Manage Smarter

Connect with SalesFuel

X: https://x.com/SalesFuel Facebook: https://www.facebook.com/salesfuel/

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300: Businesspeople Are People Too - We'll Go First with C. Lee Smith and Audrey Strong

Sun, 15 Mar 2026 06:00:00 -0000

Audrey Strong and C. Lee Smith celebrate 300 episodes by sharing their top management tips, podcasting secrets, and stories about real business leadership. They discuss show prep, follow-up questions, overcoming imposter syndrome, and building genuine connections. Whether you want podcasting advice, management strategies, or business growth tips, this episode delivers actionable insights and personal experiences from two industry veterans. "It's one of those things where we have these stories that we learn about each individual person. And we work that into the conversation and try to do it early in the conversation as far as what inspired them to do what they do or asking them something that's unique about them. And there's a certain power that's associated with getting to know somebody on a personal level." - C. Lee Smith

KEY TAKEAWAYS

- How to build a personal, authentic relationship with colleagues

- Best strategies for management day-to-day relationships and improving them

- Best piece of advice in business we ever got

- How a completely random meeting 40 years ago started a long business relationship for us

CONNECT WITH MANAGE SMARTER

Website: ⁠https://salesfuel.com/manage-smarter/⁠· LinkedIn: ⁠https://www.linkedin.com/in/audreystrong/⁠

LinkedIn: ⁠https://www.linkedin.com/in/cleesmith/⁠

Audrey ⁠https://x.com/tallmediamaven⁠

Connect with SalesFuel

Website: ⁠https://salesfuel.com/⁠

X: ⁠https://x.com/SalesFuel⁠ Facebook: ⁠https://www.facebook.com/salesfuel/

#Business relationships #Business Networking # Authentic leadership # human side of business

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299: Thrive Under Fear-Based Leaders with Kate Lowry

Sun, 01 Mar 2026 07:00:00 -0000

Kate Lowry, CEO, coach, and author of 'Unbreakable: How to Thrive Under Fear-Based Leaders,' shares expert insights on identifying and managing toxic leaders, especially in startups and tech. She offers practical strategies for overcoming fear-driven management styles, boosting innovation, and improving team morale. Listen for actionable advice on workplace culture, employee retention, and navigating toxic workplaces.

"The first way is to make sure you never tell them what you actually care about. People like this will try to take away or target the things that are important to you so that they can manipulate you and cause big reactions."

KEY TAKEAWAYS:

-Latest statistics on how many workplaces have fear-based leaders

-Signs to look for that signal you're working under a fear-based leader

-Solutions on what you can do to protect yourself and your team

-New feedback ideas to help mitigate a fear-based environment

CONNECT WITH KATE LOWRY

www.katelowry.com https://www.linkedin.com/in/katherinejlowry/ CONNECT WITH MANAGE SMARTER

Website: https://salesfuel.com/manage-smarter/· LinkedIn: https://www.linkedin.com/in/audreystrong/

LinkedIn: https://www.linkedin.com/in/cleesmith/

Connect with SalesFuel

X: https://x.com/SalesFuel Facebook: https://www.facebook.com/salesfuel/

#workplace #badboss #toxicleadership #workplaceintimidation #HR #workplacefear #dysfunctionalboss

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298: Dr. Rosenna Bakari: Seven Exits: Leave Behind What No Longer Serves You

Sun, 15 Feb 2026 07:00:00 -0000

Dr. Rosenna Bakari, psychologist and author of "Seven Exits: Leave Behind What No Longer Serves You," explores leadership transformation, emotional clarity, and the power of micro exits to reset and lead with confidence. Discover how self-awareness and letting go of limiting patterns helps professionals build trust, enhance performance, and create more meaningful personal and workplace relationships.

"You have to have a rabbit stick for change, right? You have to have some idea of who you want to be. And that's so hard to figure out if you haven't been allowed to be. And so you have to borrow somebody else's sense of being for a while. You can change it at any time."

KEY TAKEAWAYS:

-Definitions of lack of fulfillment and other signs that you're unhappy

-How are you getting in your own way and what to do

-What is a micro-exit and how to use it to reset your mindset

-Which of the 'seven exits' do most people struggle with, and what impact does it have? CONNECT WITH DR. BAKARI

http://transformation.sevenexits.com https://www.linkedin.com/in/rosenna-bakari-ph-d-b3120194/ Connect with Manage Smarter and its hosts

Website: https://salesfuel.com/manage-smarter/ LinkedIn: https://www.linkedin.com/in/audreystrong/

LinkedIn: https://www.linkedin.com/in/cleesmith/

X: Audrey https://x.com/tallmediamave n

Connect with SalesFuel

https://laughrx.laugh.events https://www.linkedin.com/in/kevin-hubschmann

X: https://x.com/SalesFuel Facebook: https://www.facebook.com/salesfuel/ #physology #workplaceproblems #careers #careerproblems #workunhappiness #RosennaBakari #SevenExits #careerprogress

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297: Humor as a Leadership Superpower with Kevin Hubschmann

Sun, 01 Feb 2026 07:00:00 -0000

Kevin Hubschmann, founder of Laugh.Events, shares how improv and comedy skills like active listening, adaptability, and self-deprecating humor can strengthen leadership, sales, and workplace culture. Learn to build psychological safety, improve brand voice, and connect authentically for business success. Discover actionable strategies and tips to use humor effectively at work and in team building.

"Humor skills and comedy skills, as I refer to them, are actually about soft skills. And that's listening, communication, empathy, thinking on the fly, going off script, reading a room."

KEY TAKEAWAYS: -How using self-deprecation in the workplace can build a better culture

-Effective use of humor with tough audiences requires patience, active listening, and tailoring your approach to the individual’s openness, rather than forcing jokes

-Strategies for using humor effectively with an audience or people who do not readily respond CONNECT WITH KEVIN HUBSCHMANN

CONNECT WITH MANAGE SMARTER Website: https://salesfuel.com/manage-smarter/

LinkedIn: https://www.linkedin.com/in/audreystrong/ X: https://www.linkedin.com/in/cleesmith/

X: Audrey https://x.com/tallmediamaven

X: Lee https://x.com/cleesmith

Connect with SalesFuel

https://takenewground.com

X: https://x.com/SalesFuel

Facebook: https://www.facebook.com/salesfuel/ #kevinhubschmann #managesmarter #podcasts #businesspodcasts #workplaceculture #workplacehumor #officehumor #teamtrait #AdMall

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296: Courageous Conflict Resolution with Dan Tocchini

Sun, 18 Jan 2026 07:00:00 -0000

Dan Tocchini, leadership development expert and author of "The Change Imperative," reveals the secrets to navigating tough workplace conversations and resolving conflict with courage. Dan is also co-founder of TakeNewGround.com. Learn actionable strategies for leaders and managers looking to develop trust, improve communication, and foster high-performing teams. Dan shares practical conflict resolution and leadership tips that can elevate any organization's team culture.

"To improve work relationships, ask: 'Here’s what I’m making up about what you said—tell me if I’m wrong.' It opens up honest, judgment-free feedback." - Dan Tocchini

KEY TAKEAWAYS

-How to openly invite feedback

-Reflection Techniques and how to use them

-What business metrics will be affected if you avoid conflict.

-How to build difficult conversations and conflict resolution into your overall company culture

Connect with Dan Tocchini

https://www.linkedin.com/in/dantocchini

Connect with Manage Smarter and its hosts Website: https://salesfuel.com/manage-smarter/· LinkedIn: https://www.linkedin.com/in/audreystrong/ LinkedIn: https://www.linkedin.com/in/cleesmith/

X: Audrey ⁠https://x.com/tallmediamaven⁠

https://www.diamond-group.co/

Connect with SalesFuel·

Website: ⁠https://salesfuel.com/⁠·

X:  ⁠https://x.com/SalesFuel⁠·

Facebook: ⁠https://www.facebook.com/salesfuel/

#salesfuel #dantocchini #leadershipskills #difficultemployees #teamsuccess #leadershipadvice #managesmarterpodcast #cleesmith #audreystrong #salescred #sales #teamtrait #admall

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Extra Point: Team Commitment

Wed, 07 Jan 2026 05:00:00 -0000

This week, we're tackling a topic that every leader has faced at some point: team commitment. Gain valuable insights on leadership and team dynamics with host Chip Gray.

Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com

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295: Relationship Sales Strategies with Theresa Bassett

Sun, 04 Jan 2026 07:00:00 -0000

Theresa Bassett is CEO of The Diamond Group and an expert in relationship sales. With a background in construction, real estate, and digital marketing, she’s driven over $550M in transactions across various sectors. Theresa’s expertise spans working with Fortune 500 companies like Pulte Homes and GE Aviation, and she’s passionate about helping businesses grow through a proprietary system for sales and marketing. As a thought leader, entrepreneur, and speaker, she also focuses on team development and fostering growth-driven cultures, embodying her Progress = Happiness philosophy.

"With the onset of AI and all of the generational things that you've talked about, I think credibility more and more is being challenged... People don't know what to trust. So even more to the point that the personal communication, the interpersonal FaceTime conversations... are even more important because people are looking for transparency, authenticity." - Theresa Bassett

KEY TAKEAWAYS

-The core principle behind effective relationship selling strategies -How organizations should structure their sales and marketing processes for maximum efficiency and lead conversion

-What inbound marketing tip can dramatically improve trust and engagement with potential clients

-Maintaining face-to-face interaction is still important in the digital age, especially with the rise of AI

CONNECT WITH THERESA BASSETT

https://www.linkedin.com/in/theresalbassett

CONNECT WITH MANAGE SMARTER AND ITS HOSTS Website: https://salesfuel.com/manage-smarter/

LinkedIn: https://www.linkedin.com/in/audreystrong/ https://www.linkedin.com/in/cleesmith/

X: https://x.com/tallmediamaven

https://x.com/cleesmith

Connect with SalesFuel

⁠https://www.craiggroup.io/⁠

X: https://x.com/SalesFuel

Facebook: https://www.facebook.com/salesfuel/ #sales #relationshipselling #theresabassett #salestips #salesfuel #salescred #cleesmith #audreystrong #salesAI

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Extra Point: Stand Out Traits

Wed, 31 Dec 2025 05:00:00 -0000

I'm Chip Gray and this week, we're talking about the traits that truly make a candidate stand out in the hiring process. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Building Trust as a Leader

Wed, 24 Dec 2025 05:00:00 -0000

This week, we're talking about a topic that's crucial for any leader aiming to empower their team: trust. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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294: MOST POPULAR 2025: Overcoming Imposter Syndrome with Summer Craig

Sun, 21 Dec 2025 07:00:00 -0000

Summer Craig is the President and CEO of the Craig Group , a business growth advisory firm. With over 20 years of experience in digital marketing, she is a seasoned expert in driving revenue growth for multimillion-dollar companies. Summer specializes in leveraging technology, integrating sales and marketing, and aligning organizations for sustainable business growth. Her expertise extends to working with private equity-backed businesses to lead large in-house teams. Beyond her professional achievements, Summer is also an avid mountain climber, having conquered peaks like Mount Kilimanjaro and Mount Rainier, which she uses as metaphors for overcoming challenges in business and life.

"You don't have to have done it. You don't have to know, but you have to be smart enough to figure it out and maybe go find help or admit that you need help and go solve the problem." - #SummerCraig

KEY TAKEAWAYS:

-How can professionals overcome imposter syndrome? Summer suggests focusing on what you are good at and leveraging your unique skills to overcome challenges. She believes that identifying and utilizing your strengths can help mitigate feelings of inadequacy and build confidence.

-What role does vulnerability play in leadership? Summer argues that admitting when you haven't done something before can actually enhance your credibility as a leader. She believes that showing vulnerability and a willingness to learn can foster trust and collaboration within a team.

-How can climbing mountains teach business professionals about overcoming challenges? Summer shares that climbing mountains like Mount Rainier taught her the importance of teamwork and humility. She believes that tackling difficult tasks outside of your comfort zone can provide valuable life lessons and build resilience.

-What is a key strategy for managing imposter syndrome in teams? Summer recommends hiring individuals who have the ability to figure things out and encouraging open communication. She stresses the importance of creating an environment where team members feel comfortable admitting when they need help and are supported in finding solutions.

#leadership #impostersyndrome #workplace #csuite #teamwork #salesfuel #admall #teamtrait

Connect with Summer Craig

⁠https://www.linkedin.com/in/craigsummer/⁠

Connect with Manage Smarter and its hosts!!!!

· Website: ⁠https://salesfuel.com/manage-smarter/⁠

· LinkedIn: ⁠https://www.linkedin.com/in/audreystrong/⁠

· LinkedIn: ⁠https://www.linkedin.com/in/cleesmith/⁠

Audrey ⁠https://x.com/tallmediamaven⁠

Connect with SalesFuel

· Website: ⁠https://salesfuel.com/⁠

· X: ⁠https://x.com/SalesFuel⁠

· Facebook: ⁠https://www.facebook.com/salesfuel/

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Extra Point: Self-Control

Wed, 17 Dec 2025 05:00:00 -0000

I'm Chip Gray and this week, we're talking about a skill that's often overlooked but absolutely crucial for sales managers: self-control. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Team Motivation

Wed, 10 Dec 2025 05:00:00 -0000

This week, we're tackling a topic that every leader has faced at some point: team motivation. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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293: The Buy-In Advantage with Dave Garrison

Sun, 07 Dec 2025 06:00:00 -0000

Dave Garrison, CEO, business strategist, and author of 'The Buy-In Advantage,' dives into how buy-in and employee engagement drive workplace performance. He shares leadership strategies for building trust, increasing motivation, and reducing turnover with proven techniques—plus insights on inspiring purpose in today’s multi-generational workforce. Discover actionable tips and tools to boost productivity and enhance workplace culture.

"People buy in on emotion, justify with logic. So how do you tap into that emotional need? That requires great questions and listening."

KEY TAKEAWAYS

-The definition of employee buy-in and employee engagement and why it's important

-How to tell if your employees are faking engagement and interest in their job and the organization

-Actionable steps you can take to stop all the damage a lack of employee engagement can do to your organization

CONNECT WITH DAVE GARRISON

https://garrisongrowth.com/ https://www.linkedin.com/in/dave-garrison-growth/ Connect with Manage Smarter and its hosts

Website: ⁠https://salesfuel.com/manage-smarter/⁠

LinkedIn: ⁠https://www.linkedin.com/in/audreystrong/⁠

LinkedIn: ⁠https://www.linkedin.com/in/cleesmith/

⁠X: Audrey ⁠https://x.com/tallmediamaven⁠

Connect with SalesFuel

Website: ⁠https://salesfuel.com/

⁠X:  ⁠https://x.com/SalesFuel⁠

Facebook: ⁠https://www.facebook.com/salesfuel/⁠

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Extra Point: Holiday B2B Selling

Wed, 03 Dec 2025 05:00:00 -0000

This week, we're talking about a question every B-to-B seller secretly asks: can you actually increase sales during the holidays?

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Extra Point: Voice of the Sales Rep

Wed, 26 Nov 2025 05:00:00 -0000

This week, we're exploring the unfiltered insights straight from the frontlines of sales — courtesy of over 800 sales professionals who participated in The Voice of the Sales Rep: 2025 Focus Report.

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292: Maximize Employee Potential—Work Smarter, Not Harder with Matt Granados

Sun, 23 Nov 2025 07:00:00 -0000

Matt Granados, founder of LifePulse Incorporated and author of "Motivate the Unmotivated," reveals how to replace hustle culture with sustainable workplace success. He shares actionable strategies for employee engagement, optimal performance, workplace culture, and leveraging AI for productivity—without risking burnout. Gain leadership tips for integrating work-life harmony and building high-performing teams that thrive in today’s changing business environment.

"There’s a difference between high performers and optimal performers, right? So a high performer is where everyone used to try to get to, especially in sales. High output, unsustainable pace compared to others. That’s like saying I beat a bunch of slow people in a race, so therefore I’m fast. Optimal performance flips the script a little bit—same exact high output, but at a sustainable pace compared to one’s own ability. That’s the key."

WEBSITE FOR MANAGE SMARTER LISTENERS: lifepulseinc.com/ms

-What is optimal performance and how do I get it?

-What's the 80/100 performance rule?

-How to set both action-based and time-based goals to get greater productivity

-How to use AI as a force multiplier and to help work/life balance

CONNECT WITH MATT GRANADOS

www.lifepulseinc.com

https://www.linkedin.com/in/matt87granados/ Connect with Manage Smarter and its hosts Website: https://salesfuel.com/manage-smarter/ LinkedIn: https://www.linkedin.com/in/audreystrong/ LinkedIn: https://www.linkedin.com/in/cleesmith/

X: Audrey https://x.com/tallmediamaven

Connect with SalesFuel

https://www.linkedin.com/in/sueheilbronner/https://www.facebook.com/tellsue

X:  https://x.com/SalesFuel· Facebook: https://www.facebook.com/salesfuel/

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Extra Point: The Unspoken Sales Advantage

Wed, 19 Nov 2025 05:00:00 -0000

This week, let's get real about what separates a successful salesperson from just a decent one. It's not just what you say—it's how you say it, and, more importantly, what your body says for you.

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Extra Point: Trust, Communication & Teamwork

Wed, 12 Nov 2025 05:00:00 -0000

This week, we're spotlighting something every business leader faces, but few master: how communication and trust boost your team’s efficiency.

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291 : Never Ask for the Sale with Sue Heilbronner

Sun, 09 Nov 2025 07:00:00 -0000

Sue Heilbronner, author of "Never Ask for the Sale: Supercharge Your Business with the Power of Passionate Ambivalence," reveals top sales strategies to build referrals, trust, and credibility. Learn how her approach increases premium pricing, drives mutual relationships, and enhances your business’s success by focusing on authentic, value-driven sales methods and letting your expertise attract ideal clients.

"The reason that the book is titled Never Ask for the Sale is I want to make the point that selling is a mutual process and if you as a seller are putting yourself in a subservient position to a prospect, you are limiting not only your opportunity to close but you are also demeaning your price point and your long term value to that customer."

KEY TAKEAWAYS:

-Why does Sue Heilbronner advocate for 'never asking for the sale' in modern sales methodology? -What is the 'Passionate Ambivalence' model and how does it enhance sales outcomes? -Effective technique for generating client testimonials and word-of-mouth referrals -What steps should sales teams take to transition from a traditional hard-sell approach?

CONNECT WITH SUE HEILBRONNER

www.heysue.com

neveraskforthesale.com

Connect with Manage Smarter and its hosts

Website: https://salesfuel.com/manage-smarter

LinkedIn: https://www.linkedin.com/in/audreystrong/

X Audrey https://x.com/tallmediamaven

Connect with SalesFuel Website: https://salesfuel.com/

X  https://x.com/SalesFuel

Facebook: https://www.facebook.com/salesfuel/ #sales #selling #salestips #referrals #businessreferrals #salescred #salesfuel #sueheilbronner

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Extra Point: Smarter Sales Hiring

Wed, 05 Nov 2025 05:00:00 -0000

This week we're talking about something that could make or break your next sales hire: using objective sales assessments, instead of going with your gut. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com

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Extra Point: Rebuilding Trust After Layoffs

Wed, 29 Oct 2025 04:00:00 -0000

This week, we're talking about how you can rebuild trust with your salespeople after layoffs.

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290: Workplace Culture Realignment with Salvatore Manzi

Sun, 26 Oct 2025 06:00:00 -0000

Leadership communications coach Salvatore Manzi joins to discuss why, when, and how organizations should approach cultural realignment. Drawing on 20+ years in DEI and international consultancy, Salvatore breaks down his powerful 4D methodology: Diagnose, Define, Deploy, and Deepen. Learn practical steps for overcoming employee resistance, aligning values, and ensuring leadership buy-in to advance workplace culture, employee engagement, and organizational performance. Highlights include detailed strategies for fostering lasting change, involving HR in the process, and the significance of office environment and presence. Salvatore also shares insights from his book, "Clear and Compelling: Communication Strategies for Big Thinkers and Bold Ideas," packed with actionable communication and culture change tips for business leaders.

#organizational culture #cultural realignment #workplaceculture

GET THE BOOK: https://www.amazon.com/dp/B0FQJ6M6B7

KEY TAKEAWAYS:

Managing change: What to say when people are scared
The 4Ds: Diagnose, Define, Deploy, and Deepen as the framework for effective organizational cultural transformation.
The key signs your organization needs a cultural realignment
Managing resistance to cultural realignment
Harnessing your HR department to assist with realignment

"There’s three myths to cultural realignment. The first one is that we can roll this out at a town hall meeting. We just got to tell them... The third is that, oh, this can be done in 90 days. 18 to 36 months to do a cultural realignment is what's required." Connect with Salvatore Manzi

www.salvatoremanzi.com Connect with Manage Smarter

Website: https://salesfuel.com/manage-smarter/· LinkedIn: https://www.linkedin.com/in/audreystrong/ LinkedIn: https://www.linkedin.com/in/cleesmith/

TWITTER/X

https://www.facebook.com/salesfuel/

Connect with SalesFuel

https://salesfuel.com/

 https://x.com/SalesFuel

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Extra Point: Underrated Sales Traits

Wed, 22 Oct 2025 04:00:00 -0000

This week, we're discussing underrated traits to look for in your salespeople.

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Extra Point: From Rep to Coach

Wed, 15 Oct 2025 04:00:00 -0000

This week we're talking about one of the most common growing pains for any ambitious business: figuring out the real difference between a strong sales manager and a top-notch sales representative

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289: AI Law Dangers, HR, Employees, and Legal Steps to Take with Lawyer Seth Kugler

Mon, 13 Oct 2025 15:39:00 -0000

AI is transforming business, but it also brings new legal risks and compliance challenges. In this episode, attorney Seth Kugler of Grellas Shah, a Silicon Valley-based expert in AI law, corporate governance, and tech litigation, explains why every company needs a responsible AI policy.

"Shadow AI is a real risk: Employees often use unauthorized AI tools, risking data breaches and policy violations. Make sure your AI policy is clear and enforced." - Seth Kugler

KEY TAKEAWAYS:

-Creating an ethical AI policy for your company

-What to include in your employee handbook regarding AI policy

-Best legal practices on the daily use of AI in your course of business, to assure data safety and privacy

-Seth's legal advice and steps to take regarding the use of AI in your hiring

Connect with Seth Kugler

https://grellas.com

https://www.linkedin.com/in/seth-kugler-2218747/

Connect with Manage Smarter and its hosts

Website: https://salesfuel.com/manage-smarter/

LinkedIn: https://www.linkedin.com/in/audreystrong/

LinkedIn: https://www.linkedin.com/in/cleesmith/

Connect with SalesFuel

X: https://x.com/SalesFuel Facebook: https://www.facebook.com/salesfuel/

The contents of this podcast are not a substitute for professional legal advice and are solely the opinions of the guest. Consult with your own counsel on any specific legal matters you may have. #AI #AILAW #HR #AIHIRING #HIRINGASSESSMENTS #AIDANGERS #OPENAI #LAWTIPS

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Extra Point: Tips for Inside Sales Success

Wed, 08 Oct 2025 04:00:00 -0000

This week, we're talking about what really moves the needle in inside sales.

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Extra Point: Resilient Sales Teams

Wed, 01 Oct 2025 04:00:00 -0000

This week, we're talking about something every sales leader should have on their radar: resilience.

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288: Copyrights, Trademarks & AI: Legal Essentials for Content Creators with Stephanie Weier

Sun, 28 Sep 2025 05:00:00 -0000

Stephanie Weier, CEO and co-founder of Brandwood Global, dives into copyright, trademark, and intellectual property rights for content creators and marketers. She shares actionable tips to avoid legal risks, explains the impact of AI on content, and introduces her Brandingo app for secure brand engagement. Essential listening for anyone in content creation, digital marketing, or brand management.

"If you are broadcasting in any forum, you know, Facebook streaming, whatever, that then becomes a commercial, so to speak. So when you go from a personal use... to posting it on different social media sites, then you become a commercial use. And so those music pieces that are going to be heard, do they carry forth, you know, so now you're infringing on those copyrights.4It's going to be a burgeoning litigation field, I believe, because [AI is] completely vacuuming up all copyrights, all trademarks. And then it's morphing those into new products, new designs." - Stephanie Weier

KEY TAKEAWAYS

-Learn best practices for music licensing

-Latest definitions of fair use

-How to protect your company from liability and protect your content

-Uses of logos and artwork

-More insights for influencers, content creators on actionable legal insights and SEO tips to protect intellectual property

The contents of this podcast are not a substitute for professional legal advice and are solely the opinions of the guest. Consult with your own counsel on any specific legal matters you may have.

Connect with Stephanie Weier

www.Brandwoodglobal.com

https://www.linkedin.com/in/stephanieweier/https://www.facebook.com/stephanie.weier.14 Connect with Manage Smarter and its hosts!!!!· Website: https://salesfuel.com/manage-smarter/· LinkedIn: https://www.linkedin.com/in/audreystrong/ LinkedIn: https://www.linkedin.com/in/cleesmith/

TWITTER/X

www.woodsrogers.com https://www.linkedin.com/in/leah-stiegler-28aa7a62/

Connect with SalesFuel·

Website: https://salesfuel.com/·

Twitter: https://x.com/SalesFuel· Facebook: https://www.facebook.com/salesfuel/ #internetinfluencer #socialmedia #socialmediainfluencer #tiktokinfluencer #youtubeinfluencer #facebookinfluencer #snapchatinfluencer #legal #AI #fairuse #intellectualproperty #Brandingo #Brandingoapp #BrandwoodGlobal #stephanieweier #copyrights #trademarks #law #video #audio #logo

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Extra Point: Trial Closes

Wed, 24 Sep 2025 04:00:00 -0000

This week, we're talking about a sales technique that’s all about finesse—trial closes.

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Extra Point: Ego in Sales

Wed, 17 Sep 2025 04:00:00 -0000

This week, we're talking about ego in sales—how it can be your secret weapon or your biggest obstacle.

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287: Law, HR, Furries and Other Accommodations with Leah Stiegler

Sun, 14 Sep 2025 06:00:00 -0000

Leah Stiegler, a seasoned labor attorney from Woods Rogers, delves into the complexities of modern workplace dynamics. From handling toxic personalities to navigating the intricacies of non-compete agreements, Leah offers invaluable insights for employers. She discusses the importance of maintaining a psychologically safe environment and the role of documentation in protecting both employees and employers. Leah also touches on the ethical use of AI in workplace management, emphasizing transparency and responsible practices. Tune in to learn how to manage workplace challenges effectively and keep your organization legally compliant. Whether you're dealing with workplace toxicity or exploring AI's role in sales, Leah's expertise is a must-listen for all managers.

"I would say that the best advice I can give on that is for managers to address concerns early on, to hear someone out regardless of whether they think the concern is ridiculous or whether they know that the person is wrong about their perception, whatever it may be." - Leah Stiegler

KEY TAKEAWAYS:

-How can managers handle false allegations without appearing retaliatory?

-The importance of handling workplace HR legal issues promptly

-The latest unusual workplace HR trends and accommodations, including furries, litter boxes and other requests

-Non-Compete agreements

-What to do about workplace romances and the various dynamics and scenarios of those

-AI, technology forensic data, social media posts legal latest

#HR #humanresources #businesslaw #law #lawyer #laborlaw #laborattorney #HRattorney #workplaceaccommodations

CONNNECT WITH LEAH STIEGLER

https://www.linkedin.com/company/woodsrogers/ Connect with Manage Smarter Website: https://salesfuel.com/manage-smarter/· LinkedIn: https://www.linkedin.com/in/audreystrong/ LinkedIn: https://www.linkedin.com/in/cleesmith/

www.joychiever.com https://www.linkedin.com/company/joychiever/https://www.linkedin.com/in/tracylalonde/

Connect with SalesFuel·

Website: https://salesfuel.com/·

X: https://x.com/SalesFuel· Facebook: https://www.facebook.com/salesfuel/

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Extra Point: Civility in the Workplace

Wed, 10 Sep 2025 04:00:00 -0000

This week, we're talking about something that every leader, manager, and team member should care about: civility in the workplace.

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Extra Point: Most Underrated Sales Traits

Wed, 03 Sep 2025 04:00:00 -0000

This week, we're talking about some of the most underrated traits that can take your sales game to the next level.

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286: Team Trust and Credibility with Tracy LaLonde

Sun, 31 Aug 2025 05:00:00 -0000

With over 30 years in training, consulting, and professional development, Tracy LaLonde’s courses, keynotes, and guidance propel professionals and businesses to success. Her current work centers around helping professionals develop trustworthiness as a key part of their personal brand, teaching revenue generators to strengthen client loyalty, and working with businesses to create environments where trust and loyalty drive results. She is the author of “Trust Me: The Insider’s Guide to Being a Go-To Person at Work” which helps individuals become indispensable in their jobs.

"Trust is a physiological phenomenon. When I extend trust to you, it releases oxytocin in your brain, the bonding or connection hormone, and that makes you like me and want to trust me in return." - Tracy LaLonde

KEY TAKEAWAYS

-The Physiological part of trust

-How managers can effectively delegate tasks to build trust

-The Six Elements of Trust

-How to repair broken workplace trust

CONNECT

Connect with Manage Smarter and its hosts!!!!· Website: https://salesfuel.com/manage-smarter/· LinkedIn: https://www.linkedin.com/in/audreystrong/ LinkedIn: https://www.linkedin.com/in/cleesmith/

Connect with SalesFuel

https://prbythebook.com/experts/eric-charran/

Twitter: https://x.com/SalesFuel

#workplace #trust #credibility #workertrust #managertrust #trustworthiness #professionaldevelopment

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Extra Point: Customer Motivators

Wed, 27 Aug 2025 04:00:00 -0000

This week, we're exploring the fascinating world of customer motivators. You know, those elusive factors that drive people to make purchases.

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Extra Point: Customer Retention Techniques

Wed, 20 Aug 2025 04:00:00 -0000

This week, we're talking about something that can transform your business from the inside out—customer retention

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285: Surviving Toxic Bosses with Eric Charran

Sun, 17 Aug 2025 05:00:00 -0000

In this insightful episode, Eric Charran, author of 'Have You Ever Had a Boss That?', delves into the complexities of navigating dysfunctional workplaces. With more than 25 years of experience in digital innovation and AI-driven solutions, Eric shares practical strategies for dealing with difficult bosses and enhancing personal effectiveness. Discover how to manage up, grow your manager, and succeed in challenging environments. "I wrote this book after experiencing and observing unhelpful behaviors in the workplace. Many employees feel these behaviors are directed at them personally, but often it's just a matter of leaders using the wrong tools in their toolbox." - Eric Charran

Charran identifies the nine boss archetypes as:

The Surprised – The Deer-in-Headlights Boss who is caught off guard by issues, even when previously informed.

The Emergency Broadcaster – The Chicken Little Boss who believes every minor issue is a major crisis and panics frequently.

The Complainer – The Woe-is-Me Boss who constantly complains about problems without seeking solutions.

The Amnesiac – The Forgetful Leader who frequently forgets past discussions, decisions, and promises.

The Firefighter – The Crisis Junkie who thrives on managing crises, often creating emergencies to feel important.

The Order Taker – The Yes-Man (or Woman) who always agrees with superiors and avoids making independent decisions.

The Raw Nerve – The Overly Sensitive Boss who reacts emotionally to feedback and criticism, often taking things personally.

The Attack Sub – The Stealthy Saboteur who engages in undermining behaviors and indirect attacks on colleagues.

The LIFO (Last in, First Out) – The Fickle Manager who frequently changes priorities, often abandoning tasks or projects halfway through.

Key Takeaways:

-How do I identify my boss' archetype and how do I deal with it?

-How do I know my worth and leverage it to become more valuable to my boss?

-What is the Q-Tip Principal and how can it help me?

-How can I manage up?

-How can I survive in a dysfunctional workplace?

#careeradvice #workplacetips #dysfunctionalworkplace #badleaders #horriblebosses #AI #workplaceculture #careergrowth #careerproblems #hatemyboss

Connect with Eric Charran

https://www.linkedin.com/in/ericcharran/

Connect with Manage Smarter and its hosts!!!!

· LinkedIn: https://www.linkedin.com/in/audreystrong/

TWITTER/X

Connect with SalesFuel

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

https://app.vistage.com/sites/s/chairs/0038000001eDGIVAA4/aviva-leebow

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Extra Point: Peer Advisory Groups

Wed, 13 Aug 2025 04:00:00 -0000

This week, we're talking about something that could be a game-changer for your leadership journey—peer advisory groups.

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Extra Point: Hiring the Right People

Wed, 06 Aug 2025 04:00:00 -0000

This week, we're tackling a topic that's as crucial as it is challenging: hiring the right people.

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284: The Power of Peer Groups with Aviva Leebow

Sun, 03 Aug 2025 05:00:00 -0000

Aviva Leebow, a Vistage Chair, explores the impact of peer advisory groups on leadership development. She shares insights on how these groups help CEOs and business leaders break barriers, gain diverse perspectives, and make impactful decisions. Aviva emphasizes the importance of addressing blind spots and the unique benefits of peer groups over traditional mentorship. She is based in Atlanta, Georgia, where she leads two groups within the world's largest CEO coaching and peer advisory organization for small and mid-sized businesses. "If you had to choose one between a coach and a peer group environment, I choose a peer group environment all day long. Even as a coach, I say that." - Aviva Leebow

KEY TAKEAWAYS

-Benefits of a peer advisory group

-Shallow networking vs. deep connections

-Different structures, arrangements and leadership levels of peer groups. What should you look for?

-Most common networking mistakes most leaders make

CONNECT WITH AVIVA LEEBOW

https://www.linkedin.com/in/avivaleebow/

Connect with Manage Smarter and its hosts!!!!

· LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/

TWITTER/X

Connect with SalesFuel

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

https://www.dimaghawi.com/

#networking #peers #peertopeer #vistage #salesfuel #managesmarter #peeradvisorygroups #businessnetworking #networkinggroups

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Extra Point: AI & the Future of SEO

Wed, 23 Jul 2025 04:00:00 -0000

This week, we're exploring the fascinating world of digital marketing with a spotlight on AI's impact on SEO strategies.

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283: Failing Upward: Navigating Undeserved Promotions with Dima Ghawi

Sun, 20 Jul 2025 06:00:00 -0000

Dima Ghawi, author of 'Breaking Vases: Shattering Limitations and Daring to Thrive,' discusses the phenomenon of 'failing upward' in the workplace. How to deal with people less qualified "falling up" and getting promoted past you, how to deal with managing people who "fall up" into your department! With her extensive experience in leadership and diversity, equity, and inclusion, Dima offers insights into overcoming unconscious biases and navigating office politics. Learn how to create a resilient career path and foster an inclusive work culture in this engaging episode. "I just think a lot of these individuals get promoted because they know how to play the game. They know how to play politics. They say the right thing. They do the right thing." - Dima Ghawi

Key Takeaways:

-Peter Principle and Pretty Principles

-Unconscious Bias and how that plays into "Falling Up" dynamics -What strategies can individuals use to cope with being passed over for promotions? -Managing those who have fallen up into your department and managing the existing teams around them

Connect with Dima Ghawi

https://www.linkedin.com/in/dimaghawi https://www.breakingvases.com

Connect with Manage Smarter and its hosts!!!!

· LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/

TWITTER/X

Connect with SalesFuel

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

https://www.lauranguyen.co/resources

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Extra Point: Performance Coaching

Wed, 16 Jul 2025 04:00:00 -0000

This week, we're talking about something that's not just a buzzword—it's a game-changer: performance coaching.

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Extra Point: Sales Closing Scripts

Wed, 09 Jul 2025 04:00:00 -0000

This week, we're talking about the art of closing sales with confidence and finesse.

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282: Sabbaticals and Career Breaks with Laura Nguyen

Sun, 06 Jul 2025 05:00:00 -0000

Laura Nguyen is an accomplished marketing executive and entrepreneur with a rich background in data-driven marketing, digital marketing, and communications for Fortune 500 companies. She is the author of 'Career Break Compass: Navigating Your Path to a Balanced Life Through Intentional Time Off,' a book that explores the transformative potential of career breaks. Laura is also a certified executive coach, dedicated to helping mid-career high-achieving leaders transition from burnout to balance through her coaching programs and online community.

" 84% of millennials plan to take a career break, highlighting a shift in work-life balance priorities. But only 17% of organizations globally have a formal sabbatical program, offering a unique opportunity for companies to support employee well-being." - Laura Nguyen

Key Takeaways: -Various types of career breaks and pros and cons

-How career breaks can be leveraged for personal and professional growth

-How to recognize signs of burnout in both you and your employees

-How to handle requests as a leader for a career break

ARE YOU BURNED OUT? TAKE LAURA'S BURNOUT QUIZ

CONNECT WITH LAURA NGUYEN

https://www.lauranguyen.co/https://www.linkedin.com/in/lauran546/ BOOK: "Career Break Compass: Navigating Your Path to a Balanced Life Through Intentional Time Off"
https://www.amazon.com/Career-Break-Compass-Navigating-Intentional/dp/1685557325

CONNECT WITH MANAGE SMARTERE, LEE AND AUDREY

· LinkedIn: https://www.linkedin.com/in/audreystrong/

TWITTER/X

CONNECT WITH SALESFUEL

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

https://www.instagram.com/hardcoreleaders/

#careerbreak #sabbatical #leaveofabsence #careerburnout #worklifebalance #overworked #workburnout #timeoff #personalgrowth #burnedout

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Extra Point: Fix What's Not Selling to Scale Your Business

Wed, 02 Jul 2025 04:00:00 -0000

I'm Chip Gray and this week, we're talking about something that every business leader needs to master: fixing what's not selling to scale your business.

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Extra Point: Women in Leadership

Wed, 25 Jun 2025 04:00:00 -0000

This week, we're exploring some fascinating insights from Mary Ann Pruitt, the CEO and President of Mosaic Media. Mary Ann has a wealth of experience in media strategy, and she’s sharing some golden nuggets on how women leaders are making waves in the business world.

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281: Mastering Sales Leadership with Derek Johnson

Sun, 22 Jun 2025 06:00:00 -0000

Derek Johnson, author of 'The Strategic Sales Leader,' shares his insights on sales leadership, internal politics, and strategic execution. With a background in military and sales, Derek discusses the challenges of managing team dynamics and the importance of a clear vision. Learn practical tips for aligning your sales team and overcoming common obstacles in this insightful episode.

"You can either light a fire underneath someone, or you can ignite a fire within someone. The BHAG, the Big Hairy Audacious Goal, is the vision you set forth. The vision is the why." - Derek Johnson

KEY TAKEAWAYS:

-How to manage internal politics, which is the biggest issue in sales

-Overcoming salespeople who are resistant to change

-How to find your key players within your existing team

-Finding clear vision when there isn't agree on the big team goals and KPIs

CONNECT WITH DEREK JOHNSON

https://www.linkedin.com/in/derek-j-404b7/

CONNECT WITH MANAGE SMARTER AND OUR HOSTS

· LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/

TWITTER/X

CONNECT WITH SALESFUEL

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

https://voltage.digital/corey-video-mtg

#sales #salescred #salescredibility #cleesmith #derekjohnson #salesleadership #salesskills #salestips #officepolitics

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Extra Point: Behavioral Assessments

Wed, 18 Jun 2025 04:00:00 -0000

This week, we're talking about a game-changer in hiring: behavioral assessments. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Leading Instead of Selling

Wed, 11 Jun 2025 04:00:00 -0000

This week, we're talking about an important topic for your sales team: leading instead of selling. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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280: Navigating AI's SEO Changes with Corey Morris

Sun, 08 Jun 2025 05:00:00 -0000

Corey Morris, author of 'Digital Marketing Success Plan,' delves into the evolving world of digital marketing. He discusses the impact of AI on SEO, the rise of zero-click searches, and the importance of quality over quantity in lead generation. Learn how to adapt to changes in Google's first page dynamics and leverage AI for effective digital marketing strategies.

"We have to be working smarter and not harder. So doing things the long way, the manual way, and or the expensive because it hasn't been made efficient by AI ways will be in trouble." - Corey Morris

Key Takeaways: -What is the impact of zero-click searches on SEO?

-How to adapt marketing strategies with new AI in SEO

-Managing lead nurturing to adjust to AI in SEO

-Managing the future of marketing with digital integration

Connect with Corey Morris

https://voltage.digital/

https://www.linkedin.com/in/coreymorris/

https://www.facebook.com/voltagekc Connect with Manage Smarter and its hosts!!!!

· LinkedIn: https://www.linkedin.com/in/audreystrong/

TWITTER/X

Connect with SalesFuel

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

#AI #marketing #artificialintelligence #SEO #searchengines #google #bing #yahoo

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Extra Point: Tips for Rebranding

Wed, 04 Jun 2025 04:00:00 -0000

This week, we're talking about something that can make or break your business: rebranding. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Spotting Your Sales Star

Wed, 28 May 2025 04:00:00 -0000

This week, we're talking about something every business leader needs to know—how to spot the sales star on your team. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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279: Nonprofit Challenges with James Misner

Sun, 25 May 2025 05:00:00 -0000

In this insightful episode, James Misner, founder and CEO of The Kipos Group, delves into the unique challenges faced by nonprofit organizations. With over 16 years of experience, James shares his expertise on leadership, team building, and fundraising strategies. He emphasizes the importance of major donors, transparency, and effective communication to build trust and sustain nonprofit growth. James also discusses his eight-week fundraising accelerator program designed to help nonprofits optimize their strategies.

"Nonprofit folks aren't money driven. They're driven by this deep desire to solve really unsolvable problems in the world, problems that business hasn't figured out how to monetize, and how government just can't solve." - James Misner

Key Takeaways:

-For profit vs. nonprofit differences for managers

-How can nonprofits rebuild trust after a scandal?

-Managing unique personality traits of nonprofit leaders

-How should nonprofits manage donor relationships to improve retention Connect with James Misner

https://thekiposgroup.com/ Connect with Manage Smarter and its hosts!!!!

· LinkedIn: https://www.linkedin.com/in/audreystrong/

TWITTER/X

Connect with SalesFuel

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

#nonprofitmanagement #nonprofits #thekiposgroup #jamesmisner #managesmarter #managers #cleesmith

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Extra Point: Hiring the Right People

Wed, 21 May 2025 04:00:00 -0000

This week, we're tackling a topic that can make or break your business: hiring the right people. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: AI Readiness

Wed, 14 May 2025 04:00:00 -0000

This week, we're talking about something that's reshaping the business landscape: AI readiness. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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278: Influencing Your Boss with Elaina Zuker

Sun, 11 May 2025 05:00:00 -0000

Elaina Zuker, author of 'Seven Secrets of Influence,' shares her expertise on influencing your boss and mastering workplace dynamics. Discover the importance of understanding influence styles and adapting communication to match your boss's preferences. Elaina offers practical tips for enhancing your influence skills, making this episode a must-listen for anyone looking to improve their leadership and workplace relationships.
"If your boss says something like, 'I want to get that out by Friday,' and you take just a few minutes to ask more, you can get very, very clear about what is expected of you." - Elaina Zuker

KEY TAKEAWAYS:

-What is the key to influencing your boss effectively?

-How entrepreneurs become more influential in their trade organizations

-Apply the "like likes like" principle

-What is the role of attentiveness in the Seven Secrets of Influence?

Connect with Elaina Zuker https://ezinfluence.com Connect with Manage Smarter and its hosts!!!!

· LinkedIn: https://www.linkedin.com/in/audreystrong/

TWITTER/X

Connect with SalesFuel

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

www.linkedin.com/in/davidgcarroll

#HR #influence #influencingyourboss #workplaceinfluence #salescred #managesmarter #workplace

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Extra Point: Digital Empathy

Wed, 07 May 2025 04:00:00 -0000

This week we're talking about how to express empathy through digital platforms. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Welcoming New Hires

Wed, 30 Apr 2025 04:00:00 -0000

This week, we're talking about something that might just change the way you think about welcoming new hires. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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277: Supply Chain Management with David Carroll

Sun, 27 Apr 2025 05:00:00 -0000

In this episode, we dive deep into the intricacies of supply chain management with David Carroll, author of 'The Only All-in-One Way to Fix Your Supply Chain.' David shares his insights on transforming supply chains from being siloed and chaotic to fully integrated systems. He emphasizes the importance of leadership in utilizing ERP systems like SAP to streamline operations. Discover how AI and master data play crucial roles in modernizing supply chains and why leadership is key to successful digital transformation. Whether you're dealing with supply chain disruptions or looking to improve efficiency, David's expertise offers valuable guidance. Tune in to learn how to make your supply chain an unstoppable force in today's competitive market.

"At least on average, 70 to 75% of all digital transformations fail. And one of the biggest reasons is leadership. If you haven't got the strength and leadership to say, we're not going to do that, we are going to now, literally get rid of all of our spreadsheets so that I as the CEO or, you know, a senior vice president of supply chain or whatever the C that, you know, the C suite, we need to be able to use one system of record to improve things." - David Carroll

Key Takeaways

-What is the primary issue with supply chains and how can it affect managers and leaders?

-What role does AI play in supply chain management?

-What industries are still facing supply chain issues?

-How can you improve your supply chain? What's the importance of leadership in driving this transformation and ensuring that all departments are aligned?

Connect with David Carroll

www.davidgcarroll.com

Connect with Manage Smarter Hosts

· LinkedIn: https://www.linkedin.com/in/audreystrong/

TWITTER/X

Connect with SalesFuel

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

https://www.linkedin.com/in/tonyulwick/

#supplychain #logistics #managesmarter #teamtrait #davidcaroll #business #supplychaindisruption #businessproblems #inventory

#fulfillment

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Extra Point: Personality Tests for Hiring

Wed, 23 Apr 2025 04:00:00 -0000

This week, we're talking about a tool that can revolutionize your hiring process: personality tests. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Using HR Data Analytics to Improve Retention

Wed, 16 Apr 2025 04:00:00 -0000

This week, we're talking about how data analytics in HR can be a game-changer for improving employee retention. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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276: Outcome Driven Innovation with Tony Ulwick

Sun, 13 Apr 2025 05:00:00 -0000

Unlocking Innovation with Tony Ulwick

Tony Ulwick, author of 'What Customers Want,' discusses the Outcome-Driven Innovation process and the Jobs-to-be-Done theory. He explains why 90% of new products fail and how his approach achieves an 86% success rate by focusing on unmet customer needs. Discover how AI intersects with innovation and the role of management in fostering a data-driven culture.

"People don't want the quarter-inch drill, they want the quarter-inch hole. The shift in mindset is like, we are not solution creators, we are problem solvers." - Tony Ulwick

Key Takeaways:

-What is Outcome-Driven Innovation (ODI) and why is it important?

-How does the 'Jobs-to-be-Done' framework enhance product development?

-Why do 90% of new products fail according to Tony?

-What role does management play in successful innovation?

-How can AI be integrated into the innovation you're creating as a manager?

#managers #managesmarter #innovation #ai #artificial intelligence #productdevelopment #outcomes #businesssuccess

Connect with Tony Ulwick

https://strategyn.com/

Connect with Manage Smarter and its hosts

· LinkedIn: https://www.linkedin.com/in/audreystrong/

TWITTER/X

Connect with SalesFuel

· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

www.leadershipmasteryalliance.com

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Extra Point: Developing Great Teams

Wed, 09 Apr 2025 04:00:00 -0000

This week, we're talking about something that can make or break your business: developing a great team. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Pre-employment Assessments

Wed, 02 Apr 2025 04:00:00 -0000

This week, we're talking about a game-changer in the hiring process: pre-employment tests and assessments. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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275: Empowering Introverts with Sharissa Sebastian Deppen

Sun, 30 Mar 2025 06:00:00 -0000

Sharissa Sebastian Deppen is the CEO of Leadership Mastery Alliance; a company specializing in supporting introverted servant leaders who are women in corporate leadership. She's a leadership and executive coach with an MBA, MSc in Technology Leadership and her PCC Certification from the International Coaching Federation (ICF), as well as a Myers Briggs Certified Practitioner. She has 15+ years of corporate leadership experience in addition to coaching several Fortune 100 leaders and executives.

"Introverts make up over 40% of leaders in the corporate space, challenging the stereotype that leadership is dominated by extroverts. Introverts tend to be very good with one-on-one relationships. So they're very good listeners. They're gonna lean in and listen and pay attention. They take in a lot from the environment and then they internally process." - Sharissa Sebastian Deppen

Key Takeaways:

-Unique strengths of introverts in leadership role

-How can introverts manage their energy in a demanding work environment

-How introvert leaders can make sure they aren't passed over for promotions and how to self-advocate

-Can introverts be successful in sales roles?

-Tips for how introverts should cope with increased stress as they climb the professional ladder as leaders

Connect With Sharissa Sebastian Deppen

https://www.instagram.com/introvertedservantleader/

https://www.linkedin.com/in/sharissasebastian/

https://www.youtube.com/channel/UCXx6J3Igqq_Odvl_I2fjzPg

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/faisalhoque.hoque/

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Extra Point: Engagement and Retention

Wed, 26 Mar 2025 04:00:00 -0000

This week, we're tackling a challenge that many of us face: employee engagement and retention. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Teamwork in B2B Sales

Wed, 19 Mar 2025 04:00:00 -0000

This week, we're talking about the power of teamwork in B-to-B sales. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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274: AI vs. Managers with Faisal Hoque

Sun, 16 Mar 2025 06:00:00 -0000

Faisal Hoque is a globally recognized management thinker and technologist, celebrated as an

award-winning entrepreneur and innovator. With nearly 30 years of cross-industry success, he is the founder of Shadoka, Next Chapter, and other companies. Hoque is a three-time winner of the Deloitte Technology Fast 50 and Fast 500 Awards and a three-time Wall Street Journal bestselling author. He is the author of the book, 'Transcend: Unlocking Humanity in the Age of AI.'

Faisal Hoque explores the ethical, legal, and economic impacts of AI on management and employment. He discusses preserving humanity and empathy in an AI-driven world and introduces frameworks to navigate AI responsibly.

“The care element of it is that governance piece of it, right? Meaning, how do you care about the humanity so that you can apply the right governance, right law, and light empathy so that you cannot, you know, you don't destroy yourself, your community, and society as a whole.” – Faisal Hoque

Key Takeaways

-What is going to be AI's impact on jobs and managers?

-How should managers protect intellectual property in the age of AI?

-What frameworks should managers use for navigating AI's challenges?

-Can AI have any positive effects of managers involved in sales and marketing

-How transparent should leaders and managers be with employee about AI usage by executives?

Connect with Faisal Hoque

https://faisalhoque.com/

https://www.linkedin.com/in/faisalhoque/

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· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://workmeaningful.com/

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Extra Point: The Credibility of AI

Wed, 12 Mar 2025 04:00:00 -0000

This week, we're tackling a topic that's buzzing in every boardroom and coffee shop: the credibility of AI. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Team Commitment

Wed, 05 Mar 2025 05:00:00 -0000

This week, we're tackling a topic that every leader has faced at some point: team commitment. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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273: Respectful Disagreement with Justin Jones-Fosu

Sun, 02 Mar 2025 07:00:00 -0000

In this insightful episode, Justin Jones-Fosu, author of "I Respectfully Disagree: How to

Have Difficult Conversations in a Divided World," shares his expertise on

navigating challenging conversations.

Justin Jones-Fosu is the founder and CEO of Work Meaningful, a company dedicated to helping organizations create cultures of belonging and inclusion. He is a prolific speaker, delivering 50 to 60 talks a year, and is known for his engaging and insightful presentations. Justin is also an accomplished author, with his book 'I Respectfully Disagree: How to Have Difficult Conversations in a Divided World' offering a guide for navigating tough conversations at work and beyond.

“We can vehemently disagree with someone's ideology and yet still passionately pursue their humanity.” – Justin Jones-Fosu

Key Takeaways

-What is the first step in having difficult conversations?

-How can leaders encourage open disagreement in the workplace?

-What is the 'Power of 3' in conversations?

-How should you handle a conversation that turns disrespectful? -

-What is a common mistake leaders make in disagreements?

#workplace #humanresources #hr #difficultemployees #workplaceculture #managers #SalesCred #AdMall #TeamTrait #managesmarter #salesfuel #cleesmith

Connect with Justin Jones-Fosu

https://www.linkedin.com/in/iworkmeaningful/

https://www.amazon.com/Respectfully-Disagree-Difficult-Conversations-Divided/dp/152300651X

Connectwith Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://thesaleshunter.com/

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Extra Point: Team Motivation

Wed, 26 Feb 2025 05:00:00 -0000

This week, we're tackling a topic that every leader has faced at some point: team motivation. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Employees Leave Managers - Not Companies

Wed, 19 Feb 2025 05:00:00 -0000

this week, we're tackling a topic that hits home for many of us: why people leave managers, not companies. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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272: Integrity in Sales - The Mindset with Mark Hunter

Sun, 16 Feb 2025 07:00:00 -0000

Mark Hunter is a renowned expert in the field of sales, known for his extensive experience and insightful perspectives on sales strategies and mindset. With over 15 years in sales and marketing divisions of three Fortune 200 companies, Mark has led significant projects, including the creation of a new 200-member sales force. He is the author of several influential books, including 'High-Profit Prospecting,' 'High-Profit Selling,' and 'A Mind for Sales.' Mark's approach to sales is not just as a profession but as a lifestyle, emphasizing the importance of mindset and integrity in prospecting. His expertise has made him a sought-after consultant and speaker across five continents and 29 countries, earning him the Certified Speaking Professional designation and an induction into the Sales Hall of Fame.

“Your mindset is, I think it's more important than the process. Sales is what we do

for someone , that's where we're now focused on the outcome. In the absence of

trust, price is everything.” – Mark Hunter

Key Takeaways

-What are the two most important ingredients for success in sales?

-How important is mindset compared to process in sales

-What does 'prospecting with integrity' mean?

-How can sales managers identify candidates with the right mindset before hiring?

-What is the role of trust in sales?

#employeeengagement #HR #sales #salesmindset #salestips #salesprospecting #salescred

#salescredibility #SalesFuel #AdMall #TeamTrait #salesintegrity #valueselling

#salesstrategy #salesmetrics #saleshiring

Connect with Mark Hunter

https://www.linkedin.com/in/markhunter/

https://www.facebook.com/MarkJamesHunter

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· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://de.linkedin.com/in/andersindset

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Extra Point: Stand Out Traits

Wed, 12 Feb 2025 05:00:00 -0000

I'm Chip Gray and this week, we're talking about the traits that truly make a candidate stand out in the hiring process. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Self-Control

Wed, 05 Feb 2025 05:00:00 -0000

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271: Viking Code Leadership with Anders Indset

Sun, 02 Feb 2025 07:00:00 -0000

In this episode, we delve into the fascinating insights of Anders Indset, a renowned business philosopher and author of 'The Viking Code: The Art and Science of Norwegian Success.' Anders shares his unique perspective on the intersection of business and philosophy, emphasizing the importance of micro ambitions and self-trust in leadership. Discover how the principles of the Viking Code can transform your approach to management and leadership, fostering a culture of trust and innovation. Join us as we explore the art of balancing individualism with collectivism, and learn how to navigate the complexities of modern business with a philosophical edge.

"Vulnerability is the birthplace of innovation and creation. It's a birthplace of building healthy relationships. In a world of reaction, we need to figure out that we can create a space of reflection and think what is a plausible future." - Anders Indset

Key takeaways include:

1- What is the essence of The Viking Code according to Anders Indset? Anders explains that The Viking Code is more than just a set of seven steps; it is a life philosophy centered around the vitality of life. It emphasizes living an active life and applying its principles to leadership, business, and personal growth.

2 -How does Anders Indset view the role of trust in business? Anders discusses the importance of trust and self-trust in leadership, emphasizing that vulnerability and authenticity are key to building strong relationships and fostering innovation.

3-What is Anders Indset's perspective on risk-taking and the future of technology? Anders argues that business leaders need to embrace risk-taking by understanding the potential of emerging technologies and anticipating future trends. He believes that technological progress will continue to accelerate, and leaders should focus on creating rather than just reacting to changes.

4-What advice does Anders Indset give to salespeople for building credibility and trust? Anders advises salespeople to practice self-trust and connect with people using the principles of ethos, pathos, and logos. He emphasizes the importance of having small measurable goals, being micro-ambitious, and maintaining a playful and lively approach to engage prospects effectively.

#leadership #philosophy #AI #VikingCode #AndersIndset #sales #technology #salespeople #SalesFuel #TeamTrait #AdMall

Connect with Anders Indset

https://andersindset.com

Connect with Manage Smarter Co-Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.craiggroup.io/

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Extra Point: Improving Your Leadership Development

Wed, 29 Jan 2025 05:00:00 -0000

This week, we're talking about something that's crucial for any organization aiming for success: leadership development. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Better Hiring Strategies

Wed, 22 Jan 2025 05:00:00 -0000

This week, we're talking about something every business leader needs to get right: hiring. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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270: Overcoming Imposter Syndrome with Summer Craig

Sun, 19 Jan 2025 07:00:00 -0000

"You don't have to have done it. You don't have to know, but you have to be smart enough to figure it out and maybe go find help or admit that you need help and go solve the problem." - #SummerCraig

KEY TAKEAWAYS:

#leadership #impostersyndrome #workplace #csuite #teamwork #salesfuel #admall #teamtrait

Connect with Summer Craig

https://www.linkedin.com/in/craigsummer/

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· LinkedIn: https://www.linkedin.com/in/audreystrong/

TWITTER/X

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· Website: https://salesfuel.com/

· Twitter: https://x.com/SalesFuel

https://www.freshbizsolutions.com/

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Extra Point: Building Trust as a Leader

Wed, 15 Jan 2025 05:00:00 -0000

This week, we're talking about a topic that's crucial for any leader aiming to empower their team: trust. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Being a Credible Sales Manager

Wed, 08 Jan 2025 05:00:00 -0000

This week, we're talking about what it takes to be a credible sales manager that your team can truly trust. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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269: Navigating Crisis or Unexpected Change with Kon Apostolopoulos

Tue, 07 Jan 2025 20:24:00 -0000

Kon Apostolopoulos or Coach Kon is the Founder & CEO of Fresh Biz Solutions.

This Human Capital Management consulting group provides performance improvement

and training solutions to help organizations develop their people, improve business results, and benefit from a comprehensive talent management strategy. He is also the author of the best-selling book, “The Engagement Blueprint: Building a Culture of Commitment and Performance.” His first book, “7 Keys to Navigating a Crisis: A Practical Guide for Emotionally Dealing with Pandemics & Other Disasters”, helped establish him as a Thinkers 360 Global Top-50 Thought Leader. When not working with business leaders, “Coach Kon” gives back to his community by developing young soccer players in local, state, and Olympic Development Programs.

“How do we deal with unexpected change? And crisis can take many forms, as you know,

there are personal crises, there are professional crises. There are, there's

never a shortage of them. And what seems like a day-to-day kind of occurrence

to some people seems it's a much bigger deal for others. And so we have to

learn how to apply those skills. That Winston Churchill quote that you

mentioned truly illustrates the power of resilience. And resilience is getting

to that other side and knowing that you can do that.” – Kon Apostolopoulos

Key Takeaways include:

What are the most common crises businesses face?

Kon mentions that businesses often reach out when things have gone south, particularly in the people space. He highlights crises such as poor communication, lack of cultural alignment, and inadequate succession planning as common issues that leaders face.

How can leaders navigate a crisis effectively?

Kon emphasizes the importance of having a roadmap for crisis management, which includes self-care, mindfulness, and flexibility. He uses the analogy of a palm tree to illustrate the need for adaptability and resilience during challenging times.

What role does communication play in managing crises?

Kon stresses that effective communication is crucial, especially in larger organizations. He suggests that leaders should engage employees by explaining the 'why' behind decisions and fostering open channels of communication to build trust and understanding.

How should leaders address the fear of AI among employees?

Kon advises that leaders should focus on building trust and emphasizing the unique human traits that machines cannot replicate, such as ethics, intuition, and creativity. He suggests that familiarizing employees with AI and involving them in discussions can help alleviate fears.

What is the leadership paradox in modern management?

Kon introduces the concept of the leadership paradox, where leaders need to balance empathy with setting boundaries and managing outcomes instead of outputs. He highlights the importance of using technology to enhance human interactions and focusing on results rather than effort.

#employeeengagement #HR #workplaceculture #unhappyworkers #productivity #workplace #humanresource #recruiting #hiring #retention #jobhoppers #businesscrisis #crisis #hrcrisis #failingbusiness

Connect with Coach Kon

https://x.com/Kon_Ap

https://www.linkedin.com/in/coachkon/

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· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://curiouslionlearning.com/

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Best of Extra Point 2024: Building Team Cohesion Through Joy

Wed, 01 Jan 2025 05:00:00 -0000

This week, we're discussing how managers can build team cohesion through joy. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Best of Extra Point 2024: Semester Based Scheduling

Wed, 25 Dec 2024 05:00:00 -0000

This week, we're diving into a fresh approach to setting sales goals that could change the way you think about time management. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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268: AI in Talent Development/Training with Andrew Barry-BEST OF

Sun, 22 Dec 2024 07:00:00 -0000

Andrew Barry is a seasoned expert in learning and development, with a rich background that includes executive roles at global organizations such as KPMG. He is the founder and CEO of Curious Lion, a company dedicated to high-performance leadership and learning. Andrew and his team have successfully developed thousands of leaders at prominent clients like Workday, Pinterest, IMG, and USAA. His innovative approach to corporate training is heavily influenced by his experience as a mentor in the 'Write of Passage' writing course, which he describes as the best cohort-based training program he has ever been a part of.

In this episode, Barry delves into transformative learning and leadership. He discusses the role of curiosity, adaptive intelligence, and AI in training programs. Barry also offers practical tips for managers to foster continuous learning and align personal growth with business objectives. Discover how to create high-performance teams and navigate today's corporate complexities.

Key Takeaways:

-Learning as Transformation: Learning isn't just about transferring information; it's about transforming the learner. Managers need to focus on lifelong learning philosophies, especially in the age of AI, to ensure continuous growth and development.

-Curiosity-Driven Development: Managers should identify what their team members are curious about and align these interests with business objectives.

-Effective Use of After Action Reviews: Conducting thorough after-action reviews by unpacking stories from all team members can lead to better learning outcomes.

-Role of Emotional Presence in Leadership: Instead of focusing on executive presence, leaders should aim for emotional presence. Being authentic, vulnerable, and having a strong point of view can make leaders more effective and increases credibility.

"Learning isn't the transfer of information, it is the transformation of the learner. Information used to be power. Knowledge is still power. But really, I think it's forced us to think a lot about what is the difference between information and knowledge." - Andrew Barry

#learning #professionaldevelopment #training #AI #artificialintelligence #knowledge #knowledgetransfer #credibility #leaders #managers #CEO #talentdevelopment

Connect with Andrew Barry

https://www.linkedin.com/in/realandrewbarry

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/dimaghawi/

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Best of Extra Point 2024: Running Better Meetings

Wed, 18 Dec 2024 05:00:00 -0000

This week, we're discussing a topic that causes issues for a lot of managers: running better meetings. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Best of Extra Point 2024: Mastering Employee Retention

Wed, 11 Dec 2024 05:00:00 -0000

This week, we're tackling a topic that every manager needs to master: employee retention. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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267: Triumph Over The Unexpected with Dima Ghawi

Sun, 08 Dec 2024 07:00:00 -0000

Our guest today is an expert in many things but "what to do when things don't go according to plan" in her personal and professional lives is what has driven her to amazing heights including climbing to the top of Mount Fuji!! .

International Keynote Speaker, Mountain Climber and Best-Selling Author Dima Ghawi has 20+ years experience as a global leader working for Fortune 100 companies like IBM, Merrill Lynch and Intuit and another decade advising organizations and leaders to create courageous and inclusive work cultures. Her book is entitled 'Breaking Vases: Shattering Limitations and Daring to Thrive.' But it's the strength and resiliency she's shown in breaking free from years of cultural norms as a young girl growing up in Jordan that really show who she is, and the inspiration she offers. Dima's story began with an arranged marriage at the age of 19 in Jordan, which led to a challenging period of her life marked by deep depression and isolation.

However, she found the courage to break free and pursue an MBA in San Diego, leading her to join IBM's leadership development program.

KEY TAKEAWAYS:

Leadership Lessons from Mount Fuji: The podcast highlights a story about a team-building exercise on Mount Fuji, emphasizing that true leaders support their team rather than

racing to the top alone.

Overcoming Cultural Barriers: Dima Ghawi shares her experience as a Middle Eastern woman navigating cultural differences in the U.S.

Dealing with Workplace Jerks: The podcast discusses strategies for handling difficult

colleagues.

Breaking Free from Limitations: Dima Ghawi's journey from an arranged marriage to becoming a successful leader illustrates the power of self-reflection and education in

overcoming personal and professional limitations.

The Misfit Advantage: Embracing one's differences can be a powerful tool in the workplace.

"A leader is a person who helps the team get to the top step by step. Sometimes we're pushing the team forward. Sometimes we're walking to their side, but not the one who leaves

the team behind just to get to the top first." - Dima Ghawi

#leadership #culturaldifferences #workplaceculture #careers #HR #Jordan #professionaldevelopment

CONNECT WITH DIMA GHAWI

https://www.facebook.com/people/Dima-Ghawi-%D8%AF%D9%8A%D9%85%D8%A7-%D8%BA%D8%A7%D9%88%D9%8A/100050491089661/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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Extra Point: Leadership Development

Wed, 27 Nov 2024 05:00:00 -0000

This week, we're talking about something that can make or break your organization: leadership development. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Stronger Personal Branding

Wed, 20 Nov 2024 05:00:00 -0000

This week, we're talking about something that can really set you apart in the business world: personal branding. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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266: The Mob and High-Stakes Decision-Making with Tom Beener

Sun, 17 Nov 2024 07:00:00 -0000

Tom Beener is a securities attorney turned author, known for his book 'It's Better to March in Circles Than Not March at All.' Growing up with a father who was both a policeman and

involved in the New York mob, Tom Beener was exposed to a world of gambling and

organized crime from a young age. Despite these influences, he pursued a career in law, becoming a securities attorney. His experiences have given him a deep understanding of the balance between moral integrity and ambition in business. Through his storytelling, Tom offers actionable insights into high-stakes decision-making and leadership under pressure, making his contributions to discussions on ethics in business both compelling and invaluable.

GET THE BOOK: https://www.amazon.com/Better-March-Circles-Than-Not-ebook/dp/B0DDLHN2L2

KEY TAKEAWAYS:

Ethics in Business: The importance of maintaining a strong moral compass in business,highlighting how ethical decision-making can impact credibility and trust.

Leadership Under Pressure: The discussion explores how leadership in high-stakes situations parallels everyday management, emphasizing the need for decisive and clear communication. Leaders are advised to make decisions without over-explaining, as this can lead to

unnecessary debate and controversy.

Decision-Making Strategy: Tom introduces the concept of 'never complain, never explain' as a strategy for effective decision-making. This approach encourages leaders to focus on facts and outcomes rather than getting bogged down in justifications, which can lead to exposure and vulnerability.

Credibility as Currency: Credibility is likened to currency, highlighting that it takes time to build

but can be quickly lost through poor decisions. Maintaining credibility requires consistent ethical behavior and decision-making that aligns with organizational values.

Avoiding Rule Bending: Tom warns against bending rules, as it can undermine a leader's credibility and trustworthiness. Leaders are encouraged to adhere to established codes of conduct to maintain integrity and foster a trustworthy organizational culture.

"You don't dwell. The more you try to explain your actions, the more you open the door for debate." - Tom Beener

#leadership #mafia #morals #conscience #businessethics #ethics #management #toughdecisions #HR #businessdecisions #business #sales #mob #highpressurejobs

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/jdmarvin/

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Extra Point: Hiring the Right People

Wed, 13 Nov 2024 05:00:00 -0000

This week, we're tackling a topic that can make or break your business: hiring the right people. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Making Sales Technology Your Secret Weapon

Wed, 06 Nov 2024 05:00:00 -0000

This week, we're getting into how salespeople can make sales technology your secret weapon. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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265: Developing Your Success Mindset with John Marvin

Sun, 03 Nov 2024 06:00:00 -0000

Growing up in Western Kansas, John Marvin initially pursued a career in marketing and advertising and shares his journey from being fired to adopting a new mindset, then transitioning to pharmaceutical sales at the suggestion of his father, a family physician. This path eventually led him to Texas State Optical, where he became President in 2001. Under his leadership, the organization transitioned from a traditional franchise to a member-owned cooperative, focusing on younger optometrists and leveraging technology such as AI to enhance patient care. John's innovative approach and dedication to mindset have helped Texas State Optical navigate industry challenges, including the impact of private equity and the shortage of optometrists, positioning the company for continued growth and success.

KEY TAKEAWAYS:

Mindset is Key: John Marvin emphasizes the transformative power of mindset in achieving success. He believes that having a positive outlook and a growth mindset can significantly influence one's career trajectory and personal development.

Adapt or Die: The evolution of Texas State Optical is a classic example of adapting to market changes. By transitioning from a franchise to a brand license company and focusing on younger optometrists, TSO has managed to stay relevant in a competitive industry.

AI in Healthcare: Artificial intelligence is revolutionizing healthcare, including optometry. AI enhances diagnostic capabilities and customer service, offering opportunities for improved patient care and operational efficiency.

Customer Experience Matters: In healthcare, the patient experience extends beyond clinical care. John Marvin highlights the importance of service quality, suggesting that practitioners should focus on the overall experience to build credibility and attract patients.

Sales Credibility: Effective sales strategies require understanding customer needs before offering solutions. John Marvin advises salespeople to engage in active listening and inquiry to build credibility and better align their offerings with client needs.

"Mindset rules everything. Like everything is secondary to mindset and the inner game you play to achieve success. Business doesn't stay static. So you gotta be able to adapt or die." - John Marvin

Connect with John Marvin

www.tso.com

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/grace-gavin/

#mindset #business #leadership #AI #optical #opticians #career #careertips #careerclimb

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Extra Point: Keeping 4th Quarter Sales Strong by Avoiding Distractions

Wed, 30 Oct 2024 04:00:00 -0000

This week, we're talking about keeping those 4th quarter sales strong by avoiding distractions. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Setting the Anchor

Wed, 23 Oct 2024 04:00:00 -0000

This week, we're talking about setting the anchor to build sales confidence. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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264: Honest Workplace Conversations with Grace Gavin

Sun, 20 Oct 2024 06:00:00 -0000

In this episode, we dive into the transformative power of transparency and honesty in leadership with Grace Gavin, co-founder of Know Honesty. Grace shares her insights on how open communication can reduce anxiety, ease aggression, and limit indecision in the workplace.

Drawing from her diverse background and personal experiences, including her father's battle with cancer, Grace emphasizes the importance of being truly and freely yourself. Discover practical exercises like 'The Agreement' and 'Fake You' to enhance your communication skills.

Whether you're a leader or team member, learn how to build a better culture of trust and openness.

KEY TAKEAWAYS:

-The Importance of Transparency in Leadership: Transparency is crucial in leadership as it helps reduce anxiety, ease aggression, and limit indecision. Leaders must find the right balance between sharing enough information and not oversharing to maintain effective communication within their teams.

-Building Trust Through Open and Honest Communication: Trust is essential for effective communication, and it starts with leadership. Leaders should be trained to be open and honest, creating a culture where employees feel safe to express their thoughts and ideas without fear of negative consequences.

-Practical Exercises for Enhancing Communication Skills: Simple exercises like 'The Agreement' and identifying 'Fake You' can help individuals improve their communication skills. These exercises encourage people to be honest and open, fostering better relationships and more effective teamwork.

-The Impact of AI on Communication: While AI can aid in generating ideas and writing, it may lead to communication that lacks authenticity and human connection. It's important to use AI as a tool for brainstorming while ensuring that genuine human interaction remains at the forefront of communication strategies.

"Honesty at the root of it, as we define it, is being truly and freely yourself speaking into what you want and how you feel. If we are not doing it, speaking honestly, being open to others, I don't think it's the best use of our time or this life that we have." - Grace Gavin

FREE ASSESSMENT HERE: https://knowhonesty.com/ASSESSMENT/

Connect with Grace Gavin

knowhonesty.com

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://curiouslionlearning.com/

#honesty #workplaceculture #employees #humanresources #leadership #workplacedrama #workdrama #communication #AI #artificialintelligence

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Extra Point: Managing Layoffs

Wed, 16 Oct 2024 04:00:00 -0000

This week, we're discussing a topic that's tough but crucial: managing layoffs without ruining your reputation. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Building Team Cohesion Through Joy

Wed, 09 Oct 2024 04:00:00 -0000

This week, we're discussing how managers can build team cohesion through joy. Gain valuable insights on leadership and team dynamics with host Chip Gray.

Learn more about your ad choices. Visit megaphone.fm/adchoices

263: AI in Talent Development/Training with Andrew Barry

Sun, 06 Oct 2024 06:00:00 -0000

Key Takeaways:

-Curiosity-Driven Development: Managers should identify what their team members are curious about and align these interests with business objectives.

-Effective Use of After Action Reviews: Conducting thorough after-action reviews by unpacking stories from all team members can lead to better learning outcomes.

#learning #professionaldevelopment #training #AI #artificialintelligence #knowledge #knowledgetransfer #credibility #leaders #managers #CEO #talentdevelopment

Connect with Andrew Barry

https://www.linkedin.com/in/realandrewbarry

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/openlyllc

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Extra Point: Mastering Employee Retention

Wed, 02 Oct 2024 04:00:00 -0000

This week, we're tackling a topic that every manager needs to master: employee retention. Gain valuable insights on leadership and team dynamics with host Chip Gray.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Extra Point: Semester Based Scheduling

Wed, 25 Sep 2024 04:00:00 -0000

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262: Navigating Remote Work Challenges with Marjorie Hook

Mon, 23 Sep 2024 16:00:00 -0000

Marjorie Hook is the Vice President of People and Culture for Openly, where she focuses on the employee life cycle and sustaining a world-class remote culture. With over 15

years of experience leading people functions for both large tech companies and

high-growth tech startups, Marjorie brings a wealth of knowledge in managing

remote teams and fostering a cohesive work environment. She joined Openly in

2022 and has been instrumental in implementing innovative strategies to enhance

employee engagement and productivity in a fully remote setting.

Key Takeaways include:

-Building a Remote Culture: Creating a cohesive remote culture requires intentional efforts to

foster connection, trust, and clear communication. Utilize collaboration tools

and establish clear goals and expectations to ensure everyone is aligned and

engaged.

-Handling Difficult Conversations: Managers need to be observant and sensitive when having

difficult conversations over Zoom. It's crucial to create a space that allows

for processing and follow-up, replicating the in-person experience as much as

possible.

-Effective Use of Slack: Establish standards for using Slack to avoid miscommunication and ensure it’s used appropriately for quick information sharing rather than major

decision-making. Managers should step in when conversations become unproductive

or heated.

-Managing Time Zones: For teams spread across different time zones, establish core working hours that overlap and use the end caps of the day for individual work. This ensures

effective communication and collaboration despite geographical differences.

-Addressing Employee Burnout: Remote work can lead to higher levels of burnout and loneliness. Managers should look for signs of stress and provide support and resources to

help employees maintain their mental health and well-being.

“Remote workplace, everything has to be a little bit more explicit, I think. Having written records of what individuals are doing and what teams are doing, really important as well, using

collaboration tools so that you can have both asynchronous and synchronous work

happening at the same time.” – Marjorie Hook

#RemoteWork #Leadership #RemoteTeams #Communication #TeamBuilding #MentalHealth

#RemoteManagement

Connect with Marjorie Hook

openly.com/

https://www.linkedin.com/in/marjoriehook/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

www.shapironegotiations.com

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Extra Point: Using AI for Efficiency and Productivity

Wed, 18 Sep 2024 04:00:00 -0000

This week, we're discussing a topic that's on everyone's mind: how to use AI for efficiency and productivity in the workplace. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: The Quiet Quitting Trend

Wed, 11 Sep 2024 04:00:00 -0000

This week, we're diving into another crucial topic for leaders: Dealing with "Quiet Quitting" in the workplace. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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261: Secrets for Successful Negotiating from Andres Lares

Sun, 08 Sep 2024 06:00:00 -0000

In this episode, we dive deep into the world of negotiation with Andres Lares, managing partner at Shapiro Negotiations Institute and co-author of 'Persuade: The 4-Step Process to Influence People and Decisions.' Andres shares invaluable insights on how to negotiate effectively, whether you're discussing salary, closing a business deal, or navigating complex negotiations in the sports industry. Learn about the importance of credibility, engaging emotion, and facilitating action to achieve successful outcomes.

Key Takeaways include:

-The Importance of Not Making the First Offer: In salary negotiations, it's generally advised not to make the first offer. Instead, lean on the employer's expertise and ask them to provide a range or number first.

-Multi-Faceted Negotiation Strategy: Don't focus on just one aspect like salary; consider other negotiables such as title, bonus, PTO, health insurance, and 401k matching. This allows for better optimization and trade-offs.

-Four-Step Process to Influence: The four steps are credibility, engaging emotion, logic, and facilitating action. This methodology helps in making a compelling case and ensuring the desired action takes place.

-The Power of Nice: Being nice doesn't mean being weak. You can still be aggressive and confident while maintaining empathy and building lasting relationships through deep discovery and asking great questions.

-Handling Common Objections: When faced with objections like 'not in the budget,' ask probing questions to understand the real issue and find alternative solutions. This helps in maintaining credibility and finding a path to yes.

#sales #salesnegotiations #jobsnegotiations #negotiate #negotiations #managernegotiations #sellingnegotiations #negotiationtips

Connect with Andres Lares:

https://www.linkedin.com/in/andreslares/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/taranmay/

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Extra Point: How to Reengineer Your Sales Training Program

Wed, 04 Sep 2024 04:00:00 -0000

This week, we're diving into another crucial topic for leaders: How to Reengineer Your Sales Training Program. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: How Body Language Can Make or Break a Sale

Wed, 28 Aug 2024 04:00:00 -0000

This week, we're discussing an interesting point: How Body Language Can Make or Break a Sale. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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260 Embracing Autism in the Workplace With Tara May

Sun, 25 Aug 2024 06:00:00 -0000

Takeaways include:

#autism #autismspectrum #neurodivergent #sensory #inclusiveworkplace #employees #managers #podcast #managesmarter #salesfuel

Connect with Tara May

www.taranicoalmay.com

www.aspiritech.org

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

www.theneurodiversitycollective.com

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Extra Point: Identifying the Best Character Traits During a Job Interview

Wed, 21 Aug 2024 16:30:00 -0000

This week, we're diving into a crucial topic: Identifying the Best Character Traits During a Job Interview. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: How Sellers with Challenging Jobs Stay Motivated

Wed, 14 Aug 2024 04:00:00 -0000

This week, we're discussing an important topic: How Sellers with Challenging Jobs Stay Motivated. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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259: Unlocking Neurodivergent Potential with Dr. Matthew Zakreski

Sun, 11 Aug 2024 06:00:00 -0000

Dr. Matthew Zakreski is a clinical psychologist, professional speaker, and consultant who specializes in working with neurodivergent individuals. He is known for his energetic and engaging speaking style, which has made him a sought-after speaker at various conferences and events. Dr. Zakreski maintains a private practice at the Neurodiversity Collective, where he provides therapy and support to neurodivergent clients. His work focuses on helping individuals navigate a world that often isn't built for their unique needs, offering practical strategies and insights to improve their quality of life.

Insights from this #podcast include:

*Understanding Neurodiversity: Neurodivergent individuals have different brain structures and

functions, which can include conditions like ADHD, autism, and dyslexia.

Recognizing and accommodating these differences can unlock unique strengths and

talents within your team.

*Tailoring Work Environments: Amplify the environments where neurodivergent employees can

thrive by aligning their roles with their strengths. For example, someone who

excels in relational sales might struggle in quick turnaround sales but can

excel in long-term relationship building.

*Neurodivergent Hiring Practices: Companies should adopt neurodivergent-affirming hiring

practices by focusing on interests and skills rather than traditional job

descriptions. This approach can attract and retain top talent who may not fit

conventional molds but bring invaluable perspectives.

*Managing Imposter Syndrome: Imposter syndrome often stems from feeling different. To combat this, neurodivergent individuals should focus on accepting compliments and rewarding

themselves for achievements to maintain confidence and motivation.

*Context, Not Excuse: Neurodivergence should be seen as context for behavior, not an excuse for poor performance. Managers should explore ways to support neurodivergent employees

in meeting deadlines and achieving goals through tailored strategies and support systems.

#managers #neurodiversity #autism #autistic #ADHD #hiring #HR #human resources #psychology #employees #management #dyslexia #matthewzakreski #neurodiversitycollective #managesmarter

“You build a square hole for the square peg and let them do what they're going to do. Neurodivergent people are allergic to bullshit, right? We can smell a fraud from a mile away.”

– Matthew Zakreski

Connect with Matthew Zakreski

www.drmattzakreski.com

https://www.linkedin.com/in/matthew-zakreski-0a32358

https://www.facebook.com/drmattzakreski/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.thincstrategy.com/

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Extra Point: Running Better Meetings

Wed, 07 Aug 2024 04:00:00 -0000

This week, we're discussing a topic that causes issues for a lot of managers: running better meetings. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Why New Hires Don't Work Out

Wed, 31 Jul 2024 04:00:00 -0000

This week, we're diving into a topic that hits close to home for many of us: why your new hire isn’t working out. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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258: Managing Scared Employees During Transitions with Cindy Anderson

Sun, 28 Jul 2024 06:00:00 -0000

In this episode, Cindy Anderson, founder of Thinc Strategy, shares her expertise on managing business transitions, mergers, and acquisitions. Cindy, a recovering CPA, emphasizes the importance of integrating cultures and maintaining employee satisfaction during transitions. She

discusses strategies for effective communication, planning, and ensuring a smooth transition that benefits both the buyer and the seller. Cindy's insights are invaluable for business leaders looking to increase the value of their business and navigate the complexities of mergers and acquisitions. Don't miss her expert advice on maintaining ROI, employee retention, and productivity during these critical times.

Key Takeaways include:

Transitioning a business? Remember, any

change impacts efficiency, employee satisfaction, ROI, and retention. Plan

ahead! #BusinessTransition #EmployeeWellbeing

Effective communication during business

transitions is key. Collaborate on messaging and ensure everyone is on the same

page. #BusinessStrategy #Leadership

Cultural fit should come before anything

else in mergers and acquisitions. Identify non-negotiables to ensure a smooth

transition. #CorporateCulture #MergersAndAcquisitions

Middle managers are often the most afraid

during transitions. Engage them early and consider building incentives into

their compensation plans. #Management #BusinessTransition

In today's labor market, there's a super labor shortage. Buyers are less likely to eliminate professional staff duringacquisitions. #LaborMarket #EmployeeRetention

“Any transition in business affects teams with the following: efficiency, employee satisfaction, ROI, and retention and turnover.”

– Cindy Anderson

All episodes of Manage Smarter can be found at ManageSmarter.com

Connect with Cindy Anderson

https://www.facebook.com/thincstrategy/

https://www.linkedin.com/in/cynthia-anderson-b540989/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: AudreyStrong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.creativecareerlab.com/creative-career-level-up

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Extra Point: Reducing Turnover

Wed, 24 Jul 2024 04:00:00 -0000

This week, we're diving into some awesome employee engagement hacks to quickly reduce turnover. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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Extra Point: Tackling Imposter Syndrome

Wed, 17 Jul 2024 04:00:00 -0000

This week, we're diving into a topic that hits close to home for many of us. Imposter syndrome. Have you ever felt like you're just waiting for someone to call you out as a fraud? You're not alone. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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257: Gen Z Ageism in the Workplace with Stephanie Brown

Sun, 14 Jul 2024 06:00:00 -0000

Stephanie Brown, founder of Creative Career Lab, talks about reverse ageism in the workplace and how it affects entry level workers and how they can gain more credibility when trying to land a job and work.

She shares invaluable insights on how both young and older employees can navigate and overcome age-related biases. Discover practical strategies for positioning yourself as a valuable asset, regardless of age, and learn how to leverage soft skills to advance your career. Whether you're a manager, a young professional, or someone re-entering the workforce, this episode offers actionable advice to help you thrive in today's competitive job market.

"Your university graduation, your degree basically is just a ticket to compete, right? That gets you in the door. If you don't have it, you'll get eliminated, but you need that just to compete." - Stephanie Brown

Key Takeaways include:

Why Gen Z lacks credibility when trying to enter the workplace and when trying to climb the ladder
What to look for in job listings to show if a workplace exercises age discrimination
How to make yourself more credible and stand out to prospective employers
Why an entrepreneurial mindset is key when tackling your entry level position
Why ageism happens to young employees because they lack soft skills

#human resources #HR #GenZ #hiring #jobs #pre-hiring #jobsearch #entryleveljobs #youngemployees #workplace

All Manage Smarter episodes available on ManageSmarter.com

Connect with Stephanie Brown

https://www.linkedin.com/in/stephaniebrowncareercoach/

https://www.tiktok.com/@kiwilondongirl

Connect with Manage Smarter Hosts and Company

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/kathi_enderes

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Extra Point: Managing Internal Conflict

Wed, 10 Jul 2024 04:00:00 -0000

This week, we explore the essential strategies for managing internal conflict within teams. We highlight the significance of understanding team motivations and provides practical steps for conflict resolution. Learn how to negotiate resolutions, hold employees accountable, and turn workplace challenges into opportunities. Gain valuable insights on leadership and team dynamics with host Chip Gray.

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256 Future-Proofing HR Strategies with Kathi Enderes

Sun, 30 Jun 2024 06:00:00 -0000

Kathi Enderes, Senior Vice President of Research at the Josh Bersin Company, is here to discuss Systemic HR. It’s a multi-year study including analysis of HR strategies from over 1,000 companies and 26 million employees, across all industries and geographies. Organizations now face complex, ‘post-industrial age’ challenges, that have HR at the heart of them. These include designing hybrid work approaches; redesigning job roles with AI in mind; and navigating through ongoing huge societal movements relating to inclusion and mental health.

In this podcast for managers, Audrey, Lee and Kathi discuss:

·What her study shows are the most pressing HR issues happening right now

·The latest retraining and reskilling employees

·What is the Systemic HR concept and its 18 practice areas?

·The Four “R” Framework: Reskill, redesign, recruit, and retain

·Hybrid job arrangements

“It’s a hard thing to do for HR, of course, and what they what we have to do in each other is to really think deeply and explore our workforce. Couldn't we, for example, offer managers who might want to retire some kind of part-time role, some kind of gig role to train the younger generation? Or to basically support the younger generation, and also to sweeten up the deal honestly for the younger generation to say, well, what would it look like if that role was interesting to you? What's not interesting for you and how can we help you and how can we prepare you to do that? There's no no easy answer, but organizations are trying. – Kathi

Enderes

#HR #managers #management #humanresources #retraining #reskilling #hiring #recruiting #managesmarter #sales #salesintelligence

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.

Connect with Kathi Enderes

https://joshbersin.com/

https://www.linkedin.com/in/kathienderes/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: AudreyStrong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/TheLeadershipMasterySuite

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255: Real Teams vs. Performance Groups with James Scouller

Sun, 16 Jun 2024 06:00:00 -0000

James Scouller, executive coach and author of 'How to Build Winning Teams Again and Again,' joins us to discuss the intricacies of team building. James explains the differences between real teams and performance groups, and shares actionable insights on optimizing team performance. Discover the essential elements for creating high-performing teams and learn how to navigate the complexities of team dynamics.

SHOW NOTES:

James Scouller, an ex-CEO who’s been coaching leaders and their teams for 20 years, has released something unusual in the world of books: a nonfiction trilogy. It’s titled How To Build Winning Teams Again And Again. He says they’re the three books he wished he’d read 40 years ago. It’s the first series of handbooks to explain the psychology, action principles and roadmaps behind team success. Book #1 explains what you need to KNOW about teams and their psychology. Book #2 outlines what you need to DO to nail the psychological issues explained in book 1 and build teams that last. Book #3 explains HOW to apply Book #2’s models. James has two postgraduate coaching qualifications and trained in applied psychology at the UK Institute of Psychosynthesis. He also holds a 4th Dan black belt in Aikido. He lives near London with his wife, Tricia.

In this podcast for managers and executive leadership, Audrey, Lee and James Scouller discuss:

The Difficulty of Building Teams: Building a team is not a natural or easy process. It requires understanding the subterranean psychological forces at play, both at the individual and collective levels, and finding a way to direct these forces.
The Role of Conflict in Teams: Conflict is a natural part of any high performing team. Avoiding conflict and focusing solely on maintaining harmony can lead to stagnation and lack of decision-making.
The Importance of Clear Goals: Teams need to have a clear understanding of their purpose and primary goal. This clarity helps to align team members and drive their collective efforts towards achieving the goal.
The Concept of Pseudo Teams: Pseudo teams are work groups that decide to be a team without having a clear goal. They focus on unanimity and being civil with each other, which often leads to lack of decision making and commitment.
The Unique Challenges of Senior Teams: Senior teams often find it harder to form than other teams due to their reluctance to be challenged by a peer and fear of losing their autonomy. Understanding their unique goal and not conflating it with the organization's goal can help in forming a successful senior team.

FREE DOWNLOAD FOR MANAGE SMARTER LISTENERS FROM JAMES! https://leadershipmasterysuite.com/ms/

“(A team should) always know what it's basically for. As the French call it the raison d'etre, the reason for being..” – James Scouller

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of goodbusi ness management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.

Connect with James Scouller

https://www.youtube.com/3LevelsofLeadership

https://www.linkedin.com/in/jamesscouller/

https://x.com/JAMESSCOULLER

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: AudreyStrong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/urskoenig

#sales #teams #teamscoaching #teamwork #teamfail #teamtrait #teamassessments #managers #management #career

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254: Radical Humility in Leadership with Urs Koenig

Sun, 02 Jun 2024 06:00:00 -0000

Urs Koenig, author of 'Radical Humility,' explores the shift from heroic to humble leadership. Learn how to develop self-awareness, build trusting relationships, and foster a growth mindset. Discover practical tips for improving leadership skills and creating a leadership factory.

SHOW NOTES:

Urs Koenig, a former United Nations military peacekeeper and seasoned executive coach, discusses the importance of radical humility in leadership. He emphasizes the need for leaders to develop deep self-awareness, build meaningful relationships with their team members, and view mistakes as opportunities for learning and growth. Koenig also highlights the importance of regular feedback and after-action reviews in improving leadership skills and performance.

Our guest today says you can be a badass leader AND a good human, going from heroic to humble in your approach. It's all via the concept of Radical Humility.

Urs Koenig can help you Manage Smarter! He is a former United Nations military peacekeeper and NATO military peacekeeping commander, a highly accomplished ultra-endurance champion, a widely published professor, bestselling author, and a seasoned executive coach and keynote speaker with more than three decades of experience helping hundreds of leaders and dozens of executive teams unlock new levels of achievement across four continents.

He is the founder of the Radical Humility Leadership Institute and speaks frequently on the topic of leadership to corporations and associations across the globe.

He holds a PhD in geography and a Master of Science from the University of Zürich, Switzerland, and an MBA from the Australian Graduate School of Management. He is a Professional Certified Coach (PCC) by the International Coach Federation (ICF) and holds numerous master coaching certifications. Urs is the loving father of two teenage boys who make commanding soldiers look easy. He lives in Seattle, Washington.

In this podcast for managers, Audrey, Lee and Urs discuss:

· Definition of Radical Humility

· How to ask your colleagues for REAL feedback

· Coping with discomfort in asking for feedback

· “If you don’t love people, you shouldn’t lead people.” What does this mean?

· What’s the right balance of being tough on results and tender on people?

· How Urs became a United Nations Peacekeeper

“The number one mistake managers and leaders make is the belief that showing up with vulnerability is a sign of weakness.” – Urs Koenig

Build Credibility and EffectiveLeadership with the Manage Smarter Podcast

Connect with Urs Koenig

www.urskoenig.com

https://www.instagram.com/koenigurs/

https://www.linkedin.com/in/urs-koenig-ab3828/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.franksomma.com/

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253: B2B Is Really P2P for Sales with Frank Somma

Sun, 19 May 2024 06:00:00 -0000

Frank Somma, a sales and communications expert, shares his insights on the importance of interpersonal communication in the age of AI in this episode. He discusses the findings of a study by Professor Vanessa Bonds from Cornell University, which revealed that in-person communication is the most effective, followed by phone calls, with emails being the least effective. Somma also shares tips on using Neuro Linguistic Programming (NLP) to improve communication and build rapport with clients. He warns against the dangers of relying too heavily on AI in sales and emphasizes the power of listening.

SHOW NOTES:

Frank Somma is a sales and communications expert, speaker, author, and lifelong charity fundraiser. Frank holds a degree in NLP, Neuro-Linguistic Programming widely accepted as THE communications science, and has been speaking professionally for over 15 years winning accolades from such notable organizations as DLL Bank, GE, Xerox, EMC and several Big I associations. His latest book is B2B is really P2P How to Win with High Touch in a High tech world is selling well and has a 4.9 star rating on Amazon! Frank lives in Holmdel, NJ and when he isn’t occupied with one of his businesses, he’s either raising money for The Cooley’s Anemia Foundation, out running with his dog or in the kitchen cooking homemade pasta.

In this podcast for managers, Audrey, Lee and Frankdiscuss:

· How big tech is affecting management tasks and workflow

· How to lean into new technology and AI to increase efficiencies as well as communication

· How to recognize and match tone, pace and speaking style of prospects and clients

· Why just B2B and what about B2C?

· What's the best approach? In person meeting, phone call or email?

· Frank's advice for leaders on how to establish personal relationships with bankers, the board and investors?

“In a popular Yale experiment, researchers used coffee to learn how physical sensation influenced mental judgment. To test their hypothesis about the importance of temperature, research assistants casually asked that the undergraduate test subjects briefly hold either a warm cup of coffee or iced coffee as they wrote down the information. The subjects were then given a packet of information about an individual and then asked to assess his or her personality traits. The participants assessed the person as significantly “warmer” if they had previously held the warm cup rather than the iced cup. As an aspiring master communicator, this reminds me to see who and not through. It reminds me to take a beat, make eye contact, and smile. It reminds me to ask a question and listen earnestly to get to know a little about the people I encounter. ”– Frank Somma

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Frank Somma

https://www.linkedin.com/in/frank-somma-473ab612/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/company/lake-one/

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252: Don't Get Lazy Using AI with Ryan Ruud

Sun, 05 May 2024 06:00:00 -0000

Ryan Ruud, founder and CEO of LakeOne, shares his unique perspective on the role of technology in marketing. He argues that the rise of automation systems, mass email systems, and AI has made marketers lazy, leading to mass-produced, impersonal content. Ruud emphasizes the importance of the human touch in marketing and suggests that marketers should think about what would resonate with them as consumers. He also sees potential in AI, but cautions that it should be used in conjunction with human input and output.

SHOW NOTES:

Ryan Ruud is the Founder & CEO of Lake One, a modern marketing partner that helps B2B companies drive sales and marketing transformation. Lake One embeds virtually with their clients to provide strategic guidance and hands-on support as they build and optimize revenue systems. He started the firm in 2014 and has led it through double digit growth every year since, attracting funded startups to enterpriseclients. Prior to launching Lake One, Ryan established his career by merging a love of storytelling and content with an insatiable curiosity for technology. With roots in broadcast journalism, he cut his teeth in both radio and tv studios while earning his Bachelors and Masters in Journalism and PR respectively. His marketing career took him from leading PR & Communications for AdTech company, NativeX (acquired by Mobvista in 2016), establishing Digital Marketing for B2BEcommerce SaaS Company Four51 (acquired by Sitecore 2021), to building and managing a Digital Marketing and Demand Generation Credit Union Service Organization (CUSO) for some of the country’s largest credit unions prior to starting Lake One.

In this podcast for managers, Audrey, Lee and Ryan discuss:

· How big tech is affecting management tasks and workflow

· How to harness the power of new tech and AI without becoming lazy and destroying credibility with stakeholders

· How to determine what to use technology to scale and create efficiencies

· Do’s and Don’ts of marketing automations and tech

· Using tech properly to improve lead generation and lead quality in marketing

“The reaction and why I have this perspective on technology in marketing is it made us all lazy! It made it too easy for us to scale without thinking about what we’re scaling.”– Ryan Ruud

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Ryan Ruud

www.lakeone.io

https://www.facebook.com/lakeonedigital/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://richardweylman.com/

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251: How to Create Lifelong Clients with Richard Weylman

Sun, 21 Apr 2024 06:00:00 -0000

Richard Weylman, author of 100 Proven Ways to Acquire and Keep Clients for Life, shares his insights on the importance of personalizing and humanizing every customer interaction. He discusses the role of AI in enhancing the customer experience and the need for companies to shift their focus from products to the customer experience and outcome. Weylman emphasizes the power of kindness, thoughtfulness, caring, and empathy in building strong customer relationships. He also shares his belief that a great customer experience can turn customers into advocates for the company.

SHOW NOTES:

Richard Weylman, at age 6, Richard was orphaned and lived in nineteen foster homes and attended eleven different schools. Rather than becoming victim of those circumstances he overcame them and has had remarkable business success including as an award-winning general sales managerof Rolls Royce to heading sales and marketing for the Robb Report- A Magazine for the Luxury Lifestyle from its inception until its record liquidity event. A Hall of Fame inducted Keynote speaker Richard has also been inducted into the Customer Experience Hall Of Fame for his legendary work helping brands engage with their customers and retain them. He is the author of two international bestsellers, the latest of which, The Power of Why: Breaking Out in a Competitive Marketplace is in seven languages and is also a CEO Reads bestseller. His next book 100 Proven Ways to Acquire and Keep Clients for Life is available on Amazon or your favorite bookstore. Finally, he is a Horatio- Alger nominee for his philanthropic work on behalf of orphans and widows.

In this podcast for managers, Audrey, Lee and Richard discuss:

· What differentiates you with today’s customers with their experience

· Concrete examples of right from wrong in service levels

· Free or inexpensive ways to change your business deliverables to garner client loyalty

· Why creating brand evangelists is critical to growing your business

“Thoughtfulness, empathy, caring, and kindness are valuable relationship-building traits that no amount of competitor marketing dollars can defeat.”– Richard Weylman

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Richard Weylman

https://www.linkedin.com/in/richard-weylman-keynotespeaker/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: AudreyStrong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://garfinkleexecutivecoaching.com/

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250: Build Executive Presence and Step Into Your Power with Joel Garfinkle

Sun, 07 Apr 2024 06:00:00 -0000

Joel Garfinkle, executive coach and author of 'Executive Presence: Step into Your Power, Convey Confidence, and Lead with Conviction,' discusses the nine essential competencies that define executive presence. These include confidence, command, charisma, authority, decisiveness, boldness, influence, vocal expression, and clarity. Garfinkle explains how these traits are crucial for building credibility and advancing in leadership roles. Whether you're an emerging leader or a seasoned executive, mastering these competencies can significantly impact your career and organizational influence.

SHOW NOTES:

Joel Garfinkle has been an executive coach for 20+ years and is the author of 11 books, including “Executive Presence: Step Into Your Power, Convey Confidence, & Lead With Conviction." Joel is well-known as one of the most effective and innovative executive coaches in the country. His passion and energy is infectious,

motivating and encouraging. He has a no-nonsense style in which he advises, challenges, provokes, guides and pushes his clients. Joel possesses great insight and knowledge, which he is able to convey clearly and with enthusiasm.

In this podcast for managers, Audrey, Lee and Joel discuss:

· What is executive presence and how do I know if I have it or not?

· The 3x3Executive Presence Model

· Statistics that show lack of Executive Presence could stall your career trajectory

· Specific behavioral changes you can make to improve your presence

“Too often leaders underestimate the importance of executive presence, potentially compromising their professional success. It matters. When 400 CEOs were asked how they choose next-level leaders, 89% of them said they looked for one critical trait—executive presence. As you rise in your organization, you’ll realize how much greater your executive presence must become.”– Joel Garfinkle

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Joel Garfinkle

https://www.linkedin.com/in/joelgarfinkle/

https://www.facebook.com/garfinkleexecutivecoaching

YouTube channel: https://www.youtube.com/@joelgarfinkle

https://twitter.com/JoelGarfinkle

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.eosworldwide.com/drjean-oursler

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249: Overcoming Caveman Brain with Dr. Jean Oursler

Sun, 24 Mar 2024 14:29:00 -0000

Dr. Jean Oursler, also known as the Results Queen, is our guest in this episode. With a PhD in business psychology, she is considered one of the country's top business consultants. Dr. Oursler shares her insights on achieving business success through a results-oriented approach and the implementation of the Entrepreneur Operating System (EOS). She also introduces the concept of 'Caveman Brain' and discusses the role of confidence in leadership. As the author of 'Give Up Goals and Results Are Yours', she provides valuable advice for business owners and leaders.

SHOW NOTES:

With us today is Dr. Jean Oursler, otherwise known as the Results Queen!

Dr. Jean has a Ph.D. in business psychology and is considered one of the

country’s top business consultants, a top-rated speaker, and a world class

business performance coach. She is the author of "Give up Goals and Results are Yours”. Dr. Jean works with entrepreneurs and their leadership teams to implement a comprehensive business management system called EOS which is designed to help organizations improve their performance, efficiency and profitability. EOS, which stands for Entrepreneurial Operating System, addresses the major frustrations that business owners and their leadership teams often experience. This includes improving organizational clarity, accountability, right people in the right seats, process efficiency and increased revenue.

In this podcast for managers, Audrey, Lee and Jean discuss:

· What is Caveman Brain?

· Why is having a sense of urgency killing your business?

· The Entrepreneurial Operating System

"Leading isn't easy and a lot of leaders make it up as they go - they don't have a

roadmap. If leaders had a roadmap for the next 90 days of rocks, goals,

priorities, etc. and they communicate it effectively, everyone could be working

in the same direction for the good of the whole..”– Dr. Jean Oursler

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Dr. Jean Oursler

www.cavemanbrain.com

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/wendyswire

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248: Stop Your Saboteur Brain with Wendy Swire

Sun, 10 Mar 2024 07:00:00 -0000

Wendy Swire, an expert in executive and leadership coaching and author of 'Anytime Coaching', joins us to discuss the difference between a sage brain and a saboteur brain. She explains how to recognize when you're in saboteur mode and how to shift to sage mode. Wendy also shares the five sage powers: empathy, exploration, innovation, navigation, and activation. She offers advice on managing change and building mental fitness. Wendy's insights are based on over 20 years of expertise in leadership consulting and her unique background as a former Wall Street banker and trained diplomat.

SHOW NOTES:

Wendy Swire brings more than twenty years of expertise in executive and leadership coaching, organizational change management and leadership consulting. Working with Fortune 50 senior executives, as well as governmental and international organizations, Wendy specializes in teaching techniques for rewiring the brain to provide increased adaptability, resiliency and cognitive fitness. Her background as a former Wall Street Banker and training as a diplomat makes her uniquely qualified to coach a diverse list of clients, including global audiences and leaders at all levels.

SPECIAL PAGE FOR LISTENERS TO TAKE SABOTEUR BRAIN ASSESSMENT FREE: https://swiresolutions.com/manage-smarter-podcast/

In this podcast for managers, Audrey, Lee and Wendy discuss:

· What are Sage vs. Saboteur Brains?

· How to recognize the conversation you’re having with yourself? Are your conversations with yourself giving you your BEST self?

· How to train your brain OUT of Saboteur Brain

· Tips for sales managers to be better at coaching and developing sales staff out of negative self-talk

"Everyone knows the health benefits of staying in

shape through physical fitness, but most leaders ignore their mental fitness

which is equally important in their ability to be more adaptive and create

success through laser-focused results.”– Wendy Swire

Build Credibility and Effective

Leadership with the Manage Smarter Podcast

Connect with Wendy Swire

www.swiresolutions.com

https://www.linkedin.com/in/wendy-sherwin-swire-ma-pcc-0286961/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.creativecareerlab.com/

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247: You're FIRED! Can Be a Career Booster with Stephanie Brown

Sun, 25 Feb 2024 07:00:00 -0000

Stephanie Brown, founder of Creative Career Level Up and author of 'Fired, Why Losing Your Job, is the best thing that can happen to you', shares her insights on how being fired can be a blessing in disguise and an opportunity for career development. She discusses strategies for career progression, overcoming imposter syndrome, and the importance of feedback and reflection for self-improvement.

SHOW NOTES:

Stephanie Brown is the Founder of Creative Career Level Up, a program that helps those in marketing, creative, and tech industries accelerate their careers and secure their next perfect role—along with a promotion and a salary increase. Stephanie has spent the last 15 years working in the marketing, creative and tech industries, and what makes her program stand out and a proven system is she used her 13 years’ experience working as a senior marketing executive at Nike (8 years in total) and Apple (5 years) to develop its curriculum. She’s been fired twice and took both opportunities to reframe her career.

In this podcast for managers, Audrey, Lee and Stephanie discuss:

· How to take a different view of your career development

· Her story about how getting fired can actually be a blessing

· How being fired and refocusing can by the driver for a total career makeover

· DO’S and DON’Ts of what to do after you’ve been fired

· How managers can create a culture of showing a clear career path for employees and for themselves

"I had been let go and fired. My learning in terms of things that probably I didn’t do right is I tried to rush into the next job.”– Stephanie Brown

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Join hosts Audrey Strong and C.

Lee Smith every week as they dive into the aspects and concepts of good

business management. From debunking sales myths to learning how to manage with

and without measurements, you'll learn something new with every episode and

will be able to implement positive change far beyond sales.

Connect with Stephanie Brown

https://www.linkedin.com/in/stephaniebrowncareercoach/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: AudreyStrong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://baderscott.com/about/attorneys/luis-scott/

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246: Mediation and Management with Luis Scott

Sun, 11 Feb 2024 07:00:00 -0000

Luis Scott, a respected attorney and consultant, shares his insights on the difference between a manager and a leader, how to develop a predictable business, the role of mediation in management, and when to involve a lawyer. He also discusses how to overcome low credibility in professions like law through continuous education.

SHOW NOTES:

Luis Scott is a respected attorney and consultant. He is the owner of Bader Scott Injury Lawyers and 8 Figure Firm Consulting, specializing in helping legal professionals optimize and grow their practices. Over his 20 years as a legal professional, he has been recognized by various legal organizations, and was managing partner of a successful law firm with almost 200 employees.

In this podcast for managers, Audrey, Lee and Luis discuss:

·Luis' three different categorizations of employees in large firms

·Managing employees with large egos

·Managing and mediating diametrically opposed employees

·Luis’ advice on how to grow your business and differentiate yourself from competitors

"If you want to be a really great manager and mediator you have to look at the facts over the emotions.”– Luis Scott

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Luis Scott

https://luisscottjr.com/

https://www.linkedin.com/in/luis-scott-8ff/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: AudreyStrong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://sphererocketva.com/

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245: Leveraging Virtual Assistants for Growth with Justin Nelson

Sun, 28 Jan 2024 07:00:00 -0000

Justin Nelson, founder and CEO of Sphere Rocket VA, shares his journey from overcoming addiction to building a leading virtual workforce company. Discover the top functions of virtual assistants, the impact of AI, and how small businesses can leverage VAs for growth.

SHOW NOTES:

Justin Nelson is the Founder and CEO of Sphere Rocket VA, an industry leading virtual workforce company. Since 2020 Sphere Rocket has placed more than 5,000 virtual assistants, serving 1500+ growing small businesses. Justin began in real estate at age 17, running marketing, lead generation, and inside sales campaigns.

After getting licensed, he quickly became a top producing agent, generating

$320,000 in gross commissions his first year using social media and marketing

growth hacks. In 2019 Justin started coaching new and veteran agents to create

leverage in their businesses through social media, hyper growth strategies, and

eventually virtual assistants. The need for a service to help small business owners hire and effectively utilize virtual workers quickly became apparent, and Sphere Rocket was born. Justin says he’s overcome addiction, depression, and anxiety along his entrepreneurial journey In leadership.

In this podcast for managers, Audrey, Lee and Justin discuss:

· How he overcame addiction, depression and anxiety to find entrepreneurship.

· How to create leverage through social media, hyper growth strategies and virtual assistants.

· Time spent managing a virtual assistant to get the most ROI out of having one.

· How to use virtual assistants to push your social media posts out and look for warm leads for prospecting and referrals, and set up systems where they work for you full-time online, no matter where they are located.

"I have a unique perspective as a young entrepreneur, overcoming the pitfalls of success, and the journey of bootstrapping 8 figure companies.”– Justin Nelson

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Justin Nelson

https://www.facebook.com/justinnelson76

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/DrCarlaFowler

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244: Performance Science for Business with Dr. Carla Fowler

Sun, 14 Jan 2024 07:00:00 -0000

Dr. Carla Fowler

is an MD PhD and elite executive coach. For the last decade, she has been a

secret weapon for scores of CEOs, entrepreneurs, and other senior leaders.

Carla’s unique approach combines the latest research from performance science

with timeless best practices to help top performers level up and achieve their

goals.

In this podcast for managers, Audrey, Lee and Carla discuss:

· Performance Science—how is it defined and measured?

· Mental Clarity—Why do leaders need it and how does a person get it?

· Dr. Fowler’s 3 elements of performance science

· Why embracing uncertainty will push your leadership performance to higher levels

"People are always looking for the "hack" or silver bullet as a shortcut to high

performance. There are always great tips/hacks out there... but I've found that

an important piece of high performance is not just getting a certain set of

results, but also that the path you take to get those results is important to

developing your foundation as a performer.”– Carla Fowler

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Carla Fowler

https://www.thaxa.com/

https://www.linkedin.com/in/carla-fowler/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: AudreyStrong

· LinkedIn: C.Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/dhorsager/

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243: Building High-Trust Teams with David Horsager (Encore)

Sun, 31 Dec 2023 07:00:00 -0000

David Horsager, CEO of the TrustEdge Leadership Institute and author of 'The Trust Edge,' discusses the pivotal role of trust in leadership and organizational success. Learn how trust influences retention, engagement, and performance, and discover practical strategies to build and sustain trust within your team.

SHOW NOTES:

Horsager has advised leaders and delivered life-changing presentations on six continents, with audiences ranging from Delta, FedEx, and Toyota to the New York Yankees, MIT and the Department of Homeland Security. His work has been featured in prominent media such as Harvard Business Review, Forbes, and MSNBC. Through speaking, training, consulting, and coaching, David and his team at Trust Edge Leadership Institute make it their mission to develop trusted leaders and organizations. With his trademark 8 Pillar Framework, David breaks trust down into tangible steps that can be leveraged right away to build a high-trust culture— because high-trust leaders and organizations bring out the best in their people and get measurable results.

In this podcast for managers, Audrey, Lee and David discuss:

Building Trust in Leadership: Trust is the foundation of effective leadership. Leaders who prioritize trust can foster better team collaboration and drive organizational success.
The Trust Edge Model: David introduces the Trust Edge model, which outlines eight pillars of trust. These pillars include clarity, compassion, character, competency, commitment, connection, contribution, and consistency.
Improving Employee Engagement: High levels of trust within an organization lead to improved employee engagement. Engaged employees are more productive, innovative, and committed to their roles.
Trust and Customer Loyalty: Trust is crucial for building long-term customer relationships. Companies that are trusted by their customers see higher levels of loyalty and repeat business.
Measuring Trust: David emphasizes the importance of measuring trust within an organization. Using tools and surveys to assess trust levels can help identify areas for improvement and track progress over time.

"Leaders don’t realize that a lack of trust is their biggest expense. They often don't see how a lack of trust affects EVERY aspect of the business!”– David Horsager

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with David Horsager

https://trustedge.com/

http://www.davidhorsager.com/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Twitter: @SalesFuel

· Website: http://salesfuel.com/

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242: Overcoming Stress, Anxiety and Burnout with Victoria Albina (Encore)

Sun, 17 Dec 2023 07:00:00 -0000

Maria Victoria Albina (she/they) is a Master Certified Somatic Life Coach, UCSF-trained Family Nurse Practitioner and Breathwork Meditation Guide with a passion for helping humans socialized as women realize that they are their own best healers by reconnecting with their bodies and minds, so they can break free from codependency, perfectionism and people-pleasing and reclaim their joy. She is the host of the Feminist Wellness Podcast, holds a Masters degree in Public Health from Boston University School of Public Health and a BA in Latin American Studies from Oberlin College. Victoria has been working in health & wellness for over 20 years and lives on occupied Munsee Lenape territory in New York’s Hudson Valley.

FREE MEDITATIONS FOR MANAGE SMARTER LISTENERS: victoriaalbina.com/salesfuel

In this podcast for managers, Audrey, Lee and Victoria discuss:

-Signs and signals leaders should look for indicating they aren’t well

-Why people pleasing and likability are a recipe for bad health for leaders

-How past traumas play out in bad health today

-A calming exercise to use at work to reset your nervous system and re-center yourself

"The number 1 mistake managers make is Ignoring signals from their bodies that are telling them they are overstressed or overworked. They do this to be productive and to continue being seen as high performers..”– Victoria Albina

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Victoria Albina

· Website

· Instagram: @victoriaalbinawellness

· Podcast: Feminist Wellness

· Facebook

· LinkedIn

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.gameonnation.com/

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241: Gamification at Work with Steve Shenbaum

Sun, 03 Dec 2023 07:00:00 -0000

Steve Shenbaum is the founder of Game On Nation, a nationally recognized communication firm that employs game dynamics and improvisation to teach high-performance teamwork as well as communication, story-telling, public-speaking and presentation skills.

In this podcast for managers, Audrey, Lee and Steve discuss:

· How gamification can help you become a better manager and leader

· Why younger workforce members respond more to games within the workplace

· Tangible exercises for you to use to bring out your team members’ authentic selves and to learn more about what they REALLY want to succeed.

· Specific ways to run your staff meetings to create a higher level of engagement and enthusiasm

"I hope people will learn that we are all presenters, and that presenting is not exclusive to the noisiest, the loudest, the most dynamic person in the room…especially when we define “presenting” as any interaction with others..”– Steve Shenbaum

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Steve Shenbaum

https://twitter.com/gameonNATION

https://www.linkedin.com/in/steveshenbaum/

https://www.linkedin.com/company/game-on-nation/

https://www.facebook.com/gameonnation

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/eddie-yoon-ewg/

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240: Unleashing Super Consumers with Eddie Yoon

Sun, 19 Nov 2023 07:00:00 -0000

Eddie Yoon, co-founder of Category Pirates LLC and author of 'The 22 Laws of Category Design', shares his expertise on category strategy and super consumers. Learn how businesses can leverage weird data to drive growth and why companies like Tesla and Starbucks excel in category design. Eddie offers actionable tips for scaling up by managing weirder, making this episode a must-listen for anyone looking to redefine their market and achieve superior growth.

SHOW NOTES:

Get ready to dive into the fascinating world of category strategy with a true authority in the field. We are thrilled to have Eddie Yoon as our guest. He's the Co-Founder of Category PIrates, LLC...a business writing band and top 10 business Substack. He's also a distinguished author and expert who has contributed extensively to the Harvard Business Review on category strategy. With his unparalleled knowledge and expertise, Eddie is set to share groundbreaking insights from his latest book “The 22 Laws of Category Design,” His other book is called “Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth”.

In this podcast for managers, Audrey, Lee and Eddie discuss:

· What superconsumers are and how they affect your business

· What is category design and how can you fine tune it for greater sales

· Why categories matter MORE than your brand

· How to identify new sales channels by finding the superconsumers who are at the fringes of your business category

"There are three types of business strategy. "Be the winner" (e.g., Toyota has #1 market share), "Be the best" (e.g., BMW...ultimate driving machine), and "Be different" (e.g., Tesla).”– Eddie Yoon

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Eddie Yoon

www.categorypirates.com

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.goforno.com/

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239: Use No to Get to Yes with Andrea Waltz

Sun, 05 Nov 2023 06:00:00 -0000

Today's guest says she's an optimistic person but her favorite word is NO. Andrea Waltz is the co-founder of Courage Crafters, Inc. and co-author of the best-selling book, Go for No! Yes is the Destination, No is How You Get There. For almost two decades, Andrea has been teaching people in virtually every business and industry how to think and feel differently about failure, rejection, and the word, “no” to achieve their goals and dreams. A member of one of the highest regarded professional groups of women in sales, Women Sales Pros, Andrea is considered a top sales influencer online, featured on lists curated by Hubspot, Salesforce.com, Live Hive and many others. The book, Go for No! reached #1 on Amazon’s “Sales & Selling” list in 2010, and has remained in the top 50 Sales books for the last 13 years, having now sold over 500,000 copies. Her latest book with co-author Richard Fenton called, “When They Say No” was released in February 2023.

In this podcast for managers, Audrey, Lee and Andrea discuss:

Embracing Rejection: Andrea Waltz emphasizes the importance of embracing rejection as a part of the sales process. By reframing rejection as a step towards success, sales professionals can build resilience and improve their performance.
Go for No Strategy: The 'Go for No' strategy encourages salespeople to intentionally seek out 'no' responses. This approach helps in overcoming the fear of rejection and increases the chances of getting to a 'yes'.
Mindset Shift: Changing your mindset towards rejection can significantly impact your sales success. Viewing each 'no' as a learning opportunity can lead to personal growth and better sales techniques.
Tracking No in Your Sales Metrics: Tracking the number of 'no' responses can be a valuable sales metric. This unconventional approach can provide insights into your sales process and help in setting realistic goals.
Building Confidence: Regularly facing rejection can build confidence and reduce the fear associated with it. This increased confidence can lead to more assertive and effective sales pitches.

"The relationship you have with the word NO… what you think and feel when you hear it, and what you do afterward as a result… is THE single most important factor in determining the level of success you will achieve in your life.”– Andrea Waltz

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Andrea Waltz

https://www.linkedin.com/in/goforno/

https://www.facebook.com/GoforNo

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/sgielda/

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238: Avoid Sales Pipeline Assumptions with Steve Gielda

Sun, 22 Oct 2023 06:00:00 -0000

Steve Gielda is co-founder of Ignite Selling and author of Ignite Your Sales Strategies: A field guide to accelerating the pipeline - an Amazon Top 10 Sales Book! the book helps sales teams be able to think and act strategically, construct a seamless sales pipeline process, understand your customers’ buying factors for each unique sale, proactively manage the key influencers, navigate the competitive landscape and quantify the true value of your solution. Steve's company has trained over 25,000 salespeople and sales leaders worldwide.

MENTION MANAGE SMARTER PODCAST WHEN CLICKING ON STEVE’S BOOK ON IGNITESELLING.COM GETS THE BOOK FREE

In this podcast for managers, Audrey, Lee and Steve discuss:

Managing Assumptions in Sales: Steve emphasizes that assumptions in the sales process, especially during new product launches, can lead to failure. He highlights the importance of identifying and engaging with the right influencers and not assuming that the same influencers from past sales will be relevant for new products.
Critical Decision Criteria: Steve points out that salespeople often assume price is the most critical decision factor for customers. However, research shows that other factors like ease of use and serviceability often rank higher. Salespeople need to ask the right questions to understand the true decision criteria.
Creating Urgency: To drive urgency in customers, it's essential to quantify the value of your product and how it helps the customer's business succeed. Understanding and articulating the business metrics impacted by your solution can significantly reduce stalled opportunities.
Role of Technology in Sales: Technology, including AI, helps by reminding salespeople of milestones and providing actionable steps to prevent opportunities from stalling. However, it's crucial to have a well-defined sales process and clear milestones.
Importance of Sales Management: Sales managers play a pivotal role in accelerating the pipeline by holding salespeople accountable and challenging their critical thinking. They act as strategy coaches, ensuring that opportunities don't stall and guiding the sales team effectively.

"The #1 mistake managers and leaders make is NOT challenging the critical thinking and common assumptions of salespeople. Let's face it, managers have a lot on their plate and they are running hard every day. Thus, they fall into the trap of asking questions about the facts of what's happening in one of their reps accounts, instead of challenging them to think more critically. ”– Steve Gielda

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Steve Gielda

www.igniteselling.com

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://socialsaleslink.com

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237: How to Master Social Selling with Brynne Tillman

Sun, 08 Oct 2023 06:00:00 -0000

Brynne Tillman is the LinkedIn Whisperer and CEO of Social Sales Link. For over a decade she has been teaching Entrepreneurs, sales teams and business leaders how to leverage LinkedIn for social selling. As a former sales trainer and personal producer, Brynne adopted all of the traditional sales techniques and adapted them to the new digital world. She guides professionals to establish a thought leader and subject matter expert brand, find and engage the right targeted market, and leverage clients and networking partners for warm introductions into qualified buyers. In addition, Brynne is the Co-host of the Making Sales Social podcast and author of The LinkedIn Sales Playbook, a Tactical Guide to Social Selling.

In this podcast for managers, Audrey, Lee and Brynne discuss:

-Why and how to keep your social channels authentic

-Overhauling your LinkedIn.com profile for a different audience

-Mindset shift for managers on their social media profiles/channels

-AI use in social selling/ChatGPT usage tips

"The number one mistake managers make is they treat Linkedin as a cold calling tool because the simply don’t understand the power of it.”– Brynne Tillman

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Brynne Tillman

https://Linkedin.com/in/BrynneTillman

https://twitter.com/socialsaleslink

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.tentengroup.com/

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236: How to Rebrand Successfully with Darren Horwitz

Sun, 24 Sep 2023 06:00:00 -0000

Darren Horwitz is the Founder of TenTen, a brand implementation firm that helps organizations plan, build, and manage brand change. Darren and his team work with clients to help them navigate the complex process of planning, executing, and bringing brands to life. In just over 8 years, TenTen has helped 100+ companies rebrand, across industries and around the world. Darren and TenTen’s work has benefited the U.S. Army, GE Healthcare, Lincoln Financial, and J&J to name a few.

Before founding TenTen, Darren established implementation and brand governance as integral disciplines at FutureBrand. He successfully deployed and governed global brands like American Airlines, Cadillac, and USAA. Prior to this, Darren defined brand management systems at Interbrand, working with notable clients such as Humana and Thomson Reuters. As a founding partner at Pixeljockey LLC, he played a crucial role in managing brand rollouts for AT&T and MasterCard. Darren excels in tackling challenges and guiding clients to achieve measurable results in brand optimization.

In this podcast for managers, Audrey, Lee and Darren discuss:

· The 5 Pillars of Successful Brand Implementation Planning

· What is branding vs. rebranding? Why do it?

· Timing, cost and implementation of branding

· What are the logistics of a branding or rebranding?

"Rebranding goes much further than the creative development. Planning to successfully launch and rollout your rebrand takes time - so start planning early!”– Darren Horwitz

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Darren Horwitz

https://www.linkedin.com/in/darrenhorwitz/

https://www.tentengroup.com/insights

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://instagram.com/cristagrasso

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235: The Best Way to Scale Your Small Business with Crista Grasso

Sun, 10 Sep 2023 06:00:00 -0000

Crista Grasso is the go-to strategic planning and systems expert for online businesses when they want to scale. Known as the "Business Optimizer", Crista has the ability to quickly cut through noise and provide clarity on the core things that will make the biggest impact to scale a business simply and sustainably. She is the founder of the Lean Out Method, creator of the Lean Business Scaling System, and host of the Lean Out Your Business Podcast.

In this podcast for managers, Audrey, Lee and Crista discuss:

· What mistakes she made with her business that prompted her to start her company

· Time chunking methodology

· 4 Pillars of the Lean Out method

· What the biggest mistakes are for small business entrepreneurs in scaling

"A 2-hour focus block with the right conditions in place to stay laser focused from start to finish can result in getting a massive amount FINISHED. But a 2-hour focus block without the right conditions in place can look like spending the 1st 30 minutes frustrated as trying to find everything you need coupled with so many distractions that you end up getting very little even started let alone finished during that time.”– Crista Grasso

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Crista Grasso

Website: https://www.leanoutmethod.com

Podcast: http://leanoutpodcast.com

http://facebook.com/groups/leanoutcircle

http://scalingassessment.com

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://productivityintelligenceinstitute.com/productivity-smarts-podcast/\

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234: Gerald Leonard: Boost Productivity FAST

Sun, 27 Aug 2023 06:00:00 -0000

Get ready to be inspired by a true powerhouse in the field of productivity intelligence. Our guest today is Gerald J. Leonard, a leading figure who has revolutionized the way we approach maximizing our potential. Gerald is the Publishing Editor, CEO, and Founder of the Leonard Productivity Intelligence Institute, where he focuses on enhancing productivity and building better workplace cultures. He is also the CEO of Turnberry Premiere, a strategic project portfolio management and IT governance firm in Washington, DC. A professional bassist, Gerald J. Leonard offers a unique approach to accomplishing more in the workplace.

https://productivityintelligenceinstitute.com/managesmarter/ for FREE MATERIALS

In this podcast for managers, Audrey, Lee and Gerald discuss:

· Gerald’s tips for what order to approach tasks to boost productivity

· Time chunking methodology

· Analogy of a symphony and conductor to the performance of you and your team

· Productivity boosting processes

"Juggling multiple projects has become one of our major challenges, both as individuals as well as organizations, in our private and in our professional lives.”– Gerald Leonard

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Gerald Leonard

https://m.facebook.com/geraldjleonard

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

linkedin.com/in/bethtrejo/

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233: How to Express Empathy in Digital with Beth Trejo

Sun, 13 Aug 2023 06:00:00 -0000

Today’s guest is Beth Trejo, a trailblazing speaker, CEO, and founder of the global social-first digital agency, Chatterkick. Featured in USA Today, Yahoo, and Business Insiders as a Top 50 CEO for Women, Beth is a recognized advocate for women in tech.

We have a fantastic new offer for CEOS! 1,000 ChatGTP prompts for the C-suite - https://chatterkick.com/free-stuff/ceo/

In this podcast for managers, Audrey, Lee and Beth discuss:

· The importance of empathy for managers and leaders

· What digital methods you can use to create empathy with coworkers and reports

· The use of AI to help you craft empathetic messaging in your communications

· Social media methods to connect more authentically to your coworkers and reports

"There's a whole new way to think about how we connect with our customers and coworkers. It's time to shake off those preconceived notions about opportunities and barriers and reimagine what authentic connection means in today's digital world.”– Beth Trejo

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Beth Trejo

https://chatterkick.com/

https://www.facebook.com/Chatterkick

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/SizzleForce

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232: Stephanie Nivinskus: Fix What Isn't Selling to Scale Your Business

Sun, 30 Jul 2023 06:00:00 -0000

Stephanie Nivinskus is the CEO of SizzleForce Marketing, an agency that helps scaling companies get noticed and attract more clients on a daily basis. Since 1995, she has developed and executed brand-building campaigns for companies including Starbucks, The NFL, Quiksilver, and thousands of small businesses. A Story Brand Certified Guide and Certified Partner of Digital Marketer, Stephanie has written for Forbes & Entrepreneur magazines and she is the author of the International #1 Bestseller, Absolutely Unforgettable: The Entrepreneur’s Guide To Creating A Heart-Centered Brand And Standing Out In A Noisy World.

In this podcast for managers, Audrey, Lee and Stephanie discuss:

· 5 explanations as to why your products or services aren’t selling

· How to appeal to buyers on an emotional level

· Attention-getting techniques to create FOMO

· How company credibility and product credibility affect salesperson credibility

· When to pull the plug on a product that’s not doing well

"I will tell you I am a firm believer there’s 5 emotional motivators that prompt people to pull out their wallets over and over and over.”– Stephanie Nivinskus

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Stephanie Nivinskus

www.SizzleForce.com

https://www.linkedin.com/in/stephanienivinskus/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/maryann-pruitt/

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231: How Women Leaders Are Different with Mary Ann Pruitt

Sun, 16 Jul 2023 06:00:00 -0000

Joining us today is Mary Ann Pruitt, the CEO and President of Mosaic Media, a collection of media buying experts and creative strategists who negotiate, purchase, and monitor advertising space and airtime. She’s here today to share some marketing wisdom gleaned from her extensive career in media strategy and how it relates to the ever-evolving climate of media.

In this podcast for managers, Audrey, Lee and Mary Ann discuss:

· Tapping into superpowers post-COVID for women in business

· The main challenge women leaders have vs. male leaders

· Five working generations in the workplace and how to manage them all

· Managing professional development to reduce turnover

· The role of artificial intelligence (AI) in media buying and sales/marketing

"When we step away from the computer we get our best ideas as leaders. Step away for just a few minutes.”– Mary Ann Pruitt

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Mary Ann Pruitt

https://mosaic.agency/

https://www.facebook.com/mosaic.agency

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/charlespriceesq

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230: Charles Price: Escape the Tyranny of Numbers

Sun, 02 Jul 2023 06:00:00 -0000

Attorney Chuck Price, with 40 years of experience managing legal teams and trying cases. He was named one of the five most influential commercial litigators in Arizona by AZ Business Leaders magazine. He has taught management and negotiation to sales representatives, sales managers and others around the country. He is the author of Rewiring the White Collar Mind, which analyzes how workplace incentives can lead to professional success but personal unhappiness, and gives practical steps to help us transcend those messages.

In this podcast for managers, Audrey, Lee and Chuck discuss:

· How sales and other professionals can escape the “Tyranny of Numbers.”

· How do reframe KPIs and having a healthier relationship with goals tied to your job

· How to make your employees feel included, valued and respected to reduce turnover

· How to retrain your brain on reconciling the stress of handlingpayroll and budget numbers

· Better ways to manage work/life balance

"People have a wide variety of personality types, backgrounds, and strengths. The key is figuring out exactly who you're managing, and motivate them according to how they're wired, not how you're wired.”– Chuck Price

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Chuck Price

charlespriceesq.com

https://www.linkedin.com/in/charles-price-48538910/

https://www.facebook.com/charles.price.7549

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/mattblumberg

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229: Matt Blumberg: How To Create a Good Board

Sun, 18 Jun 2023 06:00:00 -0000

Matt Blumberg is a technology entrepreneur, business builder, and CEO of Bolster, an on-demand executive talent marketplace that helps accelerate companies’ growth by connecting them with experienced, highly vetted executives for interim, fractional, advisory, project-based or board roles. Matt has been recognized as one of New York’s 100 most influential technology leaders by Business Insider, by Crain’s as one of New York’s Top Entrepreneurs, and by Ernst & Young as an Entrepreneur of the Year finalist. Before Bolster, Matt built businesses and worked in marketing, consulting, and venture capital. He is the author of Startup CEO, Startup CXO, and Startup Boards.

In this podcast for managers, Audrey, Lee and Matt discuss:

· How boards work and definitions of a good board vs. a bad board

· Why should a startup or company in growth stage create a board of directors and what are the benefits?

· How boards increase credibility

· Creating a board including size, composition, roles of VCs and independent directors, what to look for in a director, and how to recruit directors

· Celebrities on boards

"The top problems CEOs have when building boards are (a) not adding independent directors, and (b) saying they want diversity on the board…but then saying they only want to add independent directors who have already been board members before (by definition a very small pool…and by definition not expanding the pool of available underrepresented directors).”– Matt Blumberg

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Matt Blumberg

https://bolster.com/

https://www.linkedin.com/in/blumbergmatt/

https://www.linkedin.com/company/bolstertalent

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

categorydesignadvisors.com

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228: Kevin Maney: AI: Creating and selling new business categories

Sun, 04 Jun 2023 06:00:00 -0000

Kevin Maney is a bestselling author, award-winning columnist, and partner at Category Design Advisors (CDA). His critically-acclaimed book, Play Bigger: How Pirates, Dreamers and Innovators Create and Dominate Markets, introduced business to the idea of category design and has sold more than 150,000 copies worldwide. As a founding partner of CDA, Maney has helped leadership teams at hundreds of companies all over the world focus their strategic thinking through category design. Maney has been a contributor to Newsweek, Fortune, The Atlantic, Fast Company, CNN and ABC News, among other media outlets. He was a contributing editor at Conde Nast Portfolio during its brief run from 2007 to 2009. For 22 years, Maney was a columnist, editor and reporter at USA Today.

In this podcast for managers, Audrey, Lee and Kevin discuss:

· The latest new business categories that are hot for 2023

· The role of artificial intelligence/AI and how it can help define your category

· Why AI is the new electricity of creating new categories of products and services

· Class category design and how it defines what the new problem is that you are trying to solve

"The #1 mistake managers make is they don't clearly define the problem that their product solves and why it matters to the target persona.”– Kevin Maney

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Kevin Maney

https://www.linkedin.com/in/kevinmaney/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/marcreifenrath/

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227: The Employee's First 100 Days with Mark Reifenrath

Sun, 21 May 2023 06:00:00 -0000

Marc Reifenrath is the CEO & Co-founder of Spinutech, a full-service digital marketing agency with 150+ team members across the U.S. In that capacity, he understands firsthand how critical a company’s culture is to achieving and maintaining success.

Marc has helped Spinutech grow from a college start-up to one of the premier full-service digital marketing agencies in the country. The secret ingredient? Company values that are truly lived, including a commitment to “Get Better Every Day”.

In this podcast for managers, Audrey, Lee and Marc discuss:

The First 100 Days of an employee's tenure are crucial for their success and integration into the company culture. Managers should be proactive in setting up new employees for success during this period, including providing necessary equipment, training, and regular check-ins.
Adapting Onboarding for Remote Work: The shift to remote work necessitates changes in the onboarding process. This includes logistical changes, such as shipping equipment, and increased intentionality in scheduling meetings and interactions that would have occurred naturally in an office setting.
Company Culture and Core Values: The CEO should personally communicate the company's culture and core values to new hires. This direct communication ensures that employees understand the company's values from the source and can help instill these values more effectively. Mark Reifenrath shares how Spinutech achieved 10 years of zero turnover by fostering a strong company culture and values.
Attracting A-Players: To attract top talent, companies need to promote themselves as great employers, not just great service providers. This can involve building relationships with potential candidates over time and ensuring that the company's benefits and features are well-communicated.
Addressing Work-Life Balance and 'Quiet Quitting': Companies need to address the increasing demand for work-life balance and be aware of the 'quiet quitting' trend, where employees disengage from their work without formally resigning. This can involve offering more flexibility in work hours and ensuring that employees are engaged and supported in their roles.

"The #1 mistake managers make is trying to lead every person the same way and with the same message. You have to say the main points at least seven times before the team will truly hear it. You also have to say it many different ways because we all hear the same words differently.”– Marc Reifenrath

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Marc Reifenrath

www.spinutech.com

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

www.thegoodadvicecompany.com

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226: How to Build a High-Impact Personal Brand with Elizabeth Rosenberg

Sun, 07 May 2023 06:00:00 -0000

Elizabeth Rosenberg is a personal branding expert, strategic communications consultant, intuitive, and founder of The Good Advice Company. Her company is a marketing and communications consultancy, and with more than two decades of experience working with some of the most innovative brands and leaders in the world, Elizabeth taps her knowledge, intuition and truths to uncover and amplify purpose and ownable narratives.

In this podcast for managers, Audrey, Lee and Elizabeth discuss:

Personal Branding for Impact: Elizabeth Rosenberg emphasizes that personal branding should be driven by the desire to make a meaningful impact rather than seeking fame. She advises leaders to focus on authentic stories that reflect their true selves, which in turn resonate more with their audience.
Internal Personal Branding: Elizabeth highlights that personal branding is not just for external visibility but also crucial within an organization. She encourages individuals to be known for who they are and their unique contributions, rather than just their job titles, supporting a more human and impactful legacy.
Authenticity in Leadership: Elizabeth discusses the importance of authenticity in leadership, such as sharing personal stories of overcoming challenges like corporate burnout or being a sober leader. These authentic narratives can differentiate leaders and create a more meaningful connection with their audience.
Transparency in Communication: Elizabeth underscores the importance of transparency in communication, both upwards to the C-suite and downwards to employees. Clear and honest communication can build trust and mitigate crises, especially during challenging times like layoffs.
Purpose-Driven Leadership: Elizabeth's approach involves helping leaders uncover their life purpose and integrate it with their professional roles. This holistic view helps leaders align their work with their true values, leading to more fulfilling and impactful careers.

"Leaders make a mistake when they are living and leading in fear of being accepted as our authentic selves. And when they want to be famous, well known, or popular vs. wanting to make an impact.”– Elizabeth Rosenberg

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Elizabeth Rosenberg

https://www.linkedin.com/in/elizabethrosenberg/

https://twitter.com/goodadviceco

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://www.danapharant.com

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225: Dana Pharant: Become a Badass in Business

Sun, 23 Apr 2023 06:00:00 -0000

Dana Pharant grew up in a cult and in her journey to healing became a Dominatrix. She's the author of "Become a Badass in Business.” These days, she has changed gears to help leaders show up with true authenticity and confidence by standing in what she calls the Inner Dominatrix energy. Her training and philosophy show leaders how to become a badass in life and business by being unique and standing in your own personal power.

In this podcast for managers, Audrey, Lee and Dana discuss:

-Definition of Badass Leadership and how leaders can transition from submissive leadership to dominant leadership styles

-Inner Dominatrix energy channeling for leaders

-Finding the courage to make bold decisions outside your leadership comfort zone

-How her cult upbringing drove her to the business philosophy she has today showcasing empowered leadership

-Tangible exercises to shift your mindset

"For the term dominatrix, most people think in terms of what Hollywood presents. But what a dominatrix is actually about is taking people on this journey where we use pain as a way to transform what is going on in your life and to drop you into a space where you can see you are far more powerful than you thought.”– Dana Pharant

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Dana Pharant

https://twitter.com/DanaPharant

https://ca.linkedin.com/in/danapharant

http://www.facebook.com/Powernatrix

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.summitcpa.net/

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224: Jody Grunden: The Most Important Money Metrics

Sun, 09 Apr 2023 06:00:00 -0000

Jody Grunden co-founded Summit CPA Group (Summit) in 2002, which merged with Anders CPAs + Advisors (Anders) in 2022. Summit, now a division of Anders, was the first fully distributed accounting firm. As the leading provider of Virtual CFO Services in North America, Summit provides professional Virtual CFO Services for over 100 companies across the United States, helping business owners dive deep into the financial side of their business to maximize profits, minimize taxes, and increase cash flow.

In this podcast for managers, Audrey, Lee and Jody discuss:

-The Four Most Important Financial Metrics for Growing Your Business

-Cash flow as it relates to profit

-Jody’s recommendations on accurate financial forecasting

-How to preserve the bottom line no matter what changes happen in real time

-How to grow the company financially while maintaining firm control and agility

"The biggest mistake managers make is not knowing or understanding their non-financial KPIs.”– Jody Grunden

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Jody Grunden

https://twitter.com/jgrunden

https://www.linkedin.com/in/jodygrunden/

https://www.facebook.com/summitcpagroup

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/dhorsager/

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223: Building High-Trust Teams with David Horsager

Sun, 26 Mar 2023 06:00:00 -0000

David Horsager, MA, CSP, CPAE is the CEO of Trust Edge Leadership Institute, Trust Expert in Residence at High Point University and The Wall Street Journal best-selling author of The Trust Edge, The Daily Edge, and Trusted Leader. He is also a podcaster, creator of the Enterprise Trust Index™, and director of one of the nation’s foremost trust studies, The Trust Outlook. ® Horsager has advised leaders and delivered life-changing presentations on six continents, with audiences ranging from Delta, FedEx, and Toyota to the New York Yankees, MIT and the Department of Homeland Security. His work has been featured in prominent media such as Harvard Business Review, Forbes, and MSNBC.

Through speaking, training, consulting, and coaching, David and his team at Trust Edge Leadership Institute make it their mission to develop trusted leaders and organizations. With his trademark 8 Pillar Framework, David breaks trust down into tangible steps that can be leveraged right away to build a high-trust culture— because high-trust leaders and organizations bring out the best in their people and get measurable results.

In this podcast for managers, Audrey, Lee and David discuss:

Building Trust in Leadership: Trust is the foundation of effective leadership. Leaders who prioritize trust can foster better team collaboration and drive organizational success.
The Trust Edge Model: David Horsager introduces the Trust Edge model, which outlines eight pillars of trust. These pillars include clarity, compassion, character, competency, commitment, connection, contribution, and consistency.
Improving Employee Engagement: High levels of trust within an organization lead to improved employee engagement. Engaged employees are more productive, innovative, and committed to their roles.
Trust and Customer Loyalty: Trust is crucial for building long-term customer relationships. Companies that are trusted by their customers see higher levels of loyalty and repeat business.
Measuring Trust: David emphasizes the importance of measuring trust within an organization. Using tools and surveys to assess trust levels can help identify areas for improvement and track progress over time.

"Leaders don’t realize that a lack of trust is their biggest expense. They often don't see how a lack of trust affects EVERY aspect of the business!”– David Horsager

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with David Horsager

https://trustedge.com/

http://www.davidhorsager.com/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://ramsayinnovations.com/

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222: Jon Morris: Why Isn't My Agency Growing?!

Sun, 12 Mar 2023 07:00:00 -0000

Jon Morris is the founder & CEO of Ramsay Innovations and a serial entrepreneur. Prior to Ramsay, he established Rise Interactive in 2004,with prize money from his second-place finish in the University of Chicago’s prestigious New venture Challenge. Over the next 16 years he grew Rise from a one-person shop to one of the largest independent marketing agencies in the world, selling in 2018. While pondering his next move, he realized that he was most energized when connecting and helping fellow entrepreneurs grow their businesses. Ramsay Innovations’ mission is to transform marketing agencies by providing them with world-class, agency-specific finance management and strategic planning at a fraction of the cost.

In this episode, Lee, Audrey and Jon discuss:

-Current landscape of agencies in the U.S. and prediction for 2023 given a possible recession

-The huge opportunities Jon sees for agency sales reps this year and methods to grab more market share

-How to expand owned and earned media

-EBITA for agencies and recommended percentages to keep this year

-How to scale up your sales departments to drive growth and gross margins he recommends for 2023

-Jon's methods for accurately budgeting and forecasting for the year

"The biggest mistake agency managers make is the lack of understanding how to use financial insights to improve decision making that will lead to more profits, cash and growth." - Jon Morris

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Jon Morris

https://www.linkedin.com/in/jonmorrisramsayinnovations/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/EvereePay

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221 Ron Ross: Pay Talent Daily and Retain It!

Sun, 26 Feb 2023 07:00:00 -0000

Joining us today is Ron Ross, President and COO of Everee, a payroll platform that eases the payroll process for both employers and employees.

Ron is a seasoned finance executive with 15 years of experience leading accounting, finance and operations teams at fast-growing companies. Ron

came up with Everee after seeing firsthand the negative impact of waiting two weeks for a paycheck. His daughter had a job making enough to cover

her expenses, but she kept running out of money because the timing of her payday and bills didn’t match. Realizing what a huge problem this was for

so many Americans, Ron decided to challenge the status quo and created Everee to make faster paydays a reality. Since founding the company in 2018,

Ron has grown the team by 5X and raised Seed and Series A financing rounds totaling $14M in April 2019 and 2020 respectively

In this podcast for managers, Audrey, Lee and Ron discuss:

-Why the Payroll Industry Still Supports Outdated Pay Cycles

-How a daily payroll is more attracted to talent and key to retention

-Instant Pay Trends, Fintech as a whole, Embedded Worker Payments

-Instant Commissions and the new model for those payments

-How and why remote working has boosted instant payroll trends

-How long it takes for a company to switch from two-week payroll to an instant payroll model

"We will see remote working stick and so people are looking for something that will really be beneficial to their lives and really motivate them and paying them faster is one of those .”– Ron Ross

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Ron Ross

www.everee.com

https://www.linkedin.com/in/ron-ross-0b7963bb/

https://www.facebook.com/EvereePay/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.ph-creative.com/

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220: Bryan Adams: Employer Brands: Stop Sugarcoating When Hiring

Sun, 12 Feb 2023 07:00:00 -0000

Bryan Adams is the CEO and founder of Ph.Creative, a global employer branding agency. He is a prominent employer brand thought leader, podcaster, speaker, and author of “Give & Get Employer Branding.” Ph.Creative has built world-class employer brands and talent engagement strategies that have worked with the world’s top brands.

In this podcast for managers, Audrey, Lee and Bryan discuss:

-Definition of an employer brand

-Examples of how to let prospective employees have a realistic view of what working at your company is really like

-Timing of employer brand rollout in the hiring process

-Why an employer brand can decrease regrettable employee losses and increase retention

"What is employer branding? It’s very important if you own or run a business, or even manage a team. It’s a strategic approach to employer brand that aligns your business strategy with attracting and retaining the people you need to win.”– Bryan Adams

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Connect with Bryan Adams

https://www.linkedin.com/in/bryanadams1/

https://www.facebook.com/Ph.Headquarters

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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219: Maria Victoria Albina: Stress, Anxiety and Burnout

Sun, 22 Jan 2023 07:00:00 -0000

FREE MEDITATIONS FOR MANAGE SMARTER LISTENERS: victoriaalbina.com/salesfuel

In this podcast for managers, Audrey, Lee and Victoria discuss:

-Signs and signals leaders should look for indicating they aren’t well

-Why people pleasing and likability are a recipe for bad health for leaders

-How past traumas play out in bad health today

-A calming exercise to use at work to reset your nervous system and re-center yourself

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Victoria Albina

· Website

Instagram: @victoriaalbinawellness

Podcast: Feminist Wellness

· Facebook

· LinkedIn

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.thesalesblog.com/

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218: Anthony Iannarino: Leading Growth: The Proven Formula for Consistently Increasing Revenue

Sun, 08 Jan 2023 07:00:00 -0000

Anthony Iannarino is a writer, speaker, salesperson, sales leader and entrepreneur. He publishes a daily blog at www.thesalesblog.com. His new book is called Leading Growth: The Proven Formula for Consistently Increasing Revenue . The book is an expert guide to enabling revenue growth in your sales team. Anthony Iannarino was frustrated with how sales were going at his staffing company when he discovered that there was a bigger problem at hand - the sales conversion process. Anthony dedicated 11 years to researching, developing, and testing his sales formula. This resulted in a proven framework that enables sales managers to seamlessly complete the competency transfer process. Over the next decade, the sales teams he worked with consistently hit their aggressive sales targets through value creation, differentiation, and knowing exactly what to say to advance the sale. Today Anthony is a 3-time best selling author, keynote speaker, and has helped 321+ companies maximize their conversions.

In this podcast for managers, Audrey, Lee and Anthony discuss:

-New frameworks for growth involving people, planning, pipeline and efficacy of your new strategy

-Examples of how to talk to salespeople who are failing at prospecting and/or hitting goal

-How to make salespeople self-report to create accountability

-Suggested new communication methods and cadence to boost revenues

"The number 1 mistake managers make is lack of engagement and not enough engagement. They often believe they are too busy, much of the time this is because their company takes them away from their teams.”– Anthony Iannarino

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Connect with Anthony Iannarino

https://twitter.com/iannarino

https://www.linkedin.com/in/iannarino/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://darrinjahnel.com/

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217:Darrin Jahnel: Special Teams Cultures

Sun, 25 Dec 2022 07:00:00 -0000

Darrin Jahnel is the founder and CEO of Jahnel Group, a 150-person software consulting company headquartered in upstate New York. Darrin leads with energy and is maniacally focused on creating an amazing work environment for his team. Jahnel Group has made the Inc 5,000 list 6 years in a row and has won multiple best workplace awards for their amazing culture. One of the keys to success is tying your love and experience playing basketball by applying those concepts to special teams. Prior to starting the company in 2012, Darrin worked as a Senior Software Engineer on Wall Street. Darrin has led numerous engineering teams on multi-million-dollar projects and is a member of MENSA. He is happily married and has 4 children (2 adopted children and 2 birth sons). Darrin’s oldest son, Gideon, is from Nigeria. Although Darrin and his wife refer to Gideon as their son, they were not able to officially adopt him. Gideon has parents and 5 siblings back in Nigeria. Last year, Gideon worked 60 hours a week, all summer long and earned enough money to buy his family a house back in Nigeria!

In this podcast for managers, Audrey, Lee and Darrin discuss:

-Definition of special teams within organizations

-How basketball helped him create a successful company and specific sports-related culture

-The story of adopting his eldest son from Nigeria, and what his son has achieved in helping his origin family back in Africa

-Tips on managing a lot of different personality types

"The number 1 mistake managers make is not buying into servant leadership. If leaders don't put their people first, it's clear to the people on their team and it prevents them from truly connecting. Groups that have an “every man for themselves” mentality rarely achieve greatness..”– Darrin Jahnel

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Connect with Darrin Jahnel

https://www.linkedin.com/in/darrin-jahnel/

https://www.facebook.com/jahnelgroup

https://jahnelgroup.com/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/The-Saltzman-Group-531501043566761

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216: David Saltzman: StoryBrand Selling

Sun, 11 Dec 2022 07:00:00 -0000

David Saltzman is the Principal at The Saltzman Group and a 20-year nationally-published monthly columnist, an accomplished stage and keynote speaker, and a seasoned marketer. For the past 15 years, David has focused on helping others create story-based marketing that cuts through the noise in their marketplaces and creates the first step toward enduring relationships. As a Certified StoryBrand Guide, David and his team employ the StoryBrand framework to structure and focus the story their clients use to win business and attract customers.

In this podcast for managers, Audrey, Lee and David discuss:

-The StoryBrand Process

-Why are some stories memorable and spur action while others are ineffective

-What are some of the pitfalls of the storytelling approach to watch for?

-Why you should Always be Yoda and never be Luke Skywalker

-The role of emotion in corporate sales

"The number one mistake managers make is making themselves the hero of the client’s story.”– David Saltzman

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Connect with David Saltzman

www.thesaltzmangroup.com

https://www.linkedin.com/company/the-saltzman-group/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/jebblount/

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215: Jeb Blount: Selling in a Crisis

Sun, 27 Nov 2022 07:00:00 -0000

Jeb Blount is the author of thirteen books including Fanatical Prospecting, Sales EQ, Virtual Selling, and his latest book, Selling in a Crisis: 55 Ways to Stay Motivated and Increase Sales in Volatile Times - which is the topic of today's discussion. Jeb advises a who’s who of the world’s leading organizations and their executives on the impact of emotional intelligence and interpersonal skills on customer-facing activities. He is among the world’s most respected thought leaders on prospecting, sales, leadership, and customer experience.

In this podcast for managers, Audrey, Lee and Jeb discuss:

· The real secrets to selling more in a crisis

· Why you need more than charm and a great personality to close sales in a crisis

· Why you must stop swimming naked and put your bathing suit on

· Why you don’t get into buckets with crabs

"We assume we are succeeding because we are so awesome at what we do. But as the saying goes, don’t confuse a bull market with brains. During cycles of abundance, even the weak can succeed.”– Jeb Blount

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Connect with Jeb Blount

https://jebblount.com/

https://www.facebook.com/SalesGravy

https://www.youtube.com/channel/UCUVoyyL3KRtiXFXdcWwN8bA

https://www.instagram.com/salesgravy/

https://salesgravy.com/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://lakeyacherry.com/

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214: Lakeya Cherry: Managing Inclusively

Sun, 13 Nov 2022 07:00:00 -0000

Dr. Lakeya Cherry, DSW, MSSW, ACC is an executive leadership coach who has dedicated her career to the growth and development of individuals and the organizations they are a part of. As an ICF Certified Coach, a StartingBloc Fellow, a Google #IamRemarkable Facilitator, and a Certified Dare to Lead™ Facilitator, she believes that when leaders are empowered to reach their fullest potential, they will be able to support those around them more effectively. Dr. Cherry holds the title of Chief Executive Officer of The Network for Social Work Management, an international organization dedicated to strengthening and mobilizing diverse social impact leaders. Her approach is informed by her Doctorate in Social Work from the University of Southern California as well as her M.S. in Social Work from Columbia University, and her B.A. in Psychology and Legal Studies from the University of California at Santa Cruz.

In this podcast for managers, Audrey, Lee and Lakeya discuss:

· Definition of inclusive managing

· The major elements needed to start and maintain a robust culture of managing inclusively

· How to increase manager and employee buy-in to a new program

· Managing effectively more personally to reports, including increasing knowledge of home and family life

"The #1 mistake managers make is not having high emotional intelligence and a commitment to their own leadership development, then they will likely have many blind spots that will impact their ability to lead effectively.”– Dr. Lakeya Cherry

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Lakeya Cherry

https://www.linkedin.com/in/lakeyacherry/

https://www.facebook.com/lakeyacherryllc/

https://evolution.team/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/matttenney/

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213: Matt Tenney: Retaining Your Best Employees

Sun, 30 Oct 2022 06:00:00 -0000

Matt Tenney works to develop highly effective leaders and sales professionals who achieve extraordinary, long-term business outcomes – and live more fulfilling lives – as a result of realizing high levels of self-mastery and more effectively serving and inspiring greatness in the people around them.

Matt is a social entrepreneur and the author of the highly acclaimed books Serve to Be Great: Leadership Lessons from a Prison, a Monastery, and a Boardroom and The Mindfulness Edge: How to Rewire Your Brain for Leadership and Personal Excellence Without Adding to Your Schedule.

Matt is also an international keynote speaker, a trainer, and a consultant with the prestigious Perth Leadership Institute. His clients include Wells Fargo, Marriott, Keller Williams, Salesforce, United Airlines, and many other companies, associations, and universities.

In this podcast for managers, Audrey, Lee and Matt discuss:

· The dynamics of this unusual job market

· Core needs of your teams to retain talent and reduce turnover

· Who is driving up to 70% of employee engagement and retention?

· Is it all about pay?

BONUS CONTENT FOR OUR LISTENERS: https://www.matttenney.com/engagement-and-retention-help/.

"The #1 mistake managers make is they don't have a scalable, repeatable process for maintaining a sustainable, high-performance culture that attracts and retains top talent.”– Matt Tenney

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Connect with Matt Tenney

www.MattTenney.com

https://www.facebook.com/MattTenneyServes

https://twitter.com/matttenney1

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://feelmoreproductive.com/

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212 Sandra Halling: People Before Process boosts productivity

Sun, 16 Oct 2022 06:00:00 -0000

Give Sandra Halling the business equivalent of a 5,000 piece jigsaw puzzle and she can make it look like the picture on the box. As founder of The Data Mavens, she’s dedicated to helping entrepreneurs and executives design their workflow and systems to feel organized, have peace of mind, and prioritize what matters to them. Sandra is an expert on platforms like Deltek Vision, Notion, and ClickUp but her real priority is helping you develop better work habits by achieving Aligned Productivity—that is to say, aligning your work with your values.

In this podcast for managers, Audrey, Lee and Sandra discuss:

1 - People Before Process and how an empathetic human-first culture can revolutionize a business

2 - Strategic planning to prioritize projects that actually move the needle

3 - Data structure, UI, and how that impacts the user experience when learning new applications

4 - Definition of Aligned Productivity and how it can boost company performance

"The #1 mistake managers make is they do not consider the human element of their tech stack. Both in terms of how the tools are selected and the amount of training, guidance, and support the team might need to really leverage what they’re given to use.”– Sandra Halling

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Sandra Halling

https://twitter.com/CreatrixOfOrder

https://www.linkedin.com/in/sandrahalling/

https://www.sandrafixmytech.com/?page_id=97

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

www.linkedin.com/in/skotwaldron

Twitter: @SalesFuel

Facebook: https://www.facebook.com/salesfuel/

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211: Skot Waldron: Fixing Agency Culture

Sun, 25 Sep 2022 06:00:00 -0000

For the past 20 years, Skot Waldron’s work for clients such as J.P. Morgan Chase, CDC, Georgia Tech, Royal Caribbean, Sesame Workshop, The Home Depot, and The Coca-Cola Company has included national and international communication programs.

Skot Waldron is an internal communication strategist who uses his extensive knowledge of brand development to build loyalty amongst individuals, teams, and organizations. Unlike most communication programs out there, Skot coaches leaders and employees to become liberators using programs that are simple, scalable, and sustainable for the long term.

He believes the influence you have, your alignment as an organization, and your ability to execute effectively all begin with you and how you communicate.

In this podcast for managers, Audrey, Lee and Skot discuss:

-Communication challenges all agency types experience

-Healthy disagreement facilitation to foster the creative process

-Tips on communication, transparency and difficult conversations

-The #1 problem leaders have with INTERNAL communication

"I help leaders make sense of complex communication challenges and have frequent “ah-ha” moments in order to learn more about themselves and learn how to build influence with others. ”– Skot Waldron

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Skot Waldron

www.skotwaldron.com

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/johnrobertson-fortlog/

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210: John Robertson: Why EAPs Don't Work

Sun, 11 Sep 2022 06:00:00 -0000

John Robertson is the Founder and President of FORTLOG Services. John built his services with a focus on an encouragement-based approach, resolving root causes as opposed to treating crisis and transition in the workplace symptomatically, as is often the practice. A trusted thinking partner with 30+ years of assisting individuals and organizations manage all forms of crisis/ change, John leverages a values-anchored ethos as a leadership development specialist, helping organizations and individuals to define the new norm and thrive. Over the years, John has gained extensive and diverse experiences working with Indigenous peoples [First Nations], first responders, small-medium businesses, non-profits, churches, communities, municipalities, educational, health care, families, and EAPs. John’s qualifications include Conversational IQ™, psychological health and safety advisor, ICF coach, Resilient Leadership, crisis intervention instructor, numerous psychometric tools, Certified Trauma Treatment Specialist (CTTS), Certified grief counsellor, and a Masters and Bachelors degrees.

In this podcast for managers, Audrey, Lee and John discuss:

· The 4 D Process for Organizational Transformation

· Why wellness is more than being sick

· Why EAPs don’t work

"Wouldn’t it be great to move out of a constant reactive leadership state and into a proactive one where your initiatives are leadership endorsed and supported AND personnel driven?”– John Robertson

U.S. - Dial 988 Suicide and Crisis Lifeline

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Connect with John Robertson

https://fortlog.co/

https://fortlog.co/managesmarter

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://michelletillislederman.com/

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209: Michelle Tillis Lederman: The 11 Laws of Likability

Sun, 28 Aug 2022 06:00:00 -0000

Michelle Tillis Lederman, one of Forbes Top 25 Networking Experts, and MG100 Coach, is the author of four books including the internationally known, The 11 Laws of Likability, and also the book, The Connectors Advantage. Michelle is a connection creator and CEO of Executive Essentials, which provides customized communications and leadership programs for fortune 500, non-profit, university and government clients. A former finance executive and NYU Professor, Michelle is a regular in the media appearing on NBC, CBS, Fox, NPR, the Wall Street Journal, NY Times, CNBC, and others. Michelle is known for helping people work better together and advance their individual impact.

In this podcast for managers, Audrey, Lee and Michelle discuss:

· The 11 Laws of Likability

· Michelle’s definition of credibility and trustworthiness

· What to do before, during and after a networking contact to install likability and boost your relationship networking

· Definition of the Law of Energy and how to access productive personal energy to position a better mindset to have an effective conversation

· Introverts vs. Extroverts and how to maximize connectiveness based on which one of these you are.

"Tapping into likability doesn’t mean making everything all perky and bright and constantly being happy. In some ways it’s just the opposite.”– Michelle Tillis Lederman

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Connect with Michelle Tillis Lederman

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.revenuegrowthengine.net/

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208: Darrell Amy: Aligning Sales and Marketing

Sun, 14 Aug 2022 06:00:00 -0000

Darrell Amy is on a mission to help great companies grow revenue.

With 27 years of B2B marketing and sales experience ranging from mid-sized local companies to enterprise organizations, Darrell has diverse experience across the sales and marketing landscape. He has trained thousands of salespeople in solution selling, created digital marketing strategies for hundreds of companies, and consulted with Fortune 500 technology companies. He knows what works—and what doesn’t. He’s the author of the best-selling book Revenue Growth Engine, How To Align Sales and Marketing To Drive Accelerate Growth. He’s the host of the Revenue Growth Podcast on the C-Suite Radio Network and the co-host of the Selling From the Heart podcast. He’s a member of the Forbes Business Council and a C-Suite Advisor.

In this podcast for managers, Audrey, Lee and Darrell discuss:

-How to drive higher revenue by sales and marketing alignment

-How a revenue focus is a more holistic approach to growing your business

-5 Ways to Analyze your sales and marketing alignment

FREE MATERIALS TEXT REVENUE TO 21000

"Whether it be focusing on just one end of the client life cycle or focusing too much on their own department, many leaders struggle to maximize client relationships due to misalignment across the revenue engine.”– Darrell Amy

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Connect with Darrell Amy

https://twitter.com/darrell_amy

https://www.linkedin.com/in/darrellamy/

https://www.linkedin.com/company/revenue-growth-engine

https://www.facebook.com/darrell.amy

https://www.facebook.com/revenuegrowthengine

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.orocollective.space/

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207: Teresa Mitrovic: Psychological safety and high trust work cultures

Sun, 31 Jul 2022 06:00:00 -0000

Teresa Mitrovic is the founder of ORO Collective, as well as a consultant, coach, course creator and author specializing in performance, psychological safety and trust. In her past life as a corporate leader, when the increasing demands of senior leadership clashed with single parenthood, coaching as a leader was the solution. With workloads reset, team cohesion and alignment gained, performance improved and profit tripled. She has lived and worked internationally, delivering keynotes and workshops to clients large and small and authored the book ‘The Currency of Connection - how trust transforms life, relationships and work’. Now based in Melbourne, Australia with her husband and dog, she works internationally - and virtually - coaching top executives from companies like Barclays, Hasbro, Disney, and Accenture.

In this podcast for managers, Audrey, Lee and Teresa discuss:

· Why leaders should care about psychological safety and high trust environments?

· How to create trust that neutralizes workplace relationship tension

· Psychological safety and its role in employee retention

· Why you should ditch competitive reward programs

"Many leaders are not willing to embrace the changes that would help them retain their talent. The problem isn’t that managers don’t understand what their employees need; they don’t see how they can keep performance high while accommodating employee demands. However, this is a false dichotomy and both can be achieved to drive performance while retaining talent.”– Teresa Mitrovic

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Teresa Mitrovic

https://twitter.com/teresamitrovic

https://www.facebook.com/orocollectiveteam

https://www.linkedin.com/company/oro-collective/

Teresa has created a special offer for your audience, which will be live at https://www.orocollective.space/managesmarter. Your listeners can access some free resources and also get $50 USD off either the "30 Day Team Reset" course or the "The Performance Partnership Playbook"

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/RZeroSystems

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206: Neil Day: Startups and How To Avoid Leadership Burnout

Sun, 17 Jul 2022 06:00:00 -0000

In the cutthroat world of tech, Neil Day is a battle-tested veteran. With 40+ years of experience in the industry, he’s led technology teams at Walmart.com, Shutterfly, Blue Bottle Coffee, and more. Now he’s fighting a new battle as CTO of R-Zero, the first company built from the ground up to tackle the transmission of pathogens in the COVID-19 era.

In this podcast for managers, Audrey, Lee and Neil discuss:

· Differences managing at a startup vs. a large tech company

· Balancing learning quickly and getting to market

· How tech must support sales so they have max credibility in go to market strategy

· Leadership who “fly to close to the sun” and mix ego with the brand launch

"One mistakes startups make is overinvesting in platform too early. You just don’t know what your final product is going to look like." – Neil Day

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Neil Day

https://rzero.com/

https://www.linkedin.com/in/neil-day-121444/

https://www.facebook.com/rzerosystems

#sales #startups #managers #leaders #salescredibility

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

self-publishingschool.com

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205: Chandler Bolt: Self-publish a book and grow your business

Sun, 03 Jul 2022 06:00:00 -0000

Chandler Bolt is an investor, the CEO of Self-Publishing School & SelfPublishing.com, Forbes 30 Under 30, and the author of 7 bestselling books including his most recent book titled “Published.”. Self Publishing School is an INC 5000 company the last 3 years in a row as one of the 5,000 fastest-growing private companies in the US.

In this podcast for managers, Audrey, Lee and Chandler discuss:

· How to find the “why” of writing a book and how to pick your topic

· How to leverage your book to grow your business

· Best practices on book length

· 4 P’s of a best-selling book

· Pain pills vs. negativity strategy

BOOK SPECIAL FOR OUR LISTENERS: Get Chandler’s “Published” book free! First 50 people to sign up get a free book at this link. PUBLISHEDBOOK.COM/SMARTER

"When it comes to writing, marketing, and publishing a book, the first step to take is discovering your purpose for beginning the journey in the first place." – Chandler Bolt

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Chandler Bolt

SelfPublishing.com

twitter.com/self_pub_school

https://www.linkedin.com/in/chandlerbolt/

linkedin.com/company/self-publishing-school

https://www.facebook.com/chandler.bolt1

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://bold.saxum.com/esg

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204: Jeff Risley: Marketing with Emotional Intelligence

Sun, 19 Jun 2022 06:00:00 -0000

Joining us today is Jeff Risley, the Chief Growth Officer at Saxum. With 30 years of experience in marketing, business development, strategy, consulting, sales, organizational growth, and relationship building, combined with the drive to create a better world, Jeff is here to help you make some meaningful change in your business when it comes to sales credibility and marketing.

In this podcast for managers, Audrey, Lee and Jeff discuss:

· How marketing can help boost sales

· Why sales professionals need to behave more like doctors than salespeople

· Tips on keeping up with the changing marketing landscapes

· How he guides clients to producing business results that are for the greater good-Purpose Driven Business

· How to create a common language with your team to encourage greater emotional intelligence in the workplace.

"The #1 mistake managers and leaders make is not being emotionally intelligent. We have for so long rewarded thinking intelligences -- hard skills. But leadership and management are about people, and people are emotional beings. The more managers and leaders learn how to be more self aware and relate to people with empathy, active listening and the right amount of support and challenge, the better they will be at getting the best out of people." - Jeff Risley

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Jeff Risley

https://bold.saxum.com/revenuemarketing

https://www.linkedin.com/in/jeffhrisley/

https://twitter.com/risleyranch

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/MichaelBuzinski/

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203: Michael Buzinski: Boosting Revenues with Digital Marketing

Sun, 05 Jun 2022 06:00:00 -0000

Michael “Buzz” Buzinski is a life-long entrepreneur, a digital marketing

thought leader, an author, and the Chief Marketing Officer of Buzzworthy

Integrated Marketing.. He has worked with over 1200 service-centric

businesses and helped their digital marketing deliver more predictable

and profitable clients through their website. Using the Rule of 26,

Michael can double any business’s website revenue. Michael’s sole

mission is to help entrepreneurs avoid the time drain and frustration

of managing profitable digital marketing campaigns and reduce the

prevalence of entrepreneurial poverty across the country.

In this podcast for managers, Audrey, Lee and Michael discuss:

· Rule of 26 definition and strategy to boost traffic, sales and conversion rates

· Junk traffic and how to filter it out

· Recommended messaging to keep traffic and increase conversions

· Best positioning for service businesses to appeal to clients and how to find your niche to appeal to prospects

· Calculating the average value per client

· Make digital marketing S.I.M.P.L.E. (Streamline, Identify, Market Research, Plan, Launch, and Evaluate)

· Michael’s sole mission is to help entrepreneurs avoid the time drain and frustration of managing profitable digital marketing.

“The biggest marketing mistake service-centric business managers and leaders make is not firing unprofitable clients so they can focus on attracting more profitable clients. Most times, they do this because of restricted cash flow. What they don't realize is that their cash flow problems are a result of servicing unprofitable clientele.” – Michael Buzinski

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Michael Buzinski

https://buzzworthy.biz/

https://www.facebook.com/urBuzzworthy

https://www.instagram.com/BuzzworthyMarketing/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://juliehansen.live/

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202: Julie Hansen: Improving Virtual Credibility During Online Meetings

Sun, 22 May 2022 06:00:00 -0000

Julie is a virtual-selling thought leader and the author of three books including the recent, "Look Me In The Eye: Using Video to Build Relationships with Customers, Partners, & Teams," which was named Top Sales Book of 2021.

Through her Selling On Video Master Class and coaching, Julie helps sales leaders and teams to leverage video in a way that drives sales.

In addition to a successful career in sales and leadership, Julie worked as a professional actor appearing in over 75 plays, commercials, films, and television shows, including HBO’s Sex & The City

In this podcast for managers, Audrey, Lee and Julie discuss:

· Mistakes salespeople make while on camera online that damages their credibility

· Strategies for body language, eyes and facial expressions to improve your digital credibility online

· How to use peripheral vision exercises and energy levels to build online sales credibility

· Why salespeople need to keep their online camera ON even if the prospect or client has theirs off

· Camera positioning, where to look when and how to successfully “read the room” when it’s a digital online Zoom room or other platform

“The main mistake leaders make is they equate a salesperson’s length of time on video with competency, imagine that one class on virtual selling will make the kind of counter-intuitive behavioral change necessary to excel on video, or think supplying their team with the technology to connect is sufficient. – Julie Hansen

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Julie Hansen

https://www.linkedin.com/in/juliehansensalestraining/

https://twitter.com/acting4sales

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://www.SalesArchitects.com

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201: Lee Salz: How Do I Sell Different!?

Sun, 08 May 2022 06:00:00 -0000

Lee Salz is CEO of Sales Architects, business consultant and an expert in sales differentiation. When salespeople aren’t winning deals at desired levels or price points, executives and business owners turn to him. He is the bestselling, award-winning author of six books, including Sales Differentiation. His sixth booked is entitled Sell Different!, which presents all-new sales differentiation strategies to outsmart, outmaneuver, and outsell the competition.

In this podcast and vodcast for sales managers, Audrey, Lee and Lee discuss:

·-How to identify your unique differentiators

·-Analysis of touchpoints you have with prospects and current clients

-How sales managers can break out of a mindset rut and drive themselves and their team to better performance

-Why Lee hates the word "closing"

“Salespeople are so heavily focused on trying to differentiate what they sell that they forget they also have an opportunity to stand out from the competition." –Lee Salz

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Lee Salz

www.SellDifferentBook.com

LinkedIn: https://www.linkedin.com/in/leesalz/

Facebook: https://www.facebook.com/LeeBSalz/

Twitter: @salesarchitects

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/Ei4Change

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200 Robin Hills: Emotional Intelligence for Managers

Sun, 24 Apr 2022 06:00:00 -0000

Robin Hills is the director of Ei4Change, a company specializing in educational training, coaching and personal development focused around emotional intelligence, positive psychology and neuroscience. He has taught over 250,000 people in 185 countries how to build resilience,

increased self-awareness and understanding of others. His educational programs on resilience and emotional intelligence cover the most comprehensive and detailed education of any emotional intelligence organization and are today used in educational establishments in South Africa and India.

Robin is also the author of 2 books and has through his work developed the experiential coaching methodology Images of Resilience to support cathartic conversations around resilience.

He has delivered key-note speeches at conferences across the world including at Harvard University and sits on the North West Committee of the Association of Business Psychology.

In this podcast for managers, Audrey, Lee and Robin discuss:

· How to identify how others are feeling and how you are feeling in the moment

· How managers can harness emotions for good, rather than negativity

· Techniques to calm emotionally charged situations

· Virtual emotional intelligence-What to look for in virtual meetings and remote teams and workers

“Emotions are complex physiology and psychological responses to the environment as it changes. Most managers and leaders are not aware of emotions beyond a few basic ones and, even then, they are not very good at managing them in themselves and in others." –Robin Hills

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Robin Hills

https://ei4change.com/

https://www.linkedin.com/in/robinhills/

https://www.facebook.com/EI4Change/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/jonathanbrill

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199 Jonathan Brill: Ride the Rogue Waves Into Change

Sun, 10 Apr 2022 06:00:00 -0000

Jonathan Brill is our guest---he helps leaders turn disruption into opportunity as a speaker and advisor. He is the author of ROGUE WAVES: Future-Proof Your Business to Survive and Profit From Radical Change. He was previously the Global Futurist at HP. His companies have developed over 350 products for organizations like Samsung, Microsoft and the US Government. He creates intellectual content for TED, HBR, Fast Company, Bloomberg and many other organizations.

In this podcast for managers, Audrey, Lee and Jonathan discuss how to ride changes into the future with confidence, leadership, credibility and clarity. They also discuss:

· 4 Major techniques for knowing about the future, no matter what field you’re in

· Definition of Rogue Wave and how to reset expectations to successfully ride it out

· More accurate ways to predict the future right or wrong given current information

· Future of labor shortages, automation

· Salespeople job changes in the future and what to expect

· Cryptocurrency predictions

“We are focused on compound growth when we should be focused on compound volatility, on rogue waves. When we recognize that the world is becoming more volatile and that change is the primary cause of fortune and failure, it opens up new opportunities for resilience and growth." –Jonathan Brill

BOOK: Rogue Waves: Future-Proof Your Business to Survive and Profit From Radical Change, McGraw-Hill, 2021 https://www.jonathanbrill.com/roguewaves

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Jonathan Brill

jonathanbrill.com

https://www.linkedin.com/in/jonathanbrill1

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.carolkaemmerer.com/

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198 Carol Kaemmerer: Improve Your LinkedIn Profile to Boost Sales and Credibility

Sun, 27 Mar 2022 06:00:00 -0000

Carol Kaemmerer took what seemed like shockingly bad news, and turned it into an amazing opportunity. After a surprise downsizing in the Fortune 500 company she served as a consultant, Carol found that her 20 years of marketing communications experience there provided a perfect set up for helping professionals build their online brand. LinkedIn, she recognized, is an integral part of that brand-building. But many brilliant leaders, are unable to articulate their brand effectively on LinkedIn, and that was a weak link in their online reputation.

Since 2011, Carol has focused her communications expertise on helping C-suite executives and senior leaders use LinkedIn powerfully, creating positioning and messaging that reflects their business passion with authenticity. Her book, LinkedIn for the Savvy Executive, was originally published in 2016; the book was revised and published in its Second Edition in January 2021. Carol is a professional member of the National Speakers Association, Certified Virtual Presenter, and Advisor to the C-Suite Network.

In this podcast for managers and C-Suite leaders, Audrey, Lee and Carol discuss how to build sales, credibility and effective leadership on LinkedIn including:

· Most common mistakes most leaders make on LinkedIn

· LinkedIn etiquette mistakes and best practices

· Common settings mistakes that can damage your LI credibility

· Behavioral checklist for positive changes to your LinkedIn profile

OFFER 10% OFF ON CAROL’S BOOK AND LINKEDIN COURSE FOR OUR LISTENERS: Order on her website carolkaemmerer.com Enter a code SPECIAL to get your discount!

“Leaders often forget their ONLINE PRESENCE is one of the most important ways that people find out about them. They leave their LinkedIn profile in it's most skeletal form. This is so unfortunate, because with the right LinkedIn text, the seeds of know, like and trust can be sprouting already, before that first on-screen or in-person meeting." –Carol Kaemmerer

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Carol Kaemmerer

https://www.linkedin.com/in/carolkaemmerer/

https://www.youtube.com/carolkaemmerer

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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197: Michael Tanner Build credibility and effective leadership

Sun, 13 Mar 2022 07:00:00 -0000

Michael Tanner is a leadership veteran and expert in building credibility and effective leadership. He has more than 28 years of highly engaged and practical experience. His company is called Credible Leaders and you can find it at credibleleaders.com. Through successful leadership positions of increasing scope, ranging from the U.S. Marine Corps infantry to C-suite executive, Michael is constantly increasing his knowledge and experience as a leadership practitioner. Michael earned a bachelor’s degree in computer science and a master’s degree in leadership. He prides himself on leveraging his unique combination of education, skills, and experience to harness the greatness within his clients and unleash the possibilities of their leadership potential. Michael believes that leadership should positively impact lives, not just business results. He is dedicated to be the servant leadership coach that equips all leaders to impact the lives of those they lead.

In this podcast for managers, Audrey, Lee and Michael discuss how to build credibility and effective leadership including:

· Why leadership should positively impact lives, not just revenue

· Why credibility is the foundation of leadership

· The Leadership Equation and its 4 variables

· How to increase your competency in leadership effectiveness and practice

“The #1 mistake most managers make is Ineffective methods of measuring leadership effectiveness. Improvement in leadership effectiveness is nearly impossible without appropriate measurements." –Michael Tanner

Build Credibility and Effective Leadership with the Manage Smarter Podcast.

Connect with Michael Tanner

CredibleLeaders.com

Twitter: @mtanner42

LinkedIn Profile: https://www.linkedin.com/in/1tanner/

LinkedIn Company Page: https://www.linkedin.com/company/credibleleader/

Facebook Profile: https://www.facebook.com/michaeltanner42/

Facebook Company Page: https://www.facebook.com/CredibleLeaders

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/jenniferolivermackin/

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196 Jennifer Mackin: Create a leadership development revolution

Sun, 27 Feb 2022 07:00:00 -0000

Jennifer Mackin is a ForbesBooks author of Leaders Deserve Better: A Leadership Development Revolution, and a leader of two consulting firms – CEO of Oliver Group, Inc. and President and Partner of Leadership Pipeline Institute US. As an author and speaker with over 25 years of consulting experience, she is a recognized leadership development influencer, having worked with CEOs, human resources managers, leadership development leaders, entrepreneurs, and other senior leaders in all industries. She earned her BS in marketing from Indiana University and her MBA from Owen School of Management at Vanderbilt University

In this podcast for managers, Audrey, Lee and Jennifer discuss how to create a leadership development revolution, including:

· The lack of a pipeline of emerging leaders in the workplace

· The damage lack of preparation of younger leaders can cause nationwide

· How senior leaders should be involved and aligned in professional development of leaders of long-term business planning

· The 4 most common ways leaders miss out on developing their people

“There’s a slow moving crisis taking over the corporate world— companies are run by ill-prepared leaders. It is jeopardizing the livelihoods of all team members, causing emotional and psychological turmoil, and destabilizing an otherwise productive workforce; A world of leaders that don’t put people first." –Jennifer Mackin

Sales Manage Smarter with the Manage Smarter Podcast.

Connect with Jennifer Mackin

FREE ASSESSMENT ON jennifermackin.com

https://www.facebook.com/jennifer.mackin.18

https://twitter.com/TheOliverGroup

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://www.linkedin.com/in/denisecooper

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195 Denise Cooper: Better C-Suite Conversations

Sun, 13 Feb 2022 07:00:00 -0000

Denise Cooper is the Founder and CEO of Remarkable Leadership Lessons, a company founded over 10 years ago to assist C-suite, senior-level business leaders, and managers in raising their game as contributors to profitability. She earned an MBA from Washington University in St. Louis MO, a Coaching Certification from North Carolina State University, and studied under Judith Glaser to earn the distinguished designation as a Certified Conversational Intelligence (C-IQ) Coach.

Able to draw on over 25 years working inside corporations of all sizes, union companies, government offices and agencies, Denise shares her experiences in her thought book, Remarkable Leadership Lessons: Change Results One Conversation at a time. It’s designed to let you see the power and potential within you, and if you show up, step up, and speak up, you can get the results you really want.

Denise serves as an Executive Coach and Keynote Speaker, with a proven process for grooming diverse candidates for succession through one-on-one customized coaching, professional assessments, time-proven case studies.

In this podcast for managers, Audrey, Lee and Denise discuss Better C-Suite Conversations, including:

· Emerging leaders how to show up when you show up

· How to be the C-Suite level and be your authentic self in the job

· Conversation anxiety most C-Suite level leaders have and how to fix it

· Assumptions you should avoid making in trying to improve conversations

“Listeners will learn how to ask the right questions to the right people, that will help them build relationships and achieve the results they desire." –Denise Cooper

Sales Manage Smarter with the Manage Smarter Podcast.

Connect with Denise Cooper

http://www.rllessons.com/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://twitter.com/TheCavuGroup

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194 Leslie Short: Diversity and Inclusion in the Workplace

Sun, 30 Jan 2022 07:00:00 -0000

Leslie Short is the Founder of The Cavu Group and author of Expand Beyond Your Current Culture. She has an accomplished background that includes running marketing and PR for FUBU, serving as Corporate Operating Strategist for blueprint + co., and starting several successful international businesses. Leslie has been developing multi-cultural/mosaic marketing and programming as far back as 1998, and in her book, Expand Beyond Your Current Culture, she offers tips on how to think differently about diversity and inclusion to achieve a sustainable, diverse and inclusive workplace. She is also a fellow podcaster with her show name, Visibility Unlimited...and you can see the video version of that on her YouTube channel The Cavu Group. Today's discussion is on Diversity and Inclusion in the Workplace and international business.

In this podcast for managers who are interested in Diversity and Inclusion in the Workplace, Audrey, Lee and Leslie discuss:

· Why a long-term DEI implementation is necessary

· Why DEI is not a standalone program and needs to be part of the foundation of your company

· How to create a culture of inclusion

· Leadership skills and mentorship goals and strategies

“Managers and leaders do not understand their own strengths and weakness and with not understanding themselves they don't ask the "WHY" of those they work with and just assume they know the why." –Leslie Short

Manage Smarter with the Manage Smarter Podcast.

Connect with Leslie Short

www.thecavugroup.com

http://www.linkedin.com/in/LeslieShort

http://facebook.com/TheCavuGroup

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/ValuableChangeCo

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193 Brendon Baker: How To Make Easy Workplace Changes

Sun, 09 Jan 2022 07:00:00 -0000

When it comes to change – it’s a world filled with armies of consulting graduates sitting in dimly-lit rooms retroactively justifying why the latest ‘transformational’ initiative went ahead. The industry has over-complicated it. From obtuse jargon to untold reams of paperwork. It’s just become too hard, too confusing, too segregated and too academic.

The thing is – You don’t have time for that. No change leader does. Change is hard enough without all that added complexity.

Brendon is converting others to a radical new idea…Keep it simple.

Brendon Baker established the Valuable Change Co. with one central mission in mind: to Help Change Leaders Drive Real Value, but on his way found his secondary mission: Fight Unnecessary Complexity. Where change isn’t about delivering on-time or on-budget, but rather actually getting what you’re looking for out of it. Brendon is based on the rural outskirts of Canberra, Australia, has a degree in Business Management and is the father of two young girls .

In this podcast for managers, Audrey, Lee and Brendon discuss:

· Definition of Change Leadership

· What is Valuable Change and how do you create it?

· Building a Strong Change Core

· How we build and protect change momentum and leverage connection to create influence

“Valuable Change does. It provides you with what you need to set the best possible course for your change. You will soon be ramping up the return on your projects, turning outcomes into reality, generating untold momentum, and eliminating fluffy paper claims." –Brendon Baker

Sales Manage Smarter with the Manage Smarter Podcast.

Connect with Brendon Baker

valuablechange.com

https://www.linkedin.com/in/brendon-baker-valuablechange/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/wynngodboldspeaker/

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192: Wynn Godbold : From IMPOSSIBLE to "I'm Possible" Mindset

Sun, 26 Dec 2021 07:00:00 -0000

Wynn Godbold is an independent certified John Maxwell Leadership speaker, trainer and coach. She owns a training and development company named Bee Sharp and is the founder of the I'm Possible Lifestyle. Wynn helps business leaders turn goals that feel impossible into reality. She shared with us, the very word impossible says, I'm Possible.

In this podcast for managers, Audrey, Lee and Wynn discuss:

· Definition of the I’m Possible lifestyle

· Implementation of the Universal Success Laws

· The subconcious mind’s role in your leadership journey

“Think about your life as the puzzle you’re putting together. The thing is the picture that you’re trying to complete is actually the picture of yourself in your life that lives in your subconscious mind." –Wynn Godbold

Sales Manage Smarter with the Manage Smarter Podcast.

Connect with Wynn Godbold

www.beesharp.us training/ (coaching)

www.wynngodbold.com (speaking)

https://www.linkedin.com/in/wynngodbold/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/tvjimdoyle/

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191 Jim Doyle: How to Sell with a Servant Heart

Sun, 12 Dec 2021 07:00:00 -0000

There is a common misconception that being good at sales necessitates aggressive closing or finding ways to effectively bring in clients Think again!

Author and sales trainer Jim Doyle explains how the best sellers have a commitment to their customers that goes way beyond being customer focused. Servant Heart Sellers, as he calls them, are obsessed with making sure the products they sell make a difference for their customers, not just closing the deal. This commitment changes everything about their sales approach.

Selling with a Servant Heart outlines ten lessons that ultimately lead to greater joy in sales while also increasing income. For the new salesperson, the experienced veteran, or anyone in between, the lessons of Servant Heart Selling have something salespeople across industries can draw from. More success. More customer loyalty. More joy in what you do. That’s what can happen to your sales career when you start selling with a Servant Heart.

Jim was the founder of Jim Doyle & Associates, now known as JDA media, a sales consulting firm in the television industry.

In this podcast for managers, Audrey, Lee and Jim discuss:

· Several of the 10 lessons on Servant Heart Sales

· How to measure ROI from this approach

· Tangible examples on language used Servant Heart technique

“When you commit to serving customers as a Servant Heart Seller, you’ll find more success, greater customer loyalty, and far less churn. And you’ll have a lot more fun, too." –Jim Doyle

Sales Manage Smarter with the Manage Smarter Podcast.

Connect with Jim Doyle

www.servantsellingbook.com

https://www.facebook.com/TVJimDoyle

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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190 Charlie Bailes: How to Increase Retail Sales While Managing a Family Business

Sun, 28 Nov 2021 07:00:00 -0000

Charles Bailes IV is a 4th generation family member and a top executive running a 9-figure family-owned business. As VP of Human Resources and Internal Distribution of ABC Fine Wine & Spirits, he oversees 126 stores in Florida and over 1,600 employees.

He is a husband, a dad of three, an executive, an entrepreneur, a CrossFitter, a health nut and a lover of going to bed at 8 p.m. – all in that order. He loves meeting new people and having meaningful conversations. His main goal is to inspire others to act to help themselves.

He’s passionate about sharing his knowledge and expertise on running a family business, crisis management, succession planning.

In this podcast for managers, Audrey, Lee and Charlie discuss:

· How sales managers can grow and scale up with Charlie’s best practices

· Sales in retail sector and how to manage sales in that space

· Challenges of Managing family businesses

· What he looks for in a sales manager and sales reps

“Money does not grow on trees. If somebody wants to see the financials we show it to them and we are going to put classes together in our online learning system that explain what growth profit is." –Charlie Bailes

Sales Manage Smarter with the Manage Smarter Podcast.

Connect with Charlie Bailes

charliebailes.com

Twitter: @cebailes

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://www.livinglongerrecovery.com/

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189: Gregory Silva: Manage Addiction and Substance Abuse in the Workplace

Sun, 14 Nov 2021 07:00:00 -0000

Today’s guest, Gregory Silva, is the Director of Operations for three drug and alcohol treatment centers in Southern California; Living Longer Recovery, Gravity Treatment Centers and New Spirit Treatment Center in Southern California. Gregory began his career in the marketing industry, but after his best friend passed away from an overdose in 2012, he felt called to help others suffering from addiction. He embarked on a new career in substance abuse treatment and is now passionate about helping people change their lives for the better by demystifying the paths to treatment.

In this podcast for managers, Audrey, Lee and Gregory:

· How managers can recognize signs of addiction in employees

· How to have a conversation to inquire about addiction with employees

· Treatment for employees vs. releasing them

· Benefits considerations to help employees with addictions

“How do you make someone understand that they need help? There’s a lot of companies that drug test and a good percentage will fail the drug test and that’s obviously an indication there. Another way is people are either late to work or don’t show up or don’t call in and that may be a new pattern you didn’t see before." –Gregory Silva

Sales Manage Smarter with the Manage Smarter Podcast.

Connect with Gregory Silva

https://www.gravitytreatmentcenters.com/

gregorys.gravity@gmail.com

833-244-5900 24-hour hotline

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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188: Dr. Bob Nelson: How to Boost Employee Engagement and Recognition

Sun, 31 Oct 2021 06:00:00 -0000

Dr. Bob Nelson is a management and motivation business author of over 30 books that have collectively sold over 5 million copies. He is president of Nelson Motivation Inc., has presented on six continents and worked with 80 percent of the Fortune 500 companies. One of his titles we are most interested in talking about today is 1,001 Ways to Engage Employees: Help People Do Better What They Do Best.

In this episode, Audrey, Lee and Dr. Bob:

· Expectations of the current workforce for recognition

· New techniques to discover better, more personalized check-ins and recognition

· Ways to be more responsive and more engaged with your employees

· Techniques to boost employee productivity via future professional development

“Providing workers with recognition and respect can make a world of difference in getting the best efforts out of them, keeping them and helping you develop a reputation for treating employees in a way that helps attract talent to work for you and your organization." –Dr. Bob Nelson

Connect with Dr. Bob Nelson

www.drbobnelson.com

www.linkedin.com/in/drbobnelson

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/deborahacoviello/

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187: Deborah Coviello: The CEO Compass-How To Get Back On Track

Sun, 17 Oct 2021 06:00:00 -0000

Deborah Coviello is the Founder of Illumination Partners and the host of The Drop In CEO podcast. For more than twenty years, she has been transforming businesses from within, elevating the talents of their organizations to new performance levels. Her experience has taught her to put tremendous value on people, whom she considers as the heart of every business. When hiring a consultant, Deborah Coviello knows that the primary goal will always be a resolution to a problem. As The Drop In CEO Deborah provides her clients with 25+ years worth of experience and strategy in Quality and Operational Excellence roles combined with her 20 years in the Flavors and Fragrance industry, to identify, assess, and solve the issues that are preventing their business growth. Certified as Lean and Six Sigma Blackbelt in Process Improvement, she has also developed significant leadership insight that “People’’ are your greatest tool in your toolbox. In order to deliver on her promise of offering “peace of mind,” she focuses on utilizing the talents of her client’s team and elevating them to new levels of performance, setting them up to better serve their organization.

In this episode, Audrey, Lee and Deborah:

Why your peace of mind is critical for the success of you and your organization

· The real reason you’re feeling off track… and no, it has nothing to do with your expertise!

· Challenging you CEO mindset and how to become a “high-performer”

· Silent leaders—What are they and how they offer superb leadership in different ways

“A recent study showed nearly 60% of leaders feel depleted at the end of day. This feeling is a key indicator of burnout and makes it difficult to lead and inspire others. If you’ve ever experienced that restless exhaustion, you know why CEOs are among the most likely candidates for experiencing job frustration and burnout." –Deborah Coviello

Connect with Deborah Coviello

https://www.facebook.com/IlluminationPartnersLLC

Twitter: DropinCEO

https://dropinceo.com/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/hannah-williams-experience-consultant/

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186: Hannah Grady Williams Unlocking Gen Z

Sun, 03 Oct 2021 06:00:00 -0000

Hannah Grady Williams’s story began in a blue pickup truck when her father handed 12-year-old Hannah the phone and asked her to close a deal on an investment property. After this unexpected introduction to the world of entrepreneurship, she found herself thrust into a climate of innovation, challenge, and opportunity, and she enrolled in college at age 14 and graduated with a degree in international business at age 18. Now, as a 23-year old Gen Z’r, she has consulted businesses from start-ups to Fortune 500 companies and is on a mission to help leaders leverage Gen Z talent as a competitive advantage and build #RadicalEmpathy in the workplace.

In this episode, Audrey, Lee and Hannah:

· Definition of “Radical Empathy”

· Managing Expectations of Gen Z workforce

· Understanding the positive aspects of Gen Z upbringing, technology knowledge and economics

· How to mentor a Gen Z employee

· Differences between Gen X, Millennials and Gen Z

“Gen Z is more diverse, entrepreneurially driven and technologically savvy than any other generation. Companies must adapt or risk becoming extinct in the next 15 years." –Hannah Grady Williams

Connect with Hannah Grady Williams

www.hannahgwilliams.com

Twitter: @Hannah_OVRTURE

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· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Website: http://salesfuel.com/

· Twitter: @SalesFuel

delegatesolutions.com/smarter

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185: Emily Morgan Delegate Better!!!!

Sun, 19 Sep 2021 06:00:00 -0000

Today’s guest, Emily Morgan, is an entrepreneur with an innate heart for

helping others. As the leader of Delegate Solutions, she and her team help

business owners and entrepreneurs find more freedom and elevate their

time using proven delegation strategies. She’s been featured in Forbes as

a Top 50 Remote Employer, contributed articles to the Huffington Post,

and highlighted in the NY Times.

In this episode, Audrey, Lee and Emily:

· Top mistakes leaders make in delegating

· Delegate Freedom System—What it is and how to use it

· How to identify what to delegate—Tips and process to narrow that down

· 5 bottleneck behaviors of entrepreneurs

· What leaders find it so hard to delegate

ELEVATION SUCCESS SCORECARD is on the website

“The biggest mistake leaders make is that their first step to being a great delegator is being clear on how they want to spend their time. The rest flows from there." –Emily Morgan

Connect with Emily Morgan

Elevation Quarter: https://info.delegatesolutions.com/elevationquarter

E-Workbook: https://info.delegatesolutions.com/resources/elevation-freedom-guide

Our Service: https://www.delegatesolutions.com/services

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· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Twitter: @SalesFuel

https://www.linkedin.com/in/robertbrabo/

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184 Robert Bo Brabo: Values-Based Leadership

Sun, 05 Sep 2021 06:00:00 -0000

Robert "Bo" Brabo has a combined 30+ years of Human Resources Leadership experience in the Department of Defense and private industry. Throughout his career, Bo has always focused on the people, helping them tackle their business problems as if they were his own. Since retiring from the US Army as the Chief of HR Operations with the White House Communications Agency and Presidential Communications Officer for both Presidents Bush and Obama, Bo has served in several executive positions including most recently, Founder of Hail Media Group and The Brabo Center of Excellence, providing fully accredited continuing education for HR professionals around the globe. He is a professional speaker and author of the book “From the Battlefield to the White House to the Boardroom: Leading Organizations to Values Based Results” and co-hosts the Bo and Luke Podcast.

In this episode, Audrey, Lee and Robert:

· Leadership strategy termed PEDL (participate, engage, discuss, and learn

· How to identify and analyze to come to your organizations true values

· How to get people to do what you want them to do collectively

· How consistent behaviors over time to reflect the values that -- when extrapolated across all employees -- create the right culture and the best results

· His time working in and around The White House under Presidents Bush and Obama

“You Must First Recognize that Behaviors Determine Your Values, and That Values Should Drive Your Workplace Behaviors." –Robert “Bo” Brabo

Connect with Robert “Bo” Brabo

https://www.facebook.com/robertbobrabo

https://www.robertbrabo.com

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· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/triangleinv?lang=en

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183: Kia Roberts: HR Investigations in the Post #MeToo #GeorgeFloyd Era

Sun, 22 Aug 2021 06:00:00 -0000

Kia Roberts is the founder of Triangle Investigations. Triangle Investigations performs third-party investigations for companies into allegations of misconduct, including sexual harassment, discrimination, and bullying. Prior to founding Triangle

Investigations, Kia was the first-ever Director of Investigations for the NFL, and prior to that worked as a Senior Assistant District Attorney and Homicide Prosecutor in the Brooklyn District Attorney’s Office.

In this episode, Audrey, Lee and Kia discuss:

· New standards for HR investigations in 2021

· New technology for HR reporting by staff

· Andrew Cuomo sexual harassment and resignation discussion

· Proactive steps every business owner/organization needs to implement immediatley

“Bullying is such a loose term but any type of bullying that results in the creation and maintenance of a hostile work environment opens up employers to tremendous liability ." –Kia Roberts

Connect with Kia Roberts

www.triangleinvestigations.com

https://www.linkedin.com/in/kia-roberts-0b356912/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Twitter: @SalesFuel

https://www.socialintel.com/

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182: Bianca Lager: HR Policies for Social Media

Sun, 08 Aug 2021 06:00:00 -0000

Bianca Lager is a business manager, consultant and public speaker whose specialties include organizational development, career growth, and online reputation management. Bianca is also the President of Social Intelligence, a consumer reporting agency focused on online risk for human resources.

In this episode, Audrey, Lee and Bianca discuss:

· How to conduct social media HR screenings compliantly

· Recommendations on social media company policies

· Gray areas in social media interpretation by HR and employees

· New trends including misgendering and pronoun usage nuances

“What we do work very hard at is to make sure we put context and time stamps on it. It’s very difficult unless there’s actually a repeated pattern and it lends itself towards abuse of a particular individual." –Bianca Lager

Connect with Bianca Lager

https://twitter.com/biancalager?lang=en

https://www.linkedin.com/in/biancacalhounlager/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/drjeffspeaks/

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181: Dr. Jeffrey Magee: Combat Sales Ineffectiveness

Sun, 25 Jul 2021 06:00:00 -0000

Dr. Jeffrey Magee works with Business Owners and C-Suite leaders globally to accelerate their success and eliminate derailment. Author of 31-books, translated into 21-languages to include 4-best Sellers and 4-Graduate Management Text books, he has been at this for 3-decades; Recently he sold his $117Milllion dollar talent development firm of 144-employees, and today continues as the Publisher of PERFORMANCE Magazine, and author of Your Trajectory Code: How to Change Your Decisions, Actions, and Directions, to Become Part of the Top 1% High Achievers.

In this episode, Audrey, Lee and Jeffrey discuss:

· Understanding and deploying Rule 1-52-X

· Adhering to the Work Product+Frequency Model

· Key reasons why salespeople become increasingly ineffective

“As a sales professional or leader of a sales team the key selling questions are simple. What do you do on a regular basis? What immediately needs to be done to increase overall impact and success in selling?" –Jeffrey Magee

Connect with Jeffrey Magee

www.JeffreyMagee.com

www.ProfessionalPerformanceMagazine.com

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180 Steve Chaparro: International Creation, Communication and Design in Workplace Culture

Sun, 11 Jul 2021 06:00:00 -0000

Steve Chaparro is an organizational culture expert and communicator who speaks worldwide about how companies can transform their workplace culture through intentional co-creation and communication. He is founder and principal at Culture Design Studio, an organizational design agency, and the podcast host of The Culture Design Show. Someone who sees how architecture and design can be so much more informative in shaping the workplace culture and feeling.

In this episode, Audrey, Lee and Steve discuss:

· The intersections of architecture design workplace and culture

· How physical space affects work performance and productivity

· Open office design debate

· How to mix space and finishes designs to optimize your company

· How smaller square foot per person may be more functional

“There’s never going to be a silver bullet for any kind of space and companies should consider spacial diversity." –Steve Chaparro

FREE RESOURCE: stevechaparro.co/frustrated FREE AUDIO COURSE for "Frustrated Visionaries"

Connect with Steve Chaparro

https://stevechaparro.co/

https://twitter.com/SteveChaparroCo

https://www.facebook.com/SteveChaparroCo

https://www.youtube.com/user/StevenAChaparro

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/BalanceIntegration

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179: Tevis Trower: Game-Changing Leadership

Sun, 27 Jun 2021 06:00:00 -0000

Tevis Trower is founder & CEO of Balance Integration, author The Game-Changer’s Guide to Radical Success, knows that building a great organization begins with cultivating true greatness from the very top.

Tevis is a pioneer in optimizing corporate cultures, and has been heralded as “corporate mindfulness guru for the new millennium.” Tevis has coached high performers and top executives for powerful organizations ranging from Disney to KKR in leveraging their most precious asset: their humanity. A sought after “get them thinking, laughing, and interacting” speaker, Tevis has headlined executive events with Fast Company, Harvard Business Review Events, Peer150, Bloomberg, Conscious Capitalism, and Google, and has been featured in media outlets like Forbes, Inc, Fortune, CIO, The New York Post, Yoga Journal, and more.

In this episode, Audrey, Lee and Tevis discuss:

· Finding your Inner Truth to become a better leader

· Identifying gaps in your leadership experience and “getting uncomfortable” as part of the process

· Radical Success Roadmap

· How to go from a game player to a game changer

“If your leadership hasn't taken seriously the need to align culturally before crisis hit, it's not too late. Know this: Leaders who learn to pivot, to foster generative culture through crisis, will set a foundation for your organization's ability to survive both immediate challenges and long into the future." –Tevis Trower

Connect with Tevis Trower

www.balanceintegration.com

https://www.linkedin.com/in/tevistrower/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/amyfranko/

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178 Amy Franko: The Modern Seller-How To Become One

Sun, 13 Jun 2021 06:00:00 -0000

Amy Franko is the Founder & CEO of Amy Franko Associates. With over 20 years of client-facing sales experience, Amy’s career includes sales roles with global companies IBM and Lenovo before pivoting into entrepreneurship. Today her firm works with mid-market technology and professional services organizations to grow sales results, through both sales strategy and skill development programs. Her book, The Modern Seller, is an Amazon best seller and was named a top sales book by Top Sales World. She is also recognized by LinkedIn as a Top Sales Voice.

In this episode, Audrey, Lee and Amy discuss:

· Definition of the new sales economy

· How to become more agile in your approach to sales and new strategies

· The top two sales trends happening now

· Tips on getting out of a sales rut

· Social selling via social networks

“Welcome to the new sales economy, the intersection of business, technology and cultural dynamics, all affecting the ways our prospects and clients interact with and buy from us. If you’re going to succeed you need new mindsets, skillsets, and tools." –Amy Franko

Connect with Amy Franko

https://amyfranko.com

https://www.facebook.com/amy.ashdownfranko

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· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://connallyconsulting.com/

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177 Tom Connally: Military Principles for Affecting Change

Sun, 06 Jun 2021 06:00:00 -0000

Tom Connally, is an experienced leader, strategist, and change agent with proven performance leading, building, and fixing organizations by creating a culture of performance. In over 30 years of Marine leadership, he led organizations from 50-3500 personnel, with budgets up to $2.8B. Tom served as a Director for two defense companies, before founding Connally Consulting where he helps leaders improve their and success professionally, personally, spiritually, and physically. Also the author of Becoming a Leader: A Road Map for My Daughter and the Aspiring Leader.

In this episode, Audrey, Lee and Tom discuss:

· How military principles can help you be a better leader

· Firm, Fair and Friendly concept

· How to gain clarity in your mission and how to get people to follow you with focus

· How family transitions can make you a better leader

“Leaders fail to recognize that everyone in their organization has value and that they must take actions that cause their followers to transcend to something greater than themselves. Often this is because they don't know "what right looks like.” –Tom Connally

Connect with Tom Connally

https://www.linkedin.com/in/tom-connally-08488711/

https://www.facebook.com/247leadership

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· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

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· Twitter: @SalesFuel

https://drdemartini.com/?utm_source=Justine

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176 Dr. John DeMartini: Building Wealth Post COVID-19

Sun, 30 May 2021 06:00:00 -0000

Dr. John Demartini, bestselling author, educator and leading human behavior expert. Dr. Demartini is the founder of the Demartini Institute, which has helped hundreds of thousands of entrepreneurs and individuals break through their limitations and find success.

In this episode, Audrey, Lee and John discuss:

· Identifying what you value most

· The Six Steps to Building Wealth

· Strategies to recovering financially from COVID-19

“Knowing your unique hierarchy of Values is the most important place to start if you intend to expand to the next level of your empowerment." –Dr. John DeMartini

Connect with Dr, John DeMartini

-pr&utm_medium=media&utm_campaign=hp

https://www.linkedin.com/in/drjohndemartini/

https://www.facebook.com/drjohndemartini

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Twitter: @SalesFuel

https://www.donwlong.com/

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175 Don Long: Find Your Impact Areas

Sun, 23 May 2021 06:00:00 -0000

Over the past three decades, Don Long has founded/co-founded six different companies to total over $100 million dollars in lifetime revenue. The last company he built went into the top 1,000 companies in the United States in that particular industry. He is the author of two books The Blueprint of God and the international bestselling book Sell or Don’t Eat; as well as three courses The Blueprint Matrix, Selling from the Soul, and his World Class Business Assessment tool.

In this episode, Audrey, Lee and Don discuss:

· How to find Impact Areas that need addressing

· COVID-19 Communication frequency and style changes internal and external

· Incremental improvements over 12 months vs. once-a-year fixes

· How to create “Aliveness” in all your employees

“The best run companies are always working on the business in some way and developing constant and never-ending improvement in every area." –Don Long

Connect with Don Long

https://www.linkedin.com/in/don-w-long-77834225/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.refound.com/

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174: Jonathan Raymond: Good Authority

Sun, 16 May 2021 06:00:00 -0000

Jonathan Raymond is the author of Good Authority and the CEO at Refound. He learned the hard way what happens when you lose your way as an executive, the impacts it can have on your team, your business, and your life. More importantly, he learned how to turn that dynamic around, how to drive performance by becoming more human with a team rather than less. He has worked with a wide variety of leaders, and specializes in helping executives and senior leaders who are navigating periods of high growth or uncertainty.

FREE HANDOUT FOR OUR LISTENERS: https://www.refound.com/managesmarter

In this episode, Audrey, Lee and Jonathan discuss:

· Definition of Good Authority & leaders impact on team performance

· Why becoming “Deeply Human” is the essential quality of a good leader

· The 5 steps to addressing poor performance in the moment it's occurring

· How Good Authority relates to generations in the workforce and greater emphasis on company culture

“I’ve learned that a manager can foster the personal growth of each person on their team by giving direct and granular feedback about the way they relate with their work, and by giving them the choice to act, or not act, on that feedback in their own way. That’s what Good Authority is all about." –Jonathan Raymond

Connect with Jonathan Raymond

https://www.linkedin.com/in/jonathanrefound/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

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· Twitter: @SalesFuel

https://www.krister.com/

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173 Krister Ungerbock: Talk SHIFT to better leadership

Sun, 09 May 2021 06:00:00 -0000

Krister Ungerböck is a successful tech CEO who has been featured in national publications such as NPR, Forbes, Inc, and Entrepreneur for his practical, unconventional communication insights on compassionate leadership, emotional intelligence and employee engagement. His unique insights are informed by real-world experience leading teams in three languages while growing a global company 3,000% (from $1M to $30M). It was in his lowest moment that Krister was asked the question that ultimately led him to the discovery of the universal communication tools called Talk SHIFTs.

In this episode, Audrey, Lee and Krister discuss:

· Definition of Talk SHIFTs.

· How to increase employee engagement, leadership communication, and growth

· Become a better boss using specific statements

· Lead people to their solutions, not your solutions

TalkSHIFT QUIZ HERE: https://www.talkshift.com/intro1600517576462

“The 22 TalkSHIFTs are tools to change the tone in your relationships, your team and you family. They help us communicate more openly and honestly, with compassionate communication that can end fear-fueled silence." –Krister Ungerbock

Connect with Krister Underbock

https://www.linkedin.com/in/kristeru/

https://twitter.com/meetkrister

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· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

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· Twitter: @SalesFuel

https://twitter.com/mktggray

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172: Reland Logan: Social Media for Lead Gen

Sun, 02 May 2021 06:00:00 -0000

Reland Logan specializes in helping entrepreneurs + influencers turn their social media into scroll stopping money makers without the time suck. She is passionate about diversity in marketing and actively works to create change through her podcast and sitting on the American Marketing Association DEI subcommittee. If you really hope to have a money-making social media, massively increase revenue (no matter what you sell), and connect with your ENTIRE community then she can definitely help you. Also a podcast host of a show called Our Diverse Pineapple Tribe.

In this episode, Audrey, Lee and Reland discuss:

· Using a wheel approach to social media vs. a funnel

· Explaining the MAKE acronym and the types of posts to create

· How to monetize your social media and increase lead gen through it

· Other ideas for Calls-To-Action to try

“None of us want just pushy sales messages, they’re uncomfortable for everybody involved. That’s when you get deleted, blocked. When you’re going into social media, you have to build trust. I don’t believe in funnels, I believe in wheels." –Reland Logan

Connect with Reland Logan

www.graydigitalmktg.com

www.pineappletribe.co/fbgroup

https://www.instagram.com/graydigitalmktg/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/brettonputter/

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171 Brett Putter: Culture Change Checklist

Sun, 25 Apr 2021 04:00:00 -0000

Bretton (Brett) Putter is an expert in company culture development who is consulted by companies and leaders worldwide to help design, develop and build high-performing cultures.

He is the CEO of CultureGene, a culture leadership software and services platform. Prior to founding CultureGene Brett spent 16 years as the Managing Partner of a leading executive search firm based in London working with startups and high-growth companies in the UK, Europe and USA.

In 2018 he published his first book, Culture Decks Decoded and his second book Own Your Culture: How to Define, Embed and Manage your Company Culture in September 2020.

In this episode, Audrey, Lee and Brett discuss:

· A twist on how you maintain company culture in remote working

· The 6 Ways to Embed Culture

· Decision Culture Checklists

· Culture definition as people vs. task

“I particularly like a broad definition of culture because the tentacles of culture are everywhere in business. " –Brett Putter

Connect with Brett Putter

www.culturegene.ai

https://twitter.com/BrettonPutter

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Twitter: @SalesFuel

https://www.leadingconsciously.com/

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170 Dr. Jean Latting: Bridging The Workplace Racial Divide

Sun, 18 Apr 2021 04:00:00 -0000

Jean Kantambu Latting, DrPH, LMSW-IPR is President of Leading Consciously, LLC, and Professor Emerita at the Graduate College of Social Work (GCSW), University of Houston. As a consultant, researcher, and educator, Jean focuses on leadership in multicultural and diverse organizations. While at GCSW, the Jean Kantambu Latting College Professorship of Leadership and Change endowment was established in her name by the renowned philanthropist, Maconda Brown O’Connor. Latting received her master’s degree from Columbia University and a doctorate from the University of North Carolina. She coauthored Reframing Change: How to Deal with Workplace Dynamics, Influence Others, and Bring People Together to Initiate Positive Change. Through her organization, Leading Consciously, Jean helps individuals and organizations create resilient, sustainable, multicultural, and diverse settings

In this episode, Audrey, Lee and Jean discuss:

· The definition of the racial divide at work

· How to open difficult conversations in the workplace

· Best practices for initiating a diversity, equity and inclusion program in the workplace

“What looks like a good person to me may not look like a good person to you. What actions that show me respect that I would regard as showing me respect may not be the same thing as what you will regard as showing you respect. We have to learn each other’s language." –Jean Latting

Connect with Dr. Jean Latting

https://www.linkedin.com/company/leading-consciously/

https://www.linkedin.com/in/jeanlattingconsultant/

https://twitter.com/jeanlatting

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Twitter: @SalesFuel

Book: https://www.amazon.com/Love-Here-Leaders-Create-Organizations/dp/1989603378/ref=sr_1_1?dchild=1&keywords=clint+pulver&qid=1617897283&sr=8-1

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169: Clint Pulver: Boost Employee Retention

Sun, 11 Apr 2021 06:00:00 -0000

Clint Pulver is an Emmy Award-winning, motivational keynote speaker, author, musician, and workforce expert. A Professional Drummer for over 20 years, he's played with top headlining fellow musicians in venues like the Vivint Arena, the Stadium of Fire, and the Kodak Theater in Hollywood. In 2010 he founded the UVU Drumline known as the Green Man Group, which he directed for six years and went on to direct the Drumline for the NBA’s Utah Jazz until 2015.

Clint was featured in Business Q Magazine as one of their “Top 40 under 40” as a premiere Corporate Keynote Speaker. He has appeared on America’s Got Talent and in feature films with actors such as School of Rock's Jack Black and Napoleon Dynamite's John Heder. Known as the Leading Authority on Employee Retention, Clint helps organizations retain, engage, and inspire their team members from the front desk to the board rooms and everyone in between. He expertly helps audiences navigate generational complexities, communication challenges, leadership missteps, and cultural cues. As the president and founder of The Center for Employee Retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through his work and research as “The Undercover Millennial”.

In this episode, Audrey, Lee and Clint discuss:

· Undercover Millennial―What that is and how Clint shares insights gleaned from more than ten thousand undercover interviews with employees across the country,

· The best methods currently for identifying talent

· New tips on employee retention

· You’ll also learn the number one driver of employee turnover (spoiler: it has everything to do with you!), what you can do to stop an exodus

· His career as a professional rock drummer

“It's not about being the best in the world, it's about being the best for the world." --Clint Pulver

Connect with Clint Pulver

www.clintpulver.com

https://www.linkedin.com/in/clintpulver/

https://www.facebook.com/clint.pulver

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Twitter: @SalesFuel

https://www.linkedin.com/in/micheleashby1/

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168 Michele Ashby: Getting Women Leaders On Boards

Sun, 04 Apr 2021 06:00:00 -0000

Michele Ashby is CEO & Founder of ACE LLC, Ashby Consulting Enterprises LLC. Her focus is on educating, supporting and teaching women how to attain corporate board positions through the ACE Board Certification Programs for Women. Ms. Ashby has a diverse background which includes 30 years as a gold specialist/analyst, financial expert, independent corporate director and successful entrepreneur. She was recently awarded, one of the Top 25 Most Powerful Women in Business in Colorado, for her work in training 1,000 women to get on corporate boards. She is a subject matter expert on Board Governance, Finance, and Strategy.

In this episode, Audrey, Lee and Michele discuss:

· Why there aren’t more women on corporate boards

· What training and certifications she recommends for leaders who want to qualify to be on a board and what boards are looking for

· Her advice to female leaders on the environment in the board room

· Her advice on bitcoin as she is an expert in mining and commodities

“We need more women on boards! The opportunity has never been greater, as boards are seeking more diversity.”– Michele Ashby

Connect with Michele Ashby

https://www.acellc.consulting/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

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· Twitter: @SalesFuel

http://www.medilinkgroup.com/

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167 Ed Eichhorn: Controlling Healthcare Benefits Costs

Sun, 28 Mar 2021 06:00:00 -0000

Ed Eichhorn established the Medilink Consulting Group in 2006 to provide management, marketing, sales and strategic planning advice to medical product and service companies. Ed provided strategic lobbying advice for medical societies during the writing of the Affordable Care Act. He also co-authored and published Healing American Healthcare, A Plan To Provide Quality Care For All While Saving $1 Trillion A Year in 2019. He is a speaker on universal healthcare issues and founded the Healing American Healthcare Coalition in 2020 to keep healthcare professionals informed on important research and industry issues.

#healthcare #hiring #benefits #HR #medicine #pharmaceuticals

In this episode, Audrey, Lee and Ed discuss:

· How businesses can reduce healthcare benefits costs

· Tips on how to pick an insurance broker and what questions to ask

· How to manage large territories in complex organizations

“Corporate taxes have decreased from 4% to 1.9% while the cost of healthcare has grown from 4% to 17.1% of GDP. The cost of healthcare is simply out of balance with the rest of our economy, and it continues to grow at an alarming rate. The reason is simple. Provision of healthcare is made largely through the commercial insurance industry.” – Ed Eichhorn

Connect with Ed Eichhorn

https://healingamericanhealthcare.org/

https://www.linkedin.com/in/edeichhorn/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://fierceinc.com/

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166 Luis Gonzales: Multicultural Managing & Difficult Conversations

Sun, 21 Mar 2021 06:00:00 -0000

Luis Gonzáles is a Master Facilitator for Fierce Inc. He is a communications consultant, coach, and trainer, with more than 25 years’ experience in helping improve business outcomes for organizations. He has successfully driven learning initiatives incorporating effective communication, cross-cultural communication, customer satisfaction and soft-skills training and has worked in India, Mexico and Brazil.

#multiculturalism #international #internationalbusiness #employees #HR

In this episode, Audrey, Lee and Luis discuss:

· The top issues with intercultural communication

· How to manage multicultural teams

· Common communication misunderstandings among international professionals

· How to have difficult conversations

“I led a team of software engineers at Microsoft in India who were the help desk for large U.S. corporations. These were the cream of the crop. The Americans, the American side take things at face value, they don’t get curious and ask questions to get context, to get more facts. And my India tech guys and gals wouldn’t ask enough questions of the Americans.” – Luis Gonzales

Connect with Luis Gonzales

https://www.linkedin.com/in/luisgonzales/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/larry-r-olsen/

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165 Larry Olsen: Performance-Driven Neurology

Sun, 14 Mar 2021 07:00:00 -0000

International speaker, author, and executive coach, Larry Olsen, has years of experience working with Fortune 50 companies, championship teams, and entrepreneurs on establishing their vision and sense of purpose. Larry understands that perception is truth, and his innate ability to customize his approach for each client’s success truly sets him apart. Every person is different, and Larry’s approach has proven that success happens when we team up with someone who listens, discovers what makes us unique, and shows us how to unleash our own greatness. Larry is passionate about providing individuals and teams quick, actionable guidance on how to break ingrained, ineffective habits that they did not even know were holding them back. His company Aperneo’s approach to professional development balances common sense, practical neuroscience, and personal accountability, enabling clients to gain insights and perspectives to live, work, and engage with more success. In addition to working with companies, athletes, and entrepreneurs, Larry is a sought-after speaker, podcast host, and the author of Get a Vision and Live It, which provides insight into how to easily adjust our thinking to get the results we want. #neurology #earnings #growth #professionaldevelopment

In this episode, Audrey, Lee and Larry discuss:

· The definition of performance-driven neurology

· What is Achievement Acceleration and how do you implement it

· Samples of questions to ask managers to help employees and teams get to the next level.

“Human beings are miraculous. With the brain and how it operates with 100 billion neurons and capable of storing millions of bits of information, we’re just scratching the surface as to what we can do as an individual.” – Larry Olsen

Connect with Larry Olsen

https://aperneo.com/

https://www.facebook.com/aperneo

https://www.youtube.com/channel/UCUecXlv6SyOnd_qUR81qarQ

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://katiezink.co/

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164 Katie Zink: Diversity, Equity, and Inclusion

Sun, 07 Mar 2021 07:00:00 -0000

As the Founder and Principal Consultant for Social Construct Consulting, Katie Zink helps visionary leaders create a positive, dynamic culture that hears, recognizes, and supports all voices. Over the last 11 years, Katie has advocated for causes in the community affecting at-risk youth, career-readiness efforts, after school programming, and accessibility services. Her mission is to help organizations facilitate the change needed in the workplace for collective success.

#diversity #inclusion #equity

“We are all capable of our own revolution.” – Katie Zink

In this episode, Audrey, Lee and Katie discuss:

· How to recognize your organization needs to implement DEI

· How to implement a DEI program

· How to speak to your employees about DEI

· Definition of Collective Culture Model

Connect with Katie Zink

https://www.linkedin.com/in/katieszink/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.accelevents.com/

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163 Jonathan Kazarian: Better Remote Events

Sun, 28 Feb 2021 07:00:00 -0000

Joining us today is Jonathan Kazarian, the founder & CEO of Accelevents, a one-stop shop for event organizers who want to create a unique and engaging virtual event experience. In the current environment, many companies are choosing to transition their live events to a virtual format and Jonathan is the expert when it comes to helping companies making this process as seamless as possible.

#virtualevents #zoomevents #events #liveevents #meetings #businessmeetings #conferences

In this episode, Audrey, Lee and Jonathan discuss:

· 2021 Expanding your reach virtually – best practices

· How to boost engagement during your virtual events

· Emerging trends for this year into 2022

· When he thinks live, in-person events will resume

“We put a ton of emphasis and focus that for exhibitors on our platform, they are getting value, collecting leads and actually meeting people, as opposed to an in person experience where somebody might come by your booth, grab a rubber ducky and a t-shirt, grab a brochure as well and you don’t know who they are.” – Jonathan Kazarian

Connect with Jonathan Kazarian

https://www.linkedin.com/in/jkazarian

https://twitter.com/AccelEvents

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://xchangeapproach.com/

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162: Jon Berghoff: Exponential leadership and Collective Wisdom

Mon, 22 Feb 2021 18:00:00 -0000

Jon Berghoff is the Co-Founder and CEO of XCHANGE, a scientific approach to unlocking collective wisdom. Over 350 global thought leaders, community builders, and industry-leading coaches and consultants have leveraged the XCHANGE Approach to facilitate transformational group experiences with their clients. When companies like BMW, Facebook, NASA, and Keller Williams have wanted to bring large groups together to solve problems, accelerate learning, or create a new future, they’ve all relied upon Jon and the XCHANGE Approach.

In this episode, Audrey, Lee and Jon discuss:

· What aspects of traditional management are wrong and damaging to your business

· How to boost engagement among your employees

· Artful questioning technique to teambuilding and cohesive initiatives

· Creating collective wisdom to push speed and scale

“One reason managers make mistakes is they are prisoners of Management Paradigms (or an organizational culture that is prisoner to the same paradigms) that haven’t innovated for over 100 years. They’ve been conditioned by outdated industrial paradigms that managing and leading is about having and distributing the answers, and then driving performance, compliance and efficiency through others.” – Jon Berghoff

Connect with Jon Berghoff

Email: jon@xchangeapproach.com

https://www.linkedin.com/in/jonberghoff/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://captivatetheroom.com/

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161 Tracy Goodwin: Vocal Techniques to Greater Influence

Mon, 15 Feb 2021 18:00:00 -0000

Our guest this week is Tracy Goodwin, whose company is called Captivate The Room. She is an expert at helping individuals find their voice and share it with the world. Over the last 30 years, Tracy has coached hundreds of people around the globe, including CEOs, leading Hollywood actors, entrepreneurs, and leading influencers on how to sound more confident and make a big impact with their message.

In this episode, Audrey, Lee and Tracy discuss:

· The Psychology of your Voice

· Voice Masking

· The 5 Elements of Vocal Variety

· The subconscious signals in your voice you’re sending out to others

“Only 7 percent of communication actually takes place with words. The balance is made up by the quality of our voices (36 percent) and non-verbal communication (an incredible 57 percent).” – Tracy Goodwin

#vocal #voice #leadership #speaking #speakers

Connect with Tracy Goodwin

https://www.linkedin.com/in/tracyagoodwin/

https://twitter.com/tracyagoodwin

https://www.facebook.com/captivatetheroom

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://toplineleadership.com/

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160 Kevin Davis: How and Why Sales Managers Fail

Mon, 01 Feb 2021 18:00:00 -0000

Kevin F. Davis is the founder and president of TopLine Leadership. Over the past 25 years, more than 20,000 sales managers from many of the world’s most successful companies have attended his 2-day workshop on sales management leadership. Kevin is the author of three books:• Getting Into Your Customer’s Head• Slow Down, Sell Faster!: Understand your customer’s buying process and maximize your sales• The Sales Manager’s Guide to Greatness: 10 essential strategies for leading your team to the top. He is also the architect of our Salesfuel Sales Manager Training program and a facilitator as well.

This episode is also available with VIDEO on The Sales Experts Channel! WATCH HERE: Sales Experts Channel: https://thesalesexpertschannel.com/smith-strong-show/

In this episode, Audrey, Lee and Kevin discuss:

· The simple, common mistake sales managers make when working with AEs that blocks productivity.

· How to have difficult conversations with your team

· What is the #1 reason sales managers fail

· Sales and marketing alignment strategies

“Most leaders have a mindset that they are doing everything right. So when things go wrong, instead of looking at themselves, they blame others. I’ve seen this a lot with sales managers. Unfortunately, this attitude bleeds over to the sales rep.” – Kevin Davis

Connect with Kevin Davis

https://www.linkedin.com/in/kevin-f-davis/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Sales Experts Channel: https://thesalesexpertschannel.com/smith-strong-show/

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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159 Peer Advisory Groups for Building High-Performing Teams

Sun, 31 Jan 2021 07:00:00 -0000

Our guest today's mantra is "The Power of We Begins With Me" Leo Bottary is the Founder/Managing Partner of Peernovation, LLC and author of the new book, Peernovation: What Peer Advisory Groups Can Teach Us About Building High-Performing Teams. His mission is to prove that we learn better together.

In this podcast, Lee, Audrey and Leo discuss:

*Teams vs. Groups - Benefits of both models

*How Peer Advisory Groups are a more effective model of teaching over other techniques

*The 5 Factors and why they're essential to making for an effective peer group/Best structure

*Best group size for Peer Advisory Groups

"Once we open our minds to myriad possibilities, perspectives, and ways of thinking we abandon the "me" mentality and fall into the "we" mentality." - Leo Bottary

Connect with Leo Bottary:

Website - https://leobottary.com

LinkedIn - https://www.linkedin.com/in/leobottary/

Twitter - https://twitter.com/leobottary

Facebook - https://www.facebook.com/leobottary

Connect with Manage Smarter Hosts:

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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158 Seth Greene: Lead Gen Using Direct Response Marketing

Sun, 24 Jan 2021 07:00:00 -0000

Seth Greene is a Nationally Recognized Financial Services Direct Response Marketing Expert. He is the author of eight best-selling marketing books, and book 7, Market Domination for Podcasting is on the shelves at Barnes & Noble, Target, and Wal-Mart now. Seth is the co-host of the #6 rated podcast in 2019, the SharkPreneur podcast with Shark Tank’s Kevin Harrington, and the SharkPrenuer financial services edition.

Seth has been interviewed on the news on NBC, CBS, featured in Inc magazine, Forbes magazine, and been on CBS MoneyWatch. Seth is the founder of one of the fastest growing direct response marketing firms in the country, www.MarketDominationLLC.com, that makes new clients appear for your business like magic.

"50% of success or failure is who your target market is. So if I just advertise to you because you're a woman, I'm going to have one bland level of effectiveness. If i narrow that down by how old y0u are, if you have kids, what magazines you read, what videos you watched yesterday and I get down to a microniche laser-focused level I can dramatically increase my response rate." - Seth Greene

In this episode, Audrey, Lee and Seth discuss:

· How to modify your marketing focus to accommodate different work setups and focus in COVID-19

· How to change and try to go where your competition isn't going right now with their marketing

· How some medical and professional services industries are changing how they're selling

Connect with Seth Greene

www.marketdominationllc.com

Facebook: sethngreene

LinkedIn: sethgreene

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/kevin.harris.5686

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157 Kevin Harris: Servant Leadership and Radical Mentoring

Sun, 17 Jan 2021 07:00:00 -0000

In 2002, Kevin Harris underwent a dramatic change as husband, father, and believer through his experience as a mentee in a Radical Mentoring group. He is now the President of Radical Mentoring, a non-profit focused on encouraging and equipping churches and mentors to use Jesus-style relational mentoring to create environments for people to be real and develop authentic relationships. Before joining Radical Mentoring, Kevin led a sales team at Wells Real Estate Funds and served in sales positions at CNL and Atlas Energy.

"I'm privileged to connect my life purpose with Radical Mentoring’s purpose: encouraging and equipping churches to build better men through small group mentoring." - Kevin Harris

In this episode, Audrey, Lee and Kevin discuss:

· What is radical mentoring and how does it work

· Harnessing the full power of servant leadership to boost your business and personal results

· Identifying your authentic self and applying it to your work life/Leading with authenticity

Connect with Kevin Harris

radicalmentoring.com

kevinharris.im

https://www.linkedin.com/in/kevin-harris-0a10a62/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.faro.partners/

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156 Audie Penn: Lean Principles

Sun, 10 Jan 2021 07:00:00 -0000

Audie Penn is the Managing Partner with Faro Partners. He is a board advisor, executive consultant, and certified lean practitioner at the bronze, silver, and gold level. He represents the Society of Manufacturing Engineers as a member of the Lean Alliance where he participates in the certification oversight and appeals committee.

"Leaders tend to spend too much time telling people how to do their jobs rather that clearly defining how successful outcomes will be measured." - Audie Penn

In this episode, Audrey, Lee and Audie discuss:

· Definition of Lean Principles

· How leaders should prepare their teams for changes to come

· At what point coaching crosses over into handholding management, slowing the lean process

Connect with Audie Penn

www.audiepenn.com

https://www.linkedin.com/in/audie-penn-consulting/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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155 Improving Lead Gen and Expanding Marketing

Sun, 03 Jan 2021 07:00:00 -0000

Sky Stephens, co-founder of the Association of Professional Builders, a leading business coaching company dedicated to improving the residential construction industry for both builders and consumers. Since 2014 Sky has been helping builders double the size of their businesses through profitable growth. The Association Of Professional Builders excels in providing cutting-edge systems, world-class support, and sales & marketing training to the construction industry.

In this episode, Audrey, Lee and Sky discuss:

· Sales Training program she launched to drive greater lead gen and revenue

· How she counsels clients on profitability, growing managing teams and margins

· What is the #1 need her clients see in getting greater lead generation and success

· Her advice to managers struggling with improving margins

· Advice on rate integrity in a lull

“The builders who thrived, the main difference was actually their sales ability. Margins is in your marketing and your sales process. A principal we really drill into our members is economics 101 supply and demand. Manufacture more demand for your services.” – Sky Stephens

Connect with Sky Stephens

Apbbuilders.com

LinkedIn SkyCheriStephens

Twitter: @apbbuilders

Facebook: Associationofprofessionalbuilders

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.whitecanyon.com/

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154 Avoiding Data Breaches When Working From Home

Sun, 27 Dec 2020 07:00:00 -0000

Paul Katzoff is the CEO of White Canyon Software where he continues to drive growth at through direct sales, outbound connections and strategic partners. He is an expert on data breaches and on the physical destruction of drives, including environmental impacts and data security concerns.

In this episode, Audrey, Lee and Paul discuss:

· Cost of physically destroying drives and environmental impact

· Destroying data vs. wiping computers clean

· Tips on improving security for your remote worker data access

· Do’s and Don’ts on managing home computers networks via an office VPN

“The new normal is going to open up a whole bag of issues and problems and the first issue there is data, where is it and who is responsible for it and if it gets out who is liable for it.” – Paul Katzoff

Connect with Paul Katzoff

https://www.linkedin.com/in/paulkatzoff/

Connect with Manage Smarter

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/company/ecsell-institute/

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153 Bill Eckstrom: Why comfort will ruin your life

Sun, 20 Dec 2020 07:00:00 -0000

Bill Eckstrom is the founder and CEO of EcSell Institute, the world’s first and only organization to measure and quantify leadership effectiveness. He is considered one of the world’s top authorities in metric-based performance coaching and growth. His book, The Coaching Effect, coauthored by EcSell Institute president Sarah Wirth, helps leaders at alllevels understand the necessity of challenging people out of their comfort zone to create high-growth organizations.

In this episode, Audrey, Lee and Bill discuss:

· How one moment of truth made Bill embrace discomfort to greater performance

· Tips on how to force your team into discomfort and accelerated professional development

· How to handle staff members who resist embracing the unknown and unpredictability

· Definition of The Growth Rings

· The Coaching Effect and how to implement it

“There is a correlation between high-performing teams and managers who create healthy discomfort for those on their team.” – Bill Eckstrom

Connect with Bill Eckstrom

Ecsellinstitute.com

Billeckstrom.com

Linkedin.com/billeckstrom

Twitter @EcSellInstitute

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://www.dennisdoranspeaking.com/

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152 Soft as Steel: Soft Skills Improvements

Sun, 13 Dec 2020 07:00:00 -0000

Dennis Doran has successfully served the construction industry for over 30 years as a contractor, consultant, strategic trainer & facilitator, development coach and public speaker. He brings a multi-faceted perspective to people and organizations. There are two words that have continued to follow Dennis and capture his passion: people and service. His message on the vital importance of developing and valuing soft skills is the leading topic of his seminars and the very essence of the message in his highly praised book, Soft as Steel, written to equip readers with the tools to be successful, not just in business, but in life and relationships.

In this episode, Audrey, Lee and Dennis discuss:

· How to recognize soft skills and cultivate them in your day-to-day interactions.

· Recognize the value of soft skills from three generations with boots-on-the-ground perspectives.

· How soft skills give you a better understanding of yourself.

“Hard skills involve the mechanics of doing the job and soft skills are all about how the job gets done—the recognition of emotional intelligence, an understanding of the generational differences in a workforce and a style of communication that drives stellar results.” – Dennis Doran

Connect with Dennis Doran

https://www.linkedin.com/in/dennis-d-doran-a14403a/

https://twitter.com/dennisddoran

https://www.facebook.com/SoftSkillEducation

https://www.instagram.com/dennisddoran/?igshid=17pgfambz5akc

Connect with Manage Smarter

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.instagram.com/ceolawyer/?hl=en

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151 Young entrepreneur's journey from child immigrant to multimillionaire attorney

Sun, 06 Dec 2020 07:00:00 -0000

Ali Awad, also known as @ceolawyer on social media, is a successful lawyer/entrepreneur with his own multi-million dollar law firm (Ali Awad Law, P.C.) and media company where he teaches lawyers, doctors, and other professionals how to brand themselves digitally and generate clients through social media.

In this episode, Audrey, Lee and Ali discuss:

· His immigration into Georgia as a child and how he went from speaking no English to being one of the youngest JD/MBA graduates in Georgia State history

· How he started his first businesses and his tips on how to scale up quickly

· How he uses digital media and social media to drive leads

"If you don’t have a seat at the table, then MAKE YOUR OWN DAMN TABLE! Sometimes you have to CREATE your opportunities, instead of shooting blindly in the dark and hoping one will come your way.” – Ali Awad

Connect with Ali Awad

https://ceolawyer.com/

https://www.facebook.com/theceolawyer/

https://www.linkedin.com/in/ceolawyer/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

 https://www.facebook.com/kithconsult

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150 Coronavirus: Crisis Communications in the Pandemic

Sun, 29 Nov 2020 07:00:00 -0000

Bill Coletti is a reputation management, crisis communications, and professional development expert. Additionally, he is a keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments, The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Bill has provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients including AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, Cargill, as well as major universities and global NGOs.

SPECIAL LINK TO PAGE FOR MANAGE SMARTER LISTENERS: kith.co/managesmarter

In this episode, Audrey, Lee and Bill discuss:

· How to clearly articulate crisis communication scenarios to plan for

· Formal vs. informal command models and how to speed up your crisis communications response

· Streamline your crisis objective to divide into 3 buckets of strategic, preventable and external risks

· Common COVID-19 risks and crisis you should evaluate and potentially prepare for

"Nobody wrote a COVID plan in the Fall of 2019. The number one mistake managers make is lack of preparation before a crisis hits.” – Bill Coletti

Connect with Bill Coletti

 rgomez@kith.co

 kith.co

 (512) 934-7719

 in/kith-consulting

 @kith_co

 /Kith YouTube

 bcoletti1 - SKYPE

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://badassleader.com/smarter/

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149 Coronavirus: Badass Leadership in COVID-19

Sun, 22 Nov 2020 07:00:00 -0000

Michelle Reines is a speaker, author, coach, entrepreneur, founder of MDR Coaching & Consulting, Inc., and creator of the unconventional Badass Leader brand. She is also the author of From Bad to Badass Leader: 12 Leadership Lessons. Early in her leadership journey, she was an absolute ASS as a boss, oblivious to the impact she was having on people! Perhaps, like many of you, she didn’t understand how to lead. Michelle shares her thrills of victory & agonies of defeat, with a goal of helping you unlock the art of leading like a Badass!

In this episode, Audrey, Lee and Michelle discuss:

· Evolution of businesses in covid-19

· Top pain points of remote work

· Change management

· No drama llama to navigate teams through pandemic--focus on working on your business as opposed to IN your business.

THANK YOU GIFTS FOR OUR PODCAST LISTENERS HERE:

"In a crisis everybody needs something different. We all react very differently when it comes to managing stress and we have different things going on in our personal lives.” – Michelle Reines

Connect with Michelle Reines

badassleader.com

LI: in/michelle-d-reines-748b0511

FB: /BadassLeader12

@MichelleReines

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/chris-white-b0079b5/

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148 Coronavirus: Sales Engineering in COVID-19

Sun, 15 Nov 2020 07:00:00 -0000

Chris White is Managing Director of DemoDoctor and author of "The Six Habits of Highly Effective Sales Engineers". If you're not familiar with DemoDoctor, it helps organizations fix sales demonstrations that delay and/or kill deals. They do this by 1) providing sales training for sales engineers, 2) facilitating sales-sales engineering collaboration workshops and 3) assessing and redesigning software demonstration messaging and mechanics.

Due to COVID-19 and bandwidth in Zoom, this podcast has some minor audio dropouts.

In this episode, Audrey, Lee and Chris discuss:

· What Sales Engineering is

· Why sales engineers are starting to be involved in sales discovery now

· The 6 Habits of Highly Effective Sales Engineers

· Specific examples of what delays and kills deals

"Organizations are realizing the earlier they bring in a technical expert into the process the more quickly those deals may come to fruition.” – Chris White

Connect with Chris White

www.demodoctor.com

https://www.facebook.com/chrisbw54?ref=bookmarks

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://liberatedelephant.com/

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147 Coronavirus: Agile Values in COVID-19

Sun, 08 Nov 2020 07:00:00 -0000

Jessica Katz is a trainer, mentor and coach through Liberated Elephant. Jessica is an expert at culture design within organizations that allow individuals to bring authenticity to work, bolstering internal engagement and revenue. Jessica's methodology is informed by Agile values, principles, and practices - creating a safe space for clients to be wholly themselves without judgement. Her company's name, Liberated Elephant has a tagline of "Make the elephant in the room work for you."

In this episode, Audrey, Lee and Jessica discuss:

· The top 3 qualities needed in company cultures

· How to deal with the “Elephant In The Room” in your company

· Definition of Agile Values and how to implement them

· Productivity without burning our your teams

"The elephants I’m seeing right now, one of the big ones I’m seeing is Coronavirus has happened and folks are addressing their changes in revenue and the changes this brings.” – Jessica Katz

Connect with Jessica Katz

https://twitter.com/ElephantTaming

https://www.linkedin.com/in/jeskatz/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/cameronherold/

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146 Coronavirus: Meetings Suck! Make Them Better Now!

Sun, 01 Nov 2020 06:00:00 -0000

Cameron Herold is a world class executive coach, top rated speaker, and best selling author. He's also the founder of the COO Alliance, the world's leading network for seconds in command. He is known around the world as THE CEO WHISPERER. He is the mastermind behind hundreds of companies' exponential growth. Cameron's built a dynamic consultancy: his clients have included a "Big 4" wireless carrier and a monarchy. He's the author of five books including Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable.

In this episode, Audrey, Lee and Cameron discuss:

· Why meetings are awful and what % of professionals lead bad meetings

· Tips to increase engagement in meetings in COVID-19

· Timing spacing tips of meetings

· Accountability and engagement tests upon observing “checked out” behavior in meetings

"You hear it all the time. It's the one thing that almost everyone in business can agree on.

Except it's not actually true. Meetings don't suck, we suck at running meetings. When done right, meetings not only work, they make people and companies better.” – Cameron Herold

Connect with Cameron Herold

www.cooalliance.com

www.cameronherold.com

https://www.facebook.com/COOAlliance/

https://www.linkedin.com/company/coo-alliance/

https://www.linkedin.com/in/cameronherold/?originalSubdomain=ca

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/justinweeder/

Learn more about your ad choices. Visit megaphone.fm/adchoices

145 Coronavirus: Overcoming Objections from Customers and Upper Management

Sun, 25 Oct 2020 06:00:00 -0000

Whether you're a manager justifying your budget with upper management or a salesperson trying to close a deal, you'll undoubtedly encounter objections and need to know how to overcome them.

Justin Weeder is the Owner and Head Coach at The Covert Closer. Justin has helped hundreds of sellers perfect their message and overcome objections without the usual aggressive, pushy, confrontation that is associated with selling today. He is the creator of the LISTEN method of overcoming objections and the author of The Covert Sales Method.

Bonus content for Manage Smarter listeners: Get The Covert Closer's Code - a free objection eBook Mark has created for managers and salespeople at www.thecovertcloser.com. You can also download his free Sales Mindset Book at www.thecovertcloser.com/covert-closers-code

In this episode, Audrey, Lee and Justin discuss:

· How he went from homeless on the streets of Vegas to success

· How a relatable approach is the foundation to overcoming objections

· LISTEN Method of 6 steps for overcoming objections in sales

"Life doesn’t happen to you. Life happens because of you. No matter what it is it’s always your responsibility.” – Justin Weeder

Connect with Justin Weeder

https://www.facebook.com/jweeder

www.thecovertcloser.com

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/gonimbly

Learn more about your ad choices. Visit megaphone.fm/adchoices

144 Coronavirus: Improving Your Revenue Operations

Sun, 18 Oct 2020 06:00:00 -0000

Jason Reichl co-founded Go Nimbly, the first revenue operations consultancy with the goal of allowing high-growth companies to increase the revenue of each of their customers by 26% through eliminating operational silos.

In this episode, Audrey, Lee and Jason discuss:

· The definition of SalesOps or revenue operations

· Why tackle revenue operations in today’s COVID-19 climate

· How to get people to buy more or expand their spend in COVID-19

· Creating customer experiences to promote repeat purchases

"There are 3 levels of operations and when we talk about operations we are talking about sales marketing and customer success.” – Jason Reichl

Rev Ops by Role E-Book: https://gonimbly.drift.click/revopsbyrole?_ga=2.65713198.1433493349.1602689006-1753623276.1600783940

Consult Jason by phone: 415-669-0546

Connect with Jason Reichl

https://gonimbly.com/

https://www.linkedin.com/in/betterjason/

https://p.facebook.com/gonimbly

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://mitchelllevy.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

143 Coronavirus: Building Credibility with Your Team and Customers

Sun, 11 Oct 2020 06:00:00 -0000

Global Credibility Expert Mitchell Levy is a TEDx speaker and international bestselling author of over 60 books, including his latest "Credibility Nation." As CEO of the publishing company ThinkAha, his superpower is extracting the genius from your head in a three-hour interview so that his team can ghostwrite your book, publish it, distribute it, and make you an Amazon bestselling author in four months. He is an accomplished Entrepreneur who has created twenty businesses in Silicon Valley including four publishing companies that have published over 850 books. He's provided strategic consulting to over one hundred companies and has been chairman of the boardof a NASDAQ-listed company.

In this episode, Audrey, Lee and Mitchell discuss:

· The new definition of credibility in today’s COVID-19 climate

· The 3 Pillars of Credibility

· Specific steps and strategies to build your credibility

· Lee's new book, SalesCred, and the importance of credibility in buyers qualifying sellers

"The quality of how you are known, liked, and trusted is your credibility.” - Mitchell Levy

Connect with Mitchell Levy

Twitter.com/HappyAbout

Linkedin.com/in/MitchellLevy

Facebook.com/HappyAbout

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/sophiechiche/

Learn more about your ad choices. Visit megaphone.fm/adchoices

142 Coronavirus: Finding Happiness in a Pandemic

Sun, 04 Oct 2020 06:00:00 -0000

Sophie Chiche, founder of Life by me, Shape House and the latest adventure, becurrent. Serial entrepreneur always on the lookout for concepts that moves the needle of the human experience. She’s earned masters degrees in business and journalism in her native city of Paris, France and added one in psychology soon after she moved to Los Angeles in 1993. She’s given two successful TEDx talks and co-authored the well-received book, “The Power of Personal Accountability: Achieve what Matters to You.” This amazing woman has also lost and kept off 200 pounds, transforming herself and her life.

In this episode, Audrey, Lee and Sophie discuss:

· Implementing active choices daily in COVID-19 to make the happiest, best experience you can have moment to moment

· How to avoid stress eating in the pandemic

· How to embrace feelings and use them to find a way to happiness

"This one day I woke up and I literally had this voice, I heard it as a voice, intuition it said you can have everything you want but before I want you to feel what you're feeling right now.” – Sophie Chiche

Connect with Sophie Chiche

becurrenttoday.com

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.stellartickets.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

141 Coronavirus: Upgrading Your Virtual Meetings and Events

Sun, 27 Sep 2020 06:00:00 -0000

Jim McCarthy, started his career in the e-commerce business

back in 1997, has almost 20 years experience in live events, has sold tens of

millions of tickets to millions of people, co-founded TEDxBroadway, advises

entrepreneurs, co-founded Goldstar Events and Stellar Tickets, and is the CEO

of both companies. His current mission is to enable artists and organizations to

create high quality online content — helping them find success in this new era

where online events are transforming the entertainment landscape.

In this episode, Audrey, Lee and Jim discuss:

· New ways to produce events that boost engagement in COVID-19

· Making your online events as engaging as a live event

· Creating a culture of quality in online events

· Producer/Moderator priorities to inject more energy into online events

"These have to be more participatory by design. You can’t allow people to be able to tune out just because the structure doesn’t demand that they do anything.” – Jim McCarthy

Connect with Jim McCarthy

https://twitter.com/goldstar

https://www.linkedin.com/in/jcmccarthy/

https://www.facebook.com/goldstar

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/jcwinter

Learn more about your ad choices. Visit megaphone.fm/adchoices

140 Coronavirus: Managing Remote Operations in a Pandemic

Sun, 20 Sep 2020 06:00:00 -0000

Justin Winter is the co-founder and CEO of Boostopia, a SaaS platform that allows you to manage your newly work-from-home customer support team with the world’s first support department operations platform. Justin exited his prior company after growing it to $22 million in annual sales to focus on a new problem. Boostopia is the missing link to your support help desk software built for managers to understand, manage, and improve both your team and customer experience. The company has also launched a ‘Support Operation Audit’ to support organizations going through the pandemic and the resulting economic downturn.

In this episode, Audrey, Lee and Justin discuss:

· Remote customer service changes since COVID-19

· How to audit your processes to evaluate your support operations metrics compared to benchmarks from before

· Strategies to prevent support defects before they happen

"The number one mistake managers make is a lack of clear agreement, definition, alignment, accountability too, and emphasis of expectations and goals for their direct reports..” – Justin Winter

Connect with Justin Winter

http://boostopia.com/

https://www.facebook.com/justin.winter

https://www.linkedin.com/in/justincwinter/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

facebook.com/uglymugmarketing

Learn more about your ad choices. Visit megaphone.fm/adchoices

139 Coronavirus: Marketing Amid A Pandemic

Sun, 13 Sep 2020 06:00:00 -0000

Wayne Mullins is the founder and CEO of Ugly Mug Marketing. Over the past 20 years, he has scaled multiple companies and helped hundreds entrepreneurs do the same with their companies. his passion is helping entrepreneurs challenge their assumptions, create value from places they’ve never looked, and having more freedom than they previously believed possible. He has worked hands-on with clients in over 100 different industries, and from every corner of the globe.

In this episode, Audrey, Lee and Wayne discuss:

· Sales and marketing in COVID-19

· How to shift marketing platforms to the client side to connect companies communicate

· Coronavirus business strategies

· Adjusting marketing messages in the pandemic

"No one likes to be sold to and they want to be helped and know that you care beyond just yourself.” – Wayne Mullins

DUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS RECORDING MAY HAVE SOME AUDIO DROPOUTS.

Connect with Wayne Mullins

uglymugmarketing.com

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

Foundationforconsciousliving.org

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138 Coronavirus: Fear and How To Combat its Four Levels

Sun, 06 Sep 2020 06:00:00 -0000

Kathlyn Hendricks, Ph.D., BC-DMT*, is an evolutionary catalyst and freelance muchness mentor with 50 years pioneering experience in somatic approaches to relationship transformation. She is the co-author of 12 books, including the best-selling Conscious Loving and At the Speed of Life. Most recently, she has created a website with dozens of free resources focused on Unlocking the Fear Code and Restoring Resourcefulness in our turbulent times.

In this episode, Audrey, Lee and Kathlyn discuss:

· The Four Levels of Fear and tips on how to come with them

· New ways to discuss fear feelings with your team

· What happens to your brain when you’re in the fear state of mind

· Exercises to calm your mind and body

"Fear is wired in. We would not be here unless our ancestors had really good responses to fear but it is not something we want to get rid of but we want to recognize when fear is running us. We need to move from fear to here.” – Kathlyn Hendricks

DUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS AUDIO RECORDING MAY HAVE SOME DROPOUTS.

Connect with Kathlyn Hendricks

https://hendricks.com/

https://www.linkedin.com/in/kathlyn-katie-hendricks-9395361/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://linkedin.com/in/jasonsbradshaw/

Learn more about your ad choices. Visit megaphone.fm/adchoices

137 Coronavirus: It's All About CEX: Customer Experience

Sun, 30 Aug 2020 06:00:00 -0000

Jason Bradshaw is the entrepreneur/author of the book IT'S ALL ABOUT CEX, the essential guide to customer and employee experience. At 14 years old, Jason Bradshaw started his own telecommunications and hardware distribution business. It was there he began a lifelong passion for customer experience Our guest today says every crisis is an opportunity to grow. Joining us today is Jason S Bradshaw, from teenage entrepreneur to aglob al thought leader on Customer & Employee Experience delivering business growth. With experience in everything from telecommunications to government, media and automotive Jason has the depth and breadth of experience to inspire, engage and deliver results.

In this episode, Audrey, Lee and Jason discuss:

· Businesses who ignore COVID-19 are the ones most damaged

· Tips/New Ways to boost customer engagement BECAUSE of the pandemic

· Creative ideas to boost revenues

" Many managers create a strategy and don't stick with the strategy long enough to let it work.” – Jason Bradshaw

DUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS AUDIO RECORDING MAY HAVE SOME DROPOUTS.

Connect with Jason Bradshaw

www.jasonsbradshaw.com

https://twitter.com/jasonsbradshaw

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.inspiringcompanyculture.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

136 Coronavirus: Inspiring a New Company Culture

Sun, 23 Aug 2020 06:00:00 -0000

Brenda Batista is President and Founder of Inspiring Company Culture where she helps leaders transform their work environments to be places where everyone is heard, valued, and appreciated. Brenda is an expert in establishing high-performing teams, healthy company culture, leadership, business system analysis, and strategic planning.

For the past 25 years, Brenda has focused on performance improvement and how the power of teams helps sustain business results. She helps teams engage and align with desired business outcomes by providing customized workshops, as well as group and leadership coaching either as a standalone or as part of a consulting project.

Brenda holds a Bachelor of Science in Industrial Systems Engineering, a Masters in Health Administration, and a Juris Doctorate.

In this episode, Audrey, Lee and Brenda discuss:

· How to make online meetings 3D and as if “in person”

· Changing culture for speaking up to bridge the digital gap in COVID

· How to engage extroverts in your organization

· Rearranging remote meetings to boost engagement in less engaged team members

"Most leaders are frustrated with lack of progress because they treat every issue as urgent and a priority when there is just not enough time in the day to react that way. Instead, they need to focus on core needs to pinpoint the top priority.” – Brenda Batista

LEADERSHIP VOICE FREE QUIZ: https://www.inspiringcompanyculture.com/quiz/

Connect with Brenda Batista

https://www.linkedin.com/company/inspiringcompanyculture

https://www.linkedin.com/in/brenda-batista-mollohan/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/boundymark

Learn more about your ad choices. Visit megaphone.fm/adchoices

135 Coronavirus: Creating Radical Value for Customers and Prospects

Sun, 16 Aug 2020 06:00:00 -0000

Mark Boundy has grown businesses in a variety of industries for 25 years , amassing wide-ranging experience in sales, marketing, new product development, and product management. He helps his clients find, win, and keep more business—more profitably. He’s led firms to be value – and price – leaders in a wide variety of product and service industries. Mark wrote “Radical Value. Elevate Your Company – and Career – By Unleashing the Power Within Customer Centricity. Mark lives in Phoenix, Arizona, father of two grown sons.

In this episode, Audrey, Lee and Mark discuss:

· Radical Value definition and how to get there

· How to measure customer perception of value and modify it

· Why you should mentor your salespeople on P&L statements

· Creating value amid COVID-19-how create a buying environment

"We all want to be customer-centric…but most of us struggle with that vague term, and how to measure it. Radical Value reveals that the measurable, trackable, trainable thing you really seek --at the core of customer centricity--is customer-perceived value.” – Mark Boundy

Connect with Mark Boundy

www.boundyconsulting.com

https://www.linkedin.com/in/markboundy/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/Siimon-Reynolds

Learn more about your ad choices. Visit megaphone.fm/adchoices

134 Siimon Reynolds Coronavirus: Win Fast - Quick Ways to Achieve More, Earn More

Sun, 09 Aug 2020 06:00:00 -0000

Siimon Reynolds is one of the world’s leading business coaches. He is the winner of over 50 business and industry awards, and the founder of numerous highly successful companies. His last company grew from zero to a stock market valuation of over $500 million, in just 8 years. Siimon coaches entrepreneurs and CEO’s from all over the world, from start ups to companies grossing over half a billion dollars a year. He is also a multi award winning business author. His previous book won the Silver Medal for Best Business Success book at the Axiom Business Book awards. Siimon’s latest book, titled ‘Win Fast. Quick ways to achieve more, earn more and be more’, is scheduled for release in late August 2020.

In this episode, Audrey, Lee and Siimon discuss:

· Resetting your focus in COVID-19 for processes and performance

· How to do “The 2 Circles of Control” to guide you

· Magnify for your fear of loss and harness that to propel you

· Release Breath Exercise to help clear your mind

"Far too many business owners have been running at half speed during the Covid 19 lockdown. It’s very understandable of course. The whole event was so left field, so unexpected, that so many entrepreneurs felt quite powerless during it. But now that most countries are slowly moving out of full lockdown mode, it is absolutely vital that you play the next few months at full speed.” – Siimon Reynolds

Connect with Siimon Reynolds

https://www.linkedin.com/in/siimonreynolds/

https://twitter.com/siimonreynolds

https://siimonreynolds.com/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.neilsahota.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

133 Coronavirus: Artificial Intelligence for Leadership and Social Good

Sun, 02 Aug 2020 06:00:00 -0000

Neil Sahota is an IBM Master Inventor, United Nations (UN) artificial intelligence (AI) Advisor, author of the book Own the A.I. Revolution, and Professor at UC Irvine. Over his 20+ year career, Neil has worked with enterprises on the business and marketing strategies to create next generation products/solutions powered by emerging technology as well as helping organizations create the culture, community, and ecosystem needed to achieve success such as the U.N.’s AI for Good initiative. Neil also actively pursues social good and volunteers with nonprofits. He is currently helping the Zero Abuse Project prevent child sexual abuse as well as Planet Home to engage youth culture in sustainability initiatives.

Special message to Manage Smarter listeners about the book: https://www.neilsahota.com/smarter/

In this episode, Audrey, Lee and Neil discuss:

· The actual definition of AI

· Ways you can use AI and your resources for social good

· Why promoting incompetent people is a common leadership mistake

· How to tell if a product is legitimately AI or inflated marketing hype

· Organizations that facilitate you getting involved in using AI for social good

"One of the things we're working on is a project where you create an AI buddy so to speak that gives people an outlet to communicate so if they are feeling lonely or have an episode or arer introverted they have something to talk to and have confidence and feel a part of something.” – Neil Sahota

Connect with Neil Sahota

https://twitter.com/neil_sahota

https://www.linkedin.com/in/neilsahota/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.myoutdesk.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

132 Coronavirus: Managing Growth and Culture with Virtual Assistants

Sun, 26 Jul 2020 06:00:00 -0000

Daniel Ramsey is the founder and CEO of MyOutDesk, the highest-rated virtual assistant company in the marketplace with over 500 verified 5-star reviews, and over 13 years of experience, serving more than 6,000 clients across industries. Daniel is going to share a Grow Virtual Guide to help businesses and executives how to effectively transition to a fully remote or blended organizational model, how to reinvent the value we provide in this changing market, and how to grow virtual all while reducing operational costs.

Daniel is also the author of the bestselling book, Scaling Your Business with MOD Virtual Professionals.

TO GET THE FREE GROW VIRTUAL GUIDE: TEXT MOD TO 31996

In this episode, Audrey, Lee and Daniel discuss:

· How to expand in the current sales climate and sell more

· How using virtual assistants can free up valuable time and reduce operational costs

· Tips for creating strong culture among remote workers

· Processes he uses to enforce accountability, engagement, work quality and oversight among global remote teams

"Some managers and leaders do not delegate and leverage their business which means they don't have time freedom as they end up doing the mundane, non-dollar productive activities by themselves. If you don’t have an assistant then you are one.” – Daniel Ramsey

Connect with Daniel Ramsey

https://www.twitter.com/myoutdesk

https://www.linkedin.com/company/my-outdesk

https://www.facebook.com/MyOutDesk.LLC/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

www.emergeinteractive.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

131 Coronavirus Operational Agility and Re-Alignment

Sun, 19 Jul 2020 06:00:00 -0000

Jonathon Hensley is co-founder and CEO of Emerge, a digital product consulting firm that works with companies to improve operational agility and customer experience. His new book is called “Alignment - The #1 thing at the heart of every successful digital product”

In this episode, Audrey, Lee and Jonathon discuss:

· The 4 levels of alignment leaders need to understand NOW

· How to build sustained, constant alignment in your business

· Remote teams and boosting alignment amid COVID-19

· Practical exercises to use to draw out new ideas from your team

FREE BOOK - Alignment emergeinteractive.com/podcast

"The number one problem/mistake managers and leaders make is not understanding alignment and it's role. The absence of alignment can prevent the best ideas from being realized, erode the strongest teams, cripple the most effective leadership, and ruin even the most successful business. ” – Jonathon Hensley

Connect with Jonathon Hensley

https://twitter.com/EmergeInteract

https://www.linkedin.com/in/jonathonhensley/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

Learn more about your ad choices. Visit megaphone.fm/adchoices

130 Coronavirus: Tapping Into Your Subconscious Mind for Better Decision-Making

Sun, 12 Jul 2020 06:00:00 -0000

Rhiannon Rees is a human behavior expert, international high-performance coach and self-development expert helping CEO's, businesses, elite athletes, coaches and celebrities to redefine their level of success. An Australian native, Rhiannon is a best-selling author, thriving entrepreneur and a global speaker. Her personal sufferings led her to search for answers and into a 30-year study of human behavior. Being completely compelled to help others, she has continued to invest in education in the fields of self-development, neuroscience and business. As a dynamic, results-driven leader, Rhiannon is the founder of the Conscious Coaching Collective, and has demonstrated success in creating both multi-million-dollar companies and individuals and champions.

In this episode, Audrey, Lee and Rhiannon discuss:

· How the shock in her marriage and becoming homeless drove her to self-discovery and a world-class coach career

· Tapping into your subconscious to inform what business decisions and manifest new goals

· How to keep leadership in your organization from spiraling downward mentally

· How to create a mindset of abundance among your leadership and teams and remove blocks and find new beliefs

"You have to be able to receive the solution, if you want to stay in the suffering you can stay right there or you can choose a different path. you have to flip a switch in their mindset." - Rhiannon Rees

BONUS for Manage Smarter Listeners!

Get a free copy of Rhiannon's best-selling book How to Climb Mount Everest in Sandals at www.consciouscoaching.coach

Connect with Rhiannon Rees:

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/frankzinghini/

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

Learn more about your ad choices. Visit megaphone.fm/adchoices

129 Coronavirus: Digital Tech Survival Kit--Get One Now

Sun, 05 Jul 2020 06:00:00 -0000

Frank Zinghini is President & CEO, Applied Visions, Inc. Applied Visions helps businesses build and expand their digital relationship with their customers, across all of the available digital channels. AVI develops products and services using technologies from the cloud, to desktop and mobile, and even down to the device level with the internet of things, in order to maintain a seamless and continuous connection with your customer. Frank founded AVI with an intense focus on building applications that delight your customers and drives revenue generation for your business.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Frank discuss:

· What a digital survival kit needs to contain

· The new boundaries of relationship with your customers

· New ways of looking at fulfillment of products and services

· How to take customer experience to the next digital level of engagement

"Somebody who is selling a thing, a tangible item historically they may not have thought about relationships with people when selling them something, food, clothing or cars or anything there’s always a personal component. Growing demand for a digital relationship with your company and your product has been accelerated and will not abate when things come back to something normal. ” – Frank Zinghini

Connect with Frank Zinghini

www.avi.com

https://twitter.com/frankz_avi

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/ben-gallagher-2832a63/

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128 Coronavirus: #OpenForBusiness After COVID-19 Lockdowns

Sun, 28 Jun 2020 06:00:00 -0000

Jeffrey Hayzlett is Chairman & CEO of the C-Suite Network and best-selling author of "The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures."

In this episode, you'll learn:

*The #OpenForBusiness initiative, which can be defined as getting business owners ready to open safely

*Strategies businesses can implement as they get ready to open for business

*Protecting your biggest assets – people and customers

*Being mindful of cancel culture and current cultural climate

"People tend to be more reactive than active. When COVID hit, many paused and adopted a 'wait & see' attitude, but I think that's a mistake -- not just now, but overall." — Jeffrey Hayzlett

Join hosts Audrey Strong and C. Lee Smith as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.

Connect with Jeffrey Hayzlett:

Website: https://c-suitenetwork.com/

Twitter: @JeffreyHayzlett

LinkedIn: https://www.linkedin.com/in/hayzlett/

Facebook: https://www.facebook.com/JeffreyHayzlett/

Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:· Website: http://salesfuel.com/· Twitter: @SalesFuel· Facebook: https://www.facebook.com/salesfuel/

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127 Coronavirus: Effectively Leading Remote Teams

Sun, 21 Jun 2020 06:00:00 -0000

Ben Gallagher is the co-founder of B+A, a creative management consultancy whose clients include Converse, Google and Beats by Dre. Before he founded B+A, Ben was a journalist at MTV and later, Sir David Frost’s producer at Al-Jazeera. He then found himself leading Nike’s efforts to make running appealing to young people. With COVID-19, he's here to give his tips on how to work and manage smarter through this time.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Ben discuss:

· Building a positive culture with remote, global teams in the pandemic

· How recognizing small wins to provide enjoyment, hope and satisfaction

· Boosting your empathy levels

· Recommendations on better leadership amid the COVID-19 “rollercoaster”

"Too often the assumption is that the best answers come the most senior people, but the best answers come from collaboration with the whole team. Secondly, leaders feel uncomfortable being vulnerable because business culture largely still promotes knowing the answer as opposed to being able to work with people to find it.” – Ben Gallagher

Connect with Ben Gallagher

https://bandaequals.com/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/dr-gleb-tsipursky/

Learn more about your ad choices. Visit megaphone.fm/adchoices

126 Coronavirus: Better Decision-Making for the New Abnormal

Sun, 14 Jun 2020 06:00:00 -0000

Dr. Gleb Tsipursky is a behavioral economist and cognitive neuroscientist studying the psychology of decision making in business and other contexts. He is also CEO of Disaster Avoidance Experts and author of the new book Resilience: Adapt and Plan for the New Abnormal of the COVID-19 Coronavirus Pandemic.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Gleb discuss:

· His prediction on when a Coronavirus vaccine will be available worldwide to everyone

· Why our brains are wired to be optimistic but how we must force our expectations amid the pandemic to be realistic going forward

· His top 6 business prongs that need analysis now to adapt to the pandemic

· How Coronavirus data has affected him and tips he has on helping managers and teams cope with the reality of what’s to come

"To survive and thrive in the new abnormal, you have to make a radical departure from your previous course. Instead, you need to focus on adapting to and planning for a future shaped by impact and repercussions of the pandemic.” – Dr. Gleb Tsipursky

Connect with Dr. Gleb Tsipursky

https://disasteravoidanceexperts.com/adapt

https://www.facebook.com/DrGlebTsipursky/

https://twitter.com/Gleb_Tsipursky

BOOK PRESALE: Hire Smarter, Sell More! Using Talent Analytics to Discover Sales Rainmakers and Avoid Toxic Troublemakers by SalesFuel CEO C. Lee Smith. https://tinyurl.com/y89oq68f

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/shane_metcalf

Learn more about your ad choices. Visit megaphone.fm/adchoices

125 Coronavirus: Improved Remote Workplace & Workers

Sun, 07 Jun 2020 06:00:00 -0000

Shane Metcalf is co-founder of 15Five and one of the world’s leading pioneers in the space of cultural engineering and positive psychology and an expert in remote workplaces and workflow management.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Shane discuss:

· The combination of two qualities you HAVE to have or your remote teams will feel paranoia and fear.

· Specific team exercises to help boost engagement

· How to tell if your team is struggling with remote workplace setups

· Questions to ask your team to help those not coping well with remote workplace setup, technology and/or culture

"You as a manager need to do everything possible to increase the amount of trust and also accountability particularly during a pandemic.” – Shane Metcalf

Connect with Shane Metcalf

15five.com

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/tpisello

Learn more about your ad choices. Visit megaphone.fm/adchoices

124 Coronavirus: How to Boost your ROI

Sun, 31 May 2020 06:00:00 -0000

Tom Pisello is a thought leader and author on sales and marketing effectiveness, as well as a serial entrepreneur. He is well known from his podcasts, videos, blog posts, and newsletter as “the ROI Guy.” Tom is the Founder of the Evolved Selling Institute and currently Chief Evangelist for Mediafly, a leading sales enablement solution provider.

In this episode, Audrey, Lee and Tom discuss:

· How to changes you can sell as well remotely as well as you did in person

· Top ways to keep selling in COVID-19

· Better methods to prepare interactive digital documents to make compelling sales sessions

· Creating mini-presentations to keep virtual selling with prospects at a higher level of engagement

"Create little stories you can pivot to. As sales manager you have to teach your sellers to piece together these little mini presentations and be able to jump into these mini stories and in that mode as well to be able to basically share those as a whole presentation.” – Thomas Pisello

Connect with Thomas Pisello

www.evolvedselling.com

https://www.facebook.com/thomas.pisello

https://www.linkedin.com/in/tompisello/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://edgeworthanalytics.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

123 Coronavirus: Economic Data Reveals Opportunities

Sun, 24 May 2020 06:00:00 -0000

Dr. John Johnson is a PhD economist and the CEO of Edgeworth Analytics, a DC-based data consulting firm that empowers professionals to unlock data’s potential. John understands how to transform companies’ raw, messy data into meaningful analysis and reliable results that empower informed decision-making. A teacher at heart, John is known for his ability to explain technical concepts simply and clearly.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and John discuss:

· Economic data on time and possible date on when the economy may start to recover & opinion on rehiring process for unemployed COVID-19 workers

· Economic analysis on your business, demand for what you sell, remote working and extra costs potentially of reopening

· Risk of infections of workers vs. running a remote business data points

· Customer base analysis

· Process for you to dig deep into data for your department and business to help make business decisions in the pandemic

"How have they reopened, what types of strategies are effective and what kind of strategies are spiking the number of cases?” – Dr. John Johnson

Connect with Dr. John Johnson

https://twitter.com/Everydata

https://www.linkedin.com/in/johnhjohnsonphd/

https://www.facebook.com/john.johnson.545402

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://unstoppablesoftware.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

122 Coronavirus: Fixing Technology Deficiencies

Sun, 17 May 2020 06:00:00 -0000

Sam Schutte is the CEO of Unstoppable Software, Inc. The company's software development services as a development partner, and is the host of the podcast at unstoppabletalk.com (which covers the "intersection of business and technology innovation").

He is also the creator of The Virtual Tip Jar, which enables customers to support their favorite restaurant servers and services providers whose income has been negatively impacted during COVID-19.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Sam discuss:

Tech vulnerabilities caused by COVID-19
Technology that companies should be investing in now
The Virtual Tip Jar he created to raise donations for those who’ve lost their jobs

"There’s some basic ones such as not having enough VPN accounts or VPN bandwidth you know most of the time when you set up a VPN at a company you don’t have enough for all 300 people to be on at one time.” – Sam Schutte

Connect with Sam Schutte

https://twitter.com/unstoppablesoft

https://www.linkedin.com/company/unstoppable-software-inc.

http://facebook.com/unstoppablesoftware/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

Www.beacongroupconsulting.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

121 Coronavirus: Eliminating Struggling Competitors

Sun, 10 May 2020 06:00:00 -0000

At work, serving as President and CEO The Beacon Group, Cliff Farrah has spent more than 25 years advising clients on organic and inorganic growth strategies and tactics in Healthcare, Technology, Industrial, Energy and Defense marketplaces. His thought leading work on growth strategy, innovation commercialization, market disruption, and services/business model design has been successfully used by Fortune 100 clients around the globe. Mr. Farrah is the author of dozens of growth strategy and analytical frameworks, and is a guest lecturer at the University of Virginia's Darden Graduate School of Business, where he received his MBA. At play, Cliff Farrah is a competitive sailor, a former high school sailing coach, US national amateur champion and has been profiled on ESPN and in Sailing magazine.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Cliff discuss:

· How the pandemic accelerates your comp set

· How to choose which competitor to overtake

· Near and long-term market disruption considerations

· How to identify who in your market is still spending money

· How amid to right-size your organization

"Market share gains you make in a down economy as the market rebounds you manage to maintain that share percentage and it ultimately yields a multiple effect.” – Cliff Farrah

Connect with Cliff Farrah

http://linkedin.com/in/clifford-farrah-0b59138

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/pattitemplerocks/

Learn more about your ad choices. Visit megaphone.fm/adchoices

120 Coronavirus: Layoffs and Older Workers

Sun, 03 May 2020 06:00:00 -0000

Coronavirus has caused layoffs of more than 26 million Americans from their jobs. Are older workers a liability or competitive advantage and if you are an older worker, how can you increase your value to your employer during this unprecedented time?

Patti Temple Rocks is the author of a book called "I'm Not Done: It's Time to Talk About Ageism in the Workplace." She is also a senior partner at a Marketing agency in Chicago.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Patti discuss:

· Why mature workers are the last ones you should consider cutting

· Conversations to have with older workers in choosing furloughs, layoffs and payroll reductions

· Signs a company doesn’t value older workers

· How late career workers can increase their value amid COVID-19

"The older worker – who may sometimes cost more, comes with incredibly valuable wisdom and experience to navigate and mentor others through difficult times.” – Patti Temple Rocks

Connect with Patti Temple Rocks

pattitemplerocks.com

https://twitter.com/pattitrocks

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.leadersights.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

119 Coronavirus: Don’t return to normal. Return to BETTER.

Sun, 26 Apr 2020 06:00:00 -0000

David Veech teaches leaders how to Love, Learn, and Let go. The actions following these decisions create an engaging workplace that harnesses the creative and productive power of people. He began his leadership journey with 20 years of service in the Army and he is still actively learning. Author of Leadersights: Creating Great Leaders Who Create Great Workplaces.. His messages will inspire you and your teams to obliterate obstacles, accelerate innovation, and elevate performance leaving everyone motivated and engaged for the future.And for Coronavirus, David says in responding to it, "Don’t return to normal. Return to BETTER."

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and David discuss:

· Tips on how to make your business and leadership better coming out of COVID-19

· Recommendations on process changes

· Basic elements of a plan to emerge out of COVID-19 lockdown

"The number one problem/mistake managers and leaders make is forgetting their primary responsibility is to develop their people. When leaders fail to develop people, they invariably end up doing work their team members should do, which takes them further away from their leadership responsibilities, compounding the problem, and dragging the team down into the death spiral.” – David Veech

Connect with David Veech

Twitter: @davidveech

https://www.facebook.com/DSVLeadersights/

https://www.linkedin.com/in/davidveech/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/jeffpiersall

Learn more about your ad choices. Visit megaphone.fm/adchoices

118 Coronavirus: Jeff Piersall's Course Correction Tips

Sun, 19 Apr 2020 06:00:00 -0000

Jeff Piersall is known as The Chaos Coach. A former high school and college basketball coach, Jeff is an entrepreneur that has recently exited his business and now specializes in M&A activity for small cap businesses. He is also the author of Dogs Don't Bark at Parked Cars.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Jeff discuss:

· How to Course Correct in a Crisis

· Knee jerk reactions vs. course corrections

· Money and opportunities to pursue amid the pandemic

· How businesses can be more agile and pivot during the crisis

"The definitions of faith and fear are the same it’s a thing unseen in our future. Where you start on a course isn’t going to be where you end up unless you make the appropriate adjustments along the way.” – Jeff Piersall

Connect with Jeff Piersall

www.jeffpiersall.com

https://www.facebook.com/jeffreypiersall

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/RockTheRecession/

Learn more about your ad choices. Visit megaphone.fm/adchoices

117 Coronavirus: Recession Counter Assault Tips

Sun, 12 Apr 2020 06:00:00 -0000

Jonathan Slain’s book, “Rock the Recession: How Successful Leaders Prepare For, Thrive During, and Create Wealth After Downturns” came out in September 2019 and is a #1 Amazon Best Seller. His tips are especially relevant today as the world heads into recession due to the COVID-19 pandemic.

Jonathan coaches high growth leadership teams across the United States to implement the Entrepreneurial Operating System® also known as “Traction.” He focuses on working with entrepreneurial niche/specialty firms and large corporations ($10M+ in annual revenue), spending over 100 days per year working with teams just like yours.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Jonathan discuss:

· What kind of recession we are currently in

· How to measure your “Recession Readiness”

· How to organize a tier system for furloughs or layoffs

· Opportunities that can occur in difficult economic times

"I’m looking at the CDC Bulletins and we’re not going to see the surge until early May that means the economy will be operating at severely reduced levels for several months. We’re hearing a 25% drop in GDP.” – Jonathan Slain

RECESSION READINESS QUIZ at https://report.recession.com/lastform/1

PROMO CODE: “SalesFuel at www.recession.com/shop to get 25% off the Rock the Recession workbook

Connect with Jonathan Slain

www.recession.com

https://www.instagram.com/rocktherecession/

https://www.linkedin.com/company/rock-the-recession/

https://twitter.com/RockRecession

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/rishad

Learn more about your ad choices. Visit megaphone.fm/adchoices

116 Coronovirus: Being Human is Better than Data in Uncertain Times

Sun, 05 Apr 2020 06:00:00 -0000

Rishad Tobaccowala is the author of Restoring the Soul of Business: Staying Human in the Age of Data. He is also a Senior Advisor to the Publicis Groupe where he has spent his entire 37-year career, most recently serving as the Chief Growth Officer and Chief Strategist of the Groupe. He was named by BusinessWeek as one of the top business leaders for his pioneering innovation and TIME magazine dubbed him one of five “Marketing Innovators.”

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Rishad discuss:

· Tips on humanizing remote working in this environment and touchpoints to help humanity trump data

· How to incentivize staff to change and lean into disruption

· How to upgrade your mental operating system and inject more human touches into the work environment

· The dangers of data vs. human stories and skills within the business

· Embracing the concept of “The Turd on the Table”

"If you don’t have some personal interactions one in a while basically have people look at each other and talk bout real things than spreadsheets and numbers but what you lose is the human nuance of trust.” – Rishad Tobaccowala

Connect with Rishad Tobbacowala

Rishadtobaccowala.com

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

Learn more about your ad choices. Visit megaphone.fm/adchoices

115 Coronavirus: Walk Around Managing When You Can't Walk Around

Sun, 29 Mar 2020 06:00:00 -0000

Tom Peters is coauthor of In Search of Excellence—the book that changed the way the world does business and often tagged as the best business book ever. Also the author of The Excellence Dividend . Seventeen books and thirty-five years later, Tom is still at the forefront of the “management guru industry” he single-handedly invented. Also the recipient of the Thinkers50 Lifetime Achievement Award.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Lee, Audrey and Tom discuss:

· Opinion on CEOs currently laying off thousands of employees

· What is business responsibility in this Coronavirus epidemic?

· How to “Manage By Walking Around without Walking Around”

· Why leaders need to ramp up intimacy, kindness and thoughtfulness during this time

"Business is not about profit. It is about creating value if you do it right the profit will mostly follow. So what I will say to the businessperson who did not take out the second mortgage and you’ve got 14 terrific people and they’re short on insurance or short on what have you, I am not very interested in your bank account staying good over the course of the next 4-5 months you owe it to your team. I’m not suggesting you send your house into receivership. I’m looking with a really cynical eye at CEOs of some of these giant companies who are laying people off by the thousands. That is BULLSHIT. If you are a CEO sitting with stock options up the kazoo and you’ve got a bank account which is 170 million dollars and if you lay front line people off you area first class lifelong son of a bitch in my book. ” – Tom Peters

Connect with Tom Peters

https://tompeters.com/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

http://www.thriveinc.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

114 Coronavirus: Managing Anxiety in Unprecedented Times

Sun, 22 Mar 2020 06:00:00 -0000

Kristie Knights is a licensed professional counselor and has been in private practice for 20 years. She is an expert in trauma and suicidology. Kristie is the best selling author of UnSung Heroes: Deconstructing Suicide through Stories of Triumph. She is also the Founder of iRise Leadership; which is a 501(c)3 Non Profit with a mission to eradicate suicide. They offer training, education, and resources in suicide awareness and prevention to leaders, the community, organizations, schools, churches, and the corporate world.

PLEASE NOTE: Due to Coronavirus and remote meeting platform strain, there is some audio dropout throughout this recording.

"This is a time for leaders who do very well with boots-on-the-ground, high crisis mentality to really shine. And for those who struggle, to really listen up and lean on those types of leaders within their organization who do well with that type of mentality."

- Kristie Knights

In this episode, Lee, Audrey and Kristie discuss:

How managers can implement a culture of more empathy and allowance of negative feelings in the workplace.
The difference between anxiety attack and full-blown depression
Tips and habits to improve your self-care
Tips on how to provide you and your family structure as you work from home.
Ideas on how to visit virtually with family and friends to stay connected and not isolate yourself

Connect with Kristie Knights:

Connect with the hosts of Manage Smarter:

Website: ManageSmarter.com
Twitter: @ManageSmartPod
LinkedIn: Audrey Strong
LinkedIn: C. Lee Smith

Connect with SalesFuel:

Website: http://salesfuel.com/
Twitter: @SalesFuel
Facebook: https://www.facebook.com/salesfuel/

Learn more about your ad choices. Visit megaphone.fm/adchoices

113 The Beauty of Conflict: Harnessing Your Team’s Competitive Advantage

Sun, 15 Mar 2020 06:00:00 -0000

CrisMarie Campbell, an Olympic rower, and Susan Clarke, a former marriage therapist and Equus coach, are the authors of The Beauty of Conflict: Harnessing Your Team’s Competitive Advantage and The Beauty of Conflict for Couples. They also have a podcast with the same name: The Beauty of Conflict for dealing with conflict at work and at home. As partners in work and life for over two decades, they’ve adapted their proven step-by-step process honed working with Fortune 100 Companies such as Johnson & Johnson, Microsoft, AT&T and San Francisco Giants to help long-term couples use conflict as a catalyst to greater intimacy, passion, and fulfillment. Their work and expertise have been featured in notable outlets like The Today Show, NBC, and Shape.

In this episode, Audrey, Lee, CrisMarie and Susan discuss:

· Loud vs. Silent – Who is more upset amid conflict?

· How to recognize you’re conflict averse and learn the value of embracing conflict

· How tackling conflict can boost your team and create more powerful alliances

· “Heard and Considered” Technique of Management

"Managers don’t have the real discussion on their team because it seems inefficient. They don’t think they have the time -- this is an excuse -- to have a 10-minute sweaty palm conversation that would build trust if they did.” – CrisMarie Campbell and Susan Clarke

Connect with CrisMarie and Susan:

https://www.linkedin.com/in/crismarie-campbell-b691651/

https://www.linkedin.com/in/susan-clarke-5618004/

https://www.facebook.com/thriveincmt

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.roirevolution.com/blog/author/timothy-seward-ceo/

Learn more about your ad choices. Visit megaphone.fm/adchoices

112 Growing Through Amazon and Emerging Digital Pathways

Sun, 08 Mar 2020 07:00:00 -0000

Timothy Seward, Author of Ultimate Guide to Amazon Advertising and founder of ROI Revolution, a digital marketing agency. Timothy recognized the struggles business owners face in the digital world and decided to instill his expertise into the first (and currently, the only) published book on the art of Amazon advertising---His proficiency can help everyone better their brands, increase awareness via digital marketing, and increase product sales. And as he says, ignore digital marketing at your own peril.

In this episode, Audrey, Lee and Timothy discuss:

· How Amazon is the new search engine

· How to use Amazon for your company’s growth and acquisition opportunities

· Why managers who ignore the digital revolution are at peril

· The growth of B2B sales via Amazon

"Your mission? Optimizing your brand’s growth both online and offline.” – Timothy Seward

Connect with Timothy Seward

https://twitter.com/ROIRevolution

https://www.linkedin.com/in/timothyseward/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://get.fountain.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

111 Micah Rowland Is Hire Slow, Fire Fast Terrible Advice?

Sun, 01 Mar 2020 13:39:00 -0000

Micah Rowland isn’t your everyday builder. Maybe because he doesn’t build homes, cabinets, or even the software that he used to as an engineer. As Chief Operations Officer COO of Fountain, Micah builds people, teams, and processes that has taken multiple companies from 50 to 250 people and $5 million to $30 million in revenue.

In this episode, Audrey, Lee and Micah discuss:

· Why "Hire Slow, Fire Fast" is Terrible Advice

· The top reasons why companies have trouble hiring and firing

· The areas managers are deficient in that cause hiring/firing issues within an organization

· Hiring/Firing techniques for startups

"Often times the biggest impediment to letting someone go is management trying to cope with the hole in their absence.” – Micah Rowland

Connect with Micah Rowland

https://www.linkedin.com/in/micahrowland/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.empiretaxusa.com/

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110 Rachel Michaelov 2020 Tax Tips for Entrepreneurs and Side Hustles

Sun, 23 Feb 2020 07:00:00 -0000

Rachel Michaelov is Founder & CEO of Empire Tax Professionals and is a licensed Enrolled Agent who’s Licensed by the IRS. Her team helps their clients handle their bookkeeping, payroll and tax needs all under one roof! Since then she became a NTPI Fellow and helps clients to correspond directly with the IRS to resolve disputes and notices. Her specialties lie in helping small business owners optimize their taxes and achieve financial success. She is the mother of four boys.

In this episode, Audrey, Lee and Rachel discuss:

· Tax tips for businesses given the law changes for 2020

· More efficient ways to keep your business books straight for an audit

· Her heartbreaking family story involving her father, taxes and deportation pushed her to create her business

· How she balances being a mother to 4 boys and entrepreneurship

"Understand what needs to be done. Think about the end result, it’s not that complicated. Imagine in your mind, what success means for you to be able to get the job done and don’t get so into the details of it.” – Rachel Michaelov

Connect with Rachel Michaelov

https://www.linkedin.com/in/empiretaxprofessionals/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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109 Deborah Thomas-Nininger Creating Autopilot Habits

Sun, 16 Feb 2020 07:00:00 -0000

Deborah Thomas-Nininger is the founder of DTN Productions International, a company that provides professional development training on all areas of international and domestic protocol specializing in "Reputation Management” and communication effectiveness. She brings to you over twenty years of business etiquette, communication and self-presentation expertise, rooted in behavioral science and successful human interaction.

In this episode, Audrey, Lee and Deborah discuss:

· Definition of AutoPilot Habits

· Examples of specific habits you should develop this year to boost efficiency

· How many days it takes to develop a habit (Hint: it's not 21)

· What time of day the brain is at its lowest functioning level

"The brain is at its lowest ebb of attentiveness between the hours of 1 and 3 pm and specifically the exact mark is 2:37 pm - we plummet." - Deborah Thomas-Nininger

Connect with Deborah Thomas-Nininger

Website: https://www.dtn-productions.com/

Twitter: https://twitter.com/dtnetiquette

LinkedIn: https://www.linkedin.com/in/deborahthomasnininger/

Facebook: https://www.facebook.com/dtnetiquette/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://twitter.com/JohnRStoker

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108 Navigating Difficult Conversations

Sun, 09 Feb 2020 07:00:00 -0000

John Stoker is the founder and president of DialogueWORKS. He is also the author of the book, Overcoming Fake Talk. John and his firm specialize in helping leaders, managers, and individual contributors hold the conversations that matter most. His firm also offers training in other aspects of interpersonal relations, such as emotional intelligence.

In this episode, Audrey, Lee and John discuss:

· Definition of Fake Talk

· Specific phrases and techniques to change how you manage difficult conversations

“Many leaders avoid holding difficult conversations either because they don't know how or because they are afraid of the consequences for doing so. The results are usually less than desireable which means that going forward the leaders will avoid talking about what matters most or they will attempt to hold those conversations, but they will usually not go well.”

― John Stoker

Connect with John Stoker

www.dialogueworks.com

https://www.facebook.com/DialogueWORKS/

https://www.linkedin.com/in/johnstoker/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/paul-rosenberg-69a2a9/

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107 The Third Eye of Rogue Leaders

Sun, 02 Feb 2020 07:00:00 -0000

Paul Rosenberg is a Fortune global Fortune 500 coach, author and speaker. Author of the top-rated Rogue Leadership: Harnessing Headwinds to Drive Performance, he brings 30 years of experience in multiple industries and organizations from start-up to mature. As a comic and improvisational actor, he is known for his humor and creative look at business and leadership.

In this episode, Audrey, Lee and Paul discuss:

· Definition of Rogue Leadership

· How to truly reach your “gut” feelings to guide you

· Making decisions: Quickly vs. Right

· Fun or boundary-breaking activities to break you and your teams out of a rut (Bubble wrap anyone?!!)

“Making a decision instead of focusing on making the right one. The demands created by the barrage of data and external noise drive many leaders to act, but not act well, limiting their effectiveness and creating long- term gaps.”

― Paul Rosenberg

Connect with Paul Rosenberg

www.rogue-leadership.com

Twitter: @PaulRosenberg

Facebook: Rogue Leadership

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.selfevolvedleader.com/

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106 How to Be a Self-Evolved Leader and Stop the Cycle of Mediocrity

Sun, 26 Jan 2020 07:00:00 -0000

Dave McKeown, CEO of Outfield Leadership and author of The Self-Evolved Leader, says most leaders are working in the weeds when they need to be thinking more strategically. He helps individuals, teams, and organizations to lead with authenticity, purpose, and effectiveness and has worked his magic with clients including Bank of America, the British Government, Entrepreneur's Organization, Bamboo HR and countless others.

In this episode, Audrey, Lee and Dave discuss:

· What is the Cycle of Mediocrity and how to stop it

· 6 Micro Disciplines to practice

· Definition of “Self-Evolved”

· How to transfer your personal evolution to your team

“Most leaders are working in the weeds when they need to be thinking more strategically.”

― Dave McKeown

Connect with Dave McKeown

https://twitter.com/davemckeown

https://www.linkedin.com/in/davemckeown/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://eddieturnerllc.com

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105 Becoming an Emerging Leader

Sun, 19 Jan 2020 07:00:00 -0000

Eddie Turner, is a popular keynote speaker and author of 140 Simple Messages to Guide Emerging Leader - which provides 140 actionable leadership messages for emerging leaders and leaders in transition. Billed as The Leadership Excelerator®, he is an in-demand expert who has worked for several of the world's “most admired companies" such as Deloitte, GE, and Accenture. Eddie works with leaders to Accelerate Performance and Drive Impact!® He is also the host of the Keep Leading podcast on C-Suite Radio.

In this episode, Audrey, Lee and Eddie discuss:

· The 8 definition of Emerging Leaders

· How to “reskill” to become an Emerging Leader

· Age and entrepreneurship tendencies of Emerging Leaders

· IQ vs EQ: Intelligence versus Emotional Intelligence

“When I work with leaders I see far too many allow themselves to get complacent or fall into the trap of self-deception.”

― Eddie Turner

Connect with Eddie Turner

https://twitter.com/eddieturnerjr

https://www.facebook.com/eddieturnerllc

https://www.linkedin.com/in/eddieturner/

https://www.youtube.com/EddieTurnerJr

https://www.instagram.com/eddieturnerjr/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/EmergoRecovery/

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104 Brain Drives Behaviors: Rewire It With These Workplace Changes

Sun, 12 Jan 2020 07:00:00 -0000

Dave Kenney, Executive Director and Co-Founder at Emergo Recovery, has over 30 years of experience in the field of human development and is the pioneer of Actualized Recovery®, an integrative brain-first approach to lasting recovery. Dave’s proprietary methodology leverages neuro-balancing technology, nutritional therapy, orthomolecular restoration, positive psychology, SMART Recovery, cognitive behavioral therapy (CBT), motivational interviewing, robust fitness, biophilia, and more to restore mind-body health and inspire the spirit.

In this episode, Audrey, Lee and Dave discuss:

· The top 3 things you can change in your workplace to improve everyone’s brain health and performance

· What is Actualized Recovery?

· How to reprogram your brain to eliminate depression, lack of self-esteem and other issues

· Why brains operate better in enriched work environments

“The most overlooked issue leaders make is investing in their employees, specifically fostering greater or enhanced brain function. There are simple steps managers and leaders can take to enhance employee performance by focusing on a brain-first culture and work environment.”

― Dave Kenney

Connect with Dave Kenney

https://www.linkedin.com/in/dave-kenney-279845161/

https://www.linkedin.com/company/emergo-recovery-llc/

https://twitter.com/EmergoRecovery

https://emergorecovery.com/

EmergoRadio podcast – a place where we help people ‘rise above’

https://podcasts.apple.com/us/podcast/emergo-radio/id1483272825

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/philmjones

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103 The Magic Words of Management

Sun, 05 Jan 2020 07:00:00 -0000

Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results. The author of five international best-selling books and the youngest ever winner of the “British Excellence in Sales and Marketing Award”, Phil is currently one of the most in-demand assets to companies worldwide. Phil is famous for his inspiring “Magic Words”, and his highly engaging, practical approach to what is often a subject that is littered with hype and power-hungry “gurus”.Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results.

In this episode, Audrey, Lee and Phil discuss:

· Why indecision is the enemy of leaders & Phil gives KEY phrases to turning the leverage around onto the non-performer and to create empathy

· Tips for Magic Words that can boost performance and turn around poor performers

· Why leaders shouldn’t ask for recommendations and can’t get buy-in from the other person and how to fix this

· How to make people SEE what you’re saying instead of HEARING it

“The good news is you already know that what you are doing now is not working, so what is the harm in trying this?”

― Phil M Jones, Exactly What to Say: The Magic Words for Influence and Impact

Connect with Phil Jones

www.philmjones.com

@philmjonesuk

https://www.facebook.com/philmjonessales/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

MichelleTillisLederman.com

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102 BEST OF: What Moves Us: An Integrated Looks at Human Motivation

Sun, 29 Dec 2019 07:00:00 -0000

Steve Sisler is an author, speaker, and a master behavioral analyst. He has consulted on “personality difference” with hundreds of .com companies in 18 countries.

In this episode, Audrey, Lee and Steven discuss: · What motivates us that makes the brain feel good and lessens brain tension· The 27 different styles of motivation· Why we are driven by feelings · How managers can learn to identify the different motivational types on their team “We’ve come up with 27 different styles, soon to be 37 but 27 different styles and everybody is one of those types and when you are and you’re environment agrees with that, in other words if I’m a very creative person and I also get to display my creativity and create in my work then I’m feeling good. So this is always about how you’re feeling." – Steve Sisler Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Steve SislerLinkedIn: https://www.linkedin.com/in/stevensisler/Twitter: @stevesislerWebsite: http://www.behavioralresourcegroup.com Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel

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101 BEST OF: Mindsets to Grow Your Influence and Impact.

Sun, 22 Dec 2019 07:00:00 -0000

Michelle Tillis Lederman is named by Forbes as one of the 25 Professional Networking Experts to Watch and author of "The Connector's Advantage: 7 Mindsets to Grow Your Influence and Impact."

In this episode, Audrey, Lee and Michelle discuss:

-How to be a relationship-driven leader

-The 7 Mindsets to Grow Your Influence and Impact

-Difference between connecting and networking

-How to build strong work relationships and what's the ROI

-Creating a connector culture that spreads to your entire team

"When you have engagement, over 90% of people will try their hardest at work which leads to higher productivity and over 200% higher bottom line.." — Michelle Tillis Lederman

Connect with Michelle:

www.twitter.com/mtlederman

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100 Host Confessions: What We Learned in 2019

Sun, 15 Dec 2019 07:00:00 -0000

C. Lee Smith is CEO of SalesFuel and Audrey Strong is Vice President of Communications

In this episode, Audrey and Lee discuss:

· Our favorite lessons from season 2 of the podcast

· Surprising revelations we got from guests and how we applied them at SalesFuel

· Mistakes we’ve made and learned from in 2019

· How you, our listeners, can help us with Season 3 topics and guests

Send topic suggestions and guest suggestions to astrong@salesfuel.com or go to managesmarter.com and fill out our guest form and submit it! We love all your suggestions!

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.bluelotusmind.com/

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99 Avoiding Self-Sabotage by Rewiring Your Brain

Sun, 08 Dec 2019 07:00:00 -0000

Tiffany Toombs is a mindset coach who specializes in helping people rewire their brains to overcome self sabotage and limiting beliefs; allowing them to experience success in every area of life. She is a Master Practitioner and Trainer in NLP (Neurolinguistic Programming) and Matrix Therapies. She loves watching her clients transform from being stuck with emotional trauma, depression, anxiety, self-sabotage, and procrastination to improving their business, finances, health, and relationships. and tiffany you've had some of your own trauma so you speak from experience.

In this episode, Audrey, Lee and Tiffany discuss:

· Overcoming self sabotage

· The role our parents play in the creation of limiting beliefs

· How to rewire your mind to lead to happier, more fulfilling work and personal lives

"The #1 mistake managers make is they engage in one-way communication, they don’t take responsibility for both sides of the communication and consider how their style of communication may be received.” – Tiffany Toombs

Connect with Tiffany Toombs

https://twitter.com/tntoombs

https://www.linkedin.com/in/tiffany-toombs/

https://www.facebook.com/BlueLotusMind/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/jennifergluckow/

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98 Networking: Uncommon Locations and Fresh Techniques

Sun, 01 Dec 2019 07:00:00 -0000

Jennifer Gitomer is a speaker, trainer, writer, blogger, Facebooker, Instagrammer, Tweeter, YouTuber and Podcaster. She is online, on-point, and on the money. Her podcast Sell or Die, with co-host Jeffrey Gitomer, gets over 100,000 downloads a month.

Jennifer founded Sales in a New York Minute to share her passion and strategies for success with salespeople and businesses worldwide.

In this episode, Audrey, Lee and Jennifer discuss:

· The #1 “way” to be that makes you a networking magnet to others

· Creating a “profitable” network via your networking

· The Top Most Unusual Locations that are superb for networking you’d never think of!

"Be a giver. Don’t just walk into a networking meeting saying I’m going to get business today. Show up with an intention to give, to ask.” – Jennifer Gitomer

Connect with Jennifer Gitomer

https://twitter.com/JENinaNYminute

https://www.facebook.com/jeninanyminute

https://www.instagram.com/jeninanyminute/

https://www.salesinanyminute.com/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/mitch.schneider.14

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97 4 Techniques For Fixing a Misfire

Sun, 24 Nov 2019 07:00:00 -0000

Mitch Schneider is an entrepreneur, educator, master automotive technician, martial artist, and trade journalist. He is the author of Misfire: What to Do When Things Aren’t Running on All Cylinders.

Described as “Who Moved My Cheese” Meets “The Karate Kid,” the story of Misfire demonstrates how Eastern philosophy and Western pragmatism can reshape your business, your family, and your very soul.

In this episode, Audrey, Lee and Mitch discuss:

· The four techniques to help managers and business owners handle day to day stress and challenges

· The importance of constant Situational Awareness

· How Mitch overcame a serious health issue to rally back into a new life and how facing death gave him a new outlook

" Managers too often fail to accurately assess the strengths and weaknesses of those they manage, especially when it comes to motivation – too often they assume what will motivate one individual is the same carrot that will motivate everyone.” – Mitch Schneider

Connect with Mitch Schneider

http://misfirebook.com/

@mitchelljs823

https://www.linkedin.com/in/mitch-schneider-8115337

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/patricknorris/

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96 Managing Multiple Levels and Locations

Sun, 17 Nov 2019 07:00:00 -0000

Patrick Norris is Senior Vice President of Jim Doyle & Associates. Having previously been on “the other side of the table” as an auto group managing partner, he experienced the power of the Jim Doyle philosophy of concentration and marketing focus and the impact it had on his business.

As the Managing Partner of the Norris Auto Group, Pat ran a collection of 5 retail, multi-brand automobile dealerships and 2 motor sports stores. His 16-year success was directly attributed to his ability to develop advertising strategies that cut through the “advertising noise” and got results.

In this episode, Audrey, Lee and Pat discuss:

· Managing corporate HQ and multi-location satellite organizations

· Effective delegating tips

· How to manage several brands within your organization

· Latest on the automobile industry in the U.S.

· Millennials as customers

"We would treat each other with dignity and respect, that then interprets into treating our customers with dignity and respect. Transparency too. You can’t manage what you can’t measure.” – Pat Norris

Connect with Patrick Norris

www.jimdoyle.com

Twitter: @Patricknorris08

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/sylviedigiusto/

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95 Repackaging Yourself To Look Like A Leader

Sun, 10 Nov 2019 07:00:00 -0000

Sylvie di Giusto helps individuals and companies around the world explore how people make up their minds very quickly about them and either open the door for them or slam it shut. Sylvie’s nearly twenty years of corporate experience, her ability to empower people, and her life-long dream of being an American have led her to New York City. It’s where she “packages people.” Her book is called The Image of Leadership

In this episode, Audrey, Lee and Sylvie discuss:

· Top tips to make a powerful first impression

· Defining what you want to be known for to communicate that

· How to find out how others perceive you vs. what you imagine that to be

· Digital first impressions/Digital Footprints and how to influence what’s in it

"Would you like to know what people think of you when they think of you? Are you ready to learn how your visual appearance influences the way people judge you? Do you want to be perceived as successful, hardworking, and intelligent? How about in control and commanding?” – Sylvie di Giusto

Connect with Sylvie di Giusto

www.sylviedigiusto.com

https://www.facebook.com/sylviedigiusto/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.linkedin.com/in/robert-pizzini-70a27715/

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94 Leader Wellness to Elevate Performance

Sun, 03 Nov 2019 06:00:00 -0000

Navy Special Operations veteran, entrepreneur, Bob Pizzini joins us today....He is a Master EOD Technician, Master Naval Parachutist, Master Training Specialist, Mixed Gas Deep Sea Diving Officer, United States Parachute Association Accelerated Free Fall Instructor (AFFI), and Six Sigma Green Belt. Now an entrepreneur, he is the CEO of Elevate Your Leadership, as well as his core business iFLY Virginia Beach Indoor Skydiving.

In this episode, Audrey, Lee and Bob discuss:

· Six Critical Traits about Fitness of the Leader

· Breathing Exercises to improve productivity

· How to recognize when you're in the best condition to make important decisions

"The number one problem managers and leaders make is not understanding the difference between leadership and management which results in people in leadership positions without any leadership training.” – Bob Pizzini

Connect with Bob Pizzini

RobertPizzini.com

https://www.facebook.com/elevateyourleadership

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.appreciationatwork.com/

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93 Toxic Workplace Survival Tips

Sun, 27 Oct 2019 06:00:00 -0000

Dr. Paul White is a psychologist, author, speaker and consultant who, for over two decades, has helped countless businesses and organizations make work relationships work. Co-author of The 5 Languages of Appreciation in the Workplace (written with #1 New York Times bestselling author Dr. Gary Chapman) and three other books, he has given lectures around the world. Other book is Rising Above a Toxic Workplace: Taking Care of Yourself in an Unhealthy Environment.

In this episode, Audrey, Lee and Dr. White discuss:

· Signs you’re in a toxic workplace

· How to survive working for or with a Toxic Leader

· Tips on what you can do to try to rectify or mitigate a toxic workplace

· Tips on how to identify a toxic workplace when interviewing for a new job

"You have vice presidents and division managers that are just not healthy people and a toxic leader from my point of view is different than an incompetent leader. Their goal is just about themselves." – Dr. Paul White

Connect with Dr. Paul White

https://www.facebook.com/appreciationatwork/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

Learn more about your ad choices. Visit megaphone.fm/adchoices

92 Hours vs. Productivity = Work/Life Balance

Sun, 20 Oct 2019 06:00:00 -0000

Steve Napolitan is a two time #1 best selling author, award winning marketer and productivity guru. He has made millions for his clients and worked with companies such as Apple, Intel, Charles Schwab and Nestle. Steve has some thoughts and tips on managing smarter and how that looks with growing global workforce and technology. He's also got a unique view of work life balance and hours vs. productivity for you to consider.

“When we actually slow down, we find we have a lot more answers in our head.” – Steve Napolitan

In this episode, Audrey, Lee and Steve discuss:

· His story of how building his own business nearly destroyed his health and marriage

· His formula for hours vs. productivity

· How allowing team breaks can actually INCREASE productivity

· Work/Life balance tips for those managing global teams

Connect with Steve Napolitan

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

Learn more about your ad choices. Visit megaphone.fm/adchoices

91 Better Workplace Relationships: How To Build Them

Sun, 13 Oct 2019 06:00:00 -0000

Dr. Randy Ross is founder and CEO (Chief Enthusiasm Officer) of Remarkable! A master of cultural transformation, Dr. Ross has a unique understanding of employee engagement and offers practical solutions for increasing both team morale and performance.

As the author of Remarkable!, he has traveled throughout the United States and internationally as a speaker, consultant, and coach, building teams and developing leaders. His new book is called Relationomics: Business Powered by Relationships.

In this episode, Audrey, Lee and Dr. Randy Ross discuss:

· 4 Key Principles to Cultivating Better Relationships

· Building healthy environments to get more productivity out of your team

· Harnessing humility as a leader

· Professional relationship health as an indicator of your personal relationships

“We know that people and organizations thrive in relationally rich environments. It’s common sense but I can assure you it’s not common practice.” – Dr. Randy Ross

Connect with Dr. Randy Ross

DrRandyRoss.com

Twitter: @DrRandyRoss

LinkedIn: https://www.linkedin.com/in/drrandyross/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

https://www.facebook.com/cindy.ashton3

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90 Triumphing After a Career Crash and Burn

Sun, 06 Oct 2019 06:00:00 -0000

Chicke Fitzgerald is the CEO of Solutionz Innovations. She spent the first half of her career working for industry leading travel distribution tech and telecom companies. If you have ever made a travel booking online or checked in for a flight, chances are Chicke worked for or consulted to one of the companies that pioneered that technology. The second half has been spent turning trip tech and travel storytelling on its head. She is the author of The Game Changer, a business fable about transformational business design. In this episode, Audrey, Lee and Chicke discuss:· How to recover from a business failure · Reaching out to peers during a business crash· Turning startup/bootstrapping pain into joy to forge ahead· Rebuilding your team and business with internal and external value proposition “For entrepreneurial leaders, the #1 mistake is walking the fine balance between focusing on building your company with your own resources to retain ownership and raising money, either too soon (or too late) -- and finding a way to retain the joy of why you choose this path.” – Chicke Fitzgerald Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Chicke Fitzgerald www.solutionz.com@chickefitzhttp://www.linkedin.com/in/chickefitzgerald

https://www.facebook.com/chicke.fitzgerald Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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89 Becoming a Better Presenter - Top Tips

Sun, 29 Sep 2019 06:00:00 -0000

Cindy Ashton is the CEO of Minerva Enterprises LLC, an elite-level presentation strategist, professional speaker, singer, and award-winning TV host of Cindy Uncorked on e360tv. With twenty years of experience, she is an authority on presentation skills, speaking voice, body language, content delivery, and leadership presence. Canadian-born, Cindy lives in the United States under a green card for a person of “extraordinary ability” and is considered to be in the top one percent in her field of training, speaking, and performing. In this episode, Audrey, Lee and Cindy discuss:· Why people fail to deliver and present their message in a way that’s heard and ups their business game. · Vocal tips to help you draw people in, rather than repel them· Body language tips · The differences between men and women in how they hear other peopleLink to Cindy’s body language video: https://bit.ly/2myhY1E “If you are a sloucher, what it does is it causes your voice to become quieter and your body language looks unconfident.” – Cindy Ashton Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Cindy Ashtonwww.minerva.ceo@cindyashton & @minervaspeakers TWITTER https://www.linkedin.com/in/cindyashton/

https://www.facebook.com/minervaspeakers Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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88 Managing International Offices and Markets

Sun, 22 Sep 2019 06:00:00 -0000

Darby Doll is an Asia-based strategic communication consultant with more than two decades’ experience working with multinationals and startups in the region and a specialized focus on marketing communications and business development.

In this episode, Audrey, Lee and Darby discuss:· How to expand your business into Asia Pacific and other markets· Land mines of entering the market and what to watch out for· Managing teams in Asia-Pacific· Financial concerns and cryptocurrency

“The 21st Century is the Asia-Pacific Century of domination.” – Darby Doll Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Darby Doll

darby@dcdandco.com https://www.linkedin.com/in/darbycdoll/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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87 Being An Honest Broker of Information

Sun, 15 Sep 2019 06:00:00 -0000

Jan Allen, Executive Coach and Life Strategist, she is the co-managing partner of Business of People. Jan is hired by people restless for their next level of success and ready to tackle whatever is in the way. In addition to serving in an executive role for two Ohio governors, Jan

launched and led successful public affairs and public relations businesses. She holds a bachelor’s degree in political science, a master’s degree in social work, and a juris doctor from the Moritz College of Law, all from The Ohio State University, and is a graduate of the Gestalt Institute of Central Ohio’s three-year post-graduate training for therapists, and Coach U. In this episode, Audrey, Lee and Jan discuss:· Definition and value of an Honest Broker· Why YOU as a leader want to vet and make sure your critical staffers are Honest Brokers· How the concept is critical to being a better leader· Tips for building team relationships vs. discipline · How Jan learned the value of being an honest broker as staff within two Ohio Governor’s Offices “We’re human so we’re always going to tell stories from our own point of view but if we’re really going to deal sort of the most directly and honestly in the business and not try to manage information to get the outcome that we want then we need to be honest brokers.” – Jan Allen Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jan Allen www.businessofpeople.net https://www.linkedin.com/in/jan-allen2019/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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86 How Women Can Advance to the C-Suite

Sun, 08 Sep 2019 06:00:00 -0000

Tricia Benn is the Executive Vice-President of the C-Suite Network and General Manager of The Hero Club, an invitation-only membership organization for CEOs, founders, and investors. In addition to sitting on multiple business, associations and not-for-profit boards, Benn served as a senior executive for three enterprise-level organizations in market research, telecommunications, media marketing, and advertising. As Global Chief Marketing & Strategy Officer and U.S. Managing Director within MDC Partners, a $3 billion global holding company, Benn’s leadership drove double digit growth year-over-year and new contracts with some of the most important impact players in the world.

In this episode, Audrey, Lee and Tricia discuss:· Managing negative responses to other C-Suiters· Choice Sets – Use them!· Avoiding unconscious bias· Vulnerability and how it plays into moving up· #1 Tip on what to focus on to succeed “Being a woman executive I’ve really just had my nose to the grindstone and worked like a maniac. I’m so excited about taking on new challenges and having a massive impact. You have to compete with men.” – Tricia Benn Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Tricia Benn https://twitter.com/triciabenn https://www.facebook.com/TriciaBennHero/

https://www.linkedin.com/in/triciabenn/heroceoclub.com https://c-suitenetwork.com/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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85 Bridging the C-Suite Gender Gap

Sun, 01 Sep 2019 06:00:00 -0000

“Being a woman executive I’ve really just had my nose to the grindstone and worked like a maniac. I’m so excited about taking on new challenges and having a massive impact. You have to compete with men.” – Tricia Benn Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Tricia Benn https://twitter.com/triciabenn https://www.facebook.com/TriciaBennHero/

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84 Mergers & Acquisitions: Managing Through Major Change

Sun, 25 Aug 2019 06:00:00 -0000

Tom Ray is the Executive Vice President of Jim Doyle and Associates. He is also the author of Amazon best seller, "Branding is OUT, Results are IN! Lessons for the LOCAL Advertiser" and is an expert in local advertising and media as well as management. In this episode, Audrey, Lee and Tom discuss:· What you should do with your department and team in a merger or acquisition· How to get MORE out of your people amid the stress and chaos· Tips on how to use major change within your organization for leverage· Coping and managing a major company culture change “I would worry less about what’s gonna be the brand, what colors are they going to choose, how is the logo? I don’t worry about that stuff, do what your day to day activity is and do it really well." – Tom Ray Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Tom Ray www.jimdoyle.com https://twitter.com/thomaseray https://www.linkedin.com/in/thomas-ray-b857baa/https://www.youtube.com/watch?v=iruQ3IjG0E8 Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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83 Life-Changing Mastery of Your Message

Sun, 18 Aug 2019 06:00:00 -0000

Joe Williams is the Founder of Creative Performance Group, where he helps people get their message out to the world in the most powerful way possible. He created the Master Your Message Bootcamp, an intensive training that has created hundreds of other successful speakers, coaches, consultants, and authors. In Addition to live events, consulting, and corporate programs, Joe lead the Impact Entrepreneur group – a high-end mentorship program for professional speakers, coaches, and consultants.

His new book "The Impact Awakening: How to go from having a calling to changing lives", focuses on how to master your message, communicate it powerfully, and scale it into an Impact Business. Impact Businesses can liberates you from slaving away building

another person’s dream and instead gets you working on your own legacy. In this episode, Audrey, Lee and Joe discuss:· The Master Skill of Leadership· How to “up your game” of communication· How to evaluate and change your communication style “The ability to command a message that moves people’s souls that it causes them to do something differently in their life? I consider that the master skill of leadership." – Joe Williams Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Joe Williams FREE SHORT “5 Keys to Using Presentations in your Business”www.joewilliamsonline.com/secrets www.joewilliamsonline.com www.twitter.com/joebwilliams www.facebook.com/JoebWilliams

www.facebook.com/joewilliamsspeaking

www.linkedin.com/joebwilliams Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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82 Managing with Greater Mindfulness

Sun, 11 Aug 2019 06:00:00 -0000

Theresa Rose is a Mindful Performance Specialist who works with and speaks to organizations and their people so they may show up more fully, connect more deeply, and deliver more powerfully at work, at home, and all day long. She is a business motivational speaker, content development coach, standup comedian, and award-winning author of Mindful Performance: How to Powerfully Impact Profitability, Productivity, and Purpose. In this episode, Audrey, Lee and Theresa discuss:· Why managers think not being mindful has nothing to do with their team’s performance · Tips on how being mindful can boost your personal life as well as professional· How to begin incorporating dozens of mindful techniques· Why you can’t have emotional intelligence without being mindful· Are you a “Spewer” vs. “Doer”? “Don’t worry about changing anybody else. Surrender Dorothy. It’s really about committing to yourself, if you look at your life, and you say I don’t like how it’s showing up? Whether it’s I don’t like how my business is showing up, I don’t like how my relationships are showing up, my health? Whatever it is." – Theresa Rose Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Theresa Rose http://www.theresarose.com/listen https://www.linkedin.com/in/theresarosepresents/https://www.facebook.com/TheresaRosePresents/https://twitter.com/theresarose http://www.theresarose.com/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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81 Managing 4 Generations in 1 Workplace

Sun, 04 Aug 2019 06:00:00 -0000

Liz Devine Hewson, CPC and Mark Lund, M.D., CPC are Co-Founders and Principals of Twin Lights Consulting. Their firm helps companies create authentic communication across the chasm dividing the generations at work. They provide a clear path to authentic communication, developing trust, creating commitment, which leads to improved employee engagement for all ages. In this episode, Audrey, Lee, Liz and Mark discuss:· - What year the number of millennials in the workforce will equal 75% - it's sooner than you might think

- Effectively communicating with different generations to boost profits

- Why most people listen to respond—How to get them to LISTEN to understand

- Identifying and leveraging what generations have to offer each other in the workplace

“It’s like trying to play chess with chess pieces on all four sides. Then adding two or three different levels to that in order to play. So we believe that we can construct, through simple understanding of human psychology, ways that we can bring a change." – Mark Lund, M.D. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Liz Devine Hewson and Dr. Mark Lund twinlightsconsulting.com www.linkedin.com/in/lizdevinehewson www.linkedin.com/in/marklundmd Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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80 The Devil, Company Morale, and your Career are all in the DETAILS

Sun, 28 Jul 2019 06:00:00 -0000

Chris Denny is the Attention To Detail Expert. He's a researcher, trainer, and author of Improve Attention To Detail: A straightforward system to develop attention to detail in yourself, employees, and across an organization.. He helps people and organizations develop everyday excellence in the work they do via his workshops and online training courses as well and you can find out more at attentiontodetail.com. In this episode, Audrey, Lee and Chris discuss: · The different components/breakdown of details and processes· How to address the gaps in detail failure for yourself and/or your team· How the lack of detail attention=a loss of ROI· How lack of details is a morale killer in organizations

· How to tell if someone is high in executing perfectly on details before you hire them “The co-workers are on average low morale because mistakes are allowed in the system too often because the system, you always have those high performing workers who go “man, why can’t we do this right?”." – Chris Denny Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Chris Denny AttentionToDetail.com www.linkedin.com/in/atdetail

https://www.facebook.com/atdetail Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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79 What Moves Us: An Integrated Look at Human Motivation

Sun, 21 Jul 2019 06:00:00 -0000

Steve Sisler is an author, speaker, and a master behavioral analyst. He has consulted on “personality difference” with hundreds of .com companies in 18 countries.

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78 The Hard Working Woman’s Guide to Money

Sun, 14 Jul 2019 06:00:00 -0000

KT Thomas is the founder of NewDay Solutions, a financial advisory firm in New Hampshire. She has been running a successful growth oriented firm for over 25 years. She is also the author of “The Hard Working Woman’s Guide to Money” and host of the weekly podcast “ KT’s Money Matters." KT is an avid triathlete and a stroke survivor, and believes that stress of career and money can be very bad for your health.

In this episode, Audrey, Lee and KT discuss: · Why women are more in need of financial advising assistance and overall financial education · #1 and first mistake female leaders make when they come into wealth and money· How to evaluate financial packages when considering career progression and earnings “Establish your own credit, because statistics show that with longer lives and high divorce rates, you will probably need it at some point in your life." – KT Thomas Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with KT Thomaswww.ktsmoneymatters.com https://twitter.com/Kathlee66846387 https://www.linkedin.com/in/kathleen-m-thomas-cima%C2%AE-cfp%C2%AE-clu%C2%AE-78b75323/https://www.facebook.com/KTSMONEYMatters/

https://www.facebook.com/KTSMONEYMatters/

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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77 How Paying Attention Pays Off

Sun, 07 Jul 2019 06:00:00 -0000

Neen James - a leadership, female, keynote speaker - teaches companies how to increase profits by paying attention to what matters most.

In this episode, Audrey, Lee and Neen discuss: · How Paying Attention drives profitability, productivity and accountability. · How to “Listen With Your Eyes” – What it is and why you should do it· Tips & Strategies for getting your team to pay better attention to your leadership

SAMPLE BOOK CHAPTERS OF ATTENTION PAYS: https://s3.amazonaws.com/attentionpaysbooksamplechapters/Attention+Pays+Sample+Chapters.pdf

COMPLETE BOOK OF FOLDING TIME: https://neenjames.com/wp-content/uploads/2018/02/Folding-Time-by-Neen-James.pdf "You’re in control. You can allow phones to go to voicemail and turn off push notifications. As leaders we role model this so if you’re constantly on your device, you’re setting the precedent." – Neen James Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Neen James Facebook https://www.facebook.com/NeenJamesCommunications

Twitter https://twitter.com/neenjames

LinkedIn https://www.linkedin.com/in/neenjames

Blog http://neenjames.com/blog/

Neen on Instagram http://instagram.com/neenjames

Neen on YouTube https://www.youtube.com/user/AussieNeen

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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76 Core Values: The Road to Ruin or Success

Sun, 30 Jun 2019 06:00:00 -0000

Scott McGohan is the CEO of McGohan Brabender, and works on vision casting, strategy alignment and leadership deployment.

"You better define your core values before you go to work or someone will define them for you. We learn most often in life when we make gigantic mistakes and fortunately by the grace of God I had someone call me out on the carpet and tell me the truth." -- Scott McGohan

In This Episode:

*5 points of core values to consider

*Making your company leadership match your core values

*How hypocrisy in company operations vs. core values alienates employees

*The definition of Self-Worth

*Leadership driven by core values rather than profits/wealth

Connect with Scott McGohan:Company Website: mcgohanbrabender.comLinkedIn: LinkedIn.com/in/scott-mcgohan-26b9797Email: psmcgohan@mcgohanbrabender.com

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75 Creative Business Thinking to Differentiate you and your business

Sun, 23 Jun 2019 06:00:00 -0000

Glenn Rudin is founder of Always Been Creative, a sales & marketing consulting firm specializing in focused messaging.

"What makes your company unique might not exist today. You might have to sit down and break everything down to its basis and look here's what our competition is doing. We don't want to copy them." -- Glenn Rudin

In This Episode:

*How to develop your specific differentiators from competitors in your professional sector

*What is your "flamed-broiled"?

*How to develop a 30-second pitch on what you do and why you're different

*How to implement "what makes you stand out" to get team/company buy-in

*Effective brainstorming session techniques to FIND your differentiators

https://www.alwaysbeencreative.com/

https://www.facebook.com/alwaysbeencreative/

glenn@alwaysbeencreative.com

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74 Reaching The C-Suite sooner

Sun, 16 Jun 2019 06:00:00 -0000

Jessica Hawthorne-Castro, CEO and owner of Hawthorne Advertising. an award-winning technology-based advertising agency specializing in analytics and accountable brand campaigns.Join hosts Audrey Strong and C. Lee Smith as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.

In this episode, Audrey, Lee and Jessica discuss:

*How she rose from the mail room of a talent agency to the C-Suite

*The #1 mistake managers make regarding goal setting and planning

*Trends in advertising and marketing that are currently hot

*Advice to young professional women aspiring to be in the C-Suite

*Why taking initiative can unlock the keys to career success

"In any business but especially our business in advertising your company is your employee. we're moving towards data and analytics and automation but still it's people behind all those program that are doing it and employees and culture are the most important thing to any company." — Jessica Hawthorne-Castro

https://www.hawthornedirect.com/

https://twitter.com/hawthornecastro

https://www.linkedin.com/in/jessicahawthornecastro/

Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith

Connect with SalesFuel:· Website: http://salesfuel.com/· Twitter: @SalesFuel· Facebook: https://www.facebook.com/salesfuel/

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73 7 Mindsets to Grow Your Influence and Impact

Sun, 09 Jun 2019 06:00:00 -0000

Michelle Tillis Lederman is named by Forbes as one of the 25 Professional Networking Experts to Watch and author of "The Connector's Advantage: 7 Mindsets to Grow Your Influence and Impact."

In this episode, Audrey, Lee and Michelle discuss:

-How to be a relationship-driven leader

-The 7 Mindsets to Grow Your Influence and Impact

-Difference between connecting and networking

-How to build strong work relationships and what's the ROI

-Creating a connector culture that spreads to your entire team

"When you have engagement, over 90% of people will try their hardest at work which leads to higher productivity and over 200% higher bottom line.." — Michelle Tillis Lederman

Connect with Michelle:

MichelleTillisLederman.com

www.twitter.com/mtlederman

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72 Hero Leaders: Why You Should Become One

Sun, 02 Jun 2019 06:00:00 -0000

Jeffrey Hayzlett is Chairman & CEO of the C-Suite Network and best-selling author of "The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures."

In this episode, you'll learn:

*The definition of The Hero Factor and Hero Leadership philosophy

*Why you should consider this different model of leadership

*Benefits of being a Hero leader

*Stories of companies that did not follow this model

"It’s not proﬁt over people that will make your business successful―it’s when you combine people and proﬁts that you become A HERO LEADER." — Jeffrey Hayzlett

Connect with Jeffrey Hayzlett:

Website: https://c-suitenetwork.com/

Twitter: @JeffreyHayzlett

LinkedIn: https://www.linkedin.com/in/hayzlett/

Facebook: https://www.facebook.com/JeffreyHayzlett/

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71 Recruiting Top Young Talent

Sun, 26 May 2019 06:00:00 -0000

In this episode, Audrey, Lee and Jessica discuss:What generation Z is looking for and how that differs from millennials.What level of transparency in a business should be shown.How to get the new generation to stay in their company instead of job hopping.What managers struggle with now days. Key Takeaways:The new generation wants constant feedback and transparency.Hire employees that have a good culture, because that's hard to teach.Each person has their own struggles.You have to have emotional balance and be able to help others with their emotional balance to be high up in a company. "The biggest challenge that managers have today, is the higher expectations. " - Jessica Ogilvie Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jessica Ogilvie: Twitter: @jesslogilvieWebsite: https://www.linkedin.com/in/jessicaogilvie/Email: jessica.ogilvie@marquette.eduLinkedIn: https://www.linkedin.com/in/jessicaogilvie/ Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:Website: http://salesfuel.com/Twitter: @SalesFuelFacebook: https://www.facebook.com/salesfuel/

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70 Increase Your Curiosity = Unlocking Your Potential

Sun, 19 May 2019 06:00:00 -0000

Dr. Diane Hamilton is a nationally syndicated radio show host. She writes and speaks on curiosity, business, leadership, emotional intelligence, personality assessment, career, and education. She is the creator of the Curiosity Code Index (CCI). She is the author of multiple books including It’s Not Your It’s Your Personality, and her forthcoming book is titled, Cracking the Curiosity Code: The Key to Unlocking Human Potential.

In this episode, Audrey, Lee and Diane discuss: ·

How curiosity and lack of it is holding your career advancement back

Why we lose curiosity as we age

Curiosity Code Index

The four things that hold us back from being more curious.

"I was very interested in what kept people from being curious. I really found four factors impacted curiosity which were Fear, Assumption, Technology and Environment." -- Dr. Diane Hamilton

Get your Curiosity Code Index here: http://curiositycode.com/diagnostic/

Connect with Dr. Diane Hamilton

http://drdianehamilton.com and http://curiositycode.com

https://www.linkedin.com/in/drdianehamilton/

https://www.facebook.com/drdianehamilton/

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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69 Accountability Without the Drama

Sun, 12 May 2019 06:00:00 -0000

Accountability: How do you get it from your people and how can you actually transfer the responsibility for it onto your teams and make them WANT to give it to you? Cy Wakeman is a drama researcher, global thought-leader, and New York Times best-selling author who is recognized for cultivating a counter-intuitive, reality-based approach to leadership. As a highly sought-after conference headliner, Cy Wakeman holds a Certified Speaking Professional (CSP) designation from the National Speaker’s Association, placing her within the top 3% of speakers. She’s a regular contributor on Forbes.com, Success.com, The Huffington Post, and Arianna Huffington’s Thrive Global. In this episode, Audrey, Lee and Cy discuss: · At what point managers are too far down the road of lack of accountability in troubled work relationships· How to “flip” the conversation narrative to get accountability buy-in· Definition of accountability by “high accountable” professionals surveyed· How to make it a built-in expectation of the job for your team members · If someone isn’t bought in, how to you hold them accountable? "To show up to work is to buy-in. High accountables say that it didn’t start or end with ownership. It started with commitment, a mindset." – Cy Wakeman Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Cy Wakemanhttps://www.facebook.com/CyWakeman

http://www.realitybasedleadership.com

https://www.instagram.com/cywakeman/

https://www.linkedin.com/in/cywakeman/

https://twitter.com/cywakeman Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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68 Social Wealth: How to Get It and Use It

Sun, 05 May 2019 06:00:00 -0000

Jason Treu is an executive coach who helps executives, managers, and employees to maximize their leadership and management potential. He provides coaching, workshops, and speaking services. He spent 15+ years working in marketing leadership positions in Silicon Valley working with influential leaders such as Steve Jobs (Apple & Pixar), Reed Hastings (CEO at Netflix), Mark Cuban, Mark Hurd (CEO at HP).

In this episode, Audrey, Lee and Jason discuss: · Definition of Social Wealth· Vulnerability is the lever to build trust superfast among team members· The keys to making your business networking much more effective

· What kind of questions to ask to make your team bond into a high-performance team

"People who have a close friend at work are 7x more productive. Strip out the friends, it’s really about getting to know the people around you at a much deeper level, not surface level." – Jason Treu Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jason Treuhttps://jasontreu.com/

https://twitter.com/jasontreu

https://linkedin.com/in/jasontreu/

https://facebook.com/jasontreuexecutivecoaching

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67 Getting Buy-In and "Ingagement"

Sun, 28 Apr 2019 06:00:00 -0000

Evan Hackel is the CEO of Tortal Training and Ingage Consulting, Author and Speaker. Evan also has a podcast on C-Suite Radio, Training Unleashed and the creator of the Ingaged Leadership concept and brand, is a thought leader in the fields of leadership and success. He has published the book “Ingaging Leadership”. In this episode, Audrey, Lee and Evan discuss: · Definition of Ingagement vs. Engagement· How ownership buy-in employees act differently · Taking the next step to survey employees and draw in everyone to find solutions· Creating better information flow throughout complex organizations to gain buy-in "People that are Ingaged you’re going to find turnover to be much lower, find recruiting for you, you’re going to find them selling for you." – Evan Hackel Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.

Connect with Evan Hackel

Website: Evanhackelspeaks.com

Twitter: https://twitter.com/ehackel

LinkedIn: https://www.linkedin.com/in/evanhackel/

Facebook: https://www.facebook.com/TortalTraining

Facebook Company Page: https://www.facebook.com/evan.hackel

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66 Why Training Fails and How To Fix It

Sun, 21 Apr 2019 06:00:00 -0000

Jason Forrest, founder and CEO at FPG (Forrest Performance Group), is a leading authority in culture change programs and an expert at creating high-performance, high-profit, and "Best Place to Work" cultures. The winner of five international Stevie Awards for his training programs, Jason is also an award-winning author of six books, including "Why Training Fails" and "Leadership Sales Coaching" In this episode, Audrey, Lee and Jason discuss: · Why 70% of training in U.S. businesses fails· How managers can change team behaviors to embrace and retain training· How “Performance equals knowledge minus leashes” "In-depth coaching is a time-saver and a profit-driver, not a time-sink." – Jason Forrest Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jason Forresthttps://fpg.com/https://twitter.com/@jforrestspeaker https://www.linkedin.com/in/jasonforrest/

https://www.facebook.com/jasonsforrest?ref=br_rs Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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65 Managing Smarter Growth of Professional Services

Sun, 14 Apr 2019 06:00:00 -0000

Doug Fletcher is the co-author of a new book titled, How Clients Buy: A Practical Guide to Business Development. Doug will be sharing with us today insights into winning client business based upon his 25 years of practical experience, and the research he has conducted over the past 4 years.

From 1999 to 2014, Doug was co-founder and CEO of North Star Consulting Group, a technology-enabled consulting firm specializing in employee and client feedback web survey projects. Doug led the growth of his firm from a startup into a global provider serving Fortune 500 companies in North America, Europe, Asia and Latin America. Doug successfully sold North Star in 2014 in a private equity transaction and began the next phase of his career as a business educator.

Doug currently splits his time between teaching others the craft of business development in professional services and serving as a professor of business strategy at Montana State University’s College of Business.

In this episode, Audrey, Lee and Doug discuss: · Managing professional services, a specialized area of business development· The special challenges of service business models· Insights into client purchase patterns and triggers· Why managers can’t just rely on sales teams to sell professional services

"In many ways it’s different than buying a product. Why is it that we can buy a home or another large purchase, spend $500,000 on a house after one hour of walk through and yet if you were looking to design a home you might agonize for months over choosing just the right architect to work with?" – Doug Fletcher

Connect with Doug Fletcher

Website: www.fletcherandcompany.net

LinkedIn: www.linkedin.com/in/dougfletcher

Book: https://www.amazon.com/gp/product/111943470X/ref=dbs_a_def_rwt_bibl_vppi_i0

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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64 Smarter Language: Powerful Phrases All Managers Must Know

Sun, 07 Apr 2019 06:00:00 -0000

Brian Robinson is a sales and marketing expert, best-selling author, and coach. He has worked for some of the best-known companies in the world, including Coca-Cola USA and Johnson & Johnson. Upon leaving his corporate career, he helped launch a successful startup where he was the first person in the history of the industry to sell more than one million dollars in business in twelve months—entirely by phone. He has over two-decades of in-the-trenches, battle-tested, face-to-face and phone-presentation experience that can benefit virtually anyone, from Fortune 500 companies to entrepreneurial ventures. Brian is the author of the Amazon #1 Best-Seller, THE SELLING FORMULA: 5 Steps for Instant Sales Improvement. In this episode, Audrey, Lee and Brian discuss: · Top 10 Power Phrases all managers need to know to motivate internal teams and external clients to action· His management strategy that resulted in selling one million dollars in business in 12 months· Why these phrases create greater buy-in · How to craft great questions to elicit more informed, positive responses "Ask them if you could provide some way for them to move to that next level. If you can offer them some proven tactics and techniques to get them to a higher level of production or improve relationship management etc. would they be open to discussing that? It’s a come alongside of them approach as opposed to a top down approach." – Brian Robinson Free Download for your listeners - first 3 chapters of THE SELLING FORMULA audio book: www.BrianRobinsonBook.com Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Brian Robinson· Book Website: www.TheSellingFormula.com · LinkedIn: https://www.linkedin.com/in/brianwrobinson/· Website: https://www.brianrobinson.me/ · Email: Info@BrianRobinson.me Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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63 The Efficiency Paradox: Increased Efficiency Isn't Always Good

Sun, 31 Mar 2019 06:00:00 -0000

Edward Tenner began his career as a Ph.D. in history, became science editor and then an executive editor at Princeton University Press where he published a list from bird field guides to Richard Feynman's QED, and since 1991 has been an independent writer and speaker. His books include Why Things Bite Back: Technology and the Revenge of Unintended Consequences, Our Own Devices: HowTechnology Remakes Humanity, and most recently The Efficiency Paradox: What Big Data Can't Do.

In this episode, Audrey, Lee and Edward discuss: · Definition of the efficiency paradox and why becoming more efficient can have unintended consequences· Campbell’s Law: How measuring new efficiencies may make your staff change behavior to meet new incentives· How Big Data affects you and your business and can cause “Competitor Neglect.”· False Positives

"Pursuing too much efficiency in the short term can make us less efficient in the long term. And by that I mean we need the right dose of inefficiency in order to create future efficiencies." – Edward Tenner

Connect with Edward Tenner Website: http://edwardtenner.com/

Twitter: https://twitter.com/edward_tenner

LinkedIn: https://www.linkedin.com/in/edward-tenner-b633b24/

Facebook: https://www.facebook.com/edtenner

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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62 Gravitas: How To Achieve and Manage It

Sun, 24 Mar 2019 06:00:00 -0000

In this episode, Audrey, Lee and Deborah discuss: · The definition of gravitas for leaders as one of the 4 pillars of character· What managers need to do to become defined as “serious leaders” in their organization· Why taking the time to up your effort at etiquette/manners will pay off with stakeholders· Importance of email responses, tone of voice, body language etc. in the workplace

"You should never be surprised by something that someone has said about you if you are well managing your reputation." – Deborah Thomas-Nininger

Connect with Deborah Thomas-Nininger Website: https://www.dtn-productions.com/Twitter:https://twitter.com/dtnetiquetteLinkedIn: https://www.linkedin.com/in/deborahthomasnininger/

Facebook: https://www.facebook.com/dtnetiquette/

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61 Repeating Manager Mistakes: How To Avoid It!

Sun, 17 Mar 2019 06:00:00 -0000

Tabitha Laser is an accomplished professional with an extensive background in organizational culture in companies such as BP, 3M, and CH2Mis and others. She's a speaker, author, and someone born without a "mute" button. Her upcoming book, Organization Culture Killers, addresses how to build a path that tomorrow’s leaders can follow in order to avoid the mistakes of their predecessors. In this episode, Audrey, Lee and Tabitha discuss: · How to build a path tomorrow’s leaders can use to avoid mistakes of predecessors· How managers should analyze what happened prior to taking over· Gap Assessments vs. Situational Audits "A lot of times it’s because we do fail to learn from each other and we’re not very good at leading really, especially in the U.S. We’re great at managing. Leading is inspiring and providing people with the tools to succeed so as new leaders come on and they want to change everything, it’s because they hear the bad. They don’t take a thoughtful approach to fixing it." – Tabitha Laser Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Tabitha Laser Website: https://www.talaser.com/Twitter: @tabithaalaserLinkedIn: https://www.linkedin.com/in/talaser/

Facebook: https://www.facebook.com/TALaserConsulting/

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60 Servant Leadership: Sharing common goals to success

Sun, 10 Mar 2019 07:00:00 -0000

James Rores is a sales performance expert, CEO of Floriss Group, author of the Collecting WINS Sales Methodology, and Founder of the Growth Multiplier Movement. He's an expert on the servant leader approach to sales and how implementing it can grow and sustain sales growth. In this episode, Audrey, Lee and James discuss: · The definition of Servant Leadership · Show up and be in service while leading people we are with· How serving shared goals and leading a buyer can boost your business· Growth Multiplier Movement & how to implement it "Servant Leader. Most of us are either a servant or a leader we either show up one of two ways. A common refrain in business is there is no “I” in team, Growth Multiplier speaks to the fact that when we build relationships based on servant leadership we really are building teams at their core by virtue of having people involved in a shared goal." – James Rores Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with James Rores Website: www.florissgroup.comTwitter:@JamesRores1, @florissgroupllcLinkedIn: https://www.linkedin.com/in/jamesrores/

Facebook: https://www.facebook.com/florissgroup/

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59 Overcommunication Is Impossible

Sun, 03 Mar 2019 07:00:00 -0000

Lee Caraheris the best-selling author of two books about how to create positive, sustainable business cultures - titled The Boomerang Principle--Inspire Lifetime Loyalty from Your Employeesand Millennials & Management: The Essential Guide to Making it Work at Work. She's also the CEO of Double Forte, a national PR/Communications agency headquartered in San Francisco and New York.

She believes that leadership is communication and that everything you do -- as a person, a manager, a brand - speaks for you. And she's on a mission to help people and companies lead through communication.

In this episode, Audrey, Lee (our co-host) and Lee (our guest expert) discuss: ·

How your career can suffer from poor communication·

What % of companies undercommunicate·

Creating value in your communications·

Managing to hold teams accountable for information they receive·

Managing how you talk to millennial workers

"It is impossible to overcommunicate. One and done is never enough." – Lee Caraher

Connect with Lee Caraher Website: www.leecaraher.com www.double-forte.com

LinkedIn: https://www.linkedin.com/in/leecaraher/

Facebook: https://www.facebook.com/LeeCaraher1/

Instagram: https://www.instagram.com/leecaraher/

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58 High Five! Cultures

Sun, 24 Feb 2019 07:00:00 -0000

Meg Manke, COO of Rose Group International and co-author of iX Leadership: Create High Five Cultures and Guide Transformation. Corporate success is hampered by the failure to create an Internal Experience (iX) that keeps the best people. In this episode, Audrey, Lee and Meg discuss: · IX Leadership: Internal Experience transformations· How internal culture can equal leadership failure· The axis to assess culture types & work preferences· Implementing clarity and accountability with the “Mad Hatter” Principle "Some industries are actually structured more with specific culture types, manufacturing for examples has a lot of stabilizers." – Meg Manke Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Meg Manke Websites: www.ixleadership.com; www.rosegroupintl.comTwitter:https://twitter.com/@meg_mankeLinkedIn: https://www.linkedin.com/in/megmanke/

Facebook: https://www.facebook.com/meg.manke Book: https://www.amazon.com/iX-Leadership-High-Five-Cultures-Transformation/dp/1726230236/ Personality Quiz: https://www.riddle.com/showcase/177977/personality Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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57 Eating Your Competitors Lunch

Sun, 17 Feb 2019 07:00:00 -0000

Anthony Iannarino is an international speaker, bestselling author, sales leader, and entrepreneur. Author of “Eat Their Lunch--Winning Customers Away From Your Competition,” "The Lost Art of Closing," and "The Only Sales Guide You'll Ever Need." He blogs regularly at thesalesblog.com and hosts his own podcast called In the Arena.

In this episode, Audrey, Lee and Anthony discuss: ·

Managing to win new business away from competitors·

4 Levels of Value Creation·

How discovery with team members can help them find new routes to closing sales·

Managing teams who love changing it up to create more accountability and driving strategic outcomes

"You can’t allow yourself to have systemic failures that go on for long periods of time without being addressed. You have to show up as a partner. " – Anthony Iannarino

Connect with Anthony Iannarino Website: https://thesalesblog.com/ Twitter:@iannarinoLinkedIn: https://www.linkedin.com/in/iannarino/

Facebook: https://www.facebook.com/thesalesblog/Podcast: https://thesalesblog.com/category/in_the_arena_podcast/

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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56 Mastery Under Pressure: Managing Calmer

Sun, 10 Feb 2019 07:00:00 -0000

Tina Greenbaum is a High-Performance Specialist, holistic psychotherapist, author, speaker and workshop leader. She is the creator of the program Mastery Under Pressure, an executive coaching program that teaches Olympic-level mindset skills for peak performance in high-stakes and high-stress environments. She is also part of the C-Suite Network as a network advisor.

In this episode, Audrey, Lee and Tina discuss: ·

How to be aware of stress points in the moment without judgement·

Become a calmer manager to boost team performance·

Questions to ask about goal setting vs. stress levels·

Dealing with fear and negative self-talk

"Okay so where am I feeling out of control? That’s my first line of defense so that’s my first question and second question I ask is where is this stress coming from? Am I putting it on myself? Or is it coming from the outside, from somewhere else, my manager, my boss….someone who is expecting things of me?" – Tina Greenbaum

Connect with Tina Greenbaum: Website: www.tinagreenbaum.comTwitter:@tinagreenbaumLinkedIn: https://www.linkedin.com/in/tinagreenbaum/

Facebook: https://www.facebook.com/tina.greenbaumMastery Under Pressure website and quiz: http://masteryunderpressure.net/

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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55 Workplace Humor Minefield: Do's & Don'ts

Sun, 03 Feb 2019 07:00:00 -0000

Scott Dikkers is the #1 New York Times bestselling author of "How To Write Funny" who founded theonion.com and The AV Club. He's also been named to TIME magazine's Top 50 "Cyber Elites" alongside Steve Jobs, Bill Gates and George Lucas.

In this episode, Audrey, Lee and Scott discuss: · How workplace humor can be a danger area· The 11 different kinds of jokes and literary devices · Consider difference between creatives and non-creatives spheres in the workplace· How to inspire your team to big time engagement and loyalty

"How do you know what’s going to be offensive to them? It IS a minefield." – Scott Dikkers

Join hosts Audrey Strong and C. Lee Smith every week as they dive into managers, leadership, business, sales, company culture, talent retention, hiring and more. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change throughout your workplace.

Connect with Scott Dikkers: Instagram: @itsscottdikkers

Facebook: https://www.facebook.com/itsscottdikkers/Twitter: @scottdikkersWebsites: scottdikkers.com howtowritefunny.com

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ · LinkedIn: C. Lee Smith

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54 Motivation Mindset for Sales: Do you have it?

Sun, 27 Jan 2019 07:00:00 -0000

Gerhard Gschwandtner is founder and publisher of Selling Power magazine, he owns the Sales 3.0 conference and he is the creator of the Peak Performance Mindset training program. In this episode, Audrey, Lee and Gerhard discuss: How he got meetings with Malcom Forbes and Donald TrumpWhat's the #1 problem/mistake managers and leaders makeThe Top 2 things you need to be successful in sales and negotiations3 Levels of Sales Mindset you MUST have to reach your A-Game "What talent do we need in order to become a world class company? I think that customers have something all in common, they hate to buy. They don’t like to buy and make the wrong decision, so we really need to look at four sets of skills. Are they good with transactions? Relationships? Creating value? Trusted Advisor?" – Gerhard Gschwandtner Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Gerhard Gschwandtner: · Twitter: https://twitter.com/Gerhard20· Facebook: https://www.facebook.com/Selling-Power-188651577817129/· Website: Www.sellingpower.com· YouTube: Gerhard Gschwandtner· LinkedIn: https://www.linkedin.com/in/gerhard20/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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53 Happy Teams Require Happy Managers

Sun, 20 Jan 2019 07:00:00 -0000

Christina Unrein is Founder of Possibility Lab and she is a Clarity & Happiness Coach for Achievement-Driven Leaders, Business Owners & Teams creating personal and business solutions that focus on mindset, happiness, and resiliency.

In this episode, Audrey, Lee and Christina discuss: ·

The definition of happiness·

What warning signs mean an employee will never be happy in your organization·

Specific steps to change your mindset to be more fulfilled in work

"I focus on what I can control. So many people focus outside themselves and they’re ticked off about everything else. And I look at “What can I control?” How can I make what’s happening serve me?" – Christina Unrein

Connect with Christina Unrein: Facebook: PossibilityLabLinkedIn: www.linkedin.com/in/christinaunreinWebsite: www.possibility-lab.comTwitter: https://twitter.com/possibility_lab

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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52 Managing through Crisis and Turnarounds

Sun, 13 Jan 2019 07:00:00 -0000

52 Manage Smarter through Crisis/Turnarounds For more than 25 years, the last 15 with his own firm Broadway Advisors, Tom Paccioretti has been a turnaround consultant and crisis manager helping financially troubled companies and their stakeholders.

His more than fifty clients included Barneys New York, CalFruit Eagle, Trend Technologies, Z Gallerie and EZ Lube. He recently started a new career as the professor of entrepreneurship at Santa Monica College. In this episode, Audrey, Lee and Tom discuss: · Managing up and down in crisis and turnaround situations· Managing cash conversion cycles during crisis/turnaround scenarios· Making senior leadership walk the customer experience for turnaround discovery "When I look at the top management aspect of it, that this stress levels is going on, number one, go back and talk to your customers. Why are you still our customers? Why are you still here? Why are you not buying? " – Thomas Paccioretti Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Thomas Paccioretti: · Twitter: @tpacciorettiSMC· LinkedIn: https://www.linkedin.com/in/tpaccioretti/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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51 Positivity: Work and Manage Into It

Sun, 06 Jan 2019 07:00:00 -0000

Dr. Joey Faucette is the author of two #1 best-sellers, Faith Positive in a Negative World (with Mike Van Vranken) and Work Positive in a Negative World (Entrepreneur Press). He has written seven books and contributed to numerous others. He is the founder of Listen to Life, Too, a coaching company that develops leaders, engages employees, and transforms culture.

In this episode, Audrey, Lee and Joey discuss: · Why positivity creates better productivity · Creating an environment where as you age, you can crave lifelong learning· How changing work environments can lock workers into engagement and dream pursuit and fulfillment of goals· Ideas for better worker appreciation/gratitude programs "So if you're waiting for the perfect time to start your business, get a promotion to do whatever it is that is your inner dream that you're called to do, it's not going to happen. You got it. Today's the day to start and you figure it out as you go along. And so it's a matter of perseverance and endurance. " – Dr. Joey Faucette

Connect with Joey Faucette: · Twitter: @DrJoey· LinkedIn: https://www.linkedin.com/in/dr-joey-faucette-7850a5b/· Website: https://getpositive.today

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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BEST OF: Attitude is Everything for 2019

Sun, 30 Dec 2018 07:00:00 -0000

Jeffrey Gitomer: Attitude is Everything!

Jeffrey Gitomer is the author of The New York Times best seller The Little Gold Book of YES! Attitude - which has just been published a new edition. It has many new tips to help you find, build and keep a winning attitude. Jeffrey has also authored the NYT best sellers The Sales Bible, The Little Red Book of Selling and The Little Black Book of Connections. All of his books have been number one best sellers on Amazon.com and Jeffrey’s books have sold millions of copies worldwide. As a world-renowned expert and consultant on professional development, Jeffrey was elected by his peers to the National Speaker Association’s Speaker Hall of Fame in 2008. His clients include Coca-Cola, Caterpillar, BMW, Verizon, MacGregor Golf, Hilton, IBM, Time Warner, BlueCross BlueShield, and hundreds of others.

In this episode, Audrey, Lee, and Jeffrey discuss: Why attitude is critical to management and leadership Your attitude is viral Changing your attitude by changing what you think about Countering negative attitudes How do you wake up happy?

Key Takeaways: Get rid of the news. It is same crap everyday with different names Stop watching violent things You don't always have to say "yes" but just have a yes attitude Investing in yourself is the best investment you can make

"Get rid of the things you can't affect." - Jeffrey Gitomer "A dead battery can't jump start a dead battery." - Keith Harrell

Connect with Jeffrey Gitomer: Email: jeffrey@gitomer.com Twitter: @gitomer Facebook: Jeffrey Gitomer LinkedIn: Jeffrey Gitomer

Connect with the hosts of Manage Smarter: Website: ManageSmarter.com Twitter: @ManageSmartPod LinkedIn: Audrey Strong LinkedIn: C. Lee Smith Connect with SalesFuel: Website: http://salesfuel.com/ Twitter: @SalesFuel Facebook: https://www.facebook.com/salesfuel/

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50 #MONEY: The Money Map every leader should show employees

Sun, 16 Dec 2018 07:00:00 -0000

Michael Houlihan is the co-founder of Barefoot Wine, now, the world’s largest wine brand. He, along with Bonnie Harvey, are consultants, international Keynote Speakers and the New York Times Bestselling authors of The Barefoot Spirit, How hardship Hustle and Heart Built America’s #1 Wine Brand and The Entrepreneurial Culture, 23 Ways to Engage and Empower Your People.

In this episode, Audrey, Lee and Michael discuss:

· The definition of The Money Map· How to get employees to understand where their salaries come from· How to identify and hire a “hustle” mentality · Hiring tips/exercises for rooting out good employees to represent your organization· The unique concept of a Two-Division Company (Sales and Sales Support)

“Then we had to pay our bills and with what was left, we used that to pay the salaries. All of the sudden they went, wow. It was clear. There was no question how the money got to them and they could also see their job in the context of the map. “- Michael Houlihan

Bonus Content:

· The Money Map [PDF]

· Org Chart for the Two-Division Company [PDF]

Connect with Michael Houlihan: · Website: https://thebarefootspirit.com/

· LinkedIn: https://www.linkedin.com/in/mhoulihan/

Connect with the hosts of Manage Smarter:· Website: ManageSmarter.com· Twitter: @ManageSmartPod· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel:· Website: http://salesfuel.com/· Twitter: @SalesFuel· Facebook: https://www.facebook.com/salesfuel/

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49 Startups, Smarts and Managing to Success

Sun, 09 Dec 2018 07:00:00 -0000

A self-proclaimed CEO and Janitor, Drew Rhodes became the cofounder of Aletheia Digital with his two partners in April of 2017. Prior to joining Aletheia Digital, Mr. Rhodes worked at Sagamore Hill Broadcasting as its Regional Director where he successfully directed the station group including two start up television stations in Lake Charles, LA and Watertown, NY.

In this episode, Audrey, Lee and Drew discuss: · Ways to get higher engagement among managers and your team within the startup environment· Managing startups to coach up a flat hierarchy· Managing for a lean and mean work environment

"If you walk into a mature company, it already has its culture, its ways, it's everything else. You're going to be definitely conforming to it if you want to stay around. And the startup, you're helping to build the culture and you're not exactly conforming. Everybody's learning to conform to each other." – Drew Rhodes

Connect with Drew Rhodes: · Twitter: @digitalgolddoc· Facebook: https://www.facebook.com/AletheiaPres/· Website: www.aletheiadigital.com· LinkedIn: https://www.linkedin.com/in/drew-rhodes-b3209714/

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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48 Suicide, Domestic Violence, Mental Health & Managers

Sun, 02 Dec 2018 07:00:00 -0000

48 Suicide, Domestic Violence, Mental Health & Managers Kristie Knights is a Psychotherapist in Private Practice and a Keynote Speaker in Suicide Prevention and Awareness. She provides assessment, education, and strategies to C-Level organizations, including C-Suite Executives in Psychological Health and Safety Management. Kristie is also the CEO of the iRise Leadership Institute and author of the book "Unsung Heroes: Deconstructing Suicide Through Stories of Triumph."

In this episode, Audrey, Lee and Kristie discuss: ·

The huge jump in C-Suite suicide rates since 2010Domestic violence, PTSD and other strugglesSigns to look for to recognize a colleague is in distress·

Programs your company should have to react to an employee in crisis·

How to approach and talk to a colleague you think may be in crisis

“You know, there is an expectation with C-Suite in particular that they will be strong, they will be the rock of the company, and so often they are spending more time caring for others that they neglect to care for themselves.” – Kristie Knights

The National Suicide Hotline phone number is 1-800-273-8255

Connect with Kristie Knights: · Twitter: https://twitter.com/KristieKnightsK· Website: www.kristieknights.com· Email: sb22@cornell.edu· Facebook: https://www.facebook.com/Kristieknights/· LinkedIn: https://www.linkedin.com/in/kristieknights/

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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47 #WINNING: The Four Commitments of a Winning Team

Sun, 18 Nov 2018 07:00:00 -0000

Mark Eaton is a 7'4" NBA All-Star, motivational speaker, entrepreneur, and author. He is passionate about sharing his teamwork message and has spoken to many world-class organizations. His book, The Four Commitments of a Winning Team, is a blend between his intriguing personal story and his principles for teambuilding. Even if you don’t follow professional basketball, we're certain you will enjoy it.

In this episode, Audrey, Lee and Mark discuss: · What Wilt Chamberlin told him in five minutes that changed everythingWhat a winning team looks likeWhy teamwork is misunderstoodHow to build the trust and loyalty The secret to establishing an inspiring, energizing and harmonious work environment

"The book is a compilation of these four commitments and they’re things you can use as a manager and CEO to understand what teamwork is like from the inside out, really working from inside out and being there for your teammates." – Mark Eaton

Connect with Mark Eaton:

· Twitter: @MarkEaton7ft4

· Facebook: https://www.facebook.com/mark7ft4/?ref=aymt_homepage_panel

· Website: www.7ft4.com

· Book: https://7ft4.com/book/

· YouTube: https://www.youtube.com/channel/UCV4ahFp6Abw0F0MpvxjfTCg?view_as=subscriber

· LinkedIn: https://www.linkedin.com/in/markeaton7ft4/

Connect with the hosts of Manage Smarter:

· Website: ManageSmarter.com

· Twitter: @ManageSmartPod

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel:

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

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46 Employees: Manipulate Them to Build Business?

Sun, 11 Nov 2018 07:00:00 -0000

46 Employees: Manipulate Them to Build Business? Brian Parsley is an entrepreneur, global speaker and business strategist. He teaches external business strategies, customer loyalty programs across all industry sectors including financial services, retail, technology, automotive and professional services.

In this episode, Audrey, Lee and Brian discuss: · No one wants to believe they’re an ineffective leader· People manipulation with good intent · Manage the weaknesses and focus on the strengths· How Fast & Flexible is a game changer in managing· What is an “Imperfect Action”?

"As a manager, your role is to help manipulate people that you know is going to benefit them the best." – Brian Parsley

Connect with Brian Parsley: · Twitter: @brianparsley· Facebook: https://www.facebook.com/brianparsleyspeaker/· Website: www.brianparsley.com· LinkedIn: https://www.linkedin.com/in/brian-parsley-a9383b4/

Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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45 Winners, Losers & The Force Multiplier

Sun, 04 Nov 2018 06:00:00 -0000

Tony Chatman is president of Chatman Enterprises and author of the book, The Force Multiplier is a touchstone to inspire leaders to transform people (and their personalities!) into a high-performing team that gets the job done. He is a Keynote Speaker, Corporate Relationship Expert, Certified Speaking Professional, Author & C-Suite Network Advisor. In this episode, Audrey, Lee and Tony discuss: ·Unconscious Bias in Management Why there have to be winners and losers on teams Customizing management to better results

"So the people who are more difficult, it takes more work, but the vast majority of those people, I can still make them a winner and get more out of them than they would have before. If I take the effort of really learning individually what I need to do to meet their needs." – Tony Chatman

Connect with Tony Chatman: Website: www.tonychatman.comLinkedIn: https://www.linkedin.com/in/tony-chatman-6064054

Facebook: https://www.facebook.com/tony.chatman.92Facebook Fan Page: www.facebook.com/tonyblueprint

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44 Using Technology to Create More Value

Sun, 28 Oct 2018 06:00:00 -0000

Tern Consulting’s Principal and Founder, Melanie Bladow, is a global expert in connecting people, business and technology. She believes that business strategy and people skills will differentiate the technology leaders of the future and she is ready to show you how. In this episode, Melanie joins us from Alaska to discuss: · Why asking “Why?” is the best place to start on what tech will most benefit you· The “Three Drivers” to consider when changing tech you’re using· How to “Hack Organizational Politics” to implement effective tech

"It's really often that people are not really thinking and prioritizing about where their technology investment will actually recoup the most value for them as a business." – Melanie Bladow

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43 Goal Setting - Rethink it!

Sun, 21 Oct 2018 06:00:00 -0000

Will Pemble is founder and CEO of Goal Boss, an innovative executive coaching certification and leadership consulting firm. Pemble transforms managers into leaders and groups into teams by providing the tools, strategies and techniques to accelerate growth, improve operations and create enduring changes for clients. He previously built and sold Web.com, one of the largest web hosts on earth, and has been building and growing businesses of all shapes and sizes for over 25 years. In this episode, Audrey, Lee and Will discuss: · Why most managers fail goal setting for employees · Analyzing team performance in sections and custom goal setting for each group· Revising expectations for goal reaching· What to say in interviewing job candidates to set goal setting expectations "I'm not sandbagging and I'm also not setting goals that are unrealistic. I'm not saying things in the meeting just so that we have a good meeting and that has happened." – Will Pemble Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Will Pemble: · Twitter: @willpemble · Facebook: https://www.facebook.com/willpemble· Website: http://www.goalboss.com , http://www.coasterdad.com/· YouTube: https://www.youtube.com/channel/UC9F1oi-iiMDuruSxeAHJQGg· LinkedIn: http://www.linkedin.com/in/willpemble Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

https://www.goalboss.com/one-page-plan-can-change-culture/goal-boss-one-page-plan/

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42. Social Media is the New Cold Call

Sun, 14 Oct 2018 06:00:00 -0000

Lea Woodford is the Chief Executive Officer and founder of SmartFem.com and SmartFem TV. SmartFem was created as a result of her many years as a Publicist, columnist as well as a Radio & TV Personality. She has extensive experience as a business consultant and entrepreneur but decided the only way she could make a difference for women was to create her own magazine that bridges the online community with the local community. Her passion is connecting people. In this episode, Audrey, Lee and Lea discuss: · How to provide value via cold call outreach on social media - vital for recruiting new talent · How to use social media to shortcut prospecting· How smart technology is the pathway to further warm leads "You have to boost. You want to go where the food is. Right now we're focusing on Facebook groups and the reason I liked the group building your own platform,. First of all, we do conferences but the second thing is Facebook can monetize it and if Facebook can monetize it, your people are going to see it." – Lea Woodford Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Lea Woodford: · Twitter: @smartfemmagazin· Facebook: https://www.facebook.com/groups/1977827952462854/· Website: https://www.smartfem.com/· LinkedIn: https://www.linkedin.com/in/leahaben/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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41. Remote employees: How do you know what's REALLY going on?

Wed, 10 Oct 2018 02:42:00 -0000

Dayne Shuda is the owner of Ghost Blog Writers and a remote employee expert. His company provides blog writers and currently has a network of 60 freelance writers in the United States and several also in Canada, UK and Australia. In this episode, Audrey, Lee and Dayne discuss: · How to test prospective employees to see if they’re equipped for remote work· Methods to keep communication tone understandable and workflow cohesive· Red flags that a remote employee is tanking "I don't think it'll ever be the same as a culture and an office, but there's little things we try to do to make everyone feel part of something" – Dayne Shuda Join hosts Audrey Strong and C. Lee Smith every week as they dive into managers, leadership, business, sales, company culture, talent retention, hiring and more. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change throughout your workplace.

Connect with Dayne Shuda: · Twitter: @dayneshuda · Website: https://ghostblogwriters.com/· LinkedIn: https://www.linkedin.com/in/dayneshuda/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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40. Bullying, White Flags and Performance Reviews

Sun, 30 Sep 2018 06:00:00 -0000

Wally Hauck, PhD., CSP helps leaders to STOP managing people and START creating an environment of Self-Management. Self-Management unleashes the genius of every employee and leads to higher engagement. He is the author of the books "Stop the Leadership Malpractice: How to Replace the Typical Performance Appraisal" and "The Art of Leadership: 3 Principles for Predictable Performance Improvement."

In this episode, Audrey, Lee and Wally discuss:

· Why performance appraisals=leadership malpractice

· Shifting performance appraisals to quality interactions

· How managers can short-circuit bullies

· The “White Flag” method

"You are allowing the bully to continue. Why? Because he's getting results somewhere else? Here's how I see the negative, unintended consequences of the bully---because they're invisible." – Wally Hauck

Connect with Wally Hauck: · Twitter: @wallyhauck· Facebook: https://www.facebook.com/OptimumLeadership/· Website: http://www.wallyhauck.com/· Book: http://www.wallyhauck.com/books/· LinkedIn: https://www.linkedin.com/in/wally-hauck-phd-csp-21749a7/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith

Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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39. How to Be A Career Superstar!

Sun, 23 Sep 2018 06:00:00 -0000

Michelle Villalobos is a personal Brand Strategist, Professional Speaker and Corporate Trainer, Founder of The Women's Success Summit and Mivista Consulting. She’s the host of “Awaken Your Inner Superstar” podcast on the C-Suite Radio Network and helps professionals develop theirbusiness and communications skills to increase opportunities, leads and promotions. In this episode, Audrey, Lee and Michelle discuss: · How to cultivate influence and generate more income· Definition of an “Aha!” moment· Streamlining your journey to pinpoint career goals and achievements· Aligning your business with your personal brand “The core first pieces like who are you really? What do you love to do? What are you great at? What is your magic? And then how can we create a business that aligns with that to achieve the outcomes that you want?” – Michelle Villalobos Join hosts Audrey Strong and C. Lee Smith every week as they dive into managers, leadership, business, sales, company culture, talent retention, hiring and more. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change throughout your workplace. Connect withMichelle Villalobos: · Facebook: https://www.facebook.com/superstarspeaker/· Twitter: @mivi· Website: www.SuperstarActivator.com· Podcast: https://c-suitenetwork.com/radio/shows/awaken-inner-superstar-michelle-villalobos/· YouTube: https://www.youtube.com/user/michelleevillalobos· LinkedIn: https://www.linkedin.com/in/michellevillalobos/

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38. Human-Centric Leadership for the Future

Sun, 16 Sep 2018 06:00:00 -0000

Deb Westphal is CEO of Toffler Associates, a dynamic and future-focused strategic consulting and advisory firm that helps organizations build resilience and sustain growth in a complex global landscape. She’s a Futurist and Executive Advisor. In this episode, Audrey, Lee and Deb discuss: · The difference between a traditional organization and a “Human-centric” organization· How a culture that puts people first can counter the future wave of artificial intelligence· The five shifts managers need to know that control how people work together· How to hire managers who are early tech adopters and can work well with machines “The evolution will advance in such a way that we will start to think of these machines and it's really teammates versus technology applications.” – Deb Westphal Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Deb Westphal: · Twitter: @westphaldeb· Website: https://www.tofflerassociates.com/· LinkedIn: https://www.linkedin.com/in/deborah-westphal-5b223211/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/

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37. Shifting Your High-Stress Mindset

Sun, 09 Sep 2018 06:00:00 -0000

Kathy Gruver, PhD is the twelve-time award-winning author of seven books including, Conquer Your Stress, Workplace Wellness, Conquer your Stress at Work, andJourney of Healing. She has studied mind/body medicine at the famed Benson-Henry Institute for Mind-Body Medicine at Harvard and is a TEDx speaker as well. She’s also created stress reduction programs for the U.S. military.

In this episode, Audrey, Lee and Kathy discuss: · How to change your mindset regarding stress and reframe stressorsPractical exercises you can use at work to reduce stressHow “Centering Time” can get your entire team present and engaged in meetingsUsing visualizations and affirmations to prepare for big career momentsHer work fighting human trafficking via massage parlors worldwide

“Inhale “I am”, exhale “at peace.” – Kathy Gruver

Connect with Kathy Gruver: Twitter: @klgruver

Website: KathyGruver.com

Facebook: https://www.facebook.com/DrKathyGruver4health/

Book: http://kathygruver.com/store.html

YouTube: https://www.youtube.com/channel/UCzfbebKIzbpuhj04yTE7RPA

LinkedIn: https://www.linkedin.com/in/kathygruver/

Connect with the hosts of Manage Smarter: Website: ManageSmarter.com Twitter: @ManageSmartPod LinkedIn: Audrey Strong LinkedIn: C. Lee Smith

Connect with SalesFuel: ·

Website: http://salesfuel.com

Twitter: @SalesFuel Facebook: https://www.facebook.com/salesfuel/

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36. Managing with Ethics and Integrity

Sun, 02 Sep 2018 06:00:00 -0000

Donald Lee Sheppard is a highly sought-after speaker and the author of “THE DIVIDENDS OF DECENCY: How Values-Based Leadership Will Help Business Flourish in Trump’s America” and Principal at SHEPPARD. He coaches corporate leaders and students on the importance of values-based leadership, employing “Win-Win-Win” models of business and is an expert in ethics and integrity.

In this episode, Audrey, Lee and Don discuss:

The definition of “Leadership Malpractice.”How to breathe life into your existing “Code of Ethics” for daily execution.

How college athletic organizations stray from ethics and integrity.·

How to recognize good ethics and integrity in job candidates.

“It really is about “Does the end justify the means?” You can have all the code of ethics written down in endless places and on posters but who are you dealing with? Who are the leaders of the organization? What is it that they think is OK?” – Don Sheppard

Connect with Don Sheppard:

Twitter: https://twitter.com/DonaldLSheppard

Facebook: https://www.facebook.com/DonaldLeeSheppard/

Website: donsheppard.com

Book: http://www.donsheppard.com/book/

LinkedIn: https://www.linkedin.com/in/don-sheppard-aba19810/

Connect with the hosts of Manage Smarter:

Website: ManageSmarter.com

Twitter: @ManageSmartPod

LinkedIn: Audrey Strong

LinkedIn: C. Lee Smith

Connect with SalesFuel:

YouTube: https://www.youtube.com/channel/UCPSAYZfvX7gzFXs3K4Nes6Q/featured?view_as=subscriber

Twitter: @SalesFuel

TeamKeeper for Athletics: athletics.teamkeeper.com

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35. How to Lead by Asking Great Questions with Aileen Gibb

Sun, 26 Aug 2018 06:00:00 -0000

Aileen Gibb is a professional leadership coach and the author of “Asking Great Questions: An Essential Companion for Every Leader.” Companies worldwide trust her to uncover solutions to personal and business challenges, creating valued results and transformational growth. She is certified as a Professional Facilitator as well as Masteries Coach and has spoken at TEDx and World Business Executive Coaching Summit.

In this episode, Audrey, Lee and Aileen discuss:How to ask great questions.Opening up to other people with your questions.The culture around needing to be right.How to help others open up to you.

"The times that I don't want to ask a question suggest exactly the question that needs to be asked." - Aileen Gibb Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.

Connect with Aileen Gibb: Twitter: @InspiredFutureFacebook: https://www.facebook.com/Inspired-Future-106376829423886/Website: www.aileengibb.comEmail: aileengibb@icloud.comLinkedIn: www.linkedin.com/in/aileengibbinspiresInformation on her leadership retreat:https://dctransformingconversation.lpages.co/deeperconversationslifeleadership2018/

Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:Website: http://salesfuel.com/Twitter: @SalesFuelFacebook: https://www.facebook.com/salesfuel/

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34. Tips for Moving Your Agenda

Sun, 19 Aug 2018 06:00:00 -0000

Samuel B. Bacharach is a Professor at Cornell University where he is on the faculty in, and previous chair of, the Department of Organizational Behavior. He is author of more than 25 books including “Transforming The Clunky Organization” and “The Agenda Mover.” He is also co-founder of the Bacharach Leadership Group, which focuses on training and coaching leaders in the core skills of pragmatic leadership.

In this episode, Audrey, Lee and Samuel discuss:

- The definition of a “clunky” organization

- Recognizing other people’s agendas

- Leadership as Execution: How to move your new ideas through your organization

- Political competence and deep understanding of how to mobilize people

- How to get “buy-in” for new initiatives and ideas in today’s complex organizations

“Creating alliances, understanding, anticipating people, understanding where resistance is, developing the core skills that are necessary, knowing who you’re dealing with knowing who is who, the agendas of others, developing specific political skills is essential.” – Samuel Bacharach

Connect with Samuel Bacharach:

Twitter: @samuelbacharach

Website: samuelbacharach.com

Email: sb22@cornell.edu

Latest book: http://samuelbacharach.com/authorsite-public/php/bookPage-TransformingClunkyOrg.php

LinkedIn: https://www.linkedin.com/in/samuelbacharach/

Connect with the hosts of Manage Smarter:

Website: ManageSmarter.com

Twitter: @ManageSmartPod

LinkedIn: Audrey Strong

LinkedIn: C. Lee Smith

Connect with SalesFuel:

Twitter: @SalesFuel

Facebook: https://www.facebook.com/salesfuel/

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33. Cybersecurity Basics for Managers

Sun, 12 Aug 2018 06:00:00 -0000

Sharon Smith is the founder of C-Suite Results, author of “The Corporate Detox” and the host of the “C-Suite Success Radio” Podcast on the C-Suite Network. With an extensive background in cyber security, Sharon is passionate about helping organizations improve their security posture through hiring and retaining top security talent along with helping security executives lead strong teams and create a culture of security in their organizations. She also focuses her talents on taking complex processes in technology and now looks at the human operating system and corporate cultures.

In this episode, Audrey, Lee and Sharon discuss: ·

- Preventative measures to secure mail and data systems

- How to build a company culture oriented around cyber security

- Cybersecurity causes a lot of stress among leaders and managers

- All hackers do not pose a threat

- Security Awareness training needs to be ongoing, not annual

"One thing I think many people are missing is maybe it’s not about your data but your network may lead to another network that has the data. You may be the gateway of the attacker." – Sharon Smith

Connect with Sharon Smith:

Twitter: @CSuiteResults

Facebook: https://www.facebook.com/csuiteresults/

Website: www.c-suiteresults.com

Email: sharon@c-suiteresults.com

Book: http://www.c-suiteresults.com/publications/

Podcast: https://itunes.apple.com/us/podcast/c-suite-success-radio/id1250172543?mt=2

YouTube: https://www.youtube.com/channel/UCihOXpnYn7_nyF9wAXGJFHg

LinkedIn: https://www.linkedin.com/in/smithsharonj/

Connect with the hosts of Manage Smarter:

Website: ManageSmarter.com

Twitter: @ManageSmartPod

LinkedIn: Audrey Strong

LinkedIn: C. Lee Smith

Connect with SalesFuel: