox | Daily Dealer Live

Fri, 07 Nov 2025 19:25:00 -0000

Today's show features:

Tully Williams, Parts & Service Director at The Niello Company

Colin Speer, Director of Sales at Sonic Tools USA

Frank Knox, Chief Operating Officer of AutoAcquire AI

This episode is brought to you by:

CR Stream – Put the power of multiple auctions in your hand! CR Stream multi-lists your inventory to OVE, SmartAuction, and Copart simultaneously. Capture vehicle photos, damage, details and pricing start to finish in under 10 minutes with the CR Stream iPhone and Android mobile apps. Pay only $150 sell fee when you vehicles sells at auction! visit ⁠https://crstream.com/⁠ to learn more.

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

Instagram ➤⁠ https://www.instagram.com/cardealershipguy/⁠

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LinkedIn ➤ ⁠https://www.linkedin.com/company/cardealershipguy/⁠

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Everything else ➤ ⁠dealershipguy.com

The Car Sales Secret Lost in the 90's — and How Dealers are Reviving it at Scale | Industry Spotlight

Thu, 06 Nov 2025 10:05:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with David Long, Executive General Manager at Hansel Auto Group, and Curtis Lewsey, Founder of DealerCards.

This episode is brought to you by:

DealerCards - The direct-mail platform built specifically for dealerships. With DealerCards, you can send personalized thank-you notes, birthday cards, and service reminders — even include brownies — all handsfree and branded for your store. It’s a small touch that drives big loyalty and repeat business. Right now, CDG listeners can get a free sample box with cards and brownies at http://www.dealercards.com/cdg

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:46 What makes a number one salesperson?

01:26 Do 90s sales strategies still work?

02:21 Why is personal touch so crucial?

07:41 How does DealerCards scale personalization?

11:24 How does gratitude drive business success?

18:56 Top tips for personal dealer connections?

19:27 Best creative customer follow-up methods?

22:09 How to measure personalization's impact?

29:38 What are high-impact customer touches?

Car Dealership Guy Socials:

Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Derrow on Auction Lane Grades, Holleman on Lenders, Kaulback on Subaru Strategy | Daily Dealer Live

Wed, 05 Nov 2025 20:08:00 -0000

Today's show features:

Kable Derrow, Owner of Findlay Chrysler Dodge Jeep Ram

Will Holleman, Automotive Sales at Equifax

Devin Kaulback, GM of Subaru of Niagara

This episode is brought to you by:

Equifax – Fund More Auto Loans, Faster. Auto loan applicants are 40% more likely to be funded when instantly verified by The Work Number. You can get the data you need to know your borrower better and make fast, smart decisions. Equifax provides instant, secure access to verified borrower identity, address, income, and employment information, helping you move deals forward quickly. Visit https://carguymedia.com/3Lplzue to learn more.

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

—

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

13 Years at Ford — Why He Now Owns a Dealership (and How He Drove a 7% Profit Turnaround) | Doug Gilmour, Dealer Principal of Malone Ford

Tue, 04 Nov 2025 10:05:00 -0000

Today I’m joined by Doug Gilmour, Dealer Principal of Malone Ford.

We get into Doug’s 13-year run at Ford, the 7% profit swing that put him on the map, and the all-in gamble that made his dream a reality.

This episode is brought to you by:

1. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ http://www.openlane.com/cdg

2. Repair360 - If you’re in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Go to @ http://www.repair360.com ⁠

3. CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:34 Why leave Ford for dealership ownership?

05:12 How to pursue a dealership dream?

07:23 Biggest complexity in dealership ownership?

11:06 Key insights from the field?

14:54 Future of the auto industry?

32:51 Tesla vs. traditional automaker approach?

35:53 Solving vehicle affordability challenges?

43:09 Best team building and training strategies?

56:14 Future plans for the business?

Car Dealership Guy Socials:

Borches on Recent Acquisitions, Hales on Digital Retailing Wins | Daily Dealer Live

Mon, 03 Nov 2025 19:21:00 -0000

Today's show features:

Liza Borches, President & CEO of Carter Myers Automotive

Jake Hales, Digital Operations Manager at Gee Automotive Companies

This episode is brought to you by:

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠https://carguymedia.com/cdglive⁠⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ ⁠⁠https://www.cdgrecruiting.com/⁠⁠

My Socials:

X ➤ https://www.twitter.com/GuyDealership

Instagram ➤ ⁠⁠https://www.instagram.com/cardealershipguy/⁠⁠

LinkedIn ➤ ⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠

Threads ➤ ⁠⁠https://www.threads.net/@cardealershipguy⁠⁠

Facebook ➤ ⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠

Everything else ➤ ⁠⁠dealershipguy.com

Benstock on Secret Integration, Szott on GM Dev, CDG on Special Announcement | Daily Dealer Live

Fri, 31 Oct 2025 18:31:00 -0000

Today's show features:

Yossi Levi, Founder of Car Dealership Guy

Brian Benstock, Dealer Principal of Paragon Honda & Acura

Todd Szott, Dealer Partner of Szott Auto Group

This episode is brought to you by:

KPA – Non-compliance isn't an option. OSHA, FTC, and state regulators are actively targeting dealers with escalating fines and enforcement actions across safety, privacy, and F&I compliance. KPA’s Complete Compliance Suite is the only all-in-one solution that protects dealers from every compliance risk. Our integrated software, expert consulting, and award-winning training address every compliance gap, helping you reduce insurance premiums, mitigate liability exposure, and protect your dealership's reputation from business-threatening violations. Stop managing compliance manually with patchwork solutions that leave you vulnerable to audits and lawsuits. Visit ⁠https://info.kpa.io/cdg⁠ to learn more.

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

X ➤ https://www.twitter.com/GuyDealership

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

LinkedIn ➤ ⁠https://www.linkedin.com/company/cardealershipguy/⁠

Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠

Facebook ➤ ⁠https://www.facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ ⁠dealershipguy.com

Inside the Lead Response Crisis Hurting Dealers (And What to Do About it) | Industry Spotlight

Thu, 30 Oct 2025 09:05:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Parker Boice, General Sales Manager at BMW Utah and Than Hancock, Chief Sales Officer at Podium.

This episode is brought to you by:

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:15 How to compete in a crowded market?

04:45 How are customer shopping trends changing?

06:10 Biggest lead management challenge and solution?

11:53 How does AI improve customer experience?

18:57 What is agentic AI?

22:20 Will AI replace sales jobs?

26:15 Future of AI in dealerships?

28:01 Who owns and controls AI data?

37:31 How fast is AI evolving?

Car Dealership Guy Socials:

AWS Outage, Langham on Growth Strategy, Ortega on Creative, Dean on BDC Evolution | Daily Dealer Live

Wed, 29 Oct 2025 18:47:00 -0000

Today's show features:

Jami Langham, COO of Coleman Automotive Group

Brian Ortega, Creative Director at Valley Hi Toyota

Brittney Dean, Sales Business Development Manager at Van Horn Automotive Group

This episode is brought to you by:

—

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ https://www.twitter.com/GuyDealership

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

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From Sales Floor to Seven Stores: Ivette’s Journey to the Top of Colorado Auto Retail — And What's Next | Ivette Dominguez Drawe, Dealer/Owner of Alpine Automotive Group

Tue, 28 Oct 2025 09:05:00 -0000

Today I’m joined by Ivette Dominguez Drawe, Dealer/Owner of Alpine Automotive Group.

We unpack her incredible journey from the sales floor to building a thriving dealership empire — leading one of Colorado’s top-performing teams and driving a group that now sells one in every three GM vehicles in the state.

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Topics:

00:07 Why start a dealership in 2005?

01:56 Key to a successful husband-wife team?

05:44 Secret to 20 years in business?

09:10 How does community involvement drive success?

14:49 Most creative marketing strategy used?

23:14 How to choose digital retailing partners?

27:19 What does a Retention Manager do?

30:07 Benefits of launching mobile service?

39:45 Why diversify into new business ventures?

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Used Cars: Power, Profit, and Playbooks | Daily Dealer Live

Mon, 27 Oct 2025 18:45:00 -0000

Today's show features:

Nate Myers, Used Car Director at Mercedes-Benz of West Chester

Burt Davidson, Used Car Platform Director at Diehl Automotive Group

Eric Miller, Used Car Director at Morrie's Auto Group

Charlie Spradlin, Sales Director at Art Moehn Auto Group

This episode is brought to you by:

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Kunes on tariff changes, Clerq on frictionless payments, Lawrence on current state of EVs | Daily Dealer Live

Fri, 24 Oct 2025 18:56:00 -0000

Today's show features:

Alex Lawrence, CEO and Co-Founder of EV Auto

Ben Markowitz & Truett Dwyer, Co-CEOs of Clerq

Scott Kunes, COO of Kunes Auto & RV Group

This episode is brought to you by:

automotiveMastermind – Mornings are for momentum—and Mastermind helps you build it. automotiveMastermind is the automotive industry’s trusted data and technology provider, empowering sales teams to start their day with data they can trust and end it with deals that drive results. Car Dealership Guy listeners can take Mastermind’s 30-second Sales Efficiency Quiz to see how their dealership stacks up. Complete the quiz and sign up for a complimentary market analysis by October 31, 2025, to unlock 50% off Mastermind’s predictive marketing.

Visit https://drive.automotivemastermind.com/cdg to learn more and to activate your offer.

Terms and conditions apply. The 50% off marketing offer is available for a limited time for new dealers joining automotiveMastermind. To be eligible, complete a demo by October 31, 2025. The offer is not valid for existing dealers on automotiveMastermind.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠ and we hope to see you in Vegas!

—

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From $270M to $490M: Ryan Downing on Growth, Family Business, and What’s Ahead | Ryan Downing, Dealer/CEO of Ross Downing Auto Group

Thu, 23 Oct 2025 09:05:00 -0000

Today I’m joined by Ryan Downing, Dealer and CEO of Ross Downing Auto Group.

We break down his plan to scale to 20 dealerships by 2040, how he’s achieved 100% absorption at every store, and what it took to grow group revenue from $270M to $490M in just five years — plus much more.

This episode is brought to you by:

2. Equifax - Fund More Auto Loans, Faster. Auto loan applicants are 40% more likely to be funded when instantly verified by The Work Number. You can get the data you need to know your borrower better and make fast, smart decisions. Equifax provides instant, secure access to verified borrower identity, address, income, and employment information, helping you move deals forward quickly. Learn more @ http://www.theworknumber.com/auto

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Topics:

00:41 How to achieve 20 stores by 2040?

01:43 Biggest challenge taking over during COVID?

03:47 Key growth strategies for scaling?

07:27 What is your leadership and operational style?

11:03 How to ensure sustainable growth and staffing?

21:01 Why focus on fixed operations for growth?

24:20 Biggest challenges in scaling accounting?

28:39 Best leadership and training initiatives?

33:04 How to balance tradition and innovation?

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Shepherd on path to GM, Egan on Closing Deals w/ AI, Carlstedt on Auto Techs | Daily Dealer Live

Wed, 22 Oct 2025 18:30:00 -0000

Today's show features:

Jacob Shepherd, Dealer Principal of Chevrolet of Troy

Bill Egan, Vice President of Product at automotiveMastermind

Ryan Carlstedt, EVP Fixed Operations at Willis Automotive Group

This episode is brought to you by:

Visit ⁠https://drive.automotivemastermind.com/cdg⁠ to learn more and to activate your offer.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠⁠ and we hope to see you in Vegas!

—

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30 Days In: How Phil Pecoraro’s 26 Years Are Powering His First Store Launch + Hard Lessons Learned | Phil Pecoraro, Operating Partner of Murdock Chrysler Dodge Jeep Ram

Tue, 21 Oct 2025 08:05:00 -0000

Today, special guest host Sam D’Arc is joined by Phil Pecoraro, Operating Partner at Murdock Chrysler Dodge Jeep Ram.

We dig into Phil’s first month running his new store — why he’s returning to the same dealership where he earned his first GM role 16 years ago, how he’s carrying forward the legacy of Larry H. Miller’s final store, and much more.

This episode is brought to you by:

1. CDK Global - Tune in October 21 at 11 a.m. CT for CDK’s 5th annual CDK CONNECT, a virtual event packed with insights, innovations, and expert-led sessions. Featuring Rita Case, Sam D’Arc, and more. Register now or watch on-demand @ cdkglobal.com/connect

2. FullThrottle.ai - fullthrottle.ai® is a next-generation AdTech powerhouse. The Automotive DSP™ is built specifically for the auto industry, combining advanced programmatic targeting, real-time bidding, and analytics tailored to drive dealership and OEM performance. With fullthrottle.ai®, marketers can reach the right car shoppers at the right moment and optimize toward real business outcomes like test drives, leads, or sales. fullthrottle.ai bridges the gap between auto media buying and results-driven marketing. Learn more at https://www.fullthrottle.ai/

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

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Topics:

00:41 Biggest challenge in the new acquisition?

02:58 How did the key partnership form?

07:53 Early sales lessons from vacuums?

11:12 Best team building and leadership advice?

13:37 Key to turning around a dealership?

21:55 Balancing brand and community involvement?

24:17 Digital vs personal customer experience?

27:58 How to achieve top dealer status?

36:56 Best used car acquisition strategy?

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Clinton on Stellantis Turn-Around, Spradlin on Used Cars Priority | Daily Dealer Live

Mon, 20 Oct 2025 18:22:00 -0000

Today's show features:

Joshua Clinton, Managing Partner of Cape Coral CDJR

Charlie Spradlin, Sales Director at Art Moehn Chevrolet Honda

This episode is brought to you by:

Visit https://drive.automotivemastermind.com/cdg to learn more and to activate your offer.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠ and we hope to see you in Vegas!

—

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Unveiling LotGPT: Automotive’s First Dealer-Facing Chat Tool — and 7 Problems It Solves | Len Short, CEO of Lotlinx

Sat, 18 Oct 2025 09:05:00 -0000

Today I’m joined by Len Short, CEO of Lotlinx. LotGPT is here — and it might change how dealers manage inventory forever.

In this episode, Len Short and I break down the world-first dealer-focused LLM, how it diagnoses inventory issues in real time, the 7 most-searched dealer prompts, and why he’s giving it away completely free.

To try LotGPT for yourself, 100% free, join the waitlist at lotlinx.com/lotgpt

This episode is brought to you by:

1. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ http://www.openlane.com/cdg

2. Amazon Autos - With Amazon Autos, your dealership can reach more buyers, drive more sales, and deliver a modern, more delightful car-buying experience. Learn more @ https://sell.amazon.com/programs/autos ⁠⁠

3. Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com

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Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:30 How is auto retail evolving?

01:03 What is Lot GPT?

01:44 How does AI empower dealerships?

03:57 Benefits of real-time market analysis?

07:43 Best dealer feedback on Lot GPT?

18:38 How to rate and manage inventory?

20:57 How is user data secured?

23:41 What is the onboarding process like?

33:48 Final vision for AI in dealerships?

Car Dealership Guy Socials:

Painter on Buying TrueCar, BizzyCar CEO on Recalls, Auburn Toyota + CNCDA | Daily Dealer Live

Fri, 17 Oct 2025 18:46:00 -0000

Today's show features:

Scott Painter, Founder of TrueCar

Ryan Maher, CEO of BizzyCar

Ryan Toohey, Service Manager at Auburn Toyota

Felicia Palombi, Fund Development Manager at CNCDA

This episode is brought to you by:

Repair360 – If you’re in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Visit ⁠repair360.com⁠

BizzyCar – CDG’s Recall Tracker powered by BizzyCar monitors 70M+ vehicles with open recalls, packed with insights: timelines, fix status, campaign numbers—everything you need to bring lost customers back. Transform your recall management today at https://cdgrecalls.com/

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠ and we hope to see you in Vegas!

—

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The State of Dealer Advertising in 2025: What’s Really Working Now | Amol Waishampayan, Co-Founder of fullthrottle.ai, and David Regn, CEO of fullthrottle.ai

Thu, 16 Oct 2025 09:05:00 -0000

Today I’m joined by Amol Waishampayan, Co-Founder of fullthrottle.ai, and David Regn, CEO of fullthrottle.ai.

We break down what’s really working in dealership advertising right now, what’s getting left behind, and the new approach smart dealers are using to reach more buyers — plus plenty more.

This episode is brought to you by:

2. Matador AI - Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an included white-glove onboarding, so you can experience the difference in your store. This offer is only available until the end of the month, so don’t wait! Head to http://www.matador.ai and book your demo today.

3. fullthrottle.ai - fullthrottle.ai® is a next-generation AdTech powerhouse. The Automotive DSP™ is built specifically for the auto industry, combining advanced programmatic targeting, real-time bidding, and analytics tailored to drive dealership and OEM performance. With fullthrottle.ai®, marketers can reach the right car shoppers at the right moment and optimize toward real business outcomes like test drives, leads, or sales. fullthrottle.ai bridges the gap between auto media buying and results-driven marketing.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

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Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:00:16 Current automotive advertising trends?

01:26 David's key industry insights?

02:30 How have ad strategies evolved?

04:25 Digital advertising challenges and opportunities?

12:49 What is an Automotive DSP?

21:07 Best DSP success story?

38:10 Future of automotive advertising?

39:55 Final advice for dealers?

Car Dealership Guy Socials:

Deal or No Deal – The Future of Dealership Negotiation | Daily Dealer Live

Wed, 15 Oct 2025 18:59:00 -0000

Today's show features:

Jeff Miller, CEO of Mark Miller Subaru

Tustin Ulrich, GM of Roper Kia

Matt Birckhead, Dealer Principal / Owner of Sir Walter Chevrolet

Bart Schlosser, GM of Tom Wood Lexus

This episode is brought to you by:

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠https://carguymedia.com/cdglive⁠⁠ and we hope to see you in Vegas!

—

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Inside the Culture Shift Powering Paradise Chevrolet: From People to Profit — and What’s Next | Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac

Tue, 14 Oct 2025 09:05:00 -0000

Today I’m joined by Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac.

We dive into why she’s doubling down on the world’s first fleet-only service center, her playbook for attracting and keeping Gen Z talent, and the surprising reason she’s handing out Rolexes to her top performers — plus much more.

This episode is brought to you by:

2. Cox Automotive - Discover what’s driving improved customer experiences—and dealership results. Download the Drivers of Shopper Satisfaction ebook from Cox Automotive today: Visit @ ⁠https://carguymedia.com/464vOfw⁠

3. Impel - Meet the AI Operating System built for a new era of automotive retailing. From CRM to service bay, from website to DMS, it unifies and orchestrates every part of your dealership operations—and your customer lifecycle. Visit @ ⁠http://www.impel.ai⁠ and and discover how Impel AI turns routine interactions into VIP experiences.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:26 What is the Cadillac Champions group?

01:19 Why are 20 Groups valuable?

02:33 How to maintain high fleet sales?

07:55 Best community/employee initiative?

25:39 Managing generational shifts in workplace?

26:46 Current revenue and financial trends?

27:58 Managing a large service department?

31:58 Strategy for Cadillac/EV market?

35:04 Top leadership goal as GM?

Car Dealership Guy Socials:

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Starkey on After-Sale CX, DAS Tech CEO on Driving Sales, Ruder on Client Growth | Daily Dealer Live

Mon, 13 Oct 2025 18:21:00 -0000

Today's show features:

Tony Starkey, Customer Experience Manager at Bob Poynter Family of Dealerships

Alexi Venneri, CEO of DAS Technology

Chris Ruder, General Manager at Northcutt Chevrolet

This episode is brought to you by:

DAS Technology – Digital Air Strike helps dealerships attract, convert, and retain more customers with a single-platform approach that powers your inventory merchandising, customer data experience, social media, reputation management, and more. We bring innovation to your dealership with cutting-edge technology like AI-powered videos for recall and declined service follow-up. Now, we’re taking you behind the scenes with a 10-Part Dealer-to-Dealer Masterclass from our Ultimate 20 Summit in Naviva, Mexico. Real strategies shared by top dealership leaders, recorded just for you.

Insights you can’t Google or ask ChatGPT — available free for a limited time at Ultimate20Group.com.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠https://carguymedia.com/cdglive⁠⁠ and we hope to see you in Vegas!

—

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Appraisal Landmines Costing Dealers $1,000's — And How To Defuse Them | Industry Spotlight

Sat, 11 Oct 2025 09:05:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Terry Chechakli, Director of Operations at Smith Auto Group, and Frederick Grimm, Co-founder of FIXD.

This episode of the Car Dealership Guy Podcast is brought to you by AppraisalPRO:

AppraisalPRO - Stop getting hammered on hidden trade-in costs. AppraisalPRO instantly reveals repair costs, alerts you to recently cleared codes, and integrates directly with vAuto— meaning diagnostic data populates automatically in your appraisals. Our comprehensive scans take seconds, not minutes, and are simple enough for anyone on your team to use. Join dealers saving $10,000s per month with the fastest and most accurate OBD2 appraisal solution in the market. Special deal for CDG listeners: FREE 1-week trial, then just $195/month with no setup fees and OBD2 scanners included. Visit @ http://www.getAppraisalPRO.com

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:22 Smith Auto's growth and acquisition strategy?

02:10 Biggest used car acquisition challenges?

03:12 Auctions vs. alternative inventory sources?

06:28 How AppraisalPro improves transparency?

10:30 Appraisal Pro's financial impact?

21:59 How do OBD scans help?

24:52 From fault codes to recon estimates?

27:31 Benefits of transparent dealings?

38:35 Future developments for AppraisalPro?

Car Dealership Guy Socials:

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Outside The Box – Expert F&I Roundtable | Daily Dealer Live

Fri, 10 Oct 2025 18:37:00 -0000

Today's show features:

Jonathan Blain, F&I Manager at Goldy Auto

Trevor Caulfield, F&I Manager at Pine Belt Chevrolet

Dennis Gingrich, Sales & Finance Director at The Niello Company

Wade Higgins, Regional Sales Director at GSFS Group

This episode is brought to you by:

AppraisalPRO – Stop getting hammered on hidden trade-in costs. AppraisalPRO instantly reveals repair costs, alerts you to recently cleared codes, and integrates directly with vAuto— meaning diagnostic data populates automatically in your appraisals. Special deal for CDG listeners: FREE 1-week trial, then just $195/month with no setup fees and OBD2 scanners included. Visit ⁠getAppraisalPRO.com⁠ to get started.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

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Stop Bleeding Margin: 3 Red Flags in Dealership Ops — and How to Turn It Around | Jim Roche, CEO of WarrCloud

Thu, 09 Oct 2025 09:05:00 -0000

Today I’m joined by Jim Roche, CEO of WarrCloud. We dig into the $100K+ most dealers miss in warranty work, why surging warranty volume has made WarrCloud one of the fastest-growing companies in America (#1 in Missouri), and how you can retain techs and boost profits at the same time—plus much more.

This episode is brought to you by:

1. Matador AI - Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an included white-glove onboarding, so you can experience the difference in your store. This offer is only available until the end of the month, so don’t wait! Head to @ http://www.matador.ai and book your demo today.

2. Digital Dealer - Digital Dealer Conference & Expo – Get real strategies that work in marketing, advertising, AI, fixed ops and more when you register to attend. Plus, the expo hall is packed with top exhibitors, quick-hit expert talks, and hands-on workshops that’ll help you turn ideas into action. Mark your calendars for October 14-15, 2025 at Mandalay Bay in Las Vegas and register today @ http://www.digitaldealer.com/registration ⁠⁠⁠⁠

3. WarrCloud - Your warranty claims process shouldn’t drain your profits—or your people. Our award-winning AI technology transforms OEM warranty processing, helping you capture every dollar you’ve earned. Dealers reduce costs, speed up reimbursements, and uncover new revenue opportunities—while consistently improving OEM claim scores. The future of fixed ops belongs to those who adapt. Let’s talk about automating your warranty processing today. Visit @ https://warrcloud.com/get-an-analysis

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Topics:

00:47 Current auto sales and service trends?

01:38 Why the shift towards vehicle service?

02:18 How to interpret market forecasts?

04:44 Warranty vs customer pay dynamics?

09:58 AI and RPA's role in dealerships?

18:06 How to optimize warranty claims?

28:05 Key insights for business growth?

31:38 Future trends for dealerships?

Car Dealership Guy Socials:

Riley on Ford Recalls, Aviloo CEO on Used EV Market, Mathis on Curbing Turnover | Daily Dealer Live

Wed, 08 Oct 2025 18:30:00 -0000

Today's show features:

Kelsey Riley, Operations Director at Lasco Auto Group

Wolfgang Berger, Founder of Aviloo

Fabiola Mathis, Director of Learning and Development at Principle Auto Group

This episode is brought to you by:

AVILOO Inc. – AVILOO Inc. helps you transform EV and PHEV batteries from being the #1 risk into the #1 trust builder and sales driver in the used EV market by offering independent and instant cell-level diagnostics in just 3 minutes. Visit aviloo.com and get 10% off your first-year license by enter code CDGNEWS (offer ends November 30, 2025.) and find out, how an independent battery certificate can support your business and help you to boost your profit.

—

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The #1 Bottleneck in Car Sales: Broken Tech Integrations—and How to Fix Them | Sanjiv Yajnik, President of Financial Services at Capital One

Tue, 07 Oct 2025 09:05:00 -0000

Today I’m joined by Sanjiv Yajnik, President of Financial Services at Capital One. We cover why tech integrations are still the biggest challenge for F&I, how lenders are anticipating an EV market slowdown, why "6%" is the most important number in dealership leads and much more.

This episode is brought to you by:

1. vAuto - As the industry’s premier provider of end-to-end inventory management solutions, vAuto gives every dealer—from a single point store to the largest groups—the data, insights and tools they need to maximize returns from the new and used vehicle inventory investments. Known for its game-changing inventory management innovations, vAuto provides AI-powered predictive data science to help dealers see their future and consistently make the right, ROI-minded decisions with every vehicle they appraise, acquire, price and retail. Visit @ https://www.vauto.com

2. WarrCloud - Your warranty claims process shouldn’t drain your profits—or your people. Our award-winning AI technology transforms OEM warranty processing, helping you capture every dollar you’ve earned. Dealers reduce costs, speed up reimbursements, and uncover new revenue opportunities—while consistently improving OEM claim scores. The future of fixed ops belongs to those who adapt. Let’s talk about automating your warranty processing today by visiting @ https://warrcloud.com/get-an-analysis ⁠

3. Capital One – Many dealers believe digital tools can help boost sales. But early findings from a recent Capital One Auto survey revealed operational challenges dealers are still navigating and how trust is shaped. Listen for insights as to what’s been uncovered and where the research is headed. Learn more: https://www.capitalone.com/cars/auto-financing/dealer

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For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:51 Last year's predictions: right or wrong?

02:21 What is the future of EVs?

04:51 Dealerships' role in the EV transition?

07:28 How does tech create transparency?

13:45 Biggest tech integration challenges?

16:37 How to improve the F&I process?

23:13 How do downturns impact dealerships?

29:00 Best dealership tech stack recommendations?

40:34 Top predictions for dealerships' future?

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Hussain on Car Buying Hacks, Zachs on Tackling Affordability, Seale on Kia Wins | Daily Dealer Live

Mon, 06 Oct 2025 18:22:00 -0000

Today's show features:

Malik Hussain, General Manager at Bill Jacobs

Jacob Zachs, CEO & Founder of Fasten Rewards

James V Seale, Managing Partner at Grandbury Kia

This episode is brought to you by:

Fasten Rewards – Your Road To Rewards Starts Here. Earn points on every purchase and redeem for valuable perks. With Fasten Rewards, your everyday spending turns into real benefits. Learn more at fasten.cc

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠⁠⁠ and we hope to see you in Vegas!

—

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Nowling on "Golden CDP", Perdikis on Agentic in Auto, Camastro on Cadillac Wins | Daily Dealer Live

Fri, 03 Oct 2025 18:27:00 -0000

Today's show features:

Jeremy Nowling, Sales and Digital Retailing Director Rohrman Auto Group

Nick Perdikis, CEO of inride

William Camastro, Dealer Principal, Partner at Gold Coast Cadillac

This episode is brought to you by:

Lotlinx – With Lotlinx, dealers win with every VIN. The AI-powered platform uses the most robust VIN and shopper data to help optimize every vehicle and protect profit. Take control of your inventory today at ⁠Lotlinx.com⁠.

inride – inride’s Trade Agent AI helps dealers by mining their customer database 24/7. It finds trade-in opportunities, engages owners, and books appointments automatically—faster than any human team. Right now, dealers can claim 30 days free PLUS a discounted monthly rate. But hurry—this exclusive offer ends October 15, 2025. Go to https://inride.com/trade-agent-ai-demo-request/ today!

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠⁠ and we hope to see you in Vegas!

—

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“Let’s Buy Everything!” — Scaling the Playbook for a High-Volume Car Buying Center | Brent Faron, Manager of Bo Beuckman Ford

Thu, 02 Oct 2025 09:05:00 -0000

Today I’m joined by Brent Faron, manager at Bo Beuckman Ford. We cover Brent’s journey from cleaning cars to leading one of the Midwest’s largest single-point buy centers, the AI tools he’s using to acquire 100 cars a month, how a St. Louis Blues game changed his career trajectory, and much more.

This episode is brought to you by:

1. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com

2. Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

02:00 How did Brent's career begin?

07:48 Learning from early mistakes?

13:21 Managing employees and ethics

17:32 What is a Buy Center?

23:47 How does the Buy Center work?

25:23 Managing recon and acquisition costs?

28:57 Tracking Buy Center success how?

30:11 How does AI help appraisals?

42:01 The Future of AI in dealerships

Car Dealership Guy Socials:

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LAPIS CEO on Public Groups & Wall Street, Singleton on Biggest Fixed Ops KPI's | Daily Dealer Live

Wed, 01 Oct 2025 18:22:00 -0000

Today's show features:

Todd Blue, CEO of LAPIS

Chris Singleton, Managing Partner at Mike Terry Auto Group

This episode is brought to you by:

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ h⁠⁠⁠⁠ttps://news.dealershipguy.com/⁠⁠⁠⁠

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The Battle Between Dealers and OEMs: Why They Have to Win—or Lose—Together | Joseph Agresta, Jr, President of Benzel-Busch Motor Car Corp

Tue, 30 Sep 2025 09:05:00 -0000

Today I’m joined by Joseph Agresta, Jr., Chair of the Mercedes-Benz Dealer Board. We get into why his top salespeople are fluent in Korean, the future of Mercedes EVs in a post–tax credit market, and how outdated incentive structures are frustrating customers — plus plenty more along the way.

This episode is brought to you by:

2. vAuto - As the industry’s premier provider of end-to-end inventory management solutions, vAuto gives every dealer—from a single point store to the largest groups—the data, insights and tools they need to maximize returns from the new and used vehicle inventory investments. Known for its game-changing inventory management innovations, vAuto provides AI-powered predictive data science to help dealers see their future and consistently make the right, ROI-minded decisions with every vehicle they appraise, acquire, price and retail. Learn more @ https://www.vauto.com/contact-us/#requestDemo

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:34 What does the Mercedes Board Chair do?

02:38 History of Benzel-Busch Motor Car?

05:54 Biggest EV market challenges and strategies?

13:09 How do brokers impact the market?

24:52 Using AI for business efficiency how?

29:03 Best lead conversion strategies?

33:09 How to improve manufacturer-dealer relations?

50:22 Ultra luxury market insights?

53:11 Future outlook for the auto industry?

Car Dealership Guy Socials:

Roberts on Sales Growth, Spiffy on Mobile Service, Morton on Buy/Sell Winners | Daily Dealer Live

Mon, 29 Sep 2025 18:49:00 -0000

Today's show features:

Krystal Roberts, Executive Manager at Advantage Chevrolet of Hodgkins

Troy Blackwell, EVP, Automotive Business Development, Spiffy

Alex Morton, CFO at Gregg Young

This episode is brought to you by:

Get Spiffy – Spiffy gives you the software, vans, devices, and playbooks to launch fast, operate efficiently, and grow fixed ops—beyond the bay. Visit getspiffy.com to learn more

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ h⁠⁠⁠⁠ttps://news.dealershipguy.com/⁠⁠⁠⁠

CDG Recruiting ➤ h⁠⁠⁠⁠ttps://www.cdgrecruiting.com/⁠⁠⁠⁠

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Everything else ➤ ⁠⁠⁠⁠dealershipguy.com

Dave Thomas on Q3 Sales Slump, McGovern Auto on Untapped Fixed Ops Revenue | Daily Dealer Live

Fri, 26 Sep 2025 18:25:00 -0000

Today's show features:

Dave Thomas, Director of Content Marketing at CDK Global

Danny Negalha, Corporate Fixed Ops Director at McGovern Automotive Group

This episode is brought to you by:

Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial at ⁠⁠⁠https://www.toma.com/cdg⁠⁠⁠

CDK Global – Managing inventory doesn’t have to be a grind. Backed by over 50 years of CDK know-how and powered by next-gen AI tools, you’ll price with confidence, merchandise like a pro, and move cars off the lot faster — all while boosting your bottom line. Learn more about the CDK Vehicle Inventory Suite: https://www.cdkglobal.com/cdk-vehicle-inventory-suite

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ h⁠⁠⁠ttps://news.dealershipguy.com/⁠⁠⁠

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Everything else ➤ ⁠⁠⁠dealershipguy.com

The Old-School Process Still Killing Dealer Productivity – And How To Fix It | Industry Spotlight

Thu, 25 Sep 2025 09:05:00 -0000

This episode of the Car Dealership Guy Podcast is brought to you by Corpay:

Corpay - Corpay is transforming how dealerships handle payments. We help you save time, score big rebates, and ditch manual headaches — all while syncing directly with your DMS. Trusted by dealerships coast to coast, Corpay is here to rev up your efficiency and profitability. Don’t settle for “good enough” in your AP. Visit @ https://www.corpay.com and see what Corpay can do for your bottom line.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

0:45 How do robots transform service departments?

1:37 Ewing's key tech advancements?

4:47 Biggest expense management challenges?

9:36 Why transition to digital systems?

12:35 How Core Pay solved problems?

18:51 Best fraud prevention strategies?

23:57 Biggest digitization challenges and recommendations?

30:51 Benefits of digital payment processes?

40:51 Shifting from checks to cards?

Car Dealership Guy Socials:

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Burton on Sales Strategy, Stream Co's on "Retail Ready", Jones on Ford Trouble | Daily Dealer Live

Wed, 24 Sep 2025 18:45:00 -0000

Today's show features:

Parker Jones, General Manager at Jones Auto Centers

Drew Diehl, EVP of Client Strategy at Stream Companies

Tyler Burton, General Sales Manager at Serra Auto Group Champaign

This episode is brought to you by:

Stream Companies – Deals don’t wait. Why should your incentives? Stream Companies’ Retail Ready updates offers in hours, then launches them across your website, specials pages, search ads, display, and video. In an industry where timing and visibility are everything, faster updates mean more sales and more deals closed. Stay ahead with Retail Ready. Visit https://carguymedia.com/42aLefQ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠https://carguymedia.com/cdglive⁠⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ h⁠⁠ttps://news.dealershipguy.com/⁠⁠

CDG Recruiting ➤ h⁠⁠ttps://www.cdgrecruiting.com/⁠⁠

My Socials:

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Everything else ➤ ⁠⁠dealershipguy.com

“I Want to Build It Even Bigger!”: The Dealer Turning Tragedy into Momentum — and Lessons Every Dealer Can Use | Whitney Yates Woods, President at Yates Buick GMC

Tue, 23 Sep 2025 09:05:00 -0000

Today I’m joined by Whitney Yates Woods, Dealer Principal at Yates Buick GMC & Yates Mitsubishi. We discuss how the loss of her father pulled her from a successful real estate career into leading a single-point dealership, her bold leap into social media to drive sales, the decision to build a new store for a struggling brand, and much more.

This episode is brought to you by:

1. CDK Global - - Managing inventory doesn’t have to be a grind. Backed by over 50 years of CDK know-how and powered by next-gen AI tools, you’ll price with confidence, merchandise like a pro, and move cars off the lot faster — all while boosting your bottom line. Learn more about the CDK Vehicle Inventory Suite @ https://www.cdkglobal.com/cdk-vehicle-inventory-suite

3. CDG Dealer Consulting – The right tech can make or break your dealership—so don’t guess, and don’t go it alone. Backed by insights from 500+ dealerships, CDG Dealer Consulting audits your tech stack, recommends the right products and vendors, and secures guaranteed best pricing. Our team then guides rollout and integration, helping you avoid costly mistakes and hit the ground running. Discover dealership tech that actually works @ http://www.cdgdealerconsulting.com

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠

Topics:

00:26 How the social media journey started

01:44 Taking over family business challenges

03:25 Key lessons from early challenges

06:41 Improving sales and service how?

16:51 Best brand building strategies?

20:05 Most creative marketing tactic?

23:51 Effective social marketing secrets?

26:12 Best customer engagement ideas?

33:56 Biggest future goals and challenges?

Car Dealership Guy Socials:

Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Kilway on Power Dealer AI Prompts, AutoGenius on Untapped Markets | Daily Dealer Live

Mon, 22 Sep 2025 18:23:00 -0000

Today's show features:

Jarrod Kilway, VP of Digital Ops at Casa Auto Group

Ben Hadley, Founder of AutoGenius

This episode is brought to you by:

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ h⁠ttps://news.dealershipguy.com/⁠

CDG Recruiting ➤ h⁠ttps://www.cdgrecruiting.com/⁠

My Socials:

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

LinkedIn ➤ ⁠https://www.linkedin.com/company/cardealershipguy/⁠

Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠

Facebook ➤ ⁠https://www.facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ ⁠dealershipguy.com

Vinay Shahani on Nissan Exit, Burnett on Building Ford 2.0 Facility | Daily Dealer Live

Fri, 19 Sep 2025 18:39:00 -0000

Today's show features:

Vinay Shahani, Former Nissan Head of US Marketing & Sales

JB Burnett, General Manager of Boulevard Ford of Millsboro

This episode is brought to you by:

—

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

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"F&I Must Come First!" — 2,900+ Hours of F&I Research Distilled in 30 Minutes | Jason Swiech, Product Marketer at CDK Global

Thu, 18 Sep 2025 17:16:00 -0000

Today I’m joined by Jason Swiech, Product Marketer at CDK Global. We discuss what top-performing dealers are doing in the F&I office, why double-entry data is crushing customer satisfaction, the add-on products flying off the shelves and much more.

Read CDK Global’s 2025 F&I Shopper Study mentioned in the episode here: https://www.cdkglobal.com/insights/new-report-shows-shifts-fi-trust

This episode is brought to you by:

3. CDK Global – Managing inventory doesn’t have to be a grind. Backed by over 50 years of CDK know-how and powered by next-gen AI tools, you’ll price with confidence, merchandise like a pro, and move cars off the lot faster — all while boosting your bottom line. Learn more about the CDK Vehicle Inventory Suite: https://www.cdkglobal.com/cdk-vehicle-inventory-suite

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Topics:

00:08 What is Jason's role at CDK?

01:24 Current F&I trends in dealerships?

02:03 Why is F&I process critical?

04:29 Digital retailing's impact on F&I?

06:11 Key F&I survey insights?

07:14 Solving F&I workflow challenges?

18:59 F&I manager compensation structure?

22:33 Digital vs paper in F&I?

25:42 Future predictions for F&I?

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Jeff Miller on Selling 1-Price Subarus, DriveCentric CEO on CRM Innovation | Daily Dealer Live

Wed, 17 Sep 2025 18:24:00 -0000

Today's show features:

Jeff Miller, CEO of Mark Miller Subaru

Matt Leone, CEO of DriveCentric

This episode is brought to you by:

DriveCentric – Stop losing leads to slow follow-ups and clunky software. DriveCentric's CRM responds to every lead within minutes, keeps your team organized, and turns more sales into life long customers. Learn more at https://drivecentric.com/

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

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"There's No Technician Shortage!" – The Mastermind Behind Bozard's Service Lane Machine | Ed Roberts, COO at Bozard Ford Lincoln

Tue, 16 Sep 2025 09:05:00 -0000

Today I’m joined by Ed Roberts, COO at Bozard Ford Lincoln. We discuss how Ed scaled a team of 165 technicians from scratch, the strategies behind his world-class service lane, his unlikely entry into dealerships nearly 30 years ago and much more.

This episode is brought to you by:

1. Cox Automotive - Discover what’s driving improved customer experiences—and dealership results. Download the Drivers of Shopper Satisfaction ebook from Cox Automotive today: https://carguymedia.com/464vOfw

2. DLRdmv – Dealers, are you still stuck using outdated interstate titling methods? DLR50 from DLRdmv modernizes out‑of‑state titling by providing 24/7 sales tax, title, and registration fees, pre‑populated state-specific forms, through an online platform that directly integrates with your DMS. CDG listeners get 30 days of free full-service access to DLR50 on unlimited out-of-state deals. Head over to @ http://www.DLRdmv.com/CDG , use code POD30 to claim your free month today.

Get your own copy of Ed Roberts book "Mile One: An Endless Journey to Effective Leadership" here: https://a.co/d/iC7TKZd or visit his website at https://mileoneleadership.com/

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For dealers:

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

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Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

Topics:

00:41 Why is culture so important?

03:30 How did Ed achieve success?

06:11 Overcoming homelessness: key lessons?

12:51 Building a strong team how?

18:30 Most effective training programs?

33:24 Benefits of mobile service?

34:47 Improving technician communication skills?

40:03 Do recalls help retention?

54:07 Best continuous improvement strategies?

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Cain on Dealer F&I Mistakes, Kelly on AI Training For Deal Desk | Daily Dealer Live

Mon, 15 Sep 2025 21:02:00 -0000

Today's show features:

Marion Cain, Founder of ACE

David Kelly, Training Director of Brown & Brown Dealer Services

This episode is brought to you by:

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Automotive AI Cagematch With 4 Top CEOs: Podium, Numa, Toma, Mia | Daily Dealer Live

Sun, 14 Sep 2025 20:42:00 -0000

Today's show features:

Brian Hoang, CEO of Mia

Eric Rea, CEO of Podium

Tasso Roumeliotis, CEO of Numa

Monik Pamecha, CEO of Toma

This episode is brought to you by:

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Visit ⁠⁠⁠https://dealer-pay.com/⁠⁠⁠ to learn more.

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The Time Bomb In Labor Rate Increases (& How Dealers Are Maximizing Profit) | Industry Spotlight

Thu, 11 Sep 2025 09:05:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Rob Scott, Executive General Manager of Bob Johnson Chevrolet, and Robert Wooden, Owner of Wooden Automotive Consultants LLC. This episode of the Car Dealership Guy Podcast is brought to you by Wooden Automotive Consultants.

Wooden Automotive Consultants - Using their proprietary analytics program, Fixed Operations Intelligence, Wooden Automotive offers a free rate analysis, a $1500 value, so you know what rates your store qualifies for before committing to anything. Go to http://www.fixedopsintel.com and drop us your contact info.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

Topics:

00:42 What is Rob Scott's background?

01:59 Why are fixed operations vital?

05:50 Solving labor/parts cost challenges?

10:53 Best labor rate strategies?

22:30 Dealer-manufacturer relationship dynamics?

24:00 Common labor rate mistakes?

27:44 Financial impact of rate increases?

30:24 Future labor/parts cost trends?

43:55 Final advice for service managers?

Car Dealership Guy Socials:

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Miller on EV Profitability, Toma on AI-Hesitancy, Growden on Dealer Waste | Daily Dealer Live

Wed, 10 Sep 2025 18:25:00 -0000

Today's show features:

Eric Miller, Director at Morrie's Auto Group

Monik Pamecha, CEO of Toma

Mathew Growden, Consultant

This episode is brought to you by:

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"Money's not in the CRM, It's in the DMS!”– Tracking the Pulse of AI in Dealerships | Art Dessein, Vice President of Sales at Impel

Tue, 09 Sep 2025 09:05:00 -0000

Today I’m joined by Art Dessein, VP of Sales at Impel. We dig into how AI is reshaping inventory management, the playbook big dealer groups use to roll it out without losing culture, and why less customer communication is actually leading to more sales—plus plenty more along the way.

This episode is brought to you by:

1. Widewail - Want real insights instead of guesswork? With Voice of the Customer Analytics, Widewail uses AI to turn raw customer feedback into clear operational insights so you know exactly what to fix and where to focus. Go to @ https://www.widewail.com/cdg to book a demo.

2. Experian Automotive - Like most Car Dealership Guy Listeners, you’re constantly looking for the inside edge on the auto industry. So if you’re ready to step up your game to the next level – outpacing the competition and building customer loyalty – there’s only one place to go from here: Experian Automotive. They’re the only ones with exclusive data across vehicles, consumers, and credit—plus expert data scientists who connect the dots to uncover the insights you need. Get the industry-leading insights from Experian Automotive today! Learn more by visiting @ https://carguymedia.com/4cfcLjZ

3. Impel - Impel AI helps you drive loyalty with proactive, personalized service outreach that scales seamlessly. From service milestones to recall alerts and tailored incentives, Impel makes service outreach feel more like a concierge service than marketing. With AI-powered service scheduling via text and email—your team can stop managing calendars and focus on delivering exceptional customer experiences. Future-proof your service drive today. Visit @ https://carguymedia.com/40nWpRj

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

Topics:

00:34 How did missing a flight help?

02:53 How is AI used in dealerships?

04:37 Why renewed AI interest now?

10:54 AI's biggest service opportunity

16:32 Why customer experience drives sales?

22:21 How AI reduces message overload?

27:50 Can AI transform dealership operations?

36:39 Final AI advice for dealers

Car Dealership Guy Socials:

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Matt Bowers on OEM Pulse Check, Lafontaine on Underutilized Incentives | Daily Dealer Live

Mon, 08 Sep 2025 18:18:00 -0000

Today's show features:

Matt Bowers, Owner of Matt Bowers Automotive Group

Andrew Ruck, General Manager of Lafontaine Cadillac Buick GMC of Highland

This episode is brought to you by:

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Sen. Moreno on Auto Sector Plan, Greenfield on Auto Retail VC, Murphy on OEM Futures | Daily Dealer Live

Fri, 05 Sep 2025 19:08:00 -0000

Today's show features:

Sen. Bernie Moreno (R-OH)

Steve Greenfield, General Partner of Automotive Ventures

John Murphy, Managing Director of Strategic Advisory at Haig Partners

This episode is brought to you by:

Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/

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Against All Odds: This Dealer's Rise from Refugee to 29-Store Auto Empire | Mario Murgado, CEO of Murgado Automotive Group

Thu, 04 Sep 2025 09:05:00 -0000

Today I’m joined by Mario Murgado, CEO of Murgado Automotive Group. We cover Mario’s dramatic escape from communist Cuba, his journey to building a 29-store dealership empire across five states, the growth model fueling expansion into underserved communities, the day he lost 24 employees in a single immigration raid and so much more.

This episode is brought to you by:

1. Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com

2. Widewail - Want real insights instead of guesswork? With Voice of the Customer Analytics, Widewail uses AI to turn raw customer feedback into clear operational insights so you know exactly what to fix and where to focus. Go to https://www.widewail.com/cdg to book a demo.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

Topics:

00:19 What sparked your early tech ventures?

03:18 How did immigration shape your journey?

06:38 Returning to Cuba: key reflections?

10:37 Why enter the car business?

15:36 First dealership acquisition story?

24:01 Current dealership market outlook?

27:49 How do decisions impact employees?

34:55 Marketing to Hispanic communities effectively?

45:15 Future business diversification plans?

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Mohawk Honda on becoming Top-10 in CPO, Dealer Pay CEO on Hidden Payments Costs | Daily Dealer Live

Wed, 03 Sep 2025 18:23:00 -0000

Today's show features:

Greg Johnson, General Manager of Mohawk Honda

Julie Douglas, CEO of Dealer Pay

This episode is brought to you by:

—

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"Fewer Leads, More Sales"– Massive Upsides, Fatal Flaws, and Sobering Reality of AI BDCs | Daniel Kim, Director of Operations at Barnes Crossing Auto Group

Tue, 02 Sep 2025 09:05:00 -0000

Today I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more.

This episode is brought to you by:

1. Widewail - Power your reputation engine with Widewail. Go Google-first. Our approach is proactive: mostly automated, sometimes manual. The perfect blend of high tech, high touch. Do more than generate and respond to reviews; use Voice of the Customer AI to gain insight into what's making your customers happy and what's not. Put your best foot forward with great reviews - because customers buy from those they know, like, and trust. 2,000,000 reviews managed and counting. Ready to see the difference? Visit @ http://www.widewail.com to book your live demo today!

2. Impel - Impel AI helps you drive loyalty with proactive, personalized service outreach that scales seamlessly. From service milestones to recall alerts and tailored incentives, Impel makes service outreach feel more like a concierge service than marketing. With AI-powered service scheduling via text and email—your team can stop managing calendars and focus on delivering exceptional customer experiences. Future-proof your service drive today. Visit @ https://carguymedia.com/40nWpRj

3. CDG Dealer Consulting - The right tech can make or break your dealership—so don’t guess, and don’t go it alone. Backed by insights from 500+ dealerships, CDG Dealer Consulting audits your tech stack, recommends the right products and vendors, and secures guaranteed best pricing. Our team then guides rollout and integration, helping you avoid costly mistakes and hit the ground running. Discover dealership tech that actually works @ http://www.cdgdealerconsulting.com

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

Topics:

01:00 How did upbringing shape Daniel?

04:01 Why enter the auto industry?

05:41 Founding Orbi: biggest early challenges?

08:09 Current role and responsibilities?

10:38 AI implementation challenges in auto?

16:03 Vendor selection process tips?

21:42 AI in BDC: results?

24:01 AI's role in dealership operations?

41:34 Best AI/data advice for dealers?

Car Dealership Guy Socials:

X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Remote Deliveries Are Booming—So Is Fraud (Here’s How to Stay Safe) | Industry Spotlight

Sun, 31 Aug 2025 09:05:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Preston Stewart, National Variable Operations Director of Napleton Automotive Group, and Rudy Nieto, CEO of MavSign.

This episode of the Car Dealership Guy Podcast is brought to you by MavSign.

MavSign - the secure offsite closing platform for automotive dealers and lenders. With a nationwide network of certified signing agents, Mavsign helps retailers complete remote deliveries legally and compliantly, while eliminating fraud and simplifying the back-end process. Learn more @ https://mavsign.com

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

Topics:

00:32 What's Preston Stewart's background?

01:50 Biggest fraud/theft challenges in auto?

03:11 How has identity theft evolved?

05:04 Best out-of-state delivery practices?

08:48 How does MavSign prevent fraud?

11:09 Implementing MavSign: process and benefits?

23:39 Notary and thumbprint value?

27:27 Best tech for remote deals?

45:04 Future fraud prevention innovations?

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Gruwell on Hot AZ Car Market, Flagstaff Chevy on Training Next Gen of Auto Techs | Daily Dealer Live

Fri, 29 Aug 2025 18:25:00 -0000

Today's show features:

Scott Gruwell, CEO of Courtesy Automotive Group

Mark Harris, Owner Operator at Flagstaff Chevrolet and Winslow Ford

This episode is brought to you by:

Haig Partners – Public retailers cite it. National media trusts it. Dealers rely on it. The Haig Report® sets the standard for dealership M&A data and trends in auto retail. Read it at ⁠⁠https://haigpartners.com/Haig-Report/⁠⁠.

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“Like Watching Game Tape”: Exposing How Deals Slip on the Floor—And How to Fix It | Jake Cronin, CEO and Founder of Siro

Thu, 28 Aug 2025 10:00:00 -0000

Today I’m joined by Jake Cronin, CEO and Founder of Siro. The untapped profit potential hiding in F&I, winning strategies to secure consent to record customers, using data to diagnose dealership challenges—and more.

This episode is brought to you by:

1. BizzyCar – CDG’s Recall Tracker powered by BizzyCar monitors 70M+ vehicles with open recalls, packed with insights: timelines, fix status, campaign numbers—everything you need to bring lost customers back. Transform your recall management today @ https://cdgrecalls.com/

3. Siro - Siro helps dealers unlock the full value of every sales conversation. By combining AI with in-person sales tech, Siro captures, analyzes, and activates showroom interactions so managers and reps can make smarter decisions, faster. Learn more at https://www.siro.ai/

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For dealers:

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

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Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

Topics:

00:22 How will Series B funding help?

01:29 What inspired Jake's sales journey?

04:14 Cero: Google Analytics for showrooms?

06:23 Implementing Cero in dealerships how?

13:35 Overcoming sales team skepticism?

18:39 Fixing fixed ops problems?

19:52 Data insights boost sales how?

21:26 Quantifying Cero's ROI?

35:18 Future of in-person recording?

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INFINITI on Shifting Luxury Market, Bud Clary Auto on Vid Gen in Service Lane | Daily Dealer Live

Wed, 27 Aug 2025 18:22:00 -0000

Today's show features:

Tiago Castro, Vice President of Infiniti Americas

Dustin Schuler, Marketing Director at Bud Clary Auto Group

This episode is brought to you by:

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50+ Dealerships Later: The Car Business Lessons of an Industry Legend | John Bergstrom, Executive Chairman of Bergstrom Automotive

Tue, 26 Aug 2025 10:00:00 -0000

Today I’m joined by John Bergstrom, Executive Chairman of Bergstrom Automotive. We discuss his legendary 50 year career in the car business, the exponential growth curve his dealership empire is on, Why he has no plans for retirement – and much more.

This episode is brought to you by:

1. Impel - Impel AI helps you drive loyalty with proactive, personalized service outreach that scales seamlessly. From service milestones to recall alerts and tailored incentives, Impel makes service outreach feel more like a concierge service than marketing. With AI-powered service scheduling via text and email—your team can stop managing calendars and focus on delivering exceptional customer experiences. Future-proof your service drive today. Visit @ https://carguymedia.com/40nWpRj

2. OPENLANE – The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com

Check out Car Dealership Guy’s stuff:

For dealers:

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Dealership recruiting ➤ ⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠http://www.trynomad.co⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠http://www.cdgguest.com⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠

Industry job board ➤ ⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠http://www.cdgguest.com⁠⁠⁠

Topics:

00:07 Key to 52 years in auto?

01:08 How did you overcome early challenges?

05:10 Secrets to bar business success?

09:23 Building a successful dealership how?

18:47 Why are community relationships vital?

33:37 Lessons from 30 years with Packers?

35:06 NFL vs. auto dealership management?

38:31 Overcoming major health challenges?

49:40 Future of the auto industry?

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Banks on Private Equity Reshaping Auto, Vanguard Kia on Store Turnaround | Daily Dealer Live

Mon, 25 Aug 2025 18:41:00 -0000

Today's show features:

Jason Villa, General Manager of Vanguard Kia of Arlington

Cliff Banks, President & Founder of The Banks Report & AUTOVATE.org

This episode is brought to you by:

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Open Road on Third-Party Overreach, Five Star Chevrolet on Chevy EV Strategy | Daily Dealer Live

Fri, 22 Aug 2025 19:21:00 -0000

Today's show features:

Michael Morais, President of Open Road Auto Group

Alan Brown, General Manager of Sam Pack's Five Star Chevrolet

This episode is brought to you by:

Prime Dealer Equity Fund - Prime Dealer Equity Fund is providing a limited number of accredited investors with $100,000 or more the rare opportunity to invest directly into franchised auto dealerships; the offering can only be made via the Private Placement Memorandum under Regulation 506(c). Led by seasoned operators with deep experience in both dealership operations and fund management, the fund is designed to deliver consistent cash flow and long-term capital appreciation. f you’re looking to diversify into this asset class—this is your chance. Check out ⁠⁠https://primedealerfund.com/CDG/⁠⁠ to learn more.

Disclaimer: This is not an offer to sell or a solicitation of an offer to buy securities. Any investment can only be made through the official Private Placement Memorandum and only by verified accredited investors. Nothing stated here should be considered investment advice.

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Booms, Busts, and Big Sales: Top Trends Steering Today’s Dealership Buy/Sells | Alan Haig, President of Haig Partners

Thu, 21 Aug 2025 10:00:00 -0000

Today I’m joined by Alan Haig, President of Haig Partners. We dig into why Stellantis and Nissan are still searching for the bottom, which states are commanding the highest blue sky multiples, the drivers behind Carvana’s first brick-and-mortar win and more.

This episode is brought to you by:

2. BizzyCar – CDG’s Recall Tracker powered by BizzyCar monitors 70M+ vehicles with open recalls, packed with insights: timelines, fix status, campaign numbers—everything you need to bring lost customers back. Transform your recall management today @ http://www.cdgrecalls.com

Make a donation to support Alan's NYC Marathon run and the Memorial Sloan Kettering Cancer Center here: https://secure2.convio.net/mskcc/site/TR/FredsTeam/FredsTeam?px=2806962&pg=personal&fr_id=4272

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For dealers:

Industry job board ➤ ⁠⁠http://jobs.dealershipguy.com⁠⁠

Dealership recruiting ➤ ⁠⁠http://www.cdgrecruiting.com⁠⁠

Fix your dealership’s social media ➤ ⁠⁠http://www.trynomad.co⁠⁠

Request to be a podcast guest ➤ ⁠⁠http://www.cdgguest.com⁠⁠

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Request to be a podcast guest ➤ ⁠⁠http://www.cdgguest.com⁠⁠

Topics:

03:19 Current dealership M&A market outlook?

05:48 Regional market differences? (CA/TX/FL)

11:27 How tariffs impact valuations?

19:40 Will Carvana's new car experiment work?

25:16 Carvana's inventory innovation?

27:36 Public vs private acquisitions?

32:04 Underperforming brand opportunities?

37:12 EVs' impact on dealership values?

41:41 Best consolidation strategies?

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Rorhman on Fixing Dirty Data, Wyler on Why CRMs Fail, Pereira on In-House Tech | Daily Dealer Live

Wed, 20 Aug 2025 18:56:00 -0000

Today's show features:

Ryan Rohrman, CEO of Rohrman Auto Group

Michael McDonald, Assistant Head Coach of Marketing, Jeff Wyler Automotive Family

Carolina Pereira, Marketing & Technology Director at Weston Nissan Volvo`

This episode is brought to you by:

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From the Sales Floor to the GM’s Chair: Her $1M Kia Journey (And What It Took) | Lauren WIlson Reeves, General Manager of Wilson Kia

Tue, 19 Aug 2025 10:00:00 -0000

Today I’m joined by Lauren Wilson Reeves, GM at Wilson Kia. We discuss her path from plastic surgery technician to high-powered GM, the untapped potential of having more women on the sales floor, how her open-door leadership bridges the gap between employees and executives, and more.

This episode is brought to you by:

1. Cox Automotive - Omnichannel isn’t a buzzword anymore—it’s the playbook winning dealers are running. In a world where the buyer journey is more fragmented than ever, the most successful dealers are connecting the dots—online, in-store, and everywhere in between. The result? Smoother deals, faster turnarounds, and serious lift at the bottom line. Nearly 80% of omnichannel dealers are seeing higher close rates, and you can too. Want in? The Omnichannel Dealership—a new guide from Cox Automotive—breaks it all down. Click the link in the show notes below to download it now free @ https://www.coxautoinc.com/retail/omnichannel-dealership

2. DLRdmv – Dealers, are you still stuck using outdated interstate titling methods? DLR50 from DLRdmv modernizes out‑of‑state titling by providing 24/7 sales tax, title, and registration fees, pre‑populated state-specific forms, through an online platform that directly integrates with your DMS. CDG listeners get 30 days of free full-service access to DLR50 on unlimited out-of-state deals. Head over to http://www.DLRdmv.com/CDG, use code POD30 to claim your free month today.

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠http://jobs.dealershipguy.com⁠

Dealership recruiting ➤ ⁠http://www.cdgrecruiting.com⁠

Fix your dealership’s social media ➤ ⁠http://www.trynomad.co⁠

Request to be a podcast guest ➤ ⁠http://www.cdgguest.com⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠http://www.cdgpartner.com⁠

Industry job board ➤ ⁠http://jobs.dealershipguy.com⁠

Request to be a podcast guest ➤ ⁠http://www.cdgguest.com⁠

Topics:

00:23 How balance family and business?

01:06 Current business challenges?

01:58 Why enter car business?

05:33 Best turnaround success story?

06:48 Women in auto industry?

12:38 Motherhood and career balance?

15:12 Earning family business respect?

22:17 Advice for women in auto?

26:52 Building positive work culture?

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Spisak on Acquisition Pitfalls, Adragna on Hardest Dealership Roles to Hire | Daily Dealer Live

Mon, 18 Aug 2025 18:30:00 -0000

Today's show features:

David Spisak, President/CEO of Disruptive Growth Solutions, LLC

Steven Adragna, General Manager at CDG Recruiting

This episode is brought to you by:

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From Dead Weight to Cash Flow: The Transfer Fix for Aging Cars | Industry Spotlight

Sun, 17 Aug 2025 10:00:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Trent Waybright, Vice President of Pre-Owned Operations for Kelley Automotive Group, and Patrick Janes, AVP of vAuto Inventory Solutions.

This episode of the Car Dealership Guy Podcast is brought to you by vAuto:

vAuto - As the industry’s premier provider of end-to-end inventory management solutions, vAuto gives every dealer—from a single point store to the largest groups—the data, insights and tools they need to maximize returns from the new and used vehicle inventory investments. Known for its game-changing inventory management innovations, vAuto provides AI-powered predictive data science to help dealers see their future and consistently make the right, ROI-minded decisions with every vehicle they appraise, acquire, price and retail. Discover why 96 out of the top 100 used vehicle retailers trust vAuto to help them achieve greater success. Check out vAuto here: https://carguymedia.com/vauto

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Topics:

01:20 How has used car ops evolved?

03:27 Best used car sales strategies?

06:33 Current market challenges?

10:16 Innovative inventory solutions?

20:37 Setting up car transfers?

21:54 Analyzing transfer results?

22:50 Optimizing transfer strategies?

25:20 AI in used car ops?

29:53 Future used car innovations?

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Roland Lynn on Nissan Challenges, Piazza on Maintenance Schedule Mismatch | Daily Dealer Live

Fri, 15 Aug 2025 18:39:00 -0000

Today's show features:

Roland Lynn, Executive General Manager of Dan Davis Nissan, Clay Cooley Nissan

Dave Rogers, Fixed Ops Director at Piazza Auto Group

This episode is brought to you by:

Plug – The only wholesale auction built for EV’s, making used EV buying fast, transparent, and profitable. If your dealership is taking EV trade-ins or looking for used EV inventory, you need to check out ⁠https://plug.vin/⁠

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"Stop the Churn": How AI Is Predicting (and Preventing) Service Defection | Vishal Vadodaria, CEO of AutoEngage

Thu, 14 Aug 2025 10:00:00 -0000

Today I’m joined by Vishal Vadodaria, CEO of AutoEngage. We dive into the product obsession Vishal learned under Steve Jobs, why a major public dealer group bet early on his AI tech, how Agentic AI is poised to reshape the future of the car business and much more.

This episode is brought to you by:

1. CDK Global - CDK SimplePay is the only payment solution that's built into CDK solutions for unrivaled reliability and financial efficiency. To learn more or schedule a demo visit @ ⁠http://www.CDK.com/simplepay⁠

2. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com

3. AutoEngage - LISA (Linguistic Intelligence Service Assistant) “proactively” engages service customers in 2-way conversations throughout their ownership lifecycle using the most advanced Natural Language Processing in the market and books the appointment directly in the scheduler with no human assistance to increase retention, drive revenue, reduce cost and maximize customer lifetime value. Learn more @ https://autoengage.ai

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:02 How Apple shaped Vishal's approach

06:35 Why switch to automotive?

07:28 Biggest customer retention challenges

10:24 How Auto Engage solves problems?

13:02 Most impressive AI success story?

18:36 Measuring AI ROI how?

23:33 AI improves customer interactions?

30:57 Customizing AI for dealerships?

37:25 Future AI applications in auto?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Jim Elder on Ford's $30K Truck, Plug CEO on EV Tradeins, Pistell on Flat Used Sales | Daily Dealer Live

Wed, 13 Aug 2025 18:12:00 -0000

Today's show features:

Jim Elder, General Manager of The Suburban Collection

Jimmy Douglas, CEO of Plug

Joe Pistell, Founder of AutoMagicLabs.ai

This episode is brought to you by:

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"You Don't Know What You Don't Know": The Mindset Shift Behind a $500M Auto Empire | Josh Potts, CEO of Mac Haik Automotive Group

Tue, 12 Aug 2025 10:00:00 -0000

Today I’m joined by Josh Potts, CEO of Mac Haik Automotive Group. We dive into how living in his car at 17 sparked his journey into auto retail, his rapid rise to GM at one of Houston’s top dealerships, and how he built a $500M empire by balancing accountability with culture — and so much more.

This episode is brought to you by:

2. Authenticom - DealerVault connects over 12,500 dealerships across 100+ DMS systems, offering both dealers and vendors secure, standardized, and compliant data. With Record Recharge, we validate and cleanse records daily—so your team can make smarter, faster decisions. Trusted across the automotive industry, Authenticom keeps your data clean, connected, and ready for action. Your data. Your way. Authenticom—the business behind the automotive business. Visit @ http://www.Authenticom.com

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Topics:

06:32 Homeless to CEO

09:07 Best culture change strategies

16:22 Balance accountability with culture

20:02 Most effective employee incentives?

30:02 What defines intentional leadership?

33:25 Childhood lessons that shaped success

36:20 Implementing new strategies

48:29 How to Fix underperforming stores?

01:02:32 Keys to continuous improvement?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Frankman Motor Company on Call Tracking Tech | Daily Dealer Live

Mon, 11 Aug 2025 18:01:00 -0000

Today's show features:

Cole Frankman, Dealer Principal/Owner of Frankman Motor Company

This episode is brought to you by:

Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning.

Learn more @ https://lotlinx.com/

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Kramer on Pricing Strategy, Niello on CRM Shift Pt.2, Lindsay CDJR on Stellantis | Daily Dealer Live

Fri, 08 Aug 2025 18:37:00 -0000

Today's show features:

Brian Kramer, EVP, Dealer Growth & Success at Cars Commerce

Dennis Gingrich, Sales & Finance Director at The Niello Company

Nino Sita, General Manager at Lindsay Chrysler Dodge Jeep Ram

This episode is brought to you by:

DataScan – What if your audits kept up with your inventory? Most dealers are stuck with audits that lag behind the lot. DataScan changes that. With solutions like RiskGauge, lenders get real-time insights—and you get fewer interruptions, faster funding, and way less friction. It’s time your lender used smarter tech that actually works for you. Push for better. Visit ⁠https://www.onedatascan.com/riskgauge/⁠ or email contact@onedatascan.com

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"Race to the Top": How Dealers are Creating Trust at Scale—and Dominating Automotive Marketplaces | Alex Vetter, CEO of Cars Commerce

Thu, 07 Aug 2025 10:00:00 -0000

Today I’m joined by Alex Vetter, CEO of Cars Commerce. We unpack why consumers are getting shellshocked in the service lane, reveal the CRM blind spots from retail research to retail shopping behavior, and explore why 95% of car buyers still start their journey on third-party websites—plus much more.

This episode is brought to you by:

1. CarNow - Tired of tools that promise the world but don’t deliver? CarNow isn’t one of them. One store switched to CarNow's full platform and went from a 3% to 30% close rate—in one month. Everything connects. Everything converts. Take a look at the story here @ http://www.carnow.com/performance

2. Mia - Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Check out https://www.mia.inc

3. Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

00:19 Key insights from Used Car Palooza?

01:34 Current outlook for the used car market?

03:50 Biggest challenges in used car acquisition?

05:03 Best strategies for dealer inventory sourcing?

05:34 Why does transparency matter now?

07:58 How do dealers build resilience?

10:17 What is AI's role in the future of dealerships?

15:59 How to build trust through content?

22:14 How does DealerClub build trust?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

West Herr Auto on Tackling Negative Equity, DataScan CEO on Floorplan Breakdown | Daily Dealer Live

Wed, 06 Aug 2025 18:30:00 -0000

Today's show features:

Matt Lasher, Director of Marketing at West Herr Automotive Group

Brian "BK" Koprowski, CEO of DataScan

This episode is brought to you by:

DataScan – What if your audits kept up with your inventory? Most dealers are stuck with audits that lag behind the lot. DataScan changes that. With solutions like RiskGauge, lenders get real-time insights—and you get fewer interruptions, faster funding, and way less friction. It’s time your lender used smarter tech that actually works for you. Push for better. Visit https://www.onedatascan.com/riskgauge/ or email contact@onedatascan.com

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The Dealer Hacking ChatGPT: The Prompt Strategy That Doubled Close Rates | Josh Clinton, General Manager of Cape Coral CDJR

Tue, 05 Aug 2025 10:00:00 -0000

Today I’m joined by Josh Clinton, GM of Cape Coral CDJR. We dive into how he doubled his close rate using simple AI prompts, the headwinds Stellantis is facing after cutting key models, the evolving role of the salesperson in an AI-driven landscape, and much more.

This episode is brought to you by:

2. Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more @ https://www.carscommerce.inc/

3.Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That’s where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call at http://www.trynomad.co

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Topics:

00:05 Best used car strategy today?

01:48 Why drop out of school?

02:56 How AI transforms auto sales?

04:43 Best psychological sales tactics?

10:25 Most innovative AI dealership uses?

24:28 AI's impact on sales/marketing?

30:12 AI in inventory management how?

32:34 Will AI replace salespeople?

44:37 Why social media matters?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Classic Cadillac on Hospitality in Service Lane, Benzel-Busch on Luxury Fixed | Daily Dealer Live

Mon, 04 Aug 2025 18:14:00 -0000

Today's show features:

Chuck Turck, Fixed Ops Director at Classic Cadillac and Subaru

David Cerqueira, Service Director at Benzel-Busch Motor Car

This episode is brought to you by:

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Dealer Panel: Successes and Failures of Today’s Automotive GM | Daily Dealer Live

Fri, 01 Aug 2025 18:40:00 -0000

Today's show features:

Jason Graciano, Partner & General Manager of White Plains Honda

Kevin Wruck, General Manager of Dahl Hyundai Mazda Subaru La Crosse

This episode is brought to you by:

Drive For Life Foundation – Join us in making a difference at the 43rd Drive for Life Gala on Thursday, September 25, 2025—celebrating over four decades and $6.3 million raised for impactful causes. Sponsors make this legacy possible, and your support directly fuels our mission. Visit ⁠⁠https://www.driveforlifefoundation.com/sponsors.htm⁠⁠ to become a sponsor before the August 24 deadline.

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Cut Costs, Go Viral: Taverna INFINITI's Repeatable Formula for Dominating Their Local Car Market | Industry Spotlight

Thu, 31 Jul 2025 10:00:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Matt Hogan, General Manager of Taverna INFINITI North Miami, and Omar Mohammad, CEO of Nomad Content Studio.

This episode is brought to you by:

Nomad Content Studio - $3.50 per lead. $105 per car buyer. That’s what an Infiniti store in Florida is getting using Nomad Content Studio’s Done-For-You social video system. Millions in sales, viral reach, and buyers who stop price shopping and come straight to the store. Nomad Content Studio has done it for EV Auto, Morgan Auto Group, and George Saliba—now they’ll do it for you. Book a call and get 20% OFF your first month. Offer expires 08/15/25: ⁠http://www.trynomad.co

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

01:20 Why switch to a new car franchise?

03:56 How does social media transform auto sales?

06:23 What are the best viral content strategies for dealers?

14:32 The five social media content buckets for dealerships

20:24 Overcoming generational gaps in automotive marketing

21:54 How to adapt automotive marketing to the digital age

24:11 How do you track ROI from social media?

26:24 Cost per lead / car buyer from social media

28:06 What is the future of social selling?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Jack Hollis Reveals Life After Toyota, Keffer Auto on New Acquisitions | Daily Dealer Live

Wed, 30 Jul 2025 18:34:00 -0000

Today's show features:

Jack Hollis, Managing Partner of Accrual Equity Partners

Jim Keffer, CEO of Keffer Auto Group

This episode is brought to you by:

Drive For Life Foundation – Join us in making a difference at the 43rd Drive for Life Gala on Thursday, September 25, 2025—celebrating over four decades and $6.3 million raised for impactful causes. Sponsors make this legacy possible, and your support directly fuels our mission. Visit ⁠https://www.driveforlifefoundation.com/sponsors.htm⁠ to become a sponsor before the August 24 deadline.

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“Ego Doesn’t Sell Cars” – 30 Years of Brutal Truths on Leadership & Humility | Jeff Laethem, President of Ray Laethem Buick GMC

Tue, 29 Jul 2025 10:00:00 -0000

Today I’m joined by Jeff Laethem, President of Ray Laethem Buick GMC. We dig into why "ego doesn't sell cars"—and how Jeff learned that lesson the hard way, why Buick might be on the brink of a major comeback, what made him pull the plug on Stellantis stores in the heart of metro Detroit—and much more.

This episode is brought to you by:

1. Cox Automotive - Omnichannel isn’t a buzzword anymore—it’s the playbook winning dealers are running. In a world where the buyer journey is more fragmented than ever, the most successful dealers are connecting the dots—online, in-store, and everywhere in between. The result? Smoother deals, faster turnarounds, and serious lift at the bottom line. Nearly 80% of omnichannel dealers are seeing higher close rates, and you can too. Want in? The Omnichannel Dealership—a new guide from Cox Automotive—breaks it all down. Click the link @ https://www.coxautoinc.com/retail/omnichannel-dealership to download it now free

2. Podium - Don’t miss another lead. With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars at https://www.podium.com/car-dealership-guy

3. Nomad Content Studio - $3.50 per lead. $105 per car buyer. That’s what an Infiniti store in Florida is getting using Nomad Content Studio’s Done-For-You social video system. Millions in sales, viral reach, and buyers who stop price shopping and come straight to the store. Nomad Content Studio has done it for EV Auto, Morgan Auto Group, and George Saliba—now they’ll do it for you. Book a call and get 20% OFF your first month. Offer expires 08/15/25: http://www.trynomad.co

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics:

01:12 Warm vs seasonal climates for car sales?

02:06 Jeff's business philosophy?

04:05 Passions outside auto industry?

07:26 Why core processes matter?

14:13 Biggest dealership challenges?

20:34 Why divest a store?

22:19 20% success checklist?

25:11 Best process automation tools?

37:31 Future expansion plans?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Manheim on Auction Changes, Easterns on Used Acquisitions, Fox on Tech Blunders | Daily Dealer Live

Mon, 28 Jul 2025 18:27:00 -0000

Today's show features:

Joe Kichler, Senior Vice President, Digital and Supply Chain at Cox Automotive

Joel Bassam, President of Easterns Automotive Group

Yuriy Demidko, Senior VP / Chief Information Officer at Fox Motors

This episode is brought to you by:

Drive For Life Foundation – Join us in making a difference at the 43rd Drive for Life Gala on Thursday, September 25, 2025—celebrating over four decades and $6.3 million raised for impactful causes. Sponsors make this legacy possible, and your support directly fuels our mission. Visit https://www.driveforlifefoundation.com/sponsors.htm to become a sponsor before the August 24 deadline.

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David Thomas on Japan Tariffs, Gingrich on Tech Stack Shuffle, Safford Brown on F&I | Daily Dealer Live

Fri, 25 Jul 2025 19:02:00 -0000

Today's show features:

David Thomas, Director, Content Marketing at CDK Global

Dennis Gingrich, Sales & Finance Director at The Niello Company

Jesse Hill, Corporate Director of F&I Operations at Safford Brown Automotive Group

This episode is brought to you by:

OPENLANE – The world’s best online dealer marketplace for used cars. This August, OPENLANE is spinning up an entire month of excitement with DealerFest 2025. The more you buy and sell, the bigger prizes you earn.

Never used OPENLANE before? New dealers can earn up to $2,500 in credits.

Learn more at ⁠⁠openlane.com/dealerfest⁠⁠.

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The Road To 40 Stores Within 10 Years – Proven Frameworks To Scale Effectively | Kyle Coleman, CEO of Coleman Automotive Group

Thu, 24 Jul 2025 10:00:00 -0000

Today I’m joined by Kyle Coleman, CEO of Coleman Automotive Group. We unpack his bold plan to scale to 40 stores in 10 years, the frameworks driving rapid growth, why investing in top talent is non-negotiable and much more.

This episode is brought to you by:

1. Authenticom – DealerVault connects over 12,500 dealerships across 100+ DMS systems, offering both dealers and vendors secure, standardized, and compliant data. With Record Recharge, we validate and cleanse records daily—so your team can make smarter, faster decisions. Trusted across the automotive industry, Authenticom keeps your data clean, connected, and ready for action. Your data. Your way. Authenticom—the business behind the automotive business. Visit http://www.authenticom.com

2. Nomad Content Studio - Most dealerships still get social media wrong—ignoring it, posting boring inventory photos, or handing it off to someone without a plan. Meanwhile, the dealer down the street is pulling millions of views and closing real car deals. That’s where Nomad Content Studio comes in. They’re the team behind dealers like Paragon Honda, Benzs & Bowties, and EV Auto. Nomad trains your videographer, guides what to film, then edits and posts across every platform for you. Want your dealership to be next? Head to ⁠http://www.trynomad.co⁠ and book a call.

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics:

00:50 How balance family and business?

01:52 CFO's evolving role today?

06:23 Vendor pain points in auto?

16:39 Long-term contract risks?

26:58 Asset vs stock acquisitions?

28:33 Measuring financial health how?

29:12 Launching PE fund why?

34:08 Best investment discipline strategies?

52:36 Future expansion plans?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Reymer on New Class of Auto Leaders, Garcia on Investing in Car Biz Tech | Daily Dealer Live

Wed, 23 Jul 2025 18:17:00 -0000

Today's show features:

Luke Reymer, Student at Automotive Business School of Canada

Quin Garcia, Managing Director at Autotech Ventures

This episode is brought to you by:

Never used OPENLANE before? New dealers can earn up to $2,500 in credits.

Learn more at ⁠openlane.com/dealerfest⁠.

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45 Years Running Top Dealerships: Howard Tenenbaum’s Brutal Truths for Today’s Operators | Howard Tenenbaum, President of Keyes Automotive Group

Tue, 22 Jul 2025 10:00:00 -0000

Today I’m joined by Howard Tenenbaum, President of Keyes Automotive Group. We dive into his 45-year run leading top dealerships, why survivorship bias distorts the industry, how a Tony Award barely cracks his top achievements, why 7 stores keep him busier than 15 ever did and more.

This episode is brought to you by:

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3. Nomad Content Studio - Most dealerships still get social media wrong—ignoring it, posting boring inventory photos, or handing it off to someone without a plan. Meanwhile, the dealer down the street is pulling millions of views and closing real car deals. That’s where Nomad Content Studio comes in. They’re the team behind dealers like Paragon Honda, Benzs & Bowties, and EV Auto. Nomad trains your videographer, guides what to film, then edits and posts across every platform for you. Want your dealership to be next? Head to http://www.trynomad.co and book a call.

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Topics:

00:28 How did Howard enter car business?

02:32 Consulting value for dealerships?

05:49 Private vs public dealership pros?

07:46 Surviving economic downturns how?

11:48 Tech vs people in auto?

19:06 Biggest threats to car industry?

26:26 Why sell dealerships now?

33:06 Becoming top Porsche dealer how?

40:39 Solving auto business challenges?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Dealerships vs Tesla: Who wins and loses with Alex Lawrence, Don Hall, Michael Oz | Daily Dealer Live

Mon, 21 Jul 2025 18:33:00 -0000

Today's show features:

Alex Lawrence, CEO fo EV Auto

Michael Oz, Owner of DriveOz.com

Don Hall, President of Virginia Automotive Dealers Association

This episode is brought to you by:

Never used OPENLANE before? New dealers can earn up to $2,500 in credits.

Learn more at openlane.com/dealerfest.

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Glenn Lundy on Scaling Pitfalls, Swickard Auto’s CEO on Dealership Hospitality | Daily Dealer Live

Fri, 18 Jul 2025 18:29:00 -0000

Today's show features:

Jeff Swickard, CEO of Swickard Group

Glenn Lundy, President of 800% Elite Automotive Club

This episode is brought to you by:

Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Visit ⁠https://carguymedia.com/3GIt5hO⁠ to get started.

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"Customers Calling the Service Dept is a Sign of Failure" — Inside How the Best Dealerships Are Evolving | Industry Spotlight

Thu, 17 Jul 2025 10:00:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Paul LeBlanc, Service Director at Longo Toyota, and Derek Simonds, Executive VP Automotive at Numa.

This episode is brought to you by:

Numa - In the world of dealerships, service is everything — but it’s also where everything breaks down. Missed calls, unreturned voicemails, and long hold times are the leading causes of low CSI, poor customer retention, and cost dealers millions in revenue per year. That’s where Numa comes in — an AI communication platform for dealerships. Numa AI Agents answer 100% of missed calls, book appointments, deliver repair updates, automate operational tasks, and—perhaps most powerfully—coach service teams to be sharper, faster, and more responsive. CDG Listeners: Try Numa risk-free with an exclusive 30-day satisfaction money-back guarantee. Visit numa.com/cdg.

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics:

02:07 How big is Longo Toyota? 03:46 Best strategies for hiring technicians? 07:05 How AI improves customer communication? 10:31 AI's role in customer experience? 14:37 Biggest AI adoption challenges? 17:32 Measuring AI's financial impact? 22:12 Detecting customer issues faster? 25:41 Customizing AI for dealerships? 30:04 Addressing AI security concerns?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

@Farzyness on DTC Cars, Bozard on Mobile Service ROI, OPENLANE on Used Market | Daily Dealer Live

Wed, 16 Jul 2025 19:32:00 -0000

Today's show features:

Ed Roberts, COO of Bozard Ford Lincoln

Justin Zane, SVP at OPENLANE

Farzad Mesbahi, Content Creator, Ex-Tesla

This episode is brought to you by:

OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com/

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“Innovate Or Evaporate”– How Small Dealer Groups Can Win In Ultra-Competitive Markets | Richard Lupo, Fixed Operations Director at Apple Tree Automotive

Tue, 15 Jul 2025 10:00:00 -0000

Today I’m joined by Richard Lupo, Fixed Operations Director at Apple Tree Automotive. We dig into why he’s training master techs from the ground up, how streamlining the online service flow drove a 10x jump in appointments, and how Apple Tree goes toe-to-toe with powerhouse neighbors — and more. This episode is brought to you by: 1. CDK Global - CDK SimplePay is the only payment solution that's built into CDK solutions for unrivaled reliability and financial efficiency. To learn more or schedule a demo visit @ http://www.CDK.com/simplepay 2. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com 3. Nomad Content Studio - Most dealerships still get social media wrong—ignoring it, posting boring inventory photos, or handing it off to someone without a plan. Meanwhile, the dealer down the street is pulling millions of views and closing real car deals. That’s where Nomad Content Studio comes in. They’re the team behind dealers like Paragon Honda, Benzs & Bowties, and EV Auto. Nomad trains your videographer, guides what to film, then edits and posts across every platform for you. Want your dealership to be next? Head to http://www.trynomad.co Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

New Roads Mazda on Profitability Hacks, Koons CEO on Massive Ford Incentives | Daily Dealer Live

Mon, 14 Jul 2025 18:37:00 -0000

Today's show features:

Curtis Biggs, General Manager of New Roads Mazda

Alex Perdikis, CEO of Koons Motors, Inc.

This episode is brought to you by:

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Victory Honda on Auto Loan Challenges, Checkered Flag JLR on Killing Haggling | Daily Dealer Live

Fri, 11 Jul 2025 18:25:00 -0000

Today's show features:

Chase Channell, General Manager of Victory Honda Jackson

Michael L. Wood, General Manager of Checkered Flag/Jaguar Land Rover

This episode is brought to you by:

Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System.

Learn how to ditch disjointed customer engagement at ⁠⁠https://impel.ai/CDG⁠⁠

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The Auto Retail Crystal Ball: What Shipping Trends Reveal (And How Dealers Can Win) | Royce Neubauer, CEO of Auto Hauler Exchange

Thu, 10 Jul 2025 10:00:00 -0000

Today I’m joined by Royce Neubauer, CEO of Auto Hauler Exchange. We dive into how dealers are footing the bill for shipping delays in unexpected ways, how smart operators are turning logistics into a profit center, why fraud is on the rise in the vehicle transport game and much more. This episode is brought to you by: 1. DLRdmv – Dealers, are you still stuck using outdated interstate titling methods? DLR50 from DLRdmv modernizes out‑of‑state titling by providing 24/7 sales tax, title, and registration fees, pre‑populated state-specific forms, through an online platform that directly integrates with your DMS. CDG listeners get 30 days of free full-service access to DLR50 on unlimited out-of-state deals. Head over to @ http://www.DLRdmv.com/CDG, use code POD30 to claim your free month today. 2. ActivEngage - Not every lead is a Glengarry lead. If you know, you know... Those are the ones that matter. ActiveEngage brews them 24/7. Not bots. Not forms. Real human experts having real conversations. Uncovering intent. Surfacing urgency. Creating motivation. Now your team gets buyers, not just browsers. Want to start closing your online faster? Visit @ http://www.activengage.com/glengarry

3. Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts YOU in control. Ship cars faster and cheaper with 5,500+ vetted carriers. Get cars delivered in just 4 days on average/ Transparent pricing, no hidden fees, and real-time tracking. Move cars smarter. Move cars faster. Learn more: ⁠https://www.autohaulerexchange.com/

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠ Topics: 00:16 How did Royce transform his health? 01:02 Why health matters for business? 02:02 Secrets to losing 75 pounds? 03:00 Best employee wellness innovations? 04:32 Current transportation industry outlook? 05:59 Latest dealer acquisition trends? 10:09 Solving vehicle logistics challenges? 19:50 Direct shipping trends growing? 22:41 What's next for business? Check out Car Dealership Guy’s stuff:

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

O'Neil Nissan on Service Retention Strategy, VADA CEO on Recent Policy Battles | Daily Dealer Live

Wed, 09 Jul 2025 18:30:00 -0000

Today's show features:

Drew Pearlman, General Manager at O'Neil Nissan

Don Hall, CEO of Virginia Automobile Dealers Association

This episode is brought to you by:

Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System.

Learn how to ditch disjointed customer engagement at ⁠https://impel.ai/CDG⁠

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The Big Shift: Why Omnichannel Dealers Are Winning—and Fragmented Stores Are Falling Behind | Jessica Stafford, SVP Consumer Solutions at Cox Automotive

Tue, 08 Jul 2025 10:00:00 -0000

Today I’m joined by Jessica Stafford, SVP Consumer Solutions at Cox Automotive. We dive into the how car buying behavior is evolving, why consumers are embracing AI faster than dealers and much more. This episode is brought to you by: 1. Numa - Numa is the first AI agent platform for auto dealerships. Address communication breakdowns with customers and get full visibility into all service interactions. Numa answers every call, rescues and books service appointments and lets service teams see all customer communications in one place. Increase Repair Order revenue, expand your customer base and increase CSI. Visit @ https://www.numa.com/ 2. Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/

3. Cox Automotive - From virtual assistants and gen AI to automation and predictive insights, learn which AI solutions are right for your dealership. Learn more by downloading “Artificial Intelligence for Automotive Retailers.” Visit https://carguymedia.com/4n2YpYP for more info.

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠ Topics: 00:15 What's Jessica's role in auto? 02:30 How has digital retail evolved? 04:15 What defines omnichannel car buying? 07:41 How omnichannel impacts dealers? 18:12 Best AI uses for dealers? 21:11 Highest ROI changes for dealers? 23:56 Future outlook for auto retail? Check out Car Dealership Guy’s stuff:

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Post Oak On Luxury Market Volatility, DGDG On Building Dealer Tech In-House | Daily Dealer Live

Mon, 07 Jul 2025 18:38:00 -0000

Today's show features:

Lonny Soza, President of Post Oak Motor Cars

Jeremy Beaver, CEO of Del Grande Dealer Group

This episode is brought to you by:

Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System.

Learn how to ditch disjointed customer engagement at https://impel.ai/CDG

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Becoming Canada’s #1 VW CPO Dealer: What’s Working, What’s Broken, and Where Profit Is Slipping Away | Greg Smith, VP Operations at Leavens Automotive Group

Thu, 03 Jul 2025 10:00:00 -0000

Today I’m joined by Greg Smith, VP operations at Leaven Automotive Group. We dive how he became the #1 Volkswagen CPO dealer in Canada, why he’s mystery shopping his own stores every month, his loss-leader strategy behind auction purchases and much more. This episode is brought to you by: 1. Uber for Business - With Central, you can request a ride on behalf of your customers even if they don’t have the Uber app. If you’re ready to reduce the costs associated with maintaining shuttles and limit the liability of loaner vehicles, it's time to partner with Uber. Visit @ http://t.uber.com/CDGauto today 2. Experian Automotive - Like most Car Dealership Guy Listeners, you’re constantly looking for the inside edge on the auto industry. So if you’re ready to step up your game to the next level – outpacing the competition and building customer loyalty – there’s only one place to go from here: Experian Automotive. They’re the only ones with exclusive data across vehicles, consumers, and credit—plus expert data scientists who connect the dots to uncover the insights you need. Get the industry-leading insights from Experian Automotive today! Learn more by visiting @ https://carguymedia.com/4cfcLjZ 3. Nomad Content Studio - Most dealerships still get social media wrong—ignoring it, posting boring inventory photos, or handing it off to someone without a plan. Meanwhile, the dealer down the street is pulling millions of views and closing real car deals. That’s where Nomad Content Studio comes in. They’re the team behind dealers like Paragon Honda, Benzs & Bowties, and EV Auto. Nomad trains your videographer, guides what to film, then edits and posts across every platform for you. Want your dealership to be next? Head to http://www.trynomad.co and book a call. Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠ Topics: 00:22 What shaped Greg's early career? 02:10 Why transition to BMW Canada? 04:27 Biggest management challenges faced? 07:12 What defines your leadership style? 11:22 Most effective meeting strategies? 23:33 Best gross profit strategies? 26:03 Scaling challenges in auto retail? 30:29 Core dealership culture principles? 39:37 How to improve trade appraisals? Check out Car Dealership Guy’s stuff:

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Benstock on the US Dream, Lotlinx CEO on Building For Car Biz, Morgan on Legacy | Daily Dealer Live

Wed, 02 Jul 2025 19:04:00 -0000

Today's show features:

Brian Benstock, Partner/GM of Paragon Honda & Acura

Len Short, CEO of Lotlinx

Larry Morgan, Chariman of Morgan Family Ventures

This episode is brought to you by:

CarNow – CarNow isn’t just about flashy features or marketing buzz. It’s about helping dealers actually sell more. One store moved from a 3% close rate to 30% in just a month by switching to our connected platform. That’s the kind of lift you can’t ignore. From Chat & Messaging to ReConnect’s assisted follow-up, it all just works - and it works together. Curious what that kind of performance could look like for you? Take a look at the numbers: ⁠https://carguymedia.com/carnow⁠

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“This Is the Worst It’ll Ever Be”—State of Dealership AI and What Dealers Should Be Asking | Eric Rea, CEO of Podium

Tue, 01 Jul 2025 10:00:00 -0000

Today I’m joined by Eric Rea, CEO of Podium. We dive into the state of Dealership AI in 2025, the questions dealers should be asking to stay ahead, why 10% of US dealers are using Podium's AI and much more.

This episode is brought to you by:

1. Qmerit - Selling EVs can have a lot of friction points. But home charging installation shouldn’t be one of them. That’s why dealers and automakers trust Qmerit—the go-to expert for home charging installations. Join Qmerit’s dealership partner program and start earning referral incentives on every installation. Visit @ qmerit.com/carguy to learn more.

3. Podium - Don’t miss another lead. With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars at https://www.podium.com/car-dealership-guy

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics:

00:15 What fueled Podium's rapid growth?

01:07 How did Podium get started?

03:00 How is AI transforming dealerships?

05:42 What makes Jerry AI special?

08:11 Customizing AI for dealers how?

13:08 Will AI replace BDC teams?

16:27 Future AI applications in auto?

26:00 How AI revolutionizes service departments?

32:25 Biggest voice AI challenges today?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Raymond on Buying First Store, VINart on OEM Co-Op Struggles | Daily Dealer Live

Tue, 01 Jul 2025 03:15:00 -0000

Today's show features:

Gerry Raymond, President of Gerry Raymond Automotive

Andy Wright, Managing Partner of VINART Automotive Group

This episode is brought to you by:

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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City Kia on Offsite Recon, Impel on AI Future, Sansone JR on New Kia Facility | Daily Dealer Live

Fri, 27 Jun 2025 18:41:00 -0000

Today's show features:

Raul Gomila, General Manager of City KIA of Greater Orlando

Devin Daly, CEO at Impel

Paul Sansone, Jr, Owner of Sansone Jr's Auto Group

This episode is brought to you by:

Transunion – TransUnion brings clarity to marketing chaos by delivering a 360-degree view of your customer, helping you deepen your insights, accelerate your decision making, and better measure the impact of every marketing dollar. Visit https://carguymedia.com/transunion to learn more.

Impel – Impel AI helps you drive loyalty with proactive, personalized service outreach that scales seamlessly. From service milestones to recall alerts and tailored incentives, Impel makes service outreach feel more like a concierge service than marketing. With AI-powered service scheduling via text and email—your team can stop managing calendars and focus on delivering exceptional customer experiences. Future-proof your service drive today. Visit https://carguymedia.com/40nWpRj

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Car Shopper Report: Why Ease of Purchase is Crashing in Q2 (And How Dealers Are Responding) | David Thomas, Director of Content Marketing at CDK Global

Thu, 26 Jun 2025 10:00:00 -0000

Today I’m joined by David Thomas, Director of Content Marketing at CDK Global. We dive into why dealership's ease of purchase is crashing right now, why credit denials are racking up, the fate of the EV market post tax-credits and much more.

CDK Global’s Q2 Ease of Purchase Study – https://carguymedia.com/cdkglobal  

CDK Global’s most recent EV study – https://www.cdkglobal.com/insights/most-ev-owners-stand-technology-new-study

This episode is brought to you by:

1. CDK Global - the go-to technology partner for car dealers and automakers. CDK doesn't just deliver top-tier tech solutions—they're also a trusted source for industry insights. Their Research and Insights team produces must-read white papers, blogs, and reports all year long. https://www.cdkglobal.com/

3. ActivEngage - Not every lead is a Glengarry lead. If you know, you know... Those are the ones that matter. ActiveEngage brews them 24/7. Not bots. Not forms. Real human experts having real conversations. Uncovering intent. Surfacing urgency. Creating motivation. Now your team gets buyers, not just browsers. Want to start closing your online faster? Visit @ http://www.activengage.com/glengarry

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠

Topics:

00:54 Why is customer experience declining?

01:43 How are credit issues impacting sales?

07:59 Where's the EV market headed?

13:49 What's the future of dealerships?

18:11 How tariffs affect car prices?

18:34 Are Chinese vehicles a threat?

20:41 Do EV tax incentives work?

26:55 Used vs new: better value?

29:48 Year-end vehicle market forecast?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Shahani on Nissan Strategy, White Plains on Honda Sales, Ozark Chevy on EVs | Daily Dealer Live

Wed, 25 Jun 2025 18:51:00 -0000

Today's show features:

Vinay Shahani, Senior vice president, U.S. Marketing and Sales at Nissan USA

Jason Graciano, General Manager at White Plains Honda

Nate Brandt, General Manager at Ozark Chevrolet

This episode is brought to you by Transunion – TransUnion brings clarity to marketing chaos by delivering a 360-degree view of your customer, helping you deepen your insights, accelerate your decision making, and better measure the impact of every marketing dollar. Visit ⁠https://carguymedia.com/transunion⁠ to learn more.

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Behind the Curtain: Winning Strategies from 29 Dealerships (and the Mistakes to Avoid) | Johnny Cantrell, Executive Vice President at Shottenkirk Automotive Group

Tue, 24 Jun 2025 10:00:00 -0000

Today I’m joined by Johnny Cantrell, Executive Vice President at Shottenkirk Automotive Group. We break down his playbook for installing new operators and setting them up to win, the patterns he’s diagnosed across 29 stores nationwide, the tech powering their inventory ops, and more. This episode is brought to you by: 1. Impel - Impel AI helps you drive loyalty with proactive, personalized service outreach that scales seamlessly. From service milestones to recall alerts and tailored incentives, Impel makes service outreach feel more like a concierge service than marketing. With AI-powered service scheduling via text and email—your team can stop managing calendars and focus on delivering exceptional customer experiences. Future-proof your service drive today. Visit @ https://carguymedia.com/44vYtJm 2. @openlaneus - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com 3. Nomad Content Studio - Most dealerships still get social media wrong—ignoring it, posting boring inventory photos, or handing it off to someone without a plan. Meanwhile, the dealer down the street is pulling millions of views and closing real car deals. That’s where Nomad Content Studio comes in. They’re the team behind dealers like Paragon Honda, Benzs & Bowties, and EV Auto. Nomad trains your videographer, guides what to film, then edits and posts across every platform for you. Want your dealership to be next? Head to http://www.trynomad.co and book a call. Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠ Topics: 00:30 What shaped Johnny's auto career? 01:19 Best leadership advice for dealers? 04:06 Managing multiple stores effectively? 07:19 Current market challenges/solutions? 10:13 Building strong executive teams? 26:42 Why consistency drives success? 28:19 Top performing brands today? 35:21 How AI improves inventory? 47:18 Used car market outlook? Check out Car Dealership Guy’s stuff:

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Ford Strategy w/ Koons, Tesla's Robotaxi Move w/ EV Auto, Used EV Risk w/ Van Horn | Daily Dealer Live

Mon, 23 Jun 2025 19:04:00 -0000

Today's show features:

Alex Perdikis, CEO-Owner of Koons Motors

Alex Lawrence, CEO of EV Auto

Brian Wieland, Used Inventory Director at Van Horn Automotive Group

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Japanese Auto Imports Plummet, ft. Mike Cavanaugh | Daily Dealer Live

Fri, 20 Jun 2025 18:42:00 -0000

Today's show features:

Andrew Suntrup, Vice President of Operations at Suntrup Auto Group

Mike Cavanaugh, Regional Vice President at Lithia & Driveway

This episode is brought to you by:

Experian Automotive — Wasted advertising spend, undelivered messages, and missed opportunities are just the start of dealers' challenges. Today's consumers expect personalized experiences, making it essential to keep their contact information current. Experian Automotive can assist you in filling in missing or incomplete customer information gaps, verifying vehicle ownership, and enriching your records with additional data. This way, you can deliver truly personalized experiences that foster lasting loyalty and retention.

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Cracking the Code on Scalable Customer Care in the Car Business | Industry Spotlight

Thu, 19 Jun 2025 10:00:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Scott Traylor, Vice President of Sales at Mia, and Tom Eggers, CMO of Covert Auto Group. This episode of the Car Dealership Guy Podcast is brought to you by Mia: Mia - Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. https://carguymedia.com/4lgIJje Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics: 01:44 What drove Covert's record success? 03:04 Biggest digital lead challenges? 03:56 Why phone calls frustrate dealers? 07:59 How AI improves call management? 14:03 Overcoming AI implementation hurdles? 20:39 Best proactive problem-solving tactics? 24:33 Measuring AI's dealership impact? 26:54 AI demo - how convincing? 31:51 Future AI applications in auto? Check out Car Dealership Guy’s stuff:

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

The Most American-Made Cars of 2025 | Daily Dealer Live (ft. Jonathan Smoke)

Wed, 18 Jun 2025 18:45:00 -0000

Today's show features:

Jonathan Smoke, Chief Economist at Cox Automotive

Jeff Zonen, Operating Partner & Executive Manager at Infiniti City of Queens, Infiniti City of Massapequa & KIA City of the Bronx

This episode is brought to you by:

Visit ⁠https://carguymedia.com/experian⁠ to learn more.

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You Can’t Be a Leadership Fraud: How Shane Wood Built Dealership-Wide Trust | Shane Wood, GM at Bruce Titus Automotive Group

Tue, 17 Jun 2025 10:00:00 -0000

Today I’m joined by Shane Wood, General Manager at Bruce Titus Automotive Group. We dive into why a shortage of Ford technicians is pushing dealerships into economic warfare, how a service drive bottleneck kills profitability, how he built dealership-wide trust—and more. This episode is brought to you by: 1. Cox Automotive - From virtual assistants and gen AI to automation and predictive insights, learn which AI solutions are right for your dealership. Learn more by downloading “Artificial Intelligence for Automotive Retailers.” Visit https://carguymedia.com/4n2YpYP for more info. 2. Copart - Are you looking to expand your dealership’s wholesale inventory? Finding front-line ready vehicles from finance, fleet, and rental consignors is now easier than ever. Copart gives you transparency that drives profitability and the assurance you need. Starting Tuesday, June 17, Copart is launching a new national Wholesale Auction running every Tuesday and Thursday at 11 a.m. CT. Check it out here https://www.copart.com/used-cars 3. Nomad Content Studio - Most dealerships still get social media wrong—ignoring it, posting boring inventory photos, or handing it off to someone without a plan. Meanwhile, the dealer down the street is pulling millions of views and closing real car deals. That’s where Nomad Content Studio comes in. They’re the team behind dealers like Paragon Honda, Benzs & Bowties, and EV Auto. Nomad trains your videographer, guides what to film, then edits and posts across every platform for you. Want your dealership to be next? Head to http://www.trynomad.co and book a call. Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠ Topics: 00:34 How has content creation evolved? 01:43 Why consistency beats virality? 04:28 What shaped Shane's career? 08:14 Biggest auto industry challenges 13:39 How to optimize service departments? 21:17 Why truth wins in sales? 24:25 Best sales training techniques 34:06 Will Ford's EV strategy work? 35:05 Solving the car affordability crisis Check out Car Dealership Guy’s stuff:

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

The Race For Kia Dealership Acquisitions, ft. Grant Cardone | Daily Dealer Live

Mon, 16 Jun 2025 18:26:00 -0000

Today's show features:

Grant Cardone, CEO of Cardone Capital

Tina Tasche, Innovation and Technology Specialist at Van Horn Automotive Group

This episode is brought to you by:

Visit https://carguymedia.com/experian to learn more.

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Trump Kills CA EV Rule, ft. Matt Bowers | Daily Dealer Live

Fri, 13 Jun 2025 18:37:00 -0000

Today's show features:

Matt Bowers, Owner of Matt Bowers Automotive Group

Jade Terreberry, Sr. Director at Cox Automotive (Autotrader)

Jake Lebowitz, Dealer Principal at Raceway Auto

This episode is brought to you by:

Nomad Content Studio – The team behind the dealers you actually see online. Nomad works in your dealership to build a brand new pipeline of sales driven by social media content.

They’re the same team behind names like George Saliba, Benzs & Bowties, and EV Auto—dealers who’ve built national brands and sold more cars in the process.

If you want your dealership to be next, head to ⁠⁠trynomad.co⁠⁠ and book a call.

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The Human Advantage in Car Sales—And Why Ted Rubin Won’t Let It Die | Ted Rubin, CEO of ActivEngage

Thu, 12 Jun 2025 10:00:00 -0000

Today I’m joined by Ted Rubin, President of ActivEngage. We dive into why dealers don’t need more leads — they need better ones, the danger from AI that dealers don’t see coming, why a human touch is still the missing peice and much more.

This episode is brought to you by:

1. Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts YOU in control. Ship cars faster and cheaper with 5,500+ vetted carriers. Get cars delivered in just 4 days on average. Transparent pricing, no hidden fees, and real-time tracking. Move cars smarter. Move cars faster. Learn more @ http://www.autohaulerexchange.com 2. LotLinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/ 3. ActivEngage -

Not every lead is a Glengarry lead. If you know, you know... Those are the ones that matter. ActiveEngage brews them 24/7. Not bots. Not forms. Real human experts having real conversations. Uncovering intent. Surfacing urgency. Creating motivation. Now your team gets buyers, not just browsers. Want to start closing your online faster? Visit http://www.activengage.com/glengarry

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics:

01:22 How did Ted start in auto?

02:20 What sparked BDC development?

09:36 Why human interaction matters?

12:14 How AI impacts auto sales?

16:28 Best dealership tools today?

19:23 Handling customer concerns effectively

20:24 How dealers view pricing?

24:56 AI's current limitations?

37:02 Future of AI in dealerships?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

CA Senate Greenlights Higher Doc Fees, ft. Dennis Gingrich | Daily Dealer Live

Wed, 11 Jun 2025 18:21:00 -0000

Today's show features:

Dennis Gingrich, Sales & Finance Director at The Niello Company

Alex Casebeer, GM/Dealer at Capitol Subaru of Salem, Capitol Nissan of Salem

This episode is brought to you by:

Nomad Content Studio – The team behind the dealers you actually see online. Nomad works in your dealership to build a brand new pipeline of sales driven by social media content.

They’re the same team behind names like George Saliba, Benzs & Bowties, and EV Auto—dealers who’ve built national brands and sold more cars in the process.

If you want your dealership to be next, head to ⁠trynomad.co⁠ and book a call.

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The Truth About Culture, Cash Flow & Customers—From a Dealer in the Trenches | Anthony Marino, President of Marino Chrysler Jeep Dodge Ram

Tue, 10 Jun 2025 10:00:00 -0000

Today I’m joined by Anthony Marino, President of Marino Chrysler Jeep Dodge Ram. We dive into his P&L sheet and get a raw view at what drives his business, How he calculates a good investment vs. a wasted expense, the culture rule that drives customer loyalty and much more.

This episode is brought to you by:

2. Mia - Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead @ https://www.mia.inc/

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics:

01:50 How did the family business start?

06:06 Biggest challenges transitioning in?

11:26 Secrets to winning Dealer awards?

17:24 Best advertising/inventory management combo

27:57 Most surprising profit margin insights?

28:37 Top inventory management strategies

31:15 How to optimize financing costs?

34:12 Best ways to reinvest profits?

49:49 Biggest future challenges anticipated?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Used Car Prices Retreat From Tariff Surge, ft. Todd Caputo | Daily Dealer Live

Mon, 09 Jun 2025 18:56:00 -0000

Today's show features:

Todd Caputo, President at Todd Caputo Consulting

Jen Morand, President of Chicago Automobile Trade Association

Doug Horner (@benzsandbowties), General Sales Manager at Mercedes-Benz of North Olmsted

This episode is brought to you by:

Nomad Content Studio – The team behind the dealers you actually see online. Nomad works in your dealership to build a brand new pipeline of sales driven by social media content.

They’re the same team behind names like George Saliba, Benzs & Bowties, and EV Auto—dealers who’ve built national brands and sold more cars in the process.

If you want your dealership to be next, head to trynomad.co and book a call.

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Trump vs. Elon Threatens Tesla, ft. Kyle Coleman | Daily Dealer Live

Fri, 06 Jun 2025 18:48:00 -0000

Today's show features:

Kyle Coleman, President/CEO of Coleman Automotive Group

Harry Campbell, Owner at The Rideshare Guy

Cody Harris, Sales Manager at Stephen Wade Auto Center

This episode is brought to you by:

Podium – Don’t miss another lead. With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars at ⁠https://www.podium.com/car-dealership-guy/⁠

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The Hunt For Auto Tech's Next Unicorn: Why Silicon Valley Is Betting On Toma—And What It Means For Dealers | Monik Pamecha, CEO of Toma

Thu, 05 Jun 2025 13:02:00 -0000

Today I’m joined by Monik Pamecha, CEO and founder of Toma. We unpack why they embedded in Oklahoma dealerships for months, how that groundwork attracted top VCs, and why Toma refuses to build one-size-fits-all AI.

This episode is brought to you by:

1. Toma - If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial at http://www.toma.com/cdg

3. Qmerit - Selling EVs can have a lot of friction points. But home charging installation shouldn’t be one of them. That’s why dealers and automakers trust Qmerit—the go-to expert for home charging installations. Join Qmerit’s dealership partner program and start earning referral incentives on every installation. Visit @ http://www.qmerit.com/carguy to learn more.

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠

Topics:

00:33 Why switch from healthcare to auto?

02:29 Biggest auto retail challenges today?

04:31 Why focus on automotive AI?

05:49 How AI improves customer experience?

07:54 Customizing AI for dealerships how?

11:20 Will customers accept AI solutions?

13:36 How secured $17.2M funding?

16:46 Plans for deploying capital?

26:55 Future AI-driven dealership experience?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

UT Dealer Exposes Sophisticated VIN Fraud, ft. Dustin Collins | Daily Dealer Live

Wed, 04 Jun 2025 18:30:00 -0000

Today's show features:

Dustin Collins, VP Director of Operations at Bill Kay Auto Group

Scott Traylor, Vice President of Sales at Mia

Jon Alcorn, Operating Partner at Dogwood Automotive

This episode is brought to you by:

Mia – Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Visit https://carguymedia.com/4mRLkBO to learn more.

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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The Secret To Scaling: Taking A Single Point To Regional Powerhouse | Ben Faricy, President at The Faricy Boys

Tue, 03 Jun 2025 10:00:00 -0000

Today I’m joined by Ben Faricy, President at The Faricy Boys. We get into his game plan for expanding across Southern Colorado, why he's starting to let go and give his GM's permission to succeed, how hiring a leadership coach was the catalyst unlearning bad habits and much more. This episode is brought to you by: 1. Toma - If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial @ http://www.toma.com/cdg 2. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com/ Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠ Topics: 01:08 What shaped Ben's business journey? 03:14 Best customer retention strategies? 07:49 Why invest in employees matters 12:50 Keys to leadership growth 18:49 Biggest challenges ahead? 22:15 How measure customer satisfaction? 25:30 Balancing growth vs culture 29:45 Most valuable core value? 31:20 Industry trends to watch? Check out Car Dealership Guy’s stuff:

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Car Buyer Day – Ft. Tom Goodwin | Daily Dealer Live

Mon, 02 Jun 2025 18:31:00 -0000

Today's show features:

Tom Goodwin, Author/Speaker

Alan Meyer, Tesla Enthusiast

Anna Del Villar, Editorial Lead at Car Dealership Guy

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Auto brands reputation power ranking, GM doubles down on V8, ft. Tully WIlliams | Daily Dealer Live

Fri, 30 May 2025 18:20:00 -0000

Today's show features:

Tully Williams, Fixed Operations Director at the Niello Company

David Long, Executive General Manager of Hansel Automotive Group

This episode is brought to you by:

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Dealers Are Saving Thousands in Labor: How They Solved the #1 Bottleneck in Fixed Ops | Graham Anderson, CCO & Co-Founder of KENECT

Thu, 29 May 2025 10:00:00 -0000

Today I’m joined by Graham Anderson, CCO & Co-Founder of KENECT. We get into how dealers are solving the #1 bottleneck in fixed ops, the best times to text customers, how Gen Z is flipping the script on dealer communications, and more. This episode is brought to you by: 1. Qmerit - Selling EVs can have a lot of friction points. But home charging installation shouldn’t be one of them. That’s why dealers and automakers trust Qmerit—the go-to expert for home charging installations. Join Qmerit’s dealership partner program and start earning referral incentives on every installation. Visit @ http://www.qmerit.com/carguy to learn more. 2. Cox Automotive - Dealers keep hearing that improving customer experience is the best way to boost profits—but what do consumers actually want? Retail360—Cox Automotive’s comprehensive suite of solutions — powers on true omnichannel experiences for consumers and dealers. With Retail360, powerful consumer insights enable predictive artificial intelligence and automation, all tailored for your dealership by industry-veteran performance managers. To learn how consumers prefer to shop, buy and own vehicles, visit @ https://cox.auto/uh9Uy and download “The Evolving Consumer and How to Meet Their Needs,” the new Ebook from Cox Automotive. Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠ Topics: 01:29 How is AI transforming dealerships? 04:24 What shaped your company's journey? 06:52 Why reputation management matters? 10:44 Benefits of automated scheduling 18:42 Biggest tech integration challenges? 21:58 The future AI applications in auto 23:30 Text vs voice for customers 26:27 How to optimize service departments? 32:28 Industry outlook for next year? Check out Car Dealership Guy’s stuff:

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Stellantis names new CEO, Ford Batterygate, ft. Jeff Ramsey | Daily Dealer Live

Wed, 28 May 2025 18:22:00 -0000

Today's show features:

Mike Kelley, General Manager of Bourne's Auto Center,

Kerri Wise, CMO of Lotlinx,

Jeff Ramsey, CMO of Ourisman Automotive Group.

This episode is brought to you by:

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Beyond the Buzzwords: The Top Tech Dealers Are Leaning Into | Barb Edson, CMO of CDK Global

Tue, 27 May 2025 10:00:00 -0000

Today I’m joined by Barb Edson, CMO of CDK Global. We dive into why post-sale support is becoming the new battleground for dealerships, what tech top dealers are asking for and leaning into, and why a wave of imitators still can’t dethrone the king. This episode is brought to you by: 1 . Copart - Are you looking to expand your dealership’s wholesale inventory? Finding front-line ready vehicles from finance, fleet, and rental consignors is now easier than ever. Copart Select gives you transparency that drives profitability and the assurance you need. Register as a Member to Get Started at http://www.copart.com/doRegistration 2. Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial @ http://www.toma.com/cdg Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠

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Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠ Topics: 00:38 Biggest industry challenges today? 02:26 Newest solutions for dealerships? 02:53 How WSIC improves inventory? 06:39 Best payment solutions today? 09:04 Key executive insights 10:01 How to beat competition? 16:45 CDK's future vision? 22:11 Final key takeaways Check out Car Dealership Guy’s stuff:

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Senate strikes down CA EV rule, Volvo gets first dibs on new google tech, Ft. Brett Sutherlin | Daily Dealer Live

Fri, 23 May 2025 19:23:00 -0000

Today's show features:

Eric Barbosa, VP of Variable Ops at Cavender Auto Group,

Brett Sutherlin, Owner of Sutherlin Automotive Group,

Ned Hennessey, Vice President Dealership Investments @ SURMOUNT

This episode is brought to you by:Wrench – Want to boost your gross profits by selling prepaid maintenance, without a service center? This new offering levels the playing field between independents like me and the big dealers. Wrench TotalCare lets you offer mobile maintenance plans—oil changes, tire rotations, even brakes—all done at your customer’s home. Your customers get convenience. You get more revenue on every deal. And if you’re using DealerCenter, it’s already built into your workflow for seamless upsells.Not on DealerCenter? No problem. Visit ⁠https://carguymedia.com/wrench_ddl⁠ and start earning on every deal today.

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Why Dealers Aren’t Flinching—What’s Driving the Buy-Sell Frenzy | Alan Haig, President of Haig Partners

Thu, 22 May 2025 10:00:00 -0000

Today I’m joined by Alan Haig, President of Haig Partners. We get into why tariffs and an uneasy economy aren’t slowing down dealership acquisitions, why new GMs should consider taking on underperforming stores, where profits are headed through the end of 2025—and more. This episode is brought to you by: 1. DLRdmv - Dealers, are you still stuck using outdated interstate titling methods? DLR50 from DLRdmv modernizes out‑of‑state titling by providing 24/7 sales tax, title, and registration fees, pre‑populated state-specific forms, through an online platform that directly integrates with your DMS. CDG listeners get 30 days of free full-service access to DLR50 on unlimited out-of-state deals. Head over to http://www.DLRdmv.com/CDG, use code POD30 to claim your free month today. 2. Mia - Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead @ https://www.mia.inc 3. CDG Recruiting - The Go-To Talent Partner for Dealers. Hire pre-vetted GMs, sales, F&I, fixed ops, C-suite, and back-office talent—ready to perform. Faster hires, better results. Book a call → http://www.CDGRecruiting.com Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠

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Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠ Topics: 00:18 Current auto market outlook? 02:07 Dealership market health today? 03:19 How tariffs impact dealerships? 10:10 Recent profit trends concerning? 15:55 Best investment opportunities now? 23:21 Lender views on goodwill deals 24:51 Why is California unique? 31:35 How to fixi underperforming stores? 42:37 Market predictions for dealers? Check out Car Dealership Guy’s stuff:

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Rav4 goes hybrid only, Subaru raises prices, Ft. Michael Speigl | Daily Dealer Live

Wed, 21 May 2025 18:44:00 -0000

Today's show features:

Dorian Jimenez, Owner-Dealer Operator of Classic OKC,

Ross Tinkham, GTM Leader at Podium,

Michael Speigl, Dealer Principal at WE Auto.

This episode is brought to you by:

Wrench – Want to boost your gross profits by selling prepaid maintenance, without a service center? This new offering levels the playing field between independents like me and the big dealers. Wrench TotalCare lets you offer mobile maintenance plans—oil changes, tire rotations, even brakes—all done at your customer’s home. Your customers get convenience. You get more revenue on every deal. And if you’re using DealerCenter, it’s already built into your workflow for seamless upsells.Not on DealerCenter? No problem. Visit https://carguymedia.com/wrench_ddl and start earning on every deal today.

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How Subaru Quietly Took Over the Northeast—And Lessons for Dealers from Its Billionaire Distributor | Ernie Boch Jr., CEO of Subaru of New England

Tue, 20 May 2025 10:00:00 -0000

Today I’m joined by Ernie Boch Jr., CEO of Subaru of New England. We go behind the scenes of his billion-dollar Subaru distribution empire, how he’s influencing Subaru’s design strategy, his #1 message to dealers facing the reality of tariffs—and much more.

This episode is brought to you by:

2. Kenect - The platform auto dealers are using to gather reviews, generate leads, and improve their online reputation, all powered by AI. – @ http://www.kenect.ai

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠

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Topics:

00:16 How did family legacy shape you?

01:37 Key moments in business evolution

05:59 Biggest auto industry challenges today?

07:45 What makes NE distribution unique?

19:43 How creativity impacts advertising strategies?

22:00 How to maintain OEM relationships?

24:10 Key lessons from Japan trips

30:32 Most promising auto tech innovations

32:07 Future of dealerships - predictions

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Braman Motors Miami skyscraper, GM Lawsuit, Ft. Matt Bowers | Daily Dealer Live

Mon, 19 May 2025 18:27:00 -0000

Today's show features:

James Douvas, President of JND Consulting,

Elgie Bright, Chairman of Northwood University,

Matt Bowers, Owner of Matt Bowers Automotive,

This episode is brought to you by:

Wrench – Want to boost your gross profits by selling prepaid maintenance, without a service center? This new offering levels the playing field between independents like me and the big dealers. Wrench TotalCare lets you offer mobile maintenance plans—oil changes, tire rotations, even brakes—all done at your customer’s home. Your customers get convenience. You get more revenue on every deal. And if you’re using DealerCenter, it’s already built into your workflow for seamless upsells. Not on DealerCenter? No problem. Visit https://carguymedia.com/wrench_ddl and start earning on every deal today.

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠

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Ford brake failures, Apple launches CarPlay Ultra, Mission: Stellantis | Daily Dealer Live

Fri, 16 May 2025 18:53:00 -0000

Today's show features:

Ryan Maher, CEO of BizzyCar,

Aaron Zeigler, President of Zeigler Automotive Group,

Justin Villa, General Manager at Clay Cooley Ford.

This episode is brought to you by:

BizzyCar – How are top dealers keeping service profits high—even in uncertain times? They're using BizzyCar—the “easy button” for turning recall opportunities into real revenue. Built by dealers, for dealers, BizzyCar’s AI-powered Recall Management and Mobile Service Platform helps service departments reengage lost customers, fill service bays, and boost revenue. Try BizzyCar today and get a special offer only for CDG listeners at https://carguymedia.com/bizzycar

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠https://cdgpartner.com⁠⁠⁠

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The Hidden Variables Driving Used Car Pricing—and How to Exploit Them | Derek Hansen, VP Operations at Cox Automotive

Thu, 15 May 2025 10:00:00 -0000

Today I’m joined by Derek Hansen, VP of Operations at Cox Automotive. We get into how AI is reshaping inventory pricing, pro tips for navigating vehicle tariffs, where vAuto is innovating next—and more.

If your dealership is interested in learning more, reach out to Derek by email: derek.hansen@coxautoinc.com

This episode is brought to you by:

1, Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial @ toma.com/cdg

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

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Topics:

00:15 Biggest inventory challenges today?

00:34 What shaped your career path?

01:08 How is AI changing auto?

03:38 Current market trends to watch?

07:11 Best dealer strategies now?

09:37 How to improve appraisals?

15:45 Global car sourcing tips?

21:39 How predictive analytics helps sales?

33:09 Future car inventory predictions?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Subprime borrowers denied, GOP targets EV tax credits, Honda braces for $3B tariff impact | Daily Dealer Live

Wed, 14 May 2025 18:34:00 -0000

Today's show features:

Bill Vaughn, General Manager of Al West Nissan,

Ed Petersen, CEO of Wrench,

Ryan Knight, Director of Operations at Knight Automotive Group.

This episode is brought to you by:

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠https://cdgpartner.com⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠https://bit.ly/3Suismu⁠⁠

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Inside Jack Hollis’ Shocking Toyota Exit: Why He Left—and What’s Next | Jack Hollis, Former COO of Toyota Motor North America

Tue, 13 May 2025 09:00:00 -0000

Today I’m joined by Jack Hollis, former COO of Toyota Motor North America. We unpack his 30-year journey helping Toyota become the #1 car brand in America, why he walked away at the top, and what he’s planning next.

This episode is brought to you by:

1. Uber for Business - With Central, you can request a ride on behalf of your customers even if they don’t have the Uber app. If you’re ready to reduce the costs associated with maintaining shuttles and limit the liability of loaner vehicles, it's time to partner with Uber. Visit t.uber.com/CDGauto today

2. Wrench - Want to boost your gross profits by selling prepaid maintenance, without a service center? This new offering levels the playing field between independents like me and the big dealers. Wrench TotalCare lets you offer mobile maintenance plans—oil changes, tire rotations, even brakes—all done at your customer’s home. Your customers get convenience. You get more revenue on every deal. And if you’re using DealerCenter, it’s already built into your workflow for seamless upsells. Not on DealerCenter? No problem. Visit @ WrenchTotalCare.com and start earning on every deal today.

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠

Topics:

00:50 How did Jack's early life shape him?

05:43 What defined Jack's Toyota career beginnings?

12:28 How will dealerships evolve in future?

19:26 What personal values drive Jack's leadership?

25:55 Key lessons from 33-year career

27:51 How Toyota achieved record profits?

29:33 How regulations impact car buyers?

36:34 What core values build success?

49:30 What's next for Jack Hollis?

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

China trade breakthrough, Nissan job cuts, ft. Brian Benstock | Daily Dealer Live

Mon, 12 May 2025 18:27:00 -0000

Today's show features:

Brian Benstock, Partner GM of Paragon Honda,

Curtis Biggs, General Manager of NewRoads Mazda,

Alex Lawrence, CEO of EV Auto.

This episode is brought to you by:

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

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Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠https://cdgpartner.com⁠⁠

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Everything else ➤⁠⁠⁠ dealershipguy.com

Toyota tariff projections, UAW calls out empty factories, ft. Brett Morgan | Daily Dealer Live

Fri, 09 May 2025 18:33:00 -0000

Today's show features:

Patricia Muyshondt, CMO of Sames Motor Company,

Brett Morgan, CEO of Morgan Automotive Group,

Preston Stewart, National Variable Operations Director at Napleton Automotive Group.

This episode is brought to you by:

CDG Recruiting – Hire top dealership talent, fast. From sales managers to GMs and C-suite execs, we’ve placed over 1,000 roles across auto retail. Ready to scale without the hassle? Visit ⁠cdgrecruiting.com⁠ to get started.

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠https://cdgpartner.com⁠

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Everything else ➤⁠⁠ dealershipguy.com

From Tesla Exec To The Auction Block: How One Startup Is Turning A Dealer Pain Point Into A Profit Center | Jimmy Douglas, CEO of Plug

Thu, 08 May 2025 10:00:00 -0000

Today I’m joined by Jimmy Douglas, CEO of Plug. We dive into why over half of dealers are missing an entire used segment, how two months on the lot is the tipping point for EV valuations, why dealers are shipping EVs an average of 800 miles — and much more.

This episode is brought to you by:

1. Copart – Are you looking to expand your dealership’s wholesale inventory? Finding front-line ready vehicles from finance, fleet, and rental consignors is now easier than ever. Copart Select gives you transparency that drives profitability and the assurance you need. Register as a Member to Get Started @ www.copart.com/doRegistration

2. Podium - With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars @ http://www.podium.com/car-dealership-guy

3. Plug – The only wholesale auction built for EV’s, making used EV buying fast, transparent, and profitable. If your dealership is taking EV trade-ins you need to check out https://plug.vin/

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠

Topics:

00:15 Why are EV trade-ins important?

03:09 How did you transition to Tesla?

04:45 Key lessons from Elon Musk?

08:33 Biggest secondary EV market challenges?

10:32 How charging networks impact value?

22:39 How does Trade Desk work?

26:53 What EV trends excite dealers?

32:11 Where is EV charging headed?

42:59 Hardest part of founding company?

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Everything else ➤ ⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Ford price hikes, Toyota Turns to Instagram, ft. CEO of Slate Auto | Daily Dealer Live

Wed, 07 May 2025 18:28:00 -0000

Today's show includes Chris Barman, CEO of Slate Auto, Ryan Maher, CEO of Bizzycar, and Austin Conroy, Fixed Ops Director at Rohrman Toyota.

This episode is brought to you by:

BizzyCar - How are top dealers keeping service profits high—even in uncertain times? They're using BizzyCar—the “easy button” for turning recall opportunities into real revenue. Built by dealers, for dealers, BizzyCar’s AI-powered Recall Management and Mobile Service Platform helps service departments reengage lost customers, fill service bays, and boost revenue. Try BizzyCar today and get a special offer only for CDG listeners at https://carguymedia.com/bizzycar

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Check out Car Dealership Guy’s stuff:

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My Socials:

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Everything else ➤⁠ dealershipguy.com

The Road To 900 Cars Per Month: How One Dealer Is Pushing His Team To Sales Excellence | Brad Wise, Executive Manager at Ferman Chevrolet Mazda

Tue, 06 May 2025 10:00:00 -0000

Today I’m joined by Brad Wise, executive manager at Ferman Chevrolet Mazda. We dive into his mission to sell 900 cars a month, why he’s handing out hundreds in cash to his service team five times a day, how “energy vampires” kill sales culture — and more.

This episode is brought to you by:

1. Kenect AI – The platform auto dealers are using to gather reviews, generate leads, and improve their online reputation, all powered by AI @ http://www.kenect.ai

2. CarGurus - maximize your performance on the #1 most visited car shopping site in the U.S. With data-driven intelligence on what to buy, how to improve the visibility of your listings, and how to optimize pricing, CarGurus will help drive revenue at every stage. Learn more @ http://insights.cargurus.com/cdg

- Similarweb, Traffic Report (Cars.com, Autotrader, TrueCar, CARFAX Listings (defined as CARFAX Total visits minus Vehicle History Reports traffic), Q4'24, USA.

- CarGurus analysis of US dealers that changed a vehicle price based on NBDR recommendations compared to vehicles without an NBDR- informed price change from Nov 2023 through Dec 2024, finding that dealers that made NBDR-price informed change see a 42% median increase in VDP views per day.

- Market Probe International, blinded survey of 600 dealers, Aug 2024. Based on 313 dealers who pay for at least two listings sites.

3. CDG Recruiting - The Go-To Talent Partner for Dealers. Hire pre-vetted GMs, sales, F&I, fixed ops, C-suite, and back-office talent—ready to perform. Faster hires, better results. Book a call → http://www.CDGRecruiting.com

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠https://bit.ly/3Suismu⁠

Topics:

00:19 How to build business resilience?

01:05 What defines Ferman's leadership legacy?

03:31 How to build winning teams?

06:18 Why prioritize ethics and compliance?

16:28 Keys to operational excellence?

24:49 Best incremental growth strategies?

26:54 Why obsess over research?

32:51 Innovations in used car sales?

36:59 How to measure progress/happiness?

Check out Car Dealership Guy’s stuff:

CDG News ➤ ⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠

CDG Recruiting ➤ ⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠

My Socials:

X ➤ ⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠

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Everything else ➤ ⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Call Center Frustrations, Nissan Kills Some Dealer Incentives, US Auto Sales Recalibrate ft. Chad Cunningham, Andy Wright | Daily Dealer Live

Mon, 05 May 2025 18:49:00 -0000

Today's show includes Chad Cunningham, CEO of DuPONT Registry Exchange, Andy Wright, Managing Partner of VINart Dealerships.

This episode is brought to you by:

CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting — a more hands-on, white-glove automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you’re ready to find your next rockstar employee, try CDG Recruiting today by visiting cdgrecruiting.com

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

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CDG Recruiting ➤ https://www.cdgrecruiting.com/

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Everything else ➤ dealershipguy.com

The New Playbook For Vehicle Titling: How One State is Leading the Charge | Industry Spotlight

Sun, 04 May 2025 10:00:00 -0000

CHAMP Titles - In automotive retail, everything moves fast — except vehicle titling. Consumers can shop online, secure a deal, and take delivery in hours, but titles still get bogged down in a maze of paper, processes, and state-by-state variation. For dealers, this means delays, errors, and tied-up cash flow. The National Digital Titling Clearinghouse (NDTC) powered by CHAMP Titles is changing that. By streamlining multi-state title transfers and reducing turnaround times from 30–60 days to less than 24 hours, NDTC helps you move vehicles — and revenue — faster. Learn more at http://www.champtitles.com/ndtc and see how faster titles drive faster deals. Need help finding top automotive talent? Get started here: ⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠https://cdgpartner.com⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠https://bit.ly/3Suismu Topics: 00:37 Kimberly's path from teacher to Hudson Auto controller 01:10 Why people get hooked on the car business 01:56 Controllers: vital, underappreciated role in dealerships 02:46 Hudson’s perks: Disney trips and family summits 03:34 Titling chaos keeps controllers up at night 04:30 Why titling is still stuck in the past 05:05 Champ Titles: a digital fix for paper titles 08:47 How digital titles save time, money, and stress 19:16 The road to true digital titles by 2030 29:43 Final thoughts on innovation, efficiency, and next steps Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ ⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠

My Socials:

X ➤ ⁠⁠⁠x.com/GuyDealership⁠⁠⁠

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Everything else ➤ ⁠⁠⁠dealershipguy.com⁠⁠⁠

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Why a 2x Auction Founder Is Flipping the Wholesale Script—And Paying Dealers When They Sell Cars | Joe Neiman, President of DealerClub

Thu, 01 May 2025 09:00:00 -0000

Today I’m joined by Joe Neiman, President of DealerClub, part of the Cars Commerce ecosystem. We dive into the details behind his $25M exit, how reputation-based wholesale is shaking up the auction block, why he’s paying dealers to sell on DealerClub, and more.

This episode is brought to you by:

1. DLRdmv - Dealers, are you still stuck using outdated interstate titling methods? DLR50 from DLRdmv modernizes out‑of‑state titling by providing 24/7 sales tax, title, and registration fees, pre‑populated state-specific forms, through an online platform that directly integrates with your DMS. CDG listeners get 30 days of free full-service access to DLR50 on unlimited out-of-state deals. Head over to @ DLRdmv.com/CDG, use code POD30 to claim your free month today.

2. Qmerit - Selling EVs can have a lot of friction points. But home charging installation shouldn’t be one of them. That’s why dealers and automakers trust Qmerit — the go-to expert for home charging installations. Join Qmerit’s dealership partner program and start earning referral incentives on every installation. Visit @ qmerit.com/carguy to learn more.

3. Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/

Need help finding top automotive talent? Get started here: ⁠⁠https://www.cdgrecruiting.com/⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠https://cdgpartner.com⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠https://bit.ly/3Suismu

Topics:

01:00 What inspired launching DealerClub?

03:22 How did you revolutionize wholesale auctions?

06:07 Why is trust crucial in auctions?

14:06 How to compete with CarMax/Carvana?

17:02 What fueled Dealer Club's rapid growth?

22:55 What's DealerClub's revenue model?

24:32 Why did you sell the business?

34:04 What market trends impact dealers most?

36:02 How do reconditioning centers boost efficiency?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ ⁠⁠https://www.cdgrecruiting.com/⁠⁠

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Everything else ➤ ⁠⁠dealershipguy.com⁠⁠

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

4x'ing Used Car Sales: This Franchise Dealers Ultimate Pre-Owned Playbook | JR Toothman, Dealer Principal at Toothman Ford

Tue, 29 Apr 2025 10:00:00 -0000

Today I’m joined by JR Toothman, Dealer Principal at Toothman Ford. We break down how he’s quietly 4x’ing used car sales—his secret acquisition playbook, the hailstorm that led to his biggest sales day ever, and the behind-the-scenes strategy powering his used car empire.

This episode is brought to you by:

1. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com/

2. CDG Recruiting - The Go-To Talent Partner for Dealers. Hire pre-vetted GMs, sales, F&I, fixed ops, C-suite, and back-office talent—ready to perform. Faster hires, better results. Book a call → ⁠http://www.CDGRecruiting.com⁠

3. CarGurus - maximize your performance on the #1 most visited car shopping site in the U.S. With data-driven intelligence on what to buy, how to improve the visibility of your listings, and how to optimize pricing, CarGurus will help drive revenue at every stage. Learn more @ http://insights.cargurus.com/cdg.

Similarweb, Traffic Report (Cars.com, Autotrader, TrueCar, CARFAX Listings (defined as CARFAX Total visits minus Vehicle History Reports traffic), Q4'24, USA.

CarGurus analysis of US dealers that changed a vehicle price based on NBDR recommendations compared to vehicles without an NBDR- informed price change from Nov 2023 through Dec 2024, finding that dealers that made NBDR-price informed change see a 42% median increase in VDP views per day.

Market Probe International, blinded survey of 600 dealers, Aug 2024. Based on 313 dealers who pay for at least two listings sites.

Need help finding top automotive talent? Get started here: ⁠https://www.cdgrecruiting.com/⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠https://cdgpartner.com⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠https://bit.ly/3Suismu

Topics:

00:54 – How can dealerships embrace technology and data?

01:54 – How have dealerships evolved over time?

05:16 – What is your personal background and career journey?

08:09 – How does your family impact the business?

10:59 – What marketing strategies do you use, and how is your store set up?

19:49 – Why focus on the used car market?

22:09 – What are your strategies for buying cars?

26:29 – How do you optimize inventory and acquire vehicles?

39:23 – What do you see in the future of the used car market?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠

My Socials:

X ➤ ⁠x.com/GuyDealership⁠

Instagram ➤ ⁠instagram.com/cardealershipguy/⁠

TikTok ➤ ⁠tiktok.com/@guydealership⁠

LinkedIn ➤ ⁠linkedin.com/company/cardealershipguy⁠

Threads ➤ ⁠threads.net/@cardealershipguy⁠

Facebook ➤ ⁠facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ ⁠dealershipguy.com⁠

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Why Most Dealers Fail at Lead Follow-Up—And How Tech Closes the Gap | Industry Spotlight

Thu, 24 Apr 2025 10:00:00 -0000

Today, Sam sits down with Yuriy Demidko, Chief Information Officer at DPFox; and Matthew Muilenburg, Chief Product Officer at Impel.

This episode of the Car Dealership Guy Podcast is brought to you by Impel.

Impel AI - Impel AI helps you drive loyalty with proactive, personalized service outreach that scales seamlessly. From service milestones to recall alerts and tailored incentives, Impel makes service outreach feel more like a concierge service than marketing. With AI-powered service scheduling via text and email, your team can stop managing calendars and focus on delivering exceptional customer experiences. Future-proof your service drive today @ https://carguymedia.com/41G1unN

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:30 Biggest challenges with internet leads?

01:09 How does AI impact engagement?

07:24 What is generative AI?

10:06 How to implement AI dealerships?

21:19 AI's financial impact on dealers?

23:38 Why is data crucial for AI?

26:01 Why clean customer data matters?

27:21 How AI personalizes customer interactions?

35:41 AI's operational impact on dealers?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

"GMs Don’t Get Finance": How This Operator Uses F&I to Outrun the Market | Chase Channell, General Manager of Victory Honda Jackson

Tue, 22 Apr 2025 10:00:00 -0000

Today I’m joined by Chase Channell, General Manager of Victory Honda Jackson.

We get into how he went from college dropout to GM by 25, why mastering finance separates good GMs from great ones, and why he still personally desks every single deal at his store.

This episode is brought to you by:

1. DLRdmv – Dealers, are you still stuck using outdated interstate titling methods? DLR50 from DLRdmv modernizes out‑of‑state titling by providing 24/7 sales tax, title, and registration fees, pre‑populated state-specific forms, through an online platform that directly integrates with your DMS. CDG listeners get 30 days of free full-service access to DLR50 on unlimited out-of-state deals. Head over to @ https://www.DLRdmv.com/CDG , use code POD30 to claim your free month today.

2. Copart – Are you looking to expand your dealership’s wholesale inventory? Finding front-line ready vehicles from finance, fleet, and rental consignors is now easier than ever. Copart Select gives you transparency that drives profitability and the assurance you need. Register as a Member to Get Started @ https://carguymedia.com/44x0XYn

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

02:10 What's Chase's early career background?

02:50 Why transition to car sales?

05:00 First car sales experiences like?

12:36 Why is F&I knowledge important?

20:23 How to build customer relationships?

24:58 What defines Victory's company culture?

26:39 How to empower service concierges?

31:49 How to optimize used car sales?

47:53 Why invest in young talent?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

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Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Why Tariffs Could Fuel a Used Car Squeeze– And How Dealers Are Pivoting | Industry Spotlight

Sun, 20 Apr 2025 10:00:00 -0000

Today, Sam sits down with Doug Obenhaus, President Texas Auto Sales, and David Kang, Chief Marketing & Analytics Officer, Copart.

This episode of the Car Dealership Guy Podcast is brought to you by Copart:

Copart – Are you looking to expand your dealership’s wholesale inventory? Finding front-line ready vehicles from finance, fleet, and rental consignors is now easier than ever. Copart Select gives you transparency that drives profitability and the assurance you need. Register as a Member to Get Started at https://carguymedia.com/44x0XYn

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

01:59 Biggest challenges in the car business?

05:00 Advice for independent dealers?

06:16 Where to find used car deals?

07:24 What is Copart’s benefit?

11:40 Best strategies for today’s market?

12:40 How does Copart handle arbitration?

20:23 How is AI changing autos?

31:08 International vehicle trade opportunities?

33:22 Is Copart’s marketplace fair?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Who Killed The Loaner Car– And Why Service Customers Don’t Miss It | Industry Spotlight

Thu, 17 Apr 2025 10:00:00 -0000

Today, Sam sits down with Cody Hansen, Fixed Operations Director Ferman Automotive, and Matt Gonzalez, Sr. Account Executive, Automotive at Uber.

This episode of the Car Dealership Guy Podcast is brought to you by Uber For Business:

Uber For Business - With Uber for Business, dealerships create a seamless experience for their customers, while helping them get employees and parts where they need to go. Thousands of dealerships have implemented Uber for Business to bolster current offerings, with the goal to increase efficiency, optimize costs and create a superior customer experience. Learn more about how Uber can support your dealership's goals @ t.uber.com/CDGauto

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:24 – What are today’s biggest fixed ops challenges?

01:28 – How does service-sales collaboration drive retention?

03:05 – What makes your technician training unique?

05:27 – Why choose ride-sharing for dealership logistics?

10:16 – How does Uber optimize parts delivery?

12:38 – What liabilities do dealer trades introduce?

14:58 – Can Uber Eats enhance dealership operations?

16:36 – What measurable savings has Uber delivered?

19:48 – How will AI shape automotive logistics?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How Family Turmoil—And A Patriarch’s Dying Wish—Sparked A Bold New Chapter For Crain Automotive | Christian Crain, VP of Operations at Crain Automotive

Tue, 15 Apr 2025 10:00:00 -0000

Today I’m joined by Christian Crain, VP of Operations at Crain Automotive — a 16-store dealer group based in Arkansas. We dig into a story that’s both unique and all too common in the car business: generational turmoil, how control can fracture a family, what it takes for the next generation to rebuild and much more.

CDG's Automotive Tariff Tracker mentioned in this episode: https://news.dealershipguy.com/p/breaking-cdg-s-automaker-tariff-tracker-is-here-2025-04-03

This episode is brought to you by:

2. CDK Global - CDK Global is the go-to tech partner for car dealers and automakers. Beyond top-tier software, their Research and Insights team delivers powerful reports year-round—like the Friction Points study, revealing what slows down the buying process and why F&I still matters. Want the full report? Learn more @ https://www.CDK.com/insights

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:20 – How have tariffs impacted dealership operations?

02:35 – What shaped this family automotive legacy?

05:05 – How do family dynamics affect business decisions?

10:16 – What leadership changes drove transformation?

18:28 – Which technologies revolutionized your operations?

23:18 – What were your first critical challenges?

24:57 – How do you elevate customer experience?

29:26 – Why are OEM relationships crucial?

38:09 – What's your vision for strategic growth?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How a Superbowl Champion Helped Cable Dahmer Crack The Code On Interstate Vehicle Shipping | Industry Spotlight

Thu, 10 Apr 2025 10:00:00 -0000

Today, Sam sits down with Tom Bear, Platform Used Car Director at Cable Dahmer Automotive Group, Stephan Morris, Used Vehicle Acquisition Manager at Cable Dahmer Automotive Group, and Frank Zombo, Vice President of Sales at Auto Hauler Exchange.

This episode of the Car Dealership Guy Podcast is brought to you by Auto Hauler Exchange:

Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts YOU in control. ● Ship cars faster and cheaper with 5,500+ vetted carriers. ● Get cars delivered in just 4 days on average. ● Transparent pricing, no hidden fees, and real-time tracking. Move cars smarter. Move cars faster. Learn more @ autohaulerexchange.com

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

01:44 – What defines today's used car market?

02:42 – What strategies maximize used car profitability?

04:36 – How is Carvana reshaping dealer competition?

07:44 – What are the critical logistics challenges?

12:48 – How does Auto Hauler Exchange create value?

17:31 – What incentives effectively motivate carriers?

19:42 – How should dealers navigate market volatility?

20:37 – Why is shipping speed a competitive advantage?

25:47 – How will AI transform automotive logistics?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Average Is the Enemy: How Hospitality Became This Dealer's Strategy for Standing Out | Michael Wood, GM at Jaguar and Land Rover of Virginia Beach

Tue, 08 Apr 2025 10:00:00 -0000

Today I’m joined by Michael Wood, GM at Jaguar Land Rover Virginia Beach. We discuss Jaguar returning to its roots as a niche sports car brand, the existential crisis facing car dealerships, whether “negotiation-free” really matters—and more.

This episode is brought to you by:

1. SalesApe (AI Agent Group LTD) - SalesAPE is the AI sales rep built for dealerships - it understands your inventory and business, instantly engaging inbound leads as they come in, qualifying buyers, and booking appointments 24/7 without adding headcount. Whether you’re a franchised dealer, independent operator, or vendor selling into automotive, SalesAPE helps you convert more leads faster. Trusted by top-performing dealerships and backed by $20M from top VCs and the ex-Google CFO, it’s the smarter way to scale sales without the overhead. Try it for free @ salesape.ai/cardealershipguy

2. Cox Automotive - Dealers keep hearing that improving customer experience is the best way to boost profits— but what do consumers actually want? Retail360 — Cox Automotive’s comprehensive suite of solutions — powers true omnichannel experiences for consumers and dealers. With Retail360, powerful consumer insights enable predictive artificial intelligence and automation, all tailored for your dealership by industry-veteran performance managers. To learn how consumers prefer to shop, buy, and own vehicles, visit https://cox.auto/uh9Uy and download “The Evolving Consumer and How to Meet Their Needs,” the new eBook from Cox Automotive.

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

02:24 How did Michael transition to car sales?

03:14 Why adopt a negotiation-free sales model?

04:36 What defines luxury car customer expectations?

06:36 How to create a unique customer experience?

22:20 How must dealerships adapt for the future?

23:17 How to exceed customer expectations?

25:47 What are current market trends?

28:20 How is tech innovating dealerships?

30:05 What are Michael’s personal aspirations?

34:37 What is Jaguar’s new direction?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

The Hidden EV Hurdle: Why Charging Still Stumps Buyers & How Dealers Can Fix It | Oliver Phillips, Chief Operating Officer of Qmerit

Thu, 03 Apr 2025 10:00:00 -0000

Today I’m joined by Oliver Phillips, COO of Qmerit. We break down the #1 EV problem dealers aren’t talking about—and how to solve it, why Florida is quietly becoming an EV powerhouse, how EVs are cutting through the political noise, and a whole lot more.

This episode is brought to you by:

1. OPENLANE - ‪The world’s leading online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com/

2. Experian Automotive - Like most Car Dealership Guy listeners, you’re constantly looking for the inside edge on the auto industry. So if you’re ready to step up your game to the next level—outpacing the competition and building customer loyalty—there’s only one place to go from here: Experian Automotive. They’re the only ones with exclusive data across vehicles, consumers, and credit—plus expert data scientists who connect the dots to uncover the insights you need. Get the industry-leading insights from Experian Automotive today! Learn more by visiting @ https://carguymedia.com/4cfcLjZ

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

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Topics:

00:16 – What’s the EV market’s state?

02:58 – How does Humira support EV charging?

05:00 – What challenges hinder EV adoption?

11:30 – What objections do EV buyers have?

15:22 – What’s the future of EVs?

23:17 – How to contact Oliver Phillips?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

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Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Auto Tariffs Are Coming– Now What? | Emergency Podcast With 8 Top Dealers And Insiders

Tue, 01 Apr 2025 09:00:00 -0000

Today on the show: A powerhouse panel breaks down one of the most urgent issues facing auto retail — tariffs.

With major policy shifts on the horizon, I brought together some of the industry's top operators, economists, and insiders to cut through the noise and unpack what tariffs could mean for dealers, OEMs, and the entire retail ecosystem. This isn’t theory — it’s what’s coming, and how the smartest folks in the room are preparing.

Before we introduce today's panelists, this episode is brought to you by CDG Recruiting:

CDG Recruiting helps top dealers fill critical roles — fast. We combine deep industry expertise with unmatched reach across retail automotive. Whether it’s the C-suite, sales, service, ops or management — we’ll help you hire the right person, not just a person. Ready to hire? Book a call at https://cdgrecruiting.com

Today's panelists include:

Brett Morgan – CEO, Morgan Auto Group, one of the largest private dealer groups in the U.S. with a pulse on operations at scale.

Michael Speigl – Multi-store operator with Toyota, CDJR, Ford, and Subaru franchises under WEAuto. Brings a grounded dealer lens to the macro.

Cliff Banks – Publisher of The Banks Report. Cliff broke the tariff story and authored the industry’s go-to deep dive.

Jeremy Robb – Director of Economic and Industry Insights at Cox Automotive. Jeremy sets the data-driven context behind what’s happening and what’s coming.

Andy Wright – Auto retailer across German (Porsche, Mercedes), Japanese (Honda), and Korean (Hyundai) brands — bringing a diverse OEM view.

Jake Lebowitz – Partner at Raceway Auto Group, representing brands like Audi, Hyundai, Kia, Chevy, and Nissan. Brings a strong retail operator POV.

Brian Benstock – One of the largest Honda dealers globally. Known for strong views and strategic clarity.

Alan Haig – President of Haig Partners, the leading buy/sell advisory firm in automotive. Alan’s take on M&A and valuation risk is a must-hear.

Mike Stanton – President of NADA (National Automobile Dealers Association), representing the dealer body at the national policy level.

If you’re in automotive — retail, OEM, vendor, or investor — this is the conversation you need to hear.

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

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Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

The Data Battle in Auto Retail: Who’s Losing, and How Dealers Can Take Control | Chad Rycenga, Chief Product Officer at Authenticom

Thu, 27 Mar 2025 10:00:00 -0000

Today I’m joined by Chad Rycenga, Chief Product Officer at Authenticom. We’re breaking down the data battle playing out on dealership lots — how dealers are protecting customer info, where the threats are coming from, and how smart businesses are using data to unlock serious profits.

This episode is brought to you by:

1. CRC Transport LLC - If you’re tired of unreliable vehicle transport services or frustrated with delayed deliveries, you need to hear this. CRC Transport LLC operates as a premier carrier with a fleet of 320 trucks, ensuring punctual and secure deliveries tailored to your needs. Our substantial volume discounts empower your business to save on logistics costs. Take advantage of volume discounts today and drive success with CRC Transport! Explore options @ bit.ly/CRCtransport

3. Authenticom - We streamline data syndication with DealerVault, the only NADA-endorsed data management platform, helping dealerships and vendors clean, consolidate, and seamlessly distribute their data to the partners that power their business. As the business behind the automotive business, we make your data work smarter—helping you cut costs, boost efficiency, and drive growth. Authenticom is hosting a data ‘cleanse’ giveaway of up to 10,000 records: https://carguymedia.com/3Xyf5N4

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

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Topics:

00:12 What is the focus on data and dealerships?

01:42 What is Chad's background and industry insights?

03:56 What is Chad's current focus with dealers?

08:38 What challenges exist with dealer data?

15:28 How is monetization and vendor relationships handled?

17:43 What practical steps can dealers take?

23:37 What future developments are planned?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Humbled, Sober, and Scaling to $1B a Year: The Faith-Driven Rise of a 5th-Gen Auto Dealer | Andrew Dahl, President at Dahl Automotive

Tue, 25 Mar 2025 10:00:00 -0000

Today, I’m sitting down with Andrew Dahl, President at Dahl Automotive, a 12 franchise dealer group based in Wisconsin and Minnesota to discuss: How He's Scaling to $1B a Year, Why 'entitlement' almost ruined a 5th-generation family legacy, How he found found a higher power to change his life and much more.

This episode is brought to you by:

1. StoneEagle - Technicians hate writing repair stories, but incomplete documentation risks unpaid warranty claims. That’s why smart dealers are using Pencilwrench to save time, eliminate frustration, and ensure they get fully compensated for every repair. See how it works @ https://bit.ly/3DscNIw and get free setup and training when you sign up for one year. Mention code CDGWRENCH during your demo — and tell them Car Dealership Guy sent you!

2. Cox Automotive - Dealers keep hearing that improving customer experience is the best way to boost profits — but what do consumers actually want? Retail360 — Cox Automotive’s comprehensive suite of solutions — powers true omnichannel experiences for consumers and dealers. With Retail360, powerful consumer insights enable predictive artificial intelligence and automation, all tailored for your dealership by industry-veteran performance managers. To learn how consumers prefer to shop, buy, and own vehicles, visit @ https://www.coxautoinc.com/ and download “The Evolving Consumer and How to Meet Their Needs,” the new eBook from Cox Automotive.

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

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Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

01:18 What were Andrew's early career struggles?

04:05 How did Andrew find purpose and faith?

05:22 What impact has Andrew had on business?

06:50 What challenges exist in the car business?

11:26 How is Andrew building his legacy?

16:16 What are Andrew's growth strategies?

25:24 How does Andrew balance profit and growth?

30:26 How does Andrew engage the community?

40:42 What are Andrew's industry concerns?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How Tesla, Tariffs & Market Shifts Are Reshaping Car Sales | David Thomas, Director of Content Marketing at CDK Global

Thu, 20 Mar 2025 10:00:00 -0000

Today, I’m sitting down with David Thomas, Director of Content Marketing at CDK Global to discuss: Tesla polarizing customers and the brands they are flocking to, The potential impact of auto tariffs and how manufacturers are pivoting, the coming drought of used rental inventory—plus much more.

This episode is brought to you by:

DriveHRIS - DriveHRIS streamlines hiring, onboarding, timesheets, PTO tracking, and payroll—all in one seamless platform. Let DriveHRIS handle HR and Safety so you can focus on what really matters—boosting your CSI scores, improving customer experience, and selling more vehicles. Visit @ https://drive2025.com/ to grab your FREE workbook on 'Retention Strategies for Dealerships in 2025.

PayJunction - Are you leaving money on the table with your current payment processor? This is why PayJunction provides a modern, integrated payment solution that lowers costs, improves financial visibility, and streamlines transactions for auto dealers without requiring a software change. Ready to cut costs and save time? Download this free guide to learn how PayJunction can help your dealership optimize payments and cut costs here @ https://carguymedia.com/payjunction

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

00:08 What is the current state of the auto industry?

01:10 What is David Thomas’ background and experience?

02:46 How does economic uncertainty affect consumer behavior?

06:26 How do inventory levels impact customer experience?

13:45 What are the latest trends in the EV market?

16:48 How does Tesla influence market dynamics and politics?

23:28 How can salesperson performance in dealerships improve?

30:34 What are the predictions for the auto industry’s future?

33:30 What are the final thoughts and conclusions?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Inside Nissan’s Comeback Gameplan: Profitability, Product Mix, And The Long Road Ahead | Vinay Shahani, Chief Marketing & Sales Officer Nissan/Infiniti USA

Tue, 18 Mar 2025 10:00:00 -0000

Today, I’m sitting down with Vinay Shahani, Chief Marketing & Sales Officer at Nissan/Infiniti USA. We break down Nissan’s comeback strategy, how its product mix is evolving, whether or not the brand is "over-dealered," and what it all means for the future of the franchise—plus much more.

This episode is brought to you by:

1. Corpay - Corpay is transforming how dealerships handle payments. We help you save time, score big rebates, and ditch manual headaches—all while syncing directly with your DMS. Trusted by dealerships coast to coast, Corpay is here to rev up your efficiency and profitability. Don’t settle for “good enough” in your AP. Visit @ https://www.corpay.com and see what Corpay can do for your bottom line.

3. Qmerit - Selling EVs can have a lot of friction points. But home charging installation shouldn’t be one of them. That’s why dealers and automakers trust Qmerit — the go-to expert for home charging installations. Join Qmerit’s Dealership Partner Program and start earning referral incentives on every installation. Visit qmerit.com/carguy to learn more.

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:07 How do you manage news cycles and company culture?

02:20 How did Vinay transition from engineer to CMO?

05:31 Why did Vinay return to Nissan, and what challenges did he face?

09:56 How do dealer relationships impact Nissan’s brand strategy?

21:14 What’s next for Nissan’s product mix and market share?

26:54 How does Nissan maintain vehicle dependability and quality?

28:38 What challenges does Nissan face with its dealer network?

33:29 How does Nissan leverage its investments in Infiniti?

41:08 What are Nissan’s biggest challenges and future plans?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Buy-Sell Boom or Bust? The Truth About Dealership Mergers in 2025 | Alan Haig, President of Haig Partners

Thu, 13 Mar 2025 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I welcome back Alan Haig, CEO of Haig Partners to discuss: Why dealers are lining up to buy Stellantis stores, Why "Japan Inc." won't let Nissan fail, the vibe shift on dealership profitability in 2025, and how 10 million cars disappeared from American roads.

This episode is brought to you by:

2. Podium - ‪@Podiumsoftware‬ Don’t miss another lead. With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars @ https://www.podium.com/car-dealership

3. CDG Recruiting – The Go-To Talent Partner for Dealers. Hire pre-vetted GMs, sales, F&I, fixed ops, C-suite, and back-office talent—ready to perform. Faster hires, better results.

Book a call → CDGRecruiting.com

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

01:56 What is the role of Haig Partners in the automotive M&A landscape?

03:07 What insights and market trends are highlighted in the quarterly report?

06:17 How do brand performance and acquisition strategies intersect?

11:07 How does legislation impact dealership values?

14:12 What are the market cycles and opportunities for Stellantis and Nissan?

29:27 How do tariffs impact the auto industry?

30:14 What are the market predictions and economic outlook?

37:10 What role does pent-up demand play in market dynamics?

39:44 What were the details of Herb Chambers' sale to Asbury?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

State of the Car Market: Luxury Squeeze, Leasing Lifeline & OEM Tech Failures | Andrew Wright, Managing Partner @ VINArt Dealerships

Tue, 11 Mar 2025 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Andrew Wright, Managing Partner at Vinart Dealerships.

This episode is brought to you by:

1. Phone Ninjas - Is your store missing opportunities before they even hit the lot? Phone Ninjas helps dealers maximize every opportunity with custom scripts and critical coaching on actual customer calls. Get your team certified today and watch your appointment set and show rates double! Visit @ https://www.phoneninjas.com/ to start winning today!

2. Impel - Impel AI helps you drive loyalty with proactive, personalized service outreach that scales seamlessly. From service milestones to recall alerts and tailored incentives, Impel makes service outreach feel more like a concierge experience than traditional marketing. With AI-powered service scheduling via text and email, your team can stop managing calendars and start focusing on delivering exceptional customer experiences. Future-proof your service drive today. Learn more @ https://carguymedia.com/41G1unN

3. CDG Recruiting – The Go-To Talent Partner for Dealers. Hire pre-vetted GMs, sales, F&I, fixed ops, C-suite, and back-office talent—ready to perform. Faster hires, better results. Book a call → CDGRecruiting.com

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:41 What are the current industry challenges and how are OEM incentives addressing them?

04:51 How can dealerships balance long-term vision with day-to-day operations?

09:48 What are the key differences between luxury and mainstream markets?

16:54 How does affordability impact market dynamics in the automotive industry?

21:34 What role do leasing programs and consumer education play in the market?

31:13 How can deceptive pricing in third-party listings be addressed effectively?

36:40 What is the impact of performance-based pricing on dealerships and consumers?

46:04 What does the future of digital retailing look like for the automotive industry?

50:17 How can collaboration between OEMs and dealers be improved for mutual success?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Benzs and Bowties: Dealership Secrets of The General Sales Manager Redefining Automotive Content | Doug Horner, GSM of North Olmstead Mercedes-Benz

Thu, 06 Mar 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Doug Horner, General Sales Manager of North Olmsted Mercedes-Benz and the creator behind the wildly popular Benzs and Bowties social media accounts. We discuss why he’s intentionally leaving $50K on table with every G-Wagon he sells, how he’s generating half of his leads through social media, and what finally pushed him to start creating content.

This episode is brought to you by:

1. OPENLANE - The world’s leading online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com

2. Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down?

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●Ship cars faster and cheaper with 5,000+ vetted carriers

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●Transparent pricing, no hidden fees, and real-time tracking.

Move cars smarter. Move cars faster. Learn more @ https://www.autohaulerexchange.com

3. CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting — a more hands-on, personalized automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you’re ready to find your next rockstar employee, try CDG Recruiting today by visiting @ https://www.cdgrecruiting.com

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:49 What were the early career experiences and sales strategies that shaped success?

02:35 What was the journey like transitioning to Mercedes, and what made it significant?

04:57 How does Mercedes compete in the luxury car market?

05:44 What is Mercedes' EV strategy, and who are its target customer demographics?

12:28 How does the dealership maintain customer retention and capitalize on trends like G Wagon mania?

20:00 How are out-of-state deals managed to ensure customer delight?

23:41 How is the online car buying experience transforming the automotive industry?

26:51 What is the impact of social media on car sales and customer engagement?

35:17 What is the future outlook for the dealership and the automotive industry?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Industry Spotlight: Tasca Auto Group's Secret to Bringing Long-Lost Customers Back To The Dealership

Tue, 04 Mar 2025 11:00:00 -0000

This episode of the Car Dealership Guy Podcast is brought to you by BizzCar.

1. BizzyCar — built by dealers, is an AI-powered Recall Management and Mobile Service Platform that increases appointments, boosts revenue, and helps bring back lost customers. CDG listeners get a special offer at https://info.bizzycar.com/cdg

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:31 Who is Bob Tasca, and why is he known as the Fastest Man on Four Wheels?

03:16 How does racing create synergy with dealership operations?

06:12 How does racing impact the success of a dealership?

09:36 What is Busy Car, and how is it revolutionizing recall management?

12:03 What is the scale and impact of automotive recalls on the industry?

15:11 What does the future hold for recall solutions in the automotive industry?

20:04 Why is ROI (Return on Investment) crucial for dealerships?

22:19 What strategies give dealerships a competitive edge in the industry?

29:00 What is the legacy of the Tasca family business, and what innovations have they introduced?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Lessons From Lithia And Beyond: The Habits Driving A Successful Dealer Group With Happy Employees | Michael Speigl, Dealer Principal of WE Auto

Thu, 27 Feb 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Michael Speigl, Dealer Principal of We Auto, a Michigan-based dealer group. We discuss the lessons he learned from working for Lithia and how they shaped his own dealerships, why he’s investing over $250K in company culture, and the phone call that changed his family’s life forever, along with much more.

This episode is brought to you by:

2. CDK Global - our trusted technology partner for car dealers and automakers. CDK doesn’t just deliver top-tier tech solutions; they provide game-changing industry insights. Beyond top-tier tech, their Friction Points Study uncovers what’s slowing car purchases—highlighting how dealers are closing time gaps and why F&I remains crucial. Get the full report at https://www.cdkglobal.com/insights

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:32 What was Michael's journey into auto retail like?

04:41 How did Michael transition to becoming a dealer principal?

12:51 What is Michael's mission-driven business approach?

21:30 What are Michael's thoughts on digital retailing and industry trends?

28:49 What is the regional impact of electric vehicles?

29:08 What challenges are associated with selling electric vehicles?

31:43 How does political influence affect the EV market?

34:46 How does Michael ensure service retention and a positive customer experience?

47:25 How does Michael use data analytics in his business strategy?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How Van Horn Auto Group Is Capitalizing on the Final Customer Touchpoint—The Card Swipe | Industry Spotlight

Tue, 25 Feb 2025 11:00:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jennica Krebsbach, Controller at Van Horn Auto Group, and Julie Douglas, CEO of Dealer Pay.

This episode of the Car Dealership Guy Podcast is brought to you by Dealer Pay:

1. Dealer Pay – Designed to increase productivity and customer retention, Dealer Pay is a dealer-specific payment acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the U.S. Contact Julie today - julie@dealer-pay.com or 636-442-4901

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

01:22 What is the role of a controller in an auto group?

03:59 How has technology impacted the auto industry?

05:09 How does cash management work in daily operations?

05:45 What is the Employee Stock Ownership Plan (ESOP) at Van Horn?

08:21 What are the challenges and solutions in credit card processing?

10:20 How does DealerPay streamline payments?

17:36 What are the strategies for fraud prevention and compliance?

21:28 How does credit card surcharging work in the auto industry?

27:35 What are the future trends and advice for aspiring controllers?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

No B.S. Dealer Strategy: How Brett Sutherlin Built a Toyota Powerhouse (& What Brands He’s Avoiding) | Brett Sutherlin, Dealer Principal of Sutherlin Automotive Group

Thu, 20 Feb 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Brett Sutherlin, Dealer Principal of Sutherlin Automotive Group, to discuss: His no B.S. dealer strategy and what brands he's avoiding, How he's doubling margin vs his competition with Google Business Profiles, Buying dealerships off of Linkedin and much more.

This episode is brought to you by:

1. DriveHRIS - DriveHRIS streamlines hiring, onboarding, timesheets, PTO tracking, and payroll— all in one seamless platform. Let DriveHRIS handle HR and Safety so you can focus on what really matters— boosting your CSI scores, improving customer experience, and selling more vehicles. Visit https://drive2025.com/ to grab your FREE workbook on 'Retention Strategies for Dealerships in 2025.

2. CDK Global – Your trusted technology partner for car dealers and automakers. CDK doesn’t just deliver top-tier tech solutions; they provide game-changing industry insights. Beyond top-tier tech, their Friction Points Study uncovers what’s slowing car purchases—highlighting how dealers are closing time gaps and why F&I remains crucial. Get the full report at CDK.com/insights.

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

01:34 How do dealership operations vary across different locations?

03:46 What tech innovations are transforming dealerships today?

10:08 What strategies are most effective for service departments?

18:23 What are your future plans for growth?

21:49 How can businesses leverage AI for success?

22:43 How can dealerships optimize their digital presence?

26:24 What strategies work best for recruiting and retention?

28:41 How can dealerships maximize customer lifetime value through advertising?

32:34 What are the biggest challenges and opportunities in the car business today?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

Hard Lessons Learned: Brute-Forcing His Way to 12 Dealerships & $1B+ Revenue | Matt Bowers, Dealer Principal at Matt Bowers Auto Group

Tue, 18 Feb 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Matt Bowers, Dealer Principal of Matt Bowers Automotive Group, to discuss how he brute-forced his way to 12 dealerships and $1 billion in revenue, his unlikely start in the car business and tumultuous path to becoming a powerhouse auto group owner, the most important factor when buying a dealership, and much more.

This episode is brought to you by:

2. CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting — a more hands-on, personalized automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you’re ready to find your next rockstar employee, try CDG Recruiting today by visiting @ https://www.cdgrecruiting.com/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:56: What are Matt's insights from the NADA Convention?

02:00: How does the Super Bowl relate to Matt's personal life?

02:36: What are the crowdsourced opinions on Matt Bowers?

03:33: What was Matt Bowers' early career like?

04:34: What family background and early influences shaped Matt Bowers?

05:48: What challenges did Matt Bowers face in his career progression?

10:25: What led to Matt Bowers' transition to ownership?

25:41: What market trends and acquisition strategies are relevant in the industry?

27:59: What are the challenges and risks in the business?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

#CarBusinessJourney #OvercomingAdversity #MentorshipImpact

How Sonic Automotive Joined Forces With The Biggest E-Retailer In The World To Sell Cars | Industry Spotlight

Thu, 13 Feb 2025 11:00:00 -0000

This episode of the Car Dealership Guy Podcast is brought to you by Amazon Autos.

1. Amazon Autos - Learn more about the Amazon Autos Beta here

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

01:02 What are the challenges in digital car retailing?

03:02 How do dealer partnerships influence profitability?

05:58 How does the omni-channel approach improve customer experience?

10:12 What are the future solutions for F&I products?

24:48 How has Amazon impacted CSI scores?

25:09 How does the Amazon sales process work in dealerships?

26:15 How do Amazon standards affect customer satisfaction?

28:54 What are Amazon's dealer standards and policies?

36:37 How can dealers participate and collaborate more effectively?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Dealership University: Elgie Bright’s Game Plan for Auto’s Future—In a Time of Disruption | Elgie Bright, Department Chair, Automotive Marketing/Management at Northwood University

Tue, 11 Feb 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Elgie Bright, Chair at Northwood University, to discuss his game plan for the future of auto in a time of disruption, the importance of developing lifelong learners, building automotive retail curriculum to tackle tomorrow’s technologies, and much more.

This episode is brought to you by:

1. Ikon Technologies - Ikon Technologies was founded by dealers, for dealers, to solve the daily challenges your dealership faces. Our no-cost Lot Management Platform, with Find the Car, Find the Keys™ technology, makes finding inventory easy, while our patented Smart Marketing platform and Dealer-branded Connect app drives customer loyalty and drive revenue growth back to your dealership. Schedule a demo today to see how Ikon Technologies can help drive your dealership’s success by visiting @ https://hubs.la/Q02WVYbV0

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

00:37: What creates excitement in auto retail?

01:57: What is an overview of Northwood University?

03:58: What is the value proposition of Northwood?

05:18: How can the car business attract talent?

07:18: Who are some notable alumni, and what is their impact on the industry?

08:10: What are the challenges and opportunities in auto retail?

08:50: How is training being prepared for the future of auto retail?

17:42: What is the future of automotive education?

23:02: How is the industry addressing criticism?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

#AutomotiveIndustry #NorthwoodUniversity #FutureOfAutoSales

Luxury Dealership Whisperer: Building a Multi-Million Dollar Powerhouse with Culture | Lonny Soza, Vice President of Fertitta Auto Group

Thu, 06 Feb 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Lonny Soza, Vice President of Fertitta Auto Group, to discuss how he built a multi-million dollar powerhouse, the biggest lesson he learned acquiring vehicles for CarMax and AutoNation, and how he's bringing Bentley-level customer service to his new Chevrolet store—plus much more.

This episode is brought to you by:

1. Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts YOU in control.

- Ship cars faster and cheaper with 5,000+ vetted carriers

- Get cars delivered in just 5 days on average

- Transparent pricing, no hidden fees, and real-time tracking

Move cars smarter. Move cars faster. To learn more visit https://www.autohaulerexchange.com/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

01:26 – What is the path to success in the car business?

02:02 – What role does a car buyer play in a dealership?

06:08 – How do you cultivate a winning culture in a dealership?

09:13 – What are the best hiring and training strategies for success?

16:17 – How do dealerships generate demand and market effectively?

18:51 – What defines success for ultra-luxury car brands?

20:58 – How does inventory allocation impact dealerships?

22:20 – How do economic cycles affect luxury car sales?

24:30 – How does social media influence brand reputation for dealers?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

Lonny Soza Socials:

LinkedIn ➤ https://www.linkedin.com/in/lonny-soza-a36b2a8/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

#AutomotiveLeadership #WorkEthicCulture #ProfitabilityStrategies

How Cavender Built a Scalable Dealer Group: The Framework for Success | Rob Cavender & Eric Barbosa, Cavender Auto Group

Tue, 04 Feb 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Rob Cavender, COO of Cavender Auto Group, and Eric Barbosa, VP of Variable Operations, to discuss how they create and execute a blueprint for success in retail automotive, how they’re training salespeople to become General Managers, the growing pains of scaling a dealer group, and the secrets they've uncovered along the way—plus much more.

This episode is brought to you by:

1. IkonTechnologies - Ikon Technologies was founded by dealers, for dealers, to solve the daily challenges your dealership faces. Our no-cost Lot Management Platform, with Find the Car, Find the Keys™ technology, makes finding inventory easy, while our patented Smart Marketing platform and Dealer-branded Connect app drives customer loyalty and drive revenue growth back to your dealership. Schedule a demo today to see how Ikon Technologies can help drive your dealership’s success by visiting @ https://hubs.la/Q02WVYbV0

2. Richtech Robotics - Titan is the autonomous parts delivery system that keeps techs in bays, helping you reach new heights of productivity. By eliminating wasted trips to the parts counter, Titan boosts fixed ops efficiency by up to 12%, accelerating service times and streamlining operations. Let Titan handle the heavy lifting – reducing injuries, cutting downtime, and raising your dealership’s profitability. For a limited time, Richtech Robotics is offering a FREE 2-week pilot – just cover shipping.Visit @ https://www.richtechrobotics.com/cdg to book your trial now.

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:18 – How do authenticity and vulnerability shape leadership?

00:54 – Why are podcasts such a powerful tool?

01:54 – What has Eric Barbosa’s career journey been like?

03:47 – How has Rob’s family legacy influenced business growth?

07:25 – What lessons can be learned from running a family business?

17:00 – What strategies improve the customer experience?

29:39 – How is AI transforming customer engagement?

30:54 – How can AI redefine sales metrics?

41:58 – How do values-based leadership and emotional intelligence drive success?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

How to Run a Dealership Like a $10B Company: Secrets of a Lithia Motors GM | Ric Saatzer, General Manager of BMW of Minnetonka

Thu, 30 Jan 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ric Saatzer, General Manager of BMW of Minnetonka where we discuss: How to run a dealership like a $10B Company, How Lean Six Sigma has transformed his business, The role of a GM to build a winning culture of detail, and more secrets of a Lithia Motors General Manager.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Mia - Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Learn more @ https://www.mia.inc/

3. OPENLANE - The world’s leading online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:19 What was Ric's early career journey like?

01:28 How did Ric transition to a service advisor role?

03:30 How did positive influences impact Ric's career?

05:27 What challenges do service advisors face?

07:12 How did Ric's career progress into leadership roles?

09:05 What are the differences between public and private dealerships?

18:51 How does Lean Six Sigma contribute to process improvement?

26:18 What insights can be gained from business acquisitions?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

#AutomotiveIndustry #CareerJourney #DealershipManagement

A $250M Vision to Transform the Auto Retail Landscape | Brian MacDonald, CEO of CDK Global

Tue, 28 Jan 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I’m joined by Brian MacDonald, CEO of CDK Global. We explore why he’s betting $250M on a major shift in automotive retail, the winners and losers as service department trends evolve, and his prediction for a wave of dealership acquisitions this year—and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Richtech Robotics - Titan is the autonomous parts delivery system that keeps techs in bays, helping you reach new heights of productivity. By eliminating wasted trips to the parts counter, Titan boosts fixed ops efficiency by up to 12%, accelerating service times and streamlining operations. Let Titan handle the heavy lifting – reducing injuries, cutting downtime, and raising your dealership’s profitability. For a limited time, Richtech Robotics is offering a FREE 2-week pilot – just cover shipping. Visit @ richtechrobotics.com/cdg to book your trial now.

2. Kenect - The platform auto dealers are using to gather reviews, generate leads, and improve their online reputation, all powered by AI. – Visit @ https://www.kenect.com/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

00:57 How can dealers harness the power of social media?

02:25 How did CDK handle its cyberattack and recovery?

03:34 How is the automotive industry shifting towards electrification?

04:49 What trends are driving dealer consolidation?

05:31 What is the current economic outlook, and how is it affecting consumer behavior?

08:18 How is CDK demonstrating its commitment to innovation?

09:18 What role does AI play in dealership operations?

16:05 How can the car-buying experience be improved?

24:31 What challenges and innovations exist in F&I?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

#AutoIndustryInsights #CybersecurityChallenges #FutureOfAutomotive

Owning 11 Dealerships Was Just the Start: The Dealer-Built Solution Generating $55M/Year | Sam Mahrouq, CEO of Ikon Technologies

Thu, 23 Jan 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sam Mahrouq, CEO of Ikon Technologies where we discuss: Scaling his auto group to 11 dealerships and millions in sales, How an "ah ha" moment at the dealership led him to found a $55M revenue tech company and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

3. Ikon Technologies - Ikon Technologies was founded by dealers, for dealers, to solve the daily challenges your dealership faces. Our no\-cost Lot Management Platform, with Find the Car, Find the Keys™ technology, makes finding inventory easy, while our patented Smart Marketing platform and Dealer-branded Connect app drives customer loyalty and drive revenue growth back to your dealership. Schedule a demo today to see how Ikon Technologies can help drive your dealership’s success by visiting https://hubs.la/Q02WVYbV0

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

01:22: What is the story behind the ranch?

03:50: What was Sam's early life and entrepreneurial beginning like?

07:07: How did Sam's automotive journey unfold?

09:34: How did Sam scale his dealerships?

13:28: What led to the launch of Ikon Technologies?

21:05: What is Icon's white label solution?

37:52: What future innovations and AI integrations are planned?

39:38: What are the closing thoughts and personal insights from Sam?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

#EntrepreneurshipJourney #CarDealershipBusiness #EffectiveTeamManagement

Why Dealers Are Losing 70% of Trade-Ins—and How They’re Fighting Back | Brian Kramer, EVP at Cars Commerce

Tue, 21 Jan 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Brian Kramer, EVP at Cars Commerce, where we discuss: why dealers are losing 70% of trade-ins for every new car they sell, the future of data ownership for dealers, how Brian and his team are working to tackle—and beat—online vehicle price manipulation, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Dealer Pay - Designed to increase productivity and customer retention, offering a dealer-specific payment acceptance solution backed by over 25 years of experience as a trusted payments partner for dealerships across the United States. To learn more, contact Julie @ julie@dealer-pay.com or call 636-442-4901.

2. Pacer - Transform your dealership with Pacer, the all-in-one platform designed to optimize inventory, speed up sales, and boost profitability—all powered by real-time data and analytics. Don’t miss out: Be one of the first 50 dealers to join the waitlist by the end of NADA and unlock free shipping for an entire year. Terms and conditions apply. Visit pacer.co/free

See Brian Kramer at NADA 2025, send him a DM on LinkedIn to schedule a meeting: https://www.linkedin.com/in/bkramer1/

And don’t miss Cars Commerce at the big show, booth #1426, schedule a live demo here: https://www.carscommerce.inc/nada/

Check out the 2024 Auto Market Year-In-Review report, packed with data and insights on the trends and shifts in the auto industry in 2024 here: https://www.carscommerce.inc/insights-report/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

01:21: What problems come up when buying cars?

01:47: What do dealers complain about at auctions?

02:26: How do CarMax and buying cars in bulk change the market?

04:01: What are the main ways to set prices and compete?

05:03: How do customers’ experiences and dealers' actions connect?

10:26: What rules are hard to follow, and what can be done?

16:33: How can negative value in trade-in cars be fixed?

17:17: What’s happening now in buying used cars?

20:16: What problems do dealers have, and what can help?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#DealershipStrategies #DataDrivenDecisions #TransparentPricing

The Most Important Metric You’re Not Tracking in Car Sales | Industry Spotlight

Sun, 19 Jan 2025 11:00:00 -0000

This episode of the Car Dealership Guy Podcast is brought to you by Foureyes:

Foureyes - No one buys a car because AI bombards them about test drives. They buy when they find the right match on your lot. That's why Foureyes built inventory-based text messaging -- to match your buyers to your vehicles. It sends updates about price changes, new arrivals, and suggested alternatives for vehicles your prospects want. Foureyes' AI even answers those nitty-gritty questions about trim levels, engine specs, heated seats, and more. Try it for free or Book time with us at NADA (booth #3563)! https://calendly.com/foureyesevents/nada-2025?month=2025-01

Try Foureyes free for 30 days: https://lps.foureyes.io/pe-texting-demo?utm_source=cdg&utm_medium=podcast&utm_campaign=cdg_podcast_25q1

Arizona dealer data laws discussed in the episode: https://lps.foureyes.io/data-rights-resources?utm_source=cdg&utm_medium=podcast&utm_campaign=cdg_podcast_25q1

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

00:05 – Who is David Steinberg, and what is Foureyes?

00:36 – What are the biggest challenges in automotive sales reporting?

01:36 – Why are the sales process and AI so important in the automotive industry?

03:48 – What is match rate, and how does it impact sales performance?

06:03 – How can AI improve sales outcomes for dealerships?

08:45 – In what ways does AI streamline dealership operations?

10:20 – How does AI enhance customer engagement in automotive sales?

12:05 – What are the biggest challenges in improving sales conversions?

22:24 – How do data ownership and privacy issues affect the automotive industry?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#AutomotiveSalesInnovation #AIinDealerships #CustomerMatchRate

The 2025 Wholesale Car Market Explained – Key Insights and What’s Ahead | Peter Kelly, CEO of OPENLANE

Thu, 16 Jan 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Peter Kelly, CEO of OPENLANE where we discuss a breakdown on how the wholesale car market finished off 2025, how volume trends are bucking expectations, and the key trends and challenges facing the segment in 2025.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. OPENLANE - The world’s leading online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com/

3. Dealer-Pay - Designed to increase productivity and customer retention, offering a dealer-specific payment acceptance solution backed by over 25 years of experience as a trusted payments partner for dealerships across the United States. To learn more, contact Julie @ julie@dealer-pay.com or call 636-442-4901.

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:13 How last year’s predictions played out

02:14 OPENLANE’s 2024 milestones

03:15 Leadership lessons from the rebrand

06:21 Advice for dealers in 2025

12:40 Trends impacting dealers next year

16:37 Tools with the biggest impact

19:52 OPENLANE’s focus at NADA

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#AutomotiveIndustryTrends #DigitalMarketplace #LeadershipInsights

Life As A Master Auto Technician: Myths, Misconceptions & Compensation Revealed | Bryan Collins, Shop Foreman at Braman Miami

Tue, 14 Jan 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Bryan Collins, Shop Foreman at Braman Miami, to discuss life as a Master Technician, his journey rising through the ranks of a dealership shop, strategies for retaining technician talent, the real pay ranges technicians can achieve and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

2. OPENLANE - The world’s leading online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

03:13: What is the BMW STEP Program about?

05:24: What are the differences between Independent and OEM Certifications?

10:06: What does the future hold for automotive careers?

14:00: How do compensation and career growth relate in the automotive industry?

20:31: How does shop culture impact teamwork?

21:34: How can teamwork be incentivized in the workplace?

23:33: What role does leadership play in successful operations?

25:02: What are the pathways to becoming a Service Director?

34:47: What are the challenges and solutions in the automotive industry?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#AutomotiveCareerJourney #DealerTrainingPrograms #PerformanceBasedPaySystems

How Healey Brothers Auto Transformed Salesmen Into Social Media Powerhouses | Industry Spotlight

Sun, 12 Jan 2025 11:00:00 -0000

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jay Healey, CMO of Healey Brothers Automotive Group, and Justin Friend, SVP of Dealers United.

This episode of the Car Dealership Guy Podcast is brought to you by Dealers United:

Dealers United – Specializing in Social, SEM, and SEO, Dealers United is the premier digital marketing partner for car dealerships looking to dominate digital and drive more car sales. Learn more @ https://www.dealersunited.com/?utm_source=cardealershipguy&utm_medium=affiliate&utm_campaign=industry-spotlight-podcast-jan25

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

00:39 Who are the Healey Brothers Auto Group?

02:12 How does Healey Brothers Auto Group engage with the community and contribute to charity?

03:53 How does the company differentiate its brand and maintain customer loyalty?

04:53 Why is the human touch important in car sales?

06:06 How does the company leverage social media and technology?

08:20 What are internal influencers, and how do they contribute to marketing strategies?

11:23 What challenges and successes has the company experienced in social media campaigns?

20:54 How are ad formats and strategies evolving in the industry?

24:57 Why are authenticity and standards important in marketing?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#AutoDealershipInnovation #DigitalMarketingStrategies #CustomerLoyaltyInAutoIndustry

How AI Agents Are Extinguishing Service 'Heat Cases' and Protecting Dealership Profitability | Tasso Roumeliotis, CEO of Numa

Thu, 09 Jan 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Tasso Roumeliotis, CEO of Numa, where we discuss: how to extinguish service department "heat cases" before they burn profitability, why 911 started his entrepreneurial journey, when AI should answer phone calls and when it shouldn't, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Numa - Numa is the first AI agent platform for auto dealerships. Address communication breakdowns with customers and get full visibility into all service interactions. Numa answers every call, rescues and books service appointments and lets service teams see all customer communications in one place. Increase Repair Order revenue, expand your customer base and increase CSI. Learn more @ https://www.numa.com/ or visit them at NADA, booth 7012

2. TradePending - TradePending makes dealers' websites convert better with their trade-in tool and payment calculator on steroids, makes it easier for sales teams to sell with video and digital vehicle brochures, and helps grow your service business with video for service departments and service offers management that turns your website into a service marketing machine. And they do it all under one roof. Check ‘em out in Booth 851 at NADA and learn more @ https://tradepending.com/

3. AutoFi Inc - Whether online or in the showroom, AutoFi enables dealers to build trust and fast-track the deal to F&I. Learn more about AutoFi's digital retailing and showroom solutions @ https://www.autofi.com/cdg/

4. CDG Job Board - The #1 platform for connecting automotive professionals with job opportunities in the car dealership industry. Explore industry-specific roles and advance your career @ https://jobs.dealershipguy.com/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

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Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00 - Intro

02:08 - What key insights can Tasso share about the automotive industry?

02:28 - How are rapid tech changes impacting the automotive industry?

03:20 - What were the highlights of Tasso’s entrepreneurial journey?

08:38 - Why did Tasso transition to the automotive sector?

12:47 - How is AI transforming the operations of dealerships?

17:32 - What impact do negative customer experiences have on dealerships?

18:33 - How can AI improve communication in dealerships?

19:50 - What does successful AI integration in dealerships look like?

25:55 - What are the future opportunities in dealership technology?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

From Leading the #1 Chevy Store to Rescuing a Broken Dealership—Unlocking The Secrets of Success | Dorian Jimenez, Dealer Operator of Classic OKC

Tue, 07 Jan 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Dorian Jimenez, Dealer Principal at Classic Chevrolet, where we discuss: Going from leading the #1 Chevy store in America to rescuing a broken dealership. How one small Texas dealership in the ’90s minted 10 Dealer Principals. Why his wife secretly enrolled in the NADA academy, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Openlane - The world’s leading online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com/

2. TradePending - TradePending makes dealers’ websites convert better with their trade-in tool and payment calculator on steroids, simplifies sales with video and digital vehicle brochures, and helps grow your service business with video for service departments and service offers management that turns your website into a service marketing machine. And they do it all under one roof. Check ‘em out in Booth 851 at NADA! Learn more @ https://tradepending.com/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on YouTube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00 - Intro

02:52 - Why did Dorian switch from studying medicine?

04:42 - What does it take to do well in the car business?

13:32 - How did Dorian become the boss of a dealership?

21:58 - How did Dorian turn a failing car dealership into a success?

22:44 - How does Dorian's family help with fixing up a dealership?

25:17 - How does Dorian help his employees do their best?

35:32 - What problems has Dorian faced in the car business?

36:19 - How does Dorian sell to businesses and grow his dealership?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#AutomotiveIndustry #CareerJourney #GivingBack

Inside Ewing Auto Group’s High-Tech Service Department of the Future | Industry Spotlight

Sun, 05 Jan 2025 11:00:00 -0000

This episode of the Car Dealership Guy Podcast is brought to you by Richtech Robotics:

Richtech Robotics – Titan is the autonomous parts delivery system that keeps techs in bays, helping you reach new heights of productivity. By eliminating wasted trips to the parts counter, Titan boosts fixed ops efficiency by up to 12%, accelerating service times and streamlining operations. Let Titan handle the heavy lifting– reducing injuries, cutting downtime, and raising your dealership’s profitability. For a limited time, Richtech Robotics is offering a FREE 2-week pilot– just cover shipping. Visit richtechrobotics.com/cdg to book your trial now.

Need help finding top automotive talent? Get started here @: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here @: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here @: https://bit.ly/3Suismu

Topics:

00:00: Intro

02:31: How does training workers improve customer service?

11:31: How are robots changing car repair work?

18:43: What does using robots in service look like?

19:07: How can robots help outside the car business?

20:28: How do robots help complete work faster?

22:42: How can mechanics use robots to save time and make more money?

24:53: How does automation make managing parts easier?

35:30: What’s next for robots and the car industry?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ instagram.com/cardealershipguy/

TikTok ➤ tiktok.com/@guydealership

Facebook ➤ facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

The Raw Truth About What Customers Think of Dealerships — And How Dealers Are Responding | Matt Murray + Jake Hughes from Widewail

Thu, 02 Jan 2025 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Matt Murray, CEO and Jake Hughes, Director of Marketing at Widewail where we discuss the raw truth about what customers think of dealerships and why customers are the empty chair in the board room.

This episode of the Car Dealership Guy Podcast is brought to you by:

Check out Widewail's 2025 Auto Brand Scorecard here: https://www.widewail.com/brandscorecard

2. Tax Max - The Tax Max “File and Drive” Sales Event is a simple tax season program that will help your dealership boost down payments and get more customers approved. Tax Max files the customer’s tax return, the dealer gets the down payment and the customer gets the car. Use coupon code: CARGUY and receive 25% off the Tax Max VIP package. Learn more @ https://www.taxmax.com/TaxMax/car-dealer-overview.aspx

3. DLRdmv - With DLR50, your dealership now has 24/7 portal access to calculations, pre filled forms, checklists, inquiries, plus white glove processing and specialist support. You can even acquire duplicate titles in all 50 states directly through the DLR50 platform! Learn more @ https://www.dlr50.com/

4. CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting — a more hands-on, white-glove automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you’re ready to find your next rockstar employee, try CDG Recruiting today by visiting @ https://www.cdgrecruiting.com/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites for quick, daily insights into automotive retail- delivered in under 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on Youtube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00 Intro

01:16 How did Widewail get started?

02:00 How did Matt go from the Navy to starting Widewail?

04:26 How has managing online reviews changed over time?

08:52 How does Widewail help car dealerships?

11:09 What happens when staff get bad reviews?

16:57 Why are star ratings so important?

17:41 How will AI change car dealerships and marketing?

22:56 Why does being honest about prices matter to customers?

25:39 What do people think about EVs versus regular cars?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ / guydealership

Instagram ➤ / cardealershipguy

TikTok ➤ / guydealership

LinkedIn ➤ / cardealershipguy

Threads ➤ https://www.threads.net/@cardealershi...

Facebook ➤ https://www.facebook.com/profile.php?...

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#automotiveindustry #customerexperience #reputationmanagement

Car Dealership Guy Gets Grilled by By His Toughest Critics Yet – His Own Staff | Yossi Levi, CEO of Car Dealership Guy

Tue, 31 Dec 2024 11:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this special episode im speaking with my toughest critics, the Car Dealership Guy team!

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Access Point Consulting - Access Point Consulting is a consulting firm that specializes in providing strategic solutions to enhance business performance and drive organizational success. Learn more @ https://accesspointconsulting.com/

2. CDG Recruting - Building on the success of my industry job board, I’m launching CDG Recruiting — a more hands-on, white-glove automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you’re ready to find your next rockstar employee, try CDG Recruiting today by visiting @ https://www.cdgrecruiting.com/

🚨 Don’t forget to subscribe to Car Dealership Guy Bites for quick, daily insights into automotive retail- delivered in under 5 minutes:

Subscribe on Apple: https://carguymedia.com/apple_bites

Subscribe on Spotify: https://carguymedia.com/spotify_bites

Subscribe on Youtube: https://carguymedia.com/youtube_bites

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00 Intro

07:08: How has the Car Dealership Guy brand changed?

10:17: Why did CDG decide to show his identity?

14:57: How is CDG starting a media business?

27:55: What’s the future of car dealerships and online sales?

29:42: How will technology and customer service change dealerships?

31:17: What problems and opportunities do dealers face?

35:55: How will AI change car dealerships?

57:45: What’s CDG’s big vision for the car industry?

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ / guydealership

Instagram ➤ / cardealershipguy

TikTok ➤ / guydealership

LinkedIn ➤ / cardealershipguy

Threads ➤ https://www.threads.net/@cardealershi...

Facebook ➤ https://www.facebook.com/profile.php?...

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#CarDealershipGuy #AutomotivePodcast #IndustryInsights

From The Stock Market To The Car Market: Lessons on Scaling a 13-Rooftop Auto Group | Taseer Badar, CEO of ZT Corporate

Thu, 26 Dec 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I speak with Taseer Badar, CEO of ZT Automotive. We dive into his entrepreneurial journey, including how President Obama "pushed him" into the car business, explore his M&A strategy, uncover which brands are on his wishlist, and reveal the tough realities behind employee layoffs.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Corpay - Corpay is transforming how dealerships handle payments. We help you save time, score big rebates, and ditch manual headaches — all while syncing directly with your DMS. Trusted by dealerships coast to coast, Corpay is here to rev up your efficiency and profitability. Don’t settle for “good enough” in your AP. Visit booth #658 at NADA or learn more @ https://www.corpay.com and see what Corpay can do for your bottom line.

3. Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by learning more @ https://news.dealershipguy.com

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00: Intro

01:44: How did Taseer enter the automotive industry?

06:24: What led to diversifying into auto retailing?

18:34: How does Taseer approach innovative customer service?

21:42: What acquisition strategies and preferences does Taseer have?

21:48: How does Taseer focus on community and market needs?

22:06: How does Taseer evaluate and enhance dealerships?

23:49: What personal touch does Taseer bring to leadership?

28:51: What is the future of the auto industry and EVs?

37:39: What are Taseer's closing thoughts?

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ / guydealership

Instagram ➤ / cardealershipguy

TikTok ➤ / guydealership

LinkedIn ➤ / cardealershipguy

Threads ➤ https://www.threads.net/@cardealershi...

Facebook ➤ https://www.facebook.com/profile.php?...

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#AutomotiveIndustry #Entrepreneurship #BusinessDiversification

How to Build the Next-Gen Dealership BDC | Tina Tasche, Technology Specialist at Van Horn Automotive

Tue, 24 Dec 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by Tina Tasche, Head of Innovation & Tech at Van Horn Automotive Group. We dive into how to build the next-generation dealership BDC, Her AI features wishlist for the call center of the future, and why the traditional lead form is dead.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Podium - Turn every lead from website, email, text or phone into more sales for your dealership. Podium’s AI BDC converses directly with customers to schedule test drives, answer inventory questions and even make sales with context from your website and customer hi story. And you’ll never miss a lead again, as Podium’s AI BDC is available 24/7, day or night. Text CDG to (385) 293-3461 or learn more @ https://bit.ly/3BLeM9N

2. Access Point Consulting - Access Point Consulting is a consulting firm that specializes in providing strategic solutions to enhance business performance and drive organizational success. Learn more @ https://accesspointconsulting.com/

3. CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting— a more hands-on, white-glove automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you’re ready to find your next rockstar employee, try CDG Recruiting today. Lean more @ cdgrecruiting.com

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00 Intro

00:16 How did Tina begin her journey in the car business?

03:34 What diverse roles has Tina held in the automotive industry?

05:01 What are Tina's current responsibilities as Head of Innovation and Technology?

06:28 What is Van Horn Automotive Group’s tech stack, and who are their key partners?

15:39 How is AI being implemented in dealership operations?

20:58 How has AI improved training and efficiency?

22:08 What opportunities does AI integration create for the future?

25:36 What strategies are used to generate and convert leads?

38:23 What is Tina’s vision for the future of dealership operations?

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ / guydealership

Instagram ➤ / cardealershipguy

TikTok ➤ / guydealership

LinkedIn ➤ / cardealershipguy

Threads ➤ https://www.threads.net/@cardealershi...

Facebook ➤ https://www.facebook.com/profile.php?...

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#automotive #technology #innovation #carsales

How Car Dealers Are Cracking the "Customer Retention" Code | Brice Englert, CEO of TradePending

Thu, 19 Dec 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Brice Englert, CEO of TradePending. We discuss how car dealers are cracking the customer retention code, insights from competing with car-buying giants like Carvana, and how consumer loyalty is shifting in the age of hybrids.

This episode of the Car Dealership Guy Podcast is brought to you by:

TradePending - TradePending makes dealers' websites convert better with their trade-in tool and payment calculator on steroids, makes it easier for sales teams to sell with video and digital vehicle brochures, and helps grow your service business with video for service departments and service offers management that turns your website into a service marketing machine. And they do it all under one roof. Check ‘em out in Booth 851 at NADA! Learn more @ https://tradepending.com/

Tax Max - The Tax Max “File and Drive” Sales Event is a simple tax season program that will help your dealership boost down payments and get more customers approved. Tax Max files the customer’s tax return, the dealer gets the down payment and the customer gets the car. Use coupon code: CARGUY and receive 25% off the Tax Max VIP package. Learn more @ https://www.taxmax.com/TaxMax/car-dealer-overview.aspx

DLRdmv - With DLR50, your dealership now has 24/7 portal access to calculations, pre-filled forms, checklists, inquiries, plus white glove processing and specialist support. You can even acquire duplicate titles in all 50 states directly through the DLR50 platform! Learn more @ https://www.dlr50.com/

CDG Job Board - The #1 platform for connecting automotive professionals with job opportunities in the car dealership industry. Explore industry-specific roles and advance your career @ https://jobs.dealershipguy.com/.

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00 Intro

00:07 How has the past decade shaped Brice Englert?

00:26 What were the early startup days like?

01:00 How did Brice enter the automotive industry?

03:22 What role does technology play in dealerships?

05:08 How did OEM involvement shape TradePending?

06:12 What sparked the launch of TradePending?

10:41 Why is retention so crucial?

14:00 How does personalized communication build trust?

19:26 What’s next for independent market competition?

23:39 How is digital retailing evolving?

29:50 How can selling be made easier?

35:34 What insights shape acquisitions and growth?

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ / guydealership

Instagram ➤ / cardealershipguy

TikTok ➤ / guydealership

LinkedIn ➤ / cardealershipguy

Threads ➤ https://www.threads.net/@cardealershi...

Facebook ➤ https://www.facebook.com/profile.php?...

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#AutomotiveIndustry #DealershipRetention #CarValuation

The Rise and Fall And Rise Again of Carvana | Ernie Garcia Jr., Co-Founder and CEO of Carvana

Tue, 17 Dec 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Ernie Garcia Jr., Co-founder and CEO of Carvana. We dive into topics like the greatest comeback story of any public company ever, lessons from selling millions of cars, the future of the automotive wholesale business and much more.

This episode is brought to you by:

DealNow - The safe and simple way to avoid fraud, sign documents, and instantly transact any vehicle online. Learn more at https://dealnow.com/

Effectv - Reach car buyers across all screens with precision. Effectv offers a full suite of multiscreen TV solutions that puts you in front of your customer—whether they’re browsing for their next car or ready to make a purchase.

Learn more at https://www.effectv.com/industries/automotive/

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

(00:00:00) - Intro

(00:01:39) - Did you believe you could recover?

(00:03:19) - How do you keep the train on the tracks when there’s all this turbulence?

(00:06:20) - How has your relationship with your father changed?

(00:06:43) - Who helped you stay focused?

(00:10:14) - The inspiration for starting Carvana

(00:14:19) - What have been the most significant changes since the stock recovered?

(00:18:05) - Was there any reason you slowed down on acquisitions?

(00:20:35) - Hiring philosophies

(00:22:16) - How do you future-proof and evolve your business?

(00:36:31) - Carvana’s margins

(00:48:09) - Acquiring ADESA

(00:56:57) - Thoughts on AI in Carvana

(01:01:34) - Closing thoughts and the future of Carvana

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

The Secret Weapon Helping Dealerships Sell Cars Coast-To-Coast | David Donaldson, SVP of DLR50

Thu, 12 Dec 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by David Donaldson, SVP at DLRdmv, for an insightful conversation about the technology helping dealerships sell cars coast-to-coast. We discuss the daily challenges dealerships face when managing out-of-state sales, explore why banks are holding the stopwatch for vehicle titling, and unpack the infamous "Montana loophole" and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

DlrDMV – With DLR50, your dealership now has 24/7 portal access to calculations, pre filled forms, checklists, inquiries, plus white glove processing and specialist support. You can even acquire duplicate titles in all 50 states directly through the DLR50 platform! Learn more @ https://www.dlr50.com/

OPENLANE – The world’s leading online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com/

Effectv – Reach car buyers across all screens with precision. Effectv offers a full suite of multiscreen TV solutions that puts you in front of your customer whether they’re browsing for their next car or ready to make a purchase. Learn more @ https://www.effectv.com/industries/automotive/

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00 – Intro

00:36 – What challenges hinder dealership growth?

01:48 – How did Dealer DMV start?

03:07 – What are DMV and titling issues?

04:48 – What solutions does Dealer DMV offer?

06:34 – How did COVID affect retailing?

07:27 – How does out-of-state titling work?

11:13 – What’s the future of car sales?

16:26 – How do EVs impact taxes?

18:25 – What is the Montana registration loophole?

20:31 – How does Dealer 50 improve operations?

23:55 – How do lenders support dealerships?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#DLRdmv #DealershipSolutions #CarRegistrationProcess

Hacking the game of dealership “attention” and going viral | Nathanael Greklek, Corporate Brand Director at Mohawk Auto Group

Tue, 10 Dec 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Nathanael Greklek, Corporate Brand Director at Mohawk Auto Group where we discuss: How he's hacking the game of dealership attention by creating viral videos for his dealership, Getting on General Motor's radar and landing one of the biggest cameos in automotive, and his next big idea for automotive content.

This episode of the Car Dealership Guy Podcast is brought to you by:

Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/49xHsQg

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Contact Julie today - julie@dealer-pay.com or 636-442-4901.

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:45) - Catching up with Nathanael

(00:06:42) - Nathanael’s background and career in content

(00:12:02) - How do you measure the success of your content?

(00:16:26) - Do you put any paid spend on your content or is it all organic?

(00:17:57) - How do you execute on creating content?

(00:20:21) - How do you measure the success of short and long-term campaigns?

(00:24:17) - At what point does a dealership need to bring on a content person?

(00:25:38) - Do strive to go viral in your content?

(00:29:56) - Has there been a specific campaign that’s been disproportionately successful?

(00:32:10) - Creating a ‘The Office’ spoof for a Dealership

(00:44:46) - What are the biggest mistakes dealers are making in the content game?

(00:48:34) - What’s on your mind these days?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How Robots Are Changing Car Sales—And What's Next | Industry Spotlight

Sun, 08 Dec 2024 10:00:00 -0000

Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail.

Today, Sam sits down with Ross Tinkham, GTM Leader at Podium, and Alex Lawrence, CEO of EV Auto, to discuss how dealers are leveraging AI to cover busy showrooms and sell more cars.

This episode of the Car Dealership Guy Podcast is brought to you by Podium.

Podium - Podium has transformed customer interactions with cutting-edge conversational AI and real-time messaging solutions. Its innovative tools provide dealerships with seamless communication, increased efficiency, and enhanced customer satisfaction. Learn more @ https://www.podium.com/car-dealership-guy/

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00 - Intro

00:32 - Who is Alex Lawrence the EV dealer?

00:56 - How did EV Auto first start?

02:53 - What challenges has Alex Lawrence faced?

05:03 - What is unique about EV service?

06:41 - How profitable is remote EV service?

09:56 - How does EV Auto create unique experiences?

12:13 - How is AI used at EV Auto?

17:55 - What is the future of AI in dealerships?

21:39 - How is AI’s sales impact measured?

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ https://www.twitter.com/GuyDealership

Instagram ➤ https://www.instagram.com/cardealershipguy/

TikTok ➤ https://www.tiktok.com/@guydealership

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#EVDealership #AIinAutoSales #MobileEVService

The Boutique "Dealership" Selling Supercars to the Ultra-Elite | John Temerian, CEO of CURATED

Thu, 05 Dec 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I speak with John Temerian, CEO of CURATED, a Miami-based boutique dealership specializing in rare, vintage supercars and catering to the ultra-elite. We discuss how a lifelong obsession with supercars turned into an impressive business, his wild search for "blue chip" cars, and how he became the go-to car concierge for the rich and powerful looking to build world-class car collections.

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform

Access Point Consulting - Assess, design, and implement your cybersecurity strategy with their team of local cybersecurity consultants. Learn more @ https://www.accesspointconsulting.com/

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:53) - John’s career and background

(00:11:08) - Launching CURATED

(00:20:16) - What is CURATED today?

(00:25:59) - How do you make money at this?

(00:27:38) - What is your average sales price and gross margin?

(00:30:20) - How long do cars sit in inventory?

(00:31:48) - Vehicle Reconditioning

(00:34:58) - Where do you source vehicles?

(00:42:23) - Can you share any names of legendary clients?

(00:44:27) - If you had to restart your business, what market would you play in?

(00:47:30) - What’s your ideal customer profile?

(00:49:29) - Is there price discovery in your industry?

(00:52:45) - How did you get involved in VC?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How an Ex-Hyundai CMO Is Taking on Her Biggest Challenge Yet… X | Angela Zepeda, Global Head of Marketing for X

Tue, 03 Dec 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Angela Zepeda, Global Head of Marketing for X, where we discuss: Her role in reshaping Hyundai's brand presence in the American Zeitgeist, Why Hyundai is leaning into EV innovation, and her vision for taking on her biggest challenge yet... the social platform, X.

This episode of the Car Dealership Guy Podcast is brought to you by:

Tax Max - The Tax Max “File and Drive” Sales Event is a simple tax season program that will help your dealership boost down payments and get more customers approved. Tax Max files the customer’s tax return, the dealer gets the down payment and the customer gets the car. Use coupon code: CARGUY and receive 25% off the Tax Max VIP package or above. Learn more @ https://www.taxmax.com/TaxMax/car-dealer-overview.aspx

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:11) - Angela’s background and career

(0:05:59) - The transformation of the Hyundai brand

(00:09:28) - Why are non-EV shoppers buying Hyundai?

(00:11:19) - The Hyundai-Amazon Partnership

(00:15:07) - What has Hyundai that the average consumer doesn’t notice that has impacted the success of the brand?

(00:18:06) - What’s your honest take on the brand’s future?

(00:21:14) - The future of car sales

(00:23:12) - Taking on the role of CMO at X

(00:33:46) - How does Elon’s demeanor impact X’s marketing strategy?

(00:36:56) - The political polarization of social networks

(00:41:13) - Managing a brand with such a public view

(00:44:26) - Will dealerships advertise on X?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

From Gut Instinct to Data Insights: How Modern Dealerships Are Transforming Car Shopping | Aharon Horwitz & Brad Title

Thu, 28 Nov 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by Aharon Horwitz, Founder & CEO of Fullpath, and Brad Title, Founder & CEO of Gubagoo. We discuss how dealers are transforming car shopping experiences with data, AI’s mainstream adoption in dealerships, 2025 predictions for data integration in automotive, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com/

Ikon Technologies – Ikon Technologies was founded by dealers, for dealers, to solve the daily challenges your dealership faces. Our no-cost Lot Management Platform, with Find the Car, Find the Keys™ technology, makes finding inventory easy, while our patented Smart Marketing platform and Dealer-branded Connect app drives customer loyalty and drive revenue growth back to your dealership. Schedule a demo today to see how Ikon Technologies can help drive your dealership’s success by visiting https://hubs.la/Q02WVYbV0

Fullpath - Discover Automotive's Leading Customer Data and Experience Platform. Learn more @ https://fullpath.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:56) - How has AI and dealership technology changed since January 2024?

(00:09:57) - How does Curator impact the consumer and dealer experience?

(00:16:28) - What data challenges is Fullpath working on solving?

(00:25:39) - What feedback has there been on implementing new technologies?

(00:28:56) - What was it like putting your partnership together?

(00:33:29) - 2025 predictions

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How an “Old-School Car Dog” Wins With An Unlikely Mix: Tech & EQ | Dustin Collins, Vice President at Bill Kay Auto

Tue, 26 Nov 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Dustin Collins, Vice President at Bill Kay Auto, to explore how an "old-school car dog" thrives with an unlikely mix of tech and EQ, why $500 might be the key to increasing car sales, the traits that define a great service director—and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Contact Julie today - julie@dealer-pay.com or 636-442-4901.

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:45) - Dustin’s background and career

(00:07:09) - What makes a great Service Director?

(00:09:19) - Where is your focus on the average day?

(00:14:13) - Where are you running into challenges?

(00:16:36) - What has been your net profitability trend?

(00:18:43) - How are you considering inventory acquisition over the next few months?

(00:20:37) - What’s your pricing strategy?

(00:22:41) - How are you sourcing used vehicles?

(00:23:40) - Are you maximizing lease-return sales?

(00:26:31) - How are you incentivizing your team?

(00:29:39) - How are you deploying AI?

(00:34:24) - How are you handling marketing?

(00:43:09) - How do you think about employee retention?

(00:51:04) - What’s exciting to you these days?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How Dealers Are Battling the Car Theft Epidemic | Industry Spotlight

Sun, 24 Nov 2024 11:00:00 -0000

Today, Sam sits down with Melissa High, Vice President at @LoJack, and Aaron Zeigler, President at Zeigler Automotive Group, to discuss the winning strategies for car dealers to address the shifting threat of car theft on their lots.

This episode of the Car Dealership Guy Podcast is brought to you by LoJack by Solera.

LoJack by Solera - LoJack has transformed vehicle security with cutting-edge tracking systems and real-time law enforcement integration. Its innovative solutions provide dealerships and consumers with peace of mind by enabling rapid vehicle recovery and deterring sophisticated theft tactics. Learn more @ https://www.lojack.com/

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

Topics:

00:00 - Intro

00:28 - What caused the auto theft crisis?

02:41 - How does theft impact dealership businesses?

03:04 - What solutions have been implemented to combat theft?

04:05 - What did you learn from other auto groups?

05:08 - What technological advances help prevent theft?

07:27 - How effective is LoJack in vehicle recovery?

10:58 - How does LoJack collaborate with law enforcement?

23:01 - What benefits does LoJack offer to consumers?

26:39 - What is the future outlook for theft prevention?

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ https://www.twitter.com/GuyDealership

Instagram ➤ https://www.instagram.com/cardealershipguy/

TikTok ➤ https://www.tiktok.com/@guydealership

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Navigating the Post-Election Landscape in Automotive: Trends, Risks and Impacts | Alan Haig, President of Haig Partners, Pt. 4

Thu, 21 Nov 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alan Haig, CEO of Haig Partners, where we discuss: how dealers can navigate the post-election landscape in the automotive business, Fords wild rise in recent months, the imapct on AI on dealership valuations, VW's fatal mistake rolling out the relaunched Scout brand, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com/

Haig Partners - Haig provides expert advice based on extensive retail dealership buy-sell experience to lead a confidential and customized sale process helping dealership owners maximize the value of their life's work. Learn more @ https://haigpartners.com/

Read the latest Haig Report: https://haigpartners.com/haig-report/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:53) - Catching up with Alan

(00:05:03) - How will the EV trend impact dealership valuations?

(00:10:37) - An overview of the latest Haig report

(00:18:47) - What areas of weakness are you seeing at dealerships?

(00:22:43) - What are you getting calls for from buyers?

(00:35:06) - How does Scout impact the industry?

(00:43:34) - What’s driving deal-making velocity in this current market?

(00:48:07) - Leveraging AI in dealership valuations

(00:53:09) - What’s your outlook for 2025?

(00:57:30) - Closing thoughts

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

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Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How AI Is Sneaking Into Car Dealerships—And Shaping the Business | Leigh Ann Conver, Sr. Director of CDK Data Services

Tue, 19 Nov 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Leigh Ann Conver, Senior Director of CDK Data Services. We discuss how AI is quietly integrating into dealership operations, the top AI trends for 2024 and how dealerships of all sizes can leverage AI to boost car sales.

This episode of the Car Dealership Guy Podcast is brought to you by:

Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/4hUjIcv

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Contact Julie today - julie@dealer-pay.com or 636-442-4901.

CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform

Interested in advertising with Car Dealership Guy? Drop us a line here

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Topics:

(00:00:00) - Intro

(00:02:22) - Leigh’s career and background

(00:05:10) - What are you seeing in the industry concerning AI?

(00:06:16) - The 2024 AI Survey

(00:14:13) - Where is the positive impact of AI being seen by dealers?

(00:18:27) - What are people missing who aren’t utilizing AI?

(00:24:42) - Does dealership size indicate whether they are adopting AI?

(00:28:15) - Where are you seeing the most effectiveness of AI in dealerships?

(00:30:33) - What’s in your product pipeline?

(00:34:08) - Closing thoughts

Read the 2024 AI in Automotive Insights and Innovations from CDK here: https://cms.cdkglobal.com/2024_CDK_AI

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How 2024 Innovations Are Solving Vehicle Shipping Issues | Industry Spotlight

Sun, 17 Nov 2024 10:00:00 -0000

Today, Sam sits down with Royce Neubauer, CEO of Auto Hauler Exchange, and Denton Gupton, Used Car Director at Jim Ellis Volvo Cars Mall of Georgia, to discuss the game-changing solutions redefining vehicle shipping challenges in 2024.

This episode of the Car Dealership Guy Podcast is brought to you by Auto Hauler Exchange.

Auto Hauler Exchange - The Auto Hauler Exchange has revolutionized the way vehicle haulers and vehicle shippers collaborate. The Exchange is the first digital marketplace of its kind in the vehicle logistics industry. Learn more @ https://hubs.ly/Q02NJdZ80

Interested in advertising with Car Dealership Guy? Drop us a line here

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Topics:

(00:00:00) - Intro

(00:02:47) - Denton’s career and background

(00:04:48) - What is your biggest source of used cars?

(00:06:50) - What problem led you to Auto Hauler Exchange?

(00:11:43) - Introducing Royce

(00:16:56) - What does a typical vehicle shipment look like?

(00:24:13) - How do you make a profit?

(00:27:37) - Why hasn’t anyone else done this before?

(00:31:40) - What has been the ROI on using this service?

(00:33:43) - How do you respond to skepticism?

(00:35:59) - What are the strangest things you’ve shipped?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How a Former Mortician Cracked Dealers' #1 Profitability Issue | Peter Duffy Jr., CEO of Dealer Image Pro

Thu, 14 Nov 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Peter Duffy Jr., CEO of Dealer Image Pro where we discuss: How a professional photographer cracked dealers' #1 profitability issue, the most impactful dealer website features, the future of content creator dealerships and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform

Car Wars – Car Wars is the trusted partner for discerning dealerships in the Automotive Retail Industry, offering premium call tracking, texting, and phone solutions. Visit https://carguymedia.com/cw to learn more.

Dealer Image Pro - Picture this: a streamlined merchandising process providing high-quality online content seven days a week. Say goodbye to the days of waiting around and hello to a faster, more efficient way to showcase your inventory. Learn more at https://dealerimagepro.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

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Topics:

(00:00:00) - Intro

(00:03:34) - Peter’s background and career

(00:08:29) - What is the problem you’re solving for dealers?

(00:12:08) - How are the perfect dealers merchandising dealerships?

(00:13:56) - What does the data show in the various ways cars are merchandised?

(00:18:55) - What’s your biggest challenge with dealers today?

(00:21:02) - Who does the best merchandising in the industry?

(00:23:32) - What’s exciting to you right now?

(00:26:26) - Have consumer expectations or demands changed with regard to online merchandising?

(00:31:16) - What does the future look like for car buyers?

(00:37:36) - Are dealers investing in studios?

(00:40:57) - What’s next for your company?

(00:45:20) - Dealers in Cars Getting Coffee

(00:48:16) - Closing thoughts

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Taking a 100-Year-Old Dealer Group to New Heights—Risks, Challenges, and Future Vision | Liza Borches, CEO of Carter Myers Automotive

Tue, 12 Nov 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Liza Borches, CEO of Carter Myers Automotive. We dive into the bold risks that have shaped her century-old dealership group, her innovative approach to empowering employees with partial ownership, her biggest wins, regrets, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:02:56) - Liza’s background and career

(00:13:03) - How have you changed operating principles?

(00:16:31) - Offering equity to GMs

(00:21:00) - What is your ESOP comprised of?

(00:22:49) - What has your growth trajectory looked like?

(00:28:22) - What mistakes have you made along the way?

(00:33:20) - What are the core competencies at your stores?

(00:35:32) - centralized vs. decentralized

(00:39:29) - How are you future-proofing your business?

(00:49:24) - Is the OEM the friend of the dealer?

(00:52:53) - What is top of mind for you these days?

(00:59:17) - How do you stay educated in the industry?

(01:06:10) - What’s your outlook for the industry?

(01:12:44) - Closing thoughts

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

How 28 Seconds Are Quietly Transforming Dealership Profits | Jim Roche, CEO of WarrCloud

Thu, 07 Nov 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jim Roche, Founder & CEO of WarrCloud, where we discuss: How 28 seconds is quietly transforming dealership profits, why EVs are going to transform service centers, exposing $140K of hidden dealership revenue and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/

WarrCloud - Make every warranty claim automatic by transforming how claims are processed to make everything easier and get paid faster. Learn more @ https://warrcloud.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:32) - Jim’s background and career

(00:04:46) - The state of the dealership

(00:12:16) - What’s driving the rise in warranty work?

(0:17:38) - Are we moving into a world where the entry-level vehicle disappears?

(00:20:44) - How are dealers generating recall work?

(00:24:07) - Where are opportunities to implement new technologies for dealerships?

(00:26:31) - Warrcloud’s recent capital raise & product roadmap

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

A Visionary's Principles for Running 17 Dealerships | Jack Ballinghoff, COO of Ourisman Automotive Group

Tue, 05 Nov 2024 10:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jack Ballinghoff, COO of Ourisman Automotive Group where we discuss: His principles to running 17+ dealerships, the best used car auction in the United States, why he thinks negotiations in car sales need to end and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:48) - Jack’s background and career

(00:14:30) - Where did you find your niche in the business?

(00:17:58) - What do you mean you try to “see around corners?”

(00:22:37) - What do you see for the industry's future?

(00:24:50) - Is transparency the end game?

(00:26:51) - What are some non-conventional opinions you have about dealerships?

(00:34:36) - Implementing efficiency

(00:38:08) - Empowering the individual vs. standardization

(00:39:37) - What strategies do you use to operate your stores?

(00:52:00) - How do you think about bonuses?

(00:56:13) - Onboarding and integration

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

The Hidden Hospitality Formula Behind Scaling to 40 Dealerships | Jeff Swickard, Dealer Principal of Swickard Auto Group

Thu, 31 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Swickard, Dealer Principal of Swickard Auto Group. We discuss the secret hospitality formula behind scaling to 40 dealerships, Serving 1M unique customers every year, the best customer service car brands, and his biggest challenges in replicating success in other dealerships.

This episode of the Car Dealership Guy Podcast is brought to you by:

Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/3C7x1pR

Draiver - Draiver is your go-to solution for seamless, efficient vehicle transport—moving vehicles up to four times faster than traditional options. From valet services to service pick-up and delivery, Draiver’s 20,000 contract drivers are ready to assist with your dealership’s unique needs. Learn more @ https://bit.ly/Draiver-Solutions

OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes - all with lower fees. New dealers receive a $350 buy fee credit. Learn more at https://carguymedia.com/3YpkYvz

Interested in advertising with Car Dealership Guy? Drop us a line here

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Topics:

(00:00:00) - Intro

(00:02:31) - Jeff’s background and career

(00:06:13) - How did you get Open Points in your market?

(00:11:48) - How have your margins trended since implementing a new customer-focused culture?

(00:14:54) - How are you solving for the technician shortage?

(00:19:23) - How do you implement this customer-focused culture with value brands?

(00:22:37) - What’s it like having a dealership in Alaska?

(00:22:52) - What department interests you the most?

(00:29:13) - What brands are you excited about right now?

(00:32:41) - What’s your used car strategy?

(00:41:22) - Pursuing a mindset of continuous learning

(00:44:24) - What advantage do dealers have over Tesla or DTC?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

Why People Don't Trust Car Dealers… And How to Fix it | Kris Gaerlan, President of Dallas Lease Returns and Sanjiv Yajnik, President of Financial Services at Capital One

Tue, 29 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One, and Kris Gaerlan, President of Dallas Lease Returns where we discuss: Why people don't trust car dealers and how to fix it, Creating unique experiences in the car dealership, Why he's calling buyers looking for things to fix after the sale and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform

Capital One - Nearly half of car buyers are willing to pay more for a car if they think it is a dealership they could trust. This is just one key takeaway from the 2024 Capital One Car Buying Outlook. Check out the full outlook from Capital One here: https://www.capitalone.com/about/car-buying-outlook/

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Topics:

(00:00:00) - Intro

(00:01:37) - Chris’ background and career

(00:05:22) - Why are you investing so much in enabling the physical experience for automotive?

(00:08:31) - What is your digital strategy at the dealership?

(00:11:21) - Creating in-store experiences

(00:15:32) - Building transparent relationships with customers

(00:17:21) - Chris’ sales process

(00:22:43) - Weaving trust into the digital experience

(00:29:21) - What tools will have the most impact on the car buying experience?

(00:32:53) - Capital One’s various products

(00:40:53) - Future innovations for the industry

(00:44:02) - Closing thoughts

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Car Market Forecast For 2024: Shocks and Twists You Need to Know | Jonathan Smoke, Chief Economist at Cox Automotive

Thu, 24 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I'm joined by Jonathan Smoke, Chief Economist at Cox Automotive. We dive into some of the biggest topics shaping the 2024 car market, including shocks and surprises, the painful new phase for the used car market, why new car discounts have plateaued, and the evolving segments of the U.S. car market—and much more.

This episode is brought to you by:

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

CDG Recruiting - a more hands-on, white-glove automotive recruiting service with decades of experience successfully placing over 1,000 roles in the automotive industry. Try CDG Recruiting today by visiting https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

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Topics:

(00:00:00) - Intro

(00:01:46) - Jonathan’s background and career

(00:03:24) - What’s happened in the market in the last 18 months?

(00:07:32) - What would be the best way for dealers to optimize in this environment?

(00:13:22) - Where are prices headed?

(00:18:01) - How many new cars are on track to be sold?

(00:25:33) - Where is dealership profitability trending?

(00:32:16) - How are auto loans affecting things?

(00:37:21) - Are used EVs or new EV leases still the best deal on the market?

(00:39:28) - Thoughts on Stellantis

(00:44:54) - Will the election have any impact on the industry?

(00:48:40) - What would you ask Elon if you could?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#129 Inside the "Uber of Car Deliveries": Moving 1.4M Vehicles a Year! | Fede Ranero, CEO of Draiver

Tue, 22 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fede Ranero, CEO of Draiver where we discuss: How he's building the "Uber for car deliveries" and moving 1.4M vehicles per year, the #1 reason why customers skip vehicle service, what he learned from a leaked Elon Musk email, demystifying logistics for car dealers and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com/

Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/4eLj4wb

Draiver - Draiver is revolutionizing vehicle relocation with AI driven precision technology and professional insured drivers in your area. Learn more @ https://www.draiver.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:02:28) - Fede’s background and career

(00:12:07) - What are the top pain points you’re solving for dealers today?

(00:19:05) - Where are you seeing the most demand?

(00:21:08) - Why are dealers using the Draiver model?

(00:24:13) - What trends are you seeing in the market?

(00:35:13) - What is your outlook for dealership logistics?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#128 The Business Side of 70M+ Recalled Vehicles: What Dealers Are Gaining | Ryan Maher, CEO of BizzyCar Pt.2

Thu, 17 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ryan Maher, CEO of BizzyCar where we discuss: The business side of 70M+ recalled vehicles, Most troubled car brands struggling with recalls, Shocking revelations from BizzyCar recall report and more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/4eHlH1Y

Upstart - Upstart connects millions of consumers to 100+ banks and credit unions who leverage Upstart’s artificial intelligence models and cloud applications to deliver superior credit products. Learn more @ https://www.upstart.com/

BizzyCar — built by dealers, is an AI-powered Recall Management and Mobile Service Platform that increases appointments, boosts revenue, and helps bring back lost customers. CDG listeners get a special offer at https://info.bizzycar.com/cdg

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Topics:

(00:00:00) - Intro

(00:01:34) - Raising $15 million

(00:05:05) - The Bizzy Car recall report

(00:10:10) - Do dealers have the capacity to do this extra recall work today?

(00:14:49) - The state of Chrysler

(00:17:02) - How much are dealers making on recalls?

(00:19:13) - Are recall customers only transactional?

(00:24:49) - What objections do you see from dealers?

(00:30:35) - How will mobile service affect dealerships?

(00:35:29) - Where is the talent pool for mobile servicing?

(00:39:46) - Mobile service customer experience

(00:42:46) - What are the company’s long-term goals?

Check out the Q3 Recall Report here - https://info.bizzycar.com/q3-24-recall-report

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#127 Secrets to becoming a first-time franchise dealership owner in 2024! | Kyle Coleman, Owner of Coleman Automotive

Tue, 15 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Kyle Coleman, Owner of Coleman Automotive where we discuss: How he went from selling Pokemon cards to Fords, the $50M voicemail that changed his life, His first 6 months as a franchise dealership owner and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

DLRdmv - With DLR50, your dealership now has 24/7 portal access to calculations, pre-filled forms, checklists, inquiries, plus white glove processing and specialist support. You can even acquire duplicate titles in all 50 states directly through the DLR50 platform! Visit https://www.dlr50.com/ to learn more.

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Topics:

(00:00:00) - Intro

(00:01:15) - Kyle’s background and career

(00:13:01) - Learnings from the CDG Podcast

(00:17:30) - Financing acquisitions

(00:19:58) - Valuing dealerships

(00:23:49) - Getting approved by franchises

(00:31:22) - Dealership profits

(00:33:56) - Doing things differently at the dealerships

(00:38:26) - Acquiring Toyota stores

(00:39:05) - Structuring dealership teams

(00:42:37) - Systems and processes

(00:44:48) - Plans for future financing and acquisitions

(00:45:31) - Kyle on starting his own private equity group

(00:58:15) - Advice for listeners

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#126 Q4 Auto Market Forecast: The need-to-know trends and predictions, Buying habits of Gen Z car shoppers, Why overnight test drives sell cars | David Thomas, Director of Content Marketing at CDK Global

Thu, 10 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with David Thomas, Director of Content Marketing at CDK Global where we dive into a Q4 auto market forecast: How Gen Z is buying cars, Have we reached an EV sales equilibrium, why overnight test drives sell cars, Trends and predictions for the quarter ahead.

This episode of the Car Dealership Guy Podcast is brought to you by:

Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/

CDK Global - CDK will once again be streaming its annual industry conference CDK Connect 2024 on October 22.

This year’s virtual CONNECT conference will feature CDK’s latest product innovations, a keynote from CEO Brian MacDonald, and live breakout sessions focused across all operations of the dealership.

You can register for CDK CONNECT at the link in our notes below or by visiting http://CDK.com/Connect

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:53) - Catching up with David

(00:02:30) - CDK’s Ease of Purchase study

(00:08:40) - EV sales trends

(00:15:32) - Will there be brand dispersion in Q4?

(00:19:13) - EV shopper journey studies

(00:26:17) - Buying patterns across age groups

(00:30:47) - The Dealership as a workplace study

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#125 The payments nightmare hiding in dealerships, Shocking trends in down payments, Saving dealerships 20 hrs of work every week | Julie Douglas, CEO of Dealer Pay

Tue, 08 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Julie Douglas, CEO of Dealer Pay where we discuss: The accounting nightmare hiding in dealerships, Saving dealers 20 hrs of work per week, shocking trends in down payments for 2024 and much more!

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - CDK will once again be streaming its annual industry conference CDK Connect 2024 on October 22.

You can register for CDK CONNECT at the link in our notes below or by visiting http://CDK.com/Connect

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Contact Julie today - julie@dealer-pay.com or 636-442-4901.

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:01:19) - Julie’s background and career

(00:03:28) - What problem did you identify in our industry and what are you solving for?

(00:08:48) - What are the key problems dealers want to solve when they talk to you?

(00:10:37) - How are you helping dealers?

(00:12:33) - What are you saving a dealer in terms of cost?

(00:13:28) - What patterns are you seeing in terms of dealers overpaying?

(00:15:18) - What is the average dealership paying for processing?

(00:16:53) - What crazy things have you seen at dealerships?

(00:18:25) - Where are dealers leaving money on the table?

(00:20:20) - Does anything keep you up at night?

(00:21:27) - What is the consumer experience like at DealerPay?

(00:22:29) - Julie’s shoe strategy

(00:24:33) - What does the future look like for your company?

(00:26:42) - What trends do the data tell you?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#124 How to turn around a failing dealership, Becoming a top 5 Kia Dealer in the US, Testing his sales team on-air! | Raul Gomila, GM/Partner of City Kia

Thu, 03 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Raul Gomila, GM/Partner of City Kia, to reveal how he turned a dealership losing $1M a year into a top performer. We dive into the strategies that made him a top 5 Kia dealer in the country, pressure-test his BDC team live, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

TransUnion — helping dealers deliver the seamless, personalized transactions today’s car shoppers expect. Learn more at www.transunion.com/cardealershipguy

DLRdmv - With DLR50, your dealership now has 24/7 portal access to calculations, pre-filled forms, checklists, inquiries, plus white glove processing and specialist support. Visit https://www.dlr50.com/ to learn more.

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:02:41) - Raul’s background and career

(00:15:08) - Dealership Culture and operations

(00:32:24) - Recon Centers

(00:36:54) - The impact of the Hispanic community

(00:42:59) - How do you approach social media?

(00:49:41) - Thoughts on the Florida market

(00:54:03) - Advice and comments for Kia

(00:58:03) - Closing thoughts

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#123 Investing $9B in the next-gen of automotive disruptors, From dealer to venture capital giant, the rollercoaster of investing in Rivian | Bill Cariss, CEO of Holman Strategic Ventures

Tue, 01 Oct 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Bill Cariss, CEO of Holman Strategic Ventures, to discuss how he's deploying $9 billion into the next generation of automotive disruptors, his journey from car dealer to venture capital giant, the rollercoaster experience of being an early investor in Rivian, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Uber for Business - With Central, you can request a ride on behalf of your customers even if they don’t have the Uber app. If you’re ready to reduce the costs associated with maintaining shuttles and limit the liability of loaner vehicles, it's time to partner with Uber. Visit t.uber.com/CDGauto today

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:49) - Bill’s background and career

(00:12:31) - What are you paying attention to in the evolution of dealership technology?

(00:15:57) - The state of the auto tech market

(00:19:19) - Should dealers invest in Venture?

(00:23:13) - The impact of FM Capital

(00:26:03) - What does it take to succeed as an Autotech business?

(00:31:49) - EVs vs. Hybrids

(00:34:39) - Will we see a world where 3 or 4 players control every piece of software?

(00:38:09) - What are the biggest risks dealers face right now?

(00:43:16) - What’s your secret to deal flow?

(00:48:27) - Mentorship

(00:51:00) - What is the industry's biggest challenge over the next 3-9 months?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

#122 Transforming a dealership group into a TikTok famous powerhouse, How dealership marketing is evolving, Building the world's largest Honda store | Ryan Rohrman, CEO of Rohrman Auto Group

Thu, 26 Sep 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast! In this episode, I chat with Ryan Rohrman, CEO of Rohrman Auto Group. We dive into topics like transforming a dealership group into a TikTok powerhouse, achieving over 4 million views on a TikTok video, building the world’s largest Honda store, and much more!

This episode of the Car Dealership Guy Podcast is brought to you by:

TransUnion — helping dealers deliver the seamless, personalized transactions today’s car shoppers expect. Learn more at www.transunion.com/cardealershipguy

Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/

CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:02:02) - What drove you to go all in on social media?

(00:04:58) - Ryan’s career in auto

(00:14:45) - How are you getting to know your customers?

(00:18:35) - What does your tech stack look like?

(00:27:25) - Are you using AI tools?

(00:33:19) - Dealership fundamentals

(00:42:40) - Why did you decide to train your team on social media?

(00:46:51) - Will the winning dealerships be staffed by micro-influencers?

(00:53:33) - How is business right now?

(00:54:55) - How are you combating affordability?

(01:00:58) - Closing thoughts

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#121 The imminent evolution of AI in car dealerships, Best uses cases of AI in dealerships, How he's transforming 50% of US franchise dealers | Devin Daly, Co-Founder & CEO of Impel

Tue, 24 Sep 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Devin Daly, CEO of Impel where we discuss: The imminent evolution of AI in car dealerships, BTS of his recent $100M acquisition, How he's transforming 50% of all US franchise dealers, The best use cases for AI in car dealerships and much more!

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - CDK will once again be streaming its annual industry conference CDK Connect 2024 on October 22.

You can register for CDK CONNECT at the link in our notes below or by visiting http://CDK.com/Connect

Impel - Impel enables automotive retailers, manufacturers, and online marketplaces to turn shoppers into buyers, and buyers into lifelong customers, with the auto industry's most advanced AI-powered Customer Lifecycle Management platform. Impel leverages proprietary behavioral data and generative conversational AI technology to deliver hyper-personalized experiences at every touchpoint of the customer journey.Whether it’s supporting a shopper as they search for the perfect vehicle, booking showroom appointments, scheduling the next service appointment for a customer, or helping a consumer sell or trade-in their vehicle, Impel AI is with you every step of the way. Reach out today and see for yourself what Impel can do for you.

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:10) - Updates since Devin was last on the show

(00:02:31) - What meaningful changes have happened in auto with AI?

(00:04:58) - What practical changes can dealers implement right now?

(00:07:39) - What level of adoption across the industry are you seeing?

(00:09:26) - Why did you acquire Outsell?

(00:14:35) - What does the dealership of the future look like?

(00:18:06) - Are we going to a centralized AI Dealership world?

(00:22:21) - What are you working to solve over the next 12 months?

(00:24:46) - How did the cyberattacks change your investment philosophy on cybersecurity?

(00:26:07) - How does a $100m deal get done?

(00:30:14) - How have you changed through all this growth?

Check out Car Dealership Guy’s stuff:

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

Instagram ➤ https://www.instagram.com/cardealershipguy/

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#120 America's most interesting $2.5B car dealer, Future of Ford, Influences of Buddhism, Does legacy matter, His next dealership acquisition? | Vince Sheehy, President of Sheehy Auto Stores

Thu, 19 Sep 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Vince Sheehy, President of Sheehy Auto Stores where we discuss: America's most interesting $2.5B car dealer, the future of Ford, influences of Buddhism, does legacy matter, his next dealership acquisition and much more!

This episode of the Car Dealership Guy Podcast is brought to you by:

Upstart - Upstart connects millions of consumers to 100+ banks and credit unions that leverage Upstart’s artificial intelligence models and cloud applications to deliver superior credit products. Their platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small dollar “relief” loans. Learn more @ https://www.upstart.com/

OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. New to OPENLANE? Sign up now and receive a $350 buy fee credit. Learn more at https://www.openlane.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:59) - Vince’s career from Consumer package goods to automotive

(00:07:49) - Advice for family businesses

(00:16:19) - Generational wealth

(00:20:14) - Buddhism

(00:24:49) - Learnings from the Toyota dealer conference

(00:29:24) - Fixed absorption & Building dealer reputation

(00:33:11)- The Sheehy VIP club

(00:40:43) - How do you manage the used side of the business?

(00:43:46) - Vince’s management style

(00:50:01) - How do you balance new to used inventory?

(00:54:21) - How do you spend your days?

(00:59:50) - Does this current car market scare you?

(01:05:02) - Thoughts on Ford

Check out Sheehy Auto Stores here.

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ https://www.twitter.com/GuyDealership

Instagram ➤ https://www.instagram.com/cardealershipguy/

TikTok ➤ https://www.tiktok.com/@guydealership

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#119 Secrets of automotive's most controversial business, Tackling 90% in-house financing, Economics of buy here pay here dealerships | Jeff Watson, Owner of IV Seasons Auto

Tue, 17 Sep 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Watson, Owner of IV Seasons Auto where we discuss: Secrets of automotive's most controversial business, tackling 90% in-house financing, economics of buy here pay here dealerships and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

DLRdmv - Everyone knows out of state titling is a major headache. It doesn’t have to be this way. Our friends at DLRdmv have created a program called DLR50 - A revolutionary approach to 50 state titling. With DLR50, your dealership now has 24/7 portal access to calculations, pre-filled forms, checklists, inquiries, plus white glove processing and specialist support. You can even acquire duplicate titles in all 50 states directly through the DLR50 platform! Visit https://www.dlr50.com/ to learn more.

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Topics:

(00:00:00) - Intro

(00:02:46) - Jeff’s background and career

(00:09:16) - What’s your average sale price?

(00:09:46) - How do you account for profit?

(00:11:42) - How do you compensate your Sales Manager if you’re running the retail shop at break-even?

(00:13:33) - Where did you learn to do all of this?

(00:18:20) - How are you able to get such great reviews?

(00:19:38) - Who reaches out to customers?

(00:22:03) - Why is 36 months the minimum you target?

(00:23:17) - What’s your breakeven period on average?

(00:24:16) - Where are you sourcing vehicles?

(00:26:45) - How has your business changed since Covid?

(00:32:00) - EVs

(00:33:37) - Floorplans

(00:34:37) - What are the economics of the lending business?

(00:38:19) - The Independent Dealer Podcast

(00:44:51) - What’s next for you?

(00:46:47) - Closing thoughts

Check out 4 Seasons Auto Sales here.

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ https://www.twitter.com/GuyDealership

Instagram ➤ https://www.instagram.com/cardealershipguy/

TikTok ➤ https://www.tiktok.com/@guydealership

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#118 Slinging $725M in luxury cars, How he doubled profit per vehicle, Top products sold at dealerships + highest margin brands | Dennis Gingrich, Sales/Finance Director at The Niello Company

Thu, 12 Sep 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Dennis Gingrich, Sales/Finance Director at The Niello Company where we discuss: How he's selling $725M a year in luxury vehicles, the top backend products and highest margin brands, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - CDK will once again be streaming its annual industry conference CDK Connect 2024 on October 22.

You can register for CDK CONNECT at the link in our notes below or by visiting http://CDK.com/Connect

Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/

Dealer Image Pro - The in-house photo, video and 360° solution for auto dealers. Learn more at https://www.dealerimagepro.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:53) - The Zurich Mafia

(00:01:50) - Moving from the vendor side to the dealer side

(00:05:39) - What are the best-performing dealerships doing from an F&I standpoint?

(00:07:32) - What is the size and scale of your organization?

(00:10:56) - What brands offer the best and worst F&I profits?

(00:13:40) - How have you improved margins at this dealership?

(00:19:08) - The 7-day return policy

(00:20:32) - Merchandising & CGI

(00:27:30) - The in-store sales process and F&I

(00:29:48)- Vehicle trends

(00:32:12) - What’s your outlook on the industry?

(00:33:31) - What concerns you?

(00:35:11) - The CARS rule

(00:37:53) - What’s exciting to you these days?

Check out The Niello Company here.

Check out Car Dealership Guy’s stuff:

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ https://www.twitter.com/GuyDealership

Instagram ➤ https://www.instagram.com/cardealershipguy/

TikTok ➤ https://www.tiktok.com/@guydealership

LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/

Threads ➤ https://www.threads.net/@cardealershipguy

Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683

Everything else ➤ dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#117 Winning in a saturated maket with 9 dealerships, Secret weapon for used inventory acquisition, Cadillac poised for a massive rebound? | Patrick Coleman, President of Jim Coleman Automotive Group

Tue, 10 Sep 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Patrick Coleman, President of Jim Coleman Automotive Group where we discuss: How hes winning in a saturated market with 9 dealerships, His secret weapon for used inventory acquisition, Is Cadillac poised for a massive rebound? and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - CDK will once again be streaming its annual industry conference CDK Connect 2024 on October 22.

You can register for CDK CONNECT at the link in our notes below or by visiting http://CDK.com/Connect

The Lasso - The best way to get multiple offers for your car. Learn more @ https://www.thelasso.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:36) - Patrick’s background and career

(00:08:24) - How do you differentiate yourself in this market?

(00:11:06) - How are you redeploying capital?

(00:13:15) - The state of Nissan and pursuing acquisitions

(00:18:03) - Building culture within a dealership

(00:20:24) - Dealership operations

(00:25:26) - Autotech

(00:27:52) - The state of the market

(00:30:53) - What brands have the most upside in the next two years?

(00:33:53) - Thoughts on EVs

(00:35:33) - How do you think about future-proofing the business?

(00:40:00) - What’s exciting to you these days?

Check out Car Dealership Guy’s stuff:

CDG Recruiting - https://www.cdgrecruiting.com/

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

#116 Largest seller of odd and weird cars in America, Making millions from nostalgia, Secrets to becoming a top seller on Bring a Trailer | Andrew Glaser, Founder & CEO of Vantage Auto

Thu, 05 Sep 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andrew Glaser, CEO of Vantage Auto, where we discuss: How he became the #1 seller of interesting, odd, and weird cars in the US, making millions from nostalgia, striking gold in an Indiana barn and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Topics:

(00:00:00) - Intro

(00:01:22) - Live from the Maybach!

(00:04:22) - Andrew’s background and career

(00:07:44) - Doubling down and buying inventory during covid

(00:10:05) - Where are you getting your supply today?

(00:13:44) - Bring a Trailer

(00:17:25) - What do you make on average per car?

(00:19:45) - How are you leveraging social media to drive business?

(00:25:09) - How else are you making money?

(00:27:57) - The economics of restorations

(00:30:43) - How recession-proof is this niche?

(00:33:44) - How repeatable is your strategy?

(00:36:00) - How would you sell a $500k car?

(00:37:01) - What’s next for your business?

(00:42:44) - Closing thoughts

Check out Vantage Auto here.

Follow Vantage Auto on Instagram

Check out Car Dealership Guy’s stuff:

CDG Recruiting - https://www.cdgrecruiting.com/

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#115 The biggest trends in dealership hiring, Demystifying pay plans, Rise of the $1M manager, Hottest automotive roles | Steve Adragna, Partner, CDG Recruiting

Tue, 03 Sep 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Steve Adragna where we discuss: The biggest trends in dealership hiring, Demystifying pay plans, Rise of the $1M manager, Hottest automotive roles and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:46) - Announcing CDG Recruiting

(00:06:32) - Steve’s background and career

(00:11:14) - What is the general demand for employees looking to make a change?

(00:14:22) - Dealership comps by role

(00:22:56) - Where are you seeing comp variance in dealerships?

(00:28:30) - Why does GM hiring tend to happen later in the year?

(00:30:43) - The technician shortage

(00:32:23) - What roles are dealers looking for most?

(00:35:52) - Why do candidates come to you?

(00:40:06) - How quickly do you typically fill roles?

(00:41:15) - Do you ever reject candidates or dealers from working with you?

(00:44:13) - Predictions for the industry

Check out CDG Recruiting here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

#114 Building a marketplace for 30M monthly car shoppers, How dealers are gaming the marketplace algorithm, Best practices for selling cars online | Matthew Crawford, Chief Product & Innovation Officer at Cars Commerce

Thu, 29 Aug 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Matthew Crawford, Chief Product & Innovation Officer at Cars Commerce. We discuss: How he designs retail experiences for 30M car shoppers, best practices for selling cars online, how dealers are gaming the marketplace algorithms and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/

Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/

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Topics:

(00:00:00) - Intro

(00:01:20) - Matthew’s background

(00:02:47) - Cars’ Product roadmap

(00:04:37) - What are consumers looking for today?

(00:06:25) - What are some best practices for folks to have their listings show up at the top in the Cars algorithm?

(00:13:24) - Will consumers eventually have an AI agent that helps them find the exact car they need?

(00:16:26) - Where will AI have the greatest impact?

(00:19:54) - How do you avoid investing in the wrong technology?

(00:24:16) - What are the biggest opportunities for marketplace right now?

(00:27:18) - How do you align incentives?

(00:29:31) - What’s exciting to you these days?

(00:30:26) - What’s the most unexpected thing you’ve learned in automotive?

Check out Cars Commerce here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#113 The $30B market hiding within dealerships, How private equity values car lots, Dealership real estate tax hacks and sale-leasebacks | Mark Pomella, Vice President at SAB Capital

Tue, 27 Aug 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Mark Pomella, Vice President at SAB Capital where we discuss: The $30B market hiding within dealerships, How private equity values car lots, Dealership real estate tax hacks and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/

SAB Capital -SAB Capital is a brokerage powerhouse of experienced investment sales professionals providing advisory services that create an impact across a variety of sectors and asset classes consisting of Net Lease, Retail, Industrial, Affordable Housing, Leasing, 1031, Sale Leaseback, and Capital Markets. Learn more at https://www.sabcap.com/

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Topics:

(00:00:00) - Intro

(00:01:38) - The state of the commercial real estate market today

(00:04:16) - Mark’s role at SAB Capital

(00:05:48) - What are sale lease-backs?

(00:07:30) - Why are dealers looking to sell their real estate as a form of financing?

(00:09:48) - What is a dealer paying on average in a mortgage as a percentage of sales?

(00:12:19) - Are you targeting any specific regions of the country?

(00:18:51) - How does selling the real estate impact the value of the dealership?

(00:22:02) - Tax consequences

(00:23:05) - How do sales impact the experience of the facility?

(00:25:13) - What regions and brands are performing well right now?

(00:27:09) - Who are the people buying these properties

(00:32:01) - How are you getting deals across the table in this market state

(00:33:22) - Closing thoughts

Check out SAB Capital here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#112 Transforming Subaru into a 'cult brand', Guiding explosive growth over two decades, Selling 700K+ cars in a single year | Tom Doll, Former CEO of Subaru of America

Thu, 22 Aug 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Tom Doll, Ex-CEO of Subaru of America where we discuss: How Tom Doll transformed Subaru into a cult brand, Guiding explosive growth over two decades, Why a larger US population does not equal more vehicle sales and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:03:22) - Tom’s career and background

(00:05:24) - What was Subaru’s perception when you started 40 years ago?

(00:08:09) - How were you able to achieve such success within specific markets?

(00:10:52) - Inside Subaru’s marketing strategy

(00:15:21) - Do you consider Subuaru a marketing or manufacturing company?

(00:17:35) - How do you view your retailers?

(00:22:24) - Wanting retailers to win

(00:26:51) - Why don’t other manufacturers view retailers as partners?

(00:31:46) - How are consumer preferences changing?

(00:35:05) - What opportunities or threats do you see in the future for retailers over the next decade?

(00:42:19) - Tom’s life post-Subaru

(00:44:52) - Closing advice

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#111 Why dealerships are still selling at record pace, Best and worst franchises, What's next for the car market, His letter to Elon Musk | Alan Haig, President and Founder of Haig Partners

Tue, 20 Aug 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alan Haig, President and Founder of Haig Partners where we discuss: Best and worst auto franchises right now, Why dealerships are selling at record pace, What's next for car market and his personal letter to Elon Musk.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:23) - The state of the market

(00:05:26) - Where do you see the industry heading over the next 12 months?

(00:08:14) - Thoughts on Stellantis

(00:09:16) - What brands are performing poorly?

(00:15:26) - How is the market still strong in this environment?

(00:19:06) - Is there fear in the dealer community?

(00:24:49) - Thoughts on dealership facility upgrade requirements

(00:28:29) - What are you seeing in terms of EV investments?

(00:33:09) - The state of Ford

(00:35:47) - What brands are high in demand?

(00:42:39) - Foreign entrants

(00:45:44) - Writing a letter to Elon Musk

(00:50:56) - Predictions

Check out Haig Partners here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#110 From PhD to selling teslas, Becoming a top 10 used EV dealer, Decoding Elon to beat the market, Why EV mandates should end | Alex Lawrence, CEO of EV Auto

Thu, 15 Aug 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alex Lawrence, CEO of EV Auto where we discuss: From PhD to selling Teslas, Why EV mandate should end, Decoding Elon to beat the market and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

DealerOn - Put the power of the highest-converting, fastest-performing website platform in retail automotive to work for you. Get guaranteed results when you switch to DealerOn.

Learn more at https://www.dealeron.com/

Stream Companies - Full-service, fully integrated, tech-enabled ad agency doing the ordinary extraordinarily well. Learn more @ https://www.streamcompanies.com/

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:23) - From college professor to car dealer

(00:04:50 - Why are you so bought in on EVs?

(00:09:36) - Why does someone buy an EV?

(00:11:36) - Transitioning from marketplace to dealership

(00:19:23) - What’s your gross profit per unit?

(00:20:22) - Where are you acquiring vehicles?

(00:22:33) - How are you attracting customers?

(00:25:55) - What’s your biggest challenge?

(00:28:14 - Who are EVs not for?

(00:28:43) - The politics of EVs

(00:32:11) - How are you solving this puzzle to make a profit?

(00:34:23) - What happens to you if the used EV tax credit goes away?

(00:35:50) - The politics of EV customers

(00:37:42) - Tips for dealerships on selling EVs

(00:44:15) - Opportunities in EV Service

(00:48:39) - Pulse of the EV market

(00:51:18) - What’s your grand vision?

(00:54:48) - Closing thoughts

Check out EV Auto here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#109 Most costly mistakes dealers are making, Why the FTC is coming after car prices, Top 3 "sleeper" risks in the car biz | Brad Miller, Head of Legal for ComplyAuto

Tue, 13 Aug 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Brad Miller, Head of Legal at ComplyAuto where we discuss: The most costly mistakes dealers are making, Why the FTC is coming after car dealers, Top 3 "sleeper" risks in the car biz and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

ComplyAuto - Your ultimate partner in automotive compliance solutions. Ensure your dealership stays compliant with privacy laws, cybersecurity measures, and more through our innovative software and expert guidance. Learn more at https://complyauto.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

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Topics:

(00:00:00) - Intro

(00:00:52) - Thoughts on the aftermath of the CDK and CrowdStrike outages

(00:03:32) - Brad’s career and Comply Auto

(00:05:46) - CDK breaking news

(00:12:15) - What are the biggest security and regulatory risks dealers face today?

(00:17:24) - The CARS rule: Is it going to happen?

(00:23:27) - What are the costliest mistakes dealers are making right now?

(00:29:01) - What are some quick wins dealers can implement right away?

(00:32:05) - Thoughts on AI and chatbots

(00:35:35) - The importance of website data

(00:37:15) - Will all of this regulation hamper innovation in the car buying experience?

(00:39:30) - Closing thoughts

Check out ComplyAuto here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#108 Building a 9-figure sales training enterprise, How an F5 tornado changed his life, Getting raided by the FBI, Walking away from a $1M salary | Andy Elliott, CEO of The Elliot Group

Thu, 08 Aug 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andy Elliott, CEO of The Elliott Group where we discuss: How an F5 tornado changed his life, Getting raided by the FBI, Walking away from a $1M salary, and why everyone should sell cars for 1 year.

This episode of the Car Dealership Guy Podcast is brought to you by:

DLRdmv - Everyone knows out-of-state titling is a major headache. It doesn’t have to be this way. Our friends at DLRdmv have created a program called DLR50 - A revolutionary approach to 50-state titling. With DLR50, your dealership now has 24/7 portal access to calculations, pre-filled forms, checklists, inquiries, white-glove processing, and specialist support. You can even acquire duplicate titles in all 50 states directly through the DLR50 platform! Visit https://www.dlr50.com/ to learn more.

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:38) - Elliott’s background and career before internet fame

(00:09:17) - Learnings from the dealership days

(00:18:35) - How were you able to build up this confidence?

(00:21:10) - The Elliott Group

(00:26:19) - What’s holding sales teams back in auto?

(00:28:54) - Can anyone be taught to sell?

(00:39:09) - What do you do with an underperforming store?

(00:44:43) - What are your insecurities these days?

(00:48:05) - How are you instilling humility in your kids?

(00:49:22) - Lovers vs. haters

(00:54:23) - What’s next for Elliott Group?

Check out Andy Elliott online:

The Elliott Group - https://elliott247.com/

Andy on Social media - https://link.me/officialandyelliott

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#107 Building an iconic dealer group, Where he's investing his wealth, Scaling unexpected profit centers, Future of America | Fred Beans, Owner of Fred Beans Auto Group

Tue, 06 Aug 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fred Beans, owner of Fred Beans Auto Group where we discuss: his iconic career in the car business, wealth-building tips from Warren Buffet, the journey from farmhand to dealership mogul, his succession plan, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:50) - Fred’s background and career

(00:04:00) - What was the industry like back in the ’60s and ’70s?

(00:06:56) - How have you reinvested your wealth over your career?

(00:09:27) - What has the learning curve been like over your career?

(00:10:31) - What does your business look like today?

(00:11:52) - How did you approach growing your business?

(00:15:55) - What does your daily regimen look like?

(00:19:45) - Has the car business meaningfully changed over the past 30 years?

(00:22:30) - What led you to build your parts department?

(00:27:53) - How do you think about the future of dealerships?

(00:29:50) - Have you ever thought about divesting?

(00:30:45) - What does your succession plan look like?

(00:32:27) - What’s your advice to up-and-comers?

(00:33:34) - What brands are you bullish on?

(00:35:11) - Was life better 50 years ago?

(00:37:24) - What are the biggest customer pain points today?

(00:40:00) - Parenting

(00:44:15) - Floor plans

(00:46:41) - How do you approach business opportunities at your scale?

(00:49:48) - Questions for Yossi

(00:52:24) - Growing by staying small

(00:53:23) - What are the first four pieces of information you would ask for if you took on an underperforming store?

(00:56:47) - What message do you want to leave?

Check out Fred Beans Auto Group here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#106 Rise of the A.I. employee in car dealerships, Hack to converting 99% of customers, Raising $420M for the future of A.I. | Eric Rea, CEO of Podium

Thu, 01 Aug 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Eric Rea, CEO of Podium where we discuss: The rise of the A.I. employee in car dealerships, Hack to converting 99% of customers, Raising $420M for the future of A.I. and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

Podium -Turn every lead from website, email, text or phone into more sales for your dealership. Podium’s AI BDC converses directly with customers to schedule test drives, answer inventory questions and even make sales with context from your website and customer history. And you’ll never miss a lead again, as Podium’s AI BDC is available 24/7, day or night. Get your first month of Podium free until August 2. Text CDG to (385) 293-3461 or visit https://bit.ly/PodiumFree1 to get started.

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Topics:

(00:00:00) - Intro

(00:00:43) - Eric’s background and career

(00:05:34) - What is the state of automotive technology today?

(00:11:01) - What are the real applications of AI that dealers are adopting?

(00:15:43) - Revenue mining

(00:16:37) - Is there any progress in AI on the service side of the industry?

(00:19:20) - Are text communications as effective for dealerships?

(00:23:49) - What should dealers expect how they will retail cars over the next few years?

(00:31:03) - What is the bottom line ROI for this technology?

(00:32:42) - What was it like selling to dealers in the early days?

(00:34:47) - What other ways are you working with dealerships?

(00:36:57) - Closing thoughts & the future of buying cars

Check out Podium here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#105 Secrets of the #1 auto lender, How to scale to 100M customers, What's next for car ownership | Sanjiv Yajnik, President of Financial Services at Capital One

Tue, 30 Jul 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One where we discuss: Secrets of the #1 auto lender, How to scale to 100M customers, What's next for car ownership, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Capital One - Dealers are constantly looking for creative ways to drive customer leads, and Capital One is innovating to help. Muse from Capital One Navigator Platform provides the tools dealers need to create personalized touchpoints for customers, connecting a dealer's digital footprint with their physical world. With Muse, dealers can create individual and unique cards that allow their teams to prospect anywhere by sharing their profile page with a customer so the customer can share contact information, get pre-qualified, and search inventory. Get started today by visiting https://carguymedia.com/3WsS50m

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:28) - Sanjiv’s background and career

(00:10:35) - How were you able to scale to this size?

(00:16:10)- How can we solve the affordability crisis?

(00:21:39) - The Navigator product

(00:25:21) - What trends are you focused on?

(00:29:12) - What’s your vision for this “card” for dealers?

(00:35:42) - How do you come up with innovative ideas?

(00:42:46) - What are you seeing in terms of buying signals from the consumer?

(00:45:37) - What’s next for CapitalOne?

(00:53:32) - Where do you see the auto industry trending?

(01:00:57) - Closing thoughts

Check out Muse by CapitalOne here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#104 Dealer Tech Expert: How car buying is evolving, #1 killer of car deals, Future of dealership tech stacks, Secret playbook to getting a dealership's attention | Chase Abbott, VP Sales at Cox Automotive

Thu, 25 Jul 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Chase Abbott, VP Sales at Cox Automotive where we discuss: How car buying is evolving, the future of dealership technology stacks, the #1 killer of car deals, and the secret playbook to getting a dealership's attention.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/

Upstart - Upstart connects millions of consumers to 100+ banks and credit unions that leverage Upstart’s artificial intelligence models and cloud applications to deliver superior credit products. Their platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small dollar “relief” loans. Learn more @ https://www.upstart.com/

Cox Automotive - Cox focuses on continually improving their products to create faster vehicle transactions, enabling consumers to have a seamless online-to-offline experience. Learn more about how Cox Automotive solutions can take every aspect of your business further, faster at https://www.coxautoinc.com/

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:02:33) - Chase’s background and career

(00:08:06) - How will integrated products be affected in light of the CDK breach?

(00:13:04) - How involved and technical are your conversations with dealers vs. 5 years ago?

(00:18:30) - How do you provide connectivity for dealers?

(00:20:54) - Are dealers actively asking about AI?

(00:23:35) - Where are dealers most interested in automating or leveraging new technology?

(00:30:42) - Do you see yourself spending another decade with Cox?

(00:34:01) - What do the next 2-3 years look like for dealership technology?

(00:37:10) - Getting in touch with Chase

(00:37:31) - Closing thoughts

Check out Cox Automotive here: https://www.coxautoinc.com/

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

CDG EXCLUSIVE: Bernie Moreno on EV mandates, auto dealerships, digital car titles, and future of America

Wed, 24 Jul 2024 09:00:00 -0000

Bernie Moreno, US Senate candidate, joins the Car Dealership Guy podcast to discuss the car market and why he should be the next Senator from Ohio.

Bernie Moreno's campaign website: https://berniemoreno.com/

Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu

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CDG News - https://news.dealershipguy.com/

CDG Jobs - https://jobs.dealershipguy.com/

Instagram - https://www.instagram.com/cardealershipguy/

TikTok - https://www.tiktok.com/@guydealership

X - https://x.com/GuyDealership

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions. The views and opinions expressed by Bernie Moreno, a candidate for the United States Senate, during this podcast are their own and do not necessarily reflect the official policy or position of Car Dealership Guy Podcast or its hosts. Car Dealership Guy Podcast does not endorse any political candidate or party. This podcast is intended to provide a platform for open discussion and does not represent an endorsement of Bernie Moreno or their campaign. Listeners are encouraged to independently verify any statements made by the candidate and to consider multiple perspectives when forming their own opinions.

#103 CDG Market Update: Are inventory levels back to the “new-normal”, Record levels of negative equity, VW drops a $5 Billion bombshell | Jessica Caldwell, Head of Insights at Edmunds

Tue, 23 Jul 2024 09:00:00 -0000

Welcome to the third episode of The Car Dealership Guy Market Update—Brought to you by Edmunds.

This segment is a monthly discussion with automotive industry experts and dealers about where our car market is today -- and where it may headed.

From insider-only dealership insights to macroeconomic trends, my goal is to make you smarter and more informed about the state of our car market in less than an hour.

Let's get into it!

This episode of the Car Dealership Guy Podcast is brought to you by:

Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. New customers get half off for 90 days when you sign up at https://edmu.in/3zNg82i

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://cdg.news

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:01:34) - The state of the industry at the end of Q2 2024

(00:02:58) - The impact of the CDK hack on sales

(00:07:19) - Where are inventory levels?

(00:11:22) - What do you predict for incentives?

(00:18:56) - Brand performances

(00:29:07) - Market share by segment trends

(00:32:03) - The state of affordability

(00:33:37) - APRs

(00:35:29) - Record high borrowers paying over $1,000 per month and incentive spikes

(00:37:43) - Negative equity

(00:43:30) - Volkswagen x Rivian announcement

(00:46:24) - Outlook for the next three months

Check out Edmunds here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#102 Electric Vehicle Expert: Inconvenient truth about electrification, EV tariff costing dealerships $100M/yr, Can the US power grid handle electrifying all cars? | Chris Nihan, President of EVready Energy

Thu, 18 Jul 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Chris Nihan, President of EVready Energy where we discuss: The inconvenient truth about EV charging stations, whether the US power grid can handle electrifying all cars, the EV tariff costing dealerships $100M a year, best automaker EV charging programs and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/

EVready Energy - Getting dealerships and retailers to become “EV ready” with the skills and strategies necessary to excel in the ever-changing electric vehicle industry. Learn more @ https://evreadyenergy.com/ev-readiness/

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Topics:

(00:00:00) - Intro

(00:02:11) - Chris’ background and career

(00:03:58) - The inconvenient truth of EV

(00:08:36) - How did you learn about this massive cost pain point?

(00:12:17) - What does your day-to-day look like to solve this problem?

(00:15:32) - What is the sentiment on the ground regarding EV charging and the investment required?

(00:17:12) - Can our grid handle the power needed for an EV America?

(00:21:24) - Where are dealers making mistakes in electrification?

(00:26:30) - Do you see dealerships offering charging installation as a value-added product?

(00:27:55) - What does the actual hardware look like?

(00:31:28) - What are the costs?

(00:38:11) - Where is the industry headed?

(00:42:54) - Which manufacturers are leading or lagging in electrification?

Check out EVready Energy here.

See if you qualify for EV Readiness: https://evreadyenergy.com/ev-readiness/

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Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#101 Dealership Data Wiz: Beating the algorithm to sell cars, How to "sell to zero", Where A.I. is actually adding value | Jeremy Nowling, Head of Digital Retailing, Rohrman Auto Group

Tue, 16 Jul 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeremy Nowling, Head of Digital Retailing, Rohrman Auto Group where we discuss: Beating the algorithm to sell more cars, How to "sell to zero", dealers adapting to catastrophe, where A.I. is actually adding value and more.

This episode of the Car Dealership Guy Podcast is brought to you by:

DealerOn - Put the power of the highest-converting, fastest-performing website platform in retail automotive to work for you. Get guaranteed results when you switch to DealerOn. Learn more at https://www.dealeron.com/

Impel - From website, chat, sales, and service, Impel AI is custom-built to achieve your business objective featuring a proprietary blend of large language models, automotive optimization layers, and seamless integration with your entire tech stack. Learn more @ https://impel.ai/

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/

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Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:02:13) - Jeremy’s 25-year career at Rohrman

(00:07:02) - What is your main focus when it comes to technology today?

(00:09:22) - What’s the state of dealership technology?

(00:12:51) - How do you feel about integrated tools?

(00:14:45) - What tools are you using to enhance the customer experience?

(00:18:01) - What are the best AI tools for dealerships right now?

(00:19:19) - How do you see AI evolving in the dealership?

(00:24:28) - How does AI affect the service side?

(00:27:10) - How are you getting the best possible customer feedback?

(00:28:37) - What trends are you noticing in the market?

(00:33:30) - What’s your plan for the next decade?

(00:34:44) - Northwood

(00:39:40)- Closing thoughts

Check out Rohrman Auto Group here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

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Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#100 The Auction Visionary: Selling 1.3 million cars a year, Why the gap between buyers/sellers is widening, Buying cars at 2:00 AM? | Shiv Dutt, President, U.S. Marketplace at OPENLANE

Thu, 11 Jul 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Shiv Dutt, President, U.S. Marketplace at OPENLANE, where we discuss: Wholesaling 1.3M cars a year, buying cars at 2:00 AM, why the gap between buyers and sellers is widening and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://cdg.news

OPENLANE - National reach, comprehensive inspections, and a range of inventory, from dealer trades to commercial and off-lease exclusives. Learn more at https://openlane.com/

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Topics:

(00:00:00) - Intro

(00:01:20) - Shiv’s background and career

(00:03:25) - What was the most antiquated thing you saw in the auto industry when you started?

(00:06:37) - What’s the state of wholesaling today?

(00:08:08) - What does OpenLane do today?

(00:10:58) - What’s your digital thesis?

(00:12:57)- What trends are you seeing in the wholesale marketplace economy?

(00:23:13) - What are you seeing from an economic perspective?

(00:29:35) - How does OpenLane 10x from here?

Check out OPENLANE here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#99 The Car Ad Maverick: Secrets to dealership profitability, Racing Porsches with VCs, is there a crystal ball for aged inventory? | Len Short, Co-founder of Lotlinx

Tue, 09 Jul 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Len Short, co-founder of Lotlinx where we discuss: The secrets to dealership profitability, racing Porsches with VCs, Markdown doom loops, Is there a crystal ball for aged inventory? and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/

Withum - Withum is a forward-thinking, technology-driven advisory and accounting firm, helping clients to be in a position of strength in today’s complex business environment. Learn more at - https://www.withum.com/warranty

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://cdg.news

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:53) - Len’s previous life selling Porsche’s

(00:02:51) - Len’s career in auto

(00:06:25) - Founding LotLinx

(00:12:41) - Are dealers here to stay long-term?

(00:16:17) - What problems are you solving today at LotLinx?

(00:25:46) - How much has the business scaled?

(00:28:07) - Why are new cars being mismanaged?

(00:29:56) - Will OEMs take more inventory risk?

(00:38:39) - What’s next for the business?

Check out Lotlinx here.

Check out Vincensus here.

Check out Car Dealership Guy’s stuff:

Instagram - https://www.instagram.com/cardealershipguy/

LinkedIn - https://www.linkedin.com/company/cardealershipguy/

Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#98 The Dealership Mogul: Leading a $2B dealer group, Addictions to the dealership, Will November make or break the car biz? | Aaron Zeigler, President of Zeigler Auto Group

Thu, 04 Jul 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Aaron Zeigler, President of Zeigler Auto Group where we discuss: Leading a $2B dealer group, how anyone can run a $100M business, addictions in the dealership, will November make or break the car biz?

This episode of the Car Dealership Guy Podcast is brought to you by:

Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at CDGJobs.com.

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:56) - Aaron’s background and career

(00:04:32) - What’s been your acquisition strategy?

(00:06:16) - Zeigler University

(00:10:49) - What do you look for in acquisitions?

(00:14:31) - What are your most exciting franchises right now?

(00:19:20) - Thoughts on the state of Stellantis

(00:25:00) - Outlook on the dealership market

(00:28:37) - Do you sense there is still pent-up demand for new vehicles?

(00:29:50) - What are the key differences in operating across these mid-west markets?

(00:31:08) - How do you approach marketing?

(00:35:34) - How are you structuring your monthly meetings?

(00:38:33) - What are the common traits of the folks who have grown the most in your organization?

(00:41:31) - What’s keeping you up at night?

(00:44:04) - What roles are you looking to fill right now?

Check out Zeigler Auto Group here.

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Everything else - dealershipguy.com

This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

#97 The Auto Tech Whisperer: The Next $300M Exit, Future of dealership technology, Rise of “vulture capitalism” | Mark Boyd, CEO of Boyd Ventures

Tue, 02 Jul 2024 09:00:00 -0000

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Mark Boyd, a prolific automotive tech entrepreneur where we discuss: the next $300m auto tech exit, Why great ideas don’t = success, should dealers incubate tech startups? And the rise of “vulture capitalism”.

This episode of the Car Dealership Guy Podcast is brought to you by:

Private Auto - The safest way to buy vehicles privately. Use code ‘CDG’ to list your car for free. Learn more @ https://privateauto.com/

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://cdg.news

Interested in advertising with Car Dealership Guy? Drop us a line here

Interested in being considered as a guest on the podcast? Add your name here

Topics:

(00:00:00) - Intro

(00:00:31) - Introducing Mark

(00:02:51) - Mark’s career in auto

(00;12:50) - Where will value be created over the next 5 years in the industry?

(00:15:10) - Customer Data platforms

(00:18:45) - What’s exciting to you in Auto tech right now?

(00:22:53) - What are some key themes you’re focused on as an Auto tech investor?

(00:27:29) - Is it smart for dealerships to incubate technology in-house?

(00:35:45) - Do you see OEMs moving to an agency model?

(00:41:35) - Thoughts on AI

(00:46:23) - What traits do you see in the best founders/CEOs?

Check out Boyd Ventures here - https://markboyd.com/

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Instagram - https://www.instagram.com/cardealershipguy/